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Sail Date: September 2019
First, I was a single traveler on this trip. My wife had girls outing in the Lake of the Ozark so I decide to travel alone. I learned a lot about traveling alone. There are no perks for being a single traveler and what there is, is ... Read More
First, I was a single traveler on this trip. My wife had girls outing in the Lake of the Ozark so I decide to travel alone. I learned a lot about traveling alone. There are no perks for being a single traveler and what there is, is based on double occupancy. The only benefit is my drink package was based on one traveler and two. I would really think hard about booking a single cruise with Royal Caribbean again, This cruise turned out to be a humanity cruise and not a pleasure cruise. Due to the massive destruction in the Bahama, Mariner of the Sea changed it sailing itinerary and we lost our day at sea. The original itinerary was leave Port Canaveral, day at sea, Nassau, then Coco Cay. What we got was Port Canaveral, Freeport, Nassau where we spent overnight and two days then we went to Coco Cay. The reason why was, Mariner stopped at Freeport and dropped off several thousand of meals and supplies and then loaded several hundred refuges and then we went directly to Nassau to allow the refuges to disembark there. I like to commend Royal Caribbean on there efforts in helping the victims of the hurricane. My only complaint is no one knew about the changes until 30 minutes before departure. My travel agent got the memo after we left. I miss my day at sea, to me this is very peaceful but giving the big picture I understand. By the way, all of the refuges were restricted to the auditorium and was not allowed to mingle with the passengers. The refuges were taken care of. I enjoyed the Mariner of the Sea and this is the third trip on her. The staff were great and my room attended went above and beyond what he was required to do. He later received a nice reward. The food is still the same and there was not changes there. I had to laugh, when I went into the Windjammer and one of the staff I have seen before was not singing “Please wash your hands”. He recognized me and we had a good laugh when he pointed to his guitar and said that he needed a break. If you have ever traveled on the Mariner of the Seas you will know what I am talking about. The jingle is one of those songs that plague your mind and you keep repeating if over and over almost as bad as Disney “it’s a small world”. Despite the changes I am booking another cruise I just hope I get my day at sea. Read Less
1 Helpful Vote
Sail Date: September 2019
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports ... Read More
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports courts, no self leveling pool tables, no children’s playgrounds as displayed, only a couple of the shows they claim...it’s basically like they took all the best pictures of their entire fleet and all the best everything and pretend it’s on every boat. Things like the kilbasa, sausage restaurant literally being a tiny HOT DOG food truck in the corner of the arena. The bionic bar was just an afterthought, “slap a couple robots in the middle of a hallway with chairs”...The opposite of what the pictures show. 4 year olds CANT DO ANYTHING despite being 42 inches tall, must be 5 and up. How has no one sued them yet??? We requested twin beds. Only to arrive with a king and couldn’t be separated. No gifts for anniversary and birthdays. Don’t bother telling them your celebrating. WARNING!!!!! - They canceled the royal IQ app last month (yet still advertise it) so if you’ve already booked with family thinking you can text each other, FORGET IT. Seems like a game to make you buy internet. They cancel shows and move shows around just like everyone sais...we had 2 shows booked. One was canceled and one was moved forward which we missed because they didn’t announce it. My 4 year old was in tears because we booked the final showing and they canceled it. Soda machines out, no ice, no waiter getting you drinks during buffet meals, ice cream machine broke, HORRIBLE. If you’re an experienced cruiser, prepare for dissapointment. Awful awful ship. Very misleading and everything’s broken. Read Less
1 Helpful Vote
Sail Date: September 2019
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at ... Read More
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at the terminal at around 10 AM. After dropping off our one large bag, parked inside the main parking garage right next to the terminal. It was just a very short walk to the terminal with our two wheeled carry on bags. Check in was the easiest of all cruises we've ever taken! Check in, from start to finish, took only about 15 minutes. Since it was still rather early, we sat in chairs till it was announced we could board. Boarding started at about 10:45. Everything was so organized! One row of seats was called at a time. Therefore, there was no pushing, shoving, or bumping into others. Naturally, everyone made a bee line towards the Windjammer for a bite to eat so the elevators were rather crowded. That’s just the nature of Day 1. Muster drill was at 3:30 and just as soon as it ended, the lines were cast off and away we went. I have to mention that the skyline of NYC was awesome and seeing the Statue of Liberty was breathtaking. It was way cool passing under the VN Bridge! Lots of applause after we “barely” made it safely through. My wife and I started to explore the ship but it was set up a lot differently than every other Royal ship we've sailed on. The Allure was like that when we first sailed her but we got to be good friends after a few days. As time goes on, we will have seen a great deal of what this ship offers but by then, it will be time to end our vacation. Dinner on Day 1 was at Chops. What else is there to say except that the food was simply the best. Tomorrow night's dinner will be at Jaimie's Italian and we're really looking forward to that. Day 2- sea day After breakfast, hung out at the Solarium for most of the day. It's such a restful and beautiful place. We explored more of the ship and what we saw was amazing. Bumper cars at sea? Who would have thought? Although we didn’t go on them, it was fun watching everyone else really enjoying themselves! Dinner was at Jaimie's Italian. Could it top Chops? A very tough comparison, but they were both really great! We had a meat AND a veggie plank for starters and they were delicious. Our main dishes were crab fettuccini and another equally yummy pasta dish but the name escapes me. The lemon meringue cheesecake, for dessert, was out of this world. Day 3: Arrival at Bermuda. After breakfast, left the ship and grabbed a shuttle to Horseshoe Bay. It was only $7 per person which I thought was very reasonable. It was a very scenic drive of about 25 minutes from the pier. Upon entering the beach area, we took a right turn and stayed at the rock protected area where the water was like glass and only about waist high. Although slathered with sunscreen, the sun, in a cloudless sky, was extremely hot. After about an hour, we decided to leave before being burnt to a crisp. Our shuttle driver said the water temp was 83 degrees which sort of felt like being in a hot tub Tues. Day 4: Bermuda Spent most of the morning exploring the Royal Naval Dockyard. In particular, we concentrated on The Keep, a place steeped in so much of Bermuda's history. The Commissioner's House offered probably the best view of the port. There were old cannons pointing directly at the Anthem which was kind of scary even though they were inoperative. After that, off to the Dolphin Quest. Although we didn't participate, it was awesome to watch these magnificent animals perform for, and with the tourists. The hot sun had been beating down on us for a few hours now and was beginning to take its toll. Naturally, I forgot to put on sun block and didn't think to wear my baseball cap. Before we burnt to a crisp, we headed back towards the ship before noon. First, we stopped at a little pub for some ice cold beer (me) and bottled water for my wife. The A/C on the ship was very welcomed! Tuesday's dinner was probably the best of any cruise we've ever taken! It was prime rib and lobster night! First of all our six tablemates were the greatest and funniest people we've ever sat with! Nothing but jokes, laughs, and good conservation all night. But the best part was that after we began eating our entree, our server brought out a huge plate with three extra lobster tails per person! To say we were in heaven would be an understatement! It's tough to decide which was better- the specialty dining at Chops and Jaimie's or the MDR with the prime rib/ lobster combo. Day 5: Wed. Sea day Calm seas and smooth sailing on the way back to Bayonne. A bittersweet day knowing all this is coming to an end. We had breakfast at the Solarium and have decided that it's much better than fighting the lines at the Windjammer. At about 9:14, the captain came on the PA system and announced if we would all observe a moment of silence to commemorate the 18th anniversary of 9/11. You could hear a pin drop during the minute everyone thought back to that tragic day on a beautiful September morning. When the captain came back on the PA to thank everyone for their cooperation, there was still silence and people were still quiet as they reflected on the darkest day in our history. A very poignant moment aboard the Anthem. Back to our cabin where we saw those dreaded green luggage tags for Thursday’s debarkation. The reality that a great cruise was about to come to an end. We sat at a table for eight with some really great people! I remarked that Royal threw “all the bad apples in the same barrel!” Every night, we laughed so hard while sharing all kinds of stories. On Tuesday night, prime rib and lobster tails were on the menu. We all got the surf and turf. Our waiter, without being asked, brought out a huge plate with three extra lobster tails for each person! To say we left stuffed would be an understatement! All of us had so much fun that we were always the last to leave the 5:30 PM seating. Day 6: Debarkation. We opted for self-carry off since we were parked at the garage next to the terminal. So, at about 8:00 AM, we sadly walked down the gangway to the customs area. There wasn’t much of a line at customs, but we used a porter to save a little time. Customs was such a breeze! They used facial recognition which took all of .001 seconds and we were out of the terminal! I didn’t notice if there were agents or the facial recognition for those waiting in line, but it was sure a pleasant ending for a fantastic cruise. Final Thoughts and Observations: Port Liberty has things down to a science. It was the easiest and fastest boarding process I’ve ever had in my 16 cruises. Everyone who works there deserves a round of applause! All the other ports should use Bayonne’s model. Leaving the ship was just as easy with no stress at all. Most of the people I encountered were from PA (like us), NJ, NY, and other nearby states. Everyone, without exception, was fun, pleasant, helpful, and mannerly. For instance, people held the elevator doors for others, always had a “good morning” or “how are you?” for their fellow cruisers, and on and on. The September 7th sailing of the Anthem wasn’t just a good cruise. It was a GREAT cruise! Can’t wait to leave from Bayonne again! Read Less
Sail Date: September 2019
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer ... Read More
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer service. It was clean and well maintained. The buffet was very overcrowded, My kids got run over, we had trouble getting to the food and finding a table. The buffet food was average with little variety. The main dining food was outstanding with a large variety. We had the best waiters we have ever had on a cruise before (Sanjay and Miroslav, table 79). We booked the Galley tour at a discount after boarding. The tour was fun and the bottomless mimosas were nice. The theater shows were entertaining and kids really enjoyed. We usually love going to art auctions but skipped the one on this ship. The auction was kicked out of their normal room and moved to narrow spot by a major walkway with limited seating. The casino was tiny and I have never lost my money quicker. My kids loved the rock climbing/trampoline and there was never a line. They also liked the kids club. Just be aware, the kids club filled up and I did see them turning away kids multiple times. The ship had 3 pools of which we were hardly able to use. The adults only pool was in a very hot enclosed area. The main pool was either too crowded or used for pool games. The kids pool was closed and drained often bc babies kept pooping in it. Our room was 8089, an upgraded ocean view with floor to ceiling windows. It was centrally located close to everything. Our Steward did a great job keeping the room clean and restocked with plush/soft/clean towels. The cabin felt spacious for a cruise ship. The main queen bed was 2 mismatched mattresses pushed together and my husband kept rolling into the middle crack. A sewage smell was coming from the bath floor drains the entire trip. Our bedding smelled like sewage. We complained and they quickly changed out the bedding. The manager came to apologize. The room was noisy. We had noise from the pool deck above, music blasting from the centrum at all hours, and a crying baby next door. We loved Costa Maya. We exited the port through a pastry shop and took a taxi to the Crazy Lobster. The beach was not crowded and the food was good with cheap Coronas. We were able to snorkle and saw lots of fish in their enclosed swimming area. No seaweed in the water. The area around Crazy Lobster had the best prices on Souviners. We went to Mr Sanchos in Cozumel for the 2nd time. The beach and water were beautiful. We were also able to snorkle here with fish in the water. The grilled shrimp was great but took 45 minutes to get. It took several hours to get my guacamole order. The mixed drinks contained no alcohol and were too sweet. We stuck with drinking beer. The boarding was awful. We picked a boarding time of 10:30 when registering many months ago. We showed up at 10:30 but didn't get on until 1 PM. They held us in a large room for several hours. The gold, plat, emerald members were all called before us. The deboarding was also unpleasant. We were in a long line that wrapped around the whole ship. The line finally ended with us having to drag our luggage down the stairs. We overall had a pleasant family vacation but will not go on this ship again and will most likely not go on Royal Caribbean again. Read Less
Sail Date: September 2019
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel ... Read More
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel the night before the cruise and parked at her sister hotel, The Galvez ($20 for 5 nights, garage parking). The hotel provided a free shuttle to and from the port. Embarkation was delayed about an hour due to a coast guard inspection. We waited in the lounge after checking in at the port. Since this was my second cruise on Royal, I was Gold, which shortened the wait. We had lunch reservations at Chops. The food was some of the best I had on the ship. We especially liked the cheese tater tots. Royal still does a traditional muster drill outdoors (in the heat and sun of Galveston) but you no longer need to bring your life vest. I had not been to Costa Maya before. We took a cab to the beach. The village near the port is a poor village and the beach clubs aren't fancy. I was worried about heat but there was a great breeze off the ocean. There were plenty of beach chairs in the shade. We found a beach club without a cover charge, where we just paid for our food and drinks. I had a massage on the beach - it was supposed to be an hour but it was more like 30 minutes, so keep an eye on the time if you care about that. This is not a spa massage - she used baby oil - but it felt good. There was no stinky seaweed at the beach (it looks like they put up a fence in the ocean to keep the seaweed out). This was my third time in Cozumel. We did a four-hour private snorkel tour with Chichi Charters. Amazing! I highly recommend it! Afterward we took a cab to La Chosa for lunch. The tropical fish (red snapper) was delicious. And I loved the avocado pie (a frozen dessert!). On the ship, we ate in the dining room a couple of times and ate several times at the buffet. The food was good. Some was better than others, but I never went hungry. The Indian food at the buffet was especially good. I had the soda package and was glad to see they have added a Coke Freestyle machine. Anyone can get water out of the machine. You'll need your provided Royal cup for drinks (many kinds of soda, seltzer water, flavorings). I also carried on bottled water, and it was handy to have it in my room fridge (up to 12 bottles/cans per stateroom). We enjoyed the live music, especially at the piano bar (Schooner Bar) and in the Centrum. The musical stage shows were good but not great. I was disappointed in the variety of evening shows - two nights were musical shows with the onboard cast, the other three nights were all comedians. My favorite spot on the ship is still the relaxation room at the Spa. Anyone can use it. You can relax on a lounge chair while overlooking the aft of the ship. I used the gym one time and it was the best view I've ever had while doing cardio. I also took advantage of the walking track above the pool deck. The ship is showing her age, but I can tell they've made some updates. I'd definitely recommended this cruise for adults. For kids, there's a pool and the kids club, but not many activities for kids. We were able to find a table for breakfast at the buffet on disembarkation day. We had a bit of a wait in the lounge, but were off the ship only 15 minutes later than scheduled (delayed due to lightning). All in all, a relaxing and enjoyable cruise! Read Less
1 Helpful Vote
Sail Date: September 2019
I booked this cruise specifically to see Coco Cay after it's supposed $250 million update. The cruise was a mixed bag so to speak. Check in was a breeze, no waiting. Cabin was nicely arranged & large with 2 couches for an inside, ... Read More
I booked this cruise specifically to see Coco Cay after it's supposed $250 million update. The cruise was a mixed bag so to speak. Check in was a breeze, no waiting. Cabin was nicely arranged & large with 2 couches for an inside, but was NOT QUIET.Never book a promenade view room unless you don't want to sleep. I ate all the meals in the dinning room because I couldn't stand the crowds of ill mannered people at the buffet, I mean did some of these people ever see food before ?...pigs. The food in the dinning room was good, not great.I only had to wait about 10 minutes each evening for a table, but the service was a little slow. The 2 shows I saw, ice show & show with singers & dancers was very good. The ship itself is very nice, BUT CANNOT HANDLE the amount of people that it does & on my cruise it was only 3/4 full because of hurricane Dorian. Not enough elevators, both the pools too small, the adult pool was like a sardine can. The music around the pools was just so loud, do they think everybody is deaf ? Coco Cay was a BIG LETDOWN. I am not a fan of water slides or such so I stayed on the "FREE" side. The beach are is NOT GOOD, full of seaweed & not even nice to walk around, you sank into some kind of "muck". There was also a stench of sewer all around. The freshwater pool was a joke also, just a wading pool filled with bodies. There were enough chairs around the beach & pool. The food offerings were typical beach fare. Read Less
Sail Date: September 2019
We chose this cruise to go to areas we have not traveled to previously. My girlfriend and myself would be considered avid cruisers at this point and love every cruise we have taken. This cruise initially tried to frustrate us due to two ... Read More
We chose this cruise to go to areas we have not traveled to previously. My girlfriend and myself would be considered avid cruisers at this point and love every cruise we have taken. This cruise initially tried to frustrate us due to two issues we encountered. The first was the cruise terminal on embarkation day. The employees that were dressed in RCCL attire had a very difficult time figuring out the proper procedures for boarding. We had a Grand Suite (Sky Level) and were not allowed to board right away because I was only Emerald and not Pinnacol, D+, or a "KEY" guest. We all know this was incorrect but this happened to us and a couple of Suite guest behind us. We were all told to proceed to a specific area and door. Later I found that this was the wrong door for suite guest but this is the one we were told to go to. Once the announcement was made to start boarding the Suite, Pinnacol, D+, and "KEY" guest, this was when two different employees told us we were Emerald or Gold so we could not board with the proper group. A third employee finally showed up and got the process straightened out after some of the other suite guest started yelling at the employees after they just shrugged off the complaints and rudely ignored us. I do not think it is our responsibility to know their job. This just started the cruise on the wrong note. This was the worst embarkation experience we have encountered over several different terminals. Once on board, the ship was fantastic. Rooms were ready on time and the Grand Suite did not disappoint. Loved having all the outlets and USB connections for charging stuff. Having the outlet by the bed for the CPAP was very convenient. The room was kept immaculate the entire cruise and towel animals were provided and kept my girlfriend very happy. The SPA area did not disappoint. The hair cut I received and the couples message that we had were great. Dining was the only letdown and this may be because of the class of ship and its layout. Our first lunch was in Costal Kitchen and was enjoyed very much. That night we tried the Silk restaurant due to having "My Time Dining". To say we were disappointed is being mild. Service was horrible and caused us to much confusion. I do seriously believe this is due to the design and layout of the dining room. Where in the traditional MDR, the Waiter, Head Waiter, and Assistant Waiter work together as a team and have line of sight communication, this class of ship was not designed for the MDR experience. It originally had four different menus at the four different dining venues. This did not go over well and now they are trying to run the four different venues on the MDR menue for all four spaces. These spaces were not designed in the MDR style conducive to these seating's and causes a bunch of confusion between the different wait staff. I would say that maybe this was the first night jitters with new guest but we tried the "American Icon " the next night and although a little better, this experience fell well shot of what we have experienced on other classes of ship that use the MDR concept. Rather than keep being disappointed, we chose to take the rest of our dining in the Costal Kitchen. I cannot say enough about the staff in the dining venue. They were terrific every breakfast, lunch, and dinner. They literally saved our dining experience and was one of the biggest positive aspects to our cruise. We tried the 270 Bistro and the Windjammer and found both of these venues adequate. Another jewel if you are sky class or above, was the Concierge, and the Concierge lounge. Always a nice quiet area to hang out, grab a quick snack, drink, or coffee. The Concierge and staff for this area were great and made everyone feel at home and relaxed throughout the entire cruise. Entertainment and Activities abound on this ship. From the "North Star" to PIXELS in 270, there seemed to always be something to do. We did shore excursions at all three ports and found all to be quite interesting. We found that there wasn't enough time for everything so we will probably have to schedule another Alaska adventure further down the line. Disembarkation was the saving grace for this cruise terminal. The new program of checking your luggage through to your final destination and getting your boarding passes on the ship made the process seamless and a lot less stressful. I love this new program (probably not available at all ports) and would highly recommend its usage to future Alaska cruisers. Read Less
2 Helpful Votes
Sail Date: September 2019
They have absolutely nothing for the kids to do. Besides the closet sized room for the tots. My daughter is 3 and was nervous about going to the kids section and they wouldn’t even let me walk her in and say goodbye.. ridiculous. No ... Read More
They have absolutely nothing for the kids to do. Besides the closet sized room for the tots. My daughter is 3 and was nervous about going to the kids section and they wouldn’t even let me walk her in and say goodbye.. ridiculous. No activities.. nothing. Rooms are small. Workers are nice except for a few that seems miserable. Carnival pride is definitely a better choice. Their dining room is ok. Breakfast is the same food every morning. The crowd is mainly older and get mad when the kids are being kids.. just a warning. Our cabin is right above the door they open to let people off the ship so my kids get woken up in the morning and from their naps. Soda cans are $4.. they have ONE. pool open for public and if your kids are not potty trained they can’t go in.. so my one year old had nothing to do.. Read Less
5 Helpful Votes
Sail Date: September 2019
If you and read this, this cruise is probably not for you. We take Royal for their brand consistency and attention to detail. This one fails. IF YOU PLAN AN EXCURSION IN ENGLISH it will be cancelled and you wont find out until you ... Read More
If you and read this, this cruise is probably not for you. We take Royal for their brand consistency and attention to detail. This one fails. IF YOU PLAN AN EXCURSION IN ENGLISH it will be cancelled and you wont find out until you get there. After questioning staff we are told most are cancelled as there is insufficient English speaking passengers on the ship signing up. On ours there were probably no more than 3 or 4 passengers on the ship with English as a primary language. If we knew we had zero chance of an excursion we could have found something else. They call this a "Cultural Cruise" but who knows what that means. Royal needs to be up front that this cruise is not your normal cruise (even staff admit it). The bars are empty. I do mean empty. One bartender could not even make a rum and coke. I had to tell her what bottles were rum. The ship is for a Chinese audience. Even the Irish Bar serves Chinese food. The specialty restaurants were good but expect nothing but Chinese food in the rest of the dinning areas. The food is nowhere near as good as any other Royal cruise we have been on. Staff is nice but the normal Royal International staff is much less prevalent and Chinese staff seem a bit untrained. All staff is polite and mostly helpful so nor problems with the staff and as for the excursion desk, their hands are tied by Royal Corporate. Do yourself a favor and save your money. Royal should not be offering this cruise to an English speaking market. Its not up to their brand expectations and you will be left frustrated. Read Less
3 Helpful Votes
Sail Date: September 2019
My wife and I chose this ship, because we love the Oasis class. Unfortunately they didn't raise the bar. The cabin was great. They made the balcony bigger, but at the expense of the tub. I am just under 6 feet tall, and they mad the ... Read More
My wife and I chose this ship, because we love the Oasis class. Unfortunately they didn't raise the bar. The cabin was great. They made the balcony bigger, but at the expense of the tub. I am just under 6 feet tall, and they mad the tub so narrow I couldn't stand in it without my feet being curved. It actually hurt to take a shower. The final day I had to stand with my feet together to take a shower. Also, the partial glass screen on the tub, is not attached. I almost did a header and fell out of the tub the fist time trying to get comfortable. Be careful . The public restroom was another miss, with a tall , small urinal. Again I am just under 6 feet tall, and I had to stand on my tiptoes to use the urinal. What were they thinking. Lets make a urinal that only 6 foot 6' people or taller can use. There were many puddles on the floor, and that's all I'll say. Then there was the food. Is it me, or is RCL buying cheaper and cheaper food? The food was terrible. I took a chance and tried a specialty restaurant, when the Coastal Kitchen had absolutely nothing on the Menu that night that my wife or I could stand. I paid extra to stay in the Junior Suite so I could eat there, and it was disappointing . I have had nothing but bad luck trying RCL's specialty restaurants. Trust me, there's nothing Special about them. My last cruise was on the Independence of the seas, and my wife and I tried the Specialty restaurant plan. What a waste of money. 2-3 hour waits. Rude service. The couple next to me complained, and was berated by the waiter. Awful food. We tried to cancel after the 3rd try, but was told we couldn't get a refund. We didn't care and lost the rest of our money. On the Symphony I tried Hooked. It was terrible. The service was fast and friendly, but I just couldn't stomach it. They started me off with this cheese biscuit. It was old, hard and had no taste. Then I was brought a crab and clam chowder. I was half way done, when I bit into something that sounded like either a shell or glass. I tried another bite with the same result, but found what I hoped was a shell. I stopped eating it. Then they brought me my shrimp cocktail, and it smelled funny almost like bleach. That was enough. I stopped and called over the waitress and told her I couldn't eat here and wanted a refund. I was then made to repeat everything 2 more times and grilled by the chef, but got the refund. The food is getting worse every year on RCL. So much so, That I am not going on another RCL cruise. Even the trusted pizza at Sorrento's was bad.I am now going on their sister company Celebrity , because the food is supposed to be a lot better , and they have a NON-SMOKING CASINO!!!. You can smell the smoke within 20 feet of the casino entrance. It's really bad, and they have a new drink policy that's horrible. If you earn 2400 points in a year you get free drinks in the casino. Now you can only get 1 drink every 10 minutes. Also the one staff complaint was that this was the only RCL cruise I've been on, where the bartenders were rude. The bar was open a few minutes before the casino and they were serving drinks. I went to the counter and asked for a drink, and they berated me, and told me I had to wait for the casino to open. When the casino opened, I went up to the counter again to ask for a drink, and the Bartender snapped at me that I had to wait until the casino was open. I pointed out to him that it was, He didn't believe me. I then pointed to people , right in front of us playing the slots, and all he said was "Oh'. then got my drink. Also I was ignored a lot by the Bartenders because I was Prime (Free Drinks), and I didn't have to pay for my drinks, and I guess there would rather wait on paying customers. I was ignored several times a day. It was really frustrating . It's like the new policy was invented to prevent you from wanting to get a drink. Well it worked. I usually lose a lot of money in the casino to get the points for the free drinks, and this is there new way of saying thanks? They really should have someone that is/was a guest to check out their designs,new policies and food before implementing them on new ships, that way they could avoid all these mistakes . RCL , Please upgrade the food. It's really bad when Kraft Mac & Cheese is 10X better than yours. On the good note, was the service. As usual the service was excellent. I have no complaints at all, except the Bartenders in the Casino. My room steward did a fantastic job, as so did the wait staff in the restaurants. I thought the Independence of the Seas was my least favorite ship, but Symphony comes very close. Hopefully they will see this, and improve everything, but i doubt it. Read Less
Sail Date: September 2019
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make ... Read More
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make introductions every night. This has always worked well on previous cruises. On this occasion I got ready for the evening meal, spruced myself up ready to make new friends and found myself all alone. After two nights I spoke to the Maitre .D who said there were two other ladies due to be at my table but they had obviously decided not to use the dining room. There were no other tables with space I could move to apart from those occupied by family groups. As I didn’t want to intrude in families I went on every other night to the Windjammer. I have no complaints about the buffet food but this was not the holiday experience I had been hoping for. As I eat alone most nights of the year I find having company for my meal something I really look forward to. Obviously I pay double price as a single passengers to then have this disappointment over the meal was a real blow. Not RC’s fault but I will probably not ever book another cruise in case the same thing happens, The embarkation was wonderful. From being dropped off by taxi just over ten minutes to being in the buffet. Cabins ready within a couple of hours. Nice cabin, sofa a bonus, kettle which I wasn’t expecting. Comfortable bed, great shower. I had an aft cabin, no 8710. Disappointed that there was just a door with a high window so couldn’t easily see out. However the balcony itself was good with two armchairs and a sun bed. The ports of call were generally very good apart from Ibiza and Majorca which were not at all inspiring. Watch out in Cadiz. I had my purse stolen and I still don’t understand how that happened. I thought I might have a bit of advice from Guest Services about informing the police, etc., but they were completely disinterested and offered no help at all. I have enjoyed my days away but they could have been so much better after paying £3500. Read Less
3 Helpful Votes
Sail Date: September 2019
With high hopes we boarded another Royal Caribbean cruise (this time from Rome), and as with other RC cruises, we were left wanting for more and better - although there were a few bright spots that deserve mention. We knew this ship was ... Read More
With high hopes we boarded another Royal Caribbean cruise (this time from Rome), and as with other RC cruises, we were left wanting for more and better - although there were a few bright spots that deserve mention. We knew this ship was aging and had some low level reports around sanitary food handling and conditions, but we were still hopeful. However, the food quality was among our biggest complaints. Although the buffet for breakfast and lunch had a few bright spots, most of the hot food was lukewarm at best with little taste, and the cold food was not really cold. In the Tides main dining room service was spotty at best and food was mostly mediocre or not very good. Typically when ordering a glass of wine it took 5-8 minutes to get someone to take your order, and then you were lucky if you got the right order within another 5-10 minutes. There was one time the steward brought me a glass of chardonnay three times (within one hour) when I did not order a chardonnay. On a positive note, the meal in the Chops Grill (specialty dining spot) was pretty good. I say pretty good because my rib eye steak was thin and tough, while my wife's filet was very good. Even there the service was slow. One of the other specialty restaurants Giovanni's was pretty good, but again service was at a snail's crawl. The osso buco meal was very good though and all other food was pretty good. But it is a sad day when you have to pay extra to get a good meal on a ship, and this was a perfect example of that kind of situation. Around the pools there are signs posted about not leaving a chair for extended period, but almost every chair there was empty except for towels that reserved them. And there were a few kids in the 16 and older pool area for adults. Most of the service crew, including bartenders, maids, etc. were friendly and provided good service and were pleasant to be around. However, the people at Guest Services desk were obviously stressed and sometimes provided short, terse information that might or might not answer your question or concern. regarding shore excursions, we visited three locations (a forth was not completed due to high wind). The two we did through the ship were Very, VERY crowded, making for a less than stellar experience. For example, the day this ship chose to visit Santorini there were five other large cruise ships in the harbor. So an island with a total population of 15,000 had to deal with 12,000 - 15,000 cruisers on this day - something it is not set up to do - and not sure why RC chose that date to visit. At disembarkation the people that left the ship early were treated to blaring music in the main lounge area where they were waiting. When asking the attendants to lower the volume they just smiled. So overall, an average cruise on an average ship, with slightly below average food, good accommodations and average value for the money. We will go with newer ships with better food and value in the future. Read Less
Sail Date: September 2019
This was my second time on oasis so I was really excited to sail on this ship mostly the cruise was fabulous with few complaints firstly in the evening I had to wait in a large queue for over thirty minutes before we were seated and when I ... Read More
This was my second time on oasis so I was really excited to sail on this ship mostly the cruise was fabulous with few complaints firstly in the evening I had to wait in a large queue for over thirty minutes before we were seated and when I tried to book a table for the next evening there was never a time available after 7.30.Next you are forbidden from using an iron in your stateroom which I understand but Royal Caribbean now charge you for every item you need ironed I believe they should make somewhere available that people can use in safety without having to pay.And finally from the minute you board they start the big sell with people approaching you at every time of the day selling meal packages, drinks packages watches etc please let people enjoy their holiday and relax.but I must say other than the few things I mentioned I enjoyed my cruise thoroughly in such massive ship can’t wait to se her after she gets the refit. Read Less
1 Helpful Vote
Sail Date: September 2019
We paid for a 7 night cruise on the Allure and due to hurricane Dorian the cruise was shortened to a 4 day cruise. This would not have been an issue if we had been properly compensated for the shortened cruise. Unfortunately not only did ... Read More
We paid for a 7 night cruise on the Allure and due to hurricane Dorian the cruise was shortened to a 4 day cruise. This would not have been an issue if we had been properly compensated for the shortened cruise. Unfortunately not only did Royal Caribbean shorten the cruise but they cheated us by offering on-board credits that did not equal the loss in travel time or loss in ports. Originally the cruise was supposed to include three ports and we paid the port fees and taxes for the 3 ports but because the cruise was shortened we only went to 1 port and we missed out on Jamaica and Haiti. Royal Caribbean credited us only $27 in port fees for the 2 lost ports which was not what we paid. Now I do not understand how they do math but if you divide the expense of the cruise by the length and then subtract out the missing days we should have received a credit for $175 a day times 3 days the cruise was shortened. This was not the case and we were only given a total credit including port fees of $202. We were also told we would receive the unused portion of the on-board credit back as a refund which we are still waiting for and have called their customer service countless times only to be told that it is coming soon. Now with all that out of the way lets review the ship. Due to the shortened cruise the overall experience felt very much like no one cared and every thing was done with minimal effort. I understand the ship was not at full capacity and the crew may have been bored but they definitely showed they had little to no interest in making the cruise enjoyable. Everything on the cruise closed early and no matter what time of day it was we were hard pressed to find something to do. Everything seemed to have an extra cost associated with it and anything that was supposed to be free or unlimited closed before you could enjoy it. The unlimited ice cream closed at 6pm and only the paid ice cream shops were open. The hot dog shop was always closed and after 3 days of attempting to get a hot dog I finally did get one on the last day but i had to do it right before going to dinner. The unlimited pizza was terrible and on more than one occasion they were closed. The shows were always at inconvenient times and we missed several of them due to dinner times or conflicting times with other shows and everything on the entire ship seemed to close by 10pm which left us playing cards most nights just for something to do. This was by far the worst experience I have ever had and I will never sail with Royal Caribbean again. If you want to enjoy your cruise go with Carnival. Read Less
1 Helpful Vote
Sail Date: September 2019
Well due to the hurricane it was shortened to 4 nights,this was our second time on the ship and the first night I treated myself to the fire and ice pedicure which I never use spas on board due to the price but this time I did and wont ... Read More
Well due to the hurricane it was shortened to 4 nights,this was our second time on the ship and the first night I treated myself to the fire and ice pedicure which I never use spas on board due to the price but this time I did and wont again,its expensive and the atmosphere wasnt anything different then a plaza nail salon but no magazines to read,the tech was very nice but it's a sales pitch,they are constantly trying to sell their products,they give you small amounts ts to try and then tell you its 55.00 and 25.00 for gel polish if added.now the room,this was the first time we upgraded to a suite since the ship was empty we got the junior suite well after 3 hours back and forth with customer service and after 12am we actually got the room.It was on 7642 and the hallway smelled like mildew and unfortunately the room did to,now it's a much bigger room and a full size tub,big balcony and a curtain t separate the bed from the couch.the furniture definitely is worn out and we never got to experience the costal dinning because they never answered and we were told it's just dinner,the last night we were told they have a 830 opening,but we had reservations somewhere else,now theres no special anything with the suit which I was disappointed with.This cruise because of the mess from the hurricane I felt like everything was just rushed and wasnt ready for our cruise.The food for vegetarian options wasnt alot this time around,the first day I went to 3 places before I could eat something decent.The only best thing about this 4 night cruise was Giovanni's! This place is amazing and a perfect 10.the only meal that I left so happy afterwards..also a small but annoying thing was I went to the spa and had asked for a small sample of bubble bath for my daughter since we had a tub and wanted to make it nice for her well they said no but I can buy it lol..come on spa stop pushing that experience stuff on people.the family festival was lame and they were doing work on the boardwalk during it..last year we loved our 7 night cruise on allure unfortunately this one was not our favorite and being 4 nights from 7 with one stop wasn't what we hope for but it was nice having a empty ship.now also side note the pineapple was white and hard and yet they kept serving it and even in room service and for 8.00 a fee I'd expect better quality Read Less
Sail Date: September 2019
This was one of the sails that was shorten due to hurricane Dorian. We were bummed but we completely understood it had to be done for everyone's safety. After much discussion my husband and I decided not to cancel our trip and let me ... Read More
This was one of the sails that was shorten due to hurricane Dorian. We were bummed but we completely understood it had to be done for everyone's safety. After much discussion my husband and I decided not to cancel our trip and let me tell you, I am very glad we saw it through. Though we couldn’t go to Haiti or Jamaica, Cozumel, Mexico was still an outstanding experience! We did two excursions: one was a semi-sub where we saw various fish including barracudas and rays and the another was the Jose’ Cuervo Experience where we learned proper tequila tasting techniques and how to make margaritas. We probably spent way too much money there but it was fun and worth it. As far as the ship, there was plenty to do and places to go, like the pools, hot tubs, indoor park, casino, etc. There were also amazing shows like Ocean Aria and Blue Planet! I loved eating at the Windjammer and we even took our food up to our ocean-view balcony one morning. The main dining places were great too with an array of choices and unlimited supply. The waiting staff couldn’t have been better. They all were so personable and remembered our names after only one day. We requested the same seating area the rest of the nights because of it. Same with room cleaning and the bartenders. Outstanding service! This brings me to my one complaint. During dinner for the first three nights they had taken several photos of me and my husband. The photographers worked very quickly so every time we had tried to ask how to get our photos they were already at another table. “Oh well,” we thought. Maybe some photo previews or at least a flyer on how to purchase them will be sent to our room, we had reasoned. On our last night we had planned to ask before they took our photos again, only there were no photographers there that time. Hindsight, we should have gone to guest services but foolishly we assumed at that point that we would get an email about the photos. We’ve now come to find out that there is no way to purchase photos post cruise which is extremely disappointing considering we were celebrating five years married. We accept some fault but it would have been nice and less confusing to have been notified how to purchase our photos by one of the photographers. This is only our second cruise and our first was with Carnival. We didn’t like Carnival nearly as much as RC but at least they had no problem informing us during dinner how to purchase our photos. Overall, this was a great cruise and due to the graciousness of the company, we now have extra money saved from our remaining three days that were canceled as well as some credit towards a future cruise. Allure of the Seas is definitely a ship I would consider again. Read Less
2 Helpful Votes
Sail Date: September 2019
We originally booked this cruise with the sole purpose of going to Cuba. Like most other reviews have stated, the laws changed and the itinerary was changed to a 6 day Western Caribbean, which we were fine with. We received 50% of our ... Read More
We originally booked this cruise with the sole purpose of going to Cuba. Like most other reviews have stated, the laws changed and the itinerary was changed to a 6 day Western Caribbean, which we were fine with. We received 50% of our cruise fare back, which was more than generous for still being able to go on the full trip. Flash forward to 2 days before our departure. Hurricane Dorian was on track to hit Florida directly, so Royal Caribbean shortened our trip by 3 days (leaving on the following Wednesday now rather than Sunday.) While we were disappointed, we understood the safety concerns and decided to sail anyway since they stated they would give us a refund for the 3 days we missed, and a future cruise credit. I'll go ahead and get the negatives out of the way (none having to do with the actual ship.) While we were thankful for the refunds, they did not inform the Empress passengers on what that refund would actually look like. On the first day of the trip, the guest services attendant stated we were getting two 50% refunds based on the original cruise fare, basically meaning we got a 100% refund. We were ecstatic. However, on the last night, we learned that Empress passengers got a refund based on the already refunded trip from the Cuba change. So for missing 3 days of our cruise, we received less than $200 back, and our cruise credit was in the same amount. Obviously there isn't any 3 day cruises you can book for under $200. We tried not to be greedy, but we felt that the compensation was misrepresented between different RC staff. We are overall satisfied with the compensation, especially since both circumstances were out of RC's control, but the communication (or lack thereof) made it confusing and frustrating. The ship itself is very well maintained. It is very small, but the layout is different than any other RC I've been on. There is an ocean view in almost every common area, which made it beautiful. The pool is small, and I could see that it would be an issue for a full sailing (we only had 600 on board, so it was perfect for us.) Most of the loungers are in the sun. I wish there were a few in the shade. The pool bar and the attendants walking around were on point. Drinks were much stronger and tasted better than on any other ship. The crew was absolutely phenomenal. I was surprised with how many crew members remembered our names right off the bat, our drink orders, etc. Friendly, talkative, and didn't seem frazzled and overworked like I've seen other crews on other ships. The Chops Grille promoters were pretty pushy, but we ended up booking since we had a cruise credit and finally understood the hype. We had a great experience. The food was amazing, service was very personal, and we didn't have to share a table with strangers. I told my boyfriend that we would have to budget for a night at Chops for every cruise in the future. I'd definitely recommend checking it out. Main dining room and Windjammer were above average compared to other RC ships. The main dining room has a wonderful view with a ton of windows at the back of the ship. If you can, try to go to dinner around sunset. The view is spectacular! We also utilized the spa. There was no sauna or steam room, unfortunately. I booked a massage with seaweed detox, and my boyfriend booked a haircut. My massage was unreal and incredibly relaxing. If you ever find yourself with a large cruise credit, the spa is certainly the place to use it! They do try to sell you some products at the end, which kind of throws off the zen you just spent 100 minutes trying to achieve, but at the end of the day I would absolutely recommend investing in the spa services. They're overpriced, but you're on vacation! :-) Our cabin was decently sized. Small bathroom. Cruise cabins are meant to be tiny, so we weren't bothered. Not a lot of storage space on this ship. Bring an over the door shoe hanger, it saved our sanity on this boat! We booked a forward, ocean view cabin. Since the ship is smaller, we felt MAJOR effects of the hurricane winds. I could feel the waves much more significantly on this boat. If you are prone to sea sickness, it's important to book a mid cabin on this ship since it's so small! Entertainment was fun. They had a solo singer that was great (Lou Gazzarra), a pretty decent comedian, and a great cast for the shows. Trivia was kind of clumsy, but always a good time. The casino was laid out differently than any other ship (split between two decks). What I loved about this ship was that it was a non-smoking casino since it wasn't necessarily contained. We spent a lot more time in there due to that fact alone. Despite its size, I don't feel like we would've been bored if we had the full 6 days (which I was originally worried about) We didn't do any shore excursions since we've been to Nassau more times than we can count. We looked in to it, but they were way overpriced for what you got. We noticed the sewage smell on the lower decks (outside, mostly), but I wouldn't say it was overwhelming. Just normal for a cruise, to us. Overall we had a great experience on the ship and would have loved for it to have been the full 6 days! Read Less
1 Helpful Vote
Sail Date: August 2019
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we ... Read More
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we arrived a day early to see some sights) and neither of us had been to Bermuda. We arrived on 8/30/19 and checked into a hotel, walked to the Inner Harbor for dinner and see some sights. The next morning we got to the terminal to check onto the ship and so far so smooth ... I had also purchased "the key" for us which expedited our wait with other perks as well. We were on the ship around 11 am. We had taken a tour of the spa area and had both booked services for that day. The ship was set to leave port at 4 pm, which is did. Once away from the dock I noticed that we appeared to be going in circles then we went back to the dock. We were told the propulsion system was not working properly and that it was being looked at. Fast forward to approximately 8 pm. The captain came over the PA and stated that the ship was broke and the cruise was cancelled. We had two choices leave the ship by 11 pm that evening or we would not be allowed to leave until 6 pm the following evening but all must be off by 9 pm the following evening. Our mouths dropped open .. like is this seriously happening??? Yep, it sure was. We were told there were letters in our stateroom explaining what their compensation would be, they would be reimbursing each guest up to $200 per person to change their flight plus up to $200 if you needed a hotel the evening of 8/31/19. I immediately went to our room and began calling the airlines to see about changing our flight and explaining what had just happened to our cruise. The airline we flew in on wanted $383 per person to change our flight! I went to guest services and they stated there was nothing they could do that everyone was getting the same amount and no exceptions would be granted. I went back to our room and started looking at all other flight options. Around 10:30 pm I told my son we either get off now or we're stuck until the following evening which would potentially mean we wouldn't get home until Monday as there were no evening flights to get us home the following evening. We decided to leave the ship. At that time we did not have a flight booked nor did we have a hotel for the night. I had been on the phone for approximately 45 minutes with Travelocity at this point. We walked off the ship me with my suitcase in one hand and my phone in the other. There was a park bench outside the terminal that my son and I sat on while we made arrangements for both flight and hotel. To reschedule our flight for the next day cost $349 per person (trust me I tried to find a cheaper one but it didn't exist!) and we found a hotel near the airport for just under $140. Remind you at this time I was still out the cost of the cruise, shore excursions we had booked, the drink package we had, the "key" we both had, spa services we both had done prior to the cruise being cancelled, our hotel the night before, our original filghts, etc... totaling nearly $3000! So on top of this I am now out an additional $850 (rescheduled flights, hotel, Uber) that needed paid that day! So far I have received some of the money but not all that they have agreed to reimburse me. RCs ship broke, 100% their fault 0% my fault thus I should have $0 out of pocket for this. I shouldn't have to wait 2+ weeks to be reimbursed nor do I feel I should be out any money at all on this. If I tried to find cheaper flights and couldn't I feel I should be reimbursed the entire $349 per person, not just the $200 per person. I am not very happy right now. I feel like I was abandoned and left to fend for myself with zero help from RC. While I would love to comment on the ship, cabin, dining, entertainment, ports, etc... I cannot as there was not much open during our few hours aboard the ship. Read Less
1 Helpful Vote
Sail Date: August 2019
The food was mediocre. It was mostly flavorless. The cabin was small. The Fridge didnt keep anything cold. I am Not even sure if it was even working. The entertainment was amateurish. No name entertainers. The singer was a back up ... Read More
The food was mediocre. It was mostly flavorless. The cabin was small. The Fridge didnt keep anything cold. I am Not even sure if it was even working. The entertainment was amateurish. No name entertainers. The singer was a back up singer for bigger names. The comedian was a has been second rate actor from the 90s. The service was average. We chose "my time" dining but it wasn't. They told us we needed to go to dinner at 8pm every night. And service was slow and they made mistakes. As a result we missed the shows. The smoke from the casino wafted throughout the ship. And you could not go from the dining room to the theater without going through the casino. The ports were short. We had to be back on the ship by 4:30 each day. We couldn't eat dinner at our destinations. They screwed up the billing and we had to go to guest services twice. Boring cruise. Read Less
3 Helpful Votes
Sail Date: August 2019
We chose this cruise because my husband and I needed a very relaxing vacation. Our winter, spring and summer had been very chaotic due to family illness. With that being said, we were excited to be going out of Cape Liberty, no need to ... Read More
We chose this cruise because my husband and I needed a very relaxing vacation. Our winter, spring and summer had been very chaotic due to family illness. With that being said, we were excited to be going out of Cape Liberty, no need to fly. We've cruised on Royal Caribbean ships quite a few times. Upon boarding, sea pass cards are not given out anymore. You are given a piece of paper with your reservation number, name and cabin number. The seapass cards are left on your cabin door. It was nice to get through check in fast and easy. Onto the ship we went to the buffet on deck 11. It was only 12:00 noon and the line to get into the buffet was long, winding around passed the elevators making it difficult to exit the elevators, with no ship staff directing guests. We quickly left the area and went to the Atrium floor to have cold hot dogs and hamburgers, along with dried out pizza. Next we went to our cabin, where the steward greeted us. However, there were no key cards on our door. We showed the steward our reservation and cabin number. He told us it was not our cabin, another passenger was in the room. We became a little distraught and insisted that there was a mistake. He knocked a few times and an older, disheveled lady came to the door. He asked that she present her seapass card, while she insisted that she was in the correct cabin. Turns out that she had our seapass cards in hand with our credit card number, had already used the bed and ate from a plate of cookies left for us in the cabin. The steward asked her to leave the cabin, which she did. My husband and I asked for a supervisor of housekeeping to speak with and told the steward to reclean the room. He wanted to leave the cookies for us, but we insisted he remove the plate. We cannot understand how this lady who was in a cabin on another floor, took the envelope with our names off the door and made such a cabin error. Royal Caribbean's new practice of leaving seapass cards on cabin doors with vital credit card and ID info is extremely irresponsible and an unsafe practice. Not a good introduction to a vacation on a Royal Caribbean ship. We reported the incident to guest relations and they tried to gloss over our bad experience by offering us a box of chocolate strawberries which we never received. Eventually 3 days after sailing and reminding them about the chocolates did they bring us a bottle of wine. Our waiter and bus boy were terrific each night. We went to the dining room one morning for breakfast. We waited forever for our orders to be taken. We received our food cold at different times. Not sure if waiter staff were new and being trained, but have never experienced such impersonal service on a Royal Caribbean ship before. The entertainment was decent, however, the first late night comedian swore a lot, and we did not find him too funny. The piano player in the bar area each night was the best on board. Everyone who passed by stopped to listen, and all in the bar area sang along to his songs. The casino was cramped and full of smoke from cigarettes. Poorly ventilated and we never used the casino due to the awful smoke-filled air. The port of St. John was okay. Bought a trolley car excursion through the ship to Bay of Fundy, but didn't think there was much reversing of the falls. We were also not told marketplace would close early because it was Labor Day. Our tour guide told us we could get off at the marketplace but would have 5 minutes to shop. Bar Harbor was quite nice. Tendered over and walked through the town. Lots of restaurants and shops. Had a wonderful lobster roll at Testa's on the main street, overlooking the harbor. We enjoyed Halifax. Walked from the ship along boardwalk to the Maritime Museum where they have a huge exhibit of the Titanic and the disaster of the Titanic's sinking. There were exhibits of ships from WWII and Korean War as well. Very interesting museum and no need to take a tour through the ship. Very walkable with chairs/benches along the way. Embarkation was easy and quick at Port Liberty. Collected luggage. Face recognition through Customs. Walked off into parking garage, which was a big plus. We were surprised by the lack of caring presented by the ship's crew. It seemed that most of the crew did little to make us feel the cruising experience was more than okay. If we had not cruised before on Royal Caribbean , we wouldn't have known how unusual this crusing experience was on this sailing. Read Less
2 Helpful Votes
Sail Date: August 2019
Where do I begin? My wife and I just returned from a six night sailing on Adventure of the Seas. This was her 12th cruise and my 10th. We've sailed NCL, RCI, Carnival and Celebrity. Of all the ships we've been on, Adventure ... Read More
Where do I begin? My wife and I just returned from a six night sailing on Adventure of the Seas. This was her 12th cruise and my 10th. We've sailed NCL, RCI, Carnival and Celebrity. Of all the ships we've been on, Adventure is my favorite without a doubt. We booked this trip when we were on Enchantment last September. I was excited about trying a Vision class ship because it has all the amenities of the Freedom class ships but is slightly smaller. Adventure, as far as I'm concerned, is nearly perfect. It's beautiful and in great condition inside and out. We stayed at the Newark airport Doubletree which was ideal. Uber to the port cost us a total of $16.00 and it simply could not have been easier. We walked out of the Uber, through the terminal and were on the ship within 10 minutes. I thought Port Canaveral was easy but Bayonne is even more so. I figured out a few cruises ago that wearing swim trunks onto the ship means I can jump on the slides and the Flow Rider while everyone else is in the Windjammer. I got to spend nearly an hour by myself flow riding in the back of the ship before lunch! (I'm 50, BTW!) We had My Time Dining with a reservation each night at 5:15. Our MDR servers were Danny and Rudolfo - both terrific - and we enjoyed them more and more as the week went on. Food was very good. RCI's food isn't our favorite but it's very tasty and of course, I left more than full every night! Nicole at the check-in stand was delightful and started the dinner experience off on the right note every night. There was only one formal night on the cruise and although we brought clothes for it, we didn't feel like changing so we opted for dinner that night in the Windjammer. Speaking of the Windjammer, I have to say it was spacious and very well organized. I was a bit surprised that it closed relatively early each night but pizza and other tasty things were available 24/7 on the Promenade (another feature of the ship we loved). Overall, the Windjammer exceeded my expectations and the staff there was very accommodating. They have packed the space tight with tables and it was often crowded. Still, it was well organized. We happened to go upstairs one night only to stumble upon the chocolate fountain and dessert bar. They never advertised it but I guess we just got lucky. I probably consumed 5000 extra calories that night! I did use the fitness center each day and was pleased that it opened on time daily. Unlike other ships, it was never packed and the machines were in good condition. Our stateroom was 9307 and Kevin, our attendant, did an excellent job taking care of us. We seldom ran into him but he knew our names when we did. We have grown accustomed to interior cabins because the cost savings allow us to cruise more often. The room was cool and dark when we needed it to be. There isn't a lot of space but it had everything we needed. The bathroom was tiny but also provided us with everything we needed. Overall, we were very pleased with the room and our towel animals! Entertainment was very good. The singers were better than most and the variety of shows was strong. There were two comedians on the ship - one early and one late in the cruise. We attended the family friendly shows but not the adult versions because for us, that gets old quickly. The one show I did not care for was Impact. They are three dancers/singers who do a high energy show. The audience seemed to love them but that kind of entertainment just isn't my thing. The Adventure of the Seas band was excellent. Our ports of call were St. John, Bar Harbor and Halifax. In St. John we did the pink hop on hop off bus which was great. It was just enough and the drivers/narrators were excellent. Honestly, we weren't taken with the city but the cooler temperatures and length of our 90 minute tour were ideal. Bar Harbor is fantastic - but crowded. It was the only one of the three ports where we were with another ship - the Queen Mary 2. It made for a lot of people in a small space. We took an Olley's Trolley tour to the top of Mount Cadillac and the views were spectacular. The driver/narrator was excellent there as well. Some people raved about the tender boats and others complained because they were too big and it took a long time to board. For us, it wasn't an issue. I don't really mind tendering. It's an adventure in itself. We did schedule a RCI excursion to Peggy's Cove in Halifax. It was a 3.5 hour tour - most of which was spent on the bus. Our tour guide was excellent but with only 55 minutes to spend exploring Peggy's Cove (charming but a place I don't need to visit again) it was a long morning. The weather was nearly perfect with 65 degree temps throughout the entire voyage. The two things that surprised me about Adventure were no outdoor seating in the Windjammer and a greater degree of smoking on the pool deck in addition to the casino. However, overall, Adventure, with it's interior and exterior beauty, spectacular venues and outstanding staff made for one of our best cruises yet. Unlike many other ships on which we've sailed, the CD, Drew, was low key and excellent. So often CD's tend to be spotlight hungry and over the top. Drew was neither. Disembarkation was easier than embarkation! We prefer self assist and left our stateroom (sadly) at 7:16 a.m. We were off the ship in five minutes and at the Newark airport before 8:00 a.m.! Honestly, the ease and simplicity of the on and off process at Bayonne makes me want to find other sailings from the port. And it didn't hurt that we sailed passed the Statue of Liberty and under the Verrazzano bridge! All in all, I highly recommend Adventure of the Seas. I would sail her again tomorrow and will most certainly look for other cruises on Vision class ships. Read Less
1 Helpful Vote
Sail Date: August 2019
Just went on Adventure of the Seas to Maine and Canada. Just loved this cruise! Aside from the excellent ports-of-call, the ship was also great. Though not a new ship, it was very well maintained. Our accessible room was very ... Read More
Just went on Adventure of the Seas to Maine and Canada. Just loved this cruise! Aside from the excellent ports-of-call, the ship was also great. Though not a new ship, it was very well maintained. Our accessible room was very spacious, and our stateroom attendant kept it very clean and accommodated all of our requests. We enjoyed the shows, and especially the ice show. We thought that the food was excellent in the main dining room. The service was also excellent, with the wait staff going out of their way to please us. Our one complaint was that there were no excursions offered for individuals in wheelchairs. There were many onboard using wheelchairs and scooters and in all 3 ports, not one accessible tour was offered. RCI needs to do better here and pay more attention to all of its guests. Overall, and excellent cruise and we loved the ship!! Would go on it again. Read Less
Sail Date: August 2019
We wanted a port in which we could drive to and this one was good for us. We had never cruised and wanted something classy yet fun, and Royal Caribbean seemed to fit that bill. We love history, so a New England/Canada cruise was another ... Read More
We wanted a port in which we could drive to and this one was good for us. We had never cruised and wanted something classy yet fun, and Royal Caribbean seemed to fit that bill. We love history, so a New England/Canada cruise was another plus for us newbies. PARKING: We chose to save $30 and park off site, I would NOT do that again. While we had no problems, it was a hassle leaving to come home and we had to wait for vans to show up. Next time, we part at the port. Main Dinning Room: We LOVED it and the food. My wife is Gluten-Free and allergic to egg. The chief was great and catered to her needs, made her a special soup, special dessert and was very helpful. A+++ to the dinning staff. CHOPS: We really liked it, we had a 3 night specialty dinning package. I would probably NOT do that again as we liked the MDR. But this was our first cruise. The food was very good, the waiter is okay. My steak was a little over cooked, but the sides and dessert was great. Loved it. GIOVANNI'S TABLE: We ate here twice, and their steak was better, in my opinion, than Chops Grille. The service was very good, but the small dinning room with glass windows was just more elegant than Chops. Again, we really liked it, but would not have to do this on every cruise. WINDJAMMER: We disliked the buffet. But then again, we were looking for more than just a quick bite to eat and run to something else. For us, it was fine, but over crowded, difficult to find a seat, and getting drinks were not easy. We chose to only eat there for 2 breakfasts and one lunch. CASINO: Very very smokey. I don't gamble much, but would not stay there because one night you literally looked through a fog of smoke. Just too much for me and I am fairly tolerant of smoking. ENTERTAINMENT: We do have a fairly strong moral viewpoint in life and the comedy wanted to push the envelope. While we did 4 shows they were not great in our opinion, but we know this as very personal taste kind of thing. The ICE SHOW was great. Read Less
2 Helpful Votes
Sail Date: August 2019
I was really excited to be on the biggest and newest cruise ship on Royal Caribbean. This was also my first time on Royal Caribbean even though I've been on many other vessels such as Carnival and Norwegian. Pros: it is beautiful ... Read More
I was really excited to be on the biggest and newest cruise ship on Royal Caribbean. This was also my first time on Royal Caribbean even though I've been on many other vessels such as Carnival and Norwegian. Pros: it is beautiful and enormous with many extravagant shows that are worth watching and very entertaining. The room is really nice and spacious as well as the bathrooms. Bar Service: bought the unlimited drinking package and definitely got my moneys worth but service was probably the worst. Quite a few times I've had to wait 30 minutes for a drink. Many bartenders would not even make eye contact with me to ask for a drink. I at times had to try and get their attention (not ideal and quite embarrassing). It wasn't at all bars though. The specific one that had the worst service was at Playmakers sports bar. Justin was the one that served me and many of my family members with mediocre service. Quite rude and intentionally ignored all of us. Pro: There was one server, named Greedep at Playmakers who was amazing! Service exceeded my expectations and food came on time. Very kind and welcoming. Pro tip: Go to Schooners bar and you will def get a good drink with good service as well. Best cosmos there! Main Dining Room: did not exceed my expectations. Felt very crowded and food was just okay. Everything was subpar except for service which was excellent. Overall the cruise was fun, lots of activities to do. For the adults, definitely recommend lounging at the solarium where it is relaxing with huge bath pools/jacuzzis. Read Less
Sail Date: August 2019
I have wanted to experience a cruise on the largest cruise ship in the world. Symphony of the Seas had planned a couple short voyages that fit the bill. I was able to book August 31, 2019 - September 3, 2019 and not miss a day of work ... Read More
I have wanted to experience a cruise on the largest cruise ship in the world. Symphony of the Seas had planned a couple short voyages that fit the bill. I was able to book August 31, 2019 - September 3, 2019 and not miss a day of work (off on Tuesdays and Fridays and this Monday was a holiday). Perfect! Then in the few days preceding this cruise, tropical storm Dorian became Hurricane Dorian. We were to depart Miami Saturday August 31st, spend Sunday September 1st in Nassau, a day at sea, then home. Many ships were having changes made to their schedule as the storm grew stronger. At 10pm Thursday I packed late, checked the RCCL website at 1am and saw my cruise was eliminated since the extended the August 24th cruise until Sept 4th. I cancelled my airline reservations just after that post. With an overwhelming feeling of disappointment, I went to sleep. By morning, to confirm this really happened, I looked at the website and to my surprise, no listing for my cruise. I called the helplines at RCCL. They found nothing. Luckily I screenshot the website and had it to email the representative. For 90 minutes he searched while I was on hold. Finally I got a text message with word the ship we depart early and be extended a day. I knew before the rep did! RCCL did an amazing job. I rebooked a new trip at the last minute (paying way too much) but I made it there. Embarkation: WOW. I handed a staff member my preprinted boarding passes, she scanned the barcode with her iPad and we walked to the ship. The keys are waiting for you at 1pm in your cabin door mail slot. We didn't much more than pause our walk to get scanned and we were on the ship in 10 minutes. NO WAY could this be easier or better. We went to Boleros to buy the WOW band. It was $5 and cool to have. It worked great as cabin door key, it was OK as a way to pay for drinks. Sometimes I just chose to use the card as it was easier to hand over. The readers in the bars worked ok most of the time but of course walking servers do not carry readers. Grabbed a Mojito to kick off the cruise by 11am. We dined for lunch at the Park Cafe - the Kummelweck roast beef sandwiches. Yes, they are as good as everyone says plus a nice custom bowl of salad. Delicious. Our room had good and bad. I am never one to complain. Room 14-577 was top of Central Park in the very front. Glad i tried it but I won't do it again. If you happen to book these neighborhood balconies, be aware that it is not like an ocean view. There is no privacy so your curtains will likely be closed all the time. Be aware that the 15th floor is the pool deck. You will hear foot stomps when kids run across that deck. While not bad at all, we did notice that. Be aware that in this cabin the ship's framing is a roofline just over your balcony so the great part is - always shady. I didn't care for keeping the key card inserted in a slot to keep lights and air on but I understand it's a good idea. Not a lot of normal TV to watch but who really cares to watch TV? The bed was extremely firm and our steward says they no longer offer the egg-crate pads, I also understand. We managed just fine. Plenty of room, plenty of storage, bigger shower than most ships too. But I will never choose 14th floor neighborhood balcony again. Oh it did include a bottle of red wine and two coke packages (refill cups). The shows? WOW. I have often thought NCL Epic had the natural win in this category but when I saw HAIRSPRAY, I loved everything about it. Then we saw FLIGHT and that was entertaining in a usual cruise ship show kind of way but well done with a mix of technology and live action. The ice show was 1977 and though I wonder what that year had to do with anything, there was excellent skating, beautiful costumes, and it all started amazing drones flying over the performance area giving us a light show. Loved it. Finally HIRO - what an amazing show. I would say that the price of the cruise was worth it just to see this show! Swimming, diving, dancing, arial performances, a lot like Cirque on overdrive. I am still blown away. Food. I would say it was good. Some of it was excellent, some just OK. I was shocked that the prime rib was just OK. I love prime rib. But the tenderloin and short ribs were outstanding. Salmon was better than OK but not the best. Lasagna was OK but not too good. I did order a beef stroganoff dish but sent it back because it was unlike any I had ever had...more like a pasta dish with a light brown garlic based gravy. Not a complainer - everything was edible and decent. But for the quantity served, it is still impressive. Early traditional seating is my choice. Always kind, if we wanted to rush to a show, they put us on fast pace. Wine was plentiful and they kept me with a drink at all times. Activity: WOW. Zip line - long wait for a short thrill but very cool to do. Abyss....long line and awesome anticipation for the thrill. Loved it - especially the que to actually get on the slide being all glass way up there. I ran out of time but would have body surfed the flowrider. Lines were not bad at all. PuttPutt was always in use and looks like fun. the court was half basketball half soccer. They all seemed to love it. I rode the carousel. It's been years since I had done that and well, it just makes me smile. Artwork. another WOW. Some cool stuff. A lot of weird things too. Loved the piano stairs. Didn't quite get the sound art and light art but OK. Plenty to see. Interactive art is always cool. The cruise director Ricky was fun. Led many street parties and works his tail off. They had a balloon drop at midnight day one, they had a Caribbean street party, an 80s party and a pirate parade. We sat in a sing along with a guitar player that was fun (crowd was a blast - singer was excellent). Saw a little piano playing in Schooner but I do tire of the same old 70s and 80s pop songs. Oh another cool thing on this ship is the stowaway piano player - he may be in an elevator (that's where we saw him) or anywhere on the ship at any time. Very cool!! Did I mention we were to be in Nassau on September 1st but Hurricane Dorian decided category 5 would just sit over the Bahamas and destroy...so RCCL sent us to Costa Maya Mexico instead. We were out of harms way, mostly in the hot sun. RCCL added a 4th day to our cruise so we had to get new airfare home but they didn't add any extra cost to our beverage package or Voom package. I think they actually gave us $50 On Board Credit too. I didn't care for Costa Maya but that's just me. I was glad to be there! We did not excursion there either. Just to add to controversy, I will tell you that in my opinion, all cruises should be non-smoking. I won't go in to a casino so long as there is smoking - so I didn't even visit it on this trip. Celebrity has no-smoking in their casinos. A different vibe for those of us that don't like the smell. But to each their own and I was just fine without it. I didn't plan to buy a NextCruise certificate but I did because this was my new favorite cruise. Finally getting off the ship - WOW. We chose late as possible because our flight was 12:30pm. We got tags #69 9:00am. Teh drink package still got us premium coffee drinks for free the day of departure. We waited it our in the Cafe Promenade. When we left the ship we walked into the terminal, chose our bag from the 100 or so still left there and walked to customs. No need to even bring out a passport of fill out the declaration papers...we walked up to an iPad that took our picture, waited a few seconds, got a green check mark and we were out to the taxi line. No more than a couple minutes to get in and no more than a couple minutes to get out. Way to go RCCL and US Customs! Read Less
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