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2 Helpful Votes
Sail Date: March 2019
This was my second Celebrity cruise after sailing on Equinox in Mediterranean 2 years ago. This ship went through total overhaul and it did not feel like an old ship, but sadly, the staff training was not there. Cabin was well appointed, ... Read More
This was my second Celebrity cruise after sailing on Equinox in Mediterranean 2 years ago. This ship went through total overhaul and it did not feel like an old ship, but sadly, the staff training was not there. Cabin was well appointed, and kept immaculate by our attendant, but our Aqua suite was extremely small. I have never been in a shower as small as this before. I was frustrated with the dining and bar staff. Obviously, they are understaffed. Our dinner at Blu lasted more than 2 and half hours every day. Everyone in my party of 6 agreed that their bar staff are not accommodating and extremely inefficient. There is nobody going around taking orders in the lounge, and usually the line at every bar is 5 to 10 minutes. Food quality at the main dining room and Blu were ok, but the buffet and specialty dining was worse than my experience at Equinox. I used private shore excursions so I cannot comment on them, but the night time entertainment was better than ever. We used Go Best package which includes premium liquor; prepaid gratuity, and free internet and some shipboard credit. Overall, this cruise was a great value for the money we paid, however, I am not sure if I’ll sail with Celebrity again. Read Less
1 Helpful Vote
Sail Date: March 2019
First off, the boat was beautiful. We had no problems with the cleanliness of our room and our cleaning lady was great except for the few times she didn’t give us face towels. When we boarded the ship there were staff from the few ... Read More
First off, the boat was beautiful. We had no problems with the cleanliness of our room and our cleaning lady was great except for the few times she didn’t give us face towels. When we boarded the ship there were staff from the few restaurants offering us a “deal” for dinner. So my boyfriend and I said sure why not. Later that night we decided we were tired and decided not to go. When I called to cancel, the man told us that it would be a $10 fee to cancel the reservation because we didn’t cancel 24hrs before our reservation time. How can I cancel 24hrs before if I have only been on the cruise for 3 hours?? That was the first annoying thing. The second thing was registering your MSC Cruise Card. You HAD to put money on it starting from $100 and up. We had no idea because that wasn’t in our paperwork and it was our frist cruise so we didn’t know if that was the norm. So he put $100 and that money went fast!! When we booked the trip we booked the Fantastica package which said it came with 12 free drinks pp but we never got those. We had to pay for allllll the drinks we got even soda. So we decided to just drink water. Then my boyfriend and I decided to treat ourselves and get a drink at the main bar. My boyfriend gave the bartender a $5 tip and we left. Then later that night we checked our bill on the TV and saw that we had already been charged a 15% gratuity on our drinks already. We had no idea that they did that otherwise my boyfriend wouldn’t have given him the $5. Then as we looked at our bill we say that there was a $25 dollar charge on his account. We couldn’t figure out what that was as we hadn’t bought anything but those two drinks. The charge was labeled “service charge”. So my boyfriend called the reception desk and they said that each person is charged a $12.50 service charge for “tips for all the crew members, cleaning staff, and dining staff.” We were extremely upset because were young and we were on a budget and we had worked so many hours to save up the money to go on this cruise just to find out that we had to pay an extra $200 between the two of us to tip people who had never even waited on us. How is that fair? I’d rather tip people who directly served us or cleaned our room. I think that was ridiculous. Then on like day 6 of the cruise, our toilet like stopped working. It took them like an hour to come and fix it and then the next morning we woke up to a loud noise and realized that our toilet had no water. They finally got it fixed but it was really annoying at the time. Lastly, disembarkation was a MESS. We woke up early to make any last payments on our accounts and packed up our stuff to leave. We got to level 6 and the line was SOOOOOOO long. We waited an hour in line to get off. When we got to the part where they scanned our cards to disembark, the man said he couldn’t let my boyfriend and I off the ship cause we still had payments to make. It’s a good thing I kept the receipts from the transactions because they were giving us a hard time about paying these fees. Overall, the cruise ship itself was nice, clean and most of the crew was pretty friendly. But the hidden fees and the unorganization on the ship was enough for my boyfriend and I to say were never going back on a MSC Cruise again. Read Less
3 Helpful Votes
Sail Date: March 2019
My family of 4 (ages 12 and 13) took a Spring Break cruise with a few other families and would definitely recommend the Seaside from MSC. The embarkation was a breeze and despite being told the check in time was 1:30pm, they allowed us in ... Read More
My family of 4 (ages 12 and 13) took a Spring Break cruise with a few other families and would definitely recommend the Seaside from MSC. The embarkation was a breeze and despite being told the check in time was 1:30pm, they allowed us in the terminal right when the doors opened at 10:30am. We checked in immediately, but when we sat down, I didn’t know we needed a Boarding Card. Luckily I made friends with someone who had a “4” card and he got an upgrade to a “1” card and gave me his “4” card. It only took about 10 minutes to be called to board the ship. As all the reviews have stated, the ship is absolutely beautiful. The Atrium was gorgeous and turned out to be a popular hangout for many of us. I am very glad we checked the best cruise hacks to be prepared with thebitems to bring aboard like the magnets, towel clips, over the door shoe rack, magnet night light, and shower curtain. The room was great for a family of 4 as the couch turned into a bunk bed. ***A word of caution. The top bunk has a metal piece that covers the light and could easily cause a nasty cut if you say up in the middle of the night and hit your head*** The food: we had the early seating (5:15pm) and it was a bit early, especially with some excursions, but the staff was great, the food was good (not a WOW, but good.). We did the 3 specialty restaurants (Ocean Cay for lunch and Asian Fusion and Butcher’s Cut for 2 dinners). They were very good, but thought it was weird we couldn’t get a glass of wine, but could only get a bottle and had to pay regardless of having the premium package. I would get this again as the main dining room’s food, as I said, was just “good” and have a little differentiation. The lunch was very repetitive and is my only negative comment for the entire cruise. Breakfast was good as they always had fresh fruits, veggies and pastries. We ate at the sit down (Seaside restaurant) restaurant a few times as they had “fresher” foods and different items than at the buffets. Onboard Activities: we hung out on deck 16 as much as we could, our son hung out at the sports bar and the arcade and our daughter explored all aspects of the ship without reservations. The slides were awesome, the zip line was fun (not worth doing more than 2x though) and the shows were fun. Definitely do the comedy shows (Beer Improv and the kids version) as they were awesome. The casino was fun, but very smoky, so if you are allergic to smoke or it bothers you in the slightest, it will definitely be a problem for you. There was always enough to do on the ship, but I wish there was better communication prior to boarding regarding when the formal night was going to be, when the white Party was, and what other specialty events (20’s party etc.) Ports of call: St Maarten and St Thomas were awesome. The excursions we took (Magen’s Bay swim and tour of the island) and (Golden eagle Catamaran) were tremendous. The catamaran trip was our second best excursion of all time, second only to a wall dive in Hawaii for our honeymoon. We docked into Puerto Rico at 5pm so only had an opportunity to have dinner and explore the night life a bit. You couldn’t see the Fort if you wanted to so don’t be too disappointed, but luckily we’ve already seen it so it wasn’t a big deal for us. For Nassau, we took a Jitney (line 10) to Cable Beach for $1.25 per person each way and spent the day at the beach for $200 less than we would have paid on an excursion. The beers and hot dogs were also half the price. Read Less
Sail Date: March 2019
Some friends wanted to cruise and invited me along. I have been weary of cruising because I really like traveling to places and thoroughly immersing myself into the culture of the place I am visiting. I did ALOT of research on our ... Read More
Some friends wanted to cruise and invited me along. I have been weary of cruising because I really like traveling to places and thoroughly immersing myself into the culture of the place I am visiting. I did ALOT of research on our destinations prior to the cruise to hit a highlight in each port. I was able to figure out what places I would like to revisit - or not. The ship was beautiful and was very easy to navigate - after a day. The Cruise Director Matt O' and his staff: Sin, Dan, Andrew, Justenn, Phil, and Hunter were all great! Very personable, REAL people. No stuffiness there at all. The food was good. We spent more time enjoying the specialty restaurants and pop-ups. The dining room was good. Our waiter was a little stuffy at first and we weren't sure that he was our kind of person. But the last night, he pulled out the stops and showed all his personality. We did go a little wild and definitely caused a scene in the dining room. We figured this is probably why he was so stuffy the rest of the week - because he probably knew right off the bar that he had a rowdy group and he was trying to keep the decorum of the dining room intact. I did enjoy the variety of choices in the buffet the couple of times we ate there. Retreat pool was great. We didn't travel with kids, but it was fun to see the teenagers participating in different activites throughout the week. The only real problem that I encountered was one couple who insisted on keeping their scooters in the hallway. This made it extremely difficult to navigate the hallway with my own scooter. We spoke with the couple and that didn't work, so we contacted guest services. They immediately addressed it with the couple and the couple continued to leave their scooters in the hall. The ship staff continued to address the issue, and the scooters were eventually not in the hallway anymore. International Cafe was a great place to grab a quick bite. Read Less
Sail Date: March 2019
We lorikeet the Mexico 7 day cruise for the convenience and price. The weather is always perfect and this time the ocean was completely smooth for the entire trip. The ship is giant, the buffet is huge and the crew were all friendly. The ... Read More
We lorikeet the Mexico 7 day cruise for the convenience and price. The weather is always perfect and this time the ocean was completely smooth for the entire trip. The ship is giant, the buffet is huge and the crew were all friendly. The new medallion system was interesting but not fully implemented for our cruise. I hope that the new screens and WiFi will help eliminate the excessive paper usage on the ship. The spa was disappointing, it would be nice if you weren’t always pressured into buying expensive products. Also, there are only 3 small pools. One 3’ deep circular pool, a five foot deep rectangular pool just next to it and then another rectangular pool that was for adults only on the back of the ship. On one port day only the circular pool was open and it was extremely crowded. It would be nice if a ship this large had one more pool for everyone to enjoy. The kid center was brand new with all of the updated activities. Our son (8-12 group) said some of the staff were impatient but it wasn’t enough of an issue to deter him from going. Overall we had a great time and would definitely go on this itinerary and ship again. Read Less
3 Helpful Votes
Sail Date: March 2019
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. ... Read More
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. A couple of the lamps sticking out of the wall were loose. Our fiberglass shower had a huge crack in it. There were hundreds of tiles missing at the main pool. On to the good: The itinerary was great. We didn't miss Mazatlan and really enjoyed our overnight in Puerto Vallarta. Food is always good on Carnival and this cruise did not disappoint. Service in the dining room was not good. Very inconsistent spacing with our courses. It seemed like the servers were far too preoccupied with getting our kids food out early. On at least 4 nights, we had to leave the dining room because the next seating was about to happen. We had to rush through dessert and coffee was ordered but forgotten on multiple occasions. We are accustomed to fantastic, efficient service on Carnival and were very disappointed. Entertainment was great. We really enjoyed the main shows as well as the comedians. The cruise director, Lee, was great. Very visible and personable. Read Less
Sail Date: March 2019
Mat, the cruise director, was phenomenal. He is so full of energy and so positive. He was the perfect person to keep the ship going. The adults in our group enjoyed the casino a lot (someone please win our money back). We had so many ... Read More
Mat, the cruise director, was phenomenal. He is so full of energy and so positive. He was the perfect person to keep the ship going. The adults in our group enjoyed the casino a lot (someone please win our money back). We had so many people that talked and laughed with us. I could list something special about each of them, but that would take all day. I do want to mention some of the names of the casino staff that were absolutely amazing. Kyro, Rochelle, Emily and the rest of the pit bosses were fabulous. The dealers, Yuri, Anna, Dorothy, Prudence, Ilya, Tames, Malcolm and Edward are all AWESOME. They made us laugh even while taking our money. The dining was very VERY good. Our team was Lemsem "Sam" and Menzi made each night special. They made our youngest nephew Cooper feel special. I mentioned Anita, our steward, already, but the people behind the scenes are great. She always remembered our names and she always had a smile waiting for us. To say we had a great trip is an understatement. WE HAD AN AMAZING TRIP. I can't wait for the next cruise!! Read Less
1 Helpful Vote
Sail Date: March 2019
I've just got back from cruising with MSC Seaside. It was a terrible time to cruise with MSC. I had nothing to do on the ship. There was not much of entertainment. Maketplace Food buffet had not many varieties of food to offer. ... Read More
I've just got back from cruising with MSC Seaside. It was a terrible time to cruise with MSC. I had nothing to do on the ship. There was not much of entertainment. Maketplace Food buffet had not many varieties of food to offer. They had pizza, hamburgers, and hotdogs for the main food for you every single meal of the day: breakfast, lunch, after lunch snack, dinner, and midnight snack for 7 days straight that we were on the cruise. They would close the buffet on the dot, put all the food away, and only one or two counters left the serve the food. In my opinion, they were trying to upselling their dinner and drink package by forcing people not to have much choice for food on the buffet. Moreover; one time, I saw they were putting back fruits they put away from previous meal for you to eat. You know how the fruits that are not fresh cut and been refrigerated. Also, it's very annoying when they tried to sell you all those dinner and drink packages. This is definitely overrated. I didn't bother to go see the show of them. I'd walked around and saw people playing cards; even young kids, they played UNO. They must be very bored and had nothing better to do. There are not many shopping shops on the Seaside, so nothing much to check out. There is a screen TV at the aft of the ship. Unfortunately the choice of their movie on the night that I went to give a try was very boring "Spiderman Home coming." The cabin was so so, nothing fancy. The sheet, comforter, towels, and stuff were old, had a lot of lints It's very irritated to my skin. Towels were smells and ripped. One of the destinations was Puerto Rico, arrived at 5pm. What they want us to do at 5pm and we had to be on board by 1am. or 1.30pm, and there were nothing much to walk around and see either. It's not very impressive for the first time with MSC. I wanted to go home on the second day that I was on the cruise!!! Oh..there a good thing about MSC. Their desserts are pretty good. They are not extremely sweet like desserts on the main land in the US. They are good at creativity and recycling as well.They would use leftover fruits and nuts to make cakes and other desserts, very delicious indeed. I've heard pizza are very good too, but I'm not a huge fan of pizza. Read Less
Sail Date: March 2019
We chose this cruise because of the itinerary (stops in Grand Cayman, Roatan, Belize, and Cozumel) and the fact that it was recently refurbished. It was also a great price since we booked six months prior. This cruise was during our ... Read More
We chose this cruise because of the itinerary (stops in Grand Cayman, Roatan, Belize, and Cozumel) and the fact that it was recently refurbished. It was also a great price since we booked six months prior. This cruise was during our daughter's Spring Break as well as her 16th birthday. She was very excited to travel to so many Caribbean countries in one week. As for the ship itself, we took a Princess cruise to Alaska in 2013 and were very surprised to find the Caribbean Princess had the exact same layout as the one we sailed on then (don't recall the name). It made things easier to find as it was familiar to us, but it was slightly disappointing to feel like we'd been here before after so many years. We wanted an aft facing mini-suite but they were sold out even six months in advance, so we ended up midship. This was absolutely fine, but I think the aft facing provides the best views since you can see both side of the ship while in port. As for the food, the Coral and Islands dining rooms had good decor, great service, and a nice menu. We ate in the Crown dining room for our daughter's birthday and had excellent service and food (the filet Mignon was the best). Well worth the extra $29 per person. We also ate in Steamers, but weren't impressed. The menu is intentionally extremely limited (only clams or fried seafood, nothing broiled) and the placement of the restaurant is where the ship rumbles and shakes during the whole meal. Not worth the extra $12 per person, for us. The International Marketplace buffet was fresh and tasty and we didn't grow bored as the selection kept changing (veggie lasagna was the best!) Entertainment was the best by far of my five previous cruises. The dancing and singing were top notch and the Voice of the Ocean competition was well done (congrats to Hannah on her win for Abba's Dancing Queen!) Most activities were targeted for the very old (e.g. arts and crafts). Average age was 65, I’d guess. Also, each time there was something we were interested in seeing it was at 9:00 a.m. after a late night, so we didn't attend anything other than Bingo and that was as expected. Finally, I was pleasantly surprised at the Casino's selection of slots and variety of table games. I enjoyed myself at the Casino three of the nights (even though I didn't end up winning - big surprise). One downside of this itinerary on Princess is you change clocks four times. Twice one hour behind, then twice one hour ahead. Made for a wonky jet lag experience every morning. On Carnival, we stayed on ship’s time no matter the port time. All in all, it was a wonderful vacation. Read Less
Sail Date: March 2019
Embarkation: We arrived at the port about 10:30 a.m. Embarkation was delayed by at least an hour. Boarding did not start until noon. There were some people not on the ship until 2:30 or even a little later. We were never told the ... Read More
Embarkation: We arrived at the port about 10:30 a.m. Embarkation was delayed by at least an hour. Boarding did not start until noon. There were some people not on the ship until 2:30 or even a little later. We were never told the reason. Ship: We had cruised on the Epic 5 years prior. While still nice and clean you can see the wear and tear. The spa has lights out over the water, drapes are a little frayed, paint isn't as fresh, etc. Spa: The spa area is still a really nice oasis away from the crowds. However the heated lounges aren't really heated anymore. Most aren't even warm to the touch. We were told something about someone being burned is why they turned them down. However, they still should be warm. You can also see the wear in here. There are lights above the water area that need to be replaced. Food: Buffet was ok. Not great but not bad either. There was an Indian chickpea dish we had here that was one of the best things we had on the ship. Cagney's food was good. However it took us 2 1/2 hours to eat there. That was excessive. Taste was fine. Service was good. La Bistro was very good. Service was great. Food was really good. Probably the best steak on the ship. Moderno was better than I remember. Not as good as a Fogo De Chao but still pretty good. The salad bar was very impressive. Cirque food was really good. Manhattan room was fine. We were sat right up by the piano so it was hard to converse. We found that some of the best food we had was when we went away from the American type foods and tried "international" dishes. Entertainment: The Beatles band was great. If you like that type of music I highly recommend you see them. Priscilla was good. It's not my type of story line. However the costumes and production values were evident. Definitely make sure you are ok with the subject matter before you attend. NOT for kids. They make that very evident but I guess people still don't heed that warning. Cirque was good. We had a issues with a couple of the acts. If the performer(s) would take off one more article of clothing it would have been an act we could have seen at a strip club. If that is the type of acts they want in the show that's fine, however, they need to make that clear like they did with Priscilla. We had grandma and our 9 year old with us. Needless to say it was uncomfortable for a few minutes. Bars: The bars are slammed. Granted we were on a spring break cruise but this was after the college spring break. There were almost no college kids on our cruise. Mostly families with kids. Getting drinks on sea days and at the bars / clubs at night can be a 15 - 20 minute ordeal. I'm not sure what NCL is going to do about it. Some of the staff have started giving you 2 - 4 drinks at a time to try and keep you happy. However, most of the time, they will be warm/melted by the time you get to them. So you end up wasting them and getting another cold one. Kids area: Not sure why but our son really wasn't all that interested in going. It may have been due to the fact that the group was 7 - 9. And he's a month away from being 10. Or maybe since granny was on the cruise and he could hang out with her. On a previous cruise 2 years ago, he would be mad if we wouldn't take him. So we're not sure what happened there. Ports: Tortola We went to the Baths. This was awesome. It is a physically demanding excursion. But if you are up to it, well worth it. They are still rebuilding much of the area. The port area isn't all that built up like some we have been to. St. Thomas We only had 6 hours in port so we didn't do much. Went up to the top of the Mountain had a bushwacker (great!) and enjoyed the view. The do now have a small brewery in the shopping village. If you're into that sort of thing, I'd stop by and have a beer before you leave. Private Island We splurged and got a cabana. I felt it was worth it. One issue we had was the tendering to the island. We kept being told since a Cabana was considered and excursion, we'd get priority tendering. Well that didn't happen. We walked down the stairs when they started calling and then waited in line for 45 minutes before boarding a tender. My wife even went to the excursion desk to ask while I waited. They just said get in line. Overall I'd say it was a good cruise. I'd still sail on the Epic again if it all worked out. However, it's also not something I'd really try to seek out to do either. Read Less

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