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Sail Date: March 2019
We love to try the Royal Princess and a few of the countries it was first time visiting Loved everything and enjoyed every moment on the beautiful Royal Princess. Loved everything from sports activity to excursions dancing shows ... Read More
We love to try the Royal Princess and a few of the countries it was first time visiting Loved everything and enjoyed every moment on the beautiful Royal Princess. Loved everything from sports activity to excursions dancing shows participation playing games,Zumba walking on the track on the back of the ship. Loved to sun tanning on deck beside the pool, occasionally enjoy the hot tub on the sea days. Enjoyed very much the ceremony of the crossing the Equator it was so fun. The dining service was amazing enjoyed delicious dishes,beautiful displays of delicious desserts . We had three formal evenings I love to dress up and have champagne enjoyed that very much also enjoyed some of the art shows. Most enjoyable experience was when we arrived in Peru it was first time it seemed like a different world seeing the Candelabra from the excursion boat was amazing experience, and also Nicaragua was our first time amazing place beautiful people (we also loved La Serena Chile.) Loved all the cruise members of the Royal Princess. Thank you we had a wonderful trip. Read Less
1 Helpful Vote
Sail Date: March 2019
Ports of call interesting.We havd never been to these countries on the Pacific side of South America.. Going this tome of year we expected, and received waem weather. Having sailed with Princess several times, with very positive results, ... Read More
Ports of call interesting.We havd never been to these countries on the Pacific side of South America.. Going this tome of year we expected, and received waem weather. Having sailed with Princess several times, with very positive results, we picked this itinerary. Being familiar with the Royal Princess, having sailed with her before, and having been told that she was refitted with new mattresses, new wi-fi, new Medallion sophistication our expectations were very high... We were given the wrong information.. With the exception of a few members of the crew, the staff was efficient but without personality. We seldom saw the ship's officers, common on most cruises. The captain was glib and amusing from the bridge. We laughed at his "rolly-poly to describe any rough weather. The entertainment was very good initially, but the last vocalists were not familiar with the passengers' preferences. Our biggest food problem was we found hair several times in our meals. Not what we expect from Princess Read Less
4 Helpful Votes
Sail Date: March 2019
The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - ... Read More
The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - Entertainment all in Spanish (good for South American passengers) - Day of departure (must leave room by 8am) - Restaurants- can not chose where to sit and you get half hour slot to attend restaurant otherwise you will not enter. For instance, number 312 must attend dinner by 7-7:30pm. Furthermore, lido desk 9 all 5 restaurants serve same food - No English Channel on TV - You must pay tips at the end in American dollars, and must be on credit card. Coming from UK we only had debit card -Orange juice is waterly, and jo hot drink throughout the day apart from breakfast and afternoon tea at 4pm - Desk 2 is noisy and you hear music playing. It is annoying to hear at 11pm! Good: -Some islands were beautiful -We had nice guy who did the room -Gym - interior nice Read Less
Sail Date: March 2019
The Delfin III was better than I expected - accommodations, food, service. - Cabin. Our cabin was quite large (unlike other small ship cruises I have been on), with a huge well supplied bathroom, king bed & enough room for us to ... Read More
The Delfin III was better than I expected - accommodations, food, service. - Cabin. Our cabin was quite large (unlike other small ship cruises I have been on), with a huge well supplied bathroom, king bed & enough room for us to store our clothes & luggage. The floor to ceiling window was great. The A/C worked very well & we needed it. - Service. The guides were very knowledgeable, helpful & friendly. The dining room was excellent. I was glad that there was a medic on board because I had intestinal issues that he helped me with. - Food. We enjoyed our meals - lots of variety & good quality. I like that they used locally sourced food. - Programs. The on-ship programs were not very interesting to me. - Excursions. Most of the excursions were on a skiff. I enjoyed the early morning one with breakfast served on the skiff. My favorite was the jungle hike - I wish we had more of these. The guides were particularly helpful on the hike. We also went to a local village which was somewhat interesting. Read Less
4 Helpful Votes
Sail Date: March 2019
Excellent itinerary on the NCL Sun. Small ship for 14 days, but the itinerary is awesome. We did two days in Buenos Aires before the cruise (must do the hop on hop off bus) and then did two days in Santiago after the cruise. This is a ... Read More
Excellent itinerary on the NCL Sun. Small ship for 14 days, but the itinerary is awesome. We did two days in Buenos Aires before the cruise (must do the hop on hop off bus) and then did two days in Santiago after the cruise. This is a long vacation but do worth it. Ushuaia is awesome little town at the end of the world. Falkland Islands was fun. We did the 4x4 penguin tour which was excellent. Getting to see Cape Horn and the end of the continent. The Chilean fjords were awesome--balcony room is recommended for this cruise to see everything. The glaciers were also very nice. Pack your winter gear for that portion as it gets colder as you go south. The cruise ended in San Antonio and we had to pay $100 to get a private car to take us to our hotel in Santiago. Santiago is an interesting city with lots of recent history. Must see there is the Human Rights museum and take the funicular up to the Mary statue. On the ship, we ate at Le Bistro --nice -- and Los Lobos and La Cucina both twice Los Lobos had good mexican good and was never crowded. On the sun there is a sauna and steam room that you don't have to pay for. That was great for a 14 day cruise. Take advantage of it. The spa locker room is small as well as the relaxation area after your sauna. The buffet was normal and got boring after a week, but there is something for everyone--the buffet had some special ethnic nights which was good. Read Less
1 Helpful Vote
Sail Date: March 2019
Great ports, especially the Falkland Islands. Puerto Madryn was not a good shore excursion because we drove for about 2 hours and saw about 20 seals from a cliff about 200 feet up, then about 20 penguins at a different spot from about 50 ... Read More
Great ports, especially the Falkland Islands. Puerto Madryn was not a good shore excursion because we drove for about 2 hours and saw about 20 seals from a cliff about 200 feet up, then about 20 penguins at a different spot from about 50 yards and at the last stop, about 10 elephant seals (all male) from about 100 yards. 15 minutes at each stop! Big mix up with our shore excursion billing which took two days to fix and no apology received! A couple of shore excursion staff were downright rude on several occasions, snapping at people and a very disorganized debarkation for shore excursions. We will do our own planning from now on. Rest of the crew were very friendly and efficient x they were a pleasure. A couple of shows were good, a couple were poor. The ships dancers, singers and band were excellent. Enjoyed the cruise other than some shore excursions. Read Less
2 Helpful Votes
Sail Date: March 2019
Booked this cruise as a means to achieving a long held curiosity to see South America. By sailing this cruise from Buenos Aires to Santiago and following that up with the Santiago to Miami leg we were able to see a great deal if not the ... Read More
Booked this cruise as a means to achieving a long held curiosity to see South America. By sailing this cruise from Buenos Aires to Santiago and following that up with the Santiago to Miami leg we were able to see a great deal if not the full monty. Not much space to do justice to 30great days but I’ll try! The Sun is a small ship and did suffer because of this at times on the first leg on sea days. This was especially true of the buffet where spaces were frequently at a premium. Size also meant that the options for light dining at lunchtime were very limited. Sandwiches were limited to filled croissants and there were few cold meat options. By contrast I found the range of choice in the main dining room to be excellent. In 30 nights I never duplicated a main course choice and was never disappointed. Of the speciality restaurants if found La Cucina and Los Lobos to be very underwhelming, but Le Bistro was excellent. We thoroughly enjoyed the entertainment in the Windjammer, especially Kiefer Wiley, who always kept the party going. A young pianist, Walisson, had joined the ship’s crew at Buenos Aires so it was early days for him but he settled well and was well worth a pre dinner listen. We caught a performance by the ship’s singers in Bliss one evening. Backed simply by electric piano, they were superb and distinctly better than in the over amplified main theatre. The show and produced a similar quality performance at each of the Jazz Brunches we attended. Old adage if you’re good enough you don’t need to be loud. We didn’t use any of the ship’s excursions, joining fellow Cruise Critic members on a series of excellent trips. Not once were we in danger of missing departure and one of the early questions we were always asked was when does the ship leave? I’ll probably give a thorough review of each excursion on a post under South America Ports of Call. Special stand out mentions now however for Dennis Purtov at Puerto Montt and Patricia at Trujillo. We also had great experiences at Valparaiso, Coquimbo and Puerto Chacabuco. I have to say that embarkation at Buenos Aires was excellent. A clean, comfortable waiting hall, a speedy transition through check in and a good transfer by bus to the ship was a really good quality service. Compare that to the sloppy positioning of colour tag luggage, muddled exit pathways and haphazard progress through security at Miami and it was like being in two different worlds... and it wasn’t the third world country that was shown up! Just an extra point of minority interest. It was so nice to be able to run on the Promenade deck and not feel guilty. Runners don’t have to feel compelled to run on treadmills in a humid gym or up on an exposed top deck. We made so many new friends on this trip and hope to meet up again some time. A lot of that was down to a really active Cruise Critic Roll Call, so thanks for making it all such a great trip! Read Less
Sail Date: March 2019
We had already booked a 12 day Galápagos Adventure with another company. Our travel agent suggested the Aria post cruise as we were already in South America! The Aria is state of the art, gourmet food, 4 enthusiastic knowlegable guides, ... Read More
We had already booked a 12 day Galápagos Adventure with another company. Our travel agent suggested the Aria post cruise as we were already in South America! The Aria is state of the art, gourmet food, 4 enthusiastic knowlegable guides, and adventures galore. Imagine breakfast floating on the Amazon, paddling a dugout canoe with a tarantula swimming alongside, Mimosas in a skiff at sunset and nighttime searches for anacondas! I kid you not! It is worth every cent and memories will remain forever! Please do not buy Jaguar handbags from the locals. You cannot bring them back through customs! But do buy their silver jewellery, fruits, nuts and beaded earrings. Customs also confiscated spices, seed necklaces and bracelets. The Aria Amazon had a great little gift shop with a tasteful selection of both costume and expensive jewellery at fair prices. Meant to have a massage but no time! Be sure to attend cooking class and a Pisco Sour workshop! Read Less
5 Helpful Votes
Sail Date: March 2019
Having read so many bad reviews about Magellan we were very surprised and delighted that we enjoyed our cruise so much. The ship was a proper old fashioned, lovely vehicle and so much nicer than those ghastly things which look like a block ... Read More
Having read so many bad reviews about Magellan we were very surprised and delighted that we enjoyed our cruise so much. The ship was a proper old fashioned, lovely vehicle and so much nicer than those ghastly things which look like a block of flats on a barge. We found our cabin very adequate and it was kept scrupulously clean by our delightful steward Putu. Shower was excellent and endless clean towels. The food and service we found to be excellent and lots of choice and everything very crisp and fresh. We found all staff very very kind and helpful and cleanliness throughout the shop was faultless. We were not very interested in entertainment as we love sea watching and sky watching and reading so could entertain ourselves.The ship seemed very buzzy and fun though if one wanted entertainment. We would have liked more information about where we were at sea and maybe maps. We were not very happy with one of our excursions and found staff not very able to deal with this and the other people who complained. Dealt with now. A small complaint about an altogether great value and very very lovely cruise. Cannot wait for the next one already booked. Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise itinerary was great plus there was an excellent deal for solo passengers. I booked an inside and was upgraded to an outside cabin, L shaped beds, but a reasonable size, with shower, a decent size. It was set up for someone with ... Read More
This cruise itinerary was great plus there was an excellent deal for solo passengers. I booked an inside and was upgraded to an outside cabin, L shaped beds, but a reasonable size, with shower, a decent size. It was set up for someone with mobility issues, extra handles in the shower room and a pull down seat in the shower, but these didn't get in the way at all. Shower/hair gell and conditioner were in two containers in the shower plus small bars of soap were provided. A kettle with tea/coffee was provided in the cabin plus a TV (but no BBC world service just a French channel giving news in English?). There was no daily newspaper to catch up on the news available as I had always had on other ships. The first two days was open sitting at dinner time with no allocated table which a lot of people didn't like (I didn't mind), then I was allocated a table but given the time of between 6-8 pm so after people joining at different times, my table agreed a time for us all to come, so that worked well. For a solo there were a lot of get togethers but I found I met a lot of people, just by chatting to whoever sat next to me. The jacuzzi was always sociable. I did a couple of ship excursions which were well managed, as you would expect, and priced reasonably £38 for a half day. The shows were ok and due to the numbers on board, there was only the one around 9pm, then another entertainment around 10pm. Quizzes were generally at 9.30 and 4pm and well attended (It was obvious some people do lots of quizzes as they regularly won). We didn't have a message from the captain at noon, which I enjoyed on other ships. There was one gala night (usual shake hands with the Captain, photo then into lounge followed by introduction to staff) and another evening termed 'elegant' the rest were casual though most men wore shirts and trousers and ladies smart trousers and tops, or dresses. Sea days there was usually a lecture (I found them so so) a creative writing session (this was great fun, really enjoyed this), deck games and a fitness session, plus the quizzes and other get togethers. Embarkation seemed a bit mixed, after an eleven and a half flight, I just wanted to get on the ship and it wasn't clear whether we had to take our own cases from the coach or not. Disembarkation worked well. I bought the Premier package before boarding which paid for gratuities, most cocktails and other drinks on board (not speciality coffees) and a small bottle of water. There was also a bottle of wine as part of this. This was reasonably priced and just made things easy for me as a solo to have a drink when I wanted. Read Less
7 Helpful Votes
Sail Date: March 2019
Last minute cruise with interesting itinerary; however travellers beware, you get what you pay for. The ship has limited facilities for pleasure on sea days; the entertainment was poor at the best of times. The excursions were not great ... Read More
Last minute cruise with interesting itinerary; however travellers beware, you get what you pay for. The ship has limited facilities for pleasure on sea days; the entertainment was poor at the best of times. The excursions were not great value for money and were limited. Excursion staff had limited knowledge and did not understand you as their English was limited. This also applies to the reception crew. If you wanted to lose weight on a cruise this is the one to go on; the food was extremely poor with limited choice and odd combinations of food were put together. What the chef described as a cheese and onion tart was in fact a slice of quiche served with parsley sauce. The chef obviously lacked imagination and flair and did not have an educated palette for flavours. I am well aware of food recycling to ensure budgets are met; however I think bread and butter pudding or a combination of different egg custards everyday can get boring especially when lacking flavour. The best meal of the day was breakfast; however even a microwave technician can cook an egg. On a positive note the superior outside cabin was comfortable and clean. Cabin boys diligent in their work ethic. Read Less
2 Helpful Votes
Sail Date: February 2019
We enjoyed the 49-day cruise in 2015 and decided to do this 30-day cruise. It is almost the same itinerary, beginning at Buenos Aires, but without Brazil. Good cruise, especially having Michele Tuvo as the Captain. He is the best we ... Read More
We enjoyed the 49-day cruise in 2015 and decided to do this 30-day cruise. It is almost the same itinerary, beginning at Buenos Aires, but without Brazil. Good cruise, especially having Michele Tuvo as the Captain. He is the best we have ever had! He was very good about telling the passengers when there were whales, dolphins, turtles, etc around the ship. The Captain was out-and-about the ship daily and readily interacted with the passengers. He always ends his announcements with "...nevertheless, Bye bye!" It is unfortunate that Princess does not provide a Bridge Director on cruises any longer. There were 6 sea days on the Buenos Aires to Santiago leg, and 9 sea days on the Santiago to LA leg. The food selections could have been better. There were a number of nights we chose to eat in Horizon Court rather than the dining room because there was nothing appealing on the menu. The deserts are especially disappointing. They look pretty but are mostly tasteless. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise for the itinerary. That part was very good. Ship was obviously very pretty at one point but looking a little shop worn now and the food dept need a total overhaul. Staff (outside of the front desk and a few ... Read More
We chose this cruise for the itinerary. That part was very good. Ship was obviously very pretty at one point but looking a little shop worn now and the food dept need a total overhaul. Staff (outside of the front desk and a few waitstaff) were very friendly and helpful with smiles and greetings abounding. Captain was out and about every day and made it clear he was happy you chose his ship!. There was always something going on in the atrium and it was extremely loud. To the point that you could not find places to sit and read or converse. The entertainment and activities were well-thought out and varied, however evening shows often seemed to be trying to hard and did not have that "spark'. Small venues were the exception. Many good musicians to be found there. We chose anytime dining and sat with others. Were always seated promptly and usually had the table fill quickly. Service was good except for coffee or tea. That took forever to get and often needed several promptings to get it. They usually forgot the lemons etc. Food was mediocre at best. Steaks and roast seldom done to correct temps. Gristle and fat thru them. Sauces overdone and heavy. Menus rather limited and buffet had little variety. Some deserts were excellent, however, as a diabetic, I had no choices and the one sugar-free offering each day was usually not good. Our cabin steward was fabulous and knew our names by end of 1st day - impressive ! Embarkation and disembarkation was very smooth as were excursion activities. Best I have ever seen. Efficient and effective. Liked the wash stations in buffet rather than the disinfectant, excellent idea. Front desk had a rather surly and poorly trained staff, who rather than say "I don't know" responded incorrectly or just said that it can't be done. Purser made crediting error within the two travelers in our cabin (we had fully seperate credit cards on file etc) and refused to fix it Claimed they could not and we should just write each other a personal check to fix it. Overall, we had a wonderful time as always, met some terrific people, saw new parts of the world and are very happy we took this trip. Next time, however, we will chose a different and less expensive line.. (everything is a la carte with charges on this line until you get to elite level) Read Less
1 Helpful Vote
Sail Date: February 2019
We loved our month long cruise from Buenos Airies to LA. We had a starboard room and it was the bomb. As we sailed around the point, we had amazing views of the Chilean Andes. The crew was wonderful but the Chef should retire. Sadly, ... Read More
We loved our month long cruise from Buenos Airies to LA. We had a starboard room and it was the bomb. As we sailed around the point, we had amazing views of the Chilean Andes. The crew was wonderful but the Chef should retire. Sadly, this is the only PrincessCruise where the food wasn’t consistent. Plus, can’t you come up with something other than 27 days of vanilla sauce on the dessert bar? The International Cafe was also a huge miss on this boat. No hot and fresh almond croissants in the morning. Bummer - probably great for my waist. They had to also go to the kitchen to fill your plate and not take it from the case. Not sure why but this really slowed down the process. The shows were so great and we were in love with various guitarists. Movies under the stars were all very good and many very current titles. Other than the food inconsistency, everything else was amazing. Read Less
1 Helpful Vote
Sail Date: February 2019
La ville de départ était Buenos Aires. Il était très difficile de visiter cette ville en taxi car la circulation est toujours arrêtée et le temps pour le faire est trop court. L'embarquement se passe bien, mais ... Read More
La ville de départ était Buenos Aires. Il était très difficile de visiter cette ville en taxi car la circulation est toujours arrêtée et le temps pour le faire est trop court. L'embarquement se passe bien, mais l'atterrissage est pour moi en fauteuil roulant. Je frappe un accroc. Le personnel du bateau n'a pas compris qu'avec mes sacs à dos je voulais débarquer. Passant ensuite à la douane de San Antonio, le transfert du port que j’avais payé très cher n’était pas présent. Ce fut difficile et long de négocier un transport pour moi. Le navire est généralement accessible en fauteuil roulant, la cabine aussi. La nourriture, 3 étoiles. Les animations et spectacles sont nombreux mais certains sont médiocres. Pour les ports et les excursions pour une personne en fauteuil roulant, sont très difficiles et parfois impossibles. Je m'interroge sur les transferts en petit bateau du Star Princess au quai. Que croyez vous qu'il va se passer? Est-ce que je coule avec le capitaine? Je ne retournerai jamais à bord de ce navire. The departure city was Buenos Aires. It was very difficult to visit this city by taxi since the traffic is always stopped and the time to do it before the departure is too short. The boarding is all well, but landing for me who is in a wheelchair. I hit some snag. The boat staff did not understand that with my backpacks I wanted to disembark. Then after passing through the San Antonio Customs, the transfer from the port to the airport that I had paid at a high price was not present. It was difficult and long to negotiate a transport for me. The ship in general is well accessible in wheelchairs, the cabin too. The food, 3 stars. Entertainment activities and shows are plentiful but some are mediocre. For ports and excursions for a person in a wheelchair, are very difficult and sometimes impossible. I wonder about the small boat transfers from the Star Princess to the dock. If a person like me who can not stand does not have the right to board these tenders, what happens if a storm forces the evacuation of the ship, I sink with the captain? I will never go back on board this ship. Read Less
5 Helpful Votes
Sail Date: February 2019
We are a group of 3 couples that enjoy taking longer bucket list type trips such as Russia Scandinavia and Australia to name a few. We all have over 10 cruiises under our belts and usually use both princess and celebrity depending on the ... Read More
We are a group of 3 couples that enjoy taking longer bucket list type trips such as Russia Scandinavia and Australia to name a few. We all have over 10 cruiises under our belts and usually use both princess and celebrity depending on the itinerary we wish to do. we always pick upper priced cabins ( aqua class on celebrity and mini suites on princess. For this trip we all were in club class mini suites. Just for demographic purposes we range in age from mid 60 to mid 70. since this trip was such a long way from our homes we elected to arrive in Argentina 5 days early to visit Iguazú falls and spend time in Buenos Aires before departing. The falls were pretty spectacular we stayed at the Melia in the park (pricy but well worth it) . We did all the normal tourist stuff in BA such as recoleta, a visit to an estancia among others. I independently. Arranged most of our ground tours thru a travel agent in Argentina who then contracted all the guides ect which worked out well for us got us private tours and was much less than the ship offerings. Since I regularly folllow these forums and reviews prior to leaving I was a little concerned about the ship and some of the issues raised. As in anything everyone is going to have different views and experiences of the same things so the following comments are my quick general observations The ship is very well kept up but not the new glitzy style some folks like.because of that there was not a large amount of shopping and the venues are smaller. There were 4 production shows all very well done again not the full broadway variety. We were fine with that and enjoyed them all. We were in mini suite d502 a club class mini. Beds were great room steward Ricky Did a wonderful job, the shower worked so we were happy.Just a note the pull out sofa was very uncomfortable to sit on so be warned it may not be great for sleeping. we used anytime club class dining and in my opinion it was great. We had the same staff for all meals, Jon,Arlene and frabrizio were as good a team as we have ever had on any trip. The food was very good, there was plenty and even though I am picky I managed to find something every night. we enjoyed this dining so much we never made it to a specialty dining room. Did not eat in the buffet either. we were very fortunate that captain Tuvo rejoined the ship in ba and took us around the horn. Anyone that has had the pleasure us sailing with him will tell you that because of his great personality and accessibility he is the best, we concur, he and his officers made this trip very memorable. Just an FYI he will be one of the 2 captains to take over duties on the new sky princess as prior reported just a small comment deforestation closing, sometimes people feel that an outstanding review means the reviewer is a cheerleader for the line. In my case I usually call it as I see it and do not hesitate to be very critical if nesessary. Perhaps on this trip all the stars aligned but we really had a pretty flawless experience overall Read Less
1 Helpful Vote
Sail Date: February 2019
We chose the 30-night cruise from Buenos Aires to LA because of the itinerary, this and not cruise line loyalty, is our main reason for choosing cruises. It was our second cruise with Princess. The itinerary was great, we were able to ... Read More
We chose the 30-night cruise from Buenos Aires to LA because of the itinerary, this and not cruise line loyalty, is our main reason for choosing cruises. It was our second cruise with Princess. The itinerary was great, we were able to visit every port which apparently is unusual, we heard that several earlier cruises had missed some of the southernmost ports due to weather conditions. The ship: Although a little older, is well maintained and comfortable. Our inside cabin was on the small side though storage space was good. On other cruises the cabin has been large enough to accommodate a small sofa as well as a chair. Here we only had one chair which meant that one of us had to sit on the bed. The bathroom was also slightly smaller than on other cruise lines. The theatre had insufficient seating for the number of guests, some guests broke the rules and saved seats. We learned to go early and take a book. The Horizon Court Buffet was also short on seating as was the Piazza area around the International Café, especially as we weren’t allowed to take food up Level 7 were there was more seating. Staff: The Captain, Michele Tuvo, was very personable. Probably the best we’ve come across. Our cabin steward, Geordie, was friendly and efficient. Most of the restaurant staff were great, with the exception of some of the buffet staff. At breakfast they were quick to offer coffee or juice but didn’t like being asked for tea. They then brought it to us complete with teabags, too strong and nowhere to put the teabags. The Shore Excursions staff were helpful and well organised. In fact, I had no real complaints about any of the staff except for some of those in Passenger Services, some were good, others rude and unhelpful. Interesting that earlier commentators have said the same – take note Princess Cruises. Food: We ate breakfast in the Horizon Court Buffet and would have liked a little more variety. Often there was only one type of yoghurt and only one type of fruit compote. The system for ordering omelettes was crazy. We only tried it once and after much confusion we ended with a cool and dry result. On other ships and in hotels they make them while you watch and wait. Most of the other hot food was OK but Princess need to find another brand of English bacon. For lunches onboard we alternated between the Horizon Court and the dining room. The food in the dining room was mostly good though the menu was somewhat uninspired. Food in the Horizon Court varied between very good and very bad. A couple of times we went to Prego Pizzeria which was good though the choice was limited. We mainly ate dinner in the Capri Anytime Dining restaurant where we usually shared a table and enjoyed chatting to a variety of people. Food here was mostly very good though some items were rather insipid and there were one or two disasters, e.g. the Yorkshire pudding and a couple of poor quality steaks. We found that the menus were repeated over the 30 days. Entertainment: The guest lecturers were great; the Port Lecturer was funny and informative while the Enrichment Lecturer was knowledgeable and interesting. The guest entertainers were a mixed bag, some good, some not so good. Some gave two or more performances using different material but we avoided repeats if we hadn’t enjoyed their first show. Production shows were a bit of a letdown, they lacked the sparkle of those we’d seen on other ships. I fell asleep in a couple but was able to catch them the second time around as they were performed twice over the 30 day period. Excursions: We joined Princess excursions in most of the ports. We found them to be on the expensive side but they were well organised and most of them were very good. We found the one in Santiago to be poor, we viewed the centre of town from the coach window as the bus drove through, no chance to stop and wander. We also got whisked away from lunch before the included folk show had finished. Puerto Vallarta was also bad with a guide who complained incessantly then demanded tips. We were given only a short time at the things worth seeing and a long time at jewellery and tequila shopping opportunities. Would we cruise with Princess again? Maybe, maybe not, it will depend on itinerary and price. So far Celebrity has been the best of the cruise lines we’ve used. We still have two to come, one with Cunard and one with NCL. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise for the ports and was not disappointed as we got to go to all the ports listed on this itinerary. We had good weather going round Cape Horn. We were lucky to have Captain Michelle Tuvo who has a great sense of humor ... Read More
We chose this cruise for the ports and was not disappointed as we got to go to all the ports listed on this itinerary. We had good weather going round Cape Horn. We were lucky to have Captain Michelle Tuvo who has a great sense of humor and very visable around the ship as well as very informative taking us on this cruise. We saw penguins, sea lions,sea turtles, dolphins etc. Cabin was nice and spacious with a new TV as well as the new beds. Our cabins steward was good always friendly and checked if we needed anything. We opted for anytime dinning which was good. Breakfast in the dnning room was a hit and miss. Some days it seemed like the waiters just couldn't cope even though the restaurant was not full. Food was good but the deserts in the Horizon Buffet standard has dropped. The entertainment was fair nothing oustanding. Expected more Latin American entertainment. Read Less
12 Helpful Votes
Sail Date: February 2019
The outside of this ship is well designed. Not so the inside. First the good stuff. If you like to walk a ship's promenade deck, this one is very nice. It's wide and goes all the way around the ship if you climb a few stairs, ... Read More
The outside of this ship is well designed. Not so the inside. First the good stuff. If you like to walk a ship's promenade deck, this one is very nice. It's wide and goes all the way around the ship if you climb a few stairs, giving you great 360 views of the sea and sky. You can do the same on deck 16, also with a few stairs. The inside is different story. The design is flawed, mainly because of the way the spaces are chopped up, especially in the buffet area. Many activities occur in the atrium, but only about 100 people (out of 3000) can actually see what's going on. Deck six is chopped in a way that makes you go up, and then down a flight of stairs to the dining room. But the biggest fiasco is the poorly designed buffet. If you TRIED to design the most inconvenient buffet possible, you might not come close to this one. You just have to see for yourself. I have been on maybe 20 ships, and have never seen such a poor layout of food service and seating areas. We missed both seafood buffet and the big dessert buffet because it was held in the back portion of the buffet, and no info was posted or announced anywhere. It is a mystery to me that anyone would have ever approved such a poor design. One very positive thing that deserves mention is the sound levels of music and background noise on the ship. The crew and sound people seemed to be very professional and kept volumes at an appropriate level everywhere. In the theater, sound levels always seemed loud enough and without distortion. I mention this because many ships just don't pay attention to this and I have seen poor sound engineers ruin a perfectly good talented performance with distorted volume levels and background music. Read Less
Sail Date: February 2019
On this cruise, Celebrity got the formula exactly right. Great ports, great food, great accommodations, excellent service and spectacular entertainment! What more could you ask for! This was by far the best cruise we’ve ever taken. ... Read More
On this cruise, Celebrity got the formula exactly right. Great ports, great food, great accommodations, excellent service and spectacular entertainment! What more could you ask for! This was by far the best cruise we’ve ever taken. We’ve sailed with Royal Caribbean, Princess and Celebrity in the past and although each cruise has it’s positive and negative points, we’ve found Celebrity to be the best. CHECK IN: We read all the negative reviews about check in and were concerned. There was no need to be. Celebrity was extremely well organized on this cruise and check-in was a breeze. We received email confirmations about staggered check in times. Each deck was assigned a specific check in time, starting from the top deck downward, and the lines moved quickly. DINING: Overall, meals on board were of good quality. Concierge Class were given a delicious lunch in the main dining room on embarkation day. Although we were aware of this, we were not given the time of the lunch until we had checked in. Saved us from braving the masses at the Oceanview Cafe on embarkation day. We avoided eating at Oceanview mainly for that reason. We chose instead to eat all our meals (including breakfast) in either the main dining room or the specialty restaurants. The Main dining room offered a good variety of choices and service was also good. We tried all the specialty restaurants and the quality, menu choices and service were all superb. They were well worth the additional cost. ENTERTAINMENT: Again, don’t believe all the negative reviews you’ve read. On this particular Celebrity ship, entertainment was superb. The shows each night in the theatre were spectacular. The best we’ve ever experienced on any cruise. The cruise director Giuseppe was young, energetic and had a great sense of humor. His ability to engage the crowd, as well as make things fun and light hearted, are unmatched. He was by far the best cruise director we’ve had on any cruise we’ve taken. EXCURSIONS: Overall, the choice and quality of excursions were disappointing and pricing steep. Better communication, directions and signage would be helpful. CLEANLINESS: Overall good, but could use some improvement. Tables in common areas were obviously not wiped down regularly. Rings and stains from drinks and food were still visible. In addition, young Captain Leo was the most visible and personable of all the Captains on past cruises we’ve taken. It was really nice to see him and the rest of his team engaging and interacting with other passengers. All in all, it was a wonderful cruise and we would definitely recommend and sail with Celebrity again. Read Less
1 Helpful Vote
Sail Date: February 2019
I chose the Celebrity Eclipse because I wanted to do its 3 back-to-back South America cruises. So it was the itinerary that was the draw. The ship is beautiful and comfortable.I cannot imagine how its upcoming renovation could make ir ... Read More
I chose the Celebrity Eclipse because I wanted to do its 3 back-to-back South America cruises. So it was the itinerary that was the draw. The ship is beautiful and comfortable.I cannot imagine how its upcoming renovation could make ir any nicer. The crew, from Captain Leo (probably the most visible captain in my cruising experience) to every person working onboard, was excellent....and genunely nice people. My personal favourite was the solo guitarist, Sashi, a charming young woman from Indonesia,with not only a beautiful voice, but also a beautiful personality. She's the whole package and my day was never complete without taking in one of her sets. I'm not really sure what else to add, but I can say that I could have stayed onboard forever. The cabin - and I just had a large inside cabin on the 9th deck - was comfortable, clean and well laid-out. The food at the Oceanview Cafe was a terrific buffet-style restaurant. And the in-house entertainers are so, so talented. This is the first cruise during which I took in every show. In sum, the Celebrity Eclipse has my highest recommendations. Read Less
2 Helpful Votes
Sail Date: February 2019
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had ... Read More
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had been travelling for 20 + hours and we questioned whether this was really necessary at that time. It just seemed a money making exercise. Surely, it might be better to charge more for the cruise in the first instance. There are no tea and coffee making facilities in the cabin and people were going to the restaurant and returning to their cabin with cups of hot water/tea/coffee. In terms of safety, we couldn't see the logic of this. Our cabin on the Deck 8 was good - plenty of storage and an unrestricted view. Our cabin steward - Jon, was excellent. He couldn't help us enough. Unfortunately, on our last days at sea we both contracted a gastrointestinal illness. We had been ashore on an excursion earlier in the day but had eaten and drank very little indeed - only bottled water. We called the Medical Centre and despite mentioning it in the daily bulletin of Sunday, 3rd March that "a member of the medical staff will be seeing you in your stateroom" we were told that someone would collect us in a wheelchair. I visited the surgery twice and my husband once - I was in isolation for 24 hours and my husband for 48 hours. My experience of the surgery was poor. Admittedly, it was 1.30 am but all the staff really seemed interested in, was me signing a disclaimer having had an injection for repeated sickness. I was just left with little instruction re medication and wheeled back to my cabin. At 1.30 am you cannot remember how many times you have been ill and they seemed to insist on a number. The nurse, Bernadette, the next day was very abrupt and I really felt, I was just too much trouble. The Receptionist on duty at the surgery in the morning, was, however, helpful. Customer Relations were good but they sent a letter to my husband when his isolation was over to say they hoped he was better after suffering from the flu. The Medical Centre certainly needs to improve. A lot of the food is warm at best and some improvement needs to take place. The Ocean View restaurant is more like a canteen and not a good experience in my view. The staff in the main are excellent and very pleasant. We enjoyed the talks by the Captain and we thought the entertainment director was brilliant. The entertainment was good but could be improved. Certainly, the show re the tea cup was lost on a lot of people, including myself. We enjoyed the excursions but the PA system was not working for Christ Redeemer trip and this was a pity. Read Less
4 Helpful Votes
Sail Date: February 2019
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are ... Read More
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are beautiful. We’ve done 45 cruises and Guiseppi, at only 26 years old was probably the best cruise director we’ve ever had. He really was made for this job. The captain was one of the most visible we’ve ever seen, attending many events and chatting with everyone. He gave great reports from the bridge twice a day. The theater shows and live music were of extremely high quality. We loved the dancers 4 singers and Cirque-quality acrobatics. Keep that up and we’ll be back lots of times. We love eating in the main dining room and our two waiters were great. Although the quality of the food is down the past few years, Celebrity still has the best dining room food of the standard cruise lines. We appreciated having lobster in the main dining room, even if only one night. Formal nights are gone, for better or worse. Stateroom attendant was very efficient and charming, though they need to replace those horrible do not disturb signs that always end up on the floor. Having great internet really makes a difference and I was more than happy to pay for it. Apple internet center was nice, but should be staffed more often. Beautiful library but need more travel books. The Captains Club host forgot to call us and never sent us info about special events, so we missed all of them. That needs to be much better organized. Would like to have booked a future cruise, but there never seemed to be anyone available, and when there finally was the promotion offered the first few days was over. A lot of folks complained about this and it was a real lost opportunity for the cruise line. Pool, gym and spa were all in the top 10%. The always seemed to be reducing the the buffet just as it got busy, causing long lines. We found it difficult to get a clean table and almost impossible to get a drink from anyone on the buffet level. Port staff was good, but the port terminals in South America were horrible, usually requiring long bus rides just to get from the ship to the terminal and back. Security staff were great. We loved being at Carnival. If you buy tix at right place, you can get decent seats for $19. Don’t pay $600 to get them from the ship. Unfortunately, Rio during Carnival is a difficult place. Everything is boarded up, including every ATM machine, due to roving wild crowds. Everything is closed and most tours are cancelled. We did find a reasonably priced tour to see Impanema, Copacabana, Christ the Redeemer statue and Sugarloaf Mountain. That and going to carnival added up to one wild day. But one day in Rio would have been enough. We never really felt unsafe, but it’s pretty wild vibe if you are over 30; even the locals don’t take their kids out. Unfortunately, the port at São Paulo is 2 hours each way from the city, too far to be practical for an excursion. But Santos port is a nice little city and trying hard to be fun for tourists. We really enjoyed the Coffee Museum, the Pele Museum and the trolley. Montevideo was fun and we did the free walking tour there. Buzios is the St. Bart’s of Brazil, but at 1/2 the price. Don’t pay for expensive ship excursions. Right at the tender port you can get a ship to take you to all 17 beaches with swim and snorkeling stops at three of them and a free drink for $15-20. Buenos Aires is one of the most beautiful cities I’ve seen. Almost as nice as Paris, but cleaner and literally 1/4 the price. Do any of the free walking tours, which can be found on the internet. Read Less
5 Helpful Votes
Sail Date: February 2019
One of our best cruises ever. We have been on 4 cruises with Celebrity, twice on Reflection and now twice on Eclipse. ANd this cruise was just amazing. The ship was perfect, the crew fantastic, great entertainment and from the top (Captain ... Read More
One of our best cruises ever. We have been on 4 cruises with Celebrity, twice on Reflection and now twice on Eclipse. ANd this cruise was just amazing. The ship was perfect, the crew fantastic, great entertainment and from the top (Captain Leo and CD Gioseppe) to our cabin attendant etc. was top top noch. Food was great in Luminae and BLU and spec. restaurants. To all the hardworking people in the Martini Bar, Luminae, Michaels Club, Guests relation, FUTURE cruises, Murano, Qsine (Le petit chef), pool area, pool bar, entertainment, orchestra Ocean View Cafe, El Bacio Security people, THANK you so much for your hard work. You are the reason that we will continue to book Celebrity cruises. And to see RIO during carnival was fantastic - you really cant imagine how big it is, until you are there and discover it yourself. Think we might be back one day. Read Less
5 Helpful Votes
Sail Date: February 2019
I recently returned from a wonderful cruise on the Stella Australis. This was my first cruise and I must confess I absolutely loved it. It was an adventure of a lifetime being in Patagonia and relatively so close to Antarctica ! We ... Read More
I recently returned from a wonderful cruise on the Stella Australis. This was my first cruise and I must confess I absolutely loved it. It was an adventure of a lifetime being in Patagonia and relatively so close to Antarctica ! We embarked at Ushuaia (Argentina), which was a quaint little town (stopped one night prior to my departure). Very scenic and plenty of stores to stock up ahead of your cruise. Then we set off heading towards Punta Arenas, Chile, as our ultimate destination. The ship was immaculate, clean, thoroughly hygienic. I occupied a cabin on the 2nd floor and there are a total of 4 floors for cabins. It's a small cruise ship (~166 passengers) and this actually proved great since by the end of the week you pretty much knew the majority of folks on a first name basis. Average age was around 60+ and predominantly comprised of retired couples from North America i.e. University Alumni tours, along with a sprinkling of European countries such as Italy, France, Germany. I was a solo traveler, there were not too many of us, but we were certainly made to feel welcome and constantly invited to join other tours for drinks etc. Each day/night for breakfast, lunch & dinner you are seated with the same people for the entire duration. Initially, I was a tad worried about this, but I absolutely loved my table companions and we have since exchanged emails to keep in touch. Everyone was exceptionally friendly and outgoing. The cruise is structured as follows: Each day you visit a new location and conduct excursions using the Zodiac boats, for example visiting Glaciers, Cape Horn and the highlight for me Magdalena island to see the famous Magellan penguins . - they were superb! Somedays comprised of 2 excursions per day. A typical excursion was a landing via Zodiac on the beach or coastline, then split into 3 groups based on your level of fitness and interest in the local fauna and Geology. For example, I love to run long distance and hike so each day i took the most challenging hikes. They were very demanding and certainly at times quite treacherous on the slippery rocks and grass but we were always safe on account of the excellent trained staff who accompanied you on all excursions. The staff were exceptionally knowledgeable on the local wildlife and Geology and always made the trips a great deal of fun! There were also hikes that didn't require much exercise and elderly people with walking sticks and who required assistance typically took these hikes. It was wonderful to complete one of the excursions and to be greeted on the beach by one of the staff handing out whisky and hot chocolate = delicious and warm. In terms of day to day activities on the boat, it mainly comprised of relaxing and watching the world go by with a drink or two. There is a fifth floor deck bar (all inclusive alcohol and soft drinks) which was superb! Each morning on the fourth floor Sky Lounge, tea, coffee and snacks were provided around 6am for the early risers - I really appreciated this nice touch. Each evening lectures of the following day excursions were provided and this really helped give you an appreciation of where you are visiting. The food on the cruise was excellent. Varied menu, typically 3 courses (all inclusive) and so many deserts to choose from it was ridiculous :) The waiters were very friendly and often chatted at the tables during meal times. In terms of the excisions, the staff ran this process like a machine and height of efficiency. They assisted all those who needed help getting in and out of the Zodiac. One cannot stress enough, the need for waterproof clothing, gloves, woolly hat and solid hiking boots. You will definitely get muddy if you opt for the more strenuous hikes so be prepared to have a change of clothes each day. The cabins were cleaned thoroughly each day, and new towels provided as one might expect in a hotel. Water was drinkable on the ship. It was very relaxing to watch the world go by in my cabin each morning and realize we were in a new location. All in all i cannot fault this cruise I thoroughly recommend it ! Huge shout out to "Vicky" and Emmanuel - very helpful, knowledgeable and humorous guides. Oh don't forget your camera iPhone will suffice for majority of excursions but i found an SLR with Zoom lens to be extremely beneficial for Magdalena island and close up of penguins One point to note, this is NOT a cruise for young children, they will literally be bored to tears, plus the excursions and getting on and off Zodiacs could be a tad risky for them. There is no WiFi or Cell service or TV/Games for them. It's definitely not one of the Disney type cruises that they might expect. I have 3 children and they would have been very bored on this - I feel it's fair to mention, it much more applicable to Adults who wish to experience an adventure of a lifetime, learn about Patagonia, history and Geology and get away from all the pressures of work and social media nonsense etc. Enjoy! Read Less

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