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1 Helpful Vote
Sail Date: August 2019
Oh my goodness there are some whingers reviewing Edge. Ignore them! Ship - beautiful and ultra modern Cabin - modern & spacious. We loved the IV as you get the best of both worlds. Great light in the room. Window was never ... Read More
Oh my goodness there are some whingers reviewing Edge. Ignore them! Ship - beautiful and ultra modern Cabin - modern & spacious. We loved the IV as you get the best of both worlds. Great light in the room. Window was never locked by the captain!! Blackout and mood lighting was v cool. Bathroom was fabulous. Spacious. Double sink. Big shower cubicle. Plaza - awesome. You have to sit and feel it yourself. Look up. Look around. And enjoy. Bands - great feel. Club - cool. Pool - in August so very, very busy. Pool water was clogged as over-used. No pool burners anymore and fewer drinks trolleys. Jacuzzi - simply too hot to sit in so disappointing. Food - passable but not up to our high standards. Had to send a few things back and in Le Petit Chef - which was fab - my steak was awful. Eden tonight!! Dining rooms a bit cramped and difficult to have an intimate dinner. Main shows - ultra modern and setting new heights. 4 amazing voices and best dancers we saw on a ship Ents - generally poor. Cruise Director lacking the presence of others we have seen. Some of his team a bit lazy and arrogant. Pool volleyball consisted of putting up a net, throwing in a ball and disappearing. One comedian on and he wasn’t great but possibly not his fault. Magic Carpet is a great addition. Tenders untra-modern. So if you like modern, just do it! Read Less
4 Helpful Votes
Sail Date: August 2019
We had a great cruise on Marella Explorer 2. Our cabin was on deck 4 and was in a good position mid ships to get to the MDR, Market place for breakfast and the gangway on Deck 3. The only issue I had was the sound of cutlery or glasses ... Read More
We had a great cruise on Marella Explorer 2. Our cabin was on deck 4 and was in a good position mid ships to get to the MDR, Market place for breakfast and the gangway on Deck 3. The only issue I had was the sound of cutlery or glasses being rattled around late at night from deck 5, MDR. Cabin was spacious with plenty of wardrobe space and drawers. Only one socket though so we had to take turns charging phones, using the hairdryer, kettle etc. Lovely shower with a glass door...makes a nice change to having a shower curtain wrapped around you! Food was great and plentiful served in different areas of the ship. Lots of different types of entertainment venues, silent disco was hilarious. Always able to get a sunbed. Where was the captain? First cruise I’ve been on where I haven’t seen the captain! Lovely ports of call. Paramos, shuttle to beach. Toulon, walkable or a little train from the ship 7€ takes you on a little tour. Livorno, we went to Florence and Pisa with Tuscanybus.com who left us stranded in Pisa !!!! Rome on your own with the ship. Olbia, bus will take you to a beautiful beach for 5€ return, or the town is easy to reach by foot. All staff onboard were amazing, as always! Read Less
1 Helpful Vote
Sail Date: August 2019
Very disappointed with Explorer 2 as was not as good as Explorer 1. Didnt look or feel like been refurbished. Cabin bathroom grotty, particularly shower smelled and grubby. Bar staff unfriendly and rude, never smiled, communication poor. ... Read More
Very disappointed with Explorer 2 as was not as good as Explorer 1. Didnt look or feel like been refurbished. Cabin bathroom grotty, particularly shower smelled and grubby. Bar staff unfriendly and rude, never smiled, communication poor. Dirty mop left in pool shower all day, pools small and dirty, all 4 jacuzzis didnt work all week, beds crammed in, very noisy all day like Butlins on Board, tacky and cheesy or trying to sell stuff on screen! Breakfast cold, not much selection, no omlette station, no service on the terrace or bar, no atmosphere dead at terrace end of ship at night. Clock by pool didnt work all week, drink stations didnt work, or no cups, very poor! Even online feedback didnt work. Many complaints from others about no escape from noise level, nowhere outside quiet or able to relax with service. Food was average, needed to book trips as not much near ports! Couldn't understand daily announcements. Read Less
1 Helpful Vote
Sail Date: August 2019
We are an American family of four with two kids 18 and 16. We have cruised many times before but not on MSC and not in Europe. We had a great cruise! The food, service and overall experience exceeded our expectations. We had a duplex ... Read More
We are an American family of four with two kids 18 and 16. We have cruised many times before but not on MSC and not in Europe. We had a great cruise! The food, service and overall experience exceeded our expectations. We had a duplex suite which had plenty of room and great views. We made the most of th drink package and the bartenders and waiters were great. We really enjoyed the food at the regular dining room - great service and great views while we enjoyed the great food. We also tried the chop steakhouse and tapas bar - both great. Plenty of hot tubs and room on the ship. The excursions were also great we did the ebike tour in Genoa, Amalfi coast tour, beach in Messina and bus tour in Barcelona. In Malta we just walked off the ship which was nice we were able to walk through downtown which was beautiful. I can’t say enough good things about the ship staff they were so friendly and exceeded our expectations. We will definitely cruise MSC again and thank them for a wonderful cruise. Read Less
2 Helpful Votes
Sail Date: August 2019
We travelled on more than 60 cruises on Silversea, Celebrity, Cunard Grill Class, HAL, Viking, RCCL, Crystal, Seabourn, Hapag Lloyd, Oceania and Regent. We wanted to try the MSC Yachtclub. Well first we arrived in Marseille cruiseterminal ... Read More
We travelled on more than 60 cruises on Silversea, Celebrity, Cunard Grill Class, HAL, Viking, RCCL, Crystal, Seabourn, Hapag Lloyd, Oceania and Regent. We wanted to try the MSC Yachtclub. Well first we arrived in Marseille cruiseterminal 10:00 AM, so way to early but the butler at checkin said "no Problem" and brought us on board to the beautiful Topsail Lounge dedicated for Yachtclub only. Our suite was already ready and at 10:20 with a glass of champagne in our hands we were standing on our beautiful balcony. The suite was cosy and spacious and the bed was so comfortable, this is the first mattress on a cruiseship with so much comfort zones so you have to sleep really well. The bathroom was well appointed and with a perfect pressure rain shower. The butler and her assistant delivered our requested drinks for the free minibar. After this we went to the special Yachtclub restaurant for lunch. The restaurantmanager came to us to tell that he ordered special muesli with fresh strawberries everyday for us in the mornings at breakfast, what we requested in advance. After a wonderful lunch we went upstairs to the Yachtclub deck, nice and quiet with good loungers with comfy pillows on it, really a haven on such a big busy ship. Yachtclub is worth every penny f the cruise fare and the luxurrylines can learn from the MSC butlers what service really is. they know how to treat you as a guest . The rest of the ship is wonderful, with a lot going on but always when you go back to the luxurious Yachtclub you feel like coming to a haven of quiet and comfort. The quality of the Cirque du Soleil shows on board was great and the best shows we have seen in the industry.The Ship was beautiful with lots to do and the shops had very good prices. Really try MSC Yachtclub and you will love it.. Read Less
1 Helpful Vote
Sail Date: August 2019
On the boat they are constantly trying to sell you addition services. For example, when we were dining someone came up to use trying to sell a steak plate for an additional 25 euro. This was insulting as we were dining in the restaurant. ... Read More
On the boat they are constantly trying to sell you addition services. For example, when we were dining someone came up to use trying to sell a steak plate for an additional 25 euro. This was insulting as we were dining in the restaurant. On check-out we had to contribute 70 Euro per person as a service charge (for what we do not know) and they automatically put in our contribution to Unicef. I do not need a third party to force me to contribute to charity. The staff were friendly but at one point they said we had ordered too many drinks on our package. We had the unlimited drinks package and this is what you get. This company is very tricky and once on the boat expect to be a victim to their attempts to extract money from you. For example, the photographer will come up to your group take photos and later you may purchase these for 35 Euro each. We were so tired of being asked all the time. We will not travel with MSC ever again Read Less
1 Helpful Vote
Sail Date: August 2019
This itinerary through Italy, Spain, and Cannes was really appealing to us. Checked off a lot of boxes for us. Cruising allowed us to visit many sites (Pompeii, Vatican, Florence, and more) conveniently. I am a teacher and I have a ... Read More
This itinerary through Italy, Spain, and Cannes was really appealing to us. Checked off a lot of boxes for us. Cruising allowed us to visit many sites (Pompeii, Vatican, Florence, and more) conveniently. I am a teacher and I have a very defined time that I can travel each summer. This specific schedule fit our calendar perfectly. Our cabin was clean, the food was excellent, the ship set sail and docked efficiently and on time. The security of having record of us boarding and disembarking at each port gave us peace of mind. The cons for us was that the ship was crowded. And every time we had a question, no one could answer or resolve anything except going and standing in line at Guest Services. I must have done that once a day! They are most competent, but less than friendly. It was usually a demeaning experience! The other aspect of this trip that really got us started off in a less than relaxing manner was having us wait for nearly four hours on the ship, just milling around with our carry on luggage, without being able to go to our rooms. We were led to believe from all of the info sent to us that we would be separated from our luggage for a time period and to have things with us that we would need, but we were never alerted to the time lag for getting into our room and being able to chill a little. I'm sure there's some reason for it, but it was not a great start to our trip. We grew so weary of being nickel and dimed throughout the week. Internet should be included. $30/day for Internet access is ridiculous. So is the mini-bar charges for beer, wine, and other drinks that are available at no extra charge at the bar. There are so many ways you can streamline general operations to make things a little more convenient and relaxing for guests and still make your money. For the most part, I felt like cattle being herded around - on the boat, off the boat, into a bus, waiting for dinner (although I will say meals were handled quite efficiently and the dining staff really had wonderful, welcoming customer service skills!). I felt tolerated, not warmly welcomed. Others we spoke with along the way had the same general feeling. I can say that this cruise served its purpose for us. We might do another when we have some ground we want to cover. But the experience itself was not the quiet, relaxing vacation we anticipated. This was, by far, the most expensive vacation we have ever had and, frankly, expected a tad more welcoming and pampering, but really I was the most average overall experience we have had in our travels, except for the sites we got to see. Those we will remember! The staff works so very hard and I appreciate their effort so much. But one of the crew told me that they are signed on for one-year contracts and work with only two half-days off each week, for 10 months straight. I think they need some time off occasionally to recharge their batteries a little more for themselves and for the guests. Read Less
Sail Date: August 2019
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano ... Read More
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano over Pompei, then visited the ruins of Pompei. We climbed up to the top of the leaning tower of Pisa. We chose to spend the extra money to stay in the Haven on the cruise/ it was spectacular. The service was top notch. We were pampered and had a restaurant, bar, pool and sun deck all in our area. It was quiet and very upscale. The staff learned our names and favorite food/drinks right away. It was a fantastic experience! We were able to all stay in one cabin with enough beds for everyone- 3 adult children with us. The cabin was spacious with two separate bedrooms and two full bathrooms. I will always choose the Haven when it is an option. Read Less
Sail Date: August 2019
This was our ninth cruise, third with NCL. I am rating it poor simply because of the issues with the cabin, described later. We chose this cruise because friends had already booked this sailing. This was our first cruise in The ... Read More
This was our ninth cruise, third with NCL. I am rating it poor simply because of the issues with the cabin, described later. We chose this cruise because friends had already booked this sailing. This was our first cruise in The Haven and we were hoping for every good thing we've heard about The Haven and we were not disappointed. The experience was awesome, from the minute we checked in until we disembarked we were treated like royalty. Our butler, Helbert, brought us a pitcher of ice water daily, made sure we had milk in the fridge for morning coffee. When we returned to our cabin after excursions, he had left a snack (fruit or sandwiches) along with some sweets for us. The concierge, Omar, lived up to his reputation. He is perfect in that position. We ate in The Haven restaurant for most meals and the food was fantastic, service was excellent. Sharmila and Remi were our favorites, but everyone was friendly and provided great service. While we spent most of our time in The Haven area, all of our dealings with any crew members were pleasant. The washy-washy ladies when entering the Cafe could bring a smile to anyone's face. Other than the specialty dining, we had every meal in The Haven. We chose Cagney's, La Cucina and Moderno for our specialty dining and the food was fantastic. Service in La Cucina was a little slow, but the food made up for it. As for the entertainment, I walked out of Priscilla Queen of the Desert after about 20 minutes, as did many other people. My husband stayed hoping it would get better but it didn't. We had late reservations for Burn the Floor on the last night of the cruise, but had to skip it because of an 0615 disembarkation to catch our flight. We didn't participate in many activities around the ship because we preferred the solitude of The Haven and our cabin. There were a lot of children on this cruise and many of them were running around unsupervised and/or undisciplined. Since we had booked a Spa Suite, we also had access to the Thermal Spa. There wasn't much time to enjoy the spa on this cruise, but we did manage to get there twice and found it very relaxing and peaceful. The entire area was clean and well maintained. Read Less
4 Helpful Votes
Sail Date: August 2019
Overview- We chose this cruise based solely on the itinerary, which was excellent! The cruise was good, but the itinerary was great. This is a great way to explore the Mediterranean. Dining- The buffet (Garden Cafe) was average. ... Read More
Overview- We chose this cruise based solely on the itinerary, which was excellent! The cruise was good, but the itinerary was great. This is a great way to explore the Mediterranean. Dining- The buffet (Garden Cafe) was average. Breakfast had a wide variety of options, but was not the tastiest. If you have time, I suggest eating breakfast in the Taste dining room. Lunch was better tasting and offered pizza, burgers, hotdogs, pasta, salad, a deli, Indian food, Asian food, and ice cream, plus specialties and dessert that rotated daily. We chose not to eat in any of the specialty dining restaurants so each night we ate in either Taste or The Manhattan (the two main dining rooms on board). The Manhattan is supposed to be dressier than Taste, however we saw people wearing a range of athletic clothes to cocktail dresses in both. The food was very good, above average compared to other cruises I have been on. The selection was very wide and everything I had was tasty. Embarkation/Debarkation- very smooth proccess. We were on this ship in 10-15 minutes and off the ship in even less. We booked a Norwegian transfer to the airport so we were able to debark at 6:15 am and arrived at the airport by about 6:40 am. Entertainment- Burn the Floor an Priscilla Queen of the Desert were both very high quality shows. They were entertaining and fun to watch, but were odd choices for cruise ship entertainment. Aside from these shows, I felt like entertainment was lacking. There were a few other gameshows and magic shows to watch/participate in, but nothing too exciting. I felt myself getting bored at night. However, this itinerary is so packed that onboard entertainment was not all that important. Most of our time was spent in port so when we were on the ship we were fairly tired. Onboard experience- The ship did not feel overwhelmingly large. It was very easy to navigate. Once meeting people, it was very likely to run into them again, despite the 4000+ guests onboard. My only complaint is that there were not a lot of public places to sit and look out. Service- service was very good. One of my favorite parts about cruising is meeting the staff and getting to know them throughout the cruise. I was concerned going into this cruise that I would not be able to do that considering the size of the boat and the "Freestyle" setup. However, we met multiple staff who remembered us throughout the cruise, which was very nice. Most workers went out of their way to make us feel special. Barcelona- We flew into Barcelona a day early and did a free tour of the gothic city. It was very good. Nice introduction to Barcelona. We had dinner and stayed at SERHS del Port Hotel, which was very close to La Ramblas as well as the cruise port and well priced. They allowed us to check in early, spoke English well, and were very helpful. Breakfast is complimentary if you book through their website. Overall, Barcelona was our least favorite city on the trip. Naples- Here we used italytours.eu and did a tour of Pompeii, Sorrento, and The Amalfi Coast. First, we went to Pompeii, which is a MUST see. It was hands down one of the highlights of the trip. The tour was great and very educational. Then we had free time to eat lunch and wander in Sorrento. After this, we drove along the Amalfi Coast taking a few photo stops. Very beautiful. Rome- We used italytours.eu again and did the Best of Rome tour. It took us to The Colosseum(we purchased tickets ahead of time to go inside), The Pantheon, The Trevi Fountain, where we had free time for lunch, and then to The Vatican where we had a guided tour. This tour was amazing! Great way to see Rome in one day. Livorno- We used italytours.eu again to visit Pisa & Florence. We had a driver who dropped us off in each of these locations, and in Florence, we had a guide who met us for a tour then gave us free time for lunch. ***We loved italytours and would recommend looking into them if you are planning on cruising in Italy. Great, and much cheaper than going through the cruise line.*** Cannes- We took an NCL excursion here because it is a tender port. They take care of your tender for you. We did the Nice and Monaco tour, which gave us free time in both places. Nice was wonderful. It is along the coast and has a large market and several shops and restaurants. Monaco was pretty, but I would not consider it a must-see. Palma de Mallorca- In Palma we took the public bus to the city center. NCL offers the same exact transportation for 5x more. If you walk off the ship and down through the cruise terminal, here are signs pointing you to this bus. You can take line 1 to Place d'Espanya. Here we walked around and shopped and went to a café. Again, it was pretty, but I would not consider it a must-see. However, for 3 euros a piece round-trip, why not? Read Less
Sail Date: August 2019
We choose this sailing because we were going with friends who seem to like NCL. This is my 3rd sailing with NCL and I’m still not impressed. Their itineraries and excursions are great, but their ships and customer service leave me ... Read More
We choose this sailing because we were going with friends who seem to like NCL. This is my 3rd sailing with NCL and I’m still not impressed. Their itineraries and excursions are great, but their ships and customer service leave me wondering if I’ll give them a 4th chance. I had hopes that this ship would be better since it is larger than the first two cruise ships I’ve been on. I was excited to see an adults only section right up until I saw kids in the area and no one telling them to leave. The rooms were set up horribly. The shower on one side, the toilet on the other, and then the tiny sink in the room. As if this wasn’t bad enough, the lighting was atrocious!! Don’t try to wear make up, brush your teeth, or remove your contacts. The room steward was terrible. It’s the first time I have EVER left a cruise without tipping my room steward an additional tip. Usually, the room steward, dining staff, and your bartender should always get an additional tip. The food leaves room for improvement. The Taste dining room was much better than the buffet options. I do like the freestyle dining to be able to go eat when we wanted versus having a set time. We did not see any of the Cirque shows, but others that I know did and really enjoyed. I met a couple who did the Cirque and dinner show. They said it was great, but I’m surprised there was an extra charge for this. Loved all of the ports of call. However, by the time we got to Palma we were all exhausted. Wish we an extra rest day at sea in the itinerary. Overall, I enjoyed my trip with my friends. Read Less
Sail Date: August 2019
We have been on 3 merella cruises before but this was the first cruise on the Merella Discovery 2. What a fabulous time we had from the moment we set foot on the ship in Palma . Secrets of the Mediterranean was brilliant, seeing Scilly, ... Read More
We have been on 3 merella cruises before but this was the first cruise on the Merella Discovery 2. What a fabulous time we had from the moment we set foot on the ship in Palma . Secrets of the Mediterranean was brilliant, seeing Scilly, the Amalfi coast and Sardinia was great. The captain told us one day that we would be passing Capri and also the Bay of Naples in the distance and also around 10pm that night we also saw a live volcano erupting, something we will probably never see again. Everything was brilliant. The ship itself was so clean and always something to do. The food was fabulous and was plenty of choice in the different restaurants available. We had a balcony cabin, the first time we have had one and worth the extra. All the staff on the Discovery 2 were excellent but I would like to mention 3 in particular, Emily who kept our cabin 6544 impeccably clean and tidy and nothing too much trouble for her, always a smile. Thank you Emily. Alexander the barman/waiter in the Live room, always so helpful, couldnt please enough and remembered all our drinks. Thank you Alexander. Lastly Tamara in the Coffee Port, what a wonderful, socialable, lovely member of staff, always a smile and so helpful when we were trying to choose what to try each day. Thank you Tamara. Already looking for our cruise for 2020 and hopefully Discovery 2 again. Read Less
1 Helpful Vote
Sail Date: August 2019
This was our first time cruising, it was a gift for my 50th BD. Our family of four did 7 days from Barcelona to Rome. We chose Celebrity Edge because we liked the itinerary and found a really good deal with Costco.ca where our 12 and ... Read More
This was our first time cruising, it was a gift for my 50th BD. Our family of four did 7 days from Barcelona to Rome. We chose Celebrity Edge because we liked the itinerary and found a really good deal with Costco.ca where our 12 and 16year old cruised for free. Wow, we had such an amazing experience where do I even begin. First, me and my husband are both worried about sea sickness, we had everything on hand just in case but at the end we didn't need any of the meds, patches and wrisrbands, the ship was so smooth we didn't felt any of it. embarkation was smooth, same as disembarkation. Ship- like I said we had nothing to compare as this was our first experience. We like what we saw, everything new and clean. Cabin- when we did our booking, we went with Guarantee Concierge Class, we ended up with a beautiful room on deck 12. our room was roomy, with a king size bed and a pulled out trundle, more than enough room for our tall 16yrs old and 12 year. We love the Infinite veranda for extra room, we kept the windows closed for AC. used the chairs to hang cloths to dry when I hand washed them(they charge $3 to wash a sock). Celebrity knows how to design the space, they literally have every inch in mind. We especially like the charge station. Dining- Food was amazing!! Our designated restaurant was Cosmopolitan. They kept some items same but menu does change every night. Food was so good that we didn't feel the need to spend $55+/person on specialty restaurants. We tried Normandy one night, food was great, but had to wait a long time to get our meal. When we mentioned this to our waiter Johnathan at Cosmo the next night, he said we shouldn't have to wait and provided us with menus from Tuscan, Cyprus and Normandy, ordered what we wanted from other restaurants and he brings the food to us. Talk about service! After that, we dined at Cosmo every night. Oceanview cafe is also excellent! not your normal all you can eat buffets. They have everything, you name it. We didn't purchase any drink packages, we just traveled with our reusable stainless steel bottle and filled up with ice water for our excursions, handy in +30C temp. We would never get our moneys worth with any package. Entertainment and activities- Shows are excellent! Our 16yrs old liked the teen club. We went to silent disco, Acrobatic show, Beatles, Makcus Terall was really good. Service- Our cabin attendant Teodora was excellent, she is like a ninja, knows exactly when to come and leave. she kept our cabin spotless, always friendly and asked about your day. Our Waiter Johnathan goes above and beyond. We had a wonderful experience and would love to do it again. Read Less
Sail Date: August 2019
Chosen to experience the new concept of design, dates and ports also met our requirements. Overall we loved the ship, the cabin felt spacious, well designed bathroom with plenty of storage but a mouldy smell in shower a little strange. ... Read More
Chosen to experience the new concept of design, dates and ports also met our requirements. Overall we loved the ship, the cabin felt spacious, well designed bathroom with plenty of storage but a mouldy smell in shower a little strange. Cabin itself again well designed had a gripe with the location of the wardrobe as so close to the side of bed made access a little tight. The infinity balcony, gave us more space, however to us felt like an open window rather than a balcony and was quite a slow process to open blind and window. Also blind has to be fully open to open balcony. The location of 7295 I would not recommend, when the balcony was open we could smell cigarettes wafting up from the smoking area outside Eden, also become a gathering area for smokers with load voices late into the night. We had to pass 27 cabins to reach lift/stairs - no good if an item was forgotten great for getting 10000 steps in each day! Enjoyed all meals ate in all four main restaurants plus buffet. Service good in main restaurants but hit or miss when sitting outside of the buffet. Enjoyed some entertainment the guitarist was great, the theatre productions, not as good as seen on other ships. Ports because of size of ship tended to be commercial so a view of containers most mornings something we will certainly take into account when deciding on future cruises. Read Less
1 Helpful Vote
Sail Date: August 2019
We just returned form a Med cruise on the Celebrity Edge. It was absolutely wonderful. The ship is brand new, clean, beautiful. Everything went smoothly from embarkation to disembarking. Our cabin was the Celebrity Suite. We had Rhona our ... Read More
We just returned form a Med cruise on the Celebrity Edge. It was absolutely wonderful. The ship is brand new, clean, beautiful. Everything went smoothly from embarkation to disembarking. Our cabin was the Celebrity Suite. We had Rhona our wonderful butler. The space was perfect. The entire staff we had interaction with on a daily basis were friendly and helpful. Pricilla Schmitt who oversees the Retreat Lounge is exceptional. We loved all the ports with the exception of Ibiza. I am unsure why that stop is on the itinerary. I feel Majorca would have been better. We traveled with our 13 and 16 year olds. Along with friends they had a super time. That for the kids was key - to travel with a group. I am not sure the ship would have been enough for them without their buddies. The restaurants were fine. I would Say Luminae had the best food. Next time we won’t shop around the dining rooms and we will have our dinners at Luminae. Kumar, our waiter, made the dinners at Luminae very enjoyable. As well as the breakfast. In addition to dining, I would say skip Le Petit chef. Food was not great and the “show” was on par with a Disney experience. Overall I give the Celebrity Edge a 10! My only wish is that it was longer! Read Less
5 Helpful Votes
Sail Date: July 2019
We flew into Naples airport expecting the worse but were pleasantly surprised as we encountered no problems other than waiting 40mins for our luggage to come through.TUI staff were on hand to guide us onto the waiting buses and in a short ... Read More
We flew into Naples airport expecting the worse but were pleasantly surprised as we encountered no problems other than waiting 40mins for our luggage to come through.TUI staff were on hand to guide us onto the waiting buses and in a short time we were at the port ready to board the ship.We had to go through some security checks before boarding,but this is perfectly understandable in this day and age.The ship itself is modern and clean and fairly easy to find your way around,we found the different colour carpets to be a big help with this.We ate mainly in the Market Place during the day and Latitude 53 for evening meals where we were expected to dress in smart casual to eat here.We found the food here very good with mostly different things on the menu every evening and the waiter service excellent.On one night we paid approximately £50 for the two of us to book into Kora La for a meal,although this is extra to the all inclusive we found it to be well worth the money as the food and service provided was exceptional.Special mention for Albert who went out of his way to look after us that night.We had paid for the Premium package for drinks and as my wife enjoys different types of gin and I enjoy my whisky we found this to be value for money,again special mention to Rommel in the Gin and Whisky bar in the Squid and Anchor a top class barman.We enjoyed some of the shows in the Broadway Showroom also.We did not go on any excursions preferring to find our own way around the lovely cities we visited.All in all a great first cruise experience,looking forward to the next. Read Less
Sail Date: July 2019
We live mainland Spain and wanted to escape our town's 10 days fiesta, so booked from Palma where we flew to, had 4 days there first. Left hotel 1pm on Monday 29 July, and were onboard by 2.30pm, great. Suitcases arrived soon ... Read More
We live mainland Spain and wanted to escape our town's 10 days fiesta, so booked from Palma where we flew to, had 4 days there first. Left hotel 1pm on Monday 29 July, and were onboard by 2.30pm, great. Suitcases arrived soon afterwards. Took ages to find cabin though. Unpacked, spent the afternoon exploring and missed dinner so we ate in the buffet. It was OK, heaving, and found a nice chicken curry. Went there for breakfast every day but wouldn't eat main meals there. We were booked into the C.D'Oro, and shared with 2 very nice couples, one couple were Gold card members. The other couple had only cruised once before, so nice not to have to talk about cruising all the time. The food was superb, and all cooked to perfection, and our drinks package included a nice bottle (not glass!!) of wine every night, and water. Pool a bit small and because of the time we travelled, full of children but heyho. We always got a sunbed, lazed about, enjoyed the ship, and took no excursions at all. It was too hot to trawl around dusty cities plus we had visited some on previous land-holidays. The full day at sea was manic and the pool entertainment really juvenile - but at least the shops were open. They are not allowed to open in ports. However, said shops were very disappointing. Mainly over-priced but out of date designer gear. Nowhere to buy say, a tube of toothpaste if you forgot to pack it!! so much for shops where you could get all your holiday essentials. also the shops at sea when open had constant sales, outside, on tables, making everything very cheap and nasty. If you smoke and run out of fags, you can only buy them, one pack per card, behind a bar and ONLY when at sea. The spa, well, my fault. I booked a Bali massage, it was an offer haha, same offered every day, but was lied to as the very miserable chap said the offer was just for the day I'd booked it. Anyway, it was nice, so agreed to pay another 15€ for a facial. Then I was "sold" a jar of face cream (sucker me). 90€ and back in the cabin I opened the 6 inch square box to find a 3 inch square jar of cream, inside which was a hole for about 2 teaspoons!! My fault....haven't used it yet, probably come out in a rash!! The 2 men at the spa reception were without doubt, the most miserable condescending people I have ever encountered. Need sacking. We didn't bother going to a show, went to the Casino one night for fun, but got into a nice routine of pre and after dinner drinks in the Cigar Lounge (as we smoke)...then up to the buffett to fill up the flask I had taken, with boiling hot water. This stayed hot enough to make a cuppa every morning. I also managed to get a half litre of milk on board bought in Palma...and, my travel hairdryer. Huge relief!! We normally like a good quality hotel, with pool maybe beach, as our idea is to relax on holiday, and do cities as short breaks. Well we did manage to do that every day mostly, and loved sitting on our balcony while we were at sea. The boat was SO smooth, and always on-time. I would have liked to get off at Marseilles but that was the hottest day, so glad we didn't. The Gold card members had done every excursion, but always on their own, which they recommended rather than pay the high prices and be herded around like cattle. Or miss the boat as someone did in Livorno!! Since we booked the trip, which was a long time ago, we did read a lot of reviews. Every one to their own but some are quite misleading, and some quite wrong! Think it's best next time we do a cruise, not to read anything, and just make the most of it. We wouldn't do it again in the high season though. We knew there would be a lot of children, but there were also a lot of groups of student ages teenagers, mostly Italians. We did like that though....not too many Brits....made it all a bit more continental. All in all, a very enjoyable holiday, as I said we will cruise again, liked MSC, thought the organisation was great considering we booked independently and through the Spanish site. Oh....one thing, had several photos taken but could only find one taken on the Gala night whilst in the photo shop. Talk about photo-shopped, cost 40€ for one large and one small copy! Wifi worked not too bad on laptop but the smartphone wasn't brilliant considering we paid for the wifi package. Apart from that and the drinks package (well worth it) we also paid up front for service, so no need to tip anyone. Customer service desk always busy bout plenty of staff, we used to get our account updated and everything was always correct. We also found that the whole ship had more than enough staff, always helpful, except those 2 in the Aurora spa!! On our first night we had to go to the theatre for the drill with our lifejackets. Took about half an hour, glad we didn't need them as I couldn't get mine on! Read Less
Sail Date: July 2019
We liked the idea of French food and smaller portions and not American food which we get on Seabourn. We also wanted to visit Croatia in a small ship. We loved the ship and the open bridge policy. We found the Captain, officers and crew ... Read More
We liked the idea of French food and smaller portions and not American food which we get on Seabourn. We also wanted to visit Croatia in a small ship. We loved the ship and the open bridge policy. We found the Captain, officers and crew terrific and well trained. The ship was attractive but the pool rather small. We would have liked sun umbrellas as there was no shade around that area...nor in the deck area with sunbathing chairs. Our cabin was small but had great storage & well designed. The bathroom was small but had an excellent shower. The separate toilet was very small. We liked our balcony with 2 chairs and small table. The TV sound was poor and we would have liked better news channels. The boutique had quality clothes. We liked dining in the formal restaurant on Deck 2 very much at night but loved lunch and breakfast on the deck (6) in the open air mainly. We enjoyed the Chef’s barbecue and delicious grilled fish. The French pastries were delicious as were all the meals. We saw two shows, one was modern dancers and the other a French Canadian magician. Both excellent. We had a superb tour guide in the pretty island of Rab, one of the best we have found anywhere. We enjoyed all the ports we went to but of course a couple were very crowded as it was high season. The good thing about Ponant is the ship is small enough to visit quieter places. The few, French, children who were on board were beautifully behaved. It is not ideally a cruise for children though. Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about ... Read More
We chose this cruise as we have sailed with celebrity twice before on different ships and were very satisfied with them. As it was our wedding anniversary we upgraded to a corner sky suite with a larger balcony (Was the best thing about the cruise). Overall it was a disappointing experience due to the high amount of passengers and cramped deck space. It seemed like there wasn't enough capacity in the bars and restaurants to cope. The evening entertainment was also in the main poor with a rush to get seated for the big shows and very little in the way of waiter service. The lawned areas of the deck in my opinion are also a wasted space useful only for more revenue for celebrity to charge extra for alcoves. As this was our anniversary we were told that we would receive a meal in one of the specialty restaurants but this did not happen and flowers and champagne bought for us by a friend only arrived when we were going to bed. We didn't even get a window seat in Luminae that night. The last time we cruised with celebrity was my wife's 50th birthday and was treated to the captain's table and an expensive bottle of champagne. Excursions were good and well organised. Overall it wasn't a bad cruise but for the money I would expect a lot better. Read Less
3 Helpful Votes
Sail Date: July 2019
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation ... Read More
Chose this cruise because it was one of the very few Med itineraries offered by Celebrity they seem to mostly do Northern Europe or canaries. When booked early June was surprised to see how many cabins where still available. Embarkation was very good as usual,just after leaving Southampton Captain announced visit to Vigo was off due to bad weather these things happen so no problem. 1st sea day weather was not good so not a lot of people on deck but started to notice how full the ship was, mostly families was told by members of staff there where 600 children on this cruise compared with 16 on the previous cruise. The ship is starting to look a bit tired now rust and flaking paint in lots of areas but was informed it’s going to be refurbished next year.the cabin 1B balcony had a few issues sound on tv wouldn’t work sometimes and no night light in the bathroom which was repaired on day 2. Dining in the MDR was ok but seemed rushed we where on select dining and booked all our times on the cruise planner days before which was good because a lot of guests who just turned up ended waiting up to 60 mins to get a table Oceanview cafe was always busy due to the large amount of guests on this cruise a few complaints about the food not being hot The entertainment was average have been on a few celebrity Cruisesthe last few years and the main shows have not changed Service was not as good as recent cruises I think it may be due to the crew/ guest ratio on this particular cruise Ports of call, missed Vigo due to weather,Lisbon,Barcelona and Gibraltar were the only stops we got off which were all good,stayed on the ship for the other port days and it was heaven Sea days sunbeds not a problem just no space to pitch one,families taking 4 beds at a time but only 2 being used,impossible to get a bed by the pool unless you put a towel on a bed at 7am, (9 cruises on Celebrity never seen this before) Have been on Royal Caribbean ships and are great for families mainly because there is loads for children to do,flow ride, mountain wall ,etc.but on Celebrity ships they haven’t got these so children make there own fun ,chasing up and down stairs in and out of lifts. how much soft scoop can I get in a cone to name just 2 but their where a few more and staff didn’t seem to bring the to task,this was more like a Royal Caribbean ship but without the activities to use Will probably do Celebrity again but not in school holidays relaxing this cruise was not. Read Less
4 Helpful Votes
Sail Date: July 2019
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to ... Read More
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to the bar staff who need a serious lesson in customer service. The bar service, particularly in the Sky Lounge was appalling, rarely a smile or any eye contact at all....perhaps it was being reserved for Premium package customers...! Entertainment poor by comparison with previous cruises. Theatre group had a couple of decent shows but the ‘Cabaret’ acts were poor....particularly when you consider the cost of this cruise. There was a reasonable Phil Collins tribute (although why he felt the need to keep doing the splits was somewhat bewildering) and a comedian, Jon Courtenay, was the highlight. The rest was forgettable. The last comedian had taken 36 hours to get to the boat....and spent the first 20 minutes of his act telling us all about it...he needn’t have bothered....he died on his backside. Dining was good...but let down again by lack of drinks waiters in Sea View....and just lack of availability in main dining room, particularly for ‘anytime’ diners. Big shout must go to John, our Cabin attendant, who was outstanding and also Tessa, a waitress in the main Theatre. Both could teach the bar staff a thing or two about customer service. It actually seemed that the staff in the lower paid positions actually offered the best service.....maybe when they get to Bar Staff they are encouraged to turn their smile off...! The stop offs were mostly good; we made our own arrangements for each one because of the extortionate prices of the onboard excursions. Shame they only had one ‘pool party’ which was in Barcelona because we stayed on till later. The sonly rice would have to improve considerably if I were to consider Celebrity again, particularly in view of the prices of the 2020 cruises....particularly on the new boats. Read Less
5 Helpful Votes
Sail Date: July 2019
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was ... Read More
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was some kind of record, over 3500 passengers. Due to this a lot of people could not get sun beds or even seats in the ocean view cafe to eat. You pay that much money you should have a sun bed allocated for you and a place to eat the food you paid for. It felt like a 3 star holiday resort where everybody runs for the sun beds. At the bars I saw a lot of arguments between people trying to get served. The bar staff couldn’t control it they never knew who to serve next and people were pushing in. On my last night I had an argument myself at the ice bar. Everybody sits around the bar so you can’t get served. I was waiting for 15 minutes then all of a sudden this rude man tried pushing me out of the way and said it was his seat. I tried to explain I didn’t want to sit down I just wanted a drink then I was going to stand back. Then his friend started on me saying I didn’t understand. It’s ridiculous that people are allowed to cover the whole bar by sitting down, drinking, then getting served again straight away. Nobody else has a chance of getting served. The seats should all be removed it’s not fair on people. Now to the food. In the main restaurant I can’t complain. But In the ocean view cafe the food was always cold. I got told they replace it every 4 hours which is a very long time. Breakfast was the worst. Stone cold beans everyday. Then I kept getting them blue glasses which were sometimes filthy, with one day having yogurt all over the rim of the glass. Again it felt like a 3 star holiday resort. Then we got ripped off with the shuttle buses. $20 each to Marseille. The cruise made it sound like a super long way. On the evening paper it said 30 minutes drive. Well it was 10-15 minutes. What made this even worse was outside next to the shuttle bus we paid for. Was a free of charge shuttle bus! The absolute cheek of them to do this! It cost us $80 for 4 people. When you pay £8000 for a holiday you expect not to keep getting robbed. Then the amount of times the waiters and supervisors tried to get us to pay for the more expensive restaurants or to upgrade our drinks package. They truly have got you when you are on board. Then teenagers seemed to be everywhere and were really annoying. Never with any parents just in gangs taking up large areas of the ship. You had no chance of having a sit down in the hideaway. Even at 1am in the morning they were still swarming around causing bother to people. The women who sing on deck 3 must have a very small catalogue of songs. They sung the same songs every night it was so repetitive. Then on ‘rock night’ she did about 2 rock songs then went back to the other repetitive ones. I won’t be cruising with celebrity again, I feel like I had the wool pulled over my eyes on how great it would be. Again it’s not all bad, but not getting served and my incident at the bar really got to me, and I had enough at that point of the whole thing and just wanted to go home. Too many people. Read Less
5 Helpful Votes
Sail Date: July 2019
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu ... Read More
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu in the ocean view unless you love fajitas and macaroni cheese every day... no description of your evening meal in the MDR just super swift need to clear this table for the next guest service Beyond disappointed Booked 4 Alcoves based on previous experiences..this one had no ropes no privacy and was a huge waste of money,now a public area no WiFi as advertised save your money its a rip off People sat on towels everywhere,using alcoves having not booked,and smoke from the engine mixed with the fuel odour. Disinterested crew that need to finish their chat before you may ask a question. To summarise,despite reaching out to Guest services it’s all a front,nobody irks really interested how your experience really is. Read Less
1 Helpful Vote
Sail Date: July 2019
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The ... Read More
Positive reviews of this ship helped me make the right decision. I was travelling with a disabled mum, so knew this ship would be good for her too. The cabin was 3104 - accessible and was great for mum’s wheelchair and scooter. The steward was lovely and kept the cabin clean and tidy for us. The staff are amazing! Annoy do enough to help you. The main areas we enjoyed were the upper deck of the pool - deck 14 - still in the sun, but away from the kids in the pool. The solarium was lovely too, just a shame it’s inside. We spent lots of time in the Passport Bar as this was closest to our cabin, and when entertainment was in the Grand Foyer you could enjoy it. The MDR was lovely, we chose our times and sat upstairs - cannot fault the food or the staff... in fact I preferred the steak in the MDR to to Tuscan Grille. I had a mixology class which was great fun. I also had a lovely facial... but BE WARNED.... I booked the cheapest one - which was still an arm and a leg... and she changed it without telling me, then when she said the bill total it was way more than I had planned. She said the facial I chose wasn’t right for my skin type, but as she didn’t want me about this I refused to pay the extra and she agreed to this.... they do add tip on - even though I had prepaid tips. The casino was great fun as were the quizzes and games shows. And the shows themselves were good - just one duff one out of two weeks. Sue the Cruise Director was great too! We did our own private tours of Rome and Tuscany - £500 for up to six people... better value than the boat excursions. We did the hop on off bus in Barcelona and Marseille. The shuttle cost was steep in one of the ports €20 each, but other shuttles were cheaper. It was great to get mum into the cities! Read Less
5 Helpful Votes
Sail Date: July 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less

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