1. Home
  2. Cruise Styles
  3. Singles Cruises
  4. Singles Cruises Cruise Reviews
Cruise Ratings
1,135
641
339
149
130
See Reviews For
1 Helpful Vote
Sail Date: August 2019
This is a newer ship with new technology and it has some of the best features with updated state rooms, or show rooms. Because it is a bigger ship with more passengers, they have better shows. The talent is the best I have seen on a ... Read More
This is a newer ship with new technology and it has some of the best features with updated state rooms, or show rooms. Because it is a bigger ship with more passengers, they have better shows. The talent is the best I have seen on a cruise ship. The showroom in the back of the ship has stages that go up and down and holes open in the ceiling where people come down on a wire to put on a great show. There are more lounge acts with more entertainment. But those are the good things. The bad part is the music is way too loud and they think that people like it that way. But I saw people leaving the show because they didn’t like it. I wore my ear plugs and was ok. The ship is set up for all ages and they do a good job at keeping young folks on deck 15 and gamblers in the casino on deck 3 that is away from everything else. But the folks that like to go on this ship are people that like bumper cars, rock climbing, the flow rider, etc.... I have never seen so many people with tattoos and people wearing old T-shirt’s on a cruise ship. Formal night is a joke. Only 20 percent of the people put on a jacket or wore a tie. The rest of the folks were comfortable in T-shirt’s or whatever they were wearing that day. Most of the people in the lounge or walking around the deck look like they just came from Walmart. Maybe this is what some folks like, but it is not for me. The food and service is much better on Celebrity and Princess. The people working on this ship do a great job or the best they can. But there are about 3 passengers for 1 crew member on this ship while Princess has 2.5 and Celebrity has 2 and Crystal might have 1.3. The difference can really be seen in the dining room with long delays and having to wait on your waiter. We have no regrets taking this cruise, but I think others ships in this price range are better. Read Less
2 Helpful Votes
Sail Date: July 2019
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and ... Read More
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and inedible. Poor selection of desserts. Staff in dining area not very attentive. Buffet very good with a nice selection. The Piazza entertainment was very enjoyable. The ice cream bar was poor, soft ice cream and few toppings. Dated furnishings but in good repair. Water leakage on some decks. Cabin very comfortable and larger than expected. Temperature control excellent. Housekeeping staff very good. On ship daily activities varied and very good. A good variety of excursions. Length of stay in some ports very limited. The shops were not very exciting, poor selection. Some items highly overpriced. Bargain sales poor. Personal items very limited. Internet service very poor and expensive. Entertainers on the whole good. Laundry room efficient. A nice addition. Read Less
Sail Date: July 2019
This was my third Holland America cruise. My two prior experiences were very good. Food in the main dining room in the past was good to excellent. On my past trips there was sufficient entertainment and on board activities. Not so on ... Read More
This was my third Holland America cruise. My two prior experiences were very good. Food in the main dining room in the past was good to excellent. On my past trips there was sufficient entertainment and on board activities. Not so on this cruise. Food in the main dining room was okay to poor. On the gala evening, the lobster in the surf and turf was old and cooked to death. So too was the filet which was tasteless. I opted for the optional Rudi's Sel de Mer dinner and was well pleased. Excellent food, excellent service. As to the entertainment, the dance numbers in the variety show entertainment were pretty good, but the vocal numbers were aimed at a 12 year old audience and you had to endure them to see the dancers. There was a very good jazz band playing in the ocean lounge, which unfortunately was not the best venue for engaging with the music. A violinist and pianist were the bids for classical type entertainment but the pianist was not very talented. The staff was, as always on HA, excellent. That is, my cabin stewards, the restaurant servers and wine stewards all were exemplary. My suite was always clean and well provisioned. Not so the customer no service staff in the atrium. When they did not know the answer to a questions, they sent me away instead of trying to find the answer for me. Read Less
1 Helpful Vote
Sail Date: July 2019
Alright first the Cons: I’ve been on breakaways sister ship the getaway 4 times and i know both ships are identical but their not. Breakaway wasn’t put together as well as her sister ship. What i mean is noise. I booked a studio ... Read More
Alright first the Cons: I’ve been on breakaways sister ship the getaway 4 times and i know both ships are identical but their not. Breakaway wasn’t put together as well as her sister ship. What i mean is noise. I booked a studio cabin 11563 it was horrific. First thing is every morning at 6am the cleaning staff would start working on the floor. This included an access door that slammed so hard that my room would shake. And this door would slam shut almost every 10 seconds. I couldn’t understand it and counted the seconds in between.. The only conclusion i came up with is that the cabin stewards were intentionally going through this door to wake people up and get them out of their rooms so they could begin cleaning them. I mean horrifying loud. My other nightmare were these young kids who were booked in the studio cabins. Another nightmare. The punk in 11567 would invite his juvenile friends from across the ship to enter his cabin after 1am for a late night party. Leaving the studio cabins acess door unlocked for easy entry. I could hear every word until 4am where i called security twice that week. The other time i called security was when after midnight one night i could hear a girl screaming like she was being assaulted right down my hall. I’ve cruised 16 times on ncl and loyal to them as a platinum cruiser, but i will never return to breakaway. The pros: everything after was awesome. The specialty restaurants were excellent, i ate in both cagneys & la cucina incredibly delicious. Every day was sunny and bright and the pool packed with people. The bartenders were efficient and kind. I suggest giving them tips as this will insure a quick return on your money. They really appreciate it and most don’t tip. Atrium had great shows which were entertaining and fun as the atrium is the heart of the ship so arrive early. Loved all ports of calls except belize, because as a private island i don’t agree having to pay for everything. Ship staff was amazing and the bar manager sent me a bottle of red wine. Read Less
7 Helpful Votes
Sail Date: July 2019
The staff were mostly lovely, helpful and willing. Though it was difficult to communicate with some as their English was poor. The trips were reasonably well organised, pity that the Scilly isles had to be omitted, sea too rough to use ... Read More
The staff were mostly lovely, helpful and willing. Though it was difficult to communicate with some as their English was poor. The trips were reasonably well organised, pity that the Scilly isles had to be omitted, sea too rough to use the tender. Food at dinner in the Waterfront restaurant was sometimes tepid, sometimes it was very difficult to find a seat in the upstairs buffet, I think most of us enjoyed the food most of the time. Wide choice in the buffet. There were few lectures can't comment as I only went to one, fell asleep during it. The talks on our destinations were mostly concerned with their excursions rather than the place itself. The public rooms were comfy and pleasant, pity the library was closed much of the time. I personally found nothing of interest in the on board shops. And the duty free was expensive. Cabins had a fridge plus tea and coffee making facilities, which was very nice. The ship appeared very clean' Evening entertainment was patchy. Read Less
3 Helpful Votes
Sail Date: June 2019
There is no doubt Celebrity Edge looks good. All those Kelly Hoppen greys and beiges. But does it feel good? Well not to this seasoned traveller. Celebrity have made a great effort to lower the age demographic of their passengers. They ... Read More
There is no doubt Celebrity Edge looks good. All those Kelly Hoppen greys and beiges. But does it feel good? Well not to this seasoned traveller. Celebrity have made a great effort to lower the age demographic of their passengers. They have succeeded - but I think at the expense of the older guest. Take the bars: I want a comfortable lounge to enjoy a drink. The biggest bar is the Martini Bar on Deck 3 but the seating is on the edge of a three-deck high atrium. Yes it looks impressive. But it feels cold and impersonal. The nicest space is the Al Bacio coffee bar lounge on Deck Four. I took to getting a drink from the casino bar (also on deck four) and carryimng it through to the Al Bacio lounge. So I noticed did others. In fact Al Bacio does serve some limited drinks in the evenings and the solution would be to open it as a full bar plus coffee after say 6 o'clock. I and many others in my age group like to hear a pianist or a classical duo. Alas - Edge is an almost non-stop diet of over amplified pop music. Even worse there are designer muzak tapes on a loop in the restaurants - designed presumably by someone who didn't try listening to them every day. The atmosphere on the Magic Carpet - the bit that hangs over the side- was much better. For one thing -- being outside you couldn't hear the music. It is an idyllic place for those balmy evenings in the Med. I got that "all fur coat and no knickers" feel about the Speciality restaurants - especially Eden. It is approached via a dark mirror glass room, negotiating a series of twisted floor-to-ceiling columns and lit only by twinkling ceilng lights. What's that all about? And Aquaclass passengers dining in Blu have to pass through this for every meal. The food itself was good though not exceptional and it certainly wasn't helped by being served by a girl dressed in rags and a man, also in rags, wielding a stick. Adam and Eve? Caliban? Le Petit Chef and friends features overhead projections of animated figures dancing on your plates as they prepare each course. Entertaining - certainly. But sadly the animation food looked a sight better than the food we actually received. Neither restaurant was worth the extra money. On the plus side - the three main non-paying restaurants were all excellent. Great friendly service, a wide choice of dishes all very well presented and tasty. And no gimmicks.The a la carte breakfast in the Cosmopolitan (I think) was particularly enjoyable and a better choice for me than the scrum at the buffet! The cabins are very well designed in general. But I was in a single cabin (and God Bless Celebrity for thinking positively about we solo travellers), Again the Hoppen influence looked good- but there was enough hanging space for clothes but only one shelf (under the safe) and no drawers. What to do with the smalls? And the plus side: The best shower I've ever found on any ship - proper walk-in, no clingy curtains and a powerful spray. Bliss. The single-panel control for everything including the excellent air conditioning, the window and the blinds, was a definite plus and the ability to transform the cabin into an infinity balcony was fun. Other pluses: Embarkation at Civitaveccia was a dream. Almost straight aboard and keys waiting outside the cabins. Disembarkation was equally smooth with lots of staff on hand to guide us all to the correct buses. And as always the biggest plus of all - the cheerful, efficient , friendly staff who are keeping this ship spotlessly clean and who do put the customer first. Especially the younger customer! Read Less
1 Helpful Vote
Sail Date: June 2019
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on ... Read More
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on Tuesday...Embarkation and disembarkation were very smooth! That being said..... I didn't have big expectations for the ship, although the Norwegian Sun was refurbished in 2018 and the public rooms and cabins had the refreshed look, the feel of the ship was still old and out dated. Also, I wasn't aware that every passenger on the ship had the free drink package...so really, this is a "drunk" cruise. Beware! It felt like a half step up from a Carnival party cruise. On that note, one thing I was disappointed in was that there were no enrichment activities available during the day, such as classes or tastings, etc., that I have always enjoyed on other cruises. I believe that that this is due to the open bar policy, and Norwegian doesn't expect that a bunch of drunk cruisers would have the need for learning anything. They did have PLENY of BINGO though! yay :( I upgraded to a balcony cabin so that we could receive the "Take all" package offered to balcony guests. This is where I had the most problems with this cruise. BEWARE BEWARE!!! This offer included the top shelf drinks package, 100 minutes of WIFI and specialty dining for all nights of our cruise. There was also a $50 credit for a shore excursion for ONLY 1 passenger per cabin, but because most of the excursions cost a lot more than needed to be, we opted to not book one. The only package to be worth this upgrade was the drink package. We did enjoy top shelf alcohol (Grey Goose and Hendricks martinis, and a very nice bottle of champagne at dinner. at no additional charge!) very enjoyable! As far as the specialty dining, I made reservations for the Cagney's steak house the first night, followed by the Italian restaurant the 2nd night, and the French place on the 3rd night. After reserving these dining options, I was prompted to add them to a shopping cart, and then 'check out'. So, if you don't have the dining package like I was offered, you would see the cost of the restaurants in your cart, and have the option to pay the upgrade as these specialty places are not included in the included cost of the cruise. In my cart, however, the extra cost for my reservations came out $0.00, so no extra charge for the 3 nights dinners. Or so I thought! On the first night we had an outstanding dinner at Cagney's complete with a fantastic bottle of wine and absolutely exceptional service from our waitress Rhoda! We couldn't wait for the next specialty dinner. However, When we arrived for our table the next night at the Italian restaurant, we were informed that we had been entitled to 1 specialty dining experience for the length of the cruise and we had used that the last night, and it would cost us each $40 additional to eat there. I brought my printed payment proof document down the customer service desk to find out what was up and was told that according to my cruise card we were only assigned 1 specialty experience. I then showed the annoyed rep that I had made the 3 reservations and that the payment came out to $0. This is where I really feel that Norwegian has lost my business forever...back and forth the reps went with each other for over 20 minutes, only to conclude that they didn't feel that we had the bookings according to the "Ultimate Dining Package" that I had upgraded to receive, only reservations. Anyway, I got the same response as many other passengers I had talked to, that they would send a message to the Miami headquarters, and hopefully receive a response the next day, or later. This made me really confused as I asked how was that going allow me to eat at the specialty restaurants without having to pay for them as my package entitled me to? Needless to say, we never heard one word from customer service, or from the Miami office since and it left me with a very disappointed feeling overall for the cruise experience! Also, the "free" WIFI was useless, as neither me nor my roommate was ever able to get a web page on our phones or my tablet...just kept loading, while using up the free minutes! Very inadequate system. In conclusion, I know that this is a way too long review, but I am just trying to warn folks to beware of the so called 'free perks', as they may not be as expected. This cruise cost us over $800. each for 3 nights. I feel that we could have saved a lot by booking on Carnival for a similar, but much cheaper experience! Thanks for listening. Read Less
5 Helpful Votes
Sail Date: June 2019
This particular cruise checked all of the boxes for length, dates, ports and price. Having cruised over twenty times on Norwegian, Carnival, Princess, and Royal Caribbean, I feel I have a pretty good frame of reference when it comes to ... Read More
This particular cruise checked all of the boxes for length, dates, ports and price. Having cruised over twenty times on Norwegian, Carnival, Princess, and Royal Caribbean, I feel I have a pretty good frame of reference when it comes to making comparisons and following historical trends. That being said, I'll break my review down by topic so readers can skip what they like. EMBARKATION: We arrived in Copenhagen early in the a.m. on cruise day. We handed our luggage off to VALIZO after customs so we could explore the city without the burden of suitcases. They were happily waiting for us to arrive and provided outstanding, to-our-stateroom-door, service for a very reasonable price. We purchased a 24-hour pass for the Copenhagen public transport system (good for bus, metro, and train) and hopped on the Metro to the city center for a fun morning of shopping and exploring. After doing some homework, we learned we could catch bus 25 or 27 from Osterport Station directly to the Oceankaj cruise terminal. The bus stop was absolutely slammed with people. Bus after bus came and went - the driver shaking his head that he was full - and more and more people arrived with hopes of a ride. Even though a courteous line had formed early on, new arrivals just went to the front of the line and stood there like they'd been there all along. Many more buses came and went and none of us got on. After about an hour, we decided to grab a taxi for about $22. The cruise terminal was very poorly organized. There were groups of passengers walking every which way and clogging up whatever traffic flow existed. We finally made it to the check in counter. The family of four at the neighboring agent's station all stood across the whole counter with their elbows on it (only one person is actually required to do the check in), so we had to shout over the top of them to our agent and pass paperwork over their heads. This sort of behavior would set the tone for most of the cruise, so I won't dwell on the manners of fellow passengers. Just be prepared that courtesy is not the norm. Finally walked onto the ship. Not a greeter in sight! For each and every past cruise we have been met with a kind, "Welcome aboard!" greeting and a glass of champagne. For this cruise the gangway entrance was lined with little clumps of very grimy balloons. Woo-hoo!! Staterooms weren't quite ready, so we ordered a glass of wine and explored the ship. There were two or three dining area available, but they were full of passengers sitting at the [dining] tables and waiting for their rooms so we didn't have an opportunity to sit and eat. DECOR The ship public areas were clean and well staffed. The overall décor on the ship is rather subdued. Nothing spectacular or opulent. The dining rooms are small and cramped. The theater looked like a second rate high school auditorium, with acoustic ceiling tiles lined in LED light tubes to make squares. The atrium bar, the hub for the daily activities/games/etc. is just a giant, poor resolution, video screen with a good many spelling errors in its announcements. STATEROOM We had a Spa Balcony in a nice forward location. The room was clean and our room steward, Kepler, was efficient and very friendly. The balcony is smaller than we are used to having in the same category room and the guy in the room next door would just sit outside and sing very loudly a great deal of the time. Storage could have been better. The drawers are next to the carpeted floor and do not slide open and closed very easily. Even with the key card in the slot, the A/C never really got cool and it shuts off after a short while and you have to re-press the snowflake button. Water pressure in the shower just sucked. At full force and with the head at its most open angle, the water would fall down next to the controls. Hugging the pipes was the only way to get a shower. We only got a towel animal after asking for one on the last night. No more chocolates on your pillow, folks. SPA We were psyched to have complimentary access to the Thermal Spa with our stateroom category. The spa is full of great amenities: Hot and Cold Ceramic loungers, a sauna, a steamroom, showers, padded deck chairs, etc. We went several times, but there was no "relaxation" in the equation. Each time, despite the numerous wall signs that say "QUIET AREA", there were passengers that were having loud conversations (trying to talk over the jets) and kids running and shouting. We passed several other passengers in the access hallway who were leaving because of the noise. Complaining to the staff was of no avail. Prices for treatments were quite high. Kepler came to us on day four with a cool coupon for $50 off of a treatment for port days, so we went right to the spa and tried to book something. There were zero available treatments for the remainder of the cruise. So much for the cool coupon. DINING The buffet gets a F- from me. Poor selection, cold and stale food, horrible organization and traffic patterns. Not enough seating for the size of the ship. I've been to a myriad of cruise ship buffets and this one is the singular worst. We ate in two of the complimentary dining rooms: Tropicana and Savor. Both were just "meh". Service was slow and food was never hot. Menus lack any imagination. We did enjoy our specialty dining experience. Ocean Blue was top-notch in every way. Le Bistro had a great menu and fabulous servers. Moderno has a unique dining experience with traveling servers with meat skewers - you get a red/green card to place on the table and they don't stop serving you until you flip it to red. Everything was delicious. Cagney's was just okay. We were seated in the direct sunlight (even with blinds down) so we could not actually see each other. Lobster bisque tasted burnt. All that being said, the "specialty dining" quality is what used to be complimentary on cruises for those who chose the main dining room. It is the sad truth that the cruising experience is all about the upcharges for the cruise company. A note to anyone from NCL who might be listening: Put a sign up indicating the line for those "WITH RESERVATIONS". Each restaurant hostess seemed to be clueless as to what to do with people. They barked out orders to "just get in line", so if you had a reservation, you still had to wait for those without them to be seated ahead of you. HUH??? DRINK PACKAGE We got the Ultimate Drink Package as one of our complimentary amenities. A word of caution, it is not a "free" perk. You have to pay a pretty large gratuity up front to even get the package (same with the Dining Package - 20%?). After the fact, we did the math to figure we really did not get anything for free. We are moderate drinkers, so 2-3 drinks per day each. You are limited to any drink under $15. Anything above you have to pay the difference. There were very few glasses of wine that fell within that free range. There were many familiar selections that cost $14 per glass that I could buy the whole bottle at home for $7.99. I'm not arguing that servers should not get a gratuity. I do question whether they actually receive what I pay up front. I'd rather tip in person for good service. PORTS OF CALL All of the ports were great and leaving the ship was well organized. We did Berlin By Train and Leisure Time. Lots and lots of walking and (as noted in the tour description) the train is NOT air conditioned. Unfortunately, our train broke down. It was 98 degrees F in Germany. We sat for a LONG time in the heat (not allowed to leave the train for safety reasons) and waited for another engine to come and push us into a station and then waited some more for another to tow us to Berlin. The NCL team did extend our time approximately 2 1/2 hours so that we would get the full tour and all of our free time. That meant the ship had to wait for us to get back. When we returned, we were greeted by a line of officers apologizing for the trouble (where were they on Embarkation Day??). I was absolutely SHOCKED when all 600+ of us were then allowed to re-board the ship WITHOUT going through ANY security scanners or having our packages inspected. I'm sure this was done in the sake of expedience, but I really didn't appreciate the captain and crew potentially sacrificing the safety of its passengers for something that saved 30 minutes time. Luckily, nothing happened as a result. Had something terrible occurred because of a passenger bringing something back they should not have, it would have been through sheer negligence. Best of St. Petersburg and Leisure Time was great. We took it because we were bamboozled by the cruise line that you have to use their excursions to get off the ship in Russia. I should have done more research, because we paid too much through NCL and got less than through private operators. We planned to stay on the ship for Day #2 of Russia because the time of departure was changed from 11:30 a.m. to 10:00 a.m. I'm sure that messed up some folks who made Day #2 private excursion plans. We did Best of Gdansk in Poland (great tour), Stockholm On Your Own (basically a bus ticket from the port to town - 45 min. away), and HOHO bus in Helsinki. A note of warning about the Shore Excursions credits. I learned from previous experience that you have to book them in advance via TELEPHONE, and not using the online reservation system, in order to receive your Latitudes discount and $50 per port credit. I did that for all of my excursions way in advance and the Norwegian rep on the phone quoted me the total price, including Latitudes discount and port credit. However, when I got on board and had participated in two excursions already, I noticed on my account that I had received the $50 credit but not the Latitudes discount. When I went to the SE desk, I was told you have to SHOW your room card to the SE desk to receive the Latitudes discount. I have never had to do that before, as my Latitude status was always built into my account. Anyhoo….I did what they said and they then applied the discount. So, make sure you check yours. I found it all to be weird. I wonder how many people let that slip by their notice? Hmmmmm….. ON BOARD ENTERTAINMENT The bars were fun and always full of people. I was excited for the Ice Bar, but we didn't go when we found out it was another pricey upcharge. Burn The Floor was amateurish and boring. Million Dollar Quartet was definitely a highlight. The four guys were oozing talent and the narration was well acted. Could have lived without the chick singing Priscilla's role, tho. LOL Passengers were always actively engaged in the game shows, bingo, trivia, etc. that took place in the Atrium. It's always loud there, which amps up the fun-factor but degrades the experience of those trying to have a conversation at Guest Services or eat a nice meal at Le Bistro outdoors. On a positive note, I won quite a bit at slots in the Casino!! I always test out the machines on cruise ships to find that one machine that's a little loose with the payout. No one anywhere around me was winning squat. ONE BIG NEGATIVE What's with the VIBE beach club taking up the ENTIRE forward part of the ship??? This isn't a beach cruise and it's not really even an outdoorsy cruise (weather most evenings was chilly). The VIBE tix were $200 per person. If you didn't purchase, you couldn't even stand on an open deck forward to enjoy the sea. C'mon!!! OTHER Due to a mild medical emergency, I had to use the ship's medical facility. A brief consult with the doc, a blood test, a tube of OTC Cortisol cream, a pack of OTC Allegra = $925. No insurance is accepted. You have to pay up front and then submit with your own insurance. DISEMBARKATION We had an NCL transfer to the airport. Lots of pushing and shoving by passengers stressed about making flights, but otherwise fine. IN SUMMARY We had a good time DESPITE the failures of NCL and the general demeanor of our fellow passengers. Cruising has become another Walt Disney World where you pay for a ticket to get in and then pay a lot more to get a true quality experience. Many of the "little things" that used to be included are a thing of the past. (Remember the waiters dancing and singing, the midnight buffet, the "grand" buffet with all of the carvings, towel animals, flaming Cherries Jubilee??.....SIGH) All of the nickel-and-diming truly degrades the experience. NCL used to be our favorite. Going to jump ship over to Celebrity for the next one. Read Less
14 Helpful Votes
Sail Date: June 2019
About the Reviewer: I’m a mid-30s male who sailed in a balcony stateroom on the NCL Epic from Rome on 6/12 to 6/19/2019. This was my 26th NCL cruise (including charters) and my 46th cruise overall. My prior cruise history includes ... Read More
About the Reviewer: I’m a mid-30s male who sailed in a balcony stateroom on the NCL Epic from Rome on 6/12 to 6/19/2019. This was my 26th NCL cruise (including charters) and my 46th cruise overall. My prior cruise history includes sailing on Princess, Royal Caribbean, Celebrity, Carnival and MSC. In 2018, I took a break from NCL and sailed with Royal Caribbean and MSC with MSC Seaside being my last cruise. Pre-Cruise I met up with friends in Rome, Italy for a few days prior to the cruise. It was nice to explore the sights at a more leisurely pace than what you can do with it being a ship’s port of call. I flew into FCO (Rome airport) and transferred with a private company versus taking the train to Termini Station. I stayed at a hotel close to Termini Station in Rome and Termini is a great focal point for which to travel regionally as well as within Rome on the public transit system. I purchased the Roma Pass and with the ability to get into attractions cheaply and the use of the public transit system for 48 hours, it was a very wise investment. NCL EPIC CRUISE – Roundtrip Rome DAY 1 – ROME, ITALY Embarkation: The most cost-efficient way to get to the cruise port from Rome city is by train. I booked the Intercity 510 on TrenItalia arriving at the Civitavecchia port just before 11AM on 6/12. Unfortunately, the elevators on the platform at the train station were not working and you had to take the luggage up and down two flights of stairs to get to the outside. Minor inconvenience. Once outside, you need to purchase a ticket for 2 EU for the red bus to take you to the port entrance. Fair enough, but the line for the bus was disorganized and not all cultures understood the need for a proper queue when the bus arrived. It was rather chaotic. I would’ve just walked it and if you’re able-bodied to do so, you might as well as it’s not too far to the port entrance and with city traffic on port days, it would be easier to do so. At the port entrance, since there were 6 ships at least doing embarkations during this date, you had to get into a queue for a bus to take you to the designated terminal. How kind of the bus driver to allow us to load our own luggage under the bus and then tell us the bus for the NCL Epic only had one working compartment versus the other side for Holland America which had two. We were going to the same terminal so it didn’t matter what compartment it went into. How silly and disorganized. Upon arrival to the terminal, the bus unloaded for both ships and we were split up once inside the terminal. Luggage was taken finally and check in was upstairs further over. Latitudes members didn’t have a separate check-in line, however, the main check in line was moving swiftly so it didn’t matter too much. Once checked in, we were told to proceed to the gangway which was down the escalators. When we got to the bottom, there was another bus waiting to take us to the ship! Good grief already. The ship was a short walk down the pier from where the terminal was. Holland America had the gangways in use for their embark that was in the terminal. The bus was hot and stuffy and by this point, I just wanted to walk to the ship to get it over with. Crew were walking to the terminal so it wasn’t unsafe for passengers to do so as well. We had to wait for the bus to fill before we were driven an absurdly short distance to board the ship. All told from arrival at the train station to when we got on the ship and had drinks at Spice H2O, it was two hours. NEVER AGAIN!! A complete and utter mess with 2 transfers within the cruise port to get on the ship. Stateroom Balcony GTY: Room 13039 I’ve sailed on the Epic three times and all the other times were in a studio room. This was the first time I sailed in a balcony. I booked a guarantee and was put into this family room at the ships first bump out. The room had a very large angled balcony which I loved. I could see why this stateroom configuration wouldn’t work unless sailing with a spouse. The layout is funky and while it mirrors the studios design, storage was in the most random of places – including within the sofa! The electrical outlets are hidden under the counter by the coffee maker. The phone in the room also didn’t have a working voicemail button, it would take you to the voicemail and delete it instantly. I learned a trick to bypass it by mid-cruise. Charlton was my incredible stateroom steward. He did a wonderful job looking after any small request the entire cruise and for making sure everything was perfect. He even provided me with towel animals daily without request despite NCLs announcement they were getting rid of them on future sailings a couple months back. After unpacking rather quickly, it was time to head off to the theater for a joint muster drill for all stations embarking in Rome. It was mandatory for all guests who embarked and some didn’t like it that they were shut off from their alcohol until they attended. Rome embarking guests had purple cards so that’s how ship’s crew knew to stop serving you for the mandatory drill. After that, I went to the solos gathering with Julianna hosting for this portion of the cruise and then the LGBT meet up. A group of solos went to dinner at 7PM and we joined them in Manhattan Room. It was a leisurely dinner service since we were a big table and it took over 2 hours to dine but the company made up for the gaps between courses. The ship was supposed to sail at 7PM but some “scheduled maintenance” wasn’t completed in time and the ship would be delayed sailing until 10PM. After dinner was done, I headed back to the room to relax and it was getting close to 10PM. The ship didn’t sail at 10PM. I fell asleep on the balcony waiting for it to sail and when I awoke after midnight we were finally moving. DAY 2 – FLORENCE, ITALY The previous day’s delayed departure caused the Epic to arrive two hours late to Florence, Italy. The tour provider stated they would work with delayed arrivals so I wasn’t worried but there was a mass upheaval in the atrium where guests demanded to use the phone to contact their individual tour companies. The Epic staff caved in and did allow for usage of the phone for people to contact tour companies about the delayed arrival. We arrived in Florence at 9AM instead of 7AM. PRIVATE TOUR: Best of Florence and Pisa by ItalyTours.EU As was mentioned in the confirmation for the tour booking, ItalyTours waited for the arrival of our ship and when I disembarked, I found my name being held by the driver almost immediately. When he rounded up the rest of the guests, we left the port and headed for Florence. Once in Florence we met up with the tour guide from Vox who walked us around the city and took us inside the museum to see the Michelangelo statue. The tour guide provided us with insights about what we were seeing and the history as we walked around. The driver recommended a lunch pizzeria and took some of us there. After gathering the rest of the guests, we went to a scenic overlook of Florence before heading for Pisa. Upon arrival in Pisa, we had a small amount of time which was actually fine to see the sights before heading back to the ship. The tour accomplished everything it stated it would do, even with the time delay. I would highly recommend this tour provider for tours in Italy (they also have tours for Naples and Rome). The tour size is much smaller than what NCL offers (van with Italy Tours versus bus with NCL) and the cost is cheaper than what NCL charges. NCL’s shore excursion prices have skyrocketed since the introduction of the Free at Sea promo. If you take the shore excursion discount, you’re still paying what you’d be paying if you didn’t even bother booking with NCL. ItalyTours guarantees your arrival back to the ship prior to sailing or will get to you the next port for the ship at their own expense. You don’t see any private tour companies really offering such a guarantee! Back on the ship it was a quick change to get to the solo’s gathering in the studio lounge and then off to the LGBT gathering before a Platinum Plus Latitudes perk – Dinner with an Officer. Either there weren’t a lot of Platinum plus cruisers on this sailing or they weren’t interested in dining with an officer. I was the only person to sign up and had dinner with Brett, the Ship’s Training Specialist. It was a nice dinner and we talked about cruising past and present while enjoying dinner in Taste Restaurant. Grace, the Hotel Director’s assistant, arranged the dinner for us. It was a nice time and very well done! It was one of the highlights of the cruise. FEATURED ENTERTAINMENT: Priscilla, Queen of the Desert The major production show on the NCL Epic is Priscilla, QOTD. I had seen the show just after it was loaded on the Epic back in 2015 so it was nice to see it again. It is definitely a PG-16 or higher rated show. Leave the kids in Splash Academy! It’s a good time to follow the gang to the Australian outback for their show. Lots of good dance numbers and a good storyline. The show has evolved a bit since it was first brought to the Epic but the overall production was enjoyable. I was surprised to see some of the original cast from the first loaded show still doing it nearly four years on! After the show completed, it was time to give Bliss Lounge a try. When we arrived, it was already busy and it wasn’t possible to get into the bar to order so the supervisor sent a bar waitress over to take our order. The service was incredibly slow in there but we did notice one bartender going faster than the others and that’s why people were queueing for him. It took forever for our first round to arrive. It wasn’t until the next day that I discovered I was charged for the round of drinks. I did NOT have the beverage package and was shocked when I got the check for $20 for one drink. The last time I sailed on NCL in 2017, the cost was just shy of $12 having gone up from $10 for a Grey Goose and soda. A nearly 100% increase in drink cost? NCL you’ve gone mad. I don’t drink much and with the ridiculously measured pour you did for this $20 drink; you should be ashamed of yourself. You’re not Vegas and with all the nickel and diming lately to justify the CEO’s salary, you should be doing much better instead of getting worse. The drink included an increased gratuity I’m sure the bartenders weren’t getting and an additional $1.50 for a port tax. Trying to fix this error at guest services later would result in the transfer of the $1.50 to the other person’s account. When that person complained about the $1.50 charge, it was reversed back to me with the full charge of the drink I didn’t have. Lesson learned… the waitstaff in Bliss were incompetent. Order directly from the bar staff to avoid this screw up, especially if you don’t have the package and are ordering with people who do. DAY 3 – CANNES, FRANCE I went to a highly-rated beach club from TripAdvisor on the Cannes beachfront. Riviera Beach Club was not far from the ship and for a small fee, you could have a lounger in front and have bar service. It was sunny when we arrived but became more overcast as the day wore on. The wind was kicked up so the sand from the beach was blowing on us. We had a few drinks and then returned to the ship. We did so just in time as the wind had kicked up quite a bit slowing tender service down. When we got in queue, it was just at the guard shack and after that, it was all the way up to the street. It was reported by some guests that it took two hours to get back onboard. Naturally, we sailed late again from Cannes towards Mallorca. Tonight, we had the solos gathering where we met Michael, the Filipino bartender who was dancing in Bliss the prior night and constantly had a line for service. He was very fast, efficient and remembered what you were drinking for all my friends and water for me as I wasn’t drinking. If he saw an empty glass he would ask if the person wanted another one. His energy was amazing and we became fans of his for the rest of the cruise in Bliss or finding him at Howl at the Moon. It was sometimes much faster to go to Howl at the Moon to get a drink than it was to get one from the rest of the bartenders in Bliss. The other bartenders in Bliss just didn’t seem to have the same energy or motivation Michael had. SPECIALTY DINNER: Le Bistro Tonight, we had the first of two specialty dinners given to Latitudes members Platinum or higher. We had a 9PM seating meaning most of the restaurant was just about finished their dinner when we came in. I had the duck which was nice along with escargot and crème brulee. The service was nice and our waitress had to leave after the main course to work in another restaurant. We finished up eating shortly before 11PM. It was a good dinner. You had to chose a main course less than $20 which meant four main courses to choose from – duck, chicken and two fish dishes. FEATURED ENTERTAINMENT: Glow Party This was originally supposed to be up at Spice H2O but when we went up there after dinner, it wasn’t up there. It was down in Bliss Lounge. This is always the featured nightclub night of the voyage. Since Mallorca is a late arrival, the ship put the party on this night. This was the ONLY night of the voyage where the party was scheduled for Spice H2O. When the ship is in the Caribbean or Canary Islands as it had been in the past, Spice H2O was used more frequently. I didn’t feel compelled to go on the dance floor as the music just didn’t move me. It was hard to move anyone since the DJ was mixing in and out of songs so fast you couldn’t dance to one. While it shows a good DJ to mix smoothly, let a song play a bit more. I actually ordered two drinks tonight and it was accurately billed since I ordered it directly at the bar. It was an ok night but definitely not the greatest Glow (formerly White) Party I’ve attended on NCL. DAY 4 – PALMA DE MALLORCA, SPAIN Our delayed departure from Cannes caused a delayed arrival into Mallorca. We arrived just before 3PM when we were supposed to be in by 1PM. This caused a mad rush when the ship arrived for people to get off. I went for an independent Hop On, Hop Off excursion. I walked one bus stop up as the line at the port was a bit crazy so I could get a spot on the bus. It worked as the next stop down was the port and the bus filled without clearing the queue. I took the whole circuit which didn’t take too long and then got off in town by the church to see the cathedral closer up. On Saturdays, the cathedral might not be available for viewing as it can be used for weddings. It was closed this day to the public because of a wedding. It was reported by people who had a shore excursion they received a credit for it. The artisan markets strewn about the area had all sorts of interesting wares for sale, from food to crafts. Save yourself the hassle and see Mallorca for 18 EU on the Hop On, Hop Off bus. Back on the ship we dined with the solos we had made friends with during the voyage so far but were disembarking in Barcelona the next day. Tonight, we dined in the Manhattan dining room and I had the Prime Rib which was amazing. Dinner was leisurely as we had a big group and we watched the ship sail from there. I had a 9:30PM reservation for Burn the Floor but because dinner went longer, I missed it. DAY 5 – BARCELONA, SPAIN This is the main turn around day for the ship so guests were being told to disembark the ship. Surprisingly, I expected the ship to have more announcements than it did in the early morning hours. My friends and I headed off the ship to find some churros around 9AM to avoid any more announcements and to get off the ship before the new folks showed up to embark. We ventured up to the churros place, took the transit up to Parc Guell and discovered you now needed a ticket to enter it. The last time I was there in 2003, you didn’t need to have a ticket to enter. They were sold out for the day already so I headed for Palau Guell and my friend headed back to the ship. Along the way, I headed to Starbucks for a caffeine fix the ship doesn’t offer. Back on the ship, it was interesting to come on the ship as an in-transit guest. When I arrived to the terminal, I had to go through security in the terminal but then just bypassed everything else and went up the escalator back onto the ship. Very easy to do! Embarkation was well underway at that point for the new cruisers. During the ship’s lifeboat drill, I enjoyed working out in the quiet gym. Since I had done the drill on embark day in Rome, I didn’t have to do this one. It was a great time to use the ship’s services in peace and quiet. I met up with the solos and went to the LGBT meet up to meet the new cruisers. SPECIALTY DINNER: Moderno Churriscaria We had a dinner reservation for 7:15PM in Moderno. We figured it would be easier to dine specialty the first night where everyone was so new and getting their bearings. It was a nice dinner where the passador were fast and efficient at bringing all the meats. We were asked for what else we wanted. The waiter was attentive to my friend’s alcohol requests throughout the dinner service as well. FEATURED ENTERTAINMENT: Beattlemania Show The band who usually is setup in the Cavern Club was in the theater. I do know Beattles hits despite my age and decided to take in a bit of the show. It was just as you’d expect for the Beattles. The singers were really good in the band. The show was well attended. I went to Bliss Lounge afterward and hung out there for a short bit before strolling the ship. Bliss didn’t get all the kids out of it by 11PM like usual and so there were kids in there trying to get drinks off adults who had the beverage package. The crowd who embarked during Barcelona was decidedly younger than the crowd who was on the first leg of our voyage. Security was slow in removing the minors as well. We ventured to Howl at the Moon and then onto Cavern Club where Fire and Ice were playing. Not finding our groove anywhere, we decided to call it a night. DAY 6 – SEA DAY Finally, a full day at sea! It was nice to head up on deck and go to the quiet zone up front before most of the cruise passengers discovered it was there. I found a lounger immediately and setup shop for hours. It was nice and quiet to read and snooze while the room was being made up. I left for a late lunch at Taste with my friends before returning to my room and sitting on the balcony which was also in the sunlight. We passed through the Strait of Bonifacio around 1PM and had the land masses of Sardinia and Corsica between us. It was nice to be on the balcony for the last part of the transit. Tonight, we dined with some solos from the studio lounge in the Manhattan Dining Room before heading off to the 9:30PM showing of Burn the Floor. FEATURED ENTERTAINMENT: Burn the Floor I couldn’t figure out why I disliked this show so much before. The dancers are so elegant to watch and technically proficient in their movements but the story is lacking. The dances don’t progress from one genre to a more upbeat genre, they hop around with no rhyme or reason. There’s no story that links them and the singers with this cast were horribly bad, especially the male vocalist. I stayed for about 50 minutes before giving up and leaving. I’ve seen Burn the Floor on other ships but this production just doesn’t make sense or have a flow to it. If Priscilla isn’t your cup of tea, this is the only other show on the ship you’ve got. FEATURED ENTERTAINMENT: Norwegian’s Night Out Party This party was well attended and for a change, the DJ let a song play out. I finally got out on the dancefloor for the first time this voyage. The vibe was finally right to do so or at least early on it was. As the night progressed, the music changed again and just made me stay at the bar with my friends more while they drank. Michael, the Filipino bartender, had to come up and help get my friends drinks because the other bar staff couldn’t keep up. He was dancing around while he did so and having a good time on his own while still offering faster service than the rest of the bar staff who were stationed there. DAY 7 – NAPLES, ITALY We made it to the port ON-TIME! Hurray! The only problem was, I didn’t need to get off the ship early so it didn’t matter. However, I felt with the way this cruise had gone so far, a bravo to the Epic for an on-time arrival is warranted. After having a room service breakfast on the balcony, I went ashore and walked around Naples center for a bit. There’s a not-so-helpful tourist desk setup in the cruise terminal. Just walk out of the terminal and you’ll be hit up by taxi drivers offering tours. You’ll also have options from the Hop On, Hop Off Tour provider just at the end of the drive way to the terminal. It was here I discovered my grave mistake of booking a tour through NCL for Herculaneum for $100 USD when it would have cost 28 EU for the trip out there on my own and then admission cost at the site. NCL SHORE EXCURSION: Herculaneum In 2004 when I returned to the Med, I was supposed to visit Herculaneum but skipped the tour and went to Capri with newly made cruise friends instead. This trip allowed me to redeem this and go. Since I didn’t have the logistics worked out before sailing, I booked with NCL. Since I am Platinum Plus, I went to the shore excursion desk to get the discount for booking. You can’t get the discount unless you go there and mention it. The tour started with a bus ride from the terminal at 1PM towards Herculaneum. It was a standard sized tour bus but it wasn’t full of passengers. Upon arrival to the ancient site, we waited while the tour guide purchased the tickets for our entry. She guided us around the site describing things we were seeing using a single earbud setup. The group was too large to fit into some spaces while she was talking so you had to go in afterward or squeeze in together. This is why small group tours were more advantageous. After we completed our summary visit to Herculaneum, we boarded the bus to head to a cameo factory. This is where I really dislike NCL’s tactics. The cameo factory and “teaching you how they do it” is a total joke. They put a video on and have you stare at someone who is sitting at a table near the TV and then take you around back to their showroom where you are expected to buy something from which not only does the vendor make money but NCL gets a kick back from. We could’ve spent more time at Herculaneum and seen more of the sites there versus needing this waste of time. It was when we stopped there that I remembered why I have steered clear of NCL excursions lately. My recommendation is you do the same. You can easily go to Herculaneum on your own for much less than what this tour cost and they have audio guides available at the site. Save your money and do it yourself. Just go earlier to get back and avoid all the port traffic. When we returned to the port, so many tours were returning at the same time that it was chaos for traffic with the containers and trucks coming in and going. It would’ve been faster to walk but we stayed on the bus for over a half hour just to get from the port entrance to the terminal building! Tonight, we dined with a large group of solos, some of whom were with us from Rome, in the Taste Dining Room. It was a fun dinner service after the solos gathering where Michael was bartending at. Service was surprising efficient given our table size. Our dinner moved right along and we were done by 9:30PM. I had time to return to see Priscilla at 10PM for one final time. I loved the production, so I wanted to catch it again on standby. I had no problems grabbing a decent seat. Afterward, it was the 70s dance party in Bliss. I stayed for a bit but was so exhausted from the tour in the hot sun, I called it a night at midnight. DAY 8 – ROME, ITALY Disembarkation was much smoother than embarkation for two reasons. We called the driver who picked us up from the airport to the hotel in Rome to see if he could pick us up at the terminal. He did at 9:30AM. The ship’s transfer option to the airport was to leave at 7AM and cost $60USD. For three of us with a taxi at a more convenient time it was 50EU per person and had door to door service. We disembarked the ship shortly after 8:30AM. You do have to be out of your room by 8AM so people were hanging out in public spaces and not leaving the ship at their assigned times. It caused the lifts to get backed up but we had our trick to get one and got off when we were supposed to. The terminal we were at wasn’t the same one we embarked at and had limited facilities. It was also quite hot outside so we waited in a semi air-conditioned area for the taxi. If you were taking the train, you’d have to go through the bus transfer to the port entrance and then pick up the city bus to head to the train station. I customarily close out my reviews by thanking those on the ship who provided exceptional service. This cruise, only two people stood out for me. The first was my stateroom steward, Charlton from the Philippines. His attentive service and his friendly nature from the first day’s greeting to me and to subsequent chats in the hallway were much appreciated and never forced. The nightly towel animals were a nice touch and the towel body one day was a new one for me after all these sailings! The other person who stood out was Michael Misargano (last name might be misspelled) who was a bartender with salt and pepper hair from the Philippines in the solos lounge, Bliss and Howl at the Moon. This man is to be commended for his energy and quick ability to sling drinks. He was incredibly friendly to those who got to know him and he knew everyone’s drinks without having to ask them for it, only if they wanted a refill. I’m not sure how NCL stole him away from Princess but he could do well training some of his peers to be faster and have more fun while doing so! Special thanks to Brett, Training Officer, for the officer’s dinner and making it interesting. All in all, the Epic isn’t the ship I remembered her to be from previous sailings. The room costs have gone up, the on-ship alcohol prices have gone up, everything has gone up exponentially on NCL. Originally, due to NCLs inflated pricing for their promos, I was booked on the MSC Seaview which sails the same day from Rome, Italy and also embarks there. I switched when after final payment NCL finally came down to be reasonably close (without perks) to what MSC was charging and to be with my friends. MSC is privately owned and while they’re struggling with service issues of their own, the NCL Epic minus the people mentioned above was no different in its service struggles. Cruise lines are expanding too fast and now that NCL is publicly traded, it’s all about squeezing the cruiser to make the investors happy. This cruise couldn’t have been more in your face about it. It’s sad because it’s not the NCL I’ve come to know over the years. While I do have two CruiseNext deposits to return in the future, I won’t be in a rush to use them. I will only sail from the Rome port again with flying in directly and using a NCL transfer directly from airport to cruiseport. It’s sad how every new CEO since Colin Veitch has come to NCL and cheapened the product by so much and yet commanded passengers pay so much more for it. Frank del Rio, CEO of NCLH, should be ashamed of what he’s turned this company into. Read Less
1 Helpful Vote
Sail Date: May 2019
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ... Read More
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ship is clean and beautiful. There are many nice pools and hot tubs, so they were not crowded (yet they close them all down early which is irritating). The bed was comfortable and the room quiet. The food in the buffet was just okay (deserts were good), better than Carnival, but the food in the dining room was much worse than carnival. And now I move on to the bad things... Eating in the dining room on Carnival was a great experience we looked forward to every night, but on MSC it felt like a punishment. Usually the food was not good and the waiters also made us feel uncomfortable and unwanted. They do not have "anytime dining" like other ships, you have to pick 6 PM, 8 PM or 10 PM. They kick you out after an hour or so to get ready for the next crowd. They are always rushing around in a hurry yet take forever to bring the food. We waited an hour for our first course one time, then had 15 minutes to eat the rest and get out. It is loud and there is constant banging from the dumbwaiter bringing down food. We asked to be switched to a different time and got a better waiter and location after the switch. I cannot believe they charge you for water in the dining room! Water was free on Carnival. Which is my next complaint, they are constantly after more money. They pester you all the time to buy the drink and food packages. The drink package would have cost $700 for the two of us ($40 a day). If you're drinking $700 in alcohol in one week you have a problem. We spent $80 on drinks, that's it. The food package would have cost around $260 for 3 meals for the two of us. That's seems high for mediocre food. The worst experience by far were the excursions! DO NOT book a tour. Have them bus you and walk around on your own. The tour company they use in Italy is a nightmare! We were not given all the things promised in Pisa and Rome. In Rome they lost an elderly man and left him there. Don't know if he ever made it back to the ship. I did not listen to the tour guides speak, they are hard to understand. Our English speaking guide hardly said anything anyway. The guides have deals with shops to take you there so you will buy things, like the "Pearl Factory" they said we needed a ticket to get into. It was a jewelry store! Nothing more, and it is free to go in. They wasted my time with this stuff. I felt very ripped off over the excursions. The internet was poor, and we had a router right outside our room. The zip-line cost $12 a person and is boring. It should be free! The constant up-selling is just a nightmare. We have decided not to go on MSC again because of these issues. Read Less
4 Helpful Votes
Sail Date: May 2019
I chose this cruise 3 weeks before the sail date, I just happened to see an email with the itinerary, which was great. NCL does offer great itineraries, but these very large ships are not for me. NCL took my money without making a ... Read More
I chose this cruise 3 weeks before the sail date, I just happened to see an email with the itinerary, which was great. NCL does offer great itineraries, but these very large ships are not for me. NCL took my money without making a reservation for me. Took days to clear up and resulted in my credit card company suspecting fraud on my account and then insisting that I get a new card with a new number. A very stressful start. I traveled alone for the first time and NCL provided a solo travelers meeting place daily along with reservations for dinner if you wanted to dine with the group, which was very nice. The cruise director was the best I have ever seen on my 14 cruises, very friendly entertaining, spontaneous and funny. BURN THE FLOOR was great ( saw it 2x), so was MILLION DOLLAR QUARTET. NCL needs to improve its service in the dining rooms, seemed like most of the wait staff had no idea what they were doing. Long waits for the food most days. The food is mediocre compared to other cruise lines. It was very hard to get a table att the buffet, We missed 2 ports, very disappointing, but I did get my shore excursion money back. Most of the excursions were good, Bergen on Foot very disappointing. Scotland had to wait over an hour for tenders to get back to the ship. Poor planning on NCL part, having all the excursions end at the same time. Large ships like the Getaway are not for me. Read Less
2 Helpful Votes
Sail Date: May 2019
This was my fourth Norwegian Cruise. Good points: 1. Itinerary awesome! Norway, Iceland and Scotland leaving from Copenhagen (I stayed here for 3 nights prior to cruise) 2. Food good (hey I don’t have to cook or wash dishes ... Read More
This was my fourth Norwegian Cruise. Good points: 1. Itinerary awesome! Norway, Iceland and Scotland leaving from Copenhagen (I stayed here for 3 nights prior to cruise) 2. Food good (hey I don’t have to cook or wash dishes plus I’m not a fussy eater) 3. I stayed in the Studio cabins (for solo travellers) and we have our own lounge area with own bar and bartender (scheduled between 5-7 pm) plus our own social director. 4. I did see some entertainment. Not bad. Vincent (the cruise director) and Nicolas (one of the entertainers who came onboard) were good as a duo one night in the Headliners. I recommend seeing Million Dollar Quartet which was excellent! Albeit the music was too loud ( ), Syd Norman’s House band was very good. Bad points: 1. We left Copenhagen 5 hours late so the next day the captain decided to cancel the first port of call of Haugesund, Norway. We got a refundable port charges but didn’t think the non-refundable $50.00 each cabin was good enough. Should have been maybe a bit more and each person. Also we missed Invergordon because captain said it was the weather. I had a private tour here but with luck I got a full refund. Some people felt there was nothing wrong with the weather but I’ll have to take captain word for safety reasons, I think. So I feel we kind of got gipped anyway. At least we should not have missed the first port. 2. The tendering was awful both ports of Geiranger and New Haven (for Edinburgh). I missed my private tour in Geiranger by 15 minutes (in this case those tours won’t give full refund but they were nice enough to give me 50% back). I told Guest Services (I know they won’t care because wasn’t ships tour). I told them I tried to book the tendering on the TV and couldn’t find where (I found out later it was under entertainment, the daily newsletter was vague on how to find it on the TV menu). I went right away next morning went to Box Office to book and was told earliest was tender #5 and that I would be there by noon (that’s when my tour left). Guest Services said others booked on TV. I wasn’t happy with that response and said “well I guess I’m not so techno savvy, eh?” He booked me on #2 tender for New Haven. Didn’t have a private tour in Edinburgh but took a heck of a long time to get tendered as I waited for over an hour in the theatre then it took 25 minutes to get to the port. 3. We solos have our own activities person. I think someone needed to train her better because all she did was get us together for a quick meeting then dinner. We met in another lounge instead of our studio lounge like other ships. The poor bartender (scheduled from 5-7 at the studio lounge) was there alone every evening. A few people here and there got drinks. The activities director did bingo one evening (I won). I kind of felt sorry for her. Maybe I should have trained her. 4. With 4,000 people yep it does feel crowded at times especially at the buffet. Most mornings I’d grab my breakfast and head to our lounge area. I liked my cruise but at the same time this tendering business kind of spoiled it. Read Less
Sail Date: May 2019
I traveled solo on a May cruise to Bermuda from NY and got a pretty good last minute deal on an oceanview cabin. Norwegian has a lot of programs for solo travelers especially if you get a studio room. Since I was not located in the ... Read More
I traveled solo on a May cruise to Bermuda from NY and got a pretty good last minute deal on an oceanview cabin. Norwegian has a lot of programs for solo travelers especially if you get a studio room. Since I was not located in the studio section I did not get access to lounge or any of the solo activities, hence I didn't meet many people. Overall I was surprised by the amount of kids on the cruise especially since it was mid May. Most seemed decently behaved but others just ran wild everywhere. For this reason I did not find this cruise to be totally relaxing. The food for the most part, with the exception of one meal I had in the dining room was excellent. I tried Savor, Taste and Manhattan. All serve the same food. I liked the Manhattan room the best. I did not go for any of the specialty dining. I found the buffet to be endless and had some great selections including crepes. I really enjoyed the supper club and saw both shows. This was one of the highlights of my cruise. I didn't care for the pool activities. Belly flop contests, who has hairiest chest, twerking,. Just not my things. But The waterslides were pretty cool. I tried two of them. On one you used an inner tube to slide down a series of turns and twists. The other one was a 30 foot drop followed by a couple of corkscrews. Beware because water goes up your nose on this one and it is quite intense. I'm gonna try to Celebrity next time. It's more expensive but it seems to check more of the boxes I'm looking for. Read Less
4 Helpful Votes
Sail Date: May 2019
I chose this cruise because of the chance to see the Inner Passageway up close, and because it sailed round-trip from Seattle. Visits (and excursions) in both Juneau and Sitka were beautiful and worthwhile; Ketchikan is just one big ... Read More
I chose this cruise because of the chance to see the Inner Passageway up close, and because it sailed round-trip from Seattle. Visits (and excursions) in both Juneau and Sitka were beautiful and worthwhile; Ketchikan is just one big souvenir shop and hardly worth the stop. This was only my 2nd ocean cruise (the first was on Viking; all others were various river cruises) and I admit to having been spoiled by smaller ship size and ambience. In my opinion, this ship does not deserve a 4.5/5 rating. We ate at the Lido, in the Dining Room and in Pinnacle Grille and, at best, the food deserves a 4 (in the Lido, a 3 would be all I would give it). Service in the Dining Room and Pinnacle was good and efficient. Lido was hit or miss service (usually ended up filling and refilling all drinks ourselves), and food was cafeteria quality (except for omelet station, which was good tho' lines were usually quite long). Food stations were not organized well for crowd flow and table bussing was often slow. Onboard entertainment was not very exciting: America's Test Kitchen was just watching from a distance as someone else prepared a meal, and the Billboard OnLine performers were just OK. Best entertainment was the movie "Alaska in Concert," which was excellent (shown two times on one night of the cruise). I had paid for a spa pass and was sorry I had. The 6 lounge chairs in the spa were usually full and there was a separate aqua pool but no hot tub. Sauna's were nice but how long can you stay in one of those? WiFi was awful: slow and sporadic and you can only connect it to one device at a time. Very expensive for what you get. The worst thing about this cruise was the constant "upselling" that went on. We were interrupted several times during lunch conversations with waitresses telling us about specials in Pinnacle and Tamarind (the additional cost restaurants). Every fitness and spa experience was an infomercial and the absolute worst were the ship photographers who were in your face at meals, on the deck and as you were heading off for shore excursions. If I heard "let's see those smiles!" from the male photographer once I heard it 24 times during the 7 days of the cruise. Finally, I would not recommend going on the Eurodam as a single traveler. Fortunately, I had family travelling in another cabin, but the large ship size makes it more difficult to meet and connect with new people. Read Less
Sail Date: May 2019
Just back from the repositioning of Star from Miami to Terragonna and stayed for Terragonna to Venice. (Actually April 27 - May 24) The restaurant servers seriously needed training. I am now 4 days short of Platinum plus and was ... Read More
Just back from the repositioning of Star from Miami to Terragonna and stayed for Terragonna to Venice. (Actually April 27 - May 24) The restaurant servers seriously needed training. I am now 4 days short of Platinum plus and was shocked by the lack of training. Normally an experienced server has a 2nd person they are training as they serve. Not this time. I had servers pouring water so high above glass it poured all around the glass .... 3 times. Didn't bother the server at all. Consistently servers could not remember what was ordered and had to ask for repeats and be corrected. Could not remember who ordered what when serving. This happened repeatedly in all restaurants. Even the paid restaurants which ought to have most skilled servers. Also, those did not have their own bar tenders and they had to go out to a very busy bar and take a long time to get drinks. Shore excursions were consistently mishandled. Not close to up to par of NCL on prior cruises. Port planning was extremely poor. Many on NCL for first time were commenting they would never do NCL again. I had to ask them to not judge NCL by this poorly managed ship. They blamed ports, which was very bad cause NCL ought to know their ports by now. Rome was a complete disaster for everyone. Not everyone had been properly notified of the change to Terragonna. The ticket management of the shore excursions were very bad. worst was for the White Houses tour. Told to meet on pier. Nobody on pier. Some had walked all along pier to outside the building and were waiting there. My friend and I were stopped from going into building and sent back to gangway. This time we found someone with a clipboard ... no sign. Had not been there before. Walking back she gets stopped by bus driver on other side of fence where we had been refused before. Now we form two lines there. 1 for our excursion and 2nd for a different excursion. She never goes to get people who had gone out front .... they just kind of discover the buses on their own and manage to come back to form lines. It was a total mess. Her attitude sucked. If you travel with a buddy credits only go on the first named passenger. It is a mess to get it sorted out. My buddy was listed first..... I am the stockholder. Hard to get my stockholder credit on the right accounts even though printouts had said I would have them. Took emails to corporate. Oh, and on a back to back they treat it as a single cruise and hard to get the freebie onboards for 2nd cruise. Don't wast a freebie on the credit per port for excursions. Two people can't do anything for $50 total. Our cabin stewards were great .... although 1st cabin always moved my nightgown to other person's bed. 2nd cabin guy (Joe) was much better. 8162 should remove the wall between sink counter and toilet. It just makes the space choppy and smaller. Other than that it is a really nice oceanview. On the TA the bridge instructor was great. Kept my bridge buddy happy. The passenger dance for the passenger show was taught by Naomie and she is an awesome dance captain. The singing was by Dominique. Shorter than the dance, 1st day of practice had no singing. Short song had first half done by 3 people ... all others only got to do last half of song. I am used to Choir getting 3 songs and all sing. Very disappointed. Production shows are great. Aerlists are great. Barricade (former Les Mis singers) were great, wish they were kept on so I could hear them again 2nd cruise. Internet is right above Atrium and sometimes the noise from music in atrium was too loud to try to do Internet (and connectivity was bad and guy running it unskilled). Trivia was consistently fun ... although Simba got irritating with his pride and insistence on poor pronunciation. Educators are not fond of people unwilling to learn. Prizes were so bad that we didn't even bother going to get them after 2nd cruise. Kudos to the frequency with which NCL has Karaoke... consistently popular. Read Less
3 Helpful Votes
Sail Date: April 2019
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet ... Read More
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and French restaurant are NOT worth the money. The steak house cooked my steak wrong 3 times and the French restaurant served me cold food. It was not worth the upcharge. The Italian restaurant was good and the sushi was good. The room was nice and updated and the pillows were soft and the bed was comfortable. The entertainment was okay but again subpar to its competitors. The NCL owned island was pretty and offered lunch but that about it. The excursions on this island are extremely high and I feel they take advantage of the cruisers especially since they own the island. There is no shopping at this port if you are a shopper. Its more of a lounging day if that is your thing. The comedian was not very good and again i've seen better on other ships. I feel this cruise line is for cruise beginners or those looking for a cheap get away. Its definitely not for the avid cruiser and definitely not worth the dining package upgrades they offer. Spend a few more bucks and get a memorable experience in another line. Read Less
2 Helpful Votes
Sail Date: April 2019
Chose this cruise on Norwegian Breakaway to try Studio Cabin as this was my first time going solo. Reached port about 12:30 and boarding went smooth and quick. Overall the food was average, I tried buffet for breakfast a couple times and ... Read More
Chose this cruise on Norwegian Breakaway to try Studio Cabin as this was my first time going solo. Reached port about 12:30 and boarding went smooth and quick. Overall the food was average, I tried buffet for breakfast a couple times and eggs were always cold. Better option was Margaritaville for a hot made to order omelet. Lunch was ok in buffet and I liked fish and chips at O'Sheehans but wings were cold. I didn't do any of the specialty dining as I did all my dinners in main dining rooms, dinners were good but not great. Solo travelers program was good and our Coordinator, Courtney Long did an excellent job of arranging dinners and shows for us. I found myself going to Syd Normans every night as the musicians in the band were very good and they played classic rock which is my favorite genre of music. I also would spend some time in evening at casino to play some table games but there were so many tables that had a dealer doing nothing because the minimums were too high. The $10 blackjack tables were the only busy tables. You would think they would lower the bets to get more people playing. I usually like playing $5 three card poker but the all they had was $10. Overall I rate this as an average cruise. The last cruise I took before this was in December on Royal Caribbeans Adventure of the seas and I felt the food was much better on that ship but value was better for a solo traveler on Norwegian Breakaway. Read Less
2 Helpful Votes
Sail Date: April 2019
I Wanted to try MSC and see what i thought,I had done 5 cruises on them but not for 7 years. sadly you cannot carry over your points so from BLACK i was NOW SILVER. PRE CRUISE. I Flew on RYANAIR from STANSTED AIRPORT to HAMBURG got ... Read More
I Wanted to try MSC and see what i thought,I had done 5 cruises on them but not for 7 years. sadly you cannot carry over your points so from BLACK i was NOW SILVER. PRE CRUISE. I Flew on RYANAIR from STANSTED AIRPORT to HAMBURG got train to HAMBURG and found my hotel very close the station. I had to walk up stairs to get to the RECEPTION to check in and get KEYS then a lift to the 4th floor anmd walk up to 5th floor. A good size room with heat working i shared a toilet. After retired as it had been a long day. FRIDAY 26th APRIL. After BREAKFAST with was good but hard to find a free table as there was lot of people there. I found JUICE,CEREALS,MEATS AND CHEESES and FRIED EGG. A ROLL AND CHOCOLATE SPREAD. Then left the KEYS and went to LANDSBRUCKEN and walked along the PROM found some ship models and walked to the CRUISE and MARITIME MUSEUM. I always love going there even though i had done it before. Saw lots of models to buy and went in lift to 9th floor and saw thousands of models. Then got train back and had a GERMAN SAUSAGE. Then got ferry to see "BALMORAL" CRUISESHIP THERE and walked yup the many steps to get a great view of the ship. Eventually she left and then went back to get something to eat. EMBARKATION DAY. After BREAKFAST much quieter today i left HOTEL to get a ticket for the SHUTTLE to the SHIP they charged it to my onboard account. After a super fast check in i boarded the SHIP and as CABINS were not ready till 2pm i went to have a BUFFET LUNCH. Then the CABINS WERE READY and was happy ton find a large inside cabin with COFFEE MAKING FACILITIES. I put my small case in so had to wait for it to arrive. Lifeboat drill was 1715Hrs So had cakes in the buffet for afternoon tea. I picked up my LIFEJACKET and went down to the CASINO. I showed my CRUISE CARD and managed to find somewhere to sit. They showed up how to put the LIFEJACKET on then it was over it was hard work walking up 5 flights to get back to my cabin. Then dinner was at the LOBSTER RESTAURANT 1st sitting which i like and sat with TIM AND ANDY another couple and another couple later. THE Food was good a lot of choice i had free bottled water as i had booked through an american agent. Then i went to the SHOW at 2115 After going up on deck to see the ship leave. It was called 70's FEVEWR SHOW 2 ladies singing 70's songs i like some of their songs but a lot of people walked out. I saw them on the bus and they were so nervous doing this new show. I now went to the LOGO SHOP with the PREZIOSA models which were gone! they said they had sold out but managed to the one in the window. Next day they were there why would he lie to me? I like a cigar butb even though she is a big ship she had no CIGAR ROOM I went on deck it wad very cold and noticed it said NO CIGARS? where are we supposed to smoke them then? NO coffee in cabin despite asking for it but had ice in bucket. AT SEA. I went tom the LOBSTER RESTAURANT and asked to sit with other but the other 4 people spoke german and very little english! We wait for 30 mins to take out order and had to waive out menu's atb the waiters! Got JUICE and asked for SWISS MUESLI it was ordinary muesli with milk and yoghart (NOT THE SAME) and EGGS BENEDICT WHICH WAS GOOD and hard toast. LE HAVRE. I got up at 0545Hrs to see the ship arrive in LE HAVRE,Then had BREAKFAST in the BUFFET plenty of room and found a much better SWISS MUESLI,FRIED EGG,BACON,SAUSAGE,BEANS and BLACK PUDDING. Then the ship was cleared so i could leave. As i had not booked and excursion and the shuttle bus was 6 EURO and last one was 1800 i Walked to the STATION it took 40 mins the queue at ticket office was so slow in missed the train to PARIS and had to wait 2 hours for the next one. The toilets were out of order too. I Had a CREDIT CARD but as the ship wanted to charge 250 euro i had only a 200£ limit i could not use it on the ship so i had to get 220 euro out of the ATM. It took 2 hours to get to PARIS got a ticket for the METRO went to the EIFFEL TOWER and MONTMARTRE a lot of walking there and it had changed a lot.I missed the 1723 Train but mins and gor 1749 instead it was rush hour but got a seat ok. When i got to LE HAVRE i walked to far and had to go back ended up at cross channel port had to go back and only got on the ship with 10 mins before i gangway went up! All the food wasc finished apart from slices of pizza i wanted cake but said not till 2200 lady got me 2 plates of cakes and watched the ship sail. Saw a much better show with singers and dancers. DISEMBARKATION. I woke up at 0445Hrs to make sure i saw us arrive in SOUTHAMPTON I got MY PARMA FLAG OUT and hope STEVEN SAW ME and the flag as we passed by. Had another nice BUFFET BREAKFAST but no BLACK PUDDING. As i had only a case i could leave the ship at 0730Hrs i also could not find my t shirt and asked my CABIN STEWARD where it was he found it under my pillow he never even said sorry i never gave him a tip. I walked off the ship and got the 0900 train to LONDON. WHAT I THOUGHT of CRUISE. I liked the food Service was poor in parts show were pretty good. But did'nt like credit card charge,logo shop,cabin n steward not the best and smoking was a bit strange. So not asure if i would go on MSC AGAIN. Read Less
4 Helpful Votes
Sail Date: April 2019
Many have already commented on the horrendous way that NCL waited to the last minute to announce a change in itinerary, and a bungled effort to respond to initial complaints. None of these comments is exaggerated, and it is what it is. ... Read More
Many have already commented on the horrendous way that NCL waited to the last minute to announce a change in itinerary, and a bungled effort to respond to initial complaints. None of these comments is exaggerated, and it is what it is. However, I'd like to say (even though I don't agree with how they handled my compensation (or lack of it), they at least put the two ports I went for (Belgium and Le Havre) back on the itinerary and from their point of view, 25% return of cabin fee, up to $300 each of hotel/transport expenses, and something off the next cruise was reasonable. We need to be honest and remember this is not a luxury line, and one of the draws for us is the initial (relatively) low cost of booking. That said, let me turn to the cruise itself. We are long time cruisers with 20 NCL cruises (going back to the Norway) and many others on many other lines, and at many price points, hence we've seen good, and bad. This one (one the ship) isn't high on the list, but somewhat typical of what NCL is becoming....they've given up the pretense of customer service for a much more functional service approach of providing "adequate". Now I note they are also trying to raise prices, so they apparently think many of us will take anything.....I hear some other lines (i.e. MSC) are matching status on their ships, so NCL may be going down a slippery slope. Boarding in New York was relatively normal for NY, and went reasonably well. The initial reaction to the ship was that it was big, somewhat in need of refurbishing (went to drydock so hopefully that will change) with indifferent, going through the motions staff. Food offerings in specialty restaurants (we went to Ocean Blue twice, Cucina twice, and Cagneys three times were inconsistent with service no better than the regular dining rooms. In Cagneys, had Filet Mignon twice - once wonderful and once tough as the poorest choice....pork chop was nothing special. The others were not memorable. Highlight of food experiences were for lunch in OSheehans, so average is what we found. Cabin service was average, not bad. Entertainment was actually better than the NCL standard, though the cruise director (as many of them) was too "hyped" for us. The terrible weather (sweater all the time) forced everybody to congregate inside, so it was more crowded than normal (big ships always more 'crowded feeling) but the need of many to pursue complaints had lines at Customer Service 15+ people long at most times. I stood in the onboard credit line to change money to British Pounds for the end of the trip (our disembarkation point) and after getting to the front was told "we didn't get any this trip!!!" Moreover was assured (2 different times) that the terminal would have exchange/atm which of course proved untrue.....just typical of new tell them whatever to get rid of them service approach!!!! Am I bitter....perhaps a little because the NCL of a few years ago had enthusiastic staff and much better service and we spent almost 200 days sailing with NCL.....sad to see it become euivalent to the two day excursion boats out of Florida for gambling. I understand cost cutting....just go not expecting a lot, and you will be pleased. Still a cheap way to travel the world!! Read Less
2 Helpful Votes
Sail Date: April 2019
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many ... Read More
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many times, no answer ever). Bottles of water in room are not free - $5 each. Had room attendant clear out the booze and water from the room. If not on a drinks package, You pay US$16,19 and 23 per drink NCL offers daily drink at $9. At the The Garden Cafe on the 15th floor be prepared to be welcomed by a high pitched irritating greeting of “WASHY, WASHY, HAPPY, HAPPY, YUMMY, YUMMY” every single time you enter this place, shame on NCL for needing their staff to act so juvenile. The buffet meals are tepid at best, and staff behind the counter need to be reminded to replenish the food in the serving dishes. The Manhatten and Taste restaurants have the same menus and the smallest portions you have ever seen. Shanghai is the best free restaurant with great service and good sized portions. Half the warm chairs in the Spa weren’t working... and it doesn’t face the sea or anything, not worth the extra $$. Continuous marketing and nickel & diming you. Most surprising: Day 4 newsletter quote: “Very Important Guest Advisory: Additional taxes may apply while in certain ports and whilst the ship is sailing in territorial waters.” : sail route on TV screen showed an unscheduled sail to Rabbat (Morroco). Also, if you’re a Canadian passenger NCL will convert your invoice from $US to $Cdn plus a 3% margin...and charge this to your credit card - another NCL cash grab! Thank goodness I met and enjoyed some great people on this cruise, but that’s a usual experience on any cruise. Forget this ship...There are far better others out there... Read Less
3 Helpful Votes
Sail Date: April 2019
I chose this specific time/ship because of the Solo cabins that were so highly rated. This was actually a 7 day cruise to Great Stirrup Cay, Ocho Rios, Georgetown, and Cozumel. This was my 1st time sailing with NCL and it will be my ... Read More
I chose this specific time/ship because of the Solo cabins that were so highly rated. This was actually a 7 day cruise to Great Stirrup Cay, Ocho Rios, Georgetown, and Cozumel. This was my 1st time sailing with NCL and it will be my last. There was a serious lack of communication, disembarkation for excursions, and at the end of the cruise were a nightmare and not well organized, over all cleanliness was an issue, and energy level of the staff was seriously lacking. The solo room and spa were the best part of the cruise ship itself. Excursions were over booked and for the money you paid, didn't get the value. Food was average at best (I did not go to the pay restaurants), only to the complimentary options. Entertainment was awesome (Burn the Floor show and 2 comedy shows). I love to sail, but I will not be considering NCL in the future. Read Less
2 Helpful Votes
Sail Date: April 2019
Just completed my ninth cruise overall and my first as a solo cruiser. Was very disappointed at the solo gathering. No one showed up the first gathering. At the the first solo and and single lunch two other people showed up (Roy and ... Read More
Just completed my ninth cruise overall and my first as a solo cruiser. Was very disappointed at the solo gathering. No one showed up the first gathering. At the the first solo and and single lunch two other people showed up (Roy and Sara). Sara was delightful. Never say Roy again. This Asthmatic hated the smoking in the Casino. This is a problem across all Cruise Lines (except Disney (no Casino)). Royal Caribbean is a more laid back atmosphere that Holland America. I believe they are trying to compete with Carnival. The food (in the main dining room) and entertainment is on par with Carnival. If you can afford it, I recommend that you buy the Key package (to get reserved seating section at the shows and the Speciality Dining package. Recommended Shows: The Fine Line (Aqua Show) Headliners: Revoiced Columbus the Musical Was turned off by the hard sell tactics after my massage. Not going to book spa treatments anymore on any future cruises, The beverage packages were a nice feature on Royal Caribbean, I would have liked to have had that on other cruise lines. Bottom Line: If you want a ver casual cruising environment, Royal Caribbean is recommended. If you're looking for something a little more elegant, try a different Cruise Line. Read Less
2 Helpful Votes
Sail Date: April 2019
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & ... Read More
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & Disembarkation Very easy. They have this process down very well . Rotterdam ship: Very nice ship, Teak wood upkept very nice. You see the improvements they have done over the years and it looks very nice and clean. Cabin: We had an outside Cabin which seemed very roomie for what it was. Very supprised with all the closet space. nice Touch with the free safe in the room. Bed was very comfortable and the Stewards always kept the room clean and always supplying us with clean towels Dinning: Lido Deck food was very good. Nice that the HAL buffet is served by staff and not a bunch of people reaching in and grabbing food. Food was always fresh and hot. Never needed to add salt to anything we got from the line. Burgers & Hot dogs were good from the Dive Inn grill as long as you didn't get the burger well done.. There Pizza grill did a great job with the NY style pizza. They did keep strange hours on the burger and Pizza service, as neither was 24 hours. Pinnacle Grill- In my opinion, the Main dining room food was better than here. We spent over 2.5 Hours in the Grill. Appetizers were good and hot. Main course I got the Porterhouse and Wife got the Strip Steak. We both asked for Medium Rare and both came back very Rare. I ate mine, but we sent hers back. We cut a piece off right away to check the temp. They took her's back for about 15-20 minutes and brought back the same piece of meat still under cooked (but hot this time) All of the sides came out at room temp initially. When they brought back her steak, they never refreshed the sides for her. For Desert we decide to bring back to the room as we were already there for over 2.25 hours. so she got the lollipop desert cakes along with the chocolates from the table. The waiter put them in aluminum foil and twisted the top.. It looked like one of those weights used to hold down balloons. So when we got back to the cabin it was just a big ball of chocolate. We had a 4 top table come in when She got her second try and they were getting dessert at the same time we did.. Ship services did eventually refund us the up charge and the Pinnacle manager called us to apologize and offered another try on the last night, but we already planned the evening. Entertainment and Activities: Comedians were very good. My wife Participated in the Americas test Kitchen and had a blast!! She said she would do that over and over again... Also, did the bar hop with Jeremy and that was an awesome time. There was never a shortage of things to do. Services: Room Stewards - These guys are great, never needed anything... Spa Services: Very Disappointed with spa services. First, My wife got a manicure. Her nails were chipping after 1 day.. Spa did redo the color, but talked my wife out of the color she wanted and the top of her nails by the cuticle look as if they were 1 week growth and her skin was peeling. The Facial she received left her with bruising and a sore/scar on her nose. She received the facial on the 1st sea day, so had the embarrassment the rest of the cruise. When addressed with spa manager she gave her a discount on the facial. She then gave a third chance for a massage and the tech kept going to deep after she said something several times. This left bruises on her back. Then the spa manager accosted her after her massage, because I had brought these issues up with the Ship services counter. They eventually took off the price of the facial. But during dining one evening another guest complained about being under the kitchen and got a 150 on board credit, so needless to say that was more upsetting to me. Ports and Excursions: Guatemala - We only went thru the bazaar. Prepare your self as they do not take no easily. You must walk away and not feel you are hurting feelings. Honduras: We went with Victor Bordon's Sloth and Monkey Tour - This was a lot of fun getting to touch the animals and see all the birds.. Relaxing at the resort was a really nice addition. Costa Maya, very nice and very clean port.. We didn't do much here as it was really windy ( 7-10 foot waves) made getting back on the boat a real challenge. Summary: Loved the ship and would probably give them another try. Hopefully the managers get a little training so that they stop trying to explain why there staff was making their errors and just fix things.. Read Less
3 Helpful Votes
Sail Date: April 2019
Our mini suite was nice , but the bathroom was outdated and rusty. Deck chairs were old and dirty. The ship seems to cater to the 70 plus crowd. I did not have a lot of fun on this cruise . If you are under age 60, I would suggest Royal ... Read More
Our mini suite was nice , but the bathroom was outdated and rusty. Deck chairs were old and dirty. The ship seems to cater to the 70 plus crowd. I did not have a lot of fun on this cruise . If you are under age 60, I would suggest Royal Caribbean for a more upbeat lively time and more activities. For the prices of a princess cruise , the rooms should be beautiful as well as the bathrooms . The pool area is small and lacks enough seating I will say the food is excellent and staff very nice . The World Market where the breakfast and lunch buffet is lacks seating during peak times . The elevators are slow at best and you can barely hear the chime if someone is talking . The layout of the ship is confusing. As a passenger , I should not have to walk to the other end of the ship to get to the 15th floor Read Less
1 Helpful Vote
Sail Date: April 2019
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were ... Read More
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were great [as usual ] - my only complaint was that the food I ate at several restaurants was cold and had to be returned - this was at the Taste, Sheehans Pub & grill and the worst was at Stirrup Cays buffet - the hot dogs, and hamburgs were cold as well as the corn on the cob [also tough and not sweet ] - found the pools to be small for such a large ship !! also the food at Shanghais was also cold & sent back - I've been on 3 different cruise lines on 5 cruises and this was my first encounter with being served cold food - as I said I like the solo room and the price !!!!!!!!!!!!!!!!!!!!! Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise