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3 Helpful Votes
Sail Date: March 2019
The Divina is a beautiful ship, for sure. Clean, elegant, spacious. Definitely NOT American. And that's not a bad thing. We have plenty of "American style" cruiselines and to have another option is a plus. We've ... Read More
The Divina is a beautiful ship, for sure. Clean, elegant, spacious. Definitely NOT American. And that's not a bad thing. We have plenty of "American style" cruiselines and to have another option is a plus. We've recently returned from a 20 day Transatlantic journey and over the course of the cruise I've formed many opinions of this ship and the cruiseline in general. I'll start from the beginning. Sit back and relax- this may be information overload, but a lot of questions will be answered. Embarkation. Your cruise ticket will have a recommended time for your embarkation. Ignore that and get there when you want to. 11:00 am is fine. They will not turn you away. We did, however, have to wait awhile because as we found out once onboard, two crew members jumped ship in Miami. Defected. Left. So of course, immigration was investigating. We didn't have to wait long, however. We were onboard by 1:00 pm. Once we crossed over the gangway to the ship we noticed a lot of the ship was cordoned off and we had to go up to the Buffet- along with everyone else. So of course, it was crowded. Embarkation day- that's to be expected. No worries. We got our food, found a table and enjoyed our first Divina meal. The buffet is very large and the food is plentiful, varied and good. You do have to look around because there are different options around every corner. Burgers, hot dogs, wraps, pizza, salad and fruit can be found in the center area between Manitou and Calumet buffets. Fruit juices, tea and coffee are available all the time. They tend to run out of creamer a lot, though. Daily specials and desserts will be on either side. Just wander around a bit to get your bearings. Window tables are, of course, the most popular. They do have too many handicap accessible tables- they are usually all empty. Sit at one if you must, but be prepared to move if necessary. After lunch we checked on our cabin, which our amazing cabin steward, Maskur, told us was "almost ready." We were able to drop off our backpacks and go explore a bit. It was when we dropped off our bags that we noticed that our balcony cabin was small and had nothing more than a bed, a desk and two nightstands. No sofa. Quite a shock and disappointment considering they did not show a picture or diagram of our cabin style anywhere on their website. Balcony cabins are shown to have a sofa. This was a major issue for us- especially for a 3 week cruise. We waited a day to address this with guest relations because the we know the first day or two is so hectic for them. When we did go to inquire about the sofa we were told sorry- nothing we can do, the ship was sold out. Not wanting to give up so easily, we went back the next day to talk to a different agent. He seemed more sympathetic and understood that we didn't feel that we got what we paid for and said he'd contact us once we left New York City to see if there was another cabin available and if not he'd see what he could do. He never contacted us so we returned to him. Sorry- there was nothing he could do. We asked for a supervisor and he went behind closed doors to speak to his supervisor. The supervisor told him he had spoken to me at the Cruise Critic Meet and Mingle and I had told him or cruise was great. Partly true- I had actually said everything was great but we were disappointed in our cabin, which, of course, was brushed off. We were bewildered and disappointed but decided to shake it off and not let it ruin our cruise. So just beware- there is a very large percentage of balcony cabins that have ONLY a bed, two nightstands and a desk. No sofa, as is pictured on their website. Deceptive advertising. Issue number two is do not purchase anything online prior to your cruise. If you do and want to cancel or change your order once onboard- you won't be able to. We purchased a photo package on their website prior to sailing. Once onboard we decided that we did not need 10 photos of ourselves so we asked to cancel. Sorry- you purchased online you have to cancel online. Okay. We paid for 10 minutes of internet service to cancel our package. Since we'd already set sail we could not access our online account! Back to the photo department. Sorry. Nothing they could do. Sigh. Okay... well- we purchased the package, we'll choose some photos in a few days. You have to purchase all 10 at the same time. We went to the photo department to choose some pictures and found 7 that were decent so we asked them to hold those 7 until we posed for more photos on Italian night. When we returned and chose a few more pictures to complete our order- they had lost the original 7!! We had given them our chosen photos and our cabin number. Anyway- long story short- we ended up getting the manager involved. End result- they reprinted some (some were never found on the computer) gave us about 14 pictures instead of 10 and we're supposed to get a full refund because of all the time we had to spend going through all the photos multiple times. Haven't seen the refund come through yet. We did receive an email that it is being processed. Muster drill- a waste of time. You could not hear or understand what they were saying. Had there been an emergency it would have been total chaos. Television- on a 3 week cruise the ONLY channel we could access in English was a British news channel. Can we say "Brexit overload?" One or two days they did offer a few free movies, but the test of the time your choices were to pay for movies, watch British news or turn it off. Okay- enough with the problems we had personally. On with the good. As I said the ship is beautiful. And clean! Our room steward- Maskur- was amazing. Our waiter and his assistant were both wonderful. The staff in the buffet worked very hard. They will interact with you and converse with you if given a chance. They are far from home and missing their families. Ask about their family! They will beam as they tell you about their home. Food- The food in the buffet is plentiful, varied and good. We chose to eat there on several evenings when we didn't want to dress up for dinner. It was always great. The Black Crab is a beautiful restaurant. The variety is somewhat limited in my opinion but there was always something I could find and the portions are big. I never had anything that wasn't hot and good. The best kept secret is the Sports Bar. Hamburgers, Reuben sandwiches, fish and chips, Ceasar Salad, wings- all complimentary and all good! Finding a table is sometimes a challenge though. There are only a few tables and people tend to gather there to play cards or just chat without ordering food. And you have to eat your food there- you can't order and take it anywhere else. The Piazza del Doge has complimentary cookies, cakes and sandwiches throughout the day and night. Gelato is $3.50 for a small cup or $5.50 for a large. They also make Sundaes and shakes for $6.50- $7.50. I can't speak to any drinks packages- we never buy those. Not worth it for us. There are always juices, tea and coffee available in the Buffet. The bed- comfortable enough for me. A bit on the firm side but I slept well. Activities- Dance lessons, origami lessons, craft sessions, trivia games, scavenger hunts, bingo, exercise classes, yoga, etc. are available throughout the day. The entertainment team is busy and energetic all day long. Shows - Mostly music. Singing, dancers, a ventriloquist one night. As with any ship- we enjoyed some shows and didn't care for others. That's up to individual tastes. Ports- we booked the cruise for the ports. This was a 20 day Transatlantic repositioning cruise with incredible destinations. NYC, Bermuda, Azores, Portugal, Malaga and Valencia, Spain, Marseilles and Genoa. Overnight in 4 of the ports, which was amazing! NYC- was way too cold for these Florida people! We stayed onboard on a nearly empty ship, which was nice. Bermuda ended up being canceled due to weather.... from what I heard this was the 3rd time in a row Bermuda has been cancelled- but that could be hearsay. We ended up in Tenerife in the Canary islands. A bit of a RIP off many felt, because we were supposed to have 2 full days in Bermuda, instead we got an extra sea day, and a not so great alternative port- and no refund on lost port taxes for Bermuda. It would have made more sense to give us extra time in one of our shorter ports- as we only had 6- 7 hours in several of our ports. I do understand, though, that there could be scheduling problems. Finally- MSC is a fine cruiseline and the Divina is a beautiful ship. The big area that MSC needs to improve on is communication. Talk to 3 different people about an issue and you will get 3 different answers. They are not consistent. Know this before you sail and you will be fine. Their website..... well- I'll just say it needs work and I'll leave it at that. Will I choose MSC for future cruises? Probably not. Crystal staircases and pretty decor can't make up for poor customer service and lack of communication. MSC is privately owned, answers to no one and simply does not appear to care about their guests. Read Less
1 Helpful Vote
Sail Date: March 2019
To be completely transparent about my review, we booked this cruise about a month before we set sail. We took advantage of MSC's status match, which only put us at the silver level. We paid for a very inexpensive inside guarantee ... Read More
To be completely transparent about my review, we booked this cruise about a month before we set sail. We took advantage of MSC's status match, which only put us at the silver level. We paid for a very inexpensive inside guarantee room, but when we were assigned a room, we were upgraded to an aft-facing balcony. The upgrade was so unexpected, and the room was so awesome, the cruise already turned out way better than we could have hoped. As for the actual cruise, as stated in many reviews, MSC has a very European flair. We quite enjoyed meeting so many Europeans on board, but this does make the experience slightly different than many mainline US cruises. Dinners in dining room are a little slower. The entertainment is a little more classical. We really enjoyed the Italian opera. The buffets can seem quite crowded, and since people take a little longer to eat, it can be hard to find a table, and not everybody has the same idea of what a line is. We found the ship to be beautiful, with many different types of lounges and public areas. The pools were quite large compared to some ships we've been on, with a water slide, an adults only area, a solarium, and many hot tubs. The gym was well appointed, but always crowded. It may be because the weather was not great. We really enjoyed the lecture that was given by a very interesting crew member about each upcoming port. It really helped us in our understanding of the places we visited. We found the service to be outstanding. Every crew member we interacted with was very helpful, polite, and interesting. We've read lots of reviews about the food being of poor quality, but we found it to be just fine. There was always something interesting to eat. Portions seemed just right, and our service at dinner was very responsive. An area that could use much improvement was the disembarkation process at ports. Lines to get off the ship were usually non-existent, and usually just turned into a mob. There was usually little or no supervision of this. Also, for some reason, our ship was always at the furthest dock. This meant that after fighting the crowd to get off the boat, you had to fight another crowd to get on buses that would take you to the port entrance. In some instances, MSC actually charged for some bus rides. We usually took the long walk to avoid the crowds, but in some ports we weren't allowed to walk. Though we stopped at a lot of ports, many stops were for 8 hours or less which made exploring the ports difficult. There also didn't seem to be many interesting excursions to choose from through MSC. Our room was very nice. It was relatively large with a nice couch seating area. The TV was pretty useless, but we didn't watch it anyway. The balcony was huge. There were 2 lounge chairs, 2 regular chairs, a table, and still plenty of room. Bathroom and shower were very comfortable. Overall, we had a great time on our first transatlantic cruise to Italy. We would recommend it to anyone, and would definitely hope to cruise on MSC in the future. Read Less
2 Helpful Votes
Sail Date: March 2019
This cruise was our 50th wedding anniversary celebration. We sailed in the Yacht Club category. Overall, we had a good time (not a great time), but as usual the lasting impression was the last impression. We pre-booked a post-cruise ... Read More
This cruise was our 50th wedding anniversary celebration. We sailed in the Yacht Club category. Overall, we had a good time (not a great time), but as usual the lasting impression was the last impression. We pre-booked a post-cruise excursion that would give us a drive-by tour of Rome before dropping us off at the airport. We were expecting them to handle our luggage, see the sites and experience a stress-free ride to the airport. By dinner time on the evening before disembarkation day, we had not yet received our disembarkation instructions. When we inquired, the Yacht Club concierge pulled an envelope out of a stack of envelopes and gave it to us. I looked at it and there were no instructions for the excursion so I asked about it. He informed us then and only then that the excursion had been canceled because so few people had signed up for it. OMG!! When I asked what alternative arrangements had been made for us, he dismissively said, "Oh, sir, you can just take a taxi." Cancellation of the excursion was totally unacceptable, but his attitude shook me to the core. This is the concierge for the exclusive Yacht Club telling me to go find a taxi. Really? At dinner in the exclusive Yacht Club restaurant Le Muse, I asked to see the Yacht Club Director. He earned his pay with me and my group as we explained what had happened and told him we needed an alternative. Bless his heart, he was back in just a few minutes (obviously he knew about the problem before-hand) and said they had arranged a private mini-van transfer to the airport. The problems with this solution were that it cost more than the pre-booked excursion (which of course was refunded to our account) and there was no tour of Rome. The next morning, we found our mini-van and delightful driver waiting for us. We were able to arrange a drive-by tour of major sites in Rome for an extra 100 euros per couple. All told, then, the alternate excursion cost $152 more per couple. To my way of thinking, that expense should have been covered by MSC. It was not. We are not likely to sail with MSC again, but will pend a decision on that to see if MSC responds to this review. Read Less
1 Helpful Vote
Sail Date: March 2019
I chose this cruise for the itinerary, because several ports had an overnight giving 2 days in those ports. I saw Divina launched in Marseille in 2011 and sailed on her as a solo traveller the following year, and loved it, so was looking ... Read More
I chose this cruise for the itinerary, because several ports had an overnight giving 2 days in those ports. I saw Divina launched in Marseille in 2011 and sailed on her as a solo traveller the following year, and loved it, so was looking forward to sailing on her again. I have a friend I travel with now but we choose to have our own cabins. Paying a single supplement is huge so we always book interior cabins. I booked this cruise roughly 18 months prior to departure and choose cabins on deck 9 close together. On getting our final payment papers I discovered we had been allocated different cabins 4 decks apart, not the cabins I had chosen. I contacted MSC Sydney and they said MSC had the right to change cabins even though I was under the assumption we had in fact paid more for cabins midships on a specific deck. Eventually we were allocated cabins on the same deck but deck 13 forward - not an ideal position as far as I was concerned. My friend and I were very disappointed and in fact I didn't want to take the cruise. We are both Black Card members with MSC but that did not change the situation. Our early preference dinner seating had also been changed to late seating. Once on board in Miami we went directly to the Black Crab restaurant to ensure we could get first seating for dinner as we both require to eat early for health reasons. We were told there were no seats left and that early seating was reserved for American guests - that did not impress us. Thankfully we recognised a head waiter we had met on an MSC cruise from South Africa last year (and he remembered us) and he organised seating for us at the early sitting. Having two days in port was fabulous as it gave you the option to stay ashore in the evening. New York was our first port and we used the Hop on Hop Off bus that included a boat tour to the Statue of Liberty. Great value for money to get around NYC. Bermuda was the second port but unfortunately there was a medical emergency and we had to turn back towards the US for a helicopter transfer, which took about half a day. During that time a storm developed near Bermuda and stopped Divina from getting into Kings Wharf. We had 5 fairly rough cool days at sea before arriving in Ponta Delgado in the Azores. I'd been there before and just loved it the first time. The weather was also fabulous - they'd had several days of bad weather so we were lucky. Teneriffe in the Canary Islands was substituted for Bermuda but just for one day. Lisbon, Portugal our next port was great. We had an overnight and left early the next morning. Remaining ports for a days visit were Malaga and Valencia in Spain, Marseilles ending in Genoa. We were joining MSC Sinfonia the following day for a Mediterranean cruise so an overnight in Genoa - a really surprising city. We mainly used the Hop on Hop off bus or just walked around the port. Most port authorities have their own shuttle buses too and fro the entrance, often free so there is no need to book the MSC shuttle which was often quite expensive. The food was good and the buffet has an excellent choice of food, although I feel the restaurant menu is not as good as it was when I first started cruising with them. The entertainment was very good, however on the sea days there was not a to to do as the pool deck areas were not usable, due to rough seas and low temperatures. A lot of passengers spent their days in the covered pool but to me it was like a sauna and very noisy. If you decide to book this repo, make sure you take adequate warm clothing - a lot of passengers hadn't researched temperatures, and MSC sold a lot of jackets. Thankfully I had done the research and had a down filled puffer jacket and body warmer. New York hovered on freezing on both days and several other ports were not at all warm and the wind was quite cold, so my jacket and body warmer got a lot of use. The Social media package is a good option to keep in touch with family and friends and much cheaper than buying a full internet plan. This wasn't advertised on the website but I had used it on previous years with What's App being my prime app. It's also much faster than Messenger and more secure. Read Less
Sail Date: March 2019
I chose this cruise because MSC offered a sweet deal - $75 for 20 nights!!! I have cruised with Costa, Royal Caribbean, Carnival and Holland America. I hadn't cruised with MSC before. When I first signed up for the cruise, I got ... Read More
I chose this cruise because MSC offered a sweet deal - $75 for 20 nights!!! I have cruised with Costa, Royal Caribbean, Carnival and Holland America. I hadn't cruised with MSC before. When I first signed up for the cruise, I got a deal through MyVegas.com to get onboard credit for $100. I filled out all the paperwork, but I never got the onboard credit. MSC said "you have a new customer to get that". I was. Then they lowered the price. I asked my travel agent about what this implied - would I get the lower deal? Would they apply that lower fee to onboard credit? Sorry, no luck... Then I told my friend about the lower fee - he jumped in and got the lower fee, and he was UPGRADED to a Balcony room. I was stuck in a interior room, despite my having brought him this deal. When I got on the boat, and asked about the distilled water for my CPAP machine, the cabin steward got me ONE single bottle, but said "the ship ran out and you would have to the rest during the port stays." Great! The show's entertainment in the showroom was hideous. No Broadway Musicals, no Magicians, and not a single comic. But loads of Dancers! Can you say "Jazz Hands" anybody??? The Food was so-so. The pasta seemed undercooked, most buffet meals were cold, with a few exceptions. The onboard freshly baked cookies were great, but they ran out of them sometime around day 15. They didn't have onboard softserve ice cream. Instead they had gelato for a price..... When I got to the Black Crab (dining restaurant), we usually didn't get out of there for 1 3/4 hours. The service was slow, but it appeared to be improving day by day. On the plus side, the ship itself was a treat - nicely appointed staircases, upscale dining options, etc. The ship's cabins' featured an plexiglass shower door - not a curtain like most ship's have. That was impressive. The ship's prizes were great too. (Trivia, Daily game, etc.). My friends and I got t-shirts, hats, decks of cards, free 3D race track ride, free bag, and Champagne! That was also impressive. We didn't do the excursions but we did go out the ship to barter with local taxis, and Hop On Hop Off buses. They seemed much cheaper, to me. As I said, keep your expectations really low, and you will enjoy yourself. Read Less
Sail Date: March 2019
We had been on the Divina and enjoyed it before in the Caribbean so we decided to go on our first Transatlantic on it. The ship is beautiful, the service is great and ports are fine but we are not impressed with the entertainment or ... Read More
We had been on the Divina and enjoyed it before in the Caribbean so we decided to go on our first Transatlantic on it. The ship is beautiful, the service is great and ports are fine but we are not impressed with the entertainment or television stations, most English channels except news, have been suspended for more than a week! The shows have great performers but there are too many classical music types of performances. There have been about 5 so far and we are used to comedians and a variety of performances. Our inside cabin is large, clean and comfortable but we are not happy with the buffet chaos and lack of desserts there. There is rarely enough equipment available anytime during the day in the fitness area. The deck chairs are very uncomfortable and there is a major trip hazard on deck 15 aft where there is a steel rise that goes from plastic floor that joins wood floor. My husband trip and caught himself from going overboard! Guest Services is great! Dinner usually takes 2 hours which is sometimes too long. I would definitely cruise again on this ship, the value is great! Read Less
Sail Date: March 2019
We chose this cruise because we like to do long ones crossing the Atlantic. Unfortunately it was the first time we had such bad sea for 5 days. Our cabin was the very last one on our deck. 13223 stern. Wow every little swerve or move of ... Read More
We chose this cruise because we like to do long ones crossing the Atlantic. Unfortunately it was the first time we had such bad sea for 5 days. Our cabin was the very last one on our deck. 13223 stern. Wow every little swerve or move of the ship we felt. It was okay until we had very strong winds continuously 90 miles an hour for about 5 days. We had to be in the atrium as much as possible it was better. The food was very good not extraordinary but very good. The cabin service was excellent. The entertainment was very good at the theatre but the activities were not. I guess too many languages would have made it difficult to have too many different ones. The port presentations were excellent. Embarkation and deembarkation was terrible. A total mess no one to take charge in different situations it seemed there was no management to lead. We will cruise again with them as the prices for a crossing is excellent and the ship was super nice. Read Less
4 Helpful Votes
Sail Date: March 2019
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC ... Read More
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC treated all others as second class citizens. The food was mediocre and mostly vegan in the buffet. In the dining room we were served regular food which was not exceptional. Most staff were rude and did not care about any concerns we had. Entertainment was almost nil as they used theatres for meetings instead of shows. They were supposed to have two shows a night but mostly only one at 7:00 pm but that was our dining seating. When we did attend one show it was mediocre and not very entertaining. Our cabin was normal for a cruise ship and the chambermaid did an okay job cleaning the room. We did two excursions booked through MSC. The first was the horse and carriage ride through old Cartegena which was well worth the money. We would highly recommend this one. The second was the Panama Canal boat tour. Do not recommend this one as it was not worth the money they charged. The boat they hired was very old and seats very uncomfortable. Would not do this again. We will never sail the Divina again (this was our second time) but will give MSC another chance to satisfy us on the Meraviglia in January of 2020. Hopefully we will have a better experience or never sail again with MSC or recommend them. Compared to a Carnival cruise we took in December 2018 which was fantastic this one was totally disappointing. The only redeeming factor was the great bar tender we had. He made the cruise for us. Thank you. Read Less
2 Helpful Votes
Sail Date: March 2019
This was my fourth cruise on MSC Divinia and definitely my best. Loved the itinerary and the crew was great. I especially want to compliment Ley Aguila and Oumaima Boudile of the Cruise Staff for making this a memorable cruise. They are ... Read More
This was my fourth cruise on MSC Divinia and definitely my best. Loved the itinerary and the crew was great. I especially want to compliment Ley Aguila and Oumaima Boudile of the Cruise Staff for making this a memorable cruise. They are both full enthusiasm and made the activities especially fun. I would also like to compliment Havin Pereira, Mariana Prison & Yanga Ndayi and the rest of the staff at the Atrium Bar for their friendliness and excellent service. The live music on this cruise was excellent with Olena and the Cantabile Duo both being the standout performers. I made it a point to catch as many of their performances as I could. This was an 11 night 12 day cruise in the southern and western Caribbean and my highlights were Cartagena and Panama. Aruba was also a pleasant surprise. As always the food was excellent with a more European menu than other cruise lines. The common areas are spectacular and laid out for a convenient flow. I highly recommend MSC. Read Less
2 Helpful Votes
Sail Date: February 2019
After 10+ cruises we wanted to try MSC for the 1st time. The ship was configured differently than others we sailed on. Walking space was generally narrow, but there were nice cozy areas to sit. Cabins are like European hotel rooms - TINY ... Read More
After 10+ cruises we wanted to try MSC for the 1st time. The ship was configured differently than others we sailed on. Walking space was generally narrow, but there were nice cozy areas to sit. Cabins are like European hotel rooms - TINY ! Furthermore drawer and closet space was insufficient for our 2 average suitcases. Dining was mediocre, on every front. Uninspired bland lukewarm dishes and little variety on a 10 day cruise. We walked away from the dining and went to the buffet 5 - 6 nights to enjoy better variety, especially for salads and appetizers. Staff was courteous but appeared to be poorly trained at dinner. Buffet area staff was also courteous but would pull our plates before we even finished. The shows were repetitive - musicals and there was no variety nor comedy. Little side cafes and bars did have good music duos at times. This sounds petty but we participated in contests and we got NOTHING for winning (twice at trivia) despite the organizer promising a nice little gift. She gave us a story that the prizes were somewhere else on the ship... We don't watch TV but the 13 inch 13 year old one was miserable. The interactive connection never worked so we could not check our account nor could we book an excursion. Also, public washrooms are as elusive as the one eyed yellow striped toad. The buffet floor had a SINGLE washroom which had a line-up worthy of a night at the Roxbury. In conclusion, we understand why MSC is priced lower than RCI, Princess and Celebrity. MSC is OK if you want a cheap affordable cruise and want something different than Carnival. Read Less
3 Helpful Votes
Sail Date: February 2019
We had a wonderful experience on the Divina. Our servers in the dining room were so fun and courteous that we only missed one night with them. They shared stories about their on board life as well a their homeland. We were I the Villa ... Read More
We had a wonderful experience on the Divina. Our servers in the dining room were so fun and courteous that we only missed one night with them. They shared stories about their on board life as well a their homeland. We were I the Villa Rossi MDR and our servers were Cosme and Eric. The food choices some nights were difficult to make. We booked a balcony Fantastica room and were pleasantly surprised by its spaciousness. We were very surprised that theroom was cleaned two times per day and the bed turned down at night - nice touch. We did not get the drink package and were more than okay having 12 drink tickets each. We could have whatever beer we wanted and they honored the tickets for frozen drinks. I have a lot of respect for the "abuse" the bar staff took from guests. A lot of guests were so impatient and unsympathetic towards the staff that it made me very sad. I pulled a few staff aside and gave then words of encouragement. MSC does need to hire more staff. We also appreciated the attempt by staff to control the lounge chair situation and removing towels after 30 minutes of non-use. The Divina is very clean and sparkly. What surprised us was how quiet the ship was at night. Compared to how many people were aboard, there was hardly anyone in the bars. We thought it would be loud and quite the party going on. We find it very relaxing. The entertainment staff went out of their way to entertain. They were always high energy and had a smile for you but weren't pushy to participate. I loved that you could get professional pictures taken with various backgrounds. The photographers were great and made you feel comfortable. Over all, we had an excellent time and would choose MSC again Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top ... Read More
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top notch form. Both in repairs and cleanliness. 2. The food is very good. We did wish that MSC offered free dining in more locations like Norwegian cruise line does. Eating in the dining room every night got monotonous. 3. The entertainment was very good. Talented dancers and singers, but VERY repetitive. The opera could be eliminated, although they were very good singers. Other entertainment in the bars was very pleasant. 4. We had no issues with embarkment and disembarkment. The embarkment was slow, but apparently not a MSC issue, but customs issue... so I heard. Once they began though it happened quite quickly. Most of the luggage was in our rooms within the hour. The other suitcase was more like two to three hours. We didn't sit and wait, so I'm not sure exactly. We went to the sport bar right away because no one was there. That worked our great. 5. Lovely pools. Enjoyed the depth because they weren't packed full of standers. They were deeper pools, so you had to swim somewhat. 6. The dining staff rating is a bit lower because of this being a European ship. They don't gush over the customers as we Americans are used to on other cruise lines, tho they weren't rude either. The bar waiters and waitresses seemed quite pleasant. 7. Our room steward was very nice but due to the language barrier he didn't say much, but always smiled. No towel animals or towel persons as we have grown to expect from other cruise lines..no big deal. 8. There was a morning activity at the pool each day which I though was great. Stretching, exercise, dance lessons...etc. As I said earlier. I really wish they would have offered the exact same itinerary for 2020...disappointed. Read Less
3 Helpful Votes
Sail Date: February 2019
This was our third time on the MSC Divina. As always we were pleased with our cruise. We were pleased enough with our cruise that we gave deposits towards a future cruise. Some differences that we noticed...MSC has changed some of the ... Read More
This was our third time on the MSC Divina. As always we were pleased with our cruise. We were pleased enough with our cruise that we gave deposits towards a future cruise. Some differences that we noticed...MSC has changed some of the packages and ways of doing business. Some changes were positive but some were less interesting. Nothing major to report or complain about but we did hear rumors that MSC would be eliminating the "kids sail free" program. That would be a major disappointment if that happens and would impact our decision making process in choosing a cruise line. One of the highlights of the cruise was seeing familiar faces on board and the customer service. Carlos from the entertainment team is always a pleasure and so was seeing the main waitress (sorry I don't remember her name) from the sports bar. We were especially pleased to see and chat again with the event manager, Mohamed, as his service is second to none. Assets like Mohamed are one of the main reasons why we keep coming back to MSC. One word of advice for the cruisers considering MSC...MSC still remains in purgatory as they try to penetrate the North America market but hangs on to it's European roots. Very diverse culture of clients that doesn't necessarily impress some Americans. The food, feel, entertainment and culture onboard is very European and we noticed that many people tend to prefer familiarity of a U.S. based/themed ship. IMO MSC needs to be more forthcoming and advertise that they're a European themed cruise so that the American clientele is not surprised when they're onboard. Read Less
4 Helpful Votes
Sail Date: February 2019
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer ... Read More
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer disregard. Over 2 hours in a zigzagging line and when we reached the desk to register the young lady walked away to never come back. She apparently went for lunch but was not replaced. We had to butt in the next line to get served, and no apology. The good: 1- Nice looking ship 2- Good embarkation buffet with select cheeses, parmesan, prosciutto, etc. 3- Some nice and pleasant bars on the ship with music. 4- The price was descent considering the booze package (basic one) The bad: 1- The nice ship was dirty in many areas: public washrooms, buffet area, greasy chairs, inadequately cleaned tables, beverage station mess. 2- Most items seen at the buffet on embarkation day disappeared. I asked for prosciutto and was told there was no more but saw crew members being delivered a big tray with it and other nice items 3- Dining room was dismal. The food was totally uninspired, lukewarm, repetitive and tiny portions. We had to ask repetitively to get a glass of tap water and/or coffee. The Italian night dinner was an insult to my ancestors and the food was not even at the level of Olive Garden. 4- The buffet became terribly repetitive after 4 days (10 day cruise). The salads were discolored with shades of yellow, brown, rust, and gray. The cold cuts were unsafe as we could clearly see mold and dry edges on the sliced meats. 5- The buffet lay-out was a mess as it created both gridlock and butting in. 6- Getting served a drink near the pools or bars was not easy. We ended up going to get our drinks ourselves but often waited 15 minutes to get served by one of the 4-5 bartenders who were more focused on counting ice cubes or joking with one another. 7- Our cabin had no wash cloths and we had to ask every day to get some. I guess Europeans don't use them ?? 8- Our TV did not work. We didn't care for watching TV but like to check the accuracy of our statement regularly. We complained several times and were promised a tech guy would come by "soon". After 10 days we never saw anyone. 9- We were sold a balcony room "unobstructed" but it was. Life boats in front of us, a 15 foot overhang above, and 20 ft wall on LHS jutting out. We had passengers and crew members just below our room walking and smoking, despite being on the non-smoking side. We filed a complaint but it probably got lost in file 13 10- Shows were repetitive -opera and musicals with terrible sound modulation. 11- We never got our prizes for wining trivia. We also never got our Gold Member fruit basket + 1 hour Spa session + Welcome back cocktail and yet we have an email confirming these. Read Less
3 Helpful Votes
Sail Date: February 2019
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not ... Read More
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not disappointed. Wait staff were very attentive to all our needs from the customer service to Wilfred our cabin attendant. All the staff were very friendly. Wally in entertainment kept us happy, Cahya and Kumar at our dinner table were the absolute best. The staff taking drink orders and the bartenders definatly kept us entertained. We had an absolutely wonderful time. The ship is beautiful and should definatly cruise this line again. Family members who cruised this line before highly recommend us to take this line and I'm so glad we did. The staff from the captain to the wait staff were all extremely friendly and would go out of their way to make our cruise the best. Thank you. Read Less
Sail Date: February 2019
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that ... Read More
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that are merchandised as all inclusive. Even the gym had many additional costs which was a shame. The spa was nice but they did some hard selling even somewhat pushing services that aren’t needed. Also some costs are sneakily added, like water in the cabin even when you have a drinks package. The food is average and doesn’t reflect the tasty videos on display in their promo pieces. The deck is also very cluttered where finding a place to enjoy the sun can be challenging. As the cruise went on things improved (the final show was really impressive) but it was a shame that what was marketed and what was experienced did not match. Read Less
Sail Date: February 2019
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our ... Read More
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our waiter was exceptionally polite and attentive. Buffet – Food was ok, good selection, the pizza was very good. In the “rush hour”, drink service at the buffet was slow. Coffee stations are too few for the size of the buffet. Dinner and lunch buffet selections are very similar. Sports Bar – Food was ok, chicken wings are great. If you are sitting at the bar, make sure you do not sit on the rightmost chair as it is next to the bar station (the waiter keeps bumping into you). Bar service is a bit slow. Bars around the pool are the busiest and the slowest. Bar service can be from ok to rude. Bars in the core of the ship do offer much better service and are typically fast and exceptionally courteous. Bars receipts are terribly inconsistent, some bars ask to sign a receipt, some bars just give you a receipt, and some do not give you a receipt at all. Facilities: Pantheon Theater – a large theater facility great overall, comparable to most other cruise ships of the same size. It would be nice to be able to watch movies Pools – the layout is similar to any typical cruise ship, one covered pool, two open-air pools. The size of the pools is overall adequate though they were busy on days at sea. Pool decks are a good size also, though on days at sea it is hard to find an unoccupied chair after 10 am (towels are not being removed from unoccupied chairs). Atrium of the vessel is gorgeous and is exceptionally appointed. Public washrooms on the ship are scarce and men’s washrooms have no urinals creating lines ups. Entertainment was mostly a combination of musical and acrobatics act. There was no comedy show as such (it would be difficult considering the linguistic composition of the passengers). It was good, but it was not outstanding. Opera at sea (a compressed to 50 min version of Verdi’s La Traviata) was different certainly. Twice a day room service is nice, room stewards are polite and attentive, the room is vacuumed but there always seem to be some sand around (I presume vacuum cleaner without an agitator brush head have a hard time picking up the sand from the carpet). LGBT events seemed to be an afterthought, though MSC did host multiple events, unlike some other cruise lines we have taken. Embarkation was delayed by few hours (apparently due to a drug bust), which was somewhat unpleasant, and the terminal crowd was quite large (we took a trolley to Miami downtown and walked there for 2 hours). Disembarkation was typical lineup and wait for the line to move, took us roughly 30 min to get off the vessel, plus another 15-20 min to get our luggage. I hope with the construction of the MSC terminal in the port of Miami next year, things will run a bit more smoothly. We will be cruising with MSC again, though it takes a bit of time to warm up to MSC. Multicultural/Multilingual experience was overall great. Read Less
3 Helpful Votes
Sail Date: February 2019
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a ... Read More
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a transparent glass that allows the nice open view over the ocean... sunsets etc.. Anyway... that was my first disappointment. I didn't get what I paid for!! It is very rare I go on vacation and it is exactly for these type of reasons!! you never get what you pay for!! Second, this is a cruise for seniors. I was there with my family and for my family given that we live on two different continents and we don't see each other for years ( last time I spent time with my sister was 8 years ago). My group included 19 yo, 23 yo, 40, and late 40s.We expected to be able to stay a little late than mid-night maybe meeting fun people. The ship is full with seniors, the programs are boring and everything closes at mid-night. Be prepared for long boring walks back and forth and trying to have fun. The two restaurants and three bars looked nice, the dinner was decent every night. They have options that they change every evening.Dinner is ok. In general the personal is ok. They don't speak english but eventually they would bring what you want :). The breakfast had two options buffet and a la carte. The buffet is super crowded. Food is ok-ish. It is a cantina type of serving. By the end of the trip everyone was coughing left and right in your food! :) I really don't recommend the MSC tours. There isn't much time to spend on each city/island and not much time for sight-seeing, they are very disorganized, expensive and you waist your time trying to get on busses then stuck in traffic. Try to make your own schedule, find a nice beach and go there. Most public beaches aren't too clean but at least you don't stay in a bus for hours. The bus we visited Panama broke in the middle of the highway, we waited 40 min while the driver tried to fix it (some type of belt broke), eventually they sent another one. I was very surprised, and they continue the tour in the old city. Third, at the end I experienced a very unpleasant situation with an employee that scan cards and make sure you are the person that travel. Instead of being honest and give the right information that I was selected for a security check, he told us that the system broke and I can't get out of the ship until an officer comes to see me. I had to wait long time while nothing was happening. It became very messy very fast because my family was waiting for me and we all had to say Goodbye and go on our way to the different flights. To speed up the process, because other people were waiting to get out of the ship, I requested someone to bring me to the security check and in the meantime I figure out the real reason why they stopped me. I find it very unprofessional to misinform people and very disrespectful creating confusion without any reason in an already crowded/messy situation. This type of personal shouldn't be on a "hospitality" business and he should be fired. I barely had time to say goodbye and hug my sister. The entire thing just turn my stomach upside down. Read Less
1 Helpful Vote
Sail Date: February 2019
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in ... Read More
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in my other cruises. samething with ice cream they sell cones or sundays etc. it cost $ $ $ for manythings that have been included in past cruises. even room service has a charge. over 4,000 people long lines everywhere. including public bathrooms which were small and not nerally enough of them. Evening entertainment was good but the samedancers and singers each nite, which became boring after a while. We will NEVER cruise MSC again. most other people we talked to felt the same. no clocks in public places, on robes in the cabin. the staff were very hard working and very freindly. they are underpaid. i willstick with Carnival, princess or my favorite Holland American in the future. Read Less
1 Helpful Vote
Sail Date: February 2019
I choose this cruise for myself (single 55 year old male), my 24 y/o son and 21 y/o daughter because it scheduled well around her college spring break and we could all handle a 10 night getaway...we flew in from three places Thursday ... Read More
I choose this cruise for myself (single 55 year old male), my 24 y/o son and 21 y/o daughter because it scheduled well around her college spring break and we could all handle a 10 night getaway...we flew in from three places Thursday morning February 21st (all excited and a bit apprehensive about such an immersive family experience) and flew back to our respective places Sunday March 3rd wondering where all the time went and having had an amazing trip together. Who knows when we'll all be in the same place again for that long?! It was very special and memorable. The 10 night itinerary is perfect. I love the two initial sea days and have been to the eastern and western Caribbean on multiple cruises so like that we just steamed southeast. We met great people and settled in to our new home. Two sea days on the way home is also a perfect way to unravel the prior days. We met people from around the world: straight and gay couples; large and small groups, single guys travelling together with women, other guys, family and alone; single women travelling with other women, men and family. 30somethings to 80somethings and every age in between. A pair of really fun 33 y/o Canadian couples were our pool/party buddies most afternoons and we heard no less than six languages around us at any time. There were many repeat MSC cruisers and a surprisingly high number of repeat/frequent Divina cruisers. I've been on Seaside twice (February 3, 2018 and February 2, 2019) so I've learned MSC is an international crowd (refreshingly so most of the time), the food is overall great and it is as or more professionally operated as Royal, which is the only other line I've frequented. We all found things to do and people to talk to, reconvening for dinner in the dining room eight of the 10 nights. More on that later. MSC Divina is a beautiful ship. I was forward portside oceanview room 8005. My kids were midship starboard interior room 8194. I had Wellness package and no drink package. I drank what I wanted and paid at the end. I heard many people talk about getting drink packages as free upgrades, even balconies as free upgrades so I will be asking for upgrades when I book in the future. We spent a lot of time at the Garden Pool. We choose there because it overlooks the stern and the ocean/water is so close and hypnotic. You also avoid all the social announcements, dance classes, sexy man/woman, BINGO, etc., going on midship at the big pool. Shhh...it's an amazingly quiet, secret spot. Even though all of us are repulsed by cigarette smoke there was virtually no lingering smoke from the Garden Bar smoking area, which is on Deck 15 right next to the Garden Pool. We staked out spots on the wooden decking, got buckets of Red Stripes (well I did anyway) and didn't bother fighting over a chaise lounge. BTW they were mostly gone by 8, scarce by 9 and gone by 10. And staying on Deck 15, we'd get ready for dinner and meet there for an aperitif...live music, stars/sunset and really no smoke bothering us. SMOKERS: this is your spot! There is also a very nice Cigar Lounge with decent cigars for sale onboard. There are far better cigars for sale in the Mini Mall, which you can then bring into the Cigar Lounge. BRING a lighter (safely and legally of course) as it can sometimes be very hard to find an extra flame onboard. The ship has many unique areas, which allow music, dancing, social activities, kids activities, etc. to be going on in one area without dominating the other areas. I'd spent time gazing at deck plans and getting ready for "my turn" so I'd picked the pool and staterooms we'd hang out at. I tried to make advance reservations at Eataly but was told it was sold out. I had no problem making a reservation once onboard. We ate there Sunday night and it was above expectation although with small portions of pasta. The MDR was also above expectation. We enjoyed the menus, food, flexibility, quality of service and personalities of our service staff, beverage service, decor and people watching. Be prepared and plan ahead...if you have an 8:30 dinner like we did (too late for me), see the 7PM show (not me...I won't miss sunset...we all did our own thing before dinner) because dinner lasts until 9:30/9:45ish. We didn't find any dish in the MDR or buffet we didn't eat due to flavor or poor quality. Our conclusions: too much and too good to say no. The ship shows some signs of wear and tear (carpet in hallway was worn, edging around hot tubs is worn, etc.) so you'll see some things to complain about in that regard. However, it was was sparkling clean and everything worked all the time. Everything. Both cabins were better than expected and cabin service was personalized, friendly and helpful. We carried luggage on and off so em/debarkation were non-events. Wait here, queue there, just relax. It won't leave without you. We actually had breakfast at the buffet and sat in the sun for an hour on Sunday before leaving the ship so it helped extend our vacation a bit. Hard to think of any complaints but I guess it's only fair so here we go: no comedy show. Read Less
3 Helpful Votes
Sail Date: February 2019
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing ... Read More
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing to do with what was actually served. We had one waiter that didn't know what Iced Tea was.We missed the Opera performance because dinner service was very, very slow. Took about 2 1/2 hours for dinner. One day our excursion returned after the dining room closed, we were told to eat at the anytime dining, when we got there we were told that we had to eat at the Buffet because we hadn't made prior arrangements for the Anytime dining. The theater was not handicapped friendly. Two people in our group fell down the steps. Disembarkation was a nightmare, Took over three hours to get off the ship. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this line as we'd previously been booked, and heard that the Yacht Club was very good and although perhaps not as good as NCL's Haven was so much better of a price that the rationale for booking was quite clear. To be ... Read More
We chose this line as we'd previously been booked, and heard that the Yacht Club was very good and although perhaps not as good as NCL's Haven was so much better of a price that the rationale for booking was quite clear. To be honest, we traveled on the Divina about 5 weeks previously and were so unimpressed that we would have cancelled this upcoming cruise if we could have. Well; that would have been a mistake! On our 1st cruise we had had several discussions with management and I believe that we were not the only folks who found problems, particularly with food quality, preparation and presentation in the YC dining room Le Muse. They brought in a new manager, Idris, who took charge and there was evidently a serious overhaul of food and other services in the YC under his direction. There was a dramatic improvement in service and food quality although this wasn't universal. I shall go into more detail below, but again I must reiterate that there was a palpable improvement to the point that would draw us back quite happily to Divina and possibly other MSC ships. We were delighted by the high level of service and attention from the staff. In particular one of the Assistant Butlers, Prankash was genuinely endearing and attentive. He was kind and always assisted whenever he could. The Officer Manager of the YC, Idris was outstanding. He checked constantly on all guests and operations and made rounds frequently. We cannot give enough credit to him for improving the YC operations, particularly dining, and also all service staff for their happy dedication to service. As mentioned above, the food quality and presentation had improved dramatically since our previous cruise. This said, MSC simply must start using better quality beef! In general, any of the beef dishes were almost unpalatable no matter how the cooking was done. Desserts need to be improved (frozen from an outside vendor?). As well, the quality of soups was not all that great. Salads were limited in that the only dressing available in general was oil and vinegar. The other dressings, even when available, were commercially prepared. But again, other foods such as pasta, fish and some vegetarian foods were excellent. And presented in a lovely fashion unlike what we'd seen on our cruise 5 weeks before. Whereas we used to almost look with trepidation towards our upcoming dinners in Le Muse, this was no longer the case and allowed for full enjoyment of the cruise. The cabin was lovely. Good storage. Kept quite clean. The bed was very comfortable too. The bathroom was a tad small but fine. Temperature control was excellent. Our main issue, and this applies to many newer ships, is that the balcony although large enough for recliner chairs if not full recliners (which we miss!), only had uncomfortable straight back chairs with one foot rest available. To truly enjoy a balcony experience (day and night), comfortable seating is a must and this needs to be addressed. On deck in the YC there was plenty of seating. There was a nice bar and buffet for breakfast or lunch. The pool was fine. The major drawback is that on days without any wind and a hot sun overhead, there was little to no shade or protection! We knew about this in advance and purchased high quality umbrellas that we could pack and held onto the chairs or a nearby railing quite well. These provided excellent sun protection and improved our enjoyment of the outside deck immensely. MSC really needs to rethink what seems to be a no (ship provided) umbrella policy. One significant issue though relates to overall cleanliness of the public areas of the ship including public washrooms (especially the ones outside of Le Muse) and surfaces like handrails. We have been on at least 50 cruises in the past and are used to seeing staff cleaning and polishing surfaces almost constantly, This was not so on Divina. Moreover, hand sanitation was not really enforced and yet there was an outbreak of norovirus on the ship! Use of hand sanitizer prior to entering dining areas or re-boarding the ship should have been enforced much more rigorously (with or without norovirus). Some public washrooms actually had unpleasant odours related to poor sanitation. This issue is not minor and in concert with the other more minor issues noted above reduced our overall score from excellent to 'good'. We did not go to the main shows this time. However we enjoyed thoroughly the small ensemble entertainment that was available throughout the ship! One could enjoy a piano-violin duo in one area, while in the next it was possible to enjoy high quality latin music and dancing! Just excellent! The ports of call were really quite good. We did not get off in Jamaica as Ocho Rios is not one of our favourites to say the least. We really liked Colombia, and also Panama. As for embarkation and disembarkation, I would say that the other cruise lines could learn something from MSC as regards treatment of suite or YC (Haven, Retreat) guests. This was done in an exemplary fashion and was seamless. It seems to us that MSC keeps trying to improve, and they are succeeding! Over time, it might even become our preferred cruise line! Read Less
1 Helpful Vote
Sail Date: February 2019
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me ... Read More
This was our second voyage on the Divina and our fourth MSC voyage so we knew what to expect. Unfortunately a number of minor issues, none of which would be a reason to forgo a trip, added up to a less-then-perfect cruise. Let me expand. The bathroom lighting was poor, the cabin drawers are short, the captions on the TV ( a very small Samsung located in an awkward corner) did not work, the excursions listed on the interactive system had dates from a month before, the Daily Planner listed items that were flat-out wrong or did not exist, and there was little or no help from the excursion staff if you wanted to tour on your own. In addition, the excursion descriptions would mention food or drinks that turned out not to be, a partition door on our deck was broken and banged all night (they did repair it when we asked), and our safe batteries were dead when we entered the cabin. As for "drinks on us," a better name might be "Drinks on us, if you can find us." Bar service in the dining room was so slow that if you did not order immediately on sitting down, you might get your cocktail with desert. There is much confusion on board as to the charge for tips when you get free drinks. The consensus seemed to be that tipping would be addded, however, we did not get any such charge. On the fourth day of the cruise, our captain informed us that an unusually high number of gastrointestinal problems had been reported and that anybody with symptoms should visit the medical office for a free evaluation. In other words, norovirus! The fear of any cruiser. We realized at that point we were trapped. There was nothing to do but wash our hands every five minutes. We were lucky. Neither my wife or I got sick and we did not hear anymore about it. When we arrived back in Miami for debarkation, things went south. For some reason, we were told, US Customs was delaying our departure. Our assigned time of 9:00AM was off by about 90 minutes! Soon, the color-coded system meant nothing. Everyone was pushing and trying to make their flights or connections. Some may have missed them for sure. We only made our 12Noon flight (arrival is 7AM) by 10 minutes! We can not blame MSC if indeed the problem was caused by Immigration, but the staff quickly went into hiding and the "canned announcement" was repeated every fifteen to twenty minutes. "We are working to expedite the process, please be patient." We have no way of knowing what was really happening, but perhaps the drug bust in Mexico the month before and our stop in Columbia had something to do with it? We saw drug-sniffing dogs aboard in Miami, and we have never encountered that before. So, bottom line. The irritants I mentioned, taken individually, would never dissuade me from booking on MSC. But, when they all added together on one cruise, they weigh a lot more. We loved the interaction with Europeans, South Americans and travelers from all over the world. Read Less
1 Helpful Vote
Sail Date: January 2019
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming ... Read More
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming down from the Black and White Lounge. Transportation is not at problem from Fort Lauderdale and back from the Miami port. Cost is $38 for Uber or $20 per person with the shuttle one way. Just walk off the ship, the shuttle drivers are there with signs for FLL. We do not stay in Miami for I feel and like FLL.. more fun at the beach bars in Hollywood. MSC has a match points program with the other cruise lines so I was given all the great perks and also my cabin mate. I did not have one bad meal or service in the Black Crab. Even the buffet is excellent except some items that should be near the entrée are not. Best to scot out where everything is so you can hopefully have hot food. Entertainment was excellent even got to see an OPERA, This is my 3rd cruise with MSC and will continue to cruise with them... if the price is right. Only took one tour other one was on our own. Read Less
2 Helpful Votes
Sail Date: January 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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