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Sail Date: August 2019
This was my fourth time on the Seaside . Each time has been a great experience. I’ve already booked it for February. Let me be clear about the passengers before going on about the cruise . The makeup is mostly foreign with I’d say ... Read More
This was my fourth time on the Seaside . Each time has been a great experience. I’ve already booked it for February. Let me be clear about the passengers before going on about the cruise . The makeup is mostly foreign with I’d say only about 30% American. The environment of the ship is culturally different . Manners and politeness are often missing . Cabin : The size more than adequate though closet space is limited and not enough drawers. The way to get around this is to bring magnetic hooks to place on walls ( hang hats, bags, bathing suits etc ). Bring a velcro hanging shoe bag for the closet for shoes or clothing. Food : enough choices to find something you like . There’s always a chicken, steak or fish option if you don’t like the menu of the day. I found Tiramisu to die for one day on the menu. My husband had two shrimp cocktail every day . Specialty restaurant: Butchers Cut has filet mignon you can cut with a fork it’s so soft and rack of lamb prepared exactly like I like it. Entertainment: The cruise Director Eric is top notch. Humorous, energetic and involved. Shows : the best I’ve ever screen on any cruise . We normally sit in the rear in case we don’t enjoy the show . On this ship we get to the show as early as possible to get front row seats . Staff everywhere are helpful and engaging even when English is not their first language . With that said go with an open mind and book it. It’s well worth it. Read Less
1 Helpful Vote
Sail Date: August 2019
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my ... Read More
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my first & last time with MSC. The crew were not very friendly and definitely not over accommodating. Even our cabin guy was not personable. I had premium package & still had to pay for gelato, everything seemed to be extra. Getting our pictures was a major ordeal. We ordered & was told to return in 8 hours (10:30pm). Was told to come back in an hour. I really wanted to give MSC a chance but unfortunately it’s my first and last time. I received a good deal but when on the ship I had to upgrade because I didn’t receive what I expected. Royal Caribbean I’ll be back! Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht ... Read More
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht Club suite, The whole experience in the Yacht Club was extremely good. Embarkation: we dropped of our bags at a special “Yacht Club” drop off point and were promptly guided to security (priority access); afterwards we were guided to a lounge and had do the formalities (check-in, cruise cards) and were offered some snacks and champagne. Once you were ready, you could board the ship whenever you wished. All in all, we were on the ship in less than 30 minutes and had a drink and some snacks - great start! Interior Suite: our stateroom was lovely, spacious, enough storage, good linen and towels - good bathroom was the MSC shampoo & body wash. However our room had no windows, no balcony it felt lovely and cozy. A welcome bottle of Prosecco was waiting in our room upon arrival. Nightly turndown was provided. Yacht club : we were blown away by the service provided by all YC Team Members - nothing was too much trouble. The private Yacht Club only spaces (pool, restaurant, hot tub, top sail lounge) are well decorated, luxurious, never overcrowded and always accessible. You have a separate concierge desk for all requests, so no need to go out of the YC if not wished. The Yacht Club Grill is lovely, and serves great food next to the pool. Top Sail Lounge is very relaxing with live music every evening. The restaurant serves a very fine cuisine and has good portions. Entertainment: lovely shows (including the famous Michael Jackson show), live music is never far away. I have tried the zipline and it was great! Pools and slides were cool. Hot tubs were perfect - not too hot. Overall experience : amazing experience with attention to detail. We would definitely do this again. Read Less
3 Helpful Votes
Sail Date: August 2019
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship ... Read More
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship was good but it can be better. When we bought our Cruise last year, the tourist who helped us said it was a different experience and it was. Just like she said, MSC caters to the Europeans! It's like nobody else matters but our money spends the same. The staff, mainly the ones dressed in white are stuck up with nasty attitudes! Never saw the Captain not one day! The only entertainment we enjoyed was the Michael Jackson show. That was the worse KARAOKE I've ever seen on a Cruise and it was just one night! MSC Seaside never starts any shows, bands, games, etc. on time. It's like they wait til the last minute to show up and set up. The music groups are amazing. Seaside has some Awesome singers but they only cater to certain people with their music and that's not right! When you advertise R&B SOUL, then that's what you need to be performing is R&B SOUL!! When you advertise Old School Jams, then perform Old School Jams! Their entertainment can use a lot of adjustment. Read Less
3 Helpful Votes
Sail Date: August 2019
We chose Carnival because it was budget friendly! It was my husband, myself and our 2 year old and 6 other family members. Went onto the ship with such hesitation as everyone seemed to have terrible things to say about Carnival and I can ... Read More
We chose Carnival because it was budget friendly! It was my husband, myself and our 2 year old and 6 other family members. Went onto the ship with such hesitation as everyone seemed to have terrible things to say about Carnival and I can tell you none of them were true. Our steward Yoga was incredibly kind and thorough. The entertainment staff Adele and Lee made us feel like family and always at home and we were hugging them when we left the ship, they were fun, upbeat, kind and caring! The entertainment was phenomenal. The Cruise Director Mat was incredible, he has the best attitude and is so good at what he does as is everyone else. Cristian and Lauren who both do bar waiting we incredible they are such nice people and made us feel at home. But Tommy the head waiter in the Renoir Dining Room was absolutely incredible! When I say personable and kind I genuinely mean he made us feel so welcomed and we requested him every single night. We had a chaotic family of 9 and he and his team we wonderful. My daughter was looking for him every single day as we walked the ship and the last night she gave him a hug and we all took pictures. He knew every single one of us by name and I hope we get to see him and the others again next cruise, that goes for all the staff. Everyone from housekeeping to fun squad was great. By the end of the cruise we felt like a family on the ship! The only con is the added extras you pay for and they can get pricey but I would do it all over again. My entire family and I have already said this was our best family Vacation we have ever had. The Gaudette Family Read Less
3 Helpful Votes
Sail Date: August 2019
My wife and I do a couple cruises per year but this was the first for MSC. We took the Seaside August 31, 2019. I was a little hesitant after reading some of the negative comments in other reviews but our experience was great. Would ... Read More
My wife and I do a couple cruises per year but this was the first for MSC. We took the Seaside August 31, 2019. I was a little hesitant after reading some of the negative comments in other reviews but our experience was great. Would definitely do it again. We usually sail the larger ships of NCL, Royal Caribbean, etc and this ship seemed to be a perfect size. The Seaside is the most elegant ship we have ever been on. It is done in a very contemporary style and was very clean. The Grand Piazza was spectacular with four levels of grandeur including curved stairways with Swarovski crystal stair treads. Amazing. They have also done a fabulous job of utilizing outside space. Both buffet restaurants had lots of outside seating with great views. The buffet food was okay and varied. Most evenings we ate in the main dining room which was beautiful. We had very friendly waiters but again the food was just average compared to other cruise lines. The speciality restaurants were all in one place and very difficult to find.... plus expensive. We did hibachi one night and the bill was over $40 each with no drinks. It was also...just average. It did have a few quirky things... like the main adult pool was small and the whole pool was 6.5 feet deep with no steps so you have to hang onto the side all the time. It was salt water which was really nice but I still couldn’t just float like some other people. It was on the back of the ship and we had great ocean views from our chairs. .. and the lounge chairs had a built in pillow which made them very comfortable. They also have a great kids area with lots of water slides, pools, zip lines, etc. Our room was just a basic balcony cabin and was very beautiful. It had a desk and large sofa. The bed and pillows were very comfortable... the bathroom however was quite small. Our shower was only 24” by 24”. When you book the cruise they give you three different amenity levels. We choose the middle one which added about $150 to the total but it allowed you to choose your cabin. I think it is worth it since some balcony cabins have obstructed views or metal railings instead of glass. And now to my favorite part... the entertainment. I was not expecting very much and was totally pleasantly surprised. There was various entertainment venues around the ship with something going on most of the time but the nightly theater shows were spectacular. They had a different show every night with usually three times to pick from. They were only about an hour long each but was high energy from start to finish. It included large stage props, music, dancing, costumes, magic, comedy, and some unbelievable Cirque type acts. Embarkation and debarkation was also very organized and getting on and off was less than an hour. We are looking forward to cruise the Seaside again or try some of the other MSC ships. Read Less
1 Helpful Vote
Sail Date: August 2019
ARRIVAL 1)We arrived at 12.30pm and it was straight through and onto the ship. We were sent to The Windjammer Buffet. It was absolutely heaving with people and after a 45 minute wait for a table, our food (which we had to get first) was ... Read More
ARRIVAL 1)We arrived at 12.30pm and it was straight through and onto the ship. We were sent to The Windjammer Buffet. It was absolutely heaving with people and after a 45 minute wait for a table, our food (which we had to get first) was cold. It wasn’t pleasant. It was elbow to elbow at the tables to eat. COMFORT 1)The Mattress on our bed was rock hard so didn’t sleep well. 2)Not enough seating around the ship for the volume of passengers. 3)Lots of noisy drunk passengers at 2am on 3 nights and they were allowed to continue waking up passengers and the crew did nothing to stop them. 4)Lots of uncomfortable queueing for everything onboard - food, drinks, toilets and entertainment. Virtually everything. 5)Impossible to watch the shows as the staff kept letting other people continuously into each audience and constant walking in front of us. 6)The ship docked at 2.16am on Saturday 31st August and the noise from everyone involved in the docking woke us up and we couldn’t get back to sleep and this was before a several hour, long journey home. HEALTH AND SAFETY 1)Smoking was allowed in the Casino on the ship which bellowed cigarette smoke into the Main Dining area. 2)One of the other buffet areas had another smoking area near to the swimming pool so it was pretty much the same experience. This is especially not good for babies and children breathing this in whilst in the pool. Or pregnant women, the elderly or ill. We found this very unpleasant. 3)Staff constantly mopping and passengers having to be careful walking on wet floors. 4)The ship can clearly not cope with over 5,000 passengers as everywhere we went people accidentally bumped into each other - couldn’t be helped under the squashed elbow to elbow circumstances. An extremely serious health and safety issue. 5)Lifts were continually full and had elbow to elbow people in them. Another serious health and safety issue. We had to take the stairs on several occasions. SWIMMING POOLS 1)Too crowded and we were unable to use them. INFINITY POOL 1)Was able to use it once - too crowded otherwise. JACUZZI 1)Was able to use one of them on one occasion - too crowded otherwise. CRUISE FOOD 1)Poor. We are used to excellent food (and a good selection on cruises) but didn’t experience it on this cruise. 2)The ship clearly struggles coping with the volume of passengers and there were long 30-45 minute queues at all eating places. 3)We decided we would try Jamie’s and pay extra as it was quieter in Central Park. They told us that they could get lobster for us from the main dining area as they had run out in their restaurant. We declined and ate in the main dining area. Why pay for the same thing? What a cheek. 4)Several mistakes made throughout the week with our food orders in The Main Dining Room. Long waits to be served. More examples of them not coping with the volume of passengers. DRINKS 1)There should be more cold drinks available throughout the ship but there are not. Or at least people coming round with trays of cups of water. Instead everyone had to queue at the bars for an excessive time or walk a fair distance to the complimentary drinks areas in the heat. 2)There were mistakes made on our drinks orders in the main dining area and we were charged. Had to speak to guest services to get it refunded and that involved more sessions of queueing at guest services with other disgruntled passengers for long periods of time. STATEROOM 1)The mattress was hard and uncomfortable which provided poor sleep and stiffness. 2)The steward did not introduce himself to us at any time. We had to introduce ourselves to him, once we had worked out who he actually was. ENTERTAINMENT 1)We had booked to see all the shows on board. On the first evening of our cruise we queued for nearly an hour, to be seated. The audience had drinks orders taken and then the Cruise Director announced the show was cancelled. He seemed to think it funny - we were not impressed. He was dreadful at his job throughout. 2)The timings of all our shows booked were moved around constantly throughout the week (at the last minute) which encroached on our other plans. 3)Bad customer service. We were appalled. CHANGE OF ITINERARY 1)Constant last minute changes of Itinerary. 2)The communication with passengers about the changes was absolutely inadequate by the Captain and his staff. 3)We had to continually queue at Guest Services to find out what was happening. 4)Dreadful Customer Service and communication. MISSED PORTS/SHORTENED VISITS 1)Saint Maarten was cancelled. 2)We had half a day in Puerto Rico. 3)We had a day in Laberdee (a resort). Food was poor. Not enough to go round. Toilets were in a dreadful condition by mid afternoon with loo roll piled high and over flowing out of the bins by the loos. 4)We had half a day in Nassau with nothing to do as our excursion was changed without us being told. 5)Didn’t receive what we paid for throughout. Extremely disappointed. EXCURSIONS 1)Our excursions were constantly moved around. Communication with passengers about the changes was absolutely inadequate. 2)We had to constantly queue at Guest Services for refunds on excursions. 3)We had booked an Excursion to go to The Blue Lagoon in Nassau on the last day and it was changed to 8am without us being told. Yes we had a refund but we missed the opportunity of seeing somewhere really lovely on our last day due to bad customer service and had to queue yet again for a refund. VOOM/GUEST SERVICES 1)When we expressed our disappointment to Guest Services re lack of communication to us, we were told to check out information on the app. Yes we had the Royal Caribbean app but we needed VOOM (the internet) to be able to use it, which would have involved extra expense. 2)Why couldn’t the captain and his staff have just kept everyone updated on tv screens or via the tannoy system? 3)Appalled. Dreadful customer service and lack of communication with passengers. ROYAL CARIBBEAN WEBSITE 1)One day before our holiday was due to finish, many passengers read that Royal Caribbean announced on their website that we were going to be taken to Mexico and not returned to Miami until Wednesday 4th September. Many passengers changed their flights and other plans. I have a copy of this information. 2)The Captain and his crew went quiet over this website announcement and when we queued (yet again) and asked at Guest Services, they wouldn’t say what was happening. 3)This left us feeling anxious and with uncertainty. 4)It was only when we were woken up by noise at 2.16am (on the last day of our holiday) that we realised we were in Miami. 5)We had suffered dreadful worry and anxiety that we would not have had to experience if customer communication had been adequate. An announcement over the tannoy would have been enough to put everyones minds at rest but the Captain and his crew buried their heads in the sand. WOULD WE USE ROYAL CARIBBEAN AGAIN? No we wouldn’t. We are avid cruisers and did not get what we paid for. Read Less
2 Helpful Votes
Sail Date: August 2019
This was our 36th cruise and was the first time chased by a hurricane. The Captain of the ship was very informative as to how he was going to avoid the storm that was in the area. First we were told that we were not stopping at San ... Read More
This was our 36th cruise and was the first time chased by a hurricane. The Captain of the ship was very informative as to how he was going to avoid the storm that was in the area. First we were told that we were not stopping at San Maartin, and that were we going to CoCoCay as an alternate stop, then when that island was threatened, we were going to stop at Nassau, Bahamas. We made it back to Miami at 1:30am Saturday morning. For the inconvenience they did refund one day costs for each passenger. Embarkation: The terminal in Miami is a brand new terminal and there are videos out on the web showing how easy it was to get in. I don't know what time they arrived at the port but we arrived at 10:30am and not only was the traffic horrendous but the first 5 levels of the parking garage were filled to capacity. Speaking of the garage, you had to go up to level 4 to drop off your luggage and then park your car, take an elevator down to the main level then once inside the terminal take an escalator back up to the ship's gangway. For those who need handicapped parking spots, they have them in the vicinity of the elevators on each level. Most ports we sailed out of, we dropped of the luggage on the ground floor and take an escalator up once. This up and down flow didn't make any sense. Once inside the terminal there seem to be confusion as to where to check in. One person told us to go to one area, another told us to go to another area. They now take your picture with hand held devices like an iPad. There was no order as to waiting on a line, people were just jumping to the next available agent. There are some things that still need to be worked out with the check in process. By the way, NCL is building a new terminal right next to Royal's. With just one single lane going by both terminals, it is going to be a nightmare getting to them. This was the opinion of the people who work there. SHIP: There are some changes to this ship that are different from the other Oasis ships. First, the Park Cafe on Deck 8 was expanded to accommodate more people. The biggest change we saw was to the Solarium. They made the area on Deck 14 smaller and there are no longer pools there, only seating. On deck 15 there are two hot tubs and one small pool. The pool was much smaller than the other Oasis ships have. The only way to get into the Solarium Bistro is via the inside lobby. There are doors to get out but you are told to enter thru the lobby area. Speaking of the Solarium, they needed to do a better job keeping children out of the area. There were several times people were asked to leave the area. Overall, the ship was the same as the other Oasis ships so there wasn't any new WOW factor. In fact this ship was the same as the Harmony except for the Park Cafe and Solarium areas. They added a new seafood restaurant on deck 16. As for the pools on deck 15, they are really small. if 25-30 people are in them it will seem crowded. There are three such pools on this deck. Definitely not enough pool capacity for over 5,000 passengers. They could have made larger pools by eliminating some of the hot tubs. Another feature which was eliminated was the information you can obtain in your cabin like the dinner menus, your itinerary from the cabin TV. You could only obtain this info from your phone. The dinner menus usually are displayed outside the dining rooms but this ship did not have any displays to show them. Entertainment : They had two excellent comedians that were very funny. Shows that are a must see are 1977 (ice show) and Flight Dare to Dream. This was a musical of the history of aviation throughout time. The ending will WOW you but I will not spoil it by saying what is was. As for the diving show in the Aqua Theatre, it was boring and repetitive to what we saw on the other Oasis ships. If it is the first time you will see it, then then go but if you've seen it before don't bother. As usual they had entertainment in the Promenade that is worth seeing. If you have children, they Adventure Ocean for different age groups was a wonderful area for your children to enjoy. Unfortunately, this area wasn't utilized as it should have been. There were a lot of foreign guests who seem not to use this venue. They had Laser Tag in Studio B, but you must have reservations. Dining: The food in the Windjammer was average at best. It seems the variety of the food did not change from day to day. Only the meat they served changed. They was one day they closed the second serving stations when we were at sea. We couldn't understand that logic since the place was very crowded. Except when we were in port, it was always a challenge to find seating. The Park Cafe was a very popular spot to get away from the crowds. If you will be looking for omelets, you find not find them in the Windjammer. You will have to go to either the Main Dining room, Johnny Rockets or El Loco Fresh on deck 15 by the sports complex. On other ships this was called "Wipeout". We had My Time dining and at 8:00pm seemed to be the busiest hour. Lines were almost out the door trying to get seating. You may want to book your time earlier than 7:30 to be on the safe side. We actually had the same waiter we had on the Harmony. He played his guitar and sang for the guest near the area where he serviced people. That's the first time in all our cruises that has happened. In speaking to some people who were long time Royal cruiser, we all felt the quality of the food and service have diminished in the dining rooms. It seems we are being forced to go to the restaurants that you have to pay for. Ports of Call: We were supposed to visit St. Maarten, San Juan and Labadee. However, due to the storm we visited San Juan, Labadee and Nassau, Bahamas. Been to all three several times so we didn't get off the ship. Royal Caribbean should do something with Labadee. It's boring and you have to listen for HOURS to these so called "musicians" banging away on their "drums". At one point one of the local restaurants turned up the music to drown out the drums. We were really looking forward to visiting CoCoCay but the storm prevented us from doing so. Debarkation: We took our own luggage and walked off the ship which occurred at 6:15 am. People were actually on line at 5:00am. They do not require to fill out the Declaration of items you may have bought and they now have many stations with cameras to confirm your identity. The process was well organized and the staff was informative, unlike the ones during the Embarkation process. However, you needed to take an elevator up the the level you were parked at. When there are hundreds or thousands of passengers in the need of an elevator, that could cause quite a wait for one. Luckily we were one of the first ones off the ship so it wasn't bad. Overall impression: It seems Royal Caribbean is attracting a lot for foreigners. At times it was a little difficult finding guests who spoke English. The ship is very similar to the Harmony of the Seas and there were some differences but not enough to impress you if you sailed on the other Oasis class ships. If you choose My Time dining, it would be best to reserve a time before 7:30pm. The crew on board was very friendly. The ship was very clean except for some of the bathrooms. One observation over the past couple of cruises is that Royal’s clientele seems to be changing and it shows. We originally cruised with Carnival and switched to Royal to get away from the clientele they had. It used to be that Royal attracted middle aged people now it seems to be the same crowd Carnival attracts. People were hanging their belongings on the interior balconies of the ship and it looked like a ghetto. These same people were rude and didn’t control their children from running around the ship. We have one more cruise planned on Royal later this year, if we run into the same type of crowd, we will be seeking other cruise lines in the future. This will be unfortunate since we are close to being Diamond Plus members. Read Less
1 Helpful Vote
Sail Date: August 2019
AWESOME SERVICE AND STAFF, ENTERTAINMENT WAS LOVELY AHMED WAS ONE OF KIND ABSOUTLEY LOVED HIM HIS PERSOANLITY , VERY OUTGOING ATTENTIVE SERVICE FROM ALL STAFF WAS ALWAYS ON POINT AND SO WAS THE SINGER OF THE NIGHT FOR THE BAR/CAFE ... Read More
AWESOME SERVICE AND STAFF, ENTERTAINMENT WAS LOVELY AHMED WAS ONE OF KIND ABSOUTLEY LOVED HIM HIS PERSOANLITY , VERY OUTGOING ATTENTIVE SERVICE FROM ALL STAFF WAS ALWAYS ON POINT AND SO WAS THE SINGER OF THE NIGHT FOR THE BAR/CAFE Argentino leoandro loved him beautiful voice and the spanish band as well. AWESOME SERVICE AND STAFF, ENTERTAINMENT WAS LOVELY AHMED WAS ONE OF KIND ABSOUTLEY LOVED HIM HIS PERSOANLITY , VERY OUTGOING ATTENTIVE SERVICE FROM ALL STAFF WAS ALWAYS ON POINT AND SO WAS THE SINGER OF THE NIGHT FOR THE BAR/CAFE Argentino leoandro loved him beautiful voice and the spanish band as well. I recommend them , i look forward to cruising with them next year 2020. Barcadi station was the spot. every night we were there housekeeping was great Atmosphere nice crowd. my family and I love every minute of it I must say I was sick for the 1st 2day (motions) Read Less
1 Helpful Vote
Sail Date: August 2019
We booked a couple months in advanced but were still able to get a balcony room. The room was still very tiny. We were on the 5th floor and out floor smelled moldy. There were holes in our curtains and the deck was very dirty. Our room was ... Read More
We booked a couple months in advanced but were still able to get a balcony room. The room was still very tiny. We were on the 5th floor and out floor smelled moldy. There were holes in our curtains and the deck was very dirty. Our room was M245. The cruise director deon was great. There were alot of activities. The food at dinner was great. The breakfast buffet was poor. Half Moon Cay, was a joke! I could of stayed on the ship and had a better day. There is literally nothing on the island. Hopefully carnival does some updates in the future. They were doing maintenance on the ship the whole time of the cruise which was VERY LOUD and unpleasant. The ship gave us an onboard credit for the spa but didn't do us any good being that we dont go to the spa. I would never cruise on sensation again! Most likely will never cruise with carnival again Read Less
5 Helpful Votes
Sail Date: August 2019
Background This was my 80th cruise overall, with most of them being on Celebrity in the past, followed by Royal Caribbean, Princess, Holland America, Cunard and Carnival. We found an incredible offer back in February on this 7-day ... Read More
Background This was my 80th cruise overall, with most of them being on Celebrity in the past, followed by Royal Caribbean, Princess, Holland America, Cunard and Carnival. We found an incredible offer back in February on this 7-day cruise and could not pass it up. My partner and I went and traveled with a close friend of ours who booked a solo cabin. Pre-Cruise We started our journey in Miami. We actually flew into Fort Lauderdale the day before, picked up a rental car and enjoyed lunch before heading to Miami. We checked into the Holiday Inn Seaport and then returned the rental car. We took an Uber into South Beach for dinner before retiring for the night. We checked out at 11am and headed to the port via an Uber, which was very inexpensive. The Ship We arrived at the port and were onboard before noon. The entire process was easy. The ship is stunning. Magnificently constructed, although the gray and burgundy theme inside was not my favorite color palette, it was gorgeous. The layout was fun and different than any ship I had been on. The majority of the fellow passengers were from Europe, and we loved it. Our stateroom was on the 13th floor, a balcony aft. We had booked an inside guarantee and the upgrade fairy gave us a kiss... the first time ever for me to have this kind of upgrade! Also, MSC did a status match of my status with Celebrity, which was amazing. We loved the aft elevator being right outside our door and gave us quick access to the upper pool deck on 16 or the adult only pool on deck 7. Also, the buffet on either deck 16 or deck 8. Our stateroom was very spacious and perfect, I could not have asked for anything different. Food is always subjective. I have to say in my opinion, MSC does a very good job. The buffets for breakfast and lunch had a beautiful array of foods with a lot of variety. Overall everything was very good and we were always more than happy with what our choices were. At dinner, we had the 7:30pm seating on deck 5, table for 3. The food was very good, I still give Celebrity tops, but I have to say I think that MSC rivals the food that the rest of the lines offer. Service in the main dining room lacked a bit, our team had 3 other large tables of families, and they were all high maintenance, but we were patient and enjoyed. They do three seatings in two different dining rooms. Very courageous, but they pull it off.. the thought is exhausting to me if I were a server! The shows were excellent. We saw two, which we booked from an interactive screen onboard. We saw Wizard and Starwalker, both excellent. Just like the dining times being divided into 3, so are the shows. The theater is small and intimate, I think the smallest I have encountered. I did notice the missing orchestra pit and musicians, which I did really miss. Overall a great experience. The onboard entertainment was excellent. There was always something going on, and the live musicians were all very good. There were theme nights throughout the cruise that for the first time I have ever seen... people participated with vigor! They brought outfits and all. I have to say, I do not know how they knew about them as I never saw anything about them other than the white party, which I saw a post on Instagram about. The ports were great, although I would like the port times to be tweaked, but I understand the logistics with the 7-day itinerary. We were in San Juan first, from 5pm-1am. We walked into town and did dinner and had some cocktails. Next up was St. Thomas from 7am-7pm, we went to Secret Harbor and had a fabulous day of snorkeling and lounging. The restaurant there is not great and expensive, but the rest of the day was perfect. Third stop was St. Maarten from 7am-2pm, which is really too short if you want to go to Maho or across to Orient Bay, so we just walked into town and enjoyed our time. Last stop was Nassau from 12pm-6pm, where we went to Junkanoo beach which was just a few minute walk and we had a great day there. The chair hogs were out in the most amazing display I have ever seen. During peak times on days at sea I would say that 80% of the chairs were sitting empty with towels on them. Horrible. And nobody policing them. This is where the line needs to step up their game. The adult pool was great, although it was very deep at 6'5"... so be aware. It is salt water, which I loved. We had the easy package included with our stateroom and it was fantastic. They let you get two drinks at once, so we would often do doubles as their pours are small. If you want a foo-foo drink that is over the limit, they let you order one as a virgin with a shot on the side ;-). The internet was the best I have ever experienced. Instead of charging by the minute they charge by the GB. I loved it. I had a 3GB package included with the room and I worked every day and only used 1GB of it. If you avoid social media, videos and pics you are golden if you need to work. It was fast, too. Very happy. In the end.. MSC, you have us. We loved it and cannot wait to return. The value for the money is amazing. Read Less
6 Helpful Votes
Sail Date: August 2019
We took 7-nights from 8-17 to 8-24 Eastern Caribbean Cruise. After getting in line for our original Aurea Experience spa balcony room with priority embarkation, we were pulled out of line and taken to The Yacht Club lounge for embarkation ... Read More
We took 7-nights from 8-17 to 8-24 Eastern Caribbean Cruise. After getting in line for our original Aurea Experience spa balcony room with priority embarkation, we were pulled out of line and taken to The Yacht Club lounge for embarkation because we had submitted a bid for an upgrade and found out we got it right then. WOW. We never expected it, but it was so wonderful. The private Yacht Club suite comes with a butler who was at our beck and call 24-hrs a day. Our mini suite was stocked with liquors of our choice and we could have it restocked daily for entire cruise. Also, instead of using breakfast door menu, we got up whenever and ordered what we wanted and it arrived in less than 10 minutes. Also, we ate dinner in The Yacht Club restaurant each evening, the Top Sail lounge for snacks, or the Yacht Club Grill & Bar on private Deck 19 pool area. Everyone treated us like valued members and cruisers even though it was our first cruise on MSC. Just like first class compared to coach on an airplane, it would be hard to ever go back to anything less than The Yacht Club experience on MSC. Read Less
1 Helpful Vote
Sail Date: August 2019
One of the most important things a lot of folks do not do, is not to book their shows, tours and restaurants well in advance and wait to do it when they get on ship and that is when issues come up. My wife booked everything about 2 months ... Read More
One of the most important things a lot of folks do not do, is not to book their shows, tours and restaurants well in advance and wait to do it when they get on ship and that is when issues come up. My wife booked everything about 2 months in advance . We had my time dinning, waited maybe 3-4 minutes and were seated. The tickets for our tours or shows were on bed waiting for us. Embarkation; stood in line about 10 minutes; all our paper work was in order; checked in about 4 minutes and off to the gangway we went. Having sailed on Allure and Harmony we were on another fanatic ship. My favorite things to do on ship were zip line, Abyss and perfect storm water slides and of course the merry go round. Aqua show was great; I like sitting in first row on wooden benches, you get a little wet, but the more you laugh the wetter you get. Great place to sit if you have kids. There were 4 kids sitting near me and they had a ball getting wet. Ice show is another great show, make sure you bring a jacket it gets a little cold at ice skating ring. We found if you get there early; when you walk in go to the right down to first row of seats in front of ice skating ring about mid way, great seats. If you like Broadway Shows my wife highly recommends " Hair Spray" Our favorite bar is the Schooner Bar. Another neat bar is the Rising Tide Bar which brings you from promenade up to Central Park. The drinks are price e so if you drink a lot get the beverage package, example a ice downed rum and coke is $10.00 There is some great music at bars and shows, but they always turn volume all the way up, so if loud music hurts your ears bring ear plugs. We had My Time Dinning, the food was good and service was great. We also ate at Chops Grill,. again food and service were great. We also ate at Hooked Seafood, service was great but food was ok. You can also get breakfast and lunch in solarium but check times by the doors. We had breakfast in main dinning room made to order which was good. And of course the Windjammer Marketplace, yes it is crowed but you will find a seat and the food is good; some breakfast foods are cold but what do expect cooking for 6000 people ,Central Park is a great place to hang out and have a drink or 2 in the evening with that special person. Take time to read the Cruise Compass ever day because it tells you where and when things are happening on ship. Our room was clean and in order when we arrived and kept that way thru whole cruise and if we needed something our stateroom attendant would make it happen. We talked to many crew members first asking them where they were from and that would open the conversation. We found crew members very polite and down to earth folks just like us. The night before disembarkation we left our bags in hall way to be picked up in morning. We were flying out of Fort Lauderdale and chose to book a bus thru RC. There are 2 buses, one at 7:30 AM and one at 8:30 AM. We were told to meet in Royal Theater and when you tag number is called follow crew member to disembark. It was 8:00 AM and they did not call our number yet so my wife said lets go with the next group because we still had to clear customs. We got our bags and headed to customs, what a surprise, stood in front of screen; if your picture was of you agent said your good to go. Its it good thing we left early because the bus left at 8:20 AM. You might even consider using UBER. "Get out there" Read Less
Sail Date: August 2019
We had seen this ship while we were on another cruise, and were amazed by the size. We booked a stateroom, knowing we would pay a premium because it is so we. The nightly entertainment is incredible. The full production of Hairspray is ... Read More
We had seen this ship while we were on another cruise, and were amazed by the size. We booked a stateroom, knowing we would pay a premium because it is so we. The nightly entertainment is incredible. The full production of Hairspray is amazing, and the Hiro Show was spectacular. Pros: Gorgeous ship, like a Miami hotel. Very friendly staff. Lots of specialty restaurants. Very nice app that allows you to see your schedule. AmIng entertainment in the evening. They are VERY serious about hand washing, and everyone Moves through a handwashing station before they go in to the food area. During the day there are a lot of options for food that is included in the price of the cruise. Great adults on the area at the front of the ship. Cons: Room 14-723 is under the Flowrider attraction. At night the water that is stored for the attraction sloshes loudly, dampening an otherwise great stateroom experience. There is barely anything to eat after 11:00pm. If you are used to the open buffets and little food places on Carnival, you won’t find that here. Although there are a number of restaurants, most of them close after 10 or 11 PM, leaving one small place on the main deck. It has a very limited selection of sandwiches and some desserts. We always enjoyed the option of having ice cream and pizza or hotdogs on carnival, the ship does not have any of that available late night. We also enjoyed trivia, but the place where they have the trivia is called the honor bar, it has very limited seating, probably less than 50 people can fit in there. This does not work for a ship that contains over 7000 passengers. So we often find ourselves with nothing to do on the ship, and we head back to the room and just read. It seems like the smaller ships have a lot more options for food and activities during the day, I simply don’t wanna look at overpriced diamonds and watches all day, I want other things to do. Read Less
3 Helpful Votes
Sail Date: August 2019
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on ... Read More
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on which include Carnival, Norwegian and Royal Caribbean as I believe all have their good points and not so good and it is unfair to compare. The Seaside is a lovely, clean and very impressive ship. There are not many times you feel like you are onboard with 5000 passengers let alone another 1500 crew. We experienced only a very positive interaction with crew members with many taking time out to say hello and a general friendly approach especially to our 2 grandchildren who got lots of attention and high 5's. Embarkation and debarkation was very smooth and quick . Cabins - we had a balcony cabin and whilst cosy for 2 adults and 2 children it was comfortable and clean. Space can be a little tight but we adapted with bringing over the door organisers. I cannot comment on the room steward who whilst wasn't very visible always kept the room clean. Kids Club - our 2 grandchildren loved it and although we wanted to spend some good quality time with our 2 grandchildren on board it was nice to get those couple of hours to ourselves once in a while. Shows - a little confusing at times and some acts repeat over other shows later in the week but they are very professional and enjoyable. The Starwalker Michael Jackson tribute and show end on the Friday is a must see. You get a bit of everything at the shows, singing, dancing and Cirque de Soleil type performers. The beer prov children rated comedy show was very funny and a good watch. Food - we ate in the buffets for breakfast and lunch and the main dining room for dinner. This was probably our biggest disappointment. The buffet is a little repeatative and sometimes a little lacking in choice but the pizza is great and the late night cookies at the snack station were wonderfully soft and delicious. we ate in Ipanema main dining room and the waiting staff were friendly including the maitre d's even dancing with our granddaughter and always asking if we were ok and had a good day. service was a little slow on occasions and the very odd dish was not great but we felt the food could have been better overall. Guests - it is a very multi cultural guest list is the most polite way of putting it but again with 5000 guests from 120 nations you are going to get some who do not share your manners, standards and etiquette. Don't be put off by the completely negative comments you read about the MSC Seaside, I am very critical and would describe our experience as positive overall and YES I would sail with MSC again. Read Less
2 Helpful Votes
Sail Date: August 2019
I’m a travel agent and this trip was a personal trip although used it to meet captain, cruise director crew, and experience the ship it first hand After reading & watching al sorts of pro & con reviews of this ship,I walked ... Read More
I’m a travel agent and this trip was a personal trip although used it to meet captain, cruise director crew, and experience the ship it first hand After reading & watching al sorts of pro & con reviews of this ship,I walked in with an open mind. I was truly impressed. The Haven Lounge nightly activities & music was the best! The family night delish spread of snacks & deserts. Main dining meals were a hit & miss - my waiter wasn’t as attentive as if he was bothered to serve us Room steward Christian was very courteous & attentive Need More varied teens activities Italian night after tasting food in the MD went to buffet better pasta & seafood ; noticed that people were eating more at the buffet Overall my son & I enjoyed ourselves ; I would recommend it to my clients & we would go again but we’ll wait for newer ships The cruise critic meet & mingle was super! viva Read Less
6 Helpful Votes
Sail Date: August 2019
My husband and I sailed on Seaside 8/3/19 for our 20 year anniversary.  It was our first time cruising so we weren't sure what to expect.  I scoured the message boards here to prepare myself the best I could prior to the cruise.  I ... Read More
My husband and I sailed on Seaside 8/3/19 for our 20 year anniversary.  It was our first time cruising so we weren't sure what to expect.  I scoured the message boards here to prepare myself the best I could prior to the cruise.  I was able to get a lot of helpful hints that came in handy.   Our boarding time wasn't until 2 pm but after reading the boards, we decided to show up at 10;30 am and we were on the ship before noon.  We immediately went and got our wristbands, registered our credit card and found the maitre d' to request a table for 2 in the dining room (which was granted) to avoid the lines later.  We then went and had lunch at the buffet and then found a cozy spot in the Seaview lounge and had a drink.   I"m so glad I found those recommendations here because they really saved us time later.   One thing I have read on cc from many people is how rude the staff is.  That was not our experience at all.  We felt the staff went above and beyond for us.  We had the easy drink package and my favorite wine wasn't on it.  No biggie, I made due with what was available to me.  However, when we showed up for dinner on the night of our anniversary, a bottle of my favorite wine was chilling at the table and we weren't charged for it.  At the end of our meal, about 10 waiters showed up and they all sang "I swear" by All for one.  The entire song.  It was embarrassing and amazing at the same time.  lol   This is just one example and there are so many more.   We did encounter 2 staff members that were a little rude but we just avoided them after that.   We paid for the 1 day pass for the thermal spa and felt that it was really overrated.  We ended up spending 2 hours there before leaving. There just wasn't enough to do to spend the whole day there.  We each got a massage as well.  My husband said his was amazing while I felt mine was just ok.   Even before getting off the massage table my therapist was trying to sell me other services.  It was very annoying.  After telling her no about 5 times, she gave up.  There are staff walking around the ship trying to sell different services and dinner add-ons but saying no once does the trick.   We saw 3 shows while on board.  The Beer comedy one for families, Butterfly and the starwalker (the Michael Jackson one in case I didn't get the name correct).  The comedy was hilarious, the Michael Jackson one was phenomenal and Butterfly wasn't for us (just not opera fans I guess).  We had the Bella package and upgraded our stateroom to a balcony room.  The balcony really made the room in my opinion.  We enjoyed sitting out on it in the evening with a drink before bed.   We felt there were enough hangers for our clothes and enough space for all of our other items.   The pool areas were very loud and crowded.  People would sit around the edge of the pool making it very difficult to even get in.  It wasn't for us so we would find a lounge chair in another part of the ship and relax in peace .   We only scheduled one excursion with the ship and that was in St. Thomas. It was ok but not worth the money. All in all, we had a good time. The service was exceptional and if we were to ever sail with MSC again, that would be the reason. Read Less
3 Helpful Votes
Sail Date: August 2019
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems ... Read More
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems small. 4. Breakfast/ lunch is good. Formal dining at night is good (way better than Chili’s, TGI Friday’s, Applebee’s . Comparable to Red Lobster but fewer selection. 5. Entertainment is great. Quality of shows is excellent. 5 stars to Steve Young (director of entertainment). All of the family shows are great, Peter Punk, Butterfly, Michael Jackson. But all adults shows perform by a group of 4 person is just ok. Would like to have few standup comedians shows. 6. Service is good. 7. Port and shore excursions have good timing. Except Saint Martin 7am to 2pm. We would like to go again. MSC going to have new ships in 2022, definitely looking forward to this one Read Less
2 Helpful Votes
Sail Date: July 2019
As Diamond Members needless to say we've been on a few cruises with Royal Caribbean. The Symphony of the Seas while an incredible piece of engineering and shipbuilding cannot be recommended for 50+ couples. There's simply no ... Read More
As Diamond Members needless to say we've been on a few cruises with Royal Caribbean. The Symphony of the Seas while an incredible piece of engineering and shipbuilding cannot be recommended for 50+ couples. There's simply no place to have a quiet romantic drink or relaxed meal with perhaps the exception of 150 Park. Everything else is loud, energetic and of mediocre quality. All full disclosure however is in order. We more recently have sailed 14+ on Celebrity and Cunard with 8 crossings in past 10 years including Seabourn; these have all been suites. so we are a bit jaded. Ship - new huge and amazing...and overwhelming Cabin - a Junior Suite was excellent size but bathroom showerless except in the tub; not worth the money. Dining - very mediocre to poos in Main Dinning Room; food served tepid or cold. Some dishes were misrepresented. E.g. Steak Dianne. Wonderland more hype than quality. Izumi average at best and over priced. 150 Park nice prepared and real value; don't offer non-ordered items-makes it seem you are begging for compliments. Good wine lists. p Entertainment - this is where the Symphony excels be it musicals, ice shows, or aquatics. Lounge acts were fair with the roving pianist the best. Service - Excellent except in the bars....slow and slower. Ports - St. Maarten, San Juan, and Labadee---dont leave the beaches. Labadee was a disappointment. Poor signage and food options. The "local" market was an aggressive Valley of the Vendors. Cabanas at Nellie's Beach were great with awesome service. Read Less
1 Helpful Vote
Sail Date: July 2019
Cruise Fare indicates and sales representatives state that complimentary ice tea, lemonade, and ice cream are available 24 hrs a day through out the ship. This is not true. This ship does not provide any complimentary drinks or ice cream ... Read More
Cruise Fare indicates and sales representatives state that complimentary ice tea, lemonade, and ice cream are available 24 hrs a day through out the ship. This is not true. This ship does not provide any complimentary drinks or ice cream after 9:15 pm. There are only two complimentary eating places which both are located on deck 5. One cannot hang out on top decks, watch a movie at the aqua theater, relax in Central Park or the solarium with access to complimentary drinks. If you want food you have to traverse to deck 5 and obtain pizza or a sandwich and only water to drink. This is totally unacceptable and is a deciding factor in our family never booking with RCI again. NOTE: I made my complaint directly to the Captain on the day 2 meet and greet opportunity. By the afternoon of day 3 a dispenser of tea and lemonade was made available at the pizza place on deck 5. When asked if I was satisfied I responded with a question of whether or not that service would be provided to the next cruise. In other words was there a policy change or was I just being satisfied? I received a non-verbal response which indicated no. This was in fact the case as the tea and lemonade dispensers were removed on the night of day 7 and replaced with water dispensers. There are no tea or lemonade dispensers available at the Mexican eatery on deck 15, nor at the Hot Dog stand on deck 6. Really? This is not first class service but an attempt to force one to purchase an beverage card. It is deceitful as well as marketing resources indicate otherwise. We can take our business to other cruise lines and if the industry as a whole converts to this practice then we will discontinue cursing and expand our land vacations. The nickel and dime-ing of services must stop or the cruise industry is going to suffer financially. RCI's self damming practices are why we don't invest in cruise companies. But we do invest in Coca-Cola's tea and lemonade! :) Read Less
2 Helpful Votes
Sail Date: July 2019
This was my first time on MSC we normally cruise Carnival. We booked this cruise with a group of people because their travel agent loved this ship. For our family we had issues from the start. Before the cruise calling into customer ... Read More
This was my first time on MSC we normally cruise Carnival. We booked this cruise with a group of people because their travel agent loved this ship. For our family we had issues from the start. Before the cruise calling into customer service you need to be prepared to have an hour because the hold times are crazy! Things I was told on the phone were never completed. I will say boarding the ship was effortless and ran very smoothly. But once on the ship we realized that the drink package that was included was only on 2 of our rooms not all 4. So we had to wait in a very long line for customer service. It appears that a lot of other people had issues as well. The drinks on us package is a bit confusing. They charge you a service charge every time. For example for a bottle of water is was a dollar for them to hand it to you.. (not really free) Now let’s talk Fun pass I had my 4 kiddos and after looking at the website of all the activities I bought 2 fun passes. ($200) that was disappointing. The zip line wasn’t open very much and the arcade well it has 3 games and 5 claw machines that are $3 each the claw machines aren’t included in the fun pass so my kids not taking time to read signs charged some to my card for that... My 2 youngest went to the kids club once and both said please don’t make me go back.. The shows were great! The entire family really enjoyed them! The cruise critic party was very nice and I really enjoyed meeting the officers there. The buffet was pretty good. The only thing is sometimes they would only have one open and it was be very crowded. When at port the pools were closed that was a bummer for people who didn’t want to get off the ship. There are plenty of places to just sit and enjoy yourself. They are trying to grow their North American fleet but my personal opinion is they are no where close to the service you get from Carnival. Read Less
5 Helpful Votes
Sail Date: July 2019
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal ... Read More
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal Carebean. They should go back to cargo. The cabin people has to ask for permission just to find a pillow to mattress to put the two single bed together. Two days to get the mattress. Cabin people don't pick up trash, used cups. All personell with bad faces all the time. As if they were doing a favor. The pictures were bad quality. The paper is better at my local pharnacy photo section. Fo not recomend this cruise. No ice cream cone at all times or soda, just a certain time of the day, and one person dispatching it, so long line of course, of course, the European way, just this is what it is. Read Less
2 Helpful Votes
Sail Date: July 2019
I’ve been on a few carnival ships but Sensation would have to be the most boring that I’ve experience. This ship lacked entertainment!!! Although the cruise director Dion was very entertaining and super funny and friendly, the ship did ... Read More
I’ve been on a few carnival ships but Sensation would have to be the most boring that I’ve experience. This ship lacked entertainment!!! Although the cruise director Dion was very entertaining and super funny and friendly, the ship did not have much of anything going on while we were at sea... they not only need more shows but more variety. There was one nightclub(hip hop every night) which was only entertaining for the younger crowd that jumped in circles around each other the entire night. The pool (only seen 1) was occupied by kids the entire trip. The 2 shows I did attend (I don’t speak Spanish) were only 30 min long. Although The Dining area served the same menu as the buffet area every night we dressed up and ate there every night because they promised to sing happy birthday to my friends as we were on the cruise as a birthday trip. IT NEVER HAPPENED! We advised the host several times of this and she kept promising it would happen the next night, then the next night. Overall, I think this ship/cruise is best if you are looking for kid cruise! Read Less
1 Helpful Vote
Sail Date: July 2019
I chose this ship for a family cruise (10 people) because I had been on other Royal Caribbean ships. The door to the handicapped accessible cabin was automatic if you were able to put your key card over the reader an turn the handle. ... Read More
I chose this ship for a family cruise (10 people) because I had been on other Royal Caribbean ships. The door to the handicapped accessible cabin was automatic if you were able to put your key card over the reader an turn the handle. In order to exit the room I was told to push a mechanism over the door. This was an impossibility while seated on a scooter n On other Royal. Caribbean ships I had found stand alone handicapped restrooms that someone could enter to assist me. On this ship I found the accessible restrooms in the back of the regular restroom. The location made it difficult to enter and leave while riding a scooter. The main dining room was very crowded. The chairs on each side of the table were either touching a wall or the back of the chairs at the next table. My husband had to climb into his chair because it backed into a post and couldn’t be moved. Our waiter and his helper did a wonderful job despite the fact they had a difficult time serving us. We told them we were family and didn’t mind passing food. As far as Coco Cay was concerned I found it very handicapped unfriendly. There were few concrete paths and most things were located on the sand. I could not go to the little shops because they were in the sand. I got food at the barbecue place and then could not sit at a table because they were all on the sand. There were few places with shade that did not have be gotten to by walking in the sand. The photographers took many pictures and in them they wanted us to give the thumbs up sign. I really wanted to give a thumbs down sign but did not do so because I knew they were only doing what they had been told to do. We found the ship very noisy. The only way we could attend the shows was by wearing earplugs. It was impossible to have a conversation in most of the lounges because the noise level was very high. Many activities occurred on deck five and many times it was impossible to get through on a scooter. People would be texting or walking backwards. When I saw them heading toward me I would stop. When they ran into me they would be very rude and blame me. I am sorry to say that the asymphony of the Seas was a great disappointment. Read Less
13 Helpful Votes
Sail Date: July 2019
This was originally a cruise to Cuba which was the only reason we chose this ship. When the Cuba ports were cancelled we decided to take their offer of 50% off but didn't expect much from this "old" and "small" ... Read More
This was originally a cruise to Cuba which was the only reason we chose this ship. When the Cuba ports were cancelled we decided to take their offer of 50% off but didn't expect much from this "old" and "small" ship. We had a wonderful time. No way did the ship seem old. All of the public areas and our cabin were very clean and just lovely. We loved that the ship was smaller since it was so easy to get around and there were no crowds anywhere. You could walk into the buffet area, the showroom or the pool area and always get seats. We have been on many cruises where getting seats anywhere is always a hassle. The entertainment was top notch. We especially enjoyed the many beautiful costumes. The food was very good and our wait staff friendly and very efficient. In fact every service person we encountered was super friendly. Since we always take a balcony room and there are no regular balconies on this ship we opted for a junior suite which in actuality was the same as a regular balcony on any other ship. If you are thinking of going on the Empress, don't even hesitate. You will enjoy it! Read Less

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