1. Home
  2. Cruise Destinations
  3. Eastern Caribbean Cruises
  4. Eastern Caribbean Cruise Reviews
Cruise Ratings
13,675
6,691
4,333
2,232
1,192
1 Helpful Vote
Sail Date: March 2019
I want to start this off by saying that this was our first cruise. We sailed with friends who have cruised several times previous and so we had expectations of what we would experience. We were super excited for this cruise, and were ... Read More
I want to start this off by saying that this was our first cruise. We sailed with friends who have cruised several times previous and so we had expectations of what we would experience. We were super excited for this cruise, and were really amped for the experience. We did book through a travel agent, so I can't comment on ease of booking because we had a fantastic agent who took care of everything and was really awesome at communicating the process. Boarding (embarkation?): SLOWWWW and long LONG lines, bring your patience and your comfy shoes. This took absolutely forever. The staff guiding us to where we needed to go during this process was, however, very pleasant and helpful. I was not ready for a photographer when we waked onto the gangway, but I'll chalk that one up to rookie ignorance. Ship: First impression was that the ship was clean, but dated interior. Smelled TERRIBLE like cigarettes when we got on. There were several black marks on the walls etc., and it seemed like everything we touched was sticky... but to be fair, we are cruising at spring break time and kids are messy. Thank goodness for the abundance of hand washing stations!! Cabin: When we were finally able to get into our cabins around 5pm, it was about what we expected, I think. I had done a lot of youtubing on this ship, so the cabin was no surprise. What we later discovered, however, was that literally everything in this cabin rattled. Bring paper with you to stick in places to stop the rattling. We also had a broken cabinet door that rattled and swung around. Shower and toilet area are small and odd with no privacy, but not a big deal. What was a big deal was that our shower leaked when we used it and flooded our floor. We called maintenance which took forever and they did something to fix the shower and stuck a big fan in our room and left it there for two days. I finally couldn't take the noise of it anymore, though our carpet wasn't dry, and set it back out in the hallway where it sat for another whole day. Fun stuff. The bed was another situation, terribly uncomfortable, we didn't expect luxury, but I also didn't expect a thin pad on a steel mesh frame. Killer on my back, and my husband's shoulders. Our room steward was very kind, though, and did a great job of taking care of our room as best he could. Dining: Better than expected, we felt like we had a lot of options here and we really had a good experience as far as food goes. The food at Cirque was the best, really great. We didn't do any specialty dining other than cirque because we were happy to stick with the restaurants included with our package. Service could have been better at all of these places that we went, but we felt like the boat was chronically understaffed and poorly managed. It almost seemed like the wait staff that we had were reluctant to provide anything beyond the absolute basics. We had very little by way of exceptional service on this trip, which is the opposite of what I expected. I am regretful that gratuities were included at all in anything. Perhaps there would have been more effort if there wasn't a guaranteed tip? I don't know, but it was bad. Entertainment and activities: Here I felt like Epic did one thing almost right. The entertainment was great on this ship. We saw Burn the Floor, Priscilla, and Cirque and all were amazing. We also attended several other entertainments. Our biggest complaint here was that the venues were too small. If you wanted to watch a comedy act or howl at the moon, you had to be in line an hour before they opened the doors or you weren't getting in or getting a seat. There was minimal wait staff at these venues also, and at one point, I stood in line at the bar for almost 40 minutes waiting to be served by the one bartender. I can't stress enough how understaffed this boat is. We were in bliss nightclub one night for Karaoke and there was one waiter in there and he was borderline angry, probably because he was trying to take care of a LOT of people by himself. At cirque, we didn't see another waiter after our food was removed so I could order another glass of wine, so I had wine with dinner, and after that nothing. Service: BAD! SO BAD!! We saw 3 waiters around the pool area the whole time we were there, lines at all of the bars were long and slow. Wait staff was largely cranky and overworked. Tipping got us nothing but an MIA waiter. This is not at all what I expected. I have always heard what a phenomenal experience everyone has with waiters on their cruises, and we did not have that. It was difficult at best to get a drink. and we finally just gave up. I'm sure it was a measure to keep costs down and get maximum gain from drink packages. All it accomplished as far as we are concerned is to convince us to NEVER cruise with NCL again. We had to wait in lines for everything on this boat and they do NOT honor reservations, so just jump in line if you want to eat, see a show, get on a tender, etc... reservations mean nothing at all except that you are going to wait until all the line jumpers have gotten through. Ports and shore excursions: Total waste. Tortola: We did a zip line in Tortola that we paid about $150 for, and it just went back and forth over a gully. The view was great, but it was done in about 15 minutes. It was not at ALL what was advertised. We were at this trashed out house out in the middle of nowhere and had to wait about an hour for our ride to come get us for our tour. After the tour, there is literally nothing to do other than go to a few junky stores, so we just got back on the boat. The island is still recovering from a devastating hurricane, so this may not be typical, but it didn't really feel safe to wander around, so we didn't. St Thomas: We did the Kon Tiki Raft, which ended up taking up most of our very short time in port here. We would have liked more time but it wasn't in the itinerary. Great Stirrup Cay: By noon, our tender number still wasn't called, so we went to the Epic Theater where we realized they were just letting everyone board tenders on a first come first serve basis. WHY make reservations if this is how you are doing it? We were told our tender would be called by 9, they still hadn't called us by noon, so we just got in line like everyone else and had very little time after we got on the island. They were already closing up lunch and bars when we got there and we had to walk forever to find a lounge chair. Again, another total waste of a day. Overall, this was a really disappointing experience. We will try cruising with another line, because we had fun with our friends and have heard fantastic reviews about Carnival, but NCL can kiss our business goodbye. Read Less
Sail Date: March 2019
We were first time cruisers and picked NCL for the freestyle cruise option and free drink package. We should have done more research! The boat is very clean and most staff was very pleasant and helpful but are overworked. The kids program ... Read More
We were first time cruisers and picked NCL for the freestyle cruise option and free drink package. We should have done more research! The boat is very clean and most staff was very pleasant and helpful but are overworked. The kids program was terrible and more like a poor daycare with not much going on. Our kids hated it! Pools were small and if you weren’t up on the deck by 6 am you wouldn’t get a seat! Never saw the cruise director, not much really going on. If you are prone to motion sickness this is not your ship! It moves and rocks a lot! Customer service was terrible and did nothing to help anything. The stops were poor as in St. Thomas you barely had three hours. The stop at NCL’s own island was the worst. The tender process was not explained and was grossly unorganized and took forever. We didn’t get to the island until after noon after we spent three hours waiting inside the theater for the tender boat. When we did get there no chairs or shade were available and the lines for food and drinks were over an hour long. This is NCL’s island you would think they have a better handle on this. Customer service did not care to hear any complaints or do anything. Disembarking on the last day was also Completely a mess. None of the staff knew what was going on and no communication with guests was given. Staff were rude and flat out ignored questions asked directly to them. We will most likely never do a cruise with NCL again. Seems like the other cruise lines offer much more. We were very disappointed in this vacation which was also our honeymoon. Please do a lot of research before choosing this cruise line and ship. Read Less
1 Helpful Vote
Sail Date: March 2019
Highlights: 1. Being with friends 2. Putu (steward) did a great job for us. 3. Jennifer and Mary in the spa did a great job for us. 4. Coki Beach in St. Thomas Things I didn't expect: 1. Having to wait in line for ... Read More
Highlights: 1. Being with friends 2. Putu (steward) did a great job for us. 3. Jennifer and Mary in the spa did a great job for us. 4. Coki Beach in St. Thomas Things I didn't expect: 1. Having to wait in line for almost everything. 2. Not having wait staff taking drink orders with any regular/predictable pattern. 3. Not being able to find seating on the deck without "reserving" it with a towel at 7:00 AM. Not having enough shaded seating. Having to sit within 18 inches of someone at all times. 4. Inconsistent information. Asked Guest Services about reserving an umbrella/clamshell on GSC. They said to do so on the island. I got to the island and they said I'd needed to do so on the boat. Not having enough shade on an NCL-owned island. A very limited number of cabanas. 5. Having to wait in even LONGER lines on GSC than the long lines on the boat. 6. Being unable to get a reservation for anything unless I did so 12+ hours prior desired time. 7. Taking three hours to tender to GSC without any indication as to how long it would take. Spent three hours waiting in my stateroom hoping to hear our tender be called. Instead of going to my tender, going to a theater to wait even longer for my tender. 8. Taking an hour to get off the boat. I feel lucky that it only took that long. I was smart enough to get on an empty elevator going up...and then rode it back down. Stopped at every floor only to see people waiting but unable to get on elevators that were completely full. 9. The food being "OK." I hear all the time from experienced cruisers how they love the food. The food in the Garden Cafe was OK. It wasn't good, nor was it bad. It was OK. It was a cafeteria. I was standing in line with a tray in my hand. It reminds me of the Air Force cafeterias I have to eat in. All-in-all, the experience was at best "fair" with some highlights. Much of it was less than "fair." It did not sell me on the cruises as a vacation or on NCL. I've no frame of reference (first cruise...and likely my last), so maybe my expectations were too high. I simply couldn't believe how crowded and loud every spot of the ship was, how long I had to stand in lines, how the food was "OK," and how the processes (i.e., tendering, disembarking, etc.) can be so poor. Read Less
3 Helpful Votes
Sail Date: March 2019
First off, the boat was beautiful. We had no problems with the cleanliness of our room and our cleaning lady was great except for the few times she didn’t give us face towels. When we boarded the ship there were staff from the few ... Read More
First off, the boat was beautiful. We had no problems with the cleanliness of our room and our cleaning lady was great except for the few times she didn’t give us face towels. When we boarded the ship there were staff from the few restaurants offering us a “deal” for dinner. So my boyfriend and I said sure why not. Later that night we decided we were tired and decided not to go. When I called to cancel, the man told us that it would be a $10 fee to cancel the reservation because we didn’t cancel 24hrs before our reservation time. How can I cancel 24hrs before if I have only been on the cruise for 3 hours?? That was the first annoying thing. The second thing was registering your MSC Cruise Card. You HAD to put money on it starting from $100 and up. We had no idea because that wasn’t in our paperwork and it was our frist cruise so we didn’t know if that was the norm. So he put $100 and that money went fast!! When we booked the trip we booked the Fantastica package which said it came with 12 free drinks pp but we never got those. We had to pay for allllll the drinks we got even soda. So we decided to just drink water. Then my boyfriend and I decided to treat ourselves and get a drink at the main bar. My boyfriend gave the bartender a $5 tip and we left. Then later that night we checked our bill on the TV and saw that we had already been charged a 15% gratuity on our drinks already. We had no idea that they did that otherwise my boyfriend wouldn’t have given him the $5. Then as we looked at our bill we say that there was a $25 dollar charge on his account. We couldn’t figure out what that was as we hadn’t bought anything but those two drinks. The charge was labeled “service charge”. So my boyfriend called the reception desk and they said that each person is charged a $12.50 service charge for “tips for all the crew members, cleaning staff, and dining staff.” We were extremely upset because were young and we were on a budget and we had worked so many hours to save up the money to go on this cruise just to find out that we had to pay an extra $200 between the two of us to tip people who had never even waited on us. How is that fair? I’d rather tip people who directly served us or cleaned our room. I think that was ridiculous. Then on like day 6 of the cruise, our toilet like stopped working. It took them like an hour to come and fix it and then the next morning we woke up to a loud noise and realized that our toilet had no water. They finally got it fixed but it was really annoying at the time. Lastly, disembarkation was a MESS. We woke up early to make any last payments on our accounts and packed up our stuff to leave. We got to level 6 and the line was SOOOOOOO long. We waited an hour in line to get off. When we got to the part where they scanned our cards to disembark, the man said he couldn’t let my boyfriend and I off the ship cause we still had payments to make. It’s a good thing I kept the receipts from the transactions because they were giving us a hard time about paying these fees. Overall, the cruise ship itself was nice, clean and most of the crew was pretty friendly. But the hidden fees and the unorganization on the ship was enough for my boyfriend and I to say were never going back on a MSC Cruise again. Read Less
1 Helpful Vote
Sail Date: March 2019
I will start this review with how horrible the disembarkation process was for this ship and that this ship was too large for Port Canaveral and Grand Cayman. Never in all of our years of cruising have we ever saw the disorganization that ... Read More
I will start this review with how horrible the disembarkation process was for this ship and that this ship was too large for Port Canaveral and Grand Cayman. Never in all of our years of cruising have we ever saw the disorganization that we saw on the Epic. We are seasoned cruisers (Platinum Plus with NCL) and picked this cruise purely because the dates worked to take our young grandchildren. As Platinum Plus we to be given expedited disbarcation and in Epic’s case this meant nothing and we like many other reviews posted on Cruise Critic saw 1 1/2 hours to get off the ship as walkoffs. I would encourage readers to read other reviews about the difficulty surrounding the disorganization and it was all true and maybe even worse. We knew that we are in for a rough start with the long line waiting to board outside the terminal. Once aboard the cabin was nice, comfortable, clean, and well serviced by the steward. We quickly saw that the staff aboard the Epic is overwhelmed by the Drink and Dining Packages and many were simply going through the mentions. Long lines formed on the pool deck for drinks and often you were better off going to a lower deck bar to get a drink. On more then one occasion I saw bar staff take multiple orders that became problematic as they often would move onto a second or third customer without allowing the first customer to even finish giving the order. Then when the drink’ was delivered and the customer tried to explain that they also wanted xyz to my amazement the bar server would roll his eyes and mumble under his breath. Amazing thing to see on a cruise. The bars in general were under staffed and offered slow service with poor attitudes. Table service in the casino was often not possible given we often saw that they only had 1 overworked server trying to do an impossible job. The steak house was below average with poor service, cool food, and all the sides were delivered well after the steaks arrived. Both Taste and tge Manhatten Room had excellent service and all the food arrived at the correct temps. Both the Itialian and Brazilian Restaurants provided excellent service and everything was well prepared and served at the correct temps. The pub was a long wait but decent food but reduced options from what we saw on past cruises. The buffet was clean and offered alot of options. The food was generally served at the right temps and the staff cleaning tables dod an excellent job. The only negative was it seemed to be a struggel to keep coffee and drinks glasses stocked.. We never ordered room service. Never saw the Cruise Director and Show seats were simply not an option. We traveled with young grandchildren and tbey had a ball even though part of the water features were closed. They never attended kids club so we cant comment on this. I was impressed by the maintence and how clean the ship was but it was a bit concerning when we observed some saftey equipment was not properly maintained. As an example tgey had obviously recently installed new lines from the life rings to beacons and a second safety divice but none were properly tied and in an emergency would have detached and been worthless. The rongs themselves looked weathered and were splitting open and can only assume that they still would perform properly in an emergency. Read Less
10 Helpful Votes
Sail Date: March 2019
We have taken at least 30 cruises over the past 20 years on various lines, all the way from Silversea to carnival. We were excited to try this new ship with our young adult kids. The positives....the ship is beautiful, food is outstanding, ... Read More
We have taken at least 30 cruises over the past 20 years on various lines, all the way from Silversea to carnival. We were excited to try this new ship with our young adult kids. The positives....the ship is beautiful, food is outstanding, service excellent. However....by far the most boring cruise we have ever taken. There are almost no activities. No library or card room. No group type games. The cruisers were mostly in their 60’s-80’s and even that age group seemed bored out of their minds. Walking down the promenade on deck 4 during the day, the common areas were lined with wheelchairs and walkers and people just sleeping in chairs. Bored. The entertainment was a joke, with one of the comedy acts joking about sniper fire. The platform dining area is the most ridiculous ‘exciting’ concept ever. A restaurant hanging over the water??? It is a disaster to the cabins that are inside of the frame. We had 2 sky suites with noise that was the combination of doors slamming shut and hammers banging into every corner of the walls, all night. We researched this and found that it has been a frequent complaint, although the staff acted as if they had never heard about it. To their credit, we were moved to new suites on the 3rd day with an upgrade. This is, however, an inexcusable problem, being that we paid 20,000$ for the 2 rooms, and had to spend part of our trip dealing with a problem that was pre-existing. I would never take this ship again, or recommend it. The food and service cannot make up for the overall bad experience. Read Less
16 Helpful Votes
Sail Date: March 2019
Wow! So far wanted to have an open meeting nd about a new ship, but thisno where close to other Celebrity ships as others have stated. Unbelievable th lack of attention or detail. We had no problems getting on the ship, the ... Read More
Wow! So far wanted to have an open meeting nd about a new ship, but thisno where close to other Celebrity ships as others have stated. Unbelievable th lack of attention or detail. We had no problems getting on the ship, the streamlined process is a breeze. That said you board the ship at a low level with no one at the ship when you walk on. Weird, no one greets you on deck 4. You can go direct to your room if ready, nice touch, cards and keys are outside you door. Ours were wrong though. Concierge said they would have to check with Miami to fix(?). Still not right :-( Ship is new and modern, but as others have said fewer spaces for passengers replaced by cabins, expensive shops, and suite amenities. Ouch for us commoners. HATE the new balcony, it’s an ocean view room with a window that opens when they want. Um, a window that opens is a far cry from a balcony... horrible design and will be th bane of celebrity in the future! Room: upgraded to concierge at sailing for $150 pp, broken mirror with masking tape, attendenant never saw at all, not worth the cost! Food: did traditional dining in Cyprus, horrible day one... given breakfast menu at dinner, okay, no service, no salt in the shaker??? Um prime rib was an 1/8 of an inch in the dining room? Why cause I wouldn’t pay for higher priced dining?? Day one, HUGE disappointment for celebrity’s flagship, no wonder 3 stars, so far this is a carnival ship... without the party... Read Less
Sail Date: March 2019
Starting from beginning we chose the cruse due to its unique itinerary visiting the virgin islands and private island in bahamas. In addition, the dates fit our schedule perfectly. Embarkation was seamless and went well. Room was ... Read More
Starting from beginning we chose the cruse due to its unique itinerary visiting the virgin islands and private island in bahamas. In addition, the dates fit our schedule perfectly. Embarkation was seamless and went well. Room was immediately ready and luggage delivery promptly. Room was clean. There was a delay due to maintenance issues and we didn't sail out until dark which was a bummer as we like to watch the scenary as we sail away. Room is set up weird and bed is okay but set up is very uncomfortable with bathroom basically in middle of room. Food was subpar at best, in fact we only ate at main restaurant twice and it was horrible both times. In fact, there was one day we actually went to buffet after our dinner due to poor food quality. Again buffet was actually pretty good, especially breakfast. entertainment, only good show was Cirque show and food was good there actually. Staff: Sometimes couldn't tell if they were rude or if they just didn't know any better. I always felt like I was in there way and they always seemed stressed. Don't even try to order a drink at dining other than water as you won't get refills. Kids: Just overall kids feel unwelcomed. I heard of parents complaining that kids club was the same way and even was full a lot so there was always a line. Destinations: Ports were good but we didn't get to go to our bahamas island port due to what cruise said was bad weather for tender. Interestingly, the waters were calm and the crew told (more than one) that they typically don't stop at the private island if there are delays because ship revenues would be down lower than they wanted. So another at sea day for casino etc... Last, we had a unruly neighbor that was smoking weed and fighting all the time with profanity with his family. When we told the staff they asked us if we have asked him not to. We didn't and they said there was nothing they could do really. Overall, wouldn't recommend the ship unless your goal is to just get the unlimited drink plan and party the whole time. Not a cruise for anyone with kids or really anyone that wants do anything but drink. Drinks were poor too but I guess if you drink enough of them they start to taste better. I wouldn't recommend this cruise or cruise line. Wish I had better words but don't. For what its worth I also sent norwegian feedback in their survey and no response... thanks Read Less
Sail Date: March 2019
Ship was dated and not attractive. Very crowded because it was spring break so lesson for me don't cruise the Caribbean during the March/April time frame. Cabin was verandah on the 8th deck and noise came from decks above and ... Read More
Ship was dated and not attractive. Very crowded because it was spring break so lesson for me don't cruise the Caribbean during the March/April time frame. Cabin was verandah on the 8th deck and noise came from decks above and below us. Complained to HAL since I asked if this would be noisy and was assured no prior to booking - gave me a $150 credit when I complained. Cabin was not cleaned properly prior to our arrival - bathroom floor was nasty. Noisy and dirty cabin. Entertainment and activities were minimal. The same Planet Earth has been on every HAL cruise I have taken in the past two years. Service in the Dining room was great. Dining was good but small portions. Ports OK - Half Moon Cay was great but Amber Cove was a disappointment. Will not be sailing HAL for awhile. Used to be great - this cruise was a wake up call that the line is not keeping up its previous standards. Read Less
2 Helpful Votes
Sail Date: March 2019
We booked this cruise with 2 other couples to celebrate 2 Birthdays and for the itinerary which included 4 port days. This is our 7th cruise on Holland America. We had praised up our previous cruises and the quality of service, cuisine ... Read More
We booked this cruise with 2 other couples to celebrate 2 Birthdays and for the itinerary which included 4 port days. This is our 7th cruise on Holland America. We had praised up our previous cruises and the quality of service, cuisine and attention to detail with our friends. It soon became apparent, that this cruise was not going to compare in any way with our previous experiences. Pros: The Oosterdam was in very good shape in all the common areas having recently undergone a refurbishment. Many of the hard working staff we encountered were very pleasant and smiling. We met many wonderful folks on the cruise, but sadly, most of our conversations were regarding this cruise compared to others. The ports of call were wonderful, providing lots to see and do and wonderful beach time! We enjoyed the ports and the time spent with our friends. Disappointments: It began at embark/check-in. As we entered the port area, there was a gentleman "hearding" people thru the line calling out "Passports!!! Get your passports out" As we approached him, he hollered at me "Where is your passport?" I explained that we held Enhanced licenses from the state of Vermont. We were pulled from the line. He then proceeded to tell us that we couldn't sail that day without a passport. I explained to him that I had called Seattle and researched the website and that we could indeed travel with an enhanced license and a Birth Certificate if needed. He then let us back in line. Our friends had also stepped aside to wait for us. We proceeded to check in where the woman never asked for our BC or wanted them even when I offered them. We checked in and proceeded to board and were told our staterooms were ready. All 3 couples had inside staterooms side by side- 8125, 8129 and 8133. We went to the cabins to leave off the items we had carried on board. I went into the bathroom and found numerous hairs on the vanity and floor and upon leaving the bath, saw and empty water bottle under the edge of the closet. Since we were meeting the others for lunch, we proceeded to the Lido deciding to try and talk with our cabin steward later. Upon meeting up with our friends, we learned their bathroom had also not been cleaned sufficiently. They had to ask their steward twice to clean the bathroom. We actually had to leave a note for our steward as we never saw them for the first 2 days- that our bathroom needed to be cleaned and the cabin vacuumed as we found nail clippings, hair and other small objects on the carpet. We also had a remote for the TV that was difficult to use due to worn buttons, but as we never saw the steward, it was impossible to get it replaced. We had ordered a gallon of distilled water for my husband's bi-pap machine and that also wasn't delivered. During the course of the week I was called down to Guest Relations 4 times for issues with my Birth Certificate information which no one wanted to see when we checked in. I was denied getting off the ship the first day in Key West and had to take my ID to Guest Relations before disembarking. They then said that when I returned to the ship that afternoon, I had to come back with my BC! Which I did. However, I was summoned 3 more times to Guest Services regarding my BC. Other issues: $25 beverage cards we were all "comped" never were activated. We had to go to GR and have them activated, then they still didn't work. When I returned to GR, they said it did work and a drink had been charged to it. However, that same drink had also been charged to our cabin. For the duration of the cruise, every attempt to use the beverage card was denied. Tall tropical drinks were served without straws. If pressed, the bar staff would finally give you a straw cut in half. Bar staff coverage in the Sea View pool / bar area was almost non-existent. They seemed to cater to the smoking crowd on one side of the pool - who also had all the very nice comfortable chairs for lounging, cards and reading. If we wanted to order a drink you had to stand and wave a server over, and then it could be up to a half hour before they returned. They were not familiar with the bar menu in regards to non-alcoholic drinks, but if you ordered the daily special or a beer, they knew those. I ordered the same exact non-alcoholic drink 3 different days and got a different drink each time. Only the first one was as described in the bar menu. Entertainment: one of the biggest disappointments. Our previous HAL cruises had wonderful, quality shows, and entertainment. This cruise had one musical show that actually played 2 nights, a comedian whose show lasted all of 45 minutes and he played entirely off the first row of the audience, and didn't seem to have an act other than that. There was a magician who also had a short show. One evening was actually BBC photos shown on a screen along with the orchestra type music. BB King's was always packed as there wasn't much else going on. Their sets were short with frequent breaks. The dueling pianos were stuck in the hallway next to the Casino and very loud. The male singer/player was OK, but the woman singer was definitely not the caliber of entertainers we had seen previously. We miss the other piano bar. There really wasn't much to do in the evenings, the casino games were not as plentiful or entertaining, no place to dance, no Karaoke or guest involved activities such as games etc. No pool games during the day. We did appreciate the movies in the cabin, as this is the first cruise we have spent any amount of time in there! Normally there is so much going on, we just shower, change and sleep there. Years ago, they did away with the Hal Cats- the live music at the pools, but last cruise they did have a steel drum player. This cruise nothing. There was some DJ played music during sail aways, and on St. Patrick's Day, but not the same atmosphere at all. My husband did attend the Windows Workshops which he enjoys, but he was very disappointed to find the last one (that we came back from Half Moon Cay early for) was cancelled. No notice, just a hand written sign on the door when he got there. We were very disappointed that the Sea View Aft pool is no longer Adult only! The pool and the hot tubs were crowded with kids even though the signage stated children needed to be accompanied by and adult. They weren't! Young boys were throwing a Nerf football and running and jumping, splashing and such every day. Small children were in the pool with arm floaties on with no adult with them. We asked several times for ship staff to do something, but they just shrugged their shoulders and did nothing. We seldom ate in the Lido- the different stations mostly featured ethnic food choices, other than deli sandwiches and the salad bar, not much for american cuisine. We actually felt like we were a minority in this area! Sushi, Thai, Chinese, etc. There was always a long line for the ice cream station, and our friends stated that on other cruise lines, it is set up differently so it doesn't cause a clog in the Lido line movement. We noticed a distinct difference in the menu offerings in the main dining room as well. The line for the Dive In hamburger stand was extremely long, but we attributed this to the large number of children onboard -225 we were told. Though we cruise this same week every time, we have never encountered this many children on board our cruises. The ship doesn't have all the water slides, and bells and whistles other kid-friendly ships have, so I'm sure the kids were bored as well. We had originally had fixed dining at 8 p.m. some of our party didn't want to eat that late so approx a month before sailing I called Seattle and relinquished our fixed seating and they assured me we could make dinner reservations "at any time". They advised we make 2 days at a time, as we boarded. As soon as we were in our cabin, we called to make dinner reservations for 7:00 p.m.. We were told that reservations were only for 5:45 and 7:45 p.m. We were told to go to the diningroom at 7:00 and get in line. We did get a table around 7 that first night. However, we didn't leave until 2 1/2 hours later! 4 other tables around us sat, ordered and ate before we got our entrees. We also had requested 2 Birthday desserts for that evening for the birthdays in our party. They never arrived. We missed the show that first night, and advised the Dining room manager and thru the app Navigator about our issues. The Diningroom manager more than made up for the first night the rest of the week and other than my getting an allergic reaction to Cilantro, the rest of our dining experience was good! We were surprised to see shrimp cocktail only offered one evening and none of the cold soups we had loved on previous cruises. Also, no baked Alaska, no chocolate extravaganza or parade of the diningroom staff. In all our HAL cruises, we have never encountered the issues we had on this cruise! We saw our cabin steward 2X - after leaving a note for him. The woman in Guest Relations was not pleasant and not helpful in anyway. She seemed peeved that I asked for the drink charges to be compared/reviewed, and that I questioned an onboard credit that wasn't showing. There seemed to be far less staff than previously, and those that are there have more cabins to care for, more guests to serve. It seems HAL is cutting corners in all the wrong places. I think passengers would be willing to pay the going rate for the quality of service we used to receive. This is the first cruise we have been on, where I didn't feel like I was a special guest of Holland America. We were unable to attend the Mariner's luncheon as it conflicted with 2 other events we wanted to attend. Previously, we have received our HAL tiles in our cabin. This cruise nothing. We had saved up for our cruise, we have to fly down from Vermont, and it was my first vacation in 2 years. Though we enjoyed the ports, our friends and the fun we made ourselves, it was not the typical Holland America experience for us. Read Less
3 Helpful Votes
Sail Date: March 2019
Family cruise celebrating mine and wife's 70th birthdays. Cruised with two adult children and four grandsons. Best part of cruise were the specialty restaurants. All were excellent. Worst part was Epic was overcrowded. Ship rated for ... Read More
Family cruise celebrating mine and wife's 70th birthdays. Cruised with two adult children and four grandsons. Best part of cruise were the specialty restaurants. All were excellent. Worst part was Epic was overcrowded. Ship rated for 3900 passengers but there were 4700 on board. Garden buffet so crowded often difficult to find place to sit. Food was good though. Also the Epic ship itself was poorly designed. Hard to get around. No where to walk. Fitness center not centrally located. Had to walk through pool area to get to center. And the cabins; cramped, poorly designed. I'm 5'10" and my feet hung off the edge of the bed. Norwegian has gone the way of airlines in shrinking the cabins in order to squeeze more people in. Totally uncomfortable . On a seven day cruise, 5 plus days were spent at sea. St. Thomas was a half day and nothing there except dozens of jewelry stores. Very disappointing. I plan to try Norwegian again on another ship. Some of the above mentioned problems were due to circumstances caused by spring break. But seriously, the Epic should be taken out to sea and sunk. It would be better used as an artificial reef!! Read Less
Sail Date: March 2019
We went on an Eastern Carribean cruise on the Norvegian Epic. Had planned for 3 years to take a cruise. We left Port Canaveral on March 16th and returned on March 23rd a 7 day cruise. We were upgraded from a balcony to a large balcony. ... Read More
We went on an Eastern Carribean cruise on the Norvegian Epic. Had planned for 3 years to take a cruise. We left Port Canaveral on March 16th and returned on March 23rd a 7 day cruise. We were upgraded from a balcony to a large balcony. Needless to say, we ended up with a partially enclosed balcony, with a round hole for a window. The other couples we were with had a glass balcony, they had beautiful views, not us!! I went down to guest services and was told they could not do anything about it!! Bad start of the cruise! The service is terrible, as everybody on the ship has the free drink package, so in order to get your drinks, you stand in line at the bars to order, minimum of 2 drinks per person. Very seldom do you see any cocktail waitresses unless you are in a restaurant. We went to a couple of shows, which were nice, although extra charges! The specialty dining was good, especially the Japanese restaurant. Went on 1 excursion, snorkeling, in St Thomas. Had a great time and the crew on the catamaran were very nice! Did not get to stop at the Bahamas because the waters were too rough. Kind of a disappointment as our group was looking forward to that. All in all, I will never cruise with Norwegian again! Read Less
Sail Date: March 2019
We wanted this cruise because the balcony rooms and being able to go to St. Thomas. We did have a balcony room, and I can say I enjoyed the room, even if the layout is strange. That was about the only thing I can say I ... Read More
We wanted this cruise because the balcony rooms and being able to go to St. Thomas. We did have a balcony room, and I can say I enjoyed the room, even if the layout is strange. That was about the only thing I can say I consistently enjoyed. The food was a crap shoot: Tempanyaki was amazing and the staff was great, The Noodle Bar, also great, the steak house, Cagney's, perfect and again, the staff was killer. The Brazilian Steak house was just meh, the staff, not friendly, the main dining room and Taste were just ok, and the staff had other places they wanted to be. It isn't like we were sneaking in right before closing, we had reservations. The always open restaurant was just the buffet food plus wings. The buffet was ok, just ok. I understand and did see horrible guests that make working service jobs a pain, so I get that some days you are not on your A-game, but it was all the time. We bought the soda package and I am not kidding, we got maybe 10 sodas a piece, max. You had to wait behind all of the people at the bar, even kids did, to get a soda. Maybe it was because on my last cruise on Symphony of the Seas, you got a special magnetized cup which allowed you to a soda machine to fill your cup without waiting in line forever at the bar. What a total waste of money that was. The internet was sketchy at best. We left several hours late due to "scheduled maintenance", and while it did not effect our arrival in Tortola, it did mean we really had nothing to do for all of those hours, no shops could be open, nothing. When we were in port one day, more maintenance, they were cleaning our balcony, then at 7 om a knock on the door to do a state room check, then we didn't stop at all on their private island, and we find out that that seems to be a very common theme. The pool area was super small. All together, it was very disappointing, three scheduled maintenance things on one cruise? Not being able to get things you paid for and having staff be crabby or just not being able to find anyone if you had a question? I'd not go on this ship again and am not sure if I will go on NCL again. Other lines have it so much more together and easy. Read Less
1 Helpful Vote
Sail Date: March 2019
We choose this cruise because the schedule worked for my daughters spring break from school and we have sailed Norwegian before and had a good experience on past cruises. This one, however, was pretty terrible, first off, it was a ... Read More
We choose this cruise because the schedule worked for my daughters spring break from school and we have sailed Norwegian before and had a good experience on past cruises. This one, however, was pretty terrible, first off, it was a 'full ship' and that is all well and good if they were prepared for a full ship. The check-in proton was pretty smooth but you could tell the agents checking you in were running at full capacity and a few extra windows open could have sped things along a bit and lightened the workload of the agents that were there. Once on the ship, it was apparent that ALL the shows and entitlement was sold out on the touch screen displays and this was seconds after boarding. We booked the Cirque show weeks in advance or would have had no shows what-so-ever. The onboard staff seemed very overwhelmed and disorganized and we were told 'don't worry it'll be smoother in a few days'. We had also booked reservation weeks in advance for the Manhattan Room for our first night of dining that mysteriously disappeared. The specialty restaurants were booked and impossible to get into. Shows that couldn't be booked ahead of time like the Escape the Big Top was somehow booked up the instant we walked on the ship, to note a port of call was canceled (Great Stirrup Cay) and an additional Escape the Big Top for that day was added for 10 am and could only be booked through the box office which didn't open until 10 am :\ The Cabin was very tight and it did not have a bathroom, it had a shower and a toilet that was separate and at the entry door to the cabin. I am 6'5" and nearly 300lbs and I could not close the toilet door when I sat down. The shower and toilet area had a curtain you could draw in order to help with privacy but didn't do much. The bed was too short and my legs hung off making it impossible to get a decent night sleep. Dining staff's attitude varied greatly, some did their jobs well and made the service fun some could have cared less and basically tossed plates on the table and didn't interact. In summary, this was by far the worst Norwegian cruise I've been on, it was my third and most likely my last. Read Less
1 Helpful Vote
Sail Date: March 2019
We choose this cruise because it coincided with my stepdaughter's Spring Break and she really wanted to go to the Bahamas. We had been to Bermuda aboard the Norwegian Breakaway two years prior and really loved it - Splash Academy ... Read More
We choose this cruise because it coincided with my stepdaughter's Spring Break and she really wanted to go to the Bahamas. We had been to Bermuda aboard the Norwegian Breakaway two years prior and really loved it - Splash Academy (the kids program), the dining, the ship amenities, the staff...great. This is the review I tried to send Norwegian for this cruise's experience: If this was my only experience with Norwegian, I would definitely not cruise with Norwegian again. Having had a good experience on our prior cruise, I still think I would probably strongly consider another cruise line. When I initially booked my cruise, things were fine. Then, I called in to talk about free at sea offers, of which we were entitled to two per room (we had two rooms, which had to be handled as separate reservations, which was a problem several times, as well). In addition to having to hold for excessive amounts of time (45 minutes to an hour), I then had to deal with a bored sounding not very nice person before eventually getting that straightened out. Wifi is worthless and the gratuities on other options make "free" a bit of a misnomer. We decided to book excursions at 2 out of 3 of our ports. Could not complete this online. Had to call in. Another lengthy wait. They were able to see the excursions in my cart, but the payments wouldn't process online, had to do over the phone. Had to go through entire process twice to get both rooms signed up. Later decided to book Cirque experience. Glad we did, as it was one of the most fun things on the cruise. However, even booking in advance of the cruise (another lengthy phone wait), the early showing was sold out and we had to opt for the later showing which was rough on our daughter. I was transferred from excursions to restaurant reservations because I had decided to make a reservation for the first night for the Manhattan Room because we had enjoyed it so much the first time we cruised on Norwegian. I made a reservation which I was able to see on NCL.com and in the app, until the day of the cruise when I couldn't see anything on either because everything reset. Likewise, the Manhattan Room had no record of our reservation. And, like everything else, once on the ship, no reservations were available for anything. The only times we could do specialty dining were noon on port days or 10pm on other days. 10pm does not work for people cruising with children who are in bed at this time. I tried this literally as soon as the touch screens were working. I don't know why you bothered having people advertise the restaurants since there were no convenient reservations to be had. Thankfully, we learned that the way to get in to Taste and the Manhattan Room was to get there half an hour before they opened. Otherwise, it was 45 minute + wait times with beepers - if I wanted to go to the Olive Garden, I wouldn't have spent money on a cruise. We had several very good restaurant service people (Denny and Jefferson in the Manhattan Room were the best), but we had a lot of mediocre service too. The whole experience of the cruise was crowded with tired-seeming, overworked, uncaring staff. The Splash Academy staff were good and helped our daughter have a good time on the cruise, but even that, the lines were insane and if you didn't get everywhere and stand in line forever, you got bumped out. In terms of shows, we had already signed up for Cirque, but had wanted to do Escape the Big Top. Completely sold out by the first evening, and that was something we couldn't pre-book. They added sessions for the sea day for our third port being cancelled due to weather, but the first one was at 10:00, wasn't available on the touch screens or in room system, and when I called guest services, they said to book with the box office, which didn't open until 10:00. Super helpful. Instead, my daughter and I went to the painting in Headliners. We were the second people out and waiting, and almost got locked out of it, because there was no signage or staff member or note in the Freestyle Daily to note that you had to sign up ahead of time! We were literally the last two people to get in to the session. Pretty ridiculous. Speaking of Headliners, one of the things we loved on our first cruise on the Breakaway was the Second City Improv - I think we went four different times. The comedians this week in Headliners were chuckle inducing, but...not anything to write home about. The cruise director was missing in action most of the time except photo and video ops. Disembarkation was a complete disaster. We did self-assist/independent/carry our own luggage and were ready to exit the ship promptly in the morning. We stood in confusing lines for over an hour with no staff directing the process or even just being a friendly face. There was one person helping those in wheelchairs, and that is literally the only staff member we saw until we were at the keycard checkpoint by the gangway. Ridiculous. I understand that this was a Spring Break week and the ship was at capacity, but really, it should be staffed appropriately. If you can't handle this volume, build smaller ships and focus on doing things well. I would have added that this ship does not have a great layout. For example, the Spa is on the same level as Splash Academy, but getting between these areas is challenging - minimal signage/maps, only one hallway that works. The bathrooms in the staterooms are not meant for anyone tall/fuller figured. And the frosted glass on them and the shower is better than nothing, but isn't ideal for adults sharing rooms with children or non-intimate partners. Oh, and my 6'5" husband's feet well overhung the end of our bed. And having two separate beds for my mom and stepdaughter in our other room? Made up separately, yes, but with a gap of four inches, maybe, between them. Read Less
2 Helpful Votes
Sail Date: March 2019
Well, we didn't crash or lose engines... but we could not WAIT to get off this crappy ship! Food: MDR food was awful & the selection was like ordering food at Cracker Barrel, but with worse service. (Epic is understaffed, and ... Read More
Well, we didn't crash or lose engines... but we could not WAIT to get off this crappy ship! Food: MDR food was awful & the selection was like ordering food at Cracker Barrel, but with worse service. (Epic is understaffed, and it shows... everywhere) Fried chicken, cornbread, short ribs, pot pie, bbq pork, rotisserie chicken, steak with fries??? Where is the seafood?? Pathetic! We gave the MDR 2 honest shots before we settled for the buffet on the nights we didn't have specialty dining. We enjoyed Moderno & Teppanyaki, but La Cucina was a joke. After waiting nearly 2 hours for our meal then receiving 4 dime-size pieces of chicken in my carbonara, we walked out and settled for the buffet. The buffet was just ok. Though I got tired of eating the same crap breakfast every morning, and the soggy limp bacon. The lunch selections were a tiny bit better. Tacos! We liked the pizza for the first couple of days, then they switched to some weird square school cafeteria style pizza. Just gross. Everything was overcooked, except the bacon. O'Sheehan's was good, and the soup station at the buffet was fantastic! I had pork soup with rice noodles and veggies. Bar/drink package: We knew it was Spring Break, obviously because we had our kids with us, so we were prepared to wait for drinks by the pool. But, Epic is very understaffed, and if our drink package wasn't "included" in our booking, then I would be asking for a refund. No matter which bar I went to there was a long wait for drinks. Honestly, I've never had to wait at a bar for a drink on a cruise ship. There are usually servers walking around taking orders! I wish I could have found a server to tip! As I said, Epic is really understaffed. I'm pretty sure they offer the crappiest coffee-ever so that you'll be willing to pay for a good cup of coffee. Which should be included in the "ultimate drink package", IMHO. Nickel & Dime Poolside entertainment: The band was just ok, but only if you were standing/dancing in front of them. We were lounging by the pool most days (since we had 4 sea days), and we couldn't hear the music, only the dude singing... and it was like hearing really bad drunk karaoke being screamed into a mic. Y'all, no joke... he was terrible. I had to leave at one point because I was getting a headache. Entertainment: Burn the Floor was completely reserved by the time I thought about booking our spots, so we didn't get to see that. We weren't paying extra for Cirque Dreams, bingo, or bowling so not sure about that. (nickel & dime) We weren't interested in Priscilla or the escape room, so we were pretty much left with Headliners comedy. They were pretty funny, especially in the adult only show. We thought the Skyy Ice Bar was worth the money for the experience. Someone farted while we were in there, so we (even the bartender!) evacuated early. Fortunately, already tossed back our drinks and we were freezing, so we were ready to leave! Ports: We loved The Baths & snorkeling at Tortola! We couldn't have asked for a better experience! Beautiful & lots of fun! St. Thomas was beautiful also, and we were lucky to be some of the first ones at Magen's Bay beach. Our teen boys had a blast swimming around, and their favorite part was seeing sea turtles swim very close to them! Too bad we had to leave by lunch to ensure we'd be back on the ship by 2. I wish we could have stayed at St. Thomas longer... especially since we didn't get to stop at GSC. 4 sea days is too many for us, we discovered... especially when the bars, food, and entertainment sucks! Overall, we were disappointed in this cruise, and I wish I would have chosen a different ship. We will NEVER book Epic again, and probably not ever again with NCL either. Nickel & Dime... and NOT worth the money. We could not wait to get off this boring crappy ship!! Read Less
Sail Date: March 2019
We choose this cruise ship, because I had heard good things about MSC and this cruise fitted our dates and where we wanted to go. A Group of 6 of us from America and the UK all booked to go together as we live on opposite sides of the ... Read More
We choose this cruise ship, because I had heard good things about MSC and this cruise fitted our dates and where we wanted to go. A Group of 6 of us from America and the UK all booked to go together as we live on opposite sides of the world The ship is BIG, and there are ALOT of people on board. Although the ship is nice fitted out and still quite new, I don't feel that the public areas where big enough for the amount of people on board. Particularly the South Beach bar, which is the central area for smokers. We over 4000 people on board a smoking area an area that seats only abut 30 people given the % that is likely to smoke out of 4000 people is just not big enough. I found the ship really unhelpful with requests. Prior to sailing we had submitted information that MSC requested to ensure that all of 6 of us where on the same dining table for dinner. When we got onboard and received the information all 3 couples were on different dinner sittings, 1 couple in different restaurant and therefore of course all not together. When we tried to change this we were told we could then only have dinner at 9.30pm Why on earth would I want my dinner at 9.30pm!! The food on board was absolutely disgusting, to the point were it was almost inedible most days. This goes for the restaurant and the buffet. We ended up having to pay extra for the special restaurants just to be able to get (semi) decent food, with this racking up for 6 of us at about $600 per evening. The ports of call where nice but the times were just not practical. Feel like I might as well not bothered going to Puerto Rico as docking at 5pm and back on board at midnight is not really helpful to see somewhere the same goes for the Bahamas, docking at 12.30pm and on board for 5pm Embarkation was ok, fairly light lines compared to what I have seen before but disembarkation was another story, just chaos As someone that has been on over 50 cruises I will not be returning to MSC Read Less
Sail Date: March 2019
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in ... Read More
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in brown gravy. Mushroom caps should not be rock hard and ready for a sling shot. Gnocchi are meant to be soft and delicate, not torched to hard consistency. Do you inspect your plating before it leaves the kitchen? You might consider this. I could likely write pages on the quality of the food. Your Garden cafe has very poor choices compared to other lines. Ocean and Teppanaki are likely the only mediocre choices on this ship. If you are going to attempt Italian cuisine you should really consider consulting an Italian chef. Bar staff were the most pleasant, especially the gentleman running the Sugercane Mojito Bar. Some of the staff at the entrance to your dining options really need to brush up on customer service skills. First night on the ship I was appauled at the attitude of the woman at the entrance to Teppanaki. If you smoke, there is only one place at the back of the ship to do so. This area was closed every night for a private party. Smokers were moved to the race track deck to accommodate. Let’s move smoking to a deck with children rather than allow in the cigar lounge. Accommodating my spouse I could hear the anger of other cruisers. I was extremely disappointed in this line, having heard great reviews over the years. This was my first and last sailing on this line. Read Less
1 Helpful Vote
Sail Date: March 2019
This was my 15th cruise, 3rd with NCL. We chose this particular Spring Break cruise to join family with grandchildren. The shows we saw ("Priscella Queen of the Desert" & "Burn the Floor") were the best I've ... Read More
This was my 15th cruise, 3rd with NCL. We chose this particular Spring Break cruise to join family with grandchildren. The shows we saw ("Priscella Queen of the Desert" & "Burn the Floor") were the best I've seen on a cruise ship. Loved them. Wish we had known to make reservations for Cirque Du Soleil as soon as we got on board, before muster call. We couldn't get into that one. The food was OK. The service in the restaurants and bar areas was really spotty. Sometimes we had good service but at several meals the waiters acted as if it were an inconvenience to take our order. A large number of guests seemed to have drink packages. I had to wait in line as much as 15 minutes at the bar to get a glass of wine. The food at the Brazilian style Moderno specialty restaurant was quite nice. The main reason for my 2 star review was the debarkation "process". We did the "easy!!!" self assist in order to meet our shuttle to Orlando International. So did everyone else. It was pure chaos with no organization. Everyone was confused and asking which deck to go to. It was not published anywhere in the handouts nor on the TV information channel. The crew we asked gave us different answers. We ended up lugging our suitcases downstairs (30 minutes prior to debarkation time estimate) since the elevators were packed in both directions. By the time the cruise director announced "Deck 7" for self assist the crowd was out of control. We were directed to one "line" that extended from the front of the ship to the back. The "line" went down the entire length of the ship, around the dining room, outside and then back up to the front of the ship. Another "line" went roughly from the back to the front of the ship. There were almost no crew there to organize the lines. We saw only 1 crew member at the front and 1 at the back of the ship. It was a complete free-for-all with passengers coming down the elevators jumping in front of irate passengers that had been queued up for 45 minutes. IT TOOK 1-1/2 HOURS JUST TO GET OFF THE SHIP. The delays were totally on board. Customs and immigration were not backed up. We tipped a porter and went straight thru. The debarkation experience ruined the trip. Read Less
1 Helpful Vote
Sail Date: March 2019
We were so excited to go on the ship, we have cruised with RC many time and 1 time with Carnival,,, RC is our fav by fair!!! I had reservations about this cruise from the beginning when we booked it I wanted 5 cabins and upon paying for ... Read More
We were so excited to go on the ship, we have cruised with RC many time and 1 time with Carnival,,, RC is our fav by fair!!! I had reservations about this cruise from the beginning when we booked it I wanted 5 cabins and upon paying for them my credit card locked us out after the first 2 the sales lady said no worries we will hold and pay for the rest in the morning upon morning we lost 2 cabins ended up getting back 1 which left us with 4 cabins, we weren't happy but we settled. this trip ment a lot to us as my son was asking his gf to marry him on this cruise.. we book 4 aurea rooms and had extended balconies ( do not recommend) upon arrival we booked excursions within 3 hrs was told they could not get our excursion for St Thomas and had to settle for another one (this was after we were garenteed it) then in St marten the excursion we sat on atv's waiting while the business owner was bugging out about having to many people and not enough ATVs (we booked 9 of them and only 7 showed up in our family so they had 2 extra and still didn't have enough) after sitting in the hot sun for over 30 min watching the owner run around not knowing what to do we left and found dunn buggies and rented them, more fun and no aggreivation. Back on board food was horrible only ate 1 night in the dining room 4 nights in specailty rest and 2 in buffet... food never changed and was not very good, rude workers seemed the only time they were nice was when you paid for extra stuff 1 of the front desk ladies were down right rude to us when we were trying to take out cash for the next day in bahamas,,, we had aurea and the alcohol package sucks, if you want to upgrade it has to be everone in the room, tried to explain I do not drink due to health reasons but no leway on this rule. so paid for our drinks, on this ship everything cost extra and they still treat you like crap. we ended paying a ton extra I could have gone to Atlantis in the bahamas for a week for what I paid on this cruise and still have some leftover money ( and I have gone there for a week many times) The times on port are not great PR at 5pm and leave ST Maarteen by 2... The aurea private areas after 1st day no one checked to see if you have a card to get in and was always crowded there... the boat rocks constantly even when docked so no stability.. in general not happy with this cruiseline.. but was so glad to be with my grown children and hubby and watching my son propose on the boat... oh yeah cabin stunk like cigarettes most of the trip anll 4 of my cabins and they were not cleaned when we got there, they werent vacuuemed Read Less
Sail Date: March 2019
Family spring break cruise...cabin ok,3 drawers for clothes; .bathroom small, but adequate. Cabin steward left mid cruise,so got a new steward ;so accepting service. The ring a round was terrible,the people didn’t know what they ... Read More
Family spring break cruise...cabin ok,3 drawers for clothes; .bathroom small, but adequate. Cabin steward left mid cruise,so got a new steward ;so accepting service. The ring a round was terrible,the people didn’t know what they should have.TERRIBLE. Lines for everything at ship guest services. Corporate needs to train phone agents much better. They really don’t know about boat services. So Over spent on passes. Had to run down servers to get drink service.. Corporate needs to add more employees on this boat. Not enough to give adequate services. Took the grandkids 10 years ago and MSC was great, terrible now. Don’t recommend now or ever. I was not the only person not happy with the way they were handling things.. which surprised me. As I am picky. Grand son age 7 enjoyed it, 16-18 not so much. A lot of people said MSC is growing to fast, and not paying attention to quality control.. wicker chairs were in bad shape, and need replacement. Food was a little mediocre, hit and miss good one night, next not so good. Servers were good. NEED MORE KNOWLEDGEABLE STAFF, IN GUEST SERVICES. Although the young lady did try to help me for 20 minutes, but in the end I had to give up/eat $300.00. TO MANY PEOPLE.. Read Less
Sail Date: March 2019
We had high hopes for this cruise, but as soon as we embarked, we felt like we were going to have concerns. Embarkation was generally easy, we got onto the ship and registered our cruise card on the self kiosks, which was hassle free. We ... Read More
We had high hopes for this cruise, but as soon as we embarked, we felt like we were going to have concerns. Embarkation was generally easy, we got onto the ship and registered our cruise card on the self kiosks, which was hassle free. We went to our room, which an announcement was made they were ready, and after 5 minutes, we were kicked out by the cleaning staff, saying they were not done. That was a hassle. After finally getting into our room, we settled in. The cabin and ship overall was very clean, no complaints there, but the cabin design seems very inefficient, even for cruise lines. We sailed on Carnival, Royal Caribean, and Princess, and MSC was definitely the most cramped. We were not comfotable at all during the cruise in that respect. The dining experience on the ship was very bland, nothing was bad, but nothing was good. The two buffets were always crowded and difficult to find seating. They offered plenty of choices but nothing that was great. We did eat at the dining room each night and the service was okay for a cruise, not great but not bad. Not up to of our expectations. Food was very bland, but nothing bad, just average. Portions were also very small, which was fine for us but for someone expecting a large dinner, don't expect that much. The entertainment was okay, it seems like it was the exact same show every night with a different theme. Shows were 30 minutes and were generally entertaining. The theater is small, and you must reserve your seats ahead of time. We actually got kicked out of a show because we had the wrong time! Never seen anything like that before. What really made this cruise awful was the ports of call and the excursions. You are only in a few of these ports for 5 hours or less! After taking the shipboard excursions, we literally has to run back to the ship twice to make the all aboard. We did not get to see any shopping or dining in St. Maarten or Bahamas. The quality and organization of the excursions are the worst I have ever seen on a cruise. Most of the time for the excursion was travel. DO NOT TAKE THE Jeep Excursion on St. Maarten. I don't want to vent, but it ruined our trip. MSC's organization of getting people off the ship was also subpar. Everything else about our trip was subpar, the photo package was a nightmare, trying to sift through literally 10,000 photos to find yours was a joke. The internet package also eats your data very quickly, even when not using it, and everything they do on MSC is an upsell. I know they want you to upgrade, but MSC made it clear you cannot enjoy ar go into part of the ship unles you upgrade to a higher package. And finally, the service was not very good. The crew spoke very little English and did not seem to want to help. Something I also have never seen on a cruise. Overall, my interpretation would be, MSC is like a JV sports team, they are good enough to make the team, but not good enough to play on the Varsity squad. Definitely, felt like a tier 2 cruise line. Read Less
1 Helpful Vote
Sail Date: March 2019
I don't even know where to start! The rooms are horrible! A suite should not be called a suite! A family of 4 cannot fit in the room! A curtain separating the bathroom, who's idea was that no privacy! With the drinking package, ... Read More
I don't even know where to start! The rooms are horrible! A suite should not be called a suite! A family of 4 cannot fit in the room! A curtain separating the bathroom, who's idea was that no privacy! With the drinking package, you still get charged for the mini bar! Bottle Water is not included! The rooms were tiny. The bartenders were rude! They all had attitudes. Some ignored you at the bar. At least we waited 30 minutes for a drink! Not enough lounge chairs! The two small pools for 4k plus people is ridiculous! You had to wake up at 7am just to hold chairs! The bathrooms by the pool were disgusting!!!! No staff monitoring the bathrooms. No paper towels, sinks weren't working! Ughhh horrible! The staff were not friendly, not even at dinner. No one refilled the drinks! You had to asked! Not in royal Caribbean or carnival you have that problem. My kids could even go to the bar to get sodas! I bought the soda package for no reason! No designated section for kids to get their own sodas. The entertainment was so mediocre! No sports showing on TV, we.love basketball and we didn't even get to see any basketball not even in the sport bar (not sure why they call it a sports bar when the channel cannot be changed by the staff. The band at the pool deck was the only highlight of the day! The smoking section...wow right by the main pool bar and the pool! I had a headache for days! Everyone was complaining! The waiters, you had to hunt them down to get a drink! One of them even lost my room card and didn't even apologize. You had to wait at least 15 min for the elevators. The elevators had no AC. And then they disappeared for 40 minutes! We cruise regularly and this is by far the worst! Never ever again NCL! the process to leave the boat was chaos! You would think it would be better since it is every week! We didn't go to the last island due to the weather, which I knew it was a complete lie! Our family was looking forward to get off the boat! We couldn't wait to get off! We waited 7 months for This family vacation! We have royal Caribbean booked in November and my kids kept saying they couldn't wait for that! We were still on the boat and they wanted to leave! The casino is open to the main dining so the cigarette smoke was bad. No good channels to watch in your room. Overall I would never to NCL again. Overpriced, overrated, small staterooms. Read Less
1 Helpful Vote
Sail Date: March 2019
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were ... Read More
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were college students everywhere. We had to stand in long lines to get a drink. Loud partying all night in the halls and on the balconies. Forget getting a specialty dinner at a decent hour unless you want to eat at 9-10 pm at night. Had to wait in long lines for regular dining. Forget getting a sun cot on the pool deck. I saw a line of 6 to 7 cots open and asked the young lady if they were free. No, of course not. She was saving them all for her friends. Finally we decided to stay in our room most of the time instead of fighting the crowds. Also had to skip Stirrup Cay because of rough sea. So out of the 7 days we were at sea 5 of them. Not a good time at all!!! Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise was not worth the money! Most of the staff were not polite and definitely did not go out of their way to make it a great experience! It would take a very long time to get a drink. I got specialty dining and only got to eat at 2 ... Read More
This cruise was not worth the money! Most of the staff were not polite and definitely did not go out of their way to make it a great experience! It would take a very long time to get a drink. I got specialty dining and only got to eat at 2 restaurants in 7 days because I didnt reserve before getting on the ship! All the excursions were also booked and we didnt even get to stop on the last island, the trip to St Thomas was super short and we spent way too long of a time on a ship that was not pleasant to be on! Some of the activities on the ship for the kids were extra charges and not included. The ship is poorly organized and the dissembarkation was a complete nightmare and made no Sense...the only good experience was our housekeeper Andres who was helpful and pleasant! Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise