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2 Helpful Votes
Sail Date: July 2019
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. ... Read More
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. It didn't start well at Embarkation when there was a scrum of people surrounding the doors into the hall in Southampton and no indication of where the priority booking queue was. Asking people working their didn't get us anywhere until one guy told us to go straight into the hall which meant forcing our way past the people in the main queue who were rightfully unhappy with us pushing past them where at last we saw the signs for priority booking. Given there are multiple doors into the hall surely it can't be that hard to put signs up outside as well. Though not as bad the disembarkation was also chaotic with little in the way of clear directions. First impressions of the ship were ok, some of it looked a bit tired but much of it very nice. The cabin was nice and spacious and we were glad to have upgraded. Food wise the Queens Grill was ok more of a decent chain restaurant than anything else though. Some really nice food, the beef wellington for example, alongside some pretty run of the mill stuff. The formality of the place and the dressing up got a bit wearying after a while particularly as you weren't usually eating food that lived up to it. It also led to some oddities like if you ordered a pie they brought out the pie dish and then spooned the entire contents onto your plate which took ages. Just serve it in a pie dish guys, my poor husbands cottage pie just looked a mess. Apart from that the staff were almost uniformly excellent and they were fine with us not all turning up and ordering at the same time. Went to Kings Court occasionally but it was nothing special. Entertainment wise some of the lectures were interesting but the entertainment was mostly end of a pier stuff, the planetarium pretty dull and the pub ok but quite small so you had to get to things like trivia early to get a seat. On that note the entertainment team in the pub were generally very good though the lady who liked to make the 'twist' question in the evening trivia easy really needs to learn the point of quizzes. Their didn't feel like there was much on though in general, certainly not much of any interest. I suppose mostly aimed at the elderly regulars. The gym was good though having no sauna or steam room other than having to pay in the spa is a mistake. Outside areas also ok though not that well used given the pretty average weather on most sea days. We spent a lot of time in the smoking area and got chatting to some very nice, fun people there, other than that there was little interaction on board. The casino was quite fun and they made it easy to play if you didn't have much experience, only issue was the crumbling floor so you had to watch your step the whole time. The floor is also starting to give way in the main lobby which was somewhat alarming. Stops wise Liverpool (helped by the weather) and Reykjavik were both very nice, with lots to see. We didn't go on any excursions as you can book the same trips yourself for half the price. Had a fantastic lunch at Islenski Barinn in Reykjavik. Halifax was ok but it's essentially a mid sized city with not much in the way of history to see. Corner Brook however may be the dullest place on Earth and I have no idea what they were thinking in stopping there. Overall a real disappointment, for all their talk about the glamour of the transatlantic crossing there was painfully little of that in evidence. Read Less
3 Helpful Votes
Sail Date: May 2019
It was our 50th anniversary and we thought a repositioning cruise would be a great experience. On previous cruises we have always eaten in the dining room for all our meals. We found the food to be cold. My omelets were incomplete, only ... Read More
It was our 50th anniversary and we thought a repositioning cruise would be a great experience. On previous cruises we have always eaten in the dining room for all our meals. We found the food to be cold. My omelets were incomplete, only half of my omelette had filling in it. We tried it again when we gave our review on the ship and they asked us to try breakfast again. The food was still cold. The windjammers breakfast was much better. We only ate dinner in the evening. We had great table mates and enjoyed there company. The food was just adequate. Some nights I couldn't find something to eat. When my husband ordered beef bourquinion he had 3 small chunks of beef. In the Centrum the chairs were ripped. My husband ordered an anniversary surprise for me and only half of what was supposed to come was missing. They did not have it aboard the ship. Our daily compass had incorrect information On the front it said casual dining and in the center it stated formal attire. Half the guests showed up formal and half casual. The activities schedule was the same activities at the same time. The activities were very one note. If you had early dining you missed activities. They also had last minute changes in the shows. Our tour guide on one of the cruises left passengers behind and we missed more than half of our tour Thank goodness one of the onboard next cruise employee was with us. She was appalled that we were left behind with the employee. They only refunded half of our tour money because they said we saw half of tour. The eating outside the windjammer was stained and dirty. Alot of chipped paint was noticed. We have been on Royal Caribbean ships before and enjoyed them. We did not enjoy the Brilliance of the Sea and would not recommend this ship and this experience left a bad impression for us to cruise again with Royal Caribbean. In the past we always enjoyed our experience. This cruise was for a special occasion and it spoiled our experience. Read Less
6 Helpful Votes
Sail Date: May 2019
It pains us to say that this was the worst cruise experience encountered and we have used 5 cruise lines and are Diamond Members with RCCL. Thr cruise was meant to be special for us but was simply a disappointment from day one which ... Read More
It pains us to say that this was the worst cruise experience encountered and we have used 5 cruise lines and are Diamond Members with RCCL. Thr cruise was meant to be special for us but was simply a disappointment from day one which then just got worse. The ship looks fine from outside and a joy to look at. Day one emabarkation was excellent, however and accident on day one due to the poor handling of equipment of staff on borad injured my wife and myself. The cruise after this then got worse. The room is dated and needs a make over, curtains do not cover length of balcony window and therefore light penetrates early waking you up. The curtaind are hanging on threads and the blackout broken in so many places that anyone else would have replaced. The cabin steward was not very friendly and had to be reminded to fill up on basics. Main dining room was quite good and the best service in years thatnks to Jean and Allan on floor 4. The food was hit and miss with some really good and others mediocre. That said this was big improvement on past cruises. The Windjammer is as normal busy at certain times, but if avoided then there is plenty of room. The food was better than on normal european cruises but often hot food was cold. We never went hungry and there was plenty of choice. Annoying issue is ice cream. A staff member rolls a cart along the whole area, with absolutely no chance of serving people at the right ime for them, not his fault but is RCCLs fault. The shows in the main theatre were excellent to very poor. We liked Once Upon A Time, though we had seen it before. We liked Invitation To Dance performed with the cast from Grease, though we had seen that before. We also loved Grease though we had seen that on Harmony, the show still retained the magic. The only Ice Show was Freeze Frame which although we had seen before, still enjoyed it. RCCL need to bring in new shows and have two ice shows on a two week cruise. The support guest stars were excellent (David Copperfield) but others we walked out on, one being a violinist and the other a magician. We never walk out on a show, so this says it all. Diamond Lounge was packed due to volume of Diamond members, however we did not really use in the night due to the noise. You could not hear a conversation. In the day it was also manic due to the poor arrangement. The filter coffee machine is place right by the door effectively causing rael conjestion wehen entering, leaving or waiting to get yoursef a coffee. It then broke down for a few days, very poor. Boleros bar on deck 4 was fine for most of the cruise except the noise when music started, which spoiled any conversation. Wilbert was a great bar tender and remembered us every time. Howvere Boleros turned into a very cold area in the latter days of the cruise due to doors being opened. We could not sit there and other guests wore coats. The SPA and Rides added were not used by us due to the accident already suffered so we cannot evaluate. the ship was clean and orderly but we did notice that staff members would push trolleys towards you instead of waiting for us to pass which is unusual on RCCL. The staff were also very flat compared to RCCL normal cruises. Two issues really irritated us, the noise in the bars was excessive with music blasting out stopping conversation and the excessive charges for drinks. Bacardi $9.99 Coke $3-4, Sevice Charge 18% on top of this. Te cruise across the Atlantic was boring except for making new fantastic friends, Iain, Margaret, Carol, Shelly, Stan and Elizabeth. The ship coud have docked at the Azores to break up 8 days at sea, Would we cross the Atlantic agan, Never. Would we use RCCL again, very much in doubt as other lines are now better. A very disapponting cruise. Read Less
18 Helpful Votes
Sail Date: April 2019
I will start my review by saying my wife and I are 60, a little plus and minus. We have been on about 30 cruises with most of our time spent on Celebrity ships. Except for the Paul Gauguin, this was our first entry in what I expected to ... Read More
I will start my review by saying my wife and I are 60, a little plus and minus. We have been on about 30 cruises with most of our time spent on Celebrity ships. Except for the Paul Gauguin, this was our first entry in what I expected to be the high-end cruise market. I have to start by giving the crew of this ship the highest possible praise. Not sure how Regent makes it happen, but I believe that every crew member we ran in to actually loved their job and wanted you to feel 100% pampered. The service was absolutely fantastic in every way and everyone was so nice. The other thing that made the cruise nice was the all inclusive nature of the cruise. If you stay out of the spa and shops there is really no reason to spend one dime on the cruise. They even have a tremendous selection of movies on demand in the room for those times you just want to kick back. I will say that although there is no tipping required, with the level of service you get, you will want to tip and we gave money to numerous people around the ship in addition to our normal room stewards and bartenders. In general the ship is old, but it does have a level of elegance that we enjoyed. It was like going back in time a bit when we first started cruising. I will say that the vibration that everyone talks about was worse than expected. Read my comment under room for that piece, but I would never take this ship across the big oceans again. I did like the layout of the ship and it was unusual with the main dining room in the middle of the ship and everything else at the back of the ship to include the show lounge. It had some nice touches like a putting green on the front of the ship and ping pong table on one floor. The pool is a salt water pool and since the ocean was cold, no one used the pool. My wife and I and maybe one other couple used the hot tub which are fresh water and were nice. My wife enjoyed two massages in the spa and liked those. They are a little pricey so watch for the specials. Internet was OK for email and messaging, but not for streaming or sending pictures. Entertainment was good, but just let me say that with the average age of passengers at or above 70, most of the entertainment was like being stuck in an elevator for 16 days. Need I say more so practice up on your ball room dancing. Ports were great and the shore excursions were on par with what you would normally pay for except these were free. The groups seemed smaller as well which was nice. This may be a result of the mobility of many of the passengers. Embarkation was easy, but debarkation was supposed to start at 7:00 AM, but did not start until around 8:15 AM. So what are my complaints? First, except for the service I mentioned, everything was average to poor. This would be fine except when you put it in the value for your money category the price is way too high for what you get. Even in the Prime 7, reservations required restaurant the food was average at best and the lobster and crab tasted old and watered down from being frozen for so long. They missed the mark on many normal recipes. My wife planned to send them in a couple because we were not sure what they were making in some cases. My advice is to try things you have never had so you have no preconceived expectation. Finally I am going to end with my pet peeve, “Water Quality”. Every ship I have been on has said that the water out of the tap is better then water out of the bottle. After the brown and yellow water that came out of our taps we were told to not drink it. How can you pay this kind of money pour a bath that looks like diarrhea water? They did make it better by replacing filters twice outside our room, but really? They go through so much bottled water that they literally have pallets of water stored on the back decks where passengers should be able to go, but I assume for safety they are limited to crew only. So in the end, if you want a cruise to snooze, read a book or two and eat average food, this is the one for you. For me and the money spent, I think I will try something else because I do not see Regent as an upscale cruise line, just an all-inclusive one. Read Less
15 Helpful Votes
Sail Date: April 2019
We are long time Celebrity cruisers and booked the Transatlantic Trade Winds cruise shortly after the Edge was announced. To start this review off I will readily admit that the Edge is polarizing-people either like it or they don't. ... Read More
We are long time Celebrity cruisers and booked the Transatlantic Trade Winds cruise shortly after the Edge was announced. To start this review off I will readily admit that the Edge is polarizing-people either like it or they don't. For us it was a middle-of-the-road experience, but there are aspects of the Edge that devalue the experience and thus I've rated the experience as poor. Here are the highlights of the pros and cons.... Pros: The Infinite Balcony Rooms: one of the most polarizing of aspects of the Edge are these rooms. I liked them for the fact that the room is bigger because the 'balcony' area exists as part of the overall room. There is also storage everywhere. Yes, the closets are a bit smaller, but there is loads of shelves for folding and storing items. And...the best part is that there is a full sized dresser that truly took the entire contents of my two suitcases. It was a pleasure to be able to pull items from the dresser without being squeezed into a corner or not being able to see what was going on. The bathroom is enormous and the shower is well designed with massive amounts of storage. We did put our balcony window down a fair amount and were not bothered by the fact that the AC turns off when the window is open. As for the overall performance of the AC, we found it to be much better than the systems on the Solstice class ships. Variety of Seating in the Ocean View Cafe: expanding on the theme of the 4 different 'dining rooms', they have added variety to the seating for the Ocean View Cafe. This was a good idea and gives the area a nice feeling of being open and modern-lots of ability to do the Goldilocks thing and find a chair that suits you. Handwash Stations: Yahoo!!! What a great idea although likely borrowed from other ships (like the QM2), you actually have the option of washing your hands before you eat. Theatre: the design of the theatre makes it a more intimate experience and truly, I don't think there is a bad seat in the house. Cafe Baccio: They've made this area larger and it is quite nice. Staff were excellent and it is the place to meet people. Jogging Track: If there was on aspect of the Edge that I loved, this was it. They've beautifully executed a jogging track that is an experience in itself. Undulating between two decks it gives you loads of different things to see, challenges you with a hill and before you know it, you've done a couple of miles. Cons: -The beds: I've always slept well on Celebrity but this time it was not so. They've done something to the beds, with either a plastic cover or have used memory foam, but whatever they've done it's a hot experience and not in a good way. -Specialty Dining: I'm not entirely sure what Celebrities process for booking specialty dining is, but it seems to be a work in progress. We were not given the option prior to boarding of purchasing a 3 pack of dining, only an option of 9, but once on board there seemed to be a limited number of 3 packs suddenly available. The cost of these has also gone up significantly and to be brutally honest, it's not worth it. We booked the Steakhouse for our anniversary dinner and treated our friends to it as well. The charge came to $225 US for the 4 of us with no alcohol. The food was good but not good enough to warrant the cost-the value just isn't there. The biggest complaint however is with the blended environment. The Edge has an amalgamated central plaza design that is capped off on deck 6 and both the Steakhouse and Raw on 5 have open concept designs that is supposed to allow patrons to enjoy the ambiance of the plaza while eating. Problem is that the ambiance created by the Martini Bar is a complete, utter and unwelcome intrusion in the restaurants. Five minutes into a Martini Bar demonstration complete with loud music, hand clapping and shouting, I asked the maitre d if it was going to end soon. He indicated that it would stop in another 5 minutes or so. When I asked him how he stands it, he told me that if it was a continuous thing, he'd leave his job. Bottom line-there is no value with specialty dining anymore and it was a less than special experience, just not worth it. No Quiet Areas: As above, the redesign of the central plaza area has allowed for the all the different environments to be blended, which is compounded by the plaza being capped off at deck 6. Sound reverberates and echoes...it was impossible to find a quiet area. Eden: I love the colour green, but the shade they've used in Eden is reminiscent of the Cold War/Healthcare in the 50's....just ugly...and it's a weird space. They've taken the best part of the ship and tried to morph it into something for a younger crowd. This is fine, but the crowd sailing wasn't younger and it showed in Eden with the area being more popular with the crew than guests. The bar staff were surly, the chairs so low (you have been warned) that you have to roll yourself onto the floor to get out of them. Shops: As others have related, the shops are not for ordinary cruisers and are all high end. Dining: We were assigned to Tuscan and we okay with this as we were traveling with friends, but be forewarned if you are not, that the new dining arrangements make for an isolating experience. The large tables where you can meet new people are gone and this seems to be part of Celebrities grand design for attracting a new generation of travelers, but I missed the opportunity to meet new people over a meal. Food was okay with portion sizes all over the place and a weird familiarity with the serving staff that left me reeling when our server told me over dinner one night (in front of everyone) that I wouldn't be so fat if I didn't eat bread at night. Wow, just wow and please pass the bread sticks... Are the Scrubbers Working? A universal observation by a significant amount of passengers was that the Edge is blowing blue and visibly polluted a number of ports. It was so bad in a few ports that the upper outside decks had to be avoided. We've never seen this before with a ship and chalked it up to the fact that she is new and that her engines still might be breaking in, but the amount of pollution she produced was profound. Enrichment Lectures: The overall entertainment on this sailing was not good. To many singers who think that holding a single long note is talent, but the enrichment lectures were bad. One presenter had to be told to stop giving his lectures while in his bathrobe and slippers. We caught him on a day when he got dressed and I was left wondering what the hell Celebrity is thinking. A lecture on the Azores was filled with slides of the guys ex-girlfriends in bikinis (with his wife and co-presenter sitting in the front row) and shots of his vomit on his sailboat. I am not exaggerating with this account. He followed this with a 6 minute (I timed it) discussion on vomit and how to tell which kids will do it and when. It was astonishingly inappropriate and unprofessional. Does Celebrity actually listen to what is being presented to their guests? Awful, awful, awful. Bottom line....While we didn't hate the Edge, we didn't really like her either and at the end of the day, we'd avoid booking on her unless she offered an itinerary that no one else offered. To be honest, I've think we've had it with Celebrity-they just seem to be going in a direction that is aimed more at trying to squeeze as much out of their guests as they can and not even trying to provide value for the experience. Try the Edge, but beware that she is a very different and not always positive experience. Read Less
3 Helpful Votes
Sail Date: April 2019
We had sailed with Norwegian twice before (Alaska and transAtlantic) and thoroughly enjoyed the experiences. We'd had a difficult, stressful year and decided another transAtlantic crossing followed by some European travel was just ... Read More
We had sailed with Norwegian twice before (Alaska and transAtlantic) and thoroughly enjoyed the experiences. We'd had a difficult, stressful year and decided another transAtlantic crossing followed by some European travel was just what we needed. I need a low-sodium diet and on my two previous Norwegian cruises I had pre-ordered my dinner every day and received a no-salt version of whatever I ordered that was totally delicious. I know the drill and followed it this trip. The first evening my dinner was as ordered - a no-salt version of the menu item I ordered. Then things fell apart. Everyday I pre-ordered and received a baked potato and steamed broccoli as my side dish. Example: I ordered pineapple chicken with black beans and coconut rice. I received the chicken and a baked potato and steamed broccoli. Night after night the same story. Whatever meat or fish I ordered but no side except baked potato and broccoli. I talked to customer service and they said "talk to the waiter." I did so, he brought over the assistant mater 'd. He cancelled my pre order and sent me a bowl of assorted vegetables and rice. The following day I talked to the chief master 'd. That night I got what I ordered. However the following nigh it was back to baked potato and steamed broccoli. At that point I gave up and simply ordered from the menu. My low-sodium diet is critical to my health. Norwegian has accommodated me before and I've enjoyed delicious dinners evening after evening. A 14-day Atlantic crossing with no escape from baked potatoes and broccoli is unacceptable. I am very unlikely to trust Norwegian again. If you need a special diet I recommend you be very wary before you sail with them. Read Less
1 Helpful Vote
Sail Date: April 2019
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
4 Helpful Votes
Sail Date: April 2019
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly ... Read More
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly trained. This was certainly not the type of service we have come to expect after 51 cruises! The weather was bad (not ncl's fault) so all outside venues were closed, including the outside buffets and seating. Ncl did nothing to compensate for this. Seating was very limited in buffet because of this. Ncl also did not add any inside activities or entertainment considering the weather. They were not flexible in any way. Theyn did not even bother to change the daily schedule to reflect the closings etc. There was a severe outbreak of the norovirus, so ncl removed all condiments from tables, kept bathroom doors open, cleaned constantly, did not allow cruisers to get their own food or drinks in buffet, etc. But did leave casino open where people were touching slot machines. I guess the money factor was more important than health in that regard. Read Less
6 Helpful Votes
Sail Date: April 2019
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went ... Read More
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went down hill fast. We were notified on the 2nd day that a virus was discovered on board. By the 4th day everything in the Buffet was covered with plastic and we had to be served our food by employees who didn't know what they were doing. By the time we got to our table our food was cold. It was really depressing, so we started to eat in the main dining rooms. Here the food was slightly better and usually warm but the service again was terrible. I might add that the food was bland everywhere and the desserts all had some kind of gelatin in them. Even the cheesecake!! The precautions the staff were taking to contain the virus was ridiculous. We had to have our hands sprayed upon entering any dining room and we were given paper menus. However, I seldom saw the staff disinfect their own hands and cleaning the tables in the Buffet was a joke. I did not see anyone in the public areas with disinfection. There were 2 nights where they supposedly disinfected the halls and some public areas but a lot of germs could be around between cleanings. They were constantly making announcements about washing our hands and staying in our rooms if we were ill. But they gave no information as to the viirus' containment. They cancelled the Behind the Scenes Tour and a few other events with flimsy excuses when we all knew it was because of the virus. Just be upfront about it! On top of all of that, we had very choppy seas for about 3 to 4 days. Obviously that was not the cruise line's fault but it just added another layer of discomfort. The excursions were very expensive and disappointing. We went to Cork and arrived in Kinsdale to find there was a big rugby game going on and as it was Sunday most of the shops were closed! The London excursion was a joke. We went through some neighborhood that had warehouses converted to apartments. I can see that at home! Then we stopped at the Tower of London and waited 20 min. while our guide got the tickets. Once we got in, we should have been allowed to wander around and meet up at a certain point. Instead we ALL had to wait at least 30 min while everyone used the rest rooms and then we saw the crown jewels and barely had enough time to get back to the bus. We never saw the cells or armour. We only had an hour for lunch which left no time to shop. The bus driver didn't even slow down so we could get some pictures. I have never been on Norwegian before and after this I never will be on it again. Read Less
1 Helpful Vote
Sail Date: April 2019
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. ... Read More
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. -4 free dinners at a specialty restaurant of choice- Free WIFI- AND $150.00. OBC. well 3 weeks after booking flights hotels etc. we received an email stating NCL was charging my CC $385 for gratuities on the booze dinner package don't know if this is legal paying for services you have not had yet and to add insult to injury you had to pay$3.00. for water as NCL does no cover this even on a premium booze package this seemed to be the theme with NCL nickel and dime you to death for everything. We had a family suite on Deck 13 unlucky for us the cabin as you opened the door had a toilet on the left when I sat down my head hit the wall overweight patrons beware its tight also the shower bath directly across had see thru frosted glass and a stupid privacy curtain connecting both, behind this was an open wash basin in the middle of the circular theme cabin? with a uncomfortable to sit round sofa and a circular bed where your feet hung out the bottom, on the other wall were circular cabinets and hidden electrical sockets underneath on the wall that was very hard to reach the person who designed these cabins and the ships layout should get fired. There were far to many people on this ship 4,200. so there were queues all the time for everything especially the complaints desk on deck 4 if you could find it? as the elevator did not have a deck 4 you had to get off at 5 and walk through the Casino to an escalator down to get to 4, the lines here were unreal the longest was the complaints, we gave up, most of the crew did an excellent job trying to keep the peace but just to many things going wrong to list here. The Buffet food was just the usual and cool I stuck to having fresh made omelets daily which were very good the special dinners were very good especially the Teppanyaki went here twice there again the maître de came with a bill with no charge on it but was he was looking for another tip ? the Italian restaurant you had to go all the way to the front of the ship and walk through the main buffet to a narrow stairway down a deck, the waiter here was quite rude and must have been new as he had no idea what he was doing but the food was good. On the plus side the Asian maître de in the MDR was so helpful the food and service here was excellent considering the size of the dining room also the casino bar is located at the entrance to the MDR so when it opened there was always a queue and everyone in the queue wanted a drink I was amazed at how the Head Barman and his crew served up the drinks and kept a every one happy, extra gratuities we left for this guy. The Beatles show was very good in the main theatre as the cavern club was small and always full up . Also this is the first time ever we never got an evaluation report card to fill in after the cruise. We will be going back to the Celebrity Millennium& Solstice Class ships from now on with fewer people and much better food and service no nickel and dime stuff with them. Read Less
2 Helpful Votes
Sail Date: April 2019
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a ... Read More
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a lot more people but it does not match that increase in numbers with amenities on board. There are no lounges to sit indoors like the other ships. Seating is all outdoors with minimal shade available. I hate to think what would happen if there was bad weather on an Epic cruise! You hardly ever get to see the sea when inside the ship. It is very dark and gloomy. All views are only avasilable in dining areas but not all. We love O’Sheanans on the Spirit and the fact that booths looked out over the water, not on the Epic. Very dark and closed in. You don’t feel like you are on a ship. It felt more like a casino that manages lighting so you don’t know what time of day it is. It’s was hard to tell where the casino started or ended. Slot machines everywhere. So much space is wasted in shops. There could be lounges for passengers instead. Norwegian never stop trying to squeeze another dollar out of you. The theatre seemed smaller than on the Spirit that carries half the number of people) We never got to see one show because they were sold out before we boarded. We were told we could queue and wait on standby for a seat. Thanks but no thanks. The theatre is so small that even information sessions had to be broadcast to 2 other venues to accomodate people. The lifts were a nightmare and often out of service. There are only 2 lift wells on a ship this size? It was chaos getting on and off. Bad luck if you couldn’t manage a lot of stairs, you will spend a lot of time waiting for a lift. There is no promenade deck. The walking track is a section on one side of the ship with a 2 way path painted on it. We missed the games and bingo etc that are usually held in the lounge on other ships. Everything centred around the atrium (with little seating), which by the way is not what it is on other ships. No grand stair cases on the Epic. On this cruise we shared every port with the Star. That meant that around 6,000 Norwegian guests hit the port at the same time as all the other ships. The ship and the ports were way too crowded. I think it has put us off cruising all together. This particular cruise had a real discounted feeling about it. Read Less
1 Helpful Vote
Sail Date: April 2019
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to ... Read More
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to schedule one. That was a joke. It was our first cruise and maybe our last. Everything we did on board they wanted money to give us the information we were supposed to get in the seminar. I.e., how to increase your metabolism. Teas to heal the body. Bingo etc. the ports were nice as we booked excursions at each. We did find out we could have picked someone at port for the same excursion at half the price. Go figure! The shows were ok. A few better than the rest. And you couldn’t swim in the pool the water was to cold for us. The only issue with the room was the size. Had to squeeze by to get to the other side of the bed. And the toilet area was a joke. We had a mid ship balcony on the 10th floor. Well good thing we didn’t put down a deposit for another cruise!!! Read Less
3 Helpful Votes
Sail Date: April 2019
We had booked this cruise two months before the date and were looking forward to the 12-day transatlantic itinerary with a more southerly route from NYC to Ponta Delgada, Azores. I had previously been on the Getaway on its inaugural season ... Read More
We had booked this cruise two months before the date and were looking forward to the 12-day transatlantic itinerary with a more southerly route from NYC to Ponta Delgada, Azores. I had previously been on the Getaway on its inaugural season in the Caribbean out of Miami so was looking forward to being a returning guest. One week before our departure, NCL decided to let the passengers know that the 12 day itinerary had been cut to a 10 day and two ports (Le Havre and Zeebrugge) would be dropped. The only compensation would be a limited amount for airfare changes and 25% off the cruise fare. After serious backlash by passengers the compensation was increased, however just a few days before the cruise the itinerary was changed again, this time adding the previously dropped ports and dropping Portland UK (who cares) and Ponta Delgada, which of course ended any chance of warm weather on the crossing. These last minute changes that NCL claimed were due to 'circumstances beyond their control' caused a lot of grief and stress for us on what was supposed to be a relaxing vacation. We had negative feelings about our cruise before it even began and were hoping the staff would go above and beyond to make up for the disappointing changes. This however did not take place and the cruise itself was just as bad as the initial issues. Throughout the cruise there were long waits (20-40 mins) just to get into the complimentary dining venues. I had been on the Escape in December for Christmas with an above capacity 5000+ passengers and never waited more than 5 minutes yet on this under capacity transatlantic cruise we had to wait 40 minutes just to get into O'Sheehans, unacceptable! I have done 5 NCL Cruises and can tell you the service in the speciality restaurants on the Getaway was not on par with NCL standards. We asked for water refills multiple times and waited 5-10 minutes. Long waits between all courses. Our visit to Cagneys was over 2,5hours and this was not by our choice and by 2.5 hours our order for dessert was still not taken and we just gave up and left. We asked for extra bread in Le Bistro and this was forgotten and had a bottle of wine and no one offered to refill our glasses, we had to reach over and refill our glasses by ourselves, embarrassing and unacceptable when you are paying a hefty extra sum!!! The buffet was a total zoo which surprised me since there were barely any kids on this itinerary. Garbage food in the buffet, we went twice and gave up. The watermelon would always run out. The entertainment on board was not adequate for a transatlantic itinerary. There was barely any activities between 10am and 7pm. We enjoyed the guest lecturer at 9:30am but wish there would have been another enrichment activity in the early afternoon. Our favourite entertainment activities were the ABBA and Adele Tributes. In the theatre we went to Matt Johnson Magician Show which we enjoyed. We did not attend any other shows but heard they were all excellent. Entertainment in the night was fine, but daytime activities were scant, unacceptable for a cold weather cruise where everyone is inside and bored. If you wanted to do rock climbing and ropes course there were no waits, we did both. The service at the bars was the one bright spot for service on this cruise, and we frequented MIXX between Taste and Savour. We booked the D-Day landings excursion for Le Havre. Meeting time was 7:30am and we did not get off the ship until 8:45 ugh. Disembarkation was very disorganized on both port days. The tour buses were not ready for us when we arrived Sunday Morning in Le Havre, because of the delay, we missed an hour of our excursion which was the rushed. 20 minutes at the US Cemetery in Omaha Beach is not enough!! We felt ripped off on this excursion and would not recommend. D-Day beaches require multiple days to be properly experienced. We did however enjoy our Flanders Fields excursion in Zeebrugge. It was much more organized. Always long waits at Guest Services and Shore EX, but was mostly due to butchered itinerary. Overall we enjoyed our vacation albeit not due to this ship! A cruise is a cruise, we still had unlimited food, booze and thermal suite access so we cannot say it was a terrible time, however this cruise did not meet the previous standards I experienced with NCL and the unprofessionalism regarding last minute changes ruined our perception of the cruise line. We felt that the crew and staff just wanted to get us off the ship and get into dry dock. When we docked in Southhampton, crews were immediately on board and began work in front of us. We were to disembark at 12pm, and by 11am the buffet and all bars were closed shut. When I asked a crew member in the Garden Cafe where I could get drinking water she replied with an indifferent "I don't know, we're closed" we could not even get a glass of water to take with medications, How is that allowed? They just wanted us off the ship. We got that vibe throughout the cruise. In the minds of NCL it was just a repositioning of the ship, not a vacation of a lifetime for the guests. Avoid this ship! I enjoyed the Bliss and Escape, large ships but still had good service. This cruise however left us with a bitter taste of NCL and we will not be eager to cruise with them again. Read Less
5 Helpful Votes
Sail Date: April 2019
This was our 12th NCL cruise and we've always been pleased but this transatlantic cruise going to Europe was not good. It started to go bad when NCL cut the cruise down from 12 days 10 days a week before the cruise (cutting out two ... Read More
This was our 12th NCL cruise and we've always been pleased but this transatlantic cruise going to Europe was not good. It started to go bad when NCL cut the cruise down from 12 days 10 days a week before the cruise (cutting out two of the four ports). We had to scramble to change our other travel arrangements. The $300 per person reimbursement that they offered is not going to cover what it costs us to change our flights to Paris, two extra hotel days in Paris and the transfer to Heathrow. We will have to use some of the 25% refund that they are supposed to be giving to help defray the costs. Dining was a problem for breakfast and lunch for the first 2-3 days. There were huge lines for the two smaller dining rooms Savor and Taste (largest dining room not open for breakfast or lunch). I've never seen it like that before. I attribute that to a very high number of Latitudes members - something like 435 Latitudes Platinum and Platinum Plus with a huge number of Gold and Silver. The passengers were also an older crowd. With the Latitudes members and the age of passengers, I think that a lot people wanted to be waited on instead of having to go to the buffet. To make matters worse. The daily sheet only listed Savor open for breakfast and lunch, which was not actually the case. Don't know if they were trying to make a lot of people think that they had to go to the buffet. We discovered after a couple of days that Taste was also open and we got in without much trouble. As far as the quality of the food goes, the food in the dining rooms for dinner seem to have improved from our last cruise and we were very satisfied. The food in the buffet continues to decline in quality and selection. The desserts are especially bad with the the cake toppings made with chemical-laden ingredients. The lunch menu in the dining rooms need to have more variation. As always with us, we had one meal at Le Bistro and it was wonderful as usual. We also had one at Moderno. The Moderno salad bar is fabulous but their meat is not of good quality. They also slice it wrongly (with the grain and not against as one needs to do with less tender cuts). The meal for the Cirque show was great (surf and turf). For the first time in our 12 NCL cruises, our cabin attendant was not very good. In fact he was lazy. We had a difficult time getting clean glassware and didn't clean the bathroom sink very well. Disembarkation was terrible - worst of our 12 cruises and it could have been prevented. There was a disembarkation schedule with tags for the luggage color-coded for the time but it wasn't enforced. The problem was that tags are not given for carry-on luggage, which is what people have with them when they are disembarking so there was no way for the staff to tell if people were disembarking at the proper time. It was a free-for-all with terrible lines. I know that some people missed their bus for a London excursion. Also, there was not supposed to be people going through the disembarkation/customs process with all their luggage and that caused a bigger mess. I heard many people say that they wouldn't take another NCL cruise. I would not recommend doing an Europe bound transatlantic cruise. It was way too difficult to adjust to 6 nightly time changes losing an ho fqur each time. It's way easier for me to doing it all at once. We were constantly exhausted. We've gone on a transatlantic cruise in the other direction and it was fine. Since we're Latitudes Platinum and get quite a few perks, we'll stay with NCL but if this had been our first cruise with them, we'd never sail with them again. Read Less
4 Helpful Votes
Sail Date: April 2019
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were ... Read More
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were informed that we were cut to ten days, with two marginal at best ports. After much noise we got two better ports back, but the chaos caused by the changes were not worth the trouble. The changes caused a massive amount of upheaval and required multiple visits to the guest services and shore excursions desks to try to correct overcharges, cancelled excursions, etc. After being reassured for four days that I was on the list for a shore excursion I had booked and paid for, when tickets were issued to others I was told I had in fact not made the list and was out of luck. Not even an apology. There were not enough excursions for the number of passengers and the port changes were not planned for or handled well. I have a mobility issue that prevents long walks, multiple stairs, etc, but I do not need a wheelchair or other assistive device. There were minimal excursions planned at "Level 1" and the online sales descriptions were not complete. On the ship I was told I could not participate in the other two I had booked that I had been rebooked for because of the physical requirements. The only excuse given was "it's Europe". Again, not even "sorry". I am still waiting for refunds for the shore excursions that were taken away. We were redirected to a more northern shipping lane, resulting in it being too cold to spend any time outside. Almost 4000 people were crammed into the indoor spaces, resulting in MANY passengers coughing and reporting respiratory infections. One major annoyance was that from what some passengers reported, a very large block of rooms was sold at a low price to a large group of rude, unpleasant people. This group mostly pretended not to speak English as the pushed through lines and led their friends past people who'd been waiting patiently. They overwhelmed public spaces and the Garden Cafe, taking up full tables of seating all day, refusing to share, pushing through lines and hoarding food. They took over spaces with events scheduled for their own purposes and ignored requests to allow the events to take place. I personally witnessed this at least twice. The staff worked hard to deal with the changes and angry guests. There were many clogged toilets, many soap dispensers not working in public bathrooms. Twice I was served drinks in glasses with lipstick on them. Not mine! Cleanliness was next to impossible apparently. This could account for the many illnesses onboard. It was not all bad. My cabin and steward were wonderful, most of the specialty restaurants had good service and decent food. The O'Sheehan's staff did a wonderful job at breakfast no matter how large the crowd. Million Dollar Quartet was an exceptionally good show. Cirque Dreams and Steam was very entertaining. Burn the Floor was good but is getting a bit tired. The entertainment in the Atrium ranged from really good (music in the evenings) to horribly lame. The daytime events were always at volume that was much too high for the setting. The afternoon movies were too loud to even allow sitting in the general area. I have hearing issues from years of rock concerts and it was still too loud for me! I am not ready to give up on NCL yet, but I may not cruise out of NYC again if the partial charter nightmare continues. I hope they made enough money from the group to make up from the lost business from the people who's vacations were ruined by the constant stress of dealing with pushing, shoving and general rudeness. Lack of cleanliness is inexcusable when so many people are packing indoors in a relatively small space. Read Less
1 Helpful Vote
Sail Date: April 2019
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be ... Read More
The 12 day cruise included ports that we wanted to visit - but NCL shortened it a week before departure to 10 days and cut out the 2 ports that we were interested in!!! Our prearranged hotel and other travel arrangements could not be changed at such a late date forcing us to book elsewhere to fill in the time at very short notice. All food on the ship was served Luke warm instead of hot with the exception of the pasta which was heated to order. In the buffet, the selection of teas available varied minute by minute with the most popular flavours being unavailable most of the time. Some food items (most notably the sausages) had their name changed with no discernable difference in flavour and some items with the same name were a totally different product on the other side of the ship! The quality of cabin cleaning and replenishment of supplies was variable however the cabin itself was incredibly quiet and the bed extremely comfortable. Read Less
1 Helpful Vote
Sail Date: April 2019
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores ... Read More
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores and Portland. So before the cruise started we had to re-arrange travel and could only claims our expenses back after the start of the cruise. Once onboard a lot of the shows required everyone to book in advance and then queue up 30 minutes before the show starts. If you didn't manage to book in advance you had to queue even longer. The issue was there was no organisation of the queue, so people who hadn’t booked were in the wrong queue and vice versa. Once they decided to open the door to the theatre or headliners everybody needed their cruise card to be scanned, slowing down the process even more. The most stupid part of the process, is that it wasn’t for all shows. The shows that didn’t require booking as you may have guessed were very well organised and nobody had to queue at all. A plus point on the entertainment for us was duelling pianos at the Headliners bar and you didn’t need to book it. The food was generally quite good, but there were problems with service. Sometimes very slow then other times too quick, we had main meals arrive, while we were still eating starters, toast arrived after we had eaten breakfast and there are other examples. Two days before we left the ship, we informed customer services that we had a early flight and needed to leave early but the earliest time they would give us is 8.15 unless we paid them $72(55ish) to book a transfer to Southampton airport which is about 6 miles away and a £27 taxi ride. We started the leave the ship at 8.15, but didn’t get off until 9.15 and our flight was at 10.25. Despite the inadequacies of NCL we arrived at the airport at 9.40, 15 minutes after luggage drop off. But Southampton airport was great and we still managed to get our flight. Overall we enjoyed the cruise, but would have preferred the itinerary we originally booked, better organisation in the restaurants, no booking for any of the free shows and a guest services team that listened. Read Less
4 Helpful Votes
Sail Date: April 2019
A transatlantic cruise is on my husband’s bucket list and this timeframe and ports worked for us. I provid more detail below in the cabin review section as I did not realize I was to place it here. PLEASE SEE THIS SECTION FOR ... Read More
A transatlantic cruise is on my husband’s bucket list and this timeframe and ports worked for us. I provid more detail below in the cabin review section as I did not realize I was to place it here. PLEASE SEE THIS SECTION FOR SPECIFIC DETAILS Cabin - good, no lounger on balcony Food - poor Service - mixed, from poor to good Shows - excellent Ship layout - Fair, swimming pools look so odd compared to RCL. They are really unappealing to the eye. Itinerary - great ports considering a transatlantic cruise Time change - no time change for 3 days and then a change 3 days in a row. I think this could have been spread out more. Dining experience - freestyle means no reservations in the main dining rooms; this does mean you will wait from 5-30 minutes for a table. Cleanliness - good Fitness - good selection of classes; exercise area is a little too warm Read Less
5 Helpful Votes
Sail Date: April 2019
Having previously sailed on Explorer 1 in December and really enjoyed the ship and food we thought we would try Discovery 2. Embarkation from Montego Bay was a disaster, after a 10 hour flight we were left in a small holding area for ... Read More
Having previously sailed on Explorer 1 in December and really enjoyed the ship and food we thought we would try Discovery 2. Embarkation from Montego Bay was a disaster, after a 10 hour flight we were left in a small holding area for over an hour because Tui did not have enough coaches for us. It was awful, there was no air con and people were fainting !! After eventually getting on a coach, they make a point that everyone must wear seat belts due to safety but the driver was talking for the whole journey on his mobile phone!! Our balcony cabin was ok, plenty of storage the shower had a mind of its own and kept going hot and cold, the air con didn't work so we complained, they fixed it but then we couldn't turn it off !! The food was awful!! Buffet food was cold, restaurant food was served to us cold although the plates were very hot.The only place you could get a hot meal was Surf and Turf but that cost over £60 per meal for two. The drinks were good and service good, the staff worked hard. The evening entertainment show cast team were excellent and if it hadn't been for them I would have given this review a 1 star not a 2. Discovery 2 is not a ship I will be returning on. Read Less
7 Helpful Votes
Sail Date: April 2019
I chose this cruise as my first Transatlantic crossing and first time on Celebrity. I've been on 59 other cruises, so I consider myself well versed and know what I'm looking for in a cruise. It's easier to list my LIKES and ... Read More
I chose this cruise as my first Transatlantic crossing and first time on Celebrity. I've been on 59 other cruises, so I consider myself well versed and know what I'm looking for in a cruise. It's easier to list my LIKES and DISLIKES rather than ramble on so here it is: LIKES 1) Small ship.2000 passengers 2) Friendly working staff members 3) Nightlight in bathroom 4) No towel animals DISLIKES 1) Poor embarkation. One big mass of slow moving passenger lines with few employees checking in. Most talking or on the phone. 2) Inadequate public bathrooms. One urinal on average is not enough with an older crowd. Many bathrooms dirty and not working. 3) Two broken ice machines in cafe for the entire 14-day cruise. 4) Poorest quality of entertainment I've ever seen. 5) Segregated dining and lounges for select guests only. 6) Not one good movie offered at outside theater. Most old people not into animation, violence. Try oldies and musicals. 7) Smallest portions on entrees I've ever seen. I counted eight rigatoni pasta on my dish. 8) No orange or grapefruit juice at breakfast buffet unless you were willing to pay $3.50 until last 2 days when it was free. 9) No Christian service on Sundays but a Jewish service each Friday. 10) Don't be first in line for breakfast or lunch buffet. Everything is fresh from the fridge and cold. 11) Smallest, thinnest washcloths and towels I've ever seen in a suite. 12) Poorly written Daily paper. Mistakes prevalent each day. No mention of weather predictions. 13) Poor handling of shore excursions. Everyone had to go through the entire Celebrity Theater, up onto the stage to get stickers for buses. Tickets should have been given out in the theater hallways after a tour number has been called. 14) Not one tour bus offered a restroom. 15) Excursions returning after 2:30 PM found the buffet was closed. 16) Who in their right mind would pay $25 each for a photo? 17) Unfriendly officers. Not one ever spoke to us or smiled. Hardly ever seen. 18) No final bill delivered to stateroom on last day of cruise. 19) Only one announcement per day at 9:45 AM by a captain we couldn't hear or understand. 20) Few if any daily activities for seven sea days. Read Less
7 Helpful Votes
Sail Date: April 2019
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I ... Read More
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I had terrible Food Poisoning after having Scrimp soup. The Medical team didn't seem interested, they just sent up some Paracetamols, which they promptly charged me for. Then whilst I was in bed recovering they wanted to send in chemical cleaners to the room. I was told that other's went down with this same Food Poisoning by someone on the ship, but Cunard are now denying this and putting it down to Novo virus. It was Food Poisoning! It took me weeks to recover. Also, my companion on the ship had a terrible reaction to the shower gel. He couldn't see out of one of his eyes and he looked like he'd been in a boxing ring for days and done 6 rounds. They couldn't have cared less about that either. Although the food made me ill the waitress at our table was delightful and the service from her and her colleague was excellent. As well as this there was an awful smell of sewage coming up through the sink in our room. The carpets were dirty in a number of places too. I don't know how they can call this 5 star? I'd been on this ship before, but it has gone down hill. Go on a cruise with another company, the Customer Services with this one are rubbish when you have a problem. Read Less
2 Helpful Votes
Sail Date: April 2019
This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once ... Read More
This was our 6th. cruise with Princess, and it will be our last. The ship is in need of repairs. The varnish on the balcony railings was peeling off. The sliding glass door in our room would only open part way in the morning, but once it got warm it would open all the way. Hot water in the shower was hit or miss. The toilet malfunctioned twice. The couch in the room looked like one you would find in a second hand store (lumpy, stained, ect.). The desk and chair should have been replaced. Our room attendant was one of the best we had on any cruise. I found that the bar staff, the wait staff in the main dining were also excellent. The people responsible for shore excursions really need help. We were misdirected by the staff on two excursions. We were give the wrong tour packet once. We had one tendered port and the wait time to get off the ship was over an hour. I really don"t know what the problem was, but I never experienced these long wait times on my 6 previous cruises. We cancelled a scheduled future with Princess when we got home. Read Less
6 Helpful Votes
Sail Date: April 2019
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. ... Read More
We chose this cruise because my sister in law and brother in law were booked. Our brother in law is having some serious health issues and we thought it would be a nice way to spend time with them and to help out with his mobility issues. Embarkation went smoothly. But, disembarkation at some of the ports and the final disembarkation were a nightmare. At one port (I believe Belgium), since it was a working port, you had to take the Princess shuttle to get you to the gate. They had only one bus- for 3,000+ people. Most everyone was late for their excursions and thus had the time shortened for each excursion. At one point (I believe for Southhampton) local authorities had to come aboard to do passport checking. The line literally ran the length of the ship- and this is one big ship. One gentleman passed out in line, hit his head, and as knocked unconscious. At our final disembarkation in Dublin, it was chaos. Again, crazy long lines. We had been told that only 56 people were disembarking there- wrong! There had to be at least 500. We had also been told that there would be no taxi service at the port. Because of my brother in laws mobility issues, the ship booked a taxi for us. But, as we got off the ship, there was a huge line of taxis waiting and no way to track down if any of them were for us. We literally got one of the last taxis. On another note, my sister in law and I did the zumba class every day while at sea. While the instructor was nice, she did the exact same routine to the exact same songs each day. I have never been to a zumba class like this before. The food was OK- nothing memorable. The burger joint on the Lido deck was a huge disappointment- thin dry hamburgers and thin dry chicken. We had gone to a similar burger place on a Holland America ship that was amazing. On a positive note, the pizza was surprisingly good with a different specialty pizza each day. I don't believe that I would do a transatlantic crossing again. My husband enjoyed it but I found it monotonous- like Groundhog Day every day. The crew were very nice and helpful- no issues there. We had a standard balcony room and it was fine. The ship itself had a few signs of wear and tear but was otherwise in good condition. Read Less
3 Helpful Votes
Sail Date: April 2019
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor ... Read More
There are Stains on many of the chairs in the Lido dining room. It was Hard to get a seat during lunch or dinner in the Lido as many people were playing cards and other games. The supervisors did not care. On one evening the supervisor talked to a couple that were playing cards for over 30 minutes. After he moved on they kept playing even though others could not get a seat for their meal. Spoke to hotel manager but nothing was done to solve the problem. Poor service ( very slow)in Lido and Dining room On Good Friday, only I fish dish served, (rockfish) Old carpet in Lido Very few activities ie golf, Wi, etc The guys were good at the activities but the females were gone in 10 minutes. Gave impressive that they did not want to be there. On port days 4 activities we’re scheduled while only 1 offered on sea days on average Read Less
7 Helpful Votes
Sail Date: April 2019
Outdated décor, but clean. Cabin was fine, except for several problems - a broken balcony door lock, missing remote control, and the granddaddy of them all - the shower. (a broken faucet with scalding water which couldn't be turn ... Read More
Outdated décor, but clean. Cabin was fine, except for several problems - a broken balcony door lock, missing remote control, and the granddaddy of them all - the shower. (a broken faucet with scalding water which couldn't be turn off - and alerted the fire department, who came pounding on the door). I made 2 attempts, with the same results - so went without for 2 weeks! They suggested I use the Spa shower. Food was usually bland or tough, and very repetative.. But the ice cream was the best. What entertainment they offered was fine, except there were no Shows. Highly unusual for a cruise of 2 weeks. Activities were repeats of the same old, same old. There were lots of movies, if you need to catch up on the oldies. Service was hit and miss. Some looked exhausted. Others were trying so hard, they soon would be too. My young cabin steward was friendly and cheerful. The older one seemed to have the need to bully me. Ports - missed 4!! - We saw the Azores, which are lovely. The rest of the time we bobbed around in the Atlantic. Other ships crossed to the English Channel, but we didn't. Reasons varied and weren't clarified. ( a death, waiting for people at the airport, and "other reasons") For me, that meant $4,000 down the drain - with little compensation. Would I travel with Holland America again? They'll have to pull up their socks! Read Less

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