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4 Helpful Votes
Sail Date: August 2017
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite ... Read More
We have been onto previous cruises with Silversea on the Silver Explorer and the Silver Whisper. We went on back-to-back Mediterranean cruises with the Silver Muse in August-September this year and were transferred from the Silver Suite 1005 on the first cruise down to Silver Suite 932 for the second cruise. We had no issues at all with Suite 1005 which was on the same deck as the pool. We did have issues with restaurants and the standard of the food, wines etc for both cruises Entirely different matter when we transferred to Suite 932 • the balcony sliding door was off its track and they had to send maintenance to fix that • the air-conditioning was not working and they have to send a technician to reset everything from their control room • the cabin door wouldn't close properly so they sent somebody to fix that and then had to re-glue part of the vinyl cladding covering the door • the bath started gurgling and appeared to be backing up on itself and they had to send engineers to fix that The main ongoing issue was the extreme noise of metal banging on metal & chaise lounges being dragged across the decking. Suite 932 is directly below the pool bar and galley area which appears to have a dumb waiter that runs right beside this suite. The Guest relations manager was advised of this and apparently had engineers above us and people listening on two way radios in our suite to try and solve the problem. We advised her further on numerous occasions that the situation was still not resolved to our satisfaction. The noise started at roughly 7 AM in the morning and didn't stop at anything up to 11 o'clock at night. You could not have an afternoon rest or asleep and we had to use earplugs to try and dampen the noise Nothing that was done on the cruise appeared to alleviate the problem at all. You could also tell which one was our particular suite when docked as it was the only suite visible from shore that had a whole stack of black insulation foam taped around the pipes leading from the verandah balcony into the ceiling above our room. Our recommendation is to never, never, never book Silver Suite 932 and be very careful of any other Suite that is directly under the pool and bar area. Australia Silversea was asked to contact me upon our return and contact details were given to them of this. I waited three or four days after arriving back in Australia and when i received no response I rang them and was advised they would get back to me the next day after they spoke with the manager. Not having heard anything after a month I contacted Silversea Australia again and was told the general manager had been away on business and they were unable to make any decisions until her return. I was then told their idea of restitution was a credit on our next cruise. This was supposed to be a representation of 10% credit on the costs of the one leg of our cruise in Suite 932. All Silversea was really doing was issuing a 10% credit representing what was basically a Venetian loyalty discount on our next cruise If we decide not go on another Silversea cruise, we have not been given any compensation for this past cruise where all the problems were. I felt like we are being held to ransom and requested a refund but they said this was not their policy and will not do it. We could not use the Silver Suite as a Silver Suite and we did not use the veranda or enjoy the Silver Suite facilities at all because of the noise. We would really prefer to receive compensation by way of a fair and equitable refund so that we at least feel as though the issues that we had with this cruise have been addressed. We were not seeking a credit off a potential future cruise but redress for what has happened to us already. The credit note has to be used by October 2018 and I believe it should be open-ended at the very least. It appears that the attitude of Silversea is that the moment something goes wrong, they do not want to know about it at all. As has already been posted on the Internet by many others regarding the Silver Muse and its facilities, we experienced all the same disjointed restaurant bookings as others. In the main, we were unable to easily dine with other people that we met unless we were lucky enough to have the same restaurant bookings for that evening and even that created one or two hassles. The mishmash of having restaurants with their own dress standards meant further confusion when looking to change/make restaurant reservations with new friends. We had booked a number of the specialty restaurants with multiple visits planned over our back-to-back cruises. After trying them all the first time we cancelled all further bookings as it was very hard to justify the increased expense when the menu doesn’t change and the food standard was below par. A lot of the restaurants appeared to have premade a number of their dishes and food was very rarely ever served to the table in anything other than warm at the best. We even tried to have a meal redone but it still came out barely warm. We didn’t try again. Overall we were very disappointed with the quality of food on the cruise and the “supposedly quality” wines that were served ranged online at retail prices between 15-$20 AUD-hardly quality! We finished up dining a lot at the grill because we weren’t happy with the quality of the other restaurants but even their chips were precooked & put onto trays and when ordered they were re-cooked again. They were only thin fries with the result that they were dried out and invariably were served warm at the best by the time they got to our table. Apparently they do not have heat lamps at the grill kitchen as it was designed to be self cooking on the hot rocks. There are also no heat lamps to warm diners on some of those colder nights. A few staff were very good and it was a pleasure to be looked after by them but I feel that the overall standard was below what you would expect for a supposedly “six star” cruise experience. I could go on but we were very disappointed with the overall experience. We have already booked cruises for the next two years but they will not be with Silversea and after this poor experience I doubt that we will ever sail with them again. Read Less
2 Helpful Votes
Sail Date: August 2017
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of ... Read More
My spouse wanted to try the new ship, MUSE and the port itinerary was attractive even though it covered places we had already visited. I have sent a personal letter to the Chairman of Silversea Cruise Lines describing our evaluation of the cruise starting with cabin, restaurants, shore excursions, service. The cabin and dining staffs performed admirably under the circumstances they had to deal with on this shakedown cruise. The shore excursions were poor. The food and wine in Atlantide and La Terrazza was below average however the wait and wine staff were very good. We found out that the menus in these restaurant had not changed since March. This is unacceptable. Since we had enjoyed several SIlversea cruise prior to this most recent cruise, we were very disappointed overall with the experience we had. In the past we had recommended Silversea cruise line to many of our friends. However after this most recent experience we will no long recommend Silversea. The final straw was when we scanned our statement we found that an unauthorized charge was listed as a contribution to a Foundation. While the amount was small the act of billing without our authorization was totally not acceptable and we requested that it be removed which it was. I do not know who authorized this action but it should never had happened. Read Less
2 Helpful Votes
Sail Date: August 2017
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that ... Read More
We linked several segments for a 51 day voyage from Venice to Montréal. During that time there was no change to the dinner menu. There were no special or local alternative items offered, it was exactly the same. Silversea advertises that there are 8 dinner venues but 2 of them are outside and not always available due to weather. Plus one of them only serves Pizza. The upscale fee restaurant La Dame was disappointing: The duck we ordered was cold and had to be sent back, and our white wine was warm. They offered no show changes and only two visiting entertainers during the 51 days. For 35 days we had no lectures and no cooking classes. There was uneven service throughout the ship especially in restaurants. Long waits between courses was very common. At this time we are not sure if we will sail on Silversea again especially on a long cruise. We have sailed on them before but everything on the Silver Muse was well below their standard. Read Less
5 Helpful Votes
Sail Date: August 2017
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we ... Read More
We chose this cruise because it was a new ship and secondarily the itinerary. Not a great decision to select this ship because we were told by staff that they were still, "...working the bugs out of the ship." In our cabin we had no hot water for the first two days of the cruise. The worst part was arguing with the repair person that told us that the ship's hot water is set for 54c (130f) however the water in our room was 30c (85f) and we should be happy with that. The other concern we had was with food. The worst situation was with chicken served in the Atlantide Restaurant. It was extremely tough. The waiter apologized and blamed it on the fact that the chicken was precooked and reheated. They also pre-cook pasta and it is soft and not al dente the way it is served in Italy. Hopefully this is not an indication of a downward spiral of SilverSea's quality. Read Less
4 Helpful Votes
Sail Date: August 2017
We choose Siversea because of their reputation as a luxury cruise line and the itinerary of this 12 day cruise from Venice to Monte Carlo. Our travel agent also recommended Silver Sea. This is only our second cruise. We sailed on ... Read More
We choose Siversea because of their reputation as a luxury cruise line and the itinerary of this 12 day cruise from Venice to Monte Carlo. Our travel agent also recommended Silver Sea. This is only our second cruise. We sailed on Crystal Serenity to Alaska last July and were very satisfied. Overall we were very satisfied with Silver Sea and Silver Muse. Our butler and cabin maid were outstanding. We have nothing but praise for all of the staff. They were very friendly and accomadating. The ship is quite contemporary and well appointed with nice public areas. The food overall was very good. The breakfast and lunch buffet in La Terrazza was always very good. Great variety and presentation. There is no open dining which was our biggest complaint along with most people we met and spoke with. We had dinner reservations in advance thanks to our travel agent but many people did not which was an issue. We were told they will be changing this in October. Also the dress code of formal for La Dame and Atlantde could be relaxed especially during warm weather cruises. Even the informal dress code where men are expected to wear a coat could be dropped. Our favorite restaurants were Kaiseki, La Dame, Indochine and La Terrazza. Our least favorite was Silver Note. Very different menu offerings. The staff refers to it as funky. We call it don't waste your time. You can always eat what ever you choose in your cabin or have a pizza which is very good overlooking the pool. One other short coming is the very small laundry room on every deck. The prices to have the ship do laundry are quite pricey so many people choose to do their own light laundry. The self use laundry is very inadequate and always in use and very hard to use. We only had one hour each of Wi Fi every day for free. Otherwise it cost $25 a day. We felt on a luxury cruise like this that this was a joke for a luxury cruise. Cabins on the upper levals had free unlimited Wi Fi. The smaller passenger ship is very nice. We probably would not choose Silver Sea for our next cruise. There are many other luxury cruise choices. Read Less
Sail Date: August 2017
This was our first time on Silver sea and it was great! We have been on many other cruises before like Seabourn and Regent which are also great but there was something about Silversea that gave that extra touch. The size of the ship was ... Read More
This was our first time on Silver sea and it was great! We have been on many other cruises before like Seabourn and Regent which are also great but there was something about Silversea that gave that extra touch. The size of the ship was great as it is small, where they dock in St. Petersburg Russia doesn't get any better...right behind the Hermitage. It was like staying at a five star hotel right in the middle of St. Petersburg. I recommend you get your Visa for Russia, although it is not necessary if you go on the tours offered, but with a Visa you can go off and on as you please. Great service and amazing food. The staff really got to know you and not expecting any tips..we ended-up tipping our Butler as he was so attentive to our family needs We are going to repeat with Silversea on their new ship the in a few months and looking forward to it. Read Less
Sail Date: July 2017
The Silver Whisper is a small luxury ship. It is very well-maintained and kept spotless by the crew. The dining was particularly noteworthy. One of our meals in the main dining room was regarded by a group of experienced travelers as ... Read More
The Silver Whisper is a small luxury ship. It is very well-maintained and kept spotless by the crew. The dining was particularly noteworthy. One of our meals in the main dining room was regarded by a group of experienced travelers as one of the best meals we have had anywhere in the world, and our meals in La Terazza featured pasta that rivals that found anywhere. The sommelier was knowledgeable, helpful, and personable. Our butler and maid were both exceptionally friendly and professional. If I have a complaint it is that the service in the bar, lounge, and pool deck was inconsistent. Sometimes it was perfect--fast and friendly--but other times you waited a bit to be served. It seemed to depend on which server was on duty. Another small quibble is that the liquor selection is a notch below that found on other cruise lines (mid-shelf rather than top shelf--for example, Tanqueray gin, but not Hendricks). For such a small ship the entertainment was surprisingly good. Overall I highly recommend this cruise. Read Less
1 Helpful Vote
Sail Date: July 2017
We liked our cruise very much. We traveled with a group of 20! I want to thank Peter John our cruise contact for answering all our questions, making arrangements, and herding our group with ease. He was so very grand to work with. I think ... Read More
We liked our cruise very much. We traveled with a group of 20! I want to thank Peter John our cruise contact for answering all our questions, making arrangements, and herding our group with ease. He was so very grand to work with. I think from our group, everyone was happy with the cabins to be sure, and the staff was truly amazing to us. We felt welcomed and special. My only comment that could have been better was the evening dinning. We all loved the pool side dinning, and breakfast buffet...lovely, but the dinners in the main dinning room was not up to par. I would suggest a simpler bill of fare done well than the fussy menu offered. I needed to brush up on my Italian to understand what I was ordering. The portions were perfect to be able to sample some of each course, but the main offering was often not done well. It was nice to know that ordering from the state room menu was offered. The deserts and soups were amazing! Every waitstaff was on point and delightful. Most of us were not on board for the food, but for glorious Alaska. In this regard, there was no disappointment! All of our different excursions were shared and absolutely enjoyed. I personally would not have missed the float plane and crab fest for anything...it took my breath away! It still gives me chills to remember it. The train trip to the Yukon was wonderful...breathtaking views. The Hubbard glacier will forever be a highlight for all of us. We were all so amazed to not only see it but to HEAR it. Wow! We all were lucky enough to see all the animals on the list: whales, otters, seals, killer whales, dolphins, BEARS!! Oh my! (I missed the moose). This trip was on my bucket list, and as 20 of us decided to go together, others as well. It will forever be a wonderful memory to have for the rest of our days. Thank you so much!!! Best wishes from 'the 20' from Florida. Read Less
14 Helpful Votes
Sail Date: July 2017
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our ... Read More
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our experience but there were high points and low points. Let me start with the high points. The ship itself is beautiful. We had a Superior Verandah Suite on the ninth deck, and found it to be extremely spacious and well appointed. Our butler, Anand, and our Suite Attendant, Juvei, both went above and beyond to make our journey an extremely pleasant one! They anticipated our needs before we did, and quickly got used to our preferences in terms of how to make the bed, etc. The only issue with our room was that the walls seemed to be paper-thin. We could hear our neighbors’ conversations as if they were sitting right beside us. We could also hear their TV, as if we were watching it. I’ve been on other, older ships (e.g. Wind Star) where the rooms were perfectly silent. I guess this must an engineering flaw. Likewise, the public areas of the ship were beautifully decorated and exceeded our expectations. We enjoyed the Panorama Lounge as well as Dolce Vita the most. We enjoyed our dinners as well and dined at all restaurants. I was clever enough to have made reservations only many months in advance, as many of the smaller restaurants were booked weeks before our departure. Many people were not very pleased with this dining arrangement, but it suited us just fine. Our favorites included Kaiseki, Atlantide, Silver Note, The Grill and Indochine. We also enjoyed pizza at Spaccanapoli, even as a late afternoon snack. Our least favorite was La Terrazza; while the food was delicious (particularly at dinner), the service fell short. Our water was seldom refilled and we had to ask for more water nearly every time we dined there (breakfast, lunch and dinner). In addition, while the pasta served during dinner was superb, I received cold and overcooked pasta during the lunch buffet (from a hot cooking station). For an Italian cruise line, this should be embarrassing. Likewise, La Dame felt short of our expectations. Again, the food was delicious, but in regards to service, it was excellent at first, but when the restaurant grew crowded, we felt ignored. Our wine was not refilled and we had to ask for more. This is not something I would expect from a Relais & Châteaux restaurant, especially one that requires a supplementary surcharge. Giulia, our server at La Dame, however, was a gem; she was excellent and we cannot praise her enough! As for other meals, our first few days we ate breakfast at La Terrazza, which was disappointing in terms of service (as I mentioned above). The food was adequate. We also enjoyed breakfast on our verandah, always delivered exactly on time (as we requested) by our amazing butler. Where we were most disappointed (common to both La Terrazza and in-suite dining) was cooking of eggs. We like soft-boiled eggs, and each and every time we ordered them, they were either overcooked or undercooked. By the standards of Silversea, this small but important detail was very disappointing. Cooking an egg isn’t rocket science! We later discovered breakfast at Atlantide, and I think this turned out to be our favorite. For lunch, we enjoyed Kaiseki the most - the sushi and sashimi prepared by Chef Laurence rivaled that, which we once enjoyed in Japan! We had lunch one time at Atlantide and it was also delicious; we wish we had discovered it sooner. La Terrazza, again, was disappointing. The crew of Silver Muse was for the most part amazing! Almost all crew members were always enthusiastic and did their best to accommodate us. We have become close will many of them. We would especially like to mention Radek, Monica, Nicholas, Joyce, Faye, Fe, Sheiba, Moses, Stallon, Jameer, Giulia (who I already mentioned), San, Jinji, Putu (both of them), Ketut, Gaudi, Rakesh, Sybila, Diana and Mohamed. There are a couple more whose names we could not recall, but as a whole, we were very, very impressed by the crew! We thoroughly enjoyed all the performances by the six members of the Voices of Silversea. Each show was professionally prepared and appropriately timed. We could not be happier with the entertainment they provided. The same goes for DJ Bart, who provided great music during the day, afternoon and evening. Perhaps there was a tad too much Latin music, if I’m being really picky. As for areas of improvement: the pool deck was a nice place to relax after a tiring shore excursion (or after a day of sleeping in!). However, by the early afternoon there were not enough crew members and we had to walk over to the bar to order drinks. For us, this was not a huge inconvenience, but again, Silversea promises upmost luxury, and fell short in this regard. Also, there were no umbrellas on the deck (as on Wind Star) to provide shade, but I suspect this is due to some rule or regulations for a ship of this size. Our first cruise with Silversea was an expedition trip to the Galapagos. I have to say, we both preferred that style of cruising. While we like to dress up, I felt that having to wear a jacket almost every night for dinner to be excessive. When on vacation, I like to feel relaxed and not “stuffy.” I understand that this is a personal preference of ours, and in no way impacted our overall rating of this cruise. In fact, while onboard, we booked an expedition cruise on Silver Cloud to Antarctica! Finally, I would like to commend the captain, staff and crew for the occurrence during a strong storm. We were dining at Silver Note when we felt the ship tip too much. Apparently, the winds were extremely strong and were pushing the ship sideways. We remained calm but were slightly fearful. The captain handled the incident perfectly, quickly changing course into the wind. It’s such a shame that there was so much damage (broken wine bottles, glasses, even an entire wine fridge!), but at least everyone was safe. Additionally, we commend Radek for his calm handling of this scary situation! We’ve never experienced anything like it, and hope that we never do again! We were quite disappointed during disembarkation. While we waited to leave the ship, there was nothing available: no water, coffee, tea, anything. On our prior cruises (Silver Galapagos and Wind Star), there was always plenty of bottled water available and coffee and tea stations were set up for guests to help themselves. Aboard Silver Muse – nothing. One of the crew members who we befriended ran to her cabin to bring us two bottles of water! The disembarkation procedure could for sure be improved. Overall, we very much enjoyed this cruise, especially the ship itself and its crew. Sure, there are a few imperfections to work out, but we will definitely be sailing with Silversea again! We would for sure sail aboard Silver Muse, but have found expedition trips to best suit our interests. Read Less
Sail Date: July 2017
The itinerary of the three legs was the reason for booking this cruise. We also looked at Regent but Silverseas itinerary was more to our liking. As much as we liked being so catered to, it was hard to socialize with fellow passengers or ... Read More
The itinerary of the three legs was the reason for booking this cruise. We also looked at Regent but Silverseas itinerary was more to our liking. As much as we liked being so catered to, it was hard to socialize with fellow passengers or even to run into them again. I thought the casino left a lot to be desired and didn't have much of a pulse. I personally would like to see maybe more of an "oldies" group in entertainment. Shows that would play the music of the 50 and 60's where we could even dance in the aisle. I love to dance but not necessarily with the young 20 year old singers. Honestly, i thought the food was just so so. What was good was very good, but it was hard to get some plain old home-style soup. We loved the tour guide on the Picasso tour, he was great! The last walking tour we took with actors as the guide was terrible and we took off on our own as well as others we saw. Read Less
14 Helpful Votes
Sail Date: July 2017
This was our 8th cruise on a Silversea vessel, first on the brand new Silver Muse. We wanted to tour the Mediterranean and Adriatic in style and this seemed like the best choice. And we like the Silversea experience. The new Silver Muse ... Read More
This was our 8th cruise on a Silversea vessel, first on the brand new Silver Muse. We wanted to tour the Mediterranean and Adriatic in style and this seemed like the best choice. And we like the Silversea experience. The new Silver Muse did not disappoint. Our Silver Suite was lovely and spacious. The interactive TV's provided a great deal of information that was useful: dining options and the availability of seating, shore excursions, and several US and British stations. The only thing not provided was an optional way to hear the announcements made by the Cruise Director or Captain in our suite. That is not possible on this ship, surprising given the sophisticated TV. You have to go out into the corridor to hear these. Dining was excellent, and we tried pretty much all the options. Atlantide and La Terrazza were our favorites. Atlantide has a very broad menu in a lovely setting and La Terrazza never disappoints. It was very hot so Hot Rocks was a choice only once. Lunch options abound: The Pool Grill provides excellent burgers and sandwiches, Scappanopli has hand made pizza, Arts Cafe has smaller sandwiches in a fascinating setting, and La Terrazza has its sumptuous buffet. The shore excursions were rather average. Seemed like a lot of riding in a moderately air conditioned bus. Something that Silversea could not influence was the oppressively hot temperatures, heat indices over 100f ! But comfortably cool on board. Did we enjoy this cruise and ship? Absolutely, and we booked our next voyage while on board (you save 5% that way), this time in The Caribbean. Read Less
3 Helpful Votes
Sail Date: July 2017
We wanted to visit countries we had not been to before. We especially wanted to see Saint Petersburg and Stockholm. They did not disappoint and were fascinating. We had previously been on a Seabourn cruise and were told Silversea was ... Read More
We wanted to visit countries we had not been to before. We especially wanted to see Saint Petersburg and Stockholm. They did not disappoint and were fascinating. We had previously been on a Seabourn cruise and were told Silversea was comparable. I would give a slight edge to Silversea. The Silver Whisper is a little dated, but overall very comfortable and just the right size for us. The suite was excellent, and our butler, RJ, was very good. We were told the butler would offer to unpack our bags, but he never did. Overall, he was prompt, professional and very nice. The food was overall very good. Breakfast and lunch were excellent. Dinner was average to above average. We were very impressed with the ease and speed of the embarkation process and leaving the ship on the last day. The staff was engaging, courteous and very professional. The preferred docking locations, especially in Saint Petersburg, were a plus. Read Less
11 Helpful Votes
Sail Date: July 2017
We chose Silver Seas because my husband and I wanted to visit Alaska on a small high end ship. We are not big cruisers and love high end hotels, but we knew this was the best way to see Alaska. The service and staff were excellent. The ... Read More
We chose Silver Seas because my husband and I wanted to visit Alaska on a small high end ship. We are not big cruisers and love high end hotels, but we knew this was the best way to see Alaska. The service and staff were excellent. The mix of passengers was varied and we met many people in our age group (50-60) but there were families with mostly older children and seniors as well and it felt very comfortable. The ship was very nice but we were just little underwhelmed with the accommodations. We had just spent 3 days in Vancouver, prior to our departure, at the Fairmont Pacific Rim and were spoiled by the contemporary elegance of the hotel and the fabulous food in Vancouver. The food on the ship was very good in the two main restaurants (The Restaurant and La Terrazza) and we also dined in La Champagne one night, which was wonderful. I loved that the portions were small (but you could have as much as you wanted) and my wine glass was never empty. There was an upcharge for certain bottles iof wine if you wanted to but what they served was very drinkable. All the liquor was top shelf at no additional charge. We did not like the lunch buffet at all and never went to the breakfast buffet. It felt like totally different chef or kitchen. The poolside restaurant was fine, nothing special but not bad . That being said we give very high marks to the shore excursions and the staff that managed them. It was a little overwhelming to chose among so many activities. We wanted outdoor adventures and we got it. All were handled by enthusiastic young tour guides. The beauty of the glacial landscape, animal life and activities were why we went and they did not disappoint. The onboard entertainment was disappointing. Because it was a small ship, there were limited activities even though the cruise director was upbeat. The shows were cast with very talented young singers who gave it their all but the acts felt old. The one lecture a day, about Alaska, was boring. We did enjoyed the casino after dinner, both winning ( which brought us back each night )and losing. Could have used more to do on at sea days but there were only two so we were fine and enjoyed the spa and the gym. It was also nice to have a run around the deck weather permitting, as the views could be gorgeous. Any more than that at sea and the lack of exciting on ship activities would have been a problem. I would do it again to travel to places where it made sense to cruise and use this experience to guide me as to the what I would look for going forward. Read Less
5 Helpful Votes
Sail Date: July 2017
Our first cruise was in 2006, to Alaska, on the Silver Shadow. We decided, after having sailed on five of the ships on this line, to revisit both the Shadow and Alaska. We have just completed 196 days on Silversea, and will probably ... Read More
Our first cruise was in 2006, to Alaska, on the Silver Shadow. We decided, after having sailed on five of the ships on this line, to revisit both the Shadow and Alaska. We have just completed 196 days on Silversea, and will probably never sail on another cruise line. As usual, service is impeccable and we are always amazed at the service, the friendliness of staff (many of whom remember us from other cruises), and the excursions that are offered. Both the embarkation out of Vancouver and the return were smoothly handled. The Shore Excursion staff has really improved the departure of people leaving on tenders to the port. Meeting in the Venetian Lounge, with excursion numbers clearly marked, made the departures go flawlessly, at least to the passengers' eyes. Directions were clearly stated, there was no mass stampede to get to a tender, and we were very impressed. The menus offered many choices, the anytime menu was never a problem, and the food preparation was excellent! Wait staff are very attentive, without being intrusive. The entire voyage was another winner! And of course, we'll be back! Read Less
5 Helpful Votes
Sail Date: July 2017
This was our second cruise with Silversea, and we had another wonderful experience. From our hotel pick-up in Vancouver to transfer to the ship, all the way through picking up our luggage in downtown Anchorage at the end of our voyage, ... Read More
This was our second cruise with Silversea, and we had another wonderful experience. From our hotel pick-up in Vancouver to transfer to the ship, all the way through picking up our luggage in downtown Anchorage at the end of our voyage, everything was just about perfect. From getting to the cruise dock and leaving our tagged luggage with the porters, to being fully checked in and sitting down to lunch took only 30 minutes! (Contrast that to standing in the check-in line for our last Princess cruise for 40 minutes!) Our suite was spacious, the bathroom included a full-size tub, and the veranda added light to the suite. (On our first Silversea cruise, we opted for a suite without a veranda. We discovered this cruise that having the veranda added a significant amount of light to the suite. Even though we didn't sit out on the veranda very much, upgrading to the veranda suite was worth it.) With only 342 passengers on board, the ship never felt crowded; the only time we even noticed how many people were aboard was when most of us were crowded on the top deck to view the Hubbard Glacier! Even the theater seating is spread out enough so you never feel cramped. We enjoyed all of the destination lectures given by Jay Wolff, who told the history of Alaska in a series of engaging stories. If you are a foodie, take advantage of the option to make dinner reservations in advance of the cruise, particularly if you want to dine at La Champagne. It only seats about 20 guests each evening, so seats go fast. They serve a delicious six-course tasting menu, paired with wine; this is well worth the additional cost. Also take advantage of making shore excursion reservations ahead of time, so once you get onboard, all you have to do is relax and enjoy the cruise. The shore excursions we enjoyed were: Ketchikan--bear watching (we saw one adult in the river and one juvenile in the bushes) Juneau--whale watching (we saw four humpbacks, a pod of orcas, and a pod of Dell's porpoises) Skagway--helicopter flight, hike, and train package; the hike was to the toe of a glacier Sitka--salmon fishing (We didn't catch anything, so this was one of few disappointments.) If you do order a room-service dinner, I suggest that you ask your butler to space out delivery of the courses. We neglected to do that, and some of the side dishes were cold by the time we got to them. (I was a bit surprised he didn't take care of that; but what a minor hiccup.) Be prepared for severe cruise-ship withdrawal after you get off the ship! To combat this, start planning your next Silversea cruise right away! Read Less
10 Helpful Votes
Sail Date: July 2017
Our review may seem harsh, however, we are rating our experience on the Silver Spirit to numerous Seabourn cruises over the last seven years. There is no comparison. We were in the owners suite (No. 802) on this trip and have booked the ... Read More
Our review may seem harsh, however, we are rating our experience on the Silver Spirit to numerous Seabourn cruises over the last seven years. There is no comparison. We were in the owners suite (No. 802) on this trip and have booked the same level suite on Seabourn so we feel our comments are fair and balanced. 1)The ship seemed tired and in need of an update; the public areas and the bars did not have any energy and our entire experience was boring. . 2)Our cabin also needed an update (i.e. furniture, carpet, etc.). The air conditioning was sadly lacking and even after multiple visits from engineering the room never really cooled off. The curtains had to be drawn all day, every date to abate the heat, thus we never had an opportunity to enjoy exterior views. 3)Dining was our biggest disappointment. Menu choices were limited and varied little from day to day. The room service menu was very limited and the food was tasteless.The only exceptional meal we had was in the French Restaurant (which had the same menu every night of our cruise). No comparison to what we have experienced on multiple Seaborn ships. 4)Service: Although the "language of the ship" was English, staff and crew generally spoke languages other than English when talking to each other. No one, other than our butler, ever learned our names and never used our names without first determining our suite number. Even though we were in a premium suite we never met any of the senior crew members or officers. Ports and shore excursions were great, but they were not the ship's program. They were arranged by David Morris and/or our Dallas travel agent. We will not be sailing again on a Silver Seas ship. Read Less
9 Helpful Votes
Sail Date: July 2017
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor ... Read More
We selected this ship because of the itinerary and the fact the ship was new. It is underwhelming ship, the decorating was prefabricated a la Mobil home like. The public restrooms were so cheap looking, I hesitated to use them. The decor on the stairwells were ridiculous looking, so skimpy and unimaginative. There was not a nice place to take a photograph. The room was alright, not great. The bathroom had only open shelves, not one drawer and when taking a bath you could see all of the untidy plumbing etc under the sink. The bedroom area and closet had good drawer space but not a smaller drawer for cosmetics. The mirrors are poorly placed so it was impossible to see yourself in the floor length mirror as the bed was right behind you. The shower was all prefab plastic and the one small stainless steel soap holder was open on one end so everything fell out. The shower was rather small and awkward to maneuver. The balcony chairs are so cheap looking and uncomfortable. The railings all look unfinished. The pool area is already dated looking....the chairs were also not comfortable at all. The separate dining areas were a little annoying, always having to check which restaurant at which time, too much work. The restaurants Le dame and Atlantide were fantastic, other restaurants were all mediocre. The only thing nice about Indochine is the name, the food is awful. La tarraza is the Italian restaurant and the menu was a poor selection of food. There was not one veal scallopini dish. I was to,d if I special ordered it that the chef would make it for me and I did so and then they said it was not confirmed and they couldn't prepare it for me. Very sad.... The gym is too small and there is no internet or television service in there. The trainer Rachel is great however. The spa area is also small, however the massage and pedicure I had were very good. The public laundry was too small and had one bad iron and board so close to the wall it was difficult to iron. The positive comments are the staff is superb and extremely attentive. I would never go on a silversea cruise again! The bottom line, the line is lacking an element of class or luxury! Regent, Crystal cruise lines are way above and that's where we will go with from now on... Read Less
9 Helpful Votes
Sail Date: July 2017
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely ... Read More
Recommendation from friend, Nice itinerary. Did not feel like we where in a top cruise. I prefer by far the treatment received at other luxury cruises (Seabourne is great). Ship was beautiful, food great (though sometimes extremely slow, once we had to wait 1 hour between our soup and main dish at Indochine, The waiter was very ashamed of the situation but that is not an excuse.) There seemed to be a lot of excuses actually, like that the ship was new, that should not be an excuse. Lots of guest had complaints, one even talked about sending a letter with his attorney (a little excessive for my taste, but he had a plumbing problem so how could I know his experience.) Service at the pool terrible, Nobody was capable of spreading a towel on our daybeds, which is expected at luxury hotels and cruises. This is nos Carnival... The food was great, the wine was great, the boat beautiful, but it is really a shame that the service was so bad. Its not even an issue of attitude (other that the pool), it seems to be an issue of motivation, training, supervision or something like that. We stayed in a large room (Silver Suite), so you would expect that they pay the same or better attention to us, but sometimes it even seemed that because we where young, they seemed to be less interested in us (My wife and I are 32). Jacuzzi stopped working, we reported it, supposedly fixed, but never worked again, got tired of reporting it. Too bad... Read Less
3 Helpful Votes
Sail Date: July 2017
Chose cruise for itinerary. Usually sail with Crystal and I missed them! This ship pretty but staterooms' soundproofing lacking because TVs were in wall. Could hear neighbors' TV right through the wall, Food was not memorable ... Read More
Chose cruise for itinerary. Usually sail with Crystal and I missed them! This ship pretty but staterooms' soundproofing lacking because TVs were in wall. Could hear neighbors' TV right through the wall, Food was not memorable and passengers had no open seating option. Had to reserve every night--earliest was a 7 p.m. reservation. One show each night at 9:45 or 10 p.m. --not good for those passengers who go to bed before midnight. Tiny library. Service was excellent. Scenery and excursions very enjoyable. Went a day early to Athens. Very nice hotel stay with concierge level upgrade. Enjoyed Silversea's provision for business class flights. Traveled by myself as I usually do and encountered some staff who did not react as I would have expected. Given my experience, I doubt I will be taking another cruise with Silversea. I have conveyed everything I have said here in my surveys on the ship and in conversations with staff on board so nothing in this review should surprise them. Missed having lectures to prepare for port visits. Great fitness option Read Less
3 Helpful Votes
Sail Date: July 2017
The ship is new & beautiful, & the staterooms are terrific. All the ports of call were excellent, & the people working on the ship were great. The shore excursions that we took were, for the most part, excellent. We ... Read More
The ship is new & beautiful, & the staterooms are terrific. All the ports of call were excellent, & the people working on the ship were great. The shore excursions that we took were, for the most part, excellent. We especially liked the Opera nights, & we really enjoyed the late night dancing up in the Panorama lounge. The decision to spread the dining between multiple restaurants was effective in making the ship appear less large, but it also was a barrier to meeting people & forming new friendships. The reservation system was confusing & cumbersome, as was having different dress codes for each place. The exercise facility is entirely too small & has average equipment. The need to pre-order certain types of alcoholic beverages before starting the cruise or not to have them be available is also not well done. We were not used to a high-end hospitality business telling us that they could not get us what we wanted. We loved many aspects of the cruise, but we would not sail on this ship again. Read Less
6 Helpful Votes
Sail Date: July 2017
Embarkation from the port in Athens was remarkably smooth and fast. We were among the very first passengers there which probably helped. We went to the pool deck for lunch and it wasn't too long before we were allowed to go to our ... Read More
Embarkation from the port in Athens was remarkably smooth and fast. We were among the very first passengers there which probably helped. We went to the pool deck for lunch and it wasn't too long before we were allowed to go to our suite. Luggage took a little while to arrive, but not an unacceptable amount of time. The ship is pristine. Our silver suite on deck 10 was extremely comfortable. A very pleasant sitting room with balcony, bedroom with comfortable bed & beautiful bed linen. A very spacious walk in robe with ample hanging space and hangers plus cupboard space. We had a lot of luggage and were able to unpack and put away everything. The bathroom is beautiful. A seperate toilet, huge shower and spa bath and double sinks in a well equipped vanity. Our butler and cleaner were both lovely people and extremely helpful. I have read a lot of criticism about the lack of a communal dining room on the Muse and also difficulty getting into the restaurants. I can't agree. It was my first cruise so I have no experience of the communal dining room. We only pre booked a restaurant for the first night. After that we would speak to our butler each morning and tell him which restaurant we would like for that evening, it was never a problem. We did dine ashore on a couple of occasions. The service in all the restaurants we tried was excellent and the food very good. The only problem I had was at breakfast in La Terraza where the service was sometimes a bit distracted and haphazard. We spent a lot of time on the pool deck as the weather during our cruise was extremely hot. The pool is beautiful and filled with salt water so there isn't that awful chlorine smell. The service around the pool was excellent and it was great to be able to simply move from your lounge bed to a table for lunch. We didn't take part in any shore excursions. They all started early in the morning and we are not early morning people. We would go ashore when it suited us and either wander around or get a taxi to a specific location. For example on Santorini, I chose a beach which was about 20 minutes in a taxi from the port. It was great, well equipped with waiters providing drinks and food & it was lovely to be able to swim in the Med and we simply told the taxi driver when to return to pick us up & he was there right on time. We did a similar thing when we got to Taormina. We did go to the casino, which is very small but perfectly adequate, but not to any of the after dinner entertainment, it simply didn't appeal to us. I did use the Spa for a facial, massage and manicure. The facial was very disappointing with half hour taken trying to convince me (unsucessfully) to have some extremely expensive anti aging treatments. The massage was excellent, although at the end I was talked into buying several hundred dollars worth of product I really didn't want. I was so relaxed after the massage she could have sold me a house. The manicure was perfectly adequate although expensive compared to what I get in Sydney. Disembarking in Rome was again easy although I must admit I didn't expect to have to leave quite so early (cabin vacated by 8.30am) and having your luggage picked up the night before is a nuisance as all the toiletries you need for the morning plus your nightwear then have to be carried with you. Would I go on the Muse again? Definitely if the itinerary was different. I didn't like the concept of a different port each day. There really is no time for anything but a very superficial look at each destination. If there were fewer ports but several days in each one I would happily travel on this ship again. Read Less
9 Helpful Votes
Sail Date: July 2017
Chose from Tower Bridge so no flying. Excellent enbarkation but waiting staff organisation disorganised for first few days. When we left at 6am no hot drinks available. 3 days into the 14days the restaurant had run out of Pouilly Fume, ... Read More
Chose from Tower Bridge so no flying. Excellent enbarkation but waiting staff organisation disorganised for first few days. When we left at 6am no hot drinks available. 3 days into the 14days the restaurant had run out of Pouilly Fume, Sauvignon blanc and Pinot Grigrio. Plenty of other wines but not to our taste, luckilly plenty of champers. Cabin staff excellent and cabins good. Ship seems a bit tired and old fashioned. Normally we would have expected short talks on next port of call, history things to see and how to get about on your own. Sadly lacking. This our second cruise on this ship, the first was excellent but this not so good and we would think carefully before using Silversea again - it all depends on destinations . Having said that we had an enjoyable time with excellent food. There was a cruise director on the ship but I have no real idea what he did apart from telling us the gang plank was down, what time to get back. Oh he ran a trivial pursuit quiz eack afternoon. One last thing, the on board lectures about world politics were very good. Reading through the above I seem a bit negative but our previous cruise on Silver Wind was so good so maybe this was a glitch. Read Less
2 Helpful Votes
Sail Date: July 2017
We chose this cruise for it's small size, luxury and staff ratio to passenger. It was nice, but older, worn furniture, drapes, etc. We had a butler who was awesome, the dining was lovely, service excellent, food was good(while we ... Read More
We chose this cruise for it's small size, luxury and staff ratio to passenger. It was nice, but older, worn furniture, drapes, etc. We had a butler who was awesome, the dining was lovely, service excellent, food was good(while we could still taste it). Shore excursions were ok, somewhat pricey. We didn't enjoy them much because we got sick day 2 of the cruise and haven't stopped coughing or blowing our noses or sweating and having chills and body aches since......we have been home a week now, and still no change. Everyone in our party got sick. It is disappointing to spend over 5K+ per passenger (more money than we've ever spent on a cruise to celebrate a special anniversary) on a luxury cruise (just to sail, not including excursions) - and not get to enjoy it because of influenza that seems to be prevalent in Alaska on cruise ships this time of year. There was no warning, no enforcement of hand sanitizing, nothing. We are very disappointed. Buyer beware. I wish I could have a "do over" We missed 3/4 of the cruise due to illness. Read Less
5 Helpful Votes
Sail Date: July 2017
This is our second trip on Silverseas. I enjoy the intimacy of the small ship and first class service. This won't be our last cruise. During the cruise, I attended the cooking class on board and it was fantastic along with ... Read More
This is our second trip on Silverseas. I enjoy the intimacy of the small ship and first class service. This won't be our last cruise. During the cruise, I attended the cooking class on board and it was fantastic along with High Tea and the many evenings of entertainment. The entertainment was outstanding. The voices of these young people were highly skilled. The theater was filled every night. I loved the smaller portions served, I actually did not gain weight on the trip. The food was outstanding in every venue. I got into the Terrace and LaTerazza but the chateau relaix restaurant never opened up. The hot stone cooking on the ship was amazing. I've shared our wonderful times with friends and we had friends join the cruise - so much fun cruising with friends. We explored everyday which is always a highlight. I'd highly recommend Silver Seas to anyone. Read Less
9 Helpful Votes
Sail Date: July 2017
We never thought we would enjoy cruising, but Silversea proved us wrong. When we decided to cruise Alaska, we chose Silversea because of the smaller size of the ship and recommendations of others. Embarkation and disembarkation worked like ... Read More
We never thought we would enjoy cruising, but Silversea proved us wrong. When we decided to cruise Alaska, we chose Silversea because of the smaller size of the ship and recommendations of others. Embarkation and disembarkation worked like a well oiled machine: smooth and fast, perhaps a function of the smaller number of passengers.The ship was impeccably clean, our suite was exactly as pictured, spacious and beautifully decorated and was very comfortable. The food was way above average and service extremely attentive. We never had a disappointing meal. In Sitka, we chose the Sea Otter Quest and saw an amazing amount of wildlife: sea otters, humpback whale, Stellar sea lions, harbor seals, bald eagle, and 3 brown bears! In Juneau, we did the Mendenhall glacier float trip, which was just ok. There were 2 short rapids, but I think only because there had been rain. In Skagway, the White Pass Railway offered more of the spectacular scenery we had been enjoying, as well as a sobering perspective on what the "stampeders" endured. A highlight of the trip was in Ketchikan, where we did the zip lining with Alaska canopy tours. I challenged myself to do this, but so glad I did, and would love to go again! There is a huge number of excursions to choose from. Our criteria were that they should be short enough to also allow time to explore the ports and not add too much to the expense of the trip. We had no trouble fulfilling these and we were overall satisfied with our choices. Here was our typical day: breakfast, shore excursion, lunch on board, back to shore for exploring and a little shopping :-) , relaxing on board, (we only did tea once, as it was just too much food!), drinks at the bar while enjoying an excellent pianist, enrichment speaker, dinner, entertainment ( 6 singers performing differently themed shows), then ended the evening in the bar with a terrific guitarist/singer. You will never be hungry, as food is available at all times and included. Wine and cocktails are included, though premium wines are extra. Would love to sail with Silversea again, and hope to do so. Read Less
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