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Sail Date: March 2019
Just completed an extraordinary trip 8 person family trip with our grown children and their loved ones. Trip was to celebrate my wife's 70th birthday with the family, but the Galapagos and Silversea provided the perfect backdrop. Many ... Read More
Just completed an extraordinary trip 8 person family trip with our grown children and their loved ones. Trip was to celebrate my wife's 70th birthday with the family, but the Galapagos and Silversea provided the perfect backdrop. Many of the other reviews have mentioned the magnificence of the islands and the fauna and flora. I'll only add that words can not adequately express what one will experience either in the water or on the land. We have lived and traveled in many countries, but never have we experienced the wonders of snorkeling up close (sometimes inches away)with sea lions, manta rays, sharks, galapagos penguins, sea turtles, and more all within the same ecosystem. Bottom line-the western Galapagos is everything and more than you've read. The ship itself is dated, but certainly very acceptable for a Silversea cruise.In fairness the new Silversea Galapagos ship arrives in 2020. Rooms were very good, but somewhat short on storage space. We loved the location of our room # 345 as it was central to the meeting room, exit to the Zodiaks, dining room. The crew from wait staff to expedition were fabulous. The young chef (Andrea) was amazing in the preparation of her lunch and dinner menus-fish lovers will marvel at what can be prepared. The expedition crew/guides were extremely engaging and knowledgeable, and I'd be surprised if there was a better group of guides in the Galapagos. Finally a note of caution on the activities in general. This is not a sit back and relax cruise. If you are not on a hike (sometimes quite challenging), then you're in the water snorkeling. In other words one is very active during the day, and after dinner did you rarely see anyone on deck after 10pm because people were in bed and exhausted. If mobility is a concern, then I would carefully consider if this is the right trip. This trip will always have a very special memories for my family. Read Less
2 Helpful Votes
Sail Date: March 2019
A friend told us of a "bargain" cruise on the Silver Wind sailing from San Juan. Therefore, we signed up for the cruise. The Silver Wind is an older ship which apparently is due for a makeover in 2020. Also, it is supposed to ... Read More
A friend told us of a "bargain" cruise on the Silver Wind sailing from San Juan. Therefore, we signed up for the cruise. The Silver Wind is an older ship which apparently is due for a makeover in 2020. Also, it is supposed to outfitted to sail to Norway and even the Arctic. In any event, I had read reviews online about how it is an older ship. Indeed it is. There are a number of pluses about the Silver Wind. It is a small ship with not too many decks. Thus, it is easy to get around without thousands of people being on board. The ship still has a nice design, and we were always able to find seating in the theater, unlike some larger ships on which we have traveled. There are basically 3 restaurants: the main restaurant, with open, anytime seating; La Dame, in which it is hard to get a reservation, and The Grill/Hot Rocks on deck 8 by the pool bar. For the most part, the food was good. The dinner at La Dame was excellent, as was the service. Dinner at Hot Rocks was also good; I like to choose the meat and cook it on the hot stone. Of course, others chose to have the chef cook their entrees. Lunch at The Grill, however, was hit or miss. My wife ordered a reuben. Anybody who knows what a real reuben sandwich is would be appalled. The sandwich had a few very thin slices of some processed meat, nothing like what a reuben is supposed to be. Even though my wife complained, the chef either didn't care or couldn't change it since the same lame sandwich was offered the whole cruise. Service in the dining rooms was usually quite good. The sommeliers are excellent, and the ship has a decent wine list, although some of the wines are a little overpriced. The serving staff was quite friendly as well. Generally, the bar drinks were good, though some were a little off. The pool had a number of lounges. Usually some were available, at least in the morning, since the cruise had no sea days. The pool was closed once for "sanitation". It is a small pool not conducive to swimming. The cruise director Colin is engaging and an extremely talented pianist. The singers were quite good; 2 of them had operatic voices. The shows were entertaining. The lecturer was John Pennycate, who gave several interesting historical lectures, although he was not allowed to talk about the controversial subject of the use of nuclear bombs during World War II. Our butler Ranni was hit or miss. For example, once we asked Ranni for a bottle of white wine, 2 diet Cokes and extra glasses. He didn't bring any of them. Other times, he brought ice as needed for me to ice my knee post surgery. Our room steward Karin was good, although she forgot to leave us wash clothes once. The ports of call were often lesser known Caribbean islands. The most well known was St. Barths. The only ship shore excursion we took was to Belle Mont Farms for lunch and an island tour of St. Kitts. The lunch was good with many ingredients grown on the site, and there was more than enough to eat. The tour was all right, but not outstanding. Also, the tour seemed a little pricey for what we got. On Antigua we had booked a tour through Costco which was much cheaper, although the lunch there could not hold a candle to the one on St. Kitts. For the most part the excursions were for snorkeling, sailing, etc. The one to the Baths apparently was somewhat risky since some people slipped going down around or through the rocks. The Silver Wind is not designed for children travelers, but several families brought children. There are not child activities on board. That having been said, this was our last Silversea cruise. The people on our deck were notified that the hot water would be turned off from 2:30 PM to approximately 3:30 PM for maintenance. Nothing else was said, and no warnings were given. When my wife took a shower later that afternoon, she noticed that her white wash cloth turned rust colored. When she dried off, rust-colored spots dotted her bath towel. Obviously, there was a lot of rust in the line, but the ship's personnel did not warn anyone of that possibility. My wife called the butler, who said that he was sorry. Then he ran the cold water. After he left, I turned the temperature to all hot water and let it run a long time. The bathtub floor was filled with dirt, sand, rocks and rust. I went to the reception desk and complained that they could have waited until the ship docked at the end of the cruise to do the work. The receptionist claimed that it was an "emergency". If it was an emergency, the work should have been done immediately, not hours later. I told the receptionist that at least the ship should have warned passengers about the possibility of dirt, rust, etc coming out of the shower and faucet and told them to run the hot water for a long time. The receptionist claimed that rust and dirt had never come out of any faucets or showers before. I told her that was extremely difficult to believe given how old the ship was, the maintenance problems and the likely result. After all, a hot water line broke earlier in the cruise, requiring the ship to move the occupants of two suites to other accommodations. Furthermore, outside of a perfunctory "I'm sorry" initially from the reception, there was never any apology from the hotel manager or anyone from the cruise line. Apparently, they felt that it was not a problem. We have sailed many cruises. While maintenance issues can pop up from time to time, we have never experienced anything close to what occurred on this cruise. The water coming out of the tub faucet at times looked like sewer water, and it left enough residue for us to start our own dirt lot. To cover my wife in rusty, dirty water was truly appalling. Not to apologize formally for such a horrible incident, however, is inexcusable for any cruise line, much less a so-called luxury cruise line. So I hope that Silversea enjoyed our dollars. They won't be getting any more from us ever again. Read Less
3 Helpful Votes
Sail Date: March 2019
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I ... Read More
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I have done 27 Cruises and it is 4 - 4.5 stars at best. So in summary I paid a six star price for a 4 star ship. Everything on board is the cheapest of the Cheap. Even the bottled water in the cheapest they could buy. No Evian here - cheap water from somewhere in China. Ship - Tired and Run Down. Staff - poor levels of english and you have to ask for everything 4 times Management - Don't care - we told them of our dissappointment only to be ignored - One manager organised one special meal for us and that was it. Special Requests - At first they tell they can't do special things for you hoping you will stop asking then after a while the reluctantly give in and get it for you - not what was expected on a "6 star" ship. Don't expect any pampering on this ship. They claim to have daily yoga, pilates and fitness classes - they had nobody on board to do them. Out of 27 cruises Silversea are in my bottom 5. Read Less
3 Helpful Votes
Sail Date: March 2019
The ship is in excellent condition. The cabins are very nice and very clean and the bed was comfortable. The food was excellent and high quality. Filippo Bulgarini the Maître D is very good at insuring everything is perfect. All staff ... Read More
The ship is in excellent condition. The cabins are very nice and very clean and the bed was comfortable. The food was excellent and high quality. Filippo Bulgarini the Maître D is very good at insuring everything is perfect. All staff members have a excellent attitude and really care about insuring you have all your needs and wants met. Lots of area's on the ship to relax and enjoy the beautiful views. The on board credit was very easy to use and the store on the ship had a great selection of watches and clothing. We have travelled on many cruises. This was our first cruise with Silversea and we will return very soon because the overall experience was better than advertised. The ports of call were excellent and the extended stay in some of the ports was great because you did not feel rushed. The ship arrived on time to the ports of call everyday. Read Less
3 Helpful Votes
Sail Date: March 2019
I have been cruising with Silversea since 2002, when it was one of the top luxury lines in the world. Since RCL bought Silversea last year, things have certainly declined (if my recent cruise on the Silver Wind is any indication). ... Read More
I have been cruising with Silversea since 2002, when it was one of the top luxury lines in the world. Since RCL bought Silversea last year, things have certainly declined (if my recent cruise on the Silver Wind is any indication). Cruising from San Juan to Barbados (3/3-3/10/2019), I was dismayed at the difference in quality. Staff caught in blatant lies regarding poor tender schedule, with no apology; inadequate staffing poolside; failure to inform me of a day pass I could have purchased at the end of the cruise at a local hotel to pass the day until my Silversea-arranged flights home; water bottles in our room filled with tap water and reused by the butler every day, instead of fresh bottled water; lack of on-board activities; very late- opening casino with only one black jack table and no players (due to the late hour); room service and concierge desk staff not fluent in English; I could go on. The main dining room had a decent menu, but the portions were miniscule. Terrazza food was good, but the Grill was not. The cabin bathroom was only big enough for one person to use at a time. There was no fan to vent odors. Shower was inside tub with very high side, making it inaccessible to those with disabilities. A fellow cruiser said Regent cruise lines has enormous bathrooms with separate stall shower and tub; perhaps when the Silver Wind is refitted AGAIN (2020) this will be done. Best part of the cruise: Our wonderful butler, Raj, and our very hard-working and always smiling cabin attendant, Neal (?). Although tips were included in the fare, I tipped both of them extra for extra-ordinary service. Sad to say, with 6 Silversea cruises under my belt, there will not be a 7th. I will be switching to Ponant and SeaDream. Read Less
2 Helpful Votes
Sail Date: March 2019
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They ... Read More
We like the cruise it was small ship i was shock about the jogging track it didn't look like the picture . Emergency drill was get but when the crew did there they barge in room 422 that where they keep the crew life jacket . . They block with rope between 429-431 & 433-435 other than that it was fine so you step over to get to the main dinner restaurant and elevator . For people confusion there was no 430 or 434 . The newspaper was a day behind unfortunately the sad part it was on the tv & in your itinerary . Free movie, free tv show episode , menu , live tv with 20 channel. The fitness centre was great so there were 2 separate and new machine call scale runner for kid to understand it like the the dog walker treadmill in Jetson . There no elevator to deck 9 . You can tour other sliver sea ship and eat for a day but be back on your original boat by 6pm. Not lot of kids around 6 with 2 babies what hear about the sliver spirt there was about 6-8 on that boat. Show room and card room was master so was the library and panorama lounge. Read Less
1 Helpful Vote
Sail Date: March 2019
I'll begin with what I liked about Silversea. 1) Very Nice room and pool deck area 2) Room service was very quick and food was hot I've sailed Seabourn and Celebrity previously and I'd rate the Silversea much ... Read More
I'll begin with what I liked about Silversea. 1) Very Nice room and pool deck area 2) Room service was very quick and food was hot I've sailed Seabourn and Celebrity previously and I'd rate the Silversea much closer to Celebrity regarding food, & service and wine below celebrity. The food/wine: fine - nothing to write home about nor was is bad except maybe for breakfast. The bacon was so salty it was basically inedible and the sausage was like nothing I've ever had before - I'm not sure what it was but very tough and dry. They couldn't poach an egg medium without me sending it back multiple times and feeling like a jerk. I asked for cream or half and half for my coffee in the mdr and it would take 10-15 every time to get it (3 different times eating there). The buffet breakfast was easier as long as you took the food off the buffet (no omelets or eggs Benedict) - waffles were like rocks and always forgot to serve syrup. If you want to eat at a specialty restaurant - good luck getting a reservation if you didn't book it weeks/months prior to the cruise. We sailed Oceania recently and they gave each passenger a set number of times they were able to eat at a specialty restaurant which guaranteed passengers a minimum opportunity to get into their specialty restaurants that were actually very good food. The wine - THE WORST RED SELECTION EVER! I don't have an expensive wine pallet however the red wine was yellowtail grade at best that I actually used $100 in credit to buy a bottle - I've never needed to buy a bottle of wine when I have a drink package or all inclusive - but they were serving Wente as a white wine option. I actually took a picture of the "rueben" sandwich they served, it was amusing - 1 slice of corned beef - there was more sauerkraut then meat. Portions were small but we like it that way as we hate waste - but I actally orded a 2nd lunch on day as the portion was so small - but again that is better than the reverse but I'm a small eater. Service - so different from Seabourn - I was actually embarrassed by the friends we convinced to join us. 1) this was mainly an asian population and though polite - they don't smile, ask how everything is and are robotic in fixing anything not right. The number of times I went to the pool bar and there was no one in sight that I had to go looking for someone. Our butler was good - he had appetizers in our room each day around 4 and even polished my shoes without me asking - though I just had them done and they didn't need it - it was very nice of him. However we had to ask 2 separate times for additional shampoo and body wash -no biggie however they pro-port to be luxury. Always Sir or Madam - Seabourn knew our names by the end of the first day - always a smile like they really wanted you there and were happy to assist you - unlike silversea where you felt like you were imposing. Excursions - so bad I don't have enough time to review them all except 2 cases. They cancelled one excursion I really wanted to do and I was told for safety reasons, another passenger was told because the company cancelled the excursion that week - we were in port with the sister ship who went on the excursion and supposed from a 3rd passenger the company was looking for us that morning. 2nd Case - a 7 hour excursion that the manager of the excursion department went on with us and took copious notes - and later sent a letter of apology for the excursion (after wasting our day and no refund). Of the 7 hours we were on a bus for 4 hours of it (this was not a tour excursion - I don't do those) and 1 hour at lunch. We did have 1 excellent excursion because of the people running it - beyond welcoming - We each gave them a $100 tip. The number of other passengers that we befriended that then asked, " so what do you think of this cruise?" - and then went on to say they weren't impressed was interesting - at least three that approach my friends an I - so you know it is much more since I was not vocal in the least - though finally spoke to the hotel director. Other notable points: my friend is a gambler - though not important to me, he was very frustrated by the lack of staff in the casino (2 people at max - a person had to come off a table to act as cashier. Again - this is NOT a luxury experience - food, Alcohol and entertainment are better on Celebrity - if you want luxury and a small ship go on Seabourn. Read Less
2 Helpful Votes
Sail Date: March 2019
Silversea was a new cruise line for us and reading some of the reports on here you would think it was a cross between old Fred Olsen and new Costa ships! Nonsense - it was quite simply one of the best cruise ship experiences we have ... Read More
Silversea was a new cruise line for us and reading some of the reports on here you would think it was a cross between old Fred Olsen and new Costa ships! Nonsense - it was quite simply one of the best cruise ship experiences we have ever had. Seven days of small islands in the Caribbean - 300 guests, super service and some of the best food and wine we have ever had on a cruise, and that was without sampling the delights of La Dame which was an $50 per head. Excellent entertainment, smaller scale and more personal excursions - what is there not to like? We got a great deal and interestingly 70% of our fellow cruise passengers were also new to the company. Would we sail with Silversea again? Like a shot, particularly if we got the price and on board credit that our travel agent negotiated. Read Less
Sail Date: March 2019
A bucket list type trip for sure! The Galapagos islands were truly mesmerizing. They were remote, unspoiled, filled with animals (many endemic to Galapagos) and the scenery was over the top. We chose Silver Seas as it had great ... Read More
A bucket list type trip for sure! The Galapagos islands were truly mesmerizing. They were remote, unspoiled, filled with animals (many endemic to Galapagos) and the scenery was over the top. We chose Silver Seas as it had great ratings and we wanted a slightly larger ship with very experienced naturalists. While the ship holds about 100 people, I think we only had about 85 on board and it never felt crowded. Silver Seas has this down pat! From the moment you arrive at the airport, it is well organized and orchestrated. You never felt rushed or like you were part of a herd. Each experience was personalized and the staff and crew were very polite, respectful and helpful. Each day, you wake up early and head out for excursions. Most days, there were options to choose from. Each excursion started in a zodiac and you headed out to explore an island, snorkel, kayak or visit a small town. Each zodiac had a guide who lead you through the excursion and ensured each guest got the most out of it. The animals are a highlight of the whole trip. They are not afraid of people and you get a very up close (but not too close) experience with sea lions, birds, iguanas, fish and so much more. The ship itself was very nice. Rooms were spacious (for a cruise ship) and well appointed. Your personal butler ensured you had everything you needed and was quick to respond to any special request. Every time we left the room, they came in and cleaned and straightened it up. The ship wasn't new but well kept up. There was only one restaurant and the Grill on board. We had breakfast at the restaurant buffet each morning and chose to have lunch in the Grill on the deck of floor 5. We alternated between the Grill and main restaurant for dinner. The food was very good in both. I do think they could expand the Grill dinner menu beyond on the hot rocks as it was fun the first night and then got a little old. The restaurant food was all excellent and what I would expect at a fine dining establishment. Our fellow travelers were generally 40-60'ish years old and liked a very active vacation. There is little time to rest during the week. You could choose to skip excursions but then why go on this trip? It was action packed and crazy busy but exactly what we expected. There was only 1 child on our trip and about 10 teenagers who seemed to really enjoy it. Most people were part of bigger (6-12 people) groups which included families, siblings, multi generational, friends, etc. One word of warning which Silver Seas is clear about - this is not a trip for anyone that is mobility challenged. The ship isn't set up for it and the excursions all require you to go up and down steep steps on a rocking ship to the zodiac and often disembark in to the ocean and walk ashore to hike on a rugged trail. There is no entertainment on the ship other than a small piano bar for pre-dinner cocktails while watching the sunset. Most people were in their cabins by 10pm resting up for another big day of excursions. Overall, this was a once-in-a-lifetime trip although we may go back again one day and see the Western part of the archipelago. Also, we chose March as the seas were warmer for snorkeling although the air temperature was very warm too. It is the rainy season, but we didn't see even a drop of rainy and it was sunny each day. Can't recommend this trip on the Silver Galapagos highly enough! Read Less
1 Helpful Vote
Sail Date: March 2019
We are regular cruisers and have sailed on many different lines like Celebrity, RCCL, Princess, P&O, NCL and Carnival, however, this was our first cruise on a smaller ship. The combination of a good price for the cruise and an ... Read More
We are regular cruisers and have sailed on many different lines like Celebrity, RCCL, Princess, P&O, NCL and Carnival, however, this was our first cruise on a smaller ship. The combination of a good price for the cruise and an interesting itinerary made it attractive to book this holiday. We were certainly not disappointed with our first Silversea experience! The ship was immaculate and had generous public areas. The cabin (a Classic Veranda Suite) was luxuriously appointed with plenty of space. The walk in wardrobe was an excellent size and there was more than enough storage space for luggage. The bathroom was lovely with a full size bath and separate shower. The bed was comfy and the seating area spacious. The only minor criticism was there were no non smoked glass mirrors in the cabin. It would have been useful to have a normal mirror near the balcony door. The food in the restaurants was excellent quality as were the drinks.There were several very good restaurants to choose from and we enjoyed the ability to dine in different venues during the cruise. We particualry liked the Italian themed 'La Terrazza' which served delicious food and you could enjoy this al fresco on the deck. One thing we particularly liked was that because there were less passengers than on the larger ships, we were able to go to the buffets and not feel crowded, there was always a waiter to help you find a free table and offer to take your food for you. It was really lovely to always find a table outside to dine. The entertainment on the ship was not as 'full on' as on the larger ships we had been on but we were never bored. The shows in the Venetian Lounge involved the Silversea Singers, instrumentalists and when we were in Kota Kinabalu a local dance troupe and instrumentalists came on board and performed an excellent show. We also enjoyed dancing the night away in the Panorama Lounge and had fun at a karaoke night! The deck party was good fun and also during the day there was great food served at tables by the pool. In the evening the area around the pool became the 'Hot Rocks' restaurant where you could cook your own meat/fish on hot volcanic rocks. The staff were really friendly and helpful. We also met many friendly passengers, on several evenings we would arrange to meet up and go to dinner with new friends. We were so impressed with the Silversea brand that we decided to book a future cruise on the Silver Shadow. Read Less
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