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154 Helpful Votes
Sail Date: July 2016
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, ... Read More
We have cruised a fair amount having been on Celebrity, Oceania and Crystal. We decided to try Regent as the itinerary was great and we heard amazing things about it. There were a lot of great things and some not so great. Firstly, check in was the easiest we have ever had. Our room was the largest as well and very easy for both of us given the walk in closet. The small size of the ship allowed for a great social atmosphere. We met a lot of nice, like minded people. However, the food was not as advertised. The steak house was excellent. The Italian restaurant hit and miss and the main dining room average. The service was also hit and miss. Some places very good other places not so much. Our cabin steward was fantastic, nothing was too much. Most of the dining room staff was very average. While on Crystal, nothing was too much. Here it was more of them telling us why it couldn't be done. The workout facilities were very small and extremely hot. Not what we would expect for a supposed ship of this calibre. Overall, a great time and a lot of fun but not sure we would rush to sail with them again. Read Less
9 Helpful Votes
Sail Date: August 2009
We had a pretty poor experience a few weeks ago aboard the Navigator. We have cruised a few times before, but mostly travel by air. As a frame of reference, we have cruised on Crystal, Silverseas, Royal Carribean, Cunard, and Celebrity ... Read More
We had a pretty poor experience a few weeks ago aboard the Navigator. We have cruised a few times before, but mostly travel by air. As a frame of reference, we have cruised on Crystal, Silverseas, Royal Carribean, Cunard, and Celebrity in the past, in either Europe or Asia. We found Regent to be "okay", but certainly not for the price and hype. We have three children, ages 7, 10, and 13, so we booked two cabins. The cost of the one-week cruise for the family was over $17,000 without air, but the port tours were largely free or at low-cost as part of Regent's current promotions. Our biggest complaint against Regent is the very poor way in which they handled a significant problem we had with our room. Basically, they took almost the entire cruise duration to deal with a plumbing problem (never completely solved), and in addition to other issues, they did not handle things in a way anyone in the luxury hospitality business should. When we boarded the ship in Monaco, we were greeted in our cabin by an acrid sewer/algae smell. The whole room smelled, but we were able to figure out that it was coming from the bathroom. The housekeeper agreed that it smelled horribly, and when we returned from dinner a few hours later the sewer smell was somewhat overcome by the smell of Drano/chlorine. Not exactly pleasant. The next day the sewer smell returned, so we contacted the front desk. To make a long story short, Reception was very nice but not very effective. They had a plumber come out on Day 1 (embarkation is Day 0), and he said that there was something wrong with the drain and fixed something, with maybe 50-70% improvement. But it still had that sickening smell. Anyway, by Day 5 the smell was mostly gone after one other plumber intervention. But the inconvenience of waiting around for the plumber and having him stomp around the bathroom in his boots also did not help our cruise experience. For most of the cruise, when we were on the ship we found ourselves all retreating to our sons' cabin, which happened to be a handicapped cabin without a sofa. The smell was the overriding problem with the cruise. Add to that a bath towel that had more than 10 holes and stains in it (I have photos), multiple unannounced water interruptions resulting in milky-white water emerging from our sink on several occasions including an interruption at midnight-3 am that left my 13 year old with shampoo on his head, and really terrible breakfasts (cheap quality ingredients) in the Portofino restaurant, and you have something that is FAR from what we consider luxury. In addition, the cruise line has handled our concerns very poorly. We actually emailed our complaints to RSSC Guest Relations on 8/12/09 (Day 5), and we have not heard anything from them and it has been almost 3 weeks. We cc'd our letter to our American Express Centurion travel agent, and she contacted their marketing manager. The Amex agent initially told us that RSSC "would have to respond within 48 hours", but their only response was that the complaint would be sent on to some other department in their company. As I said, it has now been over three weeks and still no reply. We travel a lot about 3 months a year. Over the years, we have had "issues" here and there, including new purchases stolen from my room at a Hong Kong hotel, or a cruise housekeeper who put our brand-new unreleased Sonicare toothbrushes brush-down in a half-glass of water left by the previous guest as soon as we boarded the ship! Each time, someone from management would come and apologize, send some tangible token like flowers or candy to let us know that they are sorry and value our patronage. Well, from Regent, nothing. No words from management, no candy (how hard is that on an all-inclusive cruise, we already had $1000 shipboard credit from Amex that we could hardly spend?), nothing but an offer to "clean our room" on day 5/7 of our cruise, the only day AT SEA! Anyway, my final word is that what Regent is offering is far from luxury and as we wait to hear from management, it becomes clear that they are undeserving of the Regent name. The Regent Hotel in Hong Kong (now Intercontinental) was one of the world's great hotels and we actually spent New Year's Eve there on the Millenium but this cruise line has nothing to do with the Regent we knew. Read Less
6 Helpful Votes
Sail Date: May 2009
Cruise May 16 on Regent Seven Seas NavigatorWe have cruised many times with this cruise line before it changed its name from Radisson to Regent, and what I can say is that Regent is no Radisson. While Radisson tried its best to accommodate ... Read More
Cruise May 16 on Regent Seven Seas NavigatorWe have cruised many times with this cruise line before it changed its name from Radisson to Regent, and what I can say is that Regent is no Radisson. While Radisson tried its best to accommodate customer needs, Regent does not seem to care.Prior to this cruise, I had occasion to contact its corporate staff (Gair O'Neill and Ken Watson). Getting them to return phone calls was like pulling teeth. I never managed to speak to O'Neill, and Watson was totally unhelpful when I managed to track him down.On boarding the ship, the same uncaring attitude continued. As they requested, I had booked my shore excursions on-line, prior to boarding. After boarding, I found that they did not have my bookings. When I pointed it out, they blamed their computer. What is worse, the ship's staff did not care because they said it was a corporate office problem, not theirs. They refused to put me on the shore excursion they lost even though they had a few vacancies, because they were holding them for some passengers who had not boarded yet. A more clear-cut case of discrimination I cannot think of. As for the food and service, economy seems to be the watchword for all meals, but especially in the afternoon teas. Their pastry chef appears to be learning the trade. The rooms are adequate in size, but chips in the shower tiles and a tight-fisted policy towards bath amenities do not go with a cruise that bills itself as a six star experience.The entertainment is embarrassing. While they had quite a few performers, they should note that quality is preferred over quantity.In all respects, the cruise line does not compare to Radisson. Read Less
Sail Date: May 2009
If you only have 7 days to take a Mediterranean cruise, pick one just like this. And if you have the option to take a luxury cruise pick Regent. I can't say it is a good value because it isn't cheap but Regent pampers its ... Read More
If you only have 7 days to take a Mediterranean cruise, pick one just like this. And if you have the option to take a luxury cruise pick Regent. I can't say it is a good value because it isn't cheap but Regent pampers its passengers and treats them like valued clients. We booked this Monte Carlo to Athens cruise on the Navigator despite having a 'not so good' trip on the Navigator several years ago. The ship is a little small to offer a wide range of activities but was more than adequate for a port intensive cruise. We opted for a butler suite with business class air and that was the good value selling point. Round trip air arrangements from Atlanta were great with good connections and much cheaper booking through Regent than booking through the airlines. KLM and Lufthansa were efficient but not as service oriented as Singapore or Air New Zealand. The Frankfurt airport is huge and is undergoing major construction so if you have a tight connection you might request transport assistance. The ship has been maintained very well and this time we completely enjoyed our trip on the Navigator. The new all-inclusive policy on Regent was even better than we expected. Our excursions, booked on-line prior to the cruise were very good. The trip to Rome was the only one that was disappointing because we missed seeing the Pope by a few minutes and the tour operator could have changed the itinerary slightly to allow us that opportunity. We choose a paid excursion on Santorini and had a wonderful time at an out of the way restaurant attending a cooking class/demonstration and having a great lunch. We spoke with several other passengers taking an assortment of the excursions and they all had positive reports. Naturally Regent's liberal liquor policy and 'no gratuities expected' was welcome once again. Our suite was located on Deck 10 mid ship and was very clean. Our butler was always close by and smiling but not intrusive. We enjoyed breakfast daily in our suite to save time and be ready for the day's excursions. We requested and were served dinner in our suite twice because we were just too tired to dress for dinner after the day's busy excursion trips. Manuel, the butler brought us dinner course by course and served at our pace. We have had butler service before but he was the most professional and pleasant server we have encountered. The first day on board one of our bags was delayed and when it finally was delivered some of the clothes were damp. Not a problem for Manuel, he whisked things out and returned with them freshly dried and pressed. The wet luggage was a mystery because we had no rain on the trip over and we wondered if they dropped the bag in the water or somehow found a puddle to lay it down in. We always had an ample supply of toiletries in the bathroom. The meals on Regent are really good and you can get almost anything you want on board. One night in the dining room my husband wasn't tempted by the gourmet selections and asked for a cheeseburger. The waiter smiled and said, "On Regent we never say NO" and came back with the best looking cheeseburger ever. The servings are a reasonable size and the service is usually very good. We did not have time to attend the production shows on this cruise but most comments were favorable. The casino was small, smoky and crowded. One of our favorite Regent bartenders, Eduardo was there each night to mix his special drinks for us. The ship's staff seems to enjoy their work and that is a reflection on Captain MacNeill. A tour of the bridge was offered to all passengers. The Block Party was fun as usual, Regents' idea for breaking the ice with your fellow travelers on the first night. The embarkation process in Monte Carlo was a minor irritation with long slow moving lines in the hot sun. After an overnight flight it was not a good start to the cruise but a nice glass of champagne and warm welcome once on board cured that bump in the road. Overall, we had a wonderful cruise and wish it could have lasted longer. Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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