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5 Helpful Votes
Sail Date: June 2019
Our first cruise on the Anthem was March 2018. In a little over a year, there has been a general decline. Coordination was poor in several areas. We had Anytime Dining. When asking for a table for 4, you would have thought I asked for ... Read More
Our first cruise on the Anthem was March 2018. In a little over a year, there has been a general decline. Coordination was poor in several areas. We had Anytime Dining. When asking for a table for 4, you would have thought I asked for nuclear codes. Some nights, it took 4 or 5 staff members and several radio discussions to get a table assignment. One night, they sat us at a table in the hallway used by wait staff. We even had other cruisers sitting on a sofa next to us. Another huge step down was the Cruise Director. Last year we had Clo, this year Mitch. I know people seem to love Mitch, but I just don't see it. Mediocre Mitch. The CD Entertainment Staff was also a big step down. Last year, they were humorous and engaging. Not so this year. Technical difficulties appeared everywhere -- multiple shows rescheduled due to technical difficulties; Name that Tune only had 7 of 10 contestants due to technical difficulties; Royal IQ app that couldn't connect many times; the North Star didn't work in the 9 day cruise. But the big problem was in our friends' cabin (8222). Bed bugs were found on day 6. After one night, they had itching backs and thought it was soap. Looking past the huge miss on turn over day 1, Royal handled this horribly. A general message was left on their phone. What??? Someone should have met them when they came back on the boat or in their room, not a phone message. They were downgraded from their suite to a balcony, all their clothes and belongings taken away in clear plastic bags down the hallway. Royal dropped the ball again when NOTHING was offered to them. Show empathy, guest services, and throw them a specialty restaurant dinner while you figure out the next step. Throughout the days ahead, the only thing Royal offered was a future cruise credit for their original amount. Everything else was asked for by my friend. They did comp a cabana at Labadee and a specialty dinner, but only after they asked for it. Royal offered an onboard credit for this cruise. When my friends asked for the money to be changed, lower future credit and larger current cruise credit, corporate turned them down. They then received a form letter describing how they were unhappy that their cabin did not meet their expectations. Since when was a bed bug free cabin an "expectation". Read Less
3 Helpful Votes
Sail Date: June 2019
We went with family/friends. The ship is beautiful but is run very poorly. My room was dirty and I always bring Lysol wipes with me so I cleaned it myself. We saw the guy maybe 4 times and he was nice but not very thorough when ... Read More
We went with family/friends. The ship is beautiful but is run very poorly. My room was dirty and I always bring Lysol wipes with me so I cleaned it myself. We saw the guy maybe 4 times and he was nice but not very thorough when cleaning. (He left a plate with food on it for two days on the dresser). We were told out room was to have a see through balcony with glass and it had metal on the bottom so we couldn't see out unless we stood up. Very few people to help you navigate the ship and the signage is almost non existent. The maîtred in the ship restaruant was very good as was the mgr of the ship's buffet. The food was just okay; sometimes good and sometimes not so good. The ship has many drink packages and they screwed up most of them. The people on the ship including the employees complained where ever we went. More complaints than compliments. No need to get a drink package unless you plan to spend more than what you pay in drinks. Both with and without alcohol. The non alcohol package came with soft ice cream which they gave to anyone and it was rarely available but when the machines where working, it was very good. This package was supposed to come with flavored water etc... and they had no idea what this is. In other words we got screwed royally. The entertainment was good but very repetitive; acts were repeated each night to a different stage ie... lights, costumes etc... Some of them were very good and some seemed to need more practice as they were out of sync a lot when dancing. The stingray excursion in the Cayman's was excellent and I highly recommend it but it is less expensive going on your own than booking through the ship. The last day in the Bahamas was terrible as the ship failed to tell us that it was their labor day and most everything was closed so after walking around in the heat we went back to the ship's swimming pool. The pools are not big enough to accommodate the amount of people on the ship and not enough pool seating. The casino was just okay and I never saw all the games up and running at one time. Few personnel to take drink orders and fix machines when necessary. Not enough slot machines overall compared to other cruise lines. The bars were so understaffed that you had to wait and wait to just get a bottle of water. The people working there tried their best but they are so understaffed I can't express this enough. You wait forever to get someone to answer the phone when calling down to the desk. This ship is not ready for the American market. They cater to the European market. Americans expect to see people smiling and being nice, cleaning all the time and making sure you keep the germs to a minimum. This is not expected the European market I was told. I spoke with many people on this ship and only one person had all nice things to say. I am being very sincere and not exaggerating. I love to cruise but this is my first and last cruise on this cruise line. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose ship due to ports. This is our first carnival cruise although not our first cruise. We were on a family cruise celebrating my sons high school graduation! We are in our mid 40's with 2 teenage sons cruising. I'll ... Read More
We chose ship due to ports. This is our first carnival cruise although not our first cruise. We were on a family cruise celebrating my sons high school graduation! We are in our mid 40's with 2 teenage sons cruising. I'll start with the CONS: First off the Muster station drill.. Wow one gal had to be called 3 times at least! Not sure she ever showed up but we were held there nearly 45 mins to an hour shoulder to shoulder with other guests with little ventilation waiting on this lady to come for the drill! Why not do this in decks. There was a 60 second demo of how to use life vest and that was it - was played on the room TV too. Waste of time, people were so hot, crowded, and miserable. My hubby got pretty claustrophobic due to us waiting so long on one passenger. Ship was not clean, our balcony smelled like someone around was smoking all the time (even though not allowed and flares mine and my sons asthma), plexiglass on our balcony had handprints and smears (filthy) from previous guests, and dirty all over it (see pics). Food repetitive and got old fast. Other guests were entitled acting, loud, obnoxious, discourteous and we heard some bragging about being on 100% state/federal assistance programs! We felt like we were on a section 8/welfare cruise and I don't mean that rude, it is just the truth. Saw a previous review on this ship saying it was Jerry Springer type guests on here and I completely agree! The other passengers were pushing their way into food lines, like it was feeding time, loading plates to the brims, and just rude! It was gross to go through the buffet due to the people in the lines.. One lady got drunk and every night like clockwork went to the cabana staff (which were younger kids) and cussed them out and yelled until she got security there (that she asked for and was asking for the "Po-Po"). She needed to be contained and told this behavior wasn't allowed - I didn't take my kids on this ship to hear this language and see her trashy behavior. She was always claiming something she had was "stolen." Not sure why they continued serving alcohol to someone who was this loud, rude, cussing, and making such a scene - actually I do- for more $$ for carnival. These kids working didn't deserve this treatment either. They were doing their jobs trading in towels, but she felt she could tear them down and belittle them since she was drunk I guess.. The music was trashy and mostly rap- on repeat. No variances of music to accomodate other peoples music choices, but just for one set of guests in my opinion. There was no where you could go to get peace and quiet and relax on this ship. If you could find a quieter deck, there was a large white safety barrier blocking the ocean view. I asked a worker if I could put a chair on another deck which had a see through area and he said no. Like I mentioned above we were there for my sons graduation gift trip and he can not stand loud music and we found him hanging in the room most of the trip due to the loud chaotic environment. There were several pools rather than 1 large pool. They were either filled with little kids (packed full) or the adult pool which was a group of 20's age drunk men hitting on their girls for the day - which changed daily. Kind of entertaining I guess or disgusting. Swimsuits were minimal and should not allow thongs when people have kids on this ship. In the past when I cruised Royal Caribbean, the tipping was at the end of the ship and I felt like the staff/crew really worked for their tips. However, this ship I felt like an inconvenience (except in the formal dining room at night by wait staff). Staff and crew members (even the ones in all white or dressed up) would pass by in the halls or elevator and not say hello or engage in conversation. I've never experienced this before on other cruise lines. Their deli was one of the better places to eat but William who works there is rude and when I ordered my sandwich on a pretzel bun instead of the egg bun, he let out a huge sigh and rolled his eyes and was very rude in his tone and how he came across. They need to open a second deli somewhere in the ship - maybe in the O2 (teen hangout room) that was ALWAYS empty! The deli line was incredibly long every time! This should also tell them the food here is much better than the gross buffet. Wouldn't hurt to have just some chicken strips/fries on the buffet or something so you don' t have to wait in line for 30 mins for fries.. Desserts were beautiful and looked delicious but very disappointing when tasting. Only one worth the calories was the chocolate cheesecake one time. Toilets smelled so bad in our room, like a porta potty. Got worse everyday! Made you sick to use your own bathroom. My son (reason for our trip) was stoked for seafood on this trip. Said it wasn't really good, sushi (costs extra) was terrible and they did refund our money - thank you. But, I really expected good seafood and it wasn't tasty which was disappointing. In my opinion, they need to take a week off from cruising and update, renovate, and CLEAN this ship! I know they'd lose money not sailing for a week but this ship needs a good cleaning in corners, crevices, and scraping old rusty paint and re-painting. Decor needs updating. Bathroom counters etc are green in color. Cruise Director, Mat was funny to listen to but after day 2 or 3 he doesn't need to keep saying "Good morning ladies and gentleman, this is Mat your cruise director.." We know. He did do a good job entertaining - loved his laugh - was very genuine. The way he interacted with kids was funny and good too! Enjoyed Jake, Adele, and the other guy who MC'd too (can't remember his name-but bald and funny and had a b-day a few days after we got off the ship). We have teenage sons who loved the basketball courts they offered and had a lot of fun spending time there; staff was rude when they would come take the basketball away from these kids at 5:30 pm. Apparently there is a steakhouse underneath the courts so they don't allow them to play b-ball from 5:30-11pm. Therefore, every night we had to wait up til 1230 am so the kids could play ball from 11pm-12am. This is dumb. These kids paid the same as those ppl in the steakhouse to be here. Allowing them to have a ball from Noon-5:30pm then 11pm-12am needs to be re-evaluated or steakhouse moved - again maybe to the O2 lounge area that was always empty!!! Not a lot for teenage kids to do on this ship. Felt too old for the slides, pools were cramped with little kiddos, and not allowed in adult pools so they never stepped into a pool on the ship :( O2 lounge was empty as I stated above. Flags on the ship are a bit disrespectful and need to be replaced, they are torn up (see pics) Guests on this ship could not follow simple directions as I mentioned before they are all entitled. Now, there were a few normal people on here but not many. Mat the cruise director would give simple instructions for disembarkment process and no one could listen. We were on express disembark where we took our own luggage -haha it was anything but express. We were supposed to be off at 0830 and we didn't get off until 1010am due to the entitlement of others going before their deck was called. Literally waited on deck, in hallways, and theatre for 2 hours elbow to elbow with thousands of guests. Carnival said it was not their fault but one would think this was the first time they've ever emptied a ship! You need staff who are assertive and shut the elevators off! Mark off stair wells etc.. Had a lady keep saying "if you aren't on the stairs don't come down, if you are on an elevator, stay on and go back up to deck 9." If you have 1 crew for every 3 guests, put people at the top of the stairs and enforce it, shut down the elevators, get control of the unruly pushy guests! No one listened to her and just kept piling down the staircases and pushing their way through - we had to sit in the theatre for a while until we could get off due to this. This process needs re-vamped as well. King bed is only 2 twins pushed together..Don't fall in the crack when they move apart during the night! lol Elevators were Slllloooowww! Then when they opened, people would get on before letting others off which is super frustrating for a week straight. I was in the casino waiting on my husband and I was peering out a window looking at the ocean. A crew member came over and shut the shades to the window I was standing in front of.. I nicely said, "I was looking out that window at the ocean." and he said, "Oh sorry and proceeded to close the shades! What kind of customer satisfaction/service does this show? This was pretty much how all the crew treated us on this ship. Only Johnny (cabin steward) went out of his way to be kind and do a fabulous job! I've had 4 knee surgeries in past 1.5 years and I always liked going to the top decks on the ship to look out but elevators didn't go to the 11 and 12 floors and was definitely harder for me to get up the stairs but I made it. Would be nice if they had some way for people with knee issues/handicap guests to get to the top, this was the best view and somewhat quieter depending on what area of ship you were on. PROs The dancers/performers (4 women, 4 men) were amazing! We enjoyed each show each night, our favorite was the Flicks night. Their costumes could be a little less "cheeky" and showy of their butt cheeks and still have the same impact. They are talented and great singers/dancers. Their choreography is amazing and well rehearsed/performed! This was a huge highlight to us. Johnny our room steward was the only staff who was smiling, greeted me by name and kind. He did a great job and loved his towel animals each night!! Guest Services was very helpful booking an excursion after hours and in helping with anything we needed. Pools were drained, scrubbed well. That was reassuring as I mentioned above full of kids or 'horny' adults.. The staff really took their time and really cleaned these well when I watched one evening from afar. I wish they cleaned the whole ship like this! When waiting to get off ship on last day, Jesse was out working very hard scraping and re-varnishing benches around the pool. He was a hard worker and did a great job! Carnival Deli, 24 hour pizza, frozen yogurt, and Guys burgers were good - but only so many burgers you can eat in a week! PG comedian shows were hilarious! Loved Mr. Winfield the most. Went to an adult only once and stayed for Read Less
1 Helpful Vote
Sail Date: May 2019
This was not a long planned cruise; it was a spur of the moment trip. Cruise originated out of Baltimore. We are within driving distance to Baltimore. Embarkation was very smooth, parked car in port lot and we were on our way. There ... Read More
This was not a long planned cruise; it was a spur of the moment trip. Cruise originated out of Baltimore. We are within driving distance to Baltimore. Embarkation was very smooth, parked car in port lot and we were on our way. There was a glitch in our dining reservations, so our first stop was to straighten out our sitting. We were accommodated by a very pleasant young crew member. Onward to Lido deck for lunch. We were met by a crowd as expected. What we did not expect is the lack of servers at food stations. The lines were so long. These lines were an every day occurrence. Often there was only one server at each station. Our luggage had not yet arrived in our cabin. We did some exploring; familiarizing ourselves with the ship. We went to dinner, then rechecked our cabin. Our luggage was there. There were announcements by our cruise director, Savannah. We had NO idea what she said. Her speech was rapid fire, I thought she was swallowing the mic. She needs elocution lessons and good advice on the proper use of a public address system. This problem continued throughout the cruise. Later in the cruise my husband and I were in the red frog pub. Savannah happened to come along to the pub and sat at the bar. The bartender was asking my husband what he would like. Savannah interrupts telling the bartender to take care of her friend. The young female bartender remarked she would after she took care of people who were there first. Because the bartender spoke up, her tip reflected my husband’s appreciation. I thought this was a deplorable maneuver by a cruise director. I was told by a crew member she was onboard for only about 2 weeks. Perhaps she is new in the position and simply lacks training and experience. We went to a few shows, comedy acts and sing alongs. They were all very good. I am always impressed with Carnival’s theatre. The aisles are wide and drinks are not passing through a half dozen hands to get to you. The sofas and cocktail tables are a nice touch. Our cabin 8168 was comfortable. There is only ONE outlet. It needed to be replaced, the plug was constantly falling out of it. The balcony ceiling was flaking off. Subsequently white chips were all over the lounge chairs. Beware of clothing, make sure there is a towel down first. The public restrooms were recently updated. They were always clean and well maintained. We spent a lot of time in the serenity area of the ship. It was nice. They actually did police the area for chair hogs. It was nice to see this being done. We visited Grand Turk, Half Moon Cay and Freeport. We took a carnival sponsored bus tour. It was 2 hours long, well done and interesting. We tendered into Half Moon. The beach was beautiful, barbecue on island was okay. We only walked through the local huts on Freeport. It was the most commercialized port I have ever seen; not really worth getting off the ship. We enjoyed perfect weather the entire cruise. The main dining room for dinner was very nice. A little entertainment every night was a nice touch. The food was mediocre. Appetizers and desserts were just about the same every night, limited offerings. Our dining staff were all accommodating and very pleasant. The debarkation process was smooth. It was well organized and moved quickly. We had not sailed carnival for a number of years. The quality has deteriorated over time. This ship needs a long dry dock. It’s decore is dark and dreary and the ship is showing signs of wear. I would not recommend this ship overall. Read Less
4 Helpful Votes
Sail Date: May 2019
Had to go or risk divorce. I think cruising is just a bad idea all around and would have (never would cruise if given a choice) chosen a much smaller and cheaper cruise but I was out voted 3-1. RC does many things very well and they are ... Read More
Had to go or risk divorce. I think cruising is just a bad idea all around and would have (never would cruise if given a choice) chosen a much smaller and cheaper cruise but I was out voted 3-1. RC does many things very well and they are good at keeping you happy. Due to a TA mistake we ended up with an interior balcony and hated it. Why spend 5K on a trip to have a balcony that overlooks a mall or park? We are water people and love to sit and watch the water. First morning I went to the service desk to try to upgrade but they were full and could not help. Typical on a cruise everyone has their hand out to try to make more money. Drinks were 8-14$ and I still can't get a medium ale onboard. (dark Irish beer or bud/miller) St Kitts was nice. We got on a private taxi and had a nice tour with good history and some beach time. You must find Hawks Taxis and Tours if you go. They are on FB. He is a great host and was very nice to talk with. He gave us far more than he had to after the tour by dropping us at the beach and then picking us up later. Very good history lessons and I liked supporting an independent who was (hopefully not ) shaken down by RCL. USVI stop was typical and quite unbearable and I almost lost it with the same old shops ands loud music everywhere. Coco Cay was very well done and we loved just sitting on the beach. Tried the big pool with swim up bar but the music was very loud. Kind of sad that RC would completely upend a complete island and turn it into a water park beach area in the middle of a nice set of islands but that is the cruise industry... Food onboard was generally decent but as a lactose intolerant vegetarian I found the labeling could have been better. They had GF options but were lacking on vegetarian choices. Is it really that hard to have a few more options even if they had to be cooked to order? Main dinning room was very nice and staff and service were great. Many people in the buffet did not understand the etiquette of waiting in line and would just cut in a reach for what they wanted. The Bistro was very good and love the presentation of food. Many great desserts. The pasta dishes made to order were excellent. Getting only what you want pan cooked and mixed in front of you is very nice. I hate the way cruise lines overwhelm and shakedown the local economies. Hate the herd mentality. On this ship there were many kids and I prefer to have peace and quiet. The pool music was turned up after 12-2pm and we often had good pool seats but were driven out by 2 ish due to noise from live reggae or speakers blasting music. I hope I am never captive to a steel drum/reggae band again. Smoke from the smoking area will carry a long ways in the wind and was gross. Three in our party loved the trip and I survived. Just not for me...This was my 4th cruise and next time I will gladly send my wife without me as she done before. And remember all those workers who often work 10-12 hour days for$ 6-900 per month and hardly see any daylight or fresh air. Items listed below are just my thoughts and do not reflect all. Read Less
1 Helpful Vote
Sail Date: May 2019
I was offered a deal for this trip which included alcohol and some beverages. The price was not to bad. With that said, here are the bullet points. I will list the bad first so we can end this on a good note for MSC. I had heard that ... Read More
I was offered a deal for this trip which included alcohol and some beverages. The price was not to bad. With that said, here are the bullet points. I will list the bad first so we can end this on a good note for MSC. I had heard that getting on and off the ship was quite difficult. We didn't have to much trouble except they had two men double booked into our room with my fiancé and I. They didn't take them off but just said not to worry about it. We kept seeing their names of everything we did for about 3 days and then were removed from the list. At most ports they only had one person doing disembarkations even when there were 3 stations. We did see them use 3 people twice and when we left the ship on the last day. The first thing that happened which was not the way to set the mood was that I went to the bar and asked for a glass of prosecco or champagne (our drink package included all beer and wine and bottom shelf cocktails up to $6) and was told quite rudely that it wasn't included in my package. After paying for a glass I went to a different bar and was told the same thing. At dinner they brought the wine list and there was champagne for $6. I asked and the waiter said, of course its included, with a very nice smile. This continued for the next few days with one bartender saying yet and one saying no. At the CC cocktail event I asked to speak to the bar manager. A not so very pleasant individual who said there must be a lack of understanding and communication and walked away. Not sure if he said anything to the staff but I didn't have that problem again. The room was clean and well furnished but with only a chair in the room and two small draws like sock draws there was no place to put our clothes. We had to live out of our luggage for 8 days which we had to put on the chair and the two small nightstands we had to bring around for that purpose. Food, While I wasn't impressed with the food it wasn't terrible. Not what I would expect from a European cruise line, especially the Italian items. The tiramisu was nothing but sponge cake with not lady finger to be found. The chicken parm, I don't even know what to say about that. We left dinner without eating and went to the buffet, on ITALIAN NIGHT, on an Italian cruise line!! I am posting some pictures to show some of these things as well. WE did pay for the upgrade to two dinners. What is called the duo. We chose the steak restaurant and the Asian restaurant. We didn't really see anything on the menu that came in the package but was told that if we want to upgrade we would only pay half of the listed price, remember, on top of what we paid which was about $35 a person per meal. We upgraded to a tomahawk steak for two and two main lobster tails (see picture of tails and menu). these were not Maine lobsters but warm water tails. The steak was cooked almost to perfection but wasn't seasoned to much. Kind of bland. The tails ( we ordered 2) were quite small. When the bill came they had charged us full price for the tails and half price for the steak. They said that only one item would be reduced, of course. The bill was about $159 plus what we paid already and we were about $230. Little steep in my book Entertainment reviews were not very good. Complaining that there was a lot of opera. Not on this cruise. Entertainment wasn't bad. Not a big as other lines I've been on but ok. Its not a very big theatre so not very big shows. Mostly circus type theatre. Acrobatics on the stage with singing. I do not understand why they put a platform in the middle of the pool deck. I see the big H (helicopter) on it so it may have been required by law but to cut your pool deck by more than half was a mistake. It was very hard to find a lounge chair and if you went up to the other levels they allow smoking, including cigar smoking. We had to move quite a few times. The itinerary for the ports was done poorly. We got to Puerto Rico at 5 PM and left at 11:30pm. Not much you can do or see at night. St. Thomas was full day and our best port. St. Marteen was another half day from 11:30-5:30. Nassau was also a half day. Maybe loose a port and stay longer. For the first 4-5 days there are people trying to sell you upgrades to both dinners and drinks. It was a little much after the first day. With all that negativity here are some pluses. Our cabin steward was awesome. Always there and if we had a request he was right on it. The ship was clean and neat, if not laid out to get from one end to the other without changing floors. The food in the buffet was decent, not great, but not bad. At the Cruise Critic cocktail event the captain honestly told us the reason for the cocktails and cake was so we would all write wonderful reviews. I'm glad for his honesty but that's a little much. Read Less
1 Helpful Vote
Sail Date: May 2019
Went with 30+ neighbors. Everyone was saying they should have had 500 less people and 500 more staff positions. First day was a nightmare. Door key wouldn't work; was told to go to guest services. Since it was day one and crowded ... Read More
Went with 30+ neighbors. Everyone was saying they should have had 500 less people and 500 more staff positions. First day was a nightmare. Door key wouldn't work; was told to go to guest services. Since it was day one and crowded we waited in line at least 30-40 minutes. It was a little before 2:00 p.m. so was told it should work now. Went back up and it didn't work. Asked room steward to let us in but he said we would have to go to guest services. Another trip and waiting in LONG line and they gave us new keys. Back up 9 floors and long walk to room (still carrying luggage we came on board with) - new key didn't work. Another ten minutes to get to deck five (elevators took 2 times to get onto due to crowd). Waited in line another half hour. Was told this time to go to room and they would have someone meet us there. Waited at our room for almost an hour. I even pretended to have had an issue and laid in the middle of the hallway hoping to have someone come to us instead of us going to them. After 20 minutes I realized cameras were of no value (except in Casino - lol). FOURTH time went down to guest services, waited in line a half hour and was told I probably had the wrong room or wasn't using key correctly - REALLY??? TRYING HARD to keep my patience (wasted 3-4 hours by now), so this time someone came up with us. Of COURSE he couldn't get into room and then determined it was the card reader and SOMEONE WOULD COME TO OUR ROOM AND FIX IT IN TEN MINUTES (we at least were FINALLY left into our room at this point). We waited two hours - phone didn't have any extensions to call and I think I hit about every extension possible to no avail). By the way, we were told the room steward had the afternoon off after getting our rooms ready (we found a housekeeper on another floor before we got left into our room and that is what she told us - after she came and tried our keys to no avail too). So finally our room steward returned and called for help on his phone. Someone came and HONEST TO GOD - SAID HE WOULD RETURN SHORTLY - I EVEN SAID HOW MANY MINUTES AND HE SAID GIVE ME 10-15. Well, NO ONE FREAKINIG RETURNED. We missed dinner and we were furious. Since we were there with 30+ neighbors they told us to let them know as they should at least offer us a specialty dinner or one day refund. After very nicely explaining what happened at guest services they let us talk to someone else and told us to stop down later or tomorrow and they would let me know what they would do. Stopped down the next day and nothing was done. The guy could see from the screen that we had issues and went back into a room and told us they would send something to our room. And guess what they sent for eight hours of NOTHING but aggravation - a simple bottle of champagne. Other than that, food was nothing like other cruise lines and elevators were atrocious - so crowded that most times it was impossible to get on first time. Buffet was a zoo - you couldn't even walk around to get your food. The ship was beautiful though. Read Less
4 Helpful Votes
Sail Date: May 2019
I’m a silver latitudes, almost gold level. Have also cruised princess and carnival. Embarked out of Miami, got to the pier at 10:30, group 3 boarding card. The rear gang plank broke, so we weren’t called to get on the ship till 1:30pm. ... Read More
I’m a silver latitudes, almost gold level. Have also cruised princess and carnival. Embarked out of Miami, got to the pier at 10:30, group 3 boarding card. The rear gang plank broke, so we weren’t called to get on the ship till 1:30pm. Once onboard I went immediately to get cirque show tickets only to be told that show was cancelled. Stayed on deck 5 a large family ocean view, which was a good size for 4 adults. The casino was the worst ever. Many complaints about tightness if machines, but you are in international waters so remember us governing rules don’t apply. 1st night someone will win big to draw you in. After that it’s all downhill. A costly, painful lesson. I lost enough to have stayed in Haven, elevated to pearl level mid cruise, and not once did a casino host ever come and introduce themselves to me. I finally went to desk and asked for the head host. He was nice, however didn’t even comp our alcohol on board or 3% money charge fee. I’m not an alcohol drinker, so the drink package wasn’t a deal for us. The casino and mid ship is Saturated with smoke smell that goes up the center of the ship, even to the 8th deck. We felt nickeled and dimed to death on this ship. A comment we heard by many we talked to. You can charge gambling money to your card, at a 3% fee, which really adds up, 15 bucks a day per person room gratuity. There were 4 in our room(420 bucks for the week). And even if you purchase the drink package which includes a 20% gratuity, you are automatically charged another 20% gratuity per drink. Bought the soda package for me and my daughter. Soda on the entire ship lacks carbonation. Of course you will pay for almost all entertainment, bingo, deal or no deal, photos, etc etc. If you want a lounge chair at the pool, expect to save one by 8am, or you are out of luck. Not enough drink waiters at the pool, waited 15 minutes standing at bars to get a drink or soda. One pool waiter told the lady lying next to me that it would be better for her to go to the bar herself and get a drink, that he would be about 30 minutes. She gave him her card and order, and it was about 30 minute wait before he returned. She was a gold latitudes member and said this was worst service she had ever had on Norwegian. Said she hadn’t had her room made up in 2 days. Our cabin steward Erwin was wonderful. And jenelean our server in the Manhattan room was great. We ate there 3 nights and requested her area. Food overall was average to good. Paid extra for Tappanyaki, it was our best meal, huge portions and fun meal. I booked our excursions, shows, and dining prior to boarding. If you wait you may get shut out on your dates and times. Staff was nice overall, just seemed a little overworked and not enough of them. Read Less
1 Helpful Vote
Sail Date: May 2019
On this cruise,the quality of all the baked goods.Bread,rolls,and even paid for desserts from the coffee shop,where dry,tasteless and barely edible.There was no room service menu,(except morning menu),in our room.And the bread ,that was ... Read More
On this cruise,the quality of all the baked goods.Bread,rolls,and even paid for desserts from the coffee shop,where dry,tasteless and barely edible.There was no room service menu,(except morning menu),in our room.And the bread ,that was supposed to be toast was like warmed up stale bread.And the biscuit on the sausage biscuit we paid for was nothing like biscuit texture,from that menu.We requested Anytime seating,and a table for 2.And their idea of a table for 2 is now,2 person tables,shoved so close together,with other tables for 2.That you bump arms with the people sitting next to you.And a private conversation is completely out of the question.The entertainment was a whole lot of trivia.And very little live music.In anything but the showroom.Our room steward was told to not come to our room,before 12pm.Because my husband likes to stay up and watch all the late shows.He consistently tried to come in each day.And after my husband told him the third time.He started cleaning the adjoining room next door and smacked the vacuum cleaner on the door.And we could hear him laughing about it each day.The quality of this cruise,has me really hoping this isn't Carnivals new norm.As we have an Alaska cruise in August. Read Less
1 Helpful Vote
Sail Date: May 2019
Ive been on 4 carnival cruises and this by far was the worst one. I don't even know where to begin. The boat constantly smelt like donkey butt, walking up and down the hallway to our room made me want to vomit countless times. The ... Read More
Ive been on 4 carnival cruises and this by far was the worst one. I don't even know where to begin. The boat constantly smelt like donkey butt, walking up and down the hallway to our room made me want to vomit countless times. The only good food on the boat was Guys Burger Joint and the breakfast buffet in the mornings. The customer service was TRASH, i couldn't believe it. My boyfriend and i had a couples massage that was roughly around $300 us (were from Canada) and i felt so sick through-out the entire thing, i said no hot rocks and the lady still put hot rocks. I had to rush away after because i was going to get sick. Later that night we received a voucher for $50 off at the spa & we thought oh well we just had a massage, lets see if we can use this towards it since we didn't plan on going again. We went down to the guest services and the guy explained that the spa was a different company so we would have to go ask them but that he didn't think it would be a problem. Well... we get up to the spa and explain our situation and politely ask and the lady immediately had such bad attitude and was like " no they're delivered at a specific time, you can't use it towards that but you can put it to another service." and gave us the b****iest look. We just walked away in complete dissatisfaction. We also both purchased the "social plan" wifi which only allows you to go on facebook, messenger, and snapchat and the top airline sites for $50.. the other Carnival i went on was $10 a day for all around wifi, which is how it should've been. This one didn't work while we were in our room, we had to go all over the boat just to get it to work, i tried to video call my mother via messenger like it says and it wouldn't work. Regular features on those sites weren't working either. We were so angry and annoyed at this point in the cruise. We went down to the guest services and explained to them everything and expressed how it wasn't fair and once again, TRASH customer service. The lady just looked at us and was so quiet and just said video calling doesn't work for our plan (it never said that when we purchased) and said there was nothing she can do and just kept looking around. We walked away again! so fed up of carnival. Its not over yet, we were at the bar one night and we just wanted gingerale because i was not feeling well and to be fare, it wasn't that busy. My boyfriend was trying to get the bartenders attention for a can of gingerale and he just straight up YELLED at us and said "are you next?!"with the dirtiest look on his face. It was so rude! Also every set of cutlery i grabbed whilst aboard was dirty, it was disgusting.Theres probably more but I'm going to end it with this last one. Every single time we got pizza from the 24 hr pizza place, it was burnt. EVERY SINGLE TIME. So on our last night i was so FED UP of everything and the service i was getting that i decided to ask the guy for "non burnt lightly toasted pizza" when he handed me yet another burnt pizza. He looked so annoyed with me and just gave the burnt one he tried to give to me to the lady behind me and she looked so displeased. I explained ill wait and he just gave me a dirty look. the fresh one came out and he only gave me 2 slices of it and i said no i want a full one please.. once again ANOTHER dirty look. Then my boyfriend asked for him to politely refill the parmesan when he had a chance and he then again just gave him the dirtiest look. LIKE IM SORRY BUT WE PAID FOR THIS, FOR EVERYTHING AND IT WAS JUST COMPLETELY UNACCEPTABLE. I will never sail carnival again. Read Less
4 Helpful Votes
Sail Date: May 2019
We have sailed on all the RCI big ships and have always enjoyed those cruises. This ship had some interesting new features like the musical stairway to the buffet and the Mexican cafe. It also had some downgrades like the public restrooms ... Read More
We have sailed on all the RCI big ships and have always enjoyed those cruises. This ship had some interesting new features like the musical stairway to the buffet and the Mexican cafe. It also had some downgrades like the public restrooms with paper towels that disintegrated in your hands. The food was okay but their steak and prime rib, even in Cagney's Steakhouse, was chewy and fatty. The shows were excellent as they always are on RCI. But there were over 900 children on this ship and we saw and heard every one of them. The noise level was incredible. The was no place to enjoy a quiet meal. Even the Solarium which is for adults only had kids in the bistro. Getting a chair around the pool in the Solarium was a challenge and even though the hot tubs hold over 20 people, late afternoon was the only time we could get in. This was truly a ship for young families. Parents take their children out of school anytime of the year so even our strategy of never cruising when kids are on school vacation doesn't apply anymore. If you are over 60 years old, this is not the ship for you. Read Less
5 Helpful Votes
Sail Date: May 2019
Talk about going back in time and squeezing every inch out of stateroom layout -- Symphony of the seas excelled in this. From the 6 1/2" wide nightstands, to the 12" clearance from side of bed to balcony sliding glass door, to ... Read More
Talk about going back in time and squeezing every inch out of stateroom layout -- Symphony of the seas excelled in this. From the 6 1/2" wide nightstands, to the 12" clearance from side of bed to balcony sliding glass door, to having to close the TV to the wall to walk past, to no place to sit anything down because they removed the coffee table - They did it all in an Oceanview balcony stateroom, Category 4D. Uncomfortable for two people, let alone more. Shows were poor - we were not the only ones who left early at their latest rendition of Hairspray, and the Hiro water show (no swimming or diving - just kicking water and yelling), and Flight. An unexpected delight was Skate 2.0, an non-reservation ice skating show that was fantastic. Main dining room was total disorganization. Our reserved table was given away two nights in a row even though the Maître De was fully aware of the problem Read Less
4 Helpful Votes
Sail Date: May 2019
I have cruised with Royal 10 times over the past 10 years and have been on a number of their ships including the sister ship Allure of the Seas. This cruise on Symphony was plagued with issues from poorly trained guest services employees ... Read More
I have cruised with Royal 10 times over the past 10 years and have been on a number of their ships including the sister ship Allure of the Seas. This cruise on Symphony was plagued with issues from poorly trained guest services employees to the bar staff and availability of little things like soda and straws. This ship is clearly trying to be eco conscious however is missing the mark BIG time... The rooms aren’t as clean and as fresh smelling then they were in the past. The shower water pressure is much lower vs. older ships. They have also resorted to providing paper straws (I have no issue with this) in a plastic disposable cup!!! What’s the point!? There were dozens of plastic cups in the water from the ones on the pier when you get back on the ship at a stop to all throughout Haiti... The general areas of this ship are often dirty and in some cases even smell... Finally I purchased the KEY for many of its benefits and unfortunately few of them actually worked. Most of the employees didn’t know much about it and resulted in few actual benefits received. Although a promising feature I would NOT RECOMMEND the Key on Symphony. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this inaugural cruise of the Sunrise as we were travelling Virginia, D.C. and Outer Banks of North Carolina at the time so departure port was very convenient. This was going to be our first trip to the Caribbean and we hoped that ... Read More
We chose this inaugural cruise of the Sunrise as we were travelling Virginia, D.C. and Outer Banks of North Carolina at the time so departure port was very convenient. This was going to be our first trip to the Caribbean and we hoped that Carnival would similar standards to Holland America as they are the same company. Although we are not big party animals or boozers, we got the impression from pre-cruise reviews that there were plenty of opportunities for quiet times to enjoy the hot tub and adult-only space called Serenity. We are obviously not Carnival’s target market. We arrived at Norfolk port at 2 pm for 3pm boarding. As boarding was strictly scheduled, we figured we’d just walk aboard, have a coffee and snack, then unpack our bags. We had last eaten at 10am. We were told in the boarding line there would be snacks, sandwiches and pizza available when we got on board. Boarding took 3 1/2 hours! No snacks or water were available in line or when we boarded; snack bars were all closed. Our dinner was booked for 8:30. Bartenders gave preferential service to alcohol consumers over those of us who needed water. Most of our luggage arrived in our cabin before we did, and the cabin was very nice. However, before we could unpack we had to do a thorough dusting with wet facecloths as all surfaces were covered in sawdust. A female cabin steward introduced herself shortly after our arrival and asked our preferences for cleaning, robes etc. We never saw her again, nor did we ever get our robes. Cleaning was hit and miss with dirty rags found behind lamps, on floor, etc. We didn’t get water glasses until day 4. I asked a male cabin attendant if there was hair conditioner or body lotion provided. No, you have to buy these. Hairdryer had a concealed plug connected in a drawer with a 1 foot cord. Would have to put your head in the drawer to use it! When we booked our cruise early February, we were told “anytime dining” was fully booked and our only choice was late dining at 8:30pm which doesn’t suit our schedule or health. Carnival would not budge on this for us despite digestive issues and being early risers. We spoke to a very helpful maître d our first evening and she changed our dining quite easily to 6:00 if we were willing to eat with another couple, which we were. When we arrived next night for dinner at our assigned table, the couple we were put with refused to let us sit with them. After much fuss, the dining room manager asked us to wait in the bar outside until they could find us somewhere else. We waited an hour and weren’t even offered a drink or anything to make up for this embarrassing fiasco. Our waiters in the dining room for the rest of the week were great, but food was just okay. There is no real butter on board, only watery whipped butter, and no cheese taste to the cheesecake, or real cream in the desserts. Meat and fish were mediocre quality and portions were small. Steaks were tough. When I ordered a bottle of wine the first night (to be kept for subsequent nights), the waiter dropped the cork in the floor, then picked it up and put it back on my bottle. The Lido was a disaster. Unlike Holland America where you go to a food station for whatever you want, such as salad, fruit, dessert, eggs, sandwiches, pasta, etc., one must wait in a painfully long slow line just to get a box of cereal or piece of toast. Oh yeah, no butter for toast. Toast is premade and cold. Only 2 fruits offered all week. You can get eggs at another station, but nothing to go with it. Hygiene was lacking. Sanitizer dispensers were usually empty and hand washing stations had no soap. Coffee and beverages were regularly slopped all over the floor — why not have a coffee server making the rounds at breakfast. Nice desserts served after lunch, but only one station with long lines. Guy BBQ got shut down on day 2 for some reason, but Guys burger bar was good, as was the pizza. Mexican Cantina lacked hygiene precautions for condiments, and the added cost seafood stand was a rip off for simple fish and chips which should have been included for a lunch option. The adult only Serenity area is a joke. All lounges are scooped up at the crack of dawn and hogged all day — no enforcement when held by towels and books. Most loungers have no umbrella or shelter from sun. Too high to climb on rough sea days. Area shared with kids running up stairs to get to water slide. The hot tubs and pools were jammed with people lounging on the edges with their drinks; too crowded to get in for a dip. The excessively loud music and rah-rah-rah yelling of the “fun team” around the pool area was really annoying (is this kind of forced fun really fun?). Overall we found the ship just had too many people to find a spot to read a book, have a conversation or just relax and watch the ocean. The ship itself was quite filthy and ill prepared. Washrooms we’re closed as toilets backed up, bands had to play ‘unplugged’ due to electrical failures, toilets and showers stopped working in cabins with no explanation given, and staff just standing around eating areas while tables went uncleared. The stop at Half Moon Cay was the highlight; most beautiful beach and waters I have ever been to. Only complaint was lack of shade or umbrellas in the afternoon. Would have like to stay longer but couldn’t find shelter. Freeport doesn’t have anything to offer unless you pay for an excursion to get away from this huge industrial port. Grand Turk was okay except for blasting really offensive rap music on beach, certainly not suitable for young kids. Read Less
5 Helpful Votes
Sail Date: April 2019
Picked the cruise due to origination from Norfolk. Also read that this ship had been just been refitted and the price was reasonable. Embarkation was a problem with long lines and open to weather. Fortunately it did not rain as many ... Read More
Picked the cruise due to origination from Norfolk. Also read that this ship had been just been refitted and the price was reasonable. Embarkation was a problem with long lines and open to weather. Fortunately it did not rain as many would have been soaked. once on board things went pretty smooth. Buffet was extremely busy and not enough space and food was warm but not hot. First night dinner was average with dinner warm and a strong smell of sewage just outside the restaurant entrance. Many of the public restrooms were closed and many rooms on the 6th deck had toilet problems. Customer service said this was first trip after refit and problems are expected. The toilet problems went on for two days. The movie channel worked sporadically and the internet system was a joke. The last day of the trip was the first day that we had a "hot" not lukewarm breakfast. Most of the crew members were good as they did not cause the ship problems and they did the best they could. The entertainment was poor with the exception of the Cruise Director "Chris" who was the best we have seen on any cruise. This was our first and last Carnival cruise. Too many issues. The best decision we made was to pick a 7 day cruise as opposed to a 14 day cruise. Read Less
20 Helpful Votes
Sail Date: April 2019
We chose this cruise because it was very inexpensive and we did not have to fly to Norfolk. We did upgrade to a Cloud 9 Spa cabin for a fee. If this was my first cruise I would never return. Because I know it can be fun and a great ... Read More
We chose this cruise because it was very inexpensive and we did not have to fly to Norfolk. We did upgrade to a Cloud 9 Spa cabin for a fee. If this was my first cruise I would never return. Because I know it can be fun and a great time, I was terribly disappointed in the experience and would never return to this ship. While waiting for my ride from terminal I wanted to tell those new arrivals to run and not get on the ship. I am questioning Carnival overall. They needed another week to complete the finishes. Embarkation • Arrived at our appointed time 3:00pm and the line was wrapped all around the outside of the terminal at least 2 hours deep and moving slowly. Thankfully it was not raining. It appeared as if no one told Carnival that their ship was leaving at 6:00pm that day. We set sail at 8:00pm. Stateroom • Paid for a Cloud 9 spa cabin 1102. This upcharge included access to the thermal suite in the Spa. It was also supposed to provide “spa” toiletries in your cabin, spa robe and slippers. After 2 days and no toiletries we asked what we were supposed to have. The Spa manager said Elemis products however, they were not on board. We saw a lady in the spa wearing a brand new spa robe and slippers. After asking for spa robes and slippers we received old robes left over that had obviously been washed and not dried several times. • No ice bucket. When we asked for ice we received an uncovered plastic tub for which they sell multiple beers full of ice in our cabin. No tongs no cover, just a tub of ice. Bless her heart she brought it every day. Spa • If you do not have a spa cabin you can pay $129 for unlimited access to the thermal suite. • The steam sauna when working was dark and water pooled on the floor with sediment. The dry sauna and infrared salt room had construction dust everywhere and there were obvious splinters on the newly constructed seating. All three were in various states of repair during the cruise. • The warm thermal recliners were awesome. However, they are positioned directly under overhead lights which are too bright and the music is too loud coupled with the hammering of sauna repairs was anything but relaxing. In that same area is an aromatherapy color Chroma shower. Did not use. However, they will make a custom scrub for you to use in that shower. Fitness Center • New equipment. Nice assortment. • A large pile of construction debris left next to the rowers. Dust everywhere all over the floor, mats everywhere. Tape on all of the mirrors as if they just put them up that day. No one came during the entire trip to remove tape for construct junk or to even wipe down the floors. Dining • Guys Pig and Anchor was not open for business. • The main dining rooms had been nicely refurbished. Brighter not hazy. However, that new carpet was shedding like a large hairy dog. Big tufts of carpet fiber were rolling like tumbleweed in the dining room and in the common areas. • Lido was bright and large. Congested and very very long lines for no apparent reason. • Food quality was decent nothing new or different. However, desserts where better, fewer offerings but more of an American flavor pallet. • Seafood shack was greasy and under cooked. It could be a winner if they tried harder. Was not busy. • The Italian restaurant had tasty lunch portions of pasta for free. However, there was dust on all of the chairs as if they just pulled them out of storage that day. • There is an Asian place in addition to sushi. They offer 3 choices during lunch of various ramen, soupy rice things in bowl. They will not survive. • Sea Day Afternoon Tea – the only free tea on board is plain Lipton regular or Decaf and Bigalow Green tea. All other tea is $2.95 for an unrecognizable brand. Tea cakes, scones, sandwiches etc. were acceptable and plentiful. • Sea Day Brunch was okay. Ship overall condition • Lots of unfinished areas. New carpet on stairs 8 out of 10 stairs finished with that strip but they did not come back and do the last 2 stairs. Common all over the ship. No one did that deck by deck walk through for finishes and delivery. • I’ve mentioned several times the dust and construction debris. • Contractors and engineers all over the ship having sailed from Spain. They were very hard working men. You could see they were working very hard fixing things. • At 10 am on several days the toilets in staterooms stopped working with no warning. • On several days without warning no cold water in shower. Yes no COLD water. That explains the notice posted in shower warning about scalding water. • ATMs out of money on day 2. • Could not use sail pass card in casino on a few days. • The expensive WI/FI was not working for anyone. Was non-existent or spotty at best. No refunds. • No map view in any common area or on the dedicated channel in your cabin. No ocean view camera. Was is not plugged in? • Captain did not make ONE announcement. No welcome aboard. No daily greeting, ships position, destination, rate of speed. NOTHING. No bye get off my ship. Shops • Decent normal selection of merchandise. • Very very small section for alcohol. • I got sick on day 2 with cough and sore throat one day I purchased a bag of cough drops for $3.99 and noted the quantity and variety cold meds. The next day I purchased a $17.99 tiny bottle of Dayquil one of the last 2 bottles on the shelf. Obviously other people were sick too. Entertainment • Sigh…they did their best with the 7 people in the “fun squad”. The cruise director “Flying Scotsman” has too many jobs. He even headlined his own show in the Limelight lounge. The also did the daily activity announcements. The entertainment on this ship was not as good as on other ships. Many attempts at Motown references, Harlem Renaissance, Michael Jackson nods, but NO BLACK PEOPLE in the Fun Squad or in the entertainment group singing or dancing. How could that be? Disembarkation • Again we have this Cruise director trying to prevent people who are carrying their own luggage from getting off the ship. Normally all self-debarkation starts when ship is cleared and anyone wanting to carry off can go. NOPE, he attempted unsuccessfully to make people wait for their deck to be called for self-debarkation starting in the bottom of the ship. So after waiting 2 hrs for deck 11 to be called we took the elevator to 3 to get in the mix. We could not even get out of the elevator for 20 min. It took an hour to turn the corner and get off the ship. RIDICULOUS. Read Less
3 Helpful Votes
Sail Date: April 2019
We had a balcony room and was very excited for this cruise. Room and ship was nice. Mattress was uncomfortable to me but I'm pretty particular about whatI sleep on. Buffet food was ok but it was literally the same EVERY night for a ... Read More
We had a balcony room and was very excited for this cruise. Room and ship was nice. Mattress was uncomfortable to me but I'm pretty particular about whatI sleep on. Buffet food was ok but it was literally the same EVERY night for a week. Dining room food was terrible and always served cool. I only liked one night of the dining room food. My table mates also didn't care much for it. The shows were nice although somewhat repetitive. They decided to wash the balcony room glass banister while in St.Thomas. This actually made my balcony area dirtier than before. Had all kinds of hair and dead bugs on my balcony that wasn't there before. Plus it soaked all of the outside eating area on deck 8 so there wasn't any seats left inside during the lunch rush after returning to the ship after a day on the island. Just horrible planning. There were more issues but I think anyone can see how this cruise went. I did like how they are not in your face to take pics all the time but they are always pushing their specialty dining restaurants and drink packages. The ship is understaffed. Maybe it will be better when they get fully staffed. Hopefully food will get better. For now I'll stick with Norwegian, Royal Caribbean, or Carnival. Oh and twice during our trip their were toilet issues so toilets on our floor wouldn't flush. Read Less
3 Helpful Votes
Sail Date: April 2019
In my opinion this cruise was not worth the amount I spent. I have sailed with Carnival 1 other time and it was the worst experience of my life and I almost never went on a cruise again after that. Last year we tried Royal Caribbean for ... Read More
In my opinion this cruise was not worth the amount I spent. I have sailed with Carnival 1 other time and it was the worst experience of my life and I almost never went on a cruise again after that. Last year we tried Royal Caribbean for the first time and loved it and this year I decided to give Carnival another chance. My mistake. I went with my boyfriend and 2 other couples so there was 6 of us in total. To begin, the embarkation process was smooth and quick as well as disembarkation. When we got to the room it was very small with no place to even put our suitcases to get them out of the way. I went on RC cruise line last year and the cabins were much bigger. This is not my main concern. Dining times were filled up so fast we had no choice but to choose 8:15 which was very late to eat dinner. Also, it was the prime time for many events so we either missed the events or we missed dinner. The activities and entertainment were a lot of fun for all ages. The comedians were very funny and the deck parties were a blast. Our entertainment director, Schwartz, was very entertaining and really made the whole cruise a lot more enjoyable. The service was great. Most people were very helpful and friendly and remembered names. We did an excursion at St. Thomas and we did the Turtle Cove snorkel. It was AMAZING and I would highly recommend doing this excursion. Grand Turk was very busy as there were multiple boats there so the beach was packed before we even got off the ship. There were no chairs anywhere so we had no choice but to go to the pool. Puerto Rico was a port I have been to before. Lots of little shops and places set up selling things but other than that there was not much to do. The next topic is the things that bothered me most. My boyfriend and I bought the endless bubbles package. It was not endless. You could only get a drink if you were sailing unless you wanted to pay taxes. The package did not include a cup to refill. You had to stand and wait at the bar to get a drink. Also, if you were thirsty after 2am it was water or nothing. There was no way of getting a drink at night because all of the bars closed and that was the only way to get a drink. Also, every bar closed at about 12-1 am except the casino bar. So if you wanted a drink you had to go all the way down to the casino until they closed at 2 as well. We did not get our use out of our drink package at all and a lot of people we talked to did not even buy the drink package but were still being served drinks. The buffet hours were very weird and things opened and closed at weird times. The only thing open late was pizza which sucked. The food itself was not great. The food choices at dinner were horrible. The desserts at dinner were horrible as well. The buffet was hit or miss but for the most part it was not too bad. The desserts at the buffet were great. The burger joint was probably the best food on the entire boat. Lastly, the picture situation. They took amazing pictures so we wanted to buy all of them like we did on RC. There was absolutely no option to buy all of our pictures. If we wanted them all it was $600. On Royal Caribbean for $300 we got all of our pictures on a flash drive that we got to take home with us. Overall, our experience was not great. We will not be sailing with Carnival again and will be going back to Royal Caribbean. Read Less
10 Helpful Votes
Sail Date: April 2019
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was ... Read More
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was amazing. Specialty restaurants were excellent, (well, Murano was superb, Silk Harvest was very good, Tuscan Grill was just okay. Oceanview buffet offerings were fresh, well presented, and perfectly fine for buffet food. Service in the main dining room was accommodating and refined. Now the rest... We cruised on Solstice in 2016 and it was everything we had heard Celebrity to be. Not here on Equinox. Here's why: - Bar staff in most locations were full of attitude, indifference, and generally behaved as if they were working in an elite Manhattan club where they are doing you a huge favor every time they serve you. Neither my party, or the others we were hanging out with were inebriated or behaving badly. The playful displays in Martini Bar are great, but the act of providing service is beyond them. I witnessed a passenger ask at the coffee bar whether any of the desserts had peanut butter. Rather than answer the question (or go look himself) he replied, "Go look at them. They are all marked." Passenger understandably didn't want to leave the front of the line to go 15 feet back, so she just left without any treats. Female bartender in Quasar several nights would completely avoid eye contact with patrons in order to not serve them. She would stare out over everyone's head as if she were looking something far away and ignore patrons trying to place an order. - Celebrity wants to tout itself as a wine-focused cruise line, with special tasting events (for fee.) Meanwhile, we had the premium beverage package. Most bars were sold out of all premium options. Gastropub had a menu with about 6 red wines by the glass. They only had 2 of them. Same with the white wines. I brought 2 nice bottles of Burgundy (around $65 retail) to enjoy on-ship. Ended up bringing them to the restaurant because they had nothing decent to pour. (Out of this, out of that. Every time I asked about another option, nope - they are out.) Then they have the nerve to charge me the $20 corkage fee to serve me my own wine. (I completely understand charging a corkage in lieu of selling us drinks, but we had paid for the premium beverage package. So ultimately I was saving them from pouring me all their wine by drinking my own. Just irritating. My other half drinks only IPAs. Several restaurants had many options on the list. Forget it. They had Rebel IPA (the most commercial non-craft option imaginable) and 1 bar had some Dogfish, but ran out of it quickly. We shared our comments with a beverage manager who was very nice. He tracked down the last 5 bottles of Dogfish on the ship and placed them in our cabin. Then back to the Rebel. What irritates me most is paying well over $100 daily for the 2 of us to have the premium package, yet they are unable to pour much anything that they label as such. I finally started going to Murano and begging the sommelier to serve me individual glasses of wine, then paying the uncharge between the premium max and the per glass charge. (So now I'm paying even more to have a decent glass.) I'm sorry Celebrity, you can't sell people Premium Beverage packages and then try to serve them $8 Castle Rock pinot noir all evening. The bartender at the Gastropub literally told us, "Don't look at the menu. Just look at the bottles displayed on the shelves, as that's all we have." - Programming - They want tout that they offer classes and enrichment activities. Every "class" is basically just a sales pitch...jewelry...shopping (you know they are getting kickbacks from the retailers that get mentioned in this pitch), art auctions during which tipsy vacationers get bamboozled to buy prints or giclee at ridiculously marked up prices." While the main shows' cast is highly talented, and there was something interesting each evening, there was little going on to do on the ship other than shopping, spa, or gambling. The only fun events were a white party that got people of all ages out dancing by the pool, and the silent disco, for the same reason. Everything else on the ship ultimately is geared toward the Holland America set. Staff by the pool do not enforce the rule against reserving of chaise lounges. Countless passengers had their crap sitting out hour after hour on chairs, never to return. I tried on both sea days to get a spot in the shade or in the solarium. I even asked a staff person for help, thinking they have a way to put a note with time on the chairs. Guy just jabbered back the policy, "No reserving is permitted." I explained that it is being permitted currently and that I needed his help to find a space. He was no help. Food in the main dining room, while prepared adequately, does not feel indulgent or that of a cuisine-focused line. Grilled steak. Grilled salmon. Everything with mashed potatoes and vegetable medley. It's slightly elevated nursing home food. Celebrity wants to target the 40 something traveler, but delivers an experience that seems more in line with the 65+ traveler. Excellent live musicians around the ship, playing Simon and Garfunkel, Stevie Nicks, Kool and the Gang. Maybe Celebrity intended to market to 40 somethings, but it's primarily an older set who books. Ultimately, I feel like I'm on a cruise targeted to my parents friends. I'll be 50 this year and this felt like a cruise targeted to my parents. Read Less
21 Helpful Votes
Sail Date: April 2019
The good: Fast embarkation, very clean, good food at main dining rooms and buffets, attentive stewards, good comedians. Some good shows which included an excellent singer. The bad: Awful ship layout, the balconies are flushed ... Read More
The good: Fast embarkation, very clean, good food at main dining rooms and buffets, attentive stewards, good comedians. Some good shows which included an excellent singer. The bad: Awful ship layout, the balconies are flushed and bellow you can see the life saving boats instead of the water. Some rooms have the “magic carpet” bar passing in front of their verandas invading their privacy. The balconies at the left of it looks toward your veranda. I had one of those cabins even though I payed full price for balcony. Food in main dining takes long. At the gym no special protein shakes available like other ships. No greeting upon entry the first day, just ugly wooden statutes at view. Some ports are bad unless you are there for excursions. San Juan, and St Martin were good. I have been in 20+ cruises and this one stood out for boring, and for its bad layout. 85% of passengers were 65+. Not many activities or amenities around. Not recommended for kids our the young. Read Less
3 Helpful Votes
Sail Date: April 2019
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. ... Read More
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. The couch was a tired green with a few holes and the furniture on the balcony needed an upgrade. The food in the buffet was worse than Golden Corral and there was very little entertainment on the ship. The three sea days we were bored to tears and ended up watching movies in our room each night. I guess if you are 75 or older you might enjoy this cruise with nightly Bingo and knitting classes or playing cards on deck but my daughter and I were so disappointed because we had heard and seen videos from friends who have been on cruises and were told of all the deck parties and all the fun activities on the ships. We never saw any or maybe if we would have known that there was a LGBT convention we would have picked another cruise because there were tons of activities for them or if we had known that 90% of the passengers were over the age of 70, we would have picked another cruise. I wish I could say that the dining was at least good, but I can't. The table we had assigned to us for the whole cruise each night sat over one of the engines I guess, because the whole table and all of our chairs shook every night except one and that is because we were still docked in St. Thomas. There were several menu choices each night but the food was just ok. I had again heard stories about how wonderful the food is on a cruise and how you come back home with a few extra pounds and I can honestly say that I didn't. Our two wait staff that we had for the week were super nice though. I have to give them credit for that. Siti and Dadang were great. The service on deck and out by the pool area was not so great. If you wanted a drink while sun bathing you had to go and get it yourself because there was never anyone walking around asking if you wanted a drink. Also if you decided to grab a slice of pizza, which by the way was the best thing I ate all week and needless to say we ate sliced pizza every day, you could never find anyone to bring you a glass of water or iced tea. It would have been nice if they would have at least had some sort of beverage stations set up around the ship to get a drink without having to pay $10 for an alcoholic one. I believe half the trip I was dehydrated from lack of water. Oh and let me fore-warn you to NOT TAKE PART IN THE TEETH WHITENING in the LOTUS SPA. WHAT A RIP OFF. We got suckered into it because we were told upfront that the cost would be $129 each for teeth whitening that would last 2 to 3 years. Well, after the process was done, you then get told that for it to last 2 to 3 years you have to pay an additional $249. WOW. So the $129 that I just paid is only good for a few days! So I broke down and bought the additional packets that were $49 for 12 treatments, which I was told was only good for 1 week of whitening AND WHEN I GET MY CREDIT CARD PRINTOUT THE GUY TAKES IT UPON HIMSELF TO ADD A $39 TIP. WOW was all I could say. The only good part about the whole cruise was the ports we visited. That was what I was most looking forward to was seeing the beautiful blue waters and that did not disappoint. We enjoyed a nice bus tour of St. Thomas and we had a great time walking through all the shops and open markets of St. Maarten. I will say that come Saturday morning, the day we got back to Ft. Lauderdale, I was up at 5am and ready to get off the ship! At least if you carry your own luggage off, you can disembark at 7:30 instead of waiting until 8:30 or in some cases 9:30 depending on what floor you were on. If I ever decide to go on another cruise I will certainly do more homework of the ship and will probably chose Royal Caribbean for sure! Read Less
6 Helpful Votes
Sail Date: March 2019
I have cruised on Carnival 9 times and this was the 2nd to worst cruise. The activities were lacking, the assistant wait staff was poor for the first few days and one Alchemy Bartender was really rude and not customer friendly. On ... Read More
I have cruised on Carnival 9 times and this was the 2nd to worst cruise. The activities were lacking, the assistant wait staff was poor for the first few days and one Alchemy Bartender was really rude and not customer friendly. On the other hand our cabin steward Rommel was an awesome professional, our waiter Mehmet was the saving grace and the lobby bartender Katherine was the best bartender ever. The food was not of the normal quality and they did not offer escargot on this trip. The entertainment after dinner shows were bad talent and they need to find a better way so all passengers can enjoy the Captain's cocktail party. With all the competition among cruise lines Carnival needs to step it up. Further like Princess Carnival should consider allowing individuals to sign up for the Cheers Program. My wife does not drink and I don't think it is fair to require her to sign up just because I sign up. Also need to figure out a way to allow passengers to get to the dining room without walking through a smoky casino Need to step it up. Read Less
5 Helpful Votes
Sail Date: March 2019
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room ... Read More
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room was very nice, room attendants were friendly and great. Sea Days around the pool were not stressful - complete opposite of Oasis, or any other ship we've been on. No militant record keeping on towels, food on the Lido deck was not bad, Tamarind ($25) was excellent. Not good or bad - the average age of passengers skewed toward over 65. I believe there were 200 or less, kids on the crew - I'd prefer a younger crowd - maybe that would have given us more activity options? The bad - Dining Room - everything about this was bad. Food was mundane, service was horrible - they have, what seemed to be, thousands of servers running around like bees in a hive, but for a normal sitdown dinner, it was a 1.5-2 hour process. We ate in the dining room the first night and one formal night, then avoided it at all costs. Embarkation - this was horrible. They checked you in, then they gave you a boarding group card with a number on it. Our number was 26, when we sat down, they were on number 6. So after having checked in, we sat in the terminal and waited for about 45 minutes. Half Moon Cay- we were one of two ships hosted that day- and it was obvious that they were not prepared for more than one. Full disclosure - we had a villa with a butler and were able to avoid the food lines - but we went to look and it was nuts. At least 100 people in line, and it looked like something out of a prison camp. To get back on the ship, we left at 130 (final tender was supposed to leave at 230) - from the time we left our villa to the time we got back to the ship was 1.5 hours! During this time, we stood in a line that envied a Disney Park line, with zero information from the crew, no offers of water or anything else - just a freaking nightmare. No mention of it that evening from the Captain or Cruise Director. Cruise Director - the running joke was whether he was even on the ship! We saw him one time over the 8 days we were on the ship. He came on with messages that seemed to be pre-recorded - and offered virtually zero information. On the last day, we signed up for early walk-off Disembarkation - since we had an early flight. We sat in our room until 715 with absolutely no information from any of the crew - went down to the second floor at 730 and found 90% of the passengers in line to get off the boat as well. It was a huge mess. At 745 the Cruise Director finally came on and said that they would begin Disembarkation soon and in the meantime do not congregate near the exit - we all laughed, because there were over 1,000 people listening to that directive congregated near the exit. It was fun to be on a new ship - but there are too many better choices for us to ever sail on this line again. Read Less
Sail Date: March 2019
We have been on 7 NCL cruise, and this was the worst. If this had been our first NCL cruise, it would be the last! I also think the drink package - which we use - has created too many drunk idiots running around on board. Never cruise ... Read More
We have been on 7 NCL cruise, and this was the worst. If this had been our first NCL cruise, it would be the last! I also think the drink package - which we use - has created too many drunk idiots running around on board. Never cruise during spring break or any other time school is out unless you are forced to cruise with children. haha There were unsupervised children at bars, casino, shirtless in public areas, etc. Inadequate bar staff at the pools; rarely found a chair near the pool; you have to go thru the casino to go from one side to the other on deck 6. Getting on/off the ship was a challenge and time consuming. Service at Taste for breakfast was inconsistent. the entertainment was outstanding. Specialty dining was excellent. Stopping for only 6 hours in St. Thomas didn't leave much time to do anything. Read Less
2 Helpful Votes
Sail Date: March 2019
I've just got back from cruising with MSC Seaside. It was a terrible time to cruise with MSC. I had nothing to do on the ship. There was not much of entertainment. Maketplace Food buffet had not many varieties of food to offer. ... Read More
I've just got back from cruising with MSC Seaside. It was a terrible time to cruise with MSC. I had nothing to do on the ship. There was not much of entertainment. Maketplace Food buffet had not many varieties of food to offer. They had pizza, hamburgers, and hotdogs for the main food for you every single meal of the day: breakfast, lunch, after lunch snack, dinner, and midnight snack for 7 days straight that we were on the cruise. They would close the buffet on the dot, put all the food away, and only one or two counters left the serve the food. In my opinion, they were trying to upselling their dinner and drink package by forcing people not to have much choice for food on the buffet. Moreover; one time, I saw they were putting back fruits they put away from previous meal for you to eat. You know how the fruits that are not fresh cut and been refrigerated. Also, it's very annoying when they tried to sell you all those dinner and drink packages. This is definitely overrated. I didn't bother to go see the show of them. I'd walked around and saw people playing cards; even young kids, they played UNO. They must be very bored and had nothing better to do. There are not many shopping shops on the Seaside, so nothing much to check out. There is a screen TV at the aft of the ship. Unfortunately the choice of their movie on the night that I went to give a try was very boring "Spiderman Home coming." The cabin was so so, nothing fancy. The sheet, comforter, towels, and stuff were old, had a lot of lints It's very irritated to my skin. Towels were smells and ripped. One of the destinations was Puerto Rico, arrived at 5pm. What they want us to do at 5pm and we had to be on board by 1am. or 1.30pm, and there were nothing much to walk around and see either. It's not very impressive for the first time with MSC. I wanted to go home on the second day that I was on the cruise!!! Oh..there a good thing about MSC. Their desserts are pretty good. They are not extremely sweet like desserts on the main land in the US. They are good at creativity and recycling as well.They would use leftover fruits and nuts to make cakes and other desserts, very delicious indeed. I've heard pizza are very good too, but I'm not a huge fan of pizza. Read Less

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