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2 Helpful Votes
Sail Date: September 2014
After being on many cruises with different cruise companies could not believe our experience with MSC. Booked a cruise in 2013 on MSC website for a Medetarinian cruise to embark in Ibiza on 3rd September 2014. Couple months before due to ... Read More
After being on many cruises with different cruise companies could not believe our experience with MSC. Booked a cruise in 2013 on MSC website for a Medetarinian cruise to embark in Ibiza on 3rd September 2014. Couple months before due to sail went on website to pay balance - It was then I was shocked to notice my booking had been completely changed to embark in Genoa on 1st September and no notification of this had been sent to me by email, post or telephone. This change was obviously a major problem as flights etc. had been booked to Ibiza. When contacted the company they were totally uninterested but after a week of emails etc. they changed our tickets to embark in Ibiza - The company admitted that they failed to notify us and also admitted to many other errors - WHY DIDN'T WE CANCEL AT THAT POINT!!! Arrived in Ibiza port to board ship - Another bad experience - When we did get to board after having to explain ourselves to many security personnel not one of the MSC staff on board had any idea we were embarking and no cabin was ready for us The whole experience was a nightmare - When we did eventually get to our cabin it had not been cleaned to a standard that would expect and also had a broken mirror - No one on board was interested. WORSE WAS TO COME!!! It came to light during the cruise that the reason embarkation at Ibiza had been cancelled was this cruise changed to a PARTY CRUISE TO IBIZA aimed at under 25s obviously promoted mainly in Germany & Italy as we were only English on-board. We are 60+ but young at heart and love listening to music but no way could you relax as loud rave party music started at 3.30pm every day with no escape as it blared out over the entire outside deck area. Entertainment in bars was worst I have ever known obviously as all youngsters on deck partying not many guests in bars therefore entertainers seemed to have more breaks than actually performance time and when they did perform looked totally bored and uninterested. Must say shows in theatre were quiet good. We did enjoy ports of call which is why we booked this cruise but they no way compensated for the horrendous time we had while on-board -SO BEWARE BEFORE BOOKING WITH MSC - Administration terrible and information regarding individual cruises non-existent. Since our return we contacted MSC several times before got the courtesy of a reply – Eventually did get apology regarding points I raised but was told entertainment was beyond their control so question to be asked - Does MSC run their own ships?? LESSON LEARNT - Stick with reputable cruise companies in future and hopefully this review will save others the experience of cruising with MSC   Read Less
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