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47 Helpful Votes
Sail Date: February 2019
We are "Elite" CCL cruisers and have cruised on all the Solstice class ships as well as on the Summit; we always book Aqua class cabins. While the ship is spectacular with terrific food, service, and style, the IV cabins are a ... Read More
We are "Elite" CCL cruisers and have cruised on all the Solstice class ships as well as on the Summit; we always book Aqua class cabins. While the ship is spectacular with terrific food, service, and style, the IV cabins are a disaster and, because of them, we won't sail on an Edge class ship ever again. Our concept of a veranda cabin is when we can keep our cabin cool and dry but step out onto our veranda to enjoy our own private deck space in the ambient climate with lounge chairs that have footrests and room to dine al fresco. On the "Edge," as soon as you open the upper/outer glass panel, the climate control system shuts down and the entire cabin immediately becomes, hot, humid, and stuffy. The folding doors inboard of the veranda serve no purpose and only take up space. Even if you don't mind opening up your entire cabin to the outdoors, the veranda is tiny. Tiny table, tiny chairs, and no leg room or footrests. We checked with guest relations and were told that there is nothing we could do to change this. Another downer is that only suite guests have access to the bow of the ship. For the first time, we felt we were treated a second class citizens because of this, One of our great pleasures has been to stand above the bow as the ship entered port; now no longer an option on the Edge unless you book a suite. Also, FWIW, the three production shows were just terrible. The performers worked their hearts out but the all original music/lyrics they had to work with were junk. CCL saves money by not performing copywritten music/lyrics but the shows suffered as a result of this misdirected cost cutting. Read Less
18 Helpful Votes
Sail Date: February 2019
I took it because it was supposed to be the best of the best in cruising. I bought into all the advertising hype. The bath tub is too small to get into and extend your legs. I like all the high tech features they use. I don't ... Read More
I took it because it was supposed to be the best of the best in cruising. I bought into all the advertising hype. The bath tub is too small to get into and extend your legs. I like all the high tech features they use. I don't like that they don't give you a map to show how to navigate the ship. This may be a better cruise for younger people than me. The servers are not well trained yet. We didn't get enough towels for our state room. The use of a special dining room for suites is a nice touch. There are plenty of elevators for our use. They are offering free luggage transfer after the cruise to get the bags to the air port. I am taking a second 7 day cruise and have been told I have to get off, go thru customs, reboard the ship, go thru security again. I think they could have done this better.4 The captain is very good and tell jokes and stories with his presentation. Read Less
2 Helpful Votes
Sail Date: February 2019
I was on the Epic Fail cruise of 2019. This cruise was best with problems that I mostly, luckily, avoided. I got to the terminal early and was checked in and seated in about 20 minutes total, very efficient. I was also among the first ... Read More
I was on the Epic Fail cruise of 2019. This cruise was best with problems that I mostly, luckily, avoided. I got to the terminal early and was checked in and seated in about 20 minutes total, very efficient. I was also among the first hundred regular people on the ship. Here is where the problems started. There was a "computer glitch" which inconvenienced me in that the servers were slower because they had to write everything down. What I didn't know was that this glitch was keeping people from boarding the ship. Huge crowds waiting in the terminal for about two hours, dodged that bullet. A little about me, I am 50 year old male traveling solo with an group of disc golfers. I have taken about twenty cruises now, mostly on NCL. I love cruising and try to cruise twice a year. I ate in the specialty restaurants almost the whole week, I never went to the buffet. As a solo I tested the freestyle concept and was pleased with the results. I purposely didn't make reservations and was still seated in Moderno inside ten minutes! The food as always was fantastic, and I choose new entrees from what I usually do to expand my pallet and was very pleased. Back to the ship, so day two we lost motor power and sat in the ocean for a couple hours. Then we slowly limped into port and crashed into the pier. My friends and I made lemonade out of the situation and went to a beach resort had beers and played putting games. Even before we left port I knew we were not making the private island, distance divided by speed means nope, so when they announced we were getting in to PC late I was laughing. Finally there was the fiasco with the arrival time. Originally told it was going to be eightish everyone scrambled to change flight plans, the next day we find out it is more like three-ish when we get in and everyone scrambles again. I drove so I didn't have to deal with that, but the level of negativity on the ship rose to astounding heights. There is a reason the ship docks at 5am, having people camped out in all the public areas waiting to get off and getting angrier all the time is probably one of the bigger reasons. I saw a woman forcing people to look at her kittens and puppies to keep them from getting angrier. Overall my worst cruise hands down, communication from the bridge was inexact and only occasional. I never saw the Cruise Director once after the first mechanical. The comedians were eating it up and hilarious but it really wasn't that funny. Finally Epic is not the ship to be stuck on, with its small outside areas and persistent smoke smell inside I was more than ready to get off the ship and that has never happened before. Read Less
2 Helpful Votes
Sail Date: February 2019
On the second day we lost 2 engines, so we could not go to Tortola or Saint Thomas as we were supposed to, but instead were rerouted to San Juan for repairs. On the way in, we hit the dock twice. We left the next day to hit our final ... Read More
On the second day we lost 2 engines, so we could not go to Tortola or Saint Thomas as we were supposed to, but instead were rerouted to San Juan for repairs. On the way in, we hit the dock twice. We left the next day to hit our final stop of the Bahamas, but the engines went out again and we were told we were going straight back to Port Canaveral. We were told we would arrive at 8 PM instead of 8 AM, but during the night they made an unscheduled stop in the Bahamas, without telling us, to pick up a part. That got us back to port Canaveral at 11 AM, after everyone had already changed their plans. Look, stuff happens, but it’s how you recover from it that’s important. The communication aboard the ship it was terrible, they slowly fed us information, and not complete information. They gave us a 100% credit for what we paid just for the cruise. In my opinion, this is a good start, it’s what they owe us. I’ve asked them what else they are going to do to keep us as customers, and so far have not received a response. The service of the crew was fantastic, as was the entertainment. One change I would recommend is not offering movies right below the noisy bar. Use the theater instead. Read Less
2 Helpful Votes
Sail Date: February 2019
We departed on the Epic with plans for Tortola and St. Thomas.....that quickly changed as the ship developed engine problems and had to reduce one engine to propel us at 11-13 knots. As we limped into San Juan PR after the primary ports ... Read More
We departed on the Epic with plans for Tortola and St. Thomas.....that quickly changed as the ship developed engine problems and had to reduce one engine to propel us at 11-13 knots. As we limped into San Juan PR after the primary ports were cancelled, the ship managed to crash into to docking platforms, leaving the platforms on the bottom of the port and two large gouges in the hull. After a day in PR, we departed for NCL's private island in the Bahamas....only to be told later that the stop was cancelled. Things happen, and many happened to this voyage, however it was the handling of the information disseminated that became the issue. The announcements by the Captain, followed by the Cruise Director, were difficult to understand, partially due to poor PA system. The information given out seemed to be what they thought we wanted to hear rather than the truth. Time schedules were challenged by dividing the miles remaining by the speed, because the two didn't match. When the announcement came that we were returning to Cape Canaveral 15 hours late, we were told that everyone would have 60 minutes of free WiFi, or could use ship's computers and phones to rearrange their schedules. With 4000+ passengers, the WiFi was jammed. Why only 60 minutes rather than open for remaining day of travel? On the positive side, the entertainment was very good, the food was very good, and the interaction with the ship's working staff (housekeeping, food servers, bartenders, support staff, etc) was provided by polite and helpful people. The rooms were clean and provided for. The layout of the rooms was different....with abundance of storage, but little room to maneuver, not allowing two people to pass each other. The layout of the ship was also challenging, having only two groups of elevators, one at the front and one at the back (none in the middle) of a very long ship. The casino was extremely large in the center of the ship, which required us to walk through an large area where smoking was allowed, within an already crowed ship. Read Less
9 Helpful Votes
Sail Date: February 2019
We were on the Norwegian Epic. A terrible experience as soon as we arrived. Only one gangplanck was working so 4,000 passengers had to board through the same entry point. We waited outside in that line for 45 minutes. Then on day two the ... Read More
We were on the Norwegian Epic. A terrible experience as soon as we arrived. Only one gangplanck was working so 4,000 passengers had to board through the same entry point. We waited outside in that line for 45 minutes. Then on day two the ship had a mechanical issue and we came to a dead stop at sea. From that point forward they only were able to cruise with one engine which resulted in us not going to any of our planned stops in Tortola, St Thomas, and Great Stirrup Cay (their private island in the Bahamas. We did make an unscheduled one day stop in San Juan, Puerto Rico, presumably so they could check on the malfunctions. OH, did I mention that when docking in San Juan the ship hit the pier hard enough to destroy and SINK two of the concrete platforms used for mooring the ship? They lied about or distorted the facts concerning our plans and return times to Port Canaveral, advising all passengers to change their flights or other port transportation arrangements for a 12 hour late arrival. Then we arrived only about 5 hours late and those that had already changed their plans were stuck on the ship or in a hotel for another night. They first offered all passengers a 50% credit to use a a future NCL cruise within 24 months, then changed it to full credit when hundreds of passengers vocally protested in the ship's atrium. Currently they are refusing to provide cash refunds to those of us who travel infrequently and I was treated rudely when I called their Customer Relations department in Miami. To close, this was a seven day cruise, with six long and boring days at sea, with many extra fees for our "all inclusive" fare such as $6.00 per liter bottle of water in your cabin. I would not recommend NCL to anyone. Read Less
Sail Date: February 2019
We understand ship let Port knowing there were mechanical issues with the engines. After 1st night at sea fire doors locked while we were in the lounge some minor panic no one knew what was going on. No announcement of what the issue ... Read More
We understand ship let Port knowing there were mechanical issues with the engines. After 1st night at sea fire doors locked while we were in the lounge some minor panic no one knew what was going on. No announcement of what the issue was. Rumor was crew had a fight and required a lock down. Next boat stopped in the middle of the sea for over an hour, no explanation, staff said boat was just adjusting the schedule to arrive at first port. About an hour later Captain announced engine problems and we would miss our 2 port and were heading directly to San Jaun PR. So we were on the ship for 3 full days at sea before reaching PR. Boat was traveling at half speed 11 knots. They offered 50% off next cruise. Next we arrived in San Jaun in the evening. Got off the boat next morning and saw large gashes in side of hull. Were told by people on the dock boat hit the dock. Relatives sent us news video. Captain never reported the incident to the guests on the boat. Next we left PR after repairs to the engine and again it failed at sea and they again canceled the final port of call Grand Strup and offered 100% credit on next cruise. So it took 3 days to get back to Port. Than day before we arrived captain notified us that we would not make the port in time for all of our return home flights. All 4,000 people had to scramble to make new reservations home. Phones on ship were jammed internet was jammed it too half a day to make new plans to get home. Long lines at guest services, people angry and upset. Communication is inconsistent and not accurate. Captain was terrible could not understand announcements. Mixed messages from each person you talked to. If they had a serious crises Iam not sure it would go very well. Very poor management of communications. They were intentionally holding back information and trying to reduce their cost exposure of the events. Clearly they did not have the best interest of the guest as first priority its was all about $$$ at NCL. Allow us to stay on the ship overnight because they got back to port late, that was a big circle jerk getting offf the boat and back on took over 4 hours of being in the terminal to re-board slepping your luggage around. The whole trip was a nightmare due to the poor management of communications on the ship and holding back information. Still to this day we do not really know what happend they wont tell the people the truth. Not a transparent organization at all. Must be better cruise lines than this. Read Less
5 Helpful Votes
Sail Date: February 2019
I chose this cruise because my friend was going to come with me. It would be her first cruise ever and I thought Norwegian was a good starting point. I especially wanted her to see The Baths in Tortola. The cruise didn’t turn out ... Read More
I chose this cruise because my friend was going to come with me. It would be her first cruise ever and I thought Norwegian was a good starting point. I especially wanted her to see The Baths in Tortola. The cruise didn’t turn out even slightly like I imagined it would. You can look on YouTube for the many videos of the mess that happened on this ill fated cruise. It was awful. We not only missed all of our ports of call, we also missed the Latitudes parties and dinner with an officer. We were told that all of the officer staff was working on the engine problems. I’m sure the hotel manager was very helpful. The only good thing was that we got our cruise fare back as a future cruise credit. The main disappointment was that we were basically kept in the dark about what was happening. When the captain did come on over the intercom, you couldn’t understand anything he said. Luckily the cruise director would often reinterpret what he said into English. We had 3 separate times communicated to us about our arrival into Port Canaveral. People were crowding the reception area trying to change their flights home. It was ridiculous. Disembarkation was unorganized and hectic. The baggage claim area was a zoo. It was the worst ending to a sorry cruise. Read Less
4 Helpful Votes
Sail Date: February 2019
Do not sail the Sunshine if you are sensitive to cigarette smoke. Cigarette smoke from the casino filled the ventilation system the entire cruise. I get migraines from cigarette smoke, therefore, I had a migraine the entire 7 day cruise. ... Read More
Do not sail the Sunshine if you are sensitive to cigarette smoke. Cigarette smoke from the casino filled the ventilation system the entire cruise. I get migraines from cigarette smoke, therefore, I had a migraine the entire 7 day cruise. We complained several times. Our cabin steward put an ozone machine in our cabin several times which only helped for about an hour. We sailed this ship on a charter cruise that did not allow smoking in the casino and there was no issue. Our cabin steward, I Wayan, was wonderful. Our dining staff was also excellent- Gennies, I Dewan and Sherwan. Felipe, the cruise director was fun during the cruise. But when it came to disembarkment, he was not efficient and there were packs of people on each floor blocking the elevators. This was a safety hazard and thete was nothing express about leaving the ship with your luggage. Terrible experience getting off the ship. No more Carnival cruises for us. Read Less
Sail Date: February 2019
The cruise was a gift otherwise I would not have chosen to cruise with this company. Much too big and too many people especially at the buffets and waiting to enter dining room, and in elevators. Also waiting to get back onboard from ... Read More
The cruise was a gift otherwise I would not have chosen to cruise with this company. Much too big and too many people especially at the buffets and waiting to enter dining room, and in elevators. Also waiting to get back onboard from excursions at ports. Our cabin had a noise the entire week that no one did anything about. I was also sick with food poisoning the second night on board. The food was never as good as you would expect. I looked forward to pizza and ice cream and neither one was available anytime. Too many extras to pay for and excursions were over priced on board. The staff were all friendly, the entertainment at the theater was good, but basically the same every show. I would never cruise with MSC or recommend again. Very disappointing. There were over 70 nationalities represented, so it was very hard to understand anyone or talk to or meet. Read Less
2 Helpful Votes
Sail Date: February 2019
Ship was okay Cabin with balcony was great Dining in the restaurant was horrible. However buffets were better with plenty of variety Charged for any/all activity . Expensive. Attacked by so many staff members pushing drink ... Read More
Ship was okay Cabin with balcony was great Dining in the restaurant was horrible. However buffets were better with plenty of variety Charged for any/all activity . Expensive. Attacked by so many staff members pushing drink packages. Embarking and disembark were very long for the elderly to walk. However the luggage at disembarking was very well organized Did not feel enough time for excursions or at each port. Pool experience was bad. Guests saved all the lounge chairs with pool towels and left to use the gym or spa or dining room and not return for hours. Management was well aware and decided to do something about it on day 5 of a 7 day trip. Found pool mgr to be very unfriendly and annoyed at guests Will not be returning on this line . Overall experience was not up to par. Most of the staff was very hard to understand due to language barrier although They tried very hard to communicate Read Less
2 Helpful Votes
Sail Date: February 2019
I learned something valuable on this cruise: how to remove gratuities from your account. We arrived at the port and had an easy check in experience. This was around 11 AM and there were no lines and we walked right onto the ship. They ... Read More
I learned something valuable on this cruise: how to remove gratuities from your account. We arrived at the port and had an easy check in experience. This was around 11 AM and there were no lines and we walked right onto the ship. They did not take our pictures but instead use the pictures from our passports. This was a first. The first thing we did was check out the Go Carts and Laser Tag area in hopes of learning about package deals. There was no one there, so we came back later that day. We learned that you need reservations for both of these activities and package deals were expensive. Fine. They were open at the time and so we asked to reserve a spot, now. The crew seemed disinterested but complied and we started off the trip with a Go Cart experience using the 2 seaters. We were asked to watch a video and then the crewmember gave us instructions (while facing away from us). We put on the balaclavas and they slapped on the helmets and we were off. It was fun, but I do not think it would’ve been fun if there were more than 2 go carts on the track. We did not do it again, thankfully. The Laser Tag was also enjoyable, but the video they made you watch had nothing to do with how you actually play the game. It rained on us and so they refunded our play. More on this later. The ship was decent. There is no grand atrium or staircase area but I did not miss it. Instead, it was replaced by the magnificent Observation Lounge. I would have spent more time up here if I could have. Watching the sea rolling forward on sea days and the ship come into the various ports was fantastic. It was crowded during the day and deserted at night. There was one bar up there and no bar service (*see below). A light buffet was provided there during the day only. The other bar areas were OK. Most of the bars have inside and outside options with the Waterfront on Deck 8. Each bar area had a unique cocktail on tap. They were interesting to try, just for the fun of it. Our children, 9 and 10, enjoyed the kids club “Splash Academy”. The kids program is exactly the same across every NCL ship we have experienced so far (4x NCL). My children actually have come to enjoy knowing what to expect. We ended up tipping the kids club staff what we took away from the general gratuities. Will not rehash the pool and lounge chair experience which was exactly as all of the reviewers have stated. We made bets as to which waterslide riders would not make it through both loops (50-50 shot). The food was mediocre, as previously stated. It is worth again stating how the food was often cold in the buffet. Truly remarkable. Fortunately I prefer breakfast and there was always piles of bacon hot and ready. All of the entertainment was painfully loud. Bring earplugs. Now the worst of it: The Service. I have never experienced such a dejected and seemingly miserable crew. There was no personality. There was no service. The bartenders did not look you in the eye. Instead of asking what you were having they just pointed at you. There was no walk around bartender service anywhere except the pool and theatre and even that was very limited. You had to go uo to a bar to get your drink. One of our daiquiris had human hair in it (not ours)! But at that point in the cruise I realized there would be no point to go back and complain. In the buffet, there were no waiters to bring drinks or ask about your day. The waiters were all used as busboys, leering, waiting to snatch your plates. They did not speak to you other than to ask you if you were done. Our experience in the specialty dining restaurant, Los Lobos, was particularly unusual. We started with one waiter who took our children’s orders and explained the dining package options and menu to my elderly in-laws and then left. Then another waiter came with the drink menu. Fine. That waiter then tried to take my children’s orders again, explained a whole different set of dining rules to the in-laws and left no time for us to review the menus before requesting our orders. The in-laws were confused and it became a big disastrous miserable experience. Our physical room itself was to be expected. An outside balcony on Deck 10. It is notable that for a party of four, we were initially only given two sets of towels. We wrote a note to our Invisible Room Steward to get the rest of them. The first night my daughter slept lightly in the upper bunk and so it appeared unslept in. The second night, our Invisible Room Steward did not pull down the upper bunk. Again, we had to write a note to ask him to pull it down. The sofa that converted to a bed was never converted back into a sofa the entire trip. We were taking bets on whether or not the liquid soap dispensers would be refilled before they ran dry (they were, but just barely). It was also notable that our trash bins were not emptied daily. The NCL app is never updated, a joke. Do not rely on it. Unfortunately, we also received spotty paper information in our room. We received the typical and expected Notification on our bed for the first Time Change. When it turned back however, there was no Notification. Fortunately, we did not miss out on anything because of this. We found it a nice surprise that the smokers were confined to a glass box in the casino. On the other hand, as another reviews have noted, there must be a lack of smoking areas on the ship (we are not smokers) and found that many were smoking on their balconies, which was unpleasant for us. Guest services: equally pathetic. Be ready, if you have a problem, they will tell you they cannot handle your problem and try to send you to the department in which the problem arose (request it happen there at Guest Services via phone). Back to the Laser Tag refund. A couple days after our rained out round we checked our account. 2 of the 4 players games were refunded but we had two new charges for games never played. Note that while charges appear, an explanation for the charges does not. Watch your account closely. My in-laws also had charges that were “mistakes”. Getting these corrected was challenging but not impossible. At the end, when I made my “Gratuity Adjustment” the guest services staff did not care to ask why (nor look me in the eye). Just a request to write the reason on the form. They seem well-versed in the Gratuity Adjustment form. We had a new experience leaving the ship and a fast, pleasant one. INS used facial recognition technology on the ship as we were leaving and so we did not have the typical walk through customs. We were not provided with a declaration form which was unusual. Fortunately, we had nothing to declare. We have been on well over 40 cruises and it is unlikely we will return to NCL anytime soon. A shame because we enjoy the NCL ships. Had it been for just one surly staff member or even a whole department we could have forgiven. But the entire crew? Bizarre. Our single excursion was to Virgin Gorda, the Baths. This is an extraordinary place, full of smooth granite boulders that seem to have dropped from the sky, carved into cave-like spaces and caverns by the ocean’s waves. We had read that this place would be a disaster if it was crowded and we concur. We went with the first group of the day and there was only one other ship in dock. It requires a ferry ride followed by a bus ride to get there. The formations were incredible and it was unlike any place we have been to in the Caribbean. It was worth it, but I am certain we would have felt otherwise if there was a larger crowd. It could become a very dangerous place with more people. Read Less
3 Helpful Votes
Sail Date: January 2019
I think the Marella Celebration should be renamed the Marella VIBRATION!!! Its 37 years old and should be decommissioned . Stayed one week on the Cruise ship on deck 1 at the back of the Ship and am convinced the Engine room was all ... Read More
I think the Marella Celebration should be renamed the Marella VIBRATION!!! Its 37 years old and should be decommissioned . Stayed one week on the Cruise ship on deck 1 at the back of the Ship and am convinced the Engine room was all around us and on average got 3 hours sleep per night , we did complain and tried changing rooms but was told the ship was at full capacity so had no spare rooms , even in the lido restaurant you could see a few of the Tables vibrate. Besides the vibration everything else was good, the food and especially the staff whether they were the Cleaners or bar staff were brilliant. The entertainment eventhough not professional singers was good and certainly hard working. Only booked one excursion through TUi before we left but sadly that got cancelled so quite a frustrating week. The Captain of the Marella needs a special mention as he was a real nice person and very jovial. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose Marella Explorer as it was a medium-size ship, and our very first cruise 20 years was with Thomson and we were very pleased with that. Sadly our experience of Marella Explorer was very disappointing. The service in the ... Read More
We chose Marella Explorer as it was a medium-size ship, and our very first cruise 20 years was with Thomson and we were very pleased with that. Sadly our experience of Marella Explorer was very disappointing. The service in the restaurants was generally poor though better in the Vista restaurant. Rarely asked if we wanted coffee after a meal. The quality of the food was OK, with Vista being much better than Latitude 53. The buffet food was fine, but the background music was often intrusive. The surcharge for the speciality restaurants seemed exorbitant so not used. The entertainment in the Broadway theatre was not very good; the performers worked hard but with poor material, and it seemed that playing everything loud was the solution. Quite a number of people left because of the loud music. Alternative entertainmant on the sea day was sadly lacking. The captain was obviously keen to be "one of the boys" but daily apologies became an irritation. On the positive side, our junior suite was excellent as was the service from our steward, and all the crew were always helpful and polite. The carafe system of fresh water in the cabin was excellent and should be copied by all the cruise line to save plastic. Read Less
5 Helpful Votes
Sail Date: January 2019
1. SHIP: Very nice. all shiny and new. Infinite veranda nice touch - our window would only go up intermittently, took about 5 min to get all the way. Eden area not worth the expense with limited seating for anything that went on there! ... Read More
1. SHIP: Very nice. all shiny and new. Infinite veranda nice touch - our window would only go up intermittently, took about 5 min to get all the way. Eden area not worth the expense with limited seating for anything that went on there! Embarkation a breeze, disembarkation was very slow due to use of facial recognition which did not seem to work all that well and only had 2 stations to screen 3000 people - go figure!! 2. Cabin Very narrow between end of the bed and wall - you had to turn sideways to get over to veranda! Shower very roomy and shower head was great! Lots of closet/storage space. Our cabin developed a water leak- not serious - just a steady drip. Was fixed next day and we were offered a credit towards a future cruise. Heard of others who had no hot water for a time and others who had backup in shower drain. Guess that goes with a new ship?? 3. Dining This turned out to be our biggest problem!! We ALWAYS have early seating with a fixed table of 6-8 as I we enjoy getting to know our fellow diners. Turned out we had EARLY seating but no fixed table which resulted in us eating by ourselves the entire 7 days. ALSO, our reservation to the Fine Cut Steakhouse was cancelled 3 weeks before sailing and we were given option to rebook (not possible - nothing available) or just forget about it. Attempts to book on board were useless. 4. Entertainment WOW what a MISS. I have never, in my 30 years of cruising, seen such a poor offering of entertainment in the main show room. While the singers/dancers were very talented the theme(s) were impossible to understand. The show in Eden was, likewise, totally unintelligible! They did bring on a Frankie Valli tribute group that filled the theater on 4 consecutive shows. Celebrity really needs to rethink this whole program!!!! 5. Service For the most part, the service was good. Far from excellent but OK. Our room guy was the best and looked after everything quickly and efficiently. The dining room staff (someone different every night) did their best. The casino staff were just plain unfriendly, with very few smiles to be had. Quite unusual for casino folks. I must add a note in regard to the prices in the shops on board - very pricey i.e. a golf type shirt was $175.00 and t-shirt was $95.00. Also, here I will tell you that if you were a martini lover they were $15.00/drink Plus 18% gratuity! 6. Ports Been to Caribbean many times so have no comments as we did not take any shore excursions. Did check out 1 beach tour in St. Martin - wanted $234.00 p.p for a bus to the beach and a chair and umbrella!!! LOL Always thought of Celebrity as a quality cruise line at a fair price but after this cruise I think they are just about the money. I will think long and hard about spending my money with Celebrity again!!! Read Less
11 Helpful Votes
Sail Date: January 2019
We were on a 7 day cruise on the new Celebrity Edge from Jan 27- Feb 3. We are very experienced cruisers – mostly ocean ships, but also river cruises in Europe. Overall we have done about 60 cruises. On this cruise we booked Aqua ... Read More
We were on a 7 day cruise on the new Celebrity Edge from Jan 27- Feb 3. We are very experienced cruisers – mostly ocean ships, but also river cruises in Europe. Overall we have done about 60 cruises. On this cruise we booked Aqua Class – which included its own restaurant, Blu, for breakfast and dinner. It was open sitting, but never a wait and excellent food and service. Pro The ship is new – nicely decorated throughout. The staterooms were nice, but a bit narrow. The “infinity balcony” was very nice – it was an extension to the room, and you could have the full glass enclosure or lower the upper portion and enjoy some ocean atmosphere. The actual space is small however – maybe 6 X 4 feet. It did have two chairs and a small table. The service was good in all areas and our room steward was very nice. The buffet (we used sometimes for lunch since Blu is not open for lunch) had plenty of seating – even on sea days. There was a good variety of options to choose from. There are two banks of elevators, and after day 1, there generally was not a long wait. They had a covered solarium (adults only) with hot tubs and pool, padded sun beds, and a small café for breakfast and lunch. However, it got filled up very quickly. The gym was well appointed with plenty of equipment. Con Unfortunately, the “Cons” outweigh the positive features. The stateroom had no hooks or drying line (in the shower) for wet items. Also, no hooks on the room walls to hang a tote bag, etc There are very limited entertainment venues. There is the main theater, a lounge called Eden, and the main piazza on Deck 3. The piazza had loud music and signing on and off through the day and night, but crowded and very high noise level. There were no other smaller lounges such as you see on other cruise ships – such as a piano bar, a lounge for pleasant vocalists etc. They had Trivia several times a day in the piazza, but other “game shows” were not an option. They had “Deal or no Deal” which came with a charge. In Eden they had a very odd venue every evening. We went for a glass of wine before dinner. The entertainment was comprised of a young man and an unusual string instrument, a man dressed as a Buddhist priest that did a “Tai Chi” and then “drifted” around amongst the guests bowing and holding his hands in a prayer position, and a woman who was either in a gold gown (representing the sun) or silver (moon) who sang an unusual piece of music and the she, too, drifted around the room. This was all very “new age” entertainment in my opinion and not my interest – certainly not daily. There were two different comedians in the theater – both good. Also there was a tribute to the “Jersey Boys” also good. The other shows were production shows with music and movement that I did not find interesting. The production shows and the Eden lounge “entertainers” had no music that I was even familiar with. All of this entertainment seemed geared to the “Millenniums , not the majority (75% at least) that were 55+, and no other options. There are no shops except the very “high end” stores, such as Cartier, Tiffany’s & Co, Bvlgari, etc. The prices were exorbitant. They never had any “sales” such as fashion jewelry and watches, T-shirts, etc. They did not offer any fashion jewelry or watches, the usual T- shirts, and other inexpensive items. We found one T-Shirt in one of the shops -- $55.00! The same store had a pair of men’s swim trunks for $345.00! We were told that there was no plan to have the usual special tables of reasonable items – only the high end stores would be on this ship. The cost of the special dining venues was also expensive -- $55 -$65 per person. No hand sanitizer available at the small café within the Eden Lounge (breakfast and lunch). I contacted Guest Relations, but they never provided a hand sanitizer at this food venue. I will not do this ship again, nor suggest it to others unless things really change Read Less
2 Helpful Votes
Sail Date: January 2019
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down ... Read More
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down to two things: first, the boat was far too large and had way too many passengers for the cruise staff to handle. From the table service dining to the bars, almost everything. The buffet was the only portion of the ship that I would consider ran very well and kept very well stocked. The sit down restaurants the staff were very nice but very slow, not attentive, very unorganized, everyone running around including the managers. Working at a restaurant myself full time I can tell when a place is disorganized and chaotic. This resulted in very long wait times for the food, the food being like warm when served etc. You could order a drink at dinner and not get it for 20 minutes or at all some nights without reminding the server. This seemed to be the same situation going on at all the tables around us as well, large or small parties (there were only two of us so shouldn’t have been hard). The steakhouse specialty restaurant had a good filet but minus that the food at the table service was just ok. The chicken dishes too salty, the strip steak very fatty, soups too cold, salads too much dressing and crappy quality lettuce etc. I was very disappointed when comparing to the dawn which we were all so pleased with the food and service. The restaurants overall were too large for the amount of staff to handle as well as the kitchen. We didn’t have to wait long when we would go for a table but we would’ve preferred to have waited a half hour and then have gotten better service. The hosts and hostesses did a great job though. Our server at the steakhouse was good. As for the outdoor space, I was so disappointed! The same number of hot tubs/jacuzzis as on the Dawn which is almost half the passengers!! And one small pool that is deep the entire length!? Made no sense, forget finding a lounge chair after 8 am! It was crazy! Some days we would circle the ship for an hour before we would find something and there was only two of us! There was also a beach club section closed off that you needed reservations for on the ship too which I didn’t understand! They should’ve spent less money on decor and added another six hot tubs and a second pool for adults (there is a fairly large child pool go figure). The casino was also not big enough and the gym weight area could fit 4 people at once! So crazy! Lastly the disembarkment process was a mess! We reserved a shuttle through them to Fort Lauderdale airport and they gave us color coded luggage tags and took our luggage the night before off the ship. The luggage was supposed to be arranged by section after you depart the boat but ours were spread out over three huge factory style rooms! We spent a half hour finding our luggage almost missing our shuttle! That was a horrible way to end my vacation! All the luggage tags indicating the color section came off all of our luggage? I told someone working for Norwegian and she didn’t seem to be too concerned with our issue. Outrageous! I am usually very used to crowds and vacations like this, I frequent Disney world often, but please avoid this large disaster of a ship! Take one of the smaller ships old or not! Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise as a birthday gift for my son and he was excited for the go karts and water slides. The ship itself is beautiful and the staff, if you can get their attention, are pleasant enough. The food was mediocre to fair at ... Read More
We chose this cruise as a birthday gift for my son and he was excited for the go karts and water slides. The ship itself is beautiful and the staff, if you can get their attention, are pleasant enough. The food was mediocre to fair at best. We never got a hot meal. It was always lukewarm. Bread got soft or soggy and stale fast under the food covers. Even the pay restaurants failed to impress. Q was underwhelming. Teppanyaki while entertaining and the best food so far was only ok. With that being said, we will probably never sail on a mega ship again. Way too many people and not enough staff to handle it. Forget getting a seat in the atrium if there's anything going on. And they never enforce the 30 minute rule at the pool. If you're not out by 6 a.m. you're lucky to find anything. We found a good spot but I won't divulge it here because it will get ruined on it's own in time. Go karts were ok but definitely not worth the $200 we paid for our son for the week. They need to put it back to $100. The wait times to ride are ridiculous. I much prefer the smaller ships like the Pacific Princess or the NCL Pearl. So if crowds and mediocre food with long lines are your thing, this is the ship for you. We won't be back. Read Less
Sail Date: January 2019
We chose this ship for the amazing features of the new ship. It seemed to be a perfect fit for our family of 13 (7 kids rangng from 4-14) The entertainment was outstanding, the ship was beautiful, the food was standard cruise fare, ... Read More
We chose this ship for the amazing features of the new ship. It seemed to be a perfect fit for our family of 13 (7 kids rangng from 4-14) The entertainment was outstanding, the ship was beautiful, the food was standard cruise fare, nothing outstanding, but decent enough for us to have a nice time. The alcohol was not as good as NCL that we have been on in the past, but better than an all inclusive. We had 2 rooms with exterior balconies and 2 with interior balconies overlooking the Boardwalk. I would be very cautious about booking a room overlooking the Boardwalk, unless you plan to be up late and wake early. It was very loud and those of us staying in those rooms were not able to enjoy the balcony at all due to the noise constantly buzzing from the carousel or show rehearsals. Most of the time we even had to keep the drapes pulled because it was far less than private! The drink packages were less than stellar. It was a complete pain in the butt to have to carry around a cup in order to get pop when you wanted it. However, the most disappointing part of the whole cruise was what we felt was swindling of money. I believe this cruise line is deceitful with charges and explanation of charges to its patrons. And it isn't like we were trying to be stingy. We left tips constantly, paid for excursions through the ship, paid for drink packages, etc. However, we all received small charges on our bills at the end of our trip (in the amounts of $15, $6, etc) that I am sure the cruise line slipped onto our bills knowing that most travelers are not going to argue over. With a ship of over 6000 passengers thats an EASY $60,000 additional though! But even that I can live with, clearly Royal must need my $15 more than I do! However, when we went to upgrade our childrens drink packages we were told we would have to pay $600 now to pay for the upgrade, but that the $300 we initially spent when we booked the trip would be refunded. That was January 21. It's March 26 and the only response we have gotten from the multiple emails and phone calls was that "they have been unable to contact the ship" Royal must really take it's patrons to be fools to think that 1) they have to contact the ship to resolve this blatant stealing 2) they truly can't get a hold of the technological marvel of a floating city in the year 2019. We have so many more examples but the general consensus is we were and still are disappointed in the customer service of this line. No amount of Broadway shows or water slides can make up for the lack of good business practices and the general integrity of the corporation. We will not recommend this line to friends or family, and certainly will not be booking a sailing with them in the future! Read Less
2 Helpful Votes
Sail Date: January 2019
Poor food quality, felt like everything was reheated or sat under heat lamps. Poor variety. A lot of things tasted the same( example anything with a tomato base no matter if it was a soup, sauce, etc ..all the same) seemed like the ... Read More
Poor food quality, felt like everything was reheated or sat under heat lamps. Poor variety. A lot of things tasted the same( example anything with a tomato base no matter if it was a soup, sauce, etc ..all the same) seemed like the gave a poor quantity and quality to make you want or have to pay for an upgraded food selection. Ex: you could get a ny strip steak ( tough and fatty by the way), or pay $ 20+ for the filet option. Never mind the reservation based restaurants VERY EXPENSIVE. The buffets offered poor selection, hamburgers wrapped in paper, nothing freshly cooked. Pizzas under heat lamps were ok at best. Carnival gives you a fresh made personal pizza ! Carnivals food was better ! dinner selections did not taste fresh, seafood selections tasted "FISHY" ; quantity's were small and food was slow to come out , so you didn't feel like sitting there and waiting for another plate. Enough about the food ! I think you get the point. boat is poorly set up ! very choppy, no flow ; You cant even make a loop around the outside deck to go for a nice walk. BIG MISTAKE. not one bar stool anywhere with a decent back to rest up against. Entertainment in the main foyer area is a joke, and to even see it you have to be on an upper level , or you have to tilt your head way back to look up at the entertainer. Arcade area was pathetic, and expensive, 3 or 4 games at best; 2 bowling lanes(expensive) POOLS LOL--- not one pool with a low end for the kids !!! Who's bright idea was that ?5feet deep or more! i hope you enjoy treading water or hanging on to the edge. OH and by the way, the cabin steward put a b-day card out on my b-day :) Great job Perci ! ; dining room staff/manager missed it until 2 days later. Read Less
3 Helpful Votes
Sail Date: January 2019
I chose for the size and entertainment, although we could not pre book any entertainment and once on the ship that was TOTALLY BOOKED so we NEVER got to see one show! Very disappointing! Try getting a good deck chair any time of day, no ... Read More
I chose for the size and entertainment, although we could not pre book any entertainment and once on the ship that was TOTALLY BOOKED so we NEVER got to see one show! Very disappointing! Try getting a good deck chair any time of day, no luck there either! People were holding chairs all day! And the service was less than stellar, including the bar at the observation deck, the one lady was downright rude! The small little spot on the 17th deck for smokers was inconvenient to say the least, as if we paid less than everyone else! Although there was a small room for cigars, where smokers weren’t allowed. I had to go to services to ask where the towel animals were, the next day we started getting them, but unless you complain, they won’t bother. The food was fair in the buffet room, biscuits were always dry, some choices better than others. The specialty restraunts were very good and service was great! Not near enough elevators for the amount of people! I kept thinking the ship was QUANTITY over QUALITY, they got as many in the rooms as they could and that’s it! Was also disappointed with the stop to St Thomas, the shortest one where we had to be back onboard by 2:30 I would have been happy staying there longer and cutting the Bahamas short! Read Less
8 Helpful Votes
Sail Date: January 2019
This cruise was a let down for me. It was an 8 day cruise and the cons overweighed the pros by a lot. First of all, everything closed SO early. The buffet closed at 9 pm but started sectioning people off at 8:30-845. I’ve never been on a ... Read More
This cruise was a let down for me. It was an 8 day cruise and the cons overweighed the pros by a lot. First of all, everything closed SO early. The buffet closed at 9 pm but started sectioning people off at 8:30-845. I’ve never been on a ship that the buffet closed so early. If we wanted food after 9, it was basically just pizza. A lot of things in general were closed. The flowrider was only open a couple hours a day, the climbing wall was only open a couple hours, the skating rink didn’t even open until the end of the cruise. They advertised these activities but then didn’t act on them. The skating rink wasn’t even open to passengers until the end of the cruise and it was only 30 min segments. So many of the bars were closed for many times in our cruise. One day, we had to go around to 3-4 different bars until we found one open and this was at noon. The MDR didn’t have lunch available on port days. The buffet was extremely boring and lacked flavor. The breakfast and lunch buffet had no variation of meals whatsoever. The lunch particularly was very poor. The MDR food was alright. The waiters were great. There was practically NO entertainment. This thought was commonly heard amongst a lot of passengers on the ship. A lot of people just sat around bored because of the lack of entertainment. Everyday felt so long because of the lack of entertainment. The entertainment they did have was mediocre at best. Our room steward didn’t talk to us once. He didn’t introduce himself, didn’t say hi, nothing. He did leave a tip envelope for additional tips (we did prepay tips) but he did such a poor job we did not tip him extra. Some days we would leave in the morning and come back 2-3 and our room still wasn’t attended too. The room other than that was fine. All in all, I would not recommend this cruise and would not sail on this ship again. Out of my 20+ cruises, this sadly was my least favorite one. Read Less
4 Helpful Votes
Sail Date: January 2019
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. ... Read More
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. However, per ncl.com, emails to and from guest services average out to a 15-day wait so I still have quite a while to wait and see how they respond. The service on the Bliss was not up to par and both of us left with a sour taste in our mouths. We were both very excited about this cruise and were anxiously awaiting it for months. However, the experience has left us unwilling to even consider NCL ever again. Bar staff that was difficult to get recognized and given drinks. The worst experience was a time where my boyfriend watched the bartender pour and try to serve him a glass of wine in a dirty glass. When he would not accept that glass of wine, the bartender got visibly frustrated and reluctantly poured another. We had the drink package, it would have made no difference numbers-wise if we had accepted that glass, left it on the bar, and ordered a new one. The attitude received for asking for a new glass was completely unnecessary. After the fact, we talked to a guest services representative. He suggested he call his manager and she come down to speak with us. We accepted and sat waiting for her. On her way to meet with us, she stopped to talk with other crew members and have a laugh, stopped at the atrium bar to chat, and then sauntered up to us. Immediately giving a dismissive impression. She even talked with the bartender (who obviously denied the whole thing) before even coming to speaking with us. We were not looking to get the bartender in trouble, we were not looking for anything from her aside from concern and assurance that something like that shouldn't happen. Instead, we got told that it didn't happen and sometimes we see things that really aren't what they are. Unacceptable. Furthermore, she smirked all during the interaction and visibly held back laughter when my boyfriend explained he was looking out for his own safety because he didn't know where that glass had been or what was in it. When we told her we'd like to speak to her manager, she told us he wasn't on duty and we could speak with him the next day. But when we asked how, she conveniently couldn't remember his full name. Hard to ask for someone without their name. Even harder to believe you don't know the name of your manager...especially working on a ship with them for months. Shockingly, we never got to speak to him. On our last day on the ship, we had to spend the most of our evening in the medical center because my boyfriend was sick and feverish. Turns out he developed a bad bacterial infection. It's obviously hard for us not to wonder how many other dirty glasses we may have drank out of over the week and if that incident may have had some responsibility in his illness. That also led us to be slapped with an additional $2,000 bill we were not anticipating. If you need to see the doctor on board, be aware that the medical center is open for 90 minutes in the morning and 90 minutes in the even and it costs $140 just to have a doctor assess your vitals. The rest of the $2,000 was for an IV, urine test, and five days of antibiotics, none of which is covered by insurance. We also had an issue with our onboard account. We made a mistake and put a wrong credit card on our file and went to change it. But in the meantime our onboard account was frozen. After two trips to guest services to get it taken care of, we went to a bar for a drink. Once the bartender served us and ran our cards, he loudly yelled our names and informed us that our account was frozen due to a billing issue and we needed to go to guest services. Suddenly we had an entire bar's worth of eyes staring us down. That was a degree of embarrassment that was not needed. We had already remedied the situation and were still called out publicly. After a third trip to guest services, our account was fine. I splurged on an expensive pedicure with particular products I planned on buying during my appointment. Instead of it being relaxing, I left in a bad mood after being put to a hard sale of other products and feeling insulted by my technician often. She even had an opinion on my relationship because we're together now for 5 years and not married. She felt the need to tell me things like he obviously doesn't want to be committed to me and I'm wasting my time. My feet weren't even in the tub yet when she found it appropriate to say these things. After agreeing to purchase two items and she kept pushing for more, I told her price was a determining factor in my decision and she proceeded to look at me like I was crazy and told me it was all "cheap" and I could easily afford it. These are just a few of the experiences that we had that really put a damper on our trip. It truly took away from what should have been a relaxing and fun vacation. You literally could not pay us to go back on another NCL ship at this point. All the time spent dealing with guest services, all the time waiting at bars to even get eye contact from a bartender, all the time waiting in dining rooms for service, all the time spent in the medial center (adding up to about $16.17/min for us), none of it was made up by any of our good experiences. Disney, RC, Princess, and yes, even Carnival, are all far better options in the future. Read Less
1 Helpful Vote
Sail Date: January 2019
Service was lousy, on most occasions. Dining room service was slow, and you can barely get someone to take a drink order. Bars were 3-7 min. wait in line. Pool deck was overcrowded, and it was nearly impossible to get a lounge chair, ... Read More
Service was lousy, on most occasions. Dining room service was slow, and you can barely get someone to take a drink order. Bars were 3-7 min. wait in line. Pool deck was overcrowded, and it was nearly impossible to get a lounge chair, unless you were poolside by 6:30 AM. Food was average. The Buffet was pretty good, and had a decent selection. Ship was nice (still pretty new), and clean. Rooms were adequate. Cagneys Steak House (specialty) was very good. Los Lobos (specialty) Mexican restaurant wasn't very good, and had a limited menu.The wait staff at the pool worked their tails off, and were very entertaining, and quickly returned with drinks. Excursion to Magen's Bay was very nice, and the drivers were informative, and polite. The beach was beautiful. I just felt like I spent way too much time waiting. They definitely need to do something with the pool area being so overcrowded.Overall, just a "Fair" experience. Read Less
3 Helpful Votes
Sail Date: January 2019
Norwegian sold us on the dining package. (3 upgrade restaraunts). We tried to book the three Upgraded restaurants months prior to the cruise. They were all booked. When we called prior to the cruise, We were told there would be many ... Read More
Norwegian sold us on the dining package. (3 upgrade restaraunts). We tried to book the three Upgraded restaurants months prior to the cruise. They were all booked. When we called prior to the cruise, We were told there would be many available once we boarded the ship. Still all booked. NCL oversold this package to the extent there were no dining options even though that was the promo. Also, you are still charged for some of the restaurants because they magically are not included with their dining package, surprise surprise. There were so many disappointments With this cruise. The absolute must subpar service ever. I felt what a teenage boy put a new stereo in his car so he had to crank it up the whole trip. The music by the pool was so loud it was unbearable. The entertainment was subpar, again with music so loud we left. We never once were made to feel special like we were on all other cruises we have been on. We were lucky to get our water refilled her dinner, and every single thing was an up charge. The silent disco, never available and Always booked. Entertainment, always booked. Restaurants I was blocked with no room left. Even when complaining to guest services, they did nothing. The only thing going for the ship is its beauty. If you were not at the pool reserving a chair with a towel by 6:30 AM, you will not be able to enjoy the pool. They do not enforce the 30 minute limit you read everywhere. There are definitely not enough amenities on the ship to support the amount of guests. Everything was a competition. This is the cruise that has ended our love of cruising. NCL makes all the other cruises think they are something special when at different ports by blasting music and handing out towels and water on shore. That is where it ends. You needed reservations for laser tag, reservations for go carts, reservations for all the restaurants, reservations for the disco event. Everything was booked a day one. You also even needed to book work out amenities in the fitness center. One spin class was $25 plus gratuity. Norwegian Cruise lines is the worst we have ever been on. Stay with Royal Caribbean, princess or carnival. I never saw a shrimp, lobster or any other food item I was accustomed to seeing an every other cruise Food was comparable to Golden Corral. All Sysco processed foods. Read Less

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