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2 Helpful Votes
Sail Date: April 2019
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest ... Read More
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest town in Mexico. The next 3 ports were literally gravel pits with commercial cranes and little access to leave the ship. At one port my wife and I barely made it back through port security. The 3 rd & 4 th port of Furjariah and Abu Dhabi were better with the last actually having easy on and off the ship access. Finally one UAE country figured how to cater to guests . Then we find out at 2 pm they cancelled our Qatar stop and have to spend another full day here. Not that much to do that one day doesn’t suffice, so we will sit by the very small pool and eat the fly invested food I guess! The staff were friendly but the food is a disaster , they don’t have .orange juice now two days in a row for breakfast! I am serious about the flies! We have a suite and have been awoken each night except last night with the cleaning crew on deck 8 around midnight. The ship is outdated and we heard is scheduled for a referb soon, can’t be soon enough. The captain has made 4 announcements and I didn’t understand a single word he said. He should not be allowed to use the PA. Besides the 4 out of 5 ports that literally are a shit hole, we paid $22,000 US and I cannot see any value. I would recommend Oceana or another line. I will not sail with these guys again. Read Less
Sail Date: April 2019
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows ... Read More
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows were all reserved so if you didn’t reserve things, good luck getting into anything. Several restaurants and shows that you had to pay for. Different server every night for dinner. We missed our port because water was to choppy. I was not pleased at all with this cruise line or the mega ship. We did pay to upgrade to a balcony and got a handicap balcony, which was big and very nice. We had friends and family in cabins and a regular balcony and the rooms are smaller than normal. There was no organization when getting off the ship. We didn’t travel with children this time but people who did said there was no room left in the kids club because there was so many children on the ship. Read Less
Sail Date: April 2019
The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and ... Read More
The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and salads. The Thomas Keller restaurant is intimate and outstanding and worth doing at least once during the cruise, and there's no extra charge. The service was very good. It's not the same standard I've experienced on past Seabourn trips. I remember staff throughout the ship would greet me by name, even on a first encounter. That made a huge impression and spoke to a level of excellence. After all, if the staff knows your name, they will remember other things about you too, like what you tend to drink or eat. That leads to anticipatory service - you are offered what you want, before you even ask for it. That level of service seems to be gone on Seabourn. Still, it's outstanding by most measures. The passengers on a long crossing tend to be a different crowd than you'll find on shorter cruises. Frankly, they're friendlier. There's so much time to get to know people, and we really enjoyed the passengers we met. But ultimately our trip was spoiled when my belongings vanished when transferred from the ship to shore in Lisbon. I would find out much later that my luggage ended up being mixed in with other passengers' valuables and put in a taxi. The response to my missing belongings was troubling. At the pier I was placated with false promises of an immediate response. Then in an effort to get me to move along, Seabourn gave me a number to call for help and an email address. No one answered the phone and the automated response from the email told me I'd get a reply within two weeks. No one responded to my requests for information until after I posted publicly on social media after an entire day of silence. Then there was a bunch of blaming of local pier workers, who Seabourn had hired, but then acted like those workers were an entity out of their control or responsibility. In the end, fellow passengers and their travel agent solved the problem of my missing belongings. I spent two days of my three-day visit to Lisbon dealing with the problem, which included meeting with the Portuguese police. Other passengers I met on the Odyssey told me later that they also had problems with wayward belongings. When I heard that I was not alone, I followed up with Seabourn's corporate office, and wrote a personal letter to the company president. I received a we're-sorry-you-feel-that-way response. That's pathetic, and a sign that upper management has no intention of dealing with a very serious security gap. My advice: enjoy the ship, but don't trust Seabourn with your valuables. Carry on and off the ship all of your belongings. Read Less
9 Helpful Votes
Sail Date: March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
1 Helpful Vote
Sail Date: February 2019
We thought we were going on a luxury cruise holiday. The ship needed an update. We were promised first setting of evening dinning for health reasons but we did not get this. When spoken to Maître-de & Purser this was denied and not ... Read More
We thought we were going on a luxury cruise holiday. The ship needed an update. We were promised first setting of evening dinning for health reasons but we did not get this. When spoken to Maître-de & Purser this was denied and not available to us. Some of the service staff looked and acted as though they didn't wish to be there. Disembarkation in Sydney treatment by Customs very unpleasant experience if you triggered the metal detectors. we were very disappointed with the whole cruise. Bar staff were very good chatty and always had a smile Room was serviced daily but when looking for something I dropped found a cigarette butt under the bed and a bottle top behind the sofa. No top sheet on bed and bed linen was not changed at all over the entire 10 nights. Mini bar was never refilled from day 1 Any of the entertainment was to loud and hard to hear correctly. Staff could not always be understood with broad accents. Read Less
6 Helpful Votes
Sail Date: February 2019
We were in 11224 and 11226. We fought with ship staff all week about a raw sewage odor. In the end, they tell us all that was noted in the ships log was a "wet bathing suit" odor. They NEVER said that to us on board. They ... Read More
We were in 11224 and 11226. We fought with ship staff all week about a raw sewage odor. In the end, they tell us all that was noted in the ships log was a "wet bathing suit" odor. They NEVER said that to us on board. They smelled the horrible odor. Now they are just calling me a liar. This was our 8th cruise with Celebrity and to say I am disappointed with their handling is an understatement. Post cruise, I sent a letter to Celebrity. After 2 weeks, I followed up with a call. Now they say that nobody else has reported this in sailings before or after ours. Yet who knows when they would have gotten to my email - let alone anyone before or after us who may have sent them feedback in the same manner. There were a multitude of other issues with the ship. We paid $300 for a cabana for our family on the last sea day. The front cabana is horrible. The wind was like you were sitting in a hurricane. I looked up at the ceiling just forward of where we were and there were a LOT of aluminum ceiling panels that had been ripped off. Guess they don't do any kind of wind simulations when they are designing these things. The connecting rooms are HORRIBLE. You have to pull open a heavy door, that you cannot "lock" open, and then push open the heavy door on the other room. EVERY time you want to go between the rooms. The balconies no longer attach like they did on Solstice ships. Solstice ships also had a door they could close to make a single entrance and block the 2 cabin doors open. This is a HUGE step backwards and a safety hazard and law suit waiting to happen. Read Less
14 Helpful Votes
Sail Date: January 2019
Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were ... Read More
Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were expensive. Pictures were expensive. Lot of walking to get anywhere. Champagne handed out but only for an hour. Very cheap champagne. Water was only available for purchase. Everyone accepted cash as tips. 45$ a person for gratuities a day. Internet for cost. No cable or shows on tv, shows booked in full early, no view, alcohol package = watered down drinks, water on slides dirty, same food daily, children shows and daily happenings was all that was available on tv, everything was expensive. Meet the captain for a fee. See the captain for a fee. Elevators slow and crowded. Depressing nightlife. Many stores but little shops offering necessities or liquor. Read Less
5 Helpful Votes
Sail Date: December 2018
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my ... Read More
I picked Viking For my ocean cruise because they did such a wonderful job on my river cruise in Europe. Unfortunately they are beginners on the ocean. The cruise was disappointing On many levels to the point of me feeling I had wasted my money. Unlike the river cruise which was leisurely with a pampered and elegant feel, the ocean cruise was hurried And low budget. We missed several ports of call because passengers got seasick and there was too much wind? Unlike other cruises that pass out nausea medication prior to hitting open sea, Viking waited until passengers got sick and then rationed seasick pills. Some bought them in the pharmacy. There were barf bags On every floor. I saw one passenger vomit in the dining room. I didn’t see any wind. I do get seasick without medication but the water looked fine to me.There were rumors that the crew Lacked Ability to get into the harbors. The staff were all very pleasant and agreeable but lacked real comprehension of English. I was told my laundry was included in my cabin but was charged for it. A communication misunderstanding. I qualified for a free pressing but not for free washing.At dinner the waiters explanation of the meal described a casserole but it was just a piece of roasted chicken. The gentleman who gave the daily slideshow presentation had such a thick accent that we understood little of what he said. We were stuck for several days On board with Little to do Unless you play bridge or drank all day.Even our TV didn’t work. It took four calls for maintenance for them to replace the remote Which we said was the problem during the first Maintenance call. Unlike my river cruise where my gluten-free meals were arranged daily by one wonderful staff member, there was no coordination of meals On this cruise. I had to ask at every meal for gluten-free options. Sometime I got a stare. Often I got a cold roll after I had finished all of my meal. One time I was told to go stand in line at another location, ask for the bread and then come back to get the rest of my meal. I was told at times that there wasn’t a gluten-free option. I got daily letters at my cabin addressed to Mr. But I am a woman not a man. They never did fix it. Considering how many thousands of dollars I paid for the trip you would think they could at least know that much about me. My brother got food poisoning after eating mussels in the restaurant. My sister made several trips to the infirmary From riding in the wheel well Of a Jeep during A long day excursion. They missed several day excursions and Viking would not refund what they paid for them. I wrote a detailed letter to Viking when I returned home listing all of the above problems and more because there were more. All I got was a voucher toward another cruise which expired in 12 months. Absolutely insulting! After a cruise like that who would want to repeat it ? Read Less
16 Helpful Votes
Sail Date: December 2018
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side ... Read More
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and difficult to open/close . The weather was appalling on 90 % of the journey and was too near the front of the ship despite being described as midship and the rolling and banging was awful . Many of our group were sea sick . No kettle or tea coffee in room at all , water was provided in mini bar from a unsealed bottle that was refilled by the butler . The ship needs a refurb and is tired and tatty in some areas The food was not as good as I expected from this high end cruise line . The breakfast was bland and most of it congealed warm at best and the choice was limited .Hot plates available on request ?? Eggs available on request which took 10 minutes hardly anyone serving behind the station , burnt ( every day ) pastries. The only thing the staff insisted on in the terraze is carrying your plate from the buffet where you had chosen your food to the table ( could be as near as 5 steps ) which is the most ridiculous thing ( unless you needed help of course ) and I tried to avoid this with no success most days . Lunch wasn’t much better except on deck ( when it was open due to extreme weather ) where the food was really tasty and hot . Dinner in the restaurant was ok , the portions were a joke , with a steak one night there was three tiny pieces of warm pepper , a sliver of cooked onion and nothing else . The choice of puddings were sparse except ice cream and much too much chocolate . You could have three praline sweets and that was a choice ! On New Year’s Eve there was a gala dinner which was ok a few tiny courses and a main. There was very little to do during the day , the chronicles which advised the activities included picking up your crossword and daily puzzle from the library and the fact that there was someone to help with language for foreign speaking guests . The daily quiz with Moss was a highlight but the singers were mediocre and on in the theatre far too many times. We sailed from Bangkok into a tropical storm and had to miss ho chi minn city completely and spent 5 days anchored in Ha Long bay where after having done trips the only activity was being taken by shuttle to a large shopping centre half an hour away . Setting off from there eventually more high seas until arriving in Hong Kong where once again the shuttle bus dropped people at a shopping centre about half an hour away . At night was looking forward to the light show I had heard so much about only to be told we were in the wrong harbour and wouldn’t see it where we were . At dinner that night all we could view from the windows in the restaurant was the side of the boat refuelling for the next trip . I have never paid so much for a cruise and been so dissapointed. The weather could not be helped but everything else was such a let down . The only thing I will say is if you are a budding alcoholic this is the cruise line for you . Far too much alcohol with nothing else to do , many guests took full advantage and were loud , brash and inconsiderate despite being very upper class. I would never recommend this ship or company to anyone and I have read dreadful reports about p and o on cruise critic as well as good ones but for me there is no comparison . This is definately Not 5 star or and higher and its back to p and o for me and reasonable priced drinks and excellent itinerary . Read Less
11 Helpful Votes
Sail Date: December 2018
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, ... Read More
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, Viking, Holland America, NCL, Regent, QE2...other Cunard line ships, Windstar, Star Clipper, National Grographic, Private charters and cruised our own boat for many years. For this cruise (12/22/2018) We made our own flight reservations and arrived a day early to enjoy some time on St Maarten. Seabourn made the hotel & transfer arrangements. Hotel (Belmont de Samana, St Maarten) was pretty bad (no hot water, messed up the arrangements for transfer to ship, couldn’t sort out the dinner reservations and kept thinking we were different guests in a different room. Even so, beautiful location and we still enjoyed being there (though only being able to take cold showers was not that pleasant.) Embarkation went fairly smoothly- at first they couldn’t find us but then got us onboard and photos and told us our room would be ready in an hour or so. We had the buffet lunch and proceeded to our room. Penthouse suite was nice and roomy. Lots of drawers, big closet, luxurious bath. Room Steward offered champagne. I had arranged a dinner in KT Grill for first night to celebrate my husbands birthday. No mention of his birthday at restaurant or room ( I wasn’t expecting a big deal but perhaps a little candle would have been nice.) Dinner was ok - rather mediocre - very snooty attitude and you could observe disputes between the wait staff which didn’t add much of a pleasant environment. We use to love dining at The French Laundry - TK’s original restaurant in Yountville - I doubt he’d like what they’re doing under his name on this ship!! We won’t return. We also discovered there were no papers in our room with information about internet, itinerary, excursions, spa, in room dining or even a ship map. So, after dinner we went to the square and tried to track down some information. No staff were available and there seemed to be many passengers with the same problems trying to find out info. We gave up and strolled around the various decks trying to get oriented. The second day we were anchored off St Kitts. Planned to go ashore and do some exploring on our own. Stopped by the destination desk to get maps and some tips on taxis in to town, etc. Local woman was at desk and told us the only option was to stay at the Carambola beach club...saying everything was closed, no taxis, no shops, no touring, etc. we found out much later she was working for the Carambola Beach club and was not telling the truth but we never tried to go ashore because it seemed there would be no way to get into town. (She said it was not walkable). We decided to explore the ship and maybe have lunch at Pool Grill. Everything was closed except the buffet. Tried visiting the Spa - all personnel were at beach. In the end we had a quiet reading day in our suite. We got several phone calls in which various ship personnel kept asking my husband if he’d like to celebrate his birthday (since they had forgotten the day before). We decided we’d have his celebration with in room dining that night. So, when it was time to order, we called room service- there was no paperwork with a menu in our room so they couldn’t take an order so we had to track down our room steward to get the current menu. She insisted it was December 22 and gave us that menu (it was actually the 23rd) we called again to try and order. The kitchen said we had to use the menu from December 23rd. So we went back to the room steward and she gave us the menu for the 24th because she didn’t have the menu for the 23rd. Eventually we were able to order a couple of salads, a club sandwich and a cheeseburger. Food arrived about 40 minutes later. Cold burger & fries, barely edible salad, dry sandwich. 2 ice waters. Nothing indicating a birthday...we strolled the decks, nothing going on so returned to our suite, sat and watched the moon and had a quiet reading night. In general, I would say this is a rather boring cruise with very little information available to passengers. No announcements, no help with basics like internet, no orientation and late or nonexistent paperwork in the suite. We are fairly self reliant and creating our own shore excursions (there are NEVER any staff to help with booking). Since almost all the ports are anchor/tenders it is a bit more complicated than simply stepping off the boat on to the dock. We do miss the ship events, lectures, entertainment that we’ve enjoyed on other cruises (they seem to be nonexistent, cancelled at last minute or very badly organized on this cruise). A note on the (Penthouse Suite) on the 10th floor: DON’T BOOK it!!! Above our suite is the outdoor game area (shuffleboard, table tennis, etc. VERY NOISY starting early in the morning and lasting all day!! So in closing we are sticking with Silversea, Viking, Charters and anyone else but the CARNIVAL line and SEABOURN!! Cons: poorly organized, unprofessional staff, mediocre food and waste of time & money!! Pros: quiet, not too many activities, lots of time to yourself, some beautiful sunsets on this itinerary comfortable bed, spacious suite. Read Less

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