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3 Helpful Votes
Sail Date: May 2019
This was our first trip to Hawaii. We thought the cruise stopping at 4 Hawaiian islands would be a good way to get an initial taste for the islands. We opted for the three days in Honolulu prior to the start of the cruise itself. While ... Read More
This was our first trip to Hawaii. We thought the cruise stopping at 4 Hawaiian islands would be a good way to get an initial taste for the islands. We opted for the three days in Honolulu prior to the start of the cruise itself. While it was tough getting around Honolulu with the traffic, the Hilton Hawaiian Village and Waikiki beach did not disappoint. From Booking our cruise and selecting activities through meeting us at our flight, transporting us to our hotel, taking us on excursions, to the ship, embarking, ship board and port activities at the various islands, disembarking and transport from the ship back to the airport, Norwegian had their act together. The only delays we experienced were due to things like traffic and late cruise passengers. Norwegian and contracted support personnel were professional, competent, patient and upbeat. The ship was medium sized by current standards. It was clean and well maintained. Everything seemed to be working. It seemed like the ship sailed at much less than full capacity. This made getting services easy with minimal waiting - except for perhaps the breakfast buffet. It seemed like the average age of passengers on board was 65+. This obviously impacted activities on board the ship during the cruise. Our cabin was somewhat small but standard fare on cruise ships these days. The bathroom was small but functional. There was ample storage space. Everything in our cabin worked. The balcony was smaller than what we have seen on other cruise ships and had too much furniture on it for its size. I would rate our dining experience as good but not great. Overall the service in the dining facilities was excellent. Overall the food as good but not great. We had several meals that were warm (not hot) when they were served. Wait time for our entree in Le Cucina was and hour and a half. We had the meal package at three specialty restaurants which the restaurant greeter's seemed to point out in each case. If Norwegian provides these packages as an incentive to cruise with them they should not make customers feel like second class citizens for having them. Rank order from best to worst for dining experiences would be Le Bistro, Cagney's, Skylight, Liberty Dining Room, La Cucina, Cadillac Diner, Aloha Grill. As far as ship board entertainment was concerned, it was a surprise to us that there was no gambling. I must have missed that in the Norwegian Info provided about this cruise. We sailed on the Epic last year and were spoiled but the variety and quality of the entertainment provided on that ship. Compared to the Epic we felt the entertainment was limited. With very few exceptions, service on the ship was excellent and probably the strongest feature on the cruise. Staff was cordial, efficient and extremely helpful. Norwegian was well organized at each of our ports of call. Getting on and off the ship was straight forward. The port facilities were basic but adequate. The shore excursions were well done. Our bus driver was a pro. I had been looking forward to visiting Pearl Harbor for some time and it was clearly a highlight. Wish we had more time at the Battleship Missouri. The Polynesian Cultural Center was interesting and a learning experience. The trip to the ranch was limited by weather so we weren't able to experience all it normally had to offer. The ship used its own life boats to tender us to Kona on the big island (the ship had to anchor off shore). This was handled expertly. We did not travel with children. I think the cruise was more geared toward mature passengers. The excursions were geared toward older people with perhaps limited physical capabilities. We rented cars and did our own thing on Maui, the Big Island and Kawaii. This allowed us to focus on sites we were most interested in and spend our time as we saw fit. This allowed us to do, for example, more hiking than would probably been possible with excursion groups. Small cars were also able to access places large tour buses could not. I can see us visiting the islands again on the future. Not on a cruise but rather focusing on specific islands and points of interest. Read Less
1 Helpful Vote
Sail Date: May 2019
We have cruised on RCI before and have had very few problems. This one however was a nightmare. Booked day 1 Honolulu depart at 11:00pm 2 Kailua Kona 9am to 6pm 3 Kilaeua Volcano 12:01 to 1:00am 3Napoli coast 12:00pm to 4:00pm day ... Read More
We have cruised on RCI before and have had very few problems. This one however was a nightmare. Booked day 1 Honolulu depart at 11:00pm 2 Kailua Kona 9am to 6pm 3 Kilaeua Volcano 12:01 to 1:00am 3Napoli coast 12:00pm to 4:00pm day 4&5 Maui 9am to 5pm next days 6-10 cruising day 11 Victoria BC 9:00am to 8:00pm 12 Vancouver 6:00am. What we got Days 1&2 Honolulu (left Honolulu at 5:00pm on 2nd day day 3 Napali coast 4&5 Maui 6-10 cruising Day 11 Victoria BC 7:00am to 2:00pm (Left 6 hours early arrived in Vancouver at 8pm on day 11 Day 12 Vancouver disembark. Did not see the volcano and did do see the big island. We feel we were ripped off by RCI. You plan for a once in lifetime trip to Hawaii and get cheated out of half the stops. RCI did refund one day, Big deal. Embarkation, late but went smooth. Ports of Call, In Maui the water was too rough for the tenders for most of the first day, on the second day we went ashore, be back time was at 7:00pm we got in line to board the tenders at 4:00pm and it took us over an hour to get back, those that stayed later took from 2-2 1/2 hours to get back on the boat. Dining- Windjammer food was basically good but always very crowded, no place to sit, long lines to get food, lines for the omelets and pasta were always in the way of others. Hamburger line was messed up people were always coming from two directions. Drinks were often empty. Dining- Main dining, food was often cold, stale or misstated. Seafood often smelled, steak was tough or dry, bread was sometimes hard or stale, coffee was occasionally cold, Etc. Dining-Service was excellent Entertainment-shows were good for the most part. There were a number of things to do on the boat and the staff was good at helping you find where things were. Public areas-CROWDED. Hard to get an elevator, other public areas crowded when something was going on. Disembarkation- NIGHTMARE. We arrived in Vancouver the night before the cruise ended so the Ovation of the seas was basically a hotel parked on the water. Some people got off every but most elected to disembark the regular way, ie tag luggage and put outside cabin before 10:00pm the night before disembarking, pick up luggage after it is removed from the ship. BIG MISTAKE. We had luggage tag number 14 with an estimated departure time of 8:20am. At 9:00am, almost nobody had been allowed to leave the boat(at this time we had been docked for 13 hours). A little after 9 they started to allow the Express Departures to leave, we weren't Express but we jumped in line anyway. When we got off of the boat and went to pick up our luggage it was not lined up by number as it usually was but all the numbers were thrown together. RCI was just bringing it out and dumping it on the floor. What RCI didn't tell us was that there was another luggage drop area about 100 yards away and around the corner where they were doing the same thing, just dumping the luggage. I heard someone say something and followed them over. There was approximately 10 people here looking for luggage and at the first area there were hundreds and more getting off the boat all the time. We were lucky to find ours and make our 12:20pm departure time to DEN. While waiting we were talking to other couples who had been on the Ovation and they said that when we got on the plane to Denver, there were people still on the Ovation who had not been able to get off. We have cruised about a dozen times and I have never seen such a mess. Read Less
2 Helpful Votes
Sail Date: May 2019
From the time ROyal Caribbean changed the itinerary conveniently 59 days before sailing, to the chaos created in baggage claim at disembarking, the most common words from ships staff was “We apologize”. The ship board staff constantly ... Read More
From the time ROyal Caribbean changed the itinerary conveniently 59 days before sailing, to the chaos created in baggage claim at disembarking, the most common words from ships staff was “We apologize”. The ship board staff constantly had to make excuses and apologize for numerous situations they had difficulty dealing with. AVOID this ship......while the ship itself is marvelous and a great asset, poor management both in Miami and on board make this ship one to avoid. Guest after guest had unfavorable comments......we just had difficulty grasping why all the problems occurred. The ship board officer crew were a lot of talk but offered few solutions to correct and overcome problems. The entertainment staff couldn’t start many of their activities on time because they didn’t have watches. The buffet management staff daily made “sales pitches” how wonderful everything is in the Windjammer market......while at the same time telling you to hurry and get out. Disembarking for tenders required Hour plus long waits. The evening dinners in the main dining room were interrupted nightly with a wait staff member singing. The disembarking procedure was a most painful experience.....utter chaos. Read Less
1 Helpful Vote
Sail Date: May 2019
I haven't been on a Royal Caribbean cruise for a while (5 years) and was disappointed with this service. I wanted to "fly" and was super excited to go on the iFLY attraction - which was why we chose this ship. This ... Read More
I haven't been on a Royal Caribbean cruise for a while (5 years) and was disappointed with this service. I wanted to "fly" and was super excited to go on the iFLY attraction - which was why we chose this ship. This allowed me to float in a wind tunnel, which was a great experience. However be advised that you need to book this attraction ASAP or else risk not being able to try it at all. You also can only go once per trip. So if you want to take your own photo, have someone stand outside (don't book all family/friends at the same timeslot). The best part of the cruise was the activities and entertainment. The dancing excerise class was good (and packed), the music was good (they actually have hit music in Windjammer). The pool was fun when it was rocky (but can be crowded with people just standing around - so I like to do laps in the morning). The gym was decent sized, some classes (stretch, abs) were free but yoga and TRX would cost money. This ship doesn't have shower facilities by the gym so prepare to walk around in your swim suit if you want to go swimming/hot tub. This was kinda annoying because I had no where to put my room card. I also liked the washrooms. This ship had good flushing toilets. I've been to other cruises which... had weaker toilets and things don't quite flush properly. HVAC system in the showers were good. Doesn't take long for the humidity to go down (or smell to go away). The bad parts: food. The (formal) main dining room was slow so food was constantly cold. The bread was soggy. The menu didn't have a lot of variety either. Typically this venue is supposed to have the best tasting cuisine, but I found it lacking. However mid cruise it got better. The food was hotter (could be as a result of the mid cruise survey). So we mostly ate buffet (Windjammer). The food was warmer, had more variety and the servers were faster (cleaning and giving drinks). I stayed away from the meat (which were often over cooked/dry). Steamed fish was good. Salads were good. Pastries were so dry - I'd rather eat from a grocery store. The best food on the cruise was the pizza. Food quality increased mid cruise but I still find it disappointing. Also if you have a wheel chair be prepared to wait. We met people that had to wait for 2 hours to get on board because they didn't have enough wheelchair or staff. This was on a day when we were docked the whole day and had a large window to check in - so it was poorly organized. Tendering in Maui was a nightmare. The rough seas, limited ports (with competing and sheer quantities of passengers made the waits very long. We docked in Maui overnight and the 2nd day lined up to leave the boat at 8:30 am. They didn't begin to issue tender tickets until after 9am so the waiting area was over crowded... we stood in line for 1.5 hours. The day before we barely waited because they warned us about the shore excursions (who have tendering priorty) and the rough ocean... and we waited 2 hours before lining up. Returning to the ship 5 hours prior to departure was a good idea. People had to wait for 2 hours outside in the heat, waiting for the tender. I think I'd have to find a really good deal or itinerary to go on another Royal Caribbean Cruise. Read Less
4 Helpful Votes
Sail Date: April 2019
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we ... Read More
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we found that some of the venues were a bit sterile feeling, in particular the main dining room and the Quasar lounge. The main dining room is far too crowded, too many tables and strangely uncomfortable tub like chairs. The buffet area however was wonderful, spacious food stations with lots of access room between, definately superior to the Lido area on Princess ships. The main theatre is well laid out and quite comfortable. Our outside cabin was lovely but the bathroom is poorly designed with very limited counter space and strange tiny drawers and cabinets. They do have sliding doors for the shower which is just brilliant. No shower wand which would be preferable. Buffet food was excellent, lots of choices but finding a table was often difficult and line ups for the food were long. We were very disappointed in the dining room fare. Poor choices and variable quality food as well as disorganized service. Princess offers a far better dining experience. We did not use any of the specialty dining rooms even though they were very aggressively promoted. A major negative for us was the coffee. Very poor in the buffet and dining areas and the specialty coffee offered in the Cafe was very overpriced (5$ compared with Princess' $2.75). We purchased Starbucks instant in Honolulu and used that during the cruise. We have yet to see any cruise line that can compare favourably with Princess' International Cafe. Entertainment was very good, perhaps the best we have experienced. The singers and dancers were very talented and gave excellent performances. Shops were nothing special, overpriced and limited selection, however we don't patronize cruise ship shops anymore. Staff were friendly and efficient in most areas. Our cabin steward was wonderful, shout out to Marco! All in all a good, not excellent cruise and Princess will remain our go to cruise line. Read Less
Sail Date: April 2019
My husband and I booked a 2 bedroom suite 1078 due to Granny was supposed to come. She felt to tired and didn’t go she is 89 and just recovering from a stroke. Soo... we had a huge beautiful suite with Peter Kande as our butler and G as ... Read More
My husband and I booked a 2 bedroom suite 1078 due to Granny was supposed to come. She felt to tired and didn’t go she is 89 and just recovering from a stroke. Soo... we had a huge beautiful suite with Peter Kande as our butler and G as our steward they both were freakin’ great always having canapés and fresh fruit every day and even cleaned my shoe I left behind cause I stepped in something!! Also kept Coffee stocked and met every request. We had shore excursions every port and we were busy but Peter and G kept us on track and not overwhelmed. We even had room service with no fee and Breakfast at Cagney’s every morning was amazing and the staff was great! Taylor was the hostess or head person anyway she was my favorite. Gold Rush was a great place for a drink at the end of the day. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise for the itinerary. We could not afford to take 15 days to sail from the Mainland. We spent a day and a half at a resort, sightseeing Honolulu, and boarded the Pride of America on Saturday, 27 Apr. We found the crew ... Read More
We chose this cruise for the itinerary. We could not afford to take 15 days to sail from the Mainland. We spent a day and a half at a resort, sightseeing Honolulu, and boarded the Pride of America on Saturday, 27 Apr. We found the crew to be very nice and friendly when you smiled at them and gave a greeting sorts. They smiled back. Funny how that works. Every job has a grumpy day so... If we ever go again, we will not do a bus tour. We did one on Maui and even though it was interesting, we we subjected to the Cries of the Angry Adolescent Tourist. The other islands we stopped at, we rented a car. That is by far the best way to see 'stuff'. It's all beautify. However, there are those who will choose the bus tour but be prepared, it is expensive. It's Hawaii, everything is expensive, just plan for it. The ports we stopped at were not a typical cruise port with cute kiosks to shop at; that most are expecting to see. They are working harbors. When you leave the ship, that's where the magic happens. We ate at three of the specialty restaurants; Cagney's Steakhouse, The Moderno (churriscaria) and Teppanyaki. The food was outstanding in all three, but at the Teppanyaki, the chef was extremely entertaining. A true showman! Because we were in a suite, we ate breakfast and sometimes lunch at Cagney's Steakhouse. It was a set menu daily. But, it was not as crowded. All in all, the we would do this cruise again. Read Less
Sail Date: April 2019
This cruise was a gift from our son and it was the best cruise we have been on. We sailed on the "Pride of America" and stayed in cabin #12006. The cabin was in impeccable and exquisite. The balcony held 4 chaise lounge ... Read More
This cruise was a gift from our son and it was the best cruise we have been on. We sailed on the "Pride of America" and stayed in cabin #12006. The cabin was in impeccable and exquisite. The balcony held 4 chaise lounge chairs, a table with 4 chairs and a jacuzzi. The main highlight of the cruise was the Renewal Vow Ceremony. Everyone who participated made it a very special day. Ellen, our butler, exceeded her duties and became our friend. The special dining was excellent in service, the food presentation was very appealing and an A+ in taste. All of the entertainment was great, The dance contest and the Las Vegas show were the highlights. There aren't enough words to say about the service from the staff. Everyone was very welcoming, friendly and showed warmth, kindliness and proved to be very genial. Embarkation and disembarkation went very smoothly. The ports and shore excursions were good with our favorites being the Blue Hawaiian helicopter in Kauai and UFO parasaiing in Maui. We were treated like royality. It was great having two stressfree weeks. We highly recommend this cruise iine. Read Less
7 Helpful Votes
Sail Date: April 2019
There is no better introduction to Hawaii than this cruise around the islands, and NCL must know this so they run this wonderful itinerary on a poorly rehabilitated ship. Everywhere I looked I saw rust, cabin toilets broke down and ... Read More
There is no better introduction to Hawaii than this cruise around the islands, and NCL must know this so they run this wonderful itinerary on a poorly rehabilitated ship. Everywhere I looked I saw rust, cabin toilets broke down and guest services, while they talked a good game, only seemed to half care. Noise complaint about adjacent cabin was countered with earplugs and chocolate covered strawberries. Food was only fair and even premium restaurants lacked what one would expect on a cruise like this one. The pool deck is small and crowded and deck service was lacking. With all that said, it still was one of the most amazing cruises I have ever been on but only because of the itinerary and not much to do with NCL. Excursions offered by NCL were good but there are better offered from the many other excursion operators. The pre-cruise hotel, Park Shore Waikiki was in a primo location but is not a food hotel as it lacks amenities and is in need of an upgrade. Read Less
4 Helpful Votes
Sail Date: April 2019
We took NCL Pride of America for a 40th birthday celebration and it didn’t disappoint. (Almost) everything was fantastic. Would highly recommend anyone interested in an overview of the main HI islands take this cruise, then do a deep ... Read More
We took NCL Pride of America for a 40th birthday celebration and it didn’t disappoint. (Almost) everything was fantastic. Would highly recommend anyone interested in an overview of the main HI islands take this cruise, then do a deep dive later on their favorite island. The food was mostly very good, with the exception of the embarkation day meal in the Aloha Cafe and anything at the Key West Bar and Grill. The specialty restaurants do a better job overall but Liberty, Skyline and East Meets West we’re also quite good. The entertainment was sweetly hokey but fun, and the production crew is very talented. Also enjoyed the Hawaiian-centric activities led by Kaulana, they were fun and informative. Speaking of crew, both Casey’s in Jefferson’s Bistro were fantastic, as was most of the rest of the crew we interacted with. In most cases they were far friendlier than our fellow passengers! The only exception was our interaction with the “internet manager”, while I am sure she gets the same dumb questions every week, she should never come across as dismissive or condescending, which she did. Read Less

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