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3 Helpful Votes
Sail Date: April 2019
We had sailed with Norwegian twice before (Alaska and transAtlantic) and thoroughly enjoyed the experiences. We'd had a difficult, stressful year and decided another transAtlantic crossing followed by some European travel was just ... Read More
We had sailed with Norwegian twice before (Alaska and transAtlantic) and thoroughly enjoyed the experiences. We'd had a difficult, stressful year and decided another transAtlantic crossing followed by some European travel was just what we needed. I need a low-sodium diet and on my two previous Norwegian cruises I had pre-ordered my dinner every day and received a no-salt version of whatever I ordered that was totally delicious. I know the drill and followed it this trip. The first evening my dinner was as ordered - a no-salt version of the menu item I ordered. Then things fell apart. Everyday I pre-ordered and received a baked potato and steamed broccoli as my side dish. Example: I ordered pineapple chicken with black beans and coconut rice. I received the chicken and a baked potato and steamed broccoli. Night after night the same story. Whatever meat or fish I ordered but no side except baked potato and broccoli. I talked to customer service and they said "talk to the waiter." I did so, he brought over the assistant mater 'd. He cancelled my pre order and sent me a bowl of assorted vegetables and rice. The following day I talked to the chief master 'd. That night I got what I ordered. However the following nigh it was back to baked potato and steamed broccoli. At that point I gave up and simply ordered from the menu. My low-sodium diet is critical to my health. Norwegian has accommodated me before and I've enjoyed delicious dinners evening after evening. A 14-day Atlantic crossing with no escape from baked potatoes and broccoli is unacceptable. I am very unlikely to trust Norwegian again. If you need a special diet I recommend you be very wary before you sail with them. Read Less
4 Helpful Votes
Sail Date: April 2019
We booked this cruise because we wanted to try out the Celebrity Edge from Ft. Lauderdale to Europe. We were planning to leave the ship in Le Harve, France for a river cruise to Normandy, and saw this as an opportunity to easily travel the ... Read More
We booked this cruise because we wanted to try out the Celebrity Edge from Ft. Lauderdale to Europe. We were planning to leave the ship in Le Harve, France for a river cruise to Normandy, and saw this as an opportunity to easily travel the Atlantic. We got off in Le Harve the day before the ship sailed to Southampton. First of all, I read the other review of the Edge Transatlantic, and I am thinking these people were not on my same cruise. To make a big deal over shampoo or sounds in the wind, give me a break! The ship is beautiful, had great service, great dining, great entertainment, and a relatively smooth sailing. I have been on many ships, including three trans Atlantics, and did not experience rough seas on this sailing. Maybe those people on the top decks should have been down on Ocean View cabins like me. We know better crossing the ocean. Our cabin was on deck three near the front elevator. The only criticism I have for the cabin is having to walk the length of the ship every day to get to dining. The restaurants were at the back of the ship and we were on the front. It was near the theater. We liked the idea of being able to eat in 4 different restaurants every night and had no problems making reservations for early seating. The service was excellent and food choices plentiful. The buffet dining in the cafe was not good at night. There was very little choice, the same menus, and not as good as other ships we have been om. The shows were great. We especially loved the first night entertainment of December 63 which featured Frankie Valli and the Four Seasons music. They had lovely voices, and a high energy show. Lorraine Crosby one night did a terrific show of Queen and other rock music. Every night there was entertainment in the theater. I did not particularly like the Celebrity production shows. Also they featured lectures, extra shows, and other events during the day. We knew that there was no library on board, so we brought digital books with us. The ship provided a restaurant every day for games to allow people to play. i took advantage of this by hooking up with fellow cruises to play cards on sea days. My husband liked the fitness area and said it was very modern with lots of excellent machines. He never had to wait for one the whole cruse. The shops were too high end. Not everyone needs expensive jewelry and watches. They were empty and I missed the typical sales that most ships offer. None were available. I think Celebrity will have to rethink these shops for most cruisers. The ship excursions were typical, my only criticism was the day in Lisbon where we had a very poor excursion with a poor tour guide. It was one of the worst tours we ever were on. It did not help that it was raining all day. The other days were sunny but cooler with better tour guides. We did not have many ports to visit on this itinerary. It is a waste of money to book a high verandah cabin crossing the Atlantic. We know this so we booked an outside cabin which was more than comfortable. Our cabin steward, Garvin, gave us excellent attention. I would highly recommend the Edge. We booked another Celebrity cruise on board for next year and think highly of them. This was one of the best cruises I ever have taken. Read Less
1 Helpful Vote
Sail Date: April 2019
We will never cruise Norwegian Cruise Lines again. They were very expensive but low quality compared to any other cruise line we've sailed. Didn't even include water or coffee in their vert expensive drink package. Even their ... Read More
We will never cruise Norwegian Cruise Lines again. They were very expensive but low quality compared to any other cruise line we've sailed. Didn't even include water or coffee in their vert expensive drink package. Even their Specialty dining was terrible. They nichol and dime you to death....literally bill you for 20% gratuities. We were with a friend group of 7, and we all agreed we will never sail Norwegian again. The only thing good we have to say about Norwegian is they had the best on board Musicians we have seen on a cruise, and our room stuard was excellent. They had the most inconsistent mixed drinks I have ever had. They say they care about customers satisfaction, but it is apparent that their profit is their only true concern. We had a back to back transatlantic 24 day cruise and never saw a person win a decent prize at bingo even though they charged more for bingo than any other cruise line. Read Less
9 Helpful Votes
Sail Date: April 2019
We wanted to spend enough time on the ship to explore it fully. We did have concerns seeing some of the early re3views. We decided to stop reading them as some where so very negative! We were in a suite 7306 aft S1. At the outset ... Read More
We wanted to spend enough time on the ship to explore it fully. We did have concerns seeing some of the early re3views. We decided to stop reading them as some where so very negative! We were in a suite 7306 aft S1. At the outset let me give some background. We are seasoned Celebrity cruisers. We are Elite +. We have travelled in all levels of stateroom on all ships other than Flora and Reflection! We are from UK so flew out from UK to Fort Lauderdale. We went to the cruiseport early, around 10-30. After an extremely quick check-in on computer, we were shown to the lounge where drinks and snacks were served prior to embarkation. After a quick coffee we were on board, straight to our room where we found our room keys, dropped off our handheld and were ready to explore! We just love the overall design of the ship, the big open spaces, the artwork, wonderful inspired seating inside and out. The pool areas indoor and our are just beautifully designed areas. The retreat sundeck and lounge areas have interesting modern design, nice seating, lots of private space as well as social areas. Some areas took a bit of getting used to, the club and the martini bar. They have plusses and minuses compared with similar venues on other ships. We found the club to be a little dark for our personal taste, and the twin levels at the martini bar a little odd, although we loved the live music and dance floor now in this venue. Tiny martini glasses though kept the bar staff very busy with those of us with premium drinks packages lol! Some of the entertainment we felt was aimed at an older crowd for this sailing… we are in our 60s!. When they did get it right on the last formal night the ship was buzzing and the dance floor crowded. Celebrity don't assume older folks don't like to rip up the dancefloor!! We went to one show on the first night. Nice venue, comfortable seating, but shows aren't really our thing and we didn't go to another. A bit predictable for us. We did go to the Eden show. It was a little mysterious, challenging and puzzling. Overall we enjoyed the experience, we loved seeing the acrobats from very close quarters. Maybe a narrator is needed to help some like us understand the flow of the evening. We ate in Eden. We sat by the kitchen and watched the Chef and his staff preparing food with great precision. The food was excellent in a very modern style. Entertainment very enjoyable and service just perfect. Eden was a wonderful place in the day. We had lunch from the café We sat outside at one of the 2 external seating areas. We also sat in the floating chairs just looking at the ocean. A beautifully designed multi use venue. Celebrity also threw a party for those married over 30 years. The cheers to the years event was beautifully handled with the support of cruise critic members. The ship provided champagne and a wonderful cake. The art work on board is modern and we loved walking round the ship to see it. Like all art it isn't to everyone's taste but overall we liked the décor. It was fun to find the photographs in stateroom corridors was themed and we saw many areas of the world we had travelled to and it brought back many happy memories. Luminae was as always a wonderful experience and a cruise highlight. Loved the photos in there and the themed colours and lighting. It might have been nice to break up the larger area with some screening to make it a little more intimate. The staff did a great job, never had to wait for a table, food was great and waitstaff and sommelliers very accommodating. We had premium drinks and were served a wide variety of excellent wines. Retreat lounge was a beautiful area. Nice seating lovely outside terrace. Beautiful pool area, loved the hanging chairs, great bar service, nice selection of chairs and loungers in busy and quiet areas. I do have reservations about the food and drinks in the retreat pounge. I dont think it is modern luxury especially on chic night to have self service food and drinks. There is someone behing the food counter but hey dont serve onto the plate. There is a wash station but very very few used it. Some helped themselves with their hands. For wine self service some were filling wine glasses almost to the brim to take into Luminae for dinner. The concierge told me very nice glasses for the retreat were being found all over the ship! one night there weren't ANY glasses available! Cofee and tea were a problem also with the small machine unable to cope with the deamd and resulting in people standing in lines. I bypassed it by asking a server for what I wanted. They were very willing and I was well satisfied but puzzled by the self service elements which clearly weren't working in the evening and for afternoon tea. With some staff and good service the lounge would work wonderfully well. Le petit chef we had dined at previously on Sillhouette. This time it seemed a slow night and although we enjoyed the food we found by comparison the animation to be a little dull. The somellier told us we couldnt use our premium wine package for the wine pairing. We asked for the wine list and ordered full size glasses rather than the smaller taster sizes in the pairing. It seemed unnecessary nickel and diming on good spenders! magic carpet. It was a great experience and fantastic food. Shame it doesnt have a glass floor like some buildings have. If you get the chance do it! Also loved having a drink out on it in the day. The weather didnt allow us to do it every day but when we could we did Fine cut steakhouse was a great meal, wonderfully presented and served. Would do this one again. We wanted to try a sandwich and pastry at the bistro one day, but we were told it was only the set meal at lunchtime. Again we thought this very restrictive and a missed opportunity by Celebrity for a nice lighter lunchtime venue. The spa, I was dying to see. Celebrity give access to the thermal suite to aqua guests but not suites. I live in hope they will readdress this and give a even a limited number of days or hours to suite guests. We booked a day in the thermal suite. It is a beautiful area, well designed with a series of rooms and showers to try. A day was really too long especially as the guidelines indicate no more than 10 mins in many of the rooms. Little things that can be addressed let the area down. Robes provided had no pockets so no-where to put spectacles when in the rooms, No slippers provided, the showers in the changing rooms leaked all over the floor of the changing room and a cleaner was almost permanently stationed there to clean up. It was a nice experience spoiled by those little things that make a spa a luxury experience. As always, the captain, his officers and crew are the stars on Celebrity. We have nothing but praise for their excellent work. The ship is different, will appeal to a new audience and the old audience if we dont constantly make comparisons with older ships. It wont be for everyone, and some may want to move over to other more traditional ships. Fo us the Kelly Hoppen designs were refreshing light and classy. With a few tweaks this could be a modern luxury experience........ Read Less
7 Helpful Votes
Sail Date: April 2019
We sailed on the Celebrity Edge on the April 26th to May 13th, 2019 trans-Atlantic (TA), crossing. Check-in was fast and efficient. We downloaded and used the Celebrity app. That allowed us to scan in our passports and photos so upon ... Read More
We sailed on the Celebrity Edge on the April 26th to May 13th, 2019 trans-Atlantic (TA), crossing. Check-in was fast and efficient. We downloaded and used the Celebrity app. That allowed us to scan in our passports and photos so upon arrival we were able to quickly pass through check-in and make our way onto the ship. Bravo to Celebrity for updating the process and creating the app. Once onboard, we were able to access our rooms quickly and our baggage arrived shortly after we got into our cabin. Our sea pass was awaiting us at our cabin door. Our cabin was a sunset veranda, # 11274, and this sailing represented our 4th TA in a sunset veranda so for the purpose of full disclosure, we were predisposed to like the location and aft cabin experience. We were not disappointed. Our cabin was well laid out, had sufficient room and the location at the back of the ship was perfect for us. The bathroom was spacious, and the shower seemed larger than we have experienced on previous ships. The water pressure and temperature were excellent. The bathroom counter space was enough for our needs. The balcony was longer than normal sized balconies but to us, it seemed shorter than previous sunset cabin verandas and although the balcony could have accommodated two loungers, it only had two chairs and a very small table. We like to sit on the balcony and enjoy the sunrise or sunsets. Loungers would have been much better and added comfort. We ended up using the small table as a foot-rest which was not the best option. The cabin itself was well maintained and “Andi”, our cabin attendant was excellent. He did an outstanding job of keeping the cabin in perfect condition and always greeted us by name and with a smile on his face. The cabin was bright, well appointed and had a large mirror sporting “surround lighting” at the dressing table. The size and lighting was appreciated and useful. We found that the dresser/counter space was limited and made more so by the “Celebrity books” and paraphernalia already occupying the limited counter space. We ended up placing the books under the bed to give us more counter space. Overall we would give the room a 4.5 out of 5. Because we did not stay in an Infinite Veranda room, I will not rate those type of cabins but I will pass on some general comments. The rest of the people in our group (14), all had Infinite Verandas so we were able to see a number of them first hand and we heard the pros and cons. Most of our group were not fans of the cabins as they felt they never got the outside experience. One likened it to having an oversized window that you could “sometimes” open. Apparently the ship’s staff have the ability to lock the mechanism(s) so they could not open the “verandas” when the seas were deemed too rough. The people in our group were all on decks 8 or 9 so fairly high up. Consequently, some felt that there should not have been the need to block the ability to open the veranda. The verandas were also described as restrictive, noisy and limiting views. The ship itself has some positives and negatives. I would be remiss if I did not mention the art around the ship. I am not speaking of the usual art found on ships that is later placed for sale, but specifically the art used as part of the ship’s décor. Well done Celebrity! We loved the different pieces and the mixture of styles. The overall appearance of the ship is fabulous. Definitely a 5 out of 5. The buffet on deck 12 was very good and the selection for the most part was excellent. The morning staff were always in attendance to fill up the coffee and bring juice etc. At lunch time they were not as visible and at times it was difficult to find bar staff. However, we were generally there for the food and there was a wide selection and usually very good. 5 out of 5. The idea of four main dining rooms is in my opinion, an epic fail. We had made reservations in advance of our sailing for every night of our sailing and in the different dining rooms. We knew we might want to make changes to dine with friends but thought that paying the extra for Select dining would allow for ease in making changes. Quite the opposite, if we needed to change reservations, we ran into problems. Additionally, there were variations in the quality of food and service in different rooms and if you had a bottle of wine in one restaurant, and dined at another the next night, it took awhile to get your wine. We found that the Normandie was the poorest restaurant in terms of service and food quality. There were a few times when the meal that arrived was cold or there were delays in getting some dishes. The result was that a person might be still waiting for their meal when the others at the table were almost done their main course. Additionally, the first night we were dining with a number of friends and we were given a table with chairs on one side and padded bench style seating on the other. The seating was so low that the four people on that bench style seating were uncomfortably low and likened it to be a child at table that was too tall for them. By the end of the cruise we were avoiding the Normandie and focused on any of the other restaurants. Overall the food in all the restaurants was unremarkable, uninspired and average. The Cyprus and Tuscan came out on top for service and quality so we were trying to eat there and that meant navigating the restaurant change process and it was not a fun or easy process. 2 out of 5 for the four main dining rooms. We tried three specialty dining venues. The Eden experience lived up to the hype and was a delight. Entertaining, delicious and memorable, it was an excellent meal and overall super evening. The entertainers were enjoyable, the open meal preparation fun, and the service impeccable. The food was exceptional. We would definitely pay the extra money to enjoy that experience again. 5+ out of 5. The Fine Cut Steak House was so/so. It is positioned two decks above the martini bar and is open to the bar and common area below. That means all the noise that is occurring below, is heard in the restaurant. As a result, one’s conversation is in competition with shouts, music and other noise from the two open decks below. Consequently, the ambiance is somewhat lacking. The food was good but not exceptional. We all had the steak which was OK but two were overcooked. The décor was average and overall, the dining experience was average and not worth expending the extra money. 2 out of 5 Le Petite Chef was a fun experience. The animation was entertaining, and the serving staff were excellent. The food was very good and we would repeat the experience again, if only to get better video of the entire dinner preparation. We imagine that the animation would wear thin after awhile, but for now, we highly recommend people give it a try. 5 out of 5. The entertainment on average was good and although we did not attend a lot of shows, those that we did attend (4) were entertaining and enjoyable. The seating was comfortable and although we sat in different locations, we always enjoyed a clear field of vision. 5 out of 5 with the caveat that we took in a smaller number of shows and there are others who can provide a better review of the entertainment. The emergency drill was excellent with video screens employed so everyone had a good view. The staff were, for the most part excellent and friendly. There was a high degree of visibility for senior staff and the Captain was entertaining with his 10am morning updates. We would recommend the ship, the cruise line and in support of that statement, I can confirm that we booked two future cruises while onboard. Read Less
9 Helpful Votes
Sail Date: April 2019
Writing this review, especially for those considering taking the transatlantic who prefer NOT to wear tuxedos or dark suits with ties. I took on 4/28 from England to NYC. Before I took chance I read 100+ reviews on this site. Now I want to ... Read More
Writing this review, especially for those considering taking the transatlantic who prefer NOT to wear tuxedos or dark suits with ties. I took on 4/28 from England to NYC. Before I took chance I read 100+ reviews on this site. Now I want to pay it forward. My wife and I took initially with reservations, as after 15 cruises, and being retired in Florida, we no longer enjoy dressing up on cruises. Also we did immediately after a 13 night repositioning cruise from Florida to England, and did not want to lug additional clothes for 2 cruises. We are very glad we took a chance, and encourage others to try. Our expectations were exceeded. Like other reviewers, with the same preferanceregarding dress, I would like to qualify my feedback. I knew from reading many reviews, that most QM2 travelers, preferred to dress to the hilt. I found about 75% of the travelers on my particular cruise fell into this category. I knew if I did not want to wear a tuxedo, or dark suit with tie, I could not dine after 6PM in the formal dining rooms. That was OK with me. Also knew that I probably could not attend the shows at night, but that was a trade-off I was OK making. Personally with about 25% of ship approximately preferring to dress casual at night, I think Cunard should bend a bit. Suggest they allocate a section, possibly balcony, to casual dressers, as a compromise. Also suggest they designate a small formal dining room or section, to those that would like to dress casually in the main dining room. That would give casual business casual dressers another option, but allow those that prefer formal to sit with those that prefer that option. We ate in the casual dining room and loved it. Our last few cruises were on Celebrity and the food on the QM2 casual dining room was superior to the Celebrity casual dining room, that was rather good. Some of my favorites in the casual DR were Rack of Lamb 2 nights, Rib Lamb Chops 2 nights, Sushi nightly, and Filet Mignon 1 night. Every night we say folks from the Main DR that opted for the casual DR because of the menu that night. Several days and nights, we watched movies, that included Academy Award movies. Never felt out of place at the movies, dressed casually. Enjoyed the afternoon tea, with 3 woman from Ukraine playing violins. Actually followed their concerts all over the ship. Enjoyed the concert pianist playing in the theatre, before 6PM :) Some days wore shorts, other days long pants, during day and night, throughout the ship. Found everyone on the ship extremely friendly although my dress was never better than business casual. Respected rights of those, to eat formally, in areas designated formal. Enjoyed the Winston Churchill Cigar Room very much, listening to classical music and watching the ocean. The Ocean Liner QM2 experience is unlike all the other cruises I have taken. Large percentage of British passengers, and ship seems very British. It looks differently than other cruise ships and handles the waves much better. We ate all our lunches in the Golden Lion Pub on the 2nd floor. Food is included with ticket, you just pay for drinks. Most days we were able to get small table right next to window. What an experience. We ate breakfasts and dinners in the casual dining areas. We enjoyed these areas, as they are really a bunch of spaces, rather than 1 room. Most days were were able to find tables in small alcoves overlooking the ocean. The QM2 accommodates casual dressed cruisers, but in my opinion, they could do more, without taking away anything from the experiences of those that prefer to dine dressed formally. However, to those of you, like my wife and I, that prefer not to dress formally, I encourage you to try the QM2. My wife and I both enjoyed so much, even with the limitations because we opted to dress business casual...that we will probably opt always to take the QM2 and or a repositioning cruise to from Europe. I took a chance on this cruise, because of the reviews on this site, by casually dressed cruisers. I encourage others to do the same. I also hope Cunard reads this type of reviews, and make additional changes to allow those of us onboard that prefer not to dress, to enjoy cruise even more. They can make these changes, in such a way, that respects the preferences of those that do not want to see any changes that effect them. Also by the way, just remembered to comment on the complimentary launderers onboard. On most floors, there is a room with 3 washers and 3 dryers. I picked a room close to the laundry, for convenience. We were never bothered by the laundry down the hall. Actually it was quite nice, the convenience of being close, and being able to do a load of clothes, when machines were empty. Read Less
2 Helpful Votes
Sail Date: April 2019
I chose this cruise because it left from New York, a city I love & was going east, one of my firsts, having done 2 TAs from Europe. Another first was the roll call which was quite active but toxic sometimes. Never been on a roll ... Read More
I chose this cruise because it left from New York, a city I love & was going east, one of my firsts, having done 2 TAs from Europe. Another first was the roll call which was quite active but toxic sometimes. Never been on a roll call before where posts were removed!! I had hoped to finally visit the Guggenheim Museum while in NYC but that didn't happen, instead I lined up around the block to eat at Ellen's Stardust Diner, a place I had never gotten to before. I must say it was worth the wait, the food was good as was the entertainment. I really liked my room at the Pod Hotel on 42nd Street, it had quite the view, was close to the Port Authority Building where the Newark Express bus drops one off & also close to a Cake Boss bakery! I took a cab to the port asking the driver to let me off at the corner of 49th & 12th as recommended by my friend. He didn't & we sat in traffic 'til he could turn into the port which cost me about $20 quite a bit more than the $6.50 if he'd let me off where I requested. Met my friends inside then waited a little while, I think we were group 3 or 5 & both Platinum Plus. We headed straight away for lunch at O'Sheehan's where I had a Reuben sandwich with potato chips & a Coke that should have cost me $4+. SO the cruise begins with 6 sea days ahead, lots of meals, entertainment, lectures, gambling etc. The weather wasn't the best & there was one day where it was a little rocky. Unlike a lot of people onboard I had a great time which could have been because of the people I hung out with but also because I did not contract the noro virus or have any problems with guest services. Being on a ship with noro virus was a first I could have done without. I was amazed at the measures NCL took to avoid it spreading & the captain's tough position saying anybody who broke quarantine would be put off at the next port. I found the food to be to my liking wherever I ate & for the 1st time I had a 4 dinner package as well as my 2 Platinum specialty dinners. This cruise I had more perks than I'd ever had before thanks to a roll call member mentionning a new offer. I also had 200 minutes of phone calls which came in handy for calling my sister & good friend on their special birthdays, as well as hubby at home. The calls were really clear, just had a little delay. The entertainment was varied & mostly good. I really enjoyed the Legends in Concert: Michael Jackson, Tina Turner & Elvis. Deal or No Deal was fun to watch as were the Newlywed Game & the Dancing with the Stars type show. The lecture lady about all things Irish & the other one about having a better life were informative. The ports were the major attraction for me on this cruise as it would be my 1st visit to Ireland, country of my grandad's birth. I mostly booked private tours with other CC members & really had a good time. The ones I did through NCL from Zeebrugge (Flanders Fields) & Tilbury (Canterbury Cathedral) were fine too & the guides really good. I don't mind traveling on the big buses like some do. My cabin steward Emerson was good, friendly, brought me ice when it was allowed & made me many towel animals which I always look forward to He was quick to rearrange my beds when requested. I was surprised by the free movies on the tv, recent ones such a Green Book, A Star is Born, A Dog's Way Home & Instant Family. A guide to movies shown is available at guest services although it's a bit hard to read. I didn't interact with the CD Pedro or his staff as I didn't attend any trivia on this ship, also a first! I went to one Bingo & found the caller did it at a nice speed, sometimes it really drags on but he was quick. The photographic staff were really nice & took some good/fun pictures. The internet cafe manager was a gem, funny & patient even with the long line ups the 1st couple of days. I had 250 free minutes but upgraded to unlimited which was expensive IMO but worth it to me as I love my phone. Some things were different, maybe because of the noro virus or whatever it was like no farewell show. The solo meet up the 2nd night was overwhelming with over 30 people attending. I met a nice male friend there but didn't usually attend the gatherings or meals as I had new friends onboard to do things with. Solo travel is so much better on the bigger NCL ships with studio cabins. I did self disembarkation after one last breakfast at O'Sheehan's, a restaurant I really enjoyed throughout the cruise. That's all I can think of at the moment but will conclude by saying I really enjoyed the cruise & wasn't disappointed at all. I also had a great time with my Dutch friend I'd met on the Epic in 2011, who showed me around Amsterdam for 2 days. The Avenue Hotel where I stayed for 2 nights was great, lovely room, big breakfast & really close to a lot of places especially Centraal Station. Read Less
32 Helpful Votes
Sail Date: April 2019
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a ... Read More
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a good way unfortunately. We booked the 15 night Transatlantic cruise beginning on 4/28. First off, embarkation was a breeze! We booked an infinite balcony...for sure, something different for the industry. We HATED it. It felt like a tiny (5'x6') solarium attached to the room. It didn't give you the balcony experience at all. If you open the window, the A/C goes off in the room. The only redeeming feature was the shade that you lower with a button. It made the room very dark at night and you don't have to deal with curtains. The cabin itself was okay as was the bathroom. Why locate the couch away from the TV...it's very hard to watch while you're sitting on the couch. There was enough storage too. It sure would be nice if they'd put in larger waste baskets...those puny things they use are ridiculously small. The ship itself is pretty but it seems like they were just trying too hard to be "edgy"..sorry about that. There are very few comfortable chairs around. I miss an observation lounge and thought Eden was weird. Several times we tried to go there for lunch and it was closed a lot for private events. Most of the meals we had were good. I do think other cruise lines could learn a thing or two from Celebrity regarding the buffet layout. The crew was good. Overall, not as friendly as on Princess or Holland America. Our cabin steward, Mark was phenomenal. The entertainment staff...especially Sarah and Bethany were wonderful. Laundry service is not good. They have the nerve to charge $49.95 for a bag oflaundry and it comes back to you stuffed in the same bag. It's marginally folded. We're not going to sail on the Edge again. We got it out of our system. By the way, this cruise was expensive compared to comparable TA cruises. We could've gotten a suite on HAL for what this cost us. Read Less
7 Helpful Votes
Sail Date: April 2019
I recently sailed on Queen Mary 2 for a round-trip transatlantic crossing from Southampton to New York and return. This was my first experience of Cunard, having previously sailed once with Celebrity but mostly with Disney Cruise Line ... Read More
I recently sailed on Queen Mary 2 for a round-trip transatlantic crossing from Southampton to New York and return. This was my first experience of Cunard, having previously sailed once with Celebrity but mostly with Disney Cruise Line (with my late DH, as a couple who don’t particularly like children but enjoy the high Disney service standards whether on land or at sea). EMBARKATION I arrived at Ocean Terminal around 1215 and was in my cabin within the hour, which was a pleasant surprise. However, I believe some fellow passengers were not so fortunate due to computer issues later on, which resulted in our departure from Southampton being delayed. As I was on early sitting for dinner, I missed the departure from Southampton which was disappointing. I did think of skipping dinner but decided that would be rude to the wait staff and my tablemates, none of whom I had yet met. THE SHIP From everything I’d read (including the Haynes manual!) and watched, I expected to love this ship, and I wasn’t disappointed. She certainly has her quirks but they are all part of her charm and appeal. She pays homage to the original Queen Mary (which I’ve stayed on a few times in Long Beach) but has a character all her own. I enjoyed exploring the ship and simply being on board as she did what she does best, sail the Atlantic, most especially during the bad weather we encountered in both directions including a Force 10 storm. We had 2 helicopter medevacs within the first 18 hours. In the early hours of the first morning we diverted towards Falmouth for one, then later that morning we turned back towards the Isles of Scilly for the second. Obviously I didn’t see anything of the nighttime medevac but it was interesting to watch (from an inside public area) the multiple approaches of the HM Coastguard helicopter before eventually the winchman was deployed. CABIN I had a sheltered balcony cabin, far aft, Deck 4, which I chose in order to experience this almost unique accommodation. (Two of the Disney ships have ‘Navigator’s Verandah’ cabins which are very similar but the balconies are not as deep as on QM2.) The location had advantages and disadvantages. I liked being low down, close to the water, but occasionally did get engine noise/vibration, especially when the ship was sailing at higher speeds. Fairly regularly there was also noise which I believe was music from the Queen’s Room, but it didn’t translate as music, just a loud, thumping reverberation. It was a long way from anywhere but that provided good exercise. The cabin was comfortable and I did not find it dark, as I have read in some reviews. However, I did miss being able to see the sea whilst sitting down, whether inside the cabin or out on the balcony. It was handy during the storms though, being able to get outside onto the balcony when all other deck areas were closed off. I like the décor of the cabin, neutrals with blue and gold accents. The wardrobe storage is good except for the shortage of hangers. The double wardrobe had a few hangers but not enough, even though I was travelling alone – I asked for more and was given a few wire hangers. The single wardrobe had no hangers at all, and even if I had brought my own I don’t think they would have fit into the rail fixture. Fortunately I didn’t need to use it, but why provide a wardrobe and no hangers? The middle section of the wardrobe provides handy shelf and drawer storage, and contains the safe. The desk area is small and provides very little storage or counter space. There are 2 shallow drawers above the fridge but the larger one contains the hairdryer, which is fixed in so barely reaches the mirror and also requires the button to be kept pressed. (Another time I’ll take my own.) The fridge is a decent size but contains minibar items – I moved those around to make space for my own. The counter space above the fridge is taken up by the kettle and tea/coffee makings. As I wouldn’t be using those, I stored them in the wardrobe for the duration, freeing the space up for my own use. I had read about asking the cabin steward to remove them, and the minibar items, but couldn’t see the need to cause him any hassle when I could resolve the situation easily myself. The phone takes up a disproportionate (at least a quarter) part of the main desk area and seems unnecessarily large for the purpose, especially given the space is already small. The large TV is fixed to the wall opposite the bed. It doesn’t appear to be adjustable although I didn’t try too hard for fear of causing any damage. It would be handy if it could swivel slightly towards the sofa but I suppose there isn’t really the space to allow that between the foot of the bed and the wall. There was a reasonable selection of channels but no guide in the cabin until one appeared on day 3 and then it was as good as useless. It only covered a few of the channels available and didn’t always take into account the regular change in ship’s time. The French, German, Spanish and Japanese channels seemed to get much better movies than those in English. Mostly I listened to ‘Cunard Radio’ on the ‘Voyage Information’ channel. None of the ‘smart’ features were enabled on the TV, no ‘on demand’ anything or the ability to check your on board account. The bed was comfortable, with plenty of space underneath to stow cases, and the bedside tables provided handy extra storage. The bedside lights look good but, with the large bases being fixed right in the middle, take up most of the surface space of the bedside tables and are definitely a case of form over function. The sofa and coffee table serve their purpose, as do the chairs and table on the balcony. The bathroom was fine but the shower cubicle constantly looked grubby due to age and wear rather than a lack of cleanliness. The towels are good quality and the toiletries fine, although I only had soap, lotion, bath/shower gel and conditioner on arrival, no shampoo. I did eventually get shampoo but only after asking for it from the cabin steward. There is plenty of storage in the bathroom, on the counter top, shelves and cupboard. Both the sink and shower have mixer taps but the thermostatic controls weren’t very good and most of the time it was impossible to get cold water. Whoever chose to fit the square/rectangular knobs to all the fittings should be made to live with them permanently as they are annoyingly awkward to use. I did hear from a fellow passenger that they are in the process of being replaced so I hope the new ones are more user-friendly. The pages in the stateroom folder were scruffy, dog-eared and scribbled on in places. Some pages were duplicated, others possibly missing as ‘Cunard Radio’ regularly stated about a variety of things, “Further information can be found in your stateroom guide” but it wasn’t in mine. I’d read online that pens were no longer provided, that these had been swapped for pencils, but I didn’t even get a pencil. There were some envelopes and notepaper, although the notepaper was headed ‘2019 World Cruise’, obviously left over from earlier in the year. I think not providing anything to write with is extremely miserly of Cunard – in the scheme of things, what does it cost to provide a branded pen when buying in such quantity? Perhaps a few pence, a cost they can easily recoup from the fare, yet it gives a better impression and provides advertising when passengers use them elsewhere. It could be that there should have been a pencil in the cabin, perhaps the absence of one may have been another example of the overall lack of attention to detail. There was nothing major, only trivialities, but when added up it was noticeable and disappointing. As mentioned before, the lack of hangers, no shampoo, no pen or pencil, the initial lack of a TV guide and the scruffy stateroom folder. But also I didn’t have a ‘privacy please’ card (which I saw in the key slots of other cabins) or a laundry bag – I had the laundry order sheets but no bag, which would have made taking advantage of the laundry special (up to so many items in the bag for a set cost) somewhat difficult! The bed was made each morning and turned down each evening. Towels were sometimes tidied or replaced, sometimes not, and the bathroom was wiped down. The ice bucket was filled if I left it out, not if it was in the fridge. I don’t think the cabin was hoovered during the 2 weeks. There was only me in the cabin and I’m a tidy person so very low maintenance. The toiletries were never replenished except when I asked for shampoo because initially none had been provided. The cabin was never returned to ‘check in’ standard during the 2 weeks, not even on ‘changeover day’ in New York as I would have expected from experience on other cruise lines and in hotels. As I said before, only trivial things, but they all added up to give an overall impression of a lack of attention to detail, something which always niggles at me because it wasn’t acceptable in my working life. ENTERTAINMENT I very much liked Illuminations as a venue but not the Royal Court Theatre, where the view from many seats is blocked by pillars. I enjoyed some of the ‘Cunard Insight’ lectures, particularly those by Peter Dean, ‘the coroner’. He was a skilled speaker, both interesting and entertaining. Others, however, did make me wonder whether anyone actually ‘vets’ them before letting them loose on the paying public. I don’t want to be read to, I can read for myself. The best presentation by far was the one by Captain Hashmi, very informative and entertaining. ‘The 3 Tones’ group were very good, they deserved to be given more than only one full and one part show. I would have preferred to hear some of their more modern (70s-80s) offerings as mentioned in their write-up in the Daily Programme but appreciate they adapted their set to suit the audience demographic. Singing/dancing theatre shows aren’t a favourite of mine but I do appreciate good production values when I see them. Which I didn’t on this trip. I’ll give the orchestra the benefit of the doubt and say that perhaps the acoustics in the theatre leave something to be desired. However, I felt performances by the ‘Royal Court Theatre Company’ were more akin to a high school production than the professional shows I’ve previously enjoyed on other ships. Also, although I’m sure the Entertainments Director is a perfectly pleasant young woman, she appears to lack the personality I’d expect of someone in her position. The young man who was ‘ring master’ for the evening trivia quiz in the Golden Lion was much more what I would expect, with a friendly, outgoing personality, able to talk to anyone and everyone, make them feel welcome and included, and deal with whatever situation might arise. FOOD I ate all dinners in the Britannia Restaurant main dining room, at a table for 6, early sitting. I’m far from being a foodie but I was not impressed with the food in the MDR, in 14 nights not a single dish – or even a dessert, which for me is unheard of – stands out as being memorable in a good way, although I remember a few as particularly mediocre. If it hadn’t been that I would have felt rude abandoning both my tablemates and wait staff, I would have given it up as a bad job and eaten in the buffet where the food appeared to be fresher and much tastier. The MDR waiters were professional, polite, fairly friendly and unfailingly patient with my somewhat tricky at times, elderly tablemates. However, they didn’t seem to have any knowledge of the menu other than what was printed on it. I’m used to being given details and recommendations each night, able to ask questions such as ‘is that sauce cream or wine based’ and getting an immediate, knowledgeable, answer. But any such questions this time were only answered by the waiter looking at the menu and reading out what I could read for myself. Service in the MDR was often slow, with long gaps between courses, especially between dessert and coffee. However this was obviously due to logistics rather than any fault on the part of our waiters (something my tablemates unfortunately didn’t appear to understand). From what was explained during the galley tour, I believe the orders are input into a computer system then the waiters are called forward when their orders are ready to collect. My table was on the upstairs level of the main MDR, on Deck 3. To access the galley, our waiters had to go up 2 sets of steps, to a door in the corner, then down an escalator to the galley on Deck 2. So even if the system allowed, which I don’t believe it does, it wouldn’t have been easy for them to simply ‘pop in’ to the galley to fetch something. Although out of sequence or off menu requests were never refused, they were clearly not easy to deal with and took a little time to facilitate. For breakfast I ate in the buffet except for one day when I tried the MDR thinking the waffles would be fresher but they weren’t, they were exactly the same except for breakfast taking much longer. The King’s Court buffet is huge, it has to be because it’s effectively the only option except for the MDR. There are some ‘small plate’ offerings available in the Carinthia Lounge at different times during the day but no ‘fast food’ options to cater for the masses. As far as I’m aware, the Boardwalk Café on Deck 12 didn’t open at all during the 2 weeks. King’s Court often got very busy around the food stations during core meal times but there always seemed to be plenty of seating available if you were prepared to move away from the central area. It has a somewhat strange layout but I soon got used to it and liked that I could find a quiet spot away from the food service stations, where it seemed a bit less like a works canteen. To my regret, I didn’t try dinner there but did occasionally pop in later in the evening to pick up a snack (they had an excellent cheese board) and it did seem that it was made to feel more like a restaurant for dinner, with place mats on the tables and possibly a change to the lighting. The selection of food at the buffet is very good for all meals and I found everything fresher and tastier than in the MDR. At breakfast they had English as well as American bacon, something I greatly appreciated, and they appear to cater for a wide variety of nationalities. Croissants and mini pain au chocolat are available from warming ovens, both far too delicious for my own good. Strangely, pancakes and waffles were only available in a completely separate area, near the ‘gluten free’ corner. I wasn’t impressed by them, not helped by there being no warm syrup available, the only options being either Golden Syrup or a carob/maple, both cold from the bottle. Also, if you want fresh cut fruit with your waffle or pancake, that’s only available back in the main buffet area. Lunch selections always included a roast meat and a variety of dishes again catering for different nationalities including British classics such as cottage pie and an absolutely delicious beef bourguignon (compared to the MDR version which was slices of beef with a tasteless gravy). There was always fresh seafood and sushi, cheeses and cold meats, baked potatoes and ‘fixings’ for them, and a good selection of fresh baked bread. Desserts were varied and very good, mostly cold but with one hot option each day, and far superior to the MDR. There are soft serve ice cream machines but I did miss not being able to get scooped ice cream, which I prefer. Part of the King’s Court becomes a specialty restaurant for dinner with a changing menu, variously American Steakhouse, Coriander, Aztec and Bamboo (as I recall), at an additional cost. There is another permanent speciality restaurant, The Verandah, which offers lunch and dinner, again at an extra cost. I did not try any of these specialty options. The Golden Lion ‘pub’ (lounge) offers a pub lunch each day with a limited menu of ‘pub grub’ main courses and one dessert. This is very popular and gets extremely busy. I did manage to try it one day and very much enjoyed the fish and chips. Traditional, waiter-served, afternoon tea is available each day in the Queen’s Room. I believe it is popular and gets very busy, with passengers often having to wait for a table. Not drinking tea or being bothered for the fussiness involved, I enjoyed afternoon tea in the buffet instead. All the same offerings are available to help yourself – finger sandwiches, cakes, cookies, and warm scones, with jam and clotted cream if you so desire. I enjoyed room service breakfast on a couple of occasions. Hot items are available but I didn’t try these, only the danish, croissants and juice. I didn’t try the daytime room service menu as it was so easy to pop up to the buffet and have more choice. Although the buffet supposedly has a 30 minute closure between meals, effectively it’s open all day from early morning to late night. The drinks machines in the buffet are available 24 hours a day. The orange juice from them was surprisingly good, better than I was expecting. There are also drinks machines on Deck 2, far forward, in the computer centre area, which is handy if you’re down that way for a talk in Illuminations (the theatre/planetarium). LOUNGES The Golden Lion is a pub-themed lounge which bears only a passing resemblance to a genuine British pub. I enjoyed attending some of the evening trivia quizzes there but mostly it was too busy and noisy for my liking. There never seemed to be a moment without a quiz or bingo or live music, which isn’t my kind of pub. The Commodore Club is well situated overlooking the front of the ship, a very pleasant place to while away some time watching the sea and enjoying a drink. The Chart Room is a large but pleasant lounge, somewhere else to watch the sea but with a view to the side and lower down than the Commodore Club. Next to the Chart Room is the champagne lounge which opens onto the Grand Lobby. Sir Samuel’s is the coffee/Godiva chocolate lounge which looks very nice but I didn’t experience it other than to buy a few chocolates to eat elsewhere. There are other bars/lounges around the ship including in the casino, by the Pavilion (undercover) pool and on the aft terrace but I didn’t visit any of these except in passing. LIBRARY/BOOK SHOP The library has an impressive selection of books and is an attractive area to spend some time in, although it can be difficult to find a seat as it is popular and seating is limited. The book shop has a good selection of books to buy, particularly those on Cunard and maritime history, along with some greetings cards, bookmarks and other such bookshop items. HYGIENE The public areas of the ship always appeared immaculately clean. However, there was very little encouragement for passengers to wash their hands or use the Purell gel before entering the MDR or buffet. The buffet is large and spread across several areas of Deck 7 with stairwells and elevators in between. There are some handwashing stations but I never saw these being used by anyone, and generally if there was a crew member present holding a bottle of Purell, they would be standing in front of the handwash station effectively blocking access to it. After the first day, the supposedly automatic Purell dispensers were usually empty or not working. Sometimes staff would be there holding bottles but not always, and they were never proactive in offering it, they stood to one side and waited to be approached. I am used to being handed an antibacterial wipe, really whether I want it or not, or being politely directed to a handwashing station, in a friendly manner but which encourages everyone to comply. The lack of this on QM2 concerned me, and made me become somewhat obsessed with thoroughly washing my hands at every available opportunity. PASSENGER DEMOGRAPHIC I have been teased by family and friends because later this year I’m going on a Saga cruise, tempted by the look of their new ship and the fact it has 100 solo cabins so I won’t be paying for my invisible companion. The teasing is due to the age restriction, with passengers having to be 50+. However, I really don’t see how Saga passengers can possibly be older and less active than the majority of those on the westbound leg of my QM2 crossing! Don’t get me wrong, I didn’t expect lots of families and children. But neither did I expect to feel like I was on a floating nursing home – and that is how it felt at times. I’m not ageist, mostly I’m completely useless at guessing anyone’s age between 18 and 80, but what surprised me was the sheer number of inactive, elderly people slowly shuffling around, or sitting propped up with their walkers in the Grand Lobby apparently asleep. For that first week when I walked up or down the stairs, I rarely met anyone else using them, it seemed the majority of my fellow passengers were reliant on the elevators. One day I got chatting to a lady who said she and her husband had been dismayed to see the average age and lack of mobility on board, and it had made them regret their decision to sail on QM2 (they were only doing the westbound trip). She was in her mid-70s, some 20 years older than me, and it was a relief to know I wasn’t alone in my thoughts on the passenger demographic. When I arrived at dinner on the first night and met my tablemates, I couldn’t help but wonder if whoever allocated places had misread my date of birth. All 5 of them were at the very least 30 years older than me, one was 41 years older. Fortunately they were all (bar one) pleasant company but conversation obviously had some limitations, and at times it seemed as if we came from different planets rather than different generations. Most of us shared the fact that we are widowed, we are all from the UK, all doing the round-trip, so perhaps that’s why I was considered a suitable match for the table. However, I would have preferred a better mix of people, some nearer my age, some American rather than all British, and I had thought the second week would bring new people to meet. I know that I could have asked to be moved but that seemed rude, both to my tablemates and wait staff. I decided to stick with it for a couple of nights, see how it went, but of course once I’d started to get to know these people I felt it would be even ruder to move. Similarly when I discovered that we would be the same group on the same table for the second leg, by then it really would seem discourteous to request a move. Fortunately, although the second week didn’t bring different dinner companions, the demographic across the ship as a whole changed to more as I’d expected and it no longer had the overwhelming appearance of a nursing home. I met other people using the stairs, which initially came as a bit of a surprise, and saw a much wider mix of ages and more actively mobile passengers. I did meet some interesting and pleasant people during both weeks, mostly in passing, whilst waiting for a show to start or queuing for planetarium tickets, or those who struck up a conversation with me when they saw I was sitting alone in the buffet. I enjoyed all those interactions and appreciated the many small kindnesses. DRESS CODE The majority of people did seem to adhere to the dress code each evening. I was surprised how little red I saw worn on the ‘Royal Cunard’ night but the ‘20s’ night was popular with plenty of flapper dresses and feathers in evidence. One man turned up to dinner dressed as Oliver Hardy, complete with hat and moustache, which caused some bemusement. SHOPS The shops on board don’t hold much interest for me other than the occasional bit of window shopping. Mostly high-end jewellery, watches and handbags, and I’ve no idea how the prices compare to those ashore. I was a little disappointed in the Cunard merchandise, I expected more variety. I found it amusing that the first week they announced ‘the launch of our 2019 transatlantic merchandise’ when I knew it wasn’t the first transatlantic crossing of the season. Sure enough, the following week it was ‘launched’ again. What I found strange was the juxtaposition of such high end shops having trestle tables regularly placed outside bearing supposed sale items, which were clearly not genuine sale items from those shops but bought in specially. It was like a car boot sale and seemed very downmarket. TIME CHANGES Westbound, on 5 nights, the clocks are set back an hour overnight so that on arrival in New York the ship is already on local time. Eastbound the clocks are set forward an hour at noon on 5 days, so the Captain starts his broadcast at midday but as he finishes he says it’s now however many minutes past 1300. It makes the afternoons seem very short but I understand that it’s far better for the crew this way than to lose an hour overnight. RED HOOK Having visited New York city with my husband previously, it wasn’t somewhere I wanted to explore again alone. Instead I decided to have a walk around Red Hook, the local area by the Brooklyn cruise terminal. The weather wasn’t very favourable but I still enjoyed exploring and seeing the places I’d looked at online. Google Earth street view was particularly helpful as it meant I’d ‘walked around’ there before, it wasn’t completely unfamiliar. There are a couple of waterside parks with good views across to the Statue of Liberty, interesting even on a wet and foggy day. Having a keen interest in industrial archaeology, I especially enjoyed seeing the old warehouses, both outside and in – inside one being a supermarket and another an ice cream factory, what more could you want on a wet Sunday! I even came across a small urban garden centre which had such beautiful displays they would have been justified in charging an entrance fee. I thoroughly enjoyed my time ashore and would recommend it without hesitation. DISEMBARKATION I registered for self-disembarkation and was given a card but no instructions, and only late on the last night discovered I should have been told to report to the Queen’s Room at 0645. Having trekked there with my luggage in tow, we then had to trek back through the upper level of the MDR to the gangway to disembark which didn’t seem particularly logical or user-friendly. Anyway, other than some passengers apparently not quite having understood the instruction that you must be able to handle all your own luggage unaided in order to self-disembark, it went very smoothly. The taxi queue outside the terminal was well organised, although my taxi driver was clearly unhappy that I was only doing the short journey to the railway station. But I was in the station waiting room by 0730, having escaped the potential congestion of what I believe was 14K passengers disembarking from ships in Southampton that morning. OVERALL Queen Mary 2 lived up to all my expectations as a ship like no other currently at sea. The crossing experience was excellent, with the Atlantic providing a wide mix of weather conditions from fair to stormy. Cunard’s ‘White Star Service’ I found to be mostly hype, more so than expected, and rather disappointing across the board. I plan to sail on QM2 again for the ship and the crossing, now in the knowledge that those aspects make up for the service standards not being what they could or should be. Read Less
5 Helpful Votes
Sail Date: April 2019
We took the transatlantic re-positioning April 2019 in a deck 11 inside cabin to get plenty of time to see and experience the ship. For us, Celebrity always had very good food, genuinely friendly and professional staff and great ... Read More
We took the transatlantic re-positioning April 2019 in a deck 11 inside cabin to get plenty of time to see and experience the ship. For us, Celebrity always had very good food, genuinely friendly and professional staff and great entertainment; whilst always sailing in really clean and well maintained ships. The Edge has definitely not disappointed. I have to take my hat off to Celebrity; they have thought so carefully and taken to a wonderful new dimension, so so many aspects of ship design; that this review won't have the space to cover them all ! Some of our favourite were an excellent cabin [We had an inside] with a great spacious shower room ( the best shower experience ever on a ship in 30 years - really ) super LCD TV, plenty of varied deck space with never a problem finding a lounger, even on the best deck days. There is a great sense of space on this ship and the best dedicated(and interesting) walking and running track we have seen anywhere afloat so far. The food was consistently very good to excellent with really great varied restaurants included and speciality dining options,the later are definitely worth booking in advance as a package. [ We took a package of four and went to Eden twice] We particularly enjoyed Eden, Le Petit Chef experience[a marvelous one off] and Fine Cut steakhouse. The new Atrium and and Coffee/drinks space is really super with amazing staff coupled with great singers for a really nice pre or post dinner experience. The new show theatre and visual staging shows and entertainers were amazing with genuine standing ovations nearly every night. The ship is really easy to get on and off with multiple lifts to the purpose built spacious disembarking area. It took us only 12-15 minutes to get on-board at Fort Lauderdale and the new check in process appeared to work well. Celebrity and it's design teams have undoubtedly, we think, done a marvelous job and it's all delivered by what continues to be, in our view, the genuinely friendliest staff at sea who, with the great new ship, made for a really enjoyable cruise. Read Less
5 Helpful Votes
Sail Date: April 2019
What a total disaster of a ship. I can’t say one good thing about it. The staff was uninformed, food was horrible, excursions horrible, entertainment horrible. There’s just not one good thing I can say. NCL owes everyone on that ... Read More
What a total disaster of a ship. I can’t say one good thing about it. The staff was uninformed, food was horrible, excursions horrible, entertainment horrible. There’s just not one good thing I can say. NCL owes everyone on that ship a refund. They totally failed on everything including how the virus epidemic was handled. Up until this cruise I had become a NCL fan. Enjoyed my last 3 cruises this year with them. Never again. In fact I’m giving my cruisenext funds to a family member. The best day was departing the ship and spending the day in Amsterdam. Sorry for anyone who has a future cruise in the Pearl. The captain and cruise director stink at their jobs. Stay away for the medical team at all cost. They are rude and condescending and won’t even answer a question. The customer service crew is all new and uninformed. We were constantly misled by their information. Read Less
Sail Date: April 2019
Transatlantic cruise was wonderful, so smooth. Dining, as always was very good. We went to several specialty restaurants, they were all great. Carney’s Steak house was fantastic. Entertainment was a little disappointing after seeing ... Read More
Transatlantic cruise was wonderful, so smooth. Dining, as always was very good. We went to several specialty restaurants, they were all great. Carney’s Steak house was fantastic. Entertainment was a little disappointing after seeing “Blue Man Group”, “The Legends”, and Electric guitar group on our last Transatlantic cruise. Need to ramp up the talent! Activities that I enjoyed were the MJ Thriller dance class and cupcake class as well. Service in O’Sheehans was horrible, staff was not well trained. Shore excursions were great, we did a few on our own as well. Excursion that we really enjoyed included a lunch in a Tuscany Winery, it was fabulous. Our last night on board after 25 days was wonderful as we enjoyed music in the Atrium. We returned to our room to put our suitcases out in hall for pickup. However after turning over our luggage the nite before debarkation-13 pieces of my clothing was stolen from 2 cases. The thieves had plenty of time to find what they liked-they actually paired items to create outfits! 13 pieces would require a couple shopping bags to cart off. I believe they were taken overnite in NCL storage, where was the security?? Plenty of time for these thieves to steal from me! Very angry, and getting thru to NCL Cust. Service has proved fruitless. I have always been very comfortable turning over our bags to NCL the nite before debarking, that feeling of security isn’t there anymore. I have to provide receipts and more paperwork. Not to mention shop for a swimsuit, favorite jeans and other missing items. Very disappointed!! Where was NCL security?. This is a huge inconvience and lots of time spent on this. It doesn’t help that Customer service doesn’t have your back - they never answered phone call about this. It has been 2 weeks now and we have not heard from NCL with an apology, a security report or any communication regarding our loses. Read Less
1 Helpful Vote
Sail Date: April 2019
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
3 Helpful Votes
Sail Date: April 2019
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it ... Read More
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it every time. The ship is in great repair and the staff is always friendly. The food on every cruise we have made on the Pearl is always above par to say the least. Embarkation out of New York was a breeze and getting off the ship in Amsterdam was just as easy. No issues or time wasted on either end of the 2 week trip. Our stateroom was amazing and had its own private hot tub on the balcony along with a tub and seperate shower in the stateroom. The haven area was great, as it was on all our other trips on the Pearl. In two weeks we ate in every resturant at least once and some twice and they were all above other cruise lines dining experiences. The entertainment was equal to or above what we have had on other ships. The Ports were all really exciting and we had an excursion picked for every port so there was no disappointment there either. All our excursions were booked thru NCL and they were worth the money. Our only regret was we had to come back to the real world of work at the end of our cruise. We have come to feel like we know this ship better than most other ships we have been on and we have never been disappointed with anything on the Pearl. Service, food, entertainment, staterooms and public areas are always the best that can be expected of a cruise ship. Read Less
3 Helpful Votes
Sail Date: April 2019
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text ... Read More
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text cruise mates each person is charged $9.95. This is free on HAL. Drinks are expensive food was ok. Wish offered more selection at the buffet same fare every day. Plus no theme nights can you believe they did not have any celebration for Cinco de Mayo! Also the TV channels had no MSNBC or CNN just FOX, whats the deal with that? So if you wan't real news you had to watch BBC, but even that was turned off toward the end. I think Holland America is better because they offer the NY Times online or printed copies for no charge.But being a captive audience on a transatlantic cruise with only FOX news! That aside we loved the cruise the price and itinerary was fantastic! Read Less
2 Helpful Votes
Sail Date: April 2019
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in ... Read More
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in their cabin by taking away their key cards because the virus highly contagious. They left uneaten food that these contaminated people half ate in the hallway. In the summer palace restuarant I found a dead fly in my salad and at monderno restaurant the server had chicken on a skewer and it slid off bounced on the table and hit the floor.He then kicked it under the table.i paid $500.00 for two thermal spa passes for 13 days.they closed the pool for 5 and said if they prorate the cost they would charge me more.so be happy with it. Then to top it off ,Norwegian air lost my bags for two days. Read Less
1 Helpful Vote
Sail Date: April 2019
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. ... Read More
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. Entertainment was ok but you were able to see all the shows. Ports were good. The biggest issue we had was the poor excursions booked thru the ship. Not organized, too expensive for what you got, late getting off the boat, wasted time waiting around. We did three and cancelled the rest after those experiences. Oh and just a note - if you have a terrible excursion you must complain that day or they will not do anything for you. (lesson learned) Of course Norwegian says they are not part of them so they cannot do anything for you. So future if you sail book excursions from outside companies you get a better experience for your money...or less money for that matter. And if you go into a port that your have to be ferried over to port from the boat don't expect to get off for a few hours. It took us three hours to get into port. The experiences from the excursions may have cost them a customer. Read Less
4 Helpful Votes
Sail Date: April 2019
We took a repositioning transatlantic cruise from Ft. Lauderdale to Southampton on Celebrity’s Silhouette, then took Cunard’s QM II back to the States. Taking longer trips is one of the perks of being retired! Retired or not ... Read More
We took a repositioning transatlantic cruise from Ft. Lauderdale to Southampton on Celebrity’s Silhouette, then took Cunard’s QM II back to the States. Taking longer trips is one of the perks of being retired! Retired or not though, I don’t appreciate Cunard’s ineptitude at getting passengers on and off the ship; a basic and routine task. As Platinum members we had a special line for embarkation. We waited until noon to get on, but I could hear the same announcements that I’ve heard on each of the 6 times I’ve been on Cunard about how something "unexpectedly" went wrong which was causing the long delay. I had boarded, had lunch, came off again, walked to the Southampton shopping mall, came back at 4 pm for a 4:30 all aboard, and the area was still jam packed with passengers waiting to board. Cunard really needs to stop making excuses and get this simple job done right, every time. Of the 43 cruises we’ve been on with various cruise lines, I’ve never been on a cruise that I didn’t absolutely love. This cruise was no exception. We had a great time. My taste is contemporary, so QM2’s old ship décor charm was somewhat lost on me. We were in a “sheltered balcony cabin” # 5023. Sheltered means the outside of balcony wall is not glass, but metal (although oddly, I couldn’t get a magnet to stick to it). Often we take the extra savings provided with an inside cabin since we really only sleep and shower in the cabin. However, we “splurged” this time since I do like the ceiling-to-floor, wall-to-wall daylight. The cabin was inconveniently away at the front and normally we pick a more strategically located cabin when we pick inside. Turned out we spent more time in the cabin than planned as the ship was very cold and we often dashed back to the cabin where we had the heat cranked up. On Celebrity Silhouette the towels were old and thin, so we felt like royalty with Cunard’s plush soft thick towels. The food was good, but not as good as Celebrity’s. For instance, my husband is a meat-and-potato guy so he’s so easy to please. At lunch first day he looked for his usual ham and cheese sandwich only to be told it was way at the other end of the cafeteria. When he got there they directed him back to where he’d started. Now, uncharacteristically frustrated, he went back and demanded his simple request. They told him he couldn’t get it today, but each day he could order one for the following day! On ANY of the 43 cruises we’ve been on, there’s a deli-like sandwich bar where you can have any sandwich of your choice for lunch. From there, as far as food was concerned, it was just all downhill for him. As for me, I missed my daily salad for lunch. Sure, there were salad offerings, but just not as many items to include in it as I’m used to (never grape tomatoes) and certainly there were never fresh berries of any kind, at any time. I’m a chocaholic and on one formal night, the cafeteria had 1” chocolate Cunard-logo logs with flavors inside to die for. I’d go on the cruise again and again just for those little chocolates! Cruising transatlantic is different from Caribbean cruises in that Cunard emphasizes dressing up. On the 7-day Atlantic crossing there are three formal nights, but actually every night is pretty much a formal affair (although the food doesn’t always reflect it). There are more guest lectures and I enjoyed the short plays as slightly different entertainment. There are more guest “competitions” (golf, hoops etc.) than other ships; Zumba is free and there’s a variety of ballroom dance classes as well as line dancing. Cunard ships have a large ballroom which is unique, and even more unique is that it is actually used at night for ballroom dancing, complete with a half-dozen men who are paid to ask single women to dance. The ballroom of course has many other uses during in day time. Celebrity arrived in Southampton one day, and the next day we sailed back to the States. We've been to London several times and we'd both spent our first 20 years in Scotland so we weren't interested in visiting there. Celebrity arrived at 5:30 am and we took the 8 am ferry to the Isle of Wight where we visited Osborne House (Queen Victoria's vacation home and where she eventually died) and Carisbrooke Castle where Charles the first was imprisoned before being beheaded. Pretty island and worth the trip. Fish and chips on the ferry on the return journey just hit the spot. We spent the night at the Holiday Inn on Herbert walker Ave (highly recommend it) which is just outside the gate of the port where we docked so we walked straight there and next morning we walked to the nearby Titanic sites and around the Walls of old Southampton. We still had time to shop at the shopping mall right down town and Cunard's ship was also within walking distance. So we had two days and one night before sailing home. A trip I would have like to have taken would be to Highclere (Downtown Abbey) but they have limited opening days. With the ship arriving at 5:30 am you could take a train to London and enjoy the day there, but of course you would want to spend the night somewhere. With our Celebrity ship we could have taken a back-to-back to Norway (kicked myself when I realized this too late) and since Cunard's QM2 leaves Southampton (alternatively New York) every 2 weeks, we could have taken a later cruise back to the States. Oh well, maybe another time. Yes, I’d say when I take another transatlantic cruise from (or back to the States) in Europe I’d travel to Southampton to take this ship back to the States rather than fly. The 2 week cruise on Celebrity was great, changing the clock only every other day. On Cunard it was almost every day (shorter cruise) but far better than changing the clock 5 hours in one shot when flying. Flying is tough enough. Read Less
4 Helpful Votes
Sail Date: April 2019
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly ... Read More
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly trained. This was certainly not the type of service we have come to expect after 51 cruises! The weather was bad (not ncl's fault) so all outside venues were closed, including the outside buffets and seating. Ncl did nothing to compensate for this. Seating was very limited in buffet because of this. Ncl also did not add any inside activities or entertainment considering the weather. They were not flexible in any way. Theyn did not even bother to change the daily schedule to reflect the closings etc. There was a severe outbreak of the norovirus, so ncl removed all condiments from tables, kept bathroom doors open, cleaned constantly, did not allow cruisers to get their own food or drinks in buffet, etc. But did leave casino open where people were touching slot machines. I guess the money factor was more important than health in that regard. Read Less
5 Helpful Votes
Sail Date: April 2019
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually ... Read More
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually we were told two weeks before embarkation that we had been upgraded. Take this tip - if you are offered cabins on deck four at the rear, especially 4180, say no. They are directly above the Queens Room and the night club. The constant thud thud of amplified sound can be heard until the early hours. But as usual there can be no cabin change as the voyage is full - has anyone been on a voyage when that sign is not on the Pursers desk? Embarkation - never seen the departures hall so full, hardly a spare seat. Priority check-in got us through in around 15 minutes. Cabin spotless as usual - steward Mayo on hand to sort out any problems. Up to the Kings Court for light lunch. I appreciate that I am in a minority but I prefer the old layout and find too many dark areas in the new layout. Food, however, good as ever with tremendous choice. Later Britannia restaurant proved much the same but we felt the choice was more limited, to the extent that some nights we found nothing on the menu to tempt us. Entertainment was the usual Cunard standard ie pretty average with one big exception - we had new films, after years of complaining. Insight lectures were mixed - some good, one excellent and some mediocre. Evening shows in the Royal Court theatre have changed little over the past 12 years - and as anything in the arts is so subjective it seems pointless praising or criticising. The transfer from the Brooklyn cruise terminal to Macy's was a complete shambles, due in some part, to road closures due to 30,000 cyclists taking part in a bikeathon. having been dropped some way from Macy's we were told the pick up would be at 7th and 34th which covers quite a few combinations, worse in the pouring rain. And, of course, no Cunard rep anywhere. Conclusion - we have always loved our return crossings but this will be our last. Difficult to pinpoint why but overall it seemed to lose the magic. Read Less
6 Helpful Votes
Sail Date: April 2019
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went ... Read More
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went down hill fast. We were notified on the 2nd day that a virus was discovered on board. By the 4th day everything in the Buffet was covered with plastic and we had to be served our food by employees who didn't know what they were doing. By the time we got to our table our food was cold. It was really depressing, so we started to eat in the main dining rooms. Here the food was slightly better and usually warm but the service again was terrible. I might add that the food was bland everywhere and the desserts all had some kind of gelatin in them. Even the cheesecake!! The precautions the staff were taking to contain the virus was ridiculous. We had to have our hands sprayed upon entering any dining room and we were given paper menus. However, I seldom saw the staff disinfect their own hands and cleaning the tables in the Buffet was a joke. I did not see anyone in the public areas with disinfection. There were 2 nights where they supposedly disinfected the halls and some public areas but a lot of germs could be around between cleanings. They were constantly making announcements about washing our hands and staying in our rooms if we were ill. But they gave no information as to the viirus' containment. They cancelled the Behind the Scenes Tour and a few other events with flimsy excuses when we all knew it was because of the virus. Just be upfront about it! On top of all of that, we had very choppy seas for about 3 to 4 days. Obviously that was not the cruise line's fault but it just added another layer of discomfort. The excursions were very expensive and disappointing. We went to Cork and arrived in Kinsdale to find there was a big rugby game going on and as it was Sunday most of the shops were closed! The London excursion was a joke. We went through some neighborhood that had warehouses converted to apartments. I can see that at home! Then we stopped at the Tower of London and waited 20 min. while our guide got the tickets. Once we got in, we should have been allowed to wander around and meet up at a certain point. Instead we ALL had to wait at least 30 min while everyone used the rest rooms and then we saw the crown jewels and barely had enough time to get back to the bus. We never saw the cells or armour. We only had an hour for lunch which left no time to shop. The bus driver didn't even slow down so we could get some pictures. I have never been on Norwegian before and after this I never will be on it again. Read Less
8 Helpful Votes
Sail Date: April 2019
I usually do not write reviews but I had to in this case. This trip was just under $7000.00 dollars, not an inexpensive trip! Yet we booked this trip because in our minds this was a trip of a lifetime! As a seasoned cruiser I had wanted to ... Read More
I usually do not write reviews but I had to in this case. This trip was just under $7000.00 dollars, not an inexpensive trip! Yet we booked this trip because in our minds this was a trip of a lifetime! As a seasoned cruiser I had wanted to go to Ireland and this seemed like the perfect opportunity.... boy was I wrong! From the minute we got to NYC to get on the ship we had problems! First, not enough space on the bus that shuttled people from the airport to the terminal. People were left on the curb! Then the noro virus hit! We were confined in our cabin for 48 hours. Missed the port in Ireland, which was why we choose this itinerary in the first place. To say we were disappointed is an understatement! We went almost 24 hours without food and water since room service was really busy.... they did not answer the phone.... we did not get clean towels or any compensation for the fact that we missed 2 days of our vacation. The excursions when we were released were unorganized and were not rated correctly for difficulty. The food was okay, nothing extraordinary and there was not enough activities on the sea days. As an example they had cooking demonstrations in the main atrium and they only had enough seats for maybe 75 when there were 2000 passenger. Let me end with this. I understand that it isn’t NCL’s fault that a passenger came on sick but I certainly can fault them for the very poor way they handled a bad situation! NCL needs a course in customer service! Read Less
16 Helpful Votes
Sail Date: April 2019
Celebrity Edge – Personal Review Stateroom – Sky Suite room 11202 (as compared to Sky Suite on Solctice Ships) Like – -Open balcony with rail; -Bathroom mirror opens to view the ocean (NOTE: This mirror slides open at ... Read More
Celebrity Edge – Personal Review Stateroom – Sky Suite room 11202 (as compared to Sky Suite on Solctice Ships) Like – -Open balcony with rail; -Bathroom mirror opens to view the ocean (NOTE: This mirror slides open at night in rough seas) Dislike – -couch very hard; -safe is 2/3 size of previous ship’s safes; -smaller refrigerator; -Balcony chairs comfortable but have short backs and no chase lounges making it impossible to put our head back and legs up for a snooze on the balcony (NOTE: we spoke to another couple who has a Sky Suite. They requested a lounge chair and the cabin attendant exchanged the chairs for lounges); -Bathroom has a tub and mostly senior passengers who have problems just sitting and standing up so why make them step over a tub to get in the shower; -No place to hang a towel near the shower – we had to put the towel on the floor outside the tub; -soap dish in shower is under the showerhead, immediately fills with water so no soap bar can be left in this dish; in any case they did not provide soap bars in the shower. -Didn’t like the Body Wash, Shampoo or Conditioner. They are now in 2 pint containers with a locked pump top – had to play with the pump ever day to get it to work – finally just unscrewed the pump top in order to use it – wasted a lot of shower water while we putzed around getting the pump to work – NOTE we liked the BVLGARI brand we had on previous cruises was a much better product. -garbage can in bathroom is under the sink/cabinet drawer – need to bend over nearly touching the floor to dispose of tissues (not good for seniors with a bad back); -We miss the daily hard copy newspaper; -No more flowers in the room (not sure how that helps the environment); Luminae Restaurant – attractive room. Comfortable and very nice when we have flat seas or resting in port. Similar menus to the other 4 restaurants and Blue. Fewer people on days of rough seas due to location on deck 12. Most meals Good to Very Good with the occasional Excellent Retreat Lounge – tucked away on 15 FWD comfortable but isolated. We needed to go to this lounge to get our free wine outside of 5-7pm. Between 5-7pm we could get wine at The Club on 4 AFT near most of the other restaurants. After 7PM it’s a long walk to the Retreat Lounge FWD to get another glass of wine. Good choice of wines on the bar and you help yourself. Mixed drinks need to be ordered from the wait staff. Constantly ran out of wine glasses and ditto with the wine. Only one bottle of wine left out at a time. Retreat Pool – 16 FWD on the bow. Very windy place while underway. Regular pool is more protected from the wind and more comfortable while underway. Lounge area very comfortable – never crowded. Lots of lounge chairs. 6 people fill the small pool. This is of little benefit in colder weather like this trans-Atlantic trip – We had about 3 warmer days where this pool area was a bit crowded but comfortable. Entire ship – -impressed with seating/lounge availability outside on decks around the ship – everywhere we went, there was plenty of seating available however there were fewer lounge chairs available at the main pool during the warmer days – people sill throwing a book and towel on the chair early and not showing up to use it until hours later. Staff were supposed to remove towels and books if chair not used for 30 min but this was never enforced. -Walking track – best I’ve seen on any ship – full 1 deck incline. 4.5 laps = 1 Mile. -Fitness Center – well equipped with loads of options however no empty machines late afternoons. -Tai Chi class every morning at 10:30 but weather prevented this class half the time. Class was excellent. Shops – Pricey stores – Celebrity must assume all passengers have an AMEX Platinum. All stores constantly empty when we passed by. I can’t imagine these will last long. Average age of ship’s passengers is north of 65, probably more like 70+ and most have already gotten all the jewelry and watches they want and are in the process of passing it down to their kids, not buying more. Magic Carpet – a marketing gimmick but nice addition to the ship. Its moved to deck 5 at night where more partygoers can have a drink. It’s still too cold for us at night but it should be a hit in warmer weather and calmer seas. Ship serves dinner only once per cruise + dinner is a$65 PP option + 18% tip + drinks = $150 night per couple. 2nd night optional on longer cruises. We had a reservation for the 2nd night in Lisbon but was cancelled due to rain and cooler temps. Lunches: Ocean View – breakfast and lunch – very good, plenty of seating. One concern – at lunch there were often no crew member offering the hand sanitizer, ditto some mornings - saw many people entering the restaurant without using the sanitizer dispensers. There was a large wash basin at the entrance to accommodate 10 people washing their hands. It was seldom used. Eden Café – A well kept secret on the ship. Great salads and paninis + best chocolate chip cookies on the ship. Dining: We liked the idea of 4 individual restaurants vs one large dining room; Better/more food selections; Free Dining Options: Cosmopolitan, Tuscan, Cyprus, Normandie and Blue. All good options but Normandie was our favorite. We like the four restaurant option vs the larger single dining room on their other ships. Although we usually had reservations, all restaurants seem to be able to handle all walk-ins every night. LeGrand Bistro (optional $55PP) Excellent - We enjoyed Le Petit Chef – a Must See for all passengers. The best $55 we’ve spent on a meal in years. Check it out on YouTube. Entertainment: -We’d rate most of the entertainment from 5-7 on a scale of 1-10. Mostly singers, celloists with the Celebrity singers and dancers doing some good shows. -They had an Excellent acrobatic show in The Club. This room is small, but the show ran many nights, so we finally got in with a good seat after a few visits. -Comedian Fred Klett and The Magician ZeeZeus – Bot excellent- Rated 10+ -Beyond the Podium speakers were at times scheduled too close together, not leaving a break for lunch; -Speakers appearing in The Club had not enough room – much too small for some of the audiences; -Movies were shown on the outside screen in the Garden area – most days it was too windy and much too cold to sit – even on days when we were in port and all theaters and clubs were empty, the movie was still outside – Very poor planning. Observations: Major issue: When we had rough seas our room had very loud creaking that sounded like whales crying. We reported this to Guest Relations who immediately sent up the Assistant Chief Housekeeper. By that time the seas settled down and the creaking has ceased. The Next night we again had some rough seas and I awoke at 5AM. I decided to get dressed and leave the room to see if the loud creaking was just our room. As I walked into the hall I could hear the creaking up and down the hall. I walked to the 12th deck and the creaking as 50% louder on that deck. The following night a senior officer was on deck 5 and, as I walked by, he asked how I was enjoying the cruise. I told him about the loud creaking, and he pondered his response for a moment. He then told me they are aware of the issue and a crew of engineers will be boarding the ship in Southampton to diagnose the problem. I appreciated his honesty. We’re booked on the Edge in 2020 from Barcelona to FL and ‘ll be checking to ensure this issue is resolved before finalizing that cruise. During the dinners, we spoke to passengers from all floors – they had the same experience. Although we’re booked on the APEX in Oct 2020, we need to watch this problem. It will be deal breaker if the problem is not resolved. Balcony rooms – Everywhere we go we meet people who have balcony rooms with the infinity window. Most people we spoke to dislike/hate them. Many said they will never sale on the Edge again with these windows. Others want a balcony room with the old style balcony rails. I suspect unless Celebrity changes this issue on future Edge type ships, they will be sailing with primarily suite passengers. Library – This is no more on the Edge. They now offer a single shelf with a dozen books and some magazines – many people complained about this. Rooms – For Edge type ships, we like the starboard side rooms. Reason is Celebrity always puts the Magic Carpet dockside to show off the ship. Read Less
6 Helpful Votes
Sail Date: April 2019
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 ... Read More
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 days of pure displeasure. Many of the crew had bad attitudes. I experienced one of the Supervisors making excuses regarding sanitation methodology. With this type of Management attitude, no wonder the virus continued to expand. I missed two ports and NEVER once heard an apology from the staff. The gym was closed. Many other on board amenities were curtailed -- however, the Casino was always open when not in Port. Self-service at the buffet was curtailed. You had to beg for sugar, salt, pepper, catsup, etc. If you contacted the norovirus, you were quarenteened in your cabin, with your cabin key confiscated. You food was delivered to you on paper plates with plastic utensils. If you had a cabin mate, you could sneak out with them and continue to spread the germs, with no reprocussions unless caught! Thanks to a "sneaker", to whom apparently rules do not apply, I got sick and so did one of my friends! Norwegian, you need better sanitation and better monitoring of sick passengers. I was very disappointed with my cruise and will think long and hard before booking another NCL cruise. The specialty dining was great at Le Bistro, good at La Cuchina, very good at Moderno. I missed the dinner at Cagney's due to the Norovirus. The two dining rooms had very good food, but they tend to seat solo cruisers in the middle of the floor, and couple's get the better tables. Us solo cruisers DO PAY FOR TWO, and only eat for one. The service was hit or miss. Many of the crew had bad attitudes, probably because they had to do the work of multiple crew members because of the crew members who were sick with the Norovirus. I missed a lot of the entertainment, trying to avoid the Norovirus. When I did go to a show, there were groups of passengers talking and being disruptive during the shows. The entertainers were very talented. The trivia was strange, not really testing knowledge, but asking a crew member's age. Read Less
6 Helpful Votes
Sail Date: April 2019
I was told by many people Norwegian was an upscale cruise line. DON’T BELIEVE IT. No one knows what is going on and they seem not to care. The employees don’t go out of their way an inch. The famous work Is “no”. There are a ... Read More
I was told by many people Norwegian was an upscale cruise line. DON’T BELIEVE IT. No one knows what is going on and they seem not to care. The employees don’t go out of their way an inch. The famous work Is “no”. There are a few crew members that actually will get you information but they are the minority. Not many crew members smile and if you have a question or ask “why” for any reason they will argue with you. The food is terrible if you don’t pay for the upgraded restaurants. Do yourself a favor if you still plan on going on this cruise line, , take the upgraded food package and insurance. There is an epidemic of the Niro Virus. I was told over 200 crew members were quarantined and a lot of passengers. All the food cases are wrapped and you have to be handed what you want. They will not let anyone take it themselves. There are crew members spraying your hands entering and exiting the food areas. The captain made an announcement that all the people that had the virus were not allowed to leave their rooms. The ride into Dublin was a disaster. They had 6 tenders and over 1000 people. The lines were long and people missed their excursions. No one on the cruise line seemed to care. I have a horrible allergy to mushrooms and asked for a peanut butter and jelly sandwich because I could not chance eating the items that were available in the buffet. I was told to call room service by a supervisor in the buffet restaurant. Everything about this cruise was a struggle and very uncomfortable.. You will be taking a Hugh chance on this cruise ship. Read Less

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