1. Home
  2. Cruise Destinations
  3. Transatlantic Cruises
  4. Transatlantic Cruise Reviews
Cruise Ratings
2,364
1,425
990
489
263
4 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous ... Read More
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous experiences that cemented our enjoyment of cruising. What we didn't know was that Cunard really only cater for people over 70. For people in this age category the cruise would have been a wonderful experience. All activities, meals, shows, events, excursions cater for this group. Even the entertainment coordinator was bland. The comedy shows were by people from the 60's and 70's where racist and sexist jokes were the norm. Sadly these acts hadn't changed their material. The only activities appeared to be quizzes or card games or ballroom dancing. There were no live bands playing popular music, sing alongs around the piano bar, live music and comedy shows around the pool. Frankly it was boring. The internet is also the slowest that we have ever experienced on a cruise ship. When on board we also found that for people who booked in Australia the cruise was for 15 days, whereas those from the UK had 18 days which included the Guernsey. Both were the same price! Not sure why Australians were given a different deal. Cunard also doesn't seem to care if people complain as they do not respond promptly if at all. Very disappointed. Perhaps when I am 80 I may consider another cruise with Cunard. Read Less
19 Helpful Votes
Sail Date: May 2019
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted ... Read More
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos. Read Less
6 Helpful Votes
Sail Date: May 2019
I came to enjoy the cruise with my wife. Upgraded to suite and met some lovely people while on board. We have had some weather challenges snd couldnt dock, but overall enjoyed the day by day experience. Met nice restaurant team, ... Read More
I came to enjoy the cruise with my wife. Upgraded to suite and met some lovely people while on board. We have had some weather challenges snd couldnt dock, but overall enjoyed the day by day experience. Met nice restaurant team, housekeeping guy, Captain and funny Hotel Manager. Great welcome speech by the way. When we spoke with him all the things got way better! Chef Gundi we loved and his food. When we received a sad info that cruise got cancelled due to technical issues we tried to save and solve this cruise, we encountered a terrible and unfriendly person on expedition desk, black hair expedition coordinator. She is the most unfriendly.snd unprofessional person we met in the past 20 year cruising. Very rude and she ignores our questions. I am not sure how can you hire this person. One man on reception bolded, he ignored our questions and directed wrong. Hire a person who is a guest oriented. All in all Reception and other team helped us out. Thank you so much, but coordinator and guest relation manager ruined our day and cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose because, although this would be my first cruise. the other three people had previous good experiences with Princess. However, all four of us will NEVER sail with Princess again. From booking on there were problems. We were ... Read More
We chose because, although this would be my first cruise. the other three people had previous good experiences with Princess. However, all four of us will NEVER sail with Princess again. From booking on there were problems. We were misled on the use of on board credits; our free premium drink package was not honored until we proved it was legit; food was lukewarm on the buffets while the plates were scalding hot. One real danger to passengers: Princess is very misinformed about passport use. They claimed passports did not need to be carried with you off the ship, and were totally ignorant of when a passport needs to be stamped at entry. Almost got us arrested following their advice. Luckily, quite by accident, we met a Spanish immigration official in Barcelona who gave us the real information. But the real problem was with shore excursions. Be forewarned, Princess will not come to your aid if something goes wrong. Our tour guide went rogue. During the "kidnapping", I tried to call Princess. No phone numbers worked. Their offices were not open. When I finally got someone and gave all the info, including the location,tour number, my name, and all contact info, they hung up and failed to call back. Then for the next five days, they attempted to bury the incident. They never investigated. I forced their hand, and had meetings with all levels of management, including the captain, who took no responsibility and claimed that Princess would never cover up any incident. BTW, after this horrendous experience, I could not leave the ship due to panic attacks until we got to the end of the cruise. I was a prisoner in a billion dollar jail. All Princess staff claimed that no cover up was going on. They never investigated, even 30+ days later and never tried ANYTHING to help. They endangered my life and the lives of 40 other passengers, and showed nothing but neglect and indifference. Keep in mind that Princess Cruises was just fined $20 million dollars for covering up dumping waste in the Caribbean over a five year probationary period by falsifying records and lying during inspections. So the bottom line is: Princess just wants to cash in, and anything else can be bought off, even the health and safety of its passengers. Read Less
1 Helpful Vote
Sail Date: April 2019
We will never cruise Norwegian Cruise Lines again. They were very expensive but low quality compared to any other cruise line we've sailed. Didn't even include water or coffee in their vert expensive drink package. Even their ... Read More
We will never cruise Norwegian Cruise Lines again. They were very expensive but low quality compared to any other cruise line we've sailed. Didn't even include water or coffee in their vert expensive drink package. Even their Specialty dining was terrible. They nichol and dime you to death....literally bill you for 20% gratuities. We were with a friend group of 7, and we all agreed we will never sail Norwegian again. The only thing good we have to say about Norwegian is they had the best on board Musicians we have seen on a cruise, and our room stuard was excellent. They had the most inconsistent mixed drinks I have ever had. They say they care about customers satisfaction, but it is apparent that their profit is their only true concern. We had a back to back transatlantic 24 day cruise and never saw a person win a decent prize at bingo even though they charged more for bingo than any other cruise line. Read Less
5 Helpful Votes
Sail Date: April 2019
What a total disaster of a ship. I can’t say one good thing about it. The staff was uninformed, food was horrible, excursions horrible, entertainment horrible. There’s just not one good thing I can say. NCL owes everyone on that ... Read More
What a total disaster of a ship. I can’t say one good thing about it. The staff was uninformed, food was horrible, excursions horrible, entertainment horrible. There’s just not one good thing I can say. NCL owes everyone on that ship a refund. They totally failed on everything including how the virus epidemic was handled. Up until this cruise I had become a NCL fan. Enjoyed my last 3 cruises this year with them. Never again. In fact I’m giving my cruisenext funds to a family member. The best day was departing the ship and spending the day in Amsterdam. Sorry for anyone who has a future cruise in the Pearl. The captain and cruise director stink at their jobs. Stay away for the medical team at all cost. They are rude and condescending and won’t even answer a question. The customer service crew is all new and uninformed. We were constantly misled by their information. Read Less
2 Helpful Votes
Sail Date: April 2019
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in ... Read More
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in their cabin by taking away their key cards because the virus highly contagious. They left uneaten food that these contaminated people half ate in the hallway. In the summer palace restuarant I found a dead fly in my salad and at monderno restaurant the server had chicken on a skewer and it slid off bounced on the table and hit the floor.He then kicked it under the table.i paid $500.00 for two thermal spa passes for 13 days.they closed the pool for 5 and said if they prorate the cost they would charge me more.so be happy with it. Then to top it off ,Norwegian air lost my bags for two days. Read Less
8 Helpful Votes
Sail Date: April 2019
I usually do not write reviews but I had to in this case. This trip was just under $7000.00 dollars, not an inexpensive trip! Yet we booked this trip because in our minds this was a trip of a lifetime! As a seasoned cruiser I had wanted to ... Read More
I usually do not write reviews but I had to in this case. This trip was just under $7000.00 dollars, not an inexpensive trip! Yet we booked this trip because in our minds this was a trip of a lifetime! As a seasoned cruiser I had wanted to go to Ireland and this seemed like the perfect opportunity.... boy was I wrong! From the minute we got to NYC to get on the ship we had problems! First, not enough space on the bus that shuttled people from the airport to the terminal. People were left on the curb! Then the noro virus hit! We were confined in our cabin for 48 hours. Missed the port in Ireland, which was why we choose this itinerary in the first place. To say we were disappointed is an understatement! We went almost 24 hours without food and water since room service was really busy.... they did not answer the phone.... we did not get clean towels or any compensation for the fact that we missed 2 days of our vacation. The excursions when we were released were unorganized and were not rated correctly for difficulty. The food was okay, nothing extraordinary and there was not enough activities on the sea days. As an example they had cooking demonstrations in the main atrium and they only had enough seats for maybe 75 when there were 2000 passenger. Let me end with this. I understand that it isn’t NCL’s fault that a passenger came on sick but I certainly can fault them for the very poor way they handled a bad situation! NCL needs a course in customer service! Read Less
6 Helpful Votes
Sail Date: April 2019
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 ... Read More
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 days of pure displeasure. Many of the crew had bad attitudes. I experienced one of the Supervisors making excuses regarding sanitation methodology. With this type of Management attitude, no wonder the virus continued to expand. I missed two ports and NEVER once heard an apology from the staff. The gym was closed. Many other on board amenities were curtailed -- however, the Casino was always open when not in Port. Self-service at the buffet was curtailed. You had to beg for sugar, salt, pepper, catsup, etc. If you contacted the norovirus, you were quarenteened in your cabin, with your cabin key confiscated. You food was delivered to you on paper plates with plastic utensils. If you had a cabin mate, you could sneak out with them and continue to spread the germs, with no reprocussions unless caught! Thanks to a "sneaker", to whom apparently rules do not apply, I got sick and so did one of my friends! Norwegian, you need better sanitation and better monitoring of sick passengers. I was very disappointed with my cruise and will think long and hard before booking another NCL cruise. The specialty dining was great at Le Bistro, good at La Cuchina, very good at Moderno. I missed the dinner at Cagney's due to the Norovirus. The two dining rooms had very good food, but they tend to seat solo cruisers in the middle of the floor, and couple's get the better tables. Us solo cruisers DO PAY FOR TWO, and only eat for one. The service was hit or miss. Many of the crew had bad attitudes, probably because they had to do the work of multiple crew members because of the crew members who were sick with the Norovirus. I missed a lot of the entertainment, trying to avoid the Norovirus. When I did go to a show, there were groups of passengers talking and being disruptive during the shows. The entertainers were very talented. The trivia was strange, not really testing knowledge, but asking a crew member's age. Read Less
6 Helpful Votes
Sail Date: April 2019
I was told by many people Norwegian was an upscale cruise line. DON’T BELIEVE IT. No one knows what is going on and they seem not to care. The employees don’t go out of their way an inch. The famous work Is “no”. There are a ... Read More
I was told by many people Norwegian was an upscale cruise line. DON’T BELIEVE IT. No one knows what is going on and they seem not to care. The employees don’t go out of their way an inch. The famous work Is “no”. There are a few crew members that actually will get you information but they are the minority. Not many crew members smile and if you have a question or ask “why” for any reason they will argue with you. The food is terrible if you don’t pay for the upgraded restaurants. Do yourself a favor if you still plan on going on this cruise line, , take the upgraded food package and insurance. There is an epidemic of the Niro Virus. I was told over 200 crew members were quarantined and a lot of passengers. All the food cases are wrapped and you have to be handed what you want. They will not let anyone take it themselves. There are crew members spraying your hands entering and exiting the food areas. The captain made an announcement that all the people that had the virus were not allowed to leave their rooms. The ride into Dublin was a disaster. They had 6 tenders and over 1000 people. The lines were long and people missed their excursions. No one on the cruise line seemed to care. I have a horrible allergy to mushrooms and asked for a peanut butter and jelly sandwich because I could not chance eating the items that were available in the buffet. I was told to call room service by a supervisor in the buffet restaurant. Everything about this cruise was a struggle and very uncomfortable.. You will be taking a Hugh chance on this cruise ship. Read Less
3 Helpful Votes
Sail Date: April 2019
I wanted to visit the Azores and try a transatlantic cruise for the first time. Unfortunately a week before the cruise NCL decided to shorten our 12 day to a 10 day and eliminated 50% of our ports, I never saw the Azores. They canceled ... Read More
I wanted to visit the Azores and try a transatlantic cruise for the first time. Unfortunately a week before the cruise NCL decided to shorten our 12 day to a 10 day and eliminated 50% of our ports, I never saw the Azores. They canceled Portland England as well which we could have dealt with. They did all this to displace their guests in order to put the Getaway to dry dock earlier than anticipated. Saw the dry dock results, looks like Starbucks was added onboard and new furniture. I'm not sure why that was necessary to ruin our vacation to complete this upgrade earlier for NCL. The ship itself was dirty, service slow and passengers mostly upset. We made the best of the situation making some great people but still very disappointed with NCL's decision. Also the 25% credit towards a future cruise was what you had paid for the room charges only on the Getaway? Seemed like yet another way to disappoint us. Carnival has given us 25% off before, due to a hurricane cancellation and it was a % off the future cruise price itself. Was definitely able to see the NCL customer service difference, they don't seem to have any. The ship was dirty, public bathrooms smelt so bad they propped the doors open. Glassware was dirty, received a lot of drinks with a side of lipstick. The entertainment and enrichment activities were lacking. Either sold out so you couldn't attend, or completely pointless like Burn the Floor. Interpretive dance is meant to tell a story, no one seems to know what that was. The rock climbing, ropes course and water slides were closed most of the trip. Not enough shore excursions for the passengers after the last minute change in itinerary. The one we did manage to book, everyone was sick from the cruise. There was some respiratory bug that went around. Just overall a bad cruise experience, I've been on a lot of cruises and I have never experienced anything like this. Read Less
3 Helpful Votes
Sail Date: April 2019
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our ... Read More
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our cruises and this was cruise number 18 for me and never have I come across issues like this cruise line. First of all the ship had very little entertainment other than what you had ton pay for to see! when they did have free entertainment it was in such small area only about 100 guest out of 4000 could get in to see it. Nightly shows in theatre that was free was repeated same show up to 3 nights to let all on ship seeing the show. So that meant no show for ones who already seen it so that was disappointing. Main dinning was only offered for evenings and not the 3 meals a day. Buffet was awful same food everyday other than 1-2 items. Not even close to what’s offered on Royal, Princess, Celeberty or Carnival. Staff in buffet area was awful no service at all. If we asked for drink they would point out where to get it ourselves. We were not use to this from our other cruise experiences. Even with the highest drink packages we were told we are not allow serve you can pop or squeeze orange juices it’s not included in the package yet when we got the package we were told everything was covered up to drinks 15.00 each. I don’t think can Soda or glass juice is over 15.00. Daily Activities were limited on board not much at all. Maybe 30 minute game rest was trying sale you something. The final end to our worse cruise experience ever was I bought jewelry from on board shop only to come back to our room from off the ship and find it missing. We were treated terrible they made us feel like we were trying rip them off. They told us they would have to search our room make sure it wasn’t there. I told them it wasn’t there before contacted them I had search everywhere. They said they had to it’s policy so I said ok thinking they were looking like on floor, dresser things like that. NO! They ripped our room apart leaving no privacy at all. Even pulled empty suitcases from under our beds checked inside. I think They actually thought i said it was missing to rip them off. I told them if I was going pretend something got stolen I would gotten nice diamond ring not cheap 300 dollar jewelry. Three of them in uniform invated our privacy over 289 value missing item while telling us we must misplaced it because their staff checks all garbage so it couldn’t be in garbage by mistake and their staff would never take it. So at that point I ordered them out of my room as they were now insulting me by as good as telling me I am lying if the room attendant didn’t take it then we were only others that could have it. Unbelievable treatment to first time customers looking to check out their cruise lines. It was a family cruise and all three rooms booked all said they would never return. We have done many cruises and never claimed missing item before so it really insulted me to have them make us feel like we were scamming them. End result they told us put claim in with insurance so we never did get our missing jewelry back after missing day of our vacation dealing with it. Final day getting off the ship was nightmare took over an hour and 1/2 in lineups getting off ship. It was experience we never want have again. Lesson learn, if it looks like good deal there’s reason for it. If they are posting specials get new customers what’s the point if treated like this. I was not the only disappointed guest I heard many complaints from other guest over the two weeks. I would advise looking else where when picking cruise line if you want to have fantastic vacation. We made the best of it since we were on vacation but very disappointed over the quality of service we received on Board. In closing I have to add my positive. The evening main dinning The server there was awesome and the photo gallery was awesome. Read Less
Sail Date: April 2019
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. ... Read More
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. Food was like eating in an army mess hall with people crowding in line and reaching in front of you for something they wanted. The food was poor unless you like mac and cheese. Many people using the dining hall had no manners or courtesy. After paying $2,000 each for this cruise, we got the mess hall dining experience unless we wanted to pay $25-$40 per meal each to eat in a "special" restaurant, a couple of which were nice. Most of the crew staff were surly, but our cabin steward was nice and did a good job. There were poor entertainment offerings. We went to a dinner theatre and ordered a tenderloin steak, medium rare, and it came to me well-done and dried out. Pools and deck spaces were overcrowded. The best parts of the cruise were the shore times at Mallorca, the Axored, and other stops reroute to Barcelona. NCL? Never again! Read Less
4 Helpful Votes
Sail Date: April 2019
Too many passengers, too crowded. Third day in crowded at medical center with pneumonia outbreak. The Norwegian will not admit. Place was dirty. Buffett as not sanitary. Everyone reaching over the food. No service. I was so sick and could ... Read More
Too many passengers, too crowded. Third day in crowded at medical center with pneumonia outbreak. The Norwegian will not admit. Place was dirty. Buffett as not sanitary. Everyone reaching over the food. No service. I was so sick and could not use my drink package but they could not give any compensation. Thank god they said no credit because I am gone back to the best cruise line, celebrity. Anyway my holiday cost me 6000 dollars in medical bills. I walked in as a healthy woman who works out in fitness everyday and walked off wondering if I was going to live. Pneumonia everywhere. It was disgusting. Crowded on pool deck. People monopolized the chairs. Left their towels on chair, which were 1 dollar each. They went to lunch and came back a couple of hours later and sat in the chair. No pool control. The menu was very boring. Same old food. French fries, yuck.pork. Where is the canard, lamb, scallop ? I serve better at home. Celebrity is the most awesome cruise line. Never will I complain on that ship. They advertise upgrade and showed bathtub. It said bathtub/shower. I bid 950 dollars to get this cabin and when I got my cabin no bathtub. False advertising. They sucked me in for 950 dollars. I had a balcony before and found nothing special about the mini suite. This was a nightmare cruise. Read Less
7 Helpful Votes
Sail Date: April 2019
This experience with Norwegian Cruise Line (NCL) was so bad, I'd already filed a fraud claim with my state attorney general before I left. Let's do this first, though. The cruise itself was good. The on-board staff were, ... Read More
This experience with Norwegian Cruise Line (NCL) was so bad, I'd already filed a fraud claim with my state attorney general before I left. Let's do this first, though. The cruise itself was good. The on-board staff were, for the most part, great. The Vibe Beach club remains the best deal and investment at sea, bar none. And the meals and entertainment were solid, even occasionally outstanding. If that was it, I'd have given this cruise four out of five marks. But that isn't it. The cruise I bought was to depart New York City for a 12 day, transatlantic trip with stops in the Azores, Western England, Belgium, France and finally in Southampton (London). Then six days before departure, NCL says they've decided to skip half the stops, canceling Belgium and France entirely AND arriving in London two days earlier, for which I've made no plans, no hotel, no activities, nothing. To compensate, NCL offers a 25% refund and a reimbursement of up to $300 per person for expenses. But if you've ever tried to book a hotel in London two weeks out, you know $300 is a joke. Not to mention the tours I had to cancel, the tickets I have to eat and so on and so on. By the way, no refunds. NCL says it was past the refund window. So I can blow 75% of my vacation and stay home or go on a cruise that is not the one I booked. It's shorter and does not go where I wanted to go. So, naturally, I am outraged. But I make the most of it, I book new activities, train tickets for a day in Paris, and get a hotel in London for the two days I'm there unexpectedly, which is WAY more than $300. And I cancel the stuff in Belgium and France and eat that cost. Then, two days before we go, I happen to notice on my trip summary page a whole new itinerary. This one cancels western England, where I'd already booked a tour to Stonehenge and Salisbury and skips the Azores where, likewise, I'd booked tours. And this new schedule puts back France and Belgium, but on new days so my original plans, now canceled, cannot be reinstated. I have to book a third set of tours, out of pocket. And here's the kicker, you won't believe this. The reason for the yo-yo about where we're going and the shorter cruise is that they (NCL) have decided to get the ship (The Breakaway) into dry dock two days early to start a long-planned refurbishment. Not weather, not emergency, not safety - they wanted to get started early on renovations. Since I'm pretty sure you don't just show up at dry dock with a 4,000 passenger cruise liner, I'm pretty sure someone knew this was possible a long, long time ago. Which means NCL sold me a cruse they knew they likely would not deliver. Like months ago. Someone figured it was cheaper for them to jerk me around and issue a 25% refund with no possibility of cancellations and start refurbishment early. Oh and thanks for letting me know I'll be the last person to sail on this ship before you make it better. That's nice. There were literally people from the Miami corporate office on the ship walking around in front of guests pointing out all the old, outdated stuff they were about to fix for the next cruise. Classy. But I digress. In addition to the 25% refund, NCL also wrote, "...as a genuine gesture of concern, we are extending an additional 25% future cruise credit which may be used towards any upcoming sailing with us." So even if you'd consider setting foot on an NCL cruise ever again, even that 25% "future cruise credit" isn't. What they said was clear, what they actually mean (and didn't tell anyone until we were on board) is that they will apply the amount of the 25% refund for THIS CRUISE to a future one. Not 25% off, but the value of the existing 25% refund. So if you paid $2,000 for this cruise, and they reimburse you $500, you get a $500 credit for a future cruise, not 25% off. How cheap can you possibly be? Oh, and that 25% refund - just the fare. Not taxes, not fees. So if you paid $2,000, for example, your refund is actually like $300. Frankly, I'm beyond angry, I feel defrauded. Outright mislead and stolen from. This is now a sham wrapped snugly in a farce. And here's why - this is like that scene in Vacation where Clark Griswald is about to leave for vacation and goes to get the new car he ordered. When he arrives, he is given a completely different car than than the one he ordered. Outraged, he tries to leave to find out the dealer has already crushed his trade-in and he has no choice - take the substitute car he does not want or cancel vacation. By not allow refunds for cancellation, that's exactly what NCL did. I ordered a red convertible. A week before delivery, they tell me I'm getting a blue mini-van and I cannot cancel the deal. It's not even the blue mini-van or nothing, it's the blue mini-van period. And since the blue mini-van of the ten day cruise costs less than the red convertible of the 12-day cruise to the Azores that I bought, NCL gets zero credit for the 25% refund. In fact, it's not a refund. The car/cruise they actually gave me costs less. They sold me x, delivered me y, in a contract they said I could not cancel. That they adjusted the price to reflect only y and called it a refund is not good business, it's dishonesty. "Hey, good news. I'm only charging you the thing you did not want. I'm great, right?" And I'm not the only one who's angry. Everyone I spoke with on the ship was simmering. It's clear here that NCL put their greed of an early dry dock above keeping faith with their customers. That's too bad. They could have at least offered a cancellation refund when they trashed half the ports. But they didn't. Refused to. It's sad because vacations matter, people save and spend on them. They are spiritually important. That is, unless you invest your money and hopes with Norwegian. Then, you know, dry dock and good luck to you, shame on you for thinking NCL would actually deliver the cruise you bought. They can break the contract, you can't. Read Less
5 Helpful Votes
Sail Date: April 2019
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 ... Read More
I booked a mini suite with a balcony for a handicap person. They put us in a crew room, no balcony, horrible smell, noise day and night, very humid and no balcony. My elderly mother almost died of food poisoning, I was charged $1169.32 for hospital bill, for spoiled food she ate, right at their restaurant. Nothing to do in this boat, Cruise director was terrible, not enough seating, not enough accommodation, long lines at restaurants. Entertainment was horrible. They cut the trip short, less than a week before departure, they changed the destinations twice, a couple of days before departure. Charged 169 per person, for transportation to Paris, just to stay there for 3 hours, The line on the Service desk was long day and night, that's how everybody was disappointed. They had the same band, of four guys playing songs from the 70's a few times a day. Food was terrible, service was terrible. NCL, never again! Read Less
8 Helpful Votes
Sail Date: April 2019
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise ... Read More
n my whole life I’ve never ever had a cruise so awful as that on the Getaway Sail date 27th April from New York to Southampton. Here are the bulletin points 1/ The expensive cruise I paid for was not the cruise I experienced. Cruise was cut short at the last minute 5 days before we sailed and even then it was changed the next day. 2/ Stateroom was filthy and unprepared 3/ The food was disgusting usually cold . The head Chef should be ashamed. 4/ The crew on board where arrogant, unhelpful and downright rude. They should have pulled out the stops for us but instead they did the opposite 5/ We sailed a northerly route 430 nautical miles from where the cruise I booked should have sailed. Result instead of some warmth we froze and out doors was blocked . 6/When it was opened the pool was freezing and unheated, when I enquired I might as well have asked a wall for all the guest service did in fact he never answered me 7/ We lost an hour for several nights did the hotel manager on board think about that no he still opened the breakfast restaurants at the same time closing at 9am . No interest in the passengers well being being considered and overcrowding in the Garden Cafe which I suspect was intentional as food was defiantly left over muck. 8/ Service in O’Sheehan’s was a mess we where allocated a table did anyone attend to us No and it was not that busy , not a cup or glass put on the table. We alerted an Officer who did nothing. I then spoke to a waiter who didn’t know what Manager meant so I shouted Boss that did the trick but I ask you what a disgrace. He did take out room number. 9/ Shanghai food awful spring roll frozen in the middle!!! 10/ The tension on the ship was awful passengers upset annoyed the staff sullen and unhelpful. 11/ The ship was sailing in the Atlantic and was cold with 11.5feet waves and the Cruise director behaved as if we where in the Caribbean I ask youth knew how upset passengers felt. 12/ last day Breakfast Your daily news said it opened at 6 but the staff despite many people in line said 6.30 . A retired Royal Navy Officer decided to approach the officer in charge who argued that it was 6.30 but ended up phoning to be told it was 6. We were glowered at during breakfast by her and deliberately served last. 13/ I had asked why we had 2 days taken off and the reason for dry dock No one from NCL replied However the Taxi driver at Southampton did!! 400 workers coming on board that day and repairs to the engines oh and the lovely fresh food seen at Southampton going on board for them!!!??? This was a demonstration of the lax arrangement of the crew on broad this ship. What a disgrace your 25% goes no way towards the loss and disappointment but I have done my research and you have your terms and conditions well slanted in you favour. Read Less
2 Helpful Votes
Sail Date: April 2019
This cruise fit into my schedule, also I liked the itinerary. Most of the port I have never been to or its been many years since I visited them. I was especially looking forward to Bilbao Spain and Portland England. I reserved an ... Read More
This cruise fit into my schedule, also I liked the itinerary. Most of the port I have never been to or its been many years since I visited them. I was especially looking forward to Bilbao Spain and Portland England. I reserved an oceanview view unobstructed view guarantee. @ days before departure, I was told my cabin number. They gave me an obstructed view room. When I called Princess, they assured me that it would be changed for me when I check in at the ship. When I checked in I was told to see guest services on the ship. They told me that all they cabins were full, If someone doesn't show up, they will let me know tomorrow and make the change. Twice, guest services gave me excuses, no one cared that I didn't get what I asked and paid for. I finally was able to speak with the Hotel Manager. Dana was very nice, she explained to me that the ship was overbooked by more than 10 cabins. She said she would ask corporate what they would do for me. A couple days later, someone left a phone message in my cabin, they offered me a $200 on board credit for my next cruise- I was insulted! $200 was the additional amount that I paid for the unobstructed view, but no refund, just an onboard credit for my next cruise. If they wouldn't "do me right" why would I cruise with them again? The cabin was nice, except for the lifeboat that I was forced to look at outside the window, it would be nice to have a chair in the cabin as I like to sit and read often. The cabin attendant was excellent! The dining and buffet staff were also very good. The food was lacking a variety of choices, also the small portions didn't have a good flavor. I was underwhelmed by the food! I like to sit by the pool and read, however the loud music and loud movies took away that pleasure. The public rooms were usually noisy from the activities just outside of the rooms. The public rooms had out of date décor and furnishings, too much mirror and glitz. Most were not functional for events- good only for drinking with friends, but they still events there all the time. I like that the ship was not huge, I prefer smaller ships, less lines especially when getting on the off the ship at the ports. Overall, I doubt that I will return to Princess, the impression I was left with was that they did care much about me, this was my first cruise with them, they cared about those who have been many times. I have been on over 50 cruises and have generally enjoyed most of them. This is the only time I have ever written a review after a cruise. I was so unhappy. I am taking cruises with other lines in July and August, lets see what happens. Read Less
6 Helpful Votes
Sail Date: April 2019
We expected more from Celebrity. The food choices were limited in the main dining room. They seem to always be trying to upsell you .Difficulty getting off the ship in port with only one gangway. Show times were inconvenient, with no show ... Read More
We expected more from Celebrity. The food choices were limited in the main dining room. They seem to always be trying to upsell you .Difficulty getting off the ship in port with only one gangway. Show times were inconvenient, with no show available after dinner. They were very prompt to close buffet and it was very annoying to have people cleaning around you while you are eating. We thought Celebrity was a cut above but we had better service on Holland America. Shows were average ,but heavy on acrobatics. The wine package was expensive compared to other cruises and drinks overall . They had a good combo playing on board. We were told we would have open seating for dinner, but it was not really available. If this is important to you, it is not something they really have. Leaving the ship was easy, but getting on was a nightmare Read Less
13 Helpful Votes
Sail Date: April 2019
Avoid at all costs. While 2 larger ships just hours ahead of us made it across the Atlantic to Lisbon, we sat for 3+ days in the Azores and then headed to Rotterdam for disembarkation. We traveled 15 days from Tampa, FL to Rotterdam to ... Read More
Avoid at all costs. While 2 larger ships just hours ahead of us made it across the Atlantic to Lisbon, we sat for 3+ days in the Azores and then headed to Rotterdam for disembarkation. We traveled 15 days from Tampa, FL to Rotterdam to spend 1 hr in Europe, and that was on the bus to the airport. There was nothing much interesting to do on board. We put lots of jigsaw puzzles together. Food all tasted alike after a few days...same gravy on all the meat dishes, desserts had no flavor....We found the chocolate mint ice cream they had occasionally the best dessert and we can get that at the local grocery store. Casino was smoky, entertainment stale, internet access was $25 for 1 day use, fitness classes area to small for more than 10 people...rust around faucets, overall worn out ship. After missing the entire Europe itinerary for this Normandy Expedition, we were give $100 compensation and 15% off a future (never to happen) cruise which was just a blatant promotion. When your gratuities are $30 per day, the $100 covered about 3 days of tips and that's all for wasting 15 days on this trip. Read Less
8 Helpful Votes
Sail Date: April 2019
The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and ... Read More
The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and salads. The Thomas Keller restaurant is intimate and outstanding and worth doing at least once during the cruise, and there's no extra charge. The service was very good. It's not the same standard I've experienced on past Seabourn trips. I remember staff throughout the ship would greet me by name, even on a first encounter. That made a huge impression and spoke to a level of excellence. After all, if the staff knows your name, they will remember other things about you too, like what you tend to drink or eat. That leads to anticipatory service - you are offered what you want, before you even ask for it. That level of service seems to be gone on Seabourn. Still, it's outstanding by most measures. The passengers on a long crossing tend to be a different crowd than you'll find on shorter cruises. Frankly, they're friendlier. There's so much time to get to know people, and we really enjoyed the passengers we met. But ultimately our trip was spoiled when my belongings vanished when transferred from the ship to shore in Lisbon. I would find out much later that my luggage ended up being mixed in with other passengers' valuables and put in a taxi. The response to my missing belongings was troubling. At the pier I was placated with false promises of an immediate response. Then in an effort to get me to move along, Seabourn gave me a number to call for help and an email address. No one answered the phone and the automated response from the email told me I'd get a reply within two weeks. No one responded to my requests for information until after I posted publicly on social media after an entire day of silence. Then there was a bunch of blaming of local pier workers, who Seabourn had hired, but then acted like those workers were an entity out of their control or responsibility. In the end, fellow passengers and their travel agent solved the problem of my missing belongings. I spent two days of my three-day visit to Lisbon dealing with the problem, which included meeting with the Portuguese police. Other passengers I met on the Odyssey told me later that they also had problems with wayward belongings. When I heard that I was not alone, I followed up with Seabourn's corporate office, and wrote a personal letter to the company president. I received a we're-sorry-you-feel-that-way response. That's pathetic, and a sign that upper management has no intention of dealing with a very serious security gap. My advice: enjoy the ship, but don't trust Seabourn with your valuables. Carry on and off the ship all of your belongings. Read Less
4 Helpful Votes
Sail Date: April 2019
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some ... Read More
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some other long time (29 Oceania cruises) cruisers. Things stated going downhill at our second port – Halifax. It was very cold and started snowing as were leaving the port. The next morning there was over a foot of snow on the swimming pool and deck. Many of the crew members had never seen snow and found it fascinating. The visit to St Johns, Newfoundland was canceled due to stormy weather. My wife had lived in Newfoundland 50 years ago and was anxious to see how it had changed over the years. All in all it was a very disappointing start to the cruise. Crossing the Atlantic in the heavy seas for five days did get many people quite queasy, which led to distributing barf bags by the elevators. It was rough enough that safety belts for the beds would have been appreciated. People had to hold on to the railings and walls to go along the corridors to keep from falling. When we arrived in Cork, Ireland the wind was very strong with sideways rain and very cold. Fortunately the Jameson Distillery tour was indoors. The visit to Dublin for the next day was canceled due to heavy seas and gale force winds so we spent the day in our cabin in Cork. The next disappointment was arriving in London/South Hampton on Good Friday. I had really wanted my wife to at least have a brief visit in London. This meant there was to be no visit after planning on it for a year and half (since we had booked the trip). We were not informed of the no London tours until I asked the Destination Services manager when we were going to be able to select them on the cruise. We had asked out travel agent prior to the trip when we were going to be able to schedule a London tour (like all the others we preselected) but were told we had to wait until we got on the ship. Then we then proceeded to visit Bordeaux on Easter Monday, which is a celebrated holiday in France, with practically everything closed. The next stop in Biarritz was canceled due to heavy seas in the Bay of Biscay (that precluded using tenders to disembark). I guess Oceania is not aware that the Bay of Biscay is notorious for rough seas. The last straw was visiting Malaga on May Day, May 1st – another holiday with the shops closed. The tour was supposed to be easy – the guide had very poor English skills and appeared to be trying out for the Olympic speed walking team. My wife had to sit down and wait for the tour to return with no available free rest rooms. To Summarize: Cruise Length 28 days Sea days 8 scheduled (11 total) Missed ports 3 total Stop not available due holiday 1 (London) Ports limited due to holiday 3 I understand that Oceania does not control the weather. However, they do control the scheduling. In previous years the “repositioning cruise” had been scheduled in May. If the cruise had been scheduled just a week later, Good Friday would have been at sea, Easter would have been in Cork and London would have been available for a visit. I had expected that Oceania would take holidays into account when scheduling trips and try to optimize passenger enjoyment. I guess I was wrong. The message this sends is that passenger satisfaction is a sorry second to revenue maximization. Oceania does many things quite well. The food is good albeit somewhat uneven in the specialty restaurants. The desserts in the Grand dining Room are superb and the crew members we interacted with were well trained, friendly and courteous. The entertainment was much better than previous cruises and the comedian (Martin Beaumont) was terrific in both his shows. We paid over $30,000 for what we consider a $15,000 cruise at best. I had hoped Oceania would have reached out to people who had done the 28 day cruise but after 2 ½ weeks we have heard nothing from Oceania. Never again do we plan cruising on Oceania or any of its’ related lines. Postscript: We did complain to Oceania thru our travel agent and received a very disappointing self serving reply offering a $600 total ship credit on another cruise. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose the cruise for the ports. It is very Port intensive and did enjoy the experiences . Could use a few more sea days as it’s quite exhausting. The older people had a lot of trouble navigating on the tours as there was a lot of ... Read More
We chose the cruise for the ports. It is very Port intensive and did enjoy the experiences . Could use a few more sea days as it’s quite exhausting. The older people had a lot of trouble navigating on the tours as there was a lot of uneven ground. The food in the main dining room is awful and is quite repetitive. A lot of fried unhealthy foods. Choices are also limited. The restaurant is very good. The staff in every area is excellent. They greet you with a smile even if they are not in direct contact with you. They are very accommodating with whatever your request. Also the laundry is very fast and efficient. The HAL tours have been good but only chose a few as they were very overpriced. Choose to do mainly private tours at a quarter of the price. Was very happy with this decision. Read Less
3 Helpful Votes
Sail Date: March 2019
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: ... Read More
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: Costa Deliziosa is an eldery lady in need of a thorough make-over. The entire interior decor and design was retro. - Our cabin, which was a so-called Samsara balcony cabin mid forward looked tired and worn with stains on the old carpet and a shower curtain not properly fastened. Worse, the bedding reeked, and the linens were worn and had holes in them. The blankets were flimsy and not warm enough. - The food at the restaurant was mostly overcooked or too salty and poorly presented. So after a week we simply changed to buffet style for more selection but still had issues with the quality of the food, During the entire cruise the fruit consisted of old and beyond shelf-life plums, nectarines and oranges or fruit salad with stale melons. - We had booked a shore excursion to the island of Gordo in the Dom.Rep. which turned out to be quite hazardous due to very slippery rocks and rickety steps inside and through the caves. In Costa's tour description these hazards were not mentioned. - A week into the cruise we and a large number of other passengers contracted a severe bronchitis which made treatment at the ship hospital necessary. Yet, the ship management undertook no extra measures to contain the spreading of the disease or making sure that every passenger used the disinfectant displayed in public areas and restaurants. We saw people grabbing food at the buffet with their fingers! - Disembarking procedures in Venice were chaotic. There was no proper information and people were kept in large groups in different locations for hours to wait. So we finally took things in our hands and left the ship so as not to miss our connecting train. In comparison to other cruises we did with other cruise lines like MeinSchiff, Holland America and Princess this was the worst experience ever. Needless to say we wrote a detailed letter of complaint to Costa Cruises. And also needless to say their answer was non-committal as expected. Read Less
2 Helpful Votes
Sail Date: February 2019
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! ... Read More
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! Positive points 1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes. 2) The system of hosts for every important language. In general the hosts are performant but it is not clear which questions you have to ask on the hospitality desk and which questions you can ask to the hosts. 3) The excursions in Tenerife (jeep safari with Tamaran) and Cozumel (Submarine) were very good. On the whole most of the excursion we did were satisfactory. Only the excursion in Costa Maya Chacchoben was below expectation - with 55 persons (also some people of a Norwegian cruise ship????) and only one guide….. 4) The shows. The quality of the shows is mostly OK. Negative is that we had 2 and sometimes 3 times more or less the same show. 5) Internet package at reasonable prices for 250 MB, 500 MB, 1 GB or 3 GB. This system is honest, because even if it takes a long time to open the URL, you only pay for what your get. The Internet Connection itself was very slow or mostly not possible during day time (to much users)… Negative points 1) We paid extra for a premium balcony and we got a balcony with an obstructed view???? Cabin 7208 is just under the wing of the bridge. We only saw some iron bars under the wing and the feet of the captain while maneuvering. People of our group who booked an inside cabin got a upgrade to a classic balcony with a magnificient view??? How is it possible that cabin 7208 with that obstructed view is said to be a premium cabin???? And why do we get that cabin; we are Pearl level??? The 1st day we asked for a change at the hospitality desk but this was not possible because the ship was full. 2) The food. There are 3 choices of antipasta and 3 choices of Primi Plati. The presentation is nice but it is most of the time chicken or pasta. For the main dish, there is a choice between meat (or what it ought to be), fish, chicken and vegetarian. You can always have another main dish with fish, chicken or vegetarian, but there is no other meat dish. If you do not like it or if you do not want the sauce (nearly always tomato sauce or cooked in tomato sauce), the only alternative is to pay a supplement of 17 € for a steak or veal escalope. The meat we got was sometimes UNEATABLE since it was only fat (even my dog wouldn’t eat such meat of 3rd quality). 3) The service in the dining room was bad. We got never our dishes together. One day, I did not order a Primi Plati but only the expensive steak as main dish, I got this steak together with the primi plati of the others. Another time I did not get my primi plati with the others but exactly 8 minutes later!!. I asked for the dining room manager and she could only say there were so much people and they couldn’t manage. 4) The restaurant was sometimes a disco bar with incredible loud music. We had a speaker just above our table 258. At least 5 people run away from the tables in the back of the 3rd floor each time the disco started, because it was very dangerous for your ears. I estimate the volume at more or less 120 db (legally only 85 db is tolerated in the restaurants of most countries) 5) The hospitality desk. Most of the time, you had to cue more than 30 minutes and they couldn’t give you an answer on your questions most of the time 6) Excursion desk. Also always a cue of 30 minutes or more. The first day after the departure in Fort Lauderdale, there was only 1 employee at the excursion desk??? Although we had pre-ordered some excursions - our tickets were not delivered in our cabin and we had to queue to be informed that they would only be delivered the next day morning so the day of the excursion itself!! 7) Excursion desk. When my wife wanted to book an excursion in Napoli, they said it was full and the only possibility was to come to the meeting point the day of the excursion. No waiting list?? In the evening my wife tried to book it on one of their machines and it worked ????? 8) Shuttle bus services in some of the ports were very expensive – many times taxi was cheaper or same as tickets for 2 persons. Costa does not give any information on the ports of call (such as interesting sites, local transportation, weather forecast, currency) - only description of the excursions they offer. 9) Service in the cabin. Only one service a day. If you do some sports in the morning and you want to take a shower you do not have a dry towel if you already used it in the evening of the day before. 10) Animation is Italian style – shouting like fools. The questions for the trivia’s are given in 5 languages but their English or French is so bad, that you couldn’t understand. 11) There are very few nice activities. They wanted to organize a bridge tournament but they do not have the knowhow, neither the administrative tools???. There is no bridge room. You have to play in the Mirabilis, while the Italian animation team is shouting like fools. 12) There is only 1 big bar (the Mirabilis). Impossible to find a place there between 8 pm and 8.30 pm when the people of the first seating have finished there meal and the people of the 2nd seating are there after their show. 13) In Savona a group of 400 Russians came on the ship….. And they were so privileged. Announcements in Russian… The last day, they took every possible thing out of the buffet in their backpacks. 14) We had the Piu Giusto package for drinks. Cocktails, whisky and most drinks up to 8 € are included but not the fresh orange juice???. Irish coffee is also not included. You can make it yourself….. as whisky and coffee are included. 15) Smoking. It is a paradise for smokers. You can smoke on the balcony’s, on most places on the promenade, on the higher decks and on the starboard side outside on the swimming pool. In the evening there are 12 tables for smokers (starboard side), 9 tables for non smokers (in the middle) and 9 tables for dining under the stars (which is sometines dining under the smoke) on the port side 16) In the beginning of the cruise, we went to the pizza restaurant (8,5 Euro p/p). On the menu there was a Pizza Salami picante, but they said they didn’t have it anymore. We asked then for a normal Pizza salami, but they refused to make it, although there was always salami in the buffet. Supplement pineapple on the pizza not possible, although it was always in the buffet. Flexibility?????? 17) We had dinner in the pizza restaurant, which is part of the buffet, the last evening. All doors were open. Temperature was nog higher than 17 C°????? 18) Fitness room. No towels, no water refreshment, very unhygienic since no spray to sanitize the equipment after use. 19) In total we had sometimes more then 2200 people on this ship. Holland America Line has mostly only 1800 people on this type of ships (Panamax type)….. 20) Our cabin steward had to do 25 cabins on his own (one service a day). Holland America Line has 2 stewards for 20 cabins (two services a day). How can this poor man do this???? 21) Transfer to airport in Venice. We pre-booked a transfer but 1 day before arrival we received a note that our transfer was scheduled at 14.30 hrs which was much to late to catch our flight at 16.15 hrs. After discussion at the Excursion desk (it was our fault? since we had to let them know before that our flight was at 16.15 hrs) they changed the transfer to 12.45 hrs. Surprise, surprise, there was no bus at 12.45 hrs at the meeting point… The bus company said we were on their list for pick up at 13 hrs and also mentioned we had the wrong tag on our suitcases (should have been white C and we had white D). They also said that they had no scheduled bus/shuttle at 12.45 hrs. 22) When you registered your credit card for your payments (to do yourself on the automated machines), costa charges your expenses every 2 or 3 days on your credit card. Their confidence in their customers is apparently not big!!! 23) Communication is as always a catastrophe on costa ships and also this time. Let me give a few examples a) Indication Exit ship was forward deck A, which we follow. When we came there, we were told that is was midship on deck 2. When we came there, they said it was midship deck A etc. b) In the diary di bordo, we saw that it was 2 days after another the same show. When we asked if this was correct, they told us that it was wrong the day before. So we mist that show… c) By the disembarkment presentations in Venice, the English host said we could stay until 11 am in our cabins; the other hosts said we had to leave the cabins at 8 am. The 4 presentations of the hosts were different; why not using the same presentation. d) We didn’t get any maps or hand out in any port of call. In Venice it was absolutely not clear, where we had to take our shuttle. Why not give a plan?? Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise