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1 Helpful Vote
Sail Date: September 2019
I have sailed with several American cruise lines and was interested in trying MSC. Let’s just say that I should have listened to the reviews of other Americans who similarly had cruised other lines and warned about the negative aspects ... Read More
I have sailed with several American cruise lines and was interested in trying MSC. Let’s just say that I should have listened to the reviews of other Americans who similarly had cruised other lines and warned about the negative aspects of MSC. Let’s start with the pros: well organized for embarkation and disembarkation. Like a well oiled machine!!! Smooth and seemless from start to finish. Technology on board, great and convenient. The ship itself, beautiful with tons of space and amenities for fun. The entertainment shows were amazing and beautifully choreographed. Cleanliness, top notch. Workers constantly wiping, vacuuming and cleaning every aspect of the ship. The negatives: lackluster excursions at almost triple the cost of booking independently at port. Limited staff availability to assist you when needed, many calls to reception went unanswered and if you need tech support for use of the app while onboard, plan on waiting over an hour for help. The staff are not the least bit warm and fuzzy or even the tab bit enthusiastic like on American cruise lines. The music on deck was either nonexistent or elevator type, with no energy and excitement of a vacay. The required need for a room card to activate electricity in the room is ridiculous. You can’t leave your phone to charge in the room if you take your room card with you. The activities like Kareoke and live music are often in other languages other than English. As an American, you will be the minority on the ship. When you find other Americans like we did, it was like finding a prize. And last but not least, the food is HORRENDOUS! Absolutely appalling. Items are repeated morning, noon and night. The food is bland, flavorless, not kept at appropriate temps, and plain disgusting. No creativity, no appeal, and repulsing. Cesar salad is warm time and time again, burgers are cold, scrambled eggs are watery like soup, etc etc. day after day. Food options at port were our only saving grace as all 5 of us dreaded eating on board. There was NOTHING positive about the food.... not one!! And none of us are picky eaters. The food is designed for the European in mind. Many breads, smelly cheeses, cold cuts, and antipasto. Even items like pizza were over cooked, flavorless and not edible. They would re-invent items from lunch to dinner by adding one additional ingredient to it and renaming it. It is basically the same disgusting item. Over and over and over again. Read Less
Sail Date: September 2019
After cruising several times on the same brand ship we decided to venture out and try a new brand. We found MSC and saw where they do loyalty match so we started researching them. We decided on the Seaside out of Miami and booked our ... Read More
After cruising several times on the same brand ship we decided to venture out and try a new brand. We found MSC and saw where they do loyalty match so we started researching them. We decided on the Seaside out of Miami and booked our cruise. The day we embarked we noticed a much quicker process and loved it. Their customer service center was huge and quick. Once on board the hype was all true...this ship was gorgeous. I was definitely not disappointed. I quickly realized there wasn’t a hole punched in my room card and thought how will I wear this on my lanyard? To my great surprise they offered wristbands to wear that did all the functions of your room card. My favorite part was no one hardly wore their cards around their neck to prove status or feel privileged in some way. I was worried about the food since I personally am a picky eater, but I found plenty to eat and was never hungry. The ship was always clean and the staff was friendly. We had the privilege of meeting the captain and I must say he was amazing. He had a great personality and humor. We saw him walking on the ship one day with another officer so we didn’t even try to bother him and he stopped and spoke to us like we were family. Now the shows. I loved everyone of the shows on this ship and can honestly say all of the performers were great and you could see how they got their job. It really made the other brands shows look like amateur hour. I am so glad we tried this ship and have booked another cruise on MSC on the Magnifica. We had another cruise booked on the other brand ship and have decided to loose the deposit and cruise with MSC. Read Less
Sail Date: August 2019
This was my fourth time on the Seaside . Each time has been a great experience. I’ve already booked it for February. Let me be clear about the passengers before going on about the cruise . The makeup is mostly foreign with I’d say ... Read More
This was my fourth time on the Seaside . Each time has been a great experience. I’ve already booked it for February. Let me be clear about the passengers before going on about the cruise . The makeup is mostly foreign with I’d say only about 30% American. The environment of the ship is culturally different . Manners and politeness are often missing . Cabin : The size more than adequate though closet space is limited and not enough drawers. The way to get around this is to bring magnetic hooks to place on walls ( hang hats, bags, bathing suits etc ). Bring a velcro hanging shoe bag for the closet for shoes or clothing. Food : enough choices to find something you like . There’s always a chicken, steak or fish option if you don’t like the menu of the day. I found Tiramisu to die for one day on the menu. My husband had two shrimp cocktail every day . Specialty restaurant: Butchers Cut has filet mignon you can cut with a fork it’s so soft and rack of lamb prepared exactly like I like it. Entertainment: The cruise Director Eric is top notch. Humorous, energetic and involved. Shows : the best I’ve ever screen on any cruise . We normally sit in the rear in case we don’t enjoy the show . On this ship we get to the show as early as possible to get front row seats . Staff everywhere are helpful and engaging even when English is not their first language . With that said go with an open mind and book it. It’s well worth it. Read Less
4 Helpful Votes
Sail Date: August 2019
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship ... Read More
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship was good but it can be better. When we bought our Cruise last year, the tourist who helped us said it was a different experience and it was. Just like she said, MSC caters to the Europeans! It's like nobody else matters but our money spends the same. The staff, mainly the ones dressed in white are stuck up with nasty attitudes! Never saw the Captain not one day! The only entertainment we enjoyed was the Michael Jackson show. That was the worse KARAOKE I've ever seen on a Cruise and it was just one night! MSC Seaside never starts any shows, bands, games, etc. on time. It's like they wait til the last minute to show up and set up. The music groups are amazing. Seaside has some Awesome singers but they only cater to certain people with their music and that's not right! When you advertise R&B SOUL, then that's what you need to be performing is R&B SOUL!! When you advertise Old School Jams, then perform Old School Jams! Their entertainment can use a lot of adjustment. Read Less
Sail Date: August 2019
Pros: Crew members - always friendly and helpful. Our room steward, Christian, went beyond normal. Some crew members gave us free drinks or moved us to the front of the line without us requesting the favors. Cleanliness of ship ... Read More
Pros: Crew members - always friendly and helpful. Our room steward, Christian, went beyond normal. Some crew members gave us free drinks or moved us to the front of the line without us requesting the favors. Cleanliness of ship (with the exception of plates in the hallway for over a day) Cabin Entertainment (except as noted below) We met some very nice people (expecially at the Meet & Greet) Cruise Critic Meet & Greet was our first and an unexpected joy Balcony experience Things not outstanding: Food (both MDR and buffet) 360 degree tour of St. Maarten (about half of it was disappointing) Cons: Does not really cater to the American market Embarkation was my worst ever Disembarkation (self-disembarkation) was my worst ever Comedy improv show stunk; almost just left Some overseas passengers think nothing of cutting in front of you Some overseas passengers think nothing of bumping you around Read Less
3 Helpful Votes
Sail Date: August 2019
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht ... Read More
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht Club suite, The whole experience in the Yacht Club was extremely good. Embarkation: we dropped of our bags at a special “Yacht Club” drop off point and were promptly guided to security (priority access); afterwards we were guided to a lounge and had do the formalities (check-in, cruise cards) and were offered some snacks and champagne. Once you were ready, you could board the ship whenever you wished. All in all, we were on the ship in less than 30 minutes and had a drink and some snacks - great start! Interior Suite: our stateroom was lovely, spacious, enough storage, good linen and towels - good bathroom was the MSC shampoo & body wash. However our room had no windows, no balcony it felt lovely and cozy. A welcome bottle of Prosecco was waiting in our room upon arrival. Nightly turndown was provided. Yacht club : we were blown away by the service provided by all YC Team Members - nothing was too much trouble. The private Yacht Club only spaces (pool, restaurant, hot tub, top sail lounge) are well decorated, luxurious, never overcrowded and always accessible. You have a separate concierge desk for all requests, so no need to go out of the YC if not wished. The Yacht Club Grill is lovely, and serves great food next to the pool. Top Sail Lounge is very relaxing with live music every evening. The restaurant serves a very fine cuisine and has good portions. Entertainment: lovely shows (including the famous Michael Jackson show), live music is never far away. I have tried the zipline and it was great! Pools and slides were cool. Hot tubs were perfect - not too hot. Overall experience : amazing experience with attention to detail. We would definitely do this again. Read Less
1 Helpful Vote
Sail Date: August 2019
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my ... Read More
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my first & last time with MSC. The crew were not very friendly and definitely not over accommodating. Even our cabin guy was not personable. I had premium package & still had to pay for gelato, everything seemed to be extra. Getting our pictures was a major ordeal. We ordered & was told to return in 8 hours (10:30pm). Was told to come back in an hour. I really wanted to give MSC a chance but unfortunately it’s my first and last time. I received a good deal but when on the ship I had to upgrade because I didn’t receive what I expected. Royal Caribbean I’ll be back! Read Less
3 Helpful Votes
Sail Date: August 2019
My wife and I do a couple cruises per year but this was the first for MSC. We took the Seaside August 31, 2019. I was a little hesitant after reading some of the negative comments in other reviews but our experience was great. Would ... Read More
My wife and I do a couple cruises per year but this was the first for MSC. We took the Seaside August 31, 2019. I was a little hesitant after reading some of the negative comments in other reviews but our experience was great. Would definitely do it again. We usually sail the larger ships of NCL, Royal Caribbean, etc and this ship seemed to be a perfect size. The Seaside is the most elegant ship we have ever been on. It is done in a very contemporary style and was very clean. The Grand Piazza was spectacular with four levels of grandeur including curved stairways with Swarovski crystal stair treads. Amazing. They have also done a fabulous job of utilizing outside space. Both buffet restaurants had lots of outside seating with great views. The buffet food was okay and varied. Most evenings we ate in the main dining room which was beautiful. We had very friendly waiters but again the food was just average compared to other cruise lines. The speciality restaurants were all in one place and very difficult to find.... plus expensive. We did hibachi one night and the bill was over $40 each with no drinks. It was also...just average. It did have a few quirky things... like the main adult pool was small and the whole pool was 6.5 feet deep with no steps so you have to hang onto the side all the time. It was salt water which was really nice but I still couldn’t just float like some other people. It was on the back of the ship and we had great ocean views from our chairs. .. and the lounge chairs had a built in pillow which made them very comfortable. They also have a great kids area with lots of water slides, pools, zip lines, etc. Our room was just a basic balcony cabin and was very beautiful. It had a desk and large sofa. The bed and pillows were very comfortable... the bathroom however was quite small. Our shower was only 24” by 24”. When you book the cruise they give you three different amenity levels. We choose the middle one which added about $150 to the total but it allowed you to choose your cabin. I think it is worth it since some balcony cabins have obstructed views or metal railings instead of glass. And now to my favorite part... the entertainment. I was not expecting very much and was totally pleasantly surprised. There was various entertainment venues around the ship with something going on most of the time but the nightly theater shows were spectacular. They had a different show every night with usually three times to pick from. They were only about an hour long each but was high energy from start to finish. It included large stage props, music, dancing, costumes, magic, comedy, and some unbelievable Cirque type acts. Embarkation and debarkation was also very organized and getting on and off was less than an hour. We are looking forward to cruise the Seaside again or try some of the other MSC ships. Read Less
7 Helpful Votes
Sail Date: August 2019
Staff at reception were completely inept. We paid for our bill near the end of our trip using a prepaid Visa and the payment was taken, but for some reason it was not registering on MSC'S end. The reception kept telling us that we did ... Read More
Staff at reception were completely inept. We paid for our bill near the end of our trip using a prepaid Visa and the payment was taken, but for some reason it was not registering on MSC'S end. The reception kept telling us that we did not pay our balance and wouldn't settle the charges until we made another payment. We ended up settling the balance in cash although the original balance was already taken from our prepaid Visa. We were left with virtually no money near the end of our trip as a result. In addition to this, every staff member we interacted with to solve the issue were rude and unprofessional. During the cruise, we had access to the television and were able to watch news coverage of the upcoming hurricane (Dorian). The hurricane spawned on the date we embarked on the trip (August 24th), surprisingly, NO discussion of the hurricane was mentioned as a public service announcement or by staff until our second last destination (departing Cozumel, Mexico, on route to Nassau). There was plenty confusion when this occurred because instructions we not made clear as to what our options were as passengers. When the announcement was made, you had to go out into the hallways to hear what was being said, you were not able to hear from inside of your cabin. They did not begin to do the opposite until 3-4 announcement were made already. No refund or reimbursement of the missed destination was promised, just the reimbursement of the missed excursion. Lastly the lack of transfers exhibited total disregard of customers and their safety, making them find their own transfers comes off as all MSC cares about is cutting costs on their end. The menu for the buffets were repetitive and lack luster, they also weren't friendly to those who had food allergies such as gluten. Why should a customer be penalized for their food allergies for each meal? This will be me and my partners first and last time choosing MSC as our cruise line of choice. We did not "feel like family" when we were forced to pay for our bill TWICE at reception, nor when we were not reimbursed at all for our missed port, or when my partner was not able to eat a decent meal due to his gluten allergies. It was the worst cruise we had ever been on. Read Less
5 Helpful Votes
Sail Date: August 2019
My boyfriend and I were so excited to vacation on this beautiful ship, we spent a lot of time and money planning this vacation and the outcome was rather disappointing. POSITIVES: Awesome room attendant Filzon, who remembered our names, ... Read More
My boyfriend and I were so excited to vacation on this beautiful ship, we spent a lot of time and money planning this vacation and the outcome was rather disappointing. POSITIVES: Awesome room attendant Filzon, who remembered our names, greeted us, kept our cabin tidy several times a day and catered to our liking of fresh ice :)! We also loved the shows, adult comedy was our favorite, SO FUNNY! The ice cream is to die for. -NEGATIVES BEGIN- 1) Embarkation/Disembarkation: unorganized, lazy security or us customs whoever the heck runs the terminals SUCK. So slow. Lots of waiting. We unfortunately had to disembark a day early due to a hurricane and the lack of communication/organization was rather alarming. 2) Food: just ok, very repetitive. Very bland. Nothing special.and those of you that claim the Pizza is awesome....you need to get out more...that pizza was awful, no flavor, cheese on bread with marinara. 3) Staff: some bartenders are so rude and unfriendly you wait and wait and wait and wait for a drink almost like they intentionally ignore you. Rodito was one of the only bartenders we enjoyed. 4) passengers: the europeans are a different cultured, unmannered breed. Have never been so uncomfortable in all my life. A lot of shoving, pushing, walking on toes w/o acknowledging. I did not hear one excuse me or im sorry from a European mouth. Disgusting. Have some class and respect for others. The people on this ship ruined a lot of it for us. 5) Children: have no respect for adults, run all over the ship, yelling and screaming, they will sit on your reserved chairs and budge you in line and waive their room cards in front of the servers faces, I’ve never seen such allowed rowdiness and disrespect before. 6) Bathroom in cabin: although appeared clean, had a very foul odor that did not disappear at all. 7) Sewage smell: on day 4 into the cruise we noticed an AWFUL stomach quenching smell in various parts of the ship, heard a passenger state it could be ship exhaust but I know a poopy when I smell a poopy. There is a major plumbing problem on that ship I assume by the smell. 8) Communication: VERY LACKING. Especially in our situation with a Hurricane on the water, they did not make us feel safe or reassured. It was very stressful and chaotic. 9) Overpriced: you pay extra for just about anything and everything. 10) Elevators: slow, not enough of em’ Read Less
3 Helpful Votes
Sail Date: August 2019
choose the cruise for the itinerary. And I thought the European ambiance would be fun. Turns out this is not a cruiseline that caters to Americans. The service and demeanor of crew is not what Americans will expect--a lot of waiting, no ... Read More
choose the cruise for the itinerary. And I thought the European ambiance would be fun. Turns out this is not a cruiseline that caters to Americans. The service and demeanor of crew is not what Americans will expect--a lot of waiting, no adherence to lines, rudeness among crew. Also had major security/safety issues: They didn't have enough staff to patrol the long lines to everything, and there were near stampedes and lots of arguments about people cutting in lines. Not enough of anything to go around: If you didn't get to the pool by 8:30 you didn't get a lounge chair; everything required a wait in line. Food was barely passable (and tiny portions--maybe this is also a European thing; I didn't want to gorge myself, but as an example I ordered gnocchi as a main dish and there were six tiny pastas in a tiny bowl--not even an appetizer-sized portion), entertainment was amateur, crew were outright hostile and rude (I've honestly never seen anything like it). In addition, there was a big language barrier, such that even when crew were trying to help, they couldn't because they didn't understand. Would never take this cruise line again. Read Less
6 Helpful Votes
Sail Date: August 2019
We took 7-nights from 8-17 to 8-24 Eastern Caribbean Cruise. After getting in line for our original Aurea Experience spa balcony room with priority embarkation, we were pulled out of line and taken to The Yacht Club lounge for embarkation ... Read More
We took 7-nights from 8-17 to 8-24 Eastern Caribbean Cruise. After getting in line for our original Aurea Experience spa balcony room with priority embarkation, we were pulled out of line and taken to The Yacht Club lounge for embarkation because we had submitted a bid for an upgrade and found out we got it right then. WOW. We never expected it, but it was so wonderful. The private Yacht Club suite comes with a butler who was at our beck and call 24-hrs a day. Our mini suite was stocked with liquors of our choice and we could have it restocked daily for entire cruise. Also, instead of using breakfast door menu, we got up whenever and ordered what we wanted and it arrived in less than 10 minutes. Also, we ate dinner in The Yacht Club restaurant each evening, the Top Sail lounge for snacks, or the Yacht Club Grill & Bar on private Deck 19 pool area. Everyone treated us like valued members and cruisers even though it was our first cruise on MSC. Just like first class compared to coach on an airplane, it would be hard to ever go back to anything less than The Yacht Club experience on MSC. Read Less
5 Helpful Votes
Sail Date: August 2019
Background This was my 80th cruise overall, with most of them being on Celebrity in the past, followed by Royal Caribbean, Princess, Holland America, Cunard and Carnival. We found an incredible offer back in February on this 7-day ... Read More
Background This was my 80th cruise overall, with most of them being on Celebrity in the past, followed by Royal Caribbean, Princess, Holland America, Cunard and Carnival. We found an incredible offer back in February on this 7-day cruise and could not pass it up. My partner and I went and traveled with a close friend of ours who booked a solo cabin. Pre-Cruise We started our journey in Miami. We actually flew into Fort Lauderdale the day before, picked up a rental car and enjoyed lunch before heading to Miami. We checked into the Holiday Inn Seaport and then returned the rental car. We took an Uber into South Beach for dinner before retiring for the night. We checked out at 11am and headed to the port via an Uber, which was very inexpensive. The Ship We arrived at the port and were onboard before noon. The entire process was easy. The ship is stunning. Magnificently constructed, although the gray and burgundy theme inside was not my favorite color palette, it was gorgeous. The layout was fun and different than any ship I had been on. The majority of the fellow passengers were from Europe, and we loved it. Our stateroom was on the 13th floor, a balcony aft. We had booked an inside guarantee and the upgrade fairy gave us a kiss... the first time ever for me to have this kind of upgrade! Also, MSC did a status match of my status with Celebrity, which was amazing. We loved the aft elevator being right outside our door and gave us quick access to the upper pool deck on 16 or the adult only pool on deck 7. Also, the buffet on either deck 16 or deck 8. Our stateroom was very spacious and perfect, I could not have asked for anything different. Food is always subjective. I have to say in my opinion, MSC does a very good job. The buffets for breakfast and lunch had a beautiful array of foods with a lot of variety. Overall everything was very good and we were always more than happy with what our choices were. At dinner, we had the 7:30pm seating on deck 5, table for 3. The food was very good, I still give Celebrity tops, but I have to say I think that MSC rivals the food that the rest of the lines offer. Service in the main dining room lacked a bit, our team had 3 other large tables of families, and they were all high maintenance, but we were patient and enjoyed. They do three seatings in two different dining rooms. Very courageous, but they pull it off.. the thought is exhausting to me if I were a server! The shows were excellent. We saw two, which we booked from an interactive screen onboard. We saw Wizard and Starwalker, both excellent. Just like the dining times being divided into 3, so are the shows. The theater is small and intimate, I think the smallest I have encountered. I did notice the missing orchestra pit and musicians, which I did really miss. Overall a great experience. The onboard entertainment was excellent. There was always something going on, and the live musicians were all very good. There were theme nights throughout the cruise that for the first time I have ever seen... people participated with vigor! They brought outfits and all. I have to say, I do not know how they knew about them as I never saw anything about them other than the white party, which I saw a post on Instagram about. The ports were great, although I would like the port times to be tweaked, but I understand the logistics with the 7-day itinerary. We were in San Juan first, from 5pm-1am. We walked into town and did dinner and had some cocktails. Next up was St. Thomas from 7am-7pm, we went to Secret Harbor and had a fabulous day of snorkeling and lounging. The restaurant there is not great and expensive, but the rest of the day was perfect. Third stop was St. Maarten from 7am-2pm, which is really too short if you want to go to Maho or across to Orient Bay, so we just walked into town and enjoyed our time. Last stop was Nassau from 12pm-6pm, where we went to Junkanoo beach which was just a few minute walk and we had a great day there. The chair hogs were out in the most amazing display I have ever seen. During peak times on days at sea I would say that 80% of the chairs were sitting empty with towels on them. Horrible. And nobody policing them. This is where the line needs to step up their game. The adult pool was great, although it was very deep at 6'5"... so be aware. It is salt water, which I loved. We had the easy package included with our stateroom and it was fantastic. They let you get two drinks at once, so we would often do doubles as their pours are small. If you want a foo-foo drink that is over the limit, they let you order one as a virgin with a shot on the side ;-). The internet was the best I have ever experienced. Instead of charging by the minute they charge by the GB. I loved it. I had a 3GB package included with the room and I worked every day and only used 1GB of it. If you avoid social media, videos and pics you are golden if you need to work. It was fast, too. Very happy. In the end.. MSC, you have us. We loved it and cannot wait to return. The value for the money is amazing. Read Less
3 Helpful Votes
Sail Date: August 2019
This is our 3rd cruise on MSC. First one was on the Divina and the last two on the Seaside. The ships are beautiful and children’s prices make it affordable. From that point on everything else goes downhill. I started the meet and greet ... Read More
This is our 3rd cruise on MSC. First one was on the Divina and the last two on the Seaside. The ships are beautiful and children’s prices make it affordable. From that point on everything else goes downhill. I started the meet and greet and it was run by MSC very nicely. Problems- we booked a year ago and requested the middle dinner time at 7:15 pm. We had 4 cabins linked together and we are all black card holders in the voyager club. We were assigned 5:30 pm and the person in charge refused to fix the problem. This was an aggreviating way to start the cruise. My bathroom sink was clogged and it took till day 3 to drain the water out. Unfortunately, they drained it on the bathroom floor and left it that way. Needless to say I went into the cabin to use the bathroom. I flew across the floor and got banged up with my neck, shoulder and back twisted. It led to a trip to the infirmary with a shot, muscle relaxer prescription and a kind of messed up rest of the week. The room steward left the same filthy glass all week and told me they don’t have wash cloths or tissues for the passengers. Forget the amenity of robes and slippers as black card holders. There is a disconnect between passengers and workers. As a seasoned cruiser with over 100 cruises if they want repeat American customers instead of one time cruisers they need to straighten up their act. The reservation office in Miami needs a complete retraining and the Corporate office in Naples has to take a tighter control to fix what is constantly going on. To sum it up my family has booked again for next year only because of the prices. The heads of the ship assured me the future cruise consultant on the ship would handle it correctly. Well after hearing him tell us 15 times about his 20 years of being in the business he screwed the reservations up. My travel agent will have to deal with this when he returns from vacation. Last years mistake after mistake from the Miami office took 8 months to finally fix. They would fix one thing and mess up something else. Believe me you can’t make this stuff up. MSC has to listen to its passengers and change their ways. One more thing after a years time the shows should be changed. Saw the exact same ones for the second time over a year after seeing them the first time. Read Less
3 Helpful Votes
Sail Date: August 2019
The ship and the price are the primary reason for choosing MSC. Embarkation was very smooth, we had the Aurea experience so there was priority boarding. We were on the ship before noon and went straight to the kiosk to link credit card ... Read More
The ship and the price are the primary reason for choosing MSC. Embarkation was very smooth, we had the Aurea experience so there was priority boarding. We were on the ship before noon and went straight to the kiosk to link credit card to ship card. Then went to the spa to schedule our Aurea massages. Scheduled for the first sea day. Massages were awesome. We went to the thermal spa daily. Ship overall was very clean and we'll kept. The staff was very efficient and very friendly. Four of us had the Aurea experience and two had Bella so we spoke with the hostess at the restaurant and were able to all eat together in my choice dining. Meals were excellent. One of our party is allergic to garlic and they were amazingly accommodating and even had the chef prepare food for the next day without garlic. Our waiters Mark and Thomas were amazing remembered our likes and dislikes. The shows were excellent especially Starwalker, a must see. We tried the bowling, 5D ytheater, the waterslide and the Zipline. Enjoyed all. We only did one MSC excursions at Ocho Rios the transportation was very well organized for Mystic Mountain, it all became very confusing when we arrived at Dunn River falls. More a problem with the local guide than with MSC. At Cayman Islands if you want or need to get ashore quickly you need to get in line very early for tender tickets. Highlights were the pizza, cheeseburgers, gelato and Venti chocolate. The chocolate martini was extra but well worth it. A different show every night was great, reserving ahead of time and arriving early is recommended. 124 nation's were represented aboard which we found made the cruise very interesting. All of the staff spoke English and the officers all appeared to be fluent in multiple languages. The cruise critic meet and mingle was the cruise critic cocktail party and all ship officers were present, a picture was taken of everyone with the officers and delivered to our cabins. We recommend this ship and will definitely sail with MSC again. Read Less
2 Helpful Votes
Sail Date: August 2019
I’m a travel agent and this trip was a personal trip although used it to meet captain, cruise director crew, and experience the ship it first hand After reading & watching al sorts of pro & con reviews of this ship,I walked ... Read More
I’m a travel agent and this trip was a personal trip although used it to meet captain, cruise director crew, and experience the ship it first hand After reading & watching al sorts of pro & con reviews of this ship,I walked in with an open mind. I was truly impressed. The Haven Lounge nightly activities & music was the best! The family night delish spread of snacks & deserts. Main dining meals were a hit & miss - my waiter wasn’t as attentive as if he was bothered to serve us Room steward Christian was very courteous & attentive Need More varied teens activities Italian night after tasting food in the MD went to buffet better pasta & seafood ; noticed that people were eating more at the buffet Overall my son & I enjoyed ourselves ; I would recommend it to my clients & we would go again but we’ll wait for newer ships The cruise critic meet & mingle was super! viva Read Less
3 Helpful Votes
Sail Date: August 2019
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on ... Read More
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on which include Carnival, Norwegian and Royal Caribbean as I believe all have their good points and not so good and it is unfair to compare. The Seaside is a lovely, clean and very impressive ship. There are not many times you feel like you are onboard with 5000 passengers let alone another 1500 crew. We experienced only a very positive interaction with crew members with many taking time out to say hello and a general friendly approach especially to our 2 grandchildren who got lots of attention and high 5's. Embarkation and debarkation was very smooth and quick . Cabins - we had a balcony cabin and whilst cosy for 2 adults and 2 children it was comfortable and clean. Space can be a little tight but we adapted with bringing over the door organisers. I cannot comment on the room steward who whilst wasn't very visible always kept the room clean. Kids Club - our 2 grandchildren loved it and although we wanted to spend some good quality time with our 2 grandchildren on board it was nice to get those couple of hours to ourselves once in a while. Shows - a little confusing at times and some acts repeat over other shows later in the week but they are very professional and enjoyable. The Starwalker Michael Jackson tribute and show end on the Friday is a must see. You get a bit of everything at the shows, singing, dancing and Cirque de Soleil type performers. The beer prov children rated comedy show was very funny and a good watch. Food - we ate in the buffets for breakfast and lunch and the main dining room for dinner. This was probably our biggest disappointment. The buffet is a little repeatative and sometimes a little lacking in choice but the pizza is great and the late night cookies at the snack station were wonderfully soft and delicious. we ate in Ipanema main dining room and the waiting staff were friendly including the maitre d's even dancing with our granddaughter and always asking if we were ok and had a good day. service was a little slow on occasions and the very odd dish was not great but we felt the food could have been better overall. Guests - it is a very multi cultural guest list is the most polite way of putting it but again with 5000 guests from 120 nations you are going to get some who do not share your manners, standards and etiquette. Don't be put off by the completely negative comments you read about the MSC Seaside, I am very critical and would describe our experience as positive overall and YES I would sail with MSC again. Read Less
3 Helpful Votes
Sail Date: August 2019
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems ... Read More
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems small. 4. Breakfast/ lunch is good. Formal dining at night is good (way better than Chili’s, TGI Friday’s, Applebee’s . Comparable to Red Lobster but fewer selection. 5. Entertainment is great. Quality of shows is excellent. 5 stars to Steve Young (director of entertainment). All of the family shows are great, Peter Punk, Butterfly, Michael Jackson. But all adults shows perform by a group of 4 person is just ok. Would like to have few standup comedians shows. 6. Service is good. 7. Port and shore excursions have good timing. Except Saint Martin 7am to 2pm. We would like to go again. MSC going to have new ships in 2022, definitely looking forward to this one Read Less
6 Helpful Votes
Sail Date: August 2019
My husband and I sailed on Seaside 8/3/19 for our 20 year anniversary.  It was our first time cruising so we weren't sure what to expect.  I scoured the message boards here to prepare myself the best I could prior to the cruise.  I ... Read More
My husband and I sailed on Seaside 8/3/19 for our 20 year anniversary.  It was our first time cruising so we weren't sure what to expect.  I scoured the message boards here to prepare myself the best I could prior to the cruise.  I was able to get a lot of helpful hints that came in handy.   Our boarding time wasn't until 2 pm but after reading the boards, we decided to show up at 10;30 am and we were on the ship before noon.  We immediately went and got our wristbands, registered our credit card and found the maitre d' to request a table for 2 in the dining room (which was granted) to avoid the lines later.  We then went and had lunch at the buffet and then found a cozy spot in the Seaview lounge and had a drink.   I"m so glad I found those recommendations here because they really saved us time later.   One thing I have read on cc from many people is how rude the staff is.  That was not our experience at all.  We felt the staff went above and beyond for us.  We had the easy drink package and my favorite wine wasn't on it.  No biggie, I made due with what was available to me.  However, when we showed up for dinner on the night of our anniversary, a bottle of my favorite wine was chilling at the table and we weren't charged for it.  At the end of our meal, about 10 waiters showed up and they all sang "I swear" by All for one.  The entire song.  It was embarrassing and amazing at the same time.  lol   This is just one example and there are so many more.   We did encounter 2 staff members that were a little rude but we just avoided them after that.   We paid for the 1 day pass for the thermal spa and felt that it was really overrated.  We ended up spending 2 hours there before leaving. There just wasn't enough to do to spend the whole day there.  We each got a massage as well.  My husband said his was amazing while I felt mine was just ok.   Even before getting off the massage table my therapist was trying to sell me other services.  It was very annoying.  After telling her no about 5 times, she gave up.  There are staff walking around the ship trying to sell different services and dinner add-ons but saying no once does the trick.   We saw 3 shows while on board.  The Beer comedy one for families, Butterfly and the starwalker (the Michael Jackson one in case I didn't get the name correct).  The comedy was hilarious, the Michael Jackson one was phenomenal and Butterfly wasn't for us (just not opera fans I guess).  We had the Bella package and upgraded our stateroom to a balcony room.  The balcony really made the room in my opinion.  We enjoyed sitting out on it in the evening with a drink before bed.   We felt there were enough hangers for our clothes and enough space for all of our other items.   The pool areas were very loud and crowded.  People would sit around the edge of the pool making it very difficult to even get in.  It wasn't for us so we would find a lounge chair in another part of the ship and relax in peace .   We only scheduled one excursion with the ship and that was in St. Thomas. It was ok but not worth the money. All in all, we had a good time. The service was exceptional and if we were to ever sail with MSC again, that would be the reason. Read Less
2 Helpful Votes
Sail Date: July 2019
This was our first MSC cruise and we were certainly impressed with the beauty of this magnificent ship. Let's start at the beginning. The check-in process on embarkation day, though smooth, could have been quicker if there were more ... Read More
This was our first MSC cruise and we were certainly impressed with the beauty of this magnificent ship. Let's start at the beginning. The check-in process on embarkation day, though smooth, could have been quicker if there were more agents available. All went well but we were surprised to find out they didn't link your credit card to your cruise card at that point. Not a big deal, just a bit different. Anyway, we posed for the obligatory "boarding" photo then onto the ship we went. Wow! Was it ever beautiful. One of the prettiest we've seen. Since we checked in a little later in the afternoon we had to proceed directly to our muster station. I was expecting it to be a bit longer but thankfully it wasn't. We then went to our cabin. It was a nicely appointed Bella Balcony. Perfect size for us 2 and a nice balcony. as we were unpacking we noticed the safe was pretty small. Would've been nice to have one a bit bigger, especially since there was enough space on the shelf (width and height) to accommodate it. Not a big deal, just noticeable. We liked having sufficient space under the bed to store our luggage. 1 carry-on, 1 medium suitcase, and 1 suit bag. The closet was sufficient, although we did find that it was a bit of a challenge to get to the clothes hanging closer to the shelving. Again, not a big deal, just noticeable. The bed, though big enough, was very, very, uncomfortable. The mattress was hard. Not just a firm mattress, but a very tough one. The pillows were also very uncomfortable. After 2 nights of trying to deal with it my back and neck began to hurt. I asked our cabin attendant if anything could be done about the mattress and she put 2 additional comforters under the fitted sheet. This helped a bit but sleeping comfortably for the rest of the week was challenging. Daily activities and meals on board were very good and enjoyable. Some meals were really good, others just ok. The service in the specialty restaurants and main dining room was always courteous and kind. Some evenings service was kinda slow but overall pretty good. I took some time each day to check out the various areas of the ship and was impressed with all of it. But I did notice some areas were mostly closed, with nothing happening. For example, the Champagne Bar was mostly closed. The Sports Bar, very nicely appointed, was also mostly closed. The gelato bar by the pool was also mostly closed. I also noticed that the outdoor pool areas didn't have any umbrellas or shading from the sun. It would be nice to be able to lay out without full on sun exposure the entire time. I did meet people who said they were hoping for some overcast days so they could relax poolside. Now, the shows, wow! They had some fantastic productions in the theatre. No expense was spared on those costumes and backdrops. Very impressive. My favorite production was Peter Punk! We enjoyed every moment from start to finish. The Michael Jackson show was very good as was Fly. The Wizard was nice and Beerprov (the adult version) was very meh. I guess it may have had a bit to do with the audience members they bought on stage. Overall, this cruise was lovely and I would be happy to do it again, if I was assured the bed and pillows would be much better. Oh, how could I finish without mentioning Captain Marco Massa. What a lovely guy. So personable and steered us through the ocean perfectly. Read Less
4 Helpful Votes
Sail Date: July 2019
I went on MSC Seaside thought I would give it a try. The ship is huge and a good ship for family's however, the pool areas did not have any towels. The cabin was fair and as expected the attendant Juan Tan was the best person on the ... Read More
I went on MSC Seaside thought I would give it a try. The ship is huge and a good ship for family's however, the pool areas did not have any towels. The cabin was fair and as expected the attendant Juan Tan was the best person on the trip. The dinning experience was terrible, if your going to offer juices, coffee, and water have someone going around and offer it to them. They barley had any cookies sometimes i just needed one and couldn't get it. The fridge or mini bar was locked couldn't put anything in it. They pushed there drink packages upon you, however they don't tell you that its per day or per person, the internet was way to expensive 43 bucks per day not for hour or whatever and they didn't even have any printers god forbid if i had to print anything. I never tried any of the entertainment or activities. The service was horrible they all speak different languages and you can't understand them. I had a hard time even putting a credit card on room because the company is from Paris and the cards say fraud even though you told the credit card company ahead of time. The port of calls, well first one was cancelled and they should of replaced it with another but instead out of a 7 day cruise 4 of them were spent at sea boring. I would never recommend this ship to anyone its way to expensive to do anything. Read Less
5 Helpful Votes
Sail Date: July 2019
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal ... Read More
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal Carebean. They should go back to cargo. The cabin people has to ask for permission just to find a pillow to mattress to put the two single bed together. Two days to get the mattress. Cabin people don't pick up trash, used cups. All personell with bad faces all the time. As if they were doing a favor. The pictures were bad quality. The paper is better at my local pharnacy photo section. Fo not recomend this cruise. No ice cream cone at all times or soda, just a certain time of the day, and one person dispatching it, so long line of course, of course, the European way, just this is what it is. Read Less
2 Helpful Votes
Sail Date: July 2019
This was my first time on MSC we normally cruise Carnival. We booked this cruise with a group of people because their travel agent loved this ship. For our family we had issues from the start. Before the cruise calling into customer ... Read More
This was my first time on MSC we normally cruise Carnival. We booked this cruise with a group of people because their travel agent loved this ship. For our family we had issues from the start. Before the cruise calling into customer service you need to be prepared to have an hour because the hold times are crazy! Things I was told on the phone were never completed. I will say boarding the ship was effortless and ran very smoothly. But once on the ship we realized that the drink package that was included was only on 2 of our rooms not all 4. So we had to wait in a very long line for customer service. It appears that a lot of other people had issues as well. The drinks on us package is a bit confusing. They charge you a service charge every time. For example for a bottle of water is was a dollar for them to hand it to you.. (not really free) Now let’s talk Fun pass I had my 4 kiddos and after looking at the website of all the activities I bought 2 fun passes. ($200) that was disappointing. The zip line wasn’t open very much and the arcade well it has 3 games and 5 claw machines that are $3 each the claw machines aren’t included in the fun pass so my kids not taking time to read signs charged some to my card for that... My 2 youngest went to the kids club once and both said please don’t make me go back.. The shows were great! The entire family really enjoyed them! The cruise critic party was very nice and I really enjoyed meeting the officers there. The buffet was pretty good. The only thing is sometimes they would only have one open and it was be very crowded. When at port the pools were closed that was a bummer for people who didn’t want to get off the ship. There are plenty of places to just sit and enjoy yourself. They are trying to grow their North American fleet but my personal opinion is they are no where close to the service you get from Carnival. Read Less
Sail Date: July 2019
Very nice open ship. It has not stolen his name Seaside , you are very close to the water. Friendly staff. Very high end decoration Cabins have a very good size. The beds are top . Normal size bathroom with real door not a curtain ! ... Read More
Very nice open ship. It has not stolen his name Seaside , you are very close to the water. Friendly staff. Very high end decoration Cabins have a very good size. The beds are top . Normal size bathroom with real door not a curtain ! The closet could have been better placed a it was difficult to slide the doors ( have a look to aida prima , much better designed ) . Good size of balcony with sliding door. Very good dinning options . You can have free room service , which can be great if you take breakfast in your own cabin /balcony to enjoy a bit of tranquility. The food is really great . they should just leave more time between the dishes so you can have a more dinning experience. Free food tour in speciality restaurants was also great . Nice bars and atrium. Entertainment is nice altough it is always a singing performance but with variety , except for the comedy show. Duration perfect 40 min , not to short , not to long . Great slides and waterpark. 5D dinema for 10 dollars and 10 dollars for Zip line is a must do ! Nice Spa, but small ) although a prefer a open spa with a view on the sea (see adida prima ) . Good , but expensive massages. Service is good , bu they should clean up the aft decks close to buffert more often , as the birds are at ports always "attacking" the left overs. With the wind all food and others are on the decks , should be taken care off ! Also only 2 toilets for woman next to buffet could have been doubled . Time at ports can be very short , shore excursions are okay , but organisation is chaotic. Prices are rather expensive for what it is , sometimes we had even to buy on top our own lunch. Went also on Seaview is same ship Read Less
1 Helpful Vote
Sail Date: July 2019
Sailed in July 2019. Our fifth time on the Seaside and our best to date. Embarkation was quick and painless and we were on board within 15-20 minutes. We were met by our butler in the Top Sail and he took our carry-on luggage ... Read More
Sailed in July 2019. Our fifth time on the Seaside and our best to date. Embarkation was quick and painless and we were on board within 15-20 minutes. We were met by our butler in the Top Sail and he took our carry-on luggage immediately to our stateroom so that we could relax. Booked spa and shows within 15 minutes, then went had a leisurely lunch up on the one pool deck. We then went to our room, where our checked luggage was already waiting for us. Muster drill was in the theater and everyone was actually quiet and listened. Many times that does not happen. We had a balcony cabin and it was very spacious for the two of us, with ample storage and a large shower in the bathroom. New things this cruise in the Yacht Club was the addition of a stir fry station at the pool on the first sea day, and a cooking demonstration and pasta station on the second sea day. Also added are two new signature dishes on elegant nights. They were delicious! A deck party in the evening has also been added on the one pool deck. For eastern itineraries, it is a dinner buffet and for western itineraries, it is a cocktail buffet with hor d'oeuvres. There is also live music and dancing. Service was outstanding both within and outside of the Yacht Club. We did see the shows and enjoyed them although we had seen some previously. We also enjoyed the Seaview lounge and the Piazza on deck 6, as well as the Venchi Chocolate Bar. Debarkation was very quick, due to the fact that they are using facial recognition. Fifteen minutes tops. Read Less
MSC Seaside Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.5 3.4
Entertainment 4.5 3.9
Public Rooms 4.5 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.4
Enrichment 3.5 3.4
Service 4.0 3.6
Value For Money 4.0 3.7

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