5 Helpful Votes
Sail Date: October 2018
We chose this 28 day back to back cruise as we had not been to Alaska in many years and all we had to do is fly one way as we live in Florida. We flew to Vancouver and since we had a penthouse we received a free night at the Four ... Read More
We chose this 28 day back to back cruise as we had not been to Alaska in many years and all we had to do is fly one way as we live in Florida. We flew to Vancouver and since we had a penthouse we received a free night at the Four Seasons Hotel. Embarkation was easy and after a small lunch in the Veranda our luggage had been delivered and our cabin was ready. Service and food on the ship were superb. We really enjoyed the Veranda for breakfast and lunch and had most of our dinners in Compass Rose. The menu selections were huge and it was always hard to decide on an entree so we usually shared between the two of us. Chartreuse was not our favorite but we enjoyed Prime Seven (especially the whole Maine lobster) several times. The excursions in Alaska were exceptional. We went whale watching (saw hundreds), and loved watching the dolphins play and the bald eagles who were spotted in the trees by our guide. We had a dungeness crab feast in Ketchican (all you can eat)! Two ports were cancelled (Nicaragua because of unrest and Grand Cayman because of Hurricane Michael). Would not want to go back to Acapulco or Guatemala. Mostly life on the ship was great. There was good weather and we enjoyed just sitting by the pool reading or going to lectures and playing duplicate bridge (there was an excellent bridge director (Joyce from Saskatchuan) . Looking forward to our next Regent cruise (Tahiti to Singapore 2020) Read Less
3 Helpful Votes
Sail Date: October 2018
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and ... Read More
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and wondered if we were on the right ship. We weren't aware that the Mariner went through an extensive refurbishment last March. Quite a change in the MDR, not just in the general decor but with wait staff and cuisine. Special shout out for the wine pairing sommeliers. Now, don't get me wrong, the Mariner was always great, but it was now super. For years now we have listed Regent as our favorite line and the Voyager as our favorite ship. Sure wish we could scratch up the simoleons to book them more often and for longer durations. Cruise lines love to give romantic titles to their cruises, this one was "Havana Dreams, Panama Scenes". I suggest that it should have been the "Hurricane Dodger", LOL. When we left Anchorage, AK we were keeping an eye on a dying hurricane out in the Pacific off the Baja Peninsula in Mexico which had doubled back toward the mainland. Then we heard about Hurricane Michael moving into the Gulf of Mexico, which was likely to prevent us from visiting Cuba. Survived those okay and had an enjoyable visit in Cuba and the countryside there, a great transit of the canal on a beautiful day all the way but then, five days after the canal, we returned to the ship after touring Acapulco, Mexico and found a letter from the captain on our bed explaining that a big, already Cat 5, hurricane was dead ahead of us, Hurricane Willa, and another smaller one coming up from the south toward our present position at the time. In order to put some distance between us and Willa we turned southwest for a day or so then northwest. Eight days sailing non-stop between North America and Maui, 3800 miles, instead of the scheduled six days to cross from San Diego. Our captain had chosen the most prudent course of action which was to bypass the planned ports of Cabo San Lucas, Mexico on Tuesday and San Diego on Thursday and instead spend those days at sea navigating our course far away from the storm systems, with a new arrival into Kahului, Maui one day early for an overnight stay. On the way across the Pacific we learned of Typhoon Yutu, which was the largest yet in 2018, it had just hit Saipan and Tinian on the other side of the Pacific from our location. At that time the Accumulated Cyclone Energy, or "ACE," was by far the highest ever recorded, or using that criterion, it was the worst hurricane season on record since records began early in the 19th century. Our extra sea days were due to weather situations, the longest number of those we have experienced was nine and that was also due to an accident, a lady compound fractured her ankle so we had to turn back in order to get her off the ship for medical attention. All total we canceled two port visits due Willa, Cabo San Lucas, Mexico and San Diego, Ca, plus one port canceled at the last minute due to political unrest, Nicaragua. Out of that we gained two more "At Sea Days" and another day and a night in Kahului, Maui. Hey, I saw more flying fish that voyage than I've seen in years. But it was all good for us since we love sea days and life on board was exquisite due to Regent's fine service, cuisine quality and on board activities such as that involved with one of my favorite aspects of cruising, the enrichment lectures, particularly those addressing the theme of the voyage or aspects of the area of the world the cruise is taking place in like history, naturalism and geography. On this voyage we had two lecturers, Michael Scott, a botanist and historian and Lt. Colonel Bill Rothschild a NASA Rocket Scientist and engineer. Scott's presentations fit perfectly into the area of the world we voyaged but Rothschild's were very interesting as well. I think they spoke a dozen times each and I attended every single lecture, perfect attendance. Not to mention my sometimes twice daily hot tubs and the wonderful service from the ships pool bar. In a way this was a strange voyage, smooth seas and nice warm days all the way, yet we have were surrounded by hurricanes most of the distance. But all voyages can't be absolutely perfect. We did experience a few glitches, minor as they were. We planned on three formal nights which somehow got changed to two. But the last one they scheduled on the last night of the voyage, which was a port day preceded by six sea days. Nobody plans like that. Neither did they, toward the end they rescheduled the formal night to the last sea day, hurray. We almost always purchase pre-cruise and post-cruise hotel and transfer packages and so we did this time as well. On the pre-cruise hotel, which was part of the cruise package, they changed the hotel on us a few months before sailing, no big deal. But then a few weeks before sailing, after we had received the nice final formal cruise packet in the US mail, they flip flopped again and changed the hotel back to the original. Somehow we missed the email notice of the second change. So ended up in the wrong hotel. By the time we figured out there was something wrong we had already booked into a very fine room in the wrong hotel. Regent determine it was all our fault, so gave us a choice, stay in the wrong hotel and pay for it yourself or move over to the other one which we are paying for. We moved. On the post cruise hotel, the Royal Hawaiian in Honolulu, Regent was right on top of this and changed hotels for us when they discovered Waikiki hotels were just hit with a massive labor strike and the Royal was included. They got us into a very nice waterfront hotel that was not on strike. Good on them. In summation, I realize Regent's prices are pretty steep and going up, so are the other line's prices that we frequent. But you have to say this about Frank Del Rio (FDR)'s lines. The other lines seem to not only be increasing prices but also engaging in a commensurate ratcheting down of overall cruise quality. While at the same time, Regent is enhancing over all cruise quality. Read Less
6 Helpful Votes
Sail Date: April 2018
We wanted to go through the Panama Canal. We chose this itinerary because we LOVE Regent - all inclusive, never have to swipe your card or take care of anything. Air arrangements included and taken care of. First class all the way, in ... Read More
We wanted to go through the Panama Canal. We chose this itinerary because we LOVE Regent - all inclusive, never have to swipe your card or take care of anything. Air arrangements included and taken care of. First class all the way, in shore excursions and transfer arrangements, included a pre-cruise stay at the Kimpton Epic hotel in downtown Miami. Mariner just got out of dry dock in early April, all the public areas were completely redone, and cabins received a minor face lift. It’s a beautiful ship - we were in a Concierge E level cabin, large enough to be comfortable for our 18-day leg of this cruise. Embarkation in Miami was frustrating - computers were down and they could not register us. We sat in the cruise terminal (over lunchtime, so everyone was hungry and Impatient), with little information and only cookies to eat. They finally started to bring out a few trays of sandwiches which were snapped up by the first people they passed - none for the rest of us. We were finally called up by cabin category to have them register us by hand. Not a good way to start our vacation... Our cabin was very nice, although we sailed on the new Explorer last year and this is not quite that nice. This cabin’s bathroom had only one sink, but the shower was large enough and the bathroom worked just fine for us. Ship activities were low-key as the average passenger on this line is retired and does not need on-board climbing walls and surf pools. The pool area has cushioned lounges, a warm salt pool, a couple of spa tubs, and best of all - waiter service from the bar, and an attendant who comes around to clean your sunglasses. I used the spa twice for massages - pricey but very good therapists. Food on this cruise has to be experienced to be believed. It is like dining in a fine restaurant every day. There is a buffet for breakfast and lunch, but also a white tablecloth, fine dining alternative as well. For dinner, there is the Compass Rose main dining room, complete with sommelier, wine stewards, and impeccably uniformed waiters. While there seemed to be more new staff on this sailing (perhaps because the ship just got out of dry dock) who were less experienced, I am sure that will be addressed in the days to come. We did have issues with getting water and coffee refilled, and the wait staff was evidently learning to use a new ipad type ordering system that made ordering slow and occasionally incorrect. Food was fresh, cooked to order, and we typically spent 2 1/2 to 3 hours at dinner every night - we traveled with friends and made new friends as well, so dinner conversation was interesting and lively. Disembarkation was organized and smooth, with plenty of porter help for luggage. We have signed up for a cruise on the new RSSC Splendor in 2020, and look forward to another wonderful vacation with Regent. Read Less
38 Helpful Votes
Sail Date: January 2018
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of ... Read More
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of semi-acceptable quality wifi/nternet acces. Slow, unreliable, unpredictable, unworkable and as frustrating as pushing a mule up a steep hill. And I don't think that those passengers who sprang for the exorbitantly priced "premium" packages had it any better. At least not the ones to whom I spoke. That really is a shame, because this cruise, otherwise, was thoroughly enjoyable, comfortable and just plain good as our last on the Mariner, several years ago. Good itinerary, good crew,, for the most part excellent food and good quality wines.. Accommodations perhaps beginning to show a bit of wear, but nowhere as bad as other reviews might lead one to believe. Our stateroom and public rooms all spotlessly clean and kept so throughout the cruise. Interesting excursions, especially the ones you paid extra for, such as the Isla Corazon out of Manta, all with uniformly informed, helpful and friendly local guides. (The kinds you are happy to tip well at the end of a tour.) Except for the frankly abysmal internet service, this would have been a five star cruise for us. All the more a shame because providing good internet access in this day and age - or not doing so - is a reflection of bad, penny-wise, pound-foolish decision in the executive suite at Regent. I would like to take another Regent cruise. But I've decided I will not do so until they bring their internet up to an acceptable standard. Read Less
44 Helpful Votes
Sail Date: December 2017
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent ... Read More
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent cruises since my first one 7 years ago. The staff, except for the butler, were mostly inattentive and uninterested. The food was, for the most part, inedible. Even the special restaurants leaved much to be desired. The ship itself is in need of a major renovation. The carpeting in the suite was old and stained. The pillows had a disgusting smell. You pay a premium to travel with this cruise line and I am so sorry to say, it was money wasted. The best part of this cruise was getting stuck in Miami due to foul weather in New York. I already have another cruise booked with Regent for 2019. I am seriously considering canceling this cruise and trying another cruise line. Read Less
7 Helpful Votes
Sail Date: December 2017
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this ... Read More
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this cruise with very high expectations, and I am happy to say they were not only met, but exceeded. The ship is very nice and a very comfortable size. Sure, it needs some updating, but there was nothing at all that was unpleasant. The embarkation was organized and easy, but where they had us waiting in Miami was a little strange. We were in some sort of temporary tent building and it was definitely not luxurious. We arrived early so we had run of the ship and were able to take lots of pictures before anyone got in the way. Our cabin was more than comfortable. The shower was huge, as was the walk-in closet. The bed and pillows were comfortable. It was kept very clean and the room steward was very attentive. The verandah was nice and they had thick cushions to put on the furniture if you wanted to sit outside comfortably. The vanity area was perfect for applying makeup and the lighting was decent. The dining room was my favorite. The menu is superb. There are so many choices, and they are all upscale. You can have anything you want and they can customize to any way you like it too. The steaks, fish and seafood choices were better than any high-end restaurant. On one side of the menu the options change daily. The other side of the menu is the same every day with all the standards, and then some. I never had anything I didn't like. The service was wonderful. They bend over backwards to please you. The buffet is small, but there is always plenty to choose from. The pool grill was good, but nothing special. Lots of choices. The activities are limited, but that doesn't bother me personally. I enjoy relaxing and found enough things to do. If you always need to be entertained, you might not find enough going on. The entertainment and shows were decent, though not spectacular as one would expect. I did not like the Regent singers and dancers. I found they couldn't really sing. They were always off tune and annoying. I found those nights to be quite tacky and boring and I stopped going to those shows. We only went when there was a guest entertainer, and they were quite good. The service overall is impeccable. They can't do enough for you. I never came across any personnel who was not kind and helpful and professional. The bar drinks were superb. I am not a big drinker, but I tried a few interesting cocktails and they were always delicious and served with pleasure. The daily trivia game was always packed and people seemed to love it. It was hard to get a seat, so go early. They should do more things like this on sea days. The ports were not that interesting to us (Costa Maya Mexico, Roatan Honduras and Harvest Caye Belize). I didn't mind because I was not expecting much, and I don't cruise for the ports necessarily. I am much more into the cruise experience itself. The shore excursions we took were run very efficiently and were good. It was the Christmas cruise, so it was very busy with families and children. They all looked like they were having a great time, but I would not recommend this cruise for children otherwise. Overall, it was one of the best cruise experiences I have had. You can't beat the value and you certainly get what you pay for, and then some. I will definitely look forward to sailing with them again, particularly after they come out of dry dock. Anxious to see the changes. Read Less
39 Helpful Votes
Sail Date: December 2017
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise ... Read More
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise my business was taking in 2019 for 20-40 people. I shipped a box of wine and were assured that it would be delivered to our stateroom. By 5pm, we started to get a bit panicked and asked several people if they could help us. Noone seemed to care to help. We talked to someone at reception and he wanted us to provide him with the address and email of where the wine was shipped. We finally found it, but of course, they were already closed for the day. The wine finally made its way to our room but after dinner that first evening. The next day the head sommelier and others talked to us and tried to explain that there was a lot of wine on pallets and they finally got to finding our wine. SERVICE-the staff seemed to be completely overwhelmed for some reason at both dinner in the main Compass Rose dining room, Setti Mare and most of the bars. The bar staff lacked personality and made it feel like we were bothering them. The only time we had good service was at the speciality restaurants. Food-we had only one meal where it was good from appetizers to dessert, that was night 6 in Compass Rose. Even in the speciality restaurants, most of the food was good, some just okay. The Italian restaurant-Setti Mare was not good-we expected better, the raviolis were hard, the sauce not appetizing. One night in Compass Rose, we took one bite of each of our entrees and couldnt eat it, instead, we went back to our room and ate room service hamburgers. In Setti Mare, my girlfriend was not feeling well so we asked for some ginger ale to settle her stomach. We waited 10 minutes and finally I went to one of the bars to get it for her. It never arrived at our table from our waiter. Regent Band-excellent! The best part of the cruise. We enjoyed them at the shows and then afterwards, they played an hour set in one of the lounges. Entertainment-not very good. The singing was terrible and we walked out of 2 shows. Lecture-excellent! There was a lady from the Smithsonian who gave three lectures on the Caribbean and was very informative. Alcohol offered was good. The wine selection not so good. There was one wine we found that was good, an Australian Shiraz and we were able to have it most of the time. Spa was nice for a massage. Gym-not so good. The gym equipment was not the best and the person working the gym was rude. We were stretching one day with a couple other people in a large sized room. We were asked to leave so a yoga class could be conducted for 3 people. Excursions-pretty good. It was nice to see new places. We took 4 excursions, enjoyed the ones we took. We filled out a mid-cruise report and also sent these comments to our travel agent who shared them with her Regent representative. Again, noone at Regent seemed to care about our experience. A shame really, especially for the price we paid for the cruise. Read Less
3 Helpful Votes
Sail Date: December 2017
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is ... Read More
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is still great. We used Regent air and pick up at airport was fast and included a small guided tour of Miami that was very good as was the tour guide. After almost a 3 hour ride we got to the port right at time for early embarkation. The backup on the boarding ramp was due to trying to get some transfer chairs to people with special needs. Very disappointed about lack of enrichment lectures. I asked and was told the planned guest speaker had family issues that caused a cancellation. Too bad as we had three sea days out of ten. Most excursions and guides were good to excellent. They were courteous, knowledgeable, and concerned with safety. I had been offered a welcome home OBC from Regent if I booked another trip within 45 days and they refused to honor it. I was told that I'd gotten such a good price they wouldn't honor the offer. It was only for $100. OBC and that seemed like a pretty bad image to set in my mind. I also missed the staff welcoming guests back on board at the gangway after a long shore excursion. I'm finding this lacking at all of the ports this trip. An offer of cold water, a damp towel, a person to greet you. Debarkation went smoothly and our transfer included a ride on the Big Bus Tour with luggage transfer to the airport. Read Less
47 Helpful Votes
Sail Date: December 2017
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their ... Read More
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their agents wanted to do nothing about changing seats or upgrading. The ship was tired and dated. The furniture in the cabin was stained and scuffed. The ship is going to be overhauled in a few months and it is certainly time. The largest negative was the food. The quality was poor and service inconsistent. The worst surprise was that the buffet food was not served by staff-diners helped themselves. Some with no attention to being hygienic. The food was cold and overcooked, especially any fish on the menu. Eating breakfast and lunch in the dining room was an option but service was terrible. The speciality restaurants were quite good but food in the the main dining room was inconsistent. The cruise was Mayan themed which was the biggest draw for us. So we were also very disappointed that the guest lecturer from the Smithsonian Institute did not turn up and no replacement was found. No compensation offered either! The excursions were fine but guides were mixed as to knowledge. Overall this was nothing like the luxury, food quality and service that we experienced before. Prices were high even taking into account that the cruise was all inclusive. We shall not be cruising on Regent again. Read Less
40 Helpful Votes
Sail Date: December 2017
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. ... Read More
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. So this would make you think that you are getting really individual attention. We found that on this trip the staff would be very good at serving you some days and then on others they would walk right past you. My water glass would get empty and they would walk past you to fill the next table. Wine glass same thing. Breakfast coffee would be empty and you would have to wonder why sometimes they would fill it and other walk on by. Food has gone down in quality and taste to. Some of the staff was wonderful but on one occasion at breakfast we were made to listen to a food manager argue with a staff member. I don't go on a high end Cruise line to listen to that. The Mariner is going to be going for a refit in March but Oh my god!!! It was needed a few years ago. Why do they wait so long? The pillows had a bad smell to them and the cabin was so out dated. I hope they read this because when we spoke to our other cruise mates they all felt the same way. Regent you have a name that you want to keep. Read Less
2 Helpful Votes
Sail Date: December 2017
From start to finish this was a great ship with an outstanding crew. We cannot say enough about the service team. From start to finish all of the staff were committed to making our holiday something to remember. The food service team ... Read More
From start to finish this was a great ship with an outstanding crew. We cannot say enough about the service team. From start to finish all of the staff were committed to making our holiday something to remember. The food service team were attentive and expressed genuine and attention to detail. Every meal was outstanding. When we asked for a different wine it was presented effortlessly. We enjoyed the entertainment. The shows in the theater in the were very good and of course the ever present pianist was a pleasure to listen to. We particularly enjoyed the final show put on by the crew called 'Krew Kapers' that was really cute along with farewell video We took the 10 day cruise through the Western Caribbean and could not have been more satisfied. For the crew no request was too small or too difficult. In particular the cabin attendant (Pamriela) was excellent in her attention to detail. Then of course there was Chef Kelly and his team; superstars every one of them. On one of our shore adventures (Belize) we were particularly impressed with our guide Saul who took care of us as we toll the river tubing outing. That is something not to be missed. Also worthwhile is the dolphin adventure in Costa Maya and the (real) submarine adventure among the coral in Georgetown. To be avoided in the trip to the old fort in Guatemala. We had a guide (Luise) who was an avowed socialist and who kept telling us how well informed he was and also kept referring to us as 'you guys'. The boats to get to this old fort were difficult to enter and exit. (this was the only negative) All in all a great 12 days. Thank you Capt. Aivo and your crew. Read Less
54 Helpful Votes
Sail Date: November 2017
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in ... Read More
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in advance. It took several visits to their website and several phone calls as not all locations were available for booking. We finally had all excursions booked. They were booked at least two months in advance. The night of embarkation we received a letter that one of our excursions that we were confirmed on was oversold and we were deleted from the booking. We went to the Excursions desk the next morning to book another excursion but were told nothing else was available. We were told that we should have read the fine print that all inclusive “subject to availability”. At dinner we were offered two selections of wine included with dinner, one red and one white. We asked to see a wine list which were all up charges. In several state rooms the air conditioning was not working and the rooms were quite hot. Bottom line, we believe we are far better off staying with an upscale cruise line like Celebrity and purchasing the excursions and premium drink package. Read Less
3 Helpful Votes
Sail Date: November 2017
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of ... Read More
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of variation in the activities. Since my wife and I like "brain" games - trivia of various sorts, this cruise was lacking. I also would have liked a bit more variety in the breakfast and lunch buffets, and missed having an evening buffet. However, the food was good and well prepared. When we tried to book excursions on-line, some were sold out even though I tried to book them as soon as possible. My class of stateroom, however, did not allow us to book our excursions as early as those with more expensive staterooms. The TV reception was spotty, at best, and there were only 6 or 7 channels (other than ship channels) available. A sign in the library promised at least 150 interactive recorded movies and /tv shows available, but at times there were only 112. Read Less
1 Helpful Vote
Sail Date: November 2017
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea ... Read More
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea days were filled with activities, especially an excellent lecturer. We enjoyed playing ACBL sanctioned duplicate bridge on the sea days. We danced every evening to a talented duo in one of the lounges. Most of the shore excursions were excellent. Entertainment was mixed, although the resident singers and dancers were excellent. The staff provided necessary supplies of hand sanitizer and toilet paper for our shore excursions in Brazil. Regent has some nice touches such as a 'block party' on the second evening that allows all the guests to come out of their staterooms to mingle in the corridor while the captain and senior staff race around the ship to greet everyone. Also, the captain was seen frequently and many times greeted us as we went on shore excursions. Because of the friendliness of all the staff and the quality of the food, we decided to book another cruise on Regent. Read Less
2 Helpful Votes
Sail Date: April 2017
We chose this Cruise to have a small ship experience through the Panama Canal. The staff could not have been more accommodating. They strove to make the guest happy. The dining in all venues was excellent. There were some service ... Read More
We chose this Cruise to have a small ship experience through the Panama Canal. The staff could not have been more accommodating. They strove to make the guest happy. The dining in all venues was excellent. There were some service issues in the Compass Rose Restaurant. Not sure if it was insufficient staffing or training, however it was not the norm rather the exception. The cabin was clean and comfortable but will probably get a sprucing up soon. We were overall happy with the ports. Some ports in Central America are not close to the major sites. You must be prepared for bus rides to get to the sites of interest. This is not a failing of the cruise line, it is geography. We were very happy that our ship stayed overnight in Colon. This allowed an excursion to the Canal land side. It was facinating to watch the ships transverse the Canal. Also to get a look at the new Canal Locks. We will definitely cruise again with the Regent Seven Seas Line Read Less
46 Helpful Votes
Sail Date: April 2017
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be ... Read More
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be totally false. The shots cost between $320 to $650 per couple, depending on where you could find the vaccine. Regent refused to take any responsibility for their mistake, and didn't even bother to apologize let alone offer reimbursement. When asked for their source, they refused to even disclose it. Their indifference to their customers was shocking. There are too many better cruise lines available to do business with than this one which obviously lacks a moral compass. The service was spotty as was the food. My wife had to remake the beds every night because the cabin stewards did not know how to make a bed. One end of the sheet would hang down 6 inches while the other end was on the floor. The bedding was course and uncomfortable. The ship was understaffed. The pool deck was directly above us. They would drag the deck chairs around at 6:30 AM, waking us up. On the plus side, the entertainment was very good as were the daytime activities. The air conditioning worked well. Read Less
5 Helpful Votes
Sail Date: April 2017
Regent has everything one would want in a cruise. It is an opportunity to meet wonderful people. Regent's tours are included and there is something for everyone whether you want an activity with lots of exercise or not. The public ... Read More
Regent has everything one would want in a cruise. It is an opportunity to meet wonderful people. Regent's tours are included and there is something for everyone whether you want an activity with lots of exercise or not. The public spaces are comfortable and inviting. The suites are all lovely and spacious.. The food is superb and no need to pay extra for anything. The drinks are all included. The staff takes care of any and everything. Regent arranges transportation to and from the cruise. Even WIFI is included for free. No need to tip, although we tip our cabin attendant and anyone else who has provided extra service. We would certainly recommend Regent to anyone who would like a lovely experience. The ships travel to most all destinations. Whether you are in the market for a 7 day cruise or one around the world, we would recommend Regent for you. Read Less
4 Helpful Votes
Sail Date: April 2017
We chose The Seven Seas Mariner as we had been on it for a Transatlantic.. We were just as pleased this time. Boarding the ship and departing the ship was smooth, and all employees greeted us like we were very special. Regents gave us a ... Read More
We chose The Seven Seas Mariner as we had been on it for a Transatlantic.. We were just as pleased this time. Boarding the ship and departing the ship was smooth, and all employees greeted us like we were very special. Regents gave us a complimentary tour of Miami,FL. while waiting to board the ship. It was a great tour and we sure appreciated it rather than sitting around a terminal waiting to board.Our suite was perfect lots of storage, our ice bucket was filled every night right at 4pm. and our suite stewards were awesome. We didn't make it to all the shows as we were enjoying visiting with the new folks we met on board, but the shows we did see loved them. The captains farewell with all the crew dancing and singing was a great hit. Ate at the Prime 7 twice, Signature 3 times excellent meals at both.Found the Compass Rose to really be our favorite just because we love to meet new people and visit, and the specialty restaurants we feel are just that special evenings for just us.The buffet and pool grill were excellent choices for us also on sea days. Had several tours and enjoyed each one. Professional guides, clean transportation, interesting places and people to see and interact with. Had my nails done at the spa, beautiful very professional. Hubby and I used the fitness center every morning, lots of great work out equipment , clean and there was always someone there to guide you and help you enjoy all the equipment you wanted to use. Most afternoons when not on a tour I enjoyed the puzzles in the coffee connection while hubby slept. We are looking forward to 2018 and going on the Explorer. write_me Read Less
9 Helpful Votes
Sail Date: April 2017
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. ... Read More
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. The reason provided was we booked late. We booked in January and the cruise sailed April 18. Who knew that was a late booking? The on board cruise consultant is beyond rude. Nasty unfriendly man who answers normal questions with a condescending demeanor. He should go back to a cubicle ! On the other hand, the cruise director and the speakers and the entertainment is WONDERFUL. I think the big plus here is the Compass Rose Dining Room. The other dining venues were ok, definitely more intimate but Compass Rose is the best. Not terribly impressed with Signatures. Amateur staff. The best service is in Compass Rose. Going on Navigator in July. Hoping the smaller ship has better service. Read Less
107 Helpful Votes
Sail Date: April 2017
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a ... Read More
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a Category D, concierge suite on deck 9. This suite is known by Regent to be noisy and they admitted there was a design flaw in the ship that allows the sloshing of the swimming pool water to be heard in "6 or 8" cabins. Still, they sell these cabins with no disclosure and no discount (like an obstructed view cabin might be sold on other ships) hoping no one would notice or complain. We did complain but they said nothing could be done as the ship was full. On day 3 of the 7 day cruise, a penthouse suite on deck 10 opened up (I don't know why) and we were moved to the larger and butler attended suite. It was an appropriate and appreciated response but a 6 star cruise line and ship should never have such issues. The food on board was excellent, well prepared and mostly well presented. The included tours were average at best with a "Jungle River Raft Trip" in Belize being the notable exception. It was a wasted day with nearly two hours travel each way from the ship only to float in conjoined rubber rafts on a very lazy river for about a mile. Over an hour of the trip to the river was on old school buses and washboard roads. Not good. The public areas of the ship were roomy and never felt crowded and the entertainment was very good but also very "cruise ship" with talented singers and dancers performing in a well designed venue. The ship, in general, is in need of a major refurbishment. Even in a penthouse suite, some drawers in the dressers wouldn't pull out, there were stains of some sort on the patio door and it's latch was missing a screw and loose.One of the bath towels had a hole in it, etc. Just not Regent/Crystal class stuff. If we're going to have a Princess/NCL/Royal Caribbean experience, we shouldn't be paying Regent prices. Read Less
103 Helpful Votes
Sail Date: April 2017
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were ... Read More
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about. Excursions that were part of bundle package were cancelled within weeks of cruising to later find them available on the ship for a price. Day in Havana excursion was boring and basically the same as another tour we did day before. Tour was more than 2 hours longer than what it was suppose to be. Not enough time at stops to absorb what was around us. For the first time in all the cruises we have taken the cabin attendants were marginal. its definitely not the same level or friendly personalized service we received on our previous Regent cruise. Service was slow and not everything ordered was delivered. First night took more than 3 hours to receive meals that were delivered cold. Breakfast ordered for 6 AM and showed up cold at 6:50 AM. Asked for decaf drinks received caffeine drinks. The ship overall was "tired". Our room smelled like mildew. The shower didn't drain the first day. Woman's 2 stall bathroom on Deck 5 had 1 toilet out of service. It's time for dry dock. There is little to do on sea days. This cruise was not worth the cost. Entertainment was just OK. Do not know if we will ever cruise with Regency again. Read Less
93 Helpful Votes
Sail Date: April 2017
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 ... Read More
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about, one being a man made beach resort owned by NCL. It was great to visit Cuba, but my review is mainly to do with the disappointing service and mishaps on the cruise. The staff worked very hard, but didn't seem to get on top of things. While in the main, the food was nice when or if you got it, (one course omitted completely one night, and our sides didn't arrive another night), the wait staff were so under pressure it was difficult to get their attention if you needed anything. There were a number of Regent VIP's on the trip, who had officers milling about them and I even saw one of them send their food back to be cooked more when in the Compass Rose. The service in Prime 7 was just okay with the vacated table beside us left uncleared for the rest of our meal. The steaks we ate were very good but the sides were disappointing. Our meal in Signatures and the Italian were the best dining experiences this trip. I'm not sure if Regent have disimproved due to being taken over by Norweigen Cruise line, but its definitely not the same level or friendly personalised service we received on our previous Regent cruises, which was 6 star service. The staff were hugely under pressure so didn't have time for niceties. I do hope Regent get their act together and not sit on their laurels thinking that new ships like their Explorer will keep the clients coming. On a very positive note, the shows were the best of any of the cruises we've been on with Regent to date and their orchestra was outstanding, they also played in the Horizon bar in the evenings, plus our veranda suite was very comfortable, with great bed and pillows. We slept very well each night with the aid of their double blackout curtains. Read Less
3 Helpful Votes
Sail Date: April 2017
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked ... Read More
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked into both restaurants and managed to dine there. Somebody always no-shows or cancels last minute. For the first time in all the cruises we have taken on RSSC the cabin attendants were marginal. I asked for a bottle of wine, it was never delivered. On the first day we told them that we drink a lot of water and to keep the fridge filled. We had to ask for more water once. The ship overall was "tired". It's time for dry dock. But overall it was a great experience. We were on Mariner for Christmas & New Year and many crew members were the same, so that made it nice. The entertainment was the same, so we didn't go. The "Spontaneous Duo " was still there too. Didn't like them Christmas, didn't like them now. 7 days on RSSC is NOT enough. We actually haven't figured out what "enough" is. Read Less
66 Helpful Votes
Sail Date: April 2017
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you ... Read More
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you had to asked them to clarify. I believe the company either did not pay their agent well or trained them well, so those who answered the phone are not enthusiastic to serve the customers. They just do they job to earn minimum wage. 2. Onshore excursion were not all FREE. The more interesting ones are at least $199 or more per person. They also cancelled the activities several times, even right after we are on board, making it hard to re-book. It also caused long lines at the service desk, and long waiting time before activities are confirmed. Also, there were several activities (in Cuba) that they failed to list age restrictions. We were told one night right at the check-in that my 15 year old was "too young" for the activities we already have tickets and book 2 months ago. They are so disorganized!!! 3. At end of the cruise, they promise to credit my balance back to my credit card. It hasn't happened yet after two months. 4. I do have to say most staff on the cruise ship were friendly, but some are very GREEN. You can tell they were just newly hired and not up to the tasks, and not trained well. 5. Mariner was an old fleet and the cabin are tiresome looking and furnishing are outdated. 6. Service at their specialty restaurant and PrimeRose are soooo slow! Dinner always takes more than 2 hours to finish. Read Less
9 Helpful Votes
Sail Date: April 2017
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and ... Read More
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and see their history. Harvest Caye Belize is just a cruise ship owned island. It was a pool/beach day. The pool is large and clean with swim up bar and good service. We had a pool cabana which we thought was worth the money for the service and having a shady place to relax. But the beach and pool were never crowded (rather empty actually) so it was not required. Costa Maya was a disappointment. The snorkeling tour was a 45 min bus ride to an unexciting location, with poor snorkeling. The water had at least 30 feet of heavy sea grass before you get to any visibility then it was just moderate visibility with lots of algae. This is the site of a former dolphin swim but instead they have sunk cars/plane/helicopter in a failed attempt to make a new reef. it was dismal. And then you are stuck there for an additional hour and half with drinks and food for sale. It was fine, but not interesting and not worth it. It appears better to have stayed in the little port and swam at the pool. the vendors at this port are very aggressive however, and that makes it unpleasant. The ship itself is good. We were on it last summer in Alaska. We had a Penthouse A cabin on 11 and it was well worth it. We had a large room and lovely balcony. It has butler service which for us was just daily canapés. The negative was that since this was easter weekend and a special location (Cuba) there were a few families with small children - and there is nothing for them to do on sea days on a regent ship except annoy others who are trying to read quietly. There is little to do on sea days, and the spa is very expensive compared to others. Service was fine, just not worth the cost. Food was good throughout except the italian speciality - which required a buffet for dessert instead of delivered choices. Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 3.5 3.5
Public Rooms 5.0 4.4
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 4.5 3.9
Enrichment 4.5 3.7
Service 5.0 4.2
Value For Money 4.0 3.5
Rates 5.0 4.1

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