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3 Helpful Votes
Sail Date: August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
3 Helpful Votes
Sail Date: August 2019
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and ... Read More
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and feel I have a critical but fair eye. I had high expectations of this line and particular ship from word of mouth recommendations and other favorable reviews. I was quite disappointed and will list out all of my reasons while still making sure to give credit where credit is due. I will start with the positives first. My overall summary of the below is at the bottom of this review. Cabin: Our cabin was very nice and spacious. Bed and pillows are comfortable, ample room with a nice walk in closet and separate seating area. Bathroom has a double sink which is very nice, shower is marble and still small but pressure very good. Bathtub a waste of space in my opinion. Balcony nice size and overall room very spacious. We were in cabin 651 on the 6th floor located toward the center of the ship which was great. Molton Brown products in the bathroom and a selection of body soap offered on the first day. Room stewardess was attentive and did a very good job. Only complaint on the first day is that the room wasn’t cleaned well. The soap in our bathroom which was a body wash had been used and there was a lot of dust and finger prints on the table in the room. Otherwise, cabin was excellent and gets high marks from me. I believe we were in category V5. Ship: the ship is beautiful. Modern, clean, more yacht-like than cruise ship. A lot of wood paneling. 600 people but still felt very quiet even on sea days. Our favorite place to relax was the cappuccino lounge on floor 7 where they had tons of seating and recliners. Decor of the ship was very simple yet elegant. WIFI: very good! Much better WIFI than any other ship I’ve been on - in room technology good. Service: this is where our experience goes down the tubes. The service on this ship was HORRIBLE!! The staff do you a major favor and if asked for something that requires them to go out at all of their way, they are rude. We had some staff that were nice (mainly in cappuccino lounge and main dining room - except for maitre de) but all and all, the service sucked. Management lacks tremendously, customer service is non existent and the staff seem poorly trained, disingenuous and disinterested. I’ve really never experienced anything like this before - had we not met several other couples who also shared the same sentiment, I would have thought I was going crazy!! A few examples - almost every meal without fail we waited 10 minutes before getting anything to drink. If we needed a sauce to accompany a meal, we waited 10 minutes. In fact, we stopped ordering sauces because it was such a lost cause & by the time it arrived our meal was over. I asked for cream with my coffee - by the time the cream came, my coffee was cold. We were almost always at a meal with an empty drink that needed refilling. No accommodating what so ever. My husband likes the salmon in the colonnade - we asked if it could be served on the patio 20 feet away and they said no, they prefer not to. At dinner in the main, I asked if i could have a croquette that came with a different entree than what I ordered and was told no, they only had a certain amount and could not accommodate me. I mean, come on! I tried to move my Thomas Keller reservation because my husband wasn’t feeling well and was told with 11 days left on the trip that they couldn’t accommodate us. Finally, after getting the guest services manager involved, we got one at an undesirable time on a different day but at this point, we took what we could get. These may seem Iike minor gripes but we encountered them several times per day and was a major turnoff and took a lot away from the experience. The overall staff attitude was rude and requests of them felt like inconveniences. This in itself was bad enough to never return to this ship. As I said previously, several other couples experienced the same rude service. My husbands Camera was lost day 1 and finally arrived at our cabin with a cracked and dented lens. We requested compensation for the lens. Seabourn asked us to provide the link to the lens - which we did directly from the website - to prove it was $500. They tried to tell us it was a $200 lens (they had the wrong lens) and refused to refund us. We have yet to resolve this issue with them. Food - We are major foodies and we’re quite disappointed in the food on this ship. I will say that the quality is there in a lot of areas (not all) but the execution is not. Breakfast was good but the same every day. Not a bad thing, but boring after a while. A decent selection and probably the best meal. Lunch was a mixed bag. Salad bar always had nice items and the grill items - fish, burgers, hot dog, etc always very tasty and fresh. Meat quality good, fish quality good. My only complaint on the fish was it never had any seasoning or flavor - this was a major theme for most items on board - but I would still prefer to add salt vs. having the sodium and preservative packed food a lot of ships have, so this wasn’t a major complaint. All lunch hot food served in the chaffing dishes were slop and never hot. We almost never ate any of the prepared food served at lunch because it was room temperature and unappealing. Dinner : main dining room was respectable but not great. We didn’t have one meal there that was really delicious. Temperature was an issue and seasoning was non existent. I’ve never put so much salt on my food in my life. Service mixed. Our first night there we waited about 15 minutes before anyone came to our table. Finally the waitress comes over with an iPad looking down and says “what can i get you” - no greeting, no introduction. Very impersonal feeling. Sushi was nothing to write home about. A lot of rice and uninspired. I actually overheard someone say “it’s not as bad as gas station sushi” - I’ll leave it at that. The colonnade was OK - probably our least favorite. They do special nights like rib night or clam bake night and they look beautiful but just don’t quite execute it well. For example : rib night - the ribs came out in a beautiful Staub cast iron pan presented family style and looked delicious. Unfortunately, the ribs were dry, cold and had clearly been sitting on a heat lamp for an hour +. We sent it back and got a new rack that was the same dry and Luke warm ribs this time with some bbq sauce slathered on top. To put the icing on the cake, the assistant maitre de came over and instead of apologizing that the food came out lacking temperature and dry, explained that the ribs weren’t Texas style but st.louis style and weren’t supposed to fall off the bone..I mean ..really ? I’m not expecting anything more than a simple apology or some sort of follow up to see if the second round was better. Instead, I was blamed for expecting them to fall off the bone and they didn’t. I didn’t need ribs that fell off the bone, just didn’t want to eat something as dry as wood. The Patio by the pool in our opinion offered the best most innovative meals but even those fell short on flavor and execution. We also had a Northern Europe itinerary with a lot of rain and cool weather and found ourselves eating outside in the windy cold weather because the patio was the best choice. Thomas Keller which is the specialty restaurant was very good for a steakhouse on a cruise ship. I would say this is likely the best option on board. Food delicious but once again, service lacking. Not attentive and seemed to do you a big favor. We found in all restaurants that the deserts were mediocre and most didn’t taste cooked on board. I don’t think I had one desert I loved. I also found the breads were uninspired. In summary : good quality ingredients (for the most part ) that aren’t executed well. Oceania food trumps Seabourn by a landslide. A few other items to note: Older crowd, no children. Except for us (in our early 30s), most people were 65+. Not good or bad, just our cruise demographic. Free laundry was a nice feature with Miele commercial washers and dryers and complimentary detergent. Gym was small but clean, coffee on board was very good. Entertainment was respectable. Nice job at including different daily activities. Excursions - expensive but well organized. I read the ship docs at ports further away from the destinations to save on docking fees. Not sure if this is true. We did a few excursions - food provided on them was mediocre and limited and tours very pricey. Spa - didn’t use but quite expensive. Very few discounts offered throughout cruise. They had a “promotion” that if you do 3 treatments from a select number of services you get 10% off first, 20% off second and 30% off third. Note this is per cabin and not per stateroom. I know all cruise spas are expensive but this was more than canyon ranch on Oceania. I may have left stuff out but to summarize my overall impressions: cabin and ship top notch and classy, food better than the celebrity level lines but nothing special. Service was so bad it border-lined on offensive and as a result, I will likely not return to Seabourn. Read Less
Sail Date: July 2019
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
2 Helpful Votes
Sail Date: July 2019
This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a ... Read More
This was advertised as a luxury, all inclusive cruise. It was a stunning ship. The cabin was a great size with lots of storage areas. Really enjoyed the balcony when there wasn't another ship parked along side of us. This happened a couple of times and it prevented us from using the balcony because of the lack of privacy. It certainly curtailed your view. The staff worked very hard and treated you royally. The excursions were the highlight of the cruise. We saw so many interesting things at each stop. They were organized well. Kudos to the Cruise Director, Alex. The dinner dining experience was disappointing. We expected more considering it was a luxury cruise and the price we paid. The servers work very hard but they need more of them. As soon as a passenger sits down he/she should be acknowledged and served. Sometimes we had to wait for a while for the server to give us water/menu/wine, etc. We shouldn't have to wait and certainly not ask for anything. The food variety was disappointing for a luxury cruise. The portions were small as well. The server would ask if you wanted bread and you would be given a small piece from a basket. The bread basket should be put on the table when you arrive. This would alleviate some extra work for the server as well. Are they rationing the bread? Lunch and breakfast were generally buffet style with a good variety of food items. There should be more interactive activities in the evening for the passengers who wish to participate. On the second last night of the cruise we had a music trivia game along with a Disco night, all on the same evening. I personally think people were starved from the lack of entertaining activities. River cruising is becoming popular with a variety of age groups. It's not just tor the 50+. Scenic should modify their evening entertainment programs. We will not travel Scenic again. But saying that I did enjoy the trip as it was a different experience for us. However, it didn't meet our expectations. I hope Scenic looks seriously at these reviews because many people are giving the same suggestions for improvement. Read Less
1 Helpful Vote
Sail Date: July 2019
Most people on the ship were fairly elderly. I would guess that the average age was 68 and scewed a bit toward the higher side than the lower. I think that it is because of this that my experience was not that great. Don't take ... Read More
Most people on the ship were fairly elderly. I would guess that the average age was 68 and scewed a bit toward the higher side than the lower. I think that it is because of this that my experience was not that great. Don't take this the wrong way, the other guess were quite nice people and I did have some nice conversations with many of them. However, everything is geared toward that age group. Let me give some examples. Please note that I am far from young, 50's. I use the term "elderly folks" only in the most respectful way. Very nice people and, to me, seem like the vast majority were in pretty good shape. I have the feeling that this will come across as pejorative, but I couldn't think of a better term. The Dining: I went absolutely nuts. Every supper is a many course mean that take hours to get through. In my opinion, the food wasn't that great either. I had to wait just for these lengthy ordeals just to be able to get some food. I could order room service, but the there wasn't much of a selection. I could get a burger, but it was awful. It was obviously a frozen patty, overcooked and some nauseating sauce that neither me nor my wife could stomach. The breakfasts buffet was awesome and we ate as much as we could to hold us over. Lunch was also a buffet, but we mostly struggled to find something that appealed to us. They also have two special meals; I skipped the one that was supposed to be a degustation experience. I am glad that I did as I would have probably hated the food and it would have taken even longer to eat. The other was supposed to be an Italian restaurant experience. Well, nothing like an Italian restaurant that I have experienced. I didn't recognize one thing from the menu. What I did order didn't appeal to me. I am not sure that this food is gear toward someone from the US. The dining experience seems to be geared at more elderly folks. The best meals we had were the one German lunch and the couple meals that we had off-ship. The Excursions: I was very happy with the quality of the excursions and the guides pretty good. However, they were extremely short. In the neighborhood of an hour and a half and sometime not even that. I had at least one that was well short of the 1.5 hours it was supposed to take. Although there were multiple excursion choices on any day, you could only pick one. What do you do with the rest of your day? I didn't expect that the excursion would be so short. Sometimes we were able to ad-lib and find something else to do, but it was hard without being prepared for this situation. It would have been nice to be prepared for this so that I could have planned better. I am just guessing, but assume they do this because this is what appeals to the elderly folks. Entertainment: On almost every night there was guy playing the piano. I don't think I heard any song played that was newer than 40 years old. This was mostly the only entertainment on the ship at any time. There is pretty much nothing to do, but sit around. That can be relaxing, but there is only so much of that to one can take. There was a trivia game on one night. Many/most of the questions were geared toward an older generation. I know that a couple of the music answers were Tom Jones and Englebert Humperdink. I don't really know who they are, but know they were someone my mom listened to when she was alive. I was a little uncomfortable in my room. The AC would work sometimes and not others. Unfortunately, it would often not be working in the first part of then night, when I was trying to get to sleep. It would start working again in the early morning hours. It didn't seem to be much they could do about it. They gave me a fan. That actually did help a bit to get able to get to sleep. One thing that really irritated me was to rush back to the ship for the last port talk only to discover that the whole talk was just an advertisement we had to sit through for their Scenic ocean ship. I know I have mentioned quite a few negative things. I was very happy to be able to go on this trip. This is an area of the world that I had really wanted to see and am glad I was able to do this with my wife. Although some of the things I mentioned about made me grumpy, at times, the crew on the boat are a 10 out of 10. I really cannot imaging having a nicer crew. If I was every down in my mind about something, just their friendlies would snap me right out of it. Would I do it again, knowing what I know now. Probably not. I very much like the concept. I would probably search a bit more for another line that might address some of the things that I mentioned above. I don't know if that exists. Read Less
8 Helpful Votes
Sail Date: July 2019
We chose this ship & cruise because of the great reviews & port locations. Originally we were scheduled to visit St. Kitts, St. Thomas, & Bahamas. Two months before our trip we were notified that one of the ships propulsion ... Read More
We chose this ship & cruise because of the great reviews & port locations. Originally we were scheduled to visit St. Kitts, St. Thomas, & Bahamas. Two months before our trip we were notified that one of the ships propulsion units was impaired and therefore the itinerary was changed. Instead of St Thomas, Puerto Rico. In addition, only 4 hours in Puerto Rico. And our day in the Bahamas was cut short to half a day as well. This was a huge hit, especially considering we paid over $11k ticket for the suite - to now find out we could make no changes and were stuck. Ugh!! SERVICE - not impressed. Aside from the suite lounge servers, this entire experience felt as though we were being shuttled like cattle. Most disappointing was the spa. On my birthday we scheduled couples massages - showed up and were shuttled into a “relaxation room” with 25 other people and no place to sit. We left immediately and cancelled our services, only to get a rude response from the desk attendant about why it was so crowded. In addition we were upsold constantly, phone calls about dinner packages, peddling in the shopping areas about drink packages. We received emails from our suite concierge ahead of our trip stating she could make reservations for us at restaurants or excursions. We asked ahead to schedule reservations on my birthday and never received a response from the concierge nor did our reservation get scheduled. ROOM- loved the room. Suite attendant was excellent. Plenty of space. Needs some updating though. SHIP- again, disappointment is the word. Although there’s a TON to do and my kids really enjoyed the activities, everything felt very enclosed and compartmentalized. We felt the ship rock through the entire trip even though the weather was perfect. Not sure if it’s because of the size? It was so crowded everywhere. The restaurants were insane. EXCURSIONS- good question. We didn’t book 6 months ahead and by 3 months out everything was sold out. We figured when we got on board more would open up... not the case. Again, major disappointment!! All in all, this is most likely our last RC cruise we will embark on. What a big ticket that was NOT worth the value. Celebrity hands down exceeds RC in every aspect. Read Less
3 Helpful Votes
Sail Date: July 2019
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite. The cabins were very nice ... Read More
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite. The cabins were very nice although the Grand Suite had A/C problems from the start and took repair on several occasions. This should have been repaired prior to boarding. All other staterooms were in good condition except for a bathroom door that needed repair. Lets talk about water. Yes water. Regent has decided to process their own bottled water with little information as to where the water is coming from other than to say they have a new filtration system. We preferred Evian water which they had but it was like pulling teeth to make sure it would be available. Many times we would wait 5 to 10 minutes for our waiter to locate and provide us our request which is unacceptable. Also our Butler made it clear that it was not readily available. Really, on a 6 star ship Evian is not available. Somehow throughout the cruise we were accommodated. They are pushing their new water claiming that it is more ecological for the environment. I guess Regent no longer recycles? Lets talk about the food. We have been on several other cruise lines some with the same rating as Regent and others with 5.5 Stars and their food is much superior to Regents. We dinned in the Steak house that apparently serves USDA Prime Beef. Trust me this is not Prime Beef unless the new definition is bring a chain saw with you to dinner. The veal is also very tough. There is no question in our minds that NCL is using their standard beef selection from their other lines on Regent. We dined their several times and the beef just does not add up to choice much less Prime. The main dinning room was just ok and most of the food is pre prepared, and when served shows dried out edges on the food, in some cases food was served cold. Breakfast, lacks any special flair and the pancakes on one day were literally inedible and the bacon was full of grease and clumped together. Typical cafeteria style food. Does this sound like a "6" star ship ? Lunch, was ok but again nothing special like other 5.5 and 6 star ships. They also had a grill outside near the pool that had no ventilation and you could eat their but then you needed to wash your clothes and take a shower as you smelled like you had been working as a short order cook. This is not an exaggeration by any means. With the cabin categories we had for the 9 people and Butler service you would think making dinner reservations would be easy. Think again. The ship is well maintained overall and pleasant. The captain did a 5 minute viewing of Hubbard Glacier as he did not plan ahead for the bad (fog) weather and their was a ship right behind ours that was on schedule for their viewing of the glacier. One of the main reasons for the cruise is the Glacier but somehow the Captain missed the memo. We cannot say this was a bad cruise but neither can we say it was a great cruise and by no means a "6" Star cruise. This is the problem when great cruise lines get bought up by larger more generic cruise lines. They try and integrate less with more and end up average. Read Less
3 Helpful Votes
Sail Date: July 2019
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The ... Read More
We were so excited to sail with Silversea through Alaska. I must say the excursions have been great, the rooms are nice and the food very good (although no healthy options available.) Where the boat really fails is it’s amenities. The gym is very poorly equipped and overcrowded (weights do not go over 20kg and it is cheap equipment.) Where it really fails is the pool. It is a very small pool that I’m sure it nice but we haven’t been able to get into it since we’ve been here. The pool is filled with kids every hour of the day. Parents are not watching, kids are sliding all over the wood and pushing each other into the pool. It’s a safety hazard and inconvenient for anyone who is looking to have a relaxing vacation, or a swim after a hot day. If you want a room and food Silversea is great. But I believe most people go on a cruise for the full experience. If so, you’re better off on a different boat. We will not be cruising with Silversea again. Read Less
Sail Date: July 2019
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for ... Read More
Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for young children on the ship, so they were mostly bored and amused themselves running up and down the stairs and corridors uunsupervised. The swimming pools and hot tubs were completely taken over by the kids, even though under 12's were not supposed to use the hot tub. They also made their presence felt in the dining rooms, crying and tipping over chairs, and rather spoilt some of the excursions. We were particularly shocked when, on the first day, young children were helping themselves from the buffet using their hands. Aside from the children, there were several other things that were disappointing. The restaurant menu only changed once and then only a few items were different. We had one instance of shockingly rude service in the grill restaurant. The alternative restaurants were fully booked months ahead. We found that there were few places to enjoy a quiet cup of coffee and that these were usually very crowded indeed. The room service meal we had one evening was supposed to be served course by course within 20 minutes. In fact, it took an hour to arrive and then it all came at once, except the wine, which took a further 15 minutes to arrive and the meal was only warm, not hot. The room was not always as clean as I would like and the bath supplies were not replaced except when I asked. We had been advised to have a low floor cabin for wildlife viewing, but we were over the lounge and had quite a bit of noise from the activities there, notably the bingo, quizzes and late night music. On the plus side, the cabin was amazing and the bathroom was superb. The bed linens were very luxurious, as were the toiletries and there was a choice of pillows. All the food and drink was included, and this was mostly of a very high standard. We also had a selection of fresh fruit in the cabin every day. The scenery and excursions were excellent and we were very lucky with the weather and wildlife sightings on the trips. However, overall the experience fell well below what we had expected from this luxury brand. Read Less
Sail Date: July 2019
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't ... Read More
We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise. Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't fault anything. All the staff were professional, courteous and friendly. We thought the Scenic Luxury Cruise would be equal or better, but we were wrong. In our opinion, the Evergreen cruise rated 5 star ... the Scenic cruise 4 star. A number of the staff were unprofessional, and were trying too hard to be funny. When I asked if the sandwiches at the bar could be toasted, a straight faced "NO" is not the answer I wanted to hear, followed by "just kidding!" Also, at dinner when I asked if I could have a glass of wine, "No we don't have any" wears thin over time. Staff mucking around with each other in front of customers also wears thin, especially this incident: Female bar worker prodding and annoying a male bar worker who was trying to serve me. Eventually, he got tired of her and said "talk to the hand". She replied with "talk to the finger" (holding up her middle finger!) Not what I expected to see on a so called ‘Luxury Cruise’! Early one morning, I left 4 shirts to be ironed only (no washing). When they hadn't arrived by 6pm I called and they were delivered to my cabin a few minutes later. They must have used a cold iron, because they were still creased! One night, I ran out of orange juice in the bar fridge and asked for more. I was promised a carton instead of a small bottle ... the juice never arrived. One morning I overheard a man asking the tour manager what port we were in. She sarcastically replied "you would have heard that in the Port Talk". He said he wanted a card with the port address because he was going on shore and wanted it in case he couldn't find where we were later that evening ... but she reacted before he finished his question. The barman was adding tap water to tall drinks (Mojitos, Midori Splice etc). When I sent a letter of complaint to SCENIC, I was told they are supposed to top up with sparkling water or lemonade … not tap water. Why aren't the bar staff trained properly? I've said it before, and I'll say it again ... this is supposed to be a luxury cruise! I realise maintenance has to be carried out during a cruise, but first impressions are lasting impressions, so seeing a letter missing from the SCENIC OPAL sign on the side of the ship wasn’t a good look! It was fixed, but a few days later another letter was missing! A number of passengers were rolling their eyes at dinner each night when served half a bread roll. Were we on rations?! Also, the lettuce/tomato/fetta/olives salad served for starters was pitiful and any half decent restaurant or café would be embarrassed to serve it. It doesn't take much effort to come up with a simple, yet tasty salad ... e.g. rocket lettuce/pear/walnuts/pomegranate topped with a sprinkle of shaved parmesan. We paid a lot of money for this cruise, and expected quality ingredients, not limp lettuce. The food in general was good, but the food on the Evergreen Douro cruise was better (and the food on Celebrity ocean cruises is far superior). The cabin was very comfy and roomy, but it would have been nice to find a complimentary toothbrush and toothpaste in the bathroom. When I asked for one, I was told they didn’t have any. To their credit, the bed was fabulous! Also, the shower was great. On the last day, I tried to submit the electronic cruise survey using the screen/keyboard in the cabin, but it wouldn’t allow it. I also tried on my mobile phone, but it quit before I could complete the survey (it closed just after giving comments on Room Service). The same thing happened when I used one of the ship’s iPads (it also closed just after the Room Service question). When I told the woman on the desk, she just shrugged her shoulders … didn’t offer any explanation or solution. Very poor customer service. After speaking to some other people on the cruise, we found we weren’t the only ones with complaints about staff. I am curious to know if anyone else was unable to complete the electronic cruise survey. Read Less
7 Helpful Votes
Sail Date: June 2019
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation ... Read More
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation was boring and bland. The dress code is not policed and many evenings gentlemen turned up to dinner in polo shirts. The shore excursions were expensive and sometimes involved long journeys presumably because Seabourn do not wish to pay more expensive docking fees. The pillows and mattress had the consistency of a marshmallow. Despite firm pillows being offered our steward could not find any which wasn't great. The one female hairdresser on board was awful and the service generally slow. My husband ordered roses for our anniversary and they turned up at 10pm that night. The entertainment was boring and very few enrichment talks compared to Cunard. We could seldom have breakfast in the restaurant as we were on excursions and it did not open until 8am. The Colonnade was like a zoo. Very very disappointing. Read Less
3 Helpful Votes
Sail Date: June 2019
I chose this cruise because of its itinerary. This was my first time on Regent. I usually do Princess. If you want to try Regent, start with another ship. The Navigator is old, small, has very little entertainment during the night or ... Read More
I chose this cruise because of its itinerary. This was my first time on Regent. I usually do Princess. If you want to try Regent, start with another ship. The Navigator is old, small, has very little entertainment during the night or day and the decor is average at best. One of my biggest problem with this cruise line is their costs to book your hotel and airport transfers. They pay for your first night before the cruise, but obviously it has been figured into the cost already. If you want to stay additional nights, I strongly suggest that you book it yourself. They charged $419 per person for the additional night. Our room only cost about $300 a night for double occupancy. So by booking with Regent, I paid over twice as much for that second night. I had my daughter with me on this trip and even though she was staying in our suite during the cruise, I had asked for an additional room for her before cruise. They put her in our room on the sofa bed and charged an additional $769 to do so. So now this extra night has cost me $1,607. Apparently, a third person in a suite does not get a free room the night before. I was encouraged by Regent agent to book the room through them because they could not guarantee both nights would be in the same room if I did not. I ended up paying for my daughter to have her own hotel room for both nights and Regent would not refund me the $769 because it was not done 30 days prior. I did not realize there was only one hotel room until I arrived in Dublin. Long story short - I would have saved a lot of money if I had personally just booked two rooms for two nights and skipped on their "free" one night of hotel. The airport transfers are no better. They have a private driver pick you up at airport which is very nice but they forgot to notice that my daughter was on a different flight and then never picked her up. She took a cab for $56. Regent charged us $113 times 3 for airport transfers. It did include a ride on a bus from the hotel to ship but still very pricey. The positive things about this cruise were the staff and the food. Everyone that assisted us on the ship were top notch. The food was the best I have had on a cruise ship. Their one specialty restaurant was excellent but we could only get one night's reservation on a 12 night cruise. All alcohol is included with your cruise and they serve excellent choices of liquor, wine and beer. The downside is people can over drink when it is basically free. The excursions were also included and they were satisfactory. We ended up paying for premium tours 3 times but there are plenty of free ones. Be sure and book those early on and do not wait till right before the ship departs. The good tours fill up fast. Read Less
1 Helpful Vote
Sail Date: June 2019
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on ... Read More
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on Tuesday...Embarkation and disembarkation were very smooth! That being said..... I didn't have big expectations for the ship, although the Norwegian Sun was refurbished in 2018 and the public rooms and cabins had the refreshed look, the feel of the ship was still old and out dated. Also, I wasn't aware that every passenger on the ship had the free drink package...so really, this is a "drunk" cruise. Beware! It felt like a half step up from a Carnival party cruise. On that note, one thing I was disappointed in was that there were no enrichment activities available during the day, such as classes or tastings, etc., that I have always enjoyed on other cruises. I believe that that this is due to the open bar policy, and Norwegian doesn't expect that a bunch of drunk cruisers would have the need for learning anything. They did have PLENY of BINGO though! yay :( I upgraded to a balcony cabin so that we could receive the "Take all" package offered to balcony guests. This is where I had the most problems with this cruise. BEWARE BEWARE!!! This offer included the top shelf drinks package, 100 minutes of WIFI and specialty dining for all nights of our cruise. There was also a $50 credit for a shore excursion for ONLY 1 passenger per cabin, but because most of the excursions cost a lot more than needed to be, we opted to not book one. The only package to be worth this upgrade was the drink package. We did enjoy top shelf alcohol (Grey Goose and Hendricks martinis, and a very nice bottle of champagne at dinner. at no additional charge!) very enjoyable! As far as the specialty dining, I made reservations for the Cagney's steak house the first night, followed by the Italian restaurant the 2nd night, and the French place on the 3rd night. After reserving these dining options, I was prompted to add them to a shopping cart, and then 'check out'. So, if you don't have the dining package like I was offered, you would see the cost of the restaurants in your cart, and have the option to pay the upgrade as these specialty places are not included in the included cost of the cruise. In my cart, however, the extra cost for my reservations came out $0.00, so no extra charge for the 3 nights dinners. Or so I thought! On the first night we had an outstanding dinner at Cagney's complete with a fantastic bottle of wine and absolutely exceptional service from our waitress Rhoda! We couldn't wait for the next specialty dinner. However, When we arrived for our table the next night at the Italian restaurant, we were informed that we had been entitled to 1 specialty dining experience for the length of the cruise and we had used that the last night, and it would cost us each $40 additional to eat there. I brought my printed payment proof document down the customer service desk to find out what was up and was told that according to my cruise card we were only assigned 1 specialty experience. I then showed the annoyed rep that I had made the 3 reservations and that the payment came out to $0. This is where I really feel that Norwegian has lost my business forever...back and forth the reps went with each other for over 20 minutes, only to conclude that they didn't feel that we had the bookings according to the "Ultimate Dining Package" that I had upgraded to receive, only reservations. Anyway, I got the same response as many other passengers I had talked to, that they would send a message to the Miami headquarters, and hopefully receive a response the next day, or later. This made me really confused as I asked how was that going allow me to eat at the specialty restaurants without having to pay for them as my package entitled me to? Needless to say, we never heard one word from customer service, or from the Miami office since and it left me with a very disappointed feeling overall for the cruise experience! Also, the "free" WIFI was useless, as neither me nor my roommate was ever able to get a web page on our phones or my tablet...just kept loading, while using up the free minutes! Very inadequate system. In conclusion, I know that this is a way too long review, but I am just trying to warn folks to beware of the so called 'free perks', as they may not be as expected. This cruise cost us over $800. each for 3 nights. I feel that we could have saved a lot by booking on Carnival for a similar, but much cheaper experience! Thanks for listening. Read Less
5 Helpful Votes
Sail Date: June 2019
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very ... Read More
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very large comparatively. BAD - Captain and officers were completely self-righteous and arrogant, to the point of being rude. The dining personnel in the "Polo Club" were incompetent and utterly unskilled in premier food service. We are not snobs and expect minor glitches in services, etc. However, the Polo Club is a "reservations only" establishment and one cannot simply enter at their leisure. The cruise was labeled "Gaelic Glory", but there was no glory about it. The theme was advertised as "Irish", but there wasn't an inkling of Irish theme aboard ship...no Irish food, music, or adornments...??? The entertainment was reminiscent of a theme park, with less than stellar performances. Shore excursions were offered by the cruise line at exorbitant prices, usually 3-4 times the amount charged by local companies at each port-of-call. If you did not book an excursion through the cruise line, you were not allowed to disembark the ship until all of those who purchased cruise line excursion packages had departed. This usually meant waiting 1-2 hours after arriving in port. The crew was extremely vigilant in enforcing this measure, to point of acting "Gestapo" like...very discourteous and unnecessary. I could list many more negative aspects about the cruise, but I think you get the picture. Overall...VERY DISAPPOINTED...!!! Read Less
7 Helpful Votes
Sail Date: June 2019
We have done 3 Viking River cruises and enjoyed them all. So, we decided it was time to try a Viking Ocean cruise. First and foremost, Viking needs to have BETTER included excursions. In just about every port the included excursion was ... Read More
We have done 3 Viking River cruises and enjoyed them all. So, we decided it was time to try a Viking Ocean cruise. First and foremost, Viking needs to have BETTER included excursions. In just about every port the included excursion was really no better than us getting off the ship to explore the little Alaska town we were in. In-fact, in Ketichikan we bought our own tickets to attend a "Lumberjack Show" (lasted just over 1 hr), and they cost $35pp. Why couldn't Viking have offered that as an included excursion? Bottom Line: Offer better included excursions and try and have more than 1 available in each port! Second, remove the curtains in the "Living Room", by the coffee bar and on the 2nd level. You can't see thru this material and it would be nice while your having a drink or coffee to see the scenery!! Third, you REALLY need to train your bartenders better. After trying two Pina Colada's and a frozen Daiquiri I gave up on any frozen offering. Each time the ice was not pulverized enough so when you tried using the straw, it would always get clogged. And yes, I went to THREE different bars and had the same very poor results. Hell, the first time my wife ordered a Banana Daiquiri, they brought it to her in a martini glass. No kidding, a Martini glass. Lastly, the entertainment was, for the most part, a joke. Every night a member of the ship's staff "entertained". The 4-some (2 guys, 2 gals) who did the Beatles show and the Abba show did a pretty good job, but the overall result was very un-polished and amateurish. We never (on a 10-night cruise), had a "head-liner" or a professional comedian or magician. Kudo's to the guys and gals who worked the stage EVERY night, but they should be "fill-in" acts not the main show each and EVERY night!!! If VIKING wants to compete with Azamara and Oceania they need to heed these words and I am sure the words of many other seasoned travelers. We have done one Azamara cruise, and VIKING isn't even close to them when it comes to food quality (and choices), entertainment, and overall service. We haven't tried Oceania yet, but have friends who have done both (Viking and Oceania), and MUCH prefer Oceania. Read Less
13 Helpful Votes
Sail Date: June 2019
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the ... Read More
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the cruise, "They are quite serious". LIkes: We booked the Brittania Club, therefore we had our own private dining table for four each night with the same servers. The food was truly excellent, on par with Oceania Cruise line, which is noted for it's food. (Kudos to our servers, Brendo and Orsulah). We ended up eating breakfast, lunch and dinner in the restaurant. We only gained an average of 2 pounds per person for a 7 day cruise and we believe that is because we mostly avoided the Kings Grill, which is very chopped up, located in several separated rooms with a limited selection of food. We understand it had been upgraded in 2016 from the original design. I cant see how it could have been much worse then. Also, the brewed coffee in the restaurant is very good, unlike the machine coffee in the Kings Grill. We had dinner one night in the Verandah steakhouse restaurant for a small upcharge of $39 per person and it was the best steak we have ever had. 35 day aged beef. The Enrichment and Art seminars, Tea Time and Gala Evenings were spot on great! We didn't mind the tuxedo and formal dress evenings and enjoyed the Masquerade Ball. The planetarium and Queen's Theatre were great venues also. Dislikes: Probably because we have been spoiled by cruises on Oceania Marina, Rivera, & Insignia and Holland Statendam and Koningsdam, we didn't appreciate the QM2 as much as we should. Even with the retrofit in 2016, she looks a bit tired. Very chopped up, no flow to the design. What's with the Churchill and Chart room locations? You have to go through the Brittania Dining room to access the Queens Ball room or go through the Art Gallery up and down stairs to access. Also, the aforementioned non functional Queen's Grill area. The Library boasts 8 thousand books and a room the size of an average family dining room and each passenger is restricted to 2 books at a time with the shelves locked during night hours? That's when most insomniacs need to find a book. We found this very unusual as Oceania ships boast great libraries with a barrista next door. Their libraries are unlocked and open to all cruise passengers 24/7. Finally, what ever you do don't buy the liquor package!!! Very limited pours (50 ml) which makes no sense, as it requires the staff to service you more often. (However, once they see you have a drink sticker on your card, they avoid you like the plague, and you practically have to tackle them to get service). This occurred in every lounge but was particularly acute in the Golden Lion Pub! The wine steward in the Brittania Club restaurant also was put off by our asking for wine refills at dinner, until 3 days before the cruise ended, when he finally increased the pours, which saved him extra trips. (We were not heavy drinkers, drinking no more than 2-3 50 ml pours at dinner) or any other sitting. The package was very restrictive, nothing over $11. If you want to purchase a $20 cocktail, you have to pay $16 (purchase price less 20%), which begs the ? why purchase the liquor package? Also, our traveling companions, (one who drinks and one who cannot drink because of medical reasons), cleared with Cunard corporate that if she brought a Doctor's excuse that he could by the package but she wouldn't have to. We spent the better part of the first afternoon being shuffled between the Purser's office, the G. L Pub and were even sent to the spa, because no one could or would make a decision on allowing our friend to purchase the liquor package alone. Finally, a bartender in the G.L. Pub told us in great whisper (I am not exaggerating) that he would allow it if our non drinking friend would purchase the $30 per day beverage package (water, soft drinks and coffee). You could not purchase wine by the bottle at dinner like on Oceania or HAL only by the 50 ml glass because of the liquor package restriction. The ship was good in the water, you never really felt any motion. However, it felt as if It was designed more for sailors than passengers and the staff was not there to serve you as much as ensure that all rules and regulations would be followed and not be infringed on! Read Less
Sail Date: June 2019
We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager ... Read More
We are Heritage members and sailed with Uniworld before on the S.S. Joie de Vivre from Paris to Normandy. Our experience with Uniworld in 2017 was exceptional! BUT THIS EXPERIENCE ON RIVER PRINCESS WAS NOT! Front Desk Hotel Manager and staff looked upset and serious if you asked a question. No smiles at anytime. It was as if all of them had some attitudes. The wait staff were arguing at times in their Romanian or Slavic language-you could see the tension. I even had to get up at dinner to ask for water. They forgot my meal and had to remind them but all they always said was it is coming and then they would turn to each other and argue. It was extremely uncomfortable. The dining room was poorly set up not allowing much choices on seating to meet others and definitely NOT what our last experience was. It was a typical dining room as if it were on a Celebrity Cruise. The food on the River Princess was below standard-not typical of Uniworld’s fine culinary fare. It tasted comparable to most large massive mid budget cruise liners. We were extremely appalled that we were served a buffet one evening for dinner. Our Food was served Luke warm or cold at table side. I sent back several dinners due to flavor and being cold. My husband ordered a simple steak and looked grey in color as if they threw it is a broiler and rushed it out. He sent it back. We waited so long for our food to come a good portion of the time. Having to remind them! Never told in the morning there was a special dish. When the omelet station chef overheard me speak to another guest he said there is always a special and showed it to me. When I asked him to order me one, he said, " sorry, you have to go to your table and ask your waiter". The waiter NEVER CAME! I had to flag them down. That was done more than just one day on a 8 day trip. The choices of food served were the same almost everyday at lunch or breakfast. Many times.I had to wait 30 minutes for poached eggs. Poached eggs take 2-3 minutes to make. I made my own toast. The Eggs Benedict in morning was cold and thick sauce I could not eat it. Our tour guides were not the best and rushed us. Even an expert lecturer who traveled on the ship and spoke about the history stopped our guide during a tour and told her she was not telling the history as per the Jewish Heritage Tour it was to be. The ship was old and tired. My advice would be to remove this ship from circulation. It is old and many issues. The trip was from Vienna to Prague. They went to Nuremberg and bussed us to Prague-(4 hours) not given water bottles and stopped 1/2 way to buy some! Our choices of tours were do as locals with a basic walking neighborhoods, biking, hiking in Bavarian Forrest or Pay for other tours that were not worth the money-Especially the Schoenbrunn Palace-we paid 66Euro per person. We were taken to 4 rooms that were an apartment of a Queen who liked tropical islands and murals on walls, no furniture at all to view. Rushe in and out. There maybe 15 minutes it was so small. Took us on a specific tour in a museum to see directly the Vermeer painting a just a few other paintings. Then told to go to the gardens and walk around for 45 minutes in the blaring heat! She was abrupt and she had 45 minutes to herself and she could have let us stay in the museum if we chose too. But we HAD to leave it! We hung around in the heat and had nothing to do. I wrote a letter to corporate office explaining our experience in detail. They had the audacity to insult us with a $150 per person credit on board to be used on our next trip and expires no later than December 2020! Other passengers who had been on Uniworld before and had good experience prior were also upset and said Viking they took once did a better job on food , staff and quality. We are done with Uniworld. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this cruise based on the marketing done by scenic and had expectations of a five star luxury cruise. This was not the case, the air conditioning on the ship was inconsistent in the lounge and the bar service was slow with ... Read More
We chose this cruise based on the marketing done by scenic and had expectations of a five star luxury cruise. This was not the case, the air conditioning on the ship was inconsistent in the lounge and the bar service was slow with inattentive servers. The first time we called our “butler”, there was no answer. Apparently, they are also waiters and thus not always readily available. The housekeeping section was excellent with the cabin clean and well stocked. Embarkation and disembarkation went smoothly, and entertainment focused on local culture themes. The guides on the port excursions were excellent and the food was good. The special concert was a memorable moment and thoroughly enjoyed. We had an issue on an excursion in Vienna. As per the daily itinerary we received, we boarded bus number 4 for 9 am. Apparently, the cruise director had changed the bus destinations and made an announcement in the lounge at 845. We were unaware that we should meet in the lounge, as this was not on our itinerary. Normally we would have been understanding with this miscommunication, except that there had been plenty of opportunities for the cruise director to ensure all guests were informed. There was no sign on the bus identifying the destination; no lists or number of passengers were provided to the guides to ensure all passengers were on board the appropriate bus. Ironically, we had actually passed by the cruise director when exiting the ship. When the guide contacted the cruise director to explain the issue, his response was to tell us to take a cab and bring him receipts. Personally, I expected better support from scenic. Upon our return to the ship the cruise director asked if we had receipts and eventually apologized. The issue was not the cost of the cab and entrance fee it was about being in a foreign country with no cellphone and having to solve this issue with absolutely no assistance from scenic. We did eventually find the correct excursion however scenic had not even contacted the guide to be on the lookout for us. The purpose of booking the scenic cruise was to avoid having to travel on our own and enjoy a stress free holiday with included excursions and no worries. This was definitely not the case. Two days later we did receive a written apology from the cruise director and an on-board credit. We enjoyed the cruise on the Danube, however we will not be recommending scenic to our friends based on the poor customer service by the cruise director. The onus was put on the passenger to inquire about last minute itinerary changes and very little communication/info was provided in advance. Read Less
2 Helpful Votes
Sail Date: June 2019
I chose this expedition because of its’ interesting ports of call and its departure under the Tower Bridge. (Magic!) A bonus was finding ourselves in the Channel on the eve of D Day and in Guernsey on D Day. Unfortunately a big storm ... Read More
I chose this expedition because of its’ interesting ports of call and its departure under the Tower Bridge. (Magic!) A bonus was finding ourselves in the Channel on the eve of D Day and in Guernsey on D Day. Unfortunately a big storm came in that night and we had to miss 3 or 4 of the next ports. It was an expedition cruise and this is to be expected. The ship has been updated beautifully - great showers in the bathrooms, even with seats. Deluxe cabins are very comfortable. Public areas attractive and as comfortable as when I first sailed her in 2002. Terrific. The reception, butler/housekeeping staff, bar and dining room staff are as wonderful as Silversea has always produced. They’re great. On this cruise their line let them down. The expedition staff, not so much! As a now solo traveller (widowed) I commend Silversea for making solo travellers comfortable and included in their voyages. There were plumbing/sewage issues from boarding time onwards which affected a number of decks and many passengers. The cruise was brought into Reykjavik a day early (which it seems to have done on other cruises, I see). Disappointingly, Silversea has not responded to my comments and complaints. Very disappointing for a formerly very loyal Silversea cruiser. Read Less
6 Helpful Votes
Sail Date: June 2019
We were booked in a concierge level cabin and it was kind of a disappointment. The bathroom was quite small and was tight on storage. Our cabin steward was not the friendliest and hardly spoke to us. The only benefit we had of the ... Read More
We were booked in a concierge level cabin and it was kind of a disappointment. The bathroom was quite small and was tight on storage. Our cabin steward was not the friendliest and hardly spoke to us. The only benefit we had of the concierge level was the use of laundry facilities. Internet was sketchy much of the time and we had even purchased a $299 internet package. We found a lot of the staff to be not always considerate of the passengers - frequently we had them walk across right in front of us, without as much as an excuse me. Breakfast and lunch were like on any cruise we’ve been on and dinners were very good, especially in the speciality restaurants. The Grand dining room was also good, but some nights the menu was hard to find something appealing. We did shore excursions in every port and most were very good. A couple of them made us very aware that the guide can make or break a tour. Sometimes the departures seemed a bit unorganized. Overall the ship seemed a bit tired and could use some updating. The passengers overall weren’t as friendly as on other cruises. The alcohol packages were ridiculously expensive. A cooking class was a highlight of the cruise. Our disembarkation experience was less than stellar. We left the ship with our assigned group and when we went to get our luggage, one piece was missing. We asked for help and they didn’t seem to know what to do. After a frantic 45 minutes of looking a lady came in with the luggage that she had taken without verifying that it was hers. It seems like there could be some way to prevent this from happening. Overall, I doubt we sail with Oceania again. For the money we had a much, much better experience with Viking Ocean. Read Less
Sail Date: June 2019
Wanted a smaller ship for the Greek Isles. The crew was great. The bar service was slow. They needed more bar staff. Meals were adequate. Went to the Crystal Restaurant our last night and my husband and I enjoyed a delicious meal on ... Read More
Wanted a smaller ship for the Greek Isles. The crew was great. The bar service was slow. They needed more bar staff. Meals were adequate. Went to the Crystal Restaurant our last night and my husband and I enjoyed a delicious meal on the deck. Also, the dinner seafood bar b que on deck was excellent. All excursions and guides were good, well organized and informative. Our room 211 was noisy from engine. More then a hum. The room was well organized and suitcases were stored under bed. I would not choose this ship again because the engine noise at night was too loud. See cabin review below for more details. Motor Coaches were comfortable. Enjoyed the Acropolis and Museum Tour when we disembarked. Athens was fun and Hotel Grand Bretagne was excellent. Enjoyed walking from hotel, view from our balcony of Parliament, the Square, the Acropolis. Weather was perfect. Read Less
3 Helpful Votes
Sail Date: May 2019
It was to be a luxury cruise with family members. Despite completing all pre boarding requirements it took over an hour. We were asked to show our passports four times. Poor organization! Food choices an d preparation outstanding. ... Read More
It was to be a luxury cruise with family members. Despite completing all pre boarding requirements it took over an hour. We were asked to show our passports four times. Poor organization! Food choices an d preparation outstanding. service tried hard but often inexperienced. Excursions few and poor. Nightly entertainment the worse I’ve seen. Disliked open seating. Never the same waiter or preferred table. best night was white night. if you don’t exercise,suntan, read,swim or drink on board nothing to do. Basic drink package with only three lousy beer choices and no liquor. Essentially second package should have been the first. Ports of call boring other than Marseille and Corsica.The ship is old and has many noises. We were moved to a balcony from an inside window due to banging noise of metal against metal. The stops at the ports were lengthy which gave more time to visit shop or eat. Read Less
2 Helpful Votes
Sail Date: May 2019
My wife and I wanted to join my niece and her husband in getting a taste of Europe and experiencing some places we never been to before. Having been on many NCL cruises before and having booked the Butler/Concierge level suite we were ... Read More
My wife and I wanted to join my niece and her husband in getting a taste of Europe and experiencing some places we never been to before. Having been on many NCL cruises before and having booked the Butler/Concierge level suite we were expecting a much better experience than what we had. Now don't get me wrong, when it came to the average crew member all I can offer is high praise. The butler Randy, Room Steward Wesley, Maria who tended bar, The Sommelier in Cagney's to name just a few) were spectacular. It is people like this who make we want to continue to cruise NCL as they each went above and beyond my expectations and made a great vacation for us. The room was average, decent size, but far smaller than the forward suite we had on our Alaskan Cruise. I would've rated this cruise higher except for the following reasons: 1. From around January of the year of the cruise, I was calling NCL weekly trying to get them to book me into their hotel in Barcelona. I kept getting told that they were not yet available and try in another week. This went on through September when suddenly I'm told there must've been a computer glitch because now they are completely booked up and I had to find my own place to stay. 2. Found my own place to stay, then one afternoon my wife says she happened to look at the NCL site and noticed that we are no longer at Barcelona, but it was changed to Terragona for embarkation and Monaco was removed as a port and replaced with Cannes. Again, this in itself is not a problem as I understand that port changes are something Cruise lines can and will do at times. The problem I have is with NCLs lack of communication, I should not have had to stumble across this but should have been contacted with this information and be available to answer questions I may have about the changes. 3. Transport to Terragona Spain was around $250 via cab, fortunately I accidentally discovered that NCL had a bus transport from the airport to Terragona, again, this is something that should have been communicated to everyone and not something found out on accident 4. My bus was to leave at 10:30, people were leaving before me and when I asked I was informed that my bus hadn't arrived yet. I didn't leave the airport until Noon that day and almost missed the bus because the staff were leaving and never told the group I was in that it was for our bus. I ran after one of them and she admitted that this was the bus we were to be on. 5. People were loading their own luggage and getting on the bus before they should've, there was insufficient luggage space and some people were removed from the bus because their luggage never got on. Add to this a couple hour bus ride to Terragona and waiting first in a huge traffic line to the port, followed by a huge people line to the port. And from what I could see, there were porters grabbing bags from people way at the end of the line and getting them ahead of everyone else. These were not disabled people. 6. Butler level rooms had always come with some perks such as priority dining, shore excursion reservations to name a few. We turned in our choices for excursions early evening the day of embarkation only to be informed that 4 of our choices were booked and we would be put on a waiting list. 7. Susanna, the concierge was a very gruff individual and was not always very friendly and even heard to tell a passenger, "don't you understand english", of all the crew members she was the only one I noticed to have an attitude. 8. Teppanyaki Chef we had almost speared a lady sitting with us with a two pronged fork while doing his routine and after dropping a couple of other things he lost the little bit of humor he had and just did his best to try and get through the rest of the serving. 9. Rome excursion, Hop on, Hop off we were informed to go once completely around by bus and then determine what we wanted to see to get an idea when to get back to the bus back to the port. Traffic was so bad, there was not an opportunity to go somewhere once we made one complete trip. We should've been informed to pick one thing we absolutely wanted to see, go there, walk to other places and if necessary take a cab back. Others commented on spending a large amount of money on some of the Rome excursions and being extremely disappointed. I know Rome is a big draw, but perhaps this could've been a port skipped to alleviate some of the congestion. 10. Gone are the days of lobster fest and all you can eat, for that matter Cagney's didn't even offer a lobster tail add on as they had in the past, now surf and turf is steak with a few shrimp. I mentioned the people who made the cruise special as well as the problems encountered. The Ports overall were nice, some like Kotor Montenegro, Argostoli, Santorini were breathtakingly beautiful. Athens was fantastic, Pompeii amazing. Problem was 1 sea day and different port each day. While I like having a different port each day, it isn't so great when you can't even spend at least 8-10 hours at the port, far too rushed. Better this was a 13 or 14 night cruise and have more time or remove one of the ports. I've done 6 cruises with NCL so far, 2 with Carnival, 1 with the Disney Big Red Boat, 1 with Princess and 1 with Regent. With the exception of Regent, NCL was definitely the best choice from the others. I have to say though, that I'm leaning toward Regent for my next cruise even though NCL also sails there. When we first started cruising with them, NCL was all about doing everything they could to exceed our expectations, now they just seem more interested in how many gimmicks they can come up with to get your money without giving them any overhead (just look at all the pushing for pull tabs and ship lottery tickets). NCL go back to treating your customers well, you push that into your employees, most of whom are amazing, get the rest on board by at the very least, improving your communication. Read Less
7 Helpful Votes
Sail Date: May 2019
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was ... Read More
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was very disappointing. The biggest problem was food quality and choice. The ocean view cafe and the main restaurant was absolutely appalling. The constant sales push to dine in one of the specialty restaurants was way over the top and became extremely annoying. It seems the constant pushing of the specialty restaurants coincided with the drop in food quality in the free/included restaurants. The gym staff were extremely arrogant and unhelpful. The senior staff and officers were generally invisible but if you did run across them they where arrogant and very aloof. The only redeeming Feature was the junior staff. The wait staff in general were very good, the standouts were the cafe al bacio, ensemble lounge, Sushi on five and the international bar, the best of all was our stateroom attendant in fact he was the best attendant that we have had so far. I have complained to Celebrity but as you would expect there has been no response. The experience was so bad we will not use Celebrity again! Read Less
7 Helpful Votes
Sail Date: May 2019
We are a “retired” couple in our late 60s (most passengers were in their 60s/70s) with more than 30 cruises with different lines (Windstar, Azamara, Celebrity, Princess, Star Clippers, Norwegian, and a couple more) ; however, this was ... Read More
We are a “retired” couple in our late 60s (most passengers were in their 60s/70s) with more than 30 cruises with different lines (Windstar, Azamara, Celebrity, Princess, Star Clippers, Norwegian, and a couple more) ; however, this was our first on Oceania. Of note, there were more than a handful of children but no children’s programs. We don’t imbibe much and don’t purchase drink packages, nor do we drink wine. These would be extra charges without the O’Life package which we did not choose (booked cruise only). We upgraded to a concierge level stateroom 10 days before sailing but failed to utilize the amenities included at that level much. The sailing’s 15-day itinerary was Barcelona (overnight), Valencia, Palma de Majorca, and Palamos (Spain), Toulon (France), Monaco (overnight); Antibes (France), La Spezia (for Cinque Terre Italy), Ajaccio (Corsica), Livorrno (for Florence/Tuscany), Sorrento/Capri, Amalfi/Positano, and disembarkation at Civitavecchia (for Rome), Italy. It did not have, any sea days We booked our own air and the cruise line’s transfer from the airport (would recommend finding other transfer or a taxi as it would have been about half-price). Booked a shared van transfer for disembarkation to the airport. We arrived before 9 am, but needed to wait for other flight arrivals before being transferred to the ship. Embarkation was not available until noon ; however, concierge level access to stateroom was at 1 pm. Embarkation was smooth except for the carryon items being scanned through security taking awhile due to the quantity of new passengers arriving about the same time. Buffet lunch was available immediately. Oceania’s policy in the Terrace Café (buffet) for breakfast and lunch is that all food is served by their staff. You cannot serve yourself even a roll. There is outdoor seating there. While dinner is also available there, we eat in the dining room or at a specialty restaurant for all dinners. Specialty restaurants are by reservation only and the main dining room is available 6:30-9:30 (anytime dining). There are four specialty restaurants where only one reservation per is available to book online prior to sailing. Additional dinners in these specialty dining rooms are available to book the day of your choice of additional dining there. Early times were hard to come by; the menu was always the same in each restaurant , but the menu options varied greatly in each. Jacques served French food, Red Ginger Asian, Tuscana Italian, and Polo Grill was a Steakhouse mainly. Food was good in all; however, we felt for a luxury line touted as a superb culinary experience, it wasn’t much above average to the lines we sailed, and not superb. The Grand Dining Room did offer more of a variety than most lines’ MDR. Stateroom – Concierge room was the same as a regular veranda with a king bed (282 sq. ft including balcony), loveseat and table, desk area, and plenty of closet space and drawers The marble bathroom with plenty of storage around the sink area (plus two shelves next to the toilet) was slightly larger than most premium/luxury lines as it had a separate tub with shower head and a regular shower with glass door (albeit small). The mini-bar with soda, bottled sparkling water, and other mixers is restocked daily if you ask the room steward to keep your favorites in there, You can remove those furnished that you don’t use. The line has converted to a glass container of water which is refilled as needed. When going ashore, bottled water in plastic containers is available when disembarking. Concierge class has a key-entry lounge available 24/7 with snacks, coffee and other beverages. We had room service for breakfast twice when we had early tours which came with a tablecloth en suite. Four suite categories are available with butlers. Public rooms – Public rooms were a generous size and furnished nicely as expected on a luxury line. The ship’s singers/dancers were excellent , the caliber of a Broadway show in NYC. Some of the other entertainment was not as good, especially the magicians. The pool deck was of sufficient size with padded lounge chairs and cotton coverings. Horizons Bar at the top of the ship had good entertainment by a trio who sang a variety of musical genre; and a string quartet who played nightly in another lounge area outside the Grand Dining Room. There was table-tennis and shuffleboard, as well as putt-putt golf. The spa and fitness center were large and my massage was very good. The Sanctuary area was available to Concierge level and above guests. Casino was small and on board shopping was as expected for a luxury line. Shore Excursions – Since my husband is lacking in physical mobility (not good on hills or uneven pavement and unable to stand or walk for extended time periods), we elected to purchase 7 ship excursions in advance as there was a special 20% discount for that quantity. Overall we were disappointed in those; although they were rated correctly for difficulty, IMHO they lacked good content. This is a very subjective topic, so maybe others enjoyed them We also took a few independent excursions arranged by cruise critic roll call members and as one would expect, they were better. Service – We found the service to be good, but no staff went above and beyond IMO and the room steward was lacking a bit, in our opinion. Ports of call – We were disappointed with a few, but it may have been we were unhappy with the excursion which tainted our opinion. Much of Italy we had previously visited and were excited to return to, as well as Monaco which we felt didn’t need the overnight, although one could take an excursion out of town to utilize the extra time there. Would we choose Oceania again? Probably not as we felt they didn’t meet our expectations which were high for the culinary and luxury aspects of the line. Read Less

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