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3 Helpful Votes
Sail Date: August 2019
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream ... Read More
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream cruise lines. Our trip with Seaview was our 3rd MSC cruise experience having sailed both Magnifica and Splendida previously. As before, the decision to choose MSC was driven mainly by the itinerary and the perceived value. Our experience of MSC in the past had been mixed at best, however, the draw of a port intensive cruise along the French and Italian rivieras was sufficient to overcome any concerns we may have had. Sailing MSC from a Med port is a different experience to other lines. The ship acts more like a bus, where passengers from across Europe and beyond can start and end their cruise at any of the main ports. For us, provided you arrive early in the day, embarkation was relatively straightforward (we were on within 30 mins). This is possible as only a proportion of the passenger complement is embarking/ disembarking at any given port. Once on Seaview, our initial impressions were that this ship is large, very large and slightly disorientating. You are sharing your cruise holiday with thousands of fellow guests speaking multiple languages from across Europe and Latin America. The ship is ‘busy’ - this is not a ship to choose for peace and tranquility! The design theme of the ship is ‘modern’ - plenty of glass, steel, mirrors, chrome and vinyl in a muted pallette of purples, greys and greens. Whilst we would not describe the ship as dirty, it was the least ‘kept’ ship we have ever been on. This could be to do with the thousands of people in constant movement on the ship, but one of the biggest differences we noticed is the total lack of staffing. We rarely saw anyone cleaning the public areas, and it was common-place to see unvacuumed carpets or handprints across mirrored surfaces. Hygiene did not seem to be enforced on the ship with no one being asked to wash or sanitise their hands before entering the restaurants. Whilst embarkation was straight forward and quick, the rest of our ‘cruise prep’ was nothing short of a mess. We had pre-purchased our drinks package and had paid extra for the ‘Fantastica’ experience to ensure we had our choice of dining time as we enjoy eating later in the evening. This was all confirmed with MSC by our TA and our tickets issued by MSC confirmed the same. Once on board we celebrated the start of our cruise with a sail-away cocktail only to be told by the barman that no drinks package was loaded to our account - at this point we noticed we had been allocated the first sitting (6.15pm) for dinner. A trip to Guest Relations was required. We felt sorry for the staff in the end. There are just too few of them employed by MSC. This means they are overworked and tired and begin to see guests as a problem. We queued for 20 mins to see the agent at Guest Relations. He could not help as his computer just said ‘no’ to finding our drinks package. His colleague was better equipped to help but never once looked us in the eye and continued to tap furiously at the computer trying to find our drinks package. After calling over a third colleague and then reissuing our whole party’s cruise cards we were all set to go. This episode had taken 1 hour. We mentioned the dining time error and were dismissed with the wave of the hand and told to report to the restaurant to request the change. We duly reported to the head waiter at the restaurant and after a further queue we were summoned forward to plead our request to change our dining time. Our request was met with a snort and we were asked if we knew how many children were on board (1500 apparently). We were informed that children like to eat late so we would have to eat early - no ifs or buts. We protested that we had paid the extra to eat at a time of our choosing. His response was, with a wry smile, to read the small print (there is no guarantee that MSC will honour the time of your choice). We continued to protest - clearly the head waiter had heard all of our arguments before - and only gave us the blank stare look. Eventually we must have hit the correct word pattern for him to take out a notepad and write down our request for a table for 5 at a later time with a promise to see why he could do ‘tomorrow’. Unfortunately this start to the cruise was an all too familiar MSC experience for us. We don’t understand why they make such hard work of such basic elements of their service. Clearly the deficiencies are all too evident to their staff but they seem so indifferent to their employers incompetence. Our inside room was well appointed, the beds comfortable and the IT (interactive tv and USB charging ports) were excellent. Whilst most continental channels were provided, English speaking guests have a diet of three news channels or PPV movies at 7 Euros a go. Our room steward made himself known. He was efficient if somewhat aggressive. MSC only allow you one pool towel that you must return to your cabin. Failure to comply will result in a 20 Euros fee. Our towel was taken by ‘persons unknown’ whilst we made use of a jacuzzi. The cabin steward took some convincing that we had not sequestrated an MSC branded towel. Whilst familiarising ourselves with MSC app we discovered the head waiter had managed to change our table reservation for a later evening slot as originally confirmed by MSC. Hooray! Not that this was communicated directly to us, we just noticed the table number had changed on the MSC app. A call to Guest Relations did indeed confirm the change. Dining with MSC can never be described as a culinary experience. There are three set dining times, with just a 15 minute window for you to enter the restaurant at your set time. With up to a third of the ship eating at any one time, it is a miracle what they do achieve. It was staggering sight to see so many people crowed outside the restaurant waiting for the ‘rope drop’ moment when the hoarding mass is let into the room to feast. We ate in the Silver Dolphin restaurant. A dull grey affair with seating that resembles 1970s office furniture. Our ‘new’ table for five was in fact a table for four with the fifth person stuck on the end. This person being just inches away from the adjoining table; they could easily join in with that party. The waiters did well, but they were clearly overworked covering a wide section of tables. We would arrive around 8.15pm and would be asked to select all courses. We would not receive our first course until well after 9pm. The rest of meal being served in quick succession to ensure we were out by 10pm for the next sitting. The food itself is fairly bland and uninspired and was served to us ‘warm’. Most dishes appeared to be a variation of fish and pork. The din in the room was so much it was very difficult for us to conduct a conversation. In a first for us, we ate more frequently in the casual dining option (Deck 16 buffet was a good option) to escape the confines, noise and mediocrity of the main restaurant. It has to be repeated - this ship is large. This wouldn’t normally have fazed us, but this time we travelled with an older family member with limited mobility. We were somewhat reliant to travel by lift when we wished to move between decks. The ships deploys an ‘intelligent’ lift system where you select the floor you wish to travel to prior to entering the designated car. Whilst this may result in a fair distribution of available lift space it can mean lengthy waits in the lobby area. This can become tedious especially at peak times as you can’t just jump in the next available passing lift. Based on our previous MSC cruise experience we knew that a drinks package of some description would be required - the only free options are water, tea and coffee in the buffet areas and ‘juice’ at breakfast. To find someone to order your drinks from is a challenge. Again MSC don’t employ sufficient staff. In the buffet a call bell system is deployed where you press a button on your table that buzzes a nearby waiter’s watch to notify him to coma and take your request. That’s the theory but it rarely worked without prompting. We noticed that several bar staff were manning at least three of these watches. Where were the staff? On the outside deck we never saw a bar service waiter. One of our party needed to make a trip to a bar to get the order. On one occasion the bar man asked a colleague to help take out our drinks to where we were sitting - this was met with a ‘do I have to’ protest. To sum up, we were aware of MSC’s deficiencies before we booked and they did nothing to change our view. The ports of call were excellent and were the focus of the holiday, and therefore we enjoyed our time. MSC seriously understaff their ships and whilst there were a couple of exceptions most staff appeared disinterested in the customer experience. The food remains average. The consequence of a large ship is lots of people, noise and queues at peak times. For us, this will be the last MSC cruise. We will focus on the quality of the experience and steer clear of the larger mega-ships. If MSC spent as much money on their staffing and food offering as they have on their latest ships the overall product would stand better scrutiny. We would rate our overall experience as 3 out of 5. Read Less
7 Helpful Votes
Sail Date: August 2019
I am currently on this cruise with my husband, taking a break from the heat in Corsica. I wanted to write a review because I'd seen negative reviews online and I am just baffled as to how people would have any negative comments about ... Read More
I am currently on this cruise with my husband, taking a break from the heat in Corsica. I wanted to write a review because I'd seen negative reviews online and I am just baffled as to how people would have any negative comments about this ship.. it is absolutely stunning to look at, the most beautiful design in all bars and public spaces, plenty of seating areas everywhere, it's spotlessly clean and while we have only eaten in the Marketplace (buffet), and will continue to do so rather than use the dining room, the food is really good. We have been on 2 Royal Caribbean cruises before so were a bit wary about trying MSC after hearing that they weren't quite up to the same standards but we both decided on day 1 of this cruise that we would never bother with RC again. We are Irish so we are European but obviously we have a very different culture from continental Europeans, and essentially, I believe lot of reviewers are finding fault with the different food and the guests (I've read a lot of complaints about people not queuing for food) yes, there is a bit of shuffling around at the buffet and yes, the food is slightly more Italian, with pizza and pasta always available but a) they are really tasty dishes that are eaten all around the world, and b) a buffet is always going to be a bit chaotic so if that's the height of your problems, consider yourself a lucky person!! Our room was ready fairly early and our luggage was there before we even got there, so it was great to shower and unpack so soon. Our room has a shower-over-bath, it's not a great shower: low water pressure and the shower head is fairly low on the wall, so anyone talk might find it very difficult to use! There are a good few families on this cruise, kids tend to be still in the main areas quite late at night but I don't find it a problem. The lifts, as many others have complained about, are a bit annoying, according to my husband who uses them more than I do, but there are lifts close to our room that operate as standard, rather than the unusual ones throughout the ship. Again, I feel that for people to be complaining about such things is just being overly picky. Embarking could have gone a bit smoother, the staff in charge of crowd control didn't do a good job and while people were given a card with a number on it, it wasn't clear that they were supposed to sit and wait for the number to be called, so some people waited longer than others to embark, which isn't a big deal, but obviously many people are tired from travelling to the port so it can be frustrating. Not a major problem though. The overall experience of this ship is phenomenal in our opinion.. lots of really beautiful bars, lots of good food, friendly staff and magnificent surroundings. Surely that's what holidays are all about! Read Less
Sail Date: August 2019
This was the first time we have done a cruise and we really did not know what to expect. We traveled as a family with 2 older teenagers and chose the MSC Bellissima in the hope that it would offer enough to keep them entertained (the Aqua ... Read More
This was the first time we have done a cruise and we really did not know what to expect. We traveled as a family with 2 older teenagers and chose the MSC Bellissima in the hope that it would offer enough to keep them entertained (the Aqua Park was the key deciding factor and not the itinerary). Just to start - the Bellissima is a beautiful and elegant ship, yes we were very impressed by the Swarovski crystal staircase. It is also loud, lively and family friendly. So if you don't appreciate sharing your holiday with lots of children of all ages then this probably isn't the ship for you - particularly during the school holidays. There are plenty of activities on board. The children's clubs seemed to be very good although we did not use them.The sportsplex although almost always busy again was good. We all particularly enjoyed the F1 simulator, bowling, ice hockey and interactive cinema here. The fun pass came in very handy and I would highly recommend purchasing this in advance as it offered excellent value for money compared to on board prices. The swimming pools were lovely, although crowded. As with many holidays, you still have the unfortunate experience of people hogging sun beds with their towels but never really appearing in person! There is absolutely no need for this and this was probably the most irritating thing about the whole cruise. The Aqua Park was very nice but not nearly big enough to entertain my older thrill-seeking teenagers. It is, however, excellent for slightly younger children. The Himalayan walk was fun. The Cirque du Soleil shows were excellent. We saw one as a dinner show and the other as a cocktail show. I would highly recommend the dinner show. The shopping was good but expensive, primarily due to the poor exchange rate for the pound against the Euro. However, there are promotions on everyday with significant discounts. We bought the unlimited internet package in advance. This seemed very expensive at the time but proved essential for my teenagers using social media and keeping in touch with friends. They complained it was a slow internet connection - however it is satellite wifi and so not as fast as home wifi. We did one MSC organised excursion to Gozo by powerboat followed by a jeep safari around the island and time on the beach. The excursion was well organised. It seemed expensive at 115 Euro each, but we all really enjoyed the day so it was worth the cost. The service was excellent from all the staff we met. I appreciate this is contrary to some reviews I read prior to booking but we found that all passenger facing staff spoke very good English and,as a minimum, they were all polite and professional. Our cabin attendant, Jean, was particularly friendly and helpful and went out of his way to make our stay special. The restaurant service was almost always very rapid and always courteous and polite. In the seated restaurant the staff would try to offer something else if you did not like what was offered on that evening's menu. The buffet restaurant had a huge variety of dishes to suit all tastes. We had the premium drinks package included which was very good for us and again I would definitely have this again. The whole ship was spotlessly clean and you could see staff at all times of day cleaning public areas. There was a real focus on hand hygiene at meal times with excellent facilities for hand washing outside the main buffet restaurant - a welcome sight! We did use the Zoe voice activated information system as a bit of a novelty, however the MSC for me app was much more useful. Embarkation and disembarkation were busy but well organised and there were minimal waiting times. Overall, we all thoroughly enjoyed our first cruise experience and will definitely travel with MSC again. I am confused by some of the negative reviews I have read but I would highly recommend both the company and the ship. Read Less
3 Helpful Votes
Sail Date: August 2019
I read some reviews around and it was stated a number of times that there is constant hard selling of packages and photos. We did not experience any apart from embarkation day and just once. We opted for an angle balcony Aurea Suite ... Read More
I read some reviews around and it was stated a number of times that there is constant hard selling of packages and photos. We did not experience any apart from embarkation day and just once. We opted for an angle balcony Aurea Suite with jacuzzi on the balcony. Unfortunately out of the 7 days, we could not use the Jacuzzi on 3 days. 1. Cleaning balcony day. You are adviced to close balcony doors and curtains from a day before. They then open all balconies to form one long corridor. Our balcony was accessed but not cleaned at all. 2. for some odd reason we found our jacuzzi empty on the last evening (possibly for cleaning before the next guests). 3, On our second day, without being advised, the upper decks were being power washed resulting in almost 2 hours of constant water raining on our balcony. Also the water got very smelly from day 3. We informed cabin Stewart who came, saw the clean filter warning and just emptied part of it and refilled. Left same filter and we were left with the clean filter warning for the rest of the Cruise (though the smell was much less). We had a 14 year old with us and we only received a teen programme on the last full day of the Cruise (day at sea). We had no idea what was happening as the on-board daily programme only had one daily entry for teens so we thought it was weak like the rest of the daily programme. Probably the daily onboarding/Disembarkation/Security meetings have a toll on the crew who are unable to plan/organise other activities. Yes MSC on-boards and disembarks passengers daily so every day from 16:00 you start hearing very loud constant reminders in 7 languages asking passengers who just embarked to attend the compulsory security info meeting at 16:30. This lasts around 45 minutes. I had a massage booked at 16:30 and the experience was ruined with 30 mins of loud notices and security info with a speaker directly above my head in the small massage room. The masseuse offered me to change the time but the other available slots were non convenient to me. Casino is nice with some very good machines and bar service but I could not stay more than 15 minutes with all the smoking going on everywhere. There were some no smoking signs but no enforcement at all. Unlike NCL (as an example) there are no light snacks here so if you are up to a light night snack check the time as the buffet place closes at 10 and reopens for 2 hours midnight to 2am with some light snacks and pizza. WIFI was weak. None at all from our bedroom. The 'MSC for me' app is great but requires the free ship WIFI connection which only allows you access to the app unless you pay extra for actual internet data. Zoe, the cabin assistant to the likes of Google Home and Alexa is still a waste of desk space. It answers very few questions and mainly asks you to consult your daily programme, TV channels and the MSC for Me app. Plus if you are used to other voice home assistants, please be patient with this one as it is very slow to get back with an answer. However it has great potential and I can see this as a trend setter for other lines and even hotels. For food we mainly used the Market Place Buffet for the reasons below and food was average except for the day at sea were it was evidently better with more choice and the only time that the buffet had decent deserts of a decent size. We only used the Poseidon for breakfast once. Miserable portions and choice and we got 1 of 3 orders wrong. Also asked for fresh orange juice and the reply was "not included" in our "all inclusive" drink package which should include all drinks upto EUR 6. How expensive could a fresh orange juice be? We used our assigned Dinner restaurant twice (Light House). Again miserable portions. They got the food we ordered but managed to deliver all to the wrong person (just 3 of us). Mistakes were a constant. At least it was funny and we were betting on the next mistake :). Also too many waiters with different responsibilities. One for bread, one for water, one for wine, another for other drinks and one for food. So you ask the water waiter for a soft drink and says "my colleague" will be with you shortly but never comes :). Also Waiters get confused and you get asked your cabin room number over and over. Its a pity as these restaurants are very well staffed (probably too many) whilst the buffet (which gets overcrowded as many prefer it to the restaurants) is very much understaffed and to get a drink you have to wait too long. I usually preferred to go myself to the bar, but just 2 barman (at times 1) dealing with all the clients and the drinks waiters is too much to handle. Under staffing in bars is also very evident and at times it feels like this is on purpose to minimise consumption as many a times one gives up waiting. We loved the evening shows. Great life music, amazing dancers and singers. Great detail to costumes and scenography. There was a shadows performer on one night who is pretty good but so much full of himself :). His show starts with a 2 minute video of his performances around the world to show us long standing ovations, like trying to convince you before the show that he is good :). The Cirque du Soleil shows are good but too short and nothing amazing when compared to other Cirque du Soleil shows I've attended elsewhere. I was also very annoyed about the 'Free 24 hour Room Service' which we should have had with the Aurea experience. We soon discovered that the choice is a shame (One menu page of light snacks and another page for pizza) and to add insult to injury the only free aspect is the delivery but food must be paid for. Can someone explain what this means? So food is free at the restaurants and the only service which I would somehow accept to pay for is the delivery which is free for Aurea. Makes no sense. Clearly a sales gimmick in the wording used. So assume the only way to get it free would be to go to the buffet, fill your plates from the free food then ask a waiter to deliver to your room. Would that be free? ridiculous. Also reception people have no clue. The 'MSC for Me' is advertised to offer family members with a position tracking on the ship and a chat facility between people you share your ID with. The reception said that we need a special arm bend which needs to be purchased for the tracking and chat. We asked 3 people and they all had no clue. However we managed to make the chat work throughout the cruise with some trial and error. I told the reception about this at a next visit and they were surprised. Also I went to the reception 3 times to ask if we could have a late (12:00) disembarkation as we had a late flight. Why 3 times? Because it was evident that they were making up their own rules. We had an Aurea Suite so I was given the impression we had some choice in this. I got 3 Different answers from 3 different reception staff: 1. Sorry latest you can stay in room is 8am and latest on ship is 10am. Not any longer 2. You must vacate room at 8am but I will make a note to give you black tags on last day so you can disembark 11:30 (On the last night we got blue tags with disembarkation at 8:30am) 3. Do not take out your luggage on the last night so you bring them down to the "hand luggage" desk in the morning, by latest 8am. Then you can stay on the ship till latest 12:00 but we cannot help you with the luggage and you cannot reenter the room after 8am. We decided to follow the instruction of number 3 as it was the closest to our wishes. The only thing is that help with the luggage would have been appreciated but I guess its fine. Read Less
2 Helpful Votes
Sail Date: August 2019
Chose to book our 1st family holiday abroad on a cruise after watching the cruise channels and seeing the MSC Bellissima, it was important to us that the ship we went on had activities for children as we have a 9 & 8 year old, it had ... Read More
Chose to book our 1st family holiday abroad on a cruise after watching the cruise channels and seeing the MSC Bellissima, it was important to us that the ship we went on had activities for children as we have a 9 & 8 year old, it had an aqua park , rope climb and small arcade. The ship itself is stunning, everything is well designed and the staff keep it well cleaned at all times, we had housekeeping visit our cabin twice a day. The pool is large and a great place to spend the day. The entertainment staff had daily activities such as dance lessons, aerobics and games to keep passengers occupied, often they would have ‘sail away parties’ when leaving ports and had everyone up dancing. All staff are really nice and helpful, never had a problem and service was excellent, with waiters even taking drinks orders from your sun lounger. The food in the buffet was nice and plentiful, the pizza especially! Food in the main restaurant varied each day and was delicious. We booked a show each night after dinner and enjoyed every one, and then afterwards went to the themed parties hosted in the main gallery or the pool. Our cabin was clean and not too cramped, with our premium plus drinks package we even had access to the mini bar. We didn’t book any excursions with MSC, as when we got off at the ports there were plenty of tourist information staff to help us book a cheaper tour. Enjoyed every moment, and have even booked our next cruise in 2020 with the same itinerary on the MSC Grandiosa - we cant wait!! Read Less
1 Helpful Vote
Sail Date: August 2019
first time cruisers and didnt know what to expect but we had a great time. Ship is immaculate, pool area is great to spend time around with waiters taking drinks orders from your lounger. Buffet is busy but food is excellent especially the ... Read More
first time cruisers and didnt know what to expect but we had a great time. Ship is immaculate, pool area is great to spend time around with waiters taking drinks orders from your lounger. Buffet is busy but food is excellent especially the pizza that is made frah infront of you. Restaurant was good tried something different every night. Shows were good we all enjoyed them and not too long which we prefered. Entertainment staff were great from the pool games, sail away parties, evening parties everybody enjoying themselves. The ports of call were good, we did our own thing at each port and got a taxi to Pompei just outside the port. We were a bit un sure after reading some negative reviews but shouldnt of worried we couldnt think of a single negative the kids didnt want to leave the ship and we are going to book msc grandiosa for next year! Read Less
7 Helpful Votes
Sail Date: July 2019
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the ... Read More
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the reviews with an open mind as most seem v critical. Everyone has a different perspective, with some things about the cruise better than others, but we found no one thing spoilt the overall experience. We picked the cruise for the ship, wanting to try a new and larger one. Not disappointed as it is stunning in most aspects. Amazing how quiet and smooth in all seas (at least from deck 10). We thought the buffets were good, better than previous RC ones. No buffets are ever a la carte standard, but good choice each night. Main dining room was poor - rushed, fairly cramped, similar standard to the buffet so we only did it once. Entertainment - shows were very professional, but are generally variations of the same act each night (heavy Greatest Showman influence). Kids clubs- not necessarily a criticism, but my 7 year old seemed less keen on msc than RC. The gps wristband was great for my 12 year old, gave her a lot of freedom and we always knew where she was. This was 15 euros for the week. Drinks - we ŵent for the premium package (one up from easy). About £120 extra for us all, roughly £700 in total -if u r doing a package it’s worth the upgrade as the difference in choice of drinks is huge. Very limited on the easy package. Plenty of drinks waiters around - miles quicker than trying to get served at the bar, which can be frustrating. Top bar overlooking the pool is a great spot for sailaways. Easy to get served and u have a great view of everything. We got off at each port but didn’t do any excursions as we have learnt from experience they are rarely value for money through the cruise operator. Most ports (other than Pisa/Florence and Rome) have shuttle buses or are easily walkable. Cannes is the nicest stop on this itinerary. Service charge/gratuities. Keep an eye on this to avoid double charging. The uk website says that they are already included in the cruise fare and mandatory, but ours were being added on on top of what we already paid. I queried this with customer services and quoted the website - they said this additional amount was not mandatory and could be removed. Overall we had a good experience with MSC. We concluded that Royal Caribbean scores better in most aspects, and if you aren't price-conscious go for that. However, when you look at the difference in price on similar itineraries, MSC arguably offers better value for money. Read Less
Sail Date: July 2019
I booked this cruise to be part of the Weight Watcher (WW) Mediterranean Cruise in July. My friend had never been to Europe so we thought this would be a great experience to see several different ports in Spain, France, and Italy and get ... Read More
I booked this cruise to be part of the Weight Watcher (WW) Mediterranean Cruise in July. My friend had never been to Europe so we thought this would be a great experience to see several different ports in Spain, France, and Italy and get to meet WW members from around the world. I have been on several different cruise lines over the past 6 years including: Norwegian, Holland America, and Oceania and the MSC cruise was a huge step down in the areas of Dining and Service. The ship is brand new, launched in 2018, and it's beautiful. It has 20 decks and holds up to 5,200 passengers. It's a floating apartment building, complete with their own app that was used to book theater showings, maps of the different decks, and a daily schedule for events. There were abundant activities for families like 3 pools, a water park, and even a zip line on top. There are several restaurants and a buffet. The theater holds almost a thousand guests per performance and there are three 30-35 minute performances each night. The dining experience was our greatest disappointment. The food that WW had specially prepared for us, was bland and boring. We decided to eat at the ship buffet and it was basic cafeteria food, with a heavy emphasis on pork and fish. The food was fresh, but not exciting at all. I was amazed at how many little extras were not included: such as ice cream and iced tea. The shows were the best part of the cruise and we went to every one of them. Nice scenery, interesting themes, colorful costumes, great singers and acrobatic acts. No stand up comedy, thank goodness. Entertainment in the lounges was fine too. Service was poor. On-boarding was confused at best. We were in a special group and they didn't really seem to know about it when we arrived. We got through the process and our luggage was delivered in a timely fashion. We NEVER met our steward. We never received ice, although we had an ice bucket, and the turn down-service didn't include the little chocolates and fun towel animals found on every other cruise line. Information desk staff were rather curt with people and seemed stressed most of the time. Long lines were found at the different service areas, such as Excursions and Front Desk Assistance. You were pretty much on your own to figure things out on the ship. If you asked a question, you were often referred to their app. Disembarkation was a terrible mess, the ship was late docking and everyone was asked to leave their rooms anyway and we were kept in lounges waiting to leave for almost two hours. We stood in line for almost an hour after we docked before we could leave the ship. By that time people were upset and getting impatient with very little staff helping to ease the situation. We booked tours for almost all of them through the ship. One of our tours was cancelled and no one let us know until the evening before. I happened to see were weren't booked on their app and went to inquire about it. I was told there wasn't enough interest so it was cancelled and thankfully found a different tour that still had space. Ports were as expected. They were ok to good. The half day tours were hurried with no time for shopping or really getting off the bus, except to take a few hasty photos. The day excursions to Florence and Rome were better. We had knowledgeable tour guides and were able to see as much as possible given the time constraints. The prices were average compared to other ships. I usually book my own excursions through Viator and you get more value for your money. I love to cruise, but I would not book with MSC again. They have a lovely ship, but the Service was not good and the Dining experience was just average. Read Less
4 Helpful Votes
Sail Date: July 2019
We were a group of 8, some seasoned cruisers some for the first time. We are long time cruisers with Celebrity Concierge Class. We booked a year before the ship went in the water. Unlike other cruise lines, we had no pre cruise ... Read More
We were a group of 8, some seasoned cruisers some for the first time. We are long time cruisers with Celebrity Concierge Class. We booked a year before the ship went in the water. Unlike other cruise lines, we had no pre cruise communication via email from MSC. The MSC app only worked half the time. We all booked a balcony stateroom Aurea Class with Premium Plus drink package. MSC changed the drink package in October, however since we paid the upgrade prior to this date we were to be grandfathered into the maximum drink package available. Which we were not. MSC miscommunicated this info to our travel agent 6 times. We found this out during our first dining experience. Not a great start. Our room was 13119, and although the closet space is very limited, the balcony was huge. Zoe never worked for any of us. There was a smell from the shower drain that at times was unbearable. Our stateroom attendant was amazing however the smell remained. Unacceptable for a new ship. There is no account access on the TV, so if you need to confirm on board charges you must stand in line with everyone else at Guest Services, waste of time. The mini bar was convenient and well stocked daily. The walls seemed very thin, I could hear guest next to us often as well as the room above us. Unfortunately I had to complain, it was 3 am. We were never advised that the ship only holds 250EU on your account for on board expenses. This may be due to the card being in Canadian funds, but no explanation was ever given. This amount was spent quickly at the spa, so when it came time to buy a 7.00 gelato we were refused. Off to Guest Services once again to swipe our card. Food in the dining room was a 2 at best. We witnessed no dress code being enforced even on Gala Nights. We saw passengers with jean shorts, t shirts and ball caps allowed in the Lighthouse dining room. Our table attendants were fantastic, very attentive however the food came out at different times. Not the dining experience you would expect when you read the marketing statements on the MSC web page. We had one specialty dinner at the steakhouse and all but one entrée was perfect. Really enjoyed the food and service. We ate breakfast and lunch in the dining room, and service was hit or miss. Food was average. The Market Place Buffett, sub par with a small healthy food selection for such a large space. The Spa is beautiful and worth every penny. The staff were incredible and treatments are priced comparable to most spas at sea. The main pool...well if you like your deck chair to be packed in like sardines, a drink at the only pool bar next to the smoking section, enjoy very loud music and pool games, screaming kids in the pool as well as kids running on deck with no adult supervision, and not being allowed to sit on the pool deck with a drink in your hand and feet in the water then this is the cruise for you. Again reading the description of the pool deck for the Bellissima this is not what we expected. The second pool was the same and the aft pool was so small that again the kids took over, while the parents reserved empty pool chairs. Deck 19 reserved for Aurea Class does not have a pool, only a hot tub , no bar, but deck chair bar service. Great views but anyone can buy a day pass. The main pool is located two decks below. The gym is very small for the amount of passengers on board. We enjoyed the Champagne bar at night, and the staff were excellent. However they only serve Champagne so if you want a mixed cocktail you need to go to an other bar. We all enjoyed the F1 race car experience, 10.00eu p/p per ride well worth it. We did two excursions booked direct with MSC. Portofino and Capri. Both excellent once you get there. However we were sent back to Naples on a local ferry from Capri which was standing room only. Locals and tourists had suitcases that took up seats. I believe when you book a tour with the ship then the transfer back to port should be on a boat for that tour only. Yes the ship is beautiful but for the 5000.00usd price tag for 7 days, it did not meet our expectations based on the information provided on the MSC web. MSC does a great job marketing this ship with no execution. Read Less
Sail Date: June 2019
We chose this cruise because the ship was brand new with an amazing itinerary. We went to great ports, Barcelona, Marseilles, Genoa, Naples, Messina and Malta. Embarkation and disembarkation were super easy. Here are some of the positives ... Read More
We chose this cruise because the ship was brand new with an amazing itinerary. We went to great ports, Barcelona, Marseilles, Genoa, Naples, Messina and Malta. Embarkation and disembarkation were super easy. Here are some of the positives and negatives: Positive Nice clean new boat Buffet food very good quality Excellent pizza Great ports to visit Guest services - spoke English Many handwashing stations around buffet area NEGATIVE REVIEWS: No self service laundry - plan on handwashing or bring plenty of clothes Pool closes 8pm - no time to enjoy the pool after a day in port Complimentary restaurants - seafood and veal and lamb food was terrible Food is not labeled for seafood/nut allergies. I missed seeing Naples due to seafood allergy because MSC does not label their foods. Buffet is like a stampede - rude people; Buffet area not big enough for amount of passengers No communication or announcements about activities and such They keep you guessing about time off and on the boat Not enough public bathrooms Beds are hard as a rock No adult pool/hot tubs Zoe did not work at all They took my plates and cups while I’m eating Safety briefing was not an English Disembarkation meeting Not in English Read Less
7 Helpful Votes
Sail Date: June 2019
A very beautiful and well designed ship. My fourteenth cruise, and first on MSC and would definitely do it again. The ship is gigantic, but handles the throng of people quite well. I have been on other mega ships and although the ... Read More
A very beautiful and well designed ship. My fourteenth cruise, and first on MSC and would definitely do it again. The ship is gigantic, but handles the throng of people quite well. I have been on other mega ships and although the difficulty getting near the pool at the end of the afternoon is typical, I could always find a chair somewhere, even if I had to do a lot of searching. Seven hot tubs I believe, and could usually find space in one - I wish they left at least one open later for a little tubbing under the stars. All the waterworks close quite early unfortunately. My cabin was typically sized, but you could tell a lot of thought went into the design with some nice modern amenities, like a USB charge port in the bed lamp, both 110 and 220 plugs so an adapter is not needed, lots of under bed space to hide those suitcases, and a reasonable large (for a cabin) shower. NIce to include a foot bar to assist in the tiny space. Water temp needed regular adjusting depending on time of shower, but I could always get to hot water - unlike some ships during prime time. Embark and disembark easy and uncrowded. Customer service regularly reachable. Very nice that all the bars have espresso machines, instead of a single cafe as some ships. Ya you gotta pay but I like that was included in my drink package - being a caffine-o-holic. I found the service exceptional everywhere, especially the bars, sometimes the cocktail servers are a little grumpy - its a thankless job - but a smile on my part would usually warm em up. I have always liked the free soft serve machine in the buffet on other ships, so paying for ice cream on this shp - spendy I might add - is a no no as far as I'm concerned. i rarely do the buffet, but few times was adequate and never too crowded. Like most ships, getting a table a prime time takes a little work. For a European ship, I would have expected decent brewed coffee, theirs sucked badly. I stuck to espresso. I liked going to the dining room for breakfast, heavily staffed and few people do it - so you get great service. Gotta put up with that coffee, but tons of croissants and baked goods, eggs always cooked correctly, and good juices. A very nice start to the day but you got to get up. So staying up late is nice on this ship, they have the typical and well done pool parties, then a DJ on the back deck till the very wee hours - 3am+ not atypical. Mixed crowd, with younger as it gets later of course but lots of dancing. You learn on this ship not to try to order at the bar, but find a server and place your order with them - much easier and faster then trying to pin down a busy bartender. Great selection of specalty restaurants - always room because they charge a substantial premium to go. Other lines seem to charge a bit more for restaurants (well you did already pay for dinner in the dining room), but these guys charge pretty much full price. Loved the steakhouse and french restaurant, didn't do others. If you want to get away from the masses and feel special come here, or feel like the old cruise days, come here during formal night. I suggest you find out when they do the specialty restaurant tasting night - where you go to each one and taste a bite of their wares. It was not heavily attended, and was fun and tasty. I also did the wine tasting with the sommelier David Campaniello and albeit more expensive than others I have done on other ships (80E) we had 7 great wines, a great education and good pairing appetizers (blueberries, strawberries, ham, foie grois). I learned a lot about great Italian wines, and regions, food pairing and we all had a great time (3 amerians, 5 belgians). That evening I was dining in the Steakhouse, and I saw the Sommelier and I asked if he chose the by the glass wines, because for a red meat location, the wines by the glass were embarrasing. He then made the effort to go the French restaurant where we did the tasting and bring me back a leftover glass of wine from the tasting to have with my steak, now that is exceptional service! and I will tell the story 100 times (I own 3 bars :) I will definitely do MSC again, they have two big new ships starting in 2020, and I will do one if not both depending on where they go. I fell in love with Malta -also first time. I was pleasantly surprised by these guys and the service and the ship - 5 stars. Read Less
2 Helpful Votes
Sail Date: June 2019
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for ... Read More
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for a long time, the processes need some time to be ironed out. Some of the crewmembers, especially in service, seem to be new. This translates into reduced service. We´ve been to the Preziosa a few years ago and it was completely different to can only relate it that the crew needs some time to get into the routine. The ship is HUGE! It takes some time to navigate it and but then works very well. I would advise to try it at least once to see if this is something you enjoy. For our tastes it was too big and in the future we´d be looking into the Fantastica Class again. Th shows that we visited were of high quality standards, we really liked them. However, we were underwhelmed by the Cirque du Soleil show. The were only 3 "real cirque" acts and the cocktail was watery and full of sugar. We had the Premium Drinks Package and total got our worth. Would do it anytime again. However, it is sad that the ice cream at the pool is not included in the Premium Package for adults, however it is included in the one for kids. Luckily we had kids with us so could use their cards. Read Less
12 Helpful Votes
Sail Date: June 2019
Six of us were taking this cruise, two who had never cruised before and were very excited. I had read the bad reviews and was a little anxious. However! Everything was bob on and we had a great time! We took private transfers from ... Read More
Six of us were taking this cruise, two who had never cruised before and were very excited. I had read the bad reviews and was a little anxious. However! Everything was bob on and we had a great time! We took private transfers from the airport to port in Barcelona. Checking in was fairly quick and we were on the ship at 1pm. Rooms were not ready until 2.30pm to we explored and had some drinks at the bar and some lunch in the buffet, which was quite crowded. We liked the waiter call button on the tables for drinks! We had balcony cabins on the 9th deck, mid ship and near to the lifts. The cabin was fab, plenty of room, great bed and kept very clean by the steward. Zoe still does not work! We were allocated a table in the restaurant on 6th Deck and our waiter was Myra. She was happy and smiling and chatty and could not do enough for us. The food was amazing – how people can complain I don’t know. Wine glasses kept full all the time – it did help perhaps that we tipped her 10 euros each night…..We found the buffet to be bedlam all the time with especially the Italians having no concept of queueing, so chose to eat breakfast and lunch in the restaurant on deck 5. This was a much more civilised affair as you are waited on, recommended! We are early risers so had no problem finding sun loungers. We did have the big padded ones on a couple of occasions but be aware, the ones at the back of the ship get covered in soot from the funnels and it gets all over you too! The day at sea was very very crowded as you would expect, but we picked our spot early and we were fine. As we booked last year, we had the drinks package and paid £168 each. Seems a lot but we more than had our monies worth! The package included branded spirits, Smirnof and Absolute vodka and Baileys but the Easy package as it now is, doesn’t. If you like a drink it is well worth it as they add 15% to each drink. We did the cirque de soleil, the cocktail and show package at 15 euros. The show was fab but the cocktail not so. You have to add 15% to this so we paid 17.50 euros per person! We also saw a theatre show which the girls enjoyed, the boys not so much. The interactive boards throughout the ship make it easy to book any shows. It was my birthday whilst we were there, so we booked the Tapas restaurant at an extra charge. Don’t bother, the food wasn’t all that but the service was good and I got a free bottle of fizz and a birthday cake and the waiters all sung to me. We tried most of the bars. The English pub serves a selection of English draught beers too. These were included on our drinks package and better than the Heiniken the boys said. The highlight of our trip was meeting the TV personality and sports pundit Chris Kamara, he was so personable and the boys loved the banter with him. A lot of the passengers had no clue who he was! We left the ship at all the ports but did our own thing, mostly HOHO buses. Marsaiile, follow the green line to the free shuttle but into town. We couldn’t find the petit train to get on but saw it passing by. We got a taxi back at 15 euros as bus queue too long. Genoa – 12 euros city tour bus outside the terminal. We then walked around the waterfront. Saw a huge rat here calmly eating in the middle of the path, not scared of humans at all! Naples – we got the HOHO bus. Don’t bother with the red route, it is far too congested in the town and we hated it. Traffic terrible. Noisy dirty place, didn’t like it. Do the Blue coastal route instead. Messina – HOHO bus again but this is not open top, so disappointing but the route was coastal and scenic . Valetta – turn right out of the port and make for the Barakka lift – 1 euro for return trip – well worth it as it is so steep. We wandered round and enjoyed the views. Barcelona – disembarkation very slick. we chose to stay over and had a hotel just 10 minutes from La Ramblas. Again got the HOHO bus – we enjoyed this one the most – 30 euros for day pass. We had the gratuities removed from our bills and tipped as we went along. Guest services do not bat an eye lid at this. Just one thing, the steward helped herself to juice in our mini bar. we would not have known only she left the empty. we confronted her and she replaced it.....otherwise we would of had a charge - its the principal. Read Less
8 Helpful Votes
Sail Date: June 2019
Booked a weeks cruise on the MSC Seaview June 1st -8th around the Mediterranean. We had travelled on MSC as a family of two adults and two children (10, 7) ten years ago and adored it. This time, it was myself and my now 20 year old ... Read More
Booked a weeks cruise on the MSC Seaview June 1st -8th around the Mediterranean. We had travelled on MSC as a family of two adults and two children (10, 7) ten years ago and adored it. This time, it was myself and my now 20 year old daughter as a girls treat. Embarkation - Arrived at the Barcelona cruise terminal late morning, embarkation was extremely quick, efficient and we were on board within around twenty minutes of arrival. We had to run the gauntlet of staff trying hard to sell speciality dining and drinks packages on the way in, did not like this, but not sure if this is the same on every cruise. Cabins were not available until 2:30, but a (very) welcome buffet was ready at 12 noon. We did have an all inclusive drinks package, and made use of this while waiting for the cabin, and also spent some time exploring the ship. Ship- Whatever critics may say about MSC, they all agree that the ships are stunning, and the Seaview is no exception. The crystal staircases are a constant photo opportunity, the huge atrium with multiple stages, the light, seating areas, cafes, pools it is all designed beautifully. Not once did we fail to find a seat where we wanted, even beside the pools. Other than a few very rare occasions, we would never have known just how many thousands of people were on the ship because it rarely felt crowded. Cabin - 13126 mid ship balcony cabin on Ionian Sea deck. My daughter is a bit superstitious but 13 is not considered unlucky in Italy, it is the number 17, so there is no deck 17. The cabin was lovely. Lots of storage, great lighting, USB sockets, and a proper shower cubicle. It felt very spacious for two of us, and had a massive sofa. Dining - This is the only issue we had, and unfortunately it is a big deal. As we often holiday in Italy and love the time spent enjoying lovely food, it was a major disappointment to be rushed through dinner in around 90 minutes as there are now 3 settings as opposed to the previous 2. Its a 2 hour window but by the time you are seated and served then they start clearing up for the next sitting, that cuts back the two hours considerably. Dinner also used to be Italian style with lots of smaller courses, this is now 3 courses of very mediocre food. I never have dessert as am always full by then, but in the MDR I was having pudding and then heading up to the midnight buffet as was always hungry after dinner. We spent some nights at the buffet restaurants which were good, but not brilliant and very repetitive, but at least we never left hungry and could take as long as we liked. Breakfast was excellent however, with a wide choice of food and the coffee was really good. We used one of the speciality restaurants midweek, the Teppanyaki, and it was outstanding, though at a cost of 70 euros extra. Our MDR table companions used the Butchers Cut steakhouse, and also said it was fabulous if expensive. Entertainment - lots of live music in bars, all really good, There were a number of party nights (including a White Party) in the atrium which were great fun, with all ages up dancing til the small hours .The entertainment crew were fantastic, encouraging a great atmosphere whatever they were doing. We attended two of the shows and were absolutely blown away. Both nights the audience were on their feet in appreciation. Spa - I bought a Thermal Area spa pass before cruising, which was £82 as opposed to £140 if I bought in on board. This gave me access to the spa area for the duration of the cruise and I loved it. The spa had various saunas, steam baths, special showers and other facilities, including two hot tubs out on the deck for sole use of spa guests. As we didnt go off the boat every day I was often in when it was really quiet and always had the hot tub to myself! I also booked two massages as another treat which were amazing, though admittedly really expensive, although I had a substantial discount on the second. Service - outstanding. All the staff we came across were very pleasant and helpful, with some going above and beyond to make it a great experience. One bar waitress never smiled, clearly loathed cruise customers, so we made it our mission to get a laugh out of her by the end of the week, and my daughter managed it our last night. There is currently some debate about MSC and service charges. I was told it was mandatory by the TA and this is also on the MSC website. I paid ours on board at the cost of 140 euros for both of us. Others were saying it is not mandatory and I should ask for it back and just tip whoever I wanted. I left it on this occasion as I wasn't sure but will need to investigate further. Ports - really good, straightforward and popular. Liked being in port every day as don't like 'at sea' days. Excursions - I can't really comment as I we didn't take any, other than a shuttle transfer into Palma. This was really well organised and cost 25 euros for both. I hadn't done my research on Palma and we found out later that a taxi would have been 10 euros each way, and the local bus stops right at the port and goes into the town at a cost of 1'50 euros! So as with many excursions it was way overpriced. If you want to play it very safe then maybe the extra cost is worth it. We did our own thing on the other days ashore for a fraction of the MSC price. Bars - we had an all inclusive drinks package and I kept a running total of what we were using to work out if it would be worth it next time. It worked out as good value as we had a lot of cocktails, but that was 3/4 a day plus water, soft drinks and coffee. Any less and it would not have been worthwhile. By all accounts everyone I spoke to thought the drinks package compared really favourably with other cruise lines. Other factors - didn't have small children but they looked really well catered for, including the children's splash pool and adventure course. Internet access was ridiculously expensive (£70 weekly for 2.5 MB), my daughter bought this as clearly a 20 year old would wither and die without access to social media 24 hours a day. As data roaming in Europe is included with most phone agreements and there was no issue connecting anywhere we were moored, I thought this would be enough. Apparently not! Brits were very much a small minority on board, which was not an issue for us, but some of our fellow Brit passengers didn't like this. More than one commented on the number of 'foreigners' on board, which we found bemusing as this was an Italian cruise line with the main embarkation in Barcelona! MSC cruises are not designed for British customers. People don't queue, they come in the lift when you are trying to get out, many of the staff speak a few different languages but have limited English. and the main chatter is Italian and Spanish. Overall, an amazing experience let down by poor dining. Not sure if I would book again unless the dining experience changes because to me that was a deal breaker. Read Less
7 Helpful Votes
Sail Date: June 2019
We sailed on the Seaview out of Barcelona on 1 June 2019 for 7 nights. We were a party of 3 - Me, my wife (both 36) and our 4 year old daughter. My wife and I had cruised before (one Princess to Caribbean and one Celebrity to Central ... Read More
We sailed on the Seaview out of Barcelona on 1 June 2019 for 7 nights. We were a party of 3 - Me, my wife (both 36) and our 4 year old daughter. My wife and I had cruised before (one Princess to Caribbean and one Celebrity to Central America) but both were pre-child. Prior to the cruise I read the mixed reviews and was a little apprehensive, but thankfully had a very enjoyable cruise. Embarkation was very smooth. We boarded in Barcelona. Our ticket had an embarkation time if 2.30pm, but we turned up at about 11.30am and it was no bother. We stayed in a Fantastica balcony cabin which had a Queen size bed, and the sofa had been converted into a single bed. I ended up in the single bed due to 4 year old 'sleeping issues' but it was actually very comfortable, as was the Queen sized bed according to my wife! The cabin was well laid out, and still had that 'shiny and new' feel to it. The wardrobe space was a bit limited but we got by. My review is limited to the extent that we were in bed most nights by 10pm due to the little one being an early riser, so I am not able to comment on the 'parties' (flower party, white party, space party etc) as these started at 11.30pm. This is in keeping with being a European cruiseline; most things are done later in the evening. In the evenings, we at in the MDR 4 nights, the Pan Asian specialty dining on 1 night, and the buffet on 2 nights (just due to activities earlier in the day). I found the food on the while to be good. The buffet was varied and plentiful. It was only very busy in Rome at breakfast time, when lots of people were leaving the ship early for an excursion or to disembark. The MDR was better than buffet, and I had no complaints at all. Our waiter Suryer was very friendly, and the area supervisor Alex introduced himself to us, and was happy to discuss any issues we had. The quality of the food was not as good as Celebrity, but we were in Aqua class so no wonder to be honest. In my view, the dining experience in the MDR was perfectly acceptable and we looked forward to heading there each evening. Anytime Dining does exist, but only for Aurea and above grades of experience. If you don't have anytime dining, then the dining times are 6pm, 8pm, or 10pm. I did not experience any surly or rude staff that seems to be a repeating theme on some of the negative reviews. In fact, quite the opposite. Many staff made a fuss of my daughter which was very nice. We did not have a drinks package, and just ordered the drinks we wanted to have here and there. Each day, there was a hour of 2 for 1 cocktails in the Wine and Cocktail lounge (normally 5.30pm to 6.30pm), which was great because our dining time was 6pm. The Pan Asian specialty restaurant was delicious. We had a 'dinner and bubbles' package which included 3 courses for 2 adults, and a bottle of Nicolas Feuillatte Reserve champagne for €115. It was a little overpriced on reflection, and I probably would not do it again (the food alone was €39 a person ordering from a set menu). As for entertainment, the evening shows were amazing! We went to 6 of the shows. It's fair to say that the shows each followed a similar theme of singing, dancing, and circus type acts, but they were all very entertaining and had a large production value. The singers were seriously good too. We only went to one of the kids club acts, which was junior MasterChef. The kids club area was large but we were off the ship every day so didn't use it a great deal. In addition, there was a limited proportion of English speaking children on the cruise, and the staff have to communicate in 5 languages which can be difficult for a 4 year old to follow. This is no criticism, it's just something that has to be done on a European cruise. You get used to all public announcements being made 4/5 times (Italian, English, Spanish, German, Portuguese). I would say that English first-language guests account for about 10% of passengers. Fine for me, but if you are a cruiser that likes to strike up conversation with new people then opportunities will be few and far between (unless you can speak other languages of course). As with anything, there are some things that MSC could/should try and do better. The kids splash park is great fun, but there is nowhere around that pool for adults to sit to observe their children. This means children are either unaccompanied, or the adults have to go in too. This could be better designed. Also, the other pools are all 6 feet deep so children cannot use them unless they have floating aids. For a 'family focussed' cruiseline it is not well designed. There does seem to be a real push for upselling on the cruise, and this can grate at times. There are frequently staff seeking to sell specialty dining, lots of photos (although we still bought 10!) Even a one litre plastic bottle of water in the MDR is €3, which is a con. Drinks are overpriced too. These are relatively minor criticisms but could be addressed by MSC for a better cruise experience. Would I cruise with MSC again? Yes, but I would not sail with my child until they are about 10/11, and can appreciate different languages and follow staff going in and out of English. Without child, I would certainly cruise with MSC again. Read Less
5 Helpful Votes
Sail Date: May 2019
Having read the reviews for this ship we were worried, a lot of negativity, fortunately most of the critics tended to focus on things that went wrong for them and generalised, some of the criticisms we found very harsh. The food was ... Read More
Having read the reviews for this ship we were worried, a lot of negativity, fortunately most of the critics tended to focus on things that went wrong for them and generalised, some of the criticisms we found very harsh. The food was excellent, the performers at times better than you will see at any west end production, the staff always pleasant and willing to help, they all understood English. Fortunately we had purchased the drinks package last year so we were fortunate to have most drinks included,plus ice cream, water, tea and coffee, if you don't have this package then yes the new ones are expensive. The ship is ultra modern, very big so has lots of people on it, so it can get crowded and noisy, so if you don't like that sort of thing this ship is not for you. I would probably call it a party ship. We have been on the Fantasia before and it was better suited to us with more quiet places to retire too if things got a bit hectic. Ports of call: Marseille: We took the ship shuttle, the walk to the free one was a bit long especially in the heat, this shuttle is not too regular so some people ended up getting a taxi back to ship. Geneo: Nice city within walking distance from the ship. Naples: A big city were the traffic was horrendous , take a trip to Pompeii or sorrento and avoid the city Messina: A disappointment , except for main square nothing much else to see, probably would have been better taking a tour to Etna Valletta: A wonderful city and the highlight of the cruise, easy walk from port then lift up to centre, we took the little train tour from front of cathedral. Friends we met took the island tour which misses Valletta and they were disappointed Barcelona : we were supposed to spend the day here before our flight home, but unfortunately our flight was changed and we missed out, but having been ther before,Minos what a beautiful city it is. The day at sea was a waste for us and the next time we cruise we will make sure it has no days at sea. In summary, there is nothing wrong with this ship or MSC, it up to the individual what they want from a cruise, if crowds, noise and partying are not your thing this probably wouldn't be for you. Would I cruise on it again, no I would go for a smaller ship and a better itinerary , with no days at sea. A final point, the excursions are too expensive, there are many companies which will sort these out for you at a more reasonable cost. Read Less
7 Helpful Votes
Sail Date: May 2019
This was our first cruise and we weren't sure if it was going to be something that would suit our family. We also worried a little about some of the negative reviews on this site. The outcome was that we loved the experience and will ... Read More
This was our first cruise and we weren't sure if it was going to be something that would suit our family. We also worried a little about some of the negative reviews on this site. The outcome was that we loved the experience and will certainly cruise again, probably with MSC. We have two girls aged 8 and 10 and they really had a ball. The "kids cruise for free" policy of MSC is the reason that we could afford the cruise in the first place. Yes, four in a cabin can be a crowd at times, but when you consider that the girls' cruise cost us only $59 each in government taxes it is a minor factor. Embarkation and disembarkation were very quick and straightforward. The food in the buffet was plentiful and excellent quality. We used the lighthouse restaurant every evening and it was from very good to excellent. Our waiter was charming and very nice to our girls. The bed in our cabin was super comfortable and the couch had been converted into two generous sized bunk beds. Zoe is useless but the on-board app is really impressive. The kids club took great care of the girls and we purchased two tracker bracelets for €15 each which allowed us to see where they were on the ship at all times. This was very accurate and gave us the confidence to allow them a lot more independence that we would have been comfortable with otherwise. Our favourite bar was the Sky lounge which is adults only. The ambiance was very nice and they serve gorgeous free snacks with your drinks. Tip : The snacks are displayed in a fridge which is built into the bar counter. You just go up and point out what you want. The ship is beautiful and the crew are friendly and polite. We took one excursion to Pompeii with MSC and it was fine. We did a private street food tour in Genoa which was excellent. We used the free shuttle bus into Marseille which you find by following the green line on the pavement from the cruise terminal for about 800m. This walk will save you the price of the MSC transfer into town. We walked around Messina which has surprisingly good shopping if you walk all the way in to the commercial streets. We visited friends in the Three Cities in Malta after walking around Valletta for a while first. Malta was definitely the highlight of the cruise and we intend to return for a longer visit. We really enjoyed relaxing by the pool on the sea day as it had been quite hectic up to that point. The weather was perfect although breezy but we had a nice sheltered spot. Our oldest girl loved the water slides. I liked the casino and found the croupiers very friendly and helpful. I left some money behind me but that's how it goes. My wife, who had never played table games before, showed me how it was done by managing to win a little playing roulette. The cirque show was excellent but the Rock and Roll show was every bit as good. Really excellent performance when you consider there is no charge. Overall a wonderful family holiday. Read Less
1 Helpful Vote
Sail Date: May 2019
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ... Read More
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ship is clean and beautiful. There are many nice pools and hot tubs, so they were not crowded (yet they close them all down early which is irritating). The bed was comfortable and the room quiet. The food in the buffet was just okay (deserts were good), better than Carnival, but the food in the dining room was much worse than carnival. And now I move on to the bad things... Eating in the dining room on Carnival was a great experience we looked forward to every night, but on MSC it felt like a punishment. Usually the food was not good and the waiters also made us feel uncomfortable and unwanted. They do not have "anytime dining" like other ships, you have to pick 6 PM, 8 PM or 10 PM. They kick you out after an hour or so to get ready for the next crowd. They are always rushing around in a hurry yet take forever to bring the food. We waited an hour for our first course one time, then had 15 minutes to eat the rest and get out. It is loud and there is constant banging from the dumbwaiter bringing down food. We asked to be switched to a different time and got a better waiter and location after the switch. I cannot believe they charge you for water in the dining room! Water was free on Carnival. Which is my next complaint, they are constantly after more money. They pester you all the time to buy the drink and food packages. The drink package would have cost $700 for the two of us ($40 a day). If you're drinking $700 in alcohol in one week you have a problem. We spent $80 on drinks, that's it. The food package would have cost around $260 for 3 meals for the two of us. That's seems high for mediocre food. The worst experience by far were the excursions! DO NOT book a tour. Have them bus you and walk around on your own. The tour company they use in Italy is a nightmare! We were not given all the things promised in Pisa and Rome. In Rome they lost an elderly man and left him there. Don't know if he ever made it back to the ship. I did not listen to the tour guides speak, they are hard to understand. Our English speaking guide hardly said anything anyway. The guides have deals with shops to take you there so you will buy things, like the "Pearl Factory" they said we needed a ticket to get into. It was a jewelry store! Nothing more, and it is free to go in. They wasted my time with this stuff. I felt very ripped off over the excursions. The internet was poor, and we had a router right outside our room. The zip-line cost $12 a person and is boring. It should be free! The constant up-selling is just a nightmare. We have decided not to go on MSC again because of these issues. Read Less
Sail Date: May 2019
We have been loyal NCL cruisers for years and decided to try MSC for a 20th anniversary cruise. We had never been in the Med, and booked a Yacht Club balcony cabin. The ship was BEAUTIFUL, the service was excellent. I loved that you ... Read More
We have been loyal NCL cruisers for years and decided to try MSC for a 20th anniversary cruise. We had never been in the Med, and booked a Yacht Club balcony cabin. The ship was BEAUTIFUL, the service was excellent. I loved that you were never presented with a bill or a receipt to sign for drinks etc when we were in the Yacht Club. All of the staff really seemed to go out of their way to make sure we had an amazing experience. Although I wanted to try the main dining rooms, I couldn't break away from the Yacht club and having all the staff know who we were. We ate breakfast a few times in the Yacht Club dining room, but we mostly had continental breakfast in the lounge; the daily snacks there were delightful. I also loved the tranquility of the lounge and pool area. We ate lunch twice at the pool size buffett and the Yacht Club manager--Alex (i.e. like the Hotel Manager but for the Yacht Club) was there and practically waited on us. He was like a dear friend acting as a host! The food on the ship has a heavy European / Continental influence and we are Americans. This was not an issue for us--there was always something we liked--but that may be an issue with some travelers. As an oenophile, the wines by the glass were a bit limited--especially if you prefer California wines, but all the liquor was top shelf, and I enjoyed trying a few new European beers. Honestly, I really liked the vibe of the ship and the travelers we met on board. We booked a Caribbean cruise for the fall of 2020 and will take our kids next time--the family pool, kids club, and zip lining looked awesome!! See you soon, MSC!!! Read Less
12 Helpful Votes
Sail Date: May 2019
Background: I’m in my 50s. I live in California and work for a major Wall Street firm. I’ve been cruising for roughly 25 years and have previously cruised MSC, Carnival, Celebrity, Croisieres de France/Pullmantur, Royal Caribbean, ... Read More
Background: I’m in my 50s. I live in California and work for a major Wall Street firm. I’ve been cruising for roughly 25 years and have previously cruised MSC, Carnival, Celebrity, Croisieres de France/Pullmantur, Royal Caribbean, Princess, and Norwegian. Prior MSC Experience: We did an 11 night on Divina in late 2015 and loved it. I then booked a 4 night out of Barcelona, but MSC changed it to a 20 day out of Brazil. No phone call from MSC, no e-mail, no letter, no notification in any way. They even changed the date of the sailing. Then, they took away my Voyagers Club points because I hadn’t sailed in 3 years, after promising they wouldn’t and even though the reason for this was their fault. I’ve written a post detailing some of my frustrations that can be found by Googling MSC Comedy of Errors. There are things to like a lot about MSC, but some service-related problems that should be improved upon. Pre-Cruise: We embarked out of Barcelona. We booked a lovely and centrally located apartment near Passeig de Gracia which worked out perfectly. Barcelona is a great city, so don’t miss out on spending some time there. It’s now the 3rd most visited city in Europe, after Paris and Rome. We were surprised that MSC did not offer tours in Barcelona, so we booked 2 privately. I think they may have missed some opportunity there. Savvy Tip: If you stay in Barcelona, use taxis rather than the Metro (subway) to get around. We had dinner with a group of 11 and 2 of them were pickpocketed on the Metro. Cabs are cheap, usually quick, and less confusing. Embarkation: In Rome, our prior Embarkation on Divina was so fast and smooth. So we wondered if the experience would be the same on Bellissima out of Barcelona. And it was extremely fast and well-organized. This is an area where MSC seems to excel. The Ship: Beautiful! Obviously, it’s almost new, but there is lot of thought and technology put into this ship. The ultra-high definition screen over the promenade is stunning and MSC integrates it well into their entertainment. We did much prefer the Grand Atrium layout of Divina, however. Divina’s atrium features soaring elevators that gracefully glide up and down and a much more open and dramatic feel to that area. Bellissima has mirrored ceilings to create the illusion of height, but is not as dramatic or engaging. I’d recommend that MSC go back to more of a soaring, dramatic atrium, like Divina. But otherwise, certainly it was nice. Tip: There is a somewhat hidden glass elevator which some might not be aware of. You can access it from the port (left) side of customer service. It rides on the outside of the ship and features nice views during the day. Our Room: We stayed in balcony cabin 13021, which is technically Aurea class. But we didn’t get the extras since we only purchased the Fantastica experience. The room was an upgrade due to a technical problem on their website, which was nice. The room was on the small side, but was always very clean. The bedding, a partnership between MSC and Dorelan, was super comfortable. Our stateroom attendant was extremely friendly, introduced himself and called my girlfriend and me by name during the cruise. He commented that we were always smiling and friendly and never complained when others were grouchy and did little but complain. Well, he didn’t hear me gripe pre-cruise to MSC Customer Service, but it is a good reminder that a smile and a kind word can go a long ways. These folks work hard for little money by our standards. Always do your best to treat them with kindness and respect. We did experience a partial electrical failure that took out our TV, Zoe, some lighting, and the electrical outlets. Maintenance could not repair the issue that day, but they did fix it the following day while we were off the ship. Another Tip: If you press the Do Not Disturb button, the cabin steward’s key will be inactive. So if you forget to turn it off, he/she won’t be able to make up your room. Zoe: Unfortunately, Zoe was nearly useless. I did a YouTube video on this, but I’d say she didn’t understand the request 75%-80% of the time. Nice concept, but needs a lot of work. Food: Generally average to very good. Never great or bad. The food in the buffet during breakfast/lunch/dinner was better than expected, especially after reading some really bad reviews. Everything was very fresh, so our experience was certainly different than others. In the main dining room, meals were acceptable to very good. The best food was on the 2 Gala Nights. One Gala Night was on the last night before disembarkation, which I thought was odd, as most were packing up their clothing. Yes, I know not everyone embarks or disembarks at the same ports, but most seemed to get on and off at Barcelona. Drink Package: We purchased the now discontinued "431" drink package, which covers “house wine” (2 reds, 2 whites, a blush, prosecco dry and prosecco sweet), as well as most “non-premium” specialty drinks. The house wines were mediocre except for the proseccos, which were both pretty good. Their bartenders are uniformly lousy and don’t know how to make a drink. The quality and even character and taste of drinks would vary wildly from one bartender to another. One time, a drink would be terribly sweet, the next time not, but taste like something totally different. They really need to train their bartenders better. We left a number of drinks on the table almost untouched because they were so bad. Entertainment/Animation Crew: Fantastic! Some have complained about the entertainment, but we both thought it was the best we’ve seen on any ship. The entertainers were really good and the crew really got the audience engaged. These folks worked really hard, and it paid off. The lighting and sound system on Bellissima is excellent with one exception. For some reason, the sound system in the Bellissima Bar and Lounge sounded muted and flat. Cirque at Sea: Enjoyable and generally worth the price. However, there was a bit of false advertising involved. The show included a cocktail and the description read, “Choose from our selection of creative cocktails made with or without alcohol to your liking and enjoy it’s surprising freshness…”. However, they had only pre-made and presumably watered down (from melting ice) Gimlets. I told them that I was a type 2 diabetic and that drinking such a sugary drink was not the best option for me. I asked if they could make me something else and was told “no”. The only other option was fruit juice, which is also too sugary for me. Cirque Tip: Reserve the shows online before you board. They were all sold out and if you wait, you might not get to see a Cirque at Sea show. I do feel that they were worthwhile, although not thrilled about the aforementioned drink issue. Tours: We booked 3 MSC tours. We loved the Amfali Coast tour out of Naples and felt it was a good value. It seemed to sell out and disappeared from the onboard list of offerings, so probably a good idea to book online in advance like we did. We also enjoyed the Aix en Provence and Marseille 2 Cities tour. Well worth the money. The Portofino tour was really disappointing. It’s not that Portofino isn’t pretty, quaint and worth visiting. It’s just that you’re only there for roughly 1 hour. And the tour could easily stay there another 2 hours, so I have no idea why they rush you out so quickly. And further, you have to get on the boat to leave Portofino at noon, for no obvious reason. Guess when most restaurants and business in Portofino open? Yes, at noon. It was perplexing and this needs to be improved upon. Give the guests 3 hours in Portofino instead of 1 hour. They’ll easily make it back to the ship well before it departs. The Crew: Room for improvement, but mostly pretty good. Not as friendly as on some cruise lines, but not as grouchy as the funky Eastern European crew that we had on Divina who seemed to hate their jobs and the passengers. Most were very helpful. Not everyone spoke great English, but usually communication was not a major issue. Let me single out one man who had an attitude that I did not enjoy, and that is the restaurant manager. In short, I had booked the later dinner, but our booking got fouled up in several ways. They never did correct my prior efforts to fix my late seating request, so I figured I’d straighten it out onboard. They sent me to the restaurant manager, who looked very, very irritated. And in an irritated voice, he said, “Do you have any idea how many passengers I have to accommodate? 5,600! And you want your seating changed, right?”. I thought he was pretty uncool and unfriendly, but I just bit my tongue and thanked him for his efforts. Shops: Not bad, but can use improvement. Divina had a more interesting and eclectic selection of items that I was actually interested in. The Passengers: Mostly European. Maybe 10% American like me. Nice people. Not as fat as most Americans. Sorry if that’s crass, but it’s true. They seem to stay out late and be kind of fun, party people most of the time. I did not witness any bad behavior during our cruise. Smoking was not an issue either, which was a good thing. Medical Emergency: On the final full day, we had a medical emergency, which required that the Italian Military airlift by helicopter a 55-year old American woman. The airlift was carried out swiftly and with precision. The captain explained very clearly what was occurring and told us that there would be no delay due to this onboard emergency. It was well-executed and communications about the incident was very good. Disembarkation: NO LINE WHATSOEVER! Can you imagine? Not a whiff of a line getting off the ship. I had an early flight and customer service was very accommodating and changed my time to an earlier departure. Again, this seems to be a strong area for MSC. Final Thoughts: While things are never perfect, I think MSC gets a bad rap, often unfairly. They do need to improve their customer service, but I believe that some issues are overblown and overstated. Their new ships are beautiful and can represent a very good value. MSC just needs some tweaks to really step up their game. We have enjoyed our cruises on MSC and we have 2 more booked. If you are patient and focus on the positives and not every little nitpicking thing, I believe you will enjoy cruising on MSC in general and the beautiful new Bellissima in particular. Read Less
1 Helpful Vote
Sail Date: May 2019
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love ... Read More
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love travel, love cruising. Enjoy good food and have good amount of experience with other cruise lines. There are many reasons we do not like this cruise line (see below). We bought the 'Fantastica experience' because the luxury 'yacht club' cabins were sold out. There are so many levels of 'experience'. We choose the middle one. That became the major reason we will not choose this cruise line again: Detail: One of the cabin ran out of facial tissue. Asked the steward and he said only one box of facial tissue was allowed for the whole 7 days trip. There was no wash cloth provided neither. How can we clean and dry our face? Toilet paper? Asked customer service, who asked us back: 'Are you in yacht club cabin?' 'No.' 'Then for environmental reason, we only offer one box of facial tissue for your cabin.' WHAT???? That means the yacht club (people who paid more) did not have to care about the environment and can have more than one box of facial tissue? Is it hypocrite or discrimination? Or both? The rest of the bad experience were: - Pre-trip, we tried to buy restaurant package online, which offered to choose the date and time of dining. We did, but the system gave us different date and time after check out. We wanted to eat together. Called but no help because we bought the cruise via third party. We cancel the purchase and bought again, and again, and again. No luck. Never gave us the date and time we wanted. No help even after many calls. Different agents gave us different answers. Some even lied. At the end we had to rush to check in early onto the ship in order to rush to the restaurants to make sure we got the same date and time. So much anxiety! Really unhappy even before the cruise. - bought premium drink package. Did not worth it. Individual drinks (both alcohol and non alcohol) were reasonable price onboard anyway. If you will be out everyday day for excursion like us, you would not drink that much. Besides, you have to buy the same package for all people in the same cabin even only one person drink. We lost big money out of this policy. - Quality of drink (even the same drink) were different from bar to bar. Some were really awful. Coffee was all bad. Premium coffee even worse. - bought 4 restaurants package. The package menu choices in all 4 restaurants were very limited. (You would not know it until you sit down at the restaurants.) All the really good food were not in the package menu in all 4 restaurants. So we choose to pay more on top of the (already paid) package each time. Still very disappointed with the quality and taste of food. We rated them from B- to C. So disappointed! - The virtual reality race car was terribly designed. You must be physically fit to get in and out of the car. The experience was not 'real' at all anyway. Waste of money. (The rest of the games at the game room are good though, if you are willing to pay the US $12 to US$18 per game plus 15% service charge.) - The free rope walking activity (the one that surround the water park) was fun for some people but not enough warning: there was no 'going back', nor option to come down if you feel incapable after entering. Some of us did that. Some had fun, some was horrified. But it did not looked scary until you got up, when there was no coming down. You had to finish the whole course once you were up. This activity was poorly designed. - Dining room designed was the worst we ever seen, in compare with other cruise line. No grand decoration, no character. Unpleasant. - Cabin theme color was dark and depressing. Color of carpet was horrible and cheap, did not match anything in the room. And makes the small cabin look even smaller. The only good thing about the cabin was the smart utilize of tiny space. - No game room, which was our usual gathering and social place at all our many previous cruising. No. Not in MSC. - Zoe was useless, as noted by many travelers. - Many billing mistakes. Meaning many trips to customer service. Well, we had time to spare, not much to do on the ship anyway. We advice you to watch your bill closely by using the MSC app. The good: - Crews overall were polite and helpful. Some stewards even noted our needs (Jars of hot water, wash cloth etc.) And had them ready in the cabin everyday. - Beautiful LCD dome. - Chocolate shop sold good quality chocolate. (not include in cruise package) - Shows every night were good quality (except the magic show.) We can use the MSC apps to reserve, which was great. They were not Broadway shows but very well done. - Food at complimentary buffet and dining room are overall B+ to A. Hit and miss, which is common in many mid-price cruise. We regret we bought the 4 restaurants package. We should have op to go to dining room and buffet instead. - Check in and check out were smooth, despite the rain. - Live music all day. Like them all. It made the run to customer service a little more bearable. Neutral: - The two Cirque de Soleil shows were $18 each with drink. Yes we watched both. (There was not much to do since we did not dance nor sing) Short and sweet. The same company at Macau and Las Vegas use real water (characters jump in and out of water) and in much larger scale. For people who have already watch them in Macau and Las Vegas, disappointed. But for people who never have the experience, it is good chance to get a taste of it, and with a very good price. Just one thing: there was a night that they only served grapefruit juice as non-alcoholic drink. Big risk. Grapefruit interact with many medications which double or triple the medication effectiveness. In short it causes overdose. Please serve other juice instead. - gym is smaller than average. OK for short cruise. At the end, MSC lost 13 customers by refusing to offer one more box of facial tissue. Read Less
3 Helpful Votes
Sail Date: May 2019
We had not sailed with MSC before but 14 cruises with other company’s Excellent service and we had a coeliac in our group could not of been more helpful even packing lunch bag for shore lunch The shows were exceptional with great ... Read More
We had not sailed with MSC before but 14 cruises with other company’s Excellent service and we had a coeliac in our group could not of been more helpful even packing lunch bag for shore lunch The shows were exceptional with great variety and talented entertainers We could not of asked for more from this cruise very enjoyable ports The spa bath often had young children in them This I wonder if hygienic Loved deck 18 adults only bar Overlooking the pool area great spot for a quite moment The internet package was quite expensive didn’t purchase for this reason The ship never felt crowded only place I noticed noisy was the buffet are quite busy after shore excersion because the dining room shut at 1.30 they could possibly extend this until 2 pm to take the pressure if the buffet Over all the cruise was value for money with excellent food and entertainment we will return to MSC cruises again Thankyou Read Less
1 Helpful Vote
Sail Date: May 2019
This was our first cruise with MSC and we have previously sailed on over 20 cruises with various cruise lines (Princess, Carnival, NCL, Celebrity, Royal Caribbean, Holland America and Oceania). We booked 2 Yacht Club deluxe cabins as my ... Read More
This was our first cruise with MSC and we have previously sailed on over 20 cruises with various cruise lines (Princess, Carnival, NCL, Celebrity, Royal Caribbean, Holland America and Oceania). We booked 2 Yacht Club deluxe cabins as my husband and I travelled with his son and daughter (ages 30 and 34). We chose Yacht Club because we wanted to have the privacy and personalized experience of a small ship but still have access to all of the amenities and activities of a larger ship. Pros: Embarkation in Barcelona was smooth. We were escorted by our butler to the Yacht Club lounge. The registration process was very fast and we were escorted to our cabins within 30 minutes. Luggage was delivered immediately. The cabin was beautiful, immaculate, spacious and had plenty of storage. Balcony was large as was the bathroom. Service was very good and staff was friendly but it was not better than what we received on other lines. Yacht Club lounge and dining room are bright with fantastic views as it is located at the front of the ship. The food was average to good but not excellent. I will not compare it to Oceania because they excel in their cuisine however, it was on par with MDR of other lines. If you enjoy fish and seafood, there are plenty of options on the menu daily. We did not try the Yacht Club buffet on deck due to the weather. It was either too cold, windy or raining. The upper deck doesn’t have an enclosed area. We tried the buffets on decks 8 and 16 for a couple of lunches but the food was average to below average in quality. Pizzas are very good. Unfortunately, some passengers aren’t hygienic and were grabbing food with their hands. This is where Holland America and Oceania excel because staff serve the food to passengers at their buffet restaurants to avoid this situation. Entertainment was excellent. We attended all shows and they were of professional quality as well as the entertainers in various lounges. Cons: We purchased 2 shore excursions with MSC in Cinque Terre and in Rome. This is where things didn’t go well. Cinque Terre: We were 45 minutes delayed in leaving for reasons unknown. First stop was a 45 minute stop in Portovenere which was beautiful and then we boarded a ferry to the Cinque Terre. The tour only included a stop in Monterosso however, the ferry service was not direct and therefore, we only had 1 hour to see the town . This was very disappointing because after spending most of the day travelling to get there, we had little time to visit. Rome: The ship was delayed by 2 hours docking in Rome which meant that this impacted the tour. The description of the Grand Tour of Rome is deceptive. Our son and daughter said that they only spent 30 minutes at the Colleseum and didn’t have free time to see St. Peter’s Basilica. They were rushed through most points of interest and were asked to sign a waiver as the tour didn’t have time to go to the Trevi Fountain. Basically, they should have purchased tickets for the hop on hop off bus for a cheaper cost and they may have seen more on their own. The ship stayed in port longer to make up for the delayed arrival therefore, we couldn’t understand why this tour was so rushed. We raised our concerns about both tours with the Yacht Club Concierge and it appeared that they were understanding and stated they would raise the matter with the shore excursions desk. We had asked for a partial credit. The concierge suggested we speak with the shore excursions manager as they were unable to resolve the matter. This is where things declined for us. The assistant manager with shore excursions was very rude and argumentative with us. This resulted in us losing our temper as we were unable to resolve the issue in a calm and respectful manner. In all of our years of cruising, we have never had an employee speak to us in such a rude manner. We walked away and when we walked passed the concierge staff in Yacht Club, everyone avoided eye contact with us. This remained the situation until the last day of our cruise. Bottom Line: in our opinion Yacht Club wasn’t worth the extra cost we paid in comparison to a mid luxury line such as Oceania and we had better food and service on Holland America last year on the Nieuw Amsterdam at an average cost. Read Less
10 Helpful Votes
Sail Date: May 2019
I have never been on MSC but thought we would try the newest ship MSC Bellissima, what a big mistake, money wasted, thrown into the deep sea. I will NEVER EVER CRUISE with MSC again in my life. The staff does not know how to treat the ... Read More
I have never been on MSC but thought we would try the newest ship MSC Bellissima, what a big mistake, money wasted, thrown into the deep sea. I will NEVER EVER CRUISE with MSC again in my life. The staff does not know how to treat the guests, secondly most of them could not understand English (thought it is an International cruise ship but obviously not!) VERY OFTEN there was no sanitizer in the containers at the entrances of the restaurants which is not acceptable. The entertainment is poor except the Cirque du Soleil. We used our swimming towels the 2nd day and it was never replaced. We did not stop in Marseille because of bad weather they say, but did dock to pick passengers up and was not refunded in ANY WAY because of this. I bought an excursion before the cruise and when I went to the Reception desk to ask what refund I will be getting because they did not let us go off the ship in Marseille, they told me in their broken English that it is not possible as I did not book it through MSC. We met up with a young couple that was on their honeymoon, which also had the same feeling as us because he got food poisoning, ended up in the first aid centre and also said NEVER EVER WILL THEY CRUISE ON ANY MSC ship. MSC is not GUEST ORIENTATED BUT MONEY ORIENTATED. You must even buy water if you want water with your evening dinner if it is not in the Market Place. VERY VERY EXPENSIVE SHIP. Oh yes and then please check your cutlery and cups when using it, we had to take a few sets of cutlery to see which are the cleanest. We actually gave one spoon to the "Manager" that was walking around in the MARKET PLACE BUFFET AREA and told him he must take some dessert to the captain and insist he eat it with that dirty spoon. It is ridiculous what you pay and what you get. No Jean Phillipe chocolate fountain! My bed was some nights not even opened. The glass I have used in the cabin was never ever replaced or cleaned in the 7 days we were on that ship. It is disgusting!!!!!!! MSC you have not impressed me and have failed miserably. Get your act together!!!!!!!!!!!!!!! The normal shows in the LONDON THEATRE must be booked otherwise you are not allowed in, it's a joke!! Read Less
3 Helpful Votes
Sail Date: May 2019
This is the first time my husband and I cruised.so we have little to compare with but these are our thoughts.+embarking and disembraking was easy and smooth.Trips off the boat were ok.we cruised the med but in fairness when you see one ... Read More
This is the first time my husband and I cruised.so we have little to compare with but these are our thoughts.+embarking and disembraking was easy and smooth.Trips off the boat were ok.we cruised the med but in fairness when you see one place you seen them all,none were out of the ordinary and we got off at all ports (except Malta which looked gorg but hubby had vomiting and diahorrea which I took two days later and every other person we spoke to had as well !!! This just confirmed for me that people always get sick on cruise ships).anyway ,the boat itself is huge but full of accommodation and little else.restaurants with special dinning packages that if you already paid for food in the restaurant why would you pay for again! There were few people in them ,I think of you were lucky about 6 at anyone time and they constantly keep pushing the sale of them.well I think if I wanted them you would have booked them before you left.if not then you should feel free to try without pressure.But in all honesty we had the restaurant each evening and the food it it was wonderful.The entertainment was good,and shows excellent.shops if you had plenty of money to spend as they were all designer .plenty of entertainment for kids but at a cost.Everything was extra ,the aquapark,the ropes the amusement arcade and it wasn't cheap,so parents bring plenty of money with you.The buffet always busy ,breakfast choice good.went once when hubby ill for dinner ,not up to much then!a lot of wasted space with unnecessary things ,more seating would have be more appropriate.When you didn't get get off the ship at port ,everything was closed til 6pm when everyone was back on board.slightly boring!! Especially when weather poor.all in all cruising is not for us too regimented. Read Less
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