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1 Helpful Vote
Sail Date: September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
7 Helpful Votes
Sail Date: April 2019
-For my parents´ wedding anniversary we decided to sail on the Bellisima. After a night spent in Barcelona, visiting the Sagrada Familia, we took a taxi to the cruise terminal, which was quite far away from the city center (and the Sants ... Read More
-For my parents´ wedding anniversary we decided to sail on the Bellisima. After a night spent in Barcelona, visiting the Sagrada Familia, we took a taxi to the cruise terminal, which was quite far away from the city center (and the Sants Train Station). Embarkation was quite smooth and easy. Check-in was really fast, and doing it in the phone App is not really necessary. After 10 minutes of waiting, we could enter our cabin, guided by one of the butlers. -The ship itself is stunning. The Bellisima Promenade is absolutley fantastic. The stores are quite expensive, but worth looking at them, especially the Chocolaterie, with stunning chocolate sulpture. Eventhough a couple of days are needed to adapt yourself to your new home, the MSC for me App and the many screens displayed throughout the ship help a lot. -The Marketplace buffet was quite good. For breakfast there is a huge variety of Continental, English, Mediterranean, or even Oriental breakfast. There is free coffee, infusions and water at all times and free juice at breakfast. Our courtesy restaurant was Posidonia. The waiter was quite slow, and most days we took from 19:45 to 21:30, and we could not go to the 21:15 show. On one hand, the entries and main courses were Ok, not very tasty in most cases. But on the other hand, the desserts were extremely tasty and well made. -The animation crew, especially Borja Vila and Sebastiano Avola, did a fantastic job to organise the thematic parties every night and the rest of activities onboard. Everything was very well organised you could definitly feel a special ambient thanks to them. Live music was excellent too, not just for dancing but to listen to while looking at other things. The band `` Nearly a Band ´´, who plays every night before and after the thematic party, had two singers worth listening to. -The shows were the most special part of the cruise. Everyday, a diferent show performed for three times. All of the singers were spectacualr, especially Lindiwe Bugane, who had an amazing voice, pretty much like Jeniffer Hudson. The generes of the spectacles were very variated, anywhere from Opera, or Rock, to Shadow Puppets. -The WiFi service was quite expensive, so I took it as a chance to disconnect. Be sure to put your phone on airplane mode unless you want exra fees charged from your mobile company. The SPA and Massage services were also very expensive and not worth it. Room service was quite efficient and useful. Cirque de Soleil was totalyy worth the price and It´s a must for those who want to experience such a priviledged way of art. The pools and jacuzzis were climatised and confortable, but a bit overcrowded. Dance classes were very easy and the dance teachers were very nice. Gym was free, very good and equiped, and not very crowded. -The shuttle buses are very expensive, and you can get a shuttle bus and a tour for the same price, if booked with another company. Same with excursions. - Our children made friends in the Teen Club. Attention for them is provided throughout the day; but I must say they charge for many things such as the F1 simulator or the arcade. They also had a Kids menu in the Courtesy Restaurant which was quite an advantage for ``difficult´´ kids when it comes to eating. -I would go again and again. Everything was really special. When put together, everything made a truly unique experience, and I have no doubt that this has been one of the best experiences in my life. Thanks to all the crew for making it so special. MSC stands for its name and without doubt I can affirm that after sailing in the Bellisima. Read Less
5 Helpful Votes
Sail Date: April 2019
Cruise critic, notes from the brand new MSC Bellisima... The newest of the MSC fleet, Bellisima is massive, wide, and very, very crowded. Ship. There are advantages to its size, but many disadvantages too! The price for its size, ... Read More
Cruise critic, notes from the brand new MSC Bellisima... The newest of the MSC fleet, Bellisima is massive, wide, and very, very crowded. Ship. There are advantages to its size, but many disadvantages too! The price for its size, comes as opposite to your logic, the balcony suites!! Shoe boxes, (better) have been reduced in width to accommodate more rooms (boxes)! The design has changed the interior to putting the bed near to the window and the sofa next to the heads. On that front, there has been no shortage of hot water, at night the sound of those rooms above, having a shower or running water, can be loud. Everything is bright and new, yet only weeks old, signs of blistering rust, fester in awkward places. The crew as always, are Great! really helpful and accommodating. Some we have known from previous MSC cruises, don’t like the larger ship. It has lost its personality. For the the girls, women and wives, there are plenty of shops! If your in the market for watches, some extremely expensive(€53k)!! Down to tacky 2x €40! This ship was designed specifically for the Med. and less dangerous seas, not for open seas, ask those who travelled out from Southampton! Not good. The shopping plaza will blow your mind! It’s roof is an LED, picture scope, changing scene every few minutes, similar to that seen on the Dancing on Ice back drops. A wonderfull sight to see! Truly beautiful. From previous cruises, the traditional leaving port to Andrea Botchelli and Sarah Brightman singing ‘time to say goodbye’ has been deleted, no longer to thrill the passengers as this Cruise Director ( probably the worst we have ever witnessed), refused to play it!? Andrew Botchelli was in Southampton for the christening ceremony with Sophia Loren, he will be less than enamerored, when he finds out! He was so pleased to learn of the accolade. Shame really, out loud on the tannoy, it fits well with the MSC image, as the ship leaves the port, the recording blasting away! Other cruise lines now do the same, but MSC was first! The food is Good, really good for bulk cooking. The most picky eater would not go hungry. I have no intention of being rude, but how some of the foreigners stack up their plates,only to ditch it 10 mins later. With such a very large passenger number, queueing for food is a nightmare. This very much is the same for getting on and off the ship! Long waits! Double the passengers, but not the staff or exits and it’s a disaster waiting to happen! As above, there are quite a few other matters that can apply too! The theatre, emergency practice, let alone forbid it should ever happen for real! Hey? Perhaps the captain will get off first! Costa on the rocks sir? With ice? One of the other nigly small items is the changing of the drinks packages. One thing other lines should have followed(Cunard)! Obviously MSC found they could screw you out of more money this new way! and the new fantastica package goes far less further than it did! The once formal evening has gone. Not one evening suit to be seen. Shame! Yes shame, we forget the ladies love to dress up! On the Gala night, shorts and tee shirts were seen on many! Bad news is, the staff did little or nothing to stop it. The ship! Yes too big! Too crowded, too many queues, oh yes! There was enough deck chairs, but no staff to organise how far they could go! Main areas were jammed in 2 cases. The ship? An absolute joy to sail in. Even the most sea sick person could manage! Very little roll or pitch! Well done the designer or ship architect. NOW YOU CAN TAKE YOUR MOTHER! There is some good entertainment on board. The nightly shows are well put together as are specialty shows like ‘Circ Du Soliel’, but the ad says, specify! Gourmet food. It is not! Wet, over cooked veg, hard over-baked specialty Potatoes are part of this act! Now in the bin. I did have cause to complain that one time, as my plate went back with no other replacement in sight. But those artists Read Less
4 Helpful Votes
Sail Date: April 2019
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a ... Read More
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a balcony, reasonable space and being a new ship did not show any signs of wear and tear. Our cabin steward Genesis was attentive, friendly and always happy to see us. He maintained our cabin beautifully and recognised a particularly special date that we celebrated whilst on board ship. At this location on the ship it was difficult to know whether the ship was moving it was so quiet with no noise from adjoining cabins or fromthe engines. Our allocated restaurant was The Lighthouse on deck 6 excellent choice for us as we had a table for 2. The menu was varied and offered something different every day to suit most requirements. Meals were well presented and of good quality. Service was excellent and the staff who served us each day at table 479 were Carissa and Abdul and are worth a special mention for their professionalism and attention nothing was too much trouble and again went out of their way to celebrate our Ruby Wedding Anniversary. Breakfast and lunch served in the Marketplace was a challenge. There was plenty of choice and something for everyone but the shear numbers of diners at any one time made the experience quite stressful. The staff were as efficient and patient as they could be given the logistics of numbers and seats available at any one time. There were good shows on board and plenty of entertainment for all ages. The musicians who played in all of the areas were first class with music choices to suit all tastes we particularly liked the Jazz trio who played each evening on Deck 16. We purchased the Cirque Soleil show and dinner at 40 euros each which was very good value for money . The show was excellent, food very good and Alwyn and his team served everything beautifully so that dinner was served before the show commenced. We have scored food at 3 because of the breakfast and lunch experience. Weather whilst on board ship was not particularly good so consequently much of the outdoors facilities were not in use. They were however very clean and well presented with water facilities to suit all tastes the water park on deck 18 would be great fun for families. We enjoyed our holiday we would cruise again but not for cruising sake but to see particular places that are included in the itinerary. We did not book MSC excursions but instead booked with local providers in Naples we did a tour if Naples and went to Pompei in a small group of 6 with a very knowledgeable guide. In Messina we did the same and rode the cable car to the top of Etna and visited Tourmina. Again an excellent excursion with small numbers and a local guide. Every other port we did our own thing and really enjoyed. This cruise met our expectations and we would consider MSC in the future provided the itinerary met our requirements. Read Less
8 Helpful Votes
Sail Date: March 2019
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package ... Read More
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package which we had already sorted pre arrival. This also didn’t stop for a couple of days. ( by all means assist customers but make staff be seen but have customers approach staff ) We also were constantly bugged by the staff photographers constantly asking if we wanted our picture taken and even after a polite no they then pleaded ‘it will only take a few minutes ‘ whilst following us. My polite no’s were beginning to wear very thin towards the end. To add insult to injury the one time we gave in, we were then automatically charged £34.99 to our card before even seeing them. From the reception they told me it was down to me to say I didn’t want them to have the charge removed. So I was glad to keep an eye on my account on my tv in my cabin. Otherwise it would have been a shock on leaving. ( may be better for customers to say yes before charging). Each place we docked at we were badgered if we wanted taxi or sight seeing bus. All were stupid prices and you can do so much better sourcing your own public transport at great prices.... it got tiresome as they wouldn’t take no as an answer. I feel msc security/ dock security should monitor this and actively reduce this annoyance. Now the ship is an absolute beautiful design. Really took our breath away. The mid ship sky screen shows and displays were very good. The shows onboard were very very good and thoughly entertaining. And at 30 mins I feel it was too short but understand with time restrictions for the program it has to be that way. I had no issues with my premium drinks package and recommend this is purchased. The staff were all very friendly and pleasant and had no bad experiences in the dining room with food or waiting staff. The cabin ( we had a balcony) was a nice size and I would say it was a slightly smaller than the average Travelodge room but pretty much the same layout. Tv channels were slightly limited ( but who comes on holiday to watch tv ). The safe is quite tiny and we couldn’t put our iPads in it. But it was simple to use. The Bed was very comfortable with two pillows. Balcony size ok. Mini bar idea not so good. .... it is not covered on the drinks package. I think to enjoy the balcony it would be good to use from mini bar to save having to go to the bar for purchasing drinks to carry back. Most drinks in there can be from the bar anyway. ( just saves borrowing and restocking ourselves the next day early). The spa is amazing and well worth the visit. Spent most days in there for a couple of hours recovering from our days walking. However on the sea day it got very busy. Maybe it would be good if msc only allowed the package deal only people to access on sea days and offer no day pass. ( could earn more money for them and balance the numbers out for spa visitors). With the numerous relaxation areas jacuzzis and steam/ sauna rooms and ice room. Not forgetting the emotional showers there are plenty of places to relax and rest. Never gambled before and the casino was an awesome experience. Staff very friendly and when it was quiet we asked how to use tables and all was explained very well. There are serious gamblers there, and people like us who had fun with between 10-30 Euros per visit. We actually visited most nights and actually walked away with more Euro’s than we started with. The water slides were fun to use, and the pools were relaxing. And the external hot tubs on the deck were very nice also. Anyone in two minds about first time cruising, I think the ship will give you the experience that will help decide if it’s for you. And as for us......... we will stick with msc and look out for more locations this ship will visit and try out the other ships in the fleet. We have been converted to a life of cruising for sure. Read Less
10 Helpful Votes
Sail Date: March 2019
The ship and room overall are very nice but the interactive computer Zoe was a complete joke and never gave info. Let's start with the staff everyone we met was nice but that is expected the problem was not one person was exceptional ... Read More
The ship and room overall are very nice but the interactive computer Zoe was a complete joke and never gave info. Let's start with the staff everyone we met was nice but that is expected the problem was not one person was exceptional or memorable they were all marginal at best with their service skills. The food and menus were also marginal with a very limited menu in the main dining room it seemed like they were trying to drive you into their pay restaurants it was very disappointing. The best food of the ship was probably breakfast and that was decent as for lunch we passed because besides the pizza which was good there was nothing worth going for and what they consider a salad bar is a complete disgrace and good luck finding salad dressing. I will give them props for the pizza, mozzarella and some breads other than that eat off the boat for lunch. The entertainment was strange with the exception of the Rock n roll show which was very good other than that we walked out on everything. They had a 70s show in the promenade the first night and had entertainers dressed like the Village people, while playing YMCA the guys were simulating sexual moves with other men with families around so we left. The destinations were all good except Merseille which is and odd choice given all the great places in southern France. We had two tours through the ship which were very nice Pompii and Mount Etna/Taormina which I recommend. The Front desk and Photography staffs are not well informed so plan on extra time dealing with these people. Our room was very nice but we were not aware that our Balcony room had a partially obstructed view till we boarded which did not make us happy but the size of our deck was twice that of everyone else's so we dealt with it. Also be advised that MSC charges for everything onboard, what you take for granted on other cruise ship is charged for on MSC whcih my daughter says stands for Mucho service charges. We still had a good time on the cruise but be advised this is not RCCl which is our favorite. Read Less
5 Helpful Votes
Sail Date: March 2019
We where so excited to join this ship with it being advertised as beauty at sea, looking at it certainly was !! The interiors where so beautiful, but our cruise was let down so much by the quality of the food, the buffet food was always ... Read More
We where so excited to join this ship with it being advertised as beauty at sea, looking at it certainly was !! The interiors where so beautiful, but our cruise was let down so much by the quality of the food, the buffet food was always warm and the meats where always full of fat, we complained a few times about this but nothing was ever done , I even spoke to the head Chef and asked for a food temperature prod to test the food , this was declined. MSC is like a hop on hop off taxi service so people are getting on and off at every port, with this happening the speakers are going off all the time welcoming new guests so if you ever want a afternoon / early evening rest / nap forget it. MSC have a Alexa type system In the rooms and it didn’t understand anything we asked it just telling is to ask a member of the crew, this was a big fail. MSC ME app for the phone is great it allows you to book and cancel things live from your phone. Read Less
4 Helpful Votes
Sail Date: March 2019
We looked forward to the much hyped inaugural cruise on Bellisima. MSC are not that well known here in UK, and it was a great surprise that Southampton was chosen for the christening and inaugural cruise of this enormous ship, capable of ... Read More
We looked forward to the much hyped inaugural cruise on Bellisima. MSC are not that well known here in UK, and it was a great surprise that Southampton was chosen for the christening and inaugural cruise of this enormous ship, capable of carrying well over 4000 passengers. As we approached the harbour we we were astounded at the sheer size of the ship, but were delighted by how speedily we boarded. There were no words of welcome or proffered welcome drink, and guests milled about wondering which direction to take. Armed with a ship plan, we worked out the location of our deck 12 cabin, and after a few wrong turns we arrived. Our cabin was pleasant but rather dull, with dark furnishings, grey ceiling and mustard soft furnishings. The bed proved to be comfortable, the wardrobe adequate for a shorter cruise, but the cabin was dominated by a huge convertible sofa. The bathroom was a masterpiece of compact planning, with glass shower enclosure, wedge shaped sink and narrow counter. We’d luckily packed toiletries as those provided were generic MSC dispensers. The narrow balcony had 2 mesh chairs and small table to enjoy on sunny days. We tried out the innovative Zoe interactive system but found it confusing and irritating. After a 3 hour train journey, we decided that we’d find the buffet, a well laid out, but crowded , deck 15 area, with plenty of tables and a wide selection of dishes. Busy waiters rushed to serve drinks, and guests settled to enjoy all that the ship had to offer. After lunch, like everyone else, we explored this vast ship, with its long central domed LED displays above a range of shops, cafes and bars. It was a truly amazing spectacle to have this moving image display as one strolled the area. The central atrium is a delight, furnished in silver and soft greys with beautiful swarowski crystal staircases linking decks. We liked the cosy pub but were astounded by the paucity of the library, in reality 2 shelves of paperbacks, completely inadequate for a ship of this size, as many guests like to relax with a book when at sea. The top deck has a water park with water rides and a range of interactive gaming opportunities, several of which had to be booked , attracting a charge per use. The attractive pools areas are well furnished with sun loungers, sun beds and chairs, very popular when the sun shone, unlike many ships, there were life guards. Dining is well organised with 3 main dining rooms, several speciality restaurants as well as the separate yacht club area restaurant for suite guests. When booking a choice of dining times was offered. We had chosen a 6pm set time, and the dining room had plenty of tables for 2 , closely spaced. The dining room staff were well organised and efficient, and the menus varied daily. The restaurant was well run, the waiters friendly and helpful and the restarant manager Fabio a charming host. Most guests had a drinks package of some kind, but the basic wines on offer were decidedly unimpressive. We chose from the bar menus, enjoying some very good , varied , Italian wines. Like many others, towards the end of the cruise, we checked our account, discovering several errors. As it is a paper free billing system, it was a matter of queuing at the guest service desk to remedy the problems, a complicated business as the relevant department had to be consulted for each mistake. MSC needs to address this issue and simplify the system. Evening entertainment is very European in style, and with such a polyglot audience acts had to have a wide appeal, jugglers, shadow performers and ventriloquist are the norm, with the addition of a separate Cirque de Soleil showroom , performing just 2evenings on our cruise, despite the promise of it being. ACirque de soleil at sea cruise. The popular Bellisima bar was the liveliest spot, with live music, a tiny dance floor and a busy bar. We enjoyed a couple of evenings there, but seating is limited and it is a very crowded spot. Disembarkation was as well organised as at the start. A colour coded system worked well, with no crowding and a well organised system. Collecting luggage was a bit chaotic, as the area was small, but it all seemed to go quite smoothly and we were soon on our way. Read Less
MSC Bellissima Ratings
Category Editor Member
Cabins 5.0 4.0
Dining 4.5 3.4
Entertainment 5.0 3.2
Public Rooms 5.0 3.6
Fitness Recreation 4.0 3.5
Family 5.0 3.5
Shore Excursion 4.0 3.3
Enrichment 3.0 2.6
Service 4.5 3.5
Value For Money 4.0 3.3

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