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Cruise Ratings
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1 Helpful Vote
Sail Date: May 2019
Very disappointing, ship tired and staff very lacklustre, not one member of staff went that extra mile, Hygiene not enforced at all surprising considering that they had noro virus a few weeks before. Entertainment team non ... Read More
Very disappointing, ship tired and staff very lacklustre, not one member of staff went that extra mile, Hygiene not enforced at all surprising considering that they had noro virus a few weeks before. Entertainment team non existent, buffet food appalling, dining room just satisfactory, poor service and no interaction, served as if we were in a fast food establishment. We had an issue with over charging so went to Customer relations to sort out, assistant started to deal with our problem then just answered the telephone whilst we were in the middle of a conversation when I pointed out that this was rude he replied that it was a medical emergency, but surely these calls should be taken in private, I don’t think it’s very professional as I heard all the details of the illness and their room number. Guest were cross between benefit street and Butlins, unfortunately P & O have lowered their prices so this has resulted in dropped standards in all areas. If you like Benidorm then this is for you, but personally I will rather spend more and go on Celebrity or Azamara. We found it quite amusing that our room steward hardly spoke to us at all for the entire cruise, but on disembarkation he was hovering around no doubt expecting a tip, which we would have gladly given if we had any form of service from him. Disembarkation an actual farce, we chose to take off our own luggage but they couldn’t even get the right deck number to exit some we’re saying deck 6 whilst our paperwork said deck 5! Wouldn’t rush to book another P & O cruise unless I was desperate for a cheap no frills get away. Read Less
Sail Date: May 2019
Having done many ocean cruises this was our first river cruise,so had no idea what to expect. The ship was great, crew brilliant, food fantastic quality and great fellow guests, it was perfect. The included trips were informative with ... Read More
Having done many ocean cruises this was our first river cruise,so had no idea what to expect. The ship was great, crew brilliant, food fantastic quality and great fellow guests, it was perfect. The included trips were informative with knowledgeable guides. The customer service was the best I have experienced from the lovely Joana in housekeeping, Tommy in the bar and Carla and Cruz in the restaurant . Nothing was too much trouble and we felt thoroughly spoiled and extremely well looked after. The management team were excellent and continually asked guests if all was well . Briefings on the up and coming ports were really helpful and good fun. The daily menu featured regional as well as a varied menu. Quality of food was 5 star and we were particularly impressed with the way special diets were catered for. We would highly recommend this trip and Viking and will be booking our next trip soon! Read Less
Sail Date: May 2019
This was a last minute decision - booked only a week before departure. We have sailed from Southampton before and this time used CPS to park the car - a very smooth experience when you get to Southampton. No time to look around ... Read More
This was a last minute decision - booked only a week before departure. We have sailed from Southampton before and this time used CPS to park the car - a very smooth experience when you get to Southampton. No time to look around Southampton upon arrival, straight into the embarkation process, which - in our experience - is always very efficient and enjoyable. You feel as though your holiday has already started before even getting on board. I knew where our cabin was and so we went straight there and it was a pretty decent cabin with a fair balcony - all very adequate for our purposes. The only issue for us was the height of the shower head - we are both tall and so kept banging into it and as it was bolted to the cubicle there was nothing we could do about it. As we were a late booking we had no choice about whether we had first or second sittings for dinner and so we were second - 8.45 on embarkation day and 8.30 thereafter. Frankly too late for us (first sitting was 6.30 I think) and so we dined in the buffet on Deck 15. That was great, lovely food and where we had breakfast and lunch thereafter. We also dined there on our last night so that we had time to get packed afterwards. We looked at the drinks pack and decided that £40 per person per night was ridiculous so we took a litre of gin aboard - you are allowed by P & O but only one 1 litre bottle each and anything you buy after Southampton has to be stored until you leave the ship. They also charge £20 corkage if you bring a litre of wine on board and want to drink it with your dinner! We then had a single glass of wine for dinner for £4.15 each and that was that. We've had drinks packs with other cruise lines and they are fine - and you make use of them! But this was perfectly adequate and we didn't think we'd missed out. We only watched one show - which was very good but after eating at 8.20 and not finishing until after 10, we didn't feel inclined to watch a show if we were off the ship the next day. We used the gym only a couple of times but there isn't much head room on a cross trainer if your 6' 4" tall! We also went on a talk about 'losing weight by eating more' This was run by a chap called Christian De Beer and a very nice chap he was to. This was really an opportunity to see you Elemis detoxing stuff. I agreed that 'we' would go for a test and a talk. Should be £50 each but doing two for £50. My other half decided that she didn't want to do it after all so Christian charged me 'only' £43 ! Interesting - I am suffering from acidosis it seems and need a 21 day detox (Cost about £150) and then 3 months worth of stuff costing, I think, about £80 a month so call it £400 all in. Ever felt you've been had? I have since read that this has been going on on cruises for at least 10 years ands it is worth googling Elemis 21 Day detox for a bit of opinion - it works for some but not for al by any means! I think my other half had the right idea! But I still need to look at my diet and maybe some sort off detox would also make sense - more Googling and eBay required!! Great cabin service - our chap was Sunny and very attentive he was to - great feller. I did a trip to the Omaha beech and St Mere Eglise on Day 1 when we went to Cherbourg but my partner didn't go as she didn't think it would interest her and so, for £60 would have been a waste of money. She had a look around the marina at Cherbourg. We didn't do ships excursions for either La Corunya or Santander but had a good walk around both. Our last destination was Guernsey and we did the excursion to Sark - which was brilliant and reasonable value at £50 each. Mind you the carriage (horse and trap!) trips cost £15 apiece and I saw a cheeseburger for £8! Large coffees cost £3 so not bad. Disembarkation went well. We stayed on Deck 15 until about 30 minutes before our exit time of 9.45 and discovered that everyone had moved out of the meeting place a few minutes before. Thereafter getting off the ship was extremely quick and easy and we found our baggage and then the car! Great !! Read Less
Sail Date: May 2019
I liked the size of the ship , not too big, embarkation was much faster (10 min queue) rather than for Britannia (2 hours queue). But the whole ship needs a total refurb , all the chairs and sofas are incredibly low, some almost ... Read More
I liked the size of the ship , not too big, embarkation was much faster (10 min queue) rather than for Britannia (2 hours queue). But the whole ship needs a total refurb , all the chairs and sofas are incredibly low, some almost impossible to get out of, in the dining rooms you felt like a child sitting at the tables and a lot of people made the same comment. Our superior balcony was quite spacious with a sofa which could become a sofa bed and tables and chairs, 2 , 24” flat screens TVs one facing the bedroom the other facing the sitting room, limited shows and movies and sometime didn’t work due to poor signal. We had a bath and dressing gowns and slippers they provide basic toiletries and there is a small fridge which you pay if you use anything in it. We got complimentary :a bottle of champagne, a bowl of fruit, a box of chocolate, 2 small sparking and one large plain bottled water. There is a kettle , tea , coffee and milk sashes which they renew every day, you also have a turned down service in the evenings, which they clear up any rubbish replace used mugs, glasses and open the bed with a small chocolate on the bed for each. There is only 2 UK sockets ( plus one for the kettle) and one American socket .I phoned up before departure to ask what kind of sockets they use & was told European & Uk. But no European in the cabin and funny enough the hairdryer ‘s plug is American ! The queue for breakfast is massive and no where to sit, so we ordered free of charge room service breakfast, which was sufficient and if you look on line it includes sliced cheese & meat but NO IT DOESN’T. Food is generally just acceptable not as good as Cunard. I has a very good shoulder, neck & back massage twice at the Oasis spa. 50 min of absolute bliss for £72 each session, the second one I had as a couple massage with my husband which we paid on the day we booked 3 days before but they charged us again on the day too and it took us a lot of explanation, back and forth to the spa and reception to get e refund. It ruined the experience. There is The Oasis swimming pool for adults only, if you look on line it says it has a currant that you swim against , but no it doesn’t and thank goodness. However it is not heated and I was only able to use it when it was a warm sunny day which was only one day during the whole 7 day cruise and on the last port day (Fri) the pool was closed and empty of water. Very disappointing there are 2 jacuzzis on either side of the pool but they didn’t work one day as they were doing maintenance why they couldn’t do that during the night god knows ! There is a sauna and steam room as well which have good temperatures. Evening entertainment is very basic and mainly comedy , Madonna tribute was in a bar with limited stage background and she was out of tune.the last evening they showed “Astonishing” which we saw on the Britannia last year, we thought they would change it , but unfortunately it was exactly the same magic show with exactly the same tricks, very disappointing. On the 5th night the Captain announced that the is sea a bit rough on the Bay of Bisque and he was going to detour to avoid it, but it could still be a bumpy ride so hold on to the handle bars and be careful. A Bumpy Ride?!! The whole ship was rocking from side to side then from the front the back making awful sounds as if it was falling apart it started at 10 pm and became worse from mid night to 4pm the next day. But still very very unstable even after that with huge 10 metre high waves hitting the side of the ship. It was a very uneasy experience and we felt very unsafe. Another night we were woken up by the Captain at 5.30 am to say there was a very unwell passenger who had to be helicoptered to a hospital in France , he asked us to stay in our cabins and not even go on our balconies, but we saw it from our patio door coming towards the ship & leaving , later on we found out there is no helicopter pad on the ship so the patient had to be lifted up to the helicopter by a cable ! Scary . Read Less
Sail Date: May 2019
We chose this cruise because of the price and cabin. Having sailed with Princess before and in a rear-facing cabin which we loved. The only thing that was not as expected was the restaurant. We normally opt for Any Time dining and usually ... Read More
We chose this cruise because of the price and cabin. Having sailed with Princess before and in a rear-facing cabin which we loved. The only thing that was not as expected was the restaurant. We normally opt for Any Time dining and usually eat late 8.30pm and have not had much trouble getting a table for two, but on this cruise, everybody seemed to want to eat at that time and tables for two. The system when this happens is that you are given a pager and they call you when a table becomes available. This worked very well as the bar is adjacent to the restaurant and was handy for pre-dinner drinks. I think the longest we had to wait was 15 minutes, no time at all. The shows were a bit low on the quality side and having cruised with Princess many times we have noticed that the resident dancers seem to be doing less and less. Read Less
7 Helpful Votes
Sail Date: May 2019
We chose this cruise because we had never been to Amsterdam. But, should also mention that we are regular cruisers with celebrity and love them. The checking in procedure was quick and painless as normal. However, we noticed the ... Read More
We chose this cruise because we had never been to Amsterdam. But, should also mention that we are regular cruisers with celebrity and love them. The checking in procedure was quick and painless as normal. However, we noticed the normal age demographic for celebrity cruises was a lot younger than we normally see. I should also say that we are young at heart and have no problem with people having a good time, however on this cruise we had our eyes opened! There was a lot of groups of what appeared to be stag and hen parties, which is not what we expected to ever see on a celebrity ship, and who were clearly on a mission to drink as much as is humanly possible from the moment the bars opened which was early given that mimosas, bloody Mary's where on offer at breakfast. That's not a problem normally because I myself have in the past had a bloody Mary or two at 10am ish, but, it was the level of bad language and general rudeness of some of these people that was shocking to us. There was also a lot of young family's and the children were left to run riot, while the parents were drinking. I have to say that we were not the only passengers that were shocked and offended by the more unruly behaviour. We even spoke to two different sets of travel agents who were shocked at the behaviour and had even experienced vulgar comments themselves. Two first time couples where also shocked at the behaviour and they said they would not come on celebrity ever again based on this experience. We did try to reassure them that this cruise was not a typical celebrity cruise, and that to not let the current bad behaviour of some drunken fellow passengers put them off cruising with celebrity. All that been said the ship, staff and food was lovely as usual. And we will cruise again with celebrity but hope they don't have any other "booze cruises" planned because I think that would be great shame and a big mistake on celebrity's part. Read Less
3 Helpful Votes
Sail Date: May 2019
We have been on celebrity solstice ships many times. But over the las5 three years azamara and princess. We took relatives to get a taste of crushing to see if they wanted a longer cruise. Embarkation very good as was disembarkation. ... Read More
We have been on celebrity solstice ships many times. But over the las5 three years azamara and princess. We took relatives to get a taste of crushing to see if they wanted a longer cruise. Embarkation very good as was disembarkation. Room on deck 9 very clean but showing wear, safe cracked on outside so 8 cut my finger on this, sofa looked worn and outside table had clumps of what looked like wax on it tha5 wouldn’t come off. However I think the standards have gone down, toiletries poor quality, no shower cap or shower gel. Shower head water flowed slowly so that needed replacing, but not a major issue. World class bar , no so work class. The nice cut glasses replaced by thin glasses, a couple of times the tops of glass rims seemed rough due to poor quality. We were told that some of the premium spirits used were not available and saw them use run of mill ones. My hubby doesn’t drink and they refuses to do him a no. Alcoholic drink so he had to get one from another bar and bring it back. The bars had few staff on so the wait was always long. I was surprised when pina colada can in whisky tumbler as did a margarita, In the main dining room food as good as ever. But the wines it suggested were not used. I asked for the recommended glass of calafornian chard. They said yes but he poured cheaper one. I asked why and he said it was not available unless I got a bottle, so why was it recommended and priced on menu by the glass. Areas clean and staff lovely . Cafe very good for coffees. Staff worked hard but they were rushed off their feet at bars and in cafe. I’m booked again in July but if it wasn’t paid for I may reconsider, I’m hoping standards were lower as it was a mini cruise. They need to be careful as their prices are getting higher but I ? That standards have dropped. Read Less
4 Helpful Votes
Sail Date: May 2019
Over the years we have been on quite a few cruises. We have done the following as far as I recall. (Royal Caribbean) Vision of the seas, Jewel of the seas. Independence of the seas. Adventure of the seas. (Princess cruises) Grand ... Read More
Over the years we have been on quite a few cruises. We have done the following as far as I recall. (Royal Caribbean) Vision of the seas, Jewel of the seas. Independence of the seas. Adventure of the seas. (Princess cruises) Grand Princess. (P&O) Britannia 4 times, Azura. (Cunard) Queen Elizabeth 2 times. This time we thought we would try Celebrity Silhouette to see what it was like. A 3 night cruise to Amsterdam. How did it compare to the other ships we have been on? First of all the negative points. The cost of drinks are very expensive! The most expensive I have encountered on all the cruises I have been on! For example a small bottle of Corona Beer 330ml $8.50 and small bottle of cider same size $10.00 that's £13.69 at exchange rate of $1.26 cents to £1.00. In Tesco a few weeks ago 12 bottles of Corona beers same size was £8.00 that's $10.08 just 83 pence a bottle and they are still making a profit! The price in a pub for one bottle is £3.50 or $4.37. Wine in the dining room wine was sold by the glass and was around $10 to $11 but there was no mention of how much the glass contained ? 175ml ? 200ml ? Very strange. So you don't know how much you get for your money? But say you get 4 glasses of wine from one bottle it works out minimum $40 a bottle. Drinking seemed to a big part of the cruise for most guests and I can only imagine that they had a drinks package, which is not cheap, and they were trying to get their money's worth out of it.? The main dining room. It was ok but lacked the grandeur of other ships that we have been on and the dining chairs are not dining chairs in my opinion! The food again was ok but could do better! The self service restaurant on deck 14 pretty much the same as other ships. Food that should be hot is not hot enough! On this ship the British style bacon served at breakfast was pretty dire! Not sure how it was cooked but it was pale and no taste to speak of. However the coffee was pretty good and about the best I have tried on ships! This seemed to be a very noisy ship! It maybe because it was a 3 night cruise over a bank holiday weekend very noisy guests having a good time! A few hen parties and even a wedding party! So pretty hard to find a quiet area to sit unless you sat in the library ! I don't think it is a good idea to allow a large party of people to book a cruise. It is not fair on the other guests. If you like a quieter ship the Queen Elizabeth would be a 10 out of 10 and Celebrity 2 out of 10 . Britannia would be around a 6 out of 10. Entertainment in the main theatre was very good 9/10. We had inside cabin deck 7 and it was a good size! Good size bathroom as well. We got the feeling that this ship was very much for American guests and not for the British. Celebrity say that our safety is their top priority but I would say squeezing as much money out of their guests comes a very close second place. Constant bombardment to buy drinks from the bar, buy special dining packages etc. and what a waste of space the Casino and slot machines take up! So would I book with Celebrity again? May be? It's hard to judge over 3 nights. But I think the ship is better suited for the younger guest. I also think Celebrity think they are better than they actually are! If you want grandeur and opulence go for Cunard! Something in the middle of that, go for P&O ! My score for this ship 6/10. Read Less
Sail Date: May 2019
A couple of friends had sailed AmaWaterways and were very happy with their experience. Our travel agent had also sailed on this cruise and said it was good. Raul (the captain) was kind enough to show us around the navigation bridge and ... Read More
A couple of friends had sailed AmaWaterways and were very happy with their experience. Our travel agent had also sailed on this cruise and said it was good. Raul (the captain) was kind enough to show us around the navigation bridge and explained how the ship worked. Raul (the cruise director) was ALWAYS engaging and kept us informed several times per day. Unfortunately, one of the locks broke on the Rhine river so we were delayed and missed a couple of shore excursions, but we still had a great time. They made it work. We traveled with our adult son and his wife, who is pregnant so this was an opportunity to travel with them before they have the baby. We were concerned that the age demographic would be too old, but it wasn't the case. There were people on board from 15 - 85 and several in their 40's. Read Less
Sail Date: April 2019
Outstanding reviews and recommendations by friends.Kudos to the entire crew of our Rhein River cruise ship the Scenic Ruby. Each crew member from the captain to the dining room staff and service employees are gracious, accommodating and ... Read More
Outstanding reviews and recommendations by friends.Kudos to the entire crew of our Rhein River cruise ship the Scenic Ruby. Each crew member from the captain to the dining room staff and service employees are gracious, accommodating and extremely generous with their time in the service of their 300 international visitors. Vikie Lofton Wetzel and I missed dinner by 15 minutes but the dining room staff set up a special location and prepared a wonderful dinner for us. We doubt that any other large cruise line would have been so accommodating or generous with their valuable time. We strongly encourage anyone who may be even remotely considering any cruise to check out Scenic cruises in Europe. The prices including airfare, unlimited drinks, no fee excursions and no tips whatsoever will be the best cruise investment that you will ever make. The entire staff is exceptional in every way. Their personal care and interest for the comfort of every passenger is unique and wonderful. Read Less

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