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Cruise Ratings
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Sail Date: April 2019
We have been on several Viking River cruises before. Sadly-the Legend is an old, tired, leased ship and is nothing like the Viking owned ships. No aquavit lounge for starters, so no great place to sit outside. No outdoor balcony in our ... Read More
We have been on several Viking River cruises before. Sadly-the Legend is an old, tired, leased ship and is nothing like the Viking owned ships. No aquavit lounge for starters, so no great place to sit outside. No outdoor balcony in our suite-which was really expensive. There’s no service on the rooftop-which is the only outdoor seating. And then there’s the food. The dinners are just not good. I’m not a picky eater-and I haven’t finished 1 meal because they are just not tasty. Breakfast and lunch have been fine. The furniture is worn out and the main lounge is set up like an old cocktail lounge from the 70’s. Viking-shame on you for compromising your standards and proving that your growth is now changing your standards. You leased a substandard ship for your loyal passengers rather than holding off until you had a nice ship available. The cabin had none of the usual Viking electrical outlet choices, so I couldn’t plug in my curling iron! I will say the staff has been very good. The included tours have been good and we’ve had a couple of really fabulous tour guides. Viking should send some secret shoppers on their cruises to see what’s going on and to eat the food. I think the senior management would be shocked if they spent a week on the Legend. Read Less
Sail Date: April 2019
Having resisted river cruising for many years, we finally capitulated (ran out of excuses for not taking one) and booked a Provence cruise on the Viking Delling. The booking and upfront experience was good. The website was easy to ... Read More
Having resisted river cruising for many years, we finally capitulated (ran out of excuses for not taking one) and booked a Provence cruise on the Viking Delling. The booking and upfront experience was good. The website was easy to navigate and the cruise materials arrived in plenty of time with luggage tags, cruise book and other information. Good first impression. Our package included free air arranged by Viking. As a first timer was not real informed on their customization program that carries an add on cost. Wish I had as that way would have had more controlled over the connecting flights. The outbound flights Viking booked carried high risk of missed connections (via IAD and FRA) and sure enough we missed the flight from FRA to LYS. No problem though as the airline rebooked us. However the real issue is that apparently Viking doesn't monitor their passenger's while in transit (which other companies we have used do and modify transfers without being contacted). Viking's materials say to contact them should we experience a delay and give numbers to call and the ship's email address. When we arrived in Lyon, we were a bit surprised to find no Viking rep and no transfer there. So we tried to call Viking (we don't have an international calling plan and both help centers at the airport were unable to call for us). Sent an email to the address given but no response there. So ended up face timing daughter back in the States who called Viking and was told we could take a taxi and be reimbursed. Had thought of that earlier but in our documents, Viking identified three potential berths for the ship. Equipped with the berthing info, we grabbed a cab and four days later (after three tries), we got our fare refunded. Not a great first impression. But apart from that: Room was good. We booked the least expensive and it was fine. The steward (Peter) did a great job keeping it tidy, replenishing towels). Easy access to the restaurant. Small shower but good water pressure and little fluctuation in temperature. TV reception was ok (only channel that consistently was not available was FOX). Food was ok. Breakfast selections was good, Liked cooked to order eggs. The french toast was a tad bit soggy for me. Oatmeal was good and they do bacon well. Lunch in the restaurant typically had a pasta selection and a daily special. Ate a lot of hot dogs and french fries. Dinner also had a daily special, an alternative and then every day available ones. The quality varied day by day so. The service though was excellent. Front Desk: indifferent at best. Being a bit cold outside, I asked at the front desk if they had blankets we could use outside the Aquafit area. Was told they were up there to which I told them I just came from there and didn't see any. I was dismissed with a 'oh well'. On my way back I did locate them hidden behind a chair. But would have been nice if they had helped me rather than wave me off. Tour Director: was good and worked hard and long hours. Included Tours: very good. Lots of walking though would not recommend this trip for anyone with mobility issues. Busses used were all top notch. Itinerary/Rhone River: would have preferred to spend more time in Avignon and less time in Lyon. Would not recommend this for first time travelers to Europe as there's not a lot of variety in the area (do Rhine or Danube). Hotel Manager: so by now you know I was not too impressed with how he handled my transfer issue (day one - I needed to complete a form but he didn't have one), day two - waited for him to give me the form, day 3 - got a form from the desk, told to come back after 5 when manager would be there, he didn't have the money (it was 'upstairs') come back tomorrow, day 4: got money.). Other staff: everyone else went out of the way to say something. Good job there. Glad we went and experienced river cruising. Will we do it again? Most likely not. Read Less
Sail Date: April 2019
This was the trip of a lifetime for us. Viking staff made all of the difference in the success of this trip. We began in Beijing. We flew on United from Tampa via Washington Dulles. IAD to PEK was a whopping 14+ hours. Customs ... Read More
This was the trip of a lifetime for us. Viking staff made all of the difference in the success of this trip. We began in Beijing. We flew on United from Tampa via Washington Dulles. IAD to PEK was a whopping 14+ hours. Customs clearance in Beijing was fairly painless. We were met by Viking guide Peter, who would be our guide for the next two days. We were taken to the Kerry hotel, where we spend 5 nights. Lovely hotel with small but well equipped room. The hotel has an outstanding health club and indoor pool. Their restaurants are all quite good. Kerry's Kitchen serves buffet for B,L & D. Nice array of Chinese and Western fare. Kerry's Pantry was sort of a take-out restaurant with some seating. Great salads, sandwiches and desserts. Centro is a 24 hour bar and restaurant. The bar was a good hiding place....with an excellent cheeseburger, btw!! We bought the Beijing extension, which gave us a tour of the Temple of Heaven and Summer Palace. Weather was a bit cool - 40's to 50's, but nice and sunny. We had our first lunch at a very large Chinese restaurant. It was pretty good. We had the second day free. We stayed close to the hotel, shopping in the two astonishing adjacent malls. Our actual tour then began. Our guide for the remainder of the journey was Roy. He made the trip for us. Expertly knowledgable and responded to every request and problem. We toured the Great Wall in perfect weather - 50's and piercing bright sun. Roy brought us to a location on the Wall which had almost no other people! Fabulous vantage points and lots of time to shoot photos and just marvel at this wonder of the world. The next day was Tiananmen Square and the Forbidden City. Again perfect weather and great commentary from Roy. Next day we flew to Xi'an. Great flight on China Eastern Airlines. Comfortable seating and on-time flight. Getting through security in all of the Chinese airports is arduous....Full pat downs every time. We stayed at the Wyndham South. This was one of the nicest hotels we've stayed in. It is adjacent to a wonderful ourdoor mall with an engaging walk down to a pogoda. The Terra Cotta Warriors exceeded our expectations. Too much to try to describe here. Next, we flew to Chongqing on Hainan Airlines. It's the largest city in the world. We believed it when we rode through it. It was late in the day, so the building lights were coming on. Breathtaking! It was the first day of a holiday, so traffic was at a standstill. We finally got to the ship's boarding area at around 9pm. We had to descend a large, dangerous set of stairs which had no railing. Points off for Viking on this. We had a suite, # 508. It, along with every other aspect of the ship was just average. The ship is only 8 years old, but is quite worn. The service on the ship was excellent. The food was hit or miss. Everything needed salt, and I normally never salt my food. We had bought the Silver Spirits drink package and found that to be a waste, as we drank mostly the free-flow wine in the restaurant. The noise level in the restaurant was very high, probably due in part to the low ceiings on the ship. Very small fitness room with 2 treadmills, 2 bikes and 2 ellipticals....nothing else. The 6 day cruise was the most scenic cruise we've ever taken. Again, too much to try to describe here. Next, we flew on China Eastern to Shanghai. Exciting drive through this metropolis to the Westin Bund Center. Great hotel with good restaurants. Strange room setup, trying to be funky modern, but was rather dysfunctional. We toured the Yu Gardens and the Shanghai Museum. I'm not a museum person, but this one really appealed to me. It was very spacious and easy to get around.....and it was overwhelming! Finally we flew home on United, connecting in Chicago.....with less than two hours to clear customs and get to our connecting flight. Folks, don't let anyone do this to you. You need a minimum of 4 hours to do this. We barely made it, using the Mobile Passport app. In all, we highly recommend this trip, even though the actual ship is less than Viking's standards. Read Less
2 Helpful Votes
Sail Date: April 2019
My sister selected this 10-day river cruise for us because of the size of the ship (about 170 passengers) and the destinations and excursions (Amsterdam, Hoorn, Arnhem, Kinderdijk, Brussels, Antwerp, Ghent, Brussels, Keukenhof, Haarlem, ... Read More
My sister selected this 10-day river cruise for us because of the size of the ship (about 170 passengers) and the destinations and excursions (Amsterdam, Hoorn, Arnhem, Kinderdijk, Brussels, Antwerp, Ghent, Brussels, Keukenhof, Haarlem, and back to Amsterdam). We have family connections to the Netherlands and were very excited to see so many cities and enjoy so many activities (biking, walking, eating [eating!], sight seeing, beer tasting, meeting new people, etc.). We were able to do all these things on this cruise. The excursions were interesting and the local guides were very knowledgable and skilled. The busy touring and dining schedules were maintained by the crew's use of printed daily guides, a daily announcements session before dinner, and overhead PA announcements. The ship's sailing, hotel and dining crews were efficient, friendly, helpful, and put the passengers' safety and pleasure first. The staff were particularly helpful to passengers on this cruise who had mobility or sight limitations or dietary concerns. We had first-hand experience with the crew's and Viking's ability to maintain safety and manage logistics because of an accident we experienced on the river. Shortly after midnight on the seventh day of our cruise our ship and a tanker collided. Thankfully, a very few passengers and crew sustained minor injuries only. On the other hand, the ship was did not come out as well. The bow and kitchen were heavily damaged and there was lots of broken glassware, dishes and serving dishes, and glass tables and some shower doors were also shattered. The crew in all departments handled this emergency quickly, efficiently and professionally. We were kept informed of events and crew members checked on passenger safety several times in the minutes and few hours after the collision. We were towed to a nearby port (Terneuzen). The crew and land-side Viking staff worked overnight to arrange for us to be bussed to a hotel for a lovely breakfast and then on to Bruges for the scheduled walking tour. That evening we stayed on board and the crew again worked all day and night so that the passengers could enjoy breakfast together in the ship's dining room. I have no idea how they did it. After breakfast we continued with scheduled events: a tour of the Delta Works and stops at Veere and the Watersnood Museum. At the end of the day we were delivered to a fabulous hotel in Amsterdam because the ship had to be put in dry dock for repairs. Our excursions from Amsterdam (where we would have been in the ship if the accident hadn't occurred) were held as scheduled. Despite the collision, the only excursion that was cancelled was the Flanders Field visit; everything else was accomplished as originally planned. The Viking Idun crew and Viking corporate staff were available to passengers throughout the rest of our time together. All of them remained calm and kind throughout what must have been a very stressful time for them. Viking extended very generous compensation to passengers. Almost all the passengers completed the tour rather than fly back home early. I have to mention several crew by name because they truly extended themselves pre-, and especially, post-collision: Guest Services Sandra Slankandenac who, with her peers, always remembered our room number, greeted us kindly and answered all our questions. Bartenders Gilbert, George and Yvanna. They were gracious and made a great lemontini! Hospitality Manager Stefka Koleva supported her staff who kept our staterooms lovely. Housekeeper Lillya was always ready with a happy greeting and kept us supplied with everything we needed. Executive Chef Ronald Waarsdrop. I did not really appreciate the quality of his food preparation and presentation, and the skill of his kitchen staff and servers, until we had a typical hotel breakfast on Day 7 of the cruise. Hotel Manager Harry Berislavic and Maitre D' Nenad Dukanovik. Both men have such a great sense of humor and were always in action. Servers Istvan, Daniel, Tihomer, Kin were attentive, friendly, helpful and always wanted us to be happy. Program Director "Joey" Schuijt. I do not know where to begin to list all that Joey did for the passengers and our experience on the Viking Idun. Before the collision he was efficient, funny, professional. After the collision he was those things as well as sensitive, responsive and deeply concerned that our experience be as positive as possible. Captain Zoran Lukic. My sister and I enjoyed a conversation with the Captain one afternoon and found him to be kind and considerate. We learned about his family and his many years of experience as a Captain. We could plainly see his commitment to his profession and, most of all, to our safety. After the collision Captain Zoran, and Joey Schujit, worked without sleep to take care of us, our needs and the ship. Overall, despite the accident, I had a wonderful experience on the Viking Idun and will take another cruise with Viking. Maybe Russia! I wish the Captain and the crew well and hope they are together again on the Idun soon. Read Less
Sail Date: March 2019
March 31, 2019 on Viking Magni River Cruise Budapest to Passau. First suggestion, do your homework. We booked a French “Balcony” (sliding door) on 3rd Fl. Very small. Just enough room for a double bed. No chairs so reading or TV ... Read More
March 31, 2019 on Viking Magni River Cruise Budapest to Passau. First suggestion, do your homework. We booked a French “Balcony” (sliding door) on 3rd Fl. Very small. Just enough room for a double bed. No chairs so reading or TV is lying on bed. Small bathroom. Very efficient but claustrophobic. Room has fridge but only useful for bringing in shore beverages or food. Hint. Don’t upgrade the liquor package. Buy duty free or in town and save $$ as you can bring this on board and no corkage. Fridge is useless otherwise as no room service and cannot bring any bottles from bar into room (even with their best upgraded liquor package!). WiFi is free as it should be because it was terrible. With modern service I’m sure this could be improved if they wanted to but would increase expenses. Service was impeccable from everyone. As were the excursions, even those included. That is the expectation and the standard for this caliber of cruise. The entrees we had were all good but not exceptional. Superb buffet is always in addition to table menu service. Best meal was grilled sea bass served on last day. Meals are mostly served in main dining room with tables of 6-8+. Great opportunity to build friendships and share conversations with fellow travelers. Still good value and a we hope to go again but equipped with new knowledge to fine tune our experience. Read Less
Sail Date: March 2019
It was recommended by several friends that had already taken it. It was important for us that it was a small cruise oriented to more mature people, navigated on a river, offered excursions in every Port, and everything was practically ... Read More
It was recommended by several friends that had already taken it. It was important for us that it was a small cruise oriented to more mature people, navigated on a river, offered excursions in every Port, and everything was practically included. It was easy making reservations and getting more detailed information from the very professional travel agent from Viking. The ship was elegantly set, with many inviting seating arrangements, an upper Deck geared to socialize. Our suit Veranda AA was so comfortable with all the necessary amenities, and a lovely balcony. Dinning was compared to a five stars restaurant, at breakfast, lunch and dinner, the food was incredibly exquisite. The attention of the staff was also beyond expectations, not only they learned all our names, but they had a genuine smile on their faces at all times, and were so attentive and gracious. The entertainment after dinner was lovely and so much fun. We went with one of our daughters and son in law, in spite of being the youngest ones on the trip they also had a terrific time. The cities in the different countries visited, and the excursions on very comfortable buses, were a phenomenal cultured experience, completed by the expertise of the tour guides. Viking made the whole trip from beginning to end smoothly, enjoyable, and unforgettable. We are looking forward the next one. Read Less
2 Helpful Votes
Sail Date: March 2019
Have done three Globus Bus Vacations and wanted to try something new and different. Our troubles started at Logan Airport when we could not check in. Viking had booked us on KLM and it should have been Delta. We lost our oringinal seats ... Read More
Have done three Globus Bus Vacations and wanted to try something new and different. Our troubles started at Logan Airport when we could not check in. Viking had booked us on KLM and it should have been Delta. We lost our oringinal seats and finally got booked in. Loved Delta! Got to Amsterdam Airport and walked to the farthest luggage pick up area and could not find a Viking Rep. Finally a man felt sorry for us and said Viking usually met at the "meeting place". Off we go and walked half way across airport to the "meeting place". Again no Viking Rep. After twenty minutes I called the ship's phone number. Having never called a European phone number +49 did not work for me. It should have started with 0049. Sinking feeling in strange airport waiting for 45 minutes. Started walking around and finally found three Viking Reps walking together looking for us. They said we should have been at gate 19 where we first started. Back on track...bus ride to ship. Crew was great and we went to our stateroom. Small but doable...lower level. Window is eye level with the water and my wife could not look out at all without standing on the bed. That night when we left port at midnight the engine noise and water noise kept me awake most of the night. I thought seriously about canceling our trip. After that everything went fine until we got to Wurzburg. High water levels stopped the boat in it's tracks for a number of days. We were then bussed everyday to our venues for four days til the boat caught up to us. Half hour ride, then one hour ride next, then two hour ride the following day and finally a three hour ride to and from the next town. Some tours were canceled or rescheduled. Did not get much cruising and relaxing time on the boat. Felt like I was back on a Globus bus tour for a lot more money. Viking offered us a $1599 credit towards a future trip but it has to be used in the next year before 3/20/2020. No thanks...do not want two trips one one year. No more river cruises and have booked our next trip with Globus to Portugal and Spain in the fall. Read Less
6 Helpful Votes
Sail Date: December 2018
After having a great experience with Viking in Russia, my wife and I again chose Viking for our tour of Egypt. We were met at Cairo airport at the arrival gate (before immigration) by Viking's airport representative, Amr, who ... Read More
After having a great experience with Viking in Russia, my wife and I again chose Viking for our tour of Egypt. We were met at Cairo airport at the arrival gate (before immigration) by Viking's airport representative, Amr, who guided us effortlessly through all required formalities and delivered us to our transport. From Cairo airport we were delivered to the Nile Ritz Carlton hotel (fabulous), in which we stayed for three nights while we toured the sights with Viking (pyramids, Citadel, museum and markets). On the fourth day we were flown to the Viking Ra in Luxor. This is a great little ship with all suite cabins, a great lounge and two exterior sun decks. The staff which consisted of both international and local personnel, were fantastic. The restaurant was very comfortable and the food very good. The cruise down the Nile was fantastic and all excursions were well organised and very engaging thanks to our program directors, Amr and Ahmed. We highly recommend the optional excursion to Abu Simbel and also the optional balloon ride over Luxor. Disembarking and returning to Cairo was also very well organised. And the accommodation and food at the Intercontinental CityStars was first rate. Transport back to Cairo airport also went smoothly. The only minor irritation was that some of our luggage was left at Luxor and we had to wait until just before we flew out of Cairo before we recovered it. Overall, a fantastic holiday with a great company. Read Less
12 Helpful Votes
Sail Date: December 2018
XMAS CRUISE 2018 PORTO TO PORTO , DOURO RIVER PORTUGAL. itinerary changed so many times even the staff could not tell me where or what we were doing have the time. Spent 10% on the ship ( sleeping , eating ) 90% on buses this is a ... Read More
XMAS CRUISE 2018 PORTO TO PORTO , DOURO RIVER PORTUGAL. itinerary changed so many times even the staff could not tell me where or what we were doing have the time. Spent 10% on the ship ( sleeping , eating ) 90% on buses this is a bus trip not a river cruise. I feel we were deceived as the excursions were changed / canceled repeatedly. if xmas is not a good time for attractions to be open , then do not offer this cruise. All other cruise lines not operating douro river at this time ( wonder why ) we were dropped off at mateus palace for a 30 min tour/ then 2.5 hrs free time to do absolutlety nothing !, whole day wasted for this ! as bus ride took up the rest of the day. Meals were not very good compared to our other cruises (ama was better ) restaurant had a hole in front entrance floor ( not appealing to look at ) same wine served every night , which was not the greatest they ran out of lots of things after 3 days of cruise( lemons , milk , ketchup, jam , coke to name a few.) We were not impressed with this cruise at all ! ( the douro valley is very beautiful to see ) Read Less
4 Helpful Votes
Sail Date: December 2018
We were in cabin 105 so only a window. All cabins are 2 room suites and lovely. Full size shower. Ship smaller in size so max of 50 people. The chef was a genius and some of the best food on a cruise. We had prime rib roast, lobster, giant ... Read More
We were in cabin 105 so only a window. All cabins are 2 room suites and lovely. Full size shower. Ship smaller in size so max of 50 people. The chef was a genius and some of the best food on a cruise. We had prime rib roast, lobster, giant prawns, lamb.....and my favorite was an Egyptian night with many delights. The tours were wonderful and the guides/egyptologists did a great job of navigating you through The Valley of the vendors. The balloon ride over The Valley of the kings was amazing as was the trip to AbuSimbel. On our return to Cairo some folks set up private tour to inside the Sphinx. We opted to go to the Coptic quarter which was very interesting and the prettiest Coptic Church we have seen. We also did Pretrip Jerusalem which is where I clocked 15000 steps. In Egypt i never made it past 10,000 while touring. You will be walking on stone and uneven terrain so those with bad knees/hips may find things difficult. At first we could not understand why this trip was more expensive than some of the Europe ones but you have a minimum of 2 in country flights. This is the fastest way to get around. We had private security with us daily and large comfortable Viking coaches with extra space between seats for comfort and USB ports and WiFi on the bus....better than the ship Read Less
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