3 Helpful Votes
Sail Date: November 2018
November 25,2018 to the Amazon Very enjoyable, but would not say that the Amazon is interesting.Just another muddy river with very little of interest. In spite of this, the cruise and ports in the caribbean are OK. Ship nice,very ... Read More
November 25,2018 to the Amazon Very enjoyable, but would not say that the Amazon is interesting.Just another muddy river with very little of interest. In spite of this, the cruise and ports in the caribbean are OK. Ship nice,very clean and welcoming.. We are not entertainment or late night types so the quality of show is not applicable to us.o us. The only short coming is the PRIME 7 restaurant. It brings down the quality of the ship.. The food is bad and we can assure you that most passengers who tried it did not go again.The food elsewhere on the ship is far better. All areas of the ship were were clean and well kept. Drinks were readily available Pool deck nice, not noisy and service excellent. At all times service was superior. Always with a smile, Quick and professional. Unfortunately we contacted bronchitis, so we missed some of the excursions, but the ones we did go on were fine. Read Less
Sail Date: November 2018
This was my first Regent cruise. It was chosen for its itinerary and except for one stop, it was wonderful. PROS: Smaller ship means smaller number of passengers, easier to maneuver on board. Crew was exceptional. Everyone, ... Read More
This was my first Regent cruise. It was chosen for its itinerary and except for one stop, it was wonderful. PROS: Smaller ship means smaller number of passengers, easier to maneuver on board. Crew was exceptional. Everyone, from tender attendants to officers were pleasant and engaged with the guests. They truly made you feel welcomed and special. The 24 day trip allowed you to form friendships with fellow guests and staff. The all inclusive aspect of Regent is a joy. No worries- all is included! Entertainment was top notch. The Orchestra had such talented musicians, the singer/dancers were broadway-worthy and most of the guest entertainers were entertaining. CONS: Navigator has a lot of vibration. I did get used to it but took a few days. One of the shore stops was awful. Boca De Valeria was purely a staged "village" fill of children begging for attention but 8n reality they want you money. I do understand that tourism is important for these people but I also feel that it was a total waste of a day. Another day in Manous or Santarem would have been much better. There were so many sites to see in those cities and only 1 day each was not enough. Overall, I loved this cruise and the Navigator. Looking forward to another Regent vacation!! Read Less
Sail Date: November 2018
We had booked a suite high and forward to limit the effects of the vibrations, i was surprised, not bad at all. The ship is smaller so it took me a while to get adjusted to the ceiling height and general smallness of the ship, it needs ... Read More
We had booked a suite high and forward to limit the effects of the vibrations, i was surprised, not bad at all. The ship is smaller so it took me a while to get adjusted to the ceiling height and general smallness of the ship, it needs refreshing and i heard it was due in the near future. The smaller ship gives you a more intimacy feeling. The stewardess were as usual amazing , always smiling and they have the worst job, cleaning up after us. There was a small decrease in quality of the service especially on the veranda. Maybe a very small decrease in the number of staffs The food was very good with a few hiccups, soufflé's are basically warm cake, good but not a soufflé , the pastry/croissant were not as flaky as in the other ships, the french baguette was amazing, the selection of cheeses was very limited, every day i saw the blue cheese, there is thousand of cheeses in the world , could have been better, the food was very good in general The excursions were fine, the buses 70% of them were uncomfortable if you were unlucky on being the last ones on the small bus, you were stuck over the wheel with your knees in your face. The organization for the excursions , checking in was bad, especially when the others ships have a different system, you come in, checkin, they give you a number then you sit until your number is called, here everybody would line up until they called your excursion number, and you do not want to be the last ones on the bus, so most people are standing to get their buses tickets Tenders , especially the first one was horrid , they picked up on it and got better. We missed the meeting of the waters, the negro river and amazon because the ship was late leaving the port by one hour, got too dark, i blame the captain, he should have been more organized or in the morning announce the event by speaker. Overall, a good trip, what made the difference was the speaker Terry Green, she made this cruise, she was terrific , and reading the river of doubt , which narrates the expedition of Teddy Roosevelt down the amazon was also very helpful. The cruise director Andy is terrific as are all of the crew, always smiling and greeting you. Read Less
8 Helpful Votes
Sail Date: November 2018
My husband and I were celebrating our 30th anniversary and wanted to have a special event. We had never sailed on a luxury cruise before, and Regent seemed to be the all around best. Mostly it was, but there were some issues. STAFF: ... Read More
My husband and I were celebrating our 30th anniversary and wanted to have a special event. We had never sailed on a luxury cruise before, and Regent seemed to be the all around best. Mostly it was, but there were some issues. STAFF: Wonderful! Did not meet a single person who was not helpful, friendly and personable. They were all an amazing group. CABIN: Were pleased with the cabin and especially the walk-in closet. Could not get the tub to work. The shower temperature was either cold, lukewarm or super hot. The thermostat for our cabin did not work; the temperature was arctic and I was in sweaters and using the extra blankets. After a week and a half it was fixed. I was surprised by how small the veranda was. The bed was very comfortable. One evening the power to the bathroom and walk-in closet went out. It wasn't fixed until mid morning the next day. EXCURSIONS: Couldn't ask for more choices. The excursion staff ran things very smoothly. MAINTENANCE: The ship had several problems, in addition to the items mentioned above. Our corridor had a water leak. One of the main lounges had a persistent water leak and could not be totally used. FOOD: Overall, our favorite restaurant was the main dining room, Compass Rose. They had a nice standard menu and an interesting special menu each evening. I was very disappointed in the "premiere" restaurant, Prime 7. I was really looking forward to the king crab legs. They were in a huge pile and mostly not legs. Bland. On another evening I ordered prime rib and it was too tough to cut. The afternoon tea event was awesome - really spectacular offerings. The ship barbecue was good. I loved the small ship size which led to making some nice friends. But given some of the problems we experienced, I did feel disappointed that the whole trip wasn't top notch. Read Less
164 Helpful Votes
Sail Date: August 2017
we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get ... Read More
we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get into and out of. The concierge level cabin was nice. The bathroom had both a bath tub and a separate shower and we liked the fairly large walk in closet. We also liked that there were drapes not only on the windows, but between the sitting area and the bed area. That allowed one of us to sit and drink coffee and read without waking the other. Since the only differences between concierge level and penthouse level seemed to be that the penthouse level had a butler and nicer bathroom amenities we didn't see the need to spend the extra few hundred dollars for the penthouse level since the rooms are the same size. The food on the ship was good. Prime 7, the specialty restaurant, was decent but the food was not really special. Like most ships, Regent puts rice in their salt shakers to keep the salt from absorbing too much water. The problem is, the rice is larger that the holes in the top of the shaker and it is impossible to get the salt out, unless you remove the top. The entertainment was good. We enjoyed the most of the shows, especially the one put on by the crew. When they offered a tour of the galley a lot of us took advantage of it. We got a chance to walk through the galley and see where and how our food was cooked. They were displays of food throughout the tour. Everybody walked through and then walked into the dining room to order our lunch. Only then were we told that we should have taken our lunch from the food that was on display in the galley. You would think that would have been mentioned prior to the tour. We were most disappointed in the Destinations Desk. They should get some of the crew to go on the tours they promote. The bus tour in New York was a mess. The tour simply drove around the very crowded streets. The tour guide would say things like, "If you look down that street to your right you will get a quick look at Times Square". How about driving to Times Square or Central Park? Also, as part of the tour we were going to take a boat tour on the river and the Statue of Liberty. The tour guide got our tickets and sent us to the boat. She had told us the tour would start a 3, but the tickets were for 3:30. So we all got to sit around for 45 minutes. In Sept-Iles we were told that a shuttle bus would take us around the city. The shuttle bus would be a hop on, hop off type of bus. When we got on the bus, the tour guide told us that that the bus would not go around any of the city and would not make any stops except to drop us off at a point about a mile from the bus. There was nothing at that point other than a large tent where you could wait for the shuttle to return, if you wanted. Upon returning to the ship we complained to the manager of Destinations and she apologized and said she hadn't been made aware of the problem until about an hour before we had to be back on the ship. Prior to disembarkation we were offered a brief tour of Montreal prior to being taken to the airport, as long as our plane was scheduled to depart after 4 p.m.. I explained to a Destination member that our flight departed departed at 3:25 p.m. and was told that wouldn't be a problem. He scheduled us for the tour and we were issued the necessary luggage tags. The next day we were called and told that we couldn't go on the tour because our flight left too early and that we needed new luggage tags. Not a big deal, just and example of Destinations not being fully aware of what was going on. All in all, I think we will go back to traveling with Oceania. Regent just didn't live up to their reputation on this cruise. Read Less
9 Helpful Votes
Sail Date: June 2017
We choose this cruise because of the itinerary , Panama Canal , Costa Rica , Guatemala , all those countries we haven't been ..and who are very interesting . The cabins are not very spacious , but correct . No need to take a ... Read More
We choose this cruise because of the itinerary , Panama Canal , Costa Rica , Guatemala , all those countries we haven't been ..and who are very interesting . The cabins are not very spacious , but correct . No need to take a Penthouse class , anyway the area is exactly the same , it's only the situation on the ship that differs , and you get the help of a butler . There are 3 restaurants , but the capacity is not enough in the evening , so if you want to eat in the main restaurant you have to come early, or after 8 a'clock , otherwise you wil have to wait until somebody leaves and a table becomes free . Same thing in the Italian restaurant , and for the speciality restaurant you have to make a reservation . So forget about dining at your convenance . Service is very erratic , several times we had to wait one hour for breakfast , and we had only some fruit and an omelet ! Concerning the publicity about "free unlimited shore excursions "it is far from the truth - you can only get one a day , because you need at least two hours between two excursions . And in at least one port of call we could'n have an excursion . We had a discussen about that with somebody from the staff and he says that this is a normal situation , that they don't need to have an excursion for everybody . As we disagreed he become very rude and made even faces at us !!! Never seen anything like this in my whole life ! Read Less
14 Helpful Votes
Sail Date: May 2017
CARIBBEAN AND AMAZON ADVENTURE Seven Seas Navigator May 23-June 17, 2017 This cruise was Miami round-trip down the Amazon River to Manaus and back. It lasted 26 days and the ship was sold out months in advance. There were ten ... Read More
CARIBBEAN AND AMAZON ADVENTURE Seven Seas Navigator May 23-June 17, 2017 This cruise was Miami round-trip down the Amazon River to Manaus and back. It lasted 26 days and the ship was sold out months in advance. There were ten sea days necessitated by the long distances to be covered. The cruise is often offered twice a year and we opted for the May (versus November) trip because it arrives in the Amazon at the very end of the rainy season. The passengers were primarily retired seniors. There were fewer with wheelchairs and walkers due to necessity for walking in most ports in order to see the most interesting sights. At this time, the river is at a high water mark, extremely muddy and as much as 10 miles wide. The captain told us that the huge amounts of water coming down river slowed the ship down somewhat. The itinerary originally included a stop called Alter du Chao and we did not stop there. The ship’s announcements led us to believe it was due to the heavy current and the need for more time to reach Manaus however Michael Scott, the Smithsonian lecturer, showed photos of Alter du Chao which is essentially a set of white sand bars with restaurants and beach chairs like a resort and told us it was generally underwater and shut down at this time of year so anchoring off of it would have been useless. At all of the Amazon ports, we did see that the greenery we thought were water plants were actually the tops of the trees on the river islands just barely sticking up above the flood waters. On one shore excursion, it was pointed out that we were able to dock much closer to the attraction than would be possible during the dry season when visiting the rubber plantation would have involved a 2-3 kilometer walk through the jungle. The cruise was smooth for the most part. There were occasional brief rain showers which is to be expected in this area of the world. The crew diligently dried the deck and recovered the lounge chairs after these showers. Cruise preparations: You will need a Brazilian visa for this which can be obtained by filling out a form on the embassy website, obtaining a US postal money order for $160 per person and taking your passport to the embassy or using a visa service is no embassy is near. You will also need either a yellow fever inoculation or a waiver letter. Since we were both 70 or above, the local travel medicine clinic stamped the inoculation folder with a waiver stamp for us. On the advice of the travel clinic, we also purchased permethrin spray at REI and sprayed two outfits for each of us and got bug repellent as well. We never saw a mosquito during the entire trip but if everyone else did what we did, we probably traveled in a cloud of bug repellent. We also got malaria tablets with a prescription from the travel clinic and took those with absolutely no side effects. Many people covered their arms, legs, ankles, and more when they went out while we were on the Amazon which was probably a good precaution but again, bugs just seemed to be non-existent. Ship: The Navigator is the smallest ship in the fleet with 480 passengers and a crew of 360. It is cozy but generally feels uncrowded and many of the passengers said it was their favorite ship. Many of the comparable spaces on other ships in the fleet have been combined on the Navigator. For example, Coffee Connection and the Internet room share a small lounge area. The piano bar is another small area across from that and the small library adjoins them as well. One nice difference from many cruise ships is that the showroom is in the back of the ship. The ship is well maintained. All of the crew demonstrated incredible friendliness and willingness to help. This seems to be a hallmark of Regent. Cabins: The cabins are identical to other Regent ships in that most are 328 sq. ft. suites with a seating area, a balcony, a very spacious bathroom and a walk-in closet. The bed and linens were wonderful and we felt there was plenty of storage space. Our only complaint, and it was a common one, was that the thermostats in the cabins did make much difference in the temperature. We were told that heating/AC is done by blocks of cabins overall so that some passengers complained of hot cabins while others said they were freezing. Dining: The Navigator has a main dining room, the Compass Rose, identical to other Regent ships. It has open seating. There is one specialty restaurant, Prime Seven, which is a steakhouse. Prime Seven adjoins La Veranda, the breakfast/lunch buffet. The double doors between the two were often opened to provide extra seating for breakfast and lunch when the buffet was always crowded. As with other ships, La Veranda became Sette Mare, an Italian restaurant, at night. I liked the fact that there were several dishes alongside the salad bar at night that were not on the Sette Mare menu and provided more choices. Breakfast and lunch items were also available at the Pool Grill which had some incredible theme lunches on sea days. The food was wonderful no matter where you ate although by the end of 26 days, we were ready for a simple home-cooked meal again. We’d had our fill of steak and lobster. There is no pizza station on the ship although the hamburgers and hot dogs at the grill were very good. We did discover that if you wanted a dish not found on the menu, a special dessert or a complete Indian dinner for example, it was possible to make arrangements for this. Entertainment: The singers and dancers were all new on our cruise and somewhat tentative in their first production show but excellent after that when they got the butterflies out. Other entertainment included a female piano player (great talent but with a super ego that was a bit of a turn off), an impressive husband and wife classical guitar duo, a tango act and some local entertainers who came on for one night. We especially liked the group of five from Manaus who used native instruments to imitate nature sounds as part of their songs. There was only one show nightly so I would advise arriving early to get seats since the seating around the top and sides of the show room was awkward and uncomfortable bar height seating or obstructed low seating. A Smithsonian lecturer, Michael Scott, was on board the entire cruise and he gave very informative and interesting talks often on the coming ports, the wildlife and more. Since there were many sea days, this added up to a lot of talks and they were well attended. He was also often up on deck watching for wildlife to photograph and made himself available for questions. The ship offered, as many do, games on sea days which were played on deck or in a small carpeted corner on deck 9. These included shuffleboard and baggo, magnetic darts, plastic bowling pins, indoor croquet, etc. There were generally 20-25 people attending these games and hoping for some fun and merriment. Unfortunately, the staff assigned to put these games had no imagination or playfulness in putting them on and it was often 15 minutes or less before they were over. The singers and dancers were being trained to assist with the games during the last week of the cruise and hopefully they might bring some variety and innovation when using the game materials provided. Liars Club was held twice during the cruise in the top lounge, Galileo’s. Team Trivia was held nearly every afternoon at 4:30 in the Star lounge. Again, I would advise arriving very early to secure seats and form teams. Both were very well attended We arrived about 15 minutes before Liar’s Club was to start and were unable to get a seat even though extra chairs had been brought in. This cruise crosses the equator twice. Anyone who crosses becomes known as a Shellback and is supposed to be initiated by King Neptune. Some of the entertainment crew stood in for the passengers and there was a lot of laughter as they were slimed and pushed into the pool. Ports and excursions: Note: The majority of Regent shore excursions are free and well worth taking. However, few cruise ships visit the Amazon and tourist guides and sights may not be up to the level one would normally expect. Gustavia, St. Barts: Small French-speaking island. Restaurants and shopping are much higher priced than other parts of the Caribbean. We walked to the TI from the tender (the TI is located on the water about a block and a half from the dock and is not well marked). We got a map from the TI and walked around the small town to Shell Beach where we found a lot of the singers and dancers enjoying an hour of beach time. Most shops were closed during the middle of the day. Castries, St. Lucia: We took the 7 hour “Land and Sea to Soufriere” tour. We took a small van over the very winding roads of the island stopping at a small fishing village for a potty break and to stretch our feet, a viewpoint, a botanical garden and an “estate” where we had a buffet lunch of local foods and then were led on a short tour to see mock-ups of worker huts and processing of coffee beans, sugar cane and coconut like they would have been done in the past. The several vans of passengers all met at a dock to go on a catamaran (more like a ferry) for a stop along the coast for a short swim (it was twilight by this time) and then continue back to the ship. Note: This was such a long tour that the long sail back to the ship was in the dark. The boat was dimly lighted. We were served rum punch and other non-alcoholic drinks and the guides did their very best to keep us entertained by dancing to the songs playing over the loudspeaker. Everyone was quite tired by the time we were back to the ship. Half of the passengers on this tour did it in reverse – catamaran first, van back to the ship. St. George, Grenada: The ship docked on a Sunday in Grenada. We had been here before and just walked off the ship, through the car/foot traffic tunnel under the hill where the fort is, and around the small harbor. The only people we saw where several taxi drivers who stopped to ask if we would like a tour. There is very little to see around the harbor. Some passengers walked up through town to look at one of the two churches. Port of Spain, Trinidad: We took a city tour which included a botanical garden and a steel drum performance. Our guide spoke good English, was very knowledgeable and proud of her city but gave an honest description of the pluses and minuses of the area. The botanical garden was pleasant and easy walking. The steel drum concert was given by six older gentlemen at their steel drum club’s practice facility outdoors under a roof which was very handy when a sudden heavy rainstorm came through. Boca du Valeria, Brazil: After four sea days, we arrived at this small fishing village of perhaps 75 people. There were no shore excursions here because the ship tenders simply dropped passengers at the tiny dock where we were eagerly greeted. Children (who speak almost no English) mobbed the walk off the dock and quickly grabbed your hands to escort you to the right down the path through the jungle as far as you cared to walk until you turned around. There were many boys along the path with pet sloths, parrots, huge bugs and parakeets hoping you would take their photo and give them a dollar. There were adults next to small stalls selling wood carvings and jewelry made of feathers. Apparently the villagers from miles around come to greet the very few ships which stop here. Once we made it clear to our four kids that we wanted to see the village, they led us along the boards and pathway to the one-room school and adjoining one-room church. At that point, we gave them each a few dollars and had a photo taken with them and they immediately disappeared in search of more passengers. Suggestions: All of the kids eagerly accepted the chocolates left on your bed each night (they will melt once you are off the ship and be quite messy). Dollars are good. There was a small stuffed bear in our cabin and I gave it to the smallest child. I think all of the girls would have liked one. The school is very basic and welcomes any school supplies (pencils, etc. from the Dollar Store) as well as money. I had several emergency sewing kits which I gave to an old lady and to a woman who beckoned us to visit her house. This was one of the most interesting stops of the trip. If you go and wonder how they have very few possessions but have a satellite dish and tv, we were told the government provided these some years ago as a way of raising the literacy level and lowering the extremely high birth rate (it worked). Manaus, Brazil: We had a two day stop in this town of 2 million. Day one we took the Highlights of Manaus city tour to the restored Opera House (amazing), the city zoo (sad), and the indigent indian museum (small and skippable). The second day our excursion was Rubber Museum and Indian Community which included a boat trip to a mock-up of a rubber plantation from the late 1800s. The plantation was built for a movie production and now is a very educational tourist attraction. Our guide was excellent and we were able to fully understand the desperate plight of the men who became rubber-harvesting slaves and what they had to do. We also visited an indigenous indian village where we were given a performance of traditional songs and dances in a tribal meeting building. Despite the loin cloths on the men and topless grass-skirted women, the modern haircuts on the men and the somewhat embarrassed postures of the women made it clear they are very much a part of the modern world just a few miles down the river. In the evening, we took the caiman hunting excursion. Everyone is boarded onto two large riverboats which then take you across the river about 45 minutes to an area where smaller 10 person boats are waiting at a dock. The boats go off into the dark lighted only by the moon (a full moon in our case) to cruise through the tops of the trees of the flooded islands while a man in the front shines a flashlight into the foliage hoping to pick up the reflection of the caiman’s eyes. The jungle sounds around you are extraordinary. Most of the boats found no caiman because the full moon made it possible for them to see us and move away before we were close enough. One boat did catch two small caiman and brought them back to the riverboat for everyone to hold for photos. I would do this again just for the experience of floating through the dark and listening to the wildlife sounds. Santarem, Brazil: Although there were good shore excursions from Regent, we joined another couple and booked a private guide, Karim, with Big Tree Adventures. This knowledgeable, friendly and capable guide with a van and driver was worth every penny. We toured leisurely through the fish market, the fruit and vegetable market, stopped for photos of a church, had a beer at a very nice hotel with a great view of the waterfront, and then had a great fish lunch at Restaurant Piracema. Afterward, we boarded a small boat and went across the meeting of the waters (where the clear, dark water of the Rio Tapajos meets the muddy Amazon) into Maica Lake to see sloths, lizards, many birds, giant water lilies and local homes. It was one of the best days of the cruise. Parintins, Brazil: We began booking shore excursions too late to see the city during the day but were lucky to get on the Boi Bumba Folk Show excursion in the late afternoon. Passengers are taken by tender to the dock and walk across the street past the market to an air-conditioned performance venue. Go as early as possible to get the best seat. The town is famous for having the second largest Carnival-type festival in South America. Two clubs compete only for the honor of winning and annually design flamboyant costumes, floats, and dances which are presented during the last weekend of June in an outdoor stadium constructed for that purpose. We were treated to a one-hour performance indoors by one of the clubs. Singers and dancers moved in front of us for 60 full minutes. Their energy was incredible. Don’t miss this one. Devil’s Island, French Guiana: After exiting the Amazon, there is a one day stop with no shore excursions at this small, infamous island, site of the French prison depicted in the movie “Papillion”. The island is a tropical paradise of palms, birds, and monkeys. The buildings are in decay and visitors can walk wherever they like. There is one building now used as a hotel/hostel and serving some food. There are several ways to access the ruins in the center of the island, either by taking the slower but longer outer road or using the quicker path with steps. You can see the solitary confinement cells in a fairly well preserved building, others where only the lower rock walls remain, the childrens’ cemetery where the families of prison employees were buried, and more. There are very few signs. Bridgetown, Barbados: We took the “Beach Break” excursion. Guests are bussed to a long, white beach where there are pairs of lounges sharing a large umbrella to choose from. Bathrooms and changing facilities are upstairs in the beach bar which owns the lounges. The water is a beautiful shade of blue and was calm the day we were there. The water temperature was a little cool but easy to stay in. For $10, a boat would take you out to view large turtles and coral. St. John’s, Antigua: “Historical Island Drive and Beach Break” Along with our very funny local guide, we were bussed around the island hearing about the politics and culture of Antigua. We stopped at two high lookouts with ruins of English forts and then went to Nelson’s Dockyard where sailing ships were repaired and outfitted during the height of the English occupation. We were given a ticket for a rum punch or soft drink in one of the buildings which is now a bar and then taken to a beach. Despite what the Regent description said, there were bathrooms and changing facilities at the beach as well as shaded tables, a few benches and lots of sea grape trees which provided shade as well. San Juan, Puerto Rico: We did the Rainforest Nature Walk. This is a long excursion to El Yunque National Park, the only rainforest in the US National Park system. It’s about 1 ½ hours from the port. There was a stop at the visitor’s center with a movie, a waterfall photo, a pool built by the CCC, and a tower to climb for a view. The nature walk in our tour was very short down some steps, around a picnic shelter and back again and had no “nature” to see. I understand that other tours actually did have a walk on a path so which guide you get makes a difference. The ride back to the ship was during rush hour and San Juan has very clogged streets so it took even longer than the ride to the forest. Our guide had brought along a bags of chips, water and beer which were much appreciated since we had been gone a very long time and dinner had started by the time we returned. Read Less
7 Helpful Votes
Sail Date: May 2017
Regent offered the best itinerary and time of the Amazon River...hence we booked it! A careful evaluation on our return home leaves me with the following comments: The best..."all-inclusive" means just that...you pay for ... Read More
Regent offered the best itinerary and time of the Amazon River...hence we booked it! A careful evaluation on our return home leaves me with the following comments: The best..."all-inclusive" means just that...you pay for nothing - wifi, shore excursions, specialty restaurants, booze, friendliness of the crew, gratuities...nothing! The "very good"...cabins were comfortable and well serviced, for shipboard, we had good wifi, Prime 7 for steak was excellent (though service was a bit tardy). The "average" and "below"...daily entertainment on sea days was very limited, evening entertainment was weak. Restaurant service was very inconsistent - one day every efficient, next you would have to wave down staff to check on meal. The layout of the ship...all entertainment, lounges, etc. are at med-ship or at the stern...meaning that you must go on-deck to experience any port entries, sea life watching, etc. No lounge offers sea views while sipping a cocktail. Would we go back? Only if no other line offered an equal itinerary. Read Less
77 Helpful Votes
Sail Date: May 2017
We have noticed a change in the amenities since Norwegian took them over. Not as much luxury and we saw some skimping. The entertainment was repetitive - piano player ,guitar piano player, guitar. We stopped going to the shows. ... Read More
We have noticed a change in the amenities since Norwegian took them over. Not as much luxury and we saw some skimping. The entertainment was repetitive - piano player ,guitar piano player, guitar. We stopped going to the shows. The restaurant service was okay but the lunch menu was cream soup daily. The lecturer had political opinions and didn't hesitate to state them. For one of the lecturers,. he spoke for twelve minutes about the policy of the new White House on the environment - irritating since he was Scottish. We did get to Devil's Island on this cruise. We have tried before at least three times on other cruises and never could due to weather. The Captain was Italian and had a hard time with his English We did see other officers around the ship but rarely saw the Captain. Internet serviced was impossible on the ship just about everywhere. I could only stay connected for 5 - 7 minutes at a time and then not again for many hours. Read Less
5 Helpful Votes
Sail Date: May 2017
The itinerary allowing us to travel to Bermuda from Florida on the ship was our deciding factor to celebrate our 44th anniversary. We cruised on the Navigator for our 30th anniversary and did not want to miss out on this last trip to ... Read More
The itinerary allowing us to travel to Bermuda from Florida on the ship was our deciding factor to celebrate our 44th anniversary. We cruised on the Navigator for our 30th anniversary and did not want to miss out on this last trip to Bermuda. The ship was beautiful, having been refurbished last year, and was better than our expectations. Embarkation and disembarkation were smooth and easy. The food delicious and always flavorful, attractive and top service. We especially enjoyed several of the cast productions however felt Clive Carrington's classics and piano bar entertainment was the best we have enjoyed (this was our 28th cruise). His amazing talent playing everything from classical to current venues as well as singing kept us entertained nightly. Guests and one of the bar servers, Elvis, even shared his mike adding so much to the evenings. Singer Shauna Hicks' Broadway show was also amazing. She was featured two nights and we wish she was on stage at least once more. Another great talent who hope to see in the future. We enjoyed the special interest lectures with Kim Orlando. Service was always perfect, helping with smiles and warm greetings. We definitely will cruise on Regent again and plan to book one of their other ships for variety and itinerary from Florida. Read Less
14 Helpful Votes
Sail Date: May 2017
Our friends found a great deal for RSS 25th Anniversary cruise and so we jumped at the chance to join them and try our first luxury cruise (previously sailed with Celebrity, HAL and NCL). It started well with an upgrade to a balcony suite. ... Read More
Our friends found a great deal for RSS 25th Anniversary cruise and so we jumped at the chance to join them and try our first luxury cruise (previously sailed with Celebrity, HAL and NCL). It started well with an upgrade to a balcony suite. Embarkation was smooth although they did not have our cards and had to escort us to Guest Services which was unusual. The ship has been recently remodelled and we were impressed by our cabin and the public spaces. The ship has notable vibration problems in the rear spaces such as the theatre and bars. At times all the bottles were clinking and sitting on stools almost required hanging on. It was also notable how much more this smaller ship moves. Especially in our forward cabin, this cabin was very noisy when arriving in ports as well. As a married couple in our early 40's we were regularly queried if we were entertainment when embarking so I think it highlights the average age is much higher than our previous cruise experiences. Unfortunately we did not meet our room attendant for the first 2 days and eventually when we queried how we were supposed to set up the personal bar, the assistant HK visited us with our attendants to find out why we had not been given a tour of our cabin and requests for our personnel requirements. Things improved after this. The first 2 nights in the Compass Rose we also found the service to be very casual and when my wife asked if she could taste a different wine to the daily special the sommelier quoted it was not a wine tasting event?!!? A query to the FB manager was handled quickly and professionally and we had no future problems. Many of us felt that the crew seemed very tired and uninterested and that this may have been due to them just completing the world cruise and apparently having a very rough crossing. After a couple of days service improved and after visiting Bermuda where the weather was great and the crew got a chance to get ashore, service notably improved from then on and by the end was an excellent standard. We appreciated the amazing dinnerware, quality of furnishings, pool chairs, sporting equipment, the library etc. It was a noticeable improvement in quality. We felt breakfast was average to good (except the caviar Sunday which was fun). Lunch options were plentiful but the standout was dinner. The compass Rose has a great dinner, Prime 7 was superb and the Italian was a nice change (although hard to get into with the limited seating). Entertainment was not as good as we have experienced on the larger ships, most other passengers thought the production shows were great. The last one was excellent but the earlier ones were a bit flat and the quality of some of the singing and dancing wasn't great. The theatre looks amazing but unfortunately gets very crowded and could be difficult to find a comfortable seating arrangement. We enjoyed the silly activities and the deck games. The pool area was nice but shade was limited and unfortunately rude passengers reserved deck chairs for hours without using them and this was never policed. Also many use multiple deck chairs which is even more arrogant. Included tours were quite good but we are not group tour people and with large groups and elderly members it made for very slow going. Overall we had a very fun time and appreciated the lift in quality especially as we were fortunate to sail on a very good deal which made the value for money even more outstanding. If we had paid full price the early service issues would have been unforgivable. The vibration, movement and noise issues would be annoying. At our age it is probably preferable to sail on the ships with a slightly different demographic but still appreciate what an amazing time we had. Read Less
108 Helpful Votes
Sail Date: May 2017
This was my very first time cruising, so i didn't know what to expect. I am 49, and I took my 19 year old niece. Obviosly youngest on Regent. While we enjoyed dressing up for dinner a few times, we didn't like feeling obligated ... Read More
This was my very first time cruising, so i didn't know what to expect. I am 49, and I took my 19 year old niece. Obviosly youngest on Regent. While we enjoyed dressing up for dinner a few times, we didn't like feeling obligated to. Well, if you want to leave cabin that is... We had the first night at hotel in Miami. That was extremely disorganized. Even though Regent knew of an embarkation time change weeks before and notified me, they aparently didnt tell anyone at the hotel. Or the staff just didnt know. The Epic hotel, imo, was a complete disaster. On the plus side, transport both from airport and from hotel to port was great. Very organized. The ship itself definitely not worth the amount we paid. I did read other reviews prior, so perhaps Navigator isn"t a fair representation of Regent. If not, it should be much cheaper than the other 3 in Regent's fleet. Since it was nicely refurbished, it looked really great. But old. There was a lot of vibration and noise! I dont think all elevators were working simultaneously at any time the entire cruise. So you can imagine the wait times! And they actually use this ship for world cruises? I had my fill after only 11 nights. Definitely not a luxury experience. Service was excellant, everywhere. All waitstaff, bar staff, cabin steward.... They all go out of their way for you. Any shows or entertainment were definitely geared to a much older crowd. Not an issue though. The crew gave a great performance on the last night. Not being a drinker I really can't comment on lounges or nightlife. The food was good, but not the best. Certainly not what I was expecting. Room service menu was poor. But if it is during dinner, you can order from Compass Rose. We were both very pleased with the shore excursions. Both the quality and the way Regent handled them-very organized. Even when there were time changes. Towels and bottled water as you leave ship. But then, this is all what you should expect for a luxury cruise, right? Overall, I would probably do Regent cruise again only if it were a different ship. Or a LOT cheaper! Otherwise I would go with a more casual line. I booked another cruise for 2019, but not with Regent. Read Less
156 Helpful Votes
Sail Date: March 2016
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you ... Read More
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you really look forward to visit and on this trip it was Gibraltar with really good shore excursions being offered. So imagine our disappointment when our stop was cancelled a month after our final payment was made with no explanation (I know they don't have too but this a premium cruise line) and Barcelona was changed to an overnight . When asked about on board we where only told it was for "operational reasons" and nothing more. I think I found the real reason when arrived in Barcelona when around 2PM to a pier with dumpsters and stacks of materials. Embarkation was as smooth as always with Regent really does a great job of getting you on board. A glass of champaign and off to lunch to meet your fellow passengers until your cabins are available. Our stop in Bermuda was as expected which was just OK. We arrived on Easter Sunday with almost everything being closed but a pleasant drive around the island each day was offered. We did learn quite a lot about the island so all in all not a bad stop. This was our fifth crossing and we where looking forward to the sea days and the interaction with our fellow passengers. One of Regent's greatest assets is a cadre of returning cruisers who enjoy travel and interacting with other guests and staff. You've never really done a crossing until you done "Regent" crossing. Activities are led by the show cast members which gives you the opportunity to get to know some amazingly talented young people starting out on their acting careers. The fun is not the games but having fun with the other passengers and cast members. Our crossing started out fine from Bermuda but we lost an engine before our stop in Madeira so we arrived late and all shore tours where canceled. We where able to get repairs so we where off to Barcelona passing Gibraltar at dawn but the weather was good entering the Med. Our arrival was around 2PM with our shore excursion beginning at 3PM for a 3 hour tour which after we where on the bus became a 5 hour tour (returning at 8PM with luggage outside your cabin by 11PM). OK, Barcelona is an amazing city and we really did get to see a lot of it. But beginning our tour so late the Sagrada Família was closed when we arrived so only got to see it from the outside. Returning to the ship we found the dumpsters full of pool and veranda furniture so I guess we now know why we skipped Gibraltar. It was not about a "Celestial Crossing" as advertised but getting the ship in early to start the refit. Service was not up to Regent standards in the Compass Rose dining room. Some servers where perfect with pacing of your meal like the finest restaurant while others just delivered the meal (how do you serve a Dover sole and not debone it for the guest) and you had to ask for refills of bread. The staff on the pool deck seemed understaffed with long waits getting your drink order taken and delivered. The shows where fantastic in all respects. Having met the cast during activities really gives you a focus when watching them on stage. With Regent changing production companies I hope they are able to maintain the very high standards they have achieved to date. You compare Regent with the finest available which after many exceptional cruises becomes a very high standard. Having to leave you door open to your cabin to use the internet is unfortunate lack of service. Hit and miss in the dining room shows a lack of training of new staff. Changing the itinerary after you receive payment without explanation shows a lack of respect of your very loyal customers. When you are spending a lot of money for a cruise you expect the best which we didn't receive on this trip. Let's hope this is a one off exception. Read Less
21 Helpful Votes
Sail Date: March 2016
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the ... Read More
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the negative reviews. Let me reassure you it was the best cruise line we have ever cruised with and we have cruised with many others including Cunard and Royal Caribbean. Embarkation was quick and easy and we were met by friendly staff handing out champagne. A nice start! Cabins were not quite ready so we went to the restaurant for lunch. The staff were there to make sure you had a table of your choice and were serving drinks to our table. It was a self service restaurant, The Veranda, the food was excellent and again the staff were really helpful, especially with elderly passengers carrying their food to the tables for them, always with a smile. Nothing was ever too much trouble. When we arrived to our cabin we were very impressed with the cleanliness and the size of it! A bathroom with bath and shower, large king size bed, seating area which led into the balcony which although small plenty of room for a table and 2 chairs which we used often when the weather was nice. I loved the walk in wardrobe which had loads of space for hanging clothes plus drawers that even I couldn't fill and I take a lot of just in case clothes with me!!!! There was a bottle of champagne on ice and a lovely selection of fresh fruit. The fruit was replenished daily and the fridge filled with soft and alcoholic drinks plus bottled water which was also replaced as we used it. The bed was very comfortable with lovely fresh Cotten bedding and the most comfortable pillows! We were in a cabin at the rear of the ship which unfortunately was as noisy as other passengers said it was!! We slept with earplugs in and managed at first but after a few days of this noise we went to reception to ask if there was another cabin we could have as we were very tired from the disturbances due to the noise in the cabin, we found out we were near the propellers which is the reason for the noise and the vibrations which was constant. They were really sympathetic and upgraded us to a coseirge cabin at no extra cost which was mid ship. No noise or vibration!!! Fantastic! I would advise to pay the extra for mid ship cabins if you will struggle with the noise and vibrations. It was extreme vibrations! The food was superb in all the restaurants and the staff in all areas of the ship were friendly and helpful at all times. Not having to sign for every drink and not think about the price of everything was so easy. Plus free excursions which we booked ahead of the cruise. All online and simple to do. The tickets for these were in our cabin on arrival. The shows were pretty much the same as all cruises but were good entertainment. The seating for shows was very comfortable and we never struggled to find seating. Room service is fantastic. The day of departure was well organised and easy too. Coach transfers and hotel pre cruise etc were all organised for us and coach to airport at end of cruise had regency staff there until we entered the airport so we all knew where to go. This was a top class cruise company that we would highly recommend to anyone. Don't believe the negative reviews as we couldn't fault a thing. Worth the extra cost and will definately use them again. Read Less
4 Helpful Votes
Sail Date: March 2016
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer ... Read More
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer goo. Dining: Prime 7 is always a great steak venue. Service in the main dining room, Compass Rose, is always great. When we arrived in Barcelona we had an overnight and enjoyed seeing the beginning of the renovations. Upon arrival, teams of folks waiting at the dock with lines of dumpsters. Seeing all the deck furniture, pool furniture, lounge chairs, dining room furniture being removed was exciting. We saw the photos of what the Navigator will look like after dry dock. RSS wants all it's fleet to be modern and look like their latest new ship, the Explorer. So nice to see our favorite ship being "fixed up". Read Less
24 Helpful Votes
Sail Date: February 2016
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We ... Read More
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We booked this ship and itinerary because there really isn't much choice in the small ship market in the Caribbean. We really need the smallest ship possible for our mixed group of 5 including a 92 year old. Even after I booked the cruise I continued to worry myself by reading the mostly negative reviews, but taking them with a grain of salt! It did concern me that at one point I talked to a Regent rep about the reviews, and she stated that they never read the reviews! They stand by their product and reputation and don't care what people write. We had a mostly positive experience and really enjoyed certain aspects of the vacation. Even though tables can't be reserved at dinner, we went at 6:30 each night to Compass Rose and were able to sit at the same quiet table in the back with our excellent waiter Artiyun. We also greatly enjoyed noontimes at the Pool Grill although beverage service was spotty. Most of the time we simply walked to the bar and got our own drinks. The area in which customer service really broke down was the Destination Services situation. I signed us up - including our 92 year old - for shore excursions which were mostly bus tours. However, the walking distances from the ship to the busses was extreme and there was no assistance. It was hot and humid. Even much younger passengers were complaining. There were no golf carts or other assistance. In one port we asked the Destination Services hostess who was actually on the excursion with us for assistance in finding the golf carts (which we had seen around) for travel back to the ship and she stated that they were not her responsibility and she would not help. Finally a fellow passenger commandeered a policeman to have a golf cart come for a few of us with the promise of $20! In another port, the Destination Services staff person who was with us stated it was her first time in this port and she did not know where the restrooms were located, leaving us all with an uncomfortable 1 hour "shopping stop" with no restrooms. In another port, we were told that Regent would not allow their wheelchairs off the ship and the golf carts were not available - then we saw the neighboring Saba ship with many golfcarts marked with their banner, shuttling their passengers to the busses! Finally, the trip to Blue Lagoon to the Sea Lion Adventure was a disaster. We had taken this trip to do the dolphins 2 years ago and it was great. This year, because I knew the walking distance to the ferry was extreme, I sent our 92 year old ahead so he could walk at his own pace while I waited in the lounge for the trip tickets and the tour to be called. I even told the Destination Services staff this was my plan. When the tour was called and I had the three tour tickets, the tour operator would not give me all three wristbands. I had to run all the way to the ferry stop, get my father and husband, and walk them all the way back to the ship to get the wristbands. I almost cancelled the whole affair at that point. Finally about midway back the tour operation acquiesced and gave me the wristbands so I could get my father back to the ferry. At Blue Lagoon, we had about 5 minutes with the sea lions, then spent a very stressful and hectic hour trying to get the photos. It was chaos. When they called the 4:00 ferry I was still waiting in line. My husband told me to just get my money back, but the line at the cashier was too long to even do that. The ferry was overcrowded, and if we had not make it on this ferry, we would have been late to the ship. This is an excursion no responsible cruise line should offer to its passengers. It is indeed unfortunate that these type of experiences tainted an otherwise fairly successful trip. Read Less
160 Helpful Votes
Sail Date: January 2016
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much ... Read More
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much nicer. Yes, this ship is going into dry dock for improvements, but, the physical layout of the ship will not be improved. The good, staff is pretty good, although no-one tried to learn my name as they did on Crystal. But they were a good wait staff. Entertainment, hmm....not that great. Two nights of looking at staff for entertainment. We were polite though. Not good. Yes, the ship has a vibration problem, and everyone on the ship is tired of hearing about it from passengers. So, my cabin was good, my cabin attendant was good, and tours were awesome, as was the guest lecturer. I would suggest that everyone, research your cruise and ship lines. Understand that there are good things and not so good things about ships and cruising, and make an educated choice for your next trip. I personally had a good time on the ship because the staff wants to please you, and they do. But, if you compare this ship to other ships of the same size, unfortunately, this particular ship would not match up. Read Less
11 Helpful Votes
Sail Date: January 2016
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great ... Read More
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great Britain. Excellent lectures. Only down side is that ship needs a redo as it is looking a little tired. Very friendly attentive staff. Small ship 450 folks allowed one to get to know some fellow passengers and staff. Will try them again. This was our 14 th cruise, but first with Regent. Thought Crystal rooms had finer decor and as noted ship needs a redo. Getting on and off excellent due also to the fact that it is a small ship. Strange that they landed at different terminal then left from and they provided bus back to original terminal where we had parked which was quick and non issue. Not a fan of Miami vs Fort Lauderdale as traffic worse in Miami as we drive down from Sarasota , Florida. Read Less
10 Helpful Votes
Sail Date: January 2016
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best ... Read More
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best dinner at Prime 7, small filet and crab legs were delicious. Compass Rose was also good, but the evening dinner at Setti Mari was a disappointment. Did not make it to any shows, but heard they were good. Did a couple excursions including Atlantis. It was well organized and worth the day visit. We also visited Great Stirrup Cay which I really enjoyed. I loved just relaxing and listening to the steel drum band. Also had a massage at Canyon Ranch Spa and enjoyed that as well. The gym is just okay. It's small and during high peak hours there was no cardio available. However, I enjoyed walking the deck when we were docked. There is a little track you can stroll around to get some exercise in. They have a small putting green and shuffleboard on deck 12 which got some action. The pool is small, but perfect for this size ship. Jacuzzi's were used and they were clean and the right temperature. Other than a just okay meal at Setti Mari everything was amazing. Read Less
168 Helpful Votes
Sail Date: December 2015
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
7 Helpful Votes
Sail Date: November 2015
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service ... Read More
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service staffs. The Patio Grill at noontime biggest shortcoming is the lack of ice to cool salads with mayo and other non heat resistant dressings and contents sitting out in the open sun without being cooled by ice. The Island Excursions for the most part consisting of riding up one steep hill and down another. SAt. Bart's is over hyped . Also, this can be said of the remaining Isles. The Amazon River stops at the small villages at which the residents live with Sloths, Monkeys and Rats as pets. The opera House at Manaus is not to be missed. Most of the tourist items for sale in the amazon region are prohibited from entry into the US. Also, the Piranha fishing and Boi Bumba trips are lots of fun. The on board entertain consists of a resident song and dance troupe (Jean Ryan) from Miami and various comedy acts billed as "Direct from Las Vegas". The Pool Bar on Deck 10 has impecable service and a never ending selection of drinks. The pre-cruise hotel stay at the Hyatt Regency Coral Gables had the most comfortable bed I ever slept on and the Breakfast Buffet silky scrambled eggs were the best I ever have tasted. Read Less
94 Helpful Votes
Sail Date: April 2015
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. ... Read More
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. The suite was clean and enough room for us. The suite came with butler service, which was very efficient, friendly and helpful. Both the butler and suite attendants always seemed cheerful and quickly learned our daily routine and worked around it. Overall, the service on the ship was excellent. There are several choices for dining, but we found the Verandah and the Sette Mari to our liking. The Compass Rose did not seem to meet the same standards as on the other Regent Ships. We went on several Regent excursions and found them to be enjoyable. We also went out on our own at several ports as the long bus rides and constant waiting for other passengers to keep a schedule gets tiresome. We had one major problem during the cruise: VIBRATIONS. Most of the public areas had some vibrations, but we were able to accept that. The most annoying and discouraging aspect of these vibrations was in our suite whenever the ship was in motion. Everything placed on the furniture rattled and the bed shook constantly, making sleep a luxury. It led to several afternoon naps when the ship was in port in order to catch up on our shuteye. I made an appointment to meet with the general manager, who was most polite and understanding. However, the ship was fully booked so we were stuck. The most disturbing part was his acknowledgment that others had complained about the vibrations but Regent had apparently not done anything to remedy the situation. He assured me that he would pass on my issues to the corporate office, which I appreciated but did not help us sleep! We have traveled the world and consider ourselves savvy travelers. If Regent knew about the vibration problem, which a cursory look at other reviews on this website will confirm, then it should make a full disclosure to prospective passengers. It may scare some people away, but in a competitive marketplace, it is the right thing to do. I looked at a new car several years ago and the sales manager indicated the manufacturer was still working on some issues. With that knowledge in mind, I bought a different model from the same dealer. Regent is charging higher prices for upgraded suites such as ours and not disclosing the problems that go along with the suite. Why ruin an expensive vacation by having to sleep in a bed that feels like a washing machine in the rinse cycle? Read Less
1 Helpful Vote
Sail Date: March 2015
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble ... Read More
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble for them. Over the three cruises we have found that on the whole the excursions which are included are really good. The advantage of Regent Seven Seas is that once you are on board everything is included. To date our three cruises with Regent have been on the Navigator , next year we will be trying one of their other ships, however I'm sure we will be back on the Navigator at some point in the future. We have tried other cruise lines (Royal Caribbean, Celebrity) but none have come anywhere near to Regent Seven Seas. Read Less
88 Helpful Votes
Sail Date: March 2015
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew ... Read More
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew Kapers' which was as bad as it sounds) and it's really good that all the trips are included as are all drinks and gratuities. Now for the not so good. The transfer from the very nice hotel that Regent had put us up in to the ship was a joke. The bus driver tried to offload all his passengers (including several very elderly and infirm) at the wrong cruise ship! He pulled up alongside a Norwegian Cruise Lines ship and announced that we all had to get off and fetch our own luggage! This caused consternation and eventually we were delivered to the right ship, but several passengers required wheelchairs and these were not readily available. Once on board we were invited to take lunch on the pool deck, but no-one was around to 'show us the ropes'. Eventually we managed to attract a waiter's attention but really we should have been better looked after. Our suite was lovely, but I'm so glad that we were midship as the worst thing about the Navigator is the vibration. When having a meal in the restaurant at the aft of the ship on deck 10 it reminded me of being on a cross Chanel ferry as everything was shaking! I'd read other reviews which warned of this but I thought that the reviewers were being ultra picky, but I can assure everyone that they're not; it really does vibrate this badly. It took my wife 2 days to get her sea legs as a result, and others on board were similarly affected. The staff on board were nice, but no-one seemed to go out of their way to make you feel special. My wife commented that the staff's attitude picked up from Thursday, possibly as a result of everyone completing a mid week questionnaire? Overall we had a nice relaxing break and we met some interesting and friendly people, but it was expensive. However, I felt that the Navigator is old and tired, and can do with a refit. We've only cruised once before (with Seabourn) and personally I think Seabourn knocks spots off Regent for its ships and staff attitudes. Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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