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1 Helpful Vote
Sail Date: March 2019
We have sailed on Carnival twice and Norwegian twice and this will be our last time on Norwegian. Family of four with a 3 year old and 15 year old. PROS -Tortola is beautiful. Do a shared charter -Cagney's and the Brazilian ... Read More
We have sailed on Carnival twice and Norwegian twice and this will be our last time on Norwegian. Family of four with a 3 year old and 15 year old. PROS -Tortola is beautiful. Do a shared charter -Cagney's and the Brazilian specialty restaurant were exceptional -The 2 Broadway shows were fantastic -Kids splash academy was great -Buffet always had a good selection of items CONS -Way too crowded -Lines every where you went -Good luck finding a drink in less than 30 minutes -Main dining entrees were just so so and slow -Behind scenes tour does not include the engine room -Legendary Kon Tiki boat was a joke and over priced -They skipped the 3rd of 3 stops so we literally were only off the boat about 16 hours total over 8 days SUMMARY The ship is too crowded and there are way too many lines no matter where you go. You will wait forever to get a drink and good luck getting anybody to serve you at the pool area. We tipped our guy $20 out the gate to ensure he came back and we never saw him again. The cabins are cramped and a weird design which wouldn't be a problem if that wasn't the only place you could go to get away from the crowds. There were some highlights though. Tortola is absolutely beautiful. Do yourself a favor and skip the crowds at the baths and book a shared charted with Adventure Charters BVI. That was the highlight of our trip. One of the other downsides of this trip was the fact that we were only in St Thomas for 4 or 5 hours and the lines to get back on the ship were horrible. Norwegian does not know how to move large amounts of people on or off the ship. I'm not sure why they can't figure that out. Read Less
1 Helpful Vote
Sail Date: March 2019
We booked this as a family spring break trip. Upon getting to the port, the lines were long and the process was slow. Once on the ship, the overall service was extremely slow (for everything). It was difficult to see any shows due ... Read More
We booked this as a family spring break trip. Upon getting to the port, the lines were long and the process was slow. Once on the ship, the overall service was extremely slow (for everything). It was difficult to see any shows due to the long lines. The food was mediocre at best. There were some good things, like the band 4 Blue, but that is about as far as it goes. The premium drink package is a joke. You have to pay extra for bottled water, sports drinks and specialty coffee. Also, it was extremely difficult to get a drink at times, as if the wait staff was told to limit the guests. Upon return, disembarkation was amazing. Despite a long line, it went very fast. This is the second and the last large ship cruise for us. After cruising with Celebrity, Princess, Royal Caribbean and MSC, I can’t say I would come back to NCL. Read Less
4 Helpful Votes
Sail Date: March 2019
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were ... Read More
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were the main things in addition to some other minor issues,,, We understand things happen and were expecting the staff to immediately handle the situation, but 12 and 15 year old children still don't understand why or what a condom is doing in our cabin. Not happy at all. Once housekeeping was called and given a chance to correct the issues the steward supervisor said someone would come clean it and just walked away. I asked him to take the condom with him, but he just left. Then I went to the guest services desk and after a 19 minute wait were greeted by the housekeeping supervisor who said they will get there to clean the room again soon. That day there were no considerations made and there was no sense of urgency to correct. Worst of all there was no closure, empathy, nor follow-up from management. It was not until the third day of our vacation that I asked about the issue at the front desk and if there was closure. Unfortunately, it took e showing the photos and the likelihood that 'd share an honest review online that I finally got the attention. In my opinion, there is not must that can be done to correct the condom found on the balcony by our children. GiGi, assistant Housekeeping Manager offered a $100 obc which we declined and they posted anyway. This was our third Norwegian cruise Getaway 2016 and Escape 2017 (RCL Oasis was 2018). Not a great start to our annual vacation. Overall, the vacation was good and even the worst cruise experience can be a great vacation. 7 great sunrises and 6 great sunsets... Friday night sunset was missed due to a dinner reservation and late departure from Nassau. The "waterfront" deck is one our favorite parts of the ship. Entertainment was good overall: Havana was "ok", Jersey Boys was very good, Hypnotist Richard Barker was awesome, and the music around the ship was good as well. Dining was "average" a best: service better than expected and food quality hit or miss. The buffet and main dining rooms were good/average food quality. The premium dining in Le Bistro and La Cucina were great. Unfortunately, Cagneys was again a bit of a let down :( It seems like there have been cuts on food costs and quality has suffered a bit. Ports and excursions were as expected. Eighth time to St Tomas and our first excursion to Megans Bay. Tortola was or third time and just walked around town a bit. Nassau has one of the prettiest sail in and away, but usually we stay on the ship in Bahamas :) Our kids 15 and 12 were very excited about the go-carts and laser tag. Unfortunately, the week passes were sold out before the sail away. We paid for a couple laps around the racetrack, but at $10 per person per 5-7 minutes was not a good value in their opinion (or mine since I paid). The real estate used for racetracks and laser tag was a sacrifice of other areas which were omitted or cut back. We will not likely choose another cruise with either go-carts or laser tag. I guess to wrap up this review, stuff happens. Sometimes people are disgusting and leave used condoms on balconies. When I purchased / reserved our seven day cruise I put my trust in Norwegian Cruise Line and their ability to clean up after disgusting people's behaviors. The worst thing about the whole thing is the lack of response, empathy, or care. Hopefully, this review and others may affect change with Norwegian and the way they handle future situations. Read Less
2 Helpful Votes
Sail Date: March 2019
We unfortunately went at a very bad time of the year. The ship was sold out. No room upgrades. We only made it to one show and that was because we waited in the standby line for 30 minutes. The specialty dinning location were full which ... Read More
We unfortunately went at a very bad time of the year. The ship was sold out. No room upgrades. We only made it to one show and that was because we waited in the standby line for 30 minutes. The specialty dinning location were full which meant the coupons we had were useless (dinning package). We did get into the ocean but that's an upcharge. . You can plan on taking 5 + minutes to get a drink too. The bars are packed. You'll eventually find a bar that isn't as busy. The smoking area was confined to a very small section of the H2O area and was closed periodically. Not a ship if you're a smoker. The food wasn't that great at the Ocean (small portion, cold), Smokehouse (expected better food, cold and band wasn't to my liking). The Garden Café was OK but the ice cream section was often closed and you have to wait in line...always. Observation deck is nice, quiet. But the best seating was always taken. (you know... book, towel, shoes holds the spot.) I wish the photographers would back off. There in your face a lot. The Brittan's Finest Band was good. (best Beatles cover band I've seen). St. Thomas, and Nassau were good shopping port but Tortola is still recovering. The worst was getting off the ship the last day. The lines were unbelievable. We got in a line we didn't need to for 20 minutes because there was insufficient direction once you got into the port. I think NCL has to get the reservation system working better. People get reservations for venues and then don't use them. You'll walk by a nearly empty venue but yet can't get in. I'd like to see NCL give us some insight on when to expect lineups and when not too. I would consider a cruise on a different date or option for the Heaven. Read Less
Sail Date: March 2019
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view ... Read More
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view what the balconies costs, that wasn’t the biggest issue if you do not pay even much more to upgrade to the haven which is actually floors that are private that include a large pool, including a lap pool 4 large hot tubs a restaurant and a beach club, this space taken out of the ship makes this ship severely crowded and hardly anyone was using the havens private facilities. Impossible to get a lounge chair at the crowded adult pool every day. Food was good but service was average, At Cagneys they sat us in the bar and fed us dry filet mignons that we’re prepared, this was our third ncl cruise so we know the key differences. The ship Oversold the escursions, we know it would be a busy week but on larger ships are manageable but not when the space is limited by the poor architecture designed to separate guest this does not work and we paid way too much money to feel like second class citizens. We know there are suites and clubs that can be restricted but not 1/4 of the ship which took away from our experience and many others we get left with average service and overcrowding, this was our least favorite cruise out of 25 Read Less
Sail Date: March 2019
We were treated poorly at the station we were at to get on the ship. Just very poor from a couple of personnel on the ship to two poor on-shore trips. Not real happy with the cruise director, and how games and fun was handled and how they ... Read More
We were treated poorly at the station we were at to get on the ship. Just very poor from a couple of personnel on the ship to two poor on-shore trips. Not real happy with the cruise director, and how games and fun was handled and how they handled themselves. Our on shore trips in St. Thomas and the Dominican Republic were sub-par. The trip to the beach in St. Thomas was not a good trip, and we didn't have time to do what we signed up for in the Dominican. The recreation areas on top of the ship were excellent. The rooms were fine, the food was fine, and most of the crew was fine. I'm an art collector of local art, and I purchased some really good native pieces at each port. All this being said, we have traveled Carnival a couple of times, and we felt this was the worst outing so far. Read Less
Sail Date: March 2019
We choose this cruise because of the itinerary and the value. We have cruised many of the major cruise lines and have NEVER had a bad experience. This ship lack personality, service and friendliness. What was good on this ship was the ... Read More
We choose this cruise because of the itinerary and the value. We have cruised many of the major cruise lines and have NEVER had a bad experience. This ship lack personality, service and friendliness. What was good on this ship was the shows, the coffee and the photography was outstanding. The room was clean and roomy enough for 2, the service was very good there. This is the only line that attempts to charge you for extras, the zip line, games ect. The food in the dining room was fair but not outstanding or timely by any means. The food in the buffets was not appealing, tasty or satisfying at all. Most of the time you had to clear your own table or look at food on the ground, VERY Unsatisfied with the overhaul cruise. I will not every recommend of book another one . I actually attempted to reach to to MSC direct and got not even a courtesy call back . Read Less
4 Helpful Votes
Sail Date: March 2019
My wife and I are 3* HAL loyalists. We have gone a winter Caribbean cruise every year for the last 25 years or so. Over the last 15 years we have only sailed on HAL as we enjoy the traditional cruising style of HAL as opposed to the ... Read More
My wife and I are 3* HAL loyalists. We have gone a winter Caribbean cruise every year for the last 25 years or so. Over the last 15 years we have only sailed on HAL as we enjoy the traditional cruising style of HAL as opposed to the mega-ship vibe. We chose the Oosterdam western cruise this year. Have not been on the Oosterdam previously but have been on Zuiderdam and most classes of HAL ships over the years. For the first time we were disappointed in HAL. We were on the March 2 sailing. We splurged for a Neptune Suite. Embarkation was a breeze. It was probably 15 minutes from Lyft ride to boarding the ship. The ship itself was impeccable. Our suite was in perfect condition. Here is a list of our disappointments: 1. Food - we had fixed dining 2nd seating. As always the service was great. I have always defended HAL's food quality over the years - but not this time. Examples included a pepper pot soup that consisted of over cooked bits of yesterdays short ribs covered by a dilute beef broth. A cat fish fillet that you could find in your Krogers frozen food section in a box and the fillet part of my "surf and turf" was an embarrassment - must have 3 oz and a hamburger patty would have been more flavorful. 2. $10 surcharge - My wife wanted the veal chop the night of the surf and turf but asked for a lobster tail to go with it. We were charged $10 for an "extra entree". Really? Felt like a slap in the face. 3. Promenade deck - we enjoy our walks around the deck. 90% of the time it was closed off for some maintenance such that you could not circle it completely. 4. Food - back to food: no chilled soups, no smoke fish, no baked Alaska. HAL food seems to be becoming very homogenized and bland 5. Shore excursions: overpriced as usual. The one we took in MoBay included being jammed into a small minibus to the point where I had to sit on a jump seat for an hour. The advertised 4 hour trip to a plantation house took us 6 hours. 6. Ports of call: why do they stop at Montego Bay anyway? Absolutely nothing to do there that did not involve and excursion. Cayman was cancelled. Cozumel - tourist trap. 7. Entertainment: there was no mainstage entertainment the first night out. No production shows. On the plus side, the crew and waitstaff were as friendly and gracious as always. The ship was in impeccable condition. The Lincoln Center shows and BB King were excellent. The America's Test Kitchen was great HAL seems to be getting rid of the things that made them different. With declining food quality and never ending surcharges, we are thinking about doing something different next year rather than a HAL cruise. And we are sad about that. Read Less
Sail Date: March 2019
This ship is a joke. Room had several patched jobs with different colors. Smelled and broken furniture. Women’s dry sauna was registered at 230 degrees wet sauna had no steam (reported it twice) never changed all week Numerous medical ... Read More
This ship is a joke. Room had several patched jobs with different colors. Smelled and broken furniture. Women’s dry sauna was registered at 230 degrees wet sauna had no steam (reported it twice) never changed all week Numerous medical emergencies. Rust filled Lido deck, broken down elevators. Entertainment suitable for the gereatrics ward. Save your money because Carnival doesn’t care. Day 2 man died in E37 and family members crying and screaming. People near the room confused as man brought out wrapped in towels and rushed down the hall into the elevator. Zero words said to the customers standing in hall way. No one knows if there are physically or medically safe and Carnival only paste a red sign on the door saying “do not enter under authoring of the captain”. Red tape across the lock. Upon debarkation, federal and local law enforcement outside the room. This is a low budget cruise. SAVE YOUR MONEY! Read Less
Sail Date: March 2019
This was my first cruise, so I didn't have anything to compare it to. That being said, I've stayed at many high quality all-inclusive resorts. I was very disappointed by the Bliss, the staff, and the overall cruise. Firstly, ... Read More
This was my first cruise, so I didn't have anything to compare it to. That being said, I've stayed at many high quality all-inclusive resorts. I was very disappointed by the Bliss, the staff, and the overall cruise. Firstly, the staff looked MISERABLE. No one was happy. I felt like a burden to the waiters and bartenders when ordering. No one had a smile on their face and when it was time for me to place my order, I was pointed to and oftentimes not even talked to. It felt like a hole-in-the-wall bar on a busy Saturday night. The layout of the cruise ship and lack of elevators was maddening. Most of the restaurants were in inconvenient locations and were LOUD. This ship needs many more elevators. We often gave up after 5-10 minutes of waiting and took the stairs. Next, the casino was an absolute sham. The dealer at the roulette table missed my winning bets TWICE and the blackjack dealer was tipping off other patrons at my table. I've never seen this type of thing before. It was absolutely sickening. Next, the pool area was a joke. There was ONE pool for 4200+ passengers and ALL of the chairs were filled up all day, every day. I hated how the hot tubs were an afterthought and tucked away from the pool. They--no surprise--were also always filled up. The shops on board were a complete rip-off. The prices were super inflated and the employees were rude. They all-but rolled their eyes when I asked to negotiate a price. NONE of the staff members were memorable, approachable, or friendly. NONE. It was like I was a guest at a busy restaurant and was an inconvenience to them. I didn't feel welcomed. Also, I never once met my room caretaker. I didn't even know his name, or did he even wave to us when we were around. I was also very disappointed by the port stops and excursions. I didn't at all feel like I got my money's worth. All of the port shops were tourist traps and were way too expensive. No one there was friendly either. Furthermore, it was NEVER explained which ports required an ID for re-entry into the boat or what to expect at every stop. As a first time cruiser, I could've easily forgotten my ID and then not allowed back on the boat. I was not prepared for this. The entertainment was awful. If it wasn't for Jersey Boys, I'd call it high-school drama level. I left this boat frustrated, ripped off, nickle-and-dimed and completely unsatisfied. It makes me never want to cruise again and that deeply saddens me. Pros: * Dining options * Great food, all the time * Go-Karts * Jersey Boys was great * Great, clean balcony room * Beautiful ship * Onboarding/Offboarding was quick and easy * Great wifi Cons: * Unhappy, defeated staff * Service was slow and sloppy * Casino was a sham * On-board shops were a scam * Ports were forgettable * Not enough elevators. Not even close * Pool area was small and lacking. No chairs available * The entertainment was downright embarrassingly bad * Daily activities were poorly put together and lacking in quality * Ship layout was...weird... to say the least Read Less
2 Helpful Votes
Sail Date: March 2019
We got a great deal on this cruise so we took it. Had never used MSC although we have cruised many times. WAY too big for us. 7,000 passengers and crew on this mega-ship! Hard to find places to sit outside, especially at the pools, ... Read More
We got a great deal on this cruise so we took it. Had never used MSC although we have cruised many times. WAY too big for us. 7,000 passengers and crew on this mega-ship! Hard to find places to sit outside, especially at the pools, elbowing people thru the buffet dining areas to get to the food, extremely long lines for all group activities (with many rude, pushy people cutting in line left and right!), lots of children running around. It was bedlam, nothing relaxing about this ship. We were on one of the upper decks at the rear of the ship so there was a constant rolling and shuddering movement in our stateroom. We were underneath the large pool so we could hear EVERYTHING being said and played on the loudspeakers up there, from morning bingo to the evening dance parties. No relaxing glasses of wine on our balcony this trip; too noisy! On the positive side, the service was very good and the food was excellent. Lessons learned for us- no more cruises on mega-ships, and be sure the cabin is mid-ship on a lower deck nowhere near the pool! Read Less
10 Helpful Votes
Sail Date: February 2019
We booked this cruise based on our experience on Marella Discovery which we really liked, and although we were aware that this was an older and smaller ship, thought that services and food would be of similar standards, how wrong we ... Read More
We booked this cruise based on our experience on Marella Discovery which we really liked, and although we were aware that this was an older and smaller ship, thought that services and food would be of similar standards, how wrong we were.There was evidence of penny pinching(or nickel and diming)as our American friends would say, as soon as we entered our cabin, which I must say was quite spacious (outside and upgraded) there was no hand soap only a soap dispenser, no face tissues and the usually free safe was chargeable, in my opinion the company did not operate a "duty of care" in respect of security as the door key was clearly labelled with the cabin number to which it related. We had purchased a cruise with an "all inclusive" basis-drinks and gratuities but found the choice very limited, the wine available was a house red, white or Rose with the former being particularly dry and vinegary, if you preferred a bourbon whisky the only option was Canadian Club, Jim Beam or Jack Daniels was not included. We did not enjoy much of the food on board, breakfast was the usual fayre, there was good variety but the quality was poor, lunch and dinner again offered a wide choice of vegetables but some strange combinations of dishes and it is not everyone's preference to have the vegetables al dente, we were surprised no salad cream on an English ship!. Service from the waiters, assistant waiters, and head waiters was excellent- polite courteous and helpful. I would like to single out Gamal one of the head waiters who was most diligent in accommodating requests and always delivered what you requested. Entertainment options were quite limited with a main show lounge, a cabaret type lounge and a piano bar, the production shows were average, the band who played a blues/rock type of music in the cabaret lounge were very loud and on one occasion so loud I found it painful, they also played on deck reggae type music which I found quite pleasant. We have visited most of the ports before and have our favourites this was our first visit to St Barths and found it very pleasant but relatively expensive. We took only two excursions one in Antigua - Sun and rum which was not as good as the previous one with Marella at this resort-very poor facilities! and the Rhum Runner which is our favourite party trip, happy-great atmosphere and good music and dancing. I am aware that this review may be seen as a litany of complaints, however it reflects our perception of this cruise, the point that I am attempting to make is that given the cost of this cruise which was very similar to others with similar itineries and inclusive arrangements but offers significantly less in terms of food quality,entertainment and facilities. We did speak to a few other passengers who did like what was on offer which illustrates the point that you can't please all the people all the time. Read Less
2 Helpful Votes
Sail Date: February 2019
My husband and I had cruised once before, with another cruise line, on a big ship similar to the Epic. We wanted to give Norwegian a shot just to make sure we weren't missing anything. Embarkation was very smooth (as was ... Read More
My husband and I had cruised once before, with another cruise line, on a big ship similar to the Epic. We wanted to give Norwegian a shot just to make sure we weren't missing anything. Embarkation was very smooth (as was disembarkation-no problems either time), but I was already a bit put off that I couldn't reserve everything (e.g. boat tour, some entertainment) ahead of time online, so we had to waste our time onboard the first day booking things instead of getting in the pool. The good: we got a thermal spa pass for the week and it was a WONDERFUL place to relax away from the crowds. Heated pool, saunas, steam room, peace and quiet! There was one super friendly woman who worked at the buffet spraying hand sanitizer (the "washy-washy, happy-happy!" lady) who was always upbeat and smiling. "Priscilla, Queen of the Desert" was an awesome show! The food in the specialty restaurants was really great, especially the Brazilian steakhouse and the Japanese steakhouse. The fitness center was pretty nice, too. The bad (pretty much everything else) : While we did NOT care for the cabin layout with the weird bathroom (as you will read over and over again in reviews) our main complaint was that the staff seemed very disinterested in general. Service was quite slow in all of the bars and was very inconsistent in most of the restaurants (specialty restaurant staff was better, but not great, overall). Staff throughout the ship (outside of our cabin steward and spa staff) were not friendly. People rarely had smiles on their faces, were abrupt when asked questions and in general did not seem to want to be there. We frequently commented to each other that we felt like a burden to the staff (and in general we are quiet, easy to please people who honestly don't ask for anything out of the ordinary). There was no attention to detail. People forgot to take your orders, didn't consistently bring bread or other small items like that at restaurants. We saw a band-aid by a stairwell for three days that no one every picked up. (I might have picked up a stray piece of paper for good karma, but not someone's used band-aid!!) We REALLY didn't like being forced to walk through the smoky casino to get anywhere. That was not our experience with the other cruise line we were on. The bars all just felt like they were part of one big corridor, and didn't really have their own identities, so everything seemed loud and busy, not cozy and personal. Food in the main dining room was mediocre in general. I don't think that I finished any of the meals (or even desserts) I was served. Even you if you had a tender "reservation" you had to wait in line for 30 minutes to an hour, and since no one ever actually checked your tender ticket or reservation time, making the effort to get a reservation was completely worthless. There are more things little things that we didn't care for, but honestly with all these other negatives I don't know that they're worth mentioning. It was really disappointing, seeing how we had enjoyed our first cruise so much and had spent so much money on this one. We will not cruise with Norwegian (on any ship) again. Read Less
1 Helpful Vote
Sail Date: February 2019
Past Norwegian experiences were OK (not great but OK) and wanted to go to Tortola so this is the ship we choose Half the fixtures on the pool deck didn't work. No sprayers or misters functioning. Bar staff was grossly ... Read More
Past Norwegian experiences were OK (not great but OK) and wanted to go to Tortola so this is the ship we choose Half the fixtures on the pool deck didn't work. No sprayers or misters functioning. Bar staff was grossly UNDERSTAFFED Ashtray poles were left chuck full for a day and a half - that is a HUGE fire hazard as people kept shoving cigarette butts into them anyway. The casino tables were absolutely disgusting! Crumbs, drink stains, dead skin and ashes wedged in the creases and felt. I don't thin they were vacuumed or brushed once during the entire 7 day trip. The card shufflers were constantly breaking down or just plain missing and pathetic looking pieces of plywood with cheap felt were stuffed in the opening were the machine once was. The food was OK at best. sent my meal back twice for either being too cold or not as ordered. Just a lot of poor attention to detail on this ship. It is obviously an older ship in need of some great detail and repair. Grossly understaffed at many of the restaurants and bar areas and just not a very functioning or clean ship. Been on a few Norwegian ships over the years and this one needs to be sold or scuttled - period! Read Less
4 Helpful Votes
Sail Date: February 2019
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer ... Read More
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer disregard. Over 2 hours in a zigzagging line and when we reached the desk to register the young lady walked away to never come back. She apparently went for lunch but was not replaced. We had to butt in the next line to get served, and no apology. The good: 1- Nice looking ship 2- Good embarkation buffet with select cheeses, parmesan, prosciutto, etc. 3- Some nice and pleasant bars on the ship with music. 4- The price was descent considering the booze package (basic one) The bad: 1- The nice ship was dirty in many areas: public washrooms, buffet area, greasy chairs, inadequately cleaned tables, beverage station mess. 2- Most items seen at the buffet on embarkation day disappeared. I asked for prosciutto and was told there was no more but saw crew members being delivered a big tray with it and other nice items 3- Dining room was dismal. The food was totally uninspired, lukewarm, repetitive and tiny portions. We had to ask repetitively to get a glass of tap water and/or coffee. The Italian night dinner was an insult to my ancestors and the food was not even at the level of Olive Garden. 4- The buffet became terribly repetitive after 4 days (10 day cruise). The salads were discolored with shades of yellow, brown, rust, and gray. The cold cuts were unsafe as we could clearly see mold and dry edges on the sliced meats. 5- The buffet lay-out was a mess as it created both gridlock and butting in. 6- Getting served a drink near the pools or bars was not easy. We ended up going to get our drinks ourselves but often waited 15 minutes to get served by one of the 4-5 bartenders who were more focused on counting ice cubes or joking with one another. 7- Our cabin had no wash cloths and we had to ask every day to get some. I guess Europeans don't use them ?? 8- Our TV did not work. We didn't care for watching TV but like to check the accuracy of our statement regularly. We complained several times and were promised a tech guy would come by "soon". After 10 days we never saw anyone. 9- We were sold a balcony room "unobstructed" but it was. Life boats in front of us, a 15 foot overhang above, and 20 ft wall on LHS jutting out. We had passengers and crew members just below our room walking and smoking, despite being on the non-smoking side. We filed a complaint but it probably got lost in file 13 10- Shows were repetitive -opera and musicals with terrible sound modulation. 11- We never got our prizes for wining trivia. We also never got our Gold Member fruit basket + 1 hour Spa session + Welcome back cocktail and yet we have an email confirming these. Read Less
1 Helpful Vote
Sail Date: February 2019
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in ... Read More
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in my other cruises. samething with ice cream they sell cones or sundays etc. it cost $ $ $ for manythings that have been included in past cruises. even room service has a charge. over 4,000 people long lines everywhere. including public bathrooms which were small and not nerally enough of them. Evening entertainment was good but the samedancers and singers each nite, which became boring after a while. We will NEVER cruise MSC again. most other people we talked to felt the same. no clocks in public places, on robes in the cabin. the staff were very hard working and very freindly. they are underpaid. i willstick with Carnival, princess or my favorite Holland American in the future. Read Less
3 Helpful Votes
Sail Date: February 2019
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a ... Read More
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a transparent glass that allows the nice open view over the ocean... sunsets etc.. Anyway... that was my first disappointment. I didn't get what I paid for!! It is very rare I go on vacation and it is exactly for these type of reasons!! you never get what you pay for!! Second, this is a cruise for seniors. I was there with my family and for my family given that we live on two different continents and we don't see each other for years ( last time I spent time with my sister was 8 years ago). My group included 19 yo, 23 yo, 40, and late 40s.We expected to be able to stay a little late than mid-night maybe meeting fun people. The ship is full with seniors, the programs are boring and everything closes at mid-night. Be prepared for long boring walks back and forth and trying to have fun. The two restaurants and three bars looked nice, the dinner was decent every night. They have options that they change every evening.Dinner is ok. In general the personal is ok. They don't speak english but eventually they would bring what you want :). The breakfast had two options buffet and a la carte. The buffet is super crowded. Food is ok-ish. It is a cantina type of serving. By the end of the trip everyone was coughing left and right in your food! :) I really don't recommend the MSC tours. There isn't much time to spend on each city/island and not much time for sight-seeing, they are very disorganized, expensive and you waist your time trying to get on busses then stuck in traffic. Try to make your own schedule, find a nice beach and go there. Most public beaches aren't too clean but at least you don't stay in a bus for hours. The bus we visited Panama broke in the middle of the highway, we waited 40 min while the driver tried to fix it (some type of belt broke), eventually they sent another one. I was very surprised, and they continue the tour in the old city. Third, at the end I experienced a very unpleasant situation with an employee that scan cards and make sure you are the person that travel. Instead of being honest and give the right information that I was selected for a security check, he told us that the system broke and I can't get out of the ship until an officer comes to see me. I had to wait long time while nothing was happening. It became very messy very fast because my family was waiting for me and we all had to say Goodbye and go on our way to the different flights. To speed up the process, because other people were waiting to get out of the ship, I requested someone to bring me to the security check and in the meantime I figure out the real reason why they stopped me. I find it very unprofessional to misinform people and very disrespectful creating confusion without any reason in an already crowded/messy situation. This type of personal shouldn't be on a "hospitality" business and he should be fired. I barely had time to say goodbye and hug my sister. The entire thing just turn my stomach upside down. Read Less
2 Helpful Votes
Sail Date: February 2019
Why I will never sail on an MSC Cruise again. 1. They gave me, a returning customer who brought another couple along with us this time a room with an obstructed view and refused to change it. They up-graded our friends who had never ... Read More
Why I will never sail on an MSC Cruise again. 1. They gave me, a returning customer who brought another couple along with us this time a room with an obstructed view and refused to change it. They up-graded our friends who had never cruised before but not us! 2. They confiscated my two bottles of wine for our stateroom at embarkation even though my travel agent has checked and told me that this is allowed. 3. The free drink package they offered as an incentive to sail which vaguely offered “selected cocktails” did not include ANY of the popular cocktails you would want to drink on a Caribbean vacation!! NO Pina Colada! NO Margarita NO Mojito NO Captain & Coke NO Daiquiri NO Martini 4. When I complained about the obstructed view room I was given the customer service rep said they were completely sold out but would contact me after we arrived in Puerto Rico where some passengers may be debarking to see if there was another room they might transfer me into. No one ever contacted me. I love to cruise and average two a year. My wife and I sailed on the MSC Divina in February of 2017 and had a good time, and after hearing about a special promotion which promised free drinks we decided to return to MSC for a sailing on the Seaside on February 16, 2016. The literary was lousy with a 5pm docking in San Juan (no time to see a beach) and aside from that only two ports to enjoy the Caribbean sun, St. Thomas and St. Marteen. We thought the predominantly sea days would be enjoyed with food and drink. I booked a balcony room in their “Bella” class which allows them to choose the room before sailing. My sister in-law and her boyfriend were joining us so we requested close or adjoining cabins. We also requested the main dining time of 7:15 so we could enjoy the shows and off ship excursions without fear of rushing back to eat. Our troubles began when we received our boarding paperwork and discovered that they bumped up my sister in-law to the 15th floor Fantasia class and assigned us an obstructed view cabin on the 12th floor. I called my travel agent and MSC to complain and offered to pay for any upgrade to the same level so we could travel together and was told the ship was “completely sold out”. This was a lie as I went on line and was able to book a room on the 13th floor at that level with no problem.. if I completed the on line booking. I was told I could go to customer service once on board and request a room change. We arrived for embarkation on Saturday Feb. 16th when the problems continued. Despite my travel agent confirming before hand that passengers were permitted to being two bottles of wine or Champaign to consume in their room, my wine was confiscated by MSC at check in. I was given a receipt and told the bottles would be returned to me on the last night of the cruise. When we got to our room we discovered someone else’s baggage delivered to our room with the same room number on them. I later discovered that those people were also upgraded to another room. The room we were assigned had a half balcony with the other half and 30% of our view obstructed by the ships support structure. The pre-purchased wi-fi also didn’t work and the dinner time we were given was 5:15pm.. even thought I had requested the 7:15 seating so I headed to customer service. I spent three hours of my first day on the ship waiting in lines. This was not the cruise that I had hoped for. Customer service was ineffective and apathetic. They offered to up grade my drink package for an additional $450.00!! They gave me the worst balcony cabin on the ship and made no effort to correct it! One night our waiter told us there was “no more Merlot” and we are only entitled to “house wine” on our drink plan which is whatever is on hand! One night a drink waiter took our drink order and never came back! Debarkation was also a problem. The long line to leave the ship was mostly unsupervised and people were cutting into it and causing arguments. Even though my credit card was run and I signed documents to allow MSC to bill my expenses to the card, I was pulled off the long line and made to wait on another line for them to again run my credit card! Being a frequent cruiser, my email is full of cruise company offerings every single day. I will be deleting MSC offerings because of the way they treated this returning guest! Read Less
8 Helpful Votes
Sail Date: February 2019
The Carnival Breeze is basically the floating version of Guy Fieri: Loud, obnoxious, garish, overstuffed and cheap. After a decade in use, the Breeze needs to be dry docked and spruced up -- it's showing its age. The smoking areas ... Read More
The Carnival Breeze is basically the floating version of Guy Fieri: Loud, obnoxious, garish, overstuffed and cheap. After a decade in use, the Breeze needs to be dry docked and spruced up -- it's showing its age. The smoking areas are WAY too big and poorly positioned. The casino is right in the middle of the ship and is basically a poison cloud. Lots of lunch options on the Breeze. The Guy Fieri burger bar is actually decent, but I refuse to visit Flavortown on principle. Blue Iguana is OK, not great, and the same goes for Pizza Pirate. The Guy Fieri Pig and Anchor BBQ is utter trash, but then again, what fool thinks you can smoke meat effectively in the middle of the ocean? Mongolian BBQ and pasta bar are generally the two best bets for lunch. Food in the main dining room has been declining for years and is now largely terrible -- underseasoned, steam table junk that often arrives at room temp. Servers are still great but seem much more overworked. Your only other dinner options are the steak house (pretty good, but difficult to book a table); the Lido Buffett (lousy and crowded with kids and people who don't know how to behave in public); the Seafood Shack (you pay full price, essentially, for mediocre crab legs and bad lobster rolls) and the Italian restaurant, which is hit or miss. One of Carnival's biggest problems, I hate to say, is its clientele. At this price point, you're getting a LOT of drunks and people with atrocious/non-existent manners. I'm talking about yelling at service staff over trivial things, cutting in line, coughing without covering mouths etc. I know, you're probably dismissing me as some kind of snob -- but this was my 6th Carnival cruise, so my proletariat credentials are rock solid. I'm not saying Carnival should target the Vichyssoise and formal dance program set, but it would be nice if 25-percent of the ships guests weren't riding mobility scooters and stuffing next month's disability check into the slot machine. Entertainment was brutal. I did appreciate the fact that the woman who emceed "Friends Trivia" was so obvious in her contempt for us. Her sarcasm and dripping disdain for the ship's guests was an interesting contrast to the humble, ingratiating service offered by everyone else. It PROBABLY has something to do with the fact that she's American and doesn't rely on passenger gratuities for support her entire family. Cabin was clean and our steward was great. Service, in general, is usually very good on Carnival ships. It's unfortunate that so many cheap people assume that because the gratuities are built it, it absolves them from and further tipping. If you can't afford to give your main dining room servers or cabin steward a bonus at the end of the cruise -- bare minimum -- then you can't afford to cruise. Carnival does need to adjust its gratuity system, however, It makes zero sense to have a tip line for the cashier at the candy store (who does nothing except ring you out) and no tip line for the staff at the jewelry store (who spend a lot of time advising guests on purchases). I'd suggest tipping in cash rather than adding it to your receipt, as there is no guarantee that the tip actually goes to the person serving you. Port Canaveral has embarkation down to a science, but debarkation is only smooth if you're at the bottom of the boat. If you're at the top, you might have to wait hours until your floor is called. Would I sail the Breeze again? I can't rule it out entirely. If I suffer some kind of temporary amnesia -- or if Guy Fieri agrees to be my personal room steward and cabin butler -- I might agree. Read Less
3 Helpful Votes
Sail Date: February 2019
We had chosen this cruise line because we were helping a friend celebrate his Birthday. We booked 1 year in advance. The dates changed, the number of ports were changed. But the line and travel agent said otherwise I still have the ... Read More
We had chosen this cruise line because we were helping a friend celebrate his Birthday. We booked 1 year in advance. The dates changed, the number of ports were changed. But the line and travel agent said otherwise I still have the original pprwrk. Cost us money to change our flight.. .So the ship is lovely. Not much shopping. 1 of our bags was at the door when we arrived.. The other took 6 HRS to get to the room. We were told to go to security when we met it coming down the hall. THE Original drink package we had was ALL included.. upon arrival, it CAHNGED to anything under $10. We asked for an iorn, told we had to reserve and might get it the next day.. then told we had to fill out a paperbag so we wouldn't disturb him again.. lol. We ordered roomservice 2 times. The 1st time EVERYTHING was wrong except the coffee and cereal. The 2nd time it NEVER showed.. Hope you like pizza.. the menu never changes on the buffett. The bars close down early. So if you're looking for a drink at 830 pm.. good luck. 2 bars were out of the WINE I like, 1 bar was closed and I was instructed to go elsewhere. So, I gather Italians don't know how to party.. The shows sucked sooo bad. So bad. DON'T DO THE SHOWES, YOU NEVER GET THAT TIME BACK. We ended up in San Juan at 5 pm. The homeless people were already ASLEEP!!!! Originally we were supposed to be there 2 days.. only on port 7 hrs. You can feel the boat rock soo much.. take dramamine with you.. you could feel it on EVERY floor. The dinner package is not worth it. You only get to order from a small menu (hope you like crab cakes). The other 2 ports were ok.. 2 days at sea. 2 Days at sea !!! Where the alcohol was running out. AND The chocolate was running out. So it was good luck to everyone.. on anything. HOPE everyone has happy meds.. OMG the mess of diembarking taking your own luggage.... IT was a mess!! Took over an hr to get off that HORRIBLE boat. Had a line that wrapped around mid deck. People cutting line, just stressful. Then they let us go out with the Canadiens. Smh. Free at last! FINALLY Read Less
3 Helpful Votes
Sail Date: February 2019
First, we are avid cruisers with over 25 cruises. Although we take a few different cruise lines Carnival has been the one we have been on the most. We chose this cruise for my wife’s 60 Birthday because it was only 5 days and we had ... Read More
First, we are avid cruisers with over 25 cruises. Although we take a few different cruise lines Carnival has been the one we have been on the most. We chose this cruise for my wife’s 60 Birthday because it was only 5 days and we had just came back from the Carnival Breeze 7 day cruise 2 weeks prior. Let me say that we knew it would be a small ship and was one of their first, and we tried our best not to compare till the end. First thing is you should know there is not a great selection of food to eat which was disappointing. There is only 1 buffet for breakfast,lunch and dinner and it usually had the same thing everyday. If it wasn’t for Guys Burgers or the Pizza pirate it would of been salad everyday. The deli although wonderful on other Carnival ships was extremely disappointing on the Sensation. We both ordered a Reuben and it was all and I mean all fat and forgot the saurkraut. We did try a little something from the buffet everyday but one bite you just move the plate to the side you do not want to eat it. To the pizza pirate we go, which is very good. Also, the buffet closes at 2:30 everyday and they don’t care if your in line or not, they just start taking the food away. I went to the sweet bar to get a cookie and as I was reaching the tray went right out from me and the guy said, we’re closed. Not the friendliest crew around. The sweet bar we did try a little of everything, some good some not so good. We went to the restaurant a couple of nights hoping it would be better, well...whatever you do, do not order fish. It is so well done and over cooked you can’t eat it. The best thing we ate was the prime rib and shrimp pasta. Their signature dish for dessert is the Melting cake, which I have every time I go on a cruise. It was well done every time I got one. If you don’t know what it is you would probably love it. The cake should be in the middle filled with chocolate that is just like a liquid. It is usually a chocolate lovers dream. On the last night I figured I try one more time and again well done. I asked our waiter if they changed the receipe and he looked and said, oh my well done,let me get you another, he brought out 3 and finally there it was, The carnival chocolate melting cake the way it should be. The last night was southern fried chicken. You could not chew it, we saw table after table sending it back. Sea day brunch wasn’t bad, but beware of the eggs benidict. It was hard boiled eggs, not once but every time I ordered them. With that being said, even though you have much fewer selections to eat they should at least have the same standards of food they have on other Carnival ships. If they did I wouldn’t even be writing this. As far as our room, we have had all different types of rooms from suites to interior rooms. As long as the room is comfortable no biggie, we only sleep in it. We had a porthole room which to our surprise was extremely roomy. The only complaint is there is no refrigerator so if you bring your own soda or order water there is no way to keep it cold. They will bring you a refrigerator only if you have medication to keep cold and you have to ask. There is a safe in the room but you have to use your drivers license or a credit card to use it. No charge but who wants to carry around 2 important items all the time. Also, if you need a make up mirror bring one, these rooms do not have one like the other ships although they do have a hair dryer. We always bring our own toiletries because they stopped putting them in the room. I mean they give you little packages of soap and there is shampoo and body wash. They will also only do your room once, your choice morning or night. No more morning and night. Also, bring something to stay warm in your room, like a parka lol, You can only control the fan speed, there is no thermostat so you pretty much freeze all the time. The entertainment was ok, comedians so so, nothing great just ok. Although Dion (Cruise Director)is a hoot he can only do so much. The Quest is a lot of laughs so I recommend getting there early and don’t miss it. Although it says scavenger hunt you do not leave the plaza and believe me you have never seen anything like it. Most were first time cruisers so if you don’t know what it is you won’t stay. Everyone we saw that were first timers we told them not to miss it. But if your easily offended it’s not for you and it’s for adults only. Absolutely no children and if you go you will understand why. Now let’s talk about the shops, they have beautiful jewelry but they are extremely pushy and don’t let go. If you go in for one thing they try to talk you into spending thousands more. One guy was chasing me out the door trying to get me to purchase something I just wanted to look at.. so if you ask to look at something that you like and are considering buying they will try to push you into buying something else. Look on the islands first before buying on the ship, although they can be just as pushy on the island they can take no for an answer. Now onto the spa. Enjoyable yes, but wait for their specials or go to the ladies pamper party. That’s were they give you the best deals. Instead of spending 200 on a message at the pamper party it’s 100 dollars. But again also beware, they try to sell you Elemis products for everything. I made the mistake many years ago and bought what they suggested for the tune of 300. Well, you can get they same products on Amazon so beware. Just take the card they write everything down on and if you like it get it elsewhere. Now the cruise itself was all in all nice and relaxing and we met a great couple to do everything with. The last day of the cruise did not have a lot of activities to do. It was mostly Jewelry blowout sales. We did have a good time and if the food was up to Carnival standards it would of been a great getaway. Read Less
1 Helpful Vote
Sail Date: February 2019
Much hype and anticipation regarding a new class of ship, but overall a big disappointment. The ship: We are Elite Captains Club members and have sailed on all of Celebrity's ships. We were always impressed with the layout ... Read More
Much hype and anticipation regarding a new class of ship, but overall a big disappointment. The ship: We are Elite Captains Club members and have sailed on all of Celebrity's ships. We were always impressed with the layout of the ships on which we sailed. Millennium class are great and Solstice class even better. We were also impressed with Edge, but sadly in a negative vain. The common areas available to all guests compared to Millennium and Solstice class ships have been reduced in number and are "jam packed"! The much appreciated Sky Lounge is gone as is the Grand Foyer, the Passport Bar, the Ensemble Lounge and the far more intimate Martini Bar. What is now referred to as the Martini Bar is a large open area with an inadequate number of chairs and tables to accommodate guests. There is significant foot traffic moving through the multi-level lounge throughout the day and certainly during late afternoon and evening hours. It is difficult to find a seat and the wait staff are slow to serve. Similarly, Eden Bar guests typically hover and wait for one of the limited number of seats to open up. The pools are located on Deck 14, but the whirlpool hot tubs are two decks above on Deck 16. The forward portion of the ship's top deck (Deck 16) is gated and accessible to only suite class passengers. Unlike Millennium and Solstice class ships one does not have access to a sauna, shower or changing room unless you purchase a spa pass. The Flying Carpet has a functional purpose; that is to act as a dock for tenders and for passengers getting off and on at ports of call. Other than that, its a "gimmick". Its simply a place to have a drink while hanging over the side of the ship. Decor and furnishings look cheap and have been compared to that available at IKEA. (Sorry IKEA). The cabin: We had an ocean view cabin. There was very little room between our bed and the closet doors. Accordingly, only one of us could access the closet at a time. We noted that some ocean view cabins had the bed closer to the window which allowed for much better closet access. Storage space was adequate. The bathroom was very good. Dining: We ate in the main dining room for both breakfast and lunch when possible. Food and service was good. The buffet was good as well; however, as anticipated it was at times difficult to find a seat. For the first time ever we purchased a seven night Specialty Restaurant dining package. Never again! We had a difficult time getting reservations at an acceptable hour. After five nights we cancelled the remaining two nights and ate in the main dining rooms. The main dining room food was good and the concept of four smaller dining rooms in lieu of one large one allowed for a quieter, more intimate atmosphere. Raw on Five - Good service. OK atmosphere. Small portions. Eden - Food was OK. Felt sorry for the performers who's job it was to interact with the customers. We tried to get into the experience. Overall, not very enjoyable as mostly the performers disrupted the meal and conversations with table mates. Fine Cut Steakhouse - Very disappointing. Dining room decor was mediocre. So was the food. Le Petite Chef - Cute idea of cartoon character videos being projected on your table, but you only got a choice of two set menus. Only one of which would allow you to experience the video. Food was OK. Rooftop Garden Grill - Surprisingly, the best food and service we experienced in specialty dining. As anticipated it was a bit cool and windy up top. Entertainment and Activities: Frankly not much to do aboard ship on sea days. Trivia appeared to be the highlight. Martini Bar entertainers were unremarkable. The theater is technically advanced with lighting, video screens and sound. It seems as though the productions relied too much on the technology and not enough on substance. The entertainers work very hard, but the production numbers are pretty strange. The stage juts out and the audience views it from three sides. Sadly, close to the stage on both the left and right sides are less than comfortable movable chairs. Captains Club reception in the Eden Bar was a flop. The place is far to small to accommodate the crowd. People were standing elbow to elbow to the door. Like many others we turned and left. Service: Overall service was just OK. Nothing remarkable anywhere with the exception of great service for dinner at the Rooftop Garden Grill. Ports and Shore Excursions: Only took one excursion booked through the ship. i.e. Escape to Jost Van Dyke out of Tortola, $99.00 per person. A rip off! Horrible crowded beach cluttered with beach chairs, lousy food and boats anchored within yards of the water's edge. Miscellaneous: Edge is the first of three ships in this class. Bad news! Adding insult to injury, Celebrity is "Revolutionizing" other ships in her fleet to mimic many of the same features of Edge Class ships. For example, taking previously accessible areas of the ship and gating them off for the exclusive use of suite class passengers. Captain Club membership used to be significant. Certainly by the time one attained Elite status you were made to feel appreciated for your loyalty. The nightly Elite cocktail reception in the Sky Lounge was but one example of that appreciation. Sadly, it appears as though the company has decided that loyalty is not that important and new business model has been adopted. We think we'll be considering other cruise lines outside the Royal Caribbean Cruise Line family. Read Less
4 Helpful Votes
Sail Date: February 2019
Booked the Edge because we wanted to see what all the hype was about. The infinity staterooms looked so innovative so we booked one in concierge class. We were so disappointed in the room - it felt like an inside cabin with a large window ... Read More
Booked the Edge because we wanted to see what all the hype was about. The infinity staterooms looked so innovative so we booked one in concierge class. We were so disappointed in the room - it felt like an inside cabin with a large window that could sometimes be opened. Almost claustrophobic. However, if it is hot outside, it will be hot inside as the glass doors separating very small “balcony” portion are not airtight. The martini bar is in what on Soltice class ships ic considered the grand foyer. There is not enough seating here, yet plenty of seating throughout the ship in random hallways? The only other interior bars are a small casino bar and Eden bar. Speaking of Eden, the food was not great (we had much better in the other ship restaurants). Strangely, waifs wonder about and perform spontaneous acts of acrobatics or juggling, or just staring into space, while you are trying to enjoy your meal and company. Outside, there is one pool bar and the Sunset bar. There is no Cellar Masters or World Bar. The ship just seems tight space for passengers below suite level. The bow is no longer available as this is now the Retreat, a suite only area. One whole side of the pool area is now large cabanas available for pricey daily rental. We took the premium wine package and were very disappointed with the wines by the glass. Much better on the Soltice class ships. The plus side is the staff - they were great. Food was good, entertainment was fair, and the ship is very attractive. We understand that Celebrity is renovating all its ships to be more like the Edge. It feels like they are trying to attract a very different demographic group. It is definitely a ship with 2 classes of travelers and you feel it. We will certainly never book a cruise on an Edge class ship again. In fact, we were booked for the November TA from Europe on the Edge and changed our reservation to the Reflection TA after 2 days on the Edge. Read Less
10 Helpful Votes
Sail Date: February 2019
We wanted to see the new Celebrity Edge. We were disappointed in the "new" balcony design. The balcony area has hard walls and a hard ceiling that goes all the way to a glass wall, the top half which can be lowered halfway. With ... Read More
We wanted to see the new Celebrity Edge. We were disappointed in the "new" balcony design. The balcony area has hard walls and a hard ceiling that goes all the way to a glass wall, the top half which can be lowered halfway. With this design, one does NOT get the effect of being outside. Also if you have friends/family in an adjoining cabin, you can't have a conversation with them. I thought the "Magic Carpet" would move up and down while you were in it, but it does not move when people are in it. On the plus side, food & service were great. The entertainment was just so-so. Very few costume changes The casino had all HTech slot machines. I like the simple one line machines. We have been to the Caribbean many times, so the ports of call were not important to us. Would not book this ship (or any sister ship) again. Read Less
1 Helpful Vote
Sail Date: February 2019
The skip's decor was nice but the food was really below par! We tried the main dining room the first two night and did not like the food so we tried the Italian place that we had to pay $15 a person for. The food, the atmosphere and ... Read More
The skip's decor was nice but the food was really below par! We tried the main dining room the first two night and did not like the food so we tried the Italian place that we had to pay $15 a person for. The food, the atmosphere and service was great. Couple more nights in the dining room...not that great so and we decided to try the Steak house which cost $39 per person. It was honestly the worst steak i have had and my husband loves steak so we have eaten a lot of them! This restaurant was trying to be so upscale that they really missed the mark from the appetizer to the desert. I would not recommend you spend your money on this restaurant. The shows on the ship were below par also. I have been on 6 cruises and this ship had the worst shows of then all. We loved the comedy shows! Just get there early so that you can get a seat and a drink. As far as excursions..Deep Sea fishing should be called Deep Sea Trolling. We got to hold the rod for 30 sec as we pulled the fish in. The boat ride as relaxing, but it was not what we expected. The best part of the trip was an excursion that was not one of carnivals. We went to Mr. Sancho's beach resort. WONDERFUL! Food, drink, wait staff and beach was great. Very relaxing and wonderful way to end the cruise. This resort is a 15 min tax (there are plenty) for $20 for two people. Highly recommend! Hope this review helps Read Less

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