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3 Helpful Votes
Sail Date: April 2017
My wife and I are long time Celebrity cruisers, but, after some management changes a couple of years ago, we had become somewhat disenchanted with them. This cruise and one on Equinox earlier in the year have reversed our thinking. We ... Read More
My wife and I are long time Celebrity cruisers, but, after some management changes a couple of years ago, we had become somewhat disenchanted with them. This cruise and one on Equinox earlier in the year have reversed our thinking. We booked this Panama Canal Transit on board over a year before the cruise, primarily to get a look at the expanded canal. While the ship cruised only on the original canal and we could see only the entrance to the new one, we're quite happy with the ship, the personnel, the food and the itinerary. Embarkation in Miami was a nightmare. This seemed to be caused by the need to sanitize the ship because of a few cases of narvovirus (?) on the previous cruise, the immigration requirements from that cruise coming from South America, and the inefficiency of the Miami terminal. Regardless, we were shuffled from one long line to another, with no obvious "plan". When we finally did board, though, as Concierge passengers we were treated to an excellent sit-down lunch in the main dining room. A very welcomed perk as opposed to the usual chaos in the Oceanview buffet. I'm sure suite and Aqua passengers were treated well also. For the past several years we had sailed only on the Solstice class ships, so we were a bit concerned about how we would adjust to the smaller Infinity. No problem. The ship has been modernized (except the shower stalls), is very well kept and attractive. The furniture is much more comfortable that that on the larger ships, the cabin large enough. The food was, by and large, quite good in all restaurants. An annoying change from prior sailings, though, was that the fixed time dining was moved to the upper level in the main dining room with the "Select" dining on the main floor. This created a crowded, noisy, and warm dining atmosphere on the upper level, with the servers apparently overloaded and slow., with little time for interaction with the passengers. We will go for Select in the future. The officers and staff we very friendly and available. The crew also. Special kudos to the Captain's Club Hostess, Kirsty. The itinerary was enjoyable, with a number of sea days to relax and some interesting ports to visit. I do wish we had stopped in Panama City instead of Colon, which is a dump. Entertainment was mixed. The on-board singers and dancers gave us three excellent shows. The other entertainers ranged from comedians to a flutist to a juggler. Some like 'em, some don't. Music in bars was sparse, but what was there was enjoyable. We booked only two excursions through the ship. Both awful. In Cabo we booked a whale watching tour, only to find after getting on board the tour boat, that they hadn't seen a whale in three days and they were probably gone north. We were treated to a two hour boat ride along the coast. When I complained back on Infinity I was told that the tour company is a separate company and Celebrity could do nothing. I understand the separation, but Celebrity sold the tour and they supposedly vet the tour companies. The other was the shuttle from the ship to the airport and three times the cab fare. At the airport we and our luggage were unceremoniously dumped on the sidewalk at the end of the terminal, with the Delta counter at the far other end. We won't book with Celebrity excursions again Read Less
Sail Date: April 2017
Trip through the Panama Canal to cross off bucket list item. Embarkation ran a little long but we had received an email from Celebrity warning of this due to just coming from South America so it was not unexpected. Upon boarding they were ... Read More
Trip through the Panama Canal to cross off bucket list item. Embarkation ran a little long but we had received an email from Celebrity warning of this due to just coming from South America so it was not unexpected. Upon boarding they were handing out free glasses of champagne to help smooth over the long boarding process and the fact that the rooms weren't quite ready yet. The instructions for the in room safe, cabin 2047, says to use a 6 digit code but it wouldn't accept a 6 digit code only a 4 digit. My mom's cabin next door took a 6 digit code. According to the stateroom attendant some safes take 4 digit and others 6. It would be nice if they were consistent. Our stateroom bathroom had a couple of cracked tiles and the mirror has a couple of places on the edge where the mirrored coating was coming off but overall the room was good. The real issue was the ice/water machines in the Oceanview cafeteria seemed to have issues. Some would have ice and no water while others would have water and no ice. Even first thing in the morning at breakfast. Not a terrible thing just a little annoying. There was a lot of fish served in the MDR and the dessert choices were a little lacking, usually 2 new items in addition to the normal every night choices such as apple pie, ice cream etc. The service from both cabin attendant and wait staff in the MDR were excellent. The entertainment in the evening was very good. There was one or two nights that the entertainment wasn't my cup of tea but it still was very good. There was a wide variety of activities going on almost constantly throughout the day if you were interested. We had 6 stops along the way, Columbia, Panama, Costa Rica, Guatemala, PV Mexico and Cabo San Lucas Mexico. I only wish our time at both Mexico stops was longer. Read Less
3 Helpful Votes
Sail Date: April 2017
Cruise Critic Review: Panama Canal with Celebrity Infinity We chose this cruise to celebrate our recent retirement, and the itinerary -- Miami to San Diego via Panama Canal -- attracted us. The canal has been a bucket list item and this ... Read More
Cruise Critic Review: Panama Canal with Celebrity Infinity We chose this cruise to celebrate our recent retirement, and the itinerary -- Miami to San Diego via Panama Canal -- attracted us. The canal has been a bucket list item and this 15 night cruise had seven (yes, seven!) days at sea. We love days at sea -- perfect for relaxing and being pampered aboard ship. This was our third cruise with Celebrity and we continue to feel that they provide great service and sophisticated atmosphere for the best value. Infinity was well maintained and rarely shows its age. We prefer the larger Solstice class ships because they offer a bit more but, hey, less walking! The staff is terrific and we noticed they've toned down the incessant "hard sell" of drink packages, etc. that we'd encountered on previous embarkations. Our cabin (9099) was close to the mid-ship elevators, attractive, well-appointed and had plenty of storage. In fact, on the last day we discovered more shelves in a secret side door in the TV cabinet. 16-days worth of clothes filled the closet and drawers but we still had a little room to spare. A tip from the Forum to use the empty suitcase under the bed as a rolling dirty-clothes hamper was great advice! And we took advantage of our discounted bag of laundry. Dining in Blu as well worth the price of upgrading to Aqua Class. In fact, some of the Suite folks said they preferred Blu to their own special dining room. Great food and service and the intimate setting creates a real sense of community. We almost always struck up conversations with our table-neighbors and even created on-board friendships with several of them. We paid extra to dine a Tuscan Grill twice and we didn't feel it was worth it -- in fact, we thought the service a Blu was as good (if not better) and the food as well. We tried to move our reservation from 6:30pm to 7:30pm and they said they are fully committed, but we watched several tables for two remain empty throughout our stay. I asked the maitre d' about this -- he apologized and said the kitchen can't support a full dining room. Not good and we won't be back. Wish Normandy was still an option. Would pay twice what we paid at Tuscan for that experience. Oh -- we ate lunch at Sushi on Five and loved it. Totally worth it. And we had drinks every night at the Martini Bar -- great venue. Wish there were another small-ish venue with a great view. The ship's entertainment staff worked their #$@'s off -- seven days at sea means more free time for antsy passengers. The evening entertainment was good. The individual acts were nice -- especially singer Jayne Curry -- and the shows were professional and fun. I played bingo for the first (and last) time. Just not for me. All lectures were terrific. Special shout-out to Bill Fall -- his knowledge of the Panama Canal and all our ports was extensive and accessible. He provides valuable information (very helpful slides) and doesn't "sell" anything. Overall, service was great. Friendly staff and nice, well maintained facilities -- in fact, we noticed it was better maintained that the Summit, which we took last year. Our cabin steward was reliable and persistently fulfilled any requests we had. Excursions were good all good. Highlights include: - Guatemala self-guided trip to Antigua -- a UNESCO World Heritage site -- where we hired a personal guide at the "Jade Museum". It was well worth the $15 per person! - Panama Canal -- trip to see the locks, including the new, wider ones was worth the 6 hours. Great to see ships moving through from the outside looking in. It made watching our own ships passage more interesting. And we learned a lot about Panama and its people. - Costa Rica river safari, where we saw crocodiles up-close and personal. And tons of tropical birds. - Puerto Vallerta -- did this port on our own with friends we met at Blu. Happy we did so -- took a taxi to their shopping street (via swinging pedestrian bridge) and had lunch at a beach restaurant. Perfect for our short visit. - Cabo San Lucas -- Enjoyed the boat trip to see the famous "Arch" but realize we easily could have gotten off the ship and bought a cheaper, smaller and better experience. Our trip included a visit to a Beach Club, but we were confined to the second tier plastic chairs. Should have just done this port on our own. Disembarkation was VERY organized and went incredible smoothly. Embarcation was more confused and included more lines. Seems crazy that you check in, then get in another line to have your photo taken for your ship's pass-key. Could this be done at the same time? Cabin 9099 Our cabin (9099) was close to the mid-ship elevators, attractive, well appointed and had plenty of storage. In fact, on the last day we discovered more shelves in a secret side door in the TV cabinet. 16-days worth of clothes filled the closet and drawers but we still had a little room to spare. A tip from the Forum to use the empty suitcase under the bed as a rolling dirty-clothes hamper was great advice! The balcony overhang has pros and cons -- great for shade but not so great for star gazing. We discovered our cabin was under the smoking section of the pool deck but it posed no problem -- a little noise (only in the morning) but we never smelled anything on our balcony. We'd read that there were water pressure problems but experienced no problem -- in fact, we loved the shower with extra spa-like sprayers. We spoke with several folks in Deck 11 Aqua class who wish they were on Deck 9 due to hot sun pouring in on balconies and being away from mid-ship. Read Less
2 Helpful Votes
Sail Date: April 2017
This was not our first time on the Infinity but it will be our last. The ship is old, tired and showing wear in the staterooms and the public areas. Our sofa was filthy and the bathroom needed repair. The public rooms show wear on the ... Read More
This was not our first time on the Infinity but it will be our last. The ship is old, tired and showing wear in the staterooms and the public areas. Our sofa was filthy and the bathroom needed repair. The public rooms show wear on the furnishings. Looking around, the whole ship just looked a bit sad. Also, it was obvious that the ship came in from the previous sailing with NoroVirus. Sanitation continued for at least 5 days after sailing. However, things just never seemed to be right. We as well as our travel companions, and other passengers we talked with, suffered stomach upset, nausea, headaches, cold symptoms, and fatigue throughout the cruise. None of this was bad enough to sideline us, but it didn't make for a great cruise. On the positive side, the entertainment, guest lecturers and the food in the MDR were excellent. Regards tours: In Guatemala, the tour to Attilan Lake should be avoided. The bus ride is way too long at 2.5 hours and the boat ride another hour. Think about it -- that's 7 hours of transportation round trip! That left us about an hour to eat lunch and walk around. BTW -- The Artist Colony is non-existent. You can buy the same stuff by the ship. In Puerto Vallarta, the zip line was fantastic, but beware....the hike to the zip lines is not for those who aren't in shape. The path is pretty steep. But otherwise, a great ship's tour. Read Less
Sail Date: April 2017
For some reason, after 15 cruises on Celebrity, including Infinity, there was something missing on this cruise. The vib didn't feel right to us. The Dining Room staff were really terrific as was our room attendant. The production ... Read More
For some reason, after 15 cruises on Celebrity, including Infinity, there was something missing on this cruise. The vib didn't feel right to us. The Dining Room staff were really terrific as was our room attendant. The production numbers seemed like the performers were 2nd choice people. The productions themselves seemed like leftovers. As if Celebrity was saving money at the expense of the productions. In the past the production numbers were really outstanding and really classy! In Miami, It took more than 2 hours to go through the process of checking in at embarkation. That is really unacceptable! I think that they should try the same system that Royal Caribbean used. Use Captains Club level to check-in. It went really fast. The last time we were on Royal, we were checked in in about 20-30 minutes. Disembarkation in San Diego, seemed like a different story. Every thing was well organized and even though we were out of our rooms by 8:00am, we had plentiful areas to wait, and once the ship was cleared they streamed people ashore in small enough batches that there was no big problem on the dock. There were also manyl porters available to help with luggage. Read Less
Sail Date: April 2017
Our cruise was Miami to San Diego though the Panama Canal. Embarkation in Miami was delayed because of illness on board and extra sanitation and meant that everyone had to get in a series of long lines waiting to board. The ... Read More
Our cruise was Miami to San Diego though the Panama Canal. Embarkation in Miami was delayed because of illness on board and extra sanitation and meant that everyone had to get in a series of long lines waiting to board. The highlight was going through the canal and we had good weather and several ships going the opposite direction to watch and learn from. The onboard lectures were a big help. The Infinity is in good repair, but looking a little old fashioned and tired We were in Aqua and ate in Blu for dinner and service and. food were excellent. The buffet was a different story. It is totally disorganized and people are milling around trying to find things and then good luck finding a table. Everyone was friendly, smiling and helpful. Room on 9th floor was good. We liked the overhang as it kept the room shaded. The shows were good and most seemed OK for the audience. Read Less
Sail Date: April 2017
We had a great time on this cruise. There was just the right amount of ports to sea days for us. There was plenty of time to do everything aboard the ship and since it was a smaller ship, it was easy to get seats at the shows and dinner. ... Read More
We had a great time on this cruise. There was just the right amount of ports to sea days for us. There was plenty of time to do everything aboard the ship and since it was a smaller ship, it was easy to get seats at the shows and dinner. We opted for an Aqua Class room and loved the food at Blu. We've been staying in Aqua class for a while now and will continue to do so. The ship was a nice size, a little older and a bit warn, but it was very clean and had a lot of areas to sit and relax. The spa pool in the solarium was great and we loved the outdoor movie area. The lectures on Panama Canal were very informative and the day passing through the canal was a highlight. We also enjoyed Antigua in Guatamela. We took the Antigua, Chocolate and Jade tour with the ship. We could have skipped the Chocolate shop and spent more time at the Jade museum, but I would still take the tour again. We would definitely sale on Celebrity and Infinity again. Read Less
Sail Date: April 2017
We chose this cruise to go to and through the Panama Canal and to end up in San Diego. The canal was fabulous. Passing through the locks in the old section was amazing. Visiting the new section, which is not yet open to cruise ships, ... Read More
We chose this cruise to go to and through the Panama Canal and to end up in San Diego. The canal was fabulous. Passing through the locks in the old section was amazing. Visiting the new section, which is not yet open to cruise ships, was fascinating. It was great to see and understand the differences in engineering from past to present day. The ship's staff was attentive, personable, and fun. There were many activities planned for sea days from dance lessons, games, watercolor painting, or you could go to the spa or just relax. We enjoyed most of the ports of call but wish we had more time in Puerto Vallarta and Cabo San Lucas. We did the Panama Canal tour which was extremely educational and also the self guided tour in Antigua, Guatemala. We took an inside cabin. This suited us fine, since we spent very little time in our room. Our cabin was always neat and our cabin steward was very accommodating to our needs. Also, there are many dining options on the ship. The food was good and we decided not to pay extra for any of the more upscale restaurants. Desserts were plentiful at the coffee bar, all day/night long. The entertainment was upscale and varied, with singers, comedians, a juggler, a pianist, a flautist, and reviews. We tried to see every show. Terrific!! The Infinity was just the perfect size for our needs, not too big and not too small. We had so much fun and met so many nice people. We wished we could have sailed back through the canal for our return trip, but were booked to fly home after 3 days in San Diego. Read Less
1 Helpful Vote
Sail Date: April 2017
The positives: We appreciated their efforts to keep the ship clean and that they took extra precautions for the first few days. Best embarkation and disembarkation including all ports that we've experienced ( this was our third ... Read More
The positives: We appreciated their efforts to keep the ship clean and that they took extra precautions for the first few days. Best embarkation and disembarkation including all ports that we've experienced ( this was our third cruise). Great entertainment including the outstanding ship orchestra. Friendly crew who went out of their way to provide great customer service. Coffee bar was outstanding. Appreciated the spa cafe for healthy breakfast choices. We enjoyed the food in all locations and most of the beverages. Improvement needed: We did 2 shore excursions but enjoyed our private ones much more and they were much more affordable and varied. We also discovered that they increased the price $10 pp if we yup waited to book on the ship. People crowded the deck and the stairs when we went through the canal - no crowd control. We couldn't even climb the stairs. Dining in the Trellis Restaurant took 90 minutes each night. We would have loved to have been able to order the entire meal including dessert at once and maybe cut the dining experience closer to an hour. We wished the entertainment started at 8:30 for early diners. Onboard free text messaging between guests would be appreciated. Other cruise lines offer it. We were traveling with friends and had to leave notes. No way to leave phone messages either. We had the Classic beverage package and we're rudely denied martinis at the martini bar a few times so we quit going there. We would like the announcements in our room so we didn't have to open our door. That being said our experience was a 4/5. We'd definitely go again. We celebrated our anniversary and we received several nice things to make that evening special. We are already looking into our next cruise. We were only offered $150 shipboard credit and 1 perk to book while we were on the cruise and we decided to wait. Read Less
2 Helpful Votes
Sail Date: April 2017
A really exciting experience visiting a part of the world we have never been and only seen on television. From the port of Cartagena in Columbia through the Panama canal to the rain forest of Costa Rica , volcanos in Guatamala then ... Read More
A really exciting experience visiting a part of the world we have never been and only seen on television. From the port of Cartagena in Columbia through the Panama canal to the rain forest of Costa Rica , volcanos in Guatamala then beautiful seaside resorts in Mexico was a true adventure . The ship is majestic to say the least and nothing is too much trouble for the always happy crew . The restaurant service was excellent whether in the evening dining room or the self service Ocean View . The variety offered in the Ocean view was always impressive although the menus and meals in the dining room in the evening were disappointing ; the food was sometimes quite lacking in taste and not cooked to the standard expected . Room service was faultless and an immaculate clean cabin was there each time you returned . The shows were of a high standard although singing and dancing variety is not our taste they were very professional and Luigi the cruise director always got things started and made sure audiences had a good time . Afternoons around the pool area on sea days were a big treat , very relaxing and certainly what you paid your money for . All in all a great holiday in the sun , great excursions and nothing to think about just being taken care of in a great atmosphere . Read Less
Sail Date: April 2017
Lots of good things, but we had a problem with a smoke smell in our stateroom about 5 days in a row - and it wasn't just our stateroom. It was blamed on the air conditioning. Very scary to wake up to a smoke smell . . . and ... Read More
Lots of good things, but we had a problem with a smoke smell in our stateroom about 5 days in a row - and it wasn't just our stateroom. It was blamed on the air conditioning. Very scary to wake up to a smoke smell . . . and headaches every morning. A spray was used to get the smell out of the room - that was almost worse. That chemical smell stayed in the stateroom and that was what we were breathing. The good things? The staff was great - friendly, smiles, always ready to help. The entertainment was excellent - especially enjoyed Jayne Curry and Antonio Salci. Met lots of new friends. Enjoyed meeting in the Constellation Lounge for drinks at night before dinner. Enjoyed the programs re excursions being offered. Appreciated the help in getting us off the Infinity early so we wouldn't miss our flights. Just a very nice cruise. Read Less
2 Helpful Votes
Sail Date: April 2017
Having tried several other cruise lines (Disney, Princess, Holland America, Norwegian and Royal Caribbean) we thought we'd give Celebrity a run. We had heard it was a step up in service and facilities. Sadly, we were disappointed. ... Read More
Having tried several other cruise lines (Disney, Princess, Holland America, Norwegian and Royal Caribbean) we thought we'd give Celebrity a run. We had heard it was a step up in service and facilities. Sadly, we were disappointed. Service in the dining room was, for the most part, excellent, but the food itself was uninspired, bland and repetitive. How many times can you serve green beans and carrots as the side dish? Evidently, almost every evening meal. It seems potatoes are somewhat scarce if the size of the servings is any measure - two tablespoons of mashed potatoes was hardly enough. Guests soon caught on and by the end of week one (it was a two week Panama Canal cruise) began to order double servings in order to get enough food. One night diet soda wasn't available - it was on board but not in the dining room. Why it couldn't be obtained from any of the bars and why the dining room could not restock from the storage area wasn't explained. Speaking of sodas, the soda card was more expensive than I've experienced on other cruises (so not being able to get a soda at dinner was all the more painful). One lunch we were seated and, after a time, noted that everybody around us were finishing up their meals while we had yet to even see a menu, even though we were seated at the same time. A big no-no occurred during breakfast service. A server spilled about 1/8 cup of coffee on an upholstered chair and when I alerted him he brushed the fabric with his hand. Moments later he tried to seat a guest (who was wearing white pants, no less) but I warned her of the situation. Things weren't much better at the cafeteria: repetitive food with a few minor tweaks from day to day. For some reason, guests were not allowed to self-serve and had to wait for staff. This was bothersome as many times there was no staff present and one had to wait for someone to notice. Then, again for unknown reasons, restrictions were relaxes and guests COULD self serve, only to begin the silliiness again the next day. There was speculation that the rather dull dining room foot was the result of emphasis being put on speciality restaurant menus. There should have been more activities on "at sea" days. The staff tried but there were just not enough of them. Celebrity really needed to spring for an additional staff member. So many missed opportunities to engage guests in activities. Prizes resulted in a bit of a revolt on the part of guests. In some cases prizes were lovely baseball hats and T-shirts, but mostly one gathered "prize cards" which could be redeemed at the end of the cruise. As you can imagine, the faithful game players expected their two-weeks worth of game cards to amount to something. My son had over 40. He had more than anybody else and was the only person able to afford the top prize - a towel. Some folks lined up to redeem their prizes only to walk away rather than stand around waiting when they realiized all they would get was a deck of playing cards. Pretty cheap, Celebrity, pretty cheap. There was a speaker on board whose job it was, I believe, to give guests a quick rundown on what to expect at the next port. We only attended one such presentation. We were told that at our Costa Rican stop there was no sandy beach nearby. It would require a 45 minute drive. Yet, when we arrived, there was an absolutely stunning black beach right there before us, steps away, populated by locals and cruisers alike. Someone told us there had also been dire warnings that, in Columbia, one might walk to the McDonald's but would likely not make it back alive. Wow. Pretty scary stuff. Not sure he was doing the cruise any favors by scaring the guests. Frequently, we had to go to the bartender to order our drinks. Don't know where the serviing staff were - if there were any. Showroom entertainment was sometimes outstanding and, other times, boring. The dance productions seemed second rate, with shabby costumes, poorly conceived "shows". While walking the bridge from the dock at Guatamala to the ship, my newly purchased hat blew off into the water. I asked a crew member if he could help me as we watched is slowly bobbing along. He could not have been less interested. No, he said, the water is infested with crocodiles. I asked if they possibly had a very long pole or a line with a small hook. No, he said, nothing long enough. Half an hour later, from our cabin balcony, I watched my straw hat drift conveniently under a small bridge, a mere 20 feet from the said crew member. It lingered there long enough that a simply 8 foot pole or small hook could have scooped it up. Alas, instead I had to watch it bob away over the next hour, eventually finding itself into the nearby marina and some local sailboats. Compared to other cruise lines, Celebrity was not worth the additional cost. Indeed, the food alone was a huge disappointment. The overall on board experience was somewhat dull despite the activities staffs' efforts. Just not enough of them. Read Less
Sail Date: April 2017
This the first millenium class ship for us. All our Celeb cruises have been Solstice so far. Boarding long winded as there were only a few cameras and these required a long waiting line. Where are cameras, one per check in desk? Had ... Read More
This the first millenium class ship for us. All our Celeb cruises have been Solstice so far. Boarding long winded as there were only a few cameras and these required a long waiting line. Where are cameras, one per check in desk? Had the classic drinks package and for the first few days had issues with bar staff not knowing what an Alabama Slammer was, including some rude attitude by the staff, until the beverages manager got involved. Had a confirmed late dining on a table for eight from Celebrity but on first night did not have an allocated table and told we were select for some reason. Other guests had same issue. After firm discussions allocated a table for ten on late sitting. Appeared poor management/admin. The table was in an area on 5th deck and our side was in poor lighting until three days before cruise finished, dispie staff trying to resolve the issue. Our table 513 was last to get mains by a considerable time in relation to other tables near us, to a point where we passed on the desert simply to leave the table by 22.15. This came to a head on lobster night when at 21.50 we were told the lobster had run out. Overall our dinner experience was poor and seemed to suffer from poor management. My birthday was on the cruise and my wife requested a birthday cake. None appeared. We have a cruise next April 2018 on the Millenium and I just hope we don not exerience the same poor standards. Read Less
Sail Date: April 2017
We choose this cruise mainly for the transit through the canal and the great weather. The cruise was booked approximately 2 years ago when suite guests still received two complimentary specialist dinning with we used in Qzine. This ... Read More
We choose this cruise mainly for the transit through the canal and the great weather. The cruise was booked approximately 2 years ago when suite guests still received two complimentary specialist dinning with we used in Qzine. This apparently has now been taken away unless you booked the very top suites? We used Qzine three times with the food being great on all occasions and the staff were fantastic. We only had dinner once in the main restaurant (just for a change) as well as Blu and could not fault either for service or food. As a suite guest on this occasion we used Luminae most of the time for Dinner, again the food was good (although I personally did not think as good as previous ships), staff were brilliant but service was slow at time...we waited nearly 20mins for somebody to take our order on one of the evenings. We used cafe el bacio all days, several times a day although we did hold back having the complimentary cake with every drink! The staff here work none stop and always have a smile on their face. The suite itself is looking tired and outdated along with other parts of the ship...(great for sitting on the balcony and watching the Canal go past) but if Celebrity are going to keep these smaller ships some serious money needs to be spent as this does not reflect Celebrity's 5star image which you get on the newer ships! In fact we were speaking to a couple who normally sail with P&O who were really disappointed with Infinity and we did comment that the bigger ships are to a slightly higher standard as they are newer and that they should not take the state the Infinity is in as general for Celebrity. Ocean view..absolute caous as usual you just have to time it right when its quieter...you'll soon work it out! - Plenty of choice as usual but again did not think quality was as good as the other ships we've been on. Dirty in places which is not good if your trying to maintain everybody health! Pool deck...never had a problem finding a seat if you were up early enough...sometime more difficult to find a shaded chair if you needed one and were late up. Overall we still had a great cruise and are really glad we booked this trip down the Panama Canal. I would recommend the itinerary but maybe not the Infinity! Our next two cruises on the Eclipse and Constellation are booked in Aqua Class. These are the first Cruises that we have booked that are not suites as we feel the suites are now becoming way overpriced with amenities being taken away for the lower class suites. All Staff we had dealings with on the Infinity were great and couldn't do enough for you Read Less
5 Helpful Votes
Sail Date: April 2016
We enjoyed the Panama Canal Cruise from Miami to San Diego on the Infinity. The staff were great from the start, although it seemed to take awhile for the bar attendants in the deck areas to relax and start smiling. By the end of the ... Read More
We enjoyed the Panama Canal Cruise from Miami to San Diego on the Infinity. The staff were great from the start, although it seemed to take awhile for the bar attendants in the deck areas to relax and start smiling. By the end of the cruise they were just as welcoming as the other staff. In our opinion, and others we spoke to on the cruise, the food in the main dining room was mediocre. However, we found the food in the buffet at dinner to be very good. We especially enjoyed the grill and the stirfry stations in the buffet. The entertainment was pretty good in the theatre, but many of the musicians in the rendezvous and martini bars were excellent. The lecturers were also very good. It really improved our appreciation of the Panama Canal transit. We took three shore excursions from the ship. Two were excellent, but the one we took in Guatemala to the ruins was a disappointment. The young woman playing tour guide that day was a nonstop talker with very little to say... We were pleased to discover after the excursion that one of the passengers on this tour was actually a Celebrity Ship Representative. I think she was aware of the problem at the end of the tour, and hopefully, will address the problem with the company. Besides dinner in the dining room, two other things bothered us on this cruise: 1. The smoking areas on the outside decks/pool areas. We were amazed to find they had much better seating areas than nonsmokers. Hey Celebrity, don't nonsmokers deserve some comfy seating areas, not just plastic chaise lounges? 2. The very short port time spent in Puerto Vallarta and Cabo San Lucas. The ship docked early before many businesses in these towns were even open and passengers had to be back on the ship by 2:00pm. I've visited these ports many times on other cruise lines and we always had plenty of time to enjoy the places. This time it felt very rushed... Oh, forgot about Number 3: The TV didn't have satellite from about Day 3 of this cruise. Not usually, a big deal with us, as we aren't in the room watching TV very often, but still we've always enjoyed watching the ship's progress. The ship is showing it's age and the balcony room we were in should have some updating and maintenance, but all in all the Ship was a good one to sail with and we have no regrets on taking this cruise. It was GREAT! Read Less
9 Helpful Votes
Sail Date: April 2016
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We ... Read More
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We might not have liked all of the choices in the Main Dining Room, but what we did choose to have was excellent. We also dined in the Tuscan Grille and QSine. Both were worth every penny. Entertainment was, for the most part, quite good. We thought the running commentary during the Panama Canal passage was fabulous, and getting a certificate for crossing was neat. The shore excursions were well run and interesting. The room was the usual Celebrity room, kept clean and tidy by our cabin staff. One ‘perk’ of Concierge Class that was really welcomed was waiting in the Main Dining Room on debarkation day instead of the mob scene in other parts of the ship. We all sat and had coffee, tea, pastries, etc available. I would pay for CC just for that. We used the Celebrity transfer to the airport for the second time and would never do anything else. After Customs, we were waived over to a waiting bus, our luggage went underneath, and off we went to our departure point at the airport. A relatively small price to pay for not having to hail a cab, etc. Now to the not so good. This was our first time in Concierge Class. We were not informed of the CC lunch in the Main Dining Room. We heard about it two days later from a friend who remarked that she did not see us there. We never saw the afternoon hors d’oeuvers although we always had fruit available and the evening chocolates on our pillows were a nice touch again. We saw a person smoking on his suite balcony one afternoon. Celebrity sent an officer up to confirm it. Two days later he was smoking on his balcony again. Customer Relations did not seem to have any knowledge of the earlier incident. Please enforce this (see Princess fire, 2006). The required Emergency Drill was, for us, held in a lounge on deck 4 that had very little seating. We are 74 and 76 and there were many older and less fit than ourselves who had no seats available. We were encouraged to “sit on the dance floor”. WHAT? We know that this is required, but to stand for well over ½ hour for us and many others is just not very comfortable anymore. The buffet had a couple of strange positions for food. Gravy was at the carving station; mashed potatoes were never there but always somewhere else, anywhere from 50 feet to the other side of the ship. ??? Some egg prep stations and toast stations were quite a distance apart, so either your eggs got cold waiting for toast or your toast got cold while waiting for eggs. Some group had rented out Blu for sea days, so the normal bridge routine ended up being a sometimes effort in the Buffet, aft with a lot of noise around us and the usual 6-8 tables down to 2-3. We heard rumors about Norovirus, but I don’t know how. Crew was cleaning everything all the time and you could not go anywhere without having a crew member ‘giving you a squirt’. The railings were often damp from whatever they were using for disinfectant. I know, this sounds like we were complaining the entire time. We were not; we thoroughly enjoyed the cruise. We are simply pointing out things that we think could be a bit better or, perhaps, more sensible. Read Less
10 Helpful Votes
Sail Date: April 2016
We were on the April 26, 2016 sailing of Infinity from Miami to San Diego via the Panama Canal. Overall it was an amazing cruise on a great ship. -stayed in Miami at Marriott Winter Haven on South Beach - nice boutique hotel ... Read More
We were on the April 26, 2016 sailing of Infinity from Miami to San Diego via the Panama Canal. Overall it was an amazing cruise on a great ship. -stayed in Miami at Marriott Winter Haven on South Beach - nice boutique hotel -embarkation was a breeze - they had a suite waiting area with refreshments at port -Infinity as an older ship is in great shape - a few signs of age but that is expected -Cabin was a Celebrity Suite 8106 - mid ship - lots of space and nice accommodations -Cabin had no power outlet in bathroom - kind of strange -In bathroom- tub/shower was very high and a bit difficult to get in/out -Floor to Ceiling windows very nice - but had constant issues with blinds -Balcony long but very narrow for a suite -Bathroom had occasional issues with toilet flushing system - maintenance called -Dined almost every night in Luminae - truly special service and excellent food -Dined twice in Qsine - what a fun thing to do - really enjoyed the selection -Dined once in Tuscan Grill - had the dry aged NY Strip - very good! -Dined once in Bistro on Five - service was slow and food was mediocre -Hint: Try the burger at lunch in Luminae - one of the best at sea IMO. -Michael's Club was a great place to relax and meet new friends- great service -Invited for a bridge tour - excellent experience -Ship Entertainment was very good- surprising that no repeats in 15 nights -Cruise Director Sara was very pleasant and helpful -Celebrity Beyond the Podium Lecture series was very well done- especially for canal -Casino was non-smoking- but we still lost! -Cafe Al Baccio was our go to place for coffees and sweets- gelato not so good -Port 1 - Cartagena Columbia - historical but way too hot and humid to enjoy -Port 2 - Colon - nice tour to old and new locks - but Colon is a place to avoid -Cruising the canal - awesome experience - worth the trip! -Port 3 - Costa Rica - beautiful countryside - lots of monkeys & birds - lots of trash too -Port 4 - Guatemala - Long ride to Antigua only to be over run by local street vendors -Port 5 - Puerto Vallarta - touristy - not much time here - at least it was clean -Port 6 - Cabo - a truly beautiful spot- took a bus tour up the coast - wow! -Disembarked in San Diego - orderly process - no issues -San Diego - stayed at Coronado Marriott - a good choice to see everything! Read Less
9 Helpful Votes
Sail Date: April 2016
We wanted to do something different and the Panama Canal cruise sounded ideal. We have travelled with Celebrity on several occasions including a previous trip on the Infinity. This one did not disappoint. From the moment we checked in ... Read More
We wanted to do something different and the Panama Canal cruise sounded ideal. We have travelled with Celebrity on several occasions including a previous trip on the Infinity. This one did not disappoint. From the moment we checked in (which was quick and easy) to the minute the cruise ended we had a great time. Although the ship is no longer new it is well maintained and still has an air of elegance. The crew are as friendly and obliging as ever and the on-board entertainment was supurb. The transit through the canal was spectacular and the presence on board of an expert podium speaker enhanced the experience. We had an inside cabin on deck 3 which was very comfortable. The food on board was well up to the Celebrity standard but we were disappointed that Celebrity no longer have the formal nights. Evening Chic is not quite the same! The activities staff were excellent, in particular, Jessica and Ritchie who provided us with some memorable and funny moments. The ports were fascinating and there were shore excursions to suit everyone. The only down side was the DVD of the cruise which we purchased. The editing was poor and in fact one of the ports was left out completely. However, this is a minor complaint in the overall scheme of things. Would we do it again? Yes. Would we do it witch Celebrity? Yes. Read Less
6 Helpful Votes
Sail Date: April 2016
Really enjoyed this cruise, the staff are what makes it special, they are all so helpful and friendly, going above and beyond and always with a smile, giving us good advise and a few tips along the way, the restaurants are great and the ... Read More
Really enjoyed this cruise, the staff are what makes it special, they are all so helpful and friendly, going above and beyond and always with a smile, giving us good advise and a few tips along the way, the restaurants are great and the cooking classes were enjoyable, the Tuscan restaurant was great, a cost for this but a fabulous choice of steaks, the qsine was an alternative restaurant, you have to think out of the box to enjoy this one. Quirky and fun. The indoor pool was out of action a few times, due to a shattered window which was disappointing but could not be helped. Our room looked down on to a lower outside deck of the room below, so you don't look directly down to the water, not such a big issue but something to be aware of. Deck 7 towards the back of the ship, the ports in some stops were a bit away from towns so you could not walk. Some of the excursions we took could have been shorter as some of them dragged on a bit but still gave us a great opportunity to see and learn about the ports of call. The guides were knowledgable, some of the excursions said long pants and sleeves in churches, however we found that not to be the case, people we saw were fine with shorts and short sleeve tops, just no short short shorts, no strappy skimpy tops, common sense really needs to be used as you need to be respectful. We did find that we missed being able to make yourself a cuppa in your room and also the fill a bag laundry like on other cruises we have been on, the laundry charges are not cheap or manageable for a family, it works out very expensive particularly on longer cruises. All in all we had a great time, met some lovely interesting people, went to interesting places and learnt more about the world. Read Less
8 Helpful Votes
Sail Date: April 2016
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. ... Read More
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. Every one of them makes you feel welcome. This trip and our last (Alaska) is more for adults than children and this time as the last, there were very few children onboard. The entertainment and activities are mostly geared toward middle age and up but the muted disco nights at Martini Bar was good for anyone aged teenager and up, as were the disco nights in the Constellation. There are activities available for children too but to be honest, I'd be bored if I was an active kid on a cruise such as this. Obviously babies and toddlers wouldn't know the difference though. Captain Berdos was wonderful, personable and humorous and all his staff were fantastic, from officer status through to cleaning staff. Every one you passed acknowledged and greeted you with a smile. Our stateroom attendants Bartholome and Frank were fantastic - nothing was too much trouble. On both our Celebrity cruises, we witnessed constant cleaning and hand sanitising which ensures the safety and health of the guests. One lovely guy was constantly cleaning stairway railings and greeted everyone with a smile. Choice of dining was fantastic and every dish we had was fresh, tasty and served at the correct temperature. The buffet dining was excellent and they have a whole crew of cleaners to completely scrub every item before the next meal is put out. We renewed our marriage vows with the captain and the events coordinator Adriana was superb. She arranged everything so that we had a wonderful memory to take away. All the staff seem to be hand picked - incredible customer service right throughout our cruise and it never slipped once. We used to love the iced cold towels at the ship when returning from excursions in the heat and humidity, along with fresh fruit flavoured iced waters. We will always travel Celebrity because we can be sure of the standards. Read Less
6 Helpful Votes
Sail Date: April 2016
Great cruise line and ship. Love the Infinity and the 180 degree lounge area on the 11 deck. The food was excellent and sowere all staff members. We have been on this ship twice, the most recent time was through the panama Canal from ... Read More
Great cruise line and ship. Love the Infinity and the 180 degree lounge area on the 11 deck. The food was excellent and sowere all staff members. We have been on this ship twice, the most recent time was through the panama Canal from Miami to San Diego. Instead of scenic excersions we used the internet to go on guided birding tours in 4 ports. One nice thing was that in Cabo San Lucas Celebrity used port and ship tenders so that was easier than we have experienced at other tendered ports. The shows were take you choice. We like singers and some other type shows. Do not like the big prodiuction shows as they are to standard. The main dinning room was frequently open for breakfast and lunch so you could have waiter service. The buffet was quick on excersion days and had a very good variety and quality of food. Some people just eat too much! On all cruise lines passanfers seem to camp out in the best seats/tables to nap, play cards or read. This is true in the coffee shop, dbuffet area and lounges. Cruise need to set up card rooms or areas (not allow it where food or drinks are served. Read Less
8 Helpful Votes
Sail Date: April 2016
I chose this cruise to complete my own personal passage around the world. The Infinity had a better itinerary than the other ship that I was originally planning to stay on. In all, things went very well, and it was a fantastic ... Read More
I chose this cruise to complete my own personal passage around the world. The Infinity had a better itinerary than the other ship that I was originally planning to stay on. In all, things went very well, and it was a fantastic experience. The ship itself was beautiful - great and modern accomodations. My cabin was fresh, spacious, and seemed modern throughout. The food in the main dining room was good, though I've had better on other cruises (just not quite as fresh when served). Entertainment was good. Just the right amount of activities each day to keep me busy without overwhelming me. The guest entertainers were varied and fun - music, comedy, a good mix. In all, the entertainment team was fun and engaging and took very good care of us while also ensuring that we had a fantastic time. One of the highlights was the guest lecturers. They had a good deal of knowledge and gave a good deal of insight into the canal and its construction (which made the experience all the more rewarding). Read Less
13 Helpful Votes
Sail Date: April 2016
The only thing I did not like was the new "evening chic" it is neither one thing or another. Why cannot the entertainment or catering staff do something special for these evenings, because really getting dressed up to the nines, ... Read More
The only thing I did not like was the new "evening chic" it is neither one thing or another. Why cannot the entertainment or catering staff do something special for these evenings, because really getting dressed up to the nines, that's it , then bit of an anticlimax. Beautiful Ship,good service, the dining room food generally good excellent service , anytime dining never waited more then five minutes for a table, if you choose a table for two they are a bit squashed to next table. We found the bigger tables for six or eight were better and had some entertaining dinners with other people . Entertainment around ship and in theatre we enjoyed ,the house band singer was very good , the dancers were excellent, and put on very entertaining productions. The wine selection was good I upgraded to premium drinks just so I could try various wines , which I enjoyed ,the gentleman in cellar masters very friendly and helpful. Did not try any speciality restaurants , should all be included in the original booking, cafe al bacio very nice , good cakes. Excellent gymn but could cost a lot of money because of the charge for classes I.e. Spin class , pilates, so just used equipment which is very good and clean. Read Less
7 Helpful Votes
Sail Date: April 2016
We really enjoyed our cruise to Panama, learnt a lot on the excursions and met some wonderful people, the cruise ship was great, perhaps looking a little tired in places, the Food was fabulous no matter where you ate, the excursions ... Read More
We really enjoyed our cruise to Panama, learnt a lot on the excursions and met some wonderful people, the cruise ship was great, perhaps looking a little tired in places, the Food was fabulous no matter where you ate, the excursions offered were varied and allowed something for everyone, the staff helpful and friendly, our steward was great, unfortunately we were not lucky enough to get all the extra inclusions Iike drinks package etc, apparently as our group come from Aust and NZ, we don't get the same deals as other countries, a bit sad really as it should be all the same for everyone I would have thought. Perhaps something they can do better. We have been on other cruises and still in two minds about cruising again with celebrity. On other cruises we had more options for interest use ie buying a set number of minutes, people also struggled with connection, it seemed to take ages to get on the Internet and some areas of the shop were impossible to connect, and for laundry options, ie a bag for $25 it was quite a bit more expensive this time round. We heard others saying the exact same thing about Internet and laundry. The specialist restaurants are interesting, but very expensive for the experience, towards the end of the cruise they were offering these at a cheaper price, as they just were not filling up. The Italian Tuscan Grill was our favourite, they offered a reduced price lunch. We did feel that the ship was roomy for the number of passengers, you never felt crowded in anywhere, except disembarking at ports when everyone is getting off, the shows were fabulous, all in all we did enjoy the cruise, the destination we chose was better than we expected and the staff were fabulous. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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