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1 Helpful Vote
Sail Date: April 2019
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was ... Read More
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was awesome and the only one to come back and keep us happy. All other bars you had to go to them and wait! Since they do automatic gratuity you get poor service. Food was ok....best thing was guys cheeseburgers. Tiny cups for water. Soda was flat that was part of my drink package. Not much entertainment during the day. Comedy shows were pretty good. One pool for whole ship. Definitely outdated even though it says remodeled in 2019. Would not recommend. Budget vacation/ budget ship! Very disappointed. We bought alcohol and was told by airport that cruise ship should have given us a bag for carrying it on plane-nope didn’t happen so we lost alcohol at security. Mel the cruise ship director was kind of rude. She didn’t have great things going on to engage cruisers. We could have visited Cuba on Tuesday and spent more time in Key West. Went on Monday to Cuba and all Museums are closed on Mondays...... Had to pay a $75/pp visa to go to Cuba. Our room attendant did a great job! Greeted us by first name every time we saw him! Asked me what I wanted done on a daily basis whether I needed more towels etc. he was always smiling!! Read Less
1 Helpful Vote
Sail Date: April 2019
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. ... Read More
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. The couch was a tired green with a few holes and the furniture on the balcony needed an upgrade. The food in the buffet was worse than Golden Corral and there was very little entertainment on the ship. The three sea days we were bored to tears and ended up watching movies in our room each night. I guess if you are 75 or older you might enjoy this cruise with nightly Bingo and knitting classes or playing cards on deck but my daughter and I were so disappointed because we had heard and seen videos from friends who have been on cruises and were told of all the deck parties and all the fun activities on the ships. We never saw any or maybe if we would have known that there was a LGBT convention we would have picked another cruise because there were tons of activities for them or if we had known that 90% of the passengers were over the age of 70, we would have picked another cruise. I wish I could say that the dining was at least good, but I can't. The table we had assigned to us for the whole cruise each night sat over one of the engines I guess, because the whole table and all of our chairs shook every night except one and that is because we were still docked in St. Thomas. There were several menu choices each night but the food was just ok. I had again heard stories about how wonderful the food is on a cruise and how you come back home with a few extra pounds and I can honestly say that I didn't. Our two wait staff that we had for the week were super nice though. I have to give them credit for that. Siti and Dadang were great. The service on deck and out by the pool area was not so great. If you wanted a drink while sun bathing you had to go and get it yourself because there was never anyone walking around asking if you wanted a drink. Also if you decided to grab a slice of pizza, which by the way was the best thing I ate all week and needless to say we ate sliced pizza every day, you could never find anyone to bring you a glass of water or iced tea. It would have been nice if they would have at least had some sort of beverage stations set up around the ship to get a drink without having to pay $10 for an alcoholic one. I believe half the trip I was dehydrated from lack of water. Oh and let me fore-warn you to NOT TAKE PART IN THE TEETH WHITENING in the LOTUS SPA. WHAT A RIP OFF. We got suckered into it because we were told upfront that the cost would be $129 each for teeth whitening that would last 2 to 3 years. Well, after the process was done, you then get told that for it to last 2 to 3 years you have to pay an additional $249. WOW. So the $129 that I just paid is only good for a few days! So I broke down and bought the additional packets that were $49 for 12 treatments, which I was told was only good for 1 week of whitening AND WHEN I GET MY CREDIT CARD PRINTOUT THE GUY TAKES IT UPON HIMSELF TO ADD A $39 TIP. WOW was all I could say. The only good part about the whole cruise was the ports we visited. That was what I was most looking forward to was seeing the beautiful blue waters and that did not disappoint. We enjoyed a nice bus tour of St. Thomas and we had a great time walking through all the shops and open markets of St. Maarten. I will say that come Saturday morning, the day we got back to Ft. Lauderdale, I was up at 5am and ready to get off the ship! At least if you carry your own luggage off, you can disembark at 7:30 instead of waiting until 8:30 or in some cases 9:30 depending on what floor you were on. If I ever decide to go on another cruise I will certainly do more homework of the ship and will probably chose Royal Caribbean for sure! Read Less
Sail Date: March 2019
Cruised with a large group (over 70 people and families) and planned trip for over a year. Between the stateroom, flights, extras and on board upgrades we spent 8,000 on this vacation and felt like we were cattle the entire week. ... Read More
Cruised with a large group (over 70 people and families) and planned trip for over a year. Between the stateroom, flights, extras and on board upgrades we spent 8,000 on this vacation and felt like we were cattle the entire week. Getting on the boat: was raining in Nola and process was ok. Many people pointing you in what direction to go but otherwise went smoothly. Once on the boat you are kind of clueless as to what to do or where to go. Staterooms not open yet so do you eat? Drink? Explore? None of the crew was especially welcoming. Playing loud party music as we got on does not suppliment for genuinely happy crew members who look forward to taking care of you. While the boat is still in the Mississippi, you have to pay tax on any drinks you order. Ports were terrible. Not enough time to truly enjoy anything and not a lot of culture or excursion options. We went to a resort in Cozumel, kids had fun but the place was run down and the food was absolutely terrible, no taste at all. Belize was nice but wow do they find ways to nickel and dime you at every corner! If you have the premium beverage package be prepared to pay out of pocket all day for your drinks on this private make believe island owned by NCL. When we docked at costa maya, there were two other ships at the port. 12,000+ potential people walking around a small, crowded money trap and only 3-4 hours to do it. Absolute mess. Dining options: Here’s another chance for NCL to Create and illusion for you! Freestyle dining is anything but. They claim to have upgraded restaurants for an additional charge. The problem is, you can’t get in to any of them. You see, you have to make reservations for most of these upgraded dining options and by the first night of the cruise, our party found it very difficult to book a table at any of these places. When we finally got a table at Ocean Blue and wanted to add a few more to our table, we were told the restaurant was booked for the night. Weird considering that only 2 other tables were seated during our 2 hour meal. The real truth is they don’t want you to eat there!!! They want you at the buffet or main dining rooms. It was the best meal we had on the ship. Buffet was repetitive and main dining rooms were only ok. Also are at the sushi place and Shanghai noodle and sheehans. We also ordered room service which they charge an additional $8 to deliver your order which is nearly guaranteed to arrive way later than quoted estimate and cold. Oh and if you want a pop from room service you have to pay extra for an entire can even if you have the premium bev package. Service at the bars was terrible. Long lines and not enough staff and sometimes waiting 30 minutes for a drink order. Pool deck was crowded and pools were overcrowded. Made room to room calls and was charged $5 for each call. Tried to download the on board app but never successfully got it to work which made communication with our children difficult when they wanted to be up at the sports court or running around with their friends. They also don’t tell you the app costs $10 to download so we were billed $40 for something that never worked the entire trip. Arcade was small and another way for you to spend more money on board. The extra game shows (deal or no deal for example) were fun but again, $25 card to play and you’d think everyone might win a little something but only about 10 people won a chance to win something on the days we attended. The friendliest staff we encountered were in the duty free shopping area. Getting off the boat they herded us through the casino area which smelled terribly of stale smoke, not ideal for children or families. Overall totally unimpressed with the cruise ship, staff, and all aspects of this trip. Read Less
Sail Date: March 2019
The trip overall was enjoyable because of the fun group we traveled with, but the Norwegian Breakaway ship had WAY too few crew members to support the number of guests on board. Significant wait times for everything. Primary point of ... Read More
The trip overall was enjoyable because of the fun group we traveled with, but the Norwegian Breakaway ship had WAY too few crew members to support the number of guests on board. Significant wait times for everything. Primary point of issue was the severely understaffed bar/drink areas. Doesn't matter if you would like a soft drink, beer or mixed drink, you should plan to wait 5-15 minutes in line EVERY single time you want something not offered at the buffet (water and juice). Almost no walk around/order service. You need to go to the bar and wait in line. Your kid? They need to go to the bar and wait in line. Extremely disappointed in the wait times and the indifference of the crew to simply ignore folks for an extended period of time. Buffet? Crowded most of the day. Specialty dining? Reserve it day one or it is booked up. Lounge chair? Reserve your spot by 8AM or they are gone... My recommendation...try another cruise line if relaxing and having space is important to you. The crew to guest ratio was simply bad. I'll never book Norwegian again. Read Less
1 Helpful Vote
Sail Date: March 2019
First off, the boat was beautiful. We had no problems with the cleanliness of our room and our cleaning lady was great except for the few times she didn’t give us face towels. When we boarded the ship there were staff from the few ... Read More
First off, the boat was beautiful. We had no problems with the cleanliness of our room and our cleaning lady was great except for the few times she didn’t give us face towels. When we boarded the ship there were staff from the few restaurants offering us a “deal” for dinner. So my boyfriend and I said sure why not. Later that night we decided we were tired and decided not to go. When I called to cancel, the man told us that it would be a $10 fee to cancel the reservation because we didn’t cancel 24hrs before our reservation time. How can I cancel 24hrs before if I have only been on the cruise for 3 hours?? That was the first annoying thing. The second thing was registering your MSC Cruise Card. You HAD to put money on it starting from $100 and up. We had no idea because that wasn’t in our paperwork and it was our frist cruise so we didn’t know if that was the norm. So he put $100 and that money went fast!! When we booked the trip we booked the Fantastica package which said it came with 12 free drinks pp but we never got those. We had to pay for allllll the drinks we got even soda. So we decided to just drink water. Then my boyfriend and I decided to treat ourselves and get a drink at the main bar. My boyfriend gave the bartender a $5 tip and we left. Then later that night we checked our bill on the TV and saw that we had already been charged a 15% gratuity on our drinks already. We had no idea that they did that otherwise my boyfriend wouldn’t have given him the $5. Then as we looked at our bill we say that there was a $25 dollar charge on his account. We couldn’t figure out what that was as we hadn’t bought anything but those two drinks. The charge was labeled “service charge”. So my boyfriend called the reception desk and they said that each person is charged a $12.50 service charge for “tips for all the crew members, cleaning staff, and dining staff.” We were extremely upset because were young and we were on a budget and we had worked so many hours to save up the money to go on this cruise just to find out that we had to pay an extra $200 between the two of us to tip people who had never even waited on us. How is that fair? I’d rather tip people who directly served us or cleaned our room. I think that was ridiculous. Then on like day 6 of the cruise, our toilet like stopped working. It took them like an hour to come and fix it and then the next morning we woke up to a loud noise and realized that our toilet had no water. They finally got it fixed but it was really annoying at the time. Lastly, disembarkation was a MESS. We woke up early to make any last payments on our accounts and packed up our stuff to leave. We got to level 6 and the line was SOOOOOOO long. We waited an hour in line to get off. When we got to the part where they scanned our cards to disembark, the man said he couldn’t let my boyfriend and I off the ship cause we still had payments to make. It’s a good thing I kept the receipts from the transactions because they were giving us a hard time about paying these fees. Overall, the cruise ship itself was nice, clean and most of the crew was pretty friendly. But the hidden fees and the unorganization on the ship was enough for my boyfriend and I to say were never going back on a MSC Cruise again. Read Less
1 Helpful Vote
Sail Date: March 2019
I've just got back from cruising with MSC Seaside. It was a terrible time to cruise with MSC. I had nothing to do on the ship. There was not much of entertainment. Maketplace Food buffet had not many varieties of food to offer. ... Read More
I've just got back from cruising with MSC Seaside. It was a terrible time to cruise with MSC. I had nothing to do on the ship. There was not much of entertainment. Maketplace Food buffet had not many varieties of food to offer. They had pizza, hamburgers, and hotdogs for the main food for you every single meal of the day: breakfast, lunch, after lunch snack, dinner, and midnight snack for 7 days straight that we were on the cruise. They would close the buffet on the dot, put all the food away, and only one or two counters left the serve the food. In my opinion, they were trying to upselling their dinner and drink package by forcing people not to have much choice for food on the buffet. Moreover; one time, I saw they were putting back fruits they put away from previous meal for you to eat. You know how the fruits that are not fresh cut and been refrigerated. Also, it's very annoying when they tried to sell you all those dinner and drink packages. This is definitely overrated. I didn't bother to go see the show of them. I'd walked around and saw people playing cards; even young kids, they played UNO. They must be very bored and had nothing better to do. There are not many shopping shops on the Seaside, so nothing much to check out. There is a screen TV at the aft of the ship. Unfortunately the choice of their movie on the night that I went to give a try was very boring "Spiderman Home coming." The cabin was so so, nothing fancy. The sheet, comforter, towels, and stuff were old, had a lot of lints It's very irritated to my skin. Towels were smells and ripped. One of the destinations was Puerto Rico, arrived at 5pm. What they want us to do at 5pm and we had to be on board by 1am. or 1.30pm, and there were nothing much to walk around and see either. It's not very impressive for the first time with MSC. I wanted to go home on the second day that I was on the cruise!!! Oh..there a good thing about MSC. Their desserts are pretty good. They are not extremely sweet like desserts on the main land in the US. They are good at creativity and recycling as well.They would use leftover fruits and nuts to make cakes and other desserts, very delicious indeed. I've heard pizza are very good too, but I'm not a huge fan of pizza. Read Less
3 Helpful Votes
Sail Date: March 2019
A number of poor things in relation to the Britannia, some easy to change, others just poor initial design: 1. A real faux pas to not have stairs up the centre of the ship, makes orientation around the ship problematic, means people ... Read More
A number of poor things in relation to the Britannia, some easy to change, others just poor initial design: 1. A real faux pas to not have stairs up the centre of the ship, makes orientation around the ship problematic, means people gravitate to the lifts unnecessarily, really poor design flaw. 2. Incredible that hand hygiene was not a significant issue, no staff on entrance to any of the dining areas and buffets ensuring hand hygiene from passengers. 3. Very lacklustre staff attitudes, told that automatic tipping on P&O is disappearing, wonder if it is affecting how staff work. 4. Size of the gym to the size of the ship is laughable, one shower and one toilet in the changing area - 4,000+ passengers! 2 sit up bikes too. Very poor considering that we should be pushing a healthier lifestyle. Think they are too busy promoting the pay for spa instead. 5. Steam room in the gym was scolding hot, came out burnt after 10 minutes. 6. Complaints pretty much ignored, fits with lacklustre staff, number of occasions I received half service. 7. Cabins are small, trying to get too many on board I had a good break as a holiday, but will avoid Britannia in future. Think this ship is really poorly managed at present. Read Less
Sail Date: March 2019
This is my second RC cruise, 20th overall cruise, this was the most disappointing. I believe in celebrating the positives so I'll start there. Nine days with great weather, met some awesome people and had the BEST/most enthusiastic ... Read More
This is my second RC cruise, 20th overall cruise, this was the most disappointing. I believe in celebrating the positives so I'll start there. Nine days with great weather, met some awesome people and had the BEST/most enthusiastic activities staff EVER (on any ship or line). Now why this got a two star: worst, most bland food of any cruise, Princess held this title for nine years but Navigator of the Seas now claims the title. I say this strictly from Windjammer and late seating main dining. My food was cold or luke warm when it should have been hot, and multiple dishes were straight up bland and flavorless. I addressed this during on board surveys and with waiters and head waiters, and even the staff seemed to know it. When the staff won't even drink the orange juice because it's color water there's a fundamental problem. To be fair the turkey dinner was good and the pizza in the promenade cafe was delicious. Sadly at one point my fellow guests and I questioned if this was a corporate decision to make subpar food included so that you would pay the surcharge and eat at specialty restaurants. I cannot speak from first hand about any of these but three different groups had not been happy with hooked or the chop house either. Biggest complaint cold, bland food. The burritos at Loco Fresh were good but the hours are just afternoon. Ben and Jerrys was tasty and reasonably priced (free soft serve by the pool was not good). Drinks were bad. I thought I would enjoy some fun tropical drinks on this vacation but the flavor and quality was all over the place. Some drinks were too strong and imbalanced others too watered down and flavorless. I'm really glad I did not get the drink package. Best drinks were served by the solarium pool. They were a positive and cheerful staff and most consistent. Schooner Bar was all over the place, some great, others undrinkable. Disappointed that movies in your stateroom had a $12 cost, that's crazy when other cruise lines movies are free. The room was regularly cleaned (loved the magnets on the door to notify staff). The pools were well monitored by lifeguards and after an early rumble for chairs by the pool there was a nice staff member who pulled towels and bags if people didn't show up within 30 minutes. I was impressed with RC that they followed through with this. Muster drill was efficient. Illusionist and ventriloquist were great shows (two of the best ever). Comedians were disappointing. I had a great time on this cruise but I think I'll take a break from this line. I hadn't been super impressed with my first experience and unfortunately this one didn't improve upon it. Read Less
2 Helpful Votes
Sail Date: March 2019
We have just returned from a 12 day cruise on Azura to Canary Islands from Southampton and wish to share our experience of a first cruise with P and O, after having sailed with Princess each year since 2016. The contrast between the two ... Read More
We have just returned from a 12 day cruise on Azura to Canary Islands from Southampton and wish to share our experience of a first cruise with P and O, after having sailed with Princess each year since 2016. The contrast between the two companies is frankly alarming despite there being no difference in the prices we have paid, like for like. We have stayed on Lido deck forward on three occasions; twice in an outside partially obstructedand once in balcony and up until now and despite some rough seas off Cadiz, have not been unduly bothered by that location. This time we stayed in L101, which I will comment on shortly. We have also stayed on deck 12 on Crown Princess at the rear but the vibration from below was terrible. Embarkation was excellent and we were able to gain access to our room quite early, but once on deck it was apparent that all was not good. As we passed through the automatic doors from the outside deck to our corridor we were greeted with a tatty, very worn carpet which didn’t improve much all the way to our cabin at the end. There were also numerous scrapes on the walls. First impressions were bad and didn’t get better in the cabin which also had a worn grubby carpet but worst of all a horrible configuration with the bed back against the window leaving about a foot all around to maneuver. We had to move the table under the clothes rack and were unable to use it. Annoyingly the rooms either side had the bed against the side-wall and far more space all round. The TV was a joke, Not only tiny, but positioned on a shelf high above the coffee making area which made it impossible to view unless you were standing up. That didn’t really matter because there was no signal for TV for most of the cruise (and even in Southampton), and the film choices were terrible. The maps for showing the position of the ship looked as if they had been drawn by a 5 year old. The young girl steward, Misty worked tirelessly keeping our cabin clean and neat given the poor state it was in and was the only person on the ship we found worthy of a tip. We went to the buffet where we found the hot food was the same temperature as the cold stuff. It resembled what you would expect to see in a works canteen. I had a stone cold curry and rice. We thought this might be just a changeover day problem but it was the same the next day. In fact lunch was pretty well the same every day, often cold, repetitive and bland. Having enjoyed some great sail aways from Southampton on Princess we were expecting something similar but this one was totally dead with little effort from our entertainment team and bar staff who looked as if they had just heard gratuities were being removed next month. In fact far from being the friendly, attentive, happy people, mostly from the Philippines, we had experienced on other cruises, this bunch were in many cases morose or doing their best to pretend we weren’t there. In fact for the entire cruise we found many staff to be indifferent. At the front desk, staff often chatted to each other or looked at computers rather than acknowledge us. I lost my glasses and reported that to the desk along with a detailed description of case etc and this was noted down with a promise to inform me if found. A few days later I called at desk and identified them. Nobody had bothered to check or inform me. Why would they when they can’t even be bothered to acknowledge a guest standing waiting in front of them? Who trains these people in such basic customer skills? I now turn my attention to various areas of the ship in the vain hope that somebody might actually take note of my observations. The buffet at breakfast was probably the worst aspect of the cruise. The scramble for tables was horrendous with guests reserving tables with various discarded items such as handbags or coats and even books. Once secured those guests would often remain there chatting over numerous cups of tea regardless of the poor souls trying to find somewhere to eat. Staff struggled to clear tables and the jostling for food was really annoying. Staff looked particularly irritated if asked to make poached eggs, omelets or pancakes. What was also annoying was the closing of one side of the buffet, which had the effect of compressing the already large volumes of people into less space. Trying to get a table that wasn’t occupied or reserved (people like to occupy outside seats or diagonally opposed or even place bags on unoccupied seats to discourage/prevent others from sitting down, such is their selfishness) was difficult bordering on impossible. Welcome to the 2 star holiday camp. This was also apparent in some bars and the theatre where you had to arrive 30 minutes early or risk not getting a seat or being split up courtesy of everyone leaving one spare seat next to them. The bars all had their own character. The Planet bar on the18th level was like a care home. Where Princess have skywalkers disco with late night dancing, a happy hour and a place for those still willing and able to enjoy a decent club atmosphere, P and O had Beth and James, A piano and guitar duo you could get a good nights sleep listening to. What a waste of a great venue that actually looked good. The Atrium was a massive disappointment as it was not only compact but devoted almost entirely for the whole cruise to ballroom dancing where the same usual suspects were in attendance showing off nightly. The so called Brodies bar which also housed the casino had the best choice of drinks but often the worse choice of entertainment and guests. If this is P and O’s impression of a British pub they need to get ashore more often. Most of the quizzes were held there along with bowling on the Nintendo Wii, bingo, darts and live football (satellite reception permitting). This was where Benidorm meets Jeremy Kyle and having to listen to one large family singing loud Liverpool football chants was definitely a low point. Incidentally the quizzes of which I attended a few were decidedly hit and miss with themes such as breeds of dogs, for gods sake or fish. The prize for such huge efforts was laughable. You could win a gold star (great if you are in primary school, but not particularly exciting if you were much older but sadly the P and O faithful embraced the idea. I accumulated a couple of the coveted stars and after great difficulty, managed to locate a prize redemption area at the end of the cruise. The prizes actually weren’t bad but it would have been so much easier just to give a prize to the winner at the time. The Glass house was another rest home for the elderly enjoying crosswords, sudoko or a nap. The Blue bar at the Atrium was popular for pre dinner drinks but just ok. The Malabar looked smart with fancy red lighting and Palm trees outside but on approach absolutely stank of sewage. The smell was disgusting and it never subsided. Some people commented on it, some ignored it, and some didn’t seem to notice, such was the diversity of clientele. It had nightly music, usually the resident group, Authorised or Pulse who popped up all over the ship for sail aways or filling in. I can honestly say that whoever is booking these bands either never heard them or needs a hearing aid. The girl singers were terrible and managed to either murder songs or sing them in a way that made even the most popular and well-known song sounded unidentifiable. The other main bar was called Manhatten and was used as a secondary venue for shows which were mostly Tribute acts or comedians. Head and shoulders above the rest was Jeff Dingle as Bruno Mars who really rocked, closely followed by an Adele act and the inevitable Beatles. The Bootleg Beatles are still the bench mark but this band did a fair job whilst actually looking nothing like them. What was really annoying in Manhatten however was the family that sat boozing whilst their two young daughters ran around the bar for hours annoying other guests until midnight. Staff as usual did nothing as they did when same girls were running around the pool ‘bombing’ earlier. On a plus note, and there aren’t many, the Headliners shows were good and clearly a lot of effort had gone into them and the guest speaker Stephen King commanded huge audiences with his insights on the music industry. With regard to one of the more important aspects of cruising, we were on freedom dining which is supposed to mean that you were free to dine anytime between 6pm and 9:30pm. Sadly this was not the case. It did not take me long to figure out that they we working a ‘sitting’ operation. At 5:30 a queue started forming, that was 60 strong at 6pm opening time. Many guests were opting to dine table for 2 and were accommodated. Once full, buzzers were given out and you would think they would be called in as tables became vacant. Not so. We witnessed whole lines of tables empty and not being filled. Eventually when all tables were empty buzzers were going off all over the place and in came sitting number 2. Finally around 8.30, in came sitting 3. We noticed a keenness to move us swiftly through courses on sitting 1. On sitting 2 staff became a little overwhelmed and waits between courses extended. As sitting 3 progressed they began clearing up vigorously. Menus in restaurants looked impressive but the reality was not always so good. Some meals were good, notably slow cooked lamb shanks, but then that’s not rocket science. Starters were small and often basic and bland. Deserts were also just okay with watery custard and rather tasteless or ice cream. Some staff made the effort whilst others just looked bored. Front of house seemed much happier. I walked around the ship one day to see what was on offer. The sports deck was an absolute disgrace. There was a large open deck area covered in green matting completely unused. No putting green or bowls here. Two members of staff were playing basketball and the golf net was just a small, tented area and a bag of clubs fit for the bin. The whole area was an absolute disgrace, totally neglected and abandoned. Deck 16 housed Breakers bar, an area almost totally given over to smokers. Down on 15 smokers were again occupying one side of the deck next to the pool. They had slowly on a daily basis been able to extend even further along the deck and when you were going to and from the buffet you had to pass through a wall of smoke. Congratulations to who ever came up with this positioning. The one table tennis table was squeezed into the other corner outside the buffet area. Clearly P and O put greater emphasis on accommodating smokers than people who wish to engage in sporting activities. I have reserved a few final comments for the cruise director and staff. Again on previous cruises with Princess we knew and recognized him and his staff who connected with passengers and seemed to always be around. I’m afraid I found Chris to be conspicuous by his absence and I would fail to pick him out in a line up. His merry men (and girls) were equally grey and seemed to only pop up briefly for quizzes before fading away into anonyimity. Their stupid holiday camp style dancing on deck sailaways left me cringing. This might be Butlins or Haven but it sure wasn’t expected on what I thought was going to be an upmarket holiday. P and O are clearly targeting the mass market in order to fill cabins. There was one other trauma that deserves a mention and also was the pivotal point in my deciding never to book P and O again. One evening we identified a few things to see. One was billed as an Elvis show. What transpired was possibly the stupidest and most pathetic rubbish I have ever seen. Unbeknown to us ‘Elvis’ was not a tribute act but cruise director Chis dressed in a silly costume and making stupid noises. He asked if there were any Elvis fans present, to which there were a few affirmatives including an elderly Welsh couple seated next to us. He then proceeded to make silly wheezing noises and stupid mimicry of Elvis which clearly offended said couple who promptly stood up and walked out. I personally am not an Elvis fan but I felt sorry for them and we did likewise. This man acting the fool on stage was being encouraged by quite a few of the crowd who would definitely not be candidates for Mensa and reinforced my feeling I was on the wrong ship. Fortunately we were able to make it to Manhatten for the Adele tribute singer who actually had some talent. In summary we had a highly disappointing holiday on a tatty ship, with average food and entertainment, constant queuing and a firm conviction that Brits will often accept this. If this had been full of Americans or even Germans, staff would have been overwhelmed with complaints because they expect and demand better standards and get them. Would P and O be our first choice when booking another cruise? Not likely if this one is anything to go by. We will just have to pay more for Celebrity or find a Princess ship going out from Southampton. Read Less
1 Helpful Vote
Sail Date: March 2019
This was the third cruise my family and I have taken with MSC. We have had positive experiences before but not this time on board the MSC Armonia. It started poorly with the embarkation process. A process that in previous Cruises had ... Read More
This was the third cruise my family and I have taken with MSC. We have had positive experiences before but not this time on board the MSC Armonia. It started poorly with the embarkation process. A process that in previous Cruises had been pretty smooth was a complete mess. The agent checking us in did not know the itinerary. Kept telling us different ports that we were not going to. Once on the boat we went directly to the room. It was an inside cabin. Small compared to other ships but I understand booking an inside cabin my expectations should be realistic. If you have more than 2 people staying in the room your items will not fit in the closet. The shower was no better, the curtain did not close all the way, water everywhere and the handle rail was broken and the handle to the water was also broken. The buffet left a lot to be desired. There was not much variety. Everyday it seemed to be roasted chicken, rice and vegetables. The Pizza, burgers, and hot dogs by far the best selections food wise. In previous ships the entertainment has been excellent but it seems like they use this ship for training or to tryout new performers because the shows left a lot to be desired. The rest of the entertainment was not great either. Other that the Newly Wed game the Cruise Director was non existent like previous ships. One worker specifically was very rude and lazy. He did not want to set up pool deck games unless there was a line of people waiting to play. He had little motivation and less energy getting people to get involved with the activities. When I questioned him about the games he got nasty and started arguing with me. I said to him part of what I payed for goes towards entertainment , his response was well I don't care I do not get paid tips. I complained to guest services and no supervisor would speak to me. Honduras stop was a mess. I understand tendering is an issue anywhere but on a 6 hour stop in Honduras it took over 2 hours to get out of the boat, leaving even less time to enjoy Roatan. Again went to guest services and was basically told too bad MSC guest that booked MSC excursion get priority too bad. There was very little to no empathy or sympathy for the guest. Not many activities for kids 10 to 13 year range. Most kids this age are past legos and coloring. Not enough activities in the sports deck for them. It wasn't all bad, our room attendant was great and the room was always clean. The bartenders on the pool deck were also very good. Very friendly and actually acted like they were enjoying themselves and liked their jobs. The restaurant experience was also great. Had a very friendly waiter and helper. It is unfortunate to have experienced this and would make it very difficult to book another cruise with MSC. Read Less

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