1 Review Written
This was a truly memorable experience--and by memorable, I mean frightening and uncomfortable.
Sail Date: January 2015
This was a truly memorable experience--and by memorable, I mean frightening and uncomfortable. It was perhaps the worst vacation experience of my life and an example of how the new port of Trujillo isn't quite ready for American ... Read More
This was a truly memorable experience--and by memorable, I mean frightening and uncomfortable. It was perhaps the worst vacation experience of my life and an example of how the new port of Trujillo isn't quite ready for American tourists.The boat was basically a dinghy with a motor, and we sat on wooden planks with no backs. The ride out to the mangroves was gorgeous--until we hit the rain. And by rain, I mean torrential, full-on rainforest-style downpour. I suggested to the tour guide that maybe we should head back, and he gave a mocking response ("Really?? You want to go back??").We were traveling in a convoy of three boats. By the time we reached the entrance to the mangroves, we were thoroughly soaked. One boat had headed into the mangroves. Another boat had an angry passenger who demanded to go back. We wanted to go back as well, but our boat's passengers and the tour guide pressured us to continue. The tour guide seemed particularly insensitive to our discomfort.The torrential rain slammed us again on the way back. And the wind and waves picked up, quite badly. As the tour guide shoveled water out of the bottom of the boat, we were quite concerned about whether the boat was seaworthy enough to navigate the waters. Even more concerning, the other boat had traveled out of visual contact range long ago, and the boat seemed to have no means of ship-to-ship or ship-to-shore communications. Each passenger had a life vest, but there was only one life vest for the four crew members. By the time we made it back, both my wife and I were experiencing the very initial stages of hypothermia. Our belongings were also soaked, and my wallet was ruined. On the way back, we walked by several Norwegian crewpeople, with none of them seeming to notice or care that we looked rather drowned. So, we went (as a pack of upset tourists) to the shore excursions desk... which was closed. So, on to guest services. The response there was quite unsatisfying--the worker there seemed only interested in the person who had a penthouse and a personal concierge, and simply told the rest of us to return to the shore excursion desk when it opened 6 hours later. Fortunately, the shore excursion desk listened empathetically and refunded everyone's money for the excursion, as well as provided free laundry service for our drenched clothes (which had sat on the floor of our stateroom for 6 hours).As for the mangroves themselves, they were beautiful. However, the tour guide provided very little information about them. In contrast, he seemed quite interested in telling us about the real estate along the coast, suggesting that we should buy some because the value will increase dramatically in the coming years. I could be wrong about his motives, but it seemed to me that the eco-tour was something of a real estate tour in disguise. At least our guide spoke English to some extent; a passenger on another boat told me that their guide didn't speak English at all.Instead of booking this tour, I wish we'd just browsed the port area, with it's beautiful view of the mountains and friendly shops. Read Less
Shore Excursion Provider: Norwegian Cruise Line