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Sail Date: September 2019
This was sold to us as a top of the range 5 star luxury cruise...it's not, it barley scrapes into 4 stars. Food :- Lacked continuity, sometimes OK, Breakfast in the Terraza was pretty poor and this ship gets my vote for serving the ... Read More
This was sold to us as a top of the range 5 star luxury cruise...it's not, it barley scrapes into 4 stars. Food :- Lacked continuity, sometimes OK, Breakfast in the Terraza was pretty poor and this ship gets my vote for serving the worst breakfast coffee I have ever had in the world. The food we paid for in La Dame was very good, is there a reason this does not happen in all the other eating areas. Also apart from one area you book in advance for other venues, unaware of this to begin with when we tried to book we were put on a waiting list and rarley got in. So disappointing food all round really. Cabins:- very nice but dated, I do believe this ship is going in for a refurb. Excursions ;- Who would pay a whopping $799 dollars yes $799 for a private car for 4 hours, your havin a laugh. All shore excursions were hugley overpriced. The staff were all very good and helpful, we didnt really need a butler so didn't bother ours very much if at all. Drink selection was excellent, the champagne flowed freely and was good quality. Entertainment was fine..better when they kept it simple and just had a bit of a disco on the deck....what you would expect really. Our problem with this cruise was that it was oversold and overpriced, Had I paid a couple of thousand less then I would have said it was OK but this is not 5 star and shouldn't be sold as such. Dressing people up in tailcoats and white gloves doesn't make it 5 star. Send your management to an Oberio or Four Seasons hotel to find out what luxury is, and send your head chefs along as well. So approach with caution and would I go again, clearly not. Read Less
Sail Date: April 2019
We sailed on the Silversea Silver Shadow from Dubai to Athens in April of this year - our third Silversea cruise . We had loved our previous Cruises on the Shadow and the Silver Spirit and particularly liked the cabin comfort and the ... Read More
We sailed on the Silversea Silver Shadow from Dubai to Athens in April of this year - our third Silversea cruise . We had loved our previous Cruises on the Shadow and the Silver Spirit and particularly liked the cabin comfort and the attentive service where nothing was too much trouble. This cruise was so different. 1. Cabin Comfort. Yes the Shadow is now a bit shabby and very much in need of the up and coming refurbishment but this was not the problem. From previous cruises we knew, the beds were hard. My back does not cope with hard beds so as usual at the time of (early) booking I had requested one of the egg-crate mattress toppers plus pillows from the list given. We had previously never had any problem with these requests. When we boarded this time it was ‘sorry there are only 7 mattress toppers on the ship and they are all taken.’ Huge hard pillows on our beds. Further pillows brought in - some the same, others just slabs of very firm. Pillow menu mentioned but profuse staff apologies and ‘Sorry but this is all we have’ Pillow menu not available. Previously always enjoyed and been comfortable sitting on the balcony. New Balcony chairs very high and deep - my feet could not reach the ground and the wire edge dug into the back of my legs. Staff tried hard but nothing more comfortable available than lots of padding with pillows. My back and neck suffered badly from the hard bed, the hard pillows and not being able to sit comfortably on the balcony - I could not believe I had paid so much money to endure such discomfort. 2. Cabin Air conditioning control - poor to non existent. When we arrived in our cabin at 2pm it was sweltering - the air con wasnt working. Fixed late evening by the engineer taking down part of our cabin ceiling. Control still iffy and a few days later - cabin freezing cold -again fixed late evening. Show lounge and parts of the main restaurant often freezing - apparently problems with the themostat. 3. Staff service. Nothing like our previous attentive experience. Our poor butler was rushed off his feet between two decks. Apparently there was a staff shortage and it would often take him over an hour to respond to a call - if at all. When sitting on the upper decks, there were rarely any staff around. If we wanted seat cushions or a coffee it was a case of walking down to the pool deck, and either carrying items up two decks ourselves or waiting till someone was available - by which time the coffee was cold. 4. On the positive side the food in the restaurants was as good as ever, the staff themselves as welcoming and as lovely as ever, embarkation excellent and the excursions we went on mainly ok other than the very hot, small, basic souk on a wasteland area in Oman. All our concerns might be small issues in isolation but taken overall this was not the luxury cruise experience we had previously had with Silversea. Maybe we were just unfortunate on this particular cruise. Because of our previous good experiences we already booked another three week cruise before we went on this one and have since thought long and hard about whether to continue with the booking. After apologies and reassurances from the UK Guest relations manager ie that the Silver Shadow is being refurbished and that all will be fine re our requests etc. we have reluctantly decided to go ahead. I only hope he is right. Read Less
18 Helpful Votes
Sail Date: April 2019
This is our 5th Silversea cruise and we are currently on the ship. Service and food are no where like it used to be. Obviously it’s purchase by Royal Caribbean last year has affected the elegance, food quality and top tier service ... Read More
This is our 5th Silversea cruise and we are currently on the ship. Service and food are no where like it used to be. Obviously it’s purchase by Royal Caribbean last year has affected the elegance, food quality and top tier service we’ve experienced in the past. We are going to be on the hunt for more luxe cruise line! The service in La Terrazzo is SLOW and the food was cold and subpar to previous Silversea cruise .Same at Hot Rocks last night. The gym has not been updated and one of the two ellipticals is an awkward ride Technogym early model. They do to a great job of getting you on and off the ship for excursions, but when you book what you think will be a luxe cruise, you want fabulous food and service. The food is so mediocre and skimpy. We won’t be cruising again with Silversea. We so expected more. Read Less
Sail Date: April 2019
We boarded Silver Shadow on 17th April 2019 in Mumbai for a 9 day cruise visiting ports in India, Oman and UAE. We chose Silver Shadow as we had sailed on her in 2016 in Alaska. In 2016 the ship truly lived up to its 6 star rating in all ... Read More
We boarded Silver Shadow on 17th April 2019 in Mumbai for a 9 day cruise visiting ports in India, Oman and UAE. We chose Silver Shadow as we had sailed on her in 2016 in Alaska. In 2016 the ship truly lived up to its 6 star rating in all respects. Comparing the latest trip with the 2016 trip I am sorry to say that Silversea has lost much of its reputation. The only standards that haven't changed since 2016 are the quality of the cabin staff, waiters, reception and shore concierge staff. They were all charming , helpful and a credit to the ship. The variety of the A La Carte Menus was not as extensive and mostly repetitive. Some areas ran out of selected wines and on one occasion there was no orange juice anywhere on the ship. Wine selection was limited and the cheapest of everything was offered as the main choices. The ship is tired and in need of attention as were the management on board. The Italian Captain made one announcement per day which was sailing information we think. I say ‘we think’ as it was impossible to understand what he was saying. There was a general air of disinterest at officer level. Apparently on 2 occasions some passengers reported seeing schools of dolphins bow riding for 20 or so minutes. A sight no-one should miss. No announcement was made by the ships staff to alert passengers to this so that all passengers could see this amazing sight. The 'entertainment' was amateurish and awful to watch and listen to. We left within 10 minutes of arriving on each performance , hoping in vain that it would improve. One port of call was Fujairah. The stop here seemed to be more for the convenience of Silversea than the experience for the passengers. The ship was refuelled there which took most of the day. Even some of the guides/experts stated that it was a mystery why we had stopped there as there was nothing of interest for tourists. Refuelling would seem to be the primary reason for stopping. On leaving Fujairah we sailed to Abu Dhabi. The wind was about force 5 , sometimes gusting but with stabilisers the ship was gently rolling and nothing to concern most of the passengers. Everything carried on as normal with restaurants full etc. no restrctions about going onto deck , just wind warning notices on doors. We arrived in Abu Dhabi, went off for day excursions and returned to be told that the ship was staying there an extra day as the Captain had decided not to sail on to Doha for the comfort and safety of passengers. All passengers we spoke to were at best very disappointed, and some extremely angry with this decision as we had sailed from Fujairah in similar conditions which were not exceptional - just a mild rolling. It was exacerbated by a much smaller passenger vessel leaving the port. The weather did not seem to be of concern to their Captain. So one port and a different country was missed out on the trip.. It seems that since being taken over by Royal Caribbean, corners are being cut to the detriment of the all round experience. We and many of our fellow passenger were very disappointed with the drop in standards. In a competitive world where the choice in cruising is extensive, if I was asked by a anyone whether Silversea was a shipping line of choice I would say "not any more....overpriced and now over-rated. there are far better cruising companies to sail with. Sad but true.' Look elsewhere. Read Less
5 Helpful Votes
Sail Date: April 2019
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change ... Read More
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change the bathmat as it was frayed and extremely tired as some of the towels.The only saving grace was that the room was a decent size. The food was not first class as its reputation. La Dame was supposed to be their top of the line restaurant which charged $60. pp extra. Definitely not worth it. Stated in their literature is that premium wines are included. This is false as the Chardonnay served was the cheapest reserve of Wente, Morning Fog, when Riva Ranch is only a few dollars more. On several occasions the raspberries at the morning buffet were moldy. The avocado was shockingly served to us when it was overripe and black. Regular yogurt was at the buffet when Greek style was available but we had to ask for it. Why are there items available but not on the menu? This is not what I expected for the money spent. I have sailed on many other high-end ships and this did not measure up. Furthermore, I have received no email regarding my negative comments that I painstakingly wrote before leaving the ship. 4 of our group were so dissatisfied they left the ship after only a few days on board. And to add insult to injury, my travel partner and I had jewelry stolen from our room. When I reported this to the customer relations dept. (Dionel Castillo), the answer was very unsatisfactory. Needless to say, I am not left with a fond memory and doubt that I will return on Silversea as there are many other cruise ships that are a dream like Oceania, Crystal, Viking and Regent who offer much superior service. Read Less
Sail Date: March 2019
We cruised with Silversea twice previously and felt it somewhat comparable to Regent. However, those cruises were more than 5 years ago and having having been on a Regent cruise in December 2018, we can definitely say there is no ... Read More
We cruised with Silversea twice previously and felt it somewhat comparable to Regent. However, those cruises were more than 5 years ago and having having been on a Regent cruise in December 2018, we can definitely say there is no comparison. The Silver Wind is long, long overdue for an overhaul. We paid for the Owner’s Suite and it was worn and sadly out of date. Not the “luxury” one would expect for the hefty price tag. Also, the Owner’s Suite is on deck seven, directly below active part of the pool deck. There is constant scraping of chairs during the day and into evening hours. Don’t expect a quick nap. And the workers start moving chairs at around 5:30 to 6:00 am. Customer service claimed that no one had complained before and some people have greater sensitivity. Really? It was annoying at best and believe me it was loud. We were accommodated with a lower level room as a “day suite” which helped if one really wanted to take a nap, but when you pay for an Owner’s Suite you would like to reside in it. We tried repeatedly to stay a full night in our suite after constantly alerting management to the problem and being assured that the workers were told not to move chairs in the early hours. Inevitably we put on our robes and headed to the “day suite” at 6 am. The quality of the food and dining venues were adequate, but nothing outstanding. Though the waiters and staff in the restaurants and bars were marvelous. In fact the staff as a whole was excellent. The cruise director, Colin, went above and beyond expectations. We also thought that the entertainment was quite good. Now the warning to disabled cruisers My husband uses a wheelchair, though on a cruise we rent a scooter. Our travel agent made inquiries with SilverSea to ensure that the suite could accommodate a scooter (door width, space in the room, angle of the door to the hallway, etc.). We also fully anticipated ports with tenders in which my husband would stay aboard. What we did not expect and did not receive any alerts from SilverSea in spite of their full knowledge of my husband’s disability was the embarkation and disembarkation process. Access on and off the ship was only by a steep stairway with approximately 50 steps. In order to get aboard, my husband was carried in a chair by four men. Not only was this dangerous in my opinion, but my husband was extremely embarrassed by the process. An additional note for disabled passengers: the ramp at the door way to the pool deck is not particularly wide and there is no elevator to the spa level. In spite of the staff, which was the only thing that saved this cruise, we will not be sailing with SilverSea again. Read Less
3 Helpful Votes
Sail Date: March 2019
I have been cruising with Silversea since 2002, when it was one of the top luxury lines in the world. Since RCL bought Silversea last year, things have certainly declined (if my recent cruise on the Silver Wind is any indication). ... Read More
I have been cruising with Silversea since 2002, when it was one of the top luxury lines in the world. Since RCL bought Silversea last year, things have certainly declined (if my recent cruise on the Silver Wind is any indication). Cruising from San Juan to Barbados (3/3-3/10/2019), I was dismayed at the difference in quality. Staff caught in blatant lies regarding poor tender schedule, with no apology; inadequate staffing poolside; failure to inform me of a day pass I could have purchased at the end of the cruise at a local hotel to pass the day until my Silversea-arranged flights home; water bottles in our room filled with tap water and reused by the butler every day, instead of fresh bottled water; lack of on-board activities; very late- opening casino with only one black jack table and no players (due to the late hour); room service and concierge desk staff not fluent in English; I could go on. The main dining room had a decent menu, but the portions were miniscule. Terrazza food was good, but the Grill was not. The cabin bathroom was only big enough for one person to use at a time. There was no fan to vent odors. Shower was inside tub with very high side, making it inaccessible to those with disabilities. A fellow cruiser said Regent cruise lines has enormous bathrooms with separate stall shower and tub; perhaps when the Silver Wind is refitted AGAIN (2020) this will be done. Best part of the cruise: Our wonderful butler, Raj, and our very hard-working and always smiling cabin attendant, Neal (?). Although tips were included in the fare, I tipped both of them extra for extra-ordinary service. Sad to say, with 6 Silversea cruises under my belt, there will not be a 7th. I will be switching to Ponant and SeaDream. Read Less
8 Helpful Votes
Sail Date: February 2019
After cruising with 6 other cruise companies, we were excited to have gone supposedly upmarket to Silversea. We were very disappointed.The whole ship is urgently in need of refurbishment, which apparently will happen later this year. The ... Read More
After cruising with 6 other cruise companies, we were excited to have gone supposedly upmarket to Silversea. We were very disappointed.The whole ship is urgently in need of refurbishment, which apparently will happen later this year. The cabins are not that big, the balcony was tiny. The flat screen TV was out of the ark, was tiny and couldn't easily be seen from the bed. For 3 days the a/c didn't work properly, the fridge had to be changed as it also wasn't cold! The food in La Terraze was excellent at breakfast and lunch, but awful at dinner. The main restaurant food was usually lukewarm, sometimes not cooked. The service was poor with little response to any complaints. The complimentary wines were good, but bizarrely it is company policy to not have a list of complimentary wines. Instead you are presented with a white and a red as choice for the day. It is not made clear that there are other alternatives, and we spoke to several people who had no idea even late in the cruise.They do, however, have a long list of wines at extra cost! Incredibly, there was no complimentary NZ Sauv Blanc available for the entire cruise due to a procurement error. You have to play 20 questions with the sommelier to find what choice there is.This was incredibly annoying. The staff were generally very friendly and helpful, the room attendant and butler were very efficient. Room service was efficient but again the food was usually cold. The other guests made the cruise for us, together with a great itinerary and good weather. There was general agreement that Silversea were overpriced, very disappointing and to be avoided in future. Read Less
7 Helpful Votes
Sail Date: January 2019
Lawrence was amazing in talking about wine, so much so, fasting and not eating would have been an option. But not one beef serving was edible. We laughed at lunch when the knife could not cut the beef and the kangaroo was more tender. ... Read More
Lawrence was amazing in talking about wine, so much so, fasting and not eating would have been an option. But not one beef serving was edible. We laughed at lunch when the knife could not cut the beef and the kangaroo was more tender. Again, would go to drink wine, but fillet in Indochine tasted like liver and even cheeseburger had No beef taste. Appears Royal Caribbean’s purchase poses issues. Rueben sandwich at lunch had quarter inch non chewable pieces of corned beef. Corned beef hash was not edible at breakfast. Breakfast sausage was unchewable. Cheeseburger had less taste than fast food American Burger King. Ship is nice and new, under decorated. Line must have run out of money during process. Would return for wine lectures, but not to eat. We laughed at lunch when the kangaroo meat was easier to cut than the beef freshly cut across the Dias. But it is not funny. This is a new magnificent ship with a crew trying so hard, a great butler, and yet you chew a piece of waygu beef, on and on, and put it back on your fork, and hide it on your plate from the attentive trying staff who are trying to do their best. Lobster tail twice with so much cartilage to be inedible. Why, we wonder, when everything else seems great. Crew seems on edge. Butler was great but asked if we would rate him, as though things were in flux. He was great. Food was not. Read Less
5 Helpful Votes
Sail Date: December 2018
1 - Boarding makes little effort to help physically challenged 2 Cheap wine and so called champagne a little better than vinegar 3 - Butler service is intermittent only available 7 to 12pm and 4 to 9pm 4 In-Room dining very poor ... Read More
1 - Boarding makes little effort to help physically challenged 2 Cheap wine and so called champagne a little better than vinegar 3 - Butler service is intermittent only available 7 to 12pm and 4 to 9pm 4 In-Room dining very poor quality 5 - Missed Saigon because of storm, but sailed through the storm to reach HaLong bay and sat there for 4 days, with nothing to do 6 Not a luxury experience So called formal nights not for today's travelers. This ship is dated and shows it. Never use Silver Sea again. Frankly cruising is not for me, it is such a con game the whole promise in the advertising is to me misleading. The hotels in Singapore and Hong Kong were excellent, wish I had spent my money there and not on crappy silver seas, it is not LUXURY. Read Less
1 Helpful Vote
Sail Date: December 2018
I chose the newly revamped and stretched Silver Spirit, hoping I would enjoy the cruise to the Western Caribbean and Central America. After boarding the ship in Ft. Lauderdale, I had a wonderful lunch in the main dining room, and so my ... Read More
I chose the newly revamped and stretched Silver Spirit, hoping I would enjoy the cruise to the Western Caribbean and Central America. After boarding the ship in Ft. Lauderdale, I had a wonderful lunch in the main dining room, and so my expections were very high. When I went to my stateroom, I was very impressed with its size, the champagne that was chilled and waiting for me. I met my butler, and I was very impressed with him and his assistant, and his efforts and kindness throughout the cruise were more than noteworthy. I can say on a positive note, that you will have access to all the senior officers throughout the cruise-more than I have ever had before on other cruise lines. The chief maitre’d, Antonio, was absolutely amazing, and was the linchpin keeping all the heads of the many restaurants inline. He was there to ensure everything was done correctly in all the 7 dining rooms. On the first day of the cruise, there was an opportunity to meet with all the dining maitre’ d’s and the executive chef to discuss any food allergy or other food requests. Now, here were some of the issues and problems I encountered: 1) The lifeboat drill was something I never experienced before. When I left my stateroom near the front of the ship, the crew monitors sent me toward the front of the ship, and then said our group, whose staterooms were in the front of the ship, had to go into the crew area door on deck 6, and down steep metal crew steps 2 complete flights into the bowels of the crew area down to deck 4. We then walked some distance on the crew deck 4, and went up another crew staircase to deck 5, which was where the lifeboat drill was to take place. My comment to the leader of our group was how would be know how and where to go, since the corridors were so confusing, if we were expected to take this same route during an emergency? Why should we be the only group that was sent down into the crew area, when all the other guests on deck 6, went down the center ship staircase to the meeting room on deck 5. This room is the only large space on the ship, and every passenger on the ship (around 500), was crammed into that room for a 40 minute drill. More than half of the guests had to stand throughout the whole drill, since there was no place for the rest of us to sit. Once they began showing the guests how to don the lifejackets, I was shocked they did not ask the guests to follow their instructions and put on the lifejacket. After they showed everyone how to put on the lifejacket, they announced we should all proceed in one big group toward the outside of the ship where the lifeboats were located. Those who had not put on their lifejackets had to put them on before we started moving out of the room. I felt very uncomfortable and like I was in grammar school, when they insisted that while we were in the big room, that all guests should put their hands on the person in front of them, and keep the hand there all the way to the lifeboat area. In my 40 years of cruising, I have never participated in such a screwed-up and long lifeboat drill. 2) If you are going on the Silver Spirit to enjoy wonderful meals in the main dining room and other restaurants, you need to know that all the ships’ dining rooms serve the same meals every day. That’s right, no specials, no nothing, but the same repetitive meals. I am glad I was not on this ship for more than 10 days-I was tired and bored of the same food choices. The only time you can get some variety is during lunch in the main dining room, where they have a new wonderful menu everyday, but that menu and meal is prepared by the Sous Chef. I complained and asked why they pay an “executive chef” if the food is the same in all of the venues every evening? But they insist that you have to go to the other meal venues for some variety, and to that I say, that is nonsense. No ship cruising today doesn’t have different menus and specials in the main dining room every evening. I looked in the sushi restaurant during dinner, and it was so dark at night, that I would not chance eating there. I spoke to a chef who was preparing different sushi rolls in the Sushi restaurant (they are only open for dinner) to be served for lunch in the Trattoria restaurant, and I decided to try one of his rolls that day while eating there, and I could not even swallow the first bite of a California roll-it was that bad. The Central American ports were not ones that will ever go back to again. When we arrived at Grand Cayman, we encountered strong winds and very rough water and waves. The ship decided to disembark the ship via the tenders, but the water was so extremely rough that the light light boats were going up and down and banging-up against the temporary dock on the side of the ship. It was so extremely dangerous, that the tenders should have been shut down, but the crew continued to take guests ashore, even though the tenders were banging against the cement docks at the island’s piers. Again, the tenders were going up and down, and getting off was very, very dangerous. Returning later in the afternoon for the ride back to the ship, the Hotel Director, the Assistant Captain of the ship, and one other officer was there directing the boarding of the tenders-it was just as dangerous and even more frightening in the afternoon as it was earlier in the day, and very diffiicult to get back onto the temporary dock at the ship. I was thankful to be back on the ship safely. My observations were that all the crew were amazing, so helpful, and good at their jobs. The front desk employees were so helpful, and kind. They were always there to help and provide the answers to any questions. My room was kept perfect, and as I said, my butler and his assistant were amazing. I had one hiccup with a very young maitre’d in the Silver Note restaurant, and I was assured by Antonio after I told him about it the next day, that he was going to take care of it, and make sure that this individual did not make the same error again that he had embarrassingly done with my group the night before. If you are into fitness and working out, the gym onboard had to be an afterthought, and was really a joke. Way too small, and had only a few pieces of equipment. Read Less
7 Helpful Votes
Sail Date: October 2018
We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most ... Read More
We thought the ports seemed interesting however we were not able to go to 3 of them. The daily activities were lame. Since we had to spend so much time on the boat we were often bored. The food was about a B-,most of the time. Most of the crew was helpful. Overall, the cruise was disappointing. Because the weather was so bad, we feel this trip should not have been scheduled so late in the season. On a positive note, our butler was very helpful and attentive as were waiters in the dining room. The dinner in the gourmet dining room was not worth the $60 a piece price . Also, the food in the Italian dining room was not the quality we expected, so we ate there only once. The breakfast buffet was enjoyable as the selections were vast and well prepared. We will have to give great thought to returning to Silver Seas. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise specifically because of the itinerary. The best of Canadian Maritime. While the ship itself is in need of a facelift that is not the reason for the rating. Problems in Montreal made it necessary to stay extra ... Read More
We chose this cruise specifically because of the itinerary. The best of Canadian Maritime. While the ship itself is in need of a facelift that is not the reason for the rating. Problems in Montreal made it necessary to stay extra days after alreadly arriving earlier than the cruise date. Four (2) key ports were cut from the itinerary. Saguenay, Baie, Gaspe and Prince Edward Island. We were aghast, when only a 30% refund was offered. Without those ports we would NOT reserved this cruise. To make things worse, the Captain was inaccessible to answer questions. He even announce that they had lost "revenue" on this cruise because of the Montreal difficulties. Why should passengers have to hear that? The rest of the staff tried hard to make up for his poor communication and general disregard for the terrible impact his words and action have. All of this leave a very bad taste... a stain on a good reputation...cannot recommend this cruise line to anyone. It as all handled SO badly. A few kind words and a full refund would have had everyone repeat clients....no such result. Read Less
6 Helpful Votes
Sail Date: September 2018
We booked a cruise from London to Iceland to visit the west coast of Ireland and NW Scotland in September 2018. What they DON'T tell you is that 7/10 destinations require tenders to get you ashore. That is impossible in the constant ... Read More
We booked a cruise from London to Iceland to visit the west coast of Ireland and NW Scotland in September 2018. What they DON'T tell you is that 7/10 destinations require tenders to get you ashore. That is impossible in the constant rough weather we experienced and we ended up going to Dublin,Belfast and Glasgow, where we got off the ship and came home. Of course Silver Sea can't guarantee weather but the online web site and the details of the cruise offered should state where tenders are used to go ashore. If I had known that I would have realized the risk and not booked the cruise. It is a shame because the itinerary sounded wonderful and the small ship, with only 220 passengers and 240 crew, sounded like just what we wanted. Leaving by passing under Tower Bridge was spectacular. The service was excellent. Crew were always friendly and in the restaurants always knew us by name. We had our own butler which sounded grand but we rarely needed his services. We were somewhat surprised to find that most passengers were like us, are in our mid seventies. It would have been nice to be with more younger people. What a pity it was all ruined by not being able to visit 7/10 ports promised. My advice is to ask what weather conditions can be expected on your cruise at that time of the year ( or check yourself) and most important-- ask if tenders are used to take you ashore. If they are, be prepared for major disruption to your itinerary. Read Less
7 Helpful Votes
Sail Date: September 2018
Let me begin by saying that I have cruised many times and with many different cruise lines. This is not the worst cruise line I have ever been on (that would be Costa Cruises) but it is close. We chose this trip for the destinations. ... Read More
Let me begin by saying that I have cruised many times and with many different cruise lines. This is not the worst cruise line I have ever been on (that would be Costa Cruises) but it is close. We chose this trip for the destinations. However, we were able to only stop at one of our original destinations. The rest were canceled or changed because of weather. Since this was a small ship in the Northern Atlantic, we were really tossed about.....so much so that stomach distress bags were scattered through out the ship. We were expecting so much from this cruise line because of all the high reviews. But while the cabins were nice, the rest of the ship was just ordinary for a cruise ship. We found out later that the ship will be dry docked for a complete refurbishment in a few weeks, so that makes sense. We had gotten so sick during the first part of the cruise, then were told that we would be crossing the Northern Atlantic to our final destination in Iceland over very rough waters. They then canceled another 2 ports of call because of the rough waters and were going straight to Iceland with 2 days and nights nonstop at sea. At that point, we jumped ship and bought airline tickets to our final destination in Iceland. We missed the last 4 days on the ship.....but we have no regrets that we were able to disembark when we did. Iceland is beautiful and we enjoyed the extra days on shore rather than sick at sea. If you are thinking about this cruise line be aware that it does not do well in open waters and choose your destination accordingly. If you are looking for a smaller more intimate boutique type cruise experience, look at Azamara. Read Less
9 Helpful Votes
Sail Date: September 2018
My wife and I booked this cruise believing it was going to be an active, challenging experience with the added bonus of visiting new areas that would otherwise be difficult to reach. Such as Sable Island. In anticipation we went out and ... Read More
My wife and I booked this cruise believing it was going to be an active, challenging experience with the added bonus of visiting new areas that would otherwise be difficult to reach. Such as Sable Island. In anticipation we went out and spent a great deal of money purchasing the recommended clothing, insulated boots, and other supplied suggested by Silversea. WHAT A HUGE DISAPPOINTMENT!! We feel like we were conned into a cruise run by people that were completely incompetent and inexperienced in this type of cruise. We have been on many Silversea ships and have generally been satisfied but this was outrageous. First, many significant experiences were cancelled because of "rough seas" making it impossible for the zodiacs to land. Not true. We were denied the opportunity of landing on Sable Island in perfectly acceptable seas because of the evident inexperience of the expedition staff. There were a significant number of older passengers and many had disabilities. Instead of doing what other expeditions cruise lines do, which is only allow people capable of landing in somewhat rough seas to get off the zodiac, this expedition staff decided that no-one would land. The zodiacs were turned into the equivalent of tenders and only in relatively calm waters. Other landings that could have been easily accommodated were cancelled completely for the same reason. The kayak staff were even worse than the expedition staff. At evening lectures we were warned not to kayak unless we were prepared to be clad in full body suits and were capable of both being uncomfortable for several hours and also capable of not having to use a washroom for several hours. It seemed they were doing everything possible to discourage the passengers from participating in that activity. My wife and I have kayaked in oceans before and have never been fed such negative propaganda. I suppose the kayak staff preferred not to work The demographic of Silversea ships is older. Unless they can find staff who both know what they are doing and know how to organize and run these activities for a more senior group, they should stay out of the expedition business. The ship was fine. The cabin was fine. The food was all right. The main purpose of the trip was next to non-existent. It was a complete waste of time and money. I will never sail on a Silverseas expedition cruise again. It it not worth a repeat performance. Read Less
6 Helpful Votes
Sail Date: September 2018
Last September, my husband and I sailed for the first time on the Silversea Whisper. In the past we had sailed with other companies and we decided to try this one due to the good opinions that had come to us by different ways. ... Read More
Last September, my husband and I sailed for the first time on the Silversea Whisper. In the past we had sailed with other companies and we decided to try this one due to the good opinions that had come to us by different ways. Unfortunately we have to say that the "exceptional experience" Silversea longs to offer is not what we had. When you travel on a luxury cruise you expect “luxury” and of course you pay for that. Anyway, let´s start with the positives. Embarkation and disembarkation were great. The stateroom was spacious and well designed with a walk in storage closet. The beds were comfortable. Butler service was ok although we could not find the utility of that service. There were several Spanish speaking in the crew very pleased to always help us. But that’s it. The food was very ordinary, not what you expect for a six star, expensive cruise. The buffet lunch was disappointing. Nothing tasted of anything. Nightly dinner meals were boring and simple. Service was friendly but very slow. The house wines were cheap and nasty. The entertainment was dreadful. It consisted of the same people singing “Voices of Silversea” It became very boring very quickly. We did not know that luxury was at odds with fun. Dress code outdated. Wake up, this is 2018 not “Gone with the wind” times. For two nights when the sea was a little choppy there was loud noises throughout the night which sounded like machinery moving so we could not get some sleep. But the worst was yet to come and that happened two nights before the end of the cruise. We had a reservation for dinner at the Grill and it was a windy night so plastic curtains were semi-open o completely closed. While we waited to be attended which took a long time, a passenger next to us wanted to close all of them. We did not agree because was to hot due to the ceiling heaters. At that point the mention passenger got up and started to close the ones near us. Faced with our protest the Maître was unable to solve the problem allowing the aforementioned passenger to impose his criteria without taking into account our own and this motivated our immediate departure from the place. We complained at the reception desk and went to the main dining room where the Maitre apologized for the incident. But up to day no one on behalf of Silversea has addressed us in a formal way to present their apologies. We missed the so called “impeccable hospitality” of the Silversea. Consequently we are very disappointed and Silversea will not be our next option. Read Less
3 Helpful Votes
Sail Date: September 2018
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide ... Read More
Chose for the ports and supposed to be luxury cruise.There was smoking on veranda bellow us and staff was powerless to handle it .could not stay out there.We had to pay 16 euros for a doppy train ride on the tour in Sardinia .Tour guide tells people best way to get to the beach area is this train.So everybody goes not knowing that you could walk.Now the guide is on the train and if you don’t go you will not know where to walk.This should have been included .Tour was overpriced as well. All tours were overpriced.Some you could not understand the guide.Entertainment was awful.Beds are not American queen size.They are not 60 inches wide.10 nights of limited sleep.Regent seems to have fit king beds in there stateroomThey just remodeled this ship .Why not put in king size beds.Beer that was in the refrige was stale.Best beer was from the tap Read Less
3 Helpful Votes
Sail Date: September 2018
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We ... Read More
The disembakring experience in NYC ruined the cruise. There was no representative from Silversea to assist passnegers attempting to find the bus to LaGuardia airport. No one on the ground knew which bus was destined to this airport. We literally wandered around trying the street to find our bus - again NO ONE from Silversea was there to assist this operation. Bus driver admitted he was not familar w/ streets of NYC. He refused to take passengers to their terminal besides terminal B at LaGuardia. I was forced to gather all my luggage abd walk through the airport terminal w/ my luggage trying to find a transit bus to transport me to the Delta terminal at LaGuarda - terminal D. It was a total mess - many passengers were visibly upset. This was excusable on the part of Silversea - you had our money and now we were less than human. Someone from Silversea should be TERMINATED for this toal lack of civilty and service. Many people on the bus voiced the consensus opinion that this will be our last cruise because of the fiasco in NYC. As a trained PH.D. ethicist all the people on the bus to Laguardia should receive financial compensation for the disgraceful behavior we were treated by Silversea. We were viewed as cattle who did not to be treated as a human being.I would gladly talk to some representative, but doubt my opinion matters. You failed to make this cruise memorable by the manner you treated people disembarking the ship in NYC. Shame on Silversea!!! Read Less
3 Helpful Votes
Sail Date: August 2018
Our cruise started with the check in for the private train from Anchorage to Seward. The train departs from the rail station adjacent to the airport and our bags were quickly taken but then we were left to find our own coffee etc. in the ... Read More
Our cruise started with the check in for the private train from Anchorage to Seward. The train departs from the rail station adjacent to the airport and our bags were quickly taken but then we were left to find our own coffee etc. in the airport until it was time to board the train. The waiting area for Silversea passengers was way too small, nowhere near enough seats for all the cruise passengers and many people were left standing for a long time. No beverages or snacks in this area at all. Once aboard the train we had 4 seats with table for just the two of us. Others were 4 at a table. The train was comfortable, carriage hostess very good, food OK but we had to pay for that. The journey was nearly 4 1/2 hours and it seemed a long time, despite some nice scenery on the way. We were fortunate to disembark quickly from the train and get checked-in on the ship and into our cabin speedily. However others were in a long queue and some only just got into their cabins as the safety drill was starting. Our first meal in the main Restaurant was very disappointing. Our salmon was very bland and flavourless, the worst salmon meal we had on our five week vacation. Unfortunately we found this to be a theme. The menu choices were very limited, cooking quite poor and the bland flavours a theme. Buffet breakfasts in Terraza restaurant were OK but if you wanted eggs these had to be ordered from the table waiter and took at least 5 minutes to arrive, so not really a full buffet. Lots of waiters eager to carry your plate to your table, some may like this but it seemed silly when the table was just a few paces away. We found that most meals we ate in different restaurants on the ship served food which was not very hot. We were surprised to be offered just one red and one white wine at mealtimes. Usually these were acceptable but on one occasion my husband said he did not like the white wine offered. He asked for the previous day's wine and this was brought to him. However the head Sommelier then came to our table as asked my husband 'How do you know that you don't like this wine if you haven't tried it'. Now that may well be true but is this really the way to speak to a fare paying passenger on an expensive cruise line? The Grill or Hot Rocks (why two names for the same restaurant) served excellent food. Staff so much friendlier than all other restaurants. However this was an Alaska cruise and evening were very cool. I did not expect to have to eat dinner with a sweater and thick coat on just to get a good meal. I was looking forward to trying the afternoon tea. This would have been nice but the cakes were 7 different types of chocolate cake and a few sandwiches. No scones and jam or other savouries. Our Verandah cabin was OK but rather small with the TV shelf sticking out which I kept bumping my head on when placing items on the shelf below, and pinch point with chair to desk opposite coffee table so not possible to walk through to sofa/verandah when chair occupied. We booked most of our excursions privately but did one through Silversea which was OK but not excellent. It was troubling that we arrived at one port where tenders were required and the Captain announced that the first three tenders would be for Silversea excursion passengers only. We had arranged to meet our private tour company as soon as possible for a seaplane trip and they were waiting for us. We went down to the excursion concierge to explain and she said yes, just go down talk to the staff and get on the first tender. We did and they were charming and said plenty of room do come aboard. Thank you Captain for worrying us. We felt that most staff were charming and helpful. However the very senior staff seemed less friendly and cheerful. On several days when we had shore excursions we had breakfast in our cabin. This was not very good at all. On each occasion the toast was burned on one side and uncooked on the other and cold. The fried eggs were very cold and on a cold plate. Fruit selection the same every time and not very good. All the cabin staff were excellent. Cheerful, helpful and eager to please. Other passengers we talked to who had cruised with Silversea previously noted that there was a deterioration in both food and wine quality and choices. We were really disappointed with Silversea. Read Less
2 Helpful Votes
Sail Date: August 2018
There were several factors leading to our disappointment. First, the ship is showing its age. It is clean but is definitely not what one would expect from a luxury cruise. The style was dated and the appointments, chairs sofas and ... Read More
There were several factors leading to our disappointment. First, the ship is showing its age. It is clean but is definitely not what one would expect from a luxury cruise. The style was dated and the appointments, chairs sofas and flooring were well worn. Second, the front desk customer service was very disappointing. We requested a room upgrade at check in and we were willing to pay for the upgrade. We were on a wait list to get on the cruise and had to take what was available. We were never contacted about an upgrade either positively or negatively. We spoke to a few couples later in the cruise that got updated for free! Not only did they get upgraded but we were not even offered the rooms they vacated. This is frustrating since we had the worst room on the boat. A room with a window on the fourth level as close to the bow as was possible. We had rough seas and that room was awful! We felt closed in and the bouncing was relentless. I got very sick. Third, as I said earlier we booked very late and could not get neither the restaurant reservations we requested or the better excursions. This did not add to the enjoyment of the cruise. Third, the communication was poor throughout the process. We had to call a few days prior to our leaving to ask where and when to board the ship. We also signed up for the after cruise excursion to Denali. We tried several time while on board the ship to get information about the itinerary and told it would be coming. Nothing came until one day before. It simply said to meet on the forth floor lounge at 7:15 the morning of the departure and we would be briefed. We had no idea where or when we we were staying. We could not let our family know if something went wrong. This is totally unacceptable. Fourth, we were very disappointed that once we left the boat as the various ports we had several other larger cruise ships and their thousands of people to compete with. That also included the few excursions we were able to book. People from the other ships were either part of our excursion or on the same excursion but on a different boat/car/bus. The excursions were not "luxury" but basically what everyone else had access to. That included the Denali add on at the end of the cruise. Same tour and excursions as Carnival, Regent, Princess and Disney. It did not feel in the least bit special. Fifth, the dining experience was very nice. The service and ala carte method of service gave it a very premium feel but the food simply did not deliver. The food quality was not what I expected from a luxury cruise. The wines were good the food was adequate at best. Read Less
2 Helpful Votes
Sail Date: August 2018
I was told it was a 5 Star cruise line. This ship is past due for updating which I understand will happen this November. However, I found the cabin staff poorly trained or beginners. The food menu was very shallow. Several meals did not ... Read More
I was told it was a 5 Star cruise line. This ship is past due for updating which I understand will happen this November. However, I found the cabin staff poorly trained or beginners. The food menu was very shallow. Several meals did not have anything of interest beyond a steak or hamburger. The desert offerings were very poor. With only a few nights exception, ice cream was the only interesting offer. Staff works hard to call you by name and are very friendly. Good iterinerary and shore excursions were good except one in HELSINKI (The tour that toured via sail boat was unpleasant). Quality of entertainment was good but surprised that there were several times when there were not activities on the ship for several hours while at sea. They could have bingo, "bag toss" with crew or other activities. Surprised that they upcharge for La Dame dining. First visit experienced very slow/poor service and they offered a scond visit which went well to correct the complaint. I think the new owners have some work to do in order to compete with Seabourn or Regent. Read Less
3 Helpful Votes
Sail Date: August 2018
Once Aboard, it took an inordinate amount of time to receive our luggage (approximately 2 hours). The suite was very small and some of the plumbing did not work: could not regulate hot and cold water in the sink, drain in the tub (2x), ... Read More
Once Aboard, it took an inordinate amount of time to receive our luggage (approximately 2 hours). The suite was very small and some of the plumbing did not work: could not regulate hot and cold water in the sink, drain in the tub (2x), then a loose faucet in the sink after the repair. Only 3 outlets in the entire cabin and 1 was already utilized by the clock. No loutlets in the bathroom except for an electric razor. For the most part the entertainkent consisted of 6 fairly talented young performers (unfortuaately one got incompacitated toward the end of the voyage). One night in the beginning, there was only a terrible movie on 2 little screens and only 4 people in the audience.. We like to dance and there was no dancing until the middle of the voyage and in the bar only.(i believe because a complaint was made by some of the passengers.) The ship missed aGdansk Poland because of Engine problems The last straw was that our "confirmed" seat assignment on Swiss Air was changed without any notification. We were fortunate to find a ticket manager to help us get better seats but not the ones we were assigned. Some of the tours were good and some substandard. For example: in St. Petersburg we were on the canal ride and sat outsided but the sound system was inaudible. Some were boring; some exxcellent. In Latvia the guide was poor. We were on Oceanic previous and was convinced by the travel agent that Silver Seas was a step up. Read Less
3 Helpful Votes
Sail Date: August 2018
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion ... Read More
Cabin was fine but not luxurious. Average compared to other cruise lines with a balcony. Entertainment was poor and boring. No music at the pool and servers did not come up to us and ask us if we wanted a drink. I had bought an excursion for a total of $258.00 and messed up my day so we missed it. I couldn’t get a credit for another excursion and for the price I paid for the actual cruise I was disappointed they would not work with me. I didn’t like having to pay to dine at two of the restaurants. Food was good but I’ve had great food on Norwegian, Holland America, princess and holland. Was disappointed there was not an omelet station and that I would have to order one which took a long time to get. Breakfast was mediocre. The ship wasn’t gorogeous like I expected for a luxury cruise. I did like the size of the ship. The excursions were very pricey. The wait staff was nice and our room Butler was exceptional. Our stay in the ports were pretty short and didn’t like how we ended in Rome but there wasn’t any time to visit the area unless we booked a hotel. Read Less
3 Helpful Votes
Sail Date: August 2018
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was ... Read More
We chose Silver Sea based on previous excellent experiences. Cabin was not acceptable, see below. The Manager of Guest Relations, Ms Ana Pedroso De Lima, could not see us for the first two (2) days of the cruise because she was "busy". The food was generally tasteless. The presentation was often pretty good, but the food just didn't taste good. A big disappointment from our previous experience. Did not check out entertainment; the enrichment lectures by Prof Adelman were great. Service was generally very good, other than the Guest Relations Office. Ports and Shore excursions were great and enjoyable. Based on our experience on this cruise, Silver Sea has lost us. We told everyone how great our experience had been on previous cruises, and in fact some of our friends have booked cruises based on our recommendation. No more. This cruise has destroyed the Silver Sea brand for us (and anybody we know). Read Less
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