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3 Helpful Votes
Sail Date: May 2019
My third Tui cruise and my last I’m afraid. I’m won’t be too hard in my review as you get what you pay for and this cruise was heavily discounted. Naples airport was very poor- many passengers over 65 struggled having to carry their ... Read More
My third Tui cruise and my last I’m afraid. I’m won’t be too hard in my review as you get what you pay for and this cruise was heavily discounted. Naples airport was very poor- many passengers over 65 struggled having to carry their luggage a long distance from the airport to the coaches. Uneven pavements, crowded walkways and tiredness after a flight don’t mix well. One mature lady had a fall and was took away by ambulance. I would not recommend this embarkation port for anyone with health or mobility issues, or those who would struggle to carry their cases. I know Tui won’t be using Naples for this ship next year. This may be one of the reasons ! The food was disappointing- poor choice for those with dietary needs. Our cabin was fine and everything worked . The cruise has been refitted and is pleasant. It does however lack the plush luxury you get on most other ships. Buffet restaurant more like a canteen - crowded and noisy with queues. There was a bug on board so extensive special measures were in place to prevent its spread. This couldn’t be helped and contributed to difficulties. The main areas are open plan and lack cosy comfort making it all feel abit like Butlins. All the staff very friendly and welcoming . Shops have a good choice of products. The shore excursions were well planned and organised which was better than my last Tui experience . To summarise - I expect more from a cruise and won’t be back Tui . As I’ve said, it was heavily discounted which is the reason for the three rating . Had i paid full price I would have been very disappointed. Read Less
1 Helpful Vote
Sail Date: May 2019
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I ... Read More
I booked this cruise as part of my quest to experience as many different cruise lines as possible and this was my first Celebrity cruise ...... it most certainly will not be my last. I have to admit it did not start well with, what I thought was a very chaotic check-in process, with lots of unnecessary queuing. I much prefer the system where you are allocated a boarding group number and you are called to check-in by group number. The mandatory safety briefing, which lets face it can be a boring chore for regular cruisers, was made interesting by the showing a Bondesque film demonstrating safety factors as well as an amusing cartoon film about the importance of hand washing. Interestingly hand washing and use of hand sanitisers was rigorously enforced onboard, which was good to see. That said, once at the check-in desk the process was quick and efficient. Well the ship itself was amazing - probably the best laid out ship I have cruised on. The central atrium is amazing and there are plenty of nooks and crannies. An impressive library, a good games room but the absolute treasure was The Hideaway, a small area with an eclectic mix of unusual (very comfortable) chairs and nooks to chill and relax in. There is also a fantastic observation gallery. Turning to a subject dear to my heart - food. The buffet is one of the largest I have seen on a cruise ship although that may be an illusion because of the excellent way it has been laid out to make it look spacious. It has an amazing selection of food and you would have to be the most picky of eaters to find nothing you liked. The curries are especially excellent. The only minor gripe in the buffet is not enough seating - on most visits it was a struggle to find a table and it was often the case of loitering and grabbing a table as soon as someone left. The main restaurant is large and impressive with a mixture of large communal tables with some tables for two. We were lucky enough to have a table for two. One of my biggest bugbears with cruising is having to share a dining table with strangers - although I appreciate, for some, it's a major plus. Being picky, my only gripe concerning the main restaurant is dinner is only three courses, having said that portions are generous and you don't come away feeling you could have eaten more. We didn't try any of the speciality restaurants but to be honest we didn't need to as, without exception, the quality of food throughout the ship was exceptional - so why pay more when you can have perfection in your pre-paid package? Entertainment was good with two shows from the ships ensemble - who were very good. There was also a guest appearance from the amazing Claire Maidin when we were in Amsterdam - we hadn't heard of her before but she is very talented. It's a shame there were not more people to see her but many passengers were still ashore in Amsterdam - they missed a treat. Being an American cruise line service was exceptional, you couldn't walk past any member of the crew without being greeted with, at least, a cheery smile and hello. The cabin was very good, narrow but very deep. A silly thing but I liked the way the ends of the bed were rounded, which saved knocks when going to the loo in the middle of the night. The balcony was a good size although we got a soaking one day when, without any warning, they started hosing the balconies on the floor above resulting on an unexpected waterfall on our balcony and almost ruining my camera. A real bonus on this cruise was the sailing down the canal from IJmuiden to Amsterdam. Having previously lived in Amsterdam I didn't go on any excursions but looking at the prices they seemed very expensive for what was on offer. Read Less
Sail Date: May 2019
We chose this cruise because of the price and cabin. Having sailed with Princess before and in a rear-facing cabin which we loved. The only thing that was not as expected was the restaurant. We normally opt for Any Time dining and usually ... Read More
We chose this cruise because of the price and cabin. Having sailed with Princess before and in a rear-facing cabin which we loved. The only thing that was not as expected was the restaurant. We normally opt for Any Time dining and usually eat late 8.30pm and have not had much trouble getting a table for two, but on this cruise, everybody seemed to want to eat at that time and tables for two. The system when this happens is that you are given a pager and they call you when a table becomes available. This worked very well as the bar is adjacent to the restaurant and was handy for pre-dinner drinks. I think the longest we had to wait was 15 minutes, no time at all. The shows were a bit low on the quality side and having cruised with Princess many times we have noticed that the resident dancers seem to be doing less and less. Read Less
7 Helpful Votes
Sail Date: May 2019
Having cruised with Celebrity many times we are Captains Club Elite members. We have always found them to be the best cruise line having cruised with Cunard, Royal Carribean,and P&O. The staff were unhelpful and sometimes rude. The ... Read More
Having cruised with Celebrity many times we are Captains Club Elite members. We have always found them to be the best cruise line having cruised with Cunard, Royal Carribean,and P&O. The staff were unhelpful and sometimes rude. The perks we were entitled to were usually waiting inside your cabin for you, but this time you had to ask for them if you wanted them. Needless to say Celebrity obviously needs them more then we did so we told them to shove them where the sun doesn't shine. Embarking was slow, luggage didn't arrive untill early evening and when it did one of the cases didn't belong to me. Balcony was wet,as were the chairs. Flakes of paint and dirty tissues left uncleared from previous cruise. Very mundane menu in main dining room, buffet boring and not enough seating on sea days. Smoke from the ships funnels came onto the balconies which we have never experienced before. No daily news sheet, lack of daytime activities. One free session of Bingo where the prize was a Celebrity Towel! A bottle of Stella lager was $16! Yes roughly£12. Bottle of house white wine $54. Have always recommended Celebrity but never again. We complained at the the time to Guest Relations but it just fell on deaf ears. This is just my personal review of the cruise others may have a different view. But will never cruise Celebrity again. Not the Celebrity we once loved. Read Less
Sail Date: May 2019
Just returned from the Azura cruise to Cherbourg, La Coruna, Santander and Guernsey A911. The weather was not brilliant but generally not too bad apart from our return crossing on the Bay of Biscay. We had winds of 55 Knots, Waves of 9 ... Read More
Just returned from the Azura cruise to Cherbourg, La Coruna, Santander and Guernsey A911. The weather was not brilliant but generally not too bad apart from our return crossing on the Bay of Biscay. We had winds of 55 Knots, Waves of 9 Metres and a 5 Metre swell. to say the ship was moving a lot would be a massive understatement. Some people spent the night in the Atrium wrapped in blankets because they were too scared to go to bed. The entertainment on board was superb, apart from one singer in the pulse band. she seemed unable to remember the words to most of the songs without having to keep looking at her tablet/phone and she quite often messed up. Fair play to her for giving it her best shot though. Unfortunately there seemed to be a foul smell of raw sewerage most days and this was especially noticeable during port visits. I think I heard the captain mention something about maintenance being carried out on the water system during the cruise. It was a pretty horrible smell. We had a bit of an issue with our balcony cabin door. Every time we opened it we had a loud whistling coming from the broken seal at the end of the door frame. I did report this to the cabin steward, but it didn't get fixed. Can't say it was that much of a problem though. Our bed was failrly uncomfortable. It was quite hard, but the pillows were very soft. Can't really complain because that combination might suit other people. Just didn't suit us. The standard of food was generally very good, although in the Penninsular MDR the food on the first night was not great, as the days went on, the food standard seemed to improve. On the last night, I think I had the best staek that I had ever eaten. It was lovely and pefectly cooked. The televison was a bit of a waste of time. Very restricted amount of channels and although we didn't intend spending our holiday watching TV, there was the occasional day when we just wanted to chill out in our room and put the TV on. Soon changed our minds about that, because the programmes shown were really old repeats. We decided to use the laundry to clean two loads of washing, but unfortunately after the wash cycle had finished on both, there was a horrible smell of what I can only describe as stale water. We only took two washing pods with us so we were unable to wash them again. We had to wash everything again when we got home. I know we should have gone to make a complaint but decided not to bother as it wasn't the end of the world. I managed to go swimming a couple of times during the cruise, but the pools were really cold. good in one way, because it meant not many people were using them, but it did mean that I didn't feel like staying in there for very long. On the day we visited St Peter Port I decided this would be an ideal time to go for another swim as there would probably be nobody in the pool. I was right. Trouble was, the pool had been emptied, so nobody could use it anyway. Very strange time to empty a pool. I know there seems to be a lot of negatives, but these are just from our experience. I do need to point out that even with these negatives, we still thoroughly enjoyed the cruise and certainly would not let it put us off. We are already looking at booking a cruise for next year, but we might try a different cruise line, just to get a comparison from another line. I do have to say at this point, that I felt the service from all the staff was excellent and my hat goes off to all of them. They work tirelessly to ensure the passengers enjoy the experience. I just hope they get paid a decent wage for the hard work they do. The Embarkation and disembarkation was really smooth and although it does take quite a while to get off the ship during disembarkation, it's really not that bad because you can chill out with a coffee after breakfast and wait for your group to be called. Overall, a lovely holiday. Read Less
Sail Date: May 2019
Have travelled on Azura before in Caribbean and Loved that experience. I was disappointed on this cruise. I expected the weather to be grim and knew the ports would be basic. Bearing in mind shops were shut on Sunday in Cherbourg and ... Read More
Have travelled on Azura before in Caribbean and Loved that experience. I was disappointed on this cruise. I expected the weather to be grim and knew the ports would be basic. Bearing in mind shops were shut on Sunday in Cherbourg and ciesta in Spain. Disembarking and embarking in Guernsey was an inconvenience, having to queue for about 40 mins to use the tendor . Getting off and getting back on board . Generally standards have dropped. Even noticed the lower brand of biscuit in the cabin. Used to get a good old hob nob, now a Marie biscuit. ....Maybe because lack of staff, the buffet tables need to be cleared quicker. Often walked around looking for a table to sit at. Buffet food very basic. Only ate breakfast there and found that not very appetising. Peninsular restaurant on the other hand, very good. .... Cabin was depressing due to complete view of lifeboat taking up all off the view, would have preferred an inside cabin. No complaints regarding our steward Rex who was always accommodating. Entertainment was pretty good. Not sure I’m happy with the dance area around the shops and costa, continually being used for classes. Would be nice to have a bit of free style dancing there as well. Personally I will try another cruise line now to compare. Which is disappointing as up until this holiday I could only have praised P&O for ensuring an enjoyable experience. Read Less
1 Helpful Vote
Sail Date: April 2019
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually ... Read More
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually we were told two weeks before embarkation that we had been upgraded. Take this tip - if you are offered cabins on deck four at the rear, especially 4180, say no. They are directly above the Queens Room and the night club. The constant thud thud of amplified sound can be heard until the early hours. But as usual there can be no cabin change as the voyage is full - has anyone been on a voyage when that sign is not on the Pursers desk? Embarkation - never seen the departures hall so full, hardly a spare seat. Priority check-in got us through in around 15 minutes. Cabin spotless as usual - steward Mayo on hand to sort out any problems. Up to the Kings Court for light lunch. I appreciate that I am in a minority but I prefer the old layout and find too many dark areas in the new layout. Food, however, good as ever with tremendous choice. Later Britannia restaurant proved much the same but we felt the choice was more limited, to the extent that some nights we found nothing on the menu to tempt us. Entertainment was the usual Cunard standard ie pretty average with one big exception - we had new films, after years of complaining. Insight lectures were mixed - some good, one excellent and some mediocre. Evening shows in the Royal Court theatre have changed little over the past 12 years - and as anything in the arts is so subjective it seems pointless praising or criticising. The transfer from the Brooklyn cruise terminal to Macy's was a complete shambles, due in some part, to road closures due to 30,000 cyclists taking part in a bikeathon. having been dropped some way from Macy's we were told the pick up would be at 7th and 34th which covers quite a few combinations, worse in the pouring rain. And, of course, no Cunard rep anywhere. Conclusion - we have always loved our return crossings but this will be our last. Difficult to pinpoint why but overall it seemed to lose the magic. Read Less
Sail Date: April 2019
On boarding the sapphire princess for the second time the CPS meet and greet car was amazing. On board within 20 minutes. The cabin was very clean we were on Deck 14 at the front this is situated behind the pizzeria. The only problem I can ... Read More
On boarding the sapphire princess for the second time the CPS meet and greet car was amazing. On board within 20 minutes. The cabin was very clean we were on Deck 14 at the front this is situated behind the pizzeria. The only problem I can say is people above on the walkway going for cigarettes with their stilettos on also cabin L302 is opposite the lift which can me noisy and a lot of traffic. Weather was bad from Southampton so we did not leave until 1:30am supposed to leave at 4:30pm this meant that you missed Copenhagen. They gave everybody a refund for missed port tax of 12.63 dollars. We also had many problems with ship accounts not working and the TV in the room would constantly stop working which they never fixed. In main the food in the Horizon self service was good, not always hot but if you think like mash potato is going to be cold then put it in a dish and ask the to heat it up. The staff are very friendly and will get you water and tea or coffee when you are sat down. Remember to order room service FREE at least once. The coffee shop on deck 5 is good as you can have FREE sandwich hot or cold, cake also. You will have to pay for tea in a tea pot there cost of $1.89 . There is a pizzeria restaurant on deck 5 which is good more choice as for deck 14 it is made by the slice as many as you wish put only 2 variety’s. Read Less
Sail Date: April 2019
I chose this cruise for the beautiful scenery of the Norwegian Fjords. Due to strong winds we were unable to embark straight away as it was dangerous to use the air bridge but we were kept informed and I actually boarded 15 minutes ... Read More
I chose this cruise for the beautiful scenery of the Norwegian Fjords. Due to strong winds we were unable to embark straight away as it was dangerous to use the air bridge but we were kept informed and I actually boarded 15 minutes before my allotted time. First time using a mobility scooter but very helpful staff helped me to board by a conventional gangplank. No trouble disembarking, off within 15 minutes. Luggage found and out of the terminal within 30 minutes. I did not do any organised trips as it was my first cruise on my own, since losing my husband and having to us a mobility scooter. Self serve Horizon restaurant has plenty of staff wearing "Happy to Help aprons" and they were indeed helpful (although wanted to give me more food than I wanted) carried it to the table for me. All areas are accessible to disabled travellers and if you want to eat in the other restaurants they will park and bring it back afterwards. The Eric Lanlard afternoon tea in the Epicurean is to die for. The glad house has amazing wines (Selected by Ollie Smith). Try a wine flight if you want to sample. These is plenty of seating even on a sea day it wasn't hard to find a place. Overall a beautiful ship with absolutely wonderful crew. Read Less
2 Helpful Votes
Sail Date: April 2019
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation ... Read More
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation personnel and passport officers but they cause us to wait sometimes 2 hours in order to get confirmation. Sometimes they do not accept official letters from embassies. So, they must update the visa requirements checklist including special passport holders. As a frequent traveler, I do not want to be treated as a missing visa issue again and again. Because I do not need to have a visa. Furthermore, as a premier guest, we experienced a lot of problems, some restaurant managers trying to tell me that there are 2000 platinum plus members staying on the ship. Therefore they can not give us a priority in the restaurants. Later I learned that this was a total lie. I reported the situation to the general hotel director and asked him that if I can not get any priority why do I need to choose Norwegian again. I received no response. Therefore you can not receive any priority even if you are too loyal to the cruise line. For thermal suite packages, the ship sold more than the available limits in the spa area. Everybody who finds the door open just jumps in. Everybody start having an argument about sitting in lounge chairs. I was assaulted twice by other passengers. I also reported this situation to the general director but nothing changed. The spa personnel most of the time left the door open or some other guests invite others to use spa for free. Therefore the majority f the passengers get really angry for why they paid extra for thermal spa if everybody can jump inside freely. At last, during the disembarkation process, everything becomes chaotic. The ship personnel can able to collect and make passport stamps while we are on the ship and inside the European premises for one week we traveled to Portugal and Spain ports. But they preferred to do EU entry passport stamps on our own during disembarkation at Barcelona. I have to wait a lot of lines, ship exit line, passport stamp line, baggage collection line and taxi stand time. It takes a complete 3 hours. I have been cruised many times but have not seen such a thing in Barcelona for the recent 10 years. I have been many times cruised with Norwegian but their loyalty seems to be nothing more than 2 free special dinners which are limited to 25 USD max order per cabin not per member. I expect them to give unlimited internet or some more dining night for free but once you get platinum, do not try to get higher because once you reach plat plus only thing you get is a dinning chance with an officer as a group of 3-4 staterooms in a main dining room. Especially in this cruise from Cape Canaveral to Barcelona, most of the passengers are really annoyed because only three shows were presented as unique for 15 days. For other days they repeat the shows again and again. Everybody goes to bed at 7 pm after dinner. So we call the ship as a ghost at late times. Epic is a good ship I have traveled with her 4 times in the past. But it was managed well and the level of the service and fun was great. Use to be Burn the floor took a showplace in Manhattan but no more. I have never heard someone playing the piano in the taste also. Furthermore, the waiters are not trained most of them newly joined to the company. Sometimes you have to wait 2-3 hours for a 3-course meal. For even the laundry they keep saying that every day they receive 5000 bags of laundry, they work so hard, they have no time to rest etc. I do not understand why are they acting like this. Read Less

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