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Sail Date: August 2019
A group of 18 friends gathered for an Alaska interior trip followed by the 7 day southbound cruise. The interior part of the trip was an incredible opportunity to see animals up close in a carefully managed national park. As this is a ... Read More
A group of 18 friends gathered for an Alaska interior trip followed by the 7 day southbound cruise. The interior part of the trip was an incredible opportunity to see animals up close in a carefully managed national park. As this is a cruise review, i will focus on the ship portion but highly recommend the pre-cruise adventure. Room: We were in veranda room 908, adjoining with 906. The room was incredible - appointed with luxury linens, toiletries, decor etc. as you might expect The size of the room was great considering 3 ladies were sharing the room. The bedding was firm (i prefer plush) and slightly more narrow than a normal twin. The sofa turned into a twin bed and was made each night by the butler. The walk in closet provided plenty of room for our overpacking and offered 6 drawers and a safe. The long counter in the living area had 3 more drawers so everyone had a place to store things, along with a nightstand with drawer and cubby. The bathroom featured a handheld shower as well as rainfall showerhead. We always had hot water and water pressure. The marble bathroom also included a full sized tub, which we did not use. There were shelves in the bathroom above and below the sink. Our butler kept our Bulgari products well supplied. As shower gel was provided, they also had the "scrubby puffs" for best lather. We were able to put 2 large pieces of luggage under each "twin bed" although luggage racks were also kept under the beds. Our room was quiet and we got our exercise since the activities were usually on the opposite end of the ship. When docking, we did feel and hear the engines but it was not something that bothered us. The butler kept us stocked with champagne and kept the refrigerator full. He kept us supplied with water and even distilled water. The clock in the room was marked as having wireless charging but i did not find that to work with the iphone. I brought a small extension cord with multiple outlets for charging our appliances, apple watches, etc. and would recommend the same if you like to charge everything at once Dining: While we did have grilled lobster and caviar, 3 times, in Atlantide, we really did not enjoy the food nor its timing. Dinner hours began at 7 pm. Breakfast was unavailable after 10 am and Lunch stopped at 2 pm or sooner. Since i have cruised major lines over the years, i noted the missing "all day buffet" from other ships. We had to plan around the hours that the food would be available. This was not a deal breaker but is worth noting if you are not a planner. Food taste was nothing noteworthy as i would have expected but i am a foodie. We enjoyed La Terrazza twice for dinner (and many times for buffet breakfast and buffet lunch which was great) , Indochine was one interesting but not to the taste of our large group. Our waiter suggested serving multiple items family style (and we ordered extra short ribs which were incredible) and this was a great way to try the unusual menu. the Arts Cafe served great capuccino and lattes with little snacks all day. Spanicapolo (sp) had delicious pizza and the Grill served hot lava rocks for you to cook your own steak. We tried that one night in the rain and were surprised by how nice it was but the side items were lacking and got cold while you cooked your steak. Service: The ship has mastered service. The ratio of staff to guest was amazing. My wine glass was never empty, cocktails were always offered and service was prompt. We really enjoyed being taken care up so well. Everyone seems to enjoy the job. Spa: i had two services reserved before boarding and learned about a 3 service package on board. I added acupuncture to my massage and facial and got 3 services for $495. The individual facial and massage were $229 each and included the gratuity although i left extra. They tried to sell me something in every service but i was able to resist. This is my least favorite part of the spa experience. There are no showers that i saw but lockers are provided in a small changing room. We had amazing weather until Sitka and actually did not do our excursion and it was too late to cancel. Lots of end of summer bargains in the shops in ports, especially Ketchikan. The group really enjoyed the excursions with lots of adventures in helicopters, with dog mushers and glacier hikes. There was always plenty to do in port. Onboard, we enjoyed the last show - a Queen tribute and played (free) bingo and trivia in Dolce Vita every day at 4pm. We had great service while playing. Overall: this was my 1st luxury cruise of 15 cruises. I would probably not do it again but will look at upgrading to a suite on the major lines for a similar price. The ship was small and never seemed crowded despite the large group we had. I loved the size of this ship and it is one reason to return to Silversea. I was spoiled by the service but the food just did not wow me. I am happy to answer any questions. Read Less
2 Helpful Votes
Sail Date: August 2019
Booked this cruise from Reykjavik to Greenland while onboard Silver Cloud’s first Antarctic cruise (reviewed December 2018). It was great to see familiar faces among the crew. In spite of its refurbishment, the ship already feels a ... Read More
Booked this cruise from Reykjavik to Greenland while onboard Silver Cloud’s first Antarctic cruise (reviewed December 2018). It was great to see familiar faces among the crew. In spite of its refurbishment, the ship already feels a bit dated, with constant creaking and temperatures too high in the suite (spotless), but often too low in public areas (some noticeably dusty). Silver Cloud now has competition in the English-speaking market from Scenic Eclipse, coincidentally in Reykjavik at the same time for her much-delayed maiden voyage. Food was excellent as always, though portions seemed larger. Service was normally very good, but with the odd slip-up, perhaps because waiting staff have new tablets to take orders. We enjoyed every included wine; typically Silversea buys up entire vintages of less well-known varietals from small European vineyards – not the bland New World wines you get on most lines. Silver Cloud now has a Social Director (Moss) who handles zodiac embarkation and hosts fun afternoon and evening quizzes. Some other changes: thinner hand towels (fluffier towels changed less often would be preferable) and unlimited wi-fi (still slow). Thankfully, butlers no longer have to proffer a tray of toiletries when you embark. Exploring was what this cruise was about. Six “zodiac groups” disembarked with rotating departure times, but usually you could go ashore later on a shuttle service. Excursions could be pre-booked through MySilversea, but this was pointless as there was no set schedule. We enjoyed the ship’s passages through the fjords, and zodiac cruises close up to glaciers, but were uncomfortable wandering among people’s houses in small villages. For us, the highlight was two hours in Disko Bay (Ilulissat) on a small boat operated by a local company; under a cloudless sky we saw whales and vast icebergs that looked like islands. A note about clothing: Greenland in August was warmer than Antarctica in December. While we were exceptionally fortunate with the weather, make sure to take some lighter hiking gear, as you may get too hot ashore if you wear thermals under a parka. We skipped the only two “wet” landings so didn’t use the waterproof boots we’d hired at $90 – ordinary gumboots would have sufficed anyway. We would have given this cruise five stars, but for the horrible last day (not covered by Silversea’s onboard questionnaire). For our previous Antarctic cruise we booked our own flights to/from Ushuaia and wish we could have made our own arrangements this time. After vacating the suite by 8.30 am, it was “hurry up and wait, wait, wait” for the charter flight from Kangerlussuaq back to Reykjavik. After disembarking by zodiac group, an interesting bus tour on the tundra was followed by an acceptable BBQ-style lunch at a rowing club on a pretty lake. There we heard that the incoming flight was late due to weather in Iceland and ATC issues, as happens of course, but from then on everything went downhill. Waits for the restrooms at the rowing club were 30-40 minutes. It took 80 minutes for everyone to get through security at the airport, not least because both the ship and the charter company (Omni Air) allowed people three or even four large carry-on cases (in spite of Silversea previously specifying one piece up to 8 kg/ 18 lb plus a purse or laptop). Then we waited as long again in the gate holding area, most of us having to stand, until boarding after 4 pm. Yet another delay was due to the cabin crew being unable to reconcile the boarding cards and having to count passengers FOUR times. The plane itself was a very old 767, with a soggy defrosted snack well below Silversea standard. Read Less
1 Helpful Vote
Sail Date: August 2019
Overall, the cruise was very enjoyable. The ship was nice, the staff was very pleasant and professional, and the ports that we got to visit were lovely. This wasn’t our first cruise, but it was our first cruise on a smaller ship (382 ... Read More
Overall, the cruise was very enjoyable. The ship was nice, the staff was very pleasant and professional, and the ports that we got to visit were lovely. This wasn’t our first cruise, but it was our first cruise on a smaller ship (382 passengers) and I’m hoping it won’t be our last. There was no queuing for anything and everything ran smoothly. I’m hoping to stay away from the bigger ships (we have previously been on ships that range from around around 2500 to about 6000 passengers) now that we understand the small-ship difference. OK enough with the background…. The Ship: I thought that the ship was well put together. Some commenters have said that it’s “showing its age”, but I didn’t notice anything serious and felt that, cosmetically, it has been kept in good shape. I imagine that the upcoming refurbishment will add the shine that people may be expecting. The Problem: In summary: shortly before setting sail from Civitavecchia, there was a serious problem with an engine which caused a shutdown in some of the key electrical systems. As a result, power was lost to parts of the ship, including the galley and, for a while, the air conditioning. Long story short, we understandably could not depart port on schedule, and dinner options were reduced to a bland sandwich or (I’m guessing) the salad/vegetarian options available from the sandwiches fixings. Based on the price of the cruise, we have started calling these the “$1,000” sandwiches. We were stuck in port until 6:00pm the following day, which resulted in a modified schedule to the overall cruise (no overnight in Sorrento and no stop in Amalfi). They did hastily organize some bus tours of Rome for the day that we were stuck in port, but having just come from Rome (where we had done a bus tour) this was not an attractive option. During the port day, we did try to see it as a “sea day” and just hung around the ship (although some of the passengers were decidedly annoyed with this). Our main problem was with the Silversea response, or lack thereof. The Captain gave the mandatory “no option but to fix the problem” announcements (which we agree with), but the Silversea corporate reaction was non-existent until we reached out to them. We have had 4 hour flight delays that have resulted in communications from the airline, but a 24-hour delay in a “luxury” cruise was met with radio silence from management. When we did reach out to them, they gave a lukewarm apology and a rebate on a future cruise, which may or may not be used. The bigger issue is a complete breakdown in customer service. There should have been proactive outreach from the corporate office. I understand that the Captain had to keep the ship in port until he was certain that it could sail, but it was not an “act-of-God”, it was an equipment failure, which resulted in them not being able to deliver the product that they sold to the travelers. This lack of communication left a bad taste in our mouths. Silver Suite: I thought that the suite was great. We have been in larger suites on other ships, but in reality this suite had all the space you need. Lots of closet space, a nice bathroom, and a very nice separate bedroom. The only notes would be that the balcony was a bit small, which would have been okay, but the furniture on the balcony wasn’t great, so it felt more humdrum than it should have. The second note would be that the sofa was on the small side, and at 6’1” it was a bit tight for my afternoon nap (granted, this is definitely a “first world problem”). The TVs in the suite also need updating - they were often a pain to turn on and off. Other than that it had a nice bar that the butler kept stocked and added treats like M&Ms to the room on a daily basis. On that note, I can’t say enough about the butler service, which was truly wonderful. The butlers are both everywhere and nowhere at the same time. Always there when you want them, but remarkably unobtrusive. The same can be said about the steward, who kept the room immaculate. This suite also came with laundry service, which was great because we were able to have our clothes washed for the second part of our trip before we left the ship. Our suite was next to the service stairs, and while I could hear people going up and down the stairs, it didn’t bother me at all. Meals & Drinks: I thought the meals were fine. For a luxury cruise, the food wasn’t demonstrably better than we have had on other ships. I should note that we never did get around to dining in the upscale “La Dame” restaurant, but we ate at “The Grill” one evening, which was pleasant (but a little hot...no pun intended), and at “La Terrazza” on another night. We had breakfast in-suite most mornings, but when we did have it in the restaurant, it was (again) fine. All of that being said, the service made the difference for every single meal. The wait staff, like the suite staff, was exceptional. I should mention that the ship does have a strict dress code after 6pm, and I saw a few men who didn’t have jackets be provided with jackets for dinner. I wasn’t really happy with the choice of alcohol on board, as they seem to carry mid-shelf options. While I don’t expect them to carry top shelf as stock, I did expect they would make some effort to cater to their price-point. As a rum drinker, maybe a Europe voyage is not the place to get better quality rum, but if you are expecting top-shelf options, be aware that you may have to compromise or pay extra. That being said, It was fine and there’s no lack of drinks on board. Ports: We were scheduled to have stops in Rome, Sorrento, Amalfi, Trapani (Sicily), Cagliari (Sardinia), Palma de Mallorca, Valencia, and Barcelona. Rome: Rome is lovely. It is very easy to get lost in the tiny streets and discover beautiful buildings and great places to eat, which is pretty much what you want. While it was peak season and there were clearly a lot of people around, it never felt truly crowded. Note that if it is your first time in Rome and you are going on a cruise, the city is over an hour from the port, so plan accordingly. We stayed in Rome for 24 hours before the cruise but could have easily enjoyed a few more days there, just strolling around. Our favorite restaurant “Vini & Cucina” was a great little find close to the Pantheon. Sorrento: Sorrento is a lovely little town, we did a day trip to Pompeii, which was stellar. Had some great gnocchi at Il Pozzo, and wish we would have been able to spend more time, but this stop was cut short due to the issues with the ship. AmalfI: We were looking forward to just chilling in Amalfi, but we had to skip it completely due to the ship issues. Sicily: We did a day trip to Erice, which was the “unexpected gem” of the cruise. A definite must. Lots of walking, but just a lovely little town. It’s sort of like Pompeii, except instead of being a town that was frozen in time by a volcano, it is a town that is timeless. Sardinia: We did a boating trip here as we both love swimming and snorkeling. One issue with this excursion was that we thought that it was billed as a trip where you could swim and snorkel, but there was no snorkel gear provided, and the area where they anchored really had nothing to see. That being said, it was a lovely sailing trip that we would not have traded for another excursion. The captain pretty much knew only four words of English “Jump” (for jump off the boat), “Swim”, “Drink” and “Eat”, so he knew the basics for the trip. HIs wife was better at English, but not fluent, but that’s part of the fun. Malllorca: We did a bike trip with Palma Bicycle Tours around the Old Town and loved it. Great place and great guides; we had all levels of cyclists with us, from great cyclists to people who hadn’t ridden in 20 years. Valencia: Loved it, even though we only went to the Cuidad de las Artes y Las Ciencias. As a side note, for both Valencia and Barcelona, Catalan is the local language. Between my wife and I, we speak five languages reasonably fluently and learned some Italian for this trip - but Catalan is a language unto itself, which we both really enjoyed - even though we could barely understand it. Barcelona: I’ve always wanted to see the Sagrada Famila and it’s an incredibly amazing cathedral. Overall it’s a lovely city, but it’s overrun with tourists and the locals are starting to speak out about it. I counted anywhere from 4-5 very large cruise ships coming in each day, and many of these have Barcelona as their start or end point. My rough guess is that this puts 10-15k new people in Barcelona every day during the high season, then you add all of the other tourists that all want to see the same things, and I think Barcelona is close to a breaking point. Hopefully they manage this before things start breaking down. We did have a lovely meal of beer and tapas at an "off the beaten path” restaurant that was great and mind-blowingly cheap. We also had one of our favorite meals of our trip there, overlooking the city, at Restaurant Martinez. Read Less
6 Helpful Votes
Sail Date: August 2019
I travelled with family and they recommended this cruise line having sailed with them before. The ship is smaller than what I have previously cruised on so I was concerned about motion - turned out to be a non-issue (not sure if it was ... Read More
I travelled with family and they recommended this cruise line having sailed with them before. The ship is smaller than what I have previously cruised on so I was concerned about motion - turned out to be a non-issue (not sure if it was just the ship or the calmer waters we sailed mostly in Alaska). We were traveling with my senior citizen mother so the smaller ship was a great size for her to easily navigate. Although the ship was at capacity we never felt crowded, never waited in any line, and service was impeccable. Cabin was spacious (Verandah Suite Deck 8) and we had 3 in the room with no issues. Bathroom was very spacious and the shower was wonderful with great water pressure. Loved the towels and bath amenities. Our butler was excellent, and it was a nice service. We booked tours in all our ports independent of the ship so I cannot comment on this aspect. Entertainment was basic and we did not do much during the day other than bingo while at sea, which was fun. The evening entertainment was just OK. The best show was the tribute to Queen. Casino is small but not overly crowded. One table each for blackjack, poker and roulette and there were some slot machines. The ship was beautiful and well kept, service outstanding as I mentioned. A few blips to be aware of: 1. Embarkation timing could be seriously improved. We arrived in Anchorage the day before the sailing and took the scenic railway to the ship with the cruise line the next day. Our bus to the train did not depart until 1230pm, so the morning was quiet and sort of boring with not much we could do. The train ride was pleasant, scenery was beautiful, but the ride was long and we arrived at the boat close to 6pm. We were on the last car of the train so last to exit and get on board. As soon as we got on board it was muster drill time, we did not even have time to walk around the ship and get acclimated. After muster we had to get ready for dinner and felt very rushed to unpack and get organized. Rather than keep us in Anchorage, it would have been better to have us depart and arrive at the ship an hour or so earlier to allow passengers to get their bearings. I know most passengers arrive on the train so it gives the crew max time to prepare the ship, but there should be a happier medium. 2. Remember to bring converters. The USB ports did not work and there were not enough USA outlets. There were no converters available to us when we asked our butler and we did not read that converters were recommended to bring- our fault for not asking I guess. 3. Restaurants were overall pretty good. Some blips in service and food quality during dinners in both Atlantide and La Terrazza. I thought the food was good but I think I expected better given the luxury level of the line- it was not much better than I have experienced on other 'less luxurious' ships. What was nice - service was outstanding all over the ship, maitre d's addressed you by name within 24 hours of being onboard, staff was friendly everywhere, and the available wine and any beverage you want anytime were certainly nice! So overall we had a wonderful cruise on the Muse and for our Alaska trip but I am not sure I would book again with them at this time. I reserve the right to reconsider my comment though if I cruise again and see significant advantages to Silver Sea. Read Less
2 Helpful Votes
Sail Date: July 2019
This was our first Silversea cruise, although we have done many cruises on other lines, including an expedition cruise to Antarctica on Ponant. We had originally booked another Ponant cruise, however it was cancelled in December due to ... Read More
This was our first Silversea cruise, although we have done many cruises on other lines, including an expedition cruise to Antarctica on Ponant. We had originally booked another Ponant cruise, however it was cancelled in December due to chartering of the ship, so we booked this after getting a great deal that included business class airfares from Australia. As we had previously done an expedition cruise we compared to that rather than on the larger mainstream lines. Our flight from Oslo to Tromso was delayed, so we arrived at the ship at about 3:30, on a Silversea transfer with about 20 other people. On arrival, we couldn’t get in to the gate,as security was on the gate and they had to wait for a staff member to let us in, we waited for about 10 minutes in light rain, with no cover, not exactly an ideal reception. On entering the ship check in was efficient and we were escorted to our room, a vista suite, first impressions, the room looked old and in need of a refresh, the bathroom was small with very little storage, the shower was large. Our butler introduced himself within 5 minutes, he showed us the room, but didn’t really explain how we could best use his services. We I’d ask for alcohol (although this information wasn’t forthcoming), we didn’t really warm to him, and that seemed to be the consensus of many in our area (mainly Aussies in this part of th ship), our maid was lovely and kept the room clean. We found the food to be generally very good, however I couldn’t get a poached egg cooked correctly the whole time (they always came out too raw), despite me requesting that the white was to be cooked, finally on the second last day, the maître de, organised for them to be cooked perfectly, other than that there was a few dishes we didn’t care for, but that was just personal taste. I longed for a fresh sandwich at lunch and would hav loved the option to make a sandwich if possible, the little dinner rolls just made it to difficult. I dont eat seafood or red meat, but I found something to eat most days, it would hav been nice to have chicken on the menu more regularly. We found the wines average, I finally found a white that i liked ( i prefer an oak Chardonnay) and they just didn’t have anything similar, i found most of the whites quite tart but eventually ordered the Macon Bousseir (?sp) nearly every meal. The expedition staff were great and it was very organised, getting on and off the zodiacs was easy (although not as easy as Ponant), some of the older passengers struggled though. We were disappointed that we weren’t advised about wildlife as promised, there was a pod of orca whales one night that we weren’t aware of. Would i return? It will be based on itinerary and price, I don’t think we would ever be loyal to Silversea, I just dont think they stood out as the 5 star they suggest they are. Service was good not amazing, staff were friendly, the rooms and ship looked old and a little rundown Read Less
5 Helpful Votes
Sail Date: June 2019
This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was ... Read More
This was our 9th Silversea cruise all previous being on Spirit and Shadow, so we were keen to sample the Muse. We stayed in Fairmont Waterfront pre cruise, and exceptional hotel, top tip, choose a harbour view Gold floor room. It was a mixed experience on the Muse. The new Musification decor and the ship did not disappoint, a stunning ship and much improved over the older ships. The crew as always were superb, always friendly professional and a delight. However, we for sure noticed a slipping of previous standards. The main points we noticed, all small, but it's the small detail that counts: This was an Alaskan cruise, with the spotlight on scenery and wildlife, previous Silversea cruises always had binoculars in every cabin, wow, not any more, when I asked the reply from the Cruise Consultant was, it cost to much as guests steal them, a lowering of standards. I was surprised to see on the open forward deck, Zodiacs and Kayaks tied down, very unsightly. It became clear during the cruise that this cruise was partially an Expedition cruise, unfortunately this was not made clear in any pre cruise matterial. One day of the cruise was modified, without any pre cruise notice, to facilitate the expedition element as the ship moored for 12 hrs in Rudyard Bay, yes lovely scenery but after 12 hrs looking it became tiresome, it was all for the Expedition and tours using Zodiacs and Kayaks. Dining in the La Terrazza restaurant was very disappointing, the changes have created a more open cafe concept, very noisey taking away its previous charm. Top tip, try it once but dine in Atlantide, Silver Note or La Dame, these are all very good. We noticed the service was not as before, standards from Silversea are dropping, these points are small but important, to me all drink measures are smaller, canape are meager, one other guest called it the "Meega Muse" Also lacking was the old Silversea luxury of a waiter taking ladys by the arm to escort to table. Sliding standards. And what happened to the luxury touch of your butler giving you a choice of toiletries for your cabin. Sliding standards. If you have this option, take the Juneau Silver King Lodge tour, amazing wildlife and lunch. To summarise; Yes Silversea are exceptional and I would certainly cruise with them again and recommend them. However, the new Musification is missing something, I'm not sure what but they seem to have just taken there eye off the ball, and are cutting back on small luxury items, but I would suggest that it's just those small luxury touches that have made Silversea. Read Less
2 Helpful Votes
Sail Date: June 2019
We have enjoyed Silversea Expedition cruising in the past. The small number of passengers, terrific Expedition Team combined with luxury that Silversea excel at make for a wonderful cruise. We boarded via the clipper boat for Tower Pier ... Read More
We have enjoyed Silversea Expedition cruising in the past. The small number of passengers, terrific Expedition Team combined with luxury that Silversea excel at make for a wonderful cruise. We boarded via the clipper boat for Tower Pier next to the Tower of London. We were checked in efficiently and went straight to Terrazza for a buffet lunch. As the ship started to fill with other passengers, we went to our suite and the suitcases arrived soon after. The butler and room attendant combination suits us well. Available but not intrusive. The laundry service is very efficient and good. We enjoyed all our meals on board. We ate in the main dining room, La Terrazza and at the Hot Rocks on the pool deck. The crew are fantastic. Friendly and efficient. Unfortunately we missed many of our stops due to choppy seas being to unsafe for the zodiac landings. The Expedition Team laid on extra lectures and games such as ‘Name that tune’ to substitute. Moss Hills is an outstanding Social Director. After 10 days travelling up the west side of the UK, we sailed to Orkney and the Faroes and the final 4 days were spent circumnavigating Iceland. The disembarkation went smoothly apart from our non Silversea taxi going to the wrong port! Read Less
2 Helpful Votes
Sail Date: May 2019
We disembarked the Silver Wind in early June and generally had a very good cruise. The main attraction, certainly so far as my OH was concerned, was the sail in and out under Tower Bridge (note to destination lecturer - not ... Read More
We disembarked the Silver Wind in early June and generally had a very good cruise. The main attraction, certainly so far as my OH was concerned, was the sail in and out under Tower Bridge (note to destination lecturer - not "The" Tower Bridge, just Tower Bridge). We had a quick and easy embarkation and our suite, a classic veranda, was fine and looked in good order. We did find an item on a shelf which belonged to a previous occupant and which indicated, perhaps, not the most thorough of inspections before we arrived. It was not a major deal for us but we received a fulsome apology from 2 senior members of housekeeping staff. I dislike the bathroom on the Wind, in particular the bath/shower combination with a fixed shower screen and I gather that most, if not all, of the baths are to be removed when she is refitted next year – can't come soon enough, though I know some will miss them. The interactive TV in the suite was excellent, with Chronicles, restaurant menus, tour information and the newspaper all on-line, and a good selection of films. The hard copy of the newspaper disappeared on the 1st June but appeared on screen, so I assume the decision has been made to provide it online only, which saves a few trees and is fine with us. Connectivity for the TV and the internet, however, was frustrating, channels were often unavailable – particularly trying where there is a huge football game and the channel showing it is as dead as a Norwegian Blue . Apart from late at night and very early in the morning, it could be a dispiriting experience to try to use the internet. We had the standard, included, package only. Food we found, generally, to be good, with plenty of variety in the Restaurant. This was in contrast to our experience on the stretched Spirit last year when we found the Restaurant menu to be limited and repetitive, though there are of course many more dining options on the Spirit. With curries, pasta and local dishes offered on the Wind on various days in the Restaurant, we did not miss the alternative venues as we feared we would, though an Arts Café style area would have been welcome. Three courses and coffee were the norm at dinner, with no separate salad course or sorbet on offer and no petits fours. I am sure you could have had them as a special request. We did not need them. We also ate in La Terrazza, which was very good on the first night but rather mediocre later in the cruise to my mind, although OH enjoyed his dishes. I had rather expected a lasagne in an Italian Restaurant on an Italian ship to be sensational. I was disappointed. Hot Rocks in the evening has consistently excellent meat and fish, if you don’t mind doing your own cooking, which we rather enjoy and the best bit is that, no matter how much mess we make, someone else does the clearing up. During the day this area is the Pool Grill, where the food was adequate but where the service, on this trip, was under par. Things took ages to arrive, service was bit slapdash, i.e. tables were not properly cleaned down between guests and food dropped on the deck lay there and provided fodder for the birds. This was a coldish weather cruise, where the Grill was probably not as well used and I got the impression that staffing levels had been curtailed accordingly. Elsewhere, service was very good and charming though perhaps not quite as intuitive as on other ships. As an example, I always have expresso at breakfast and even though we very often had the same server, I always had to ask for it, it was never remembered . I could cope with this but one of the selling points of Silversea has been how quickly crew get to know passengers' preferences. The included wine was, again, generally acceptable and there was no difficulty in obtaining something other than the daily pour. Pudding wine was provided on request but was not routinely offered. The one big, and completely avoidable, problem on this voyage was the tendering process, which was lamentable. Unusually for Silversea, only one tender was in operation at tender ports, and it ran out and back on the hour and half hour. If, therefore, you missed one tender you had to wait for an hour until the next one. The difficulty was particularly acute at Gerainger where several ship tours arrived back at the quay at the same time, filling the scheduled tender to full capacity. Guests left behind were told they had to wait until the next scheduled tender, which was over an hour later. Minor mutiny ensued –can you mutiny on a quayside?-and after a lot of hoo-ing and ha-ing, the tender came back sooner than scheduled. This should never have been an issue, the ship was close to the quay so the tender journey was only a few minutes. There was absolutely no need for any hassle, the tour concierge team know how many guests are on tour and when those tours will arrive back, and so tenders should cater accordingly In Vik, we arrived at 7 am but the first tender for non-tour group guests was at 10am, the last tender back was at 11am, which left a frustratingly short time to explore the village and to walk to the famous churches there. My only other negative comment on the arrangements was that there should have been a shuttle bus into the centre of Bergen. However, perhaps my view was jaundiced by the fact that it rained on the way back to the ship and I got very wet and very, very grumpy. Entertainment- Colin Barbiere Brown was the Cruise Director and a there was a complete change round of Voices of Silversea and of at least one of the lounge musicians in London who boarded with us. Thus, the cast were putting their shows in place on the ship and so were not visible throughout the ship to engage with passengers. I did feel that we suffered somewhat from this. Colin is a polished Cruise Director, he runs a tight trivia and he performed on several occasions, with or without other musicians. It was, however, a mistake not to have some guest entertainers on board for this cruise as the performances by the Voices were to be limited and a variety of entertainment was lacking. I am aware that one does not choose a Silversea cruise for the breadth of its entertainment but some alternatives to Colin and his piano might have been welcome, excellent musician though he is. This brings me to the demographic of guests. As it was a London to London cruise, it was hardly surprising that the majority of guests were British, some 170 out of 294, I believe. A good number were older and with a degree of frailty. This meant that, in our opinion, the ship was less lively than we have experienced hitherto, especially in the evening. A couple of lumpy nights did not help, but the bars seemed to close early and I got the impression that a fair number of people didn’t get off the ship at ports. Given the average age of the guests, I suspect that some must have been surprised to be assailed by versions of Bon Jovi and Bruce Springsteen classics from the Voices on the last night. When it got rough, the crew were excellent older guests or those with mobility issues, some of whom were helped all the way back to their suites by crew who would not let them risk walking back unaccompanied. And yes, we had a wonderful sail out of London at night but an even more spectacular sail in in the morning, accompanied in part by 50 or so hot air balloons, flying almost close enough to touch. We know that Silversea can't take the credit for that, but it was the perfect end to an enjoyable voyage. Read Less
3 Helpful Votes
Sail Date: April 2019
I chose this cruise when it was first offered because I'd never been on Silver Seas, I liked the itinerary, and the single supplement was within reason. I was a little concerned given some of the negative reviews, but my on board ... Read More
I chose this cruise when it was first offered because I'd never been on Silver Seas, I liked the itinerary, and the single supplement was within reason. I was a little concerned given some of the negative reviews, but my on board experience bore no relation to what I'd read. It was wonderful in almost every respect. I loved it and will be back. I was in a veranda cabin and will say more about it below, but it was big enough for two people to be comfortable and lap of luxury for a single like me. The bed was wonderful. Dining was maybe a little disappointing as my expectations were pretty high, based on how the line is promoted. Over all, the food was good, occasionally outstanding, but now and then sub par. For example, I ordered venison on one occasion. The plate came with two generous pieces, one succulent and delicious, the other like shoe leather -- not supposed to happen. On another occasion, the wine steward told us the red was Carménère, which made me happy as I like that wine, but, in fact, he was pouring from a bottle of Cabernet. When I pointed this out, a bottle of the former quickly appeared, but it was surprising the steward didn't know what he was pouring. As to the wines, overall, I thought they were fine and, if neither of those offered appealed, a substitute was readily at hand. I ate lunch at the Terrazzo buffet several times and many items were dried out and tasteless, while others were perfect. So, food was a little uneven in quality. One thing I must note, though -- Silver Seas serves the best hot dog on the planet. I'm not kidding. It's big and comes with a slice of very crisp bacon, a house made cucumber based relish and is served on a bun that has just a hint of cinnamon flavor to it. The sides are a delicious slaw and a little pot of great fries and onion rings. Not to be missed. I must have had eight of them by the time I disembarked. I thought the entertainment was good over all, especially the three piece combo, but it was the speakers who were truly exceptional. I've done a number of expedition cruises where the speakers are tremendous and many normal type cruises where the speakers are often lamentable. The three on this cruise, though, were all interesting and well informed in their areas. I didn't miss one and was never disappointed. Service is absolutely first rate almost all the time on this ship. The butler and room attendant were terrific, bartenders friendly, skillful and responsive, wait staff very good over all. You definitely have the sense that the crew are happy to be where they are. Officers could have been a little more engaged with the passengers, but the Captain was a treat -- witty and forth coming with details. The ports were all interesting and the overnight in NYC a huge plus -- saw Hadestown and was walking distance from the ship to the theater. The sail up the Thames and under Tower Bridge to moor next the the HMS Belfast was jaw dropping. I won't ever forget it and were so lucky to have perfectly sunny skies. The overnight in London was a second big plus. I was able to host a friend for dinner on board and the food that night was superb. I did a few of the sponsored excursions and they were fine and the prices seemed reasonable enough to me. Would I sail on Silver Seas again, of course I would, if the single supplement is fair and the itinerary good. Read Less
Sail Date: April 2019
This was my 3rd cruise, my previous being on Silver Discoverer and Silver Shadow. When I booked the itinerary was to Central America but it got changed towards the end of 2019 to being Cuba and Cape Canaveral but Silversea hadn't done ... Read More
This was my 3rd cruise, my previous being on Silver Discoverer and Silver Shadow. When I booked the itinerary was to Central America but it got changed towards the end of 2019 to being Cuba and Cape Canaveral but Silversea hadn't done its research and so the itinerary changed swapping Cape Canaveral for the the Bahamas - Nassau and Bimini - ultimately we ended up overnighting in Nassau instead of even going to Bimini so it was all a bit disorganised from that respect. No compensation was offered for the fact that I ended up on a completely different voyage to the one I booked! Regardless of all that, Silversea was as usual a great way to travel although I believe the restaurant menu layout has been changed to encourage guests to eat less courses than my cruise the previous year (prior to the takeover). Silversea excursions are always informative and I saw some great places, I fell completely in love with Havana and plan on going back for a proper visit in the not too distant future. The one area Silversea could really work on is the show lounge entertainment. The cast are always amazingly talented but they're stuck with Luna Rossa choreography and badly fitting costumes when they do the full cast shows. The individual shows are much more fun as personalities shine and you get properly entertained. Also making opera singers join in with musical theatre style shows is just wrong! I was very lucky that we had Colin as our cruise director and as a classical pianist he was able to provide some real music to let the opera singers shine. Read Less
6 Helpful Votes
Sail Date: April 2019
Silversea markets itself as a high end luxury liner and for the most part it meets its hype. People joining Grand Voyages part way through, hoping on and off after a few days and discount cruisers tend to bring down the luxury experience. ... Read More
Silversea markets itself as a high end luxury liner and for the most part it meets its hype. People joining Grand Voyages part way through, hoping on and off after a few days and discount cruisers tend to bring down the luxury experience. The Muse is a well-designed ship for intimate cruising with nicely designed suites, multiple restaurants, bars and open spaces to relax. The suites are spacious, nicely decorated and kept spotless by well-trained attendants. With eight restaurants, serving a variety of foods; Japanese, Indochine fusion, Italian, Grill, Atlantide seafood & steaks, pizzeria, Silver Note night club. Atlantide best for seafood, Grill for steaks there are always good dishes on the menu at whichever location you chose. La Dame has two sittings, neither time acceptable to us . Atlantide is compact and intimate conversation impossible. Overall food was good with attentive service. Arts cafe is a delightful coffee boutique offering coffees, alcohol and a varying selection of food offerings during the day. Late night chocolate was always good. Sommeliers offer good variety of global house wines to meet personal choice. Six bars, two main Dolce Vita and Panorama offer a good selection of premium liquor, wines and champagne. The Servers are friendly and know your drink choice without asking after a few days. The Pool bar is good during the day and evening for drinks and coffee. Other bars in Atlantide, Silver Note, and Indochine. The Pool area is the hub of daily activities on two decks. Shade is at a premium as sitting area for the Grill occupy much of the shade. Plenty of quiet spots away from the pool area. The Entertainment is not a strength of Silversea, except Trivia with Jimmy. Enrichment lecturers were variable but David Horner was excellent, Mark Elovitz and Bill Miller good. We had a great voyage and have booked for next year. Silversea continues to be our first choice for cruising. Read Less
5 Helpful Votes
Sail Date: March 2019
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our ... Read More
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our suite was great, as were the staff and the public areas. Food ranged from good to very good, sometimes excellent. There were shortcomings. Three scheduled ports were dropped before we left because of security issues. People booking this cruise in the future need to know they may not get all the ports they paid for. Also, not all the ship excursions were well-run and supervised. And the enrichment speakers could have been better. The Ship. Built in 1994 and heavily refurbished in 2017, the Cloud looks like a real ship. It’s almost perfectly maintained. Painters were frequently seen doing touch-ups, a sign of a well-run vessel. Suites have pleasant, usable balconies, two chairs, a sofa, a coffee table and a desk, and small but utilitarian bathrooms with a shower. Storage space was okay. We asked to have one chair removed, as it crowded the room and wasn’t needed, but the staff refused. Soundproofing between rooms was inadequate. Basic wifi was free and worked well most of the time. Air conditioning was okay. We had Room 622—a perfect location. The pool area had sufficient lounges, but one of the whirlpools was too cold and sometimes closed and complaints failed to correct the situation. The captain, Vincent Taillard, and the ship officers were cordial but standoffish. The social director, Moss Hills, was delightful. And quietly famous. Years ago, with another company, he helped lead the successful abandonment of a sinking cruise ship. The Food. We’re critical people, and we mostly enjoyed the meals. A few dishes seemed too edgy. The breakfast buffet could have used more variety. And, like seemingly all cruise ships, the Cloud featured awful frozen hash-brown potato patties. A reuben sandwich at lunch was terrible. How about some simple recognizable grilled sandwiches? Overall, we had good choices and found the food at least good and sometimes excellent. I had fillet mignon four times—really good each time. Wine and cocktails flowed freely. We enjoyed every glass of wine we drank, although we realize they don’t serve $40-a-bottle wine. Room service food was good. Waiters were good. The Restaurant, where you don’t need reservations, was the best. La Terrazza, which features Italian in the evening, lacked variety. The Grill, on the outdoor deck, features a grill-your-own meat on a hot volcanic rock. We went once. Never again. I guess some people like the concept. We don’t. Why not just have a good outdoor grill/barbecue? There is a specialty French restaurant that requires a steep extra charge. The Expedition. The Cloud fell short here. Admittedly the itinerary was ambitious, including places were many ships never go, in a difficult environment. We wanted to experience the sights and culture of west Africa first-hand. We did. Every port offered a least one shore excursion covered by the ship fare. Some were great. Some were okay. Some sadly lacking. Some didn’t deliver what was promised when we reserved. Guides were sometimes poor. Supervision from the ship expedition staff was too-frequently lacking. The expedition leader, Nicki D’Souza, was not up to the task. Silversea needs to hire people from Tauck to demonstrate how to run tours. We had one great speaker—a former top assistant to Nelson Mandela. But where were the black professors, journalists or politicians from west Africa? Not on our ship. Conclusion. We’re not sure we’d book the cruise again. It’s really expensive. The missed ports and the shaky shore excursions were irritating. We could and should have gotten more for our money. But we accomplished a lot of our goals and we learned and we had fun. Read Less
3 Helpful Votes
Sail Date: March 2019
We chose this cruise to continue our exploration of the South Atlantic, having already been on a Seabourn Antarctic cruise the year before. We embarked in Ushuaia, Argentina and had been there the year before. This cruise included a ... Read More
We chose this cruise to continue our exploration of the South Atlantic, having already been on a Seabourn Antarctic cruise the year before. We embarked in Ushuaia, Argentina and had been there the year before. This cruise included a flight from Santiago to Ushuaia as part of the total cruise fare. And this is where things became odd. We were awakened at 1:30AM in Santiago, Chile, to join the charter flight to Ushuaia that left at around 6 in the morning. We had initially been told by Silversea's agent that because Silversea had chartered the flight, there would really be no issue with baggage. However, when we received our cruise documents, there was a baggage restriction of 50 pounds, per person. That necessitated considerable reorganization of our luggage situation as we had traveled a long way to get to the cruise and had post-cruise safari plans in Africa. The flight left after some delay and we arrived in Ushuaia only to find that we could not go directly to the ship but had to go onto a lunch somewhat out of town. This disappointed us because we were tired and might have preferred to see some of Ushuaia rather than go riding on a bus out of town to a countryside restaurant. Following the luncheon, we returned to the ship at around 2pm and boarded. Oddly enough, though, for all of the effort expended in getting us to Ushuaia very early, the ship did not depart until around 10pm. We feel this issue might have been better handled so as not to drag people out of bed at an unholy hour. We also felt that had we known of the baggage limitation and the hour of departure in advance, we might have made our own flight arrangements from Sao Paulo, our first stop in South America. Further, once on board, we came to learn that there had been a pre-cruise tour offering to Iguazu Falls. We were disappointed to learn this as we truly would have been interested in seeing the falls, having traveled all the way to South America from East Asia. On board, we elected to purchase an upgrade to the free internet provided to every passenger on the ship. This proved to be nothing but a waste of money and I would warn anyone against it. The charge was some $350.00 and the upgrade proved to be just as slow as the free service. The other negative was that we had confusion with a name on the cruise documents. We contacted Silversea's agent about this and he assured us that proper documents were on the way. The head office never managed to send the documents on time and they were not received until we returned home. One last annoyance was the daily briefing held by the expedition staff. This occurred every evening at 6pm, often after a day of going on 2 excursions. Though attendance was not mandatory, one felt compelled to go as details of the next day's activities were spelled out at that time. Perhaps this could be better managed in future. As for the positives, they are many. The food on board was excellent. Our cabin, though smaller than balcony cabins on Seabourn and Regent, was comfortable and functional. The staff on board were superb, especially our valet and the room steward. We felt that anything we needed or wanted was somehow found promptly appeared. The expeditions were excellent and we certainly appreciated the efforts that the expedition staff went through day in and day out - it is no simple matter bringing people safely ashore in isolated places, through sometimes rough surf. And the scenery on shore was spectacular, to say the least. Though two expeditions were done a day and one might have felt tired, they still were worth every minute and any effort. Shore excursions were fine but perhaps, Silversea might let people know the options available for shore excursions in advance of sailing. Would I recommend a Silversea Expedition? Definitely. But be aware of the issues I highlighted as attention to them could make for an even better experience. We did not travel with children and this type of voyage might better be best for people who are mature enough to grasp the significance of what one is experiencing. Would I go again? Yes! But mindful of the negatives that I mentioned. Read Less
2 Helpful Votes
Sail Date: February 2019
This trip should b a no brainer for SS, but it's not. To many little issues turn into stupidity. Examples, a Milk shake in US is made with ice cream and milk, they use no milk but use ice. Very difficult to explain how to make ... Read More
This trip should b a no brainer for SS, but it's not. To many little issues turn into stupidity. Examples, a Milk shake in US is made with ice cream and milk, they use no milk but use ice. Very difficult to explain how to make since there order system doesn’t allow explanations. The restaurants have a set menu, which means no different meals. Oceania, Regent, Crystal all have new menus for dinner every day, they also post outside what that nights menu is. The food is good but trying to customize a meal is difficult as you must order at least 24 hrs in advance. All, except 2 restaurants, must have a reservation, even though they are not filled. With empty tables at 8PM, you cannot just walk in. When we boarded we were told we needed an Australian Visa...but why wasn’t that notification made prior to boarding? So, request was made by Muse, but they applied to agency other than govnmt. Which charged more than double, notification was made about the problem and I was told I had to solve it. Fortunately others had same problem, so Muse handled the problem. Read Less
4 Helpful Votes
Sail Date: February 2019
We chose this cruise because it was the only one available for 7 days in a warm climate in February. The agent with Silversea was amazing in assisting us with any of our questions or concerns. The embarkation and disembarkation were ... Read More
We chose this cruise because it was the only one available for 7 days in a warm climate in February. The agent with Silversea was amazing in assisting us with any of our questions or concerns. The embarkation and disembarkation were flawless. The ship is small which is very nice and the cabins (we had one for our grown son and one for us) were as or larger than we had on Regent and Oceania, all with verandas. The decor may be a bit subtle for my taste. We enjoyed our meals at the Silver Note and at Seishin. We thought the entertainment in the various areas was very nice, although we never went to any "shows" so I'm not sure about that. The service was very good and our butlers were very attentive and did extra things like polishing shoes without being asked. We were very happy with our shore excursions which included a helicopter ride, snorkeling (no fish, but a fun day on the boat), our favorite was The America's Cup trip, my son enjoyed the canyoning with rapelling and diving off of the waterfalls. Roseau - hmmm. Not worth getting off the ship as far as we could tell. The Baths were great fun but plan on getting wet. Overall, the food was not up to par with Regent or Oceania; but, was still very good and I overheard other people raving about it, so that's inconclusive I guess. There were not enough activities onboard. There is a bridge room but nothing organized so it may as well not be there, no mini-golf or mini-tennis which we've enjoyed before. Smaller ship size accounts for this I guess. Trivia was fun. We felt it was a good value. We noticed that the age range was younger than on our other cruises, so a more lively, visible and active group. Our other cruises were 24+ days so I'm guessing it was the quick, easy, 7-day trip to a warm clime would explain that. Read Less
Sail Date: February 2019
Ok, I could only give 4 stars...because of the unrefurbished ship. But otherwise, all was perfect. Silversea will get a new ship in 2020, so if having clean, comfortable, but not shiny new accommodations will bother you, wait a year. ... Read More
Ok, I could only give 4 stars...because of the unrefurbished ship. But otherwise, all was perfect. Silversea will get a new ship in 2020, so if having clean, comfortable, but not shiny new accommodations will bother you, wait a year. You will not be disappointed with the organization of the expeditions and the care taken to ensure safety. Plus, the food is excellent even though the Galapgos has significant restrictions on food import (true for all cruises there). The Grill Restaurant was particularly fun at lunch with a keyboardist providing upbeat music. Overall, I'm glad we went when we did as the ship was just fine and really didn't detract from the main event of seeing the islands. The stay in Quito was a bonus. We self-guided ourselves through the old city and then took a taxi to Cafe Mosaico for the views and refreshments. The hotel provided was good. The day room in Guayaquil was excellent. Unfortunately we had a downpour and couldn't enjoy the city. Still, silversea made sure we were more then comfortable. Read Less
6 Helpful Votes
Sail Date: January 2019
This was our 59 cruise and second experience with Silver Seas. We always travel during January and February to get away from the cold of the Northeast of the USA. And we always, always, look at the itinerary first with any cruise line. ... Read More
This was our 59 cruise and second experience with Silver Seas. We always travel during January and February to get away from the cold of the Northeast of the USA. And we always, always, look at the itinerary first with any cruise line. We picked the Silver Shadow for our third trip to Asia and all but one port was new for us. The Philippines added to our booking as we always wanted to see that country. Our suite was nice but dated and sure could use modernization. Public rooms were nice but also dated. We were told repeatedly, by the crew, that the ship was going into dry dock at the end of the year, but not soon enough for us. For the cost of the trip you would think the company would keep the ships up to date. All suites, all butlers. - What does a butler really do? Our suite attendant maintained our room beautifully and also quickly. We would go for breakfast and if we went back after breakfast our suite was serviced and perfect every time. Our butler even came to our table in the dining room one night asking us why we never asked him to do anything and if he had done something wrong???!!!! Rather odd. So why does Silver Seas even have butlers. Oh we got a card from the butler on the night before leaving offered to pack our luggage for us! Nice guy but oh so unnecessary. The dining room was always wonderful. We prefer the same table and the same waiter. Alex was outstanding and after just one night remembered our names and on day day 2 remembered out likes and dislikes. Fantastic guy for our 20 day cruise. They have 'La Dame" for $60 per person, why? Never went as the dining room offers, at no extra charge, was wonderful. Entertainment: Forget it. We did not book this cruise looking for any entertainment. Silverseas along with so many others, offers mediocre to non-existent shows. The 3 piece band was great in the bars but the Lounge shows were beyond amateurish. High school productions are more entertaining, (sad but really)! As stated above, we booked this cruise for the itinerary. We started in Singapore on our own for 4 days. Borneo and other Malaysia ports were fascinating. The Phillippines were great and the Sanya in China was a surprise beautiful port. Then the second cruise to ports in Viet Nam we fun too. The free tours hosted by SilverSeas was fine. And they made sure that none of the tour buses and/tour boats had more than 22 folks. Finally the crew: Way over the top great, wonderful and they make the cruise oh so special even with the hiccups along the way. Yes, we would cruise with Silverseas again. But only because of the itinerary. And hopefully ports that we have not seen yet. Read Less
4 Helpful Votes
Sail Date: January 2019
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was ... Read More
New Zealand and Australia have been on my wife and my bucket list for a while and we did it on this cruise. It was as beautiful as we hoped. As was our cruise ship the Silver Muse. It is a new ship and very well done. Our cabin was exceptionally well laid out and the crew was very very friendly. It was obvious that Silver Seas has put their best onboard. For example, I normally have a night cap of Baileys Irish Cream and coffee in our cabin every night but the coffee maker was for espresso and not American coffee. But I found a bartender just down the hall that listened to me and prepared my night cap exactly the way I like it every night. Each crew member we passed smiled and said hello. Embarkation was somewhat disorganized. Check in on the dock was quick but we did arrive at a time where there were not very many people. But it was not complete. We had to do some further check in on the ship and this was a bottleneck. There were only four lines to service guests and they were backed up. Disembarkation was very easy. But again we were staying at a hotel in Auckland and did not have to leave with a lot of people. We tend to eat in our cabin but there are lots of dining venues. I was able to get sushi for lunch one day by just walking in and sitting down. Unfortunately the sushi rice was like the kind you get in a supermarket, not very good. We did not do any of the speciality dining but the main dining room was beautiful and all the food on board was very good. Except maybe for the hamburgers, in this day of gourmet burgers these were pretty bland. But then there were the pizzas, best we have had. Also, the lobster was just OK. Kind of hard to describe but while not badly prepared it was a little tough. One big problem for me. I have a gluten allergy that causes me to break out if it eat it. I spent most of the cruise broken out, meaning I was getting gluten, so if you are celiac i would not cruise on this ship. We did not do any of the silver Seas tours but heard complaints from other passengers. We also heard from one couple in a Silver Suite like us but on deck 9 that were kept up till midnight because they were under the kitchen for the Grill. They could not get another Silver Suite but had to sleep in a smaller cabin and spend the day in their suite. I would not stay on deck 9 under the area around the pool and kitchen because of all the activity. The biggest negative on the ship was the entertainment system. Watching involved a lot of buffering. In other words having what you are watching pause while the system caught up. I mean a lot, at times every few minutes. This happened for onboard movies, “live” feeds, and even the bridge camera. We even had the system get in a mode where it took over a minute to respond to a click on the remote. A reset took care of that but no amount of resets took care of the buffering problem. In addition, the system was hard to use. There was no easy way to navigate a movie and the home button on the remote did not take you home on the system. Overall we enjoyed our cruise. Having such a nice cabin and crew more than made up for the other issues we ran into. Read Less
2 Helpful Votes
Sail Date: January 2019
Do not choose cabin 422. This backs onto where the crew work very noisy night and day, at night you get woken at 3am and it continues all day and night. This was our third Silversea's cruise and we enjoy their interesting ... Read More
Do not choose cabin 422. This backs onto where the crew work very noisy night and day, at night you get woken at 3am and it continues all day and night. This was our third Silversea's cruise and we enjoy their interesting itineraries, small ship size and all inclusive policy. They make it clear that even tipping is added to the cruise price so that you don't have to deal with that once on board. Almost all of the staff on board are very pleasant and well trained especially the service people to take care of the cabins. Also factored into the price was a ship board credit we received. We all know that these 'gifts' are not free and are instead factored into the price that we all pay, a way for the cruise line to support some of their on board amenities. Embarkation and disembarkation went smooth and easy. The included wines were good. The extra cost restaurant was excellent even though the menu did not vary, there were enough listings under the 6 courses that I ate 3 times and never exhausted the menu. Good ports of call Trip to Mustique could have done without the climb from the great Basil's bar to a small building where we were offered a make piece lunch and a drink, that most people declined, focusing on getting down again! Good food and drink Hot Rocks Le Dame La Terrazza Good entertainment The rest of the cruise was great, just that we were very tired. Read Less
5 Helpful Votes
Sail Date: December 2018
We chose Silversea due to their reputation for service and chose Silver Wind in particular due to its small size and itinerary. We had a wonderful time and overall were very pleased with our cruise. Embarkation was AMAZING. We showed ... Read More
We chose Silversea due to their reputation for service and chose Silver Wind in particular due to its small size and itinerary. We had a wonderful time and overall were very pleased with our cruise. Embarkation was AMAZING. We showed up 45 minutes prior to the published embarkation beginning time and within 25 minutes were in La Terazza eating lunch! We kept staring at each other wondering how that happened...but we were so very grateful it did! We were fortunate that two weeks prior the Wind had undergone renovations to their rooms, which we found to be wonderfully appointed. The bed was dreamy and our refrigerator never ran out of champagne...how could anything NOT be good? Onboard entertainment was spotty, but we didn't choose the Wind for that...if that's your thing, choose another ship! Our only disappointment was New Year's Eve; we expected an evening of dancing and instead had a DJ playing kiddie-bop music in the theater...it was a real letdown. Dining was good. Clearly, not great, but good. We ate at La Dame twice and it was...good. Hot Rocks/The Grill gets really old really fast, but the first time was interesting and the food was...good. La Terazza was...good. I was personally disappointed by two things that would have meant so much more if they were done right: 1) We never were contacted about our preferences for what would be in our minibar. My wife had specific interests in if they stocked things, but we never were contacted and instead had to learn about it on the ship. And the answer was no...they didn't stock what she hoped to have. 2) It was my wife's birthday during the cruise and I filled out the necessary form identifying such. Her birthday came and went without any acknowledgement. It certainly didn't ruin our cruise, but it was a disappointment. Excursions were...good. Not much creativity in what they were and only one was excellent (the hiking in Bequia...it was awesome!). We chalked it up to a learning experience and will be more discretionary and inquisitive on our next cruise with SS. Our butler was very good. Sometimes not available, but overall he was available and very good. When my wife and I filled out the on-board survey for Silversea, we summarized it by saying "the service is excellent and the product is slightly above average". One final note: A BIG Thank You to my cruise critic friends for educating me about what to wear on NYE...I clearly felt more comfortable in my tuxedo! Thank you, everyone! Read Less
5 Helpful Votes
Sail Date: December 2018
I choose this ship for its 6 stars, and the itinerary. Our reservations included the airfare. Sivlersea had us booked on a overnight United flight. Arrived in Ft. Lauderdale right after 6 AM. We were picked up at the airport and taken ... Read More
I choose this ship for its 6 stars, and the itinerary. Our reservations included the airfare. Sivlersea had us booked on a overnight United flight. Arrived in Ft. Lauderdale right after 6 AM. We were picked up at the airport and taken to a hotel for breakfast. The check in table at the hotel did not have our information. They were eventually able to provide us with a $20/ person coupon for breakfast. Restaurant was mediocre. We had to wait at the hotel until 12:15 to be taken to the ship. The bus ride was not well planned, lots of confusion. The check in at the ship went smoothly. Waited about 30 minutes for our room and another 2 hours for our luggage. The suite was very nice. Divided into a bedroom and sitting area. Nice size balcony. Walk in closet, with a dresser. Bed was very comfortable. The bathroom had a soaking tub and a shower. The service in the room was excellent by both the butler and the cleaning staff. I ordered breakfast most morings, which was delivered in 5 minutes. The quality of the food and wine ran from average to very good. They did have great icecream. We have traveled often on Crystal and found their food to be much better. Silversea have two specialty restaurants which charge an additional fee. We found the food to be of less quality then the regular restaurants. There were two specialty acts which we thought were very good, but the regular entertainers and shows were of poor quality. Two guest speakers were good. We choose to make our own tour reservations, which were excellent. Did go on one of Silversea's tour. Too many people, too much shopping, and too slow. The embarkation was slow and confusing. Should I cruise on Silversea in the future I would make my own arrangements. Read Less
10 Helpful Votes
Sail Date: December 2018
We choose this cruise line and ship because friends raved about it and we enjoy luxury cruising. Sadly, we did not think it lived up to the standard we are used to on Crystal. 1. There were things not working on the ship. The forward ... Read More
We choose this cruise line and ship because friends raved about it and we enjoy luxury cruising. Sadly, we did not think it lived up to the standard we are used to on Crystal. 1. There were things not working on the ship. The forward elevator was out the entire trip and it was out the cruise before ours. Our room was freezing for 2 days before my husband found the head of Hotel and she got engineering/maintenance to get it working after an assistant tried to fix it and said it was working, but still was not. 2. Many people got sick while aboard 3. Menus were never changed in the different restaurants with the exception being on Christmas and New Years. Only the La Dame ($60 per person charge) was cozy with an outstanding menu. We went twice. 4. We enjoyed the different all day snacks at The Arts Cafe in the back of the ship with lounge seating outside as well. At 3:00 five different cakes were served and different ones each day. Different salads in a small glass container, great coffees, cookies, sandwiches, etc. 5. We also enjoyed the Panorama Lounge before dinner with live music, dancing and cocktails. 6. We liked the ambiance in The Silver Note restaurant and the lovely live dinner music during dinner. The menu was not very much to our liking very though. We liked the menu at Indochine restaurant, but not the decor as it was very contemporary, open and not cozy. The outside restaurant at night was by the pool and called "Hot Rocks" where you cook your own steaks or fish or whatever on a very hot plate. I had the best filet mignon I've ever had there. 7. Most of the shows were so-so with the exception of two, which were excellent. The Silver Note Singers did their best. 8. No one remembered our name except our butler and his assistant. 9. Most all of the staff was very friendly, although a couple of the men in charge in the restaurants had “attitude”. Most everyone tries, but do not quite make the cut. 10. Not very many activities but they had bridge play and lessons, black jack and poker tournaments, occasional dance lesson, trivia, occasional bingo. Most of the activities were held at the same time or would overlap so we had to choose one. 11. We went on two excursions and one was barely acceptable. There were two enrichment speakers and one was quite interesting about Radio City Music Hall, Bob Fosse, etc. 12. This was a Holiday cruise, so there were a few families on board. Sometimes the kids got rambunctious, but generally it was a quiet seniors cruise, which we liked! We thought the cruise did not accept anyone under 18 years, but we were wrong! 13. Embarkation was a breeze and debarkation took forever. 14. We feel we got our money's worth, but we are not sure we would go again--would have to be the right destination for the right price! Read Less
2 Helpful Votes
Sail Date: December 2018
Once in a lifetime Expedition itinerary. Aldabra ... Zodiacs to fabulous beaches ... Drift Snorkeling from the ocean into the Aldabra Lagoon ... Expedition crew is the only thing that kept this from becoming a very bad cruise. ... Read More
Once in a lifetime Expedition itinerary. Aldabra ... Zodiacs to fabulous beaches ... Drift Snorkeling from the ocean into the Aldabra Lagoon ... Expedition crew is the only thing that kept this from becoming a very bad cruise. Stateroom was a bit small but thoughtfully designed and we found ample space for our 4 very big bags with drone equipment and lots of camera gear. Personal Butler from Bangladesh is a joke. He can never be reached and has at least 10 to 15 suites to attend to. He is really just part of Room Service ... or a Stateroom Attendant that is marketed as a butler. We never could reach him directly ... Only way was to go through the front desk. Could not get a haircut or shave on board at the spa. Ship did not have bottled water on board. You were forced to drink the on board water, which had a mineral or odd taste as it is produced using Reverse Osmosis. I complained so they made an exception to me and got bottled water at the next port of call. Dining room attendants would cover up the "Evian" Label for me to make sure that other guests were less likely to notice that I was served bottled water. Executive Chef and staff in the main dining room are TOP CLASS. Silversea Shined here. Food prep was fantastic. People on Deck 7, which was one of the only places to sun bathe (as near the pool on Deck 5 only 5 chairs and people eating around you) .... NO SERVICE ON DECK 7 ... No one to take your drink order ... Have to go yourself to set up a sun lounge chair ... or go down to Deck 5 to get someone to help ... No towels available without going down. Some of the Fillipina Staff on Deck 5 were rude and very resistant to help ... Some were attentive and conscientious. Me: "Would like a cocktail.. what do you like to make?" Them: "Anything you like" ... Me: "What do you suggest?" Bartender: "Tell me what you want I will make it." .. on and on .. and on .. it goes ... Some of the Dumbest bartenders EVER. Certainly this is about 2 stars for service ... Never (except on a formal night) did I see anyone wearing white gloves and coming to offer something to guests on Deck 7. Misleading marketing. Risk of becoming unhygenic ship, in my mind. No plastic liners in trash bags in the staterooms. Toilets need to be flushed multiple times because of the poor quality of the toilet. Showers are good and crew was responsive to requests so this mitigated the risks. Many lectures on plastic use ... ridiculous ... we come to vacation to get away from radical plastic nazis and here they are on a SilverSea cruise with their propaganda and stupidity. I enjoyed nature hikes, but don't enjoy the hysteria about a bird or a leemar or a turtle. Much prefer to listen to the sounds of nature rather than the chatter of a tour guide or a bunch of guests talking about "snowfall" in Boston. The lectures are a good place to listen to the professional naturalists who truly were TOP CLASS. If you see Scotti or Roddy in your SilverSea Travels, you will know how extraordinary some of their staff are. Ships Doc is #1. Brazil food attendent is #1! We had fantastic Main Dining Room table waiter and attendent from Phillipines. This ship is great for expeditions but, in my opinion, the service truly is far from achieving a standard consistent with the Brand SilverSea. Read Less
4 Helpful Votes
Sail Date: December 2018
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if ... Read More
Travelled with family, attracted by the itinerary to Myanmar. Stayed in a Silver suite on level 9 with adjoining room. Previous personal experience on Silversea is only on a Galapago cruise and mainly have taken Crystal cruises (sorry if I use it as a benchmark a lot). Other family members have been on other Silversea cruises. Embarkation - easy and quick. Disembarkation within Silversea's control was fine and well organised. Some confusion with the ground transport staff and which van was to take us to the airport, waited for ages (Singapore). The ship and cabin was excellent. Butler and attendant were excellent also. Did room service breakfast once at 6am for an early excursion - butler served it right on the dot at 6am and it was laid out beautifully, food was nice and hot. Absolutely no complaints about the room (bed is on the firm side which I like), wardrobe, bathroom etc. See comments in cabin section about TV media comments. There is 24/7 wifi available for this room category - when we checked in, it automatically connected to the standard wifi but you are eligible for the premium wifi and we had to speak to reception once to get that sorted (but being at sea, I'm not sure how much faster the premium wifi was!). Laundry included with this room category. But be aware that there is only one laundrette per floor and only one washing machine/dryer in the room, I think perhaps they could have installed a few more machines. The ship has a lot of modern artwork displayed, may not be everyone's cup of tea! The destinations and excursions were as expected. Potential Myanmar travellers be aware - the Pagodas and Monasteries which are the highlights - do require that you remove all footwear (and including socks!) when you visit. The main Shwedagon pagoda was clean and well maintained but the other places we visited were perhaps not so clean. Bring lots of wet-wipes along! Enrichment activities were generally good and as expected. Overall a pretty good experience but the only issue is the dining. I was very apprehensive in the lead-up, as I had been reading all the reviews on this site so I think did not have particularly high expectations. My previous main cruise experience has been with Crystal so I am guess I am using that as my main comparison. Walk-in everywhere during the day time. At night, Atlantide and Indochine and Spaccanapoli (pizza place) were walk in, everywhere else needed a reservation although to be honest most places were not full when we peeked in for a look so I'm sure you could walk in. We found Atlantide to be the best and most consistent in terms of quality. There was some day to day minor variability in the menu (I think a full menu change was only once a week, as other reviewers have commented) and service was good. Atlantide ended up being our main go-to restaurant to dine, and I think the same for other diners as it got progressively busier towards the end of the cruise. Indochine - service good but quality of food was not great, only went once. La Terraza - menu did not change for many days. Inside tables were a bit strange, most of the tables were an oval shaped table and there were two sizes. The smaller sized table was fine for two people and the larger table was quite large, it could seat 4-6 people. There were no in-between sizes (except outside or some side booth seating). It was pretty much free-seating for breakfast and lunch. However at dinner, found it a bit irritating the maitre d' kept trying to put us (a group of three) on a small table as it was way too small. Most times we'd have to say something and request a larger table (and there definitely was availability, restaurant was not full). Breakfast buffet was also in La Terraza. A reasonable selection, you could go help yourself or also order e.g. fried eggs with staff. Hot food at the counter had to be served. The Grill (hot rocks) - excellent. Steak quality was fantastic. Prawns were very good too. Just beware it gets a bit oily and the frying smell wafts everywhere. For daytime, they served the usual (hot dogs, burgers, salads etc). Couple of times there was also special buffets also. Spaccanapoli - went twice. First time great. Second time not so good (pizza crust and topping not matching menu description). La Dame and Kaiseki unfortunately did not live up to expectations in relation to food quality (service was great). We had booked La Dame twice but ended up going only once and cancelling the other booking. Nothing special and similar dishes were actually available in Atlantide! The $60 charge could be reviewed I think (I did hear other guests commenting similarly). We had booked Kaiseki but tried it out for lunch first - sushi and sashimi was not great (Silk Road on the Crystal ships were much better) and we ended up cancelling our booking. We are not big drinkers so I cannot comment much on the bar and alcohol. The served wine was ok. I thought the wines you could purchase were priced well. Bartender at the Grill was very enthusiastic and gave great service the one night we got a drink there. Overall everything about the ship is great except the dining, mainly lacking in food quality consistency and variety. Atlantide was generally the best. Everywhere else, some meals were great, some were a bit average. Was not happy with La Dame, Kaiseki and Indochine. I hope I'm not being overly fussy (first world problems I realise!) but given Silversea's reputation and price, I think it could be a bit better. More menu changes (more frequently) is needed. I commented to family during the cruise that on previous Crystal cruises, we actually looked forward to dinner, we wanted to see what they would serve each night (they had it displayed and you could go look in advance every day) and had confidence whereas on this ship, it was sort of "oh dear, where should we go tonight for dinner?". On Crystal there was one main dining room and you were assigned a particular table for the whole cruise and had assigned wait staff dedicated to your table so that was also nice, you would look forward to seeing and chatting to them but you knew they were also keeping an eye out on things for the whole meal. The menu changed everyday. There were other restaurants but the quality and service in the main dining room was so good, I daresay I could have gone there every night and be a happy diner. But on the Muse it was different. Besides the menu/food issue, there were some little issues with the service (or rather, how things were organised). You'd see the same group of staff around but one would take the order, another would be in charge of drinks, another would be in charge of the water etc. I'm not sure if that way of organisation works well because no one "oversees" the table as a whole (or at least I could not identify who was "in charge"). Service - staff were 9/10 times so enthusiastic and keen but again maybe the way things are organised could lead to confusion for them. Some previous reviewers have commented on food service being slow - we tended to dine early, we did not encounter any issues with delays in our food (but restaurant generally not particularly busy at the times we dined). Family do not recall such issues on other Silversea ships so I hope we can still put this down to "teething issues" but the ship is more than a year old now so I hope Silver Muse can iron some of these issues out as otherwise, it is a lovely ship! Read Less
3 Helpful Votes
Sail Date: December 2018
We sailed on the Silver Muse earlier this year from Rio to Fort Lauderdale and were blown away by the service, the quality of the boat, the frendliness of the staff etc etc. Grabbed a late minute deal to cruise again from Singapore as a ... Read More
We sailed on the Silver Muse earlier this year from Rio to Fort Lauderdale and were blown away by the service, the quality of the boat, the frendliness of the staff etc etc. Grabbed a late minute deal to cruise again from Singapore as a round trip with the longest stay in Yangon for 3 days. Suite was 941 which is under the Pool Deck and at night and in the early morning you can hear the tables and chairs being set up and stored away. Would not recommend the cabins on Level 9 midships as they would all be affected to some extent. We were a little disappointed with the attention from our Butler but perhaps we were really spoilt last time and had higher expectations. Yangon is definitely 3rd world with the boat docked about 6 klms downstream from town because of the shallow approach. Unfortunately it takes between 1.5 and 2.5 hours to travel into the City along a very bumpy partially sealed road which they are in the process of upgrading. We opted out on the free tour on Day 3 as we had already done the trip in and out twice. It would have been better to stay 2 night in Langkawi or Phuket or have a stopover in Malacca on the way back rather than have 3 days in Yangon. Will cruise with Silversea again when another 'bucket list' destination comes up with competitive pricing. Read Less
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