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Sail Date: May 2019
Suggested by my travel agent. I also liked the fact once you paid your final payment that it covered everything! Excursions, alcoholic beverages and gratuities! The staff of the Jewel were absolutely phenomenal. Food was awesome as ... Read More
Suggested by my travel agent. I also liked the fact once you paid your final payment that it covered everything! Excursions, alcoholic beverages and gratuities! The staff of the Jewel were absolutely phenomenal. Food was awesome as there were so many choices from fine dining to a la carte to buffet. Ship was nice and clean. Nightly local entertainment in the Lounge was the perfect finale to that particular port and a great way to enjoy a cocktail and wind down. Shore excursions were informative. There were some issues with my tech device to hear the commentary from our guides. Guides were local to the area so they could add a lot more flavour to the commentary and answer questions. You could hear their passion! Prague was a great "tack on" to the cruise. Well worth the little bit extra. Lots of walking. For fit bit enthusiasts, around 15000 to 20000 steps per day in Prague. Wear comfy shoes, cobblestones can be tricky. If I was going across the "pond" again, I would upgrade to first class air. 8 to 9 hours is a long time so you want comfort. Direct flights are undoubtedly your best bet. Read Less
2 Helpful Votes
Sail Date: May 2019
A very mixed bag If you are interested in a review that unlike many posted by travel professionals please read on - I do read reviews and was disappointed that my experience on Celestyal did not live up to the rave reviews for Celestyal ... Read More
A very mixed bag If you are interested in a review that unlike many posted by travel professionals please read on - I do read reviews and was disappointed that my experience on Celestyal did not live up to the rave reviews for Celestyal Crystal . First the good - The staff mostly all willing to greet passengers with a smile and kind words. The room - we had an XC category room on level 4 - the room was quit spacious- the bed comfortable and while a bit dated always clean. The itinerary- one of the primary reasons we choose Celestyal was excellent. The Cuban entertainment team- one of the very best we have ever had on any ship we have been on - which is saying something as several of our previous cruises have been on lines like Disney and celebrity - vocally honestly very good . The Cruise director- Danny One word - Awesome! When have you seen a cruise director join the show to sing and dance? Shore excursions- For the amount of folks they had to take in the included excursions- they did a good job. The guides on the excursions were some of the best we have experienced Now to the klunky and quirky and not so good The bar service - unlimited drinks - do not imagine yourself in Cancun by any stretch of the imagination- they employ a method that requires staff to wait your drink- they say ‘so we can keep track of what we use’ - my guess is that the bar staff tips are tied to the amount of drinks they serve. Here is what that means - service is very unpredictable waiting 10 minutes for an espresso - not unusual. But if you learn the waiters who would not just take 8 orders it could be very prompt. Or as happened to me after waiting 15 minutes for a sparkling water they gave me someone else’s card - and I had to go back to get retrieve my card as I could never get back into my room :) Always double check that you got your card back :) The food - Unpredictable- sometimes quit good on other days just not good. I am a food snob but when the rice and chicken on American is not over cooked that’s saying something and the rice and chicken were better on my flight - good for American not sure how to explain mushy rice and dry chicken for most the week. Now we did have some really good dish’s but it was hard to know. It was midway through the week before we had what we would describe as a really good desert - kind of a first for us on any cruise. The staff - While some were great we had some who simple did not have language or competence for the task they were attempting to fill. At reception we had one amazing staff person who went out of their way to help and another who seemed to think his job was to smile and explain away the issues we were raising- in fact I’m pretty sure he straight up lied telling us the ship (1200 capacity) was at 100 percent and later to discover it was at 701? On another occasion when trying to share about a really bad tender experience waiting for over an hour - he told us the tender was every half hour. Again either a language or competence. The smell of diesel- Was present in the dining room almost every evening and in our room daily - I struggled with nasal congestion until I got off the ship Disembarkation- In over a dozen cruises on multiple lines all over the world I was quit surprised by how klunky and long it took - actually I’ve never taken this long to disembark To repeat? I am pretty unsure if I would repeat with Celestyal now that other major lines are picking similar itineraries. Also we are pretty sure we won’t be repeating Greece - it overall did not fully live up to the hype. Read Less
Sail Date: May 2019
Very poor planning. The first night had no plumbing on half the ship but no one woke the managers up so we had to wait until 7:30am to know what options we had. There were no working public bathrooms and no one was able to help us. Finally ... Read More
Very poor planning. The first night had no plumbing on half the ship but no one woke the managers up so we had to wait until 7:30am to know what options we had. There were no working public bathrooms and no one was able to help us. Finally at 4pm, the plumbing was fixed. They did give us rooms to use with working bathrooms but we paid for a suite and these were small rooms. The staff was good. Some of the people on the ship were rude. Everything cost extra, even the free drink coupons since there was an 18% service charge added. Don’t get room service since you pay $6 service charge. Save $ and take a different cruise. The suite was beautiful. Regular dining food was not good. We did get upgraded to fancy restaurant and the food in that restaurant was excellent. The buffet food was just ok. Typical buffet food. Read Less
Sail Date: May 2019
We chose this cruise on the recommendation of our travel agent. He is well traveled and told us this line was the best. We have been on many ocean cruises but the river cruise is better. We loved every moment. The staff is amazing. ... Read More
We chose this cruise on the recommendation of our travel agent. He is well traveled and told us this line was the best. We have been on many ocean cruises but the river cruise is better. We loved every moment. The staff is amazing. Our favorite bartender was Misha. We loved seeing her every day. She was always smiling and kept us smiling too. Nothing is too much to ask. The food is gourmet at every meal and again the staff makes every meal memorable. The cruise director was everywhere. I don’t remember any cruise director from other cruises but Florentin is in forgettable. He made sure everything was perfect. I had the best massage ever thanks to Rumena who was wonderful. Each port of entry had at least thee choices and we enjoyed each place. The weather was terrible but we still had a great time. We would choose this line again. Read Less
2 Helpful Votes
Sail Date: May 2019
So this was my second cruise and my mom’s third or fourth and we went to ALASKA! I went on this cruise with my mother (mid 50’s), my much younger sister’s (14-16), and myself (31) on the Norwegian Bliss MAY 05-12. We got a mini suite ... Read More
So this was my second cruise and my mom’s third or fourth and we went to ALASKA! I went on this cruise with my mother (mid 50’s), my much younger sister’s (14-16), and myself (31) on the Norwegian Bliss MAY 05-12. We got a mini suite balcony cabin mid ship on deck 13 for all of us; it had a couch that turned into a bed and a pull down from the ceiling for the girls and my mom and I got the twin beds next to the balcony. I was honestly expecting it to be smaller, but it had more than enough room for all our stuff and we put the luggage under the bed which gave us plenty of room. This ship is HUGE but it all flows together very well and it’s beautiful so you don’t mind walking along the public areas. The last ship I was on was Royal Caribbean and it was really nice but this ship is just amazing. Everyone that works on this ship was nice and active they were always moving and working. Our room steward was a rock star who kept our room clean and put up the beds every day during the day and back down at night. Our favorite bar at h2o had the best bar tenders and waiters who knew our names by the second day and would stop for a quick chat as they worked. My mom and I are chatters and we talk to everyone, staff and other guests alike. We spent about an hour in the observation deck around ten thirty the second day as they were pulling breakfast and setting out snacks before lunch and these people were moving and getting things done. We were just watching and one man was organizing everyone else and we happened to start talking to him and telling him how awesome everyone was and how hard they worked. We chatted for ten to fifteen minutes and he gave us some recommendations for our next port and we parted ways. That night we get back to the room and we have a huge sugar tower with a dessert tasting plate ( macaroons, chocolate covered strawberries, and gourmet chocolates). It turns out we had been talking to the executive chef of all the buffets on the ship and he sent us this amazing gift just for having a nice chat with him. Speaking of the buffets they were delicious, the main dining rooms are elegant and the food is just so good I don’t even have words. We ate at the local too which is bar style and great for lunch or a snack, I had chicken wings and fries. The food was so good everywhere we ate that we didn’t bother trying the extra restaurants when the complimentary food was just so amazing. As far as entertainment we always enjoy playing trivia and the little things they do during the day. On the first day they had a show that had little bits of all the entertainment throughout, Havana, Jersey boys, The Beatles, and the comedians. This gave us a great sneak peek into all the ship had to offer and what we might want to see. As far as the kids they spent all of their time in the teen lounge and roamed the ship as a group with the rest of them so we hardly saw them at all during sea days (YAY!). We enjoyed the activities during the day and our overall mission was to try the drink of the day everyday as well as all the Alaskan beers. We succeeded! My mom smokes so we spent a lot of time at the back of the ship because there is only one smoking area which is on the h2o deck. The deck area was great and you could see everything from back there along the sides of the ship, plus it has a bar so I didn’t mind hanging out there. We sat on our own balcony room while we saw the glacier and it was so worth having the balcony throughout the whole cruise for us. We could sit out and watch the Alaska Tongass national forest as we passed by, we watched as we came into port in the mornings. We saw bald eagles, sea otters, whales, and seals from the balcony. We’re from Texas so I read as many reviews about clothing as I could before we left to decide what we needed to bring. Here’s my list of things that saved me from being miserable, ZIP HOODIE for the win! because you will want to take it on and off over the course of the day. Waterproof jacket and beanie, mine is a poofy jacket that is rain resistant and I had no problem staying dry and warm in Juneau where it rained all day. Scarf and gloves I only wore when I was sitting out on the balcony in the room and wandering out on deck. Warm socks and comfy shoes are for everyday because you will be walking even if you never get off the ship as it is huge. This is all early May so take that into consideration when you go if it’s full summer. Random little tip is to bring stickies and highlighters, we left notes on the door for meet times and the highlighter for the daileys so we could keep track of what we wanted to do during the day. Last thing that is an absolute must for Alaska is binoculars; we used them every single day and saw so much more than we would have been able to without them. I got mine on amazon for twenty dollars, or they sold them on the ship starting at one hundred and twenty dollars so it’s best to plan ahead. We got off the ship in all ports and had a great time everywhere we went though we didn’t do any excursions. Juneau was cold and wet but we enjoyed wandering the shops and seeing all the souvenir stores for a couple hours. In Skagway we rented a car and drove up to the Yukon (you’ll need your passports because you go into Canada) and stopped at the Carcross visitors center. We went to Caribou Crossing Trading Post next and spent time wandering the museum, feeding the animals, and petting the puppies! They had a bbq chicken lunch that was actually pretty good and homemade donuts for dessert. We drove up a few more miles and saw Emerald Lake which was just gorgeous. The whole drive was absolutely amazing and well worth the rental car since we didn’t want to spend the whole day on the train or a bus, but we did want to see the Yukon. Ketchikan was another relaxed day wandering the souvenir shops, one little tip is Ketchikan has the same stuff as the other towns but they were a bit cheaper. Embarkation was very easy as we got a shuttle from the hotel and they dropped us off right at bag drop, spent ten minutes getting through check in and sat for about twenty minutes before we were let on the ship. Debarkation was a little rougher, we took our luggage off the ship ourselves and it took a good hour to get off the ship and through customs but it wasn’t too bad as they kept us moving in a long line throughout. Overall Alaska is a popular bucket list item for a very good reason. We could have gone to Alaska a dozen different ways but the Bliss made the whole experience that much better. You just have to remember if you want to have an amazing time you will, things always go sideways when you travel just try to relax and enjoy the ride. Read Less
1 Helpful Vote
Sail Date: May 2019
We were so excited to celebrate our 25th wedding anniversary without the kids. We flew into Puerto Rico and did a Southern Caribbean on the Fascination. We brought a suite so that I could soak in the tub to ease my pain. Our cruise ... Read More
We were so excited to celebrate our 25th wedding anniversary without the kids. We flew into Puerto Rico and did a Southern Caribbean on the Fascination. We brought a suite so that I could soak in the tub to ease my pain. Our cruise started on May 5th. It was a busy day and we retreated back to our cabin after dinner. I wasn’t feeling well so I decided to take a hot bath. As the bath was filling we found that water to be pumpkin orange. We called down and they sent a plumber up. He explained that they filled the tanks in San Juan and said the hot water would run clear. He asked us to keep the hot water running so it would happen quicker. On day 2 am the water was the same and we again notified guest services. They assured us it would be fixed upon our return on the ship. When we got back the hot water was the same. After we retreated back to the cabin for the night we received a letter from Customer Service wanting to speak with us about the assistance we received from maintenance. I called down and the service rep who answered my call asked if we were satisfied, I said no because I was still unable to take a bath or shower (Leon was filling the tub with hot water while I was on the phone) because the water was contaminated. She started yelling at me saying she was personally was in our cabin and the plumber has the water running clear. I told her she was welcome to come up with the maintenance dept to see the hot pumpkin colored water that was on our tub. Within 10 min they we all in the cabin once again. They looked at the water and said it was safe. I asked if they showered in water that looked like ours. They left. Day 3 by now we needed a shower. We got up ran the water and again contaminated. We missed our shore excursion and I wasn’t feeling well so we stayed. on the ship. We received another letter under our door. The guest service manager wanted to speak with us. They all came up at 600 pm. We filled the tub and they saw how bad the water was. We told them we are bathing out of the sink with bottled water because the water was contaminated and it was making us itch and made our hands hurt! (we had to wash our hands in the water thru the day) They assured us they would get a handle on things and get back with us. I also showed them the balcony during this meeting. After dinner we went back to our cabin and people were in and out until 11 pm. They asked if they could paint the balcony we said yes and that never happened. On day 4 I called and told them I was still unable to bathe in our cabin, I was screamed at and told once again our problem had been resolved. I said thats funny because I am looking at our tub filled with hot orange water, much darker than any previous time. We went off the ship for a couple hours and came back because I wasn’t feeling well. I needed to soak in the tub so the pain in my ankle could get better. After dinner that night I asked for the plumber to come look st the hot orange water that I had just filled in the tub. They sent the plumber back up. He turned on the sink faucet and filled a white paper cup with cold water and said look the water is clear. He extended the cup of water to my husband and told him to drink it.. My husband angrily said no and told him to drink the damn water. The plumber said there was no way he would drink the water. My husband told him he was clueless. The plumber was standing next to tub that was filled with dark dark orange water. We agreed the cold runs clear but the hot is contaminated. He got extremely mad at us and started screaming: YOUR STUPID AMERICANS you only want want want want something for nothing. Leon asked him to leave immediately after I got upset feeling extremely unsafe. We asked for nothing but clean safe water. For the last 4 days the only thing we asked for was clean safe water to bathe in, After feeling threatened we were hesitant about allowing people in the cabin. We have never been referred to as stupid Americans. On day 5 we received a phone call from guest services telling us they wanted to give us $150.00 for our inconvenience. I said no I want clean safe water. Then I received another call offering us $300.00 I just hung up the phone. Within 15 min the guest services manager came to our cabin and asked us what would keep us quiet the remainder of the cruise. I told him clean safe water. He said obviously that can’t happen. I simply said if you can’t provide the services we paid for than the answer is simple, I want to be reimbursed for our cruise. He told us that was an impossible request. He reminded us that we were the only guests complaining on ther entire ship. (Later after asking several guests and staff members if the had stinky pumpkin orange water we found out it was many including staff cabins). He reminded me thar he offered us the keys to a cabin 49 down from ours to shower in. I told him when he gave us those keys it was to long of a walk for me. My husband went down for a shower and the water there smelled worse than ours did (ours would make you gag). I also reminded him staff members were in and out of our cabin day and night from day 1, sometimes without knocking. Giving us different reasons why the color of our water was not clear. Giving us False hope each day. I reminded him We were unable to use our balcony as well. Anytime you went out on the balcony the condensation from the roof dropped droplets of rust on our clothes half of the clothes that we took are ruined from rust stains.. If you wanted a good case of tetanus all you had to do is come on our balcony. I sternly reminded him WE NEVER ASKED FOR ANYTHING WE DIDN'T ALREADY PAY FOR! I shouldn’t have to wash in the sink with bottled water for 6 days while staying in a grand suite. Supposedly the best rooms on the ship. The water has my skin on my hands inflamed and raw. That was the last time we heard from him or any other staff member was on day 5. Today I was contacted by someone in Miami who informed me that she had the crew members report and pics. She informed me the water we claimed fo be orange and contaminated looked crystal clear to her. I was floored. I explained the cold water was clear and they took pics of the cold water. We watched them fill the tub and sink with cold water and take The pics. I explained the pics I submitted were taken everyday morning and night. I asked what compensation was given? She stated we received a $915.00 on board credit. I had no idea that this happened. We did not ask for it. That was the first I heard of that. No one on the ship spoke to us about that nor did we agree to it. I told her I wanted to escalate our case higher than her. She stated “THE PRESIDENT OF CARNIVAL AUTHORIZED HER TO TELL US OUR CASE WAS CLOSED”. She informed me we would not see any further compensation. So by compensating us does that mean the staff on the ship and the president of Carnival admits fault? Do they agree the water was contaminated and we were unable to use what we paid for? We took a water sample and sent it off to a lab to Be analyzed. Can’t wait for that to come back. We wanted nothing but clean water. Then the last time the plumber came to our cabin we were threatened by him and felt extremely unsafe for the last two days of our cruise. My dream vacation was turned into a nightmare that won’t end. I Read Less
2 Helpful Votes
Sail Date: May 2019
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared ... Read More
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared to queue in the building and then outside and down the side of the terminal. There is no shade at all, and you could be waiting an hour at least just to get in the terminal. I got there for 11:10 and within 20 mins was in the terminal but that only because they filled up the snakes queues with people. Once security opened and you got through to check in it went quite quickly and boarding was smooth. The ship: only having lifts front and back is a pain and you cannot take a lift straight down to level 5 where guest services are. You have to go to 6, walk through the casino and then take the escalator up and down. Guest services do not have enough people on for the number on the ship, be prepared for at least a 20 minute wait to talk to someone if you go between 8am and 9pm. There is no smoking inside the ship, but you can still smell it when you go through the casino. There seemed to be plenty of places to sit and enjoy the world going by and lots of loungers on deck. I never saw the marketplace lit up the way it is on the pictures and could not access H2O at any time on the first day as it was booked by a private party. I only ate in taste on a morning for breakfast and it was okay. I asked for toast and got two slices of slightly warm bread that quickly went damp and floppy, but the service was good. I ate in the 3 speciality restaurants le bistro, Teppanyaki and cagneys. The bistro was by far the best - excellent service and food. Teppanyaki was good, but very loud and go hungry as you get lots! By far the worst was cagneys, I had been really looking forward to this as I had read so many good reviews, but the service was poor and the food not great. The steak was not of great quality (I ordered filet mignon which should be full of flavour), but it tasted of nothing and the Parmesan fries were cold after a couple of minutes on my plate and the mac and cheese was gloopy and again tasted of very little. Desert was good, but the portion size was massive and the service was not great. I’ve had far better steak and service at home. I ate in o’sheehans once but to be honest it was just basic burgers, hotdogs and wings and again they were okay but nothing special. I had to wait 20 mins for a table but that was probably because it was a bad day at sea so everyone was eating and staying inside. Apart from le bistro the food was very much the ‘mass catering’ standard you would get at any middle of the road mall or chain restaurant. My cabin: I had 8192 aft balcony cabin. It was clean and tidy enough, but showing obvious signs of age and disrepair. Loads of storage and I didn’t mind the bathroom in the bedroom thing, but as I was travelling on my own I can see how it would not be great if you were travelling with someone else. The bed was comfy and the room stewards are amazing and work so hard - nothing was too much trouble for them! The main issue I had with my room was the noise, the first night was really rough and the creaking in the room was horrendous. I had to jam a beach towel over the safe as even with the door locked it banged, I had to take all the loose hangers down and wrap them in the other towel. I had to jam a facecloth in the shower sliding door as it didn’t click shut and so kept sliding backwards and forwards and banging. I had to put a towel under the door so that the light from outside didn’t come in and my shawl over the telephone as it gave out lots of light at night. But by far the worst was the noise from the engines, the vibration and the creaking that came from around the balcony door. I think I just about got 1-2 hrs sleep that night. When I went to guest services to complain they said it all because of the weather, but I’ve been on other ships in that kind of weather and it’s never been that bad. Shows: I went to both cirque and burn the floor. Both were excellent but you absolutely have to book them in advance if you want to go. Tours: I only went on 1 tour to sorrento and Pompeii, it was well organised but they did that thing that I really hate (that they don’t tell you about either) where you are forced to go on factory tours at each stop to basically get you to buy things, so at sorrento we had to walk round a wood working store for half an hour and then got an hour and a half to enjoy sorrento, then back on the bus to Pompeii. We had an hour and a half guided tour, but if your thing is to shuffle along with 40 other people trying to see about a third of somewhere then it’s all good. We then left and were driven to a cameo factory were we had a 10min ‘tour’ then had half an hour to shop. If I is was doing it again I would definitely just book something through trip advisor myself and not do the ship tour. Disembarkation: port citivatevecchia. I choose to get myself and my luggage off and I left at about 8am. It was super easy, I just took the lift down to 4, very little queue and was off by 8:10. The port at Rome is awful, basically just a big hanger with no seating or anything. There are buses laid on to take you to the port gates which is a long way away. I had a private taxi booked but again there was no organisation on the port officials side and you had to constantly watch out for the driver with your name. It cost €120 to go from the port to Rome central and it’s about an hour and a half by car. If you are taking a bus then train it is about the same time so that needs to be factored in if going on a day trip. Final thoughts: there is plenty going on on-board the ship, but it is showing it’s age now and the service ranges from excellent to can’t really be bothered. I will never get an aft room again and I don’t know if I would do an ncl cruise again. I got a good deal with drinks, internet, service charges and on board credit, but I would say it’s very middle of the road, mass catering feel to the whole thing. You were never really made to feel special which for me should be part of the cruise experience. Read Less
3 Helpful Votes
Sail Date: May 2019
My wife and I chose this cruise because of the itinerary and we like RC and the ships.We sailed on Oasis of the Seas 2 years ago and loved it.We were also looking forward to going to Puerto Rico.We flew down the day before and got a great ... Read More
My wife and I chose this cruise because of the itinerary and we like RC and the ships.We sailed on Oasis of the Seas 2 years ago and loved it.We were also looking forward to going to Puerto Rico.We flew down the day before and got a great recommendation from the Hotel staff on places to eat where we could get authentic PR food.The food and service were outstanding.The people we met were very friendly and welcoming.Embarkation was smooth and we were on the ship within 20 minutes.The ship is overall good.We found the staff to be friendly and helpful.We went to the majority of the shows and found them to be good.We did not spend a lot of time at the pools because of the crowds and we had excursions planned for most days.This cruise went to Aruba,Curaçao,Bonaire and St.Maarten.We liked Aruba the best because of the beautiful beaches.St.Maarten has some work to do as it is still in bad shape in some places.The biggest issue we had and people we talked to said the same thing and that was the quality of the food.Windjammer had the same food every day and the crowds were rude and that’s putting it mildly.We ate in the main dining room every night and although there were different options each night,it was always room temperature at best. I understand feeding 4000 people isn’t easy but we didn’t have a single meal that was memorable.That wasn’t the case on Oasis.The last night I ordered the Chops filet with an up charge of $17 and even it was cold.The other major issue we had was the constant up selling to buy a specialty restaurant package the staff does.They even interrupt you while you’re trying to eat.Cruising is still a great option and at some point we might try it again but we will have to decide if we want to try another cruise line or if we just chalk it up to being this particular ship. Read Less
2 Helpful Votes
Sail Date: May 2019
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice ... Read More
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice and quiet and the crew were very nice. Also, embarkation and debarkation were relatively quick. The cons are too numerous to list but they include an aggressive attempt to upsell everything, a 6 a.m. beer delivered to our cabin (and a couple of others), and the food in general. Costa has very little for vegetarians other than pity and disdain. I asked for the vegetarian menu and was promised one for the next evening. The next evening the waiter, a good man, gave me the vegetarian menu before being called away. When he returned, he took the menu away and told me it was only for people with allergies. It may have been a language problem, but I was not allowed to see the vegetarian menu again. One evening there was literally only one dish that was marked vegetarian and it was not a main, but a side of sauteed mushrooms. The buffet was not better, as the food was always lukewarm, including the salad bar. Our cabin, though the decor was dated, was comfortable and roomy, with plenty of storage including space for the suitcase under the bed. We had booked a balcony guarantee and received a premium cabin, 5192. We usually use a nightlight in the cabin, but the helpful gap between the door and the floor kept the room comfortably lit throughout the night. Fortunately, the head of the bed was not in a direct line with the door, so we were able to sleep. The incident with the beer came back to haunt us, as we noticed a spurious charge on our final bill marked “mini-bar”. We never, ever use the mini-bar, so we challenged this right away. At first we were told that a beer had been taken from the mini-bar, which we said was ridiculous since we had a drinks package and could get all the beer they would serve us. Then, after a 20-minute wait, we were told we had ordered a beer from room service. We mentioned the mystery beer delivery at 6 a.m. and after another 10 minute discussion, we were finally told it would be removed from our final bill. I asked for a copy of the new final bill but was told that it could not be done because Corporate had to approve it. We’ll see when the credit card bill arrives. The ship shows signs of age, and every trip to the public restrooms resulted in at least one unpleasant confrontation with a clearly non-functioning toilet. Which points out the greatest problem with this ship in my opinion, and that is the fact that 853 crew is not enough to create a comfortable and pleasant cruise experience for 2600+ passengers. We were happy we didn’t pay full price for this cruise, with our costs coming to just about 100 a day per person, but we felt really sorry for a couple we met who had paid 200+ a day per person. Read Less
Sail Date: May 2019
Normally I don’t write reviews but I feel the need to write this one due to all the bad comments I have read about the MSC Sinfonia. We flew from London to Venice, the first tips is take a Taxi (Car) from the airport to the ship, it ... Read More
Normally I don’t write reviews but I feel the need to write this one due to all the bad comments I have read about the MSC Sinfonia. We flew from London to Venice, the first tips is take a Taxi (Car) from the airport to the ship, it will drop you in the door of the terminal, if you take a taxi-boat you will need to walk with your bags for a long time depending where your ship is. Embarking was fine different will say since you don’t not get your cruise card until 2pm went your room is ready, at the time of boarding normally you will go directly to eat but since you have no cruise card the waitress are kind of lost if you have a beverage package or not Tip: print all the documentation from your ship and have it on hand with that they will be allow you to serve alcohol and non alcoholic drinks. Cabin: We had room 7030 located in the front of the ship on the 7 floor, it was a in side room with no view to outside, I agree with some of the comments here that the layout of room 7 is odd since the medical centre is the in the center of the ship you can not cross the entire level, but you get use to it not a big deal. Coming back to room, it is actually bigger that what it looks in the pictures and with a lot of storage, a small tv, mini bar, safe etc, the bathroom is small but we had no issue with it. Our room attendant was a Brazilian lady Vanessa she has great very friendly and help us with information went needed. Dining: Normally we have dinner in the buffet restaurant in some opportunities we have dinner a la carta and we have to admit that both were very good (not a Michelin Star Restaurant, but if that is what you are looking this is not your ship) and we didn’t have any issues waiting or delay normally we had Italian food since he was well recommended at lunchtime they were some stations for pizza kebabs pasta al punto. Shows: We attended all the shows, all are really good we liked a lot the MSC Crew Got Talent specially the New Zealand Team. All the Shows are a mix of Dancing, acrobatics and singing. very good 100% recommended. Ports and Excursions: Split - Croacia We didn’t use a tour the city is lovely you can walk it completely and from the port to the city centre is 10 min walking, do a bid of research up front and go for it. Santorini - Greece Again we didn’t use a tour, there is no port in Santorini soo the you need to take a small boat from the ship to the land (this is organised by the ship) the day before wake up early 7:30am and go to collect your ticket we took the boat number 1 to the land and give us some time extra. Once in land take the cable car to go up is only 2 min and the cost is 6€ p/p once on the top take a taxi to Oía is the best of the best and you will have great views of the Caldero (there is nothing to do there except shop, drink something, take an ice cream, and PLAN your next holidays) leave time to go back since you can find long queues on the cable car to back. Taxi cost 50€ return for 2 peoples. Mykonos - Greece The Cruise organise a boat from the new port to the old port the cost is 6,99€ p/p return (Take it) it might sound that this is a stupid stop from 8pm to 3am but actually it is great normally in Mykonos city centre in the morning people is in the beach and the city centre is close or lonely, the shops close around 12 midnight and the party continues in different places recommend to get lost in the streets of the city and find your way to the Little Venice, super romantic place a bit expensive but your are on holiday so you deserve it. Dubrovnik - Croacia The ship offers you a bus for 14€ p/p return to city centre but recommend not to take it, we took a taxi in the port (Taxi Kamidi +38 91 523 4248) he is a local and speaks very good English, we pay 50€ for 1 hour tour to the best places he explain us all the history of the city an was with us all the time, on return I gave him a call back and he picked us at the 5:30 from the old town and give us 50% discount on the standard rate. In the old town you must walk the wall it is expensive 25€ p/p but it a must them get loss in the old town street until you want to go back. Entertaining and Services: The entertainment team was great (this is normally the spirit of the ship) always on top of the situation in some case some of the bar of the ship were lonely due to lack of music groups but that was something solved after Dubrovnik since a new band was brought on board. Price: We pay 840£ for 2 person for the Inside Room (Excluding Tips) + 314£ for 2 person for all drinks until 6€ + 10€ p/p day for tips. With what amount you will not cruise with any other company anywhere in the world. Overall: I have to admit that I was very scare about all the nasty comments I read about MSC Sinfónica before our cruise but now I’m very happy of my 6 days cruise and if this is one of the small and oldest ships of MSC I can’t imagine how it will be The Bellissima that is the biggest. Read Less

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