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1 Helpful Vote
Sail Date: January 2019
We chose Marella Explorer as it was a medium-size ship, and our very first cruise 20 years was with Thomson and we were very pleased with that. Sadly our experience of Marella Explorer was very disappointing. The service in the ... Read More
We chose Marella Explorer as it was a medium-size ship, and our very first cruise 20 years was with Thomson and we were very pleased with that. Sadly our experience of Marella Explorer was very disappointing. The service in the restaurants was generally poor though better in the Vista restaurant. Rarely asked if we wanted coffee after a meal. The quality of the food was OK, with Vista being much better than Latitude 53. The buffet food was fine, but the background music was often intrusive. The surcharge for the speciality restaurants seemed exorbitant so not used. The entertainment in the Broadway theatre was not very good; the performers worked hard but with poor material, and it seemed that playing everything loud was the solution. Quite a number of people left because of the loud music. Alternative entertainmant on the sea day was sadly lacking. The captain was obviously keen to be "one of the boys" but daily apologies became an irritation. On the positive side, our junior suite was excellent as was the service from our steward, and all the crew were always helpful and polite. The carafe system of fresh water in the cabin was excellent and should be copied by all the cruise line to save plastic. Read Less
5 Helpful Votes
Sail Date: January 2019
1. SHIP: Very nice. all shiny and new. Infinite veranda nice touch - our window would only go up intermittently, took about 5 min to get all the way. Eden area not worth the expense with limited seating for anything that went on there! ... Read More
1. SHIP: Very nice. all shiny and new. Infinite veranda nice touch - our window would only go up intermittently, took about 5 min to get all the way. Eden area not worth the expense with limited seating for anything that went on there! Embarkation a breeze, disembarkation was very slow due to use of facial recognition which did not seem to work all that well and only had 2 stations to screen 3000 people - go figure!! 2. Cabin Very narrow between end of the bed and wall - you had to turn sideways to get over to veranda! Shower very roomy and shower head was great! Lots of closet/storage space. Our cabin developed a water leak- not serious - just a steady drip. Was fixed next day and we were offered a credit towards a future cruise. Heard of others who had no hot water for a time and others who had backup in shower drain. Guess that goes with a new ship?? 3. Dining This turned out to be our biggest problem!! We ALWAYS have early seating with a fixed table of 6-8 as I we enjoy getting to know our fellow diners. Turned out we had EARLY seating but no fixed table which resulted in us eating by ourselves the entire 7 days. ALSO, our reservation to the Fine Cut Steakhouse was cancelled 3 weeks before sailing and we were given option to rebook (not possible - nothing available) or just forget about it. Attempts to book on board were useless. 4. Entertainment WOW what a MISS. I have never, in my 30 years of cruising, seen such a poor offering of entertainment in the main show room. While the singers/dancers were very talented the theme(s) were impossible to understand. The show in Eden was, likewise, totally unintelligible! They did bring on a Frankie Valli tribute group that filled the theater on 4 consecutive shows. Celebrity really needs to rethink this whole program!!!! 5. Service For the most part, the service was good. Far from excellent but OK. Our room guy was the best and looked after everything quickly and efficiently. The dining room staff (someone different every night) did their best. The casino staff were just plain unfriendly, with very few smiles to be had. Quite unusual for casino folks. I must add a note in regard to the prices in the shops on board - very pricey i.e. a golf type shirt was $175.00 and t-shirt was $95.00. Also, here I will tell you that if you were a martini lover they were $15.00/drink Plus 18% gratuity! 6. Ports Been to Caribbean many times so have no comments as we did not take any shore excursions. Did check out 1 beach tour in St. Martin - wanted $234.00 p.p for a bus to the beach and a chair and umbrella!!! LOL Always thought of Celebrity as a quality cruise line at a fair price but after this cruise I think they are just about the money. I will think long and hard about spending my money with Celebrity again!!! Read Less
11 Helpful Votes
Sail Date: January 2019
We were on a 7 day cruise on the new Celebrity Edge from Jan 27- Feb 3. We are very experienced cruisers – mostly ocean ships, but also river cruises in Europe. Overall we have done about 60 cruises. On this cruise we booked Aqua ... Read More
We were on a 7 day cruise on the new Celebrity Edge from Jan 27- Feb 3. We are very experienced cruisers – mostly ocean ships, but also river cruises in Europe. Overall we have done about 60 cruises. On this cruise we booked Aqua Class – which included its own restaurant, Blu, for breakfast and dinner. It was open sitting, but never a wait and excellent food and service. Pro The ship is new – nicely decorated throughout. The staterooms were nice, but a bit narrow. The “infinity balcony” was very nice – it was an extension to the room, and you could have the full glass enclosure or lower the upper portion and enjoy some ocean atmosphere. The actual space is small however – maybe 6 X 4 feet. It did have two chairs and a small table. The service was good in all areas and our room steward was very nice. The buffet (we used sometimes for lunch since Blu is not open for lunch) had plenty of seating – even on sea days. There was a good variety of options to choose from. There are two banks of elevators, and after day 1, there generally was not a long wait. They had a covered solarium (adults only) with hot tubs and pool, padded sun beds, and a small café for breakfast and lunch. However, it got filled up very quickly. The gym was well appointed with plenty of equipment. Con Unfortunately, the “Cons” outweigh the positive features. The stateroom had no hooks or drying line (in the shower) for wet items. Also, no hooks on the room walls to hang a tote bag, etc There are very limited entertainment venues. There is the main theater, a lounge called Eden, and the main piazza on Deck 3. The piazza had loud music and signing on and off through the day and night, but crowded and very high noise level. There were no other smaller lounges such as you see on other cruise ships – such as a piano bar, a lounge for pleasant vocalists etc. They had Trivia several times a day in the piazza, but other “game shows” were not an option. They had “Deal or no Deal” which came with a charge. In Eden they had a very odd venue every evening. We went for a glass of wine before dinner. The entertainment was comprised of a young man and an unusual string instrument, a man dressed as a Buddhist priest that did a “Tai Chi” and then “drifted” around amongst the guests bowing and holding his hands in a prayer position, and a woman who was either in a gold gown (representing the sun) or silver (moon) who sang an unusual piece of music and the she, too, drifted around the room. This was all very “new age” entertainment in my opinion and not my interest – certainly not daily. There were two different comedians in the theater – both good. Also there was a tribute to the “Jersey Boys” also good. The other shows were production shows with music and movement that I did not find interesting. The production shows and the Eden lounge “entertainers” had no music that I was even familiar with. All of this entertainment seemed geared to the “Millenniums , not the majority (75% at least) that were 55+, and no other options. There are no shops except the very “high end” stores, such as Cartier, Tiffany’s & Co, Bvlgari, etc. The prices were exorbitant. They never had any “sales” such as fashion jewelry and watches, T-shirts, etc. They did not offer any fashion jewelry or watches, the usual T- shirts, and other inexpensive items. We found one T-Shirt in one of the shops -- $55.00! The same store had a pair of men’s swim trunks for $345.00! We were told that there was no plan to have the usual special tables of reasonable items – only the high end stores would be on this ship. The cost of the special dining venues was also expensive -- $55 -$65 per person. No hand sanitizer available at the small café within the Eden Lounge (breakfast and lunch). I contacted Guest Relations, but they never provided a hand sanitizer at this food venue. I will not do this ship again, nor suggest it to others unless things really change Read Less
2 Helpful Votes
Sail Date: January 2019
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down ... Read More
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down to two things: first, the boat was far too large and had way too many passengers for the cruise staff to handle. From the table service dining to the bars, almost everything. The buffet was the only portion of the ship that I would consider ran very well and kept very well stocked. The sit down restaurants the staff were very nice but very slow, not attentive, very unorganized, everyone running around including the managers. Working at a restaurant myself full time I can tell when a place is disorganized and chaotic. This resulted in very long wait times for the food, the food being like warm when served etc. You could order a drink at dinner and not get it for 20 minutes or at all some nights without reminding the server. This seemed to be the same situation going on at all the tables around us as well, large or small parties (there were only two of us so shouldn’t have been hard). The steakhouse specialty restaurant had a good filet but minus that the food at the table service was just ok. The chicken dishes too salty, the strip steak very fatty, soups too cold, salads too much dressing and crappy quality lettuce etc. I was very disappointed when comparing to the dawn which we were all so pleased with the food and service. The restaurants overall were too large for the amount of staff to handle as well as the kitchen. We didn’t have to wait long when we would go for a table but we would’ve preferred to have waited a half hour and then have gotten better service. The hosts and hostesses did a great job though. Our server at the steakhouse was good. As for the outdoor space, I was so disappointed! The same number of hot tubs/jacuzzis as on the Dawn which is almost half the passengers!! And one small pool that is deep the entire length!? Made no sense, forget finding a lounge chair after 8 am! It was crazy! Some days we would circle the ship for an hour before we would find something and there was only two of us! There was also a beach club section closed off that you needed reservations for on the ship too which I didn’t understand! They should’ve spent less money on decor and added another six hot tubs and a second pool for adults (there is a fairly large child pool go figure). The casino was also not big enough and the gym weight area could fit 4 people at once! So crazy! Lastly the disembarkment process was a mess! We reserved a shuttle through them to Fort Lauderdale airport and they gave us color coded luggage tags and took our luggage the night before off the ship. The luggage was supposed to be arranged by section after you depart the boat but ours were spread out over three huge factory style rooms! We spent a half hour finding our luggage almost missing our shuttle! That was a horrible way to end my vacation! All the luggage tags indicating the color section came off all of our luggage? I told someone working for Norwegian and she didn’t seem to be too concerned with our issue. Outrageous! I am usually very used to crowds and vacations like this, I frequent Disney world often, but please avoid this large disaster of a ship! Take one of the smaller ships old or not! Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise as a birthday gift for my son and he was excited for the go karts and water slides. The ship itself is beautiful and the staff, if you can get their attention, are pleasant enough. The food was mediocre to fair at ... Read More
We chose this cruise as a birthday gift for my son and he was excited for the go karts and water slides. The ship itself is beautiful and the staff, if you can get their attention, are pleasant enough. The food was mediocre to fair at best. We never got a hot meal. It was always lukewarm. Bread got soft or soggy and stale fast under the food covers. Even the pay restaurants failed to impress. Q was underwhelming. Teppanyaki while entertaining and the best food so far was only ok. With that being said, we will probably never sail on a mega ship again. Way too many people and not enough staff to handle it. Forget getting a seat in the atrium if there's anything going on. And they never enforce the 30 minute rule at the pool. If you're not out by 6 a.m. you're lucky to find anything. We found a good spot but I won't divulge it here because it will get ruined on it's own in time. Go karts were ok but definitely not worth the $200 we paid for our son for the week. They need to put it back to $100. The wait times to ride are ridiculous. I much prefer the smaller ships like the Pacific Princess or the NCL Pearl. So if crowds and mediocre food with long lines are your thing, this is the ship for you. We won't be back. Read Less
Sail Date: January 2019
We chose this ship for the amazing features of the new ship. It seemed to be a perfect fit for our family of 13 (7 kids rangng from 4-14) The entertainment was outstanding, the ship was beautiful, the food was standard cruise fare, ... Read More
We chose this ship for the amazing features of the new ship. It seemed to be a perfect fit for our family of 13 (7 kids rangng from 4-14) The entertainment was outstanding, the ship was beautiful, the food was standard cruise fare, nothing outstanding, but decent enough for us to have a nice time. The alcohol was not as good as NCL that we have been on in the past, but better than an all inclusive. We had 2 rooms with exterior balconies and 2 with interior balconies overlooking the Boardwalk. I would be very cautious about booking a room overlooking the Boardwalk, unless you plan to be up late and wake early. It was very loud and those of us staying in those rooms were not able to enjoy the balcony at all due to the noise constantly buzzing from the carousel or show rehearsals. Most of the time we even had to keep the drapes pulled because it was far less than private! The drink packages were less than stellar. It was a complete pain in the butt to have to carry around a cup in order to get pop when you wanted it. However, the most disappointing part of the whole cruise was what we felt was swindling of money. I believe this cruise line is deceitful with charges and explanation of charges to its patrons. And it isn't like we were trying to be stingy. We left tips constantly, paid for excursions through the ship, paid for drink packages, etc. However, we all received small charges on our bills at the end of our trip (in the amounts of $15, $6, etc) that I am sure the cruise line slipped onto our bills knowing that most travelers are not going to argue over. With a ship of over 6000 passengers thats an EASY $60,000 additional though! But even that I can live with, clearly Royal must need my $15 more than I do! However, when we went to upgrade our childrens drink packages we were told we would have to pay $600 now to pay for the upgrade, but that the $300 we initially spent when we booked the trip would be refunded. That was January 21. It's March 26 and the only response we have gotten from the multiple emails and phone calls was that "they have been unable to contact the ship" Royal must really take it's patrons to be fools to think that 1) they have to contact the ship to resolve this blatant stealing 2) they truly can't get a hold of the technological marvel of a floating city in the year 2019. We have so many more examples but the general consensus is we were and still are disappointed in the customer service of this line. No amount of Broadway shows or water slides can make up for the lack of good business practices and the general integrity of the corporation. We will not recommend this line to friends or family, and certainly will not be booking a sailing with them in the future! Read Less
2 Helpful Votes
Sail Date: January 2019
Poor food quality, felt like everything was reheated or sat under heat lamps. Poor variety. A lot of things tasted the same( example anything with a tomato base no matter if it was a soup, sauce, etc ..all the same) seemed like the ... Read More
Poor food quality, felt like everything was reheated or sat under heat lamps. Poor variety. A lot of things tasted the same( example anything with a tomato base no matter if it was a soup, sauce, etc ..all the same) seemed like the gave a poor quantity and quality to make you want or have to pay for an upgraded food selection. Ex: you could get a ny strip steak ( tough and fatty by the way), or pay $ 20+ for the filet option. Never mind the reservation based restaurants VERY EXPENSIVE. The buffets offered poor selection, hamburgers wrapped in paper, nothing freshly cooked. Pizzas under heat lamps were ok at best. Carnival gives you a fresh made personal pizza ! Carnivals food was better ! dinner selections did not taste fresh, seafood selections tasted "FISHY" ; quantity's were small and food was slow to come out , so you didn't feel like sitting there and waiting for another plate. Enough about the food ! I think you get the point. boat is poorly set up ! very choppy, no flow ; You cant even make a loop around the outside deck to go for a nice walk. BIG MISTAKE. not one bar stool anywhere with a decent back to rest up against. Entertainment in the main foyer area is a joke, and to even see it you have to be on an upper level , or you have to tilt your head way back to look up at the entertainer. Arcade area was pathetic, and expensive, 3 or 4 games at best; 2 bowling lanes(expensive) POOLS LOL--- not one pool with a low end for the kids !!! Who's bright idea was that ?5feet deep or more! i hope you enjoy treading water or hanging on to the edge. OH and by the way, the cabin steward put a b-day card out on my b-day :) Great job Perci ! ; dining room staff/manager missed it until 2 days later. Read Less
3 Helpful Votes
Sail Date: January 2019
I chose for the size and entertainment, although we could not pre book any entertainment and once on the ship that was TOTALLY BOOKED so we NEVER got to see one show! Very disappointing! Try getting a good deck chair any time of day, no ... Read More
I chose for the size and entertainment, although we could not pre book any entertainment and once on the ship that was TOTALLY BOOKED so we NEVER got to see one show! Very disappointing! Try getting a good deck chair any time of day, no luck there either! People were holding chairs all day! And the service was less than stellar, including the bar at the observation deck, the one lady was downright rude! The small little spot on the 17th deck for smokers was inconvenient to say the least, as if we paid less than everyone else! Although there was a small room for cigars, where smokers weren’t allowed. I had to go to services to ask where the towel animals were, the next day we started getting them, but unless you complain, they won’t bother. The food was fair in the buffet room, biscuits were always dry, some choices better than others. The specialty restraunts were very good and service was great! Not near enough elevators for the amount of people! I kept thinking the ship was QUANTITY over QUALITY, they got as many in the rooms as they could and that’s it! Was also disappointed with the stop to St Thomas, the shortest one where we had to be back onboard by 2:30 I would have been happy staying there longer and cutting the Bahamas short! Read Less
9 Helpful Votes
Sail Date: January 2019
This cruise was a let down for me. It was an 8 day cruise and the cons overweighed the pros by a lot. First of all, everything closed SO early. The buffet closed at 9 pm but started sectioning people off at 8:30-845. I’ve never been on a ... Read More
This cruise was a let down for me. It was an 8 day cruise and the cons overweighed the pros by a lot. First of all, everything closed SO early. The buffet closed at 9 pm but started sectioning people off at 8:30-845. I’ve never been on a ship that the buffet closed so early. If we wanted food after 9, it was basically just pizza. A lot of things in general were closed. The flowrider was only open a couple hours a day, the climbing wall was only open a couple hours, the skating rink didn’t even open until the end of the cruise. They advertised these activities but then didn’t act on them. The skating rink wasn’t even open to passengers until the end of the cruise and it was only 30 min segments. So many of the bars were closed for many times in our cruise. One day, we had to go around to 3-4 different bars until we found one open and this was at noon. The MDR didn’t have lunch available on port days. The buffet was extremely boring and lacked flavor. The breakfast and lunch buffet had no variation of meals whatsoever. The lunch particularly was very poor. The MDR food was alright. The waiters were great. There was practically NO entertainment. This thought was commonly heard amongst a lot of passengers on the ship. A lot of people just sat around bored because of the lack of entertainment. Everyday felt so long because of the lack of entertainment. The entertainment they did have was mediocre at best. Our room steward didn’t talk to us once. He didn’t introduce himself, didn’t say hi, nothing. He did leave a tip envelope for additional tips (we did prepay tips) but he did such a poor job we did not tip him extra. Some days we would leave in the morning and come back 2-3 and our room still wasn’t attended too. The room other than that was fine. All in all, I would not recommend this cruise and would not sail on this ship again. Out of my 20+ cruises, this sadly was my least favorite one. Read Less
4 Helpful Votes
Sail Date: January 2019
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. ... Read More
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. However, per ncl.com, emails to and from guest services average out to a 15-day wait so I still have quite a while to wait and see how they respond. The service on the Bliss was not up to par and both of us left with a sour taste in our mouths. We were both very excited about this cruise and were anxiously awaiting it for months. However, the experience has left us unwilling to even consider NCL ever again. Bar staff that was difficult to get recognized and given drinks. The worst experience was a time where my boyfriend watched the bartender pour and try to serve him a glass of wine in a dirty glass. When he would not accept that glass of wine, the bartender got visibly frustrated and reluctantly poured another. We had the drink package, it would have made no difference numbers-wise if we had accepted that glass, left it on the bar, and ordered a new one. The attitude received for asking for a new glass was completely unnecessary. After the fact, we talked to a guest services representative. He suggested he call his manager and she come down to speak with us. We accepted and sat waiting for her. On her way to meet with us, she stopped to talk with other crew members and have a laugh, stopped at the atrium bar to chat, and then sauntered up to us. Immediately giving a dismissive impression. She even talked with the bartender (who obviously denied the whole thing) before even coming to speaking with us. We were not looking to get the bartender in trouble, we were not looking for anything from her aside from concern and assurance that something like that shouldn't happen. Instead, we got told that it didn't happen and sometimes we see things that really aren't what they are. Unacceptable. Furthermore, she smirked all during the interaction and visibly held back laughter when my boyfriend explained he was looking out for his own safety because he didn't know where that glass had been or what was in it. When we told her we'd like to speak to her manager, she told us he wasn't on duty and we could speak with him the next day. But when we asked how, she conveniently couldn't remember his full name. Hard to ask for someone without their name. Even harder to believe you don't know the name of your manager...especially working on a ship with them for months. Shockingly, we never got to speak to him. On our last day on the ship, we had to spend the most of our evening in the medical center because my boyfriend was sick and feverish. Turns out he developed a bad bacterial infection. It's obviously hard for us not to wonder how many other dirty glasses we may have drank out of over the week and if that incident may have had some responsibility in his illness. That also led us to be slapped with an additional $2,000 bill we were not anticipating. If you need to see the doctor on board, be aware that the medical center is open for 90 minutes in the morning and 90 minutes in the even and it costs $140 just to have a doctor assess your vitals. The rest of the $2,000 was for an IV, urine test, and five days of antibiotics, none of which is covered by insurance. We also had an issue with our onboard account. We made a mistake and put a wrong credit card on our file and went to change it. But in the meantime our onboard account was frozen. After two trips to guest services to get it taken care of, we went to a bar for a drink. Once the bartender served us and ran our cards, he loudly yelled our names and informed us that our account was frozen due to a billing issue and we needed to go to guest services. Suddenly we had an entire bar's worth of eyes staring us down. That was a degree of embarrassment that was not needed. We had already remedied the situation and were still called out publicly. After a third trip to guest services, our account was fine. I splurged on an expensive pedicure with particular products I planned on buying during my appointment. Instead of it being relaxing, I left in a bad mood after being put to a hard sale of other products and feeling insulted by my technician often. She even had an opinion on my relationship because we're together now for 5 years and not married. She felt the need to tell me things like he obviously doesn't want to be committed to me and I'm wasting my time. My feet weren't even in the tub yet when she found it appropriate to say these things. After agreeing to purchase two items and she kept pushing for more, I told her price was a determining factor in my decision and she proceeded to look at me like I was crazy and told me it was all "cheap" and I could easily afford it. These are just a few of the experiences that we had that really put a damper on our trip. It truly took away from what should have been a relaxing and fun vacation. You literally could not pay us to go back on another NCL ship at this point. All the time spent dealing with guest services, all the time waiting at bars to even get eye contact from a bartender, all the time waiting in dining rooms for service, all the time spent in the medial center (adding up to about $16.17/min for us), none of it was made up by any of our good experiences. Disney, RC, Princess, and yes, even Carnival, are all far better options in the future. Read Less
1 Helpful Vote
Sail Date: January 2019
Service was lousy, on most occasions. Dining room service was slow, and you can barely get someone to take a drink order. Bars were 3-7 min. wait in line. Pool deck was overcrowded, and it was nearly impossible to get a lounge chair, ... Read More
Service was lousy, on most occasions. Dining room service was slow, and you can barely get someone to take a drink order. Bars were 3-7 min. wait in line. Pool deck was overcrowded, and it was nearly impossible to get a lounge chair, unless you were poolside by 6:30 AM. Food was average. The Buffet was pretty good, and had a decent selection. Ship was nice (still pretty new), and clean. Rooms were adequate. Cagneys Steak House (specialty) was very good. Los Lobos (specialty) Mexican restaurant wasn't very good, and had a limited menu.The wait staff at the pool worked their tails off, and were very entertaining, and quickly returned with drinks. Excursion to Magen's Bay was very nice, and the drivers were informative, and polite. The beach was beautiful. I just felt like I spent way too much time waiting. They definitely need to do something with the pool area being so overcrowded.Overall, just a "Fair" experience. Read Less
3 Helpful Votes
Sail Date: January 2019
Norwegian sold us on the dining package. (3 upgrade restaraunts). We tried to book the three Upgraded restaurants months prior to the cruise. They were all booked. When we called prior to the cruise, We were told there would be many ... Read More
Norwegian sold us on the dining package. (3 upgrade restaraunts). We tried to book the three Upgraded restaurants months prior to the cruise. They were all booked. When we called prior to the cruise, We were told there would be many available once we boarded the ship. Still all booked. NCL oversold this package to the extent there were no dining options even though that was the promo. Also, you are still charged for some of the restaurants because they magically are not included with their dining package, surprise surprise. There were so many disappointments With this cruise. The absolute must subpar service ever. I felt what a teenage boy put a new stereo in his car so he had to crank it up the whole trip. The music by the pool was so loud it was unbearable. The entertainment was subpar, again with music so loud we left. We never once were made to feel special like we were on all other cruises we have been on. We were lucky to get our water refilled her dinner, and every single thing was an up charge. The silent disco, never available and Always booked. Entertainment, always booked. Restaurants I was blocked with no room left. Even when complaining to guest services, they did nothing. The only thing going for the ship is its beauty. If you were not at the pool reserving a chair with a towel by 6:30 AM, you will not be able to enjoy the pool. They do not enforce the 30 minute limit you read everywhere. There are definitely not enough amenities on the ship to support the amount of guests. Everything was a competition. This is the cruise that has ended our love of cruising. NCL makes all the other cruises think they are something special when at different ports by blasting music and handing out towels and water on shore. That is where it ends. You needed reservations for laser tag, reservations for go carts, reservations for all the restaurants, reservations for the disco event. Everything was booked a day one. You also even needed to book work out amenities in the fitness center. One spin class was $25 plus gratuity. Norwegian Cruise lines is the worst we have ever been on. Stay with Royal Caribbean, princess or carnival. I never saw a shrimp, lobster or any other food item I was accustomed to seeing an every other cruise Food was comparable to Golden Corral. All Sysco processed foods. Read Less
1 Helpful Vote
Sail Date: January 2019
I'm just coming off a 7 day Caribbean excursion on this ship. Writing a review is simply from my perspective in having done numerous cruises. There were some good points with this ship & its crew, but overall, although ... Read More
I'm just coming off a 7 day Caribbean excursion on this ship. Writing a review is simply from my perspective in having done numerous cruises. There were some good points with this ship & its crew, but overall, although it's brand new - the layout, the food, & a lot of the staff, need help. Let's start with the positives: - Our stateroom was beautiful - we were on deck 10 mid ship. It did get pretty rocky day 4 & 5 and we could feel it significantly. The lower you go, the less you'll feel it. Unfortunately, you can't help that. - The Captain was great in explaining what was happening and trying to make passengers comfortable. - The food at The Bistro (a French Restaurant) was the best we had on the ship all week. We had to pay for it but after the week of food we had, we were fine with paying. The staff (especially the Manager) needs better table manners - he at one point told the woman we were dining with to finish her lamb by picking it up and just eating it off the bone - after 3 times of her saying "No thank you" and him persisting, he finally gave up. Back off buddy. - They had a Starbucks, cigar bar (for my hubby), ' Mojito Bar we loved - We loved Tortola & St John - We LOVED our spa girls!!! They were hands down the kindest sweetest employees on our cruise - Jersey Boys & the Comedy Night were great. We didn't go but I heard the 80s & 90s dance parties were fun too Unfortunately with this cruise, there were more negatives: - What to watch for: room service is included, but drinks WITH room service are not. Yes, even if you have the beverage package. - Bartenders will absolutely look past you and pretend you're not there. 100% the rudest bartenders I have met in my life (and I've bartended for quite awhile before - it was unacceptable) - They filled up what could be an incredible amount of much needed space with laser tag that very few (I never saw anyone there) used. Literally an entire upper deck. After 9 am, on a good at sea day, chairs will all be taken. So get there early & get your chairs! Once they're taken - you're out of luck - There is only one small pool if you're not part of The Haven -Huge buffet that you quickly get sick of. Free restaurants were TERRIBLE other than Taste which was ok. Staff had zero clue what to do and meals took over an hour and 15 to come out - and that was on a slow morning/evening. Coffee we were served was cold- that's why I was excited for Starbucks! - Do NOT pay to go to Margaritaville & if you decide to anyway, don't get the taco salad- it's literally bagged nacho chips thrown in with lettuce- that's it. Plus the staff had no clue what to do. For the love of all that is holy.please train your staff before you throw them on a cruise with 4000 people. - Don't bother with the Jeep & Beach Excursion in Nassau..it was a complete joke & waste of money, I'd recommend renting a scooter or 4 wheeler, go to a nearby beach, & catch the local food. I wish I had just skipped it and went off on our own...we passed some beautiful & fun places that we only caught a glimpse of - go do your own thing! (However I WOULD recommend the Catamaran to Jost van Dyke on Tortola- we loved it and the beach was gorgeous) - We found staff at the Garden Cafe friendly (Washi washi) but most everyone else was rude - from guest services to room service to the towel guys. I don't get it. Why are you hiring people in a Customer Service related field that can't be friendly??!' Foreigner or not - smiling is the same in any language So - would I take this Cruiseline again? No. Would I recommend it? I wouldn't. There are some really awesome amazing cruises out there. Unfortunately, this cruise ship is not one of them. Read Less
3 Helpful Votes
Sail Date: January 2019
We arrived a day early and stayed at the Barrymore in Tampa. Other than the great bottle of wine from the bar, our meal at the restaurant we have nothing good to say about this old, run down hotel. We went on the Dawn last January 2018 and ... Read More
We arrived a day early and stayed at the Barrymore in Tampa. Other than the great bottle of wine from the bar, our meal at the restaurant we have nothing good to say about this old, run down hotel. We went on the Dawn last January 2018 and thought of doing the same time this year, just chose a different ship. We like the smaller ones so we stayed in the jewel class, choosing the eastern Caribbean this year. We absolutely loved NCL from our last trip, not so much this time. Embarkation was very smooth and quick, as well as disembarkation. It’s the in between we were disappointed by. Rude people, dirty pool deck and food were our issues, which pretty much sums up how our time was spent. Breakfasts at the cafe is where we went for an omelette every morning. We didn’t do lunch very often, just a snack wherever we were. We were going to try main dining-once being turned away because my husband was in shorts, other times because I heard Indigo was nothing special. Cagneys was very good as well as o’Sheehans. We mostly ate dinners at the buffet because we always had luck finding salad, soup, and whatever else looked good. There was entirely too much Indian and Mexican food, not enough variety and no comfort foods ie., mashed potatoes. One days entrees were made with last nights leftovers. I did not have one desert worth mentioning other than jello. Even the whip cream for the desert wasn’t real. If you weren’t on deck by 8 am, sea days by 6 am you didn’t get a lounge chair for sun bathing, which we enjoy doing a lot. lol. The issues continued out there as well. 2 beverage servers for the entire deck (we ended up standing in line at the bar because it was quicker), crap floating in the pool (straws, bandaids, dirt), dirty floors, overcrowded sitting areas-need I say more?! The entertainment was sub par. Legends in Concert was awful-including “Elton John” and “Tina Turner” who couldn’t carry a tune. But “Michael Jackson” stole the show. The so called “Cirque du Soleil” entertainer juggler was mind numbing. OMG, the 4 girls were so off tune my ears hurt. I had an opportunity to visit the spa for some pain management acupuncture with Dr Jin- she is amazing with a capital A! Our room steward Rosario was very attentive and greeted us every day. If you have the opportunity to go on NCL, just choose a different ship. Unfortunately after this trip my husband is considering other cruise lines. We do have a trip in the works on the Dawn next year, let’s hope they delight us as much as 2018!! Read Less
8 Helpful Votes
Sail Date: January 2019
Three celebrations with friends and a brand new ship sounded like a wonderful way to begin 2019. However, it proved not to be as great as advertised. Firstly, the entire concept of the Edge seemed exciting but the Magic Carpet, a small ... Read More
Three celebrations with friends and a brand new ship sounded like a wonderful way to begin 2019. However, it proved not to be as great as advertised. Firstly, the entire concept of the Edge seemed exciting but the Magic Carpet, a small platform cantelieved on the side, was more of an eyesore than anything else as it proved to be either too cold, too windy or closed whenever we wanted to try it out. We chose to have one of the regular suites. Unfortunately, the only photos were of the more expensive suites so we couldn't help but find ours rather ordinary. The sofa was hard as a rock and not attractive with matching cushions - tough to the touch. There was no table on which to set a tray or eat if you wanted a meal in your cabin. Clean, comfortable and spacious enough with good service and its own balcony but hardly the "unique, indulgent, ultimate" design afforded to the higher suite classes pictured online and in the brochure. One of the worst aspects of this cruise ship was the noise. Since most of the restuarants, bars, etc. opened off the main multi-story central bar area there was the most awful racket in every area. The loud and often banal band playing in the central bar could be heard competing with the music from the casino and other restaurants. In Raw on 5 you were subjected to a cacophony from at least two other bars or restaurants. In fact, other than our suite and the associated Retreat lounge there was hardly an area of the ship not polluted with noise. In addition, considering that the bulk of the audience was not 15 or 25 years old we felt the music was distinctly inappropriate. The one show we attended was so incredibly awful that were we not trapped in a long row we would have left. It was rock-concert loud, the costumes were grotesquely ugly, all the numbers, at the same level of decibels sounded the same, there was no drama or story line so it was inane and intensely boring. I guess if you stayed drunk for the entire cruise the noise and the shows would be tolerable - and obviously some people chose that route. The idea of four separate themed restaurants sounded great. It was not. The specialities did not live up to their descriptions and the across the board daily courses were poor. Everytime I ordered the Ceasar Salad it was sad and wilted. In fact, we found that with the exception of the Luminae, a suite class dining room, the food on all fronts was inferior to dining on the Celebrity Solstice. While the wine list was decent several of the so-called sommeliers and bar tenders were irritatingly incompentent. I know it sounds snooty but when you request champagne you do not expect to be served Prosecco (don't get me wrong - I love Prosecco) and told, "Why the fuss - they both have bubbles." I also found all the restaurants claustrophobic. The ceilings are very low and the interior design in all but the Normandie was, to my eyes, uninspired, particularly the Tuscan which couldn't seem to decide between Japanese and Baroque elements. Speaking of design - both Kelly Hoppen and Patricia Urquiola are well known designers. The Spa, designed by Hoppen lacked small details like clothes hooks in the right places indicators of locations, some way to use the cushions on the lounges, for a start. Little things but as they say, "God is in the detail" - or is it the Devil? And for some reason I took a dislike to Eden. Friends loved it but the Peacock chairs were diabolical on the back, and despite its size it somehow felt claustrophobic. The plants failed to make it seem lush or clean as they should have done and it was often filled with smoke and people walking around looking silly. The Eden bar drinks were the worst I had - wrong balance of ingredients - undrinkable. Pre-cruise was too busy for a hair cut so I made an appointment in the Spa salon. Wonderful to look out to sea as your hair was cut and dried but the hairdresser talked too much to allow for relaxation and worst of all was the determined push to purchase products - for me a form of harassment. In fact, that was all too often practiced on the ship - too much hype, too much advertising rather then simple focus on the comforts of the customer. I suppose I hoped for more variety in the music, activties and the ports. Every port seemed filled with markets of Chinese made junk and unless you booked a tour with huge crowds there was little to do or see just walking off the ship. For example, on the Queen Mary 2 there were classical concerts, lectures, a flower arranging class where you were able to keep fabulous flowers in your stateroom or on your dining table. It is no longer cool to dress up on Celebrity cruises so almost no one does. If you appreciate men and women who make the effort to look their best it is pretty uninspiring to see the hideous and ridiculous outfits that are allowed in the restaurants. But I am getting old and being a designer am sensitive to these things. Somehow, I think a cruise should be elegant, luxurious, reasonably peaceful, with excellent food and wine, lovely sights and a sense of occasion. Otherwise, might as well stay home. Read Less
1 Helpful Vote
Sail Date: January 2019
I chose Oasis because I had already been on Allure and it was good. This was also the closest port to my home and easiest to get to. The embarkation was a nightmare, with taking over an hour to get thru security. Once on the ship, they ... Read More
I chose Oasis because I had already been on Allure and it was good. This was also the closest port to my home and easiest to get to. The embarkation was a nightmare, with taking over an hour to get thru security. Once on the ship, they did not open the rooms until 2:15 p.m. Muster was also bad. We arrived 25 minutes early and were told to stand single file and must face forward. We were literally shoulder to shoulder in a line and were not allowed to move, because the ship staff member was trying to be a great authority on this whole thing. We had a 6:00 p.m. dining time each day pre-arranged, but the first night, we were escorted back to the elevators and taken to an upstairs restaurant. Every other night in the main dining room they failed to have our table and twice were sent to an already occupied table forcing us to stand in the center of the dining room until they envented a tablel for us. We never ate in the same area or had the same waiter all week. Drink prices were outrageous and food was very mediocre. At disembarkation, it seemed half the ship decided to get off with their luggage, with lines around the entire Prominade area for hours. Not a good experience on the Oasis and will not be using RC for vacations in the future. Read Less
8 Helpful Votes
Sail Date: January 2019
Love Celebrity Solstice class ships, so we wanted to see the latest and greatest EDGE We were disappointed in just about everything except the infinity balcony, upgraded bathroom and numerous storage cubbys! and the installation of ... Read More
Love Celebrity Solstice class ships, so we wanted to see the latest and greatest EDGE We were disappointed in just about everything except the infinity balcony, upgraded bathroom and numerous storage cubbys! and the installation of "hot water and soap dispensers" at the entrance of the CAFE! The wait staff was excellent! Boarding and disembarking was smooth, using facial recognition! This ship was created for the " techno - millennial" group of people. One needed an I pad or I phone to download all info about the ship! Also needed to participate in game shows...etc. You did not need internet access package, just download Celebrity app. Why would people go on a cruise and keep their noses buried in their I pad? The entertainment was poor, but the acrobats ( in greenish fairy outfits!) were talented...AND ....boring...the exception: the a Violinist! ( and I did not even want to go see her!) Deck 3 entertainment was not conducive to the majority of cruisers: a guitarist, playing his own music and a trio of gals, with unknown songs! Should have had music from the 60's -90's era, that we could sing along to and dance to! And , the entertainment was not continuous. You could wait for an hour, with a drink and not see or hear anyone! Drinks were small and overpriced! One cruiser complained about the casino...we did not play! The furnishings were brand new, light colored, solid pastels and FILTHY! This was probably only the 6th sailing of the new ship! Seats were quite low and difficult to get into or out of and very uncomfortable! We went to the "Garden deck-15 " wearing white shorts and came back to our room with soils on them! Four restaurants were the option for regular paying cruisers, these were quite noisy, low ceilings and disappointing. The Cypress room resembled the inside of shipping containers--steel colored walls and tables too close! We spent the rest of the cruise at the Cosmopolitan! The other two options, Tuscan and _______, had identical menus except for maybe one entrée. "Eden" was the room where a lot of activities were held. It was quite dark, no natural light at all and reminded me of being in a cave! We never went back. Rent a cabana for the day...lovely partitioned areas around the pool, white coverings on furnishings...for $400.00 a day- 12 hours! They were mostly empty! Our friends took the EDGE on the following cruise, the day we left the ship! I said nothing to them before they boarded. Upon return, I let them speak first...and they were even more disappointed than us! The "MAGIC CARPET" was nothing great! It was for dining and drinking, and also to be used for tendering to any island without a port. Our friends visited Cayman Islands, but the water was too rough(?) to use the Magic Carpet! Do NOT bring children on this ship! They were assigned a room on deck 2, the bowels of the ship! No smiles! Finally about 90% of the cruisers we spoke with were NOT impressed with the cruise! Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise based on the variety of activities. We traveled with our adult children, their spouses, grandchildren, and our siblings. We usually cruise with Carnival, but wanted to try the big ship experience. We booked our ... Read More
We chose this cruise based on the variety of activities. We traveled with our adult children, their spouses, grandchildren, and our siblings. We usually cruise with Carnival, but wanted to try the big ship experience. We booked our cruise through the Royal Caribbean website. The site leaves a lot to be desired, our account frequently locked and it was hard to navigate. Embarkation: We arrived at the port around 1:00 pm and were able to walk right in the ship without a wait. This was were the problems started. We did not receive our luggage until 9:00 pm. We received no help from our cabin steward who referred us to security. This meant that we spent our first dinner and show (cats) looking for our luggage. It mysteriously appeared at 9:00 with no explanation. Our cabin and also other members in our group arrived to dirty cabins. The sink in our bathroom backed up every time we used it. The door wall and mirrors were dirty when we arrived and looked the same when we left. There was mold in the track of the shower doors. They were stingy with towels and soap. Don't count on a bathrobe or liquid shower soap on this ship. We didn't even know they put towel animals on the bed until one of our family members mentioned they got one the last day. We booked a balcony room. The room was poorly laid out with a limited amount of closet and room storage. We brought additional clothes because of the lack of laundry facilities (Carnival has washers and dryers). You can send your laundry out for $37.50 for a small bag;. I would be afraid I wouldn't get it back. This ship experienced a Norovirus outbreak the previous week and put "level 3" precautions in place. The staff served all the food at buffets, coffee stations, pop machines, even salt and pepper for your food. I am fine with it, except that it led to huge lines for everything. I feel that additional staff should have been added to compensate for the precautions. The staff was not friendly and probably over stressed about the situation. The entertainment was the only positive of the trip. We took advantage of all the entertainment options and saw all the shows. We enjoyed the Central Park and Solarium areas. Disembarkation: We stood in line for an hour as we snaked through a line of at least a thousand people. We have always used the self serve option, taken our bags from our room and walked off the ship with out an issue. After we were in line for a half hour they decided to open up another exit. We were two ours late getting into port and with the wait to get off, we missed our airport shuttle and nearly our flight. Both my husband and brother got sick while we were on board. We are not sure if it was food poisoning, stomach bug, or a virus. We will not travel Royal Caribbean again. Read Less
1 Helpful Vote
Sail Date: January 2019
For a new ship it was rather underwhelming, the about to be remodeled Royal Caribbean ship I went on 11 years ago was more impressive. It felt like most things were geared toward those in the Haven. Also to have the added fee for the ... Read More
For a new ship it was rather underwhelming, the about to be remodeled Royal Caribbean ship I went on 11 years ago was more impressive. It felt like most things were geared toward those in the Haven. Also to have the added fee for the entertainment that did not include things like alcoholic beverages was ridiculous for me. When I cruise one thing I have come to expect is good entertainment comes with the cruise. So unfortunately, we did not get to enjoy any of the shows that were put on in the Bliss Theater besides the movie Jurassic World, Fallen Kingdom in 3D. There were a lack of activities to do, besides ones that were going to have an additional cost to take part in. Plus the atrium was often to small for the entertainment that was worth attending. A large disappointment for several people we were on the cruise with was the fact they never got a chance to go on go-carts. Not sure why there was a reservation process for go-carts. That is really any activity that would be better done by stand-by only. The pool area felt like everyone was stacked one on top of the other and the music was unnecessarily loud, that my husband and myself never bothered to go there. That was extremely disappointing because the pool is always one of the places I want to go first. To make matters worse the way the pools were set up was crazy to me. In the main pool area the larger main pool should not be adult only. The largest disappointment of the entire cruise was the food and the service that went with some of it. To start do not advertise that there are three "different" complimentary dining options with "different" styles of food, when they all end up having the same menu. The first night we went to Savor with two other people. It took two different people and a ridiculously long time for two of us to get alcoholic beverages. In addition, almost every time we went to a sit down place, whether it was specialty or not, if there were more than two people everyone did not get their food at the same time. In some cases half the table would not receive their food until the others were basically done with theirs. If the other half were to have waited for all the food theirs would have been cold by the time they ate it. We have never waited so long in any restaurant as we did every time we did not go the Garden Café, which was self serve. Now the thing we look forward to the most on a cruise is the food. The food was pretty much the same no matter where we ate. To start, the food was so good in the main dining rooms that we ended up at the Garden Café shortly after. The Local food plain and simply sucked. There was only one thing on that menu, with limited options, that my husband enjoyed which was the wings. Otherwise, there was nothing else on the menu that would get us down there at any hour. For a 24/7 location, it was not somewhere we ever wanted to eat. The Garden Café, oh where to start, it was somewhere to eat or the lesser of the evils. Food was almost never hot, unless it was a fresh batch of fries. It got to the point we did not even bother going for breakfast. One time the pancakes were so old and dried out they could barely be cut with a butter knife. I am a huge, huge pasta person and not once was I able to get any. There was a pasta area, was always serving something that did not look appetizing. Really wish there had been the option to have plain noodles. Everyday they advertised dinner themes, however not once did we really see anything that was different. We are also huge dessert people, I have never seen so many people take one bite and push it aside. The occasional plain brownie, ice cream, and jello where the only real options. We paid more money for this cruise then we had on past cruises with Royal Caribbean and as a result were expecting more. We got far, far less! Like I stated at the beginning, the cruise 11 years ago on an outdated ship was better than this one on a brand new ship. Read Less
2 Helpful Votes
Sail Date: January 2019
First the good:) Beautiful ship. Very clean. Casino not nearly as smokey as ships without the separate smoking area. Very little issue with waiting for elevators as some have reported. Observation lounge was fantastic. Had no problem ... Read More
First the good:) Beautiful ship. Very clean. Casino not nearly as smokey as ships without the separate smoking area. Very little issue with waiting for elevators as some have reported. Observation lounge was fantastic. Had no problem finding seating most times. Got to the port around 930 am and was onboard by 1130 am. Jersey boys was a very good show. Havana was ok. also had a good time at the comedy club. piano man at the brew house was fun. waterslide was fun. didn't get on the go-karts but people seemed to enjoy them. room attendant friendly and attentive. strong drinks. Not so good:( ocean blue-terrible service. very slow. dinner was a 2 hour ordeal even though the vip table next to us (some lady that was in charge of wine for Norwegian and her party of 10) never had any shortage of waiters. just saying. Cagney's food was excellent as always but experience was ruined when they sat a inebriated party of 4 next to us dressed in their swim trunks and flip flops dropping f bombs and shouting at each other. band at the 'Q" stunk, food was OK. Too many passengers for available deck space. I think racetrack and laser tag has cut down on space for sunning. loungers literally 1 foot apart. Shore excursions very unorganized, no direction or communication. no large indoor lounge or venue for dancing. overall, nothing special, just OK cruise. Read Less
1 Helpful Vote
Sail Date: January 2019
The staff was nice most of the time, the balcony room was fair. We only got a few channels on the TV, not that we were there to be watching TV but come on. The food was terrible!!!!! I was told that cruise line food was amazing, even ... Read More
The staff was nice most of the time, the balcony room was fair. We only got a few channels on the TV, not that we were there to be watching TV but come on. The food was terrible!!!!! I was told that cruise line food was amazing, even the fine dining was not very good. Im sure I dropped some weight. The bar tenders are inconsistent my wife and I had the cheers package and some of them would not let me get my wife a drink even if I had her card with me. The casino bar tenders were top notch they know how to treat people. The shows were hit and miss, lip sync was good and the bands were good especially the violinist. It really seems like you get nickel and dimed to death and they don’t tell you about the extra costs, they are sneaky about that. I won’t cruise again for awhile, we are looking for all inclusive destinations from now on. If I do cruise again it won’t be with Carnival. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When ... Read More
We chose the cruise due to the dates and itinerary from Miami Embarkation was disorganised, and chaotic. We did get off at every port and generally they were good. This was the worst cruise line we have been on by far. When we embarked the ship we found used Incontinence pads left in bins by previous residents, and no towels. Poor quality of food, very little fresh fruits and vegetables, one day we found mouldy cheese on display in the buffet. Very repetitive, lack of hygiene at best 3 star rating It is not worth pre-paying for any extra services as you get better treatment as a walk-in. We pre-paid laundry service which came back stained and crumpled. Some items had to be returned twice to get the staining out, caused by them. Our Internet package could only be on single device with only social media availability. We could have paid to add devices and access to e-mails! But didn't want to give this company any more of our money. Daytime entertainment was poor and moronic. Evening entertainment by the pool was the same. The theatre had some talented individuals which was let down by the choreography with the same stuff being regurgitated, just different songs, and frequently in Italian In the lounges again there was one or two talented performers. We did complain to MSC both onboard and post cruise but the tone of the apology letter in our view did not take our complaints too seriously. I have attached a selection of photos which show why we complained. Overall you would be better off trying perhaps Princess as better all round or maybe some other cruise line, but I would recommend giving MSC a wide berth. Read Less
Sail Date: January 2019
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar ... Read More
After over a decade of cruising, we decided to try MSC Divina. Very disorganized crew. Late embarkation and disembarktion with no explanation. Lines for linking credit card to sea pass on ship. Only one customer service desk open. Bar service slow, rude staff, unless of course you are willing to tip an additional few dollars above the 15% already charged per drink. Those customers were catered to. Poor food selection, slow service from wait staff. Horrible problem with pushing and shoving of guests on this cruise, mostly from Europeans which was the overall consensus from most US and even some UK guests. Eataly steak house has no atmosphere and is nothing more than a pizza parlor with plastic chairs. Dining staff difficult to deal with to change dining time. Required multiple requests and standing in lines. MSC crushed a hard side suitcase with no responsibility taken by staff. Will not sail MSC again. Read Less
5 Helpful Votes
Sail Date: January 2019
I just read covemanb 12/18 review and it was right on target. My wife and I took three Celebrity cruises last winter and this one was by far the worst. The entertainment was poor. No bands during the day at the pool, no music at the ... Read More
I just read covemanb 12/18 review and it was right on target. My wife and I took three Celebrity cruises last winter and this one was by far the worst. The entertainment was poor. No bands during the day at the pool, no music at the pool , and no place to sit at the pool since they only have 125 lounge chairs and around 3000 passengers. Night entertainment was BB King and strings every night. They were fine for one night--maybe two. They had a comedian and illusionist in the Main stage for two nights. Comedian was funny for five minutes and illusionist was boring and performed the same act that you've seen a hundred times. His card tricks were boring. Anyone that watched last season of AGT would have fallen asleep at his card tricks. There were two good shows in the Mainstage performed by the Cruise entertainers. Breakfast at the buffet was the same every day. You had to stand in long lines and wait to be served. Celebrity at least featured some new items daily for breakfast and it was self serve. No banana bread for the entire cruise offered for breakfast. Celebrity also labeled every food item with codes to tell you if it was dairy free, gluten free, etc. Nothing was labeled on this ship and you had to point to the food item and ask the server what you were eating. Of course they had no idea what ingredients were in the food. Lunch buffet was ok, but lamb and pork were on the carving station almost every day. They only had turkey breast one day and that was not a whole roasted turkey. Celebrity had whole roasted birds on two days of a seven day cruise. Celebrity also had an ice cream counter with a big selection of flavors. The selection on this ship was four flavors max. Sit down dinner was good in the main dining room and comparable to Celebrity. (I'm comparing this ship to Celebrity REflection) Read Less
1 Helpful Vote
Sail Date: January 2019
Family Reunion I was traveling in a group of about 27 friends & family. Upon embarkation we were excited and the ship is really beautiful but there's a lot of wasted space with the gigantic pieces of Art work that span from ... Read More
Family Reunion I was traveling in a group of about 27 friends & family. Upon embarkation we were excited and the ship is really beautiful but there's a lot of wasted space with the gigantic pieces of Art work that span from decks 4-15 in the middle of ship. There were more activities for children than for adults. The DJ barely played any music. Thank god I had my bluetooth speaker and Pandora. We were 4 days on water and he barely played to keep folks entertained. I didn't bring my husband on this trip w/me and was thinking ooo wee, I'm gonna let my hair all the way down!! Well let me tell you by day 3 I wanted to swim home to my husband I was so bored. If it wasn't for the group we were travleing with; we made our own fun; the cruise would've been totally unbearable. The food was sub-par and the offerings in the Main dining room were very similar every night. The food in the Windjammer was better than the Main dining room. I ate pizza every night because I was never full or satisfied from dinner.This is only my 2nd cruise and I can tell you that Carnival is 10x better. The food on Carnival is superb. My husband loves seafood and is a big eater. We had Seafood or Steak and Lobster every night if we wanted on Carnival and my husband was oh so happy. The New York Strip steak on Royal tasted like a piece of fried calf liver. The Sous Chef tried to appease us because we really raised a lot of concerns regarding food but he couldn't even do that right. He supposedly catered to us and we could order anything we wanted, so keeping w/the Surf & Turf theme; I asked for a filet topped w/crab meat and bernaise sauce. He look at me dumbfounded and said oh we don't have crab meat. What?? This big ship and no crab meat. Oh that's right because the Maryland Crabcakes we had the 1st night were not made with real lump crab meat but w/ fake imitation crab meat. That pink & white stuff!!! I was also very offended because every show or comedian made mention to how crappy they thought Carnival was. I don't know who they were trying to impress because Carnival beat this brand new Royal Carribean HANDS DOWN!! I will never waste my hard-earned money on another Royal Carribean cruise. The only way I'd go again, is if it was free. The ship has a lot of expensive shops but only 1-dutyfree & 1 souvenir type shop. My room had a balcony but not a balcony facing water but an inside balcony facing other balconies, so there was really no privacy if I wanted to sit out w/my night clothes on. The cabin was nice and very modern but the bed was hard. The staff is awesome and they work sooo hard for the salary that they are paid; my hat is off to them!!! Royal Caribbean can take a cruise to where the sun don't shine! Read Less

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