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2 Helpful Votes
Sail Date: May 2019
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared ... Read More
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared to queue in the building and then outside and down the side of the terminal. There is no shade at all, and you could be waiting an hour at least just to get in the terminal. I got there for 11:10 and within 20 mins was in the terminal but that only because they filled up the snakes queues with people. Once security opened and you got through to check in it went quite quickly and boarding was smooth. The ship: only having lifts front and back is a pain and you cannot take a lift straight down to level 5 where guest services are. You have to go to 6, walk through the casino and then take the escalator up and down. Guest services do not have enough people on for the number on the ship, be prepared for at least a 20 minute wait to talk to someone if you go between 8am and 9pm. There is no smoking inside the ship, but you can still smell it when you go through the casino. There seemed to be plenty of places to sit and enjoy the world going by and lots of loungers on deck. I never saw the marketplace lit up the way it is on the pictures and could not access H2O at any time on the first day as it was booked by a private party. I only ate in taste on a morning for breakfast and it was okay. I asked for toast and got two slices of slightly warm bread that quickly went damp and floppy, but the service was good. I ate in the 3 speciality restaurants le bistro, Teppanyaki and cagneys. The bistro was by far the best - excellent service and food. Teppanyaki was good, but very loud and go hungry as you get lots! By far the worst was cagneys, I had been really looking forward to this as I had read so many good reviews, but the service was poor and the food not great. The steak was not of great quality (I ordered filet mignon which should be full of flavour), but it tasted of nothing and the Parmesan fries were cold after a couple of minutes on my plate and the mac and cheese was gloopy and again tasted of very little. Desert was good, but the portion size was massive and the service was not great. I’ve had far better steak and service at home. I ate in o’sheehans once but to be honest it was just basic burgers, hotdogs and wings and again they were okay but nothing special. I had to wait 20 mins for a table but that was probably because it was a bad day at sea so everyone was eating and staying inside. Apart from le bistro the food was very much the ‘mass catering’ standard you would get at any middle of the road mall or chain restaurant. My cabin: I had 8192 aft balcony cabin. It was clean and tidy enough, but showing obvious signs of age and disrepair. Loads of storage and I didn’t mind the bathroom in the bedroom thing, but as I was travelling on my own I can see how it would not be great if you were travelling with someone else. The bed was comfy and the room stewards are amazing and work so hard - nothing was too much trouble for them! The main issue I had with my room was the noise, the first night was really rough and the creaking in the room was horrendous. I had to jam a beach towel over the safe as even with the door locked it banged, I had to take all the loose hangers down and wrap them in the other towel. I had to jam a facecloth in the shower sliding door as it didn’t click shut and so kept sliding backwards and forwards and banging. I had to put a towel under the door so that the light from outside didn’t come in and my shawl over the telephone as it gave out lots of light at night. But by far the worst was the noise from the engines, the vibration and the creaking that came from around the balcony door. I think I just about got 1-2 hrs sleep that night. When I went to guest services to complain they said it all because of the weather, but I’ve been on other ships in that kind of weather and it’s never been that bad. Shows: I went to both cirque and burn the floor. Both were excellent but you absolutely have to book them in advance if you want to go. Tours: I only went on 1 tour to sorrento and Pompeii, it was well organised but they did that thing that I really hate (that they don’t tell you about either) where you are forced to go on factory tours at each stop to basically get you to buy things, so at sorrento we had to walk round a wood working store for half an hour and then got an hour and a half to enjoy sorrento, then back on the bus to Pompeii. We had an hour and a half guided tour, but if your thing is to shuffle along with 40 other people trying to see about a third of somewhere then it’s all good. We then left and were driven to a cameo factory were we had a 10min ‘tour’ then had half an hour to shop. If I is was doing it again I would definitely just book something through trip advisor myself and not do the ship tour. Disembarkation: port citivatevecchia. I choose to get myself and my luggage off and I left at about 8am. It was super easy, I just took the lift down to 4, very little queue and was off by 8:10. The port at Rome is awful, basically just a big hanger with no seating or anything. There are buses laid on to take you to the port gates which is a long way away. I had a private taxi booked but again there was no organisation on the port officials side and you had to constantly watch out for the driver with your name. It cost €120 to go from the port to Rome central and it’s about an hour and a half by car. If you are taking a bus then train it is about the same time so that needs to be factored in if going on a day trip. Final thoughts: there is plenty going on on-board the ship, but it is showing it’s age now and the service ranges from excellent to can’t really be bothered. I will never get an aft room again and I don’t know if I would do an ncl cruise again. I got a good deal with drinks, internet, service charges and on board credit, but I would say it’s very middle of the road, mass catering feel to the whole thing. You were never really made to feel special which for me should be part of the cruise experience. Read Less
4 Helpful Votes
Sail Date: May 2019
Just back from 28 day cruise on Olsen’s Black Watch. We are in our early 60 s and very active, most on the cruise are in their eighties plus, low mobility and not active. Great for them to get a cruise holiday but frustrating if you want ... Read More
Just back from 28 day cruise on Olsen’s Black Watch. We are in our early 60 s and very active, most on the cruise are in their eighties plus, low mobility and not active. Great for them to get a cruise holiday but frustrating if you want plenty of activity. Golf putting, carpet bowls in the corridor, whist, bingo, British singalong dress nights did not appeal. Ship was being constantly worked on so noise all over including windows being replaced on upper decks, toilets not working, information about destinations not great or non existent. The entertainment ranges from amateurish to good, the crew provide a lot of input. It is an old creaky ship which during storms bounced around. Disembarkation was appalling with low mobility people having and causing problems. A double decker bus shuttled people to trains with lower deck for suitcases including zimmer framed etc. and upper deck for passengers. The late arrival and departure of these ‘coaches’ caused many of us to miss our connections. Food is okay, staff ok, gym a bit limited, all areas busy and yapping all the time. All in all a great cruise for those who have low mobility but a snooze fest for others Read Less
2 Helpful Votes
Sail Date: May 2019
We had a week to spare while on holiday in Europe so picked a 7 day cruise to suit our dates. The MSC Fantasia leaving from Palma de Mallorca was chosen and we flew to the island. On arrival at the cruise terminal at 4pm it was chaos, ... Read More
We had a week to spare while on holiday in Europe so picked a 7 day cruise to suit our dates. The MSC Fantasia leaving from Palma de Mallorca was chosen and we flew to the island. On arrival at the cruise terminal at 4pm it was chaos, passengers waiting to board jamming the main reception area. We were told by the local cruise services operator that he did not know why there was a delay, there when questioned again, Pedro told us there was no check in as there was no Spanish immigration official. As tensions between the waiting passengers and MSC representatives increased there was a general announcement advising that once immigration had finished with the disembarking passengers they would start with embarking passengers. After standing around for an hour a fellow irate passenger told us we should have been given a number by Pedro ( he had forgotten) so that once check in started we would be called in groups. After standing around for 2 hours the numbers started to be called and you had to fight to get through. At 6pm some of the MSC check in staff left for the day. After the MSC staff checked your passport and ticket in the main cruise terminal building you then had a walk of about 800m to the cruise ship where you went through the actual check in process (photo id etc). Once through the security process and into the lower lobby the Drinks Package and Speciality Dining staff were onto you. It was now 6.45pm and after nearly 3 hours of stuffing around they were told where to go. At dinner we found out the truth of the chaos, the ship could not berth at Marseilles the day before due to bad weather so went to Cannes. The passengers due to join in Marseilles were bussed to Cannes causing a delayed departure. The ship arrived late into Mallorca but MSC would not tell the truth. The ship was modern and clean. The food average, the alcohol expensive. MSC like to grab your money whenever possible, shuttle buses at ports are a good example. Walk an extra 150 metres and catch a local cruise terminal bus or local service for free or at about 25% of the MSC cost. Generally, the guest service staff need to be re-educated in customer service. They obviously need to speak many different languages but in speaking English their wording came out as rude/arrogant/offensive. The wait and cabin staff were excellent. Entertainment during the day was minimal and poor. Evening shows were not that good, we only went to see Tin Tin but was confused as it seemed like Pirates of the Caribbean with no story. The disembarkation process was badly organised. Meet in a bar at the back of the ship (nearest the cruise terminal - 800m) then walk through to the front of the ship to get off and be as far away from the cruise terminal as possible- an extra 200+ metres then the 800? So, if you like lots of shoving and pushing by fellow passengers this is the cruise for you. I will not be sailing with MSC again. Read Less
Sail Date: May 2019
This is a very nice ship and the crew is very friendly but as far as ports this cruise leaves a lot to be desired. If you like to do ship excursions then this ship will work for you. But if your like me and like to go out on your own and ... Read More
This is a very nice ship and the crew is very friendly but as far as ports this cruise leaves a lot to be desired. If you like to do ship excursions then this ship will work for you. But if your like me and like to go out on your own and explore away from the hoards of shipmates I would be warned. This ships itenerary is almost designed to force you to use thier excursions. Here is why. Marsielle, LaSpezia, and Civitevechcia have little to no transportation from the port. Marsielle had none. and RCL shuttle drop you off away from the sights. It was a $40euro taxi ride to town. in LaSpezia you must take their shuttle to the port entrance, then its either a $25 taxi and 45min walk to the train station where there is a good chance you will encounter a pick pocket. then a hour train ride to Pisa. In Civitevechcia (Rome) RCL provided 3 busses for 3000 passengers to the city center which was 20min away. (2 hour bus wait) then then drop you off to a taxis area for a $25 taxi ride to the train station. for a hour ride to Rome. RCL has designed this cruise and its time in port to discourage any freelance exploration. While the itenerary will say 12 hours in port. after disembarkation, busses, taxis, trains, and return you are lucky to get 5 hours. and if you get stuck on the extraordinarily poor Italian train system like we did it could be a expensive day. Read Less
5 Helpful Votes
Sail Date: May 2019
Wanted to see some of Europe and a cruise seemed like a good way to start. This is a port heavy cruise with very long days. You can see lots but in stops like Rome you will get just a very small taste and it's a great deal of driving ... Read More
Wanted to see some of Europe and a cruise seemed like a good way to start. This is a port heavy cruise with very long days. You can see lots but in stops like Rome you will get just a very small taste and it's a great deal of driving and walking. Private tours seem to be the way to go to get the best of each stop. We had an upgrade to a mini suite which was a welcome addition of space. The ship was fully repaired after the accident and you would never know it was so crushed. All shows and activities were running. As there is such a short period of evening time some things were not offered every day. They did try to have everything going on the sea day though. We enjoyed all the dining venues and did not do any pay dining except for Chops Lunch on the first day as we purchased The Key. The Key to us was a great benefit as we had excellent seats for all the shows we booked, full internet streaming and priority disembarking and transfers at all ports. One thing to note is there is No Lobster offered in the Dining Room on Mediterranean schedules. You could purchase it along with a couple of other specialty items separately on any night though. The service and crew were always great and they only disappointment seemed to be with the sports crew. We quite often felt like an inconvenience to them, especially on the zip line. The ship is kept very clean but does need the dry dock as planned later this year. New carpets in rooms and some refinishing of chair cushions but other than a little worn they were fine. Our room steward kept everything stocked and neat in our cabin. The entertainment was good and with The Key we had front row seats for everything. We were even able to enter on occasion without reservations to an earlier show sitting then what we had booked because of it. There weren't many small children on this cruise and I would imagine it would be hard in port with strollers. The roads and venues are really not very wheelchair or stroller accessible. We saw people really struggling in locations like Pompeii. Cinque Terre has a great deal of walking involved and most in stairs and uneven cobblestone streets. Unbelievable beautiful though. We loved this itinerary and would recommend it. Just remember you can't do everything and will need to choose your favorites or stay on in Europe for a few extra days. Private tours give you a much better look at the sites as the RCCL buses can't get into the best stops due to the small winding roads especially on the Amalfi Coast. We used Italy Tour Sharing (Joe Bananas) and they were amazing. Read Less
1 Helpful Vote
Sail Date: May 2019
As a third time cruiser on other lines many years ago- but a friend was taking me I was trying to save them money. What a horrible mistake choosing this old tugboat. From beginning to end there were so many things wrong. We got an ... Read More
As a third time cruiser on other lines many years ago- but a friend was taking me I was trying to save them money. What a horrible mistake choosing this old tugboat. From beginning to end there were so many things wrong. We got an inside cabin - actually not a problem in itself. The cabin crew were wonderful and attentive. The cabin was fine. The staff at the Hospitality desk were overwhelmed and it showed in their ability to serve in a friendly way. Almost everything was extra. We originally ordered the non alcoholic drinks package as neither drink. It was 96 Euro's for 40 drinks for the week for 2 people.we got a glass of mineral water at dinner in the restaurant..The package included; water, iced tea, non alcoholic cocktails, sodas and juices. Neither of us drink Pepsi products, nor peach iced tea or lemon ice tea, or juices or sweet non alcoholic drinks (non of this was spelled out in the drink package) or we would not have ordered it. We cancelled it and were refunded our money but made to feel guilty. The staff were completely disorganized in most matters. For shore excursions we all met in the theater and had to show our tickets to get a bag lunch. The crowds were huge and pushy and the staff had no idea how to crowd control. The same with the Buffet lines. People just pushed in front of you and grabbed meat off the platter and piled it on their plate and left and left you waiting patiently for a new batch of grilled meats. It was a free for all! Now for the food: It was terrible and unrecognizable. There were terrines of a ground vegetable dish that was reincarnated days later in another fashion as an appetizer. There were virtually NO fresh vegetables except for sliced cooked carrots at breakfast??? There was a small salad choice at dinner. Most of the food was unpalatable. No matter how many courses it was still not enough or good enough. The the came around the table and showed you a menu of additionally priced choices; lobster (which was so small 4 people I spoke with made the Maitre 'D take it off their bill. My friend is handicapped and was disappointed at the short amount of time on the excursion - time in the city - compared to the hours of getting there. 2.5 hours to Florence and 2.5 hours back and about 3 hours in the city. Same in Rome. Even able bodied people complained of the pace and it was on your own. We were dropped off quite a distance from main venues and with so many tourists it was difficult to see what you wanted -even the highlights. We tried to cancel our Marseille tour due to his not being able to tolerate the pace we were told in a very snippy and not compassionate way that in no terms were we able to cancel our excursion. However one of the staff told me it would be no problem to cancel. In fact several other passengers tour were accidentally cancelled and they were upset. We were told he needed to see the ship Doctor and pay 62 Euros to get a medical certificate to cancel and that would NOT include my ticket! Ridiculous. The "Doctor" looked like a washed up degenerate alcoholic. We left very upset. The entertainment was pitiful. This was a disaster from beginning to end. All the Americans we spoke with felt exactly the same way and will be filing complaints as well. Read Less
1 Helpful Vote
Sail Date: May 2019
This was our first cruise. We chose this because we were told it was a 'luxury" cruise. A 10 day cruise of Mediterranean: Greece, Italy, and a bit of France. First of all Staff: A large number of the staff does not speak English ... Read More
This was our first cruise. We chose this because we were told it was a 'luxury" cruise. A 10 day cruise of Mediterranean: Greece, Italy, and a bit of France. First of all Staff: A large number of the staff does not speak English well, we were really shocked by that. And while most are very nice, the restaurant director was a surprisingly rude (his manager was VERY nice), and a couple dealers in the casino were very rude. Food as a whole was mediocre, especially the variety. The Steak restaurant wasn't bad, and the Compass Rose was pretty good, and the buffet on the last night was good. We didn't go to two of our ports due to weather. No really fun fitness classes (spin class one day). I mean, come on! I feel like they cater to the elderly, and while there were a significant amount of folks over the age of 65 onboard, they still need to cater to others under that as well. Don't even get me started on the entertainment. For $25K we expected way more. I honestly can't imagine anyone on the cruise being that impressed to be honest. They should be ashamed of themselves for charging that much, with such mediocrity. Should have done Seabourne Read Less
Sail Date: May 2019
Superb embarkation at Barcelona straight onto the ship, this ship like other newer MSC ships is fantastic it has a great feel to it & instantly relaxing. It started badly though due to rough weather we didn’t sail for Ajaccio and ... Read More
Superb embarkation at Barcelona straight onto the ship, this ship like other newer MSC ships is fantastic it has a great feel to it & instantly relaxing. It started badly though due to rough weather we didn’t sail for Ajaccio and spent the night in Barcelona for me the right decision made However the ship during this weather where everyone had to stop inside was a little bit busy but ok when sunny the ship feels empty with 5000 people on board even late at night there are always seats available somewhere and we usually sat at a bar before moving on to the next etc. The bars were excellent with a couple of standout ones that became favourites snacks were given out and depending on which bar gave different snacks ie nachos & dips in sports bar. The entertainment was usual MSC this time there seamed to be a emphasis on jazz which isn’t my favourite kind of music but hey ho ....... there’s plenty of bars. The shows were again MSC singers, acrobats, dancers making a 1/2 hour show theme being greatest showman to be honest the whole week was brilliant & highly entertaining perhaps I’m getting old, I could have easily watched the shows twice. Food wise it was a step up from the usual fare on MSC fro the other 4 cruises with them it was better in the main dining rooms & the buffets the specialty restaurants we only did the pan Asian was amazing & certainly worth paying for we was going to go to butchers cut but I instead had a huge t bone steak in dining room for €20 with a glass of red!! Our cabin again very clean, tidy & decent size was a Seaview at the front of the ship No5038 it was well looked after by the maid I only seen her in the corridor to say hello but she did say if there was anything let her know and she will get it for us I don’t think you can ask anymore than that! The staff throughout the ship were great and friendly I think if you approach with attitude they reciprocate it I did see it a few times but they were always great with us perhaps a smile Read Less
Sail Date: May 2019
Oh where to start??? I got on this cruise with high expectations as the ship was new and everything about it seemed to be brillant...couldn’t be further from the truth!! The ship itself is lovely and the staff are good but that’s where ... Read More
Oh where to start??? I got on this cruise with high expectations as the ship was new and everything about it seemed to be brillant...couldn’t be further from the truth!! The ship itself is lovely and the staff are good but that’s where it ends!! The entertainment on the ship is laughable,the shows in theater are just repeating themselves,the shows out in the Atrium are the exact same,different costumes but same head melting dance music! The lack of entertainment on the ship is ridiculous,even if you didn’t like the show you still went to it as there was nothing else to do! The food is buffet was okay but the system is ridiculous,no lines or queues and people just barging,hated it! Our room was a suite which was nice but we were at back of the ship and every morning when ship was docking at half 6 the vibration woke us,we were absolutely shattered everyday! So many things on board cost extra aswell! It was just one thing after another and I for one will definitely not cruise with MSC again,Royal Caribbean is 1000 times the better cruise!! Read Less
1 Helpful Vote
Sail Date: May 2019
hi myaelf and my husband are just back home today after our cruise with msc seaview we went ok the Mediterranean cruise it was amazing everything from start to finish the staff especially iklanas our cabin guy and thias on deck 7 both were ... Read More
hi myaelf and my husband are just back home today after our cruise with msc seaview we went ok the Mediterranean cruise it was amazing everything from start to finish the staff especially iklanas our cabin guy and thias on deck 7 both were amazing almond with everyone else xx it's was a 5star experience on a 5 star ship I would only have one possible recommendations that would be the swimming pool for myself and my husband were to deep as we can't swim but like to dip in the water there was an alternative of the jacuzzi pool which were amazing but I would have liked maybe to get in the pool but other Dan that I lt was amazing thank you all so much for making our honeymoon and our first but not last cruise the best experience ever I will be seeing you all again at some stage Read Less

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