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1 Helpful Vote
Sail Date: September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
1 Helpful Vote
Sail Date: August 2019
MSC Prezioza Cruise Review: Our first and only try at MSC. This review is completely based on our honest review/opinion of our experience onboard MSC cruise line. Although we’ve been other lines, this is our first cruise with MSC. ... Read More
MSC Prezioza Cruise Review: Our first and only try at MSC. This review is completely based on our honest review/opinion of our experience onboard MSC cruise line. Although we’ve been other lines, this is our first cruise with MSC. The following is our experience of Pros and Cons during our trip to Hamburg, Germany, Le Havve, Southampton, England, Brugge, Belgium and Rotterdam, Netherlands. Pros: Coffee is excellent. Overall cleanliness of ship and bathrooms were good. Bed is firm but comfortable. Buffet food to open all day with assorted food selections. Some staff were helpful with our questions. Premium cocktails only if you’ve paid extra for the $900 premium package. They offer cheaper packages as well. Gym has a lot of exercise equipment. Frozen ice coffee is amazing. You get to choose an extra large plate/tray for any amount of food. Excursion desk was very helpful in rearranging our missed excursion trip. Some good bartenders. Cons: Constant multiple language announcements over the PA system that on average took 5-8 mins and during the morning hours of 8:30 am everyday as this was a European cruise. Limited (20 mins) time using treadmill. Machine shuts down automatically. Some users reset multiple times including us. No view of ocean when working out - only steel barrier. A bit frustrating - We needed to show passports on many occasions during boarding unlike others ships which is only one time when registering. We did not feel welcomed during the on-boarding process. No direction on where to go. Orientation to new guests was also disorganized. While walking onboard, some staff didn’t know where certain business were located. Some even told us to check the program so not so helpful with verbal directions. Only one restaurant assigned when booking so you’re stuck with only one restaurant but you can pay to dine at other restaurants onboard. Shower stall is extremely small. I’m 6 ft 225 lbs and could barely fit. Our room was a premium balcony cabin on deck 10 (middle of the ship). If you’re taller/heavier you need to consider this or possibly inquire about another floor or cabin. To wash my back, I needed to open the shower door to stretch and wash my back so the floor literally got wet. Very poor shower water pressure and only one trash can in balcony room. Pillows are dead, flat and very uncomfortable. Some bartenders made cocktails too sugary or weak. Need to explain carefully how you like your drink. If you’re going on all-day excursions on MSC, make sure you choose the second seat dining/dinner at 8:30 pm if not you’ll be eating at the buffet. We like kids but there were kids at all the bar rooms/lounges/clubs until late night. They shouldn’t have children hanging out at the bar. They should have a designated area for kids. We didn’t want to be a bar having a cocktails with kids around us. Other cruise lines we’ve experienced does not allow children near a bar let alone to sit at a bar. At the bar 8 pm one night having a cocktail and no music at all. Onboard entertainment is horrible in our opinion. Entertainment is more child-like. Wife and I were having cocktails at the bar and the music suddenly stopped because they were going on a break. Only one band on the Prezioza cruise line. We left one bar and decided to walk over to two other bars and again no music. Paid for premium alcohol package but on one occasion was told that the bartender was on break. When disembarking for excursions, MCS needs to have workers directing where customers need to go. On several occasions, there were no directions provided so some were lost for a few mins. Very disorganized process. We left 2 cocktails in our room and upon return at night, the very same two drinks were still in the room. For the first 3 days we had sheets on the bed but then for 2 days, no extra sheet under the blanket which would be typical in cruise lines hotels etc. Read Less
3 Helpful Votes
Sail Date: August 2019
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests ... Read More
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests was not. All outside decks were locked. There were four entertainment staff apart from Braemar singers and dancers. They could and should have made more effort. A film could have been shown, indoor games organised. Additional karioke or mr mrs type games the list is endless yet we were left to the library or bars. Presumably Fred is cutting back, service very poor lack of waiters very apparent. Also lack of port calls. We were at times almost at standstill waiting for time slot to dock. Have done similar cruise on CMV where staff always going extra mile. Finally the quality of food in Thistle. Very poor, with evidence of lunch menu items appearing in the evening menu. No disguising the representation of dishes in different guise. I went with Fred on Boudicca last Xmas and loved everything. Unfortunately had already Booked Braemar for this Christmas before going on this one. Read Less
1 Helpful Vote
Sail Date: August 2019
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately ... Read More
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately as soon as I got on board I realized that this was not what I expected. Because I traveled with many different companies I can compare very easily. I have been cruising last 10 years with several different companies and ships. This time is my first time with Holland America. I wish to share my experience for the sake of other customers and as well as your benefit. (Actually I am very busy person who works 10 hours a day but I hope it will be appreciated that I spend my resting time to write this.) I have a very serious complaint about the reception manager (or chef) his name was M...... He made me angry so much. He treated me very unpleasantly. We are Turkish but since we are high level civil servant (We are professor doctor working in university) we were given a “special passport” which we don’t need any visa in EU countries. In every cruise, in check in desk they understand it and they don’t keep our passports. They know special passports or they can easily understand when they look at the pages there are plenty of stamps of many countries but there was not any visa. In Rome port they did the same. They checked the passports and gave them to us. The first day was sea day we would be in Cartagena following morning, But at night I found a note someone calling me to the reception. I went there a girl in the reception wanted me to give our passports to them. It was so strange. She said “my manager wants them”. I refused of course. The explanation was not adequate. She called the manager He said “Turkey is not EU country that is why I want to keep your passport”. It should not be a personal preference. I tried to explain why we did not need any visa. But he was person who cannot understand the situation. His attitude and words were very very annoying and irritating. He insist to take it. (Be honest even if we are not obliged to give it. Since I am a mature and respectful and respective person, If he had asked nicely and kindly I would give it right a way). I said no. Finally he wanted to scan them, I said “I have a copy I can give it”. In that case he dared to insist to get them before 7 am in the morning!!!!(Look at his personal caprice) I was even angrier he had to understand that I was a guest and on my vacation no one has a right to force me to do something. I said “I don’t want to get up very early in the morning”. Following day I ask an appointment for “hotel manager” to discuss this issue and the other issues related with crew behaviour. No one responded. I asked total 3 times for an appointment in different days. He didn’t even send a message to me. I know he must be very busy (actually I am one of his businesses) but even dough he should have had arrange someone else to meet me. He totally ignored me (as many of them). He didn’t give any value and credit to me as a human being who actually prefer and trust them to spend her holiday on his ship. There are plenty of issues to be mentioned: But I will briefly tell. First of all the behavior of the crew (most of them) was the most unacceptable. It seems almost all of them don’t like their job. Or even they hate with what they are doing. No smiling at all. They don’t make eye contact with you they don’t even say hello or any other greetings. From the barmen to the waiters, from the officers to simple mariners every one was tossing out you. I was shocked . (none of the ship had not had such a crew like that). First day as soon as we settled, we wanted to have a drink. We approached to the bar (opposite to “guest relation”) no one cared. I asked for a menu. He didn’t even move and looked at me very unwillingly and showed the wall (there were some writings on the wall). We didn’t drink anything. We went up to the restaurant (self-service) in deck 9. For lunch There were some stations with different type of food and there was one person in it as if they were in prison (They were looking at you as if somebody forced them to stand unwillingly). It was so strange that the self-service restaurant was not self-service. All stations were covered (protected from the customers) by glass. At dinner in the 2. floor is another story. It takes ages to wait for a dish. I had to speak to restaurant chef to attract the attention to be served. The most important thing is security. In the gang way going out and coming back, IN all other ship companies they ask to take off sun glasses and hats. It is very important to recognize the people. But in Koningsdam most of customers were wearing glasses and hats !! No one asked them to take off. Crew were only concentrated if there was an alcohol in the bags. All other companies they serve water and wet cold towels in the gangways in every port they make a tent. But in koninsdam we had nothing. Even water. No one greeted and no one welcomed us. Only last day in Livorno a couple of officers were standing in front of gangway and told “welcome”. And no entertainment at all.. There are many more to tell but these are facts. I have no intention being rude I didn’t mean to offend anybody. Because I respect everybody who does their job properly, I spent my time to give this feedback. I am sorry to tell these perhaps they reevaluate the issues to please their customers and consider them as "guest" Read Less
2 Helpful Votes
Sail Date: August 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
1 Helpful Vote
Sail Date: August 2019
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad ... Read More
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad expensive. Norwegian open bar was really not worth it the staff was so rude and made the guest feel unwelcome like we were annoying them. The food on the ship was disappointing. A lot of the food was like hospital food with little flavor. The service from the staff was horrible. The majority of the staff including the bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. I have travelled on other cruise lines so I understand what quality customer service is and it was not there on this trip. When I would approach a staff member with a simple question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” We upgraded one of our rooms to a balcony and it wasn’t worth it. The room was so tight that you literally had to jump over one bed to get in the room. I really wish I had a picture of that mess. Also, before cruising I was told I had to put a $300 hold per room. I did not have to do that my room key was disabled from making purchases which was fine I did not want to make any purchases. So if your wondering I set my payment to cash on checkin and never went to the service desk to change it. No $300 hold and cards disabled. For smokers they don’t sell Newport’s so don’t run out. Based on this experience this will most likely be our last cruise with Norwegian. Read Less
Sail Date: July 2019
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for ... Read More
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for their negligence! I ran two flights of stairs & found room where incident occurred before any medical where on scene! With the exception of the Irish pub, the food in the dining room had no flavor nd non creative options! There was no activity by the pool until the very last day! No one even knew who cruise director was! I met more people than he did! Funny enough we called the asst director to our table at 5 o’clock somewhere and expressed the disappointment without ant activity by pool! Coincidence the next day, last day on ship they did a little something by pool! Everyone enjoyed so doesn’t make sense all other days there was nothing! Other than Lesther at sky bar, Reenan the waiter in Aqua and my room steward Lunni, who were exceptional, no staff on this ship made an effort to get to know you, remember your name or display a personality! Such a shame! Even the officers were no mingling omboard until the last day! Excursions def had some wasted time organizing, days in port were short enough yet time was still wasted! Santorini was a disaster! Four ships in port with over a two hour line for cable car as the tour just drops you off and doesn’t tell you about cable car until end when you started on a bus! We did not get any time to shop or enjoy Santorini as we had to wait in this line, people were fighting not enjoyable & stole two hours of my time and a missed sunset! UGH. On that same day a women on the bus picked a fight shouting curse words across the bus the entire day! The tour guide should have thrown her off yet said nothing allowing her to taint that part of the day! I paid good money for this excursion from the ship on an island I wanted to enjoy to have it ruined! Oh and let’s point out the alternative of walking down the cliff on the donkey trail for 20 minutes in donkey poop, which was not an option to save time due to my friend being hurt on day one due to ships negligence! Last day in Croatia was cut early forcing everyone to change a schedule just to hurry up and wait causing us to get back into port in Venice over an hour late! Added stress! I feel there is a long way to go and some considerable customer service courses needed here! Almost forgot the two days my toilet in the room would not flush! Reported it, was kept up till 3 am while a man worked in closet next to room to wake up with only 2 hours sleep and still not have a toilet that works! July 2019 Read Less
3 Helpful Votes
Sail Date: July 2019
I'd heard that NCL was similar in quality of food and service as Celebrity, but I quickly found this not to be true. The timing was right and I wanted to visit Iceland and Norway, so I booked a guaranteed outside cabin. ... Read More
I'd heard that NCL was similar in quality of food and service as Celebrity, but I quickly found this not to be true. The timing was right and I wanted to visit Iceland and Norway, so I booked a guaranteed outside cabin. Southampton was not easy to get to from Scotland by public transport, and it wasn't my first choice for starting a cruise, now I've done it once, I'll avoid it in future. Embarkation was smooth for me, I did need a wheelchair to avoid standing in line, something which has become a challenge for me. The staff were really kind and helpful, so I was feeling very positive about the cruise. I enjoyed a nice lunch with wine in Windows, but I never saw this pair of waiters again. It was freestyle dining, so you could sit with different people every day. That was a nice touch, but the dishes on the menu were repeated almost every day. The flavours weren't strong and there were some odd combinations. If you like bland food, a rib eye steak option and bruschetta every day for dinner, then Windows or Garden are the place to be, but some of the desserts were very sweet and also lacking in flavour. I also like vegetarian food from time to time, but the dishes I chose were usually overcooked and not balanced. The vegetable sides were usually good, but my prime rib, although huge, was undercooked and cold and I needed horseradish to bring out the light flavour. I found out that the food is sourced from USA for this European cruise, so I guess the meat and fish were frozen. I missed the wonderful range of fresh berries, but I can recommend the pineapple and melon in Raffles! My cabin was close to the elevators and I had a direct line to Raffles, the buffet where I went for most breakfasts and lunches. I had to walk to the next set of lifts, go up 2 floors, then walk back and down 1 flight if stairs to reach Windows, so I didn't want to go to Windows often (I had the option to call for a wheelchair, but I was trying to get fitter without exhausting myself). I did try a speciality restaurant, Shogun. I was told the sushi was good - it was certainly a big portion! I'd been warned about the menu already, so selected the orange beef which was chewy and I couldn't taste or see any orange. The TV didn't always work in my cabin, I had problems with the WC too, but the shower was lovely. The bedroom was big for one person and it was kept clean by my steward, but I missed the cute towelling animals I'd seen on other cruises every night before bed. Spa usually a highlight, but disappointing on this ship, but I did appreciate the facial and the hot stones massage! The entertainment scheduling was bad, with most of the 'best' shows scheduled on days when we were late leaving port, so if you wanted to eat first, you missed the show. Being a morning person, I cannot comment on the late night entertainment. Some of the shows were fantastic, others mediocre. Something for most tastes and all family shows. I attended a Martini tasting which was excellent and a few of us guests wondered if this was the main focus of the cruise - alcohol - I did buy a basic drinks package, and enjoyed a few cocktails - the bar staff were always chatty, no matter which bar; my favourite was the Cafe because she was generous with the nutmeg on my Painkiller! I didn't visit the casino, but it seemed adequate. We only had 1 day suitable for swimming, (most days fine, but we did cruise north, so it wasnt warm enough for me) and I went for a look after the shore excursion. Of course, it was packed, so I missed out. Others enjoyed the pool regularly, or huddled close by in thick sweaters and coats on the colder days. We were very lucky with the weather on most of our shore excursions. It rained in Belfast, but the trip to the Antrim coast and Giants Causeway was beautiful and the rain did stop a few times. I also enjoyed Blarney Castle, but regret not spending some time in Cobh, so I will go back again. I had to pace myself due to recent illness, so I didn't take excursions every day. NCL does charge a lot for the excursions, but the guides are good and on one, we got a Gaelic coffee, on the Golden Circle tour, we got soup and salmon - I can recommend this beautiful tour with so much geology and history, but I'd advise to search for a local tour, it may be better value. I liked Njordfjord, but others didn't. It's a new cruise stop, so not too touristy compared to Geiranger. I enjoyed my walk to the replica Viking Ship. The views at both Norway locations are outstanding! I have a great video of the geyser! For Amsterdam, the journey by local bus and train was almost an hour in each direction. There were tours available either by bus or canal. For Bruges, the port is another ferry port, so very busy and quite a distance by public transport - I was tired that day, and the weather was overcast, so I stayed on board, along with a few people, but the entertainment offered didn't appeal to me so I read another book. I was travelling alone and joined the Solo group. It was quite well attended, and we were invited to join activities other than eating together. You could join in as much as you wanted. It was fun to meet people from other countries. I was surprised at how many countries we represented. Spanish is always helpful on a cruise, especially with the staff, but a lot of passengers also spoke that language and we had different European countries represented as well as Australians and Americans. I'd visit these areas again, but not with NCL. Spirit is being refurbished in January 2020, but until their staff are better trained, I wont be joining a NCL cruise. Most of the staff I met were new. I met one person who'd been with other cruise lines and had 10 years+ experience compared with most of the others with 1-3 months on their first cruise ship. His customer service was excellent, but some of the staff ignored you or pushed past to get into the elevators. I was not the only one disappointed in the food and service. I also know that other passengers enjoyed the cruise a lot more than me, and they will go back. Different people with different tastes - this one just didn't suit me. I also missed the formal nights. I'd been told there was a white party, so I had packed accordingly, but it was only on once, and began during the second show, a late night event, so I could have saved the space in my bag! Read Less
4 Helpful Votes
Sail Date: June 2019
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! ... Read More
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! Then off we go with a dicky propulsion unit needing divers etc in Malaga Malaga was fine as we knew we had an extra day but soon after arrival we were told that we had to stay another day meaning 3.6 days in Malaga ! See my extra info on divers later. So we left Malaga but the next announcement was we had norovirus which started to kill the pleasure even more. We raced at 22 knots to venice . It was just as we left Venice we met the USA divers who told a slightly different story . The Malaga stop had not had Spanish diving approval which took some time before two faults we found . The repairs needed that extra day after all but even then the divers explained they had to dive in Venice BUT these was only allowed with Italian diver plus. The divers were leaving Venice to check out the bits at split and that is where I did not see them any more. P&O never explained all this and generally were poor in information . The norovirus controls were lifted at about 2 thirds of the cruise ! So P&O will probably point at their terms of business in removing a ports for repairs and Put norovirus down to other reasons. As this was to be my last cruise I can only explain that after a multicruise life this was a different P&O and a poor show even though some items were good. As regards the Arcadia as a ship I comment it is poor with 30 seat only cinema, a dining room aft which to my 91 year old near cabin user in B2 as against my B22 Was a trek ! The spa helped my poor feet in place of a massage due to walking round Malaga on a Sunday with not much open. I,m home sad at this last cruise and leaving my view of modern P&O to be forgotten. Nothing can compensate for that last bad cruise but nothing likely to come....will tell you if! Read Less
6 Helpful Votes
Sail Date: May 2019
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one ... Read More
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one knew what they were doing, never even met our room steward. No customer service to call, lines were hours long to get anything answered. Syd Norman nice addition with syd Norman band very entertaining. Burn the floor and million dollar quartet nice entertainment Dueling piano entertaining at first but played same songs over again No smoking in casino should be implemented. Smoke permeates bistro, makes whole 6th floor unusable Food in buffet was commonly cold, chicken over cooked. Indian food was not as wonderful as it was on the bliss. Specialty restaurants were exceptional - Brazilian, steak, Italian, raw bar. Missed 2 ports, one due to leaving 4hrs late and the other from what we hear was due to Norwegian passing it off as weather but it wasn't. The tendering was an absolute nightmare. Took hours to get off. Some ports you'd literally have 2hrs before having to come back and stand in another line for 90 mins to get a tender. HOT MESS. We are likely done with NCL after this one. First trip on Getaway in the Baltics was great, Bliss thru the Canal was wonderful, this was all unacceptable and they offered no refund for missed ports nor compensation for missed tours not refunded on the missed ports. Bad. Read Less
1 Helpful Vote
Sail Date: May 2019
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied ... Read More
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied results, but you can't change the architecture and in that regard, the Dawn will always be inferior to the NCL Jewel Class. The decor ranges from mystifying (the artwork in the Venetian) to tacky (the 1970's shopping mall-style atrium). I would advise anyone booking the Dawn to AVOID DECK 4! I was kept awake for half the week with a rhythmic metallic banging every ten to 12 seconds! Despite reporting it, no solution was found until it seemed to go away on its own - only to be replaced with more random noises. As a single traveler, my beds were pushed together to make one big bed. The only problem is this left little room to safely get into bed on either side due to the built-in desk on the right and the 'stored' bunk on the left, which juts out eight inches into the room. Who looks at this and says "that's okay?" The solution was to push the against the left wall, which was okay for me, but what if a couple were in that room and wanted a double bed? They would have to disturb their partner to get in and out at night! My bedside tables looked like they were from the original 2002 design and were eroded and chipped at the edges. The shower temperature nob was missing its button and sharp metal edges were exposed. The closet hinge was detached. Again, who looks at all this and says "that's okay?" Deck 4 was once shut down completely for a crew drill. The two tender ports used deck 4 as well, so our corridor was a windy, cold, crowded place for two full days. Don't get me started on the elevators, which were a real trial for even the most patient traveler. The ship tries to be accessible, but trips over itself in the customer service area of accessibility. Activities are often held in the atrium, three steps up from the floor. The Venetian Restaurant has ONE elevator to avoid its idiotic grand staircase, but just try to get the staff's attention when they are all on a staircase behind you when you enter! This was a Canada New England cruise, but the only lobsters you'll find are on the postcards. Not even in the premium eateries! The NCL menus are all the same whether you are in Cairo or California. The Venetian (the main dining room) serves brown and serve previously frozen sausage and deep fried hash brown patties - McDonald's at Sea. Worst thing about NCL - they NEVER STOP UP-SELLING! Nearly everything except a game of trivia costs an added fee. I was getting target marketed sales pitch letters and robo-calls IN MY CABIN! I had to demand to be taken off the list. Still, every announcement for activities at sea is for things that require a fee. The staff is generally very nice and super accommodating, except for one woman at the Shore Excursion desk who barely looked up and never spoke while I was telling her how their "HIGHLIGHTS OF ST. JOHN" was a misnomer. The first stop on the bus was a view of the reversing rapids that was dominated by a HUGE Paper Factory belching white effluence into the air. The second stop was a cross between a craft fair and a supermarket. The third stop was closed! All the while, feedback from the guide's microphone and condensation on the bus windows due to the weather. Neither driver nor guide knew what to do about these conditions, despite their experience. If I wanted to see factories and shopping centers I could have stayed in New Jersey. Even if it had been a clear, sunny warm day - St. John was a massive let-down. For Newport and Portland, NCL's only help for those not using their own tours, was a poster board next to the customer relations desk. No map, no shopping tips, no restaurant guides - nothing. Just one bulletin board for everyone wanting to plan their own day off the ship. The Dawn should be retired. It will never satisfy the experienced cruiser. Read Less
1 Helpful Vote
Sail Date: April 2019
I chose this cruise because of the value and mostly because it leaves locally from a port in my home town. The bed was uncomfortable and the ship does not provide ANY alternatives. The response to maintenance took days. I had brought ... Read More
I chose this cruise because of the value and mostly because it leaves locally from a port in my home town. The bed was uncomfortable and the ship does not provide ANY alternatives. The response to maintenance took days. I had brought protein drinks that had to be kept cool and the fridge wasn't cooling. For some reason the ship decides to schedule maintenance on our balcony during the early morning while we were at sea and told us to keep our doors locked and curtains closed. When I opened the doors later I found notes to not touch the railings and the smell was awful. The entertainment was Vegas Lounge level. Other than the helpful, awesome crew, I was very disappointed in just about everything else. The food was pretty good too. My only complaint about that was that out of all 20 or so choices of dessert there was nothing chocolate (except cookies) on many nights in the buffet. Try Royal Caribbean instead! Read Less
2 Helpful Votes
Sail Date: January 2019
Embarkation was a nightmare. Not a good way to start the cruise. Waited in line for an hour and a half to board in the heat. Cabin - was just ok. At least I had closet doors unlike a lot of other solo guests. The carpet was filthy and ... Read More
Embarkation was a nightmare. Not a good way to start the cruise. Waited in line for an hour and a half to board in the heat. Cabin - was just ok. At least I had closet doors unlike a lot of other solo guests. The carpet was filthy and stained. The 2 plugs are in wacky locations. My power strip did not fit the space they were in. I would have to unplug one thing to charge another or to use something. Annoying. The toilet kept stopping up and so did the sink. The lighting was awful in the solo cabin I had on Deck 11.The hallway was extremely narrow, smelled terrible and there was always at least 3 cleaning carts parked in them. Along with the stewards who were pretty noisy. My steward did a good job but he was annoying. He was constantly calling my cabin...even when the do not disturb sign was placed. I had the do not disturb sign out and he entered my cabin anyway. He said I called and you didn't answer. ????? One of the entrance doors to the solo area never worked with the key card. This was inconvenient and it was never fixed.There was something going on with the ventilation on the ship. So many people were coughing and hacking and complaining. I was one of them and I among others still have it. This made sleeping impossible...so did my noisy neighbor in the adjoining cabin and the stewards in the hall that were outside my door constantly. Food- I was not impressed with the food. My last cruise was on the Escape and I loved the food. The service in the Manhattan Room was very slow. The singer in the Manhattan Room was so loud on the last night of the cruise... it was borderline obnoxious. O'Sheehans is usually one of my favorite places.Our waiter "forgot" he was waiting on us one day midway through our meal. When we asked for service he said did you check in up front? Shows - I loved the cirque show...the food was not impressive. I missed Priscilla Queen of the Desert because I was miserable from coughing; and was unaware how limited the shows were. Did not get to see it. Pool area- actually liked the outdoor food they offered and usually the music. The bartenders were not very friendly and seats were scarce. H20 - Stairs to get to the bar? Not very well thought out.We spent most of our time there on the Escape. None was spent there on the Epic. My friend is disabled and that made it inaccessible. Solo lounge - was relatively small and needed a better variety of snacks other than cookies.The bartender during bar hours was a plus and he was very nice. Elevators - Need one mid ship. I did not enjoy going through the smokey casino to get to the other end of the ship. Tinders - Yikes Not fun.One of them actually caught on fire. We had to tinder into another side of Grand Cayman which made us have to taxi to the port we were supposed to be at. This cost us extra money and time was lost that could have been spent in the port. Nothing back from NCL for this inconvenience. Disembarkation - was the best experience. Easy and seamless. I could not wait to get off of the ship. I was counting down the days...that is pretty sad. Ports - other than Tinder ports the process went smoothly to visit the ports. The ports were nice and we had good weather for the most part. The company I shared on this cruise was nice. The solo coordinator Veronica was wonderful. I will not go on the Epic again. I had 3 future booked cruises that happened to be on the Epic. They are canceled. Perhaps the Escape spoiled me - The crew was nicer, the bartenders were nicer. The ship and my room were immaculate and the food was exceptional. This experience will not keep me from cruising with NCL ...I just won't cruise on this ship anymore. Read Less
8 Helpful Votes
Sail Date: December 2018
If you have a Disability like me with wearing an Air-Cast Boot and partly blind with a cane the staff won't help you and not even at the terminal in Brooklyn, NY. This was for embarkation and I was alone traveling. The cabin was ... Read More
If you have a Disability like me with wearing an Air-Cast Boot and partly blind with a cane the staff won't help you and not even at the terminal in Brooklyn, NY. This was for embarkation and I was alone traveling. The cabin was very nice and the Cabin boy I had was wonderful. He made sure everything was well stocked. The Britannia Restaurant is very nice and my dinner companiens are wonderful and glad they sat with me at the table. I each gave them a box of Fudge to say Thank You. However QM2 knew I was a vegan and they did not bother to get products for me. The Chef did not even know what yams are.! Makes you wonder.? Staff in the Britannia very stuffy as they did not want to smile most of the time. The Entertainment was fantastic and the Dancers amazing. Went to afternoon Tea and they served products with Nuts in and had an allergic reaction and medical and staff did not care and took me 2 days to recover. One day I asked for toast and on the side I had mold on. Service from the staff very Rude and talked about guests behind your back in own language that I can understand. No Ports of shore as went right to Southampton from Brooklyn, NY As for Disembarkation was the same problem as staff did not care if you have a Disability. After I got off my bags went on the floor and yes I cried. The security in Southampton are wonderful and they helped me since QM2 staff could not care. In my opinion I would never go back on the QM2 due to the problems and staff. Read Less
Sail Date: December 2018
This cruise was a gift and I was grateful for the opportunity, but let me be frank with you in the following description. Little did we know the disappointment we’d meet at the very entrance with their prolonged entry wait. Services ... Read More
This cruise was a gift and I was grateful for the opportunity, but let me be frank with you in the following description. Little did we know the disappointment we’d meet at the very entrance with their prolonged entry wait. Services bragged about the boat docking early at 7am and said we should be boarding soon, that was around 3pm. We didn’t board till almost 7pm. There are numerous inconsistencies with information. It was difficult to be positive given the back to back frustrations. They did do their part to serve alcohol endlessly, which is honestly the only perk to riding this cruise line. The food was comparable to school rated lunches. There was hardly any quality. The dining services really tried to make up for what was lacking on the ship. They were great and did their best. The entertainment shows were subpar, which I guess good be ameliorated by alcohol consumption. I was tired of being asked condescendingly if I was of age to drinks, easy fix: mark it on the embarkation card that obviously took so long to make. Might as well put all the necessary information on there. The daily itinerary needs to be revamped as there was so much clutter and the most important information wasn’t highlighted nor clear. There were several areas with severely musty smells and the crew struggled to relieve areas of the stench. The towels and bed sheets were stained with questionable substances and made its cleanliness questionable. The worst part of it all was my inability to rest because of their BED BUG INFESTION on level 8 (and possibly beyond). 3 sets of cabins from our group were later confirmed to have traces of bed bugs. That NEEDS to be a priority to resolve. A lot of passerby crew members were smartasses and that was an unnecessary amount of sass I witnessed repeatedly directed at many people on the ship. The crew really tried to make a pleasant vacation, but there were too many areas of disenchantment that they couldn’t make up for it. Hence the draw to ride the cruise because of INCLUDED alcohol. It’s not freee because you pay the price with all of these discomforts. Their 2013 remodeling should’ve been more drastic because it didn’t do it much justice in this modern day era of cruising. Also with their obsession with spraying alcohol or hand sanitizer did not cover up the fact that several of the soap dispensers weren’t working in the public restrooms. To conclude I would not recommend this cruise for families especially with minors seeing all the inappropriate behavior of everyone taking advantage of the unlimited drinks which were poorly handled, given that half the time crew asked for the room key to swipe and the other half they gave up because it was too much work on top of the demand. Read Less
Sail Date: December 2018
I read all of the reviews before booking this cruise with Norwegian sky. The cost was an expensive for me to travel alone, so I booked it with no expectations. The reviews were right on. It was an all inclusive cruise to the Bahamas from ... Read More
I read all of the reviews before booking this cruise with Norwegian sky. The cost was an expensive for me to travel alone, so I booked it with no expectations. The reviews were right on. It was an all inclusive cruise to the Bahamas from Miami. I booked an Outside room which is the perfect size for just me. I’ve been on two cruises previous so I understood the room size is quite small. The round porthole window was huge and really cool to look out in the morning as we were docking at the ports. The weather wasn’t great it was cold, very windy, the boat was rocking. Of course none of that is the cruise fault and to be expected in December no big deal. However! The staff was well under par. From customer service, to the shops, to the bars, restaurants and Most important the food. Mediocre or less. I’m not a big drinker so the all inclusive alcohol didn’t really matter to me. I’m glad for that because the bar staff always seemed like you were interrupting them and I only had a few drinks the whole entire cruise. The wait staff walking around the deck barely interacted with the cruising people. The recreation staff tried to get people involved but there was an a lot of space. At the end of the day, I’d rather pay more Money for better service, better food and a better ship in general. Read Less
7 Helpful Votes
Sail Date: November 2018
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we ... Read More
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we slowly discovered that Holland Americas cruises are a mere shadow of what they used to be. The ship itself is still beautiful and as always the crew are always ready and eager to please. I could not have asked for more as far as service. Sal and Donny, our room stewards were the best I've ever had! And every single service person was fantastic. Now the not so good to bad. There was constant maintenance going on. Buzzing and drilling, sometimes at 8 or 9 am! At one point they were treating the wood where the pool is at the height of the day when people were sunning and swimming and the stuff they used had a strong chemical odor. Unacceptable! I know stuff needs to be done, but I have never been on a cruise where it was constant and interfered with the cruise enjoyment. The Lido Deck seemed to always have stations closed so the food variety was limited and it was closed way more than it should be. The food was for the most part just okay. Sometimes it was great, but for the most part it was mediocre to tasteless. The dining room food was the same. Nothing to write home about. In room dining was a challenge. Especially at night after 12. We would sometimes be put on hold for 15 minutes and then just give up. We were told that there were only 2 people on at night, one preparing, one delivering! Are you kidding? 2 people to service a ship with almost 2000 people! Again.....unacceptable! During the day it was pretty much the same offering of things to do day after day. And I was not at all happy that any activity we chose seemed to be a commercial promoting something to buy. I went for the morning stretch and was asked to do an imprint of my feet. The stretch (it was very good) turned into a commercial for the product Goodfeet! Anti aging talks were commercials for skincare. They even do botox and fillers! And teeth whitening! Oh brother! My sister got 2 massages and that is because the masseuse was incredible. I had a sample when I got a mini neck and head massage. Yes, they were fantastic! The casino staff were wonderful and helpful. Daytime activities were pretty repetitious and boring. The computer "expert" was anything but. Now to the entertainment.........or lack there of....... I don't know who came up with the idea of "The Music Walk", but they should be fired. Night after night it was the same. The BB King Allstars, were very good, but every night they played the same songs and by the middle of the cruise you could tell that even THEY were bored! And that was the only choice for dancing. One club. The Classical musicians were fabulous and did play a variety of offerings. Then we come to "Billboard Onboard" featuring something I assume was supposed to be like the movie The Fabulous Baker Boys, with 2 Baby Grands face to face. Unfortunately their voices and playing were mediocre at best. The singing was pretty bad, so off key and not just a little. I will say that the crowd, which as I mentioned in the title of this review were an average of 70+, seemed to really like them. I just couldn't get past the poor vocals. And finally we come to the Mainstage entertainment. The Ship Singers and Dancers were sub par. The 3 vocalists were just not good. The shows were boring. The female singer had zero passion and sang off key consistently. One of the male vocalists was okay, the other one was also off key a lot. 2 of the dancers were fantastic and full of passion and enthusiasm, the rest of them could have phoned it in. So mechanical! Such a complete disappointment! The guest entertainment was a mixed bag. Island Magic Steel Drums were superb! I absolutely loved them! Thomas John, the comedian was side splitting funny. Love love loved him! I was so looking forward to the magician and so, was a bit disappointed. He was okay, but his delivery was awful. He would preface each trick or illusion by telling us how great it was going to be or how we were going to be talking about it the rest of the night or the cruise for that matter. Really? He laughed at his own jokes which were far from funny. I will say that some of his illusions were good and his little dogs were adorable. Also, there were no passenger participation activities! Specifically a talent show. This was the first cruise I was on where they didn't have, at the very least, Karaoke! What a complete bummer! Our Shore excursions, two with Holland, two with vacations to go were great. I will not be going on another Holland America Cruise, even though my Mariner status went up a notch. They have gone so far downhill. They are nothing like I remember. They have gone from 5 star to 2 star. Everything but the incredible service of the crew has suffered.They have become a series of commercials for various items for sale. My next cruise will be on Royal Caribbean or Celebrity. Read Less
4 Helpful Votes
Sail Date: October 2018
The crew is friendly but rather unhelpful, they never clarified any instructions and I was offered a drink maybe once in my several days by the pool. There was no one out taking drink orders and bringing drinks. The food at the formal ... Read More
The crew is friendly but rather unhelpful, they never clarified any instructions and I was offered a drink maybe once in my several days by the pool. There was no one out taking drink orders and bringing drinks. The food at the formal dining was not great, and even upon sitting at the bar my younger sister tried to get the crews attention for over 30 minutes. I’m addition when we made it to our second stop we originally were told we could get off at 11, well going through customs has people still on the boat it’s alrwady 2 o’clock. Originally they also said we didn’t have to be back on the hot until 8, that has also been moved up until 6:30. This is the most unruly cruise I’ve ever been on, people are missing their excursions they paid hundreds of dollars for, and frankly it isn’t even worth it to get off the boat anymore. Simply ridiculous. All of this said, we were looking for a cheaper cruise but I feel even for the price it wasn’t worth it. Read Less
2 Helpful Votes
Sail Date: October 2018
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to ... Read More
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to cruising, but I will say I have not had these experiences on any other cruises I have taken. Norwegian Customer service staff is not helpful. My first tip off should have been when I called Norwegian's customer service before the cruise. I was double checking what the travel agent had told me. I had a late flight into Quebec and I was concerned with getting on board the ship if I missed the first day's last boarding time, which I had been told was 11 PM. The travel agent told me if I did miss this time, I could board the next morning after 9 AM, since the ship would not sail until after 5 PM. The Norwegian agent told me that I should have called them directly because I really did need to get on board the ship that first day and my travel agent should have told me that. I was so appalled that I called back and spoke with another Norwegian agent who said that my travel agent was correct and that I could board the following day in the event I was unable to make it there the first night. (I made it at 11:05 PM and got on the ship – yeah!) Once on board, you will have to figure out for yourself where to find things, what deck to take to disembark and the time to be back on the ship, etc. If you miss the one sentence in the announcement that tells you this, you are out of luck. They also do not respond to complaints. I did so in person and also wrote a complaint to them regarding my sleeping room and the noise. I was NEVER contacted by any customer service personnel. This is unacceptable. We were awakened every night by the cleaning crew in the restaurant that was directly above our room. This vacuum should have been used during the day when everyone was awake and the restaurant was closed. The Oceanview sleeping room was nice, the 1:00 AM wake up was not. Sydney is a stop that is not worth going to - there is nothing worth seeing, unless you want to take an hour-long trip (one way) and pay far too much money to see Alexander Graham Bell's house. We did not see many leaves turning color and we had assumed we would see them as the ship went along. Not so. You mainly see water only. No land. We did take a few hop off and on tours and did see a few trees with leaves changing color. If you think a tour will be cancelled due to weather, think again! If it is raining cats and dogs and you can't see anything out of your window, you will go anyway so be wary of timing and weather. You also have to go through what they call "customs" on the ship when you enter US water. Basically, everyone on the ship has to walk in a line and show your passport. This was a pretty big fiasco with the ship blocking most elevators to only go to the 7th floor where this was going to be held. We had people in wheel chairs and scooters trying to get to the 12th floor for breakfast. So - they had to go to the 7th floor, and get off, then wait in the very long lines to get back on to go to the 12th floor. It personally took me 40 minutes to get from the 5th floor to the 12th floor (and I walked up the stairs to the 7th floor) for my morning coffee. UGH! I will give credit to them for good food, great restaurant service, and good entertainment. If you stay somewhere besides the 5th floor, it might be something you will enjoy. If you want to view leaves, take a bus tour. Best Wishes! Read Less
1 Helpful Vote
Sail Date: September 2018
My 6th cruise with AmaWaterways. My previous cruises on other ships in their fleet were spectacular. I either had French or walkout balconies. There were many times I would sit out and watch the world go by while sipping a glass of wine.A ... Read More
My 6th cruise with AmaWaterways. My previous cruises on other ships in their fleet were spectacular. I either had French or walkout balconies. There were many times I would sit out and watch the world go by while sipping a glass of wine.A perfect way to see the castles on the Rhein. Being a solo passenger, they would always wave the single supplement so I could enjoy a room on the Cello or Violin deck. This trip was different. Rooms on these decks were no longer made available for waving single supplements. Only the lower class cabins were offered now. To some, this may not have been a problem, but to a person as myself who is just over 5 feet tall, looking out the porthole was difficult as you would need to stand on a chair to accomplish this task. The next problem was the narrow staircase . My first attempt at climbing up to dinner, I somehow trip on a step. I wasn't hurt....just embarrassed. Staff was still excellent, but this lost its appeal to travel with this cruise line. Take heart though...excellent for just starting out with river cruising, but definitely a disaster for seasoned travelors Read Less
1 Helpful Vote
Sail Date: August 2018
I have been on this ship quite a few times, as I am now a Platinum Latitude member. At the time of this sailing, I was Gold. Granted, the latitude rewards are not much, but this time I expected to have discounts for on board shopping and ... Read More
I have been on this ship quite a few times, as I am now a Platinum Latitude member. At the time of this sailing, I was Gold. Granted, the latitude rewards are not much, but this time I expected to have discounts for on board shopping and spa treatments, which should have amounted to me saving $150.00. I expected the issue to be resolved after speaking with my cabin steward, who looked into it. (Some free items like water and wine should have been brought to my room, and I noticed I didn't get them.) He politely told me to check with guest services. I did, and they told me they also "didn't have information regarding my latitudes status." So, apparently, it's my problem, according to NCL. Whatever they have in front of them on their computer at the time is what you get. I had expected to resolve this easily. I was wrong. I enjoy this cruise and did have a good time, but because this issue shouldn't have been an issue in the first place, I took off a few stars. I think NCL has serious issues regarding customer service. I've read many other reviews of complaints regarding customer service at the atrium lobby. Seems no one cares to resolve complaints of any kind when you try to speak with people there. I now see they had clear reasons to complain. I did find the crew everywhere else on this ship to be friendly and helpful. The food, entertainment and activities were, as always, very good. I could do without the constant nickle and diming of buying lottery scratch tickets, bonus bingo tickets, paying more for certain food items, even in the main dining rooms on the same menu. Unless you note the asterisk on the menu item, you won't know you're paying for it. How many times must that happen?! I have written my complaints to NCL. I would expect them to resolve this with a refund equal to the discounts I didn't get and should have. I really don't care about the things I should have gotten in my cabin, but I definitely should have gotten the priority disembark that would have meant being able to walk off the ship without being in any line. That took 1 1/2 hours! Bottom line? We'll see how NCL handles this. If they choose to ignore me, which I suspect will happen, I will likely not sail with NCL again. Read Less
5 Helpful Votes
Sail Date: August 2018
The opportunity to visit Cuba was very attractive to me, and having cruised with RC in the past I thought this would be an amazing trip. I was half right. Visiting Havana was a dream come true in many ways. The service provided by Royal ... Read More
The opportunity to visit Cuba was very attractive to me, and having cruised with RC in the past I thought this would be an amazing trip. I was half right. Visiting Havana was a dream come true in many ways. The service provided by Royal Caribbean was a nightmare in many ways. From lost luggage to bad food to inaccurate tour descriptions to a poorly maintained ship and an utterly unapologetic (to the point of rudeness) service staff, they cruise line did everything possible to try to ruin my and my family’s vacation. I get it that Empress is an older and smaller ship with fewer amenities. But to me that means the service has to be that much better. Instead I found myself surrounded by churlish and impatient staff, some of whom openly admitted they hoped to not have to work on that ship much longer and get “promoted”to a bigger ship. In Havana our first tour was good, if not exactly as described. The second tour we took though was a complete rip off that barely touched on the original itinerary we were sold on and ran twice as long as it was supposed to with detours to inappropriate “cultural” attractions where we got high pressure sales pitches to buy art and to make donations to performers we never asked to see. Furthermore, the tour took us to many of the same attractions we had seen the day before even though they were not listed on the itinerary. And this was the most expensive tour they offered. If you go choose ANY other cruise line (they couldn’t be worse than this one) and be very cautious about what shore excursions you buy. Read Less
6 Helpful Votes
Sail Date: July 2018
The embarkation process was efficient but the security checking staff need to improve their manners and consideration of elderly passengers, and try to emulate their counterparts at airport security checks. Dining in Empire rooms ... Read More
The embarkation process was efficient but the security checking staff need to improve their manners and consideration of elderly passengers, and try to emulate their counterparts at airport security checks. Dining in Empire rooms unsatisfactory, queues to get in, noisy loudspeaker announcements and meat and fish dishes sometimes tortured. Exactly the same dishes available in better condition in La Playa grill. Price of wine unreasonably high cf my previous cruises, $14.25 per glass. The La Playa grill was well run with pleasant and efficient staff I was told there was no longer alibrary on board, a deprivation The cabin was good and steward efficient and pleasant The electronics for allocating places on tenders to go ashore at Ile des Pins broke down leading to delays, confusion, and yet more queuing. Someone at breakfast first day out warned me to “expect the atmosphere of visiting your local RSL club in Sydney “ - a very perceptive remark. Sorry to be so negative but the senior management of Carnival needs to improve Read Less
5 Helpful Votes
Sail Date: July 2018
I really would have liked to see more variety on the boat, lots of luxury, lots of people, few pools and slow service in the restaurants. The shows more of the same. It's not a "fun ship". The service charges you consume ... Read More
I really would have liked to see more variety on the boat, lots of luxury, lots of people, few pools and slow service in the restaurants. The shows more of the same. It's not a "fun ship". The service charges you consume that are not included are very high. There is no variety of activities in the pool or when the boat is on the sea. Only the 70 's party was super fun for everyone. Captain's night was waiting for more activity. For the price of the boat they offer very little. It is a boat with capacity for many people but they do not have the right facilities to meet in the pool area, not chairs available while on the high seas. Few elevators for so many people. NO variety of food in the outside restaurants is always the same. Programs in the salon Boleros and other boring. Karaoke boring, In the casino cigarette smoke is so strong that you can't even play. For those who smoke you will like it but, the smell is intolerable. The room services charge was abusive. Really in not my first option for the next cruise. Read Less
1 Helpful Vote
Sail Date: July 2018
I traveled on Carnival Pride for seven days. This was my first time cruising. I chose a cruise because I have never taking a cruise and it was my birthday trip to myself. The comedy shows and karaoke were the best thing on the ship. The ... Read More
I traveled on Carnival Pride for seven days. This was my first time cruising. I chose a cruise because I have never taking a cruise and it was my birthday trip to myself. The comedy shows and karaoke were the best thing on the ship. The ship did not offer many activities. The ship was not thoroughly cleaned as it should have been. The quality of the food was very poor. The buffet was extremely horrible.The food was very bland , overcooked and the variety was horrible. The restaurant was a little better , but not that much better.There is really not much to do on the three different Islands, if you do not plan an Excursion. Freeport was by far the worst. There was absolutely nothing to do there. My cabin was always cleaned. The staff there are truly overworked. The ship should be updated. Two days out of the 7 they woke us the guest up early by stripping the paint off the sides of the boat with very loud machines. That was extremely rude and if you want to sleep in you could not. If you wanted to use the iron and ironing board you have to literally walk half way around the ship to find it . Instead of having an iron and every cabin . Instead of offering one free portrait of when you first arrive on the ship you have to pay for everything! Be careful of all of the fees and gratuity that they charge. I advise that you check your sail card everyday, so you won't get hit with fees before you exit the ship. I will never travel on this ship ever again. For the price that we all paid, it really was not worth the money we paid. Last but not least the cruise director was absolutely fabulous. He made sure that everyone was having a good time and he put on some good shows. Read Less

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