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Sail Date: August 2019
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad ... Read More
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad expensive. Norwegian open bar was really not worth it the staff was so rude and made the guest feel unwelcome like we were annoying them. The food on the ship was disappointing. A lot of the food was like hospital food with little flavor. The service from the staff was horrible. The majority of the staff including the bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. I have travelled on other cruise lines so I understand what quality customer service is and it was not there on this trip. When I would approach a staff member with a simple question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” We upgraded one of our rooms to a balcony and it wasn’t worth it. The room was so tight that you literally had to jump over one bed to get in the room. I really wish I had a picture of that mess. Also, before cruising I was told I had to put a $300 hold per room. I did not have to do that my room key was disabled from making purchases which was fine I did not want to make any purchases. So if your wondering I set my payment to cash on checkin and never went to the service desk to change it. No $300 hold and cards disabled. For smokers they don’t sell Newport’s so don’t run out. Based on this experience this will most likely be our last cruise with Norwegian. Read Less
Sail Date: August 2019
As an all inclusive cruise we liked knowing what we paid up front was the bottom line, no hidden extras. We have travelled with Scenic before so not a difficult decision. Lovely comfortable beds light airy and clean cabins. This time ... Read More
As an all inclusive cruise we liked knowing what we paid up front was the bottom line, no hidden extras. We have travelled with Scenic before so not a difficult decision. Lovely comfortable beds light airy and clean cabins. This time travelling to a region of France we have not seen before and wanted to learn more about. On board attentive staff, great food , friendly fellow passengers made the ten days most enjoyable and we learned a lot about wine, the grape varieties and wine making. Starting and finishing in Bordeaux which we found to be a delightful city and had adequate time for exploring. Other ports of call included Libourne, Pauilliac, Fort Medoc, Cadillac, Bourg sur Garrone and Blaye, we also took a side excursion to Cognac, a lovely town and of course we just had to see how its namesake spirit is made and tasted at Remy Martin. Recommend to anyone not just wine enthusiasts. Read Less
Sail Date: August 2019
First of all, we had a wonderful experience on the Celebrity Constellation when we sailed August 6, 2019 for a 9 night Greek Cruise, EXCEPT using Flights by Celebrity. I booked 2 Aqua Class rooms for friends and 1 Royal Suite for myself ... Read More
First of all, we had a wonderful experience on the Celebrity Constellation when we sailed August 6, 2019 for a 9 night Greek Cruise, EXCEPT using Flights by Celebrity. I booked 2 Aqua Class rooms for friends and 1 Royal Suite for myself and my friend for a special 50th birthday celebration. We booked this in February 2019. I can not say enough about the Royal suite and our Butler, Ali. We had suite 6133 and he and the stateroom attendant are top notch!! Also a shout out to Joyce in the coffee bar/Michaels club. She’s an absolute delight. Now the issue...I booked this direct with Celebrity for the rooms and the airfare for the Royal Suite and 1 Aqua class room and paid in full in May, when full payment was due. I first found out several weeks before the trip my 1 hr 10 min layover in Chicago to Venice had been reduced to 35 min to change gates and get my luggage aboard. When I called Celebrity they informed me that the change to 35 minutes was an “acceptable” amount of time to find the connecting gate and have my luggage transferred. Since we were meeting friends in Venice for a day and half before the cruise, I was very concerned about the layover time. I called back again to Celebrity to be told I would have to pay Celebrity several hundred dollars to take a flight 2 hours earlier from Charlotte to Chicago through American Airlines. Frustrated, I called American Airlines directly and they changed my flight to the earlier flight with no issue and no charge. Then a couple weeks before leaving I realized Celebrity had me on the very last seat on the plane on one side window, and my friend on the very back of the plane on the opposite side of the plane window to Venice. I booked this in February...I finally called and paid American Airlines direct to change our seats to be together. Then came check in with American Airlines 24 hours in advance. I could only check into Chicago, but not all the way to Venice. We spent over an hour waiting in line at American Airlines ticket counter as we could not do curbside checkin all the way to Venice...The final straw was trying to check in back to Charlotte from Venice 24 hours before the flight. When I could not check in but my friend who did check in with no issue, since he booked his flight directly with American Airlines, he informed me they had 8 first class upgrades available for $500 each. I went to our private concierge agent in Michael’s lounge (since we had the Royal Suite) for assistance sInce I wanted the first class upgrade deal. I was worried by the time we went to check into the airport 3 hours before flight the upgrade offer would be sold out. (No surprise it was sold out). She did everything possible to check us in but could not check us OR previous clients using Flights by Celebrity in when check in was available August 14th. Let me say she went out of her way to help, but when she finally called Flights by Celebrity they told her I could upgrade to first class for over $4,000 one way. She was just as amazed as I was with the response from Flights by Celebrity and mentioned she would email corporate to inform them of the situation, even thought nothing could be done. I paid $1,800 to Celebrity for my round trip flight each person, which I am sure I could have done direct with American Airlines and never had these issues. I wasted 3 hours of our last cruise day dealing with this. We used the spa services, several specialty restaurants for all 7 of us, gambled every night but one, closing down the casino each night and tipping the staff very well during the cruise on top of the prepaid tip package. We also bought a great deal of high end wine as this was a once in a lifetime trip for a few of the 7 that traveled together. The service from Flights by Celebrity was a slap in the face considering the amount of money I spent on that trip for all of us. Oh, by the way, on our return flight from Philly to Charlotte Flights by Celebrity had us both on the last back seats on the plane, but at least this time we were side by side. Never again will I book my flights through this company. I will go directly to the airline for my flights to save all the wasted time, frustration and money. Read Less
Sail Date: August 2019
Alaska has always been a must see for me. This was my first cruise and my first solo trip. It was fantastic! Norwegian has everything down to a science, from embarkation to disembarkation. The ship itself is beautiful with so many ... Read More
Alaska has always been a must see for me. This was my first cruise and my first solo trip. It was fantastic! Norwegian has everything down to a science, from embarkation to disembarkation. The ship itself is beautiful with so many places for entertainment, socializing or whatever your heart desires! The dining options are great and will please any palette, young and old. I loved the entertainment. I saw the Jersey Boys, Havana and Prohibition. This ship is so big with so many activities like mini race car driving, mini golf, water slides, walking/running path, full gym. You won't be bored on this ship! All of the staff are profession and so very nice. All you have to do is ask and they will do their very best to accommodate you. I booked all of my excursions through the NCL website. My experience was top notch. My favorite was the 5 Glacier Float Plane Flight to Taku Lodge. The landscape was stunning! And, the salmon bake at the lodge was delicious! Read Less
3 Helpful Votes
Sail Date: August 2019
I find all Celebrity ships are excellent in almost every way. This was a back to back cruise from Fort Lauderdale to the Eastern Caribbean and then the next week to the Western Caribbean. I remained in the same balcony cabin, so there ... Read More
I find all Celebrity ships are excellent in almost every way. This was a back to back cruise from Fort Lauderdale to the Eastern Caribbean and then the next week to the Western Caribbean. I remained in the same balcony cabin, so there was no shifting needed. All b2b passengers are required to leave the ship and go through USA customs as the first week ends. It took only a few minutes, and we were back on board. The Equinox had just been through a refit, so everything was new and shiny. The ship is kept in spotless condition for the entire cruise. Room service is outstanding. Your steward knows your name and addresses you that way - how they can remember all of their passengers amazes me. Rooms are tidied immediately after you leave for breakfast. and prepared for the night while you are at dinner. Towels and sheets are changed frequently. The cabins are large and nicely furnished. The shower is good sized, and solid - no floppy shower curtain to contend with. The television is large, and the remote is fairly easy to manage. Your steward will explain it to you if you need help finding programs or your account on line. Dining in the main restaurant offers early and late settings on deck 3, and "any time" dining on deck 4. The menu offers something for everyone, and notes things such as gluten free or sugar free. The "always available" portion of the dinner menu offers my favorite French onion soup, Escargot, and salmon. Enough said! Theater entertainment is shifting toward acrobatics and production numbers several times during a cruise. Other nights feature a comedian or musician or singer. Two shows allow you to enjoy your dinner hour and take in the show either preceding or following. My only bit of concern was the library. The room itself is beautiful and has great lounge chairs and a large number of shelves. The missing part was books! Very few new novels in English could be found. The majority of books were in foreign languages, and had apparently been donated by past passengers. There was no filing system, so you just had to pick up a book and look at a few pages to determine if it was in a language you could read. All lines seem to be letting the idea of a library fade away. And yet you see many passengers reading as they enjoy the pool area or one of the lounges. Bring your own paperbacks if you want to be sure of having something to read. Read Less
2 Helpful Votes
Sail Date: August 2019
This was a last minute trip and we were able to get a cabin in a great position (9 Starboard/Aft) and perks included 1 special restaurant meal, 100 min of wifi, and drinks package. Our TA upgraded the drinks package to Premium Plus which ... Read More
This was a last minute trip and we were able to get a cabin in a great position (9 Starboard/Aft) and perks included 1 special restaurant meal, 100 min of wifi, and drinks package. Our TA upgraded the drinks package to Premium Plus which got us the nicer brands as well as bottle water, Gatorade etc. This sailing was packed with families (last week before school starts locally) and packed with many Bridal-Girls getaways. Embarkation-- Super smooth. We were at the pier by 11:30 and they were already boarding group 2...having already boarded Priority folks. Waited maybe 10 min to board (group 13) Lunch--plenty of choices for lunch. Daily Buffet is fine. Bar service at Great Outdoors Cafe was slow at embarkation compared to our last sailing (Aug '18). Sail Away in the Spinnaker Lounge-- they have some but not all of the brands of wines/liquors on the Premium Plus Package. Still they had a few to choose from and the view is great. First Night-Dinner at Le Bistro was EXCEPTIONAL. We enjoyed our meal so very much. The service was outstanding. Food was one of the best at land or sea. The smoked duck salad is delightful. The duck is tender and moist, a hint of smoke and is perfectly pink. Escargot was delicious--plenty of garlic and butter. The rack of lamb -- ordered rare was cooked to perfection. Dining companion thoroughly enjoyed the Steak au Poive. Because we had the Premium Plus bev package we enjoyed plenty of Veuve Cliquot and an incredible bottle of Chateauneuf du Pape. The head waiter chose wisely--the wine was a perfect pairing. We were so please with our meal and wrote out cards to thank both the server and chef. Word was sent to the Chef at how much we enjoyed our dinner-- he came out to our table to greet us. A very nice and thoughtful gesture. (Chef agreed the server choose the wine well too!) Grand Stirrup Cay-- we stayed on the ship to enjoy the quiet. Tendering to the island was taking a good deal of time. From what we heard from those who enjoyed the beach--they said the beaches were very nice. Second Night- Dinner MDR -- We had a table by the aft windows and enjoyed a lovely view over dinner. Service was exceptionally good. Again our Premium + package allowed the waiter to bring us a great bottle of red which paired perfectly with the Pappardelle and Braised Short rib. We tried the Gnocchi with pesto... and they were perfectly cooked. We wished the pesto was bolder and similar to the pesto on our starter/app. (garlicky and bold with basil) The flourless chocolate cake was excellent as was the fig/apple crumble. Bliss Lounge- Went to hear the Reggae band and stayed for the "Not so Newlywed Game". Hilarious. Nassau-- Rain squalls blew through as we planned to walk into town-- so back to the pool deck for us. Once folks returned from excursions the pool deck was mobbed.MOBBED. Lines at the bar were slow and they claimed to have no Gatorade. They were so busy no one would go fetch it. Disappointed because not having Gatorade on the Pool deck (part of our bev package) --it a real "miss" in service. The DJ cranked up the music which was entirely TOO LOUD. Our phone decibel screening put it Waaaaay up there.. It was absurd and unnecessary. Third Night- MDR -- after having several great meals in MDR on our Aug 2018 sailing on the Sun... and dinner the night before being so great---our last night's dinner in MDR was a miss all the way around and an unpleasant surprise. Apps-The potstickers were yummy as were the cheesy potato app. That is where the bright spot ends for this meal. The app of Asian noodles salad was so under seasoned--it was as though they forgot the dressing. The seabass was so overcooked and VERY dry. We should have sent it back. The Calamari over orzo was ok..we had it as a side dish. Desserts were all misses, the cannolli was not nearly as decadent as a ricotta filled cannoli should be, the coconut cake had no real coconut flavor and the carrot cake was missing spices and a decent cream cheese icing. Service was good and the waiter choose an excellent Sauvignon Blanc. Stateroom-- Our stateroom seemed like it had been refurbished. The cabinets were in great shape (amazing amounts of storage) and the bathroom was in great shape. Carpets, drapes, bedding all were decent. This differed from last year's stateroom Aug '18 also on this ship. Last year--our stateroom on deck 8 was in bad shape and the cabinet drawer fronts were loose. Stateroom attendant.. rarely saw him.... Room was spotless. WiFi We had 100 min of wifi and when I tried to connect-- it was so slow/bogged down, I gave up. Turned the cell phone back to airplane mode Misses-- --At Guest Services I asked for distilled water for CPAP about 2pm embarkation. Didn't arrive. T So the next morning when we saw our attendant -he said that the Guest Services had not gotten a message to him. He fetched the water for use the other nights. --Bartenders at pool deck were overwhelmed. Got wrong orders and the bar was out of Gatorade. Bartenders had eyes and attention for the girls-trip groups in thong bikinis and overlooked others. In fact the girls in front of myself and an older woman behind me--ordered for us at the bar because the bartenders seemed to not "see" us. My traveling companion had the same problem with other bartenders as well. Hits--Exceptional meal and Exceptional service at Le Bistro. Stateroom was kept very clean. MDR Seven Seas Dining staff works hard and delivers nice service. Hit/Miss-- Kitchen for MDR--after having several great meals-- delivered one evening of almost all misses. Read Less
2 Helpful Votes
Sail Date: July 2019
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and ... Read More
Overall, was very disappointed with the cruise. Would not recommend Princess Cruises. Thought that the quality of the ship’s food would be much better. The seafood was terrible; salmon over cooked, lobster tail salty, mushy and inedible. Poor selection of desserts. Staff in dining area not very attentive. Buffet very good with a nice selection. The Piazza entertainment was very enjoyable. The ice cream bar was poor, soft ice cream and few toppings. Dated furnishings but in good repair. Water leakage on some decks. Cabin very comfortable and larger than expected. Temperature control excellent. Housekeeping staff very good. On ship daily activities varied and very good. A good variety of excursions. Length of stay in some ports very limited. The shops were not very exciting, poor selection. Some items highly overpriced. Bargain sales poor. Personal items very limited. Internet service very poor and expensive. Entertainers on the whole good. Laundry room efficient. A nice addition. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad ... Read More
We chose this cruise for a family vacation and it did not disappoint! What an amazing ship and the staff was wonderful. It never felt overly crowded and we hardly ever had to wait in lines except for my time dining and that was not bad at all. We had 7:45pm reservations every night and we waited maybe 15 to 20 mins tops. We sailed from Port Canaveral. Embarkation and Disembarkation were a breeze! We drove and tipped a porter on the sidewalk to take our bags. We then practically walked right onto the ship with no lines or problems whatsoever! The ship was amazing. It was so clean and there was plenty to do as far as entertainment and activities. We did see Grease and the Fine Line Aqua show. Both were wonderful although Grease was a bit long. My only complaint is that they charged for popcorn for the show. I thought that was a bit cheap but the entertainment was excellent. We also caught the Love and Marriage show, which was quite funny and a couple of pool contests like sexy man and belly flop. These are always fun and entertaining. Our children are 18 and 20 so we really enjoyed the solarium in the late afternoons. It would have been nice to have a pool in the solarium but the hot tubs were wonderful and plentiful with cooling stations. There always seemed to be plenty of pool chairs and we never felt like the ship was over the top crowded. For dining, we did the my time dining because there were no reservations left. This was our first time doing that. It was nice to be able to go whenever if we didn’t show up right on time for our reservation but we missed not getting to know a specific group of servers. We had a different set of servers every night. The service was good but not as good as what we have experienced when we had regular times and the same set of servers. We did not choose any specialty dining as we have done this on past cruises and do not find the food to be that much better. The windjammer was the best windjammer we have eaten at so far with a large variety of quality good food available. The solarium restaurant had a nice salad bar. The park cafe had a wonderful selection of paninis for lunch and breakfast. Sorrentos Pizza was good. There was always a nice selection of pizza. Small bites was the only place to get chips and cheese unless you pay at Sabor, which we did not. They were just ok. We had nice chips and salsa off the boat but it would be nice if they would bring this back in the windjammer with Guacomole and some chunk cheese and crackers. We did not get a chance to try the dog house. We did order coffee and basic fruit as room service but the options are limited for breakfast and we enjoyed main dining and park cafe for our breakfast options. Overall the food was very good. The bars were great! We really enjoyed the Mimosas and Bloody Mary bar in the pub. The schooner bar is always a fav and their lavender daquari is amazing! Boleros has a coconut mojito that is wonderful. Wonderland is fun to pop into for a nice drink and to check out the scenery. Vintages had a nice wine selection. All the pool bars were great with very little wait time and the solarium was the best. All staff were polite and quick. The customer service on this ship is top notch! Our cabin was on the 7th floor. We had an extended balcony. It was wonderful. The rooms on this ship are laid out so nice with lots of storage space and drawers for clothes. We each had our own closet on either side of the room. The bathroom was roomier than any of the other royal ships we have been on. Our stateroom attendant was our favorite so far. She went out of her way to make sure we had a wonderful experience. The excursions were great. Coco Cay is wonderful and it is so nice that Royal honors your drink package and food on the island. The lunch was wonderful. We stayed on Chill Island for most of the day and did go to the pool with swim up bar for a bit. It was busy but so fun. We ended up spending $40 on 2 lounge mats for the day for the beach. I’m not sure that was worth it. I noticed some people brought their own small blow up loungers with netting and I would probably pack something easy like that for next time but the loungers were nice. Next we went to Cozumel and ended up booking an excursion at Mr. Sanchos all Inclusive. It was awesome and we cant wait to go back. I reviewed that on Trip Advisor and that is where I found them. Next, we went to Honduras. I booked Little French Key all island access pass. This was amazing!!! I booked directly online and have also reviewed them on Trip Advisor as this is where I found this excursion. Last we went to Costa Maya. We just got off the ship and shopped around the port. It was a lot of aggressive vendors on the inside that were willing to cut the prices if you started to walk away and a lot of expensive vendors in stores surrounding this. I probably would not get off the ship next time. They did have a pool and swim up bar people seemed to be enjoying. Overall this is our 7th cruise and the best yet! We would love to go back on Harmony of the Seas! Read Less
Sail Date: July 2019
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in ... Read More
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in reality, was nothing inclusive about. We gave them a credit card number that we knew did not have enough to cover the initial $1,000 so that it would be declined and they could leave us alone. Well they had a way around that and charged it anyways so that we were way over our limit. After 6 months we decided that this was not something we were interested in. After trying to get a refund, we were refused and told basically that we either take it, give it to a friend, or forfeit the money. After some deliberation we decide to just go ahead and take it. We should have just forfeited the money. There was a bunch of taxes and hidden fees that were not included in our all inclusive package. We also paid $300 to upgrade our resort on the island so that our food and beverages were included. We set our date, book our flights ($400 extra), and arrive in FT. Lauderdale. After also upgrading the rental car (because we aren’t fitting comfortably into a Kia Rio $170 extra), we get to our hotel that Royal Seas booked us claiming to be a Ramada....yeah like 10 years ago. Let’s talk about false advertising here folks. The room itself was spacious, beds were not terribly uncomfortable, but the AC only cooled to about 78 degrees. Top that with only 4 tv stations, and the late night drug deals in the parking lot....we were not happy. Then we find out the next day our “orientation” was actually a Time Share tour. Living in a tourist town we know what a waste of time that was about to be...but they hold our Cruise tickets hostage until you endure 2 hours of “OMG it wont even cost you that much and you get this and this and this” better known as we cost more then a car payment and will bankrupt you into a contract you cant get out of. Come on Wyndham, you could have at least put us up in your “resort” to sell us a time share. After leaving 2 hours of our life that we will never get back, we call Royal Seas to complain about the accommodations, at first we get a rude little girl who very unprofessionally hangs up on us. As business owners, rule 1, never be the first to hang up. After calling back and speaking to management, they acted like they were gonna put us through to HR to put a formal complaint against that person, but we were hung up again, and only after saying they didnt have anything else available. Needless to say, we packed our bags, found the best little AirB&B 1 hour away and hightailed it out of there with our cruise tickets. Honestly, the AirB&B was the highlight of our trip. On day 3 we make our way to the port to board the ship. We get there at 11, stand in line for 1.5 hours, get charged $150 (taxes, fees, taxis, etc) and board the ship. Only to not have our rooms ready so we are forced to be around a bunch of strangers while hoarding our stuff because, well, they let anyone aboard. After barely eating a down right terrible lunch buffet, we sweat our butts off on the outside deck so the claustrophobia isn’t as bad before finally getting to go to our room...Where we promptly tried to hide in for 3 hours until the dang boat finally set sail. Let me say this right here if nothing else, they do not tell you what’s included, help you out at all, or care if you are getting everything you want out of the amenities included. We were afraid to leave the room for fear of having to be charged anything extra and at 18% gratuity alone, no thanks. Skipping ahead to the next morning (because there are just some stresses that needn’t be said) at 830 we all but ran off the ship to the hot island Bahamian air where we had to wait on a taxi to our resort. There’s our first indication that Islanders are not very friendly, especially when you’re a different skin color then them. We were ignored and left waiting for the next taxi because one female driver decided we weren’t her people. The next taxi held 12 people in it, 12 hot sweaty people, barely working AC, and a 20 year old van in desperate need of shocks. 20 grueling minutes later we arrive at the “all inclusive resort” where we were told to make sure we have a day bag packed because for 6 hot miserable hours, we would not be allowed to check into our room. At first we were excited. there was music, white (ish) beaches, and clear blue water. We found our own spot along the beach and took turns in the water (after all, trust no one, especially islanders haggling with you on the beach for Conch shells, marijuana, and Cocaine...yes, cocaine which we were offered 10 minutes after stepping foot on the beach.) 2 miserable hours later we get our buffet lunch (mediocre) and proceed to sit around for 4 more miserable hot sweaty hours before standing in line for 45 mins to get room keys. After walking to the absolute furthest room on the island we are met with a nice cool ACed room, but missing towels which an employee gave to us about 20minutes after getting in there. 7 hours in and we were already dead sick of being trapped in this resort. After looking into tours, excursions, and tourists traps (dont even ask about them unless you got money coming out of your ass because thats honestly the only way you’ll afford anything) the next day we purchased a rental car. $85 with taxes, we set off on day 2 with the resort in the rear view. While we found our own private beaches, coral rehabilitations, and deserted roads, the island is dirty, poor, and literally a living garbage can. Trash everywhere, run down buildings everywhere, abandoned hotels. It was downright sad at the state of what could have been a beautiful island. Day 3 we return the rental to an extremely rude owner who decided overnight that we were no longer worth mannerisms and check out of our hotel to get back on the dreaded cruise ship. I will say the return home was not nearly as bad now that we knew what was included but still, Royal Seas isn’t even comparable to one of those little rescue boats hanging off of a Carnival cruise ship. Before they con you into spending your hard earned money, think twice and read reviews. Splurge for Carnival, or stay away from floating death traps that hold a thousand people who would shove you overboard to save themselves and make your own way. AirB&Bs include house boats if you wanna be on the waters. Just saying. Read Less
5 Helpful Votes
Sail Date: July 2019
I chose this cruise for a couple of reasons - I wanted to go to Norway (and none of my friends did!), I wanted a UK departure and, I wanted a smaller ship. I also have rheumatoid arthritis, hence why I preferred not to fly and this was ... Read More
I chose this cruise for a couple of reasons - I wanted to go to Norway (and none of my friends did!), I wanted a UK departure and, I wanted a smaller ship. I also have rheumatoid arthritis, hence why I preferred not to fly and this was perfect. This was my first cruise so I wasn't sure what to expect. I absolutely loved it! I met a lot of very interesting people and we ended up sharing our cruise together - mainly in the bars and restaurants. I was very impressed with the arrangements for solo travellers - the company works hard to make them feel welcome with welcome drinks, lunches, dinners etc...and it worked. It was unnaturally hot for Norway, so the pool area was very busy - I gave Bergen a miss as didn't fancy a tour in 35 degrees. Norway in a Nutshell tour is well worth doing - the views are mind-blowing. Flam railway is great fun! If walking is a bit of an issue (it is for me) - it is quite a walk to the hotel in Voss which the company doesn't warn about. It may depend on where the train from Flam stops though. I probably wouldn't do the tour to the dam again - I would stay in Eidjfiord and have a wander. All the bars are great - I visited every one frequently. The cocktail list is extensive. I chose the premier package that includes tips, drinks, wine etc...and definitely don't regret it. It is great value. The food isn't five star - but neither are we paying for five star. It was fine though - desserts provided much amusement trying to guess what they tasted of. Some people complained that the food should be better - bear in mind, that going to a Michelin restaurant costs around £250 per person upwards and that will manage expectations. My happy place? Sitting at the back of the boat behind the Plantation buffet - having either breakfast or dinner with a beautiful view of the fjords - priceless! I loved it! Already booked another and I got home less than 24 hours ago. Read Less
Sail Date: July 2019
I chose to cruise as I haven't had a holiday for over 25 years and thought that I needed one after a rather stressful divorce. After researching the various options available I chose to book an eleven day trip with Saga sailing ... Read More
I chose to cruise as I haven't had a holiday for over 25 years and thought that I needed one after a rather stressful divorce. After researching the various options available I chose to book an eleven day trip with Saga sailing down the Danube from Budapest for eight days with three days in transylvania. I know what you are all thinking, "SAGA"!!!!! Now I just qualify as I am 51 and thought that it would ease me into the holiday "thing" I was collect from home and driven to the airport, this I found to be an excellent service. The ship was waiting in Budapest and my luggage was taken and delivered to my cabin whilst I booked in and offered refreshments. The reception staff were nothing but wonderful and were very helpful and knowledgeable making the embarkation painless. After settling in my cabin, which was a reasonable size considering the size of the ship and let's face it, we were on a river I was pleasantly surprised to be seated in the restaurant with a very good four course meal. The waiting staff were excellent and very friendly. The following days were more of the same food and I found the staff so friendly and willing to help in any way possible. I have to say that the cruise director, a young lady by the name of Adina to be the most helpful, patient and knowledgeable person I have had the pleasure of meeting. Even joining the crew and passengers in the end of cruise open mic event. Upon reaching our destination our luggage was collected and transferred to the awaiting coaches for the next part of the holiday. My overall experience onboard was one of overwhelming enjoyment and certainly placed my anxieties about solo travel to the back of my head, in fact they left. Overall I would highly recommend this ship and if I could sail with the highly professional Adina again, I would. Read Less
1 Helpful Vote
Sail Date: July 2019
Alright first the Cons: I’ve been on breakaways sister ship the getaway 4 times and i know both ships are identical but their not. Breakaway wasn’t put together as well as her sister ship. What i mean is noise. I booked a studio ... Read More
Alright first the Cons: I’ve been on breakaways sister ship the getaway 4 times and i know both ships are identical but their not. Breakaway wasn’t put together as well as her sister ship. What i mean is noise. I booked a studio cabin 11563 it was horrific. First thing is every morning at 6am the cleaning staff would start working on the floor. This included an access door that slammed so hard that my room would shake. And this door would slam shut almost every 10 seconds. I couldn’t understand it and counted the seconds in between.. The only conclusion i came up with is that the cabin stewards were intentionally going through this door to wake people up and get them out of their rooms so they could begin cleaning them. I mean horrifying loud. My other nightmare were these young kids who were booked in the studio cabins. Another nightmare. The punk in 11567 would invite his juvenile friends from across the ship to enter his cabin after 1am for a late night party. Leaving the studio cabins acess door unlocked for easy entry. I could hear every word until 4am where i called security twice that week. The other time i called security was when after midnight one night i could hear a girl screaming like she was being assaulted right down my hall. I’ve cruised 16 times on ncl and loyal to them as a platinum cruiser, but i will never return to breakaway. The pros: everything after was awesome. The specialty restaurants were excellent, i ate in both cagneys & la cucina incredibly delicious. Every day was sunny and bright and the pool packed with people. The bartenders were efficient and kind. I suggest giving them tips as this will insure a quick return on your money. They really appreciate it and most don’t tip. Atrium had great shows which were entertaining and fun as the atrium is the heart of the ship so arrive early. Loved all ports of calls except belize, because as a private island i don’t agree having to pay for everything. Ship staff was amazing and the bar manager sent me a bottle of red wine. Read Less
Sail Date: July 2019
I chose this cruise because I had never been to Alaska and since I’m an NCL Latitudes member I was excited to experience the newest ship in the fleet that was built especially for Alaska. I persuaded a friend who lives in Seattle to go ... Read More
I chose this cruise because I had never been to Alaska and since I’m an NCL Latitudes member I was excited to experience the newest ship in the fleet that was built especially for Alaska. I persuaded a friend who lives in Seattle to go with me although she was reluctant as she had only cruised once before, years ago before the stabilizers, and had gotten seasick. I’m not sure she believed me when I told her how smooth it would likely be. Embarkation and disembarkation were an unbelievable breeze….the best I’ve every experienced….NCL has this people moving thing down pat. When we embarked we immediately went to The Local and had lunch. By the time we were done, our bags were at our stateroom door. I very carefully chose our cabin because I knew that the size of the ship and the number of passengers would irritate my friend. It couldn’t have turned out better for us. I chose a Spa Balcony cabin that was directly under the spa so it was not noisy. We were on the same deck as the Observation Lounge and also had our own private balcony. Up one flight of steps and we were in the spa (passes were included in our category) or we could go to the buffet for a quick bite to eat. The Observation Deck also had light breakfast and lunch and an awesome bar. All those venues had great ocean views and with the exception of the buffet, a good amount of privacy. I love the spa and because a limited number of passes are sold, I never had to wait for a heated lounger. Even the Observation Lounge was pretty uncrowded when we were there….usually early in the morning or late at night. We did go to activities in other areas of the ship but the point is, we wouldn’t have had to…..everything we needed and wanted was right on those 2 decks. So for those who don’t like the big ship experience (and I see a lot of those complaints in these reviews) this is what I would recommend. Also, book everything you want to do as soon as NCL will let you….you can always cancel and other cruisers will be happy to fill your slot but there are many things that fill up fast and then you’re probably out of luck. The cabin itself was well laid out (beds by the balcony rather than the closet) and was plenty of room for 2 people, although no one could call it spacious. I can’t imagine having 3 in a room like this although it is advertised to accommodate 3, maybe a couple and a small child. We really enjoyed the beverage package. It was fun to try drinks we’d never had before and I discovered I like White Russians. The first time I ordered it the bartender made it with cream (as it is supposed to be) and it was wonderful but every subsequent bartender told me they only had milk. So I’d go to the coffee bar and get half and half and hand it to them. I don’t think I was very popular with the bartenders…lol. Anyway I would suggest that NCL make cream available behind all the bars. Never had a problem getting a bartenders attention or a drink in a timely manner. The dining package was fabulous too. We did Cagney’s, Teppanyaki, and La Cucina. The food was fantastic in all of them. One small complaint about Teppanyaki is I think they sit too many people at a table. We were the last to arrive for our table and I was seated on the end by a woman who was left handed. I didn’t notice until we were well into the meal or I would have requested a change of seating because her elbow was in my space the entire meal. We only did 2 shore excursions, the rail trip in Skagway and the Lumberjack Show in Ketchikan. They were OK. I wished I had done something where we could see wildlife. I had thought we would see some in Glacier Bay but we didn’t. My fault for not doing more research. We did see a lot of humpback whales though and I was surprised that they came so close to the ship. They would breach and blow through their blowholes….quite an experience….I had only ever seen orcas before. The only difficulty we had on this cruise was when we were in Glacier Bay. They had park rangers come on the boat and talk about the glaciers. They said if you go outside you can hear the glaciers, especially if they are calving. We went out on the balcony to listen and enjoy the serenity only to find that one of the ship’s photographers was 3 decks below us, taking pictures and yelling at his subjects to get them in certain poses and reactions. I called guest services to complain and have him stop. Unfortunately I had to make 3 calls before it stopped and then we think they only moved him to the other side of the ship but we were glad to no longer have him disrupting our enjoyment. Management sent us some sweet treats to apologize and we were happy again. All in all a great cruise and I am doing this ship again in October on the Mexican Riviera. Read Less
1 Helpful Vote
Sail Date: July 2019
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, ... Read More
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, Juliana and Juan in the Accidental String Trio were just...the only word to describe it was beautiful. Neil was singing and Jammin’ the reggae hits on the steel drums. And Rob was rocking it on the guitar. DJ JD with the hits. The Brassaholics with the amazing Maroon 5 medley. And the Latin Band covering latin hits. Emma, Layla and Francois brought so much energy throughout the whole ship. Vargus Mason with the jokes! T.A. Williams at the Piano Bar. Diana and other bartenders tending the bar at the Lobby very well, including the bartenders on Lido who also bring their energy to the ship. I tipped what I could. Next I want to say how much I really appreciate how kind, thoughtful, and caring the staff was. They always offered help. I don’t usually accept help but I made some exceptions. I also made some friends on the cruise. The whole experience is one to remember. They always had smiles on their faces, and always greeted as we cross paths. And as you’re reading this to all of the staff, I just want to thank all of you from the bottom of my heart. I hope I get to meet you all again. Cheers "Let your smile change the world, don't let the world change your smile..." - unknown "My cup is full to the brim, I could go on and on, the full has never been told" - Buju Banton Side Note: Im looking for a job also (galvancromeo@gmail.com) all photos are unedited Read Less
8 Helpful Votes
Sail Date: July 2019
I've just returned from a 7 night cruise to the beautiful Norwegian Fjords on the Britannia. After reading some of the reviews, I must admit I was a little apprehensive about my upcoming trip, but I had no need to worry. I've ... Read More
I've just returned from a 7 night cruise to the beautiful Norwegian Fjords on the Britannia. After reading some of the reviews, I must admit I was a little apprehensive about my upcoming trip, but I had no need to worry. I've decided to stay in Southampton the night before, so was a couple of hours early for my designated embarkation time. I was able to go onboard an hour earlier and the whole process was seamless. Our cabins wasn't ready yet, so I used the opportunity to have a look around the ship and had some lunch. The Britannia is a beautiful ship and the atrium did take my breath away the first time I saw it. I opted for a single balcony cabin on Deck 16 so that I can make the most of the scenary travelling through the fjords. It was worth every penny and early mornings and late evenings was spend on the balcony watching the world go by. My cabin was very spacious for a single and had everything I needed for a very comfortable stay including plenty of wardrobe space and spacious shower cubicle. Patrick, the Cabin Steward was very helpful and friendly. I've mainly opted to eat in the Horizon buffet and there were always plenty of choice and variety. The food is replenished very often, so I never had to worry about getting cold or slightly soggy food. I thought the quality of the food was really good. I used Freedom Dining on two occassions in the Peninsular Restaurant and again the food was of a very high standard. Although the entertainment was quite varied, I only really enjoyed the group "Pulse" and thought their "Tribute Night" was brilliant. We were very lucky to have good weather so on the 2 sea days the pool area were quite busy. I opted to go one deck up that overlooks the pool area and always had plenty of sun loungers to choose from. Despite the amount of passengers that were on the cruise, it never felt claustrophobic...I never had to wait more than a couple of minutes to be served at the bar, I always managed to get a table in the buffet by the window (my preference) and I could always find a little quite corner (on deck or inside in one of the many communal areas) to read a book and just find some peace and quite. I've booked 2 shore excursions with P&O and did 2 on my own. I must admit, the excursions were a bit over priced in my view, but I still had a very enjoyable time. All the crew I've encountered were very helpful, friendly and professional. Disembarkation was well organised and I thought the letter we've received the day before to explain the disembarkation process and arrangements was a really good idea. Seeing the Norwegian fjords has been on my "must see list" for a very long time and doing it on the Britannia was brilliant. I'm looking forward to returning to her next year for a 14 night Mediterranean cruise. Our cruise was the one that unfortunately made the headlines due to the actions of a very small group of passengers. However, all credit to Captain Paul Brown and his crew for dealing with this incident so professionally and discreetly. Other than the tannoy announcement I had no idea what happened and it didn't spoil my last day onboard. I only saw it on the news after I got home on Saturday. Read Less
1 Helpful Vote
Sail Date: July 2019
Starting in Kirkenes on the lovely MS Lofoten. Wonderfull euthentic ship! Beautifull cabin and friendly (hard working) staff. Breakfast, lunch and diner where also good and tasty. I did the excursions: breakfast at the Artic ... Read More
Starting in Kirkenes on the lovely MS Lofoten. Wonderfull euthentic ship! Beautifull cabin and friendly (hard working) staff. Breakfast, lunch and diner where also good and tasty. I did the excursions: breakfast at the Artic Circle, horseriding at the Lofoten and the RIB boat with the midnightson :-) Very nice!!! Also I was very lucky with the wether. 6 days, beautiful, most of the time blue sky. I definitely come back again and do this trip in winter. It's such a shame that this boat is only sailing for 1,5 year......... Most of the passengers selected this euthentic ship, the same for me! And.... I was a single traveler => I met so many other people (different ages). And have wonderfull evenings with them! So book this trip when it's possible. I'm very happy I make this trip and want to do it again. ps. I have more photo's if you want :-) Read Less
Sail Date: July 2019
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for ... Read More
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for their negligence! I ran two flights of stairs & found room where incident occurred before any medical where on scene! With the exception of the Irish pub, the food in the dining room had no flavor nd non creative options! There was no activity by the pool until the very last day! No one even knew who cruise director was! I met more people than he did! Funny enough we called the asst director to our table at 5 o’clock somewhere and expressed the disappointment without ant activity by pool! Coincidence the next day, last day on ship they did a little something by pool! Everyone enjoyed so doesn’t make sense all other days there was nothing! Other than Lesther at sky bar, Reenan the waiter in Aqua and my room steward Lunni, who were exceptional, no staff on this ship made an effort to get to know you, remember your name or display a personality! Such a shame! Even the officers were no mingling omboard until the last day! Excursions def had some wasted time organizing, days in port were short enough yet time was still wasted! Santorini was a disaster! Four ships in port with over a two hour line for cable car as the tour just drops you off and doesn’t tell you about cable car until end when you started on a bus! We did not get any time to shop or enjoy Santorini as we had to wait in this line, people were fighting not enjoyable & stole two hours of my time and a missed sunset! UGH. On that same day a women on the bus picked a fight shouting curse words across the bus the entire day! The tour guide should have thrown her off yet said nothing allowing her to taint that part of the day! I paid good money for this excursion from the ship on an island I wanted to enjoy to have it ruined! Oh and let’s point out the alternative of walking down the cliff on the donkey trail for 20 minutes in donkey poop, which was not an option to save time due to my friend being hurt on day one due to ships negligence! Last day in Croatia was cut early forcing everyone to change a schedule just to hurry up and wait causing us to get back into port in Venice over an hour late! Added stress! I feel there is a long way to go and some considerable customer service courses needed here! Almost forgot the two days my toilet in the room would not flush! Reported it, was kept up till 3 am while a man worked in closet next to room to wake up with only 2 hours sleep and still not have a toilet that works! July 2019 Read Less
8 Helpful Votes
Sail Date: July 2019
This was not my first cruise and not my first RCI cruise. I have cruised a few times at different price points and therefore different standards. For me, this was the best cruise I have ever taken... But let's break it down... I am ... Read More
This was not my first cruise and not my first RCI cruise. I have cruised a few times at different price points and therefore different standards. For me, this was the best cruise I have ever taken... But let's break it down... I am a solo, female traveler - I am also an Australian expat currently living in South Korea (so this will identify me to my fellow travelers haha) but I have also lived in other Asian countries including a year in China Embarkation. Arrived at the terminal exactly 12 noon and it was busy, not overly crowded, but lots of people moving efficiently with their luggage. Checking the luggage in was a quick, easy and painless process and I was shuffled to the check in queues. There was a distinct differentiation between western travelers and our Chinese counterparts - westerners were given a much quicker run through the check in - but we couldn't see any reason for splitting the groups other than to maybe appease the impatient westerners... So, all in all checkin took less than 45 mins and I was on board and in the dining room for lunch - as a solo traveler, this was the only meal I spent alone. In summary, embarkation was very quick and very painless, there was queuing but it moved rapidly and if you were western it was even quicker. Cabin I was in 7250 a studio balcony cabin. Note: this cabin has a much larger balcony then others due to the way the ship is shaped... so it was wonderful to have so much room. The cabin itself was small but that's what I expected - there were enough cupboards and drawers and a stool instead of a chair - plenty of mirrors and a decent enough bar fridge. The bathroom was the same size as other rooms. As a solo I cannot fault the room, the space was adequate - and importantly I could put empty cases under the bed. I was very happy with this cabin and in the same circumstances would choose it again. Dining I chose to eat mainly in the main dining room, I found the service to be excellent and the quality of food (in most cases) very good. I had no problem with the portion sizes and the temperature was always appropriate. On one day I didn't like the options but that was my palate and my friends on the other hand had no problem with their choices - so I guess it is a personal decision whether you like the food or not. I also ate at Chops Grille and that was a wonderful choice. The meal was excellent and I couldn't fault the service. I also dined in Teppanyaki - there was a hiccup with my reservation that was superbly dealt with by the Maitre D (Leslie) and I couldn't have been happier with the outcome - (this hiccup was the ONLY thing on the cruise that wasn't perfect - but the resolution exceded my expectations). The meal at Teppanyaki was one of the highlights of the cruise. It has to be seen to be believed - a great meal that I will remember for a very long time. I never ate in Windjammers - whenever I was in the vicinity it was always super busy and tables were hard to come by, but on the other hand, the Cafe 270 was almost empty as were the seats and tables - this became a very popular hiding spot to grab a snack or drink away from the crowds (and the food served was very nice too) I had a room service breakfast once and it was adequate - I was given exactly what I asked for... Formal nights are not received by the guests like you may have experienced elsewhere - very few people out of the 5100 dressed up for dinner - these were not published by RCI before the cruise so it is possible that many first time cruisers did not know what to expect. Drinks I was fortunate to get a free deluxe drinks package when I booked so that was a real bonus. I loved the Bionic Bar and would often use it to just grab a juice and soda mixed any time during the day. As I didn't pay for a drink I can't comment on prices and as I didn't really drink that much alcohol, I can't complain about the drinks at all. I also don't drink coffee so didn't sample any of those either. Entertainment and Activities I have to admit when I saw the schedule I was a bit disappointed - very few traditional cruise activities like trivia (it was there though but no where near what I am used to) and no bingo. I love to read on board so I packed books. However, I didn't even finish one book and I was never bored, I don't exactly know what I was doing but I managed to keep busy and have an amazing time during the cruise days. The shore excursions were also a little light on... In Osaka you could have paid $80 to go to the castle and Dotonbori Street on the tour bus - however we walked to the local metro, bought a day ticket with ease and did exactly the same destinations for $8 (we messed up on the way back and overshot the station so needed to catch a taxi back to the ship - but that was our fault). Kobe offered a shuttle bus to the main shopping area and there were several places that offered Kobe beef - which was a main reason for people wanting to visit . However when docked at Yokahama it was an hour from Tokyo so I had to catch the shore independent tour just to get to the city centre. But worth it at $69. The evening entertainment was also exceptional - I loved the Ukrainian acrobats Gold Art Duo and The SIlk Road was absolutely amazing. The flamenco guitar guy was extremely talented as were the Beatles Tribute band (I can't mention the moving piano and player as he said he smuggled himself on board - but he was awesome too). Service CAN NOT FAULT THE SERVICE From the Financial Controller to the Maitre D to the Head Waiters to the Room Attendants and Waiters - I was made to feel like I was the only one who mattered, nothing was ever too much trouble and they did everything with grace and style. I would come back just for the quality of service I experienced. Overall I loved this trip. It wasn't what I expected but it was better. I made so many friends (and as a solo traveler that is important) and had such a fun time. I would not hesitate to book again - due to my personal circumstances I couldn't book again on board but I am already looking at January dates for a replay. Well done Spectrum of the Seas and well done Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: July 2019
The cruise was amazing! The food was fantastic, especially the specialty dining! The service was great, very hard working people that always went above and beyond. Thr entertainment was amazing! I saw Burn the Floor twice, rock of ages ... Read More
The cruise was amazing! The food was fantastic, especially the specialty dining! The service was great, very hard working people that always went above and beyond. Thr entertainment was amazing! I saw Burn the Floor twice, rock of ages was playing and Deuling pianos was super fun to watch! There is always something to do on the ship. The main pool was always packed with people and great entertainment on the stage. It took me a little bit of time to get use to the ship because it's so big.  The excursion were great! I did zip lining, a resort but that didnt cost anything, visit a Mayan family and dolphin encounter.  I see why people cruise all the time. I would do it again with NCL Breakaway! This time I traveled solo, but next time I would travel with friends and family! Its definately something to experience with others. Read Less
1 Helpful Vote
Sail Date: July 2019
My parents booked this cruise as a gift to me for my 22nd birthday , (07/14) . From the second I got there , I was treated far better than any all inclusive resort in Cancun or Punta Cana . I had a studio room , the studio is small but ... Read More
My parents booked this cruise as a gift to me for my 22nd birthday , (07/14) . From the second I got there , I was treated far better than any all inclusive resort in Cancun or Punta Cana . I had a studio room , the studio is small but full of everything u need . Shower , toilet , sink , very comfortable bed , closet , tv , and these party lights installed all throughout our he room which really changed the mood of the whole trip . The buffet food at the restaurant was okay , however the exclusive restaurant were out of this world . Le bistro, was superb , the Manhattan was great , moderno had amazing meats . The drinks were made to perfection . Nothing watered down, all drinks premium and perfect with the alcohol . The amount of friends I made on this cruise is unreal . Norwegian does everything they can to make it as easy as possible to have a good time . If you are early 20s or late teens , definitely book a cruise with Norwegian because they give you everything you need , full of activities , you just have to make the best and most fun of it . Which is fairy easy Read Less
1 Helpful Vote
Sail Date: July 2019
Amazing. Amazing. Amazing. This cruise was very interesting and informative. The crew could not have been better. To say they were wonderful would be an understatement. Our waiters were amazing and attentive. The front desk was helpful and ... Read More
Amazing. Amazing. Amazing. This cruise was very interesting and informative. The crew could not have been better. To say they were wonderful would be an understatement. Our waiters were amazing and attentive. The front desk was helpful and informative. Our cruise director was very genuine and knowledgeable, and always made an effort to talk to everyone. The ship is beautiful. There is a lovely pool and in the evening the floor goes over it and it is turned into a cinema! Our rooms were always kept neat and it was truly refreshing coming back to the room after a full day of activities! After dinner, it was always a joy coming back to a pillow chocolate! We even had adorable towel bunnies which were quite impressive! The activities were great for people of all ages, children to the elderly, and I could rave about the service forever, but I am about to go sit atop the lovely sun deck on the ship!:) (We are on the Emerald Star traveling from Bucharest to Budapest. It wouldn’t allow me to properly click which destination or date! We boarded 07/13/19 and disembark 07/21/19! We are on the Danube additionally not the Rhine, this website wouldn’t allow me to properly click my cruise but I just had to fill this out because my experience was unforgettable.) Read Less
Sail Date: July 2019
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. ... Read More
As travel agent, we wanted to try out the Emerald service, and we are convinced, that the service is fabulous and excellent. We sailed from Nuremberg to Amsterdam, in July 2019. After arriving from the airport we got on board in minutes. The staff is extremely polite, and nice at the reception, in the restaurant, in the bar etc.. The pool has a relaxing atmosphere. The city tours have been well organized with professional guides, comfortable couches. We had great opportunity to visit the most important places, monuments, castles and churches. During our free time we have been good advised to explore the cities in an independent way. Every evening we had various entertaining programs with a lot of fun and laughing moments. The whole crew made our trip enjoyable, comfortable and memorable. We enjoyed our breakfast buffet every morning and 4 courses dinner each evening as well as our lunch combining buffet and menu. Additionally we had joyful teatime and late night snack. All food was fresh and well prepared. Read Less
Sail Date: July 2019
The ship it was built in 2012 and it still looked brand new, our cabin was spacious and well equipped. We arrived on 12 July 2019 and checked into the Movenpick Hotel, Amsterdam City Center, the next morning to Breakfast and finally ... Read More
The ship it was built in 2012 and it still looked brand new, our cabin was spacious and well equipped. We arrived on 12 July 2019 and checked into the Movenpick Hotel, Amsterdam City Center, the next morning to Breakfast and finally closed up all our bags ready to board the Avalon Vista to get settled. We had breakfast and prep for our Amsterdam Canal Cruse plus a walking tour, every day there was tours to a lot of the sights. The meals that were provided were very delicious, for those that didn't want a large meal there was a small were served in the Panorama Lounge, it was also the location for all the briefings for the next day’s activities and music/dancing. Each day was filled with tours provided by the cruise lines or optional fee. There were never wants for service because what you might want it was provided. The ports and shore excursions were very well arranged and informative. We know that it takes a lot of planning but the only disappointment was the day of disembarkment from the ship would we would like a mini tour of Basel. This was our first trip on a long ship but it won't be our last because we truly enjoyed it. Read Less
5 Helpful Votes
Sail Date: July 2019
The staff were mostly lovely, helpful and willing. Though it was difficult to communicate with some as their English was poor. The trips were reasonably well organised, pity that the Scilly isles had to be omitted, sea too rough to use ... Read More
The staff were mostly lovely, helpful and willing. Though it was difficult to communicate with some as their English was poor. The trips were reasonably well organised, pity that the Scilly isles had to be omitted, sea too rough to use the tender. Food at dinner in the Waterfront restaurant was sometimes tepid, sometimes it was very difficult to find a seat in the upstairs buffet, I think most of us enjoyed the food most of the time. Wide choice in the buffet. There were few lectures can't comment as I only went to one, fell asleep during it. The talks on our destinations were mostly concerned with their excursions rather than the place itself. The public rooms were comfy and pleasant, pity the library was closed much of the time. I personally found nothing of interest in the on board shops. And the duty free was expensive. Cabins had a fridge plus tea and coffee making facilities, which was very nice. The ship appeared very clean' Evening entertainment was patchy. Read Less
12 Helpful Votes
Sail Date: July 2019
Booked this cruise months in advance, all inclusive was a standard but we decided to pay £50 for a premium all inclusive which was well worth it. From the beginning our embarkation was quick and easy, obviously had to queue but nothing ... Read More
Booked this cruise months in advance, all inclusive was a standard but we decided to pay £50 for a premium all inclusive which was well worth it. From the beginning our embarkation was quick and easy, obviously had to queue but nothing unreasonable. We immediately got settled into our cabin on Deck 7, which was a nice size, with two comfortable single beds, a small sofa and table, a desk with chair and mirror, two wardrobes with a full body mirror on one of the doors and a bathroom with toilet and shower. The bathroom includes a hairdryer which is decent but not very powerful. Our rooms got cleaned every day, with towels changed if needed, staff kindly fold up your clothes and make animals out of the towels which was a very nice gesture. There was a great choice of restaurants, breakfast buffet at either Sirens or Lido is the kind you would expect from any all inclusive package holiday, nice but nothing special. Orien restaurant is the only fancy restaurant which is part of the all inclusive package but the a la carte restaurants only cost about £18 for a three course meal. There is food available throughout the whole day at different restaurants, so if you are ever hungry you can eat either from the buffet or the terrace grill. There was even a late night buffet from 11.30 - 1am. Many different activities to get involved in throughout the ship, including the casino, bingo, late night disco, card games or the broadway lounge and even if you don't fancy any of those things you can always listen to the live music at the Tides Bar or Waters Edge. Every single member of staff on the ship was an absolute sweetheart. Ports are very lovely, but don't feel pressured to book your excursions in advance because you get way more options once you are actually on the ship and you end up meeting people which you would like to go on excursions with anyway. Some of the excursions are not worth the money, so make sure you research carefully what they actually provide for you on the excursion and whether you have any alternative cheaper options. Me and my bestfriend went alone, we are both 18, despite everyone saying that it's a holiday for older people and that we were better of going to a villa in somewhere like Greece like the majority of people our age, we chose to come on the cruise anyway and had an absolutely amazing time. You definitely get your money's worth with the drinks package and the bartenders are always so nice and friendly. We never had a boring moment on that ship and got to meet amazing people, we are already looking to book our next one for next year. We highly recommend a cruise with Marella Dream, no matter what age you are. Read Less

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