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Sail Date: August 2019
first time cruisers and didnt know what to expect but we had a great time. Ship is immaculate, pool area is great to spend time around with waiters taking drinks orders from your lounger. Buffet is busy but food is excellent especially the ... Read More
first time cruisers and didnt know what to expect but we had a great time. Ship is immaculate, pool area is great to spend time around with waiters taking drinks orders from your lounger. Buffet is busy but food is excellent especially the pizza that is made frah infront of you. Restaurant was good tried something different every night. Shows were good we all enjoyed them and not too long which we prefered. Entertainment staff were great from the pool games, sail away parties, evening parties everybody enjoying themselves. The ports of call were good, we did our own thing at each port and got a taxi to Pompei just outside the port. We were a bit un sure after reading some negative reviews but shouldnt of worried we couldnt think of a single negative the kids didnt want to leave the ship and we are going to book msc grandiosa for next year! Read Less
3 Helpful Votes
Sail Date: July 2019
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you ... Read More
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you don’t stop there quite often. 4) Crowd of all ages, very sophisticated people to be around and make acquittances. 5) Easy registration at Marseille terminal. 6) Cirque du Soleil with the dinner, excellent! Magnifique! CONS: 1) Food very average, think Carnival. 2) Not very personalized approach, never heard the captain, never saw him, no chocolate on your pillow, even your excursion tickets weren’t delivered to the room. 3) Very crowded, and full of kids, a lot more than anticipated. No reserved adult pool, or reserved exterior smoking area. Very crowded buffet. 4) Cabin Stewart, very nice, but working alone. No ice in ice bucket, mini bar not automatically refilled, unless you requested it. No bathrobe. 5) NOISY, Many kids, many door slamming, no butlers around, no discipline. 6) Overall expansive. Read Less
Sail Date: July 2019
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is ... Read More
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is Italian it's obvious via the food which was just amazing! Even the buffet was 10/10. The homemade piazzas 24hrs a day are AMAZING, compared to Sorrentos in RC. Yes the portions are smaller than RC in the main dining room but I like that, your're not too full and also means you can try more than one main if you want and not be too full. The entertainment was amazing, no comedians or magician due to so many languages, all musical but they're very good! There are entertainment staff that hang around with the passengers which are brilliant at getting people up dancing and enjoying themselves. We're a young couple and always disappointed in RC that the bars and nightclub don't really stay open past 1am, this cruise the music was going until 4am and always full of people dancing. The ports of call were all amazing, except Marseilles we weren't too impressed with. (Naples, Sicily, Malta, Genoa, Barcelona, Marseilles, day at sea, Naples, not in the correct order). Disembarking was so much better than RC, we didn't get off the ship until 2pm after lunch. Embarking was also so much faster and easier, as unlike RC where everyone gets on and off the same day, there are different people every day so its much faster. Negatives: Too crowded everywhere esp the pools and Jacuzzi, you need to queue for the Jacuzzi. The worst thing was the cirque du soleil (shows were amazing) but that you have to pay. I have never experienced on a cruise where you have to pay for a show, I though this was bad. Options are "Dinner & Show €35" or "Cocktail & Show €15". I said "neither please as I have the drinks package, so just the show please", replied "no problem you're booked in" Then to my surprise we paid for the show unknowingly. I think I should have been told ok well it's still going to be €15 just so you know. Read Less
6 Helpful Votes
Sail Date: July 2019
OK, The ship, absolutely beautiful and huge!!! We have cruised twice before with royal Caribbean and Carnival but this ship leaves the rest in its wake. The cabins were great, I travelled with my husband and my 6 foot teenage son and we ... Read More
OK, The ship, absolutely beautiful and huge!!! We have cruised twice before with royal Caribbean and Carnival but this ship leaves the rest in its wake. The cabins were great, I travelled with my husband and my 6 foot teenage son and we had enough room although we did have a balcony. The beds were so comfy I dreaded leaving it behind. Also the shower room was bigger than any we have had before. Now dining, anyone that says there was not enough to eat must have been on a different ship than we were! The market place was open all of the time serving salads, chips, burgers, pasta, pizza etc etc, I just don't understand the complaints about the food. We ate in the restaurants at breakfast and for our evening meals. No the portions in the restaurants were not American size portions, its an Italian ship so Mediterranean food and portions. In saying that the food in the restaurants was beautiful and changed every evening. We had the Aurea experience and if possible I would go Aurea or Yacht Club. No queuing for embarkation or restaurants as you get anytime dining. Cirq de Soleil meal and show were definitely worth the money although once we went to the normal nightly entertainment I couldn't get my husband and son to go to another one!! Service was fantastic, I read somewhere on here that you don't have to pay the tips at the end, no you can have them removed but why? The staff were happy, attentive, helpful! Why wouldn't you tip? For the 3 of us the tips added were approx £200, I can remember exactly but no way would I have cancelled them, so just DON'T!!! Get off in Marseilles, it was our favourite. Approx £10 each for a transfer into the town, coffee shops, little side streets with wall out, really enjoyed it. Pompeii was worth the money although take plenty of water, 40 degrees when we were there, really interesting. Went to the beach when in Valetta, 19Euros each for the bus. Could have stayed a little longer, you get around 3 hours on the beach after travel. All in all we had a blast, it's what you make of it. I was really apprehensive before w went because of the reviews but I shouldn't have been worried. One thing, the market place is a bit of a cattle market and as one other person mentioned on here, watch out for the rude French. Read Less
4 Helpful Votes
Sail Date: July 2019
The ONLY reason we chose this cruise was because it was going to Mykonos and Santorini. Mykonos got cancelled with very short notice because of high winds ( there was barely a zephyr! ) I am thinking it was because of high docking costs, ... Read More
The ONLY reason we chose this cruise was because it was going to Mykonos and Santorini. Mykonos got cancelled with very short notice because of high winds ( there was barely a zephyr! ) I am thinking it was because of high docking costs, now saved by MSC but not refunded to the passengers. The only shore excursion I booked was cancelled less than 24 hours because of lack of numbers, then the one I wanted to swap to was full and I had to pay extra for the the one we finally did. So disappointed. Bar staff work their butts off, but the bars are so understaffed you have to wait ages to get served. And unless you are pushy , others who arrived at the bar will get served before you. So frustrating watching barmen re stock fridges and clean glasses and MAKE COFFEE! There should be other staff paid to do that. Buffet food selection was extremely limited compared to other cruise lines I've been on and the one night I did the formal dinner I was so underwhelmed by the food service and quality and quantity I settled for the mediocre buffet every night after that. MSC you have a long way to go to even get close to the quality I have experienced on Royal Caribbean. Read Less
1 Helpful Vote
Sail Date: July 2019
We were a group of 8, some seasoned cruisers some for the first time. We are long time cruisers with Celebrity Concierge Class. We booked a year before the ship went in the water. Unlike other cruise lines, we had no pre cruise ... Read More
We were a group of 8, some seasoned cruisers some for the first time. We are long time cruisers with Celebrity Concierge Class. We booked a year before the ship went in the water. Unlike other cruise lines, we had no pre cruise communication via email from MSC. The MSC app only worked half the time. We all booked a balcony stateroom Aurea Class with Premium Plus drink package. MSC changed the drink package in October, however since we paid the upgrade prior to this date we were to be grandfathered into the maximum drink package available. Which we were not. MSC miscommunicated this info to our travel agent 6 times. We found this out during our first dining experience. Not a great start. Our room was 13119, and although the closet space is very limited, the balcony was huge. Zoe never worked for any of us. There was a smell from the shower drain that at times was unbearable. Our stateroom attendant was amazing however the smell remained. Unacceptable for a new ship. There is no account access on the TV, so if you need to confirm on board charges you must stand in line with everyone else at Guest Services, waste of time. The mini bar was convenient and well stocked daily. The walls seemed very thin, I could hear guest next to us often as well as the room above us. Unfortunately I had to complain, it was 3 am. We were never advised that the ship only holds 250EU on your account for on board expenses. This may be due to the card being in Canadian funds, but no explanation was ever given. This amount was spent quickly at the spa, so when it came time to buy a 7.00 gelato we were refused. Off to Guest Services once again to swipe our card. Food in the dining room was a 2 at best. We witnessed no dress code being enforced even on Gala Nights. We saw passengers with jean shorts, t shirts and ball caps allowed in the Lighthouse dining room. Our table attendants were fantastic, very attentive however the food came out at different times. Not the dining experience you would expect when you read the marketing statements on the MSC web page. We had one specialty dinner at the steakhouse and all but one entrée was perfect. Really enjoyed the food and service. We ate breakfast and lunch in the dining room, and service was hit or miss. Food was average. The Market Place Buffett, sub par with a small healthy food selection for such a large space. The Spa is beautiful and worth every penny. The staff were incredible and treatments are priced comparable to most spas at sea. The main pool...well if you like your deck chair to be packed in like sardines, a drink at the only pool bar next to the smoking section, enjoy very loud music and pool games, screaming kids in the pool as well as kids running on deck with no adult supervision, and not being allowed to sit on the pool deck with a drink in your hand and feet in the water then this is the cruise for you. Again reading the description of the pool deck for the Bellissima this is not what we expected. The second pool was the same and the aft pool was so small that again the kids took over, while the parents reserved empty pool chairs. Deck 19 reserved for Aurea Class does not have a pool, only a hot tub , no bar, but deck chair bar service. Great views but anyone can buy a day pass. The main pool is located two decks below. The gym is very small for the amount of passengers on board. We enjoyed the Champagne bar at night, and the staff were excellent. However they only serve Champagne so if you want a mixed cocktail you need to go to an other bar. We all enjoyed the F1 race car experience, 10.00eu p/p per ride well worth it. We did two excursions booked direct with MSC. Portofino and Capri. Both excellent once you get there. However we were sent back to Naples on a local ferry from Capri which was standing room only. Locals and tourists had suitcases that took up seats. I believe when you book a tour with the ship then the transfer back to port should be on a boat for that tour only. Yes the ship is beautiful but for the 5000.00usd price tag for 7 days, it did not meet our expectations based on the information provided on the MSC web. MSC does a great job marketing this ship with no execution. Read Less
4 Helpful Votes
Sail Date: July 2019
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , ... Read More
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , every employee on this ship was great . The food was good , there are more restaurants that you pay extra for than are included . I didn’t like the fact that you couldn’t get ice cream anywhere unless you paid extra . I think MSC nickel and dimes too much, too many fees for anything extra . There was enough food where you didn’t have to buy anything extra . The ship was crowded but we always found a table for breakfast and lunch at the buffet . We ate dinner In the dining room every night and the food was very good and had enough variety. We booked the fun pass for the kids online before we left and it was a good deal for $120 you were able to spend 180 euros on games in the game room , the card lasted for both kids for the entire cruise , they also had basketball and soccer but the basketball hoop was broken the first 5 days of our cruise so it was mostly soccer . I also booked the laundry package for $48 they washed 40 items of clothing and if you booked online you can give them a few pieces a day until you added up to the 40 items I didn’t have to have it done all together which was nice because I was able to bring less clothes . The WiFi package was good too I had no issues the speed was fine and it worked well I purchased the unlimited plan and my family toggled back and forth using it and it worked well. I also purchased the cirque show which I really think should have been Included in the cruise fare , very cheesy to charge for a show , the show wasn’t that good it was just ok , my 14 year old fell asleep during it and my 16 year old was bored . The drinks that were included in the ticket were awful you don’t get to choose your drink they had two choices of drinks that were sitting on a bar when you walked In and they were not good , they didn’t even have soda for the kids they were given virgin mojitos. The other shows on board that were included were good and you can book them on the screens around the ship with your room key , very easy and all the shows were available and we booked them the same day . We booked a family room which was two rooms that connected and our balconies connected too , this was a great choice as we had lots of room and having two bathrooms were convenient. We booked shore excursions with the ship and they were good , I was very happy with them . I’ve cruised RCL, NCL, Disney and MSC Fantasia in the past , I do like MSC they do Nickel and dime you with all the extra charges I feel they should include more with the cruise fare but overall I would recommend the Bellisima, the pools were nice crowded especially on sea day but that is expected . The staff were wonderful , they work very hard and have to serve thousands of people with a smile every day I give them a lot of credit . The ports were amazing , I chose this ship because of the ports . We flew into Milan and took the FlixBus to Genoa the bus station is 2 blocks from the port which made the return very convenient. I would definitely book MSC again . Read Less
3 Helpful Votes
Sail Date: July 2019
I originally heard about MSC from a work colleague and this is now our 3rd time with them. I cannot recommend them more highly. I had read one or two negative comments before booking the Sinfonia trip but I honestly think it is ... Read More
I originally heard about MSC from a work colleague and this is now our 3rd time with them. I cannot recommend them more highly. I had read one or two negative comments before booking the Sinfonia trip but I honestly think it is wonderful. On all accounts our trip could not have been better. Everything was done to perfection. The customers were from many different parts of the world and were friendly, family people of all ages. The cabin was excellent. It was well equipped with an en suite, fridge, hairdryer and security box and the bed was really comfy. The room was attended to not once, but twice every day. It was spotlessly clean. All staff were polite and cheerful, even if they passed in the corridor. They held doors open, smiled, said hello and attended immediately to any requests. Food was in great, free flowing supply and to suit all tastes. We especially liked the t bone steaks one evening. All facilities were excellent and well planned and the evening shows were splendid. What talent! Live music in lots of bars and public spaces every evening was also really enjoyable. Every day we were given a newsletter to tell us about what was on the following day and to arrange times and places for all events. We went on a trip to Santorini which could not have been better organised or more enjoyable. We also got off the ship at all the ports and felt that the security arrangements were very good but not intrusive. MSC cruises are not the dearest or most upmarket but they are fantastic and great value for money. Well done! Read Less
4 Helpful Votes
Sail Date: July 2019
Our first ever cruise with the family on MSC Bellissima. All 4 of us (two teen boys) gave it 10/10. We could not fault anything. We had a balcony room and it was spotless, as was the entire ship. Food was really good and the staff are ... Read More
Our first ever cruise with the family on MSC Bellissima. All 4 of us (two teen boys) gave it 10/10. We could not fault anything. We had a balcony room and it was spotless, as was the entire ship. Food was really good and the staff are really amazing, despite working long hours, etc. Always a smile on their faces. Malta was the highlight of the cruise, we will definitely return there. Francesco & Leonalla in The Masters of the Sea bar were very attentive and deserve a special mention, they go out of their way to bring a smile to your face and entertain you, as was Gabriella and the Cuban guy in restaurant Posidena. Even though there was probably 4-5K passengers on board, it never felt over crowded and disembarking was smooth and efficient. We had a week in Sorrento afterwards but i think in future, i will stay first and cruise second, as you have far more choice of food on the ship. We ate in one of the speciality restaurants The Butchers Cut and the steaks and desserts did not disappoint, food and wine really good. The gym was a good size and boys also liked the indoor airconditioned multi sports hall. Really enjoyed the whole experience, MSC provided a superior service and will cruise again in the future. Read Less
Sail Date: June 2019
We chose this cruise because the ship was brand new with an amazing itinerary. We went to great ports, Barcelona, Marseilles, Genoa, Naples, Messina and Malta. Embarkation and disembarkation were super easy. Here are some of the positives ... Read More
We chose this cruise because the ship was brand new with an amazing itinerary. We went to great ports, Barcelona, Marseilles, Genoa, Naples, Messina and Malta. Embarkation and disembarkation were super easy. Here are some of the positives and negatives: Positive Nice clean new boat Buffet food very good quality Excellent pizza Great ports to visit Guest services - spoke English Many handwashing stations around buffet area NEGATIVE REVIEWS: No self service laundry - plan on handwashing or bring plenty of clothes Pool closes 8pm - no time to enjoy the pool after a day in port Complimentary restaurants - seafood and veal and lamb food was terrible Food is not labeled for seafood/nut allergies. I missed seeing Naples due to seafood allergy because MSC does not label their foods. Buffet is like a stampede - rude people; Buffet area not big enough for amount of passengers No communication or announcements about activities and such They keep you guessing about time off and on the boat Not enough public bathrooms Beds are hard as a rock No adult pool/hot tubs Zoe did not work at all They took my plates and cups while I’m eating Safety briefing was not an English Disembarkation meeting Not in English Read Less
10 Helpful Votes
Sail Date: June 2019
We sailed with MSC Lirica last month on a short 4 night itinerary We have never sailed with MSC before, so decided on a short trip to try it out We boarded at Venice, and it was a relatively smooth process. On previous cruises, ... Read More
We sailed with MSC Lirica last month on a short 4 night itinerary We have never sailed with MSC before, so decided on a short trip to try it out We boarded at Venice, and it was a relatively smooth process. On previous cruises, you queue once, and get everything done at the same time. Here, we had the initial queue to have passports and boarding passes checked, then again to hand over luggage, then to get through security scanners, then as we boarded the ship, our passports and boarding passes were checked again, another queue for photos to be taken for sea pass cards, then a walk through what seemed like hundreds of staff touting drinks packages. However, all queues, except the initial one in the port, were very fast moving so we didn’t hang around long each time. Also, the staff trying to sell the drinks packages were not too pushy. We really liked this ship. I was slightly apprehensive before boarding after reading reviews on here, but we found the ship to be clean and comfortable. There was plenty space for everyone. On previous cruises - particularly Navigator ots, public spaces (bars, cafes, lounges) were always packed and it was difficult to find a seat. Not on this ship. There are numerous lounges and bars. Even in the buffet restaurant on the final morning, it wasn’t too hard to find a table. The safety drill was totally chaotic, with passengers wandering in halfway through, and talking loudly all the way through, making it impossible to hear what was being said. You also have to take the life jackets from your cabin, which we have never done before, but it was good to know how to put them on if the need arose (not that it’s difficult) Obviously there was a different clientele on MSC than our previous cruise experiences. Fewer British passengers, more Italian (obviously), German and a very large group of Chinese passengers. There was also a slightly different culture. The biggest difference was that the MDR and the buffet restaurant did not open until 7pm. There are a couple of places to eat before then, a grill serving burgers and chips etc, and a pizza station. When the buffet restaurant opened at 7, it was very quiet until around 8.30-9.pm The staff was very efficient in keeping tables cleared. They seem to be under less pressure than RCI staff, which was nice. They had a little time to chat as they were serving you. We found the food in the buffet restaurant was of decent quality. There were fewer choices available, but they were presented better, refilled promptly and mostly well cooked. The selection of fresh fruit was also much better than on our previous cruises. We didn’t eat in the MDR, or any of the specialty restaurants We had non alcoholic drinks packages, which was good value. It included soft drinks, bottled water, mocktails, specialty coffees and soft serve ice cream. The price was less than half of what Royal Caribbean charge for the same thing. We didn’t go to any of the entertainment. There was very little in the way of activities on board during the day, but I suppose it would be very difficult to do quizzes etc when you’re to ask the questions in 5 languages! English was always the first when announcements were made. We spent a fair amount of time in the coffee lounge. Staff were very friendly, and it was a lovely spot for people watching. The ship was well presented and clean. We really liked it. The only downside was that there is no deck on which you can walk round the whole ship. You can’t get to the front of the ship at all, other than on deck 13, which has big sun screens, so you can’t stand there and look at where the ship is going. This certainly wouldn’t put me off booking on this ship again, but we missed a wander round the ship in the evenings. We left from Venice and our first stop was Split, in Croatia. A lovely old town within easy walking distance of the port. Narrow little streets and an ancient old palace to explore..... along with plenty of little bars and cafes to stop and rehydrate. Next stop was Sarande, Albania. I was a bit nervous about this port after reading the reviews. We were tendered in, which was the easiest tender we have ever had, although we waited til the main rush was past. When you get off the tender, you are met by numerous taxi drivers advertising their trips to the blue eye national park etc. Walking towards the beach is quite depressing. It’s really run down. There are lots of beggars, but they don’t pester you. Many have babies or very young children. Once you get down to the beach, it’s a fairly standard beach front, with stalls selling tat, and restaurants, cafes and bars. It’s very cheap for food and drink. You can’t buy Albanian currency outside of Albania, but they accept euros too. Unless you’ve organised an excursion, there’s not much to do other than the beach. The beach is very stoney, but apparently there are sandy beaches in neighbouring villages. This would be a great beach stop for children though, there are inflatables and diving platforms which looked like great fun! Messina was our next port. Again an easy walk in from the ship. The main attraction is Taormina, but we decided to stay in Messina and explore. There’s not much to see to be honest. The cathedral is beautiful, and at 12 o’clock the bell tower comes to life.... statues move, and the sound of Ave Maria rings out across the square. Unfortunately, that’s the highlight of Messina. Otherwise it’s quite a dirty, dreary town. My advice would be to do the tour to Taormina. Final port was Naples, but we didn’t have time to explore, we just made our way to the bus stop to catch the bus to the airport for our flight home. Traffic is horrific in Naples. Very scary. Read Less
7 Helpful Votes
Sail Date: June 2019
A very beautiful and well designed ship. My fourteenth cruise, and first on MSC and would definitely do it again. The ship is gigantic, but handles the throng of people quite well. I have been on other mega ships and although the ... Read More
A very beautiful and well designed ship. My fourteenth cruise, and first on MSC and would definitely do it again. The ship is gigantic, but handles the throng of people quite well. I have been on other mega ships and although the difficulty getting near the pool at the end of the afternoon is typical, I could always find a chair somewhere, even if I had to do a lot of searching. Seven hot tubs I believe, and could usually find space in one - I wish they left at least one open later for a little tubbing under the stars. All the waterworks close quite early unfortunately. My cabin was typically sized, but you could tell a lot of thought went into the design with some nice modern amenities, like a USB charge port in the bed lamp, both 110 and 220 plugs so an adapter is not needed, lots of under bed space to hide those suitcases, and a reasonable large (for a cabin) shower. NIce to include a foot bar to assist in the tiny space. Water temp needed regular adjusting depending on time of shower, but I could always get to hot water - unlike some ships during prime time. Embark and disembark easy and uncrowded. Customer service regularly reachable. Very nice that all the bars have espresso machines, instead of a single cafe as some ships. Ya you gotta pay but I like that was included in my drink package - being a caffine-o-holic. I found the service exceptional everywhere, especially the bars, sometimes the cocktail servers are a little grumpy - its a thankless job - but a smile on my part would usually warm em up. I have always liked the free soft serve machine in the buffet on other ships, so paying for ice cream on this shp - spendy I might add - is a no no as far as I'm concerned. i rarely do the buffet, but few times was adequate and never too crowded. Like most ships, getting a table a prime time takes a little work. For a European ship, I would have expected decent brewed coffee, theirs sucked badly. I stuck to espresso. I liked going to the dining room for breakfast, heavily staffed and few people do it - so you get great service. Gotta put up with that coffee, but tons of croissants and baked goods, eggs always cooked correctly, and good juices. A very nice start to the day but you got to get up. So staying up late is nice on this ship, they have the typical and well done pool parties, then a DJ on the back deck till the very wee hours - 3am+ not atypical. Mixed crowd, with younger as it gets later of course but lots of dancing. You learn on this ship not to try to order at the bar, but find a server and place your order with them - much easier and faster then trying to pin down a busy bartender. Great selection of specalty restaurants - always room because they charge a substantial premium to go. Other lines seem to charge a bit more for restaurants (well you did already pay for dinner in the dining room), but these guys charge pretty much full price. Loved the steakhouse and french restaurant, didn't do others. If you want to get away from the masses and feel special come here, or feel like the old cruise days, come here during formal night. I suggest you find out when they do the specialty restaurant tasting night - where you go to each one and taste a bite of their wares. It was not heavily attended, and was fun and tasty. I also did the wine tasting with the sommelier David Campaniello and albeit more expensive than others I have done on other ships (80E) we had 7 great wines, a great education and good pairing appetizers (blueberries, strawberries, ham, foie grois). I learned a lot about great Italian wines, and regions, food pairing and we all had a great time (3 amerians, 5 belgians). That evening I was dining in the Steakhouse, and I saw the Sommelier and I asked if he chose the by the glass wines, because for a red meat location, the wines by the glass were embarrasing. He then made the effort to go the French restaurant where we did the tasting and bring me back a leftover glass of wine from the tasting to have with my steak, now that is exceptional service! and I will tell the story 100 times (I own 3 bars :) I will definitely do MSC again, they have two big new ships starting in 2020, and I will do one if not both depending on where they go. I fell in love with Malta -also first time. I was pleasantly surprised by these guys and the service and the ship - 5 stars. Read Less
2 Helpful Votes
Sail Date: June 2019
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for ... Read More
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for a long time, the processes need some time to be ironed out. Some of the crewmembers, especially in service, seem to be new. This translates into reduced service. We´ve been to the Preziosa a few years ago and it was completely different to can only relate it that the crew needs some time to get into the routine. The ship is HUGE! It takes some time to navigate it and but then works very well. I would advise to try it at least once to see if this is something you enjoy. For our tastes it was too big and in the future we´d be looking into the Fantastica Class again. Th shows that we visited were of high quality standards, we really liked them. However, we were underwhelmed by the Cirque du Soleil show. The were only 3 "real cirque" acts and the cocktail was watery and full of sugar. We had the Premium Drinks Package and total got our worth. Would do it anytime again. However, it is sad that the ice cream at the pool is not included in the Premium Package for adults, however it is included in the one for kids. Luckily we had kids with us so could use their cards. Read Less
12 Helpful Votes
Sail Date: June 2019
Six of us were taking this cruise, two who had never cruised before and were very excited. I had read the bad reviews and was a little anxious. However! Everything was bob on and we had a great time! We took private transfers from ... Read More
Six of us were taking this cruise, two who had never cruised before and were very excited. I had read the bad reviews and was a little anxious. However! Everything was bob on and we had a great time! We took private transfers from the airport to port in Barcelona. Checking in was fairly quick and we were on the ship at 1pm. Rooms were not ready until 2.30pm to we explored and had some drinks at the bar and some lunch in the buffet, which was quite crowded. We liked the waiter call button on the tables for drinks! We had balcony cabins on the 9th deck, mid ship and near to the lifts. The cabin was fab, plenty of room, great bed and kept very clean by the steward. Zoe still does not work! We were allocated a table in the restaurant on 6th Deck and our waiter was Myra. She was happy and smiling and chatty and could not do enough for us. The food was amazing – how people can complain I don’t know. Wine glasses kept full all the time – it did help perhaps that we tipped her 10 euros each night…..We found the buffet to be bedlam all the time with especially the Italians having no concept of queueing, so chose to eat breakfast and lunch in the restaurant on deck 5. This was a much more civilised affair as you are waited on, recommended! We are early risers so had no problem finding sun loungers. We did have the big padded ones on a couple of occasions but be aware, the ones at the back of the ship get covered in soot from the funnels and it gets all over you too! The day at sea was very very crowded as you would expect, but we picked our spot early and we were fine. As we booked last year, we had the drinks package and paid £168 each. Seems a lot but we more than had our monies worth! The package included branded spirits, Smirnof and Absolute vodka and Baileys but the Easy package as it now is, doesn’t. If you like a drink it is well worth it as they add 15% to each drink. We did the cirque de soleil, the cocktail and show package at 15 euros. The show was fab but the cocktail not so. You have to add 15% to this so we paid 17.50 euros per person! We also saw a theatre show which the girls enjoyed, the boys not so much. The interactive boards throughout the ship make it easy to book any shows. It was my birthday whilst we were there, so we booked the Tapas restaurant at an extra charge. Don’t bother, the food wasn’t all that but the service was good and I got a free bottle of fizz and a birthday cake and the waiters all sung to me. We tried most of the bars. The English pub serves a selection of English draught beers too. These were included on our drinks package and better than the Heiniken the boys said. The highlight of our trip was meeting the TV personality and sports pundit Chris Kamara, he was so personable and the boys loved the banter with him. A lot of the passengers had no clue who he was! We left the ship at all the ports but did our own thing, mostly HOHO buses. Marsaiile, follow the green line to the free shuttle but into town. We couldn’t find the petit train to get on but saw it passing by. We got a taxi back at 15 euros as bus queue too long. Genoa – 12 euros city tour bus outside the terminal. We then walked around the waterfront. Saw a huge rat here calmly eating in the middle of the path, not scared of humans at all! Naples – we got the HOHO bus. Don’t bother with the red route, it is far too congested in the town and we hated it. Traffic terrible. Noisy dirty place, didn’t like it. Do the Blue coastal route instead. Messina – HOHO bus again but this is not open top, so disappointing but the route was coastal and scenic . Valetta – turn right out of the port and make for the Barakka lift – 1 euro for return trip – well worth it as it is so steep. We wandered round and enjoyed the views. Barcelona – disembarkation very slick. we chose to stay over and had a hotel just 10 minutes from La Ramblas. Again got the HOHO bus – we enjoyed this one the most – 30 euros for day pass. We had the gratuities removed from our bills and tipped as we went along. Guest services do not bat an eye lid at this. Just one thing, the steward helped herself to juice in our mini bar. we would not have known only she left the empty. we confronted her and she replaced it.....otherwise we would of had a charge - its the principal. Read Less
5 Helpful Votes
Sail Date: May 2019
Having read the reviews for this ship we were worried, a lot of negativity, fortunately most of the critics tended to focus on things that went wrong for them and generalised, some of the criticisms we found very harsh. The food was ... Read More
Having read the reviews for this ship we were worried, a lot of negativity, fortunately most of the critics tended to focus on things that went wrong for them and generalised, some of the criticisms we found very harsh. The food was excellent, the performers at times better than you will see at any west end production, the staff always pleasant and willing to help, they all understood English. Fortunately we had purchased the drinks package last year so we were fortunate to have most drinks included,plus ice cream, water, tea and coffee, if you don't have this package then yes the new ones are expensive. The ship is ultra modern, very big so has lots of people on it, so it can get crowded and noisy, so if you don't like that sort of thing this ship is not for you. I would probably call it a party ship. We have been on the Fantasia before and it was better suited to us with more quiet places to retire too if things got a bit hectic. Ports of call: Marseille: We took the ship shuttle, the walk to the free one was a bit long especially in the heat, this shuttle is not too regular so some people ended up getting a taxi back to ship. Geneo: Nice city within walking distance from the ship. Naples: A big city were the traffic was horrendous , take a trip to Pompeii or sorrento and avoid the city Messina: A disappointment , except for main square nothing much else to see, probably would have been better taking a tour to Etna Valletta: A wonderful city and the highlight of the cruise, easy walk from port then lift up to centre, we took the little train tour from front of cathedral. Friends we met took the island tour which misses Valletta and they were disappointed Barcelona : we were supposed to spend the day here before our flight home, but unfortunately our flight was changed and we missed out, but having been ther before,Minos what a beautiful city it is. The day at sea was a waste for us and the next time we cruise we will make sure it has no days at sea. In summary, there is nothing wrong with this ship or MSC, it up to the individual what they want from a cruise, if crowds, noise and partying are not your thing this probably wouldn't be for you. Would I cruise on it again, no I would go for a smaller ship and a better itinerary , with no days at sea. A final point, the excursions are too expensive, there are many companies which will sort these out for you at a more reasonable cost. Read Less
7 Helpful Votes
Sail Date: May 2019
This was our first cruise and we weren't sure if it was going to be something that would suit our family. We also worried a little about some of the negative reviews on this site. The outcome was that we loved the experience and will ... Read More
This was our first cruise and we weren't sure if it was going to be something that would suit our family. We also worried a little about some of the negative reviews on this site. The outcome was that we loved the experience and will certainly cruise again, probably with MSC. We have two girls aged 8 and 10 and they really had a ball. The "kids cruise for free" policy of MSC is the reason that we could afford the cruise in the first place. Yes, four in a cabin can be a crowd at times, but when you consider that the girls' cruise cost us only $59 each in government taxes it is a minor factor. Embarkation and disembarkation were very quick and straightforward. The food in the buffet was plentiful and excellent quality. We used the lighthouse restaurant every evening and it was from very good to excellent. Our waiter was charming and very nice to our girls. The bed in our cabin was super comfortable and the couch had been converted into two generous sized bunk beds. Zoe is useless but the on-board app is really impressive. The kids club took great care of the girls and we purchased two tracker bracelets for €15 each which allowed us to see where they were on the ship at all times. This was very accurate and gave us the confidence to allow them a lot more independence that we would have been comfortable with otherwise. Our favourite bar was the Sky lounge which is adults only. The ambiance was very nice and they serve gorgeous free snacks with your drinks. Tip : The snacks are displayed in a fridge which is built into the bar counter. You just go up and point out what you want. The ship is beautiful and the crew are friendly and polite. We took one excursion to Pompeii with MSC and it was fine. We did a private street food tour in Genoa which was excellent. We used the free shuttle bus into Marseille which you find by following the green line on the pavement from the cruise terminal for about 800m. This walk will save you the price of the MSC transfer into town. We walked around Messina which has surprisingly good shopping if you walk all the way in to the commercial streets. We visited friends in the Three Cities in Malta after walking around Valletta for a while first. Malta was definitely the highlight of the cruise and we intend to return for a longer visit. We really enjoyed relaxing by the pool on the sea day as it had been quite hectic up to that point. The weather was perfect although breezy but we had a nice sheltered spot. Our oldest girl loved the water slides. I liked the casino and found the croupiers very friendly and helpful. I left some money behind me but that's how it goes. My wife, who had never played table games before, showed me how it was done by managing to win a little playing roulette. The cirque show was excellent but the Rock and Roll show was every bit as good. Really excellent performance when you consider there is no charge. Overall a wonderful family holiday. Read Less
13 Helpful Votes
Sail Date: May 2019
Stunning ship. A few minor teething issues but all round excellent. Sky bar was our favourite with stunning views. Card de soleil. Two options .. a meal or cocktail. We took the latter and went to both shows. This is a must do so book ... Read More
Stunning ship. A few minor teething issues but all round excellent. Sky bar was our favourite with stunning views. Card de soleil. Two options .. a meal or cocktail. We took the latter and went to both shows. This is a must do so book as soon as you’re on board. Food really nice although buffet can be busy go to the rear and much calmer. Drinks package. You will get asked multiple times. Basic package covers a few wines , Gordon’s gin and tonic, Heineken or Amstel beer . All coffees and water .so good value. Cabin ,,, balcony on 8 floor. Large balcony so very happy .. only issue with noise coming from party night in floor below. Staff excellent .. friendly and efficient Shore excursions far too expensive. Do it yourself.we boarded I. Barcelona which is a fantastic city. During the cruise we visited Marseiile ... take free shuttle that drops of at dock entrance and walk 20 minutes to old port. From there we took le petit train (8 euro) to Norte dame for fantastic views over city. About 30 minutes to top and 10 minutes Dow. Compulsory to get off train .... about 15 mins in queue. Genoa.... walk out of terminal and pick up map for free from tourism booth. Shows a few nice walks going initially through market then heads into old town. Walk takes a casual two hours taking in all the old buildings and squares of note. Real authentic feel to the town. Naples.. ship right into town where you can get ferry to sorrento, capri etc. We have been here before so took hop on hop of bus tour. 2 routes , B route round coast far nicer and no car congestion. Approx 23 euro. Messina. Not a lot to do in the port but walk round old town. Valletta.. lift from cruise port to town cost one euro. Lovely town to walk around and sip an aperol spritzer. Walked to ferry point for sliema ... approx 3 euro return. Nice shops and a mall if interested. Lastly, In room smart assistant Zoe good for Bluetooth speaker not much more. Read Less
6 Helpful Votes
Sail Date: May 2019
I had read about MSC's Yacht Club being a less expensive rival of NCL's Haven. We had really enjoyed the Haven, but the prices are getting crazy! So, I called my TA to find a cruise in the Yacht Club. Boy, did she! We were in ... Read More
I had read about MSC's Yacht Club being a less expensive rival of NCL's Haven. We had really enjoyed the Haven, but the prices are getting crazy! So, I called my TA to find a cruise in the Yacht Club. Boy, did she! We were in the Royal Suite on the Bellissima, which wasn't even built when we booked! Also booked a Deluxe Suite for my son and his wife. Our cabin was FABULOUS! The beds were blissful. We had 2 balconies and a hot tub on our deck, which we made use of! The Yacht Club was truly relaxing and enjoyable. Everyone was friendly and wanted to ensure our experience was positive and memorable! We ate in the YC restaurant almost exclusively....we did eat in the steak house 1 night, as we had matching Black status. The bar in YC was pleasant, with hors d-oeures available and often entertainment (piano, violin, etc) playing. We didn't use the pool on top, since we had our own hot tub, but there was a cabana available for us, if we had wanted it. Appreciated the wrist band to open cabin door---I didn't have to carry anything! Food: we kept to the YC dining room. The portions are smaller on MSC, but that is actually a good thing....they are more in line with what a portion SHOULD look like, instead of the huge portions Americans are used to eating. Of course, they will bring additional or even cook up something special! (Yes, we did ask if they were going to have creme brulee, which they were not planning, but made special for us! Bend over backwards service!) AND, there was lobster on the menu one night, which has basically disappeared from other lines! The only disappointing experience we had was in the steak house--and it really wasn't a bad experience. We were full from our dinner and wanted to have our dessert sent to our room. They would not acquiesce, but they would allow us to come back later and have our dessert. I have a suspicion that if I had mentioned it to the YC folks, they would have been aghast and rectified that immediately, but it wasn't a big deal---as I said, we were full! Drinks were included and we never went to any other bar (except for the Cirq shows---we had the drink and show tickets. The drinks were horrible at the show! Just figure the cost of drink/show package as the cost of the show. Learned to take a drink from the YC bar and pass on the show drinks.) We purchased a spa package on-line and enjoyed our experiences. In fact, both of us ended up adding another massage. We did go to the thermal suite, but only once, but it was quite nice. What can I say....when you have your own hot tub on your balcony, where else do you want to be? Getting on and off the ship was a breeze when you are escorted by your butler. In fact, he escorted us to shows (allows you to walk right in and avoid the line), and although the shows only run about 30 minutes, we enjoyed the 3 we attended (and the 2 Cirq shows). The elevators even have a priority call for YC. BIG TIME SPOIL ALERT! We used to always lose weight on a cruise because we took the stairs. Nope, not this one! When the elevator comes direct and takes you direct, it is really hard to walk those stairs. I will say, that if you have someone with limited mobility issues, this is THE WAY to go. This was our first Med cruise. I loved the shore excursions (and the MSC prices if you purchase before boarding were more reasonable than other lines, I thought), but the flights are what keep me from doing overseas more often. I think I will wait a couple of years before doing that again. Or, maybe I'll do a transatlantic on either end of a cruise (guess that will have to wait until I retire!) Until then, I have already booked 2 more MSC YC cruises out of Miami. I am still looking at NCL Haven, but only because it is going somewhere I can't get MSC (or MSC is already sold out!) Thanks CC posters, for cluing me in to the Yacht Club! Read Less
1 Helpful Vote
Sail Date: May 2019
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call ... Read More
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call impolitely with the excuse that our french accent was not good and he could not understand us but at the same time he did not speak English to serve us. On board such lack on customer satisfaction continued and we had the feeling that we were constantly being ripped off even for basic stuff, like having tissues in the cabine. What was very annoying during the whole cruise was that we were not valued as a customer and what was offered on the price you paid is just the minimum (like your right to be on the boat) and then you need to top it up significantly to get what you normally get with the cruise fare in other cruise companies. A testament to what we have experienced is the fact that we were not provided with a customer satisfaction survey during the cruise or even at the end. Service quality is not measured hence it is very low compared to other cruise companies where the client is at the center of their service. The embarkation and disembarkation was smooth for us but in every port there people getting on and off the cruise which gave the impression of a hop on hop off type of cruise than anything else, as a result there was no real chance to get any bonding with your fellow travelers or even with staff as they treated you as walk in passager rather than a passenger that will spend a week on board. At the embarkation we were not taken to our cabine and not even shown wheyre the lifts were located to go to our cabine (a ship of 20 floors with 5500 passenger can be a little intimidating when you first set foot on so a little guidance would be much appreciated). Entertainment (shows) in the night was average but the timing was not well planned as the different time shows were conflicting with dinner options and we needed to rush to be on time and get a place. There was no library to get a newspaper or a book. Excursions were expensive for what they offered and on the first day we were 10min in advance to our meeting time, checked in for the excursion and informed the guide that we are passing to the toilet. Surprisingly the guide left us all alone at the meeting point on board because his procedure said that he had to go and he did not wait for us (it was still 5min before the meeting time, they were people who missed the excursion!). His behavior and attitude was unacceptable and rude to some extent but remember as above nobody is measured for their behavior and service. Last but not least we had to ask for everything as information provided was not sufficient and that was exhausting. Activities on board were limited and only around shopping and photos, which all resulted in passengers spending more money. Please note that free water was only available through water fountains (bottle water cost 3.5 euros 500ml) and free juice only available during breakfast. Unlimited pizza and pasta and fruits almost 24/24. Drinks packages were extra and cost from 20euros per person per day (for non alcoholic, eg water, juice, coffee) and from 30euros per day per person for beers and wine. That was the definition of rip off. Kids were happy as they spent most of their day at the kids club but excursions on shore were not adapted to kids. Read Less
Sail Date: May 2019
We sail RCI and NCL every few months. Embarkation and disembarkation was shocking - didnt get onboard until 2.30pm as a black status holder. Its 10am now and no one has disembarked yet... we are standing in huge lines. The premium (suite ... Read More
We sail RCI and NCL every few months. Embarkation and disembarkation was shocking - didnt get onboard until 2.30pm as a black status holder. Its 10am now and no one has disembarked yet... we are standing in huge lines. The premium (suite and high value) guests were left standing in the rain for 45 after being taken through security too early with no shelter and the ship wasn't cleared for boarding. The shambolic nature of the cruise didn't stop there. By UK and US standards the food and service in the MDR was horrendous. The decor of the ship looks like a 90s Seniors home. By far the worst part of this cruise was the attitude of the staff towards the English speaking guests. One crew member even told us the American guests are hated because they see UK/US guests as too demanding and having too high expectations. We were nothing but polite to the crew and were replied to with prejudice and rudeness on many occasions. If you have any sort of problem you have to fight your corner... no one will take ownership and actually will become combative and obstructive back. My black status hadn't fed through to the ship and I was given a classic card. No big deal however when I approached guest services to ask for the correct card I was basically accused of lying even though I had three black status welcome emails. Their nature is to pass you from pillar to post. The rudeness is part of the culture of this line. If you're used to American lines please do not waste your money and vacation time suffering this disgraceful service. Our stateroom was tired with very noticable dirty on the carpets and dust on every surface. The dining was the worst we have ever experienced in any hospitality business. Entertainment shows were high quality. Never again MSC we will vote with our money. Read Less
3 Helpful Votes
Sail Date: May 2019
The destinations in the cruise were great, beautiful towns all. The staff very friendly. Overall experience mediocre food not great,MSC nickels and dimes their customers . No one seems to be in charge and know one ever knows what’s ... Read More
The destinations in the cruise were great, beautiful towns all. The staff very friendly. Overall experience mediocre food not great,MSC nickels and dimes their customers . No one seems to be in charge and know one ever knows what’s going on. They do not enforce non smoking in cabins and balconies, I was inhaling second hand smoke entire trip, I ended up getting sick from smoke inhalation. I reported twice . It took 4 hours to board ship completely disorganized At our stop in Zadar, they did not have enough transportation coaches to take guests into town we spent 1/3 of our time in port waiting for transportation. I will never cruise MSC again Also took our passports for stamping in Venice, and they were very disorganized in retiring to guests, extremely stressful! The buffet was Mediocre Other cruises I have gone on really went out of their way to wow guests with food presentation , not the case on this cruise. The buffets were like cafeteria type food Read Less
2 Helpful Votes
Sail Date: May 2019
My husband and I chose Bellissima for two reasons; a fantastic itinerary and the fact that the ship was brand new. As expected, the ports did not disappoint, however, the cruise experience left a lot to be desired. Truth is, we never ... Read More
My husband and I chose Bellissima for two reasons; a fantastic itinerary and the fact that the ship was brand new. As expected, the ports did not disappoint, however, the cruise experience left a lot to be desired. Truth is, we never really felt that we were guests on this cruise, but rather passengers, on a new and beautiful ferry. With passengers embarking and disembarking daily, calls for lifeboat drills every afternoon, announcements being made in five languages, etc., we never did feel that there was any real beginning or end to our vacation. In fact, we boarded in Barcelona, and just two days later we were treated to the farewell show in the theatre. And we were on a seven day cruise!! Our cabin was fine, clean and comfortable, and the production show cast and shows were terrific, but unfortunately the behaviour of the passengers in the theatre was unbelievably rude and disrespectful to both entertainers and other passengers. It is really very difficult to understand why toddlers are seated in the front row at shows beginning at 9:15pm!! Obviously, MSC has not set, or chooses not to enforce, any standards of conduct in public places aboard this ship, as rudeness, pushing, and constant noise abound. The volume in the Market Grill was so loud that we couldn’t wait to finish our meals and get out. Other disappointments on this sailing were with the quality of the food, (French fries served with main meal and no vegetables of any sort), hot food not hot, no service of coffee in the dining room unless requested, etc. In fact, the service in the Market Grill and Dining Room was dismal, as it was not unusual to see service staff standing around stations rather than offering service to passengers. Similarly, in the Market Grill, not once did we see any service staff offer to bring a passenger a coffee, or to assist anyone in finding a seat etc. Additionally, we were extremely disappointed with the lack of activities for adults (all games were in the pool area where the noise was deafening), and the fact that there were no enrichment programs or even just talks on the ports, or on the Mediterranean, or anything, really. This cruise was a lesson learned for us; an error on our part which we will not repeat. However, we both believe that if MSC is hoping to join the ranks of the excellent mainstream cruise lines sailing out there, they really have their work cut out for them. Read Less
3 Helpful Votes
Sail Date: May 2019
Dining: There is a german and spanish chef so seafood was not as good as with an italian chef. Dinners are fast, our waiter was really nice. In the free buffet (Deck 15) there is a huge choise of food, and really good quality as ... Read More
Dining: There is a german and spanish chef so seafood was not as good as with an italian chef. Dinners are fast, our waiter was really nice. In the free buffet (Deck 15) there is a huge choise of food, and really good quality as well. Embarkation: The embarkation and disembarkation was really fluent on this ship, everything went well. I recommend Park TorreSud if you want to park in Genoa, it is cheap and fast and working with MSC. (60-70 € /week) Entertainment: There are good parties at night. Apart from the free (daily 35min) theater, wich is also really good, you can try Circue du Soleil, which is 15€ + 15% /person. There are two shows for this price with coctail included, Syma and Varélia. We went on Syma, it was 42 minutes long (measured it) but I think worth the price and iunique opportunity. There are some other options to entertain yourself, but those are not so cheap. 30€/30min at bowling, or 55€/hour, or F1 racing for 10 minutes which looks amazing but also costs 10€. There is VR maze or XD cinema as well. But there are more free programs as well: football and basketball court, AQUA PARK WHICH is AMAZING, and also a climbing circle at the aqua park, which is really scary and fun. Fitness&Recreation We have gold voyagers membership club card, so we can enjoy the spa one hour for free, but it is a huge hipe. I would give 2,5/5 for it, nothing special, and there was no tea, wellness feeling, and nor outside view. The gym seems to be to small at first sight for a ship with this size, but it was not full. It is a really techie gym, powered buy technogym, eg. the running machine has an option to compete with others, etc.. Pools and Jacuzzi were good, and there were nearly always space int them :). Onboard experience: There is a really nice shopping hall inside the ship, with ~5 restaurants, swarovski stairs, very nice led ceiling with good animatoons, and phermacy. There are really good programs and big parties, we love italians:). Public rooms: Especially the theatre, the LED dome, the reception and the covered pool area were the most amazing. Also the aquapark was really really good as well. Service: Reception There is a reception guy usually in the middle, and he is simply such an idiot. We asked him about voyagers system, and he acted like we didn’t know english, but he couldn’t say a normal word, and he really liked z-s. When he said to us “Zathz not zrue” we were close to call his manager, but at the and we did. The others are helpful. Cabin The cabin boy looked liked trying to fight his depression. Animators were really nice. Read Less
5 Helpful Votes
Sail Date: May 2019
Yes, MSC is a cheap price and you pay for everything on board, including water at the evening meal. We filled our water bottles up at the buffet and were able to take them off the ship and back on,. Tea and coffee available all day from ... Read More
Yes, MSC is a cheap price and you pay for everything on board, including water at the evening meal. We filled our water bottles up at the buffet and were able to take them off the ship and back on,. Tea and coffee available all day from the buffet. The meals at the buffet were of a good assortment including carvery, eastern, spaghetti, hot dogs, hamburgers, chips,soup, salads,pizza,vegetarian and plenty of desserts. We ate at the restaurant for breakfast and dinner. You could also eat at the restaurant for lunch if you prefer to dodge the buffet. There was never a time that we couldn't get a seat at the buffet. Meals of average size but you could ask for seconds. There is a steak house at extra cost. We did not have the drink package preferring to buy as we needed it because we were in port every day except one, Plenty of staff constantly there to serve you. Such a sparkling ship with the staff constantly wiping, dusting and vacuuming. At least 10 very hot spas to each accommodate 8 people with warm showers afterwards, not cold. Plenty of pool activities and fantastic childrens rope course, water tubes, etc. Embarking and disembarking very smooth and well organised. The staff were very helpful and polite. I find it hard to believe that some passengers comment otherwise. Only downfall was the at least 5 different nationalities on board which didn't help if you wanted to have a conversation with someone whilst sitting around the deck. May be this was because it was a Mediterranean cruise. We did not take the shore excursions because we found at every port there were local buses or hop on off buses which were a quarter of the price of MSC. We would definately cruise on the Bellissima again, a beautiful ship. Read Less
1 Helpful Vote
Sail Date: May 2019
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love ... Read More
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love travel, love cruising. Enjoy good food and have good amount of experience with other cruise lines. There are many reasons we do not like this cruise line (see below). We bought the 'Fantastica experience' because the luxury 'yacht club' cabins were sold out. There are so many levels of 'experience'. We choose the middle one. That became the major reason we will not choose this cruise line again: Detail: One of the cabin ran out of facial tissue. Asked the steward and he said only one box of facial tissue was allowed for the whole 7 days trip. There was no wash cloth provided neither. How can we clean and dry our face? Toilet paper? Asked customer service, who asked us back: 'Are you in yacht club cabin?' 'No.' 'Then for environmental reason, we only offer one box of facial tissue for your cabin.' WHAT???? That means the yacht club (people who paid more) did not have to care about the environment and can have more than one box of facial tissue? Is it hypocrite or discrimination? Or both? The rest of the bad experience were: - Pre-trip, we tried to buy restaurant package online, which offered to choose the date and time of dining. We did, but the system gave us different date and time after check out. We wanted to eat together. Called but no help because we bought the cruise via third party. We cancel the purchase and bought again, and again, and again. No luck. Never gave us the date and time we wanted. No help even after many calls. Different agents gave us different answers. Some even lied. At the end we had to rush to check in early onto the ship in order to rush to the restaurants to make sure we got the same date and time. So much anxiety! Really unhappy even before the cruise. - bought premium drink package. Did not worth it. Individual drinks (both alcohol and non alcohol) were reasonable price onboard anyway. If you will be out everyday day for excursion like us, you would not drink that much. Besides, you have to buy the same package for all people in the same cabin even only one person drink. We lost big money out of this policy. - Quality of drink (even the same drink) were different from bar to bar. Some were really awful. Coffee was all bad. Premium coffee even worse. - bought 4 restaurants package. The package menu choices in all 4 restaurants were very limited. (You would not know it until you sit down at the restaurants.) All the really good food were not in the package menu in all 4 restaurants. So we choose to pay more on top of the (already paid) package each time. Still very disappointed with the quality and taste of food. We rated them from B- to C. So disappointed! - The virtual reality race car was terribly designed. You must be physically fit to get in and out of the car. The experience was not 'real' at all anyway. Waste of money. (The rest of the games at the game room are good though, if you are willing to pay the US $12 to US$18 per game plus 15% service charge.) - The free rope walking activity (the one that surround the water park) was fun for some people but not enough warning: there was no 'going back', nor option to come down if you feel incapable after entering. Some of us did that. Some had fun, some was horrified. But it did not looked scary until you got up, when there was no coming down. You had to finish the whole course once you were up. This activity was poorly designed. - Dining room designed was the worst we ever seen, in compare with other cruise line. No grand decoration, no character. Unpleasant. - Cabin theme color was dark and depressing. Color of carpet was horrible and cheap, did not match anything in the room. And makes the small cabin look even smaller. The only good thing about the cabin was the smart utilize of tiny space. - No game room, which was our usual gathering and social place at all our many previous cruising. No. Not in MSC. - Zoe was useless, as noted by many travelers. - Many billing mistakes. Meaning many trips to customer service. Well, we had time to spare, not much to do on the ship anyway. We advice you to watch your bill closely by using the MSC app. The good: - Crews overall were polite and helpful. Some stewards even noted our needs (Jars of hot water, wash cloth etc.) And had them ready in the cabin everyday. - Beautiful LCD dome. - Chocolate shop sold good quality chocolate. (not include in cruise package) - Shows every night were good quality (except the magic show.) We can use the MSC apps to reserve, which was great. They were not Broadway shows but very well done. - Food at complimentary buffet and dining room are overall B+ to A. Hit and miss, which is common in many mid-price cruise. We regret we bought the 4 restaurants package. We should have op to go to dining room and buffet instead. - Check in and check out were smooth, despite the rain. - Live music all day. Like them all. It made the run to customer service a little more bearable. Neutral: - The two Cirque de Soleil shows were $18 each with drink. Yes we watched both. (There was not much to do since we did not dance nor sing) Short and sweet. The same company at Macau and Las Vegas use real water (characters jump in and out of water) and in much larger scale. For people who have already watch them in Macau and Las Vegas, disappointed. But for people who never have the experience, it is good chance to get a taste of it, and with a very good price. Just one thing: there was a night that they only served grapefruit juice as non-alcoholic drink. Big risk. Grapefruit interact with many medications which double or triple the medication effectiveness. In short it causes overdose. Please serve other juice instead. - gym is smaller than average. OK for short cruise. At the end, MSC lost 13 customers by refusing to offer one more box of facial tissue. Read Less
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