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Cruise Ratings
Sail Date: April 2015
Just returned from a 4 day cruise aboard the MSC Divina which had stop at Cozumel, Mexico. I have taken several cruises on both Carnival Cruise Lines and the Disney Cruise Lines and the MSC Divina is much prettier overall. The crystal ... Read More
Just returned from a 4 day cruise aboard the MSC Divina which had stop at Cozumel, Mexico. I have taken several cruises on both Carnival Cruise Lines and the Disney Cruise Lines and the MSC Divina is much prettier overall. The crystal staircase was stunning and all pools areas were nicely done. The ship is very lovely and the staff keep it impeccably clean. The staterooms were truly beautiful and again kept spotless. The only complaint I have would be the food. The buffet at breakfast was fine and I enjoyed it. Unfortunately, the buffet at lunch and dinner was lacking. While I don't eat pizza nor hamburgers, hot dogs and french fries, they did offer a large selection of various pastas which I also don't eat. The only kind of soup they served everyday was a different kind of cream type soup which I also don't eat. They did have other items like carved meat and rice but compared to other cruise lines I believe they should offer more of a selection...I have been on cruises that offer Mexican and Chinese. Perhaps MSC cruise lines was really trying to cater to the "American" type appetite...unfortunately, I try to be health conscious and stay away from the hamburgers, hot dogs and pizza even on a cruise. We had late seating dinner at 8:45 PM and while we always arrived on time and order our food right away, the main course never showed up before 10 PM....service was very slow at dinner. However, they did offer a nice variety of options at dinner but, on several occasions the main meal was lack-luster. I am Italian and on Italian night I ordered pasta and bean soup and it was not pasta fagioli soup by any means....it tasted like beef stew with white beans in it. My husband ordered lasagne and it was all dried up with hardly any sauce on it. My husband ordered the veal osso buco one night and it was also all dried up....he couldn't eat it. I really do try to be understanding that they are cooking for alot of passengers but I never experienced meals in the main dining room at dinner that were so poor. Read Less
Sail Date: November 2011
Beautiful ship, and cabin kept well, but our compliments end there. Balcony cabin was cramped, but we expected that due to the bargain price. We seldom saw the cabin steward, and he missed service one day, but overall the cabin was well ... Read More
Beautiful ship, and cabin kept well, but our compliments end there. Balcony cabin was cramped, but we expected that due to the bargain price. We seldom saw the cabin steward, and he missed service one day, but overall the cabin was well kept and clean. Worst cruise food ever; 1st cruise that we did not enjoy. We've been on a few where the food was merely average but nothing as awful as Poesia's food: less than poor. Would not cruise MSC again, for multiple reasons including the very, very poor food. Even the cocktails were bad except for the pina colada which came out of a pre-mix machine and tasted great. We're not big drinkers but when we cruise, in addition to traditional dry martini's we enjoy some specialty drinks: Rum punch; Mai Tai; Long Island Iced Tea; Appletini; Pina Colada; etc. We tried six different cocktails, and had to leave all of them after one sip except for the Pina Colada. We tried asking for a "repair" after the Appletini was so bad; the request was met with "attitude" and returned as bad as the 1st one so we just left it. Drinks were well priced at $5.75, but we didn't find a decent mixologist among their bartenders... more like the blind leading the blind. Wine list had a decent selection and was reasonably priced. 1st nite's dinner provided an Osso Bucco which was very good, but not another decent tasting dinner entree until the last night which provided a mediocre rib eye steak. Risottos and pasta were available every day and all very good, as were the sauces, but that was the only consistent quality, and one tires of pasta after a few days. Awful pastry; they must save a fortune on sugar; and their baker has no idea what the consistency of a croissant or any of the 4 breakfast pastries they served every day should be like. Yes! The identical 4 breakfast pastries for the entire 5 day cruise, and all very poor. Menu for bkfst & lunch was IDENTICAL EVERY DAY! Eggs always arrived cold, as was the toast. Bkfst menu offers grits along w/oatmeal, etc.. My spouse ordered grits one morning but they never came... finally asked for them & the staff gathered in a huddle with one of the dining captains. The dining capt came over & asked what was wanted; he was very nice, but obviously quite puzzled. Spouse pointed to "grits" on the menu and said, "Some grits please." The dining capt. and staff went back to the kitchen, then returned to advise us, "We don't have that. What is it, "grits?" Unbelievable. Not a big deal that they didn't have grits, but it is a big deal that something appears on the daily breakfast menu of which the staff (front & back) had no knowledge. Out of 5 night's of lunches and dinners in the dining room, one decent dessert: a spiced pear. In our experience, desserts are important to most cruisers. Poesia's desserts were all horrible (but one). I lost weight on this cruise, which is a good thing, but not the reason we cruise... :o) Public bathrooms were filthy from the 2nd day on. Public area toilets were clean when we boarded, but never clean again. By the 3rd day they were disgusting. Tables in public areas (not dining room) were never clean; always sticky. Dining room was always neat & clean. While the staff was very friendly, the bkfst staff was very poorly trained: Among a variety of faux pas most of the time no one was able to pour a cup of coffee and keep it in the cup; food that should have been served hot was always delivered cold. Our dinner steward was great; not his fault that the food was so poor. UNETHICAL PRACTICE: This cruise was a theme cruise for hard rock, acid rock, fans., called ShipRocked. We were not advised when we booked the cruise that there was a theme. This particular group spoiled the cruise for each of the other cruisers we spoke with (dozens of people). More than 1000 hard rock fans were tattooed from head to toe, with so much face & body piercing it must take them a while to get through a/p security. Some came to the dining room literally in rags, torn t-shirts and jeans, even on the "formal" night. When confined with them in an elevator the air was usually filled with the smell of marijuana & very unpleasant body odor. Some typical cruise events, such as movies in the theater, were not available due to the presence of this group aboard; their events took precedence over the desires of regular cruisers. Even a highly placed staff member was angry about the presence of this group (specific title not included to honor confidentiality). A group of us were told, "I've worked on a few different lines and never seen a line allow a group like this aboard unless they take the entire ship... and if they sell a "theme" that only takes part of the ship, cruise lines usually advise all independent bookings of the theme in case they don't want to be on board with such the "theme." MSC did not do this, although they allegedly told their staff that they did. Stay away from MSC and the Poesia. Read Less
Sail Date: November 2011
So first, let me start off by saying this was my first cruise. My expectations for food, cruising experience, cabin, etc were not high bar by any means since I'm fairly easy going and honestly, wasn't sure what to expect from a ... Read More
So first, let me start off by saying this was my first cruise. My expectations for food, cruising experience, cabin, etc were not high bar by any means since I'm fairly easy going and honestly, wasn't sure what to expect from a cruise. That said I was cruising with a group that have assured me that my experience with MSC Poesia was poor in comparison to its competitors in many areas. First - the pros - The ship itself is beautiful, well maintained, and although I see others stated the restrooms, etc were dirty in the common areas, I had the exact opposite experience. I felt the ship was perfectly maintained. I also was very pleased with the decor, layout, space and size of our balcony cabin. Some of the staff were quite nice, while others seemed as if we were inconveniencing them. I think this just about covers all the pros, as you can see, not too many to list. Secondly - the cons - the food was awful...i mean honestly, my expectations weren't very high to begin with but the cafetaria food was dreadful. The seating was crowded, the flow of the buffet was terrible and always backed up into other areas, the selection rarely varied and many times the food was cold or tasteless. Also, the availability of times to grab a bite was minimal and limited. The couple times I ate in the more formal dining room, the food was slightly better...the pasta being the best of all but otherwise less than impressive. I had always heard food on cruises was one of the highlights...not the case with Poesia. Next up, the bartenders and waitstaff...they seemed to be unprepared for the maginitude of the attendees that came through the theme of our cruise Shiprocked. I understand many fellow cruisers were not aware they were sharing the ship with "those people", but the staff should have been aware and prepared. That said, I will not go into the generalizations people are making about those of us that shared the ship with us for the music theme portion of this cruise...but i will say i am not pierced, nor tatooed from head to toe...nor did I or anyone in my group wreak of smoke, sweat or any other substance and from my pictures I can confirm I was not dressed in rags at dinner...I can not account for the behavior, appearance and habits of others that attended for the theme, but to generalize us all as the same is rather close minded. ANYWAY...I digress...I was also unimpressed by the staff person who was responsible for maintaining our cabin and providing simple things like towels...a complete fail in that area. As for the theme portion of the cruise, which is why I was on the ship from 11/14-11/19 - it was spectacular and I was impressed with the bands, the activities and I will be attending again next year. So, for those of you that do not want to share the ship with us "headbangers" the dates are 11/26-12/1 on the MSC Poesia again...how I wish Shiprocked would pick a different cruiseline, but the theme was enjoyable enough to overlook the cons of the Poesia. However, I would not willingly choose this ship...it dissappointed in too many ways, even for this newbie cruiser. Read Less
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