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Sail Date: August 2019
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems ... Read More
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems small. 4. Breakfast/ lunch is good. Formal dining at night is good (way better than Chili’s, TGI Friday’s, Applebee’s . Comparable to Red Lobster but fewer selection. 5. Entertainment is great. Quality of shows is excellent. 5 stars to Steve Young (director of entertainment). All of the family shows are great, Peter Punk, Butterfly, Michael Jackson. But all adults shows perform by a group of 4 person is just ok. Would like to have few standup comedians shows. 6. Service is good. 7. Port and shore excursions have good timing. Except Saint Martin 7am to 2pm. We would like to go again. MSC going to have new ships in 2022, definitely looking forward to this one Read Less
Sail Date: July 2019
Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not ... Read More
Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not very good, not a lot of choice and found the staff did not always replenish quickly. Drinks were included with lunch and dinner but only one choice of red, white so if you didn’t like what was on offer you had to pay for an alternative. Not much on offer entertainment wise apart from Anton and Erin being on board for one night which was excellent. You sometimes had to ask to get another drink as not enough staff. Most of the staff were very nice although a few were rude. If we ever do another river cruise it definitely will not be on an emerald boat. Read Less
1 Helpful Vote
Sail Date: July 2019
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. ... Read More
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. The ship is pretty, the food is good, and the ports enjoyable. A downfall for some might be the entertainment. The peculiarly designed showroom fills up fast, and one needs to claim a seat almost an hour before a performance. We didn't bother going. Too much trouble. Because this was a new itinerary for employees in the excursion department, they were inexperienced and caused some chaos with crowds leaving the ship at various ports. At some of the ports, the walkways from the ship to the terminals were very long...one example was Charleston which was 5 stories down..and then up. Our balcony cabin was attractive with new carpeting. However there was some mold in the bathroom and a dirty bed skirt which was quickly replaced. We did have a wonderful 13 days on the Caribbean Princess. Vacations are what you make of them. Read Less
1 Helpful Vote
Sail Date: July 2019
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, ... Read More
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, Juliana and Juan in the Accidental String Trio were just...the only word to describe it was beautiful. Neil was singing and Jammin’ the reggae hits on the steel drums. And Rob was rocking it on the guitar. DJ JD with the hits. The Brassaholics with the amazing Maroon 5 medley. And the Latin Band covering latin hits. Emma, Layla and Francois brought so much energy throughout the whole ship. Vargus Mason with the jokes! T.A. Williams at the Piano Bar. Diana and other bartenders tending the bar at the Lobby very well, including the bartenders on Lido who also bring their energy to the ship. I tipped what I could. Next I want to say how much I really appreciate how kind, thoughtful, and caring the staff was. They always offered help. I don’t usually accept help but I made some exceptions. I also made some friends on the cruise. The whole experience is one to remember. They always had smiles on their faces, and always greeted as we cross paths. And as you’re reading this to all of the staff, I just want to thank all of you from the bottom of my heart. I hope I get to meet you all again. Cheers "Let your smile change the world, don't let the world change your smile..." - unknown "My cup is full to the brim, I could go on and on, the full has never been told" - Buju Banton Side Note: Im looking for a job also (galvancromeo@gmail.com) all photos are unedited Read Less
Sail Date: July 2019
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again ... Read More
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again what we expected no hidden nightmares. Ship Dated and in a poor state of repair : toilets not up to scratch along with the public areas below spec Sun beds dirty with no comfy option. Again we are Diamond members - should be a free option for regular members. Trips : Appalling: overly expensive with little to no quality. Absolute rip off I honestly cannot point out one positive thing other than the guide they were terrible for such a fabulous itinerary. We have complained to RCI via feedback however yet again no response. The food was average to good, entertainment was plain shocking! If you like Butlins but at sea then RCI are beginning to become exactly that. We thought Carnival were bad however this is now our worst Cruise. Avoid ! Read Less
3 Helpful Votes
Sail Date: July 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
Sail Date: July 2019
The ship it was built in 2012 and it still looked brand new, our cabin was spacious and well equipped. We arrived on 12 July 2019 and checked into the Movenpick Hotel, Amsterdam City Center, the next morning to Breakfast and finally ... Read More
The ship it was built in 2012 and it still looked brand new, our cabin was spacious and well equipped. We arrived on 12 July 2019 and checked into the Movenpick Hotel, Amsterdam City Center, the next morning to Breakfast and finally closed up all our bags ready to board the Avalon Vista to get settled. We had breakfast and prep for our Amsterdam Canal Cruse plus a walking tour, every day there was tours to a lot of the sights. The meals that were provided were very delicious, for those that didn't want a large meal there was a small were served in the Panorama Lounge, it was also the location for all the briefings for the next day’s activities and music/dancing. Each day was filled with tours provided by the cruise lines or optional fee. There were never wants for service because what you might want it was provided. The ports and shore excursions were very well arranged and informative. We know that it takes a lot of planning but the only disappointment was the day of disembarkment from the ship would we would like a mini tour of Basel. This was our first trip on a long ship but it won't be our last because we truly enjoyed it. Read Less
3 Helpful Votes
Sail Date: June 2019
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted ... Read More
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted with the cabin (11134), initially. Evenings were interrupted by folks playing basketball dspite the sign stating activities were to end at 5 PM. So easy to fix, just put the balls away! Dinner the first evening in the Summer Palace proved to be on par with an Applebee's. Formality of service proved to be nonexistent, quality of food was mediocre. Exploration of other options proved more fruitful, specifically, Indigo and Cagney's with formally trained servers. The entertainment, overall, was quite good. There wa an acrobat male and female team that were incredible. The ships crew of singers and dancers were on par with other cruises. Their "Legends" show was outstanding. Activities were spotty, poorly timed and some never happened. Service was subpar compared to other cruise experiences. Having numerous mishaps it appears that communication is their biggest pitfall. All mishaps (but one) were rectified, but, only after having to be (begrudgingly) a squeaky wheel. This was a repositioning cruise that came up short as one of the ships engines experienced problems that were not rectified. Our cruise ended 2 ports early and missed another enroute. This was my first Norwegian cruise and will be my last. Poor communication, training and management failing to manage seems to be the primary problem. Yes, a cruise of a lifetime and one that will never be forgotten. Read Less
Sail Date: June 2019
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more ... Read More
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more families with "free range kids", noise, heavy patronage of the buffet, garbage on the floors, noise at night, kids running and knocking on doors, kids running free during the life safety segment, kids running down the promenade deck careening into guests and people sitting in chairs etc. Adults with loud voices and shouting in the public rooms. The Southampton to New York a quieter more refined experience with the amazing guest speakers and quiet conversations among guests. QM2 is an experience of a life time and each time we take a TA on the QM2 it is excellent, unique and designed to link the guest to the sea. The QM2 is the way a ship should be. QM2 did not disappoint - but we would say the food in the MDR and the Kings Court buffet was a significant step downwards from our last TA 2 years ago. Cunard, improve your general food offerings, make it the same as Celebrity. Your general food offerings should not be less than Carnival. Other than that, the QM2 was excellent. The positives: * QM2 is a ship, not a Vegas hotel. * There is no end of vistas so that a guest can feel and smell the ocean. The open wing deck under the bridge is simply amazing. Modern cruise ships are designed to keep guests looking inward so they can spend $. Well done Cunard. The step down stern open areas are spectacular and well patronized * A real promenade deck, enough said. It was heavily patronized. * Cunard expects guests to be able to entertain themselves during the day * This is a ship for intellectuals - meaning the amazing guest speakers and library enable guests to learn about the world. The guest speaks spoke on - being an envoy in Moscow in the cold war, a London theater actress speaking on the hidden gems of London, WW2 submarine technology and deployment in the war. What a joy versus the nonsense on modern cruise ships. * The historical boards towards the bow area recounting the glory days of the Queens and transatlantic travel * The service was excellent, excellent. The amount of staff, their training, their demeanor etc was top notch - a step well above our last QM2 TA. To be frank, the service in the common areas were as good as our trips on Crystal and Oceania. * The extra charge restaurants were - excellent. The Veranda was the equal of the steakhouse on Oceania. The most amazing food was at the Alternative restaurant located in a part of the Kings Court - Cunard, you have a winner here. There are themed nights - Coriandor, The Smokehouse, Azetec and Bamboo. The food was the very best I ever had on a ship period. Better than Crystal or Oceania. The tastes were sublime, the presentation, the quantity, the service by the hand picked staff was first class. There were Grill level guests there and many said they would abandon the Grills and book a non Grill and simply enjoy the extra charge Veranda and Alternative dining. * The officers - they were visible and pleasant and stopped to answer questions. * The Golden Lion fish and chips and the Indian food put most cruise ship venues to shame * The music on the pa was excellent - just loud enough, classic to modern. Excellent choice. Entertainment was good. * Well - the kennel. Being on the pool decks at the stern and hearing the dear dogs barking from time to time as they were out with their fur parents was to die for. It humanized the ship - it was a great hit with guests. * The sheltered balcony cabin was well maintained and very cozy. * The size of the public areas, the amount of space per passenger is amazing. * QM2 rides like a dream, never felt her move. * The side corridors on deck 3 which have tables for games and chairs for sitting. These areas are the closest to the ocean level and are amazing. * Smoothies and detox beverages in the Kings Court area - excellent * Room service was good. The chopped fruit salad was excellent, as good as the chopped fruit salad on Oceania. The pain au chocolate was not bad. Coffee was excellent overall with real cream Negatives: * Boarding in Hamburg - The Grills class passengers walked right in front of the non Grills class long line up to gain access to the check in staff. Disrespectful. Have a separate check in line for Grills guests. * Food in the Kings Court. Not good. Cheap looking, cheap taste. The hot dishes, breads, cold meats etc were set out - no garnishes around any of the food serving stations - just cold looking plates on a hard surface with no visual appeal. Simply the worst looking and worst tasting buffet I have seen. A steep decline from my last QM2 TA. The breads were the cheapest quality you could imagine. The cold meats were cheap. We had no interest in eating there. The realignment of this area was much better than before, the food was not. * The MDR. Fabulous room, the best on the seas. The staff were excellent. The food was not. The food size, garnishing, taste, quality was average to poor. The onion soup consisted of a dry powder soup base with a few onions. Served after was a small round bread piece with a few cheese shreds. Awful. It was returned. The protein portions were small and dry. Salads were small with minimum garnishes. The food did not live up to the amazing room. * The carpets since the refit are awful. The orange and yellow down the main corridor was glaring and cheap. It was the carpet in the cabin floors (all decks I think), beige on the right side trending towards a pattern and deep blue next the cabin doors. The carpet looked awful and cheap. Who needs beige carpet in a high traffic area? The carpet looked like you would have got it at the Dollar store. * Ah, the infamous post cruise mini bar in the room charge. Got dinged for $18.29 for a mystery charge. Will not be paying it. _______________________________________________________________ Having cruised since 1989, on the mass and luxury lines, we enjoy Cunard for the value it represents and the great itineraries and the real ships they provide guests. All cruise lines are cheapening their products. Cunard is as well. Cunard is best suited to guests who enjoy being on a ship, who wish to behave in a classy way and dress a bit better than the anything goes mass cruise lines. The Cunard guests are well travelled and well informed. If you want Vegas at sea, loud techno music, drunk guests due to the beverage packages etc do not choose Cunard. Read Less
4 Helpful Votes
Sail Date: June 2019
We had always wanted to try a Trans-Atlantic. Even the 5 Sea Days in a row weren't bad, as there was a lot of choices to keep you busy. We loved the intimacy all-around on the Pacific Princess. The "Old World" theme of ... Read More
We had always wanted to try a Trans-Atlantic. Even the 5 Sea Days in a row weren't bad, as there was a lot of choices to keep you busy. We loved the intimacy all-around on the Pacific Princess. The "Old World" theme of decorating made the entire ship very elegant. Our cruise director Lynn, was the most personable and energetic we have ever been around! The captain came by dinner several times just to stop an visit. The excursions were all Princess - and they were just what they promised! We could not have asked for better food! I have special dietary restrictions and they took excellent care of me - in the dining room, up top on the grill, or in the buffet. All Ii had to do was mention my problems, and they catered to every need. The waiters were so friendly. One, Alfred, gave you a hug and smile - no matter where you ran into him - even on shore! We loved every minute of this cruise and the scenery was just breathtaking as well! Read Less
6 Helpful Votes
Sail Date: June 2019
My wife chose this cruise because of the itinerary. Nineteen ports in 25 days was the determining factor. The interior of the ship is a different design than most ships we have cruised. The music theme throughout puts a music alley on ... Read More
My wife chose this cruise because of the itinerary. Nineteen ports in 25 days was the determining factor. The interior of the ship is a different design than most ships we have cruised. The music theme throughout puts a music alley on the second level. Four entertainment rooms each with a different musical genre encompass this level. Then main stage too is different. It is theater in the round with screens as a backdrop which could digitally do anything. Here is the failure of this entire concept. One night only there was a performance called Humanity that utilized the technology of this stage. This show was five star. Most of the other nights a solo artists performed such as a flautist or singer. Even worse was the nights Folkloric shows were staged. Mediocre at best was the theme of the main stage. Activities included bingo, twice during the 25 days Majority Rules was played. Otherwise there was a list eg. ping players meet, bridge players meet, etc. the bottom line is this was a a really substandard performance by whomever was in charge. The service staff was outstanding. The ship was super clean. Dining room staff was great. The buffet servers, waiters etc were five star. Food, yes there was variety and it was well prepared. We only took one shore excursion with Holland. I book most tours before I leave home because Holland America tours are pricey and the groups are large. Rijeka, Croatia was a poor choice for a port. Originally the port was to be Ravenna, Italy but got changed to Rijeka. Google Rijeka.....nothing to see or do there. All of the other ports were quite good. I was unsure of going with Holland America because if it’s reputation of serving the 80+ cruiser. Thus cruise had every age group represented. Summertime is family vacation time. We would have given the rating of a ten if the entertainment was up to par with other cruise lines. Instead we gave it an eight. Read Less
2 Helpful Votes
Sail Date: June 2019
This cruise met my husband's desire for an eastbound trans-atlantic cruise and my desire to visit Iceland and Shetland. It was lovely! The seas were surprisingly (to me) calm. The Pacific Princess is a lovely "small" ... Read More
This cruise met my husband's desire for an eastbound trans-atlantic cruise and my desire to visit Iceland and Shetland. It was lovely! The seas were surprisingly (to me) calm. The Pacific Princess is a lovely "small" ship, very different from the bigger Princess ships like the Regal, but it was great. The ports were all interesting and could easily be explored on one's own if one chose not to take a tour. There was plenty of entertainment and often the entertainers visited the Casino (Crooners) bar for some impromptu singing---not something I've seen on the bigger ships where it's a lot more impersonal. We enjoyed the Pacific Lounge on the top deck for amazing views while sailing and while in port. The food and the service in the dining room and the bars was all quite fine. The Casino is small but seems to do the trick. I highly recommend this ship and this itinerary. Read Less
Sail Date: June 2019
We chose this cruise for the Itinerary that it provided. A fantastic selection of ports and we loved every one. It was magnificent leaving Venice at dusk. We walked around a number of ports that we had been to in the past Kotor, ... Read More
We chose this cruise for the Itinerary that it provided. A fantastic selection of ports and we loved every one. It was magnificent leaving Venice at dusk. We walked around a number of ports that we had been to in the past Kotor, Dubovnik Santorini and Mykonos and took some private day trips to Messina ( Taormina ) , Naples (Positano and Sorrento) Livorno (Florence )and The Tuscan countryside. Ships tours are too expensive. We had travelled on the Star so had some idea of the layout of the boat. We travelled with 2 other couples and all found the Jade an ideal size for us. It was a plus that there was an adults only swimming pool and used this after a hot day out. The Balcony cabin on level 11 ( mini suite) was a really good size and it even had a full bath. It was close to everything and we would willing stay there again. We ate in 4 specialty restaurants and we mainly breakfasted in the Garden Cafe and often had dinner in the main dining room The Grand Pacific. We booked a number of time slots for dining online before we joined the ship. The food was lovely and served by very friendly and helpful staff. We have absolutely no complaints re food or staff. Our favourite was Le Bistro. We had the drink package which was excellent value and there is no big shock when you get your final bill on leaving the cruise. Entertainment was good, we attended 6 concerts and loved Victor Michael. Read Less
10 Helpful Votes
Sail Date: June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
14 Helpful Votes
Sail Date: May 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
11 Helpful Votes
Sail Date: May 2019
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard ... Read More
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard elements and plenty of cosmetic maintenance. We understand that it has been built as a translantic ocean liner, but the entertainment and the activities did not meet our expectations for 8 days full sea sailing. The food was great in term of quality, quantity and dining experience. We can't say exceptional or outstanding tho. Although, the customer service was pleasant by the staff in the public areas and the cabin alike, the senior management did not show positive courtesy or professional attitude. We had an incident on board for which the ship had to divert to Halifax and transfer an ill passenger, so we made it to New York with 5 hours delay. Unfortunately, at Brooklyn Red Hook embarkation on Friday, the customs and passport control process was utterly unorganised and disappointingly slow. It was a major complaint from most passengers and we heard a lot of unprofessional issues. The CPD officers lost a British passport while processing one passenger entry clearance between them, and they initially refused to admit liability, then they asked him to request an emergency travel document from the British consulate after four hours in order to catch up with his flight back to UK on Sunday. Cunard staff did not offer any help or assistance. We have decided to conclude our cruising experience with Cunard for the time being because the cruise line is not making any effort in diversifying their clientele, and providing extra excitements to middle aged passengers and young people. The planetarium, the Gym and the Swimming pools were extremely under used, and a lot of outdoor space was not utilised during this cruise. If you suffer from sea sickness, this is one of the most stable ships we have ever been as far you booked in the middle low floors. Read Less
17 Helpful Votes
Sail Date: May 2019
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted ... Read More
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos. Read Less
8 Helpful Votes
Sail Date: May 2019
We have sailed Azamara a number of times and really enjoy the on-board experience. This itinerary attracted us because of the variation in cultures and climate. The embarkation was very smooth and we were quickly processed. . Because ... Read More
We have sailed Azamara a number of times and really enjoy the on-board experience. This itinerary attracted us because of the variation in cultures and climate. The embarkation was very smooth and we were quickly processed. . Because of an upgrade, we were staying in a Club Continent Suite as opposed to our usual Veranda 2. We really enjoyed the extra space, but did not utilize all the perks associated with the Suite. One of the perks was complimentary dining in the Specialty Restaurants, a choice we made for four of the 14 nights. For other dinners, of course, we ate in Discoveries (the main dining room), and on the Patio. Most breakfasts we frequented Windows, the buffet area. We were very pleased with the food in all the venues, especially the attention paid to certain food intolerances that limit some of our choices. One of the attractions for us on Azamara is the friendly and attentive service on board..From the room stewards to the waiting staff in the dining areas, this cruise was no exception. The friendliness is true of most officers as well. Although not noted for entertainment, in this case Azamara provided some of the best we have enjoyed. From The Azamazing Evening to more casual events, we found a lot to enjoy. Hard to pick out a port that was more enjoyable than the others. Because of our travelling through four countries, each port provided some interesting contrasts. As we sailed further North the weather cooled and rain became a sometime occurrence. That added to the variety of experiences on this itinerary. We participated in only two shore excursions. The trip to see Bayeux and its famous tapestry was well worth the cost. The walking tour of Cadiz was good but not amazing. In both cases we were travelling in relatively small groups. Most of the ports were quite accessible for those who wanted to explore on their own, and Azamara provided free shuttles where needed and appropriate. As part of that service, usually there was a guide at the drop-off points with maps and helpful suggestions. After sailing up the Thames the previous day, disembarkation at Greenwich was a little more complicated than at most ports. But the staff on the ships had it well under control, and there was a surplus of attendants on shore to assure that you made your connection with taxis for the airport, for travel home, or for extended stays in London. For the reasons above, out of 18 cruises this was one of our favourites. Although the itinerary is not one of the common ones offered, we think others should give it serious consideration. Read Less
2 Helpful Votes
Sail Date: May 2019
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the ... Read More
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the four of us I believe it might not be should you have more than four people. The service in our suite was superior and give most of the credit for that to our concierge Dilip he made sure we were happy and brought everything we could wish for, he helped us get off the ship very easily at the different ports of call he escorted us off at each port of call.Dilip also helped us get to the entertainment we wanted to see. My only regret is that I purchased a spa pass I probably would not have purchased had I known that the roof of the Haven Center Spa was covered, on some other cruises sometimes the roof area of the Haven Pools have not been covered and it gets too cold. The food was excellent and the spa services were very good, however they did not have acupuncture on this cruise, which really disappointed me as that was one of things I was really looking forward to. I got a shave and tooth whitening from Lynda and she knew her stuff it was the best I have ever had, she is brilliant. The other spa treatments I had where three massages from Rumbi, Should you need a massage she is the best. ‘:The food was very good especially at the specialty restaurants.9 Read Less
11 Helpful Votes
Sail Date: May 2019
Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one ... Read More
Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one of the very best! Personal service from the luggage delivery to the transfers to and from the airports were truely first class. The employees knew who we were by the second day and their courtesies were most appreciated! Food was excellent everywhere we ate on the ship! Speciality dining was excellent and available most of the time! Lectures were outstanding, this trip highlighted “Hollywood” personalities and the history of musical and dramatic performances. Former astronaut, military general, nature photographer, song writers and well known performers! Ship is spotless and refreshed daily. Always a crew member around to answer question, give directions and offer a hand to complete any task! Ships excursions were excellent and timely! Cabins are nice, clean, comfortable and very quiet! Would suggest taking a small stool to help older or mobility challenged guests to get in and out of the tub-shower! Embarkation and Disembarkation were a snap, many crew members to help with baggage and porters were easily available! First cruise on Crystal and hopefully more in the future Read Less
4 Helpful Votes
Sail Date: May 2019
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and ... Read More
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and there was still a new-carpet smell. The trip started off badly - due to some vague explanation of delayed supplies, we left Copenhagen 5 hours late, and because this time could not be made up we had a day at sea the next day rather than the planned first stop at Haugesund, Norway. There is no excuse for this bad planning, and the only compensation we got was $50 per cabin!!! On the way back, there was another unplanned day at sea - we made it almost to Inverness, but then the captain made a U-turn because he felt the wind was too strong for the narrow strait. In return he promised an early arrival in Edinburgh, but it too was a disaster - the ship anchored way out from port and because there were few tenders available there was a minimum of 2 hours wait to get to and from shore. An additional minor gripe - the vertical water slides were broken the whole trip. Food and entertainment were fine. Because of the cold weather the outdoor space was hardly used, making for crowded conditions indoor, esp. the atrium. The wait times at the sit-down restaurants were quite long - often 40 minutes to be seated, and 2 hours from ordering to desert. Read Less
7 Helpful Votes
Sail Date: May 2019
Pricing for this crossing was less than one way business class airfare, so we decided to come back to the USA in style after crusing over to Dublin on a Celebrity Cruise ship. What a GREAT choice! We will definitely choose this method ... Read More
Pricing for this crossing was less than one way business class airfare, so we decided to come back to the USA in style after crusing over to Dublin on a Celebrity Cruise ship. What a GREAT choice! We will definitely choose this method of travel again. Loved the food, the service and the ship. I tend to sea sickness and we were on deck 11, very high up. With 30 foot waves, this is the smoothest sailing ship I have been on. No rocking and rolling, just like a baby's cradle at night. You can do as much or as little as you want on this sailing. Entertainment is OK, but the lectures are very interesting. Warning, everyone likes them and afternoon tea, so get in line early, there is a lot of "waiting in line" for activities. But who cares, it is much better than a flight home from Europe and getting jet lag. Read Less
5 Helpful Votes
Sail Date: May 2019
We had experienced a partial panama canal transit and decided we had to do a full transit. The workings of the locks is just fascinating if you've never been through it. It was just a relaxing day watching our ship travel through the ... Read More
We had experienced a partial panama canal transit and decided we had to do a full transit. The workings of the locks is just fascinating if you've never been through it. It was just a relaxing day watching our ship travel through the locks and the gentleman who escorted us on the trip with his facts regarding the canal was very interesting. It's hard to believe in this day and time when something starts deteriorating it is torn down and built anew and these locks are over 100 years old and are still operating in their original fashion with the same wooden gates! Staff on board was very courteous and our room steward, Nyoman and Muss were fantastic. They usually had our room cleaned by the time we returned from breakfast in the morning and were always smiling and making sure that everything was satisfactory. Dining room staff was a little slow the first week, however, they soon learned our beverage of choice and had it waiting for us when we sat down. Menu choices were varied and could have had a little more regular items to choose from, but for the most part, the food was tasty and temperature appropriate. Read Less
5 Helpful Votes
Sail Date: May 2019
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish ... Read More
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish the evening at the Martini Bar - that's really so neat. The bar every so often is allowed to "mix martinis" showing their talents - every hour, I think. They were very tasty and the living room concept was comfortable. We went to the workout room and was impressed with all of the equipment and never had to wait for a machine. The hallways were a little cold at times but happily able to completely regulate room temperature with a digital unit. Raw on 5 was my favorite dining experience because the fillet Mignon was just to die for. We loved Le Petit Chef and would do it again - the Primecut (I think was the name - the steak house) served lamb, veal and wonderful cuts of aged fillet. Our friends brought Caymus and we were able to serve that to dine. All in all it was a great trip, my only comment is that the ship is new, staff has to grow to understand the steps of serving in this new configuration. They'll get there - they always do. This was our 41st cruise. Read Less
4 Helpful Votes
Sail Date: May 2019
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge ... Read More
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge pros and cons Pros Good use of public space. Everything seems spacious. Ocean view not frantic and lots of table space even on notorious busy days like Embarkation and long port days return. Good use of every inch. Guest relations, future cruise etc all very open plan. No desk between you and staff Love all the hidden places that you only discover after a few days. Love the Eden space. All the different levels Staff very attentive and friendly. Food standards seem higher than other celebrity ships in all areas. Love the panini etc at Eden for lunch. Like the split 4 main dining rooms. Never seems to look really mobbed. Always got a seat at times we wanted. Hosts very helpful. Cafe del bacio much bigger area now and is good place to chill at any time. Lots of sun lounger space and seems to have lots of shaded areas (apart from maybe the top deck). Fabulous massive pool. Never is full because of the space. Magic carpet quite nice for few drinks but (see later for cons). Good viewing area if in port. All the stair areas, lobbies etc much more space. More lifts than normal and bigger. Love the running ,walking track. So much more interesting than normal circuit idea as goes all over ship and over more than one deck. Love the theatre. Great shape and the IT is well used as part of the show. Shows were very professional. Jacuzzis much bigger and better placed. Eden restaurant very interesting experience. Fabulous food CONS Magic carpet looks hideous. Seems pretty useless unless in warmer and calmer ports as the windproofing is non existent. First three days of our cruise wasn’t really used at all. Cabanas which are supposed to give seclusion and views out to sea useless as everyone walks right past them all day AND magic carpet is 95% of the day right across from them so view obstructed! I never once saw them used in 10 days. Found the garden area nice but mostly unusable again due to lack of wind or shade protection. Unless in port and in very warm climates not really used apart from for films during the day. Don’t like the total ‘class’ split now. Suites guests are now totally cut off from normal passengers during the day and for meals. Miss the panoramic lounge viewing at the front which is now suite guests only. Even though Celebrity are obviously wanting to attract younger clientele, they (like most other lines) insist on the same music Mix of 50s and 60s. Ie beetles, Elvis etc. Some more modern please although ive now heard that the music was changed to older stuff because of complaints ! Read Less

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