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1 Helpful Vote
Sail Date: October 2018
My wife and I like small ships rather than the large cruise ships because they are more intimate and feature the ports of call as the selling point versus the large floating hotel concept. We also focus on which ports the cruise will call ... Read More
My wife and I like small ships rather than the large cruise ships because they are more intimate and feature the ports of call as the selling point versus the large floating hotel concept. We also focus on which ports the cruise will call on rather than the time of year or size of boat. This cruise was the second time on Silver Whisper, a Baltic Sea cruise being the first time. On this cruise we liked its origination port of Monte Carlo and conclusion in Lisbon. Portugal is a very interesting country to visit and we will go back. We also thought most of the ports would be very interesting, or provide access to exceptional Spanish cities. As we found out, Malaga and Cadiz allowed us to visit Granada and Seville, both the gems of Andalusia. Most of the tours were very good although on whole we thought Seabourn's tours are better. One tour to Granada was wait listed so we opted to use our travel agent to set up a private tour. Otherwise the ship's tours of Seville and Barcelona were excellent! Once you come back for a second cruise you become a member in their Venetian Society, and they hosted a remarkable excursion one evening in Barcelona that was very good! We normally try to book the larger Silver Suites which are similar in configuration to the Seabourn suites. Our suite, however, was better than the Seabourn suites by being wider and more spacious. We especially like their hot rock feature on the Pool deck, which we enjoy immensely! The October time frame was nice from a temperature perspective, but the captain skipped two ports due to high winds/seas so there is a trade off for booking at end of the season. Crew was very nice and the butler element is a nice touch not present on Seabourn. On previous trip in Baltic Sea we hit all of the restaurants, but this time, due to the presence of a wine tour group, most of the evenings were already booked. As such we were unable to compare with previous dining experience. We generally do not go to the Restaurant on deck 4. All in all a cruise that was very memorable! Read Less
2 Helpful Votes
Sail Date: October 2018
Before going on this cruise, I read several negative reviews that made me quite nervous. We had originally chosen silversea due to reviews of excellent service and dining. Then we read the reviews criticizing just those aspects. Well, ... Read More
Before going on this cruise, I read several negative reviews that made me quite nervous. We had originally chosen silversea due to reviews of excellent service and dining. Then we read the reviews criticizing just those aspects. Well, it turned out our original hope was fully realized. The service was excellent and the food was outstanding. We enjoy leisurely dining which is the style most available in the evenings when the buffet disappears; some may have felt it was too slow. However, after seeing how hard people tried to please us, I think if we had asked to have courses brought more quickly, they would have done so. The menu was varied each evening, and the ship has an "all day dining" menu that can be ordered in any restaurant venue if the daily choices don't appeal. This is also the way to get meals when restaurants are closed; the order will be served in your room or in any public venue (like the pool, panorama lounge, etc.) This allows a lot of flexibility although in a way different from many cruises that have buffets open more throughout the day. We found all the dining venues to be good, but particularly enjoyed lunch at LaTerrassa and the Main Dining Room in the evenings. Finally, we thought the Voices of Silversea, who provided several shows, were the most talented group we have seen on any cruise. The productions may not be as "big" as some larger ships, but the quality was higher. Read Less
1 Helpful Vote
Sail Date: October 2018
Last year we took our first cruise on Silversea to Alaska. Since our experience last year was so enjoyable, we booked a Mediterranean cruise for this year. We weren't disappointed. The food, dining room service, cabin service, ... Read More
Last year we took our first cruise on Silversea to Alaska. Since our experience last year was so enjoyable, we booked a Mediterranean cruise for this year. We weren't disappointed. The food, dining room service, cabin service, bartenders were great. We only went to the main dining room and La Terrazza. The previous cruise we tried the outside hot rock experience...which is when the passenger cooks their own steak or seafood. It looked like fun, but we prefer the chefs to cook for us! Most of the wines were good. Ports of call were beautiful. Massages were unbelievable, and I'm picky. Embarkation was flawless. Debarkation was even better...they are very organized with the luggage. We enjoy the smaller ships...no crowds anywhere! Gratuities were inclusive of our fare, which is nice. Alcohol is also included. Room service was excellent, always on time...I enjoyed Eggs Benedict almost every morning. All in all, it was a great time! Read Less
10 Helpful Votes
Sail Date: September 2018
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and ... Read More
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and had friends who had good experience on Regent and we liked its all-inclusive feature. This turned out to be lavish convenience. Flew into Nice, France, taxied to Monte Carlo the day before departure, and enjoyed the Hop-on-Hop-off bus. Embarkation in Monte Carlo was a breeze -- no lines and the ship didn't seem crowded while we awaited our 2pm cabin availability. Our cabin was 747 -- perfectly placed mid-ship for minimal movement and easy walk to all events. The room was noticeably bigger than other company's standard cabins -- two could actually fit into the bathroom at the same time. Tub AND shower. And WALK-IN CLOSET! We did notice that our Celebrity Sky Suite has more drawers/storage but that's apples and oranges. Staff got us extra clothes hangers and did a good job keeping room spotless. Food in the main dining room, Compass Rose, was very good. Their creative menu changed nightly and they had a long list of standard items, which included lobster, filet mignon, Dover sole, and more. French restaurant Chartreuse provided one our favorite dining experiences with excellent service and amazing food. Our reservation for steakhouse Prime Seven was at 9pm (way too late for us) and checked but never got in at an earlier time. Regent allows you to reserve several months in advance but I suspect suites and longtime Regent customers had already accessed the best times. Regent's buffet restaurant, La Veranda, offers white table cloths and ample service staff will bring items to your table when you give them your table number. We thought the food there was just so-so and lacked much daily variety or creativity. The hamburgers at the poolside grill were terrific and they also had a nice buffet for lunch and casual evening dining. We always preceded dinner with cocktails in the Voyager lounge, where we always found a nice seat by the window -- enjoyed snacks, martinis and the piano player. We'd heard that the entertainment was not a strength of Regent's and we were pleasantly surprised. Their cast shows were as good or better than one's we'd seen on much larger ships...Celebrity, Disney and Cunard. The dancers were amazing and the singers had terrific voices AND could dance as well. Excursions were efficient and well-run by the on board staff. Because Regent offers a variety of included excursions, seasoned passengers know they need to book as early as possible because they often sell-out quickly. We booked early and got all the tours we wanted. Unfortunately, we found out on-board our Rome tour was cancelled due to lack of interest and others we were interested in were unavailable. Gratefully, the supervisor created room for us on a previously sold-out tour. Very nice, patient and accommodating staff. Tour guides were spotty....some were terrific while others were unenthusiastic or very hard to understand (particularly at the Vatican). A guest lecturer provided history and information on several of our ports. His presentation style wasn't particularly entertaining. Reminded me of a college professor who could have used better slides and a laser pointer. Could have been improved with actual photos of ports, how to get to the center of town, what's withing walking distance. I've seen others actually drop in iPhone photos they've taken on the previous cruise. Very helpful. FENDER-BENDER ALERT: When departing Rome's port of Civitavecchia, a major gust of wind pushed our ship into the pier, causing a big dent and scrape to Voyager's portside, aft. We were at dinner in Compass Rose and as we got underway a big THUD visibly stunned passengers. I always look at staff in these situations and you could clearly tell this was NOT something they experience often -- looking to each other like "should we go into emergency mode?" After a while, the captain came on the PA and explained what happened and he'd keep us apprised. The next morning at 7am we were still in port in Civitavecchia and there was no word from Captain, no note on the door, no message on the Regent TV channel, etc. I went to Reception and they also had no information on when we'd be leaving or where we were headed. Finally, the Captain came on and told us we'd be having a "sea day" and would skip our stop in Naples, which had already been changed from our anchor-port of Sorrento for weather reasons. We actually were happy to have a relaxing day at sea after an intense excursion in Rome but many passengers were very upset missing either the Amalfi Coast or Pompeii. For the remainder of the cruise, we tendered or disembarked from the starboard side, avoiding the visible appearance of the dent/scrape. We feel lucky this incident was relatively minor because it could have been so much worse. And everyone agreed the ship could have handled the overnight communication better. Even if they didn't have answers, they could have outlined the facts, when decisions would likely be made...and sent approved information for staff to use when answering passenger questions. Overall, we enjoyed Regent. They have an excellent product, superior staff and Voyager is still in ship-shape. The price would be our only hesitation. We can get similar experiences for less in suites on Celebrity or others. But it still wouldn't be the special experience that Regent or other luxury lines provide. Read Less
10 Helpful Votes
Sail Date: September 2018
Exactly one year since my cruise on one of the two larger ships in the Seabourn fleet. This time again the Mediterranean, with every suite taken. I expected a few signs of wear and tear, but the level of maintenance is outstanding. The ... Read More
Exactly one year since my cruise on one of the two larger ships in the Seabourn fleet. This time again the Mediterranean, with every suite taken. I expected a few signs of wear and tear, but the level of maintenance is outstanding. The only small indications I noticed, were that carpets, while not worn at all, are looking a bit dull in high use areas, and many edge areas of marble flooring have had to be repaired due to cracking. The ship remains beautiful inside and out, with our suite, and all public areas immaculate. All areas just pristine with cleanliness and understated luxury. The most stunning ship I have sailed on to date, and the most comfortable veranda suite. I was interested to experience the onboard service, given many of the negative comments of past reviewers. I have to say that I think the customer service has improved. Without exception every crew member was polite and professional, and on top of that, the vast majority were engaging, friendly and went out of their way to satisfy every need. The breakfast service in the Colonnade, and dinner in the main dining room, has definitely improved, and the iPad technology works well. Not one late or mixed order. Food always arrived hot. Excellent. My expectations are high given the fares guests pay, and the Seabourn claim, that their service is ultra luxury, note ULTRA luxury. Based on this, let me explain where I think things need to be improved. Entertainment is predictable, and mixed. The singers do try hard, but I've seen it all before in one shape or form, and some shows, (such as the Tim Rice night) are still running one year on. The opera sail away from Corsica was a nice event, but some of the choices were challenging for the singers. The Observation Bar was my favourite location last year for after dinner meet ups and drinks. What a disappointment this year. The pianist and singer were so weak (last years were outstanding), and the main bar tender, while very professional and charming, lacked the engagement and touch of service that this intimate bar needs. The whole area lacked a buzz and the intimacy we loved last year, and no connection was built with the guests. We felt extremely disappointed to the point, that on some evenings, we just didn't bother to go. While the service was impeccable, food choice for dinner in the Colonnade and Patio was just too limited, and at night, unless some form of specialty menu with buffet element was happening, it was dull and uninviting. The Thomas Keller grill was again outstanding, but its a struggle to get in there more than once on a 10 day sailing, unless you want to eat very early. The main dining room was consistently good, but on a ten day sailing, you want to have alternate options with good choice and atmosphere. A couple of small things were disappointing. We were so delayed leaving Monte Carlo, due to late unloading of provisions, that we did so after dinner - hence no usual sail away, which is such a lovely start to the holiday and after all the anticipation. We missed the planned Gozo stop due to extended maintenance needed in Malta. Saabourn did give an ex gratia payment in all fairness, but it did not compensate for us. Why have the formal night on the second day, and then no more? Surely better, a little further in to the cruise. So, in summary, the ship is stunning, the service is great, and without doubt, a cruise on Seabourn Encore will leave most, even those as demanding as us, delighted. What I question is that, given the limited dining options, and lack of choice, plus the lack lustre entertainment, can Seabourn really claim ultra luxury, and real value for money? They have themselves to blame for setting that expectation. I will probably sail with Seabourn again, but next time, after an absence of 5 years from Silversea, I want to try their newest ship, The Muse. I am also going to try Oceania, and as their ships and onboard experience starts a major refurbishment form December on. Other guests on board who have tried them were very complimentary, and that was before the planned changes. I am not a huge drinker, so for the different in fare from Seabourn, you can opt for a premium cabin, and a premium drinks package, and with gratuities paid extra. Most certainly worth careful consideration for future cruise planning. Read Less
7 Helpful Votes
Sail Date: August 2018
Best cruise ship with the best staff and by far the best food. Glorious ship with everything you need from sports, to swimming pools to coffee bistros to the best restaurants. Just one incredible luxury cruise ship. The staff were ... Read More
Best cruise ship with the best staff and by far the best food. Glorious ship with everything you need from sports, to swimming pools to coffee bistros to the best restaurants. Just one incredible luxury cruise ship. The staff were impeccable going the extra mile around every corner. The rooms were perfect, big enough, well appointed, perfect balcony and super bathroom. The WiFi worked perfectly. The overall comfort of the vessel was just perfect and the size and control perfect. I would recommend this cruise ship over and over again. I do not have one negative comment regarding the Oceania Riviera. Fro the boarding process, to the luggage handling to the movement on and offshore with the tender boats every touchpoint was taken care of with absolute professionalism and a-plume. The maintenance of the Oceania Riviera is exemplary. The onboard speciality restaurants were out of this world. This is the cruise liner to go with! Read Less
11 Helpful Votes
Sail Date: August 2018
Food, glorious food. Oceania’s claim to serve the finest cuisine at sea is not exaggerated. We have cruised with 12 other lines and the food on Riviera surpassed them all. Choice, presentation and quality was exceptional in the open ... Read More
Food, glorious food. Oceania’s claim to serve the finest cuisine at sea is not exaggerated. We have cruised with 12 other lines and the food on Riviera surpassed them all. Choice, presentation and quality was exceptional in the open seating Grand Dining Room, Terrace Buffet and four speciality restaurants for which there is no additional charge. Room service is also complimentary. In the buffet, food was served to you by friendly, cheerful staff and one of the many waiters would carry your food to the table if you wished and always poured water and brought tea and coffee. In addition to the dishes on display, which always included a carvery roast, there was also a grill area where lobster, giant prawns, swordfish, salmon, various steaks and chops were always available and cooked to order. Elegant afternoon tea featuring the Ocean String Quartet was served in Horizon’s Lounge, by waiters who offered sandwiches, cakes and scones with clotted cream and a choice of teas. Embarkation at Monte Carlo was very smooth and civilised. After passing through port security we walked straight onto the ship where there was no queue to complete boarding formalities in the theatre. A delicious buffet lunch was served and cabins were available by 2 pm. Our concierge level cabin was spacious and comfortable with plenty of storage. Bathroom was small but luxurious with separate bath and shower and Bulgari toiletries. We had access to the nearby concierge lounge where tea, coffee, orange juice and a selection of biscuits, sandwiches and cakes were always available together with full size daily newspapers and useful information. When we docked in Genoa due to being unable to tender into Portofino, the concierge printed out train and ferry times so that we were able to visit this beautiful little port for only £23. He also printed our boarding passes for the return journey. We had access to the private spa terrace with shaded sunbeds and a large jacuzzi type of pool, but did not use it. We were also were entitled to 3 bags of washed and folded laundry. As it took three days to process, it was of questionable value on a 7 night cruise. Wifi was free but very slow. We had the option to book the speciality restaurants online 6 weeks before sailing. The only times available were 9.00 or 9.30 pm. However shortly after embarkation we were able to change these bookings for 7.30 and 8.00. The main entertainment consisted of one show at 9.30. The Riviera Production cast shows were not to our taste but there was a very good comedian, flautist and piano/cello duo which we enjoyed. There was late musical entertainment in the Riviera lounge which we did not experience. Artwork around the ship was stunning. A dramatic Lalique Grand Staircase with balustrades of crystal medallions provides a striking welcome on embarkation. Large metal or marble sculptures sit on landings, amethyst encrusted lamps adorn a lounge and colourful glass installations abound. The library is a quiet haven where you are trusted to select and return books. In the evenings, dress code is described as country club casual. Most men wear long trousers and shirts but not jackets, although sadly, we did see a few in the buffet wearing flip flops, shorts and tees. All the ladies wore dressy separates or dresses and some wore gowns- so it appears that whatever is comfortable for you is acceptable. We chose the cruise primarily for the itinerary which included Monte Carlo, Antibes, Portofino, Livorno, Ajaccio, Palma and Valencia, all of which we enjoyed, except Palma where it was simply too hot for us and, very unusually, we stayed on board, enjoying the pool, deck games, tea and trivia. Tourist information and maps for the area were provided by hospitality representatives who boarded soon after docking at each port. Free shuttles were provided where needed. We were not aware of any facilities for children apart from high chairs. Ages of guests ranged from babes in arms to young adults and fellow silver sailors. We saw two people in wheelchairs for whom access throughout the ship was provided by automatically opening doors. Boutiques stocked the usual designer clothing, jewellery and cosmetics and there were the ubiquitous daily sales of watches etc. There is a spa, fitness centre and casino, none of which we used. In common with all cruise lines, excursions were extremely expensive and we did not book any. For £25 each in Livorno we took a minibus trip to Lucca and Pisa which would have cost £230 each via the ship’s excursion. Alcohol was also expensive - a small glass of wine cost £12. However, guests are allowed to take their own alcohol on board for consumption in their cabins and to take their own wine into the dining room for a £25 corkage fee. Flights are included in the cruise price but unusually, transfers from airport to ship are an expensive extra charge. From Barcelona port to the airport, a 15 minute journey, the cost was £61 each. A taxi for two would have been around £36. Each Oceania cruise includes their Olife Choice Offer which, depending on the length of the cruise includes free internet plus at least 400 dollars shipboard credit, a free house beverage package or 4 free shore excursions. Some itineraries come with the extra benefit of pre-paid gratuities worth between 16 and 23 dollars per night. Room service breakfast was available from 6 am on morning of departure prior to vacating cabin by 8 am. We enjoy good company, good food, friendly personal service and an interesting port intensive itinerary on small to medium sized ships. We prefer to make our own arrangements ashore and are not big drinkers, night owls or spa enthusiasts. Riviera ticked all the boxes we wanted and we heard no complaints from other guests. There were the usual incentives to book a future cruise onboard, including a 100 dollar shipboard credit on the current cruise. Were we tempted? You bet we were! Read Less
4 Helpful Votes
Sail Date: August 2018
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were ... Read More
To visit castl Gandolfo and Carcassonne and to experience Muse. Restaurants. I always thought I would prefer separate individual restaurants as you have on Muse. But, now that I experienced that I was totally wrong. The restaurants were great. The food was wonderful. But, we never got to know anyone. It was like dining in a restaurant onshore. The main reception bar area was huge. We always went to the bar on our other cruises (2 world SS cruises, plus others). On Muse we never went once. Too impersonal. The arts restaurant is a great idea. We went there a few times. We prefer dining in our suite on longer cruises. After one exhausting excursion we decided to have dinner in our suite. But, you can only have the 24 hr menu in the suite. I was shocked. We had an owners cabin aboard Oceania once and the butler brought us food from all the restaurants. I could have Italian and my husband oriental. If they can do it, SS can do it. Read Less
2 Helpful Votes
Sail Date: August 2018
We wanted a luxury experience that was all inclusive. That's exactly what we got. Our experience started with a very smooth and quick registration process. We were shown to an incredible suite that we couldn't imagaine ... Read More
We wanted a luxury experience that was all inclusive. That's exactly what we got. Our experience started with a very smooth and quick registration process. We were shown to an incredible suite that we couldn't imagaine was ours. The butler service was terrific especially the 4:00 PM canape service. What a treat to have such efficient laundry service! Dining was pleasurable with a wide selection to choose from, Imagine someone at poolside going around and cleaning glasses and sunglasses! Shore excursion we took was well organized and interesting. Last port was underwhelming (Sete) but all others perfect. The entertainment was good on 3 nights but a bit slow on the others. I'd like to see a bit more of a selection when it comes to wine with dinner. Disembarkation was incredibly organized and we were on our way to the airport within 25 minutes. Overall a fantastic experience which we would do again as soon as we can. I would highly reccomend Silversea for anyone considering a cruise. Read Less
2 Helpful Votes
Sail Date: August 2018
I choose my cruise for the service and itinerary. We sailed from Monte Carlo, stopping at Livorno, Sorrento, Taormina, Malta, Croatia and ended in Venice. Embarking was very quick and flawless. Cabin was as expected..... clean, ... Read More
I choose my cruise for the service and itinerary. We sailed from Monte Carlo, stopping at Livorno, Sorrento, Taormina, Malta, Croatia and ended in Venice. Embarking was very quick and flawless. Cabin was as expected..... clean, spacious, with the most comfortable bed and soft bed linens. I was on Deck 5, which made getting to anywhere on the ship easy. My butler was sweet (Demba) and efficient and kind. I never waited more than 5 mins for a response. He and the room attendant (Jennifer) made me feel well cared for the entire trip. My cruise was all inclusive, and the food was beyond delicious. Varied menus was great. Desserts were below the standard in my opinion. They should have sourced locally from all the ports we were stopping into to offer more authentic local delicacies. Clean and tidy is what I saw everywhere on this ship. With that said, it was an older ship, so the wear and tear and dated aspect was present. Pool towels were very poor and beat-up looking. Pool lounges were very, very comfortable. Spa was a crashing disappointment. Steam room was cracking and old. Massage therapist I had was more interested in talking about her self and avoided one of the two areas I had expressed I wanted her to work on during my 50 min session. I don't believe she had much experience in the massage arena. Pedicure was fine, but very over priced for what I received. Blow-out was typical, but the hard sell was annoying on adding all sorts of extra treatments I did not want. I had to keep repeating that I just wanted a basic blow-out. Gym was horrible and small. Under whelmed with the spa. Entertainment was " one note". They pandered to folks over 65. Not much variety. The boutique was also "one note". Very, very expensive, mostly jewelry with diamonds, and stones. Clothes were high-end clothes we could buy at home in USA at anySaks, Niemen Marcus or Nordstroms. Boring..... No variety. No local, unique productsor clothing with a variety of prices!!!! No sundries to choose from either. None. The few tours I did go on were great. Local tour operators were excellent, buses wereclean, air conditioned and in good shape. Silversea canceled two of my tours ( due to lack of interest) night before and did not extend any other offers to join other tours. Now, my biggest piss-off, was the stop in MALTA. My tour was cancelled to the gardens, so I read up on the internet on how to get there on my own, and also plotted out shops I wanted to stop into to see the local speciality, which was gold filigree and lace making, and found a museum I wanted to go to. With that said, I set off the ship onto MALTA to enjoy my day. After walking around for three hours, and asking many locals that mostdid not speak english, I discover ALL OF MALTA CLOSES DOWN ON SUNDAY due tothe fact they are mostly Catholic. So it was a complete waste of time. I was so disappointed, Silversea did not say one thing to anyone and did not make a big announcement that most, if not all businesses, were closed on sunday. WHY ARE YOU STOPPING AT A PORT ON SUNDAY IF MOST THINGS ARE CLOSED. Jipped on that stop.:( On a high note, getting on and off the ship was sooooooo easy and pleasant. So quick,10 minutes or less. I think they are very organized in that area and there were only300 people on the ship made the process efficient. All in all, great service, food, liquor choice. I would do another one in a heartbeat. But you have to "save - up", it's not cheap and check stops for religious closures. Thanks Silversea Read Less
13 Helpful Votes
Sail Date: August 2018
Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters to carry out luggage and ... Read More
Before we sailed, we were full of expectation to sail with the Best Ship of the Year. However, we were so disappointed about everything we experienced right from the cruise terminal. When we arrived, no porters to carry out luggage and we asked, the staff said we had to carry our big luggage all the way to the ship for check in. We were astonished but no one at the terminal was able to help. After checked in ( inside the ship already ), we asked about our luggage since the room was not ready until 3pm, the staff did not know how to react and simply asked to check with the Reception. We were upset and she finally got up and asked someone ( the Officer I think ) and she came to us and said our luggage would be taken care of. This was a bad start. Then, we headed to the main dining room for lunch and the food was very ordinary, I asked for an orange juice and the juice was not fresh and I was surprised and asked the waiter for a fresh one and said all juices were from the machine. Later I asked another waitress whom said all juices are fresh and brought me a fresh one. How could this happen ? In 7 days sail, we found the services were mediocre and food on the whole ( except a couple of meals ) was just above average, even their flagship restaurant Nobu restaurant. There were however, a couple of meals which were good, like lobster night ! I also think they are under staff, I was standing in a queue for 20 minutes for a burger while my friend was sitting at the table for 25 minutes before being served ( after waiving to the waiters a couple of time for getting their attention ), there were so many people and so few staff at the deck. However, in Tastes, another restaurant, the service was much better though. Most of transportation ( shuttle bus and tender service to/from ports ) were not well managed and sometimes were left alone with the driver to show us the way to the town ! Entertainment not too good also. Last one good thing to add was the disembarkation which was very smooth, it took us 10 minutes to reach to the outside taxi stand ! In summary, we would not choose Crystal again, simply for worth the money ! Read Less
4 Helpful Votes
Sail Date: July 2018
This was out third trip with Silver Sea and the best so far. In all candor, our experience last year was not what we had hoped for but when we shared our concerns with Silversea, they handled it like a luxury brand should and that is what ... Read More
This was out third trip with Silver Sea and the best so far. In all candor, our experience last year was not what we had hoped for but when we shared our concerns with Silversea, they handled it like a luxury brand should and that is what enticed us to come back again. Wow, are we glad we did! This was our first time on the Muse and it lived up to our expectations. It has a very modern, clean, and bright feel which were all very appealing. We had a room on the 5th floor which was perfect. Our butler, Edmondo, accommodated our every need and Mark at the 5th floor bar took great care of us. The food on the boat was excellent, with a significant number of options. We loved eating outside at La Terrazzo and Matel, Milo, and Antonio all made sure each dining experience there was top notch. We also enjoyed our meals in Silver Note, Atlantide (Emman was the perfect waiter for us!), and La Dame. The pizza on the deck was also really good! Our group is not one that spent much time with the onboard entertainment but we spent a lot of time in the casino where the entire staff was really good. There always seemed to be a fun group of people around the blackjack table and we built a nice camaraderie. Delia and Emiliano were a lot of fun there. Most of our evening were spent on the Panorama long on the 9th floor. Talk about incredible service! We never had to wait for drinks. Alex and Dinesh poured them while Jorge, Inna and Luis brought them to us time and again as did the rest of the staff there. We met up with a lot of fun people and while we were mostly outside, there were plenty of people dancing inside as well. As far as the ports we visited went, we really liked all of them. We were fortunate to be in Croatia for the World Cup Final which was a once in a lifetime experience. It would have been a bit more ideal had we arrived in Venice a few hours earlier than we did, but we were there 2 years ago so it was fine for us. We didn't really do many of the excursions from the boat (we made our own separate plans which works out great if you know where to go) but did hear some mixed reactions. My guess that is always the case with these kinds of trips. Overall, the highlight of the trip was the incredible level of service provided by the staff. We were made to feel like VIPs wherever we went. We are an easy and fun group and you can see that the staff really enjoyed interacting with us. There is no doubt at some point we will be back! Read Less
3 Helpful Votes
Sail Date: July 2018
This was our first cruise ever and we wanted to go “first cabin” all the way. We had a superior room on the 9th floor next to the Grand suite (so the front of the ship, up high- Very nice!) I was advised by my AMEX Platunum Travel ... Read More
This was our first cruise ever and we wanted to go “first cabin” all the way. We had a superior room on the 9th floor next to the Grand suite (so the front of the ship, up high- Very nice!) I was advised by my AMEX Platunum Travel expert that Silversea cruises were among the best. I chose a Silversea Cruise as the Muse ship was only a year old and advertised as an “Ultra” Luxury Cruise.” The cruise ship was gorgeous but the food was AWEFUL and the other guests we spoke to thought the same. The first night we ate at the grill and were served prawns that were freezer burnt. It was bad! They brought out an exchange but they were the same. Smushy and disgusting! The cruise check in went smoothly and receptionist, Maria, was outstanding as was our Butler, Catalino. We felt SPOILED! Honestly, the big issue is the preparation of the food and a lack of QUALIFIED CHEFS/COOKS are evident. At Kaiseki (this is tepanyaki style) they half cooked and pre-cooked the Lobster and fish and then over cooked it upon serving it. The WORST FOOD EVER (probably have to overcook in order to kill the bacteria that it accumulated sitting around.) Fortunately, we managed not to starve, being ultra selective of what we chose to eat. The swimming pool was too small and was SO salty and I felt disgusted because so many children swam in the pool and it seemed as though they used the pool as a toilet. You have to rinse off right in plain sight in front of everyone (clear glass shower right next to the pool.) So if you’re a little body conscious you’ll never use it. I only used the pool once and that was a disappointment! I honestly think that luxury cruises should only be for adults. Overall, the cruise experience was good as I had an amazing travel partner and we enjoye the ship and excursions immensely. Read Less
1 Helpful Vote
Sail Date: July 2018
The embarkation and disembarkation went smoothly. I had a few hours to explore the departure city which was very good. The cabin was very clean. Dining experience was excellent in Atlantide, la dame and la terraza. Head sommelier is ... Read More
The embarkation and disembarkation went smoothly. I had a few hours to explore the departure city which was very good. The cabin was very clean. Dining experience was excellent in Atlantide, la dame and la terraza. Head sommelier is knowledgeable. All other restaurants were good. Indochine still had a lot of room to improve. Entertainment and activities were ok. services were excellent from butler to restaurants . Every one were very polite and helpful. Spa is below my expectation. They had a whole page of questions for me to fill in before the massage. Very professional health questions. But not the case while during the massage. For the excursions team, I did not feel that I was in a luxury cruise while talking with them. The attitude they talked with me and handled my problem made me feel uncomfortable and mad. That had ruined my days at the cruise. I came to relax, but not to have the excursion staffs to give me stress. No more detail that I wanted to mention about them. All other staffs were excellent. The ship is beautiful. Read Less
3 Helpful Votes
Sail Date: July 2018
My wife and I along with another couple just completed our 3rd Silversea cruise on the Muse and we all think it was the best so far! Our previous cruises have been on the Spirit which was a beautiful ship as well but the Muse was ... Read More
My wife and I along with another couple just completed our 3rd Silversea cruise on the Muse and we all think it was the best so far! Our previous cruises have been on the Spirit which was a beautiful ship as well but the Muse was definitely a step up. What made our voyage on the Muse so special was the service the crew provided. The crew acted like they were proud of the product and happy to be on the best boat in the med. From the top down the crew made the trip. For example: We showed up at La Terrazza after the mid cruise menu change and noticed one of the dishes with a delicious sauce was gone. Antonio Mendez, the restaurant manager, explained that the prep for the sauce would take some time and to let him know when we would return to La Terrazza. A few nights later when we returned Antonio had the sauce made and served the dish as an added course to our party of 6. Nice touch! The maître d's at La Terrazza, Milo and Mattel knew that we only wanted to sit outside and every night they had a table waiting for us with a breeze and a view. When we wanted to add 2 to our party of 4 outside my wife called La Terrazza and got "no problem you know we will always accommodate you". They looked after us like we were regulars at a neighborhood bistro. There were so many great people on the crew it's hard to mention them all but I have to mention the ones that made our voyage a solid 10. Mark and the staff at the bar on 5 provided great service. Mark would always walk our drinks to dinner for us. Jorge, Alex, and Inna were the servers on 9 and took care of us every night. Emiliano, Delia, and Marilyn in the casino kept us entertained and quenched. We even ran into Emiliano on land in Sicily where he greeted us with a big hello and offered some tips about his native land. Emmon at Atlantide was such a fantastic waiter we ate there a second night and requested him as a server. Yoanne at La Dame made sure we had a perfect experience. Bruno and the guys on the pool deck kept the beverages and food flowing. Daniel in the boutique was very helpful and had a perfect demeanor for the position. As you can see we formed personal relationships with this easy going and helpful crew. They knew why they were there and were happy to serve and even happier to see us enjoying ourselves. Every request we made was met with YES and that's what you want out of a luxury product! The muse is modern, spacious, and offers so many comfortable places to hang out morning, noon, and night. Some of the spots we liked were the arts café on deck 8 that has a barista making great coffee one cup at a time. During the days at sea we opted for the sunbeds on 11. The ship is so spacious there were beds and chairs available all day. At night the place to be was the panorama lounge on 9, until you are ready for the casino of course. The venue is an indoor outdoor club with a DJ inside and plenty of lounge like seating outside for conversation and fresh air. The back deck on 10 with double cabana loungers and a hot tub was the perfect place for an afternoon nap and a sail away. Our cabin, which was the same set up as the Spirit, was huge and had everything we needed including Rommel the best butler at sea. He was always there for us like a personal assistant. He would make or cancel reservations, clean your sunglasses if you left them out, or our favorite perk, bring your breakfast at a precise time and set it up on your balcony. What a wake up call! When we did our after cruise land portion we missed Rommel and our 365 square feet of living space. Most hotel rooms in Europe are considerably smaller at about 250 square feet. Dinning this year on the Muse was outrageous. The service as explained already carried right through every dinning experience. The new venues that have replaced the large open seating restaurant that is on the Spirit is a nice change. The new spaces are modern with sleek bars and not unlike what you would find in any cosmopolitan setting. There was more caviar and lobster (both Maine and Caribbean), on this ship than the previous 2 cruises we have taken. If you were torn between the lobster and the lamb no problem the servers can bring you a custom made surf and turf. If you liked a salad you had at one of the other restaurants, no problem they would have it made for you. The service at dinner was so good we almost couldn't believe it was happening. We felt like the 4 of us had a $750 dinner every night and that's how you want to feel on a luxury cruise at this price point. The ports that are visited by Silversea are unusual and mostly only accessible on a ship this size. In fact most of the ports we visited we were the only ship in port that day. The ports we visited were not over run with tourists. In fact our stop in Santa Maria De Lucca ( the heel of the boot) was the first time a cruise ship had ever stopped there. The mayor even came out for a special ceremony. Unfortunately we missed the ceremony because we took a 15 minute cab ride out to one of the most beautiful beaches we had ever seen. Powdery sand, crystal clear water, local 5 star lunch, and we were literally the only Americans there. We all felt lucky to have been there! Only Silversea can transport you to such amazing places while providing luxury service. Overall we loved our cruise and can't wait to join Silverseas again! Read Less
1 Helpful Vote
Sail Date: July 2018
We had a great experience on this ship last year and were very excited to be back but unfortunately something has changed. The ship is as beautiful as ever and very comfortable but the level of service was not as good and the food was ... Read More
We had a great experience on this ship last year and were very excited to be back but unfortunately something has changed. The ship is as beautiful as ever and very comfortable but the level of service was not as good and the food was generally quite poor. We loved Atlantide and because the others were not very good tended to eat there all the time which became quite boring. Indochine and terrazzo were the worst. Breakfast on the deck was chaos with up to 20 minute waits for coffee. There seemed to be far less staff and so expect waits for drinks especially at panarama. There were a lot of young children who were allowed to do whatever at the pool including using the jacuzzi which the rules said was not allowed. We didn’t enjoy the entertainment but this was not a problem for us. Likewise we didn’t do any excursions as we were happy to do our own thing and they are ridiculously expensive. Our butler however was very good. This year they gave us free internet, ours worked but most people complained about it. Read Less
2 Helpful Votes
Sail Date: May 2018
WE choose this cruise because of the itinerary, and because we were traveling with a group of friends from "La Chaine des Rotisseure," which was a great experience on previous cruises. I wish we would stay in some places over ... Read More
WE choose this cruise because of the itinerary, and because we were traveling with a group of friends from "La Chaine des Rotisseure," which was a great experience on previous cruises. I wish we would stay in some places over night, considering how close the ports were from each other. Food was not so great comparing with previous cruises, except for the Grill. I think, there were not many activities on the ship, partitionary due to busy schedule I assume, but any way.. Performers were the worst, except for the piano player Alexandra, the most intelligent person from the whole crew. "The Voices" sound so harsh that it hearts the ears. Guests performers were fine though. The bartender in the Grappa bar was rude and behaved too familiarly with the guests and rude to the crew members, acting superior. She never smiled. Our cabin and cabin service was very good. Read Less
2 Helpful Votes
Sail Date: May 2018
We joined a golfing group of 8 people for this cruise. The embarkation process was quite smooth but as soon as we boarded it was evident that this ship is very tired and badly in need of refurbishment. We had a Silver Suite so that our ... Read More
We joined a golfing group of 8 people for this cruise. The embarkation process was quite smooth but as soon as we boarded it was evident that this ship is very tired and badly in need of refurbishment. We had a Silver Suite so that our accommodation was quite spacious. The butler and room attendant were both excellent, but that is where excellence stopped. The restaurant is staffed mostly by Filipinos who are very obliging but who have been saddled with the idiotic requirement to record on their tablet each passenger's room number as well as the order for the meal. If there is a slight variation, the waiter has to input this information. In the case of our table of 10, it took one hour from the time we sat down until we received our first dish. I went to complain to the maitre d', and found him sitting at a corner table with other crew members enjoying dinner rather than supervising his waiters and other staff. Service improved somewhat after discussion with the maitre d'. The quality and variety of food left much to be desired. Put simply, the food was ordinary. The Terazza self service restaurant did not have a particularly wide selection of foods and the food stations are confined to a very small area. This is clearly a design issue. Entertainment was generally poor, although the cruise director was a very lively lady who was also quite funny, performing her own show. The lectures were quite poor. The ports were all fine and the shuttle buses provided were all OK. Read Less
2 Helpful Votes
Sail Date: May 2018
First timers and we had a blast! The cabin was so spacious and we had no problem putting all our stuff away and suitcases fitted under the bed no problem. The ship is impeccably clean and the restaurants are too. Staff are always gloved ... Read More
First timers and we had a blast! The cabin was so spacious and we had no problem putting all our stuff away and suitcases fitted under the bed no problem. The ship is impeccably clean and the restaurants are too. Staff are always gloved and do all the food serving, I.e, you cannot serve yourself at the buffet. We ate in the specialist restaurants which were all fantastic, seriously the food on this ship is amazing. We did find the entertainment a bit below average and personally would have liked more to choose from. We were booked in for 6pm dinners and there is a real gap until quite late in the evening before any more entertainment. Don’t get me wrong we still had a great time at the casino, the trivia (twice a day), and earning Big O points on other activities around the ship. No Bingo, isn’t this a standard on a cruise?? Anyway the ports were mostly good, we did our own thing the whole time but next time I would look at the actual day in Port I.e, the Spain Port was a Sunday, not much open. Next time I’d book something if a Sunday. Would I choose Oceania again, for sure I would, I liked the space on the ship, the staff are incredibly friendly and I really like the fact there are hardly any children that go. Read Less
1 Helpful Vote
Sail Date: May 2018
The ship was the main reason as we have been on the Riviera before & the standards were excellent as usual. The itinerary also gave us a cruise visiting a couple of new ports that we haven’t visited, some good some bad, along with ... Read More
The ship was the main reason as we have been on the Riviera before & the standards were excellent as usual. The itinerary also gave us a cruise visiting a couple of new ports that we haven’t visited, some good some bad, along with ports that are always nice just to wander around. Our Travel Agent organized our flights & transfers in order to save a little on costs & we were able to embark as soon as we arrived in Monte Carlo with no delays at all. Our cabins weren’t ready until 2.00 so we went up to the Terrace Café on Deck 12 where the start of the culinary treat began & didn’t stop until we got off in Rome. The food & the Staff throughout the ship were marvelous, always wanting to assist you & always with a smile and a chat. The cabin, 9055 was excellent however my only minor complaint would be that in the corridor at this location is the secure door which has a metal threshold which means every time room service goes over the threshold you get a noise from the trolley & its contents. Apart from that the room was impeccable. The bed was very comfortable & the bathroom beautiful with all the marble & even a bath which my wife loves. It is s huge bonus having the specialty restaurants included in the cruise costs however with the food being excellent throughout the ship it makes choosing where to eat very difficult. The shows that we saw were very good especially the guest violinist & guest singer. We didn’t see Oli Nez, who we had seen on our last cruise & was very good, due to eating times in the Specialist Restaurants. The Crew finale show is very good; however this hasn’t changed from our last cruise about a year ago. We had two excursions included in our cruise package & these were good however the price of the excursions on board are expensive & we would choose to do our own trips rather than book on the ship. After the last show the ship always does the parade of staff that have been working on the ship during the cruise & this always brings a tear to the eyes & huge applause from the audience in their appreciation of the wonderful staff. The final morning also provided us with a full buffet breakfast to feast on with disembarkation by 9.00 all handled in their usual professional manner. Another unforgettable cruise on The Riviera. Read Less
2 Helpful Votes
Sail Date: May 2018
For our first cruise, Oceania was a good choice. Embarkation was well organized and while there was a wait for our rooms, we were provided with a welcome lunch and later relaxed by the pool. Our room was ready by 1:30. We opted for a ... Read More
For our first cruise, Oceania was a good choice. Embarkation was well organized and while there was a wait for our rooms, we were provided with a welcome lunch and later relaxed by the pool. Our room was ready by 1:30. We opted for a veranda room on the concierge level. The room size appears larger on the web site photo but the space was adequate. Access to the concierge suite was located directly across our room. Staff was available for assistance and refreshments were provided throughout the day. It was worth the extra cost. Bathroom had everything we needed. Liked that there was a separate shower and bath. Shower was a bit tight for my husband but there is also a shower in the bath which we did not use. Good closet and drawer space. Room was clean upon arrival and throughout our stay. The steward service was excellent. The overall service throughout the ship was excellent. Liked that this was not a large ship which allowed for personal attention from staff. The food was very good. My dietary restrictions were given special attention. We ate at three of the specialty restaurants and they were all very good. Red Ginger was my favorite. Only ate once in Grand Dining room and the food and service was very good. Terrace Cafe was quick and easy with lots of choices. Good policy that staff serve the guest in this buffet style restaurant. Observed one improper food practice at the grille station but reported it to staff. Ship Excursions were decent but the best excursion was one that I booked on line. Heath club was nice but a little warm. Fans would help. I did not care for the “cashmere blankets”. They felt more like over sized scarves and were too thin for cool days on the veranda. We had an early flight and left before the crowd so no problems with embarkation. Overall, it was a great cruise. Read Less
3 Helpful Votes
Sail Date: May 2018
We chose Riviera because we were looking for an upmarket cruise and they were offering a special rate. We didn’t want to be on board a huge ship and we wanted a beautiful cabin to enjoy while on board. The fine dining was ... Read More
We chose Riviera because we were looking for an upmarket cruise and they were offering a special rate. We didn’t want to be on board a huge ship and we wanted a beautiful cabin to enjoy while on board. The fine dining was attractive to us as was the general ‘look’ of the ship and what it promised as far as sedate, romantic, yet fun travel. This was our first ever cruise and we didn’t know what to expect. We weren’t convinced that we would cruise again - but after this experience, we certainly would. The service on board the Oceania is excellent - they strive to please and on the whole, they got it right. The only criticism I do have is that they seem to want their guests in bed by 11 - they could work on that dance floor of theirs and perhaps even a disco - don’t underestimate the agility or ability of your guests, Oceania! Read Less
2 Helpful Votes
Sail Date: April 2018
Seabourn consistently delivers a luxury experience. The thing that sets Seabourn apart among so many cruise line options is that you never feeling like one in a crowd. Every staff member aboard treats you as though you are the most ... Read More
Seabourn consistently delivers a luxury experience. The thing that sets Seabourn apart among so many cruise line options is that you never feeling like one in a crowd. Every staff member aboard treats you as though you are the most important person on the ship and they deliver on nearly anything you might request either formally or in some cases a casual mention of something you enjoy will be noted and delivered as a surprise. The staff are the secret to Seabourn's success. We have been on numerous Cruises on a wide variety of lines. Seabourn is our go to, first choice because "Luxury once enjoyed becomes a necessity". Our favorite suites are Spa Suites. We're not Spa afficianados but the suites themselves are the best aboard. They are positioned above the Spa on the highest level of the ship on the stern. Your extra large balcony has a wrap around view of the wake of the ship and it's magnificent. There are no crowds, the ships total number of passengers result in the feeling of space throughout the ship. the only time we feel crowded is during the lifeboat drill, which unlike most cruise lines, is held in the dining room so everyone can sit while being instructed on safety procedures. they had a new chef aboard and his food was excellent. We were in France for a week prior to boarding and I've never had a bad meal in France (someday I'll get some bad food there, but it would be a national crime in france to ruin a meal). So after a week of culinary excellence and incredible meals... we were still impressed ...immediately at our first meal aboard the quest - lunch while awaiting our suite to be ready for occupancy. It was delicious, served buffet style in the Colonnade restaurant but everything was flavorful, savory and cooked perfectly. When you depart this ship, you feel like you're leaving family and the lap of luxury. It's not a good feeling to leave after your vacation is over. they had one last surprise for everyone as they disembarked. we are accustomed to arriving off of the ship into a luggage retrieval area where all of your bags are scattered around within some sort of color coded area. Seabourn has made baggage retrieval so simple by putting a sign with your name on the bags that are awaiting you when you disembark. It's a small detail but one that left us feeling pampered for a few minutes more as we left the ship (see the photos attached) Read Less
3 Helpful Votes
Sail Date: October 2017
Great ports, not were a lot of the supersize cruises would dock. We used the tenders at two ports. The food was outstanding, First class and the buffet was as good as the dining room. Lobster everyday! We got to use four of The specialty ... Read More
Great ports, not were a lot of the supersize cruises would dock. We used the tenders at two ports. The food was outstanding, First class and the buffet was as good as the dining room. Lobster everyday! We got to use four of The specialty restaurants at no extra cost. The red ginger was our favorite,the French restaurant was my least favorite, good but I don’t like frence food. The bathrooms were better than other lines upgradges(suites) Staff were there when you needed and get this no phots or pushing drinks, so classy! What cheap go carn...al etc. best boarding and departure sysyem. Excursions were expensive, book our own, they didn’t pressure you to use their services. Wish other cruise lines would get back to service at this level. P/S we have cruised at least 25 times.love oceanic! Read Less
Sail Date: October 2017
We chose Oceania based on their reputation for great cuisine, and we were not disappointed. The Riviera is beautiful, the staff impeccably trained, and the food almost uniformly excellent. We stayed two nights in Nice before we sailed, ... Read More
We chose Oceania based on their reputation for great cuisine, and we were not disappointed. The Riviera is beautiful, the staff impeccably trained, and the food almost uniformly excellent. We stayed two nights in Nice before we sailed, and there was lots to see and do there. Embarkation went smoothly; we were allowed on early, so that might have made it less crowded. Our cabin was well-appointed and reasonably spacious. We found enough drawers and cubbyholes for all of our stuff, once the bags were stowed away under the bed. The bed is incredibly comfortable! Dining is wonderful almost everywhere; we loved the food at both Jacques and Toscana, were less delighted by Red Ginger, and although my husband's steak at Polo was fabulous, mine was a bit tough - surprising given the cut and age of the meat. Many people on the ship didn't even bother going to the specialty restaurants, however, since the food at the buffet was great. The evening entertainment was quite good; I'm not sure why people are critical of it, since it's pretty much on par with that which we've seen in lots of resorts. The service is amazing; every staff member makes eye contact, greets you in a friendly way, and is very attentive. We didn't use Oceania's shore excursions since we found them expensive, so I can't comment on that. Disembarkation was a weak point; we had to wait in a very long line to collect our bags. Even though we were called in groups, I suspect that process could be improved. We will definitely sail with Oceania again! Read Less

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