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Cruise Ratings
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2 Helpful Votes
Sail Date: September 2019
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for ... Read More
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for our disappointment. 843, next to a service area and below the pool bar service area. Crew started work everyday at 4 am. It was unreal as we woke up to horrific noise of dragging pool chairs and other noise we could not identify, every morning at 4 am. I am not exaggerating. We had to call and beg for the noise to stop and for work to start at a reasonable time. Seabourn did not care and did absolutely nothing to help us get rest or move us to an available cabin (the ship has vacant cabins). No one EVER returned our calls as we were told would happen or do anything to assist or make our stay better. I worked in hotels and resorts for over 15 years and there are many, many things that could have been done to make our stay more enjoyable. Our bathroom smelled like urine and items from the previous guest were still in the room including hair in the bath tub and shower. It was actually quite nasty as we were tracking where the long black hairs were moving around our bathroom each day as our room was supposedly cleaned. Our room attendant was really sub par and didn’t not respond to our requests. She actually asked us to leave 90 minutes before we were to vacate our room on the last day so someone could strip our bed. Come one! I mean we were already awake most of the nights as all of the luggage on the 8th floor was moved via the service elevator next to our room, and don’t forget the regular 4 am shift that was the loudest of the entire trip because Seabourn simply didn’t care as we were leaving in the morning. The coffee shop was wonderful! The Sushi restaurant food and service was wonderful and we ate there for lunch almost everyday. The Restaurant was excellent as well, for food and service. The entertainment wasn’t for anyone in our age range but it was excellent for the majority of the passengers in the 60+ age group. We knew this booking and it was okay because we wanted a relaxing honeymoon and quiet time together. Lots of puzzles, crosswords, and needlepoint workshops to do if you like that sort of thing. Seabourn could have selected better ports to visit as we were disappointed about the industrial working ports we visited on this cruise. More options for Marina days as there was only one and it was cancelled due to wind. I understand that most senior citizens may not be interested in marina day activities but since the rest of the voyage was really planned for them, have some options for active adults. The gym was small and had extremely limited options. We would have liked a peloton bike or two to use in the gym since there were no spin or fly wheel classes (or room for any). We did workout in the gym every day and did a 60 minute run off ship at the ports where we felt were safe places to run. Happy to be home and to get a good and full night sleep. Read Less
Sail Date: September 2019
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the ... Read More
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the shows. Meals were sensational and a speciality meal in the Crown Grill surpasses our expectations. The scenery of the countries we visited and history of Europe is fascinating. 21 days flew as we enjoyed every aspect of the ship, the staff and fellow passengers. The international cafe was a hotspot after excursions for a relaxing drink and snack before our formal dining room experience and we also could tan in the afternoon high tea at three if we chose high was so nicely served. The crowd control was very well dealt with by offering so many different venues throughout the ship as well which made it feel very comfortable. I loved every minute of the 21 days and my next trip will be longer- again with Princess Cruises! Kudos to Princess! Read Less
Sail Date: September 2019
IMHO the Celestyal Cruise Lines get a bad rap by travel agents. I was told that the the experience was not "upscale" and discouraged to consider. I'm sure glad we booked a 7-day cruise in an outside cabin. I understand the ... Read More
IMHO the Celestyal Cruise Lines get a bad rap by travel agents. I was told that the the experience was not "upscale" and discouraged to consider. I'm sure glad we booked a 7-day cruise in an outside cabin. I understand the reservations of some TA's and some reviewers. The ship does not have all the bell and whistles of the newer mega liners. If you're expecting this type of cruise experience then the Celestyal Crystal isn't for you. Missing are the atriums, chandeliers, rock climbing walls, boardwalks and bright neon colors. But also missing are the long lines and the intimidation of learning a larger ship. What you do get on the Crystal is a smaller ship (900 or so passengers - depending on the fill of the cabins), a ship that has been lovingly maintained - no warn carpets or furniture, polished brass and wood and no rust! Something that I can't say for the other cruise lines we've been on. Think retro boutique hotel versus a large convention or resort hotel. Our cabin on Deck 5 with an outside large window was of adequate size for two people. The bedding was comfortable, bathroom had a glass shower door, and we had two drawers that were not used. Our roll aboard luggage easily fit under the bed. Steward service was twice a day with the customary animal shaped towels left at evening turndown. Despite having gratuities included, the staff was wonderful and accommodating. Service was top-notch. Breakfasts were buffet except for an omelette/waffle/pancake station. Lunch was a la carte, buffet or daily specials on deck; crepes, fajitas, wok etc. Overall the food was above average and sometimes bordered on the outstanding! All nicely presented, with varying menus each day. Dinner was accompanied by attentive wine stewards who continually refilled wine glasses. One memorable meal in the dining room was a North Atlantic Salmon that was flaky, firm, yet moist and served with asparagus over a bed of risotto noir, black colored with octopus ink. Vegetarian, gluten free and Greek selections were also available. Service in the bars was outstanding. The drinks were weak, the wine was not! Greek red, white or rose was served in the bars and dining room. The wine was not stellar, but palatable. Premium wines were available for purchase. Weaker drinks allowed us to indulge in one or two cocktails before dinner, ample wine with dinner and enjoy an after dinner cocktail or two during and after the shows without being hungover the next morning! There was some creative work arounds needed to satisfy arbitrary serving rules with the included drinks. For example I could not order a Rusty Nail cocktail but could order Drambuie and Scotch separately. An Americano Negroni became Gin and Campari. After the first few times the servers knew exactly what we wanted and the arbitrary rules seemed to vanish! The Entertainment consisted of a fresh production every evening. Sometimes accompanied by live music and other times canned. The theatre is set up like a night club rather than theater style adding to the ambiance. The cast was young, enthusiastic, athletic and talented. Shows ranged from singing and dancing to more cirque style acrobatics. The theater had the latest LED stage lights and sound systems. A special treat was a visit by a local troupe of dancers while in Crete with native musicians and traditionally costumed dancers. RCCL take note - no Vegas retread magicians, comedians or piano players! The included excursions were excellent, well organized with minimal lines. In the ports getting on or off the boat was either by tenders or on the dock. Santorini was a hasslewith 4 mega cruise ships plus the two Celestyal Ships. All the passengers in the narrow alleys made for a mass of humanity and long lines of over an hour waiting for the tramwayin the sun. Excursions would be a challenge for those who are mobility impaired. Most of the passenger demographics were aged 50+ with many early yet still mobile retirees. Wear comfortable shoes and be careful on the stone paths! Passengers were delightfully diverse and mostly from Europe, Australia and North America. There was a minimum of motorized wheel chairs and a refreshing lack of demanding and often obnoxious elite-status passengers, often found on the larger cruise lines. Embarkation was a breeze at 20 minutes. Passengers vacated cabins at 8:30 AM at the end of the cruise but left the ship at 10 AM. Food and drink service was available in the restaurants and bars. Taxis to an from the port were readily available. All in all the Celestyal Crystal met or exceeded our expectations and matched if not exceeded the level of service we've received from the major cruise lines. It was a wonderfully relaxing and efficient way to see the Greek Islands without having to pack and unpack and deal with the cattle herding of passengers onto the Greek ferries. We slept while being transported to the various islands. Can't get much better than that! Read Less
Sail Date: September 2019
We have always talked about going on a cruise. My wife had been on quite a number of cruises and she was excited about going on a Mediterain cruise for the first time. Bookings of flights was not correct until brought to the attention ... Read More
We have always talked about going on a cruise. My wife had been on quite a number of cruises and she was excited about going on a Mediterain cruise for the first time. Bookings of flights was not correct until brought to the attention of NCL. At one time our travel agent was told that NCL is a Cruise company and not n airline, which I told my agent that they should not offer air travel with the cruise then. The sailing time was changed and not communicated to anyone of our travel party although other members did get an email or this change. A destination was removed because of the delayed departure which was also not communicated to our group until we boarded although it was known three days in advance. The food seemed to be discounted in flavor and in texture. There are certain things I have seen working in food service before that some restaurants do to cut food costs, and it appeared to me that NCL practiced all of them (Watered down juices and beverages, Kraft singles? Really, Bland flavor). It was like food on a retirement home cruise. One Word NCL: SALT. Ok, two words: SALT and SALT. The staff, the crew, every person on the cruis was friedly and helpful, but that did not make up for the poor quality of logistics and food. What a shame, because everyone I know that has been on a cruise talks about the food more than anything and this was a complete disappointment. Entertainment was ok but not fantastic. The actors and singers worked hard just the shows were not the qualty I expected either. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been ... Read More
We chose this cruise as the ship was new and looked beautiful...and MSC is one of a few cruise lines we haven't experienced. The ship was beautiful, especially the galleria area, but: - the beauty of the ship could have been enhanced with art work - the cruise experience could have been enhanced with more activities on offer - the library was a couple of shelves with a hand full of books - the food in the buffet was boring after a few days and (surprising given the ship's Italian pedigree) not of a good quality - it felt like it was all about selling and getting more money from the cruise passengers - the promo video gives the impression of a sophisticated cruise experience .....the reality was most of the time it felt like hell on earth...noisy rude passengers All in all one of the worst cruises we have been on! Read Less
6 Helpful Votes
Sail Date: August 2019
I am currently on this cruise with my husband, taking a break from the heat in Corsica. I wanted to write a review because I'd seen negative reviews online and I am just baffled as to how people would have any negative comments about ... Read More
I am currently on this cruise with my husband, taking a break from the heat in Corsica. I wanted to write a review because I'd seen negative reviews online and I am just baffled as to how people would have any negative comments about this ship.. it is absolutely stunning to look at, the most beautiful design in all bars and public spaces, plenty of seating areas everywhere, it's spotlessly clean and while we have only eaten in the Marketplace (buffet), and will continue to do so rather than use the dining room, the food is really good. We have been on 2 Royal Caribbean cruises before so were a bit wary about trying MSC after hearing that they weren't quite up to the same standards but we both decided on day 1 of this cruise that we would never bother with RC again. We are Irish so we are European but obviously we have a very different culture from continental Europeans, and essentially, I believe lot of reviewers are finding fault with the different food and the guests (I've read a lot of complaints about people not queuing for food) yes, there is a bit of shuffling around at the buffet and yes, the food is slightly more Italian, with pizza and pasta always available but a) they are really tasty dishes that are eaten all around the world, and b) a buffet is always going to be a bit chaotic so if that's the height of your problems, consider yourself a lucky person!! Our room was ready fairly early and our luggage was there before we even got there, so it was great to shower and unpack so soon. Our room has a shower-over-bath, it's not a great shower: low water pressure and the shower head is fairly low on the wall, so anyone talk might find it very difficult to use! There are a good few families on this cruise, kids tend to be still in the main areas quite late at night but I don't find it a problem. The lifts, as many others have complained about, are a bit annoying, according to my husband who uses them more than I do, but there are lifts close to our room that operate as standard, rather than the unusual ones throughout the ship. Again, I feel that for people to be complaining about such things is just being overly picky. Embarking could have gone a bit smoother, the staff in charge of crowd control didn't do a good job and while people were given a card with a number on it, it wasn't clear that they were supposed to sit and wait for the number to be called, so some people waited longer than others to embark, which isn't a big deal, but obviously many people are tired from travelling to the port so it can be frustrating. Not a major problem though. The overall experience of this ship is phenomenal in our opinion.. lots of really beautiful bars, lots of good food, friendly staff and magnificent surroundings. Surely that's what holidays are all about! Read Less
1 Helpful Vote
Sail Date: August 2019
Having cruised in the past with a different company, we chose this particular one for its itinerary. However, one chooses a cruise to enjoy the time on board as well, otherwise you would just pick another mean of transportation to get you ... Read More
Having cruised in the past with a different company, we chose this particular one for its itinerary. However, one chooses a cruise to enjoy the time on board as well, otherwise you would just pick another mean of transportation to get you where you want. No entertainment whatsoever during the day, the food-American quality (need I say more?!) Muffins you can hardly bite into, horrible just horrible coffee, cheapest possible juices, restaurant food looks homemade. A cruise should dazzle, surprise, entice, get you home with few extra kilos! As it is, I am on a diet. Furniture, carpets, couches, look old and stained. Everything is dull and poorly decorated. Staff is nice, helpful but they cannot be called professionals. On other cruises, staff amazes you, you keep thinking "how they manage it?!". Well, no wonders here, i guarantee. So: comfort? Little. Food: ikea style. (Actually, i prefer ikea). And the plates and cutlery in the dining restaurant!!! Such poor quality!!! Using those you actually start reconsidering plastic! Entertainment: bring books with you. Thick ones. Staff: nice. Not that professional. Overall cruise experience: as said in the title, ferry like experience. And some ferries are actually better. No exageration. Boarding procedures were carried on alright, though we had to wait for our luggages to be brought. In other cruises, they are in your room by magic before you go in. If you plan on a cruise, choose something you can enjoy. Read Less
Sail Date: August 2019
We chose this cruise because of the itinerary. Going to 7 (8 including Venice) locations in 10 days throughout the Mediterranean was wonderful. My only criticism was that we had to tender in three ports. This meant obtaining tender place ... Read More
We chose this cruise because of the itinerary. Going to 7 (8 including Venice) locations in 10 days throughout the Mediterranean was wonderful. My only criticism was that we had to tender in three ports. This meant obtaining tender place slips the morning of the tender which could be 6am. Our mini-suite balcony state room was very nice. There was more than enough room to hang and store clothing and other things. Since the Norwegian Pearl is an older ship, the balcony size was so nice as compared with some of the newer Norwegian ships where balconies are minuscule. The bathrooms were adequate but, if you have difficulties getting in a tub for your shower this one was very tall. I really liked the pool area. There were four hot tubs and two pools.... no slides or fancy things. There was plenty of room to sit out at the pool both in the sun and under the covered deck. There was a climbing wall on the top deck, shuffleboard and large chess pieces on the outside deck and ping pong inside. Although we did not bring children, there appeared to be a nice “splash academy” area for kids. The Pearl has the same speciality restaurants as most of the fleet. Our package included 4 speciality restaurants and they all were excellent. We ate at the Garden Cafe (buffet) several times at first but frankly, the food was the same for lunch and dinner and the variety poor so we opted for the complementary restaurants where the food was much better. The bars and lounge areas were very nice. The entertainment was second rate. We did go to one of the shows but the entertainment was not up to par with other Norwegian cruises we’ve been on. I think this was reflected in the theater being less than half full. We walked through the casino but did not play on this cruise. All in all it was a great cruise. Prior to the cruise many cruise critic members connected on the CC boards for our cruise and planned a pre- meet dinner in Barcelona and meet and greet during the cruise. This made our cruising experience so much nicer by putting names with comments and just connecting with people of all ages and from different locations. I would recommend this for any cruise. Read Less
Sail Date: August 2019
This was our first Viking cruise. The experience was as wonderful as our river cruise. Service, food and itinerary outstanding. Guides were exceptional and we felt like we had real insider views from the locals of each country. The cruise ... Read More
This was our first Viking cruise. The experience was as wonderful as our river cruise. Service, food and itinerary outstanding. Guides were exceptional and we felt like we had real insider views from the locals of each country. The cruise offered a wide range of excursions and we enjoyed traveling by foot, bus, boats and cable cars. The food was the best we ever had on a cruise. Dining was open and it was easy to get a table whatever time we choose to dine. No long lines or hassle with reservations. The service and staff was outstanding. Rooms always clean, room service 24x7 in addition to all the diverse places to eat. Seafood buffet nightly was amazing and food in the dining room diverse and tasty. We were wowed by the entertainment, the house band and singing crew were wonderful. Everyone was up close and personal, it was a wonderful experience. Read Less
Sail Date: August 2019
The Wind Surf is a unique sailing ship. Although entertainment is somewhat limited to a house band and two others in the Compass Rose lounge. This ship is not for those looking for 24 hour non stop entertainment. No casino, no rock ... Read More
The Wind Surf is a unique sailing ship. Although entertainment is somewhat limited to a house band and two others in the Compass Rose lounge. This ship is not for those looking for 24 hour non stop entertainment. No casino, no rock climbing walls, no disco, no waterslide. The ship and the smaller destinations are the draw. The crew is fantastic. The food is excellent. The on deck BBQ was great. We met many other loyal Windstar passengers including several from our Japan tour in March. In fact, several repeat customers book trips to Russia (Wind Surf) and also Egypt & The Middle East in October on the power boat. Unfortunately, there were a few people on the ship who took every opportunity to complain: lack of upgrade, tours sold out, two medical issues requiring us to return to port and miss the first port. However, having sailed with Seabourn and Oceana there are the usual complainers on those ships as well! Frankly, Windstar is not for anyone seeking a Silversea experience!! Read Less
Sail Date: August 2019
We thought this would be an excellent way to see the French riviera. The first location, however, was canceled when the ship, several hours from port, returned to take a passenger to the hospital. The last two ports of call, Roses and Le ... Read More
We thought this would be an excellent way to see the French riviera. The first location, however, was canceled when the ship, several hours from port, returned to take a passenger to the hospital. The last two ports of call, Roses and Le Levandou, were not major ports and there was not much to do at either one. All but one of the ports required tender services, which took time away from the site visit itself. My favorites were the visit to the perfumery in Grasse and the last minute excursion to Monaco. Generally the ship was not in the best condition and there were maintenance and engineering staff everywhere. Also, there was no special Windstar cultural event/excursion as we have had in the past. Excursion planning was hectic, with some full before the cruise began and others added on the fly. Staff were generally helpful and polite, but many seemed stretched thin and harried compared to our previous Windstar experiences. Food was excellent, healthy and well presented, although there were no local specialties as in the past. In all ways we saw evidence of cost cutting compared to our previous Windstar cruises. Although embarkation process was good, the disembarkation was poorly planned and many people, including a lot of senior citizens, were waiting considerable time for their luggage to be presented, with no chairs or air conditioning. The boat was largely dead after dinner, and the onboard entertainment was not very good. Read Less
1 Helpful Vote
Sail Date: August 2019
My wife and I chose this cruise to celebrate our 10th anniversary. It was our 10th cruise in as many years, always in a top suite on the ship. 8 of the cruises were on Carnival. This was our 2nd on NCL. On the ship there is only ... Read More
My wife and I chose this cruise to celebrate our 10th anniversary. It was our 10th cruise in as many years, always in a top suite on the ship. 8 of the cruises were on Carnival. This was our 2nd on NCL. On the ship there is only one stateroom class higher...the 3 bedroom garden villa. This room is actually on the bridge wing on the starboard side. It commands amazing floor to ceiling views looking FORWARD which is a nice change. It actually feels like you're flying low when you are moving. Be aware though that there is no balcony or exterior access so it can still feel a little confined. When we arrived to our room, we found all of the blinds drawn shut which gave a first impression of the space being much smaller than expected. I pulled them all up and the room quickly heated to an unpleasant level. The air conditioning could not keep up with the heat coming off of the glass. The room steward came in and I asked about getting the AC looked at and he said "well, the blinds are all open". OF COURSE the blinds are all open. Why else would one give up a balcony and pay quite a bit of money for the room? They did eventually get someone in to adjust the AC and it worked, but it was an odd way of replying to the concern. A moment about "free at sea". We booked early and a top level suite and we awarded all 5 offers. The premium beverages package was very nice to have! We are not huge drinkers but it was nice not to think about signing for every drink ordered. The free internet is only 240 minutes and we were upsold for another ~$130 to get actual free internet. Free shore excursions means ONE $50 credit per STATEROOM per port. As most of the excursions were $120-$200 per PERSON, the excursions were not exactly free. Free specialty dining was valid for 3 nights out of 7, also a bit misleading. Free 3rd and 4th guests...we didn't take advantage of. Seems generous. The ship's food was not great. The buffet food was the worst we've ever had. The steakhouse food was decent but the lighting was very bright and setting was very loud. It was not the ambiance you'd expect from an ala carte restaurant with shorelike pricing. The Teppan restaurant was the best on the ship and the chefs were very entertaining, better than many on land. Otherwise the food was ranging between fair to moderate. I'm pretty sure there was hamburger helper being served at the buffet. The food on Carnival was actually better than on this NCL ship. The only thing that saved the food was that suite guests are offered to dine in the steakhouse for breakfast and lunch complimentary. It was nice to sit and have breakfast prepared for you...good food at that. Breakfast was also accompanied by a very nice buffet and fresh squeezed juices. Entertainment on the ship was also sadly lacking compared to the lower perceived Carnival line. There is no comedy club. There was one show a night in which the performers seemed tired. My wife is a choreographer by trade, so this is always something we check out. They were just going through the motions. TV did not offer any pay per view options like Carnival, and at least half of the channels were commercials to drive business for the ship. There was one movie channel, and a few news channels. We actually like to get a really nice room and spend time enjoying it away from the crowds on deck so a little better entertainment options would have been appreciated. The itinerary was nice. The list of ports was perfect. On our particular cruise they cancelled our call to Mykonos, which was very disappointing. It was to be the highlight of our trip and I had planned to surprise my wife with some upscale shopping for an anniversary gift. The captain said there were 70kt winds and they could not tender people to shore. I'm no meteorologist, but I'm pretty sure there were no low level hurricanes outside:) It was bumpy but feasible, which brings me to my final gripe (sorry). When we left port in Venice there were 4 ships docked from various cruise lines. We found on this cruise that they all follow the same itinerary and call on the same ports on the same days. They follow each other around like glorified buses, often traveling together with just a couple miles of separation. What this does for the clients is creates a logjam at each port of call. When multiple boats land in port at the same time and all offload their clients simultaneously, the services become scarce and the wait times become long for attractions. Couple this with what I perceive to be short durations at each port (leaving at 12:30 or 2:30 pm at times) and it's impactful to the guests. For instance, in Santorini it was very crowded and we waited 45 minutes to take a picture at a lookout spot. Locals told me that in a few hours it would be vacant. Why not stagger the ships a bit? Here is my takeaway on the NCL vs Carnival. Carnival is less expensive. Carnival has better food if you're willing to pay for it. Carnival has more and better entertainment. NCL has fewer children and is a little more mellow. NCL offers substantial perks if you are a suite guest to elevate the experience such as priority debarkation in ports, special dining for breakfast and lunch, etc. My opinion is that if traveling with family, Carnival wins. If traveling as a couple(s) it's a toss up and NCL may be the winner. I will concede that my wife and I are a tough audience but please accept this honest review as consideration of your future cruise plans if your goal is to pull out all of the stops. Read Less
1 Helpful Vote
Sail Date: August 2019
Our 7-day Mediterranean cruise was fantastic. We left from Venice after staying there overnight in August (HEAVY tourist season - glad we didn't stay longer). We checked in at like 11:30 (technically embarkation started at 12), gave ... Read More
Our 7-day Mediterranean cruise was fantastic. We left from Venice after staying there overnight in August (HEAVY tourist season - glad we didn't stay longer). We checked in at like 11:30 (technically embarkation started at 12), gave them our bags, then walked back to Venice to get lunch and spend a little more time there. I didn't expect things to be happening on the ship before we departed - would have been nice to know but it probably wouldn't have changed anything. Embarkation a few hours later was super quick and painless and our luggage was just arriving at our room which was nice. Disembarkation was similarly easy and relaxed because we had a train to catch to Florence at 11am and we got to stay onboard to enjoy one last breakfast (in a free restaurant). We had the Ultimate Beverage Package - a wonderful and key addition, and the 3-meal specialty dining, where we went to the French, Italian, and hibachi restaurants. The French one (the "fancy" one) was easily the best and nicest, though the other two also had good food and experiences. The bars on the top decks got SO crowded during the afternoons when the outside crowd was at its peak so you had to wait several minutes for whatever drink you wanted, no matter how simple or complex. I think it'd be nice if they could somehow figure ways to have an expedited line for simple drinks (beer, wine, premade/two-ingredient cocktails, etc). Despite making TONS of cocktails everyday, I give so much credit to the bartenders who were all really great and consistently provided great service with a smile. Same goes for all the servers and everybody else onboard - service and cheerfulness was amazing! Drinks would be quite expensive a la carte without the beverage package - I feel like we got our money's worth with quantity and variety, but even so, it would be a significantly worse experience without the beverage package, even if it may have even ended up slightly cheaper. The entertainment crew and nightly shows were all amazing and so fun and well done. We loved seeing the entertainment crew everyday across the ship and interacting with them in different activities. We did trivia a lot and for some reason it was very geography-based (I.e. which country/sea/etc. is the biggest/smallest/etc.) but I suppose they wanted to be accessible to all crowds, even if it wasn't super diverse of a trivia experience 1-2 times a day throughout the cruise. And it was still fun playing, especially with the great hosts. Easily my biggest gripe with the on-board experience was that I paid so much for the all-inclusive cruise and it felt like I was being sold on extras all cruise long, whether that be photos or CruiseNext deposits or the duty-free store or even bingo. Why not even offer a single free bingo for fun??? (I guess because it's obvious a lot of people will in fact pay for it...?) Don't even get me started on the "free" health or well-being seminars... After curiously staying for a seminar immediately following a raffle (the main way they rope you in), I regretted being guilted into staying for a 15-20 minute strong sales pitch for an expensive product by the fitness guru onboard. My only other main gripe was dining, specifically the chaos that was the main buffet dining hall and the unimpressive/occasional lack of vegetarian options. The Garden Cafe buffet was very big, but somehow not big enough. I can't entirely blame NCL for it (unless it's a ruse to sell more dining packages...?), but we very quickly learned that if we continued going there instead of the restaurants (even if just the free ones), we would have had a worse overall experience - not at all relaxing to eat at the buffet, even with the good selection and variety. And speaking of which, I expected the inclusivity and variety of the cruise to at least have strong vegetarian options (and hopefully even some vegan ones), but the latter would have been very difficult to do consistently and even the former seemed to be occasionally lacking, not necessarily in the buffet but notably in the restaurants. The only other thing to write about was shore excursions and we did one everyday through NCL, which definitely made it easier and more convenient. In fact one port call had to get cancelled due to weather and we immediately got refunded for our paid excursion, no effort necessary. All the excursions ranged from very good to really great, and the local tour guides were all great. There was a good variety of options and even though the tours were larger size than ideal (20-30+) and some ports (I'm looking at you Santorini) were really crowded, they still all ended up being great experiences. Read Less
Sail Date: August 2019
Liked the stops on this cruise, but didn't realise they were so short. Some were tendered and they took forever to get people off with waits up to four hours! Not good when you only have a short time somewhere. Restaurants were ... Read More
Liked the stops on this cruise, but didn't realise they were so short. Some were tendered and they took forever to get people off with waits up to four hours! Not good when you only have a short time somewhere. Restaurants were a shambles, very long queues all the time, service poor and always luke warm food. Food was very limited in choice, particularly if you have dietary requirements. One of our group is coeliac and it was very difficult at times. Think they like you to hate queuing, so you book specialist restaurant which are overpriced and food no better. Best meal we had all week was Teppanyaki - at least food was hot. Theatre entertainment was poor, not a lively ship. We had a suite which helped and that was nice. Cabin staff were really good. Some of the bar staff were plain rude. The staff on board need training, no doubt about it. The overall package onboard is mediocre and it doesn’t seem like they care at all. So, although we had a good time, we would not choose NCL again. Read Less
9 Helpful Votes
Sail Date: August 2019
First time traveling on NCL we've done a few RC and last year a Costa. Always wanted to try NCL and this was the most brilliant itinerary. Ship was lovely and clean. We had an interior ocean view cabin biggest ocean view cabin ... Read More
First time traveling on NCL we've done a few RC and last year a Costa. Always wanted to try NCL and this was the most brilliant itinerary. Ship was lovely and clean. We had an interior ocean view cabin biggest ocean view cabin we've ever had with lots of storage. Big shower, sink area and toilet. Food onboard was all very good. The pub was great with fantastic chicken wings, pastrami sandwiches, bangers and mash and America cheesecake. This place was great when you didn't want to go up to the buffet. We went during the school holidays so the ship was sailing at full capacity at times the service in the dining room could be very slow - they did have a lot of staff but at times felt like they needed more. That said the staff worked incredibly hard and were always very accommodating and great with the kids. The entertainment team were great, shows, magician and violinist. The entertainment team were energetic and fun during sessions of bingo and the white party and again interacting with the kids they always seemed to have time for everyone. In general the ship is very relaxed and you more or less wear what you want, we enjoy dressing up so did on a few occasions and didn't feel out of place at all. Ports were brilliant. A little short at times but with only a week we get that you can't be in a place all day. Unfortunately due to weather conditions we couldn't go to Mykonos which was really upsetting at the time. We did ask for compensation but they explained that it states in the contract If they can't dock due to weather conditions there is no compensation. We did on 3 occasions arrive at our port of call early giving us more time. The only negative I would say is the need for tender tickets. As everyone wanted to get off early people were queuing as early as 6.30 am to get the first tender tickets you need these for Montenegro, Santorini and Mykonos. That said they did escort you off the ship very quickly. With the exception to Montenegro where we were an hour late due to port difficulties. As NCL come in last at Santorini the cable car queue was not busy at all and we were up in no time, it's also great as you don't leave till 10pm at this port. It's the last ship to leave. If you are traveling during the summer holidays you do need to expect a lot of queuing: for tenders, restaurants on the ship and generally in the ports of call. We knew to expect this so went with a laid back attitude. But if you don't like the queues would recommend going out of school holidays. Our girls absolutely loved it and didn't want to leave. We didn't use the kids club but it looked great fun. Since the renovation they have obviously taken off the yellow slides and splash zone for the kids. Which we didn't know about, we were disppaointed when we boarded and noticed that it had gone. All in all a great fun ship with very good food and brilliant ports of call. We didn't take any excursions with NCL but arranged our own that would be more fun for the kids. We rented Harley Electric Scooters in Corfu and really got round the whole town and even found te locals beaches - we really saw a lot. For Santorini we rented a four seater Buggy which again was a lot of fun we saw a lot of the island Oía and Fira. In Argostoli we took a brilliant electric boat and cruised the lagoon spotted sea turtles. We walked the wall in Dubrovnik at 8am - completely worth it you see the whole of the old town with beautiful views. Then walked the old town. If we had more time we would have kayaked as well the water was beautiful. Everything we did was great fun and kept us as cool as possible considering it was August. It was a great family holiday with beautiful destinations. Would definitely sail NCL again. Read Less
Sail Date: August 2019
We chose this cruise for the ports that it was stopping at. We also liked the amenities and class of the cruise. We enjoyed the club class dining. Our servers Jelana, Ryan, Iris and Bazvan were the BEST! We always asked to sit at their ... Read More
We chose this cruise for the ports that it was stopping at. We also liked the amenities and class of the cruise. We enjoyed the club class dining. Our servers Jelana, Ryan, Iris and Bazvan were the BEST! We always asked to sit at their station and enjoyed their company immensely. The saw to our every gastro need and gave excellent tips on what to order. They really added to our vacation enjoyment! We took 2 of the cruise excursions which were both extremely well run. The guides were very knowledgable. We tried to sign up for some tours in Marseille but they were canceled. I liked Paulos who gave tips on the ports during the sea days. We loved the Sanctuary. It was a quiet and relaxing way to spend the afternoon. The servers were all very friendly and accommodating, waiting on for every need. We really liked the evening shows in the Princess theater, especially the dance themes like the 70's disco. The activities during the day seemed geared more for older people. Too much pushing of the anti-wrinkle, burn fat seminars at the spa. Also we would have liked more lounge chairs available in the shade around the pool. We liked that there was not too much loud music around the pool. Liked the band that played periodically at the pool in the evening. The shuttles to town should not have a cost attached. When you pay $8000 for a cruise, you expect that it will bring you to the actual place that is listed on the itinerary, not have to pay $15 pounds to get you there. My neighbor was so excited to see our pictures, she wants to go on the same cruise next spring. She indecisive on this or a Italy bus tour. Are there any incentives you can give to help her decide? Read Less
Sail Date: August 2019
We chose this cruise because of an itinerary that included southern Italy, Greek Islands (including Santorini and Mykonos) and Venice. After we booked, the Santorini port was changed to Gythion. This was very disappointing since we ... Read More
We chose this cruise because of an itinerary that included southern Italy, Greek Islands (including Santorini and Mykonos) and Venice. After we booked, the Santorini port was changed to Gythion. This was very disappointing since we considered Santorini an iconic Greek island that we did not want to miss. As it turned out, weather prohibited us from tendering into Mykonos, so we missed both of the islands we had been excited to see. The embarkation for the Sirena was very smooth and quick, with our luggage being delivered to the room very promptly. All of the crew and port staff were friendly and made us feel quite welcome. Our stateroom was an inside stateroom. The room was about the size you would expect, and had lots of storage. One drawback is that my husband's suitcase did not fit under the bed so he eventually shoved it under the desk area to get it out of the way. Although the room size was not bad, the bathroom size was very bad. My husband and I are both on the normal to slim side, and we could barely move around in the bathroom and the shower. We had to shut off the water in the shower in order to soap up and then turn it back on to rinse off. I hit my head on the cabinet above the sink when trying to brush my teeth. While it was less than comfortable for us, I cannot imagine how it would feel for those who are not normal to slim body types. The cabin steward did an okay job, although one evening he forgot to service our room at all. That meant we did not get an itinerary for the next day. It just so happens that there was a time change that evening. Even though he put the itinerary on the door the next morning along with a reminder for a spa appointment, we did not get them until later in the morning after we returned to our room. I ended up being an hour late for the spa because we had forgotten the time change. Room service was prompt and the food was good. We ate at the Terrace Café almost every morning and most days for lunch if we were onboard. The food was good and had good variety. We ate in the Main Dining room at night or at Red Ginger or Tuscan Steak. The recommendations of the staff turned out to be very good in most cases. All of the food was delicious. The entertainment...ugh! And the reason for the title of this review. The entertainment aboard the ship is very much geared to an older clientele. My husband and I are in our mid-fifties but found the entertainment to be way beyond our years. I am not talking about current pop or rock hits necessarily, but at least something that appeals to people below the age of 70! While we appreciate a string quartet every now and then, it would also be nice to have an area that offers more contemporary music in a more robust environment. Maybe a piano player that plays some more current music, please???There was a night of rock music, so we got our hopes up a bit, but the rock was played by the string quartet. Really?!?!? We had an unscheduled day at sea (when we missed Mykonos) and the first thing that the cruise director scheduled was a meeting of the needlepoint club. The cruise director was not the high-energy type of person you normally see on other cruise ships but the older clientele seemed to appreciate that and love it. We did enjoy a nice wine tasting, although the price was a bit steep ($75pp). We booked with the OLife Choice, and chose the free shore excursions. All of the ship excursions were run well and the guides were very knowledgeable. The excursions did seem to be priced quite high, and other than the free excursions, we only booked one other ship excursion and did the rest with outside companies. Overall, the experience was quite nice, with a high level of service and good food. Oceania's clientele seems to be an older (70+), affluent crowd and they do a good job catering to that crowd. So while we ate well and were treated very well, we found the boat to be a bit staid and too geriatric for us at this point in our lives. Read Less
Sail Date: August 2019
Overall it was a great cruise. The internet was extremely slow. Although we watched little TV in our cabin, when we did operational is was slow to respond.The walking tours were great and most of the guides we good.The only on shore ... Read More
Overall it was a great cruise. The internet was extremely slow. Although we watched little TV in our cabin, when we did operational is was slow to respond.The walking tours were great and most of the guides we good.The only on shore tour we would eliminate was Sete. It is a fishing village and does not offer much. The bus tour of Barcelona was good and gave us a heads of on where to go in the city. We stayed two extra days on our own. One of the best paid tours for the money was the Ca Lunae winery tour . It was excellent. The tea service was great. Maybe too much food. The pool area was crowed at times but manageable The wine served was very good and plentiful. Best meal was served at Manfredi's. Read Less
Sail Date: August 2019
This cruise was to celebrate a special anniversary, our 50th and we wanted a very special cruise to a place we had never been. The 7 Night Iconic Western Mediterranean cruise did not disappoint. We felt pampered in every way. The ship is ... Read More
This cruise was to celebrate a special anniversary, our 50th and we wanted a very special cruise to a place we had never been. The 7 Night Iconic Western Mediterranean cruise did not disappoint. We felt pampered in every way. The ship is beautiful. The food was delicious and all of the Star's employees were always eager to please the passengers in every way. The entertainment on board was wonderful. The bathroom in the stateroom exceeded my expectation. It put a smile on my face every time I want in it and the heated floor was such a treat. All of the toiletries were high quality. I didn't have to use any that I brought, which I always do just to make sure. An especially nice perk is that every deck has three washer and dryers for guests to use free of charge, including detergent and an iron and ironing board. I was able to come on board with clean cloths and leave with clean cloths. I would highly recommend a Viking cruise. You will not be disappointed. Read Less
Sail Date: August 2019
Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I ... Read More
Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I originally booked St. Tropez was one of the ports which was abruptly switched to Sete, France. Not an exciting destination to say the least. Entertainment- AMATUER hour. They’ll tell you there’s a jazz club but no jazz to be played. Food- average at best. I lobster tail on lobster night was over cooked mush. Dont fall for the “elegant” sounding videos- check photos I included- there’s part of what you’ll get. (Photo n video could not be posted in this site w phone) After I posted a review on ConsumerAffairs.com I was contacted by Viking’s customer relations department. All they gave me was attitude, and “I’m sorry you feel that way” like I was the one with the problem. Horrendous. Read Less
1 Helpful Vote
Sail Date: August 2019
We have never been to Europe and my husband and I have been saving for a while to take a nice trip to celebrate our 10th anniversary. So we decided to do a 10 days Mediterranean cruise. Santorini was a must and we were looking for cruise ... Read More
We have never been to Europe and my husband and I have been saving for a while to take a nice trip to celebrate our 10th anniversary. So we decided to do a 10 days Mediterranean cruise. Santorini was a must and we were looking for cruise lines that had this destination in their itinerary. In our budget, I was able to find 2 cruise lines, NCL and Royal Caribbean. We went with NCL because the ship was refurbished recently and the promotions included the drink and specialty restaurant package also excursion credits and the internet package. Nice deal if you book a suite (that came with a concierge and butler services). So our itinerary included the Greek Islands, Malta and a few cities in Italy. We travelled with our 2 kids and we were treated like royalty form the moment of arrival to disembarkation. We arrived to the port at 10:30 am. Our concierge Bruno came and accompanied us to the ship. By 11:30 am we were on the boat sipping a glass of champagne and having lunch in one of the specialty restaurants. The ship was beautiful and our room was ready by 1:00 pm and what a room! We had a forward penthouse suite with large balcony (cabin 10000). A very large room that was perfect for us and our Kids (6 and 7 years old) in its category cabin 10000 and cabin 10500 were the largest. 2 cold bottles of champagne were waiting for us as well as chocolate treats… felt like royalty! Every morning with our coffee (from the Nespresso machine in our cabin) we saw the ship arrive at different ports. We had the best view on the ship and every evening with a glass of white wine, we said goodbye from our balcony to every city we visited. After reading some comments about not being able to use the balconies in the front of the ship due to strong winds, I was a little worried but their was no issue at all. We used our balcony every day (sea days and port days)... I guess we were lucky! We saw two amazing shows and enjoyed the entertainment in different bars on the ship. The ship is tailored more for adults than kids but still our kids enjoyed their time at the pool, basketball court and a few hours in the splash academy. Food was good. We ate at the main dinning restaurant The Grand Pacific and the buffet few times. We were mostly impressed by the Japanese restaurant, The Bistro and the Italian restaurant. One area that NCL can improve on is the Kids menu. 10 days of eating the same things (hot dogs, pizza, mac and cheese and chicken nuggets) becomes a little repetitive. They can add healthier choices. In the Grand Pacific, we ended up ordering for the kids from the regular menu. We booked all our excursions with NCL. Bruno our concierge made it so easy for us to disembark and accompanied us to our tour guide and bus. With 2 kids, we appreciated not waiting the long lines to disembark and we learned a lot about each port. We did not use our butler’s services but appreciated the snacks, the sweets and the fruit baskets that were delivered to our cabin every afternoon. Our steward did an amazing job keeping our room nice and clean no matter when we got back to it. Disembarkation was a smooth ride as well. Our concierge again accompanied us to our driver to go back to the airport. We loved the VIP treatment and the pampering. It will be difficult to go back to a regular balcony cabin (cannot afford suites every time! Lol) Read Less
2 Helpful Votes
Sail Date: August 2019
Just stepping off the Seabourn Encore in Barcelona I feel we got a lot of fresh new takes on cruising with familiar favorites. Having cruised a large major cruise line over the Fourth if July the not having to sign for drinks and having ... Read More
Just stepping off the Seabourn Encore in Barcelona I feel we got a lot of fresh new takes on cruising with familiar favorites. Having cruised a large major cruise line over the Fourth if July the not having to sign for drinks and having wait staff recognize and anticipate our orders was a breath of fresh air. We stayed in the Owners Suite so we had plenty of living room space, more choices of liquor at the in room bar than a reasonable couple could consume in 6 months and a separate bedroom with a large bathroom. A half bath off the living room area was a nice touch. The balcony had two entrances one from the living room and one from the bedroom and Seabourn modified the balcony wall with some glass so you can actually sit down on a lounger and have a view. Older ships have a solid metal wall that does not afford you a view when seated on the balcony or lying on the bed. Toiletries in the bathroom are Molton Brown and generously sized. More than a reasonable could possibly use in a week let alone a month. Double sinks with plenty of counter space and shelves along with a medicine cabinet insures plenty of space for a person to make home in the bathroom with no compromising for your partner. The tub is large with jacuzzi jets and there is a separate shower with great water pressure. All very bright, pleasant and comfortable. Dining options have been expanded with the addition of a sushi restaurant open for lunch and dinner which we particularly liked. Though the menu didn’t change daily we found some consistent favorites that didn’t fail to delight along with ordering different sushi rolls to mix things up. Service was the best in the Sushi restaurant and I am pretty sure we may have been their first frequent diners on a cruise but hey when you really like something why not go for it. We also found the Earth and Ocean outdoor grill by the pool a surprisingly excellent dining option. The grill is open later for lunch until 3 pm which is particularly helpful when shore excursions get you back at 2 pm with no lunch having been provided. But it’s the evening menu although limited to 3 staters 3 mains and 3 desserts, each time we went the food was exceptional. I had the best mushroom entree that I would die for again. I’m not a vegetarian but would be a convert if I could have that dish every night. My husband had a Nigerian Prawn dish that were as large as a lobster and served piping hot but not over done. Service was impeccable at this dining option as well. The Collanade restaurant was our go to for breakfast and it was reliably sticked with everything you would expect- fresh fruit, egg options, cheese, meat, nuts and other savories, breads and sweets. Hand sanitizers at the entrance were used regularly so no concerns in sanitation issues. I can’t comment on the main dining room as we never went as well as we didn’t get into the Thomas Keller restaurant. Other things of note were thoughtfully presented shore excursions which we did every day and the entertainment in the Sky Lounge daily was lovely- a mix of modern and classics by a singer accompanied by a pianist. What’s not to love about sailing out of a port to well made martini and lovely music? My only observation on the Encore that was different than other Seabourn cruises was that the cabin stewards seemed as a rule sullen and generally unhappy. Very few ever treated us and our own steward seemed to go out of her way to not greet us at any time. We had several instances of cabin crews coming into to our cabin later at night to close our curtains- apparently forward facing cabins must keep the curtains closed starting at 6 pm. Another night a storm threat caused another crusade of cabin stewards to pull in our deck furniture. I was in bed both times these occurred and my husband was in the shower. 5 minutes earlier or later and the cabin crew members would have gotten an eye full of something they probably din’t Want to see- ever. So to sum up Seabourn Encore lives up to it’s reputation for sophisticated elegance with a beautiful ship. Food, wine and drinks are superb. Shore excursions to some new not well known places were a pleasant surprise. Room intrusions and sulky cabin stewards was a surprise. Read Less
1 Helpful Vote
Sail Date: August 2019
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately ... Read More
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately as soon as I got on board I realized that this was not what I expected. Because I traveled with many different companies I can compare very easily. I have been cruising last 10 years with several different companies and ships. This time is my first time with Holland America. I wish to share my experience for the sake of other customers and as well as your benefit. (Actually I am very busy person who works 10 hours a day but I hope it will be appreciated that I spend my resting time to write this.) I have a very serious complaint about the reception manager (or chef) his name was M...... He made me angry so much. He treated me very unpleasantly. We are Turkish but since we are high level civil servant (We are professor doctor working in university) we were given a “special passport” which we don’t need any visa in EU countries. In every cruise, in check in desk they understand it and they don’t keep our passports. They know special passports or they can easily understand when they look at the pages there are plenty of stamps of many countries but there was not any visa. In Rome port they did the same. They checked the passports and gave them to us. The first day was sea day we would be in Cartagena following morning, But at night I found a note someone calling me to the reception. I went there a girl in the reception wanted me to give our passports to them. It was so strange. She said “my manager wants them”. I refused of course. The explanation was not adequate. She called the manager He said “Turkey is not EU country that is why I want to keep your passport”. It should not be a personal preference. I tried to explain why we did not need any visa. But he was person who cannot understand the situation. His attitude and words were very very annoying and irritating. He insist to take it. (Be honest even if we are not obliged to give it. Since I am a mature and respectful and respective person, If he had asked nicely and kindly I would give it right a way). I said no. Finally he wanted to scan them, I said “I have a copy I can give it”. In that case he dared to insist to get them before 7 am in the morning!!!!(Look at his personal caprice) I was even angrier he had to understand that I was a guest and on my vacation no one has a right to force me to do something. I said “I don’t want to get up very early in the morning”. Following day I ask an appointment for “hotel manager” to discuss this issue and the other issues related with crew behaviour. No one responded. I asked total 3 times for an appointment in different days. He didn’t even send a message to me. I know he must be very busy (actually I am one of his businesses) but even dough he should have had arrange someone else to meet me. He totally ignored me (as many of them). He didn’t give any value and credit to me as a human being who actually prefer and trust them to spend her holiday on his ship. There are plenty of issues to be mentioned: But I will briefly tell. First of all the behavior of the crew (most of them) was the most unacceptable. It seems almost all of them don’t like their job. Or even they hate with what they are doing. No smiling at all. They don’t make eye contact with you they don’t even say hello or any other greetings. From the barmen to the waiters, from the officers to simple mariners every one was tossing out you. I was shocked . (none of the ship had not had such a crew like that). First day as soon as we settled, we wanted to have a drink. We approached to the bar (opposite to “guest relation”) no one cared. I asked for a menu. He didn’t even move and looked at me very unwillingly and showed the wall (there were some writings on the wall). We didn’t drink anything. We went up to the restaurant (self-service) in deck 9. For lunch There were some stations with different type of food and there was one person in it as if they were in prison (They were looking at you as if somebody forced them to stand unwillingly). It was so strange that the self-service restaurant was not self-service. All stations were covered (protected from the customers) by glass. At dinner in the 2. floor is another story. It takes ages to wait for a dish. I had to speak to restaurant chef to attract the attention to be served. The most important thing is security. In the gang way going out and coming back, IN all other ship companies they ask to take off sun glasses and hats. It is very important to recognize the people. But in Koningsdam most of customers were wearing glasses and hats !! No one asked them to take off. Crew were only concentrated if there was an alcohol in the bags. All other companies they serve water and wet cold towels in the gangways in every port they make a tent. But in koninsdam we had nothing. Even water. No one greeted and no one welcomed us. Only last day in Livorno a couple of officers were standing in front of gangway and told “welcome”. And no entertainment at all.. There are many more to tell but these are facts. I have no intention being rude I didn’t mean to offend anybody. Because I respect everybody who does their job properly, I spent my time to give this feedback. I am sorry to tell these perhaps they reevaluate the issues to please their customers and consider them as "guest" Read Less
Sail Date: August 2019
We chose a 12 day cruise with P & O on their Aurora ship this year as everyone we knew, who had cruised, said that they had always had a great time. This ship is now Adult only. We had a smooth and speedy embarkation at Southampton ... Read More
We chose a 12 day cruise with P & O on their Aurora ship this year as everyone we knew, who had cruised, said that they had always had a great time. This ship is now Adult only. We had a smooth and speedy embarkation at Southampton and having travelled from the North-east of England this was a very welcome start to our holidays. Our inside cabin was a moderate size but well furnished with a decent size bathroom (shower). Our cabin was immaculate with tea and coffee making facilities (replenished daily) and Sandesh, who looked after our cabin ensured that clean towels (and pool towels) were changed daily and bedding changed regularly. His attention to detail was very impressive. We were also impressed with the wide selection of food available. Food was available through the day as were refreshments. Food was hot and well presented. We dined in different restaurants as well as the self-serve areas (the Horizon) and one of our favourite places was the Medina Restaurant where we got exceptional service from Melwyn and Joel who really looked after us well each time we visited. When we did dine in the Horizon we were often looked after by Frauline who was a very friendly and funny guy and ensured that we had everything we needed to enjoy our meals. The entertainment was, in our opinion, 1st class considering the entertainment team have so many different shows and routines to perform so often. We were never short of things to do, the cinema showed relatively new films, the gym had modern equipment, there were activities to join in all day long and lots of different entertainment in lots of different bars onboard the ship. One of our favourite places to chill was The Crow's Nest. A definate plus was being able to visit a designated are for Costa Coffee on board. All the staff were very friendly and helpful throughout our holiday. We didn't go on any organised trips as we wanted to explore the ports ourselves and most were within walking distance although there were taxis available. One negative comment would be our visit to Lanzarote. We wondered why so many of the people we spoke to were not getting of the ship that day. Those of us who did were back on the ship within a very short time as there was little to do in the tiny resort we visited (most of which was closed). We now have the 'cruising' bug and are looking for our next adventure. Read Less
1 Helpful Vote
Sail Date: August 2019
Been on a few P&o cruises on ships Oceana, Azura and Brittania, so me and my partner decided to try Aurora and the Canary Islands. Overall we felt a bit dissapointed with this one. The ports were great and the excursions were great ... Read More
Been on a few P&o cruises on ships Oceana, Azura and Brittania, so me and my partner decided to try Aurora and the Canary Islands. Overall we felt a bit dissapointed with this one. The ports were great and the excursions were great but we felt that having a full day and evening in Tenerife on the Monday instead of a full and evening day in La Palma on the Sunday would have been better, as everything opened at 10:00 and shut at 14:00 in La Palma,so you were just on the ship until we sail away at 21:00. The ship was a great size, and the new refurbishment was great with new carpets and everything in communal areas seemed new, however you could tell it was built in 2000. A tiny TV, with only certain channels compared to the On Demand service you get on Brittania, also it was in a really awkward position in our cabin. There was only one plug socket in the whole room too, which in an era of technology isn't really the best. Although advitised as an Adults only cruise, it'll be better off advitised as a over 50s cruise. Myself and my partner are in our 20s, and managed to make friends with two other couples in their 20s. We all felt that the entertainment in the evenings was aimed at the over 50s. The only real act who engaged with the whole audience age wise was the comedian Phil Melbourne. One great act was the Irish lad who did acoustic guitar sets on the Lido deck and in the crows nest some evenings. The entertainment team were great, very welcoming and friendly. The Headliners this year I would say were below the expected standard. The vocalists really carried the show, as the dancers were quite poor. It seemed that the best vocalists and dancers go on Brittania and bigger ships. The shows seemed a bit dated too, compared to those we saw more recently on Brittania. Instead of a West End experience, it felt more like a Panto in your local theatre. The crew this year were great, from cabin steward to waiters. There was only one waiter we had a problem with as he got my starter wrong, giving me a mushroom sausage roll instead of Potted Shrimp, and heinsisted that was what I asked for, even though I don't like Mushrooms! If you're over 50 it's a great cruise for you, however if you're under 50 I'd aim for another ship in the fleet! Read Less

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