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3 Helpful Votes
Sail Date: May 2019
In the past, two of my favorite things about Carnival cruises were the Deli, where I looked forward to having a great pastrami sandwich every day for lunch, and the adult entertainment, which always made us laugh out loud. On Carnival ... Read More
In the past, two of my favorite things about Carnival cruises were the Deli, where I looked forward to having a great pastrami sandwich every day for lunch, and the adult entertainment, which always made us laugh out loud. On Carnival Sunrise, the deli was average at best - went there on the first day for my pastrami sandwich but never went back. The sandwich was dry, the bread was dry, the service was blah. We did get to go to the adult entertainment, which was very good, but not because we always wanted to. Sometimes it was our only choice. The redesign of the ship, which made room for more cabins, took away a significant amount of public spaces. There is very little space in the theatre – no way it can accommodate even ¼ of the people on the ship. And despite what it says in the marketing materials, there is no internet café so you better bring your own tablet or laptop. There is no library, which is truly sad because on a 14-day cruise you will most likely read one book and head to the library for another. And there is really only one area on the ship where you can sit and read – it has about 25 seats. During our 14-day cruise, we got to see the crew talent show only once. Why? Because our late seating dinner got us to the theatre too late -- all of the seats were taken -- all of the time. And it wasn't just because of our choice of late dinner. Scheduling activities on the ship was horrendous. Often there was something (like a game show) in the theatre right before the crew show - so folks from earlier dinners went to see it and just never left. When we realized that the only way we would get to see the show was to sit on the stairs, we would rush to the Limelight Lounge to try to catch the adult comedy show. And sometimes that too was filled to capacity – no seats. Another issue with the Limelight Lounge was finding it/getting to it. If you came out of the restaurant you could walk 25 feet right into the lounge. But for some dumb reason, they would rope off the area and make you go up a flight of stairs and through the casino to get on line for the Lounge. The smoke from the casino permeated way passed the casino – you could smell smoke in the elevators and for quite a distance on the adjacent floors. They also did not offer even one night of non-smoking in the casino. On the topic of activities, there were many days when the entire afternoon was trivia after trivia after trivia. Really? That's the best you can offer? While searching in the first days for what I soon learned was the non-existent internet café, I had the chance to speak with a woman who had been on the Carnival Triumph 8 times. She hated what they did to “her” ship and agreed with me on many issues about the lack of space overall. Food: most evenings we sat with our family for the late seating dinner. Our servers were great – funny and attentive. But the service overall was erratic. Some nights everything went smoothly; other nights things were not hot or the wrong dish was served. Don’t know if that was a kitchen issue or if it was our servers.... Food in the buffet area was mediocre and the lines really, really long at just about any time of day. The bakery section needs a real overhaul. Every day they put out cookies that literally fell apart when you tried to pick them up with the serving spoon. How difficult is it to realize that the bowl is filled with broken cookies and crumbs everyday – so change the recipe!!!! Also, there were usually four or five different cakes to choose from – they all tasted the same. We would recommend going upstairs to the Italian restaurant for lunch. They don’t really advertise it, so we stumbled upon it. When you get upstairs (from the buffet area), you will be given a seat number and a form to fill out. On the form you can request specific items in your pasta and it will come to you fresh and hot. That was great. Not so great is that you had to ask for something to drink – ice tea or lemonade. And that would put the server out – “Ok, I’ll try to find some for you!” Why not include space on the form for a beverage – too logical perhaps? The Captain’s party, which was held toward the end of the cruise, was in the theatre. If you are seated anywhere other than the main floor, good luck getting a drink or any hors d’oeuvres. There is no way the servers are going to be able to get to you or climb through groups of people to do so. That’s my take on the Carnival Sunrise. I usually pick a destination and then see which cruise line will get me there within my timeframe for travel and within my budget. I definitely wanted to see the Panama Canal, and the price was right for this cruise. However, I will not take another cruise on the Carnival Sunrise. And sadly, if this ship’s redesign is the wave of the future for cruise ships, I guess I will be cruising less. 25 nights on Carnival 127 nights on Princess 60 nights on Holland America 32 nights on Norwegian Read Less
2 Helpful Votes
Sail Date: April 2019
The only the enjoyable thing on this cruise were the fellow passengers. Staff: Unless they were working for extra tips at the bar or trying to sell you something, they looked and acted miserable. Some practically falling over tired. ... Read More
The only the enjoyable thing on this cruise were the fellow passengers. Staff: Unless they were working for extra tips at the bar or trying to sell you something, they looked and acted miserable. Some practically falling over tired. Food: Im used to military gally food, and thats what they served. And it was the same food served in all four restraunts with only the $40 steakhouse having something different. Cabin: Average size but HOT! Air conditioning was working all over the ship, but not in our room, even the minifridge quit. We tried several times to get customer service to help without success. Slept with wet towels to try and stay cool. Entertainment was more focused on gambling/sales. Comedians and trivia hosts were trying their hardest but were at it for hours and ran out of good jokes. We ended up just playing drinking card games with other guests. Services were adverage, except for the hard sell for the spa/botox. Only had ome working ellipticle. DONT pay the $60 for the VIFP upgrade. Everyone who already sailed with Carnival gets it for free. So you dont get on or off the boat early, you wait for cabin to be called like anyone else. Just another ripoff. Read Less
3 Helpful Votes
Sail Date: March 2019
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had ... Read More
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had difficulty finding our cabin, inside Deck 12 midship. Well as it turned out it wasn't midship it was due aft net to an elevator. Cabin was extremely small, I had to turn sideways to get into bed, never before on NCL that we had an inside that it was this small. Now the specialty restaurants: used to be one price now it priced per item. We had two coupons for free restaurants Steak house and Italian, Steak, ribeye was great, now you only get one salad or soup, one on try and one desert for you free meal...if you want something else you pay for it, like if I wanted the Kansas City steak it was 5 dollars more, for appetizer another 5 bucks.....in the Italian restaurant, well there is no spaghetti and meat ball or meat sauce, no egg plant etc., you can get ravioli's with lobster??? well I had a pizza which was just about the same as the one you get in the buffet. The buffet area closes down, I mean door locked you can't even get a cup of coffee after midnight unless you go to the Local which is a 24 hour limited menu dining area midship and then you only get small paper cups. Now we're smokers and in the morning would like to have a cup of coffee and smoke, the only place to smoke is on deck 17 starboard side of the H20 spice bar, which has no coffee, if you're luck to get to the Margarita place right next door they have coffee only for 2 hours for a limited breakfast buffet and the hours were never the same, after they close it down they drain the coffee, I asked them why, and they couldn't give me a reason. Walking was terrible , with most food stuff in the front of the ship and we're in the back so you see our problem. Now the ship is pretty, but huge, too big , too many people, reservations are needed for almost everything and if you don't get reservations when you first get on you are out of luck. Jersey Boys was great free show, but had to pay to see Havana shop which was terrible, pay to see a show NOT....The itinerary changed three times just before we got on board, we even went to Acapulco, only got off the ship to walk to a pharmacy and back on. Never again on this ship and if all NCL ships are paying extra for meals , sorry but no more NCL. Read Less
Sail Date: March 2019
First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and ... Read More
First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and more. NCL corporate on the other hand were HORRIBLE and need additional training and a means to correct actions, which are truly of their making, which affect their employees. I planned for close to a year to ensure my near 80 year old father’s bucket-list cruise through the Panama Canal was everything and more he could have imagined- and it was. I watched countless hours of YT videos on what to pack, what to expect and any precautions which would help us avoid any hiccups during our trip. I called and emailed our personal cruise consultant and Concierge MANY times before our cruise to ask questions and request any items due to my father’s health and to confirm all was done and nothing would missed off or forgotten to avoid any troubles later. I even went to far as to create a daily guide to help us remember what day it was and what the daily activities were to help us commeroate our time together and scoured over our paperwork before and to comply with all NCL required per our cruise documents to ensure our check-in process and our cruise went as smoothly as possible. My parents even paid for the extra travel insurance just to make sure if anything happened prior to or during our trip medically, we would have some peace of mind knowing we had options available to us for added peace of mind. For our cruise we opted for the prepaid gratuities so we made certain EVERYONE who was due money was paid their dues as they are the hardest working people on the seas. You see them in the sunrise breakfasts and the midnight buffets- they must be vampires cause they never seem to sleep from the baggage handlers and dishwashers to the Captain. Lol. My husband and I traveled with my soon to be 80 year old parents to help with baggage and flew literally across the country from Fort Lauderdale to Los Angels in one day. Every step along with way we were there to help with bags from the vehicle to the airport, gate to gate, airport to hotel and hotel to ship. If we were not there this trip of a lifetime would not have been possible. Everyone we met along the way was awesome- a little hectic but what vacations don’t have great stories to tell from memories made after right?? We purchased a two bedroom- two bath suite for our extended cruise and truly had a great vacation. Everyone from the wait staff who waited on us daily, Susi our Concierge and JonJon our butler were exemplary in helping make sure this was the time of our lives and we cannot say enough great things about them- KUDOS to them all. Our issue arose when representatives from each suite were called together to discuss how disembarkation would go and where to meet. It was at this meeting- during the last two sea days of our trip north of Cuba- that Susi let us know our butler was not covered under the gratuities paid which got an audible gasp in the room. Mind you, HOURS of research, emails & phone calls to NCL were made and videos were watched to avoid circumstances such as this from happening. During my research and even during their Shore Excurision presentation they mention at certain ports, “do NOT display obvious signs of wealth.” Which, to be honest, can apply to any street in any town in the US as well so no shade. Our issue is knowing we were told ALL our gratuities were prepaid under our cruise fare by NCL beforehand we all carried cash to tip our baggage handlers, tour guides, bus drivers and a little more if anyone went over and above and deserved a little more appreication than the standard allowed- not extra money which is truly rightly due those who were not covered as we were told by NCL ALL gratuities were already paid. We were absolutely aghast. We went to our room and quickly pooled all our remaining money we had left to give to him. We purposefully didn’t travel with a lot of extra cash as, who carries cash anymore let alone buckets full when everyone cautions you against doing so and being told they were already paid? When we got into the port of Miami, (Saturday) I emailed our personal cruise consultant immediately about what had happened. I was able to speak with her on Monday as she was out of the country as well and she assured me that as we elected to prepay our gratuities our butler, along with everyone else, was covered but to contact Guest Services and let her know of what they said. I just got off the phone with GS, Anthony (i), I believe was his name and he said Butlers were NOT covered by the gratuities we paid and there was nothing that could be done to rectify the matter and it stated in the seven pages of cruise documents he wasn’t covered. I didn’t have the cruise documents in front of me at the time but when I got home later that evening i went straight to them and in fact the butler was NOT mentioned in my cruise documents as I was told it was. This completely taints our entire wonderful vacation because we actually stiffed someone who absolutely positively deserved it the most and earned every last penny of the money during our cruise as we couldn’t be happier. We’re so upset and disappointed with NCL over this, we cannot even begin to properly express them. SHAME ON YOU NCL for doing this to us and well as to your employees. Shame. On. You. You have absolutely taken a wonderful trip of a lifetime and tainted it with a policy that even your own employees do not fully grasp and in turn cheating hard working employees out of hard their earned money without a means to rectify it?? SHAME ON YOU!! We have been looking for our butler on social media to figure out a means to wire them money via PayPal, Venmo etc they are truly due without success. We are just sick over this whole debacle and pray a solution can be found as this has caused us all unnecessary stress as a result. WONDERFUL cruise and staff - - HORRIBLE Corporate office policy!!! Read Less
4 Helpful Votes
Sail Date: March 2019
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity ... Read More
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity deck on carnival. You have to pay to use the sanctuary on princess, $80 for a day. I think this was ridiculous. The entertainment was non existent. We had 2 comedians on a 10 day cruise. The dining was terrible. We paid $58 for the crab shack. I figured we would get enough food to be full. I got about 3 ounces of actual crab meat. After dinner my wife and I were looking for more food. The overall experience was terrible. I have been on 6 other cruises. Luckily I have has very good experiences on the previous cruises. Princess could have ruined my cruise experience if I didn't have any thing else to compare it to. If you like to sit in your cabin and watch TV all day, this is the cruise for you. If you like to be busy and have fun, don't use Princess !!! Read Less
6 Helpful Votes
Sail Date: March 2019
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available ... Read More
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available after we departed ship, so we purchased our excursions through local vendors. The cruise office required mandatory gratuities charged to my credit card, which made the cruise staff lazy. Service was not a top priority since they didn't have to earn tips. Dining room staff was rude as well as jewelry store staff. One guy insulted me because I couldn't afford a $2000 ring and turned down the credit card application he pressured me to take. There was no midnight buffets and very little activities on sea days compared to other cruise lines I have sailed on. After boarding ship, everything required an additional fee as compared to other cruise lines offering those items for no charge. Food in dining room and buffets was blah, blah, same old stuff every day with no specialty meals. Overall this cruise was very disappointing. Will not cruise with princess again. Read Less
Sail Date: February 2019
Taking a cruise to the Panama Canal was on our bucket list however this ship is a rust bucket that has not been updated since it's inaugural voyage and it shows ! The entertainment is done by the same six people for every night, and ... Read More
Taking a cruise to the Panama Canal was on our bucket list however this ship is a rust bucket that has not been updated since it's inaugural voyage and it shows ! The entertainment is done by the same six people for every night, and is horrible. Every show ended with fewer show goers than it started with. Since Carnival has added the "tips" to your bill -- the service has significantly diminished -- no incentive for top notch service. Like no table clothes on the dining tables, meals delivered at different times for people at the same table, service taking over two hours to complete, cabin service was minimal, etc.. Don't bother purchasing the WIFI -- it's spotty to non-existent. Departure took three hours (Disney takes about 30 min.). We have been on 12 cruises and this was the worst. Take a few minutes and look for a cruise that still provides an excellent cruise experience. I'm not sure if this cruise was representative of the overall Carnival cruise experience, or just this ship however this cruise ship is not worth the money or representative of what a good cruise experience can be Read Less
1 Helpful Vote
Sail Date: February 2019
My wife and I thought Holland America was a step above and tried the Panama cruise. First the ship is in disrepair ie: broken windows, window seal deteriorated causing windows to fog in main dining room, burnt out bulbs throughout ... Read More
My wife and I thought Holland America was a step above and tried the Panama cruise. First the ship is in disrepair ie: broken windows, window seal deteriorated causing windows to fog in main dining room, burnt out bulbs throughout especially at the elevators and Old wooden deck chairs on deck three of which 50 percent were broken. Attitude of the Hotel manager was not his problem. Staff throughout the ship in restaurants, cabins, bars etc. A 10 +++. The main dining room meals were over cooked much of the time during dinner hour though breakfast was fine. First night of cruise turkey was served bright pink ( scary !). One night tuna was so overcooked , it was like saw dust and most left it on their plates uneaten. On another evening the wiener schnitzel was served and waiters came around suggesting that we add gravy before we even tried the dish and through the gravy was not part of the menu the waiters were trying to correct another bad meal. Now the Pinnacle Grill was a great experience but we were forced to pay the extra charge to have good food compared to main dining room and we ate there four nights. Entertainment was very good and we enjoyed every performance. The shore experience in Costa Rica called canal tortuguero was a 100% waste of time. When we arrived by bus, there were bathrooms on the second floor of the building that were so unbelievably filthy that I perferred to not use since thing did not flush and one small sink to wash hands shared by men and women with nothing to wipe hands. The boat tour showed two iguanas,three birds and a couple monkeys. The second part of the tour was a banana plantation which consisted of the bus pulling off the main road to point out a few banana plans and return us back to the ship. So much for a plantation. Holland America charged 100 plus dollars and does not care how bad it is. Now it explains why Holland America does not even get mentioned in many ratings and independent reviews. Read Less
2 Helpful Votes
Sail Date: February 2019
The Ship was Tired. The windows were either dirty and had not cleaned in a while or the plain were in need of replacement. The seals were clearly gone in the double pained windows and we watched water "sloshing" in one window ... Read More
The Ship was Tired. The windows were either dirty and had not cleaned in a while or the plain were in need of replacement. The seals were clearly gone in the double pained windows and we watched water "sloshing" in one window as the Ship rocked. Elevator lights did not function and this was common. Stateroom: Balcony door was difficult to open and handle was extremely lose. Dust bunnies under bed; closet doors did not close properly. Service: in dining room extremely slow-food often only warm and generally same menu everyday. In buffet food okay, cleanliness was lacking as tables were not always wiped and sanitized. Activities: good activities and friendly crew members when we took part. Children's clubs: N/A very few children on this cruise. Overall the programs are very good. Entertainment: very enjoyable! Missed shows from midpoint due to illness. Port and Shore Excursions: Only went on one "excursion" and enjoyed it. I was unable to take many excursions as I have difficulty with mobility and sitting long periods. Disembarkation: Scheduled Time was 2 hours later than arrival Posted on Cruise Info and this resulted in our having to change flights. We were sent to Hospital in Cabo day 14! A virus infected the Ship. Passengers and Crew were falling ill, yet it was not mentioned until day 13. By then it was too late as people were sick. Food was often served cold due to fewer wait staff in the dining room. Tables in the Windjammer (buffet) were improperly cleaned and appeared dirty. Staff were observed standing around talking to each other while tables sat with dirty dishes were often not cleared for a period after the guests had left. My partner ended up in the Medical Centre and the decision was made to send her to Hospital in Cabo San Lucas. When we were advised she would have to remain in hospital a few days as she had "Bacterial pneumonia" I attempted to return to the Ship to pack our belonging. I was informed by the hospital "your luggage is being packed for you and will be sent here for you." I wanted to pack our own belongings, but was not allowed to return. When our luggage arrived we discovered missing items so I phoned the Port Agent (which was listed on the Guest removal sheet) we were given. This went no where so 2 hours I phoned Royal Caribbean's Customer Service 1-800 number. I was simply told to fill in a lost and found report on chargerback.com. The items were listed on the sheet of items we were provided, however, we never received them. Numerous calls to Royal Caribbean has only left me running in circles. No resolution! We are left to believe it is simply not a major concern. Each time I called I received a slightly different response. The last response basically placed turned "missing items" into our responsibility. SUMMARY! The WORST Cruise we have ever been on! We have been on 16 in total. Ship needs a great deal of work (total refit) as there are many many areas that need attention. Food was okay, but disappointing! Ship packed our belongings and "items" were "MISSING". When I reported this my report was not taken seriously. Customer support was anything but supportive. Simply stated: we WILL NOT BE CRUISING WITH ROYAL CARIBBEAN AGAIN! Read Less
Sail Date: February 2019
We wanted to go to the Panama Canal and the time of year worked best for both my husband and I. We also thought we'd try a different cruise line (we were very sorry we did). We were on a 14-day NCL Star cruise through the Panama ... Read More
We wanted to go to the Panama Canal and the time of year worked best for both my husband and I. We also thought we'd try a different cruise line (we were very sorry we did). We were on a 14-day NCL Star cruise through the Panama Canal, starting in Miami and ending in Los Angeles. The cruise itself was very good. Enjoyed the canal and the scenery. The ship was good, the room was great, and our cabin stewards were good. First, let me tell you that we have cruised mostly with Holland America. Holland America has some of the best foods we have eaten. Just got off a cruise in September to Alaska, food was fabulous. It's always exciting to see whats on the menu for the night. On the NCL we received the free drink package, 4-specialty dinners, $50 of each room for excursions, 250 minutes internet, and 150 ship to shore minutes (never used). The drink package was NOT FREE. Prior to paying off our cruise amount, we received an unexpected pre-billed amount of approximately $450.00. Call NCL, I found out that this is for the pre-paid amount for the tips for the FREE drink package. So the FREE drinks package was not so free after all. You might think that you're going to drink $450 on your cruise, I think you might be surprised. We were mostly sitting on Deck 6, never once in 14-days did someone come by to ask if we wanted a drink. We would have to take the elevator up to either the casino on Deck 7 or Deck 12 to get a drink. Of course you free package includes only one drink at a time so if you plan to drink, plan to take many trips to and from the bar. The food was the WORST food I ever had on a cruise ship, and I've taken 12 cruises. The main buffet for breakfast in the yogurt bar area was a daily a mass of frozen fruit (berries). They had two egg stations (omelets, poached), took forever sometimes. The food was bland, never any seasoning. On day two I asked if they had any salsa, I was directed to two bottles of tabasco sauce. If you wanted to use the tabasco sauce, you would have to hunt for the bottle on the table(s) (again only two bottles) and asked to use it. Salsa? The food persons would shake their heads "no". The piles of bacon were good. Scrambled eggs, no salt or pepper. WORST FOOD EVER. The main dining room, Versailles and Aqua (another non-reservation restaurant) had the same menu (and is the same menu for both restaurants) for 14-days with the exception of a change in a salad or soup. The main entrees were exactly the same for 14-days in both restaurants. EXACTLY THE SAME. The food was tasteless and bland. For example, they had Chicken Fried Chicken. The meal consisted of a small scoop of mash potatoes (no seasoning), cold slaw (never saw it ever), and small portion of sweet corn (no seasoning), one filet of chicken with no bones (ordered it twice and my husband once), which I am positive had been frozen prior and was of the same height and same roundness, so I'm sure it was packaged. And no, it was not a pounded down piece of breast. Think frozen veal cutlet. And then also received a leg/thigh combo that was oven baked. Honestly I think they were trying to hide the frozen chicken fillet. Leg/thigh combo was breaded and no salt, pepper, or other seasoning. They had a shrimp burger which i did hear people comment on as good. They had a hamburger, the burger was an inch think and had a roll of some kind, which was fresh baked. No seasoning, tasteless. Also on the menu was a Philadelphia cheese steakwhich because my husband is from Philli he wouldn't even order (it looked all bun and tons of bell peppers). Chicken salad sandwich consisted of two ice cream scoops of chicken salad on one piece of bread (hard to eat as a sandwich). Salads consisted of mostly bell peppers and some salad. Sometimes the lettuce was crisp others soggy. In the evenings the specialty restaurants were better. Italian was decent (bland), steak house, steak was good but it was good because it came with a couple different sauces. The steak itself was not cooked with salt or pepper. We ate at the speciality Chinese restaurant. Food was awful after waiting two nights for over an hour to get in. One of the better places was O'Sheehans which was kinda like a pub...but if you ordered Nachos, you had to request 3X's the amount of cheese and sour cream or you ended up with a bowl full of chips. No salsa again. The whole entire time getting a table seemed to be a problem. They ran your card, had to mess with their computer, had to write the table number on a piece of paper, person had to find another person to take you to your table, which also wouldn't be the person waiting on your table. I really loved at the specialty restaurants when you were finished with your meal, they would give you a comment card and request that you filled it out right then and there. Even our local Shari's doesn't do that. Comment cards were always on the tables. Certainly cheapens' your experience. One comment was WORST FOOD EVER! Also, when you used the specialty restaurants, even though they were free to us as part of the package, we still were charged a 20% gratuity for the cost (each menu had a cost per item). When we received our bills it was zero dollars with a note at the bottom that they would charge you 20% gratuity with was on our mail ship bill. Television had that same 4 movies the entire 14 days. Thank goodness for the news channels, which intermittently went off/on. We reported the green screen to the front desk, they sent someone to check out our TV and told us it was the reception. No kidding Sherlock!! With the newer tv's, you can't even get a DVD from the internet cafe. You got what they had and that was it. I did use my 250 internet /wifi minutes and then had to buy some more. It worked great. If you wanted to use your NCL app on your iPhone, you had to log into wifi (hence you use those 250 minutes really fast). Never used the ship to shore telephone calls. Did the excursions, they were good. Room service was excellent as also. We were charged almost $14.50 per person per day for service charge for our room ($29.00 total) which we gladly paid. If you ordered food room service, food was free but you were charged $7.95 for delivery. Room service was better than looking at the tasteless food so I ordered lunch several times. Salad was always crisp. Fruit came fresh. Bottom line, I would NOT RECOMMEND ever going on a Norwegian Cruise Line cruise ever. We went on two cruises last year, food was unbelievable. Both were on Holland America. The closed lobster I saw on NCL was in some corn chowder soup. HAL always has lobster night. NCL FOOD WAS HORRIBLE. LET ME REPEAT MYSELF, HORRIBLE. WARNING, DO NOT GO ON NCL. I was actually relieved to get on an airplane and get some decent food. Thank you Alaska Airlines for making my last day on my 3-week vacation from LAX to PDX an enjoyable and pleasant one, and thank you for the wonderful food. Read Less
Sail Date: January 2019
Choose cruise because Panama Canal was a bucket list. The ship getting on and off was rather easy, The evening shows was not the quality we are used to with Royal Caribbean. The afternoon filler entertainment was boring and we had other ... Read More
Choose cruise because Panama Canal was a bucket list. The ship getting on and off was rather easy, The evening shows was not the quality we are used to with Royal Caribbean. The afternoon filler entertainment was boring and we had other couples tell us the same thing. The anytime dining was a mess. We had signed up for the 7pm dining and ended up with the any time room. First night after we boarded and got to the any time room, we ate with rather poor service and after we got done, there was a line to get in that stretched all the way to the bar. Heard from another couple it took them an hour to get a table. Had to constantly get up to refill our drinks. The Hamburgers on level 15 was awesome and ate there several times since we didnt want to deal with the crap at anytime dinning One thing we did like was that they had 1st run movies running all the time either on Room TV and the huge TV out by the pool. Good thing due to the rest of the entertainment for us was boring. Read Less
1 Helpful Vote
Sail Date: January 2019
We choose this for the Panama Canal. It was fine. The two shore excursions were good. We especially like the Discovery, Meet the sloths tour. The room steward was great, best part of the cruise. The trivia was good. The Embarking and ... Read More
We choose this for the Panama Canal. It was fine. The two shore excursions were good. We especially like the Discovery, Meet the sloths tour. The room steward was great, best part of the cruise. The trivia was good. The Embarking and Disembarking was good. The rest of the experience left something to be desired. The food tasted like it should be served in a nursing home. No flavor. The best food was the burger place on deck. The pizza was good. The soft serve ice cream became the best dessert. The ship was dated. The shower was tiny. The front desk was less than helpful. Activities on board were limited. The theater was too small, another show should have been added. The lack of access from the 9th floor to the main dining rooms was annoying. We have completed 27 cruises. This was one of the worse if not the worst. Will not travel with Princess again. We like Celebrity must better. Read Less
3 Helpful Votes
Sail Date: January 2019
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that ... Read More
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that cruise were playing cards or reading. Drinks are watered down so bad that you can't tell if they have alcohol in them or not. Food not terrible but nothing great either. Lounge chairs are reserved (some people leave the towel on them overnight so no one can use the chairs the next day and they don't show up until 2pm (I checked and towels are left overnight) staff should pick them up after an hour or so if no one shows up on chairs. Went through Panama canal but crew had blocked the view on deck 7 so everybody was on deck 12-13 so we couldn't see anything then they try to sell you the pictures that their photographs took. Service stinks, waiters are also bored and it shows, if you want a drink you have to go get it yourself because waiters will not come and see if you want something. Most of the time you're ignored. Drinks are watered down, there is a 20% gratuity automatically added to the bill and they want more... Bottom line: If you're under 85 years old, get on a different ship Read Less
13 Helpful Votes
Sail Date: January 2019
Having had five previous cruises on Magellan there were generally enjoyable I booked this Panama cruise based on the itinerary and then fact that l had so far found the ship to be a friendly, if cheap and cheerful one. However, after this ... Read More
Having had five previous cruises on Magellan there were generally enjoyable I booked this Panama cruise based on the itinerary and then fact that l had so far found the ship to be a friendly, if cheap and cheerful one. However, after this horrible holiday l will never again sail with Cruise and Maritime Voyages We were meant to fly to Cozumel before our first port of call, Belize. About ten days before the start of the cruise we were informed we would be flying to Cancun instead, and that Belize was cancelled. Apparently the flight chartered by CMV was unable to land at Cozumel. Why this was not disclosed until just before departure remains a mystery, however instead of flying to Cozumel and having at leastca short time to explore, we got to Cancun, had a long coach journey to Cozumel followed by a long walk through busy streets to a port where we sat for 90 minutes on an oil-stinking ferry being buffeted about before the 30 minute crossing to the ship. Entering our cabin (4042) on Magellan we saw toilet paper stuffed into a gap between the wall and ceiling. Once we set sail (around 1am) the reason for this became clear as an extremely loud banging noise emanating from this area kept us awake all night. We complained for three days, during which time various staff members came, listened, said it was awful and something must be done, but it wasn't until four days into the cruise that a replacement cabin (4080) suddenly materialised. We had three totally sleepless nights when an empty cabin a few doors away had been available the whole time. Magellan is really showing her age, and there is an obvious cost-cutting exercise going on. The food was APPALLING in both the restaurant and the buffet. The same overcooked fare served again and again, no variety, no taste. Worst l gave ever experienced on any ship. Entertainment was OK but not up to previous standards. Daytime activities more or less non-existent. The day before we were due to dock at Nicaragua this stop was dropped from the itinerary and we e design up in a dreary nothing to do place in Costa Rica. The return flight was also a farce... rerouted in mid-air to an unscheduled stop in Montego Bay where we waited anxiously to see if we would actually take off again or be forced to sleep on the plane. Eventually we set out but without enough food being loaded, so dinner was - literally - a packet of crisps. Breakfast was a cup of tea and nothing else. My written complaint to CMV was acknowledged three weeks later with a standard letter offering nothing but lame excuses. Considering this was the treatment l received as a "Gold CMV' member I can only suppose a first time traveller would not eve have received a reply. The entire trip was a total disgrace and more of an ordeal than a holiday. Read Less
2 Helpful Votes
Sail Date: January 2019
Took Caribbean Princess on Jan 2, 2018 Panama Canal Cruise. 5th cruise on Princess, 9th overall. Everything as expected except condition of ship. Expected better as ship was 8 million revitalization in 2017. Excessive engine vibration ... Read More
Took Caribbean Princess on Jan 2, 2018 Panama Canal Cruise. 5th cruise on Princess, 9th overall. Everything as expected except condition of ship. Expected better as ship was 8 million revitalization in 2017. Excessive engine vibration noticeable throughout ship. Never felt a ship vibrate so much before. Very bad in Palm dining room.Was informed ship due for dry dock in April 2019 to fix. If they had a proper condition assessment program vibration problem might have been known at time of 2017 revitalization. WOULD NOT RECOMMEND SHIP TO ANYONE BEFORE VIBRATION PROBLEM FIXED. Also seems to impact power available for air conditioning at times. Guests who paid $4,000 for canine could not sleep because of vibration and lack of air conditioning in room. Were told that they should have spent more on a better cabin if they expected to be moved. Another cabin was flooded and were reimbursed for destroyed clothing and offered free cleaning. Hallway nearby (on port side of deck 8, wet for almost entire trip, squishy sound when you walked through. It smelled moldy for a couple of days There were faint sewerage smells in our cabin, hallway and in one of the elevators. Not all the time, but enough to notice, and we weren't the only ones with problem. Were told to call when it occurred and had to wait over half hour for someone to come. Elevator with smell was eventually shut down. Iced tea undrinkable and coffee dispensers and ice machines out of service. There was a band aid on smoke detector in room holding it together? Rug on steps to Princess Theater fairly new but not at right height, lower than rest of step (two height levels in each step, front part higher than carpet) seem easy to trip on if not careful. Should not have been allowed unsafe. Similar issue in other areas, rugs lower than surfaces they abut to. Read Less
1 Helpful Vote
Sail Date: December 2018
I have sailed with NCL twice before and each time we have had minor issues but this time it was a total nightmare. Service was well below sufficient, staff was incredibly rude, 2 out of the 11 nights we were awoken at 4am with a ... Read More
I have sailed with NCL twice before and each time we have had minor issues but this time it was a total nightmare. Service was well below sufficient, staff was incredibly rude, 2 out of the 11 nights we were awoken at 4am with a technician outside our door for 45 minutes doing some work to try and get the toilets to flush. The boat was extremely rocky to the point that they had to put out barf bags all over the ship. This was obviously not their fault but then I heard from staff members that the stabilizers weren't working? The pool was like a huge wave pool and they left if open much to our surprise. People were flying around and although it may have been fun was extremely dangerous. Finally, during the second day of this they decided that they needed to close it down. There was a kids club and one sports deck as this is an older and smaller ship. They would take the kids out of the kids club to the sports deck and kick all the kids/young adults off the only place on the ship for them to hang out for 1-2 hours at a time. Terrible planning for a Christmas cruise that is obviously going to have children of all ages on the cruise with nothing else to do but play on the sports deck. Some young adults were in the hot tub - well behaved- and simply sitting inside the tub as the sports deck was closed yet again. There were 7 in the tub and 2 sitting on the edge with their feet hanging in the tub. The lifeguard, who was not even watching the kids in the pool most time called security because there were more than 8 kids in the tub (although two were sitting outside the tub)and was going to ticket these kids? What a fiasco. I spoke with the safety supervisor and he was extremely rude to me. He didn't like the way that I was standing while I was talking to him and called me out like I was his child. Keep in mind that I am a grown adult with three teenage children. My husband, on another occasion, was in the public washroom and a cleaning attendant came in and told him to hurry up because she needed to get in there. I don't even know what to say to this one?I spoke with the Staff captian regarding this incident as well as many others that occured - too many to name here and he simply said "oh, sorrry and by the way what nationality are you?" He wanted to know if I was Amrerican because he said that they get sued all the time by the Americans and they have to be careful?! I told him that I was a Canadian - not that it should have made any difference. I have sent an email to NCL and was told the resonse period would be 15 business days. I am at 33 business days! Apparently there is a BACKUP for this particular ship!!! Well that says it all doesn't it? Apparenlty there were mechanical problems on this ship for the two sailings prior to mine (but it appears that they were indeed NOT fixed for my sailing either). So extremly dissappointed in the lack of service both while on the ship and now. We have sailed on over 20 cruises - will never go back to NCL. Read Less
6 Helpful Votes
Sail Date: December 2018
We chose this cruise to celebrate my parents 50th wedding anniversary. I loved the itinerary, but wish we would have chosen other staterooms on a different deck. Overall the ship needs overhauled. Quite disappointed in the ... Read More
We chose this cruise to celebrate my parents 50th wedding anniversary. I loved the itinerary, but wish we would have chosen other staterooms on a different deck. Overall the ship needs overhauled. Quite disappointed in the photography....same 2 backgrounds offered for the first three nights of the cruise. One of those was a white background and it was offered another 2 nights. How many photos with a white background do people need/want?!? The entertainment was ok, the best part was trivia with Hammertime. Trivia with Yris was lame for those not from Mexico -- really all her trivias had bonus questions for Mexicans. There was not as much offered as I would have expected on such a long cruise. NYE was something I was looking forward to on the ship, and I was disappointed. I went to the deck party, but instead of the Princess band hyping us up for the New Year, they played slower songs. Certainly not the hopping party I expected. There were too many children with not enough to do, the playing around in the elevators and running up and down the halls was disruptive and impacted our enjoyment. Do not take your children on a cruise of this length with so few port days without planning something for them to do, Princess will not do it for you. For notes on my cabin, please see that section. It alone has me questioning any future cruises with Princess. Read Less
8 Helpful Votes
Sail Date: November 2018
This was my first cruise ever and I came in completely optimistic, but it was an absolute disaster. From the first moment I entered this ship, you are greeted with this musty smell of this aging ship. The smell would soon become the least ... Read More
This was my first cruise ever and I came in completely optimistic, but it was an absolute disaster. From the first moment I entered this ship, you are greeted with this musty smell of this aging ship. The smell would soon become the least of my problems as the journey went on. My interior room was okay but extremely dated. Everything was functional, but the antiquated look was very depressing. They combined both of my twin beds to make it queen sized, but the gap in the middle of the bed was very uncomfortable to sleep in if you like to sleep in the center. You could see how worn the bed sheets were and how desperate they needed to be thrown out. Air conditioning was either really hot or really cold, so it was hard to adjust it to my preferred setting. The lighting was more than adequate. The TV channels were extremely limited. It was almost all advertisements for other RC products trying to make you purchase your next vacation, buy chocolate diamonds, go on Symphony of the Seas, and go to Coco Cay. They did have about 2 sports channels, 2 children channels, 2 news channels. There was nothing truly entertaining to watch for an adult on vacation, which was disappointing to say the least. Try to bring a tablet so you can watch something entertaining. For the restroom the shower size was more than adequate with perfect pressure and hot water. I could hear everything going on the floor below me where the employees were hauling equipment at any hour of the day. Overall the room was a mediocre Motel 6 at best with some redeeming qualities. My stateroom attendant was really attentive and had my room looking fresh twice daily. He was the lucky charm that the room needed. During my stay my friend and I were harassed on multiple times by security. They accused us of being staff sneaking into guest areas. It was quite offensive that were were the only ones being asked this question every time this happened. Clearly they were profiling us based upon age, ethnicity, and looks to determine that we might possibly be an employee. The security manager was of no help during my complaint and using a lot of politically correct wording to evade the issue. Also, every time I reentered the ship from a port the security would ask me to take my shoes off and try to pat me down, which is what you do to employees and not guests. I always had to inform them that I was a guest and they would back off. What they really should be doing is asking if you are a guest or employee first before making your requests from me to do such. There really seemed to be a lack of training security and a poor excuse for people that I am supposed to trust. The shows were a variety show that I would consider beyond sub par to even the worst shows in Las Vegas. The two main production shows were so cheesy and rushed that you couldn't help but roll your eyes. The dancers were absolutely amazing, but whoever was responsible for making the show must have designed it 30 years ago. As each day went on the shows became worse and worse to where I saw many people walking out. They had comedians, ventriloquist, quartet, singers, and a few other things during our event. I just showed up to them because it was the only thing to do. The WiFi I paid for was extremely sluggish and a false advertisement to their product because I was only able to stream 2 of my 16 days without interruption. Even late at night when everyone was asleep it was still slow or would just disconnect altogether. I was a long line of people at the Wifi sales table during the first day already complaining, which only let me know how well that was going to go for the rest of the cruise. The food was only of the redeeming factors that I didn't have too many problems with. Dining in the main dining room the food was of good quality. If I could I would eat in there for all of my meals. The only thing was that the food became very repetitive. I did have a problem with the buffet upstairs because the food was of terrible quality. All of it was filler items with lots of carbs and nothing worth your time except like 5 items. You also can't find food after 1 am unless you want to pay for the room service, which I had to do and it added up quickly. My all you can drink package was definitely worth it since I used it. I loved almost all of the bartenders and they even made me their own specialty drinks for me that were not even on the menu. There was quite a few times that I was skipped over to serve others before me and even the bartenders knew they were doing it. Apparently prepaying nearly $200 in alcohol gratuities for my trip isn't enough for them and if you aren't continually throwing money in their face they will skip you or try and make you a mediocre drink. I remembered those who didn't treat me that way and they were rewarded in the end. During the first few days of the cruise the water was undrinkable to the point where they had to start giving out free water bottles to guests. Air conditioning in the ship was working intermittently. It would happen in any room at any given moment. You could be in the Schooner bar and then it gives out forcing you to migrate. The same happened in the show room, dinner room, casino, and the list goes on. The employees and the guests were the redeeming pieces that made the cruise worth memorable. Showing up to the coffee bar and already knowing my order and chatting with them was nice. All of the blackjack dealers knowing my name and asking me about what I did for the day was something to look forward to. Partying with random strangers at the casino bar was always fun. All of the people made it spectacular where RCL failed. We gave the ship many names before the end of the cruise. Some of them were Tragedy of the Seas, Vintage of the Seas, and Prison of the Seas. Overall, I would not do this cruise ship ever again and I need to figure out where I stand with my relationship on RCL after this rocky journey. For some, it seems to have worked out and I am happy for them. For me it was just passing time and making it to the end. A lot of cruisers said this cruise was really odd for them also and not to judge all cruises based upon this one. It felt like the Twilight Zone as the days went on. I gave in and tried my best to enjoy everything with the limited things to do. I don't regret anything I have ever done in life and only made this a learning lesson. This cruise ship is not for young people and is most definitely not made for long trips. Hopefully, I could give some insight to others on understanding my journey and you can make an informed decision. Read Less
8 Helpful Votes
Sail Date: November 2018
This is a smokers alert- Norwegian Bliss Nov. 3rd Panama Canal cruise. Prior to booking I was advised I could smoke on Deck 17 at the Spice Bar, In the humidor lounge, and somewhere at the pool area. I smoke mini cigars which are ... Read More
This is a smokers alert- Norwegian Bliss Nov. 3rd Panama Canal cruise. Prior to booking I was advised I could smoke on Deck 17 at the Spice Bar, In the humidor lounge, and somewhere at the pool area. I smoke mini cigars which are slightly larger than a cigarette. Arrival at LAS airport and awaiting transfer (prepaid) of the shuttle. We waited and waited and after an hour finally saw a woman with a blue scarf (no signage just a blue scarf) a gentlemen advised me he too was waiting an that I should speak to the woman with the blue scarf. I was advised that we were waiting for one more couple and the shuttle bus had been called. An hour after that I was told there were more customers arriving on different flights and that the bus had been called. Three and a half hours later – you read that right – a bus finally arrived and we were told it would be about a thirty minute drive to the port. The ride was uneventful but the three and a half hour wait started telling me this isn't right. Chaos upon arrival- no one tells you what is going on. Where are the bags, do they take them, do I, or where to check in. Checking in wasn't bad except there is no information available. Cabin #14796, Balcony; OK room, shower could use an enlargement but was acceptable. Room was fine, midships, except for at night the band playing at the pool area was loud in the room. Cleaning staff was excellent, friendly, and always asking if there was anything he could do. “Z “ Bags don't arrive till late at night the first night- wasn't use to that type of service. This is probably due to it being a large ship with 4000 guests. With no luggage to unpack it was time for lunch and a snack. Learned where the Cafe is, front of ship. Had an acceptable meal and headed off for a smoke at the rear of the ship. It's a long walk when you are unfamiliar with the ship. You get used to it! Upon arrival I was advised that I could only smoke cigars in the Humidor. I promptly went to guest services and asked for a complete refund at the first port. After a discussion I was advised that I could also smoke at the Spice Bar on deck 17 by guest services but there is no smoking at the pool area. I thought I would be ok with that until the arrival at the spice bar located behind Jimmy Buffets Margaritaville. I asked for a Bailys coffee at the bar. No! They don't have coffee at the bar. They advised to go to Buffets and get a coffee and then bring it to the bar. (I should do that?) Yes! Drink in hand I was further told I could only smoke on the Starboard side of the ship in an area no bigger than 12' x 35'. I thought I would be ok with that until other smokers showed up. I went to sit at a small table approx 24” in diameter and there were about 5 tables there each with about 5 chairs at each. Note- when we started the first day there were three umbrellas in this area. Three days into the cruise there were only two umbrellas. There is a covered area in which to smoke approx 12'x20' the rest is open or semi covered by umbrellas. Note- remember there are 4000 people on this ship. Another problem is that the starboard side railing is covered by sheets of glass or plastic with spaces in between them so that wind blows extremely forceful through the slats. ( hmmmm- creating cigarette ash to blow off a lit cigarette....fire hazard....naaaahhhhh! This ship was designed for Alaska waters and I don't think it would be pleasant to smoke in a cold climate with no wind protection. At the table the four ashtrays on the table were full of cigarettes. I complained to guest services that I don't clean ashtrays- this was taken care of and was acceptable for the rest of the cruise with one exception which I'll mention later. It got crowded as people learned where you can smoke- Humidor, Spice and the CASINO!!! Casino- smoking of cigarettes is allowed. Cigars-NO. People complained that if you didn't have money in a machine you couldn't smoke.-I don't know! I do find it odd that you couldn't smoke in the casino if the casino was closed-all ashtrays removed while in ports after all it is a smoking area but I guess you have to pay money to smoke there. The spice area holds approx 40 people maximum and they couldn't open up the entire deck area for some unknown reason. Rumor was it's a rule-Captain doesn't like smokers- Seems to me the non smokers have numerous bars they can attend but smokers are herded to an area the size of a cabin. On top of that the non smokers utilized the smokers rest room- It was comical watching some of them hold their nose as they walked by to open the rest room door- PS there is a bathroom on the non smoking side but they didn't use that one!!! I think you get the idea so far. It is now standing room only. A person of authority assured me the reason for the small smoking area was to prevent fire hazards. A travel agent aboard stated that all cruise lines are doing away with smoking. Appears so! I would say it is a beautiful ship except for all the walking one has to do especially since the elevators are always on the wrong floor and when you do get one it was usually full- to the stariways. What I found odd was that since it is a new ship what was a lot of the paneling on the walls coming buckling- front of the Cave/Cavern by the humidor. In the humidor and numerous other places. I guess someone didn't tag out the ship before taking possession from the factory. Guest speaker for canal trip was good- however on his first day the theater was packed full. Went to the atrium and you have to hear people complaining at guest services a few feet away from the speaker----- this also works in reverse- speaking to guest services you can't hear employees due to they always have music or show going on in the atrium area. Need sound walls installed. At guest services I stated this noise wouldn't be a problem if the speaker was on the TV in the rooms. The next day it was on the TV- problem solved. Back to the cafe- another design flaw- no where near enough seats. You get your food in a line and people are picking a piece of food and tasting it in front of the serving area. I was shown an area that is not crowded. Get your food and take it to the table towards the pool area. Set your food down and go way back to get a beverage, etc. Food is edible but I noticed that the India cafe area is hardly used. Manhattan room- excellent service the first night- then it went downhill from slow to bad. Food quality was fine. No charge. La cucina Italian? I don't think so- no lasagna, no eggplant $$ Cagneys steakhouse excellent. $$ This was a repositioning cruise- the ports were the worst. We always docked in the commercial parts of the ports. They charge for a bus ride to the towns. Seems petty to me- I your taking me somewhere at least have some service available. Due to 4000 people NCL needs a lot of work in this area. If you can't handle it hire more people or get out of the business. Even people that paid for tours advised that it was so disorganized that they got refunds. NCL- this is not good business sense. At Puntenaras we had to pay $15 PP to get to town. The HAL docked about 100' from where our bus dropped us off. Hmmmmm! THE OTHER SHOE DROPS- So I finish dinner and go to smoke on deck 17 in what I was now calling the CAGE! I am told that the area is closing in 15 minutes for a special party. OK- where do I smoke! Told to go to deck 19 top of the ship behind to smokestacks. I go to deck 19- couldn't find an elevator with 19 on it but finally did – there is only one elevator to 19. Talk about an unsafe area to smoke- on deck 19 the wind is howling. There is no wind protection, the bar is closed, no ashtrays, and no cover-overhead. There is however an NCL rep standing there that didn't have a clue about anything. Back to guest services- The complaint is written down a refunds due. I had it with NCL.... I was told that the bar did open- it was too windy- and ash trays were on hand after my complaining. Should never have happened. None of this was in the brochure. I suggest that any smokers avoid this ship. I have numerous cruises with NCL and this one has caused me to seek other cruise lines. As for non smokers who like large crowds, lines at dining areas, unavailable show tickets, disorganization of the highest level from getting to the ship and from the ship, terrible fill in ports with no transportation unless you $$$$. I further suggest that NCL reads this article- It could help but then again, maybe not! Read Less
4 Helpful Votes
Sail Date: October 2018
1st time sailing with Princess, and it is the last. They said we were the inaugural sailing with the medallions, which in my opinion are a bother and did not work well - AT ALL. Ours broke mid-cruise and they asked for it and didn't ... Read More
1st time sailing with Princess, and it is the last. They said we were the inaugural sailing with the medallions, which in my opinion are a bother and did not work well - AT ALL. Ours broke mid-cruise and they asked for it and didn't return it for a day and a half. You can still use your card, and call out a four digit number (and yes everyone can hear it) to a waiter/waitress, who sometimes would take our card, and not give it back unless you go and find them, and it. The room was average, (Dolphin Deck) and not kept as clean as I would like. The cabin steward was impersonal an not friendly, and was borderline creepy. We think the steward took my wife's meds from our room, and the thumb drive I had, had been copied as we immediately got tons of new kinds of spam as soon as we got home. Should have kept that on my person. The food was ok (really, just ok, everywhere) Although we didn't try the Crown Grill steak house. We did try the Steamers Seafood (average at best) and Planks BBQ where the service was the best on the ship. Regular dining was a joke, and the service was below average. We checked our bill at guest services the last night before arrival into home part and it was about $350.00, which was about right, on the last day we left the cabin, a paper was rolled up, and places outside our cabin in the handle. It stated that we owed the cruise line over $985.00, mostly for drinks (my wife and I do drink, and did drink, but nowhere close to that much), the cruise line dismissed our dispute stating the medallion could not have made any mistakes (we only used the medallion once at the bar to purchase drinks) and the rest of the time we used our key card by stating (out loud) our 4 digit number on the card. Bad trip, bad experiences, sub-standard, unclean room and swindled on the high seas too. I am a cruise veteran and know what I am talking about. Stay far away form ANY Carnival cruise line ship, they have certainly have lowered the overall cruising standards and give little or no quality or decent service anymore. I was made to feel I was trying to take advantage of the cruise line, and as an executive for another travel provider (yes, you know who) - I was aghast at the service, food and subsequent treatment by Carnival Cruise lines. And - never, ever again. Read Less
12 Helpful Votes
Sail Date: October 2018
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even ... Read More
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even leaving port in San Francisco, we were told that because of hurricane, we will be skipping Cabo’s, El Salvador and Nicaragua, substituting instead San Diego, all for our safety. We can understand substituting San Diego for Cabo’s, but El Salvador and Nicaragua were 9 and 10 days later, with hurricane heading north while we are heading south. Deciding to chuck those ports at that time seemed premature. Sure enough, two days later, the coast was clear, but we were told it was too late to reinstate the original itinerary. Despite the fact that we still had a week to go before originally scheduled dates of arrival. And as though this was not enough, and despite the three extra sea days, we arrived five hours late in Costa Rica so any meaningful tours were cancelled. Instead, we took a tour called Scenis Costa Rica with half of the tour in the dark since the sun sets there at 5:30. Four excursion were included free on this cruise so Oceana saved a nice tidy sum with all these changes, just on abandoned shore excursions alone. It doesn’t matter how good the food or services were when ports of call get jettisoned so opportunistically! If we just wanted sea days, we would have taken a much less expensive repositioning cruise. Yesterday we learned that oceana was purchased by Norwegian since we last cruised on the Riviera. What a shame to purchase a line with impeccable reputation and then ruin it! Read Less
8 Helpful Votes
Sail Date: September 2018
My wife and I cruised exclusively on Princess for many years and stayed on cruise ships months at a time. Needless to say we reached the Elite level some time ago. One of my favorite cruise ships was the old Caribbean Princess (before ... Read More
My wife and I cruised exclusively on Princess for many years and stayed on cruise ships months at a time. Needless to say we reached the Elite level some time ago. One of my favorite cruise ships was the old Caribbean Princess (before renovation) ugly ice cream cone and all. The food on that ship was very good. We recently took a 10 day cruise and were pleasantly surprised by the new renovation. The crew and service were terrific as usual. The new layout, decor and amenities of the Caribbean Princess were a joy to see. The cabin spacious and spotless and there are no shortage of entertainment day and night. However when we reached the buffet we were dismayed at the selection and quality of food time and again. It was by far the worst eating experience on a Princess cruise ever. Most of the meat was served stuffed with something, MeatLoaf, stuffed pork, stuffed lamb and even stuffed chicken. Sandwiches are plentiful if you want one for lunch or dinner. Cold stuffed lamb was served in a cheap gray paper plate, meatless spaghetti sauce in a jar and self service wine and beer machines. You get the drift. It is all about cutting cost and in this case to a fault. As a stock holder of CCL and frequent cruiser, I hope the food offering on the Caribbean does not become the norm on other Princess ships since I heard plenty of complaints from fellow passengers. Read Less
5 Helpful Votes
Sail Date: September 2018
The ship has been refurbished and the buffet has been cut down to a third of standard because Princess has two (2) new specialty restaurants (of course additional fee). The buffet has a picnic theme, subs and ready for this...at ... Read More
The ship has been refurbished and the buffet has been cut down to a third of standard because Princess has two (2) new specialty restaurants (of course additional fee). The buffet has a picnic theme, subs and ready for this...at dinner...PEANUT BUTTER & JELLY SANDWICHES...unbelievable! One guest we met onboard is a professional chef in Las Vegas and he said he will never sail with Princess again. Let’s talk about the dining room experiences, the staff are so busy serving multiple tables that it takes hours (and we timed it on 2 separate occasions) to order, receive your dinner and dessert, needless to say if you wanted to catch the show in the Princess theatre you were forced to exit early. The shows were mediocre with the EXCEPTION of BRAVO, that presentation was what Princess theatre productions were 10 years ago. The comedian one night was so pathetic, my husband and I felt sorry for him and he was the talk of the guests for days. In summary the consensus amongst the guests we met in various locations and my husband and I are a huge disappointing 10 day experience. A number of guests we met this is their first cruise and they traveled from the UK and hugely disappointed, they won’t be back... Rey sad. Read Less
6 Helpful Votes
Sail Date: September 2018
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the ... Read More
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the food at the back. Chicken was dry and beef was tough. desserts were even worse, tasted only sugar and flour. The foyer was so small with curtains around, only a few people can see the game and performance. the dinning room and theater is really grand, but the food was bad and the shows were not impressive. the swimming pool is small, but there are many lounge chairs. I fell on the pool deck, they don't swipe away puddle of water. All of the "enrichment activities" are for a fee. we were upgraded from inside guarantee to ocean view, which is nice. the size of the state room is 170 sq ft., larger than most of the cruise ship. I will not cruise with Celebrity again. Read Less
2 Helpful Votes
Sail Date: September 2018
Chose this cruise for the itinerary only. Ship was only superficially clean, poor maintenance overall. We had a balcony cabin and could see rust on the davit that held an emergency boat , worried that it would not hold weight of ... Read More
Chose this cruise for the itinerary only. Ship was only superficially clean, poor maintenance overall. We had a balcony cabin and could see rust on the davit that held an emergency boat , worried that it would not hold weight of passengers if an emergency. 1 woman collapsed during safety drill, crew stood frozen and were unsure what to do- passengers assisted her, took approx. 15 minutes for medical to assist her. Appeared to have shortage of staff, especially in dining room, improper place settings at tables, only 2 nights with table cloths. Wait time between courses were unreasonable, dirty dishes sat for long periods because staff was so short, though I didn't blame staff, they did their very best. No coffee available on the lido deck in every area that it was supposed too, broken equipment, cracked vinyl on some chairs on the lido deck buffet area. Lost lights in our room at least 3 days in a row for periods of time, 1 time my husband was in shower in the dark... Neighbors had no a/c for 3 days.... Limited entertainment, not a lot to do during the day for activities. Same old, same old... Feel insulted that Carinval appear to care so little for it's ships and passengers... Read Less

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