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2 Helpful Votes
Sail Date: July 2019
We cruised twice on this ship before millions were spent to upgrade this ship. They did a terrible job. They ruined it. It is hard to get around, they added little places on deck nine to get special foods and when walk towards the ... Read More
We cruised twice on this ship before millions were spent to upgrade this ship. They did a terrible job. They ruined it. It is hard to get around, they added little places on deck nine to get special foods and when walk towards the restaurant in the back you have to wait for people coming the other direction, they downsized the theater, they say if you do not use your lounges at the pool they will remove your towels but half the lounges had towels on them but nobody used them all day, there were a few arguments about this. Everyday there was a sewage smell on deck 9 around the pool and on deck 6 sewage came out of a room. The cruise director “ flying Scotsman” was awesome I give him 10-10’s and also dancers and singers the same. Room stewards were great and the waiters etc. were awesome. We will never that ship again. Kids were out of control, running etc. Read Less
1 Helpful Vote
Sail Date: July 2019
I have been on many Carnival cruise ships before always leaving out of Miami Fort Lauderdale Baltimore Tampa Bay Texas decided to leave from New York because it's 15 minutes from my home big mistake you had people drunk sleeping in ... Read More
I have been on many Carnival cruise ships before always leaving out of Miami Fort Lauderdale Baltimore Tampa Bay Texas decided to leave from New York because it's 15 minutes from my home big mistake you had people drunk sleeping in the hallways some guy running nude on the deck food was disgusting and very limited at the buffet ate at Fahrenheit 555 on the third of cruise asked for a cowboy ribeye and was told that they ran out settled for something different and it was taste less and tough I asked the Waiter what happened to the food on this ship and his answer was quietly that the Sunrise and Sunshine which used to be out of New York has cut back dramatically on food and quality we stayed on deck 11 spa and directly upstairs is the serenity deck which is a supposed to be a peaceful getaway but at night they decided let's make it a rap music dance party which got out of control I can go on and on even my waiter in the casino can't wait for his contract to be up on this ship SO STAY AWAY IF YOU LIKE TO CRUISE also room was leaking water from the ceiling that took them four days to figure it out Read Less
2 Helpful Votes
Sail Date: June 2019
This was the first time and the last time we will ever cruise with Princess. We were on the Caribbean Princess. Our toilet wreaked of urine and the sink water as well!! The balcony furniture was broken. The staff refused to replace the ... Read More
This was the first time and the last time we will ever cruise with Princess. We were on the Caribbean Princess. Our toilet wreaked of urine and the sink water as well!! The balcony furniture was broken. The staff refused to replace the broken furniture. We found a shopping list to a girls mom from 2018 under one bed because I pulled a mattress out from the wall looking for a remote. It had a ton of trash and candy under that bed. The bathroom shower had lots of cracks in it and the floor grout has darkened from probably water and algae (grime). We slept pretty well because of the nonstop vibration and rocking of the ship! Thankfully I don’t get seasick! They showed a movie twice on the “movie under the stars”! All of the movies they showed had been out for months! I gifted this cruise to my dad and my best friend. My dad had never been on a cruise. I’m disappointed that this is his memory of what a cruise is supposed to be like. We’re going to Hawaii next!!! ON A CARNIVAL CRUISE SHIP!! Yes I know carnival owns Princess but they operate so very differently. Also, the Bahamian waters were cold! The water animals refused to show up!! People were just really disappointed! Yes I know they can’t warm the waters or call in the sea turtles. But it put a damper on everyone’s moods. This ship needs an overhaul on the interior badly!! The waitstaff has zero personality! All but one! This cruise was a disaster!!!!!! There isn’t a live band on deck throughout your cruise! So there is absolutely zero feel of the Caribbean!! Read Less
5 Helpful Votes
Sail Date: June 2019
I WAS a loyal Celebrity cruiser until..... I have taken my last cruise on Celebrity Cruise Line. I had three cruises scheduled for 2019. I have completed two of them and canceled the third. Celebrity Cruise Line has gradually ... Read More
I WAS a loyal Celebrity cruiser until..... I have taken my last cruise on Celebrity Cruise Line. I had three cruises scheduled for 2019. I have completed two of them and canceled the third. Celebrity Cruise Line has gradually deteriorated to the point that I am no longer willing to go on a cruise that I scheduled for November of this year. My first cruise this year on the Equinox was the second time that I have been on this ship. I was on it shortly after dry dock. I had a page and a half of problems that I went to the customer service desk with including 4 days of the toilet not flushing. After presenting my list of problems to the manager at customer service, I was issued a $150 credit for a future cruise. While on board for cruise number 2 this year, I attemped to apply the credit to the future cruise in November. Apparently, the staff in future cruises did not do what they were supposed to with it. After receiving a copy of the November billing, we contacted the customer service department which were so rude and unprofessional that we ended up having to cancel November's cruise because they were unwilling to apply the credit that we were given for our unbelievably crappy cruise number one this year. The problems included toilets not flushing, internet service not working, TV's not working, a room Steward rearranging things daily that he had no business to be touching, rude and argumentative wait staff, rude shore excursion people, bartenders that were unwilling to change the channel to put on sports in the casino bar instead of news, comedians that were so bad that people were walking out in drothes, items on their daily itinerary never happening, inedible food, plastic items found in the food...... unfortunately the list just goes on and on. After calling customer service to have the credit applied correctly, they were so rude and uncooperative that we canceled a cruise that would have cost $3500 over a $150 cruise credit that they lost. The customer service rep reminded me of a used car salesman trying to do the money shuffle explaining that the credit had already been given when it clearly in writing had not. If they cannot provide it to you in writing, it never happened. Don't trust them. Celebrity Cruise Line has obviously given up caring about their existing customers. I wish I had waited to do my survey until after I discovered this problem. I had spent enough time on this ship that the management and staff were all greeting me saying "welcome home." It is now a sad goodbye but for the price it is a goodbye nonetheless. No one should be treated the way we were by customer service, and the future cruise services staff. Apparently celebrity has grown large enough that they have stopped careing about their customers. Read Less
8 Helpful Votes
Sail Date: June 2019
This was our first cruise and our last vacation as a family. We had so much planning and money that went into this vacation knowing it would be our last. Two months before we left we got a change in itinerary that shortened our stay in ... Read More
This was our first cruise and our last vacation as a family. We had so much planning and money that went into this vacation knowing it would be our last. Two months before we left we got a change in itinerary that shortened our stay in Puerto Rico and Labadee due to propeller problems on the ship. I understand RC can change itinerary at any time per the contract. However, during our trip there was a medical emergency and the boat had to return to San Juan. Due to the existing propeller problem the captain told us we were unable to make it to Labadee or any other port to make up for it. They also said they were having a meeting with corporate that day to discuss compensation. It was my son's birthday and we had jet skiing, coaster rides and a beach day planned. We now had another day on the boat which was already getting old at this point having been on it for so many days with so little port time due to their initial change. We called RC when we returned and they said, sorry they are offering nothing as compensation. In the contract, it says, if changes are made due to technical issues, compensation will be made. We will never cruise Royal Caribbean due to there horrible customer service. Allure was a beautiful ship, with amazing employees working on it, who went above and beyond to try to make up for the changes. Just want to clarify my 1 star review is for Royal Caribbean, not the staff of the Allure. Unfortunately, corporate is the problem. Our servers in the dining room were amazing, Vladamir and Eduard who were so personable and knew our names and everything we liked the first day. I was a little teary eyed the last day saying goodbye. The food in the dining room was the best we have ever eaten. We were never disappointed in a meal. We felt the windjammer food was very good too. The shows were spectacular also. My husband never saw a musical and he said Mamma Mia was fabulous. The aquashow was exciting. I did not expect much from Blue Planet from the reviews I read but the whole family enjoyed that as well. Our headline show was the juggler from Americas Got Talent Charles Peachock who was spectacular and funny! When you are on a ship with 6300 guests, expect lines for things like rock climbing (1 hr long one day) and flow rider. Could not even get on the ice for ice skating since that filled up so quickly every time we went when they had open skating. My favorite part of the ship was the central park, so peaceful. The ship does really have it all. Even enjoyed the gym and running track. Read Less
6 Helpful Votes
Sail Date: June 2019
We chose this trip because it was at the right time for vacation. We were very excited to go because 2 of the ports we love. Well, first problem was we received an email telling us that we would have a shortened visit at San Juan because ... Read More
We chose this trip because it was at the right time for vacation. We were very excited to go because 2 of the ports we love. Well, first problem was we received an email telling us that we would have a shortened visit at San Juan because of a problem with the propulsion system on the ship. The next problem was that there was a medical emergency (of which they had no control) and the decision was made to turn the ship around and go BACK to Puerto Rico. We were about 4 hours away from there and we made it back in around 2 hours! The repercussions from this was, we could not stop at our final port! We then spent the last 2 1/2 days on the ship! This, instead of 3 full ports of call, we experienced maybe, 1 1/2 ports! What a disappointment! When we called to complain, being Emerald members and loyal to Royal, we got NO SATISFACTION! They told us that the company made the decision to do nothing for any of the passengers! We did not even receive an explanation of what happened or an apology for missing so much time at our ports of call! To be honest, I am now looking for another line to start using, just not Carnival, too many people power drinking! It hurts me to say that we are looking for a new line, because we have NEVER had any problems that they did not try to resolve. Very sad! As far as the on board entertainment, it was wonderful! The food was excellent and the service was spectacular! In that case, it was a typical Royal cruise. Read Less
13 Helpful Votes
Sail Date: June 2019
GREAT ENTERTAINMENT, BAD SERVICE AND MEDIOCRE FOOD THE BAD RC has gone to new depths to encourage you to spend money. There is no comfortable seating anywhere in the ship, including your cabin, except in the bars. There is no place ... Read More
GREAT ENTERTAINMENT, BAD SERVICE AND MEDIOCRE FOOD THE BAD RC has gone to new depths to encourage you to spend money. There is no comfortable seating anywhere in the ship, including your cabin, except in the bars. There is no place to sit and read a book. Indeed, there is no library on board. The only half decent food is in the specialty restaurants. So if you do plan to go, despite my warnings herein, add the cost of specialty restaurants to the price of the cruise and make your reservations early. Their on ship app is awful and frustrating, it has limited information, doesn’t always work, and doesn’t notify you if you get a message. So....you will have to buy the WiFi package. The upsell is constant and they must be under a lot of pressure to make quota because they won’t take no for an answer......so very annoying. The shops are over-priced, you can get the same thing in the overpriced tourist traps on shore cheaper. One thing of note, an 18% tip is added to all the bills and called a “service charge”. . So when you are contemplating a tip keep in mind that you have already given them 18%. For myself, I don’t appreciate the deliberate deception. Give great service for a great tip. THE UGLY MEDIOCRE FOOD. Looking forward to great food on your cruise? You won’t find it here. This ship falls way below standards. In main dining the chef does a decent job of cooking the meat properly, but the meat is of the poorer cuts and such low quality that it is tough to cut and chew. The sauces are watery and served skimpily, perhaps a tablespoon. I can’t say if they are tasty as there is not enough served on your plate to make a determination. I don’t know what the eggs are, but they are not real eggs....powder maybe? Note: if you still take a cruise on this ship, there is a fried egg station hidden aft ..... we found it on Day 6. OJ is simply disgusting, not made from oranges. I could go on. Most of the alternatives for lunch, such as Johnny Rockets, aren't worth paying extra for. BAD SERVICE. The wait service in main dining is non-existent. They are quick to take your drink order and charge your account, but you can wait up to 17 minutes (we timed it one night) to have your food order taken. THE GOOD WONDERLAND SPECIALTY RESTAURANT In contrast, we ate at Wonderland one evening and experienced the best meal we had of our life. We have traveled around Europe and the US to some of the best restaurants, so that is saying something. The creativity, the imagination...and I’m talking about the food, not just the surroundings. Bread made into foam, clear tomato juice, meringue dessert in the shape of toadstools. The explosion of flavors as they hit your palette. I won’t spoil the awesome surprise with the smoking eggs and chocolate dessert. Don’t let the menu dissuade you, this is an experience not to be missed and be prepared for the gastronomic experience of your life! THE GOOD GREAT ENTERTAINMENT. I was very impressed with the variety of entertainment and quality of the performers. The ice shows were spectacular. We saw 1887 and the iSkate show, the latter being one put together by the performers themselves. They are world class champions skating for your entertainment pleasure. The aqua show was equally outstanding. The stage rises and falls, the choreography is wonderful.....high divers, tight rope walkers, and a guy who twirls for 10 minutes. We asked, because we had to know, but apparently he meditates and that’s how he can do it for so long. The thing to keep in mind is that they are doing all this on a ship that rocks back and forth! There is also a lot to be said about the cool things on the ship. Imagine the elevator doors opening up and there before you in the elevator is a funky guy with a funky hat, singing and playing the piano.... a piano in the elevator! I rode up and down with him and had a jolly good time. So cool! Or you can order a drink and watch a robot make it for you! Too cool! Or you go sit at a bar in Central Park to have a drink and the entire bar rises and falls three stories! Or ride a carousel....on a cruise ship. Or how about watching a replica of the kinetic sculpture of Kafka in Prague (a silver head that turns around in sections). Hard to describe. Zip lines, water slides, this ship has it all. For us, this was our first and last RC cruise, even if they did improve the service and the food. In addition to the things discussed above, there is music everywhere. You cannot get away from it. Music in one area competing with music in another area. Then on top of that, the many passengers trying to talk above it all. Waiting long periods of time for the elevator because of the masses of people waiting for one.The lack of comfortable seating. The void of a place to go an sit quietly and talk or read. The awful food and service. I can spend my money on a ship far more enjoyable that doesn't confront you with a sales pitch at every turn Read Less
3 Helpful Votes
Sail Date: June 2019
“That was the s————- s—- show I ever saw…” This is a quote I overheard from a fellow passenger on the MSC Seaside during our recent cruise vacation, and I couldn’t help but think… “That sums up this experience ... Read More
“That was the s————- s—- show I ever saw…” This is a quote I overheard from a fellow passenger on the MSC Seaside during our recent cruise vacation, and I couldn’t help but think… “That sums up this experience perfectly.” I have to admit, I was going to use the famous quote from Charles Dickens, “It was the best of times, it was the worst of times,” but I didn’t want to be so dramatic. Let’s get right down to it. I traveled with a group of people on the MSC Seaside from June 8th to June 15th 2019. This was my second cruise, but the first with MSC. Boy, was I disappointed in this company. There was on SMALL thing that I liked about MSC. I will mention that before getting to the nitty gritty. I have a gluten allergy, and I felt as if the staff in the dining room was amazing with that. Plus, I got a little gluten-free treat every day in my stateroom. HOWEVER, the buffets, were lacking. Nothing was labeled gluten-free, so it was impossible to tell what I could safely eat and what I couldn't. So...that was it. The ports were nice, but MSC has nothing to do with the beauty of St. Thomas or the fun spirt in Nassau. That being said, if you are considering MSC, PLEASE, for the love of everything holy...keep reading. I would hate that someone else would fall victim to this horrendous company.... Booking -- How hard is it to book a cruise? We booked with a booking agent, and then we couldn't log into the website. MSC blamed it on website updates...for FIVE MONTHS???? Ridiculous. Once we finally figured out how to log into the most confusing website in the world, we noticed that our names were spelled incorrectly. "Okay, we will just call them..." Good luck with that! After several times of being put on hold for 20 minutes, 30 minutes, and more with no pick up, I requested a call back via the MSC website. That was about six weeks ago, my cruise has come and gone, and I still haven't gotten a call. Embarkation -- I don't have much bad to say about this. It was smooth...I would consider waiting in line for the next customer service representative one of the big highlights of my MSC Seaside experience...and no, I'm not being sarcastic. Nothing bad happened, so I'll count this as a win. Ship -- The ship is beautiful...yes. It's big, it's spacious, and it was clean...if you don't count the consistent nostril burning sewage smell that lingers in certain areas. Once you look past the beauty and grandeur of the ship, however, there are MAJOR issues. For example, on Deck 8, if you walk around enough, you will find the chair graveyard. There were approximately 12 deck chairs that had broken...yes, broken with people actually sitting in them. We saw one, average sized man, fall right out of his chair during breakfast when the chair broke from underneath them. Obviously this is a problem on the Seaside because there were a lot of broken chairs and a lot of pissed off people. Cabin -- Our cabin...9158...straight up...smelled like someone had peed all over the floor, let it soak into the carpet, and then placed the room in the hot, Caribbean sun for a week or so just to make sure that the odor would really stay in there. We DID complain about it, and our room steward sprayed something in there, but it only masked the smell for a short time. Dining -- My gluten-free food was good. They did cater to my needs. The rest of our group, however, didn't have the best experience all of the time. For instance, my mother's salad was in a bowl, and at the bottom of the bowl was about a quarter inch of water. Gross. Entertainment and Activities -- “That was the sh*ttiest sh*t show I ever saw…” I heard this as we left Country/Western night. It lasted a whole 15 minutes, and then it changed to latin night, with hours of latin dancing. The rest of the entertainment on the ship was poor, too. Nothing ever caught our eyes...or our ears, for that matter...and I was traveling with a group of about 25 people. I will give props to the Michael Jackson show...my second highlight of this cruise. It was pretty great. Service -- Here's where MSC really fails, flunks, falters, etc. The customer service is almost non-existent. The company simply doesn't care. We literally had drinks shoved at us, we had bartenders rolling their eyes when ordering simple drinks like rum and coke, and you just have to wait until they feel like serving you...oh, and don't be surprised if people who come after you get served first. It happened to us time and time again. Rajbir in the Jungle Bar was a great example of this. He caught my eye several times, and passed me over not once, not twice, but SIX times for people who came up to the bar after me. I finally had to say "EXCUSE ME" and he STILL didn't come to me. Another bartender, Reinan, stepped up and apologized for my wait, and said if I need anything else to please come to him...which I did. Some of these people really acted like it was a chore to serve. Well guess what? That is your JOB. If you don't want to be a bartender, then find another vocation. These bartenders also don't seem to know what they are serving. We got the MSC promotion "Drinks on Us." There are literally seven mixed drinks to choose from. it's not that difficult to get right. Vodka Lemon is one of the drinks. It's Bitter Lemon soda and vodka. Simple, delicious, refreshing. These people KNOW you have this drink package, and I can't even tell you all of the times that they messed that drink up by putting lemonade instead of Bitter Lemon, or Sprite instead of Bitter Lemon, or just plain club soda with a lemon...it was seriously mind-boggling. If you can't make the drink right, take it off the menu. Ports and Shore Excursions -- The ports were all fabulous, and I am not giving MSC an ounce of praise for them. They just chose where to stop. That's it. Good job at picking ports that every other cruise line also goes to. Here's your gold star for the day, MSC! Disembarkation --- This was the absolute WORST. After a week of misery and dealing with broken chairs, terrible customer service, and smell like pee and sewage, finally we could get off of this hell hole on water. The disembarkation is simple. You get a colored tag on your luggage, you go to that color area, and you get your suitcase. Easy peasy, right? Except when you have a red tag and your luggage is not in the red area. This is exactly what happened to me. We looked for about 15 minutes, and then asked someone. They didn't really care. The response was, "Well, sometimes the colors get mixed up. Look in similar colored areas." So, I did. We looked in fuchsia, brown, and purple...no luggage. I asked a second person. This person told me to "walk up and down all of the aisles to see if it's in another color." (Mind you, there are 5,000+ people on this ship, all with luggage...) No success there, so I asked a third person. He said the same thing...look in other areas. At this point, I started yelling to everyone, including my poor dad and some random people, about how much I hate MSC...and I meant it from the bottom of my heart. Yes, people stared, but I was done. I then went to another customer service rep. She said that it's possible the luggage is in the next area, which wasn't open yet. I asked when it would open and she said "Well, one person has the key, so it will open when he is ready to open it." At this point, it had been well over an hour since we had stepped off of the ship. About 10 minutes later, even as I huffed and puffed over this insane lack of customer service, the door opened. I pushed my way through the scores of travelers waiting to get THEIR luggage, and I saw my suitcase as soon as I walked in. Why? Because a bright red tag really stands out when it's in the light pink color area. I walked over and took my bag, and began to roll it out. My traveling companion was waiting for me, and as soon as she saw it, she gasped. I looked down and there was a HUGE dent in my BRAND NEW suitcase. If you thought I had lost my mind before, I hadn't...this was when I really lost my mind. I pushed my way back through and I was advised to go to this little desk where a woman was surrounded by people who had ALSO gotten their luggage damaged. I had to fill out a form, take photos, and she said, "Well, that luggage looks totaled." She gave me a card with some contact information on it, and said they would reimburse me for the damage, I just had to email them the information. So, I did...and this is the response I got back --- We are so sorry to hear that your bag was damaged during disembarkation. We make every effort to handle our guests’ belongings carefully and to deliver everything safely, so it’s disappointing that things went awry this time. As stated in our ticket contract, MSC is not liable for any damage to guests’ luggage. Now...here I am. Writing this review and trying to warn everyone out there about how terrible MSC was to us. I will never, ever, not in a bazillion years, EVER go on another MSC vacation, and I urge you to try any other cruise line in the world but MSC. My mom has gone on 16 cruises, and she said this was the worst out of every cruise she has been on. Read Less
10 Helpful Votes
Sail Date: June 2019
Well just got back today from my second RCL cruise and definitely my last. I have been on 14 cruises and this was the worst one I’ve ever been on. My husband, son and I had a balcony room on the 11th floor. I will say the room was nice ... Read More
Well just got back today from my second RCL cruise and definitely my last. I have been on 14 cruises and this was the worst one I’ve ever been on. My husband, son and I had a balcony room on the 11th floor. I will say the room was nice and stayed very cool throughout the whole voyage. That was great. There was nothing else positive. Food was just ok in the buffet. Very little variety. A little better in main dining room. Coffee horrible. Our toilet overflowed 5x during the 9 day cruise. They had to come in and replace the whole toilet and it still overflowed. Water was clean but flooded whole bathroom. This was happening to a lot of people on the ship. The North Star was broken all week and actually was broken before we got on the ship I found out. Nobody ever got to go on at all. We had 2 reservations for it which meant nothing and they never informed anyone it was broken. It’s literally the main attraction of this ship and one of the reasons I booked it. Everyone was very disappointed. We had reservations for the We Will Rock You show. 1000 people in the theater waited an hour for the show just to have a guy come on stage to tell us to leave because the show is cancelled due to technical difficulties. People were not happy. Another show also cancelled due to technical problems. The entertainment on this ship is the worst I’ve ever seen. The few shows I did get to see were boring and lackluster. The goodbye show was so so bad. I feel bad for the crew on this ship because they do not look happy at all. Overworked and underpaid and it shows. Nobody bothered with us unless they were trying to get money. They nickel and dime you the whole cruise to the point where you want to hide somewhere. $3.00 for a little bag of popcorn for the show.....which gets cancelled anyway. The wait lines for any of the activities were way too long. Bumper cars, flow rider. The bigger ships just mean more people. This benefits the cruise line not you. They keep touting how great these huge ships are but more cabins don’t mean more fun for you. I’ll stick to smaller ships from now on. When I voiced my issues and concerns with guests services they did absolutely nothing for us. This will definitely be my last RCL Read Less
6 Helpful Votes
Sail Date: May 2019
My wife and I decided to try out msc after reading decent reviews about them online. This was my 10th cruise (past 9 on RCCL) and first one on msc. When we booked our trip in January of 2019 we paid extra for the fantastica experience ... Read More
My wife and I decided to try out msc after reading decent reviews about them online. This was my 10th cruise (past 9 on RCCL) and first one on msc. When we booked our trip in January of 2019 we paid extra for the fantastica experience since it offered 12 drink vouchers which we thought was a great idea! Well we sure were wrong! When we arrived on the ship we entered the room and didn't see any vouchers. So later in the evening proceeded to guest services to see if they could resolve. We got told that "msc discontinued the vouchers" and that "if we received them it would say on our cruise ticket packet." If it doesn't there's nothing they can do. So, the following morning we spoke with the bar manager at the cruise critic meet and greet and he gave us positive news stating that if we paid for them, we will receive them and he said it was wrong of guest services to deny them. Well of course there was a catch and when we visited guest services later in the day to find out what was going on, no surprise the bar manager changed his tune and re worded what he said earlier in the day. The main dining room service was miserable for us on the first night. We were seated promptly and waited well over 20 minutes to receive menus, water, and a bread basket. All of the large tables around us had prompt service, and had their entrees before we even placed our order, and those tables had 8+ people sitting at them while it was just me and my wife. Oddly I looked around and the section the rest of the groups were sitting in had the same server named on their tables as we did, except we never got served by those servers! After asking for the head waiter to explain what was going on, a server ran and found a random server to take our order in which he never introduced himself, never asked if we had any allergies, and never asked if we wanted to order from the bar. Overall the ship is clean, it's different, it has a nice layout, the sports bar is beautiful, rooms are clean and a nice size, bed is comfy. But the rest of the experience has ruined my views of MSC and I will never recommend them to anyone. Also the muster drill was comical, absolute chaos and people were so loud and so over packed into one area it was nearly impossible to hear what was being said or see the demonstration. For me I don't personally care since I've seen plenty, but for someone new to cruising they would've left there clueless as to what to do in an emergency. MSC also doesn't seem to care nearly as much as Royal Caribbean does about washing your hands and staying clean. The hand sanitizer stations are sparse around the ship and NOBODY uses the hand washing stations (we were even getting weird looks when we used them) Read Less
4 Helpful Votes
Sail Date: May 2019
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The ... Read More
This was my 9th and LAST RC cruise. It started with the most disorganized safety breifing and got worse fron there. The VOLUME of music is intended to cause hearing loss. Not just the venues, the music playing around the ship. The pool deck is so loud you cant hear someone speak directly in your ear. There are NO quiet places to smoke and only one quiet place without A/C to play games. Don't ask the crew where or when anything is- they do not know or care. We tried Trivia but the two spermalougers were snarky, condescending jerks. RC sold us a cabin with noise intrusion nightly (from an aqua show) without telling us. We gave RC four weeks to apologize, refund, or respond and we got nothing. The Columbus Musically has multiple burping lines. It's a cross between Pirates of the Pinzance, spring time for Hitler. To say it was terrible would be to give it too much credit. There were plenty of things to do for an upcharge- escape room, specality resturants, zip lining. The Kareoke bar is only open for two- three hours per day even though it is a kareoke specific bar called "on air". Generally open from 11pm u til 1:30 AM. Not all of us need liquid courage. Read Less
5 Helpful Votes
Sail Date: May 2019
Let me just start by saying this is my first time ever writing a review. I travel quite extensively and I’ve had great times and good times and I roll with the punches regardless. I’m truly not hard to please so………Let me tell ... Read More
Let me just start by saying this is my first time ever writing a review. I travel quite extensively and I’ve had great times and good times and I roll with the punches regardless. I’m truly not hard to please so………Let me tell you about my cruise on the Norwegian Breakaway from May 19th – May 26th. Boarding - We boarded a bus from Miami Airport to the ship. While on the bus we received an impromptu tour while in route, which was fine. However, after arrival and getting off the bus we were herded into the line to board, employees began yelling hurry, hurry, why don’t you have your passports ready?? Fill out this form or you can’t board the ship. Hurry up. It would have been nice to be told on the bus to have things ready. The line was long but in fairness did move relatively fast. Food - Once on board and after the mandatory safety briefing we began to settle in. First, the food on board the ship was pretty good overall. The buffet had a decent variety. The complimentary restaurants and pay restaurants were both good. Interestingly enough service and quality of food improved with price. Pool – The pool was tiny considering the amount of people on board. People because saving seats because of the terrible wait for a drink. The main pool is flanked by four hot tubs, (Not my thing), but any given day one or more would be covered with netting and not able to be used. Why? Your guess is as good as mine. Once again, no poolside services either. Service – The service on this ship was slow to non-existent. Getting a drink poolside was awful. There were two bars poolside and on any given day the line was terrible. The bar staff was “Mostly” friendly but completely overwhelmed and understaffed. Not one person walking around taking drink orders, not one! It was so bad; people began getting the maximum number of drinks possible per card rather than stand in the long line again. I began to walk to lower floors in hopes of not finding a line. What a pain and no luck there either. We quickly realized that pre-paying your tips is a really bad concept, because I can assure you the incentive to provide good service is gone. I would much rather pay for good service “provided” rather than be forced to pay for mediocre to no service. Needless to say, we are all mad about the $200 we pre-paid for tips……….What a joke! Ports – Time allotted for each port was insufficient but we knew that going in so can’t really complain about that. However, the actual act of disembarking was terrible. We literally stood in line, winding down the stairways for a minimum of 45 minutes. Getting back on wasn’t nearly as bad. The Bahama’s, we were promised Nassau we got Great Stirrup Cay. No explanation given as to why the change, just deal with it. This was truly a nightmare. In order to visit we had to tender from the main boat. You had to arrange your own tender time, which we did; we were supposed to leave by 12:15. Well, after waiting and waiting we finally got called only to now stand in line for another hour or so. We finally boarded our tender and arrived at approximately 2:45. Great, we had to be back on the ship by 5!! First thing, we decide to grab a beer, one guy working the booth “Handwriting” everyone’s information so, 20 minutes later we had a beer! When asked why short staffed “well we have people on the boat and here”, is that my problem? Should it be? So, we made the best of our hour and a half before we, you guessed it stood in line for another hour to tender back to the ship. Can I really say I visited the Bahamas, I think not? Final Disembark – This must be the greatest disaster of them all. At this point, I was truly convinced the crew of the Norwegian Breakaway had no earthly idea any of the 4000 people on board were coming this week. We snaked several flights of stairs after finally getting to the deck we would disembark from, we were then routed the entire length of that floor which unfortunately meant a trip through the casino. It stunk so bad from cigarettes people were literally holding rags over there mouth to breathe through. This process took almost three hours, no exaggeration. We were so glad to finally get off of that ship. I could go on because there is much more but, suffice to say. If you are into terrible service, long lines for food and drinks and decent food the Norwegian Breakaway is for you! Read Less
3 Helpful Votes
Sail Date: May 2019
Please do not waste your money, you will be very disappointed. The cruise ship itself is beautiful, but they are constantly charging extra for even the smallest things (Zipline, Gelato ice cream, a decent meal, etc) Our balcony cabin was ... Read More
Please do not waste your money, you will be very disappointed. The cruise ship itself is beautiful, but they are constantly charging extra for even the smallest things (Zipline, Gelato ice cream, a decent meal, etc) Our balcony cabin was very small and we had no hot water in the tiny shower. Asked for it to be fixed, it never was. Housekeeping was terrible. We were having to ask every day for fresh towels, and they do not provide bar soap.. only a terrible body wash. At the bar we waitied sometimes 45 min to get a drink. They are very under Staffed. The buffet food was disgusting, and they had no variety. If you wanted a decent mal you had to pay a fortune to go to the speciality restaraunts, and even if you bought the "dining Experience" package, you were left with 2-3 choices, and no opportunity to upgrade the meal unless you wanted to fork over another couple hundred dollars. Poolside on the 7th floor they refused to play any fun music they played elevator music, when I asked for more festive music and to turn up the volume a lttle, I was ignored. I left the ship in tears after saving for this "luxury Cruise" you are better off to book Carnival! The food is better and the ships are well staffed. I had planned on booking the MSC to Italy next year for my husbands birthday, but I now will NEVER Cruise with MSC again. Horrible experience Read Less
Sail Date: May 2019
Cruised on the MSC Seaside and it was the worst cruise I've been on (and I've travelled on Disney, Costa, Carnival, Princess, Royal Caribbean, Norwegian and Holland America). The seaside is a nice ship and the pool on the back of ... Read More
Cruised on the MSC Seaside and it was the worst cruise I've been on (and I've travelled on Disney, Costa, Carnival, Princess, Royal Caribbean, Norwegian and Holland America). The seaside is a nice ship and the pool on the back of the ship was very nice, but that where it ends. Worst food ever tasted on a cruise. Nobody eats all their plate in the dinning room because food is too bad... but the alternative of the buffet is so poor that you have nowhere else to go. The pastas are horrible (plain watery sauce red or white...). The buffet has always the same menu (except a few exceptions). Everything is way overcooked. Shows are bad. dancers are good but the shows are so eclectic and the costume and choreographies are very basic which makes a 40 min show difficult to watch completely. Customer service is bad. They are patronizing and dont seem to be even a little interested to help you. Not worth the price (even if not expensive, even with a beverage package). I'll never cruise with MSC again. Read Less
3 Helpful Votes
Sail Date: May 2019
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I ... Read More
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I was surprised for a European company, I sure was expecting better. The food was absolutely tasteless. The entertainement was boring and eclectic. It looked like a low budget entertainement. They wanted to include everyone in the entertainement crew, but it didn’t even fit in the storyline. Plus, during the day, there were minimal to no entertainement at all. The only good part of their entertainement was the « adult comedy show ». Improv-like and funny. Almost no crew members were smiling. And absolutely no customer service what-so-ever. My friend was told to fetch himself all sorts of things and no one offered to help him out. Seriously, I’m never going on a cruise with MSC again. Read Less
4 Helpful Votes
Sail Date: May 2019
I chose NCL because the free packages offered at booking and the port of calls available on the itinerary. What a sad investment it turned out to be. Highlights: -4 hours to receive the NCL booked transfer from airport to pier ... Read More
I chose NCL because the free packages offered at booking and the port of calls available on the itinerary. What a sad investment it turned out to be. Highlights: -4 hours to receive the NCL booked transfer from airport to pier -2.5 hour wait time to get from the port desk to the ship -service at the pool bar was nonexistent without flashing cash (yes we had the drink package) -the power/toilets/water was out on our hallway for a length of time during a sea day -ropes course/rock wall had limited hours of opening during the day -there was very little to do on board without laying in the sun or visiting the casino on the days at sea -food was average-nothing extraordinary -docking in Nassau there were 4 other boats in port so moving around in the shopping area was incredibly hard to do. I would not recommend NCL or this ship if you are looking for activities or a smooth sailing experience. Read Less
Sail Date: May 2019
I went on this cruise with 4 other friends. This was my first cruise but some of the others I traveled with have been on many cruises but after seeing what I endured this will be their last with Carnival. I am handicapped from the ... Read More
I went on this cruise with 4 other friends. This was my first cruise but some of the others I traveled with have been on many cruises but after seeing what I endured this will be their last with Carnival. I am handicapped from the waist down & utilize an electric wheelchair to get around. We rented a handicapped suite which had plenty of room but we also had to pay extra for the suite to fit my wheelchair. I didn’t mind. Never at any time was I told or warned that there were decks of the ship that I wouldn’t be able to access. Not even in an e-mail. When on board some of friends went to deck 12 and I was trying to get to them. I spent over 2hrs going from 1 location to another, at the direction of crew members to get on the deck. There was a screen on the deck & supposedly I could get there behind this screen. Nope! 2 hrs I spent I felt like an idiot & degraded. I ended up back in my room crying. I also couldn’t get on the adult deck only, deck 11. Nor could I go into the Spa, which would have been great for my medical issues & not just for vanity reasons. Then there’s their private island, Amber Cove. Wheelchairs aren’t allowed on tenders despite them being large boats. This was the only thing I was aware of & that was because of my friend that I was traveling with. One would think with Carnival owning their own private island & they could make it handicapped accessible & perhaps put up umbrellas for quests to have some shade. Instead they gladly screw over their quests by making them pay extra for drinks instead of it tying into their drink package on the ship. They both belong to Carnival after all. Then there’s the dreaded elevators. There were instances were I couldn’t even get on them due to overcrowding & attempted for over 45min only to just go back to my room. Another time 6 tries before someone helped me because the doors closed to fast for me to get to them fast enough before they closed. This was just to name a few. It got to the point that any time I had to go them my anxiety went through the roof. My friends were shocked at how difficult it was for us to get an elevator with me. It was degrading, humiliating & embarrassing. I skipped dinner 3 nights because I just didn’t have the energy to fight with the elevators anymore on those days. I was done. Instead I stayed in my room & just cried. I also wasn’t made aware I wouldn’t be able to access any of the pools or hot tubs. How would you feel about going on vacation & find out 1/2 of the stuff available wasn’t available to you? You had to sit back & watch others having fun! That’s not my idea of a vacation. Had I known all this I wouldn’t have booked my trip. Then to top off my trip on the final night of my trip I utilized my walker to drag myself out onto my balcony to take pictures of the sunset. While taking pictures I felt an weird sensation in my right foot & looked down & there was a dirty, salt covered, rusty razor blade sticking out of my foot. I got myself back inside & sat down & while I was trying to pull it out of my foot I cut my left thumb. I immediately tried to call medical & got no answer. I got my steward & told him & showed him where it happened. Showed him the razor blade. I also reminded him we received a note the day or 2 prior that the crew were going to be cleaning all the balconies. That maybe someone dropped it while cleaning & the wind could have caught it then lodged it in my foot. He went to his supervisor to tell him & I tried to call medical again & got no answer again. When my steward came back he said “ There is no Dr on duty but you could go try to find the nurse.” I told him “ I have a rare immune disease that a lot of Dr’s don’t understand & no offense to nurses but if Dr’s don’t understand it a nurse certainly won’t & a nurse can’t dispense medication & if I need a tetanus shot & antibiotics she can’t administer them. I need a Dr. I guess I’m on my own. His response was “There is nothing we can do.” Then he left. I wiped down my wounds with antibacterial wipes & wrapped them in tight bandages to hopefully close them I had with me for emergencies. When I got home I ended up having to have both a tetanus shot & go on antibiotics. I wrote Carnival to tell them my experiences & they blatantly lied to me saying they sent me all this information in an e-mail on 2/20/18 & told me this verbally. I saved all my correspondence from Carnival. The e-mail from 2/20/18 was to join their VIPC club. I also was never told how hard it would be to get around the ship, that I couldn’t go into the pools, the spa, the hot tubs etc... The only I was made aware of was that I couldn’t go to their private island because I couldn’t go on the tenders but when I saw the size of them I was shocked. When people go on vacation it’s to escape from the trials & tribulations of their daily lives. It’s no different for people who are handicapped. We didn’t ask to be this way but we deal with it the best we can. We try to live independent lives. I didn’t need my disability slapped in my face. My mind also works great so I didn’t need crew members to treat me like I’m an idiot. Take this as a warning. If you have any special needs don’t travel with Carnival. Read Less
7 Helpful Votes
Sail Date: April 2019
Norfolk is near where we now live. We used to cruise out of Baltimore on the Carnival Pride once a year (sometimes more). Since we had NEVER had a bad cruise on the Pride, we were eager to see what the refurbished Sunrise had to offer. ... Read More
Norfolk is near where we now live. We used to cruise out of Baltimore on the Carnival Pride once a year (sometimes more). Since we had NEVER had a bad cruise on the Pride, we were eager to see what the refurbished Sunrise had to offer. We were extremely disappointed, so much so that we are rethinking whether to ever cruise with Carnival again. Embarkation was a cruel joke. It was if Carnival was doing this for the very first time and didn't have a clue how to get passengers into long-term parking or onto the ship. Our cabin (Riviera deck) had a terrible vibration that kept us awake for much of the first night. After we complained the next morning, engineering discovered a large fan directly below our cabin that was about to fail (my guess, possibly catastrophically, given how bad the room-shaking rumble was). In the past, food in the main dining room had been a consistent bright spot. In our opinion, Carnival food on our previous cruises had been on par with some pricier lines such as Celebrity, Holland America, or Princess (but below Viking Ocean and River). Not this time; not even in the premium steakhouse. Ingredients seemed sub-standard and food preparation was also lacking. The library had been removed and there was very little public space where you could go to read or have a conversation. In an obvious effort to extract maximum revenue from passengers, there was also lots of annoying nickel-and-diming throughout the week. Debarkation was a relative joy as we carried our luggage off the ship, passed painlessly through customs, and were finally able to put Carnival Sunrise in our rear-view mirror. Read Less
6 Helpful Votes
Sail Date: April 2019
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the ... Read More
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the meager choices on its own menu. I ordered roasted pork loin and was served ham, and salad Nicoise with “French onion Dijon” dressing was served with the usual choices of ranch, Italian and thousand island. Neither the chef nor customer service was responsive to dissatisfaction. Also whenever I asked about fat free dressings in restaurant or dining room someone would point to one of the regular dressings and proclaim it fat free. I did get excellent service from Somalier Josip, though. They redecorated the ship recently and stateroom was adequate if the thermostat had worked. The new sinks and showers don’t drain well, but room staff Kate was attentive and very friendly. Pools were too small to swim and had unbelievably loud drains that chased me right out. I was on an Olivia Cruise, so all the entertainment was great. Read Less
2 Helpful Votes
Sail Date: April 2019
Having cruised on another Carnival ship and it being OK ( not over the top but OK), we decided to book this cruise specifically because my sister wanted to go to Grand Turk. We cruise about 1 x every 2 years. This ship and staff does not ... Read More
Having cruised on another Carnival ship and it being OK ( not over the top but OK), we decided to book this cruise specifically because my sister wanted to go to Grand Turk. We cruise about 1 x every 2 years. This ship and staff does not need to be in service. The only good thing was Mikey the cruise director. The ship was really dirty ( dust everywhere, smelled like feces on many floors including one with a dining room. Very few sanitizer stations. Same napkin laid in a hallway for 7 days. Sheets were stained. Buffet was way less exciting than Shoney’s or Big Boy for northerners. Sister was hospitalized with community acquired pneumonia day after we got back and I have been on meds ever since. Met another family on the cruise that 2 of them caught lice. NEVER AGAIN. Please do yourself a favor and do not book this disaster. Read Less
7 Helpful Votes
Sail Date: April 2019
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same ... Read More
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same smell in one of the whirlpools. The food in the buffet made me really sick, maybe that’s because the chefs do not wear any gloves when they prepare the food. I watched a chef make a pizza without using gloves. I had to run to the bathroom every half hour everyday until I stopped eating from the buffet. The only other food selection that I was given without a cost was the Cosmopolitan restaurant which offered different food than what I was used to because I like eating more vegetables. The basketball court needs to be updated because the rim is leaning. The only things I liked was the massage, the Solarium and the comfortable bed. Read Less
6 Helpful Votes
Sail Date: April 2019
My family of 9 went. My husband and I (28 y.o no kids). My Brother and his wife (30 y.o with 3 kids) and my Parents (67 Y.o). So we can give you a broad overview of each family type. I wrote a lot, so I headlined everything so you jump to ... Read More
My family of 9 went. My husband and I (28 y.o no kids). My Brother and his wife (30 y.o with 3 kids) and my Parents (67 Y.o). So we can give you a broad overview of each family type. I wrote a lot, so I headlined everything so you jump to the part that is relevant to you. LARGE GROUP REVIEW We choose this cruise line 1.5 years ahead of time to celebrate my father retirement. We scheduled 1 big family excursion which was to swim with the Dolphins since my two younger nephews were limited with what they could do. In addition, we chose the Royal Caribbean because they had DreamWorks associated with it. With less than 6 months to go, they canceled both. So we all ended up doing something different in Saint Maarten. My mother took the younger kids for an excursion and my husband, brother, and sister in law did something different. Day of port they canceled the one with my mom and the kids again!!! This time because there was a protest going on near the French side of the island. They did not cancel ours, we talked to our tour guide who said they canceled over 100 peoples tours for no reason. She said the tour companies even told Royal Caribbean that the demonstrations were done a week ago. Overall, not a lot of tours for 5-12-year-olds. Dinner times sucked. It was 5:30 which tended to be literally right when you got back from the port or 8 which is way too late for people with children There needs to be a 6:00 pm or 7:00 pm time slot like Carnival or Norwegian has. KIDLESS ADULTS This cruises entertainment sucked. The shows we extremely below par. The fine line was an aqua show where everyone was out of synch. Reminded me of the Shark during the Superbowl. It was as if a bunch of HS hip hop kids wanted to do Cirque de Solie but had only a week of practice. It was like they were using actors from other shows as background dancers. For example, the divers from the water show were performing in the musicals. Some of these performers never took dancing classes and it showed. There was limited comedy clubs with no variety of performers. The only good show was the headliner (juggler) and the ice skaters. Also, they had reservations for shows which kind of worked like fast passes. This was stupid so I ended up signing us up for all of them and not showing up to some of them. Because who wants to plan everything out on a cruise. The adult pools were 16 and up but was never enforced. Do not expect this to be the place for 20- 30-year-olds with no kids. Also for you, drinkers, DO NOT BUY THE BEVERAGE PACKAGE!! To make it worth it, you have to drink close to the max amount of drinkers per day (13) including excursion days. It appears to be worth it because they charge 18 for a drink. Here is my tip. Go on the website and send your room alcohol through Royal Caribbean. It comes with mixers such as sprite and coke. My mom had the refreshment package ( nonalcoholic mocktails since she likes pop and she would get us virgin pina coladas, which we made nonvirgin, with the rum we ordered to the room) We saved $500 and never ran out of booze. You also get to bring one bottle of wine per adult. We ended up taking 3 bottles of wine home (they were gifted to my brother's room complimentary and he doesn't drink). You think you are a drinker and its worth it, I am telling you my husband is a drinker (he makes his own beer since he drinks that much). In other words, I just can not see the drink package being worth it for anyone. Even if you don't get the refreshment package you can make screwdrivers with the free orange juice in the morning. ADULTS WITH SMALL CHILDREN My brother and his wife have a 3, 7, and 10 years old. This boat is for you if you have kids. It was very teenage-centric at night and kid-centric during the day. It had a carousel which I took the 3-year-old on many many many times. The 7 year old loved the kid play zone and went there almost every day. However, the play zone center did lose 3-year-olds clothes somehow. The credited my brother account for this. My brother said he would have rathered gone on the Disney cruise and thought the boat was not kid-centric however, I strongly disagree. His standards might be too high for cruises and kid stuff. Maybe he thought this because the plays were very adult orientated and the kid ones were more for the 3-year-old rather than the 7 and 10-year-olds. The sports activities were meant for teenagers so maybe the age 5-13 is not well represented. The tours for this age bracket was also very limited. ELDERLY REVIEW My father is very limited in his ability to move. There were very few activities he could do. Most cruise ships do tons of trivia for the older crowd. There was little to no trivia options compared to other ships. There were some, but most ships I have been on have them every other hour not just once every other day Also, my dad needed a scooter which they required to put in his room. However, how they designed the room made it extremely difficult to get it in. The bed was close to the door and there was very little space between the bed and the wall. As a result, they had to put it in the space between the bed and the bathroom which blocked the entire entrance and made it difficult to get up and go to the bathroom at night (especially for someone who needs a cane to walk). EXCURSION REVIEW: 1) Excursion: St. Maarten (RHINO RIDER) After all the cancellation we did a Rhino Rider (Small JetSki Like Boats). We were to ride to the French part of the island and go to a beach called Happy Beach which is named that because its a nudist beach. My husband and I did this one buy our self. The jetski ride was cool, you get to see all the capsized boats from the hurricane and even saw a boat in the middle of the road near the coast. We had to follow the instructor to avoid all the sunken boats until we got to the other side. This was pretty cool, as some of the boats looked like they would be perfect for a horror film. We rode to the beach area where we were supposed to swim to the shore and have some time on the beach. I wanted to half participate (topless) in the Happy Beach but not like near people I had to ride back with. So we walked about 5 minutes from the boats down the shore. My husband stood on some rocks and say every one getting on the boats. We had only been there for 15 minutes top. We had to run back and get on the boats and go back. This was way too short!!! 15 minutes on the beach is not enough time even if you are just snorkeling. I have done other excursion where you get an hour or two on the beach. That is what I get for trying to replicate the Carnival experience I had the last cruise. The worst part was, there was no reason the excursion to be that short. We had plenty of time before the ship left (>3 hours). The reason they have it so short, was because the next tour was waiting to use our jetskis. Wow.... all about the money. When we got back to the boat company they had taken some photos that I wanted to check out and see if we wanted to buy. The bus driver was yelling at everyone to get on the bus before the photos even came out. AGAIN there was no reason for this as the ship did not leave for another 3 hours and it was a 20-minute bus ride back. I am not kidding on the rush I am 28 y.o and very healthy it was not like I was dicking around. The photos had not even been developed yet digitally. Overally, extremely rushed. 2) Hati (Luxurious Sail Yacht) We were supposed to take a Yacht ride to a private beach for a swim but it was too windy so they just cruised around. The rum punch was unlimited so that was cool. It was pretty windy so I get why they diverted. PORTS REVIEWS 1) ST Maarteen Typical Cruise Port Feel. Tons of Jewelry stores and souvenir shops. We did not mind this as it was the first port. We bought some local Rum that was confiscated and returned at the end of the cruise ( normal for cruises). 2) Puerto Rico Puerto Rico is its best port because it's the only non-cruise port location and has tons of history such as the building architect, town church, and forts. However, you only get to be at this port from 7 am 1:00 pm to see the town. I assume they do this because they don't own the city and money spent there, is not money in their pocket. Do not do the excursions, they are a waste of money. I knew this ahead of time because I have visited San Juan once before. The walking tours are a rip-off. My brother bought a walking tour since he has small kids (7&10) at first, but we convinced him to cancel it and we walked the city with him. In the end, he said something along the lines "They were charging $60/person for something you could do in 3 hours with two kids just by going to the information stand". Remember PR speaks English, your phone works 100% ( just like it would if you were in another state) and San Juan can be walked in less than 3 hours even with kids. You can google anything you need, just like you would if you were in a foreign city like NY, Chicago or San Fran. My biggest issue is that the time spent there is way short and they know it. I just filled out the survey for the Royal Caribbean and they asked about the amount spent at each port except the one in San Juan. I wonder why they don't care about the one, $$$$$. 3) Hati This was the port we were most excited for since it was the only location we had not been to. They advertise this as Hati, but it really is just a peninsula of Hatti that they have rocked off from the rest of the land and commercialized. You were not allowed to leave their resort area. You are at a private resort where you can use your room card to buy everything because they own everything. They should not be allowed to call this Hati. The couple's cabanas were $100 for a small little umbrella-like structure and $500 for the bed like structure. I guess my bother did not know that you had to pay to use it, and accidentally used one during the day. So you could always try that. Do not rent the rafts they are of horrible quality for the price. I saw people try to use them and give up after an hour or so. The food was good though. SPA & FITNESS The three girls ( mom, sister in law and I) did the spa message with the seaweed treatment. Overpriced which is typical in cruises. We all 3 bought the products they pushed. However, I returned it because it was so overpriced and probably not worth it. My sister in law and mother followed shortly after. In other word do not feel like once you purchased something you are stuck with it. In addition, on the first day, we received a free consultation for feet arches. My sister and law and I did it where they fitted us. They then said the inserts were $200, so I passed. My dad ended up doing it on day 3, and he paid 99 for the consultation and 99 for the inserts. Yeah, so that "free consultation" was not free but built into the cost of the shoes that my dad got for $99 CABIN, SHIP & DINNING These are the only things I liked about the cruise. The cabin was huge compared to other cruise lines even for the budget option. Food was very good in the dining and the service was of course very good. Very friendly staff. The pizza was served till 3 in the morning which was nice. The Ship was very well designed, I liked Central Park as it had a big garden that was pretty. Read Less
2 Helpful Votes
Sail Date: April 2019
This was a chartered cruise adventure and i plan to address my issues with that group as well but many problems that i had personally made me want to go home by day 3 of a 7 day adventure. My cabinmates mainly kept our cabin clean prior ... Read More
This was a chartered cruise adventure and i plan to address my issues with that group as well but many problems that i had personally made me want to go home by day 3 of a 7 day adventure. My cabinmates mainly kept our cabin clean prior to service coming in but i was disappointed to see that an obvious makeup spill on my bunk stayed all week which let us know that bedding not changed. Food service lines were ridiculous and menu selections were bad. Dining room service was slow/2 hours to completely get our meals which caused us to miss shows. The entertainment venues were hot and air conditioning was also scarce in other parts of the ship. Mostly, this was an all-adult cruise that we had always had the option of hot tubs 24/7. The pools/hot tubs all shut down at 8p. Embarkment was a nightmare! It took 3 hours to find my final piece of luggage and i embarked in the first group. I loved the casino but smokers and poor ventilation made it difficult for me with my asthmatic condition Read Less
10 Helpful Votes
Sail Date: April 2019
Our experience on the Allure of the Seas with Royal Caribbean Cruise. 3rd Cruise, 1st with RC. The entire cruise started out poorly with it taking close to a month to book our shore excursions due to having to go through a special area ... Read More
Our experience on the Allure of the Seas with Royal Caribbean Cruise. 3rd Cruise, 1st with RC. The entire cruise started out poorly with it taking close to a month to book our shore excursions due to having to go through a special area because of handicapped guests. The only way to reach them was email and it took them a week or two to respond the first couple times and after that, I was getting no response at all. I finally had to reach out to the executive office, and it was handled within a couple days with all shore excursions approved by the tour operators themselves. (Apparently the girl that was helping us got sick and there was no one helping or monitoring her email account and “we just slipped through the cracks-??”). At the time we booked our cruise (2+ months in advance), we booked through Royal Caribbean and provided them with all 8 of our birthdays and they arranged our 3 rooms accordingly and all was well it seemed. Over a month later, they decide to send an email and mention that we have 2 “minors” (18 and 20 yrs old) in a room by themselves which is not allowed unless they are in a room attached to ours. The first guy told me when I called that there was nothing they could do, the cruise was full, and we would have to pay extra to upgrade our room to get one next to them. I did not like that answer, so I called back again a couple minutes later to another manager and now there is no other rooms available at all because the cruise is at capacity. Needless to say, I had to make several phone calls and spend a lot of time finding an appropriate manager before they were able to “fix it” so we were all still able to go on the cruise. By Fix, I mean they changed the names around on the reservation, to make sure a adult was listed with a minor in each room. Mind you, this was very close to sail date so we had no other choice, and this “fix” effected us several times throughout our cruise when they could have easily told us this policy when we booked the cruise with the representative, so we could have worked out a solution early on before all the available rooms were gone. Getting on the ship wasn’t too bad and once on the ship, we head to the buffet to get food while the rooms were still being made up. The line was a mile long obviously with everyone having the same idea, so I went up and asked the employee standing at the front what other places were available to eat that were FREE on the ship. He mentioned 3, Johnny rockets being the only one we could understand, so we headed down there, all 8 of us with 2 elderly individuals in scooters. It took us 25 minutes just to get an elevator to take us down because it was so busy, just to find out Johnny rockets wasn’t free as the worker had advised. We ended up having to eat there anyway because everyone was hot, hungry, and aggravated. After eating we headed up to the rooms to find 3 of our bags missing from one room, and 1 bag from another room. At this point, it was past sail away time so we headed down the hall to find a steward to ask about the bags. We get half way down the hall and see two of our missing bags in front of another door. We found the lady that was taking care of all the baggage on the floor and told her about our bags being in the wrong place and one still missing on this floor and another missing on another floor. She wouldn’t let us take our own bags to our room, she said she would get them and bring them and find our other one, which I’m sure is some policy or something, but to be honest, they obviously didn’t do a great job the first time around so it was difficult to leave our bags, but eventually we did get all our bags that belonged at each of our rooms. We then try to set up the WiFi... I’ll just shorten that experience recall by saying we spent an hour between the WiFi desk and the App desk trying to get our WiFi package to work for all of us AND get everything re-situated with the apps because of how they had to list our names on the rooms to comply with their minor policy. (My information and plans were listed on my husbands app and our daughters on his, etc). After all this time wasted, we noticed we had different dining times listed on our sail cards even though we had prearranged to all eat at one time at the same table, this was apparently due to them rearranging our names due to the minor policy again. So next we go to the dining area desk and speak with them. Spent several minutes with them not being able to resolve it, so we were told they would contact us in the morning. We went back to the room to change and get ready for a late night show and the phone rings. It’s a lady from the shore excursion desk telling us we won’t be able to do the tours that we had arranged prior to boarding and had ok’d directly with the tour operators themselves. At this point I just told her I’d call back in the morning because we had spent the entire first day handling issues and had not been able to enjoy anything and I was finished. The second day we wake up and go to breakfast in the dining hall, and were met by two very rude employees. Apparently it is a very BIG inconvenience for the workers if you have a large party and/or scooters which we had both. We left breakfast feeling awful. Now looking into the RC app, our dining time now shows late dining instead of early dining and my daughter gets a notice on her door that our dining time was changed to a different dining area but with early dining, so off to the dining place we go again to verify what was going on. 30 minutes later, No one can figure out how the late dining got put in, and they verified the dining in the other dining area was correct. Ok fine.. so we go down and check out THIS dining hall and find it right next to the casino. You can smell a horrific smell of smoke coming into the restaurant and my daughter has health issues so obviously a smoky dining room isn’t going to work for us. Back to the dining booth with another promise of someone going to handle it before the day is up. Thankfully we had specialty dining that night and didn’t have to eat in the regular dining room. At this point, I again contact the executive office and let them know we have spent all of the first day and most of the second just trying to deal with issues and I was just about to the breaking point. I paid a lot of money to enjoy myself and be stress free; not spend the entire day handling problems. I then proceeded to the shore excursion desk to try to deal with the call from the night before. They told me I needed to go to guest relations because they knew nothing about anyone calling. I get to guest relations, wait in line for 15 min for them to tell me I needed to go back to shore excursions. I proceed back to shore excursions, and no one is able to tell me why the person called or what was wrong with my shore excursion. I spent over an hour there, had a break down and started crying, and finally she contacted the manager of the shore excursions. He also had no idea what was going on and said he would have to wait until the evening when the other workers arrive to find out who called and why they had called (because apparently she is the only one that knows what is going on with my shore excursion??) and would get back with me later in the evening. Also thankfully we didn’t have shore excursions until the 4th day. We went to dinner at our specialty restaurant and everyone was so nice. We thought it was because of the specialty dining, but the waiter actually asked us what happened for the dining manager to get involved because apparently they told him to treat us well. We also had a visit that same evening from the head of dining to hand deliver our new dining table number and he mentioned to let him know if there was anything he can do for us from here on out. While I agree that was great customer service, I don’t think people should have to complain to get treated nicely. We took a carnival cruise prior to this one and everyone was accommodating and kind all the time. We did have a great dining experience for the rest of the cruise in the evenings when they apparently knew who we were. The remaining lunch times were still met with rude staff that was annoyed at our large party and the fact that they had to accommodate us with disabled individuals. That evening when we got back to the room, we receive a phone call from the shore excursion manager saying even though we had prior permission to have the scooters on all of our excursions with the tour directors themselves, one particular excursion is now saying we have to push wheelchairs instead of use the scooters. These are the comments from the tour director after sending in a long questionnaire and all the dimensions of the scooters, and the height and weight of the people driving them etc.. Comments:  “So long as the guest can navigate 3 stairs on and off the bus/boat and the scooter/wheelchair can collapse and fit under the bus they are welcome to join the tour.” So now, even though we spent all this time and effort, sent in all required information they needed to get approval and got the approval from the tour directors themselves, they are now changing their mind and the shore excursion manager said there was nothing he could do because it was the tours themselves, it wasn’t Royal Carribean. (We did go on this tour with the wheelchairs and found we could have maneuvered the bus way better with the collapsible scooters versus the wheelchairs, not to mention all the effort it took for us to push them around all day, so it was extremely disappointing to say the least). If everyone wasn’t looking forward to getting off the ship and seeing the area, we would have just cancelled the tour. We actually seemed to have issues all throughout the cruise ship with accommodations and their scooters. In the dining room, the elevators, shops, etc. Their room steward told them that they only needed to call in the evening and the steward would come and pick up their scooters, charge them, and bring it back in the morning at what time they request, but 75 percent of the time they called, no one answered so we had to find a worker each evening to call for us. On the second day, a lady called my mother and was very nasty to her telling her she can not leave the scooters in the hall during the time they are in their room. We asked the Steward again and he said it was fine to leave them and no one could figure out who the mysterious lady was that called and was crazy about it. On the last day, we had two nice people who pushed my mother and my grandmother in wheelchairs part of the way but changed to another two individuals halfway through, around security. When we were outside, the guy told my mom she could keep the wheelchair out there until our ride arrived since we had to leave the scooters on the boat, but the lady pushing my grandma asked if she could stand on her own and then told her if so, she needed to give the wheelchair back. Now my grandma is almost 90 and can’t stand for more than a few minutes so I asked the lady if she could leave the wheelchair like the guy left moms, and she said she couldn’t and took it and started walking away. I followed her and asked her nicely to leave it and she said it was Royal Caribbeans policy they couldn’t leave more than one wheelchair (so if you have 2 disabled people, apparently one is out of luck). I ended up following her and tried to get her name off her name tag and she ripped her name tag off and started yelling about how she will call the cops, and she would not allow me to get her name. She finally went through a door and screamed to the guy that I wasn’t allowed in there, and I was just trying to explain that I wanted her name and even the guy tried to look at her name badge and she grabs it out of his hand and yells at him to quit touching her. He tells me who her manager is, I go speak with him but couldn’t give him much information on who she was because she snatched her name tag, and he said he would go and try to find out who it was but at this point our ride was there so we had to leave. I have never been treated so awful, not to mention my 89 year old grandma was left outside with nothing to sit on and there was no benches available. Also this problem was very minimal compared to the rest, but we found a few times when we went to go do activities (carousel and zip line specifically) they were closed even though they were suppose to be open. We also ordered room service with cokes and water and specified we had the drink package to cover the drinks, but when they brought it they brought Evian bottled water instead of the bottled water that came with our package and canned coke instead of a glass of coke that would come with our package. We ended up with over a $30 room service bill which should have just been the $8 service fee. Also, the “jewelry making class” consisted of you purchasing your own jewelry kit and following the directions to make it yourself while trying to hurry up and get it done before the next class started. After this, we did not attend any more of the “classes” and even cancelled our cupcake decorating class we had scheduled. We chose Royal Carribbean because their customer service and overall cruise experience is suppose to be unmatched, but found out first hand things aren’t always as they seem. I will give a huge shoutout to our amazing waiters for our regular dining time and our stewards, both which were very funny, nice, and accommodating. The shows were great, and the food was good, but overall extremely disappointing for the money spent and the time wasted dealing with all the problems. Read Less
Sail Date: March 2019
Very disappointed in this cruise. Booked a last minute vacation and regret not reading more reviews before choosing this cruise line and specifically this ship. The Epic is small for the amount of people on board. With my father ... Read More
Very disappointed in this cruise. Booked a last minute vacation and regret not reading more reviews before choosing this cruise line and specifically this ship. The Epic is small for the amount of people on board. With my father using a walker, it was especially hard to navigate many of the public areas, and even getting in/out of our stateroom was challenging as he couldn't fit the walker through the doorway especially well. Deck 15, home of the pools and buffet, was ridiculously crowded and using the pools/finding a chair/walking leisurely about the deck was just about impossible. We managed to use the pools twice, once first thing in the morning, and already many of the chairs in the adult area had towels on them, and the second time while we were at a port with most people off the ship. The smell at the adult pool was disgusting as it got all of the fumes/smoke from the smokestack. One of the more pleasant areas we found was deck 7's jogging path, it was significantly less crowded although there was a bad odor there as well. The primary reason for the poor review was the terrible service and general setup of the "Freestyle" dining experience. We didn't know that to enjoy "freestyle", it really meant you had to make reservations to eat in the main dining room if you wanted to (hopefully) eat at the time you wanted. Once we figured out that you needed to make reservations, we went ahead and did so, only to find at the Manhattan dining room, men need to wear pants and a collared shirt but ladies could wear whatever they wanted. We were turned away for the reservation we had made as we weren't aware of this and they only hold your reservation for 15 minutes following your scheduled time. We then had to go to Taste and wait for a table there instead. We had one good server (Milton) for two nights of the cruise, every other meal including both breakfast and lunch left a lot to be desired. Coffee that you ordered to have with your dessert was delivered after you had already finished your dessert and were about ready to leave. At Shanghai we arrived at opening, but waited over 50 minutes after being seated for our appetizer and over an hour for our meals. At at least two of the restaurants, our appetizers were served with our main course (Oshehans for sure and possibly Taste). The food itself was hit and miss, with mostly misses. We ordered three pina coladas at the poolside bar and received one that tasted just right and two that tasted terrible. We brought our concerns to Ivan (Restaurant Manager), and he provided us with a round of correctly made pina coladas and made our dinner reservations for the remainder of the cruise, but that hardly made up for the grumpy/slow waitstaff. When we finally had Milton as our server, we requested that he be our server for the remainder of the cruise and were assured that that wouldn't be a problem; however, the very next night, the host/hostess seated us at the wrong table (all the way across the restaurant from Milton's tables). They did get us seated correctly the last night. I expected a higher quality and level of service than we have received on prior Carnival cruises (which were actually great, but they didn't have a cruise for the timeframe we needed at the last minute), but instead we paid more for absolutely terrible service. Extremely disappointed that my money was wasted on this cruise. It wasn't our first cruise and it won't be our last, but it will be our last with Norwegian. Read Less

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