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2 Helpful Votes
Sail Date: September 2016
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given ... Read More
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given many months notice. Poor understanding by restaurant staff. In paying restaurant just given repeat of first course. Food not infrequently served cold. Restricted choices. This was all despite meeting with restaurant manager at beginning of cruise. Asked to make further appointment but no response.. Post cruise comments drew a response which indicated that I was not believed. All other aspects of cruise well managed. I did try to book again this year however despite on web site Silversea would not accept request to book at favourable business class flight rates. " Terms and conditions " relating to withdrawing offer without notice was quoted . Took almost 4 weeks to get any response from customer services. Would I go again? No- based on their management of booking, their customer service response times and their inadequate catering. I am sure there are many more high end cruise lines who can achieve better than Silversea. Read Less
12 Helpful Votes
Sail Date: September 2016
We chose this cruise upon the advice of friends who were also going with us..total of 8 adults. Checking in was fine, but once on the ship, disappointed in the presentation of the staff. The ship was old and worn, the staff did not seem ... Read More
We chose this cruise upon the advice of friends who were also going with us..total of 8 adults. Checking in was fine, but once on the ship, disappointed in the presentation of the staff. The ship was old and worn, the staff did not seem happy to be there. As walking around the ship, we found that every aspect of it was dated. Our suite was spacious, but found they did not "clean" it daily. There was a ring on the table on the deck and it was there the entire trip. The butler was a nice touch, but in all honesty, didn't do anything really special. Dining....well, it was not the best. Waiters could care less, for a small ship, they should have known everything about us. When we sat on the aft deck and asked for a snack, they brought us potato chips!!! The food was sub-par the entire cruise. Breakfast was pathetic and left a lot to be desired. Entertainment....again...for an "upscale" ship, terrible. Service, it must have been a first cruise, especially for the bartenders....no one ever smiled, nor did they know how to make simple mixed drinks. Excursions, they were included in the price, so no great shakes there. And even the paid ones were just "ok" We have sailed on many different cruise ships, including Crystal, (the best) and must say, this was the most disappointing ever. We wrote to Silverseas and never got any response...and will honestly, never cruise with them again. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 2.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates N/A 4.0

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