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2 Helpful Votes
Sail Date: March 2019
We had actually never heard of Saga until we did an internet search, but this cruise seemed to fit the bill because we wanted an enjoyable way to see the Northern Lights of Norway. Saga made the booking process very difficult for us as ... Read More
We had actually never heard of Saga until we did an internet search, but this cruise seemed to fit the bill because we wanted an enjoyable way to see the Northern Lights of Norway. Saga made the booking process very difficult for us as we live in Australia. We had to use a particular travel agent which meant lots of filling forms and emails back & forth. Then we couldn't use their My Saga application because it wouldn't recognise our postcode. So, more printing out pdfs and emails to book excursions. Very frustrating for us folk who are used to making online reservations. But, we did enjoy the cruise. Firstly, Saga offer a complimentary limo service to the port which was very convenient. Then we found Saga Sapphire to be well laid out and not as ostentatious as some of the ships we've been on. It's small, but our cabin was comparatively large and well equipped. Our only disappointment with the layout was the fitness centre which was small and on a lower deck. Not so good in rough seas. And we couldn't walk around the decks most days because of ice and snow. The food and service were very good, as was the range of entertainment and speakers. The ship only has two main restaurants, both of which serve the same food, so there wasn't a huge variety of flavours on offer. They do, however, turn one section into a specialist restaurant which we had to book. This particular cruise had quite a few problems along the way. We encountered large winter storms which caused us to take a slower route. Plus the ship's propeller was caught in fishing lines. Both of these factors meant we missed two of the scheduled ports. But they tried to make it up to us by adding more entertainment for the passengers. Again, being winter, some of the passengers came down with a bug, but the crew were fastidious about cleanliness and hygiene everywhere on the ship. There were quite a few older passengers who were likely more susceptible. The excursions we went on were well organised and interesting. Unfortunately we didn't see the lights on the evening tours, but did manage to see them from the deck when we were at sea. Artic Norway is stunningly beautiful and we're very glad we chose this time of the year to visit. It was VERY, VERY cold, but Saga provided us with arctic jackets and snow grips for our shoes. And we needed them several times. The Sage Sapphire is in its last season and is to be replaced by a brand new ship. But we really enjoyed the cruise and would certainly consider Sage again. Read Less
3 Helpful Votes
Sail Date: February 2019
Just completed the cruises in search of the Northern Lights. Embarkation was very slick and easy, having been picked up from home and transported to Dover by a very efficient and professional driver. A great added bonus with Saga. Cabin ... Read More
Just completed the cruises in search of the Northern Lights. Embarkation was very slick and easy, having been picked up from home and transported to Dover by a very efficient and professional driver. A great added bonus with Saga. Cabin was large, (inside deck 7) bigger than the normal cruise liners we have sailed on like HAL, RCL etc. Decor not quiet up to a brand new cruise ship but plenty of space for hanging clothes and draws . Shower and toilet efficient and clean if a little smaller than the top cruise liners. Dining and entertainment were superb. Top quality, attentive and pleasant staff and all inclusive in restaurants and drinks. The Sapphire was above the mainstream cruise liners and just below the six star Silverseas, Seabourn, Viking cruises which we have done. Value for money, quality, ambiance and enjoyment made for a memorable cruise. Not the last time we will sail with Saga, who have two new ships coming into service. Do not let Saga’s reputation for catering for the very old put you off, this is not true. Whilst it is for the over 50’s the age profile was no different to those other lines like Silverseas, Seabourn, Viking. It did cater very well for those with mobility issues, but I have seen many more mobility scoooters on Caribbean cruises. Lots of people got up dancing to great dance music in both the main Britannia lounge and the Drawing Room. Sunday lunchtime was just fabulous. Lunchtime jazz in the drawing room followed by transitional sunday lunch in the main dining room. Just idyllic. Entertainment was outstanding. Great lectures by Gary Fildes on the Northern Lights and astronomy in general. Had 700 pax enthralled. The cruise was well worth the money just to listen to him speak. Read Less
2 Helpful Votes
Sail Date: February 2019
Having been all over the world with Saga on land based holidays , when we looked for a Cruise to celebrate my wife’s birthday we automatically looked to Saga having been entirely satisfied with our previous holidays with them. Well that ... Read More
Having been all over the world with Saga on land based holidays , when we looked for a Cruise to celebrate my wife’s birthday we automatically looked to Saga having been entirely satisfied with our previous holidays with them. Well that was the right decision, we fancied a winter Norwegian Cruise, and one which specifically aimed at experiencing the Northern Lights seemed an exciting prospect As ever every detail was taken care of, from being picked up at your front door with your luggage through a seemless boarding process at Dover all promised a wonderful holiday experience,which is exactly what we got An upgrade to deck 10 was an unexpected bonus,but all passengers got the same attentive service wherever their cabin was. The whole cruise was ammended to all inclusive which was another nice touch,and we opted for fixed dining which was a delight. The food on this ship is awesome, and the after dinner cheeseboard is the best we have ever experienced anywhere Evening shows were professional and Ancora joining the cruise for week two ensured some never to be forgotten performances, the whole entertainment package was outstanding for a relatively small ship Lectures from accomplished speakers about destinations and other related subjects were interesting and thought provoking, and the library would meet anyone’s taste, complete with librarian. This is proper cruising, no razzmatazz or gimmicks, just traditional formal nights, sumptuous food and well chosen wines and a feeling everyone simply wanted you to enjoy yourselves Saga Sapphire is an old ship, but she is immaculately kept and polished to within a inch of her life morning, noon and night. At every port a free shuttle bus service to the town is available unless the berth is literally in the town centre We were incredibly lucky to see the Northern Lights on three separate nights due to high levels of sunspot activity and on our official included trip to “hunt” the Lights in a dark sky area we were treated to an hour long display of the Northern Lights which were absolutely breathtaking Overall we had a wonderful cruise, seeing the Lights was the proverbial icing on the cake Let’s be clear, Saga isn’t the cheapest cruise provider, but the quality of their cruise experience is truly 5star and on an all inclusive cruise like this you genuinely don’t need to spend any money for the whole cruise unless of course you choose to go on optional excursions The real test is would we Cruise with Saga again; in our case the answer is definitely yes. Read Less
8 Helpful Votes
Sail Date: December 2018
WOW ! Saga thank you very much. What an amazing experience cruising with your Company. Everything from being collected from home until the second of arriving home was done with a professional approach and the level of caring staff I would ... Read More
WOW ! Saga thank you very much. What an amazing experience cruising with your Company. Everything from being collected from home until the second of arriving home was done with a professional approach and the level of caring staff I would imagine would be difficult to find anywhere else. The age range was from mid 50’s with a large % in their late 80’s up to the grand age of 98. As with anything in life ‘money doesn’t buy manners’ and so sadly there were some sad miserable people who we quickly learnt to avoid! Their desire to talk loudly about how many nights cruising they had done soon ended as people were bored rigid about having to listen to this pretentious nonsense! There were also people who weren’t safe being there and whose families had obviously booked a cruise to escape from their relatives for a week. There were at least 2 people who didn’t even know what they were doing there. Saga need to somehow deal with this and ensure everybody is safe but equally neither they as staff or ourselves as fellow passengers should have to cope with this. The staff are caring NOT carers and the other passengers are on holiday. It is NOT a residential or nursing home and nobody should even consider going unless they are safe, independent and aware of why they are on a ship. We were disgusted that somebody’s relative had obviously considered this suitable for someone with advanced dementia but selfish people in life exist and money equally doesn’t buy common sense either! There were several people using walking sticks who would complain they couldn’t walk but kept their sticks at least 6 inches off the ground and as soon as they wanted to do something could mobilise like a 5 year old complaining loudly about younger disabled people who were slowing them down ! Again money doesn’t buy manners and they had no understanding that disabilities are nothing whatsoever about age ! A standard cabin is very nice and more than adequate for most people who use it to sleep in ! A small bathroom,, an upright chair next to a small desk and another chair were more than adequate for anything you might need. A very comfortable bed and excellent cabin service was very much appreciated. Dining was either a formal dining room or exactly the same food in a more relaxed atmosphere thankfully. The waiters and wine waiters learn people names and quickly they can manage to keep track of what you like/need and provide excellent care and attention to detail. A very nervous young waiter who was learning how to work there was the only time we had to wait and explain anything but he was very friendly and we expect the next time we see him he will be one of the best as had a fantastic smile too. People on special diets have amazing care and attention to detail if it is really required. Embarkation was ok although the lady didn’t seem to understand very much about the process or show interest in answering questions or talking to anybody. There are a wide range of activities although some of there were heavily about ‘up selling of expensive/extremely over priced goods or services in the salon or spa which is extremely poor. There were people employed to assist with crafts and some demonstrations about food etc. Some of these were good, some were excellent and some were at best chaotic and extremely poorly arranged- we are unsure if this was saga or the actual people they chose to employ! We suspect it is however the latter as saga seem to expect a very high standard for everything as it should be! Some of the entertainment was excellent and some favoured heavily the extreme upper end of the cruise ship age range. They need to remember something a 50 year old might enjoy would not be met necessarily by someone singing songs from the 40’s -60’s OR playing some game they haven’t even heard of ! Similarly they need to consider not everybody can cope with late nights and some fantastic entertainment doesn’t start until about 22.30. A lot of people who cruise sit in the same seats in the library and do nothing else. They glare at you if you speak and don’t want anything to do with other people. There’s a mixture of others who are fantastic fun and age is irrelevant. Be prepared for anything that happens is the best way to cope with this situation! The consumption of alcohol is encouraged heavily. People would buy drinks in the bar before their lunch, have 2/3 glasses of wine with their meal and then drink in the bar again! They would also be there again in the evening and repeat this process. After dinner there was also a push on buying more alcohol at your dinner table. Saga need maybe to consider the effects this can have on people especially after a week or more of this. Their responsibility for mature adults is zero but stupidity doesn’t also get covered by having money and inclusion of alcohol seems to mean a % of people will see it as their right to drink it all regardless of their health , wellbeing or the comfort and safety of other passengers too. One lady was ridiicculed by rude elderly lady who fancied herself as important because she chose not to drink. She was unable to drink due to medication but the elderly lady knew better evidently and was extremely rude and actually sadly offensively awful about how cruising was that important everybody had to drink especially with the captain! The captain was rather slow in talking and would talk a lot about the weather- all information you could get by looking out the window or seeing details on your cabin tv about wind speed or how many nautical miles we have traveled! There was a few things to do re fitness but the assumption seemed to be you were either super fit or helpless- we didn’t get to the small gym after hearing what was there . Wait and see if the new ships will be better for younger but sadly disabled people. Not everybody who has limitations is 99 !!!!!! Saga don’t seem to grasp this at all from our experience with this cruise. The public rooms were excellent and the library was large and spacious with a wide selection of books magazines and information. The bar and other rooms have a wide range of chairs and were clean bright and very well maintained considering how old the ship is. The shop staff seemed less interested tha. Anybody else about anything. Be warned- it is ridiculously expensive and a can of deodorant was £5 !!! Don’t forget yours if you use it! Cabin service is fantastic and all other aspects of service were excellent too. Some people complaining made it dull but you learnt how to avoid them quickly so your holiday wasn’t ruined! Remember to pack some basic first aid supplies and your medication! Medical care is expensive and we were shocked at how some people had used this service and had massive bills without having had more than some very basic first aid care. Several people seemed very unwell and again please take into consideration your health and well being before deciding on a cruise holiday. talking to some people it seems their health isn’t very important until they are there , away from home and forgetting the sea happens to have a naughty habit of moving but they didn’t pack anything to assist them with sea sickness or know how they would cope with poor mobility when the ship was moving through rough seas ! Equally they didn’t have a clue about the currency they would need or where they were in the world ! It has a bit of a habit of being cold in Norway in winter and also dark by mid afternoon | makes sense to research the cruise holiday you will be going on and what to expect from the areas before complaining its cold or dark etc etc. Someone was moaning they almost fell over on the ice ! That was not SAGAS responsibility! In the main the shore excursions were excellent. The level of walking isn’t always accurate but sadly maybe people have no idea what people can manage. Don’t book tours unless you are really certain you can manage the coach steps and this means getting on AND off the coaches without ANY help or ANY support whatsoever- there isn’t anything saga or the coach staff can or will do to assist you. Rudeness was again heard from the selective few who were so affected by their snobby views about people being slow, we even heard one lady said maybe if they lost weight the coach would not have been so slow- be prepared for anything that anybody might come out with. There were some lovely people who were ready for a good time with their new friends. It is at risk of being a floating residential home and this is a concern. We had several people who were taken to hospital and sadly even on the day of disembarkation someone was very poorly. A lady who was waiting for assistance was complaining about delays as she was a special level with priority for everything! We just quietly said ‘be thankful that you are going home and think about other people for a second’ she just said she would be complaining and demanding to know what happened to stop her disembarking before other people were going! Unbelievable that level of ignorance exists. Overall thank you saga. You are not responsible for the rudeness of a small minority of ignorant and rude elderly people especially it seems ladies who almost sound like they will choke themselves when they speak. We just spoke to everybody in our normal voice about life. Some very odd people exist in this Country and we just hope they weren’t so rude when on land if they bothered to get there. A % never ever get off the ship and evidently never ever do on any cruise they do as they go for the food and fact they aren’t alone or having to cook at home !! Extremely expensive for that service! There were a lot of people on their own. They had a special meeting so they could get them together and stop them crashing in on couples time together thankfully. Read Less
8 Helpful Votes
Sail Date: November 2018
We are seasoned cruisers and chose this 4 night cruise to introduce friends to the joys of cruising. We couldn’t have made a better choice. Like most of our previous cruises, the food was excellent as was the entertainment, but where ... Read More
We are seasoned cruisers and chose this 4 night cruise to introduce friends to the joys of cruising. We couldn’t have made a better choice. Like most of our previous cruises, the food was excellent as was the entertainment, but where they differed was for the price - the level of service was first class, you could almost believe there were more waiters than guests in the buffet restaurant! There was an inclusive drinks package, which covered generic spirits and a few cocktails. But they were willing to extend this to a particular named sherry when we pointed out that there was no choice offered of a generic one. This is just an illustration of their “can do” attitude. The cheapest cabin which we had, was the largest one we had seen for the price. The Asian themed restaurant was a gourmet dining experience at no extra charge. We are sorry that the Saga Sapphire is to be replaced soon, but we will be cruising with Saga in the future. Read Less
3 Helpful Votes
Sail Date: October 2018
We have only cruised once before with another small ship line. We were impressed from the start with the private car door to door service, fast efficient check in and boarding took about ten minutes. The crew and entertainers, guest ... Read More
We have only cruised once before with another small ship line. We were impressed from the start with the private car door to door service, fast efficient check in and boarding took about ten minutes. The crew and entertainers, guest lecturers were all top drawer. The food was much, much better than we expected with a wide variety that catered for all. Entertainment was important for us and we particularly enjoyed listening, Danciing and singing along with Stuart in the lounge bar. Afternoon tea was a treat where none of our fellow passengers was ever lonely because the crew, entertainers also attended and mingled with solo cruisers, fantastic job Saga (and no extra charge for the tea). Saga includes so much more than we had previously experienced- free WiFi chauffeur service and porterage, no service charge, afternoon tea,port transfers, entertainers and dancers up dancing with passengers in the evenings - it was just so much fun, cant wait to do it again, thank you Saga. Read Less
13 Helpful Votes
Sail Date: August 2018
A first experience of a Saga cruise - for a child-free quiet holiday. Much enjoyed. The standard and quality of the ship and what it offers compares well with our experience of Cunard. The incentive of chauffeur-driven transport to and ... Read More
A first experience of a Saga cruise - for a child-free quiet holiday. Much enjoyed. The standard and quality of the ship and what it offers compares well with our experience of Cunard. The incentive of chauffeur-driven transport to and from Dover was very appealing and worked perfectly. The cabin was very spacious and comfortable (without balcony - but that was our choice and they are a lot less of them on the Saga ships). The steward was attentive and looked after our cabin well throughout the cruise. The dining experience was excellent throughout. Lunch and dinner were accompanied by good wines so that it was not necessary to purchase off the wine list. I was most impressed that the evening when "reserved" table service was suspended due to planning for a late night buffet after the return of those passengers who had attended the Edinburgh tattoo, but the maitre d' approached us and kept our table for us (we had chosen to dine on a smaller table for each meal). Very relieved and amazed that he remembered to do this for us. A great plus. WE didn't attend much of the "formal" entertainment: though some of it happens more casually around the ship during the "Edinburgh Fringe" theme of the cruise. What we saw and heard was very good - just not our "social scene". My gripe about all the cruises we have been on - the dress code is clearly explained both before and during the event. At least one evening is "formal" - so why can't people abide by this rule? Evening dress means evening dress - not just a jacket with a bow-tie! The ladies (generally) make the effort - why can't the men? Even on the less formal nights, I feel it would be polite to wear a jacket even if no tie is worn. Saga doesn't have a policy of certain parts of the shop being free from these rules (unlike Cunard) so people ought to come prepared for the whole "experience". The trips we went on were well organised, and well executed with some excellent guides (esp. the trip to see Hadrian's Wall and Chesters). Saga didn't make much of visiting the Royal Yacht Britannia as we were docked right by it. But we made a private visit and it is well worth seeing. Perhaps the ship ought to make more of this - by planning "blocked booking" for the ship's passengers as clearly it gets very busy and the queues looked long at times (luckily we went first thing in the morning). Overall. a very good experience - though (personally) I did find the age-profile rather higher than I was expecting and it did slow-up (particularly) the trips on coaches on days in port. Some people had clearly not read the notification that there was walking involved. Getting (older) people on and off coaches takes time (and effort): so planning for a "ten minute stop" to see one site actually took thirty minutes!! This timing needs to be built into the programme as at times things seemed rushed. Some of the passengers were disappointed about the Edinburgh Tattoo - expecting to be able to obtain tickets - either privately or via Saga - only to find they were sold out. A shame if this was the sole reason who had come on this particular cruise. But we enjoyed what we saw and experienced. Thank you. Read Less
4 Helpful Votes
Sail Date: August 2018
We chose this short taster cruise to see if we liked the Saga experience and were most pleasantly surprised. The welcome on board was amazing with a beautiful spread of food laid out and beverages served by the staff (the cakes were ... Read More
We chose this short taster cruise to see if we liked the Saga experience and were most pleasantly surprised. The welcome on board was amazing with a beautiful spread of food laid out and beverages served by the staff (the cakes were amazing). Then came the sail away, with drinks flowing against a backdrop of live French music and singing, cosy throws set out if you felt a little chilly. Here we got to know some of the more regular Saga cruisers and enjoyed the enthusiasm they had for the Saga experience. Our cabin was beautiful and we were given fruit of our choice in the cabin which was topped up during our stay. The service, helpful staff and the food were in our opinion second to none, making our cruise a very special one. We have been on 5 previous cruises and although they have been enjoyable in their own way, Saga obviously believe in making the holidaymaker feel special. We found the whole holiday very reasonably priced as everything is included. We do not drink much alcohol and so the included wine with meals were almost as much as we needed so our spending was way below what we are used to spending. The Captains gala night was amazing and drinks flowed once again. The choice and standard of the meals were wonderful. They even had a choice of plain food, this could be perhaps steak and chips or omelette and chips etc and it is just that - for anyone who is on a special diet or who just does not like fancy food. The cabin and all of the ship was spotlessly clean. Beautiful toiletries in the bathroom. The entertainment would be a little low key for some but was carried out well just the same. Films were shown in the cinema and in the cabin if you wanted a little down-time. Getting on and off the ship was made easy and help was with you right away to take luggage or give a helping hand. We are so pleased with our little trip that we have now booked another cruise for 15 nights to the arctic circle, feeling absolutely sure that we will be well looked after. We took an amazing trip to monet's garden, which we enjoyed immensely, we had a Saga assistant, who was most helpful and pleasant, however, we also had a local guide who, despite being told by many that they could not here her comments, would not wear the headgear properly which was relaying the comments to the headphones we were wearing, and changed the pick up point resulting in the people who could not hear the instruction ending up waiting at a different place to those who had, she also pushed on with walking at times and some less able passengers were trailing behind. Read Less
5 Helpful Votes
Sail Date: July 2018
This trip called on ports where larger ships would only attempted by tender. Other cruise companies would not be interested in calling to these places. The theme was Wine Tapas ans Walking in Western France and Northern Spain in the Bay of ... Read More
This trip called on ports where larger ships would only attempted by tender. Other cruise companies would not be interested in calling to these places. The theme was Wine Tapas ans Walking in Western France and Northern Spain in the Bay of Biscay area. Saga produce may be costly but in return they give you a 5 star service. We were picked from our home in Southampton to Dover, but it took double the time because of the traffic on the motorways, also the approach to Dover due the Channel Tunnel and Cross Chanel ferry problems which was due to industrial action in France. We got there in the end and sailing was delayed. The service on board was brilliant. The meals were of good meal choice and generous portions with free wine wine with your meals. The waiting staff made there extra mile for any extras or problems. If you want to compare with P&O they were miles ahead! I think the accountants are in charge and reducing the portions and using the quantity controlled to make more profit for the punters. Saga beats the others on all fronts. Saga give a very personal service. Most days the Captain came down most for a cup of coffee and cruises could ask question about the cruise. Wines with your meal are free so is coffee during the day and ice cream which you help you self. If you want to buy at the bar you have to pay. This particular them cruise was brilliant, we had excellent lectures about wine appreciation, Spanish tapas cooking demos and the cruise goer's were good compamy. We have book again. Read Less
18 Helpful Votes
Sail Date: June 2018
First cruise. What I do find misleading you see the adverts from.....we paid double and more. I wish they would set a price. Some back to back (people who were on previous or later tour) were 'phoned up and given a good discount ... Read More
First cruise. What I do find misleading you see the adverts from.....we paid double and more. I wish they would set a price. Some back to back (people who were on previous or later tour) were 'phoned up and given a good discount for including the mini break. We were told they did not discount..........mmmmm Still good holiday, first time cruisers, lovely, lovely staff, happy. Wish I was back. The Reception staff, not tour booking. I found when I asked a question I was told in your Ship's newsletter, we had not been cruising before. They could have told us there and then. They did their job, but listening to how they dealt with older people, got the impression not a happy group. Perhaps need fresh people....sign on desk, this ship is full, no change of cabins. Fortnately we were pleased with our cabin. On a tour, a guide told us that a ship is never fall. Little negatives....which let down the otherwise lovely, happy and excellent team. Saga get your pricing realistic to the cost.....the from........hearing don't do discounts but two couples told us they stayed on because they were given a deal.......make all staff happy. Lovely to deal with. Read Less
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