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Sail Date: March 2005
Embarkation: Much too slow, taking about two hours. Had we been told to fill out and submit our immigration forms on the Internet, our processing would have been completed in a fraction of the time. Next time, we will know better. Public ... Read More
Embarkation: Much too slow, taking about two hours. Had we been told to fill out and submit our immigration forms on the Internet, our processing would have been completed in a fraction of the time. Next time, we will know better. Public areas: The Westerdam has intimate sitting areas scattered mainly throughout the second deck. This is a classic Holland America vessel, gleaming brasswork, and marble inlaid floors. However, although this is a relatively new ship, carpets are beginning to show signs of dirt and wear. Steps leading down to Atrium level #1 from level #2 are carpeted in dark blue causing the outlines of the individual stair surface to blur and become indistinct. What we have here is an incident waiting to happen. Entertainment: Aside from a "ho-hum" illusionist , a generic juggler and an Aretha Franklin/ Whitney Houston wannabe, the sets and costumes for production numbers showed originality. Overall, the singing was mediocre and the dancing was uninspired. For me, the surreal high point was a Filipino singer doing an old Irish ballad. He was laughing while I was hurting. Food: Breakfasts were good, even though they tried substituting "Tang" for real orange juice. Lunch and dinner offerings were glowingly described on the menus, but they turned out to be very poor in execution. Quality of the beef was uniformly low, with one inedible sirloin steak followed by another tough filet mignon. I stopped ordering sherbets for dessert because my portion appeared to contain what looked very much like maggots. I called this to the maitre d's attention and he removed it immediately, but nothing was ever done about it. Summary: I usually gain weight on a cruise but here I lost eight pounds in seven days. Read Less
Sail Date: February 2005
This was my first cruise. I was very excited about this. I was going with 16 other friends and family members. We were to go to 3 Ports Nassau, St. Thomas and St. Maarten. We made our first stop at Nassau. I had booked the Blue Lagoon ... Read More
This was my first cruise. I was very excited about this. I was going with 16 other friends and family members. We were to go to 3 Ports Nassau, St. Thomas and St. Maarten. We made our first stop at Nassau. I had booked the Blue Lagoon excursion. Blue Lagoon was boring. I did not know all it would be was a beach. Then we were there an hour longer than we were supposed to be. On the way back to port we were told to hurry back to our ship that it was waiting on us. When we were on the ship we were told we would not be going to the other 2 ports that the ship had a problem with one of the engines. We went to Freeport and to Key West. I did not pay all of this money to go to someplace that I could drive to. Carnival gave us $100.00 off on our sail & sign cards while we were on the ship. I had the travel insurance but a lot of good it did me I have got nothing back. Then I received a letter from Carnival stating that I would receive $150.00 on my next cruise sail & sign card. I don't know if I will ever get to take another cruise. The 16 people that I went with 8 of them were first time cruisers. We were all very disappointed at the way that we were treated by Carnival. I really don't know why they even have the insurance Two of the ladies that I went with are retired and widows and went back to work so that they could take this trip. I know that they will never be able to take another cruise. It took this ship 2 days to get from Key West to Port Canaveral. We were on this ship for two and a half days just wondering around in circles. I am sure that it doesn't take this long to get back to Port Canaveral from Key West. I would not take another seven day cruise, two days at sea is just too long with not much to do. My time on the ship was ok. Went to the Karaoke bar and had a blast there, gambled a little went to the disco . Had a problem getting a chair to sunbathe, all the chairs were cover with something so people could save them so when they were ready to sit in the sun they had a chair. I just removed a towel and sat down. This is crazy that a ship this big that you can't even find a chair to sit in and enjoy the air and sun. The server at dinner was fantastic. He was a real pleasure to see at dinner. The food was good dessert was great. Take loose fitting clothing but don't take too much. I really over packed. Read Less
Sail Date: February 2005
We just returned from our cruise on Carnival Glory Feb. 26th. We were supposed to go to Nassau, St. Thomas, and St. Marten. On our stop in Nassau, they announced that the ship had propulsion problems and diverted us to Freeport and Key ... Read More
We just returned from our cruise on Carnival Glory Feb. 26th. We were supposed to go to Nassau, St. Thomas, and St. Marten. On our stop in Nassau, they announced that the ship had propulsion problems and diverted us to Freeport and Key West. We were all upset as we had planned this vacation for a year. If I wanted to go to Key West, I could have drove there. Freeport was horrible and looked like a war zone. I would not recommend anyone visiting Freeport. We realize that the captain has the right to change ports for the safety of the passengers. I expect that if we are heading into a storm or hurricane. However, this was a ship problem. We overheard the ships shopping expert tell employees in Del Sol that she would see them Sunday. So we knew that nothing was majorly wrong with the ship. A tiny dingy met the ship just outside Miami to pick up a part. We were fixed in no time after that. Carnival flys entertainers into different ports to get on board to entertain us. Why couldn't they fly the part to Nassau to fix us. We were in Nassau until 8:30pm. We were supposed to leave at 2:00pm. They gave us $100 per person on our sail and sign card that we had to spend on the ship. WHAT AN INSULT! I will not travel with Carnival or any of its subsidiaries again unless a substantial refund or voucher is given for this trip. Read Less
Sail Date: February 2005
This being my 9th cruise and traveling with 42 family members, it was the worst ever. First the good points, liked the pool area, easy to get food for the kids and still be around the pool. People at the purser desk very friendly. ... Read More
This being my 9th cruise and traveling with 42 family members, it was the worst ever. First the good points, liked the pool area, easy to get food for the kids and still be around the pool. People at the purser desk very friendly. Shows were good, getting on and off the ship went smoothly. Buffet,deli, hamburgers, and pizza food very good, but servers very unfriendly, no one knew how to smile. Now to what I didn't like, our waiter was horrible (can't even give him some good points), the food in the Lincoln dining was tasteless and usually cold. Ordered drinks in the dining room and never got them, last 2 days of the cruise, we finally got 1/3 of the drinks we ordered. Dining room very crowded, hard to get around, people who sat by the windows had a very hard time getting in and out of their chairs, because trays and a variety of other things were placed in between tables. Our room was spacious but we thought a train was going through it every 10 minutes, as we were under the Lido deck where they served all the buffet food. Also we didn't have air conditioning even though our son on one side and our daughter on the other side had air. The air-condition man told us that the air goes this way and that way and sometimes you get air and sometimes you don't, who would have known. Also, 5 of us were playing dollar slots in the casino and winning so we were yelling, a slot attendant came up to us and told us we had to be quiet, never had that happen before, dealers at the tables were awesome. Read Less
Sail Date: February 2005
Just got back last night from our cruise, and wanted to write this while still very fresh in my mind. The ship was way TOO crowded, if you don't like crowds don't go on this boat. This boat was sold out, the purser desk let ... Read More
Just got back last night from our cruise, and wanted to write this while still very fresh in my mind. The ship was way TOO crowded, if you don't like crowds don't go on this boat. This boat was sold out, the purser desk let everyone know that. There weren't enough deck chairs and fights would start, you weren't suppose to save them but people would get up at 7 am and do so. Other people would come along and move their stuff. Then you have your people that had no where to sit and just wandered looking. If you had a balcony you were lucky especially if it faced the sun that day you could lay out on the hard floor there. Food---- if you like hospital food you will like the dinning rooms of this place. The food was poor and sometimes the service was rude. Anytime dinning is a joke..... show up early or be given a pager. The best food was at the Caribe buffet for dinner one night. The buffet area was always packed and you could never get a table for breakfast or lunch, we would bring it to our room many times. Tendering- Let's just say don't expect to spend a lot of time at the place you are going if you have to tender. The tendering wait was 1 hour in the theater, watching CNN with no sound, so by the time we got to The Princess Cays it was 11:15 and the last tender was going back at 3, short trip. Nice island, but again not enough chairs, some people had to go back to the boat to lay out, There were chairs there that day on the ship. Food at the Cays was good and the lines moved. Snorkeling was good there too, for just being off the beach. Rooms- Nice, clean, everyone raved about the attendants to the rooms. A bit small, but not complaining Embarkment- I have to say was smooth, easy and fast... Great job at that Disembarkment- be ready for disorganization. Unlike Royal Caribbean who puts the certain tag colors in different public areas to wait, Princess lets you wait anywhere, and guess where most people waited... Yep deck 5 by the gangplank. We were #2 called and that was 1 hour after starting disembarkment, with waiting in more lines after being called---many people had enough by then and started saying they would never cruise princess again. Teen center-- We brought 3- 17 year old girls with us. There were 300 teens on the ship, and 60 17 year olds. The teen center is from ages 13-17. They did have activities planned, but they were more geared to the younger age. Most 15-17 year old don't want to be hanging with middle schoolers either, and I understand that. They needed another place for the kids in high school. They weren't allowed to go to Skywalker's (the night club) so they all just roamed the ship, b/c they weren't allowed anywhere (ie. casino, movie (unless you had previous reservations) shows, they ended early for teenagers.) So teenagers roaming is not good. The ship captain had to wake the whole ship up at 3 a.m. b/c a teen was missing and had to make the announcement to make sure she hadn't fallen overboard. He said he was sorry the next day, but he had to do it. The older teens worked on the bartenders trying to get drinks, I don't think they got any, but you never know. Entertainment- The comedy acts were ok, but the problem was most played in the Explorers Lounge, which doesn't hold many people. they played 3 times on their night and each show (we sat for 2 of them) was packed staying room only. Not relaxing, why they didn't have it in the theater, I don't know. Some dance act played the first 3 nights, barely attended in the theater Casino- Was nice, pretty big. Lots of slots, but only 1 craps table. Needless to say even though it was big, it was crowded. Booze- put it in your luggage, they don't check. I even bought 2 bottles of rum in St. Thomas and they didn't have boxes for it, so they put it in a plastic bag, which went through security, but wasn't taken away from me. I had it in my room the rest of the trip. Most drinks are 4-5 dollars on the ship. WIne at dinner--- you could buy a bottle of wine and whatever you didn't drink you could have the next day. They tag it and find it the next time you want it which was nice. Ports- St. Thomas and St. Maarten were nice places. Time in both was to short but it was fun. I have cruised 3 other times before on Royal Caribbean, I had thought then that this wasn't the best, but after this trip I realize that RCCL has the system down and is very organized and nice and I doubt I would ever go on another Princess cruise again. (unless the price was super cheap). Read Less
Sail Date: February 2005
This cruise was OK at best, and I suspect you can find a much better one elsewhere. This was our 3rd cruise, and our 1st with Celebrity (previous 2 were with sister-co. Royal Caribbean). It was also our first from Florida (Ft. ... Read More
This cruise was OK at best, and I suspect you can find a much better one elsewhere. This was our 3rd cruise, and our 1st with Celebrity (previous 2 were with sister-co. Royal Caribbean). It was also our first from Florida (Ft. Lauderdale). We were not impressed with the Celebrity line, and in particular, the Century ship. Embarkation was much faster here than the other port we have sailed from, but the cruise went downhill from there. The seas were rough for most of the trip, and we were told we would be late to our first port of call (San Juan) because of the weather. All booked excursions were cancelled, and we ended up just walking around Old San Juan. No problems with our stop in St. Thomas, and with the lone exception of a terrible tender service in St. Maarten (courtesy of Celebrity, which was the only ship that didn't get a spot at the local pier that day), no complaints about that port of call either. Sailing back, we apparently were lucky enough to "sail against the winds both ways," so we were also late getting to Nassau (Bahamas), and many excursions were cancelled there as well (but only at the last minute). Believe it or not, we were in port for barely 3 hours. Tardiness appears to be a regular problem based upon other past reviews of this cruise available on Cruise Critic. As for food, with the exception of the dinners, we thought it was the poorest of the 3 cruises we had been on. The buffets were very poor, but dinner was at least on par with what you would expect. As for service, those that you would normally tip provided excellent service. Those that you normally don't tip weren't nearly as helpful. The worst part of the cruise had to be the condition and appearance of the ship itself. There were always areas of the ship under maintenance, certainly more often that what you'd expect on a normal cruise. The carpets were worn, the jogging track looked like brown pre-owned astroturf, and a majority of signs that needed touching up were done with a Sharpie, and sloppily I may add. Some things on the cruise that do deserve kudos were the kids programs (though there was apparently a very small kids crowd, maybe 30 for the entire ship). Dinner (as previously mentioned) was also a plus, and the cabin layout wasn't too bad. Given that Celebrity is supposed to be a high-tier cruise line, they charge you like one, but certainly didn't live up to it. Read Less
Sail Date: January 2005
THIS IS THE SECOND TIME I SAILED WITH PRINCESS AND THEY HAVE CONVINCED ME NOT TO DO IT AGAIN. I THOUGHT THAT MAYBE I HAD SAILED AT A BAD TIME THE FIRST TIME BUT MY COMPLAINTS THE SECOND TIME WERE THE SAME AS THE FIRST TIME. I SAILED ON ... Read More
THIS IS THE SECOND TIME I SAILED WITH PRINCESS AND THEY HAVE CONVINCED ME NOT TO DO IT AGAIN. I THOUGHT THAT MAYBE I HAD SAILED AT A BAD TIME THE FIRST TIME BUT MY COMPLAINTS THE SECOND TIME WERE THE SAME AS THE FIRST TIME. I SAILED ON THE GRAND TWO YEARS AGO AND HAD AWFUL EXPERIENCES WITH BOTH PRINCESS AND THE CREW. PRINCESS GAVE ME ALL SORTS OF DIFFICULTY TRYING TO RECEIVE A SHIP CREDIT THAT MY DAUGHTER HAD PURCHASED FOR US, luckily I HAD PRINCESS'S CONFIRMATION OF THE CREDIT AND THAT FORCED THEM TO HONOR IT. MY TRAVEL AGENT HAD PURCHASED A CERTIFICATE FOR A FRAMED PORTRAIT FOR US FROM PRINCESS WHICH WE NEVER RECEIVED AND THE TRAVEL AGENT HAS NOT RECEIVED A CREDIT YET. I AGREE THAT THE CARIBBEAN PRINCESS IS A BEAUTIFUL SHIP, I ALSO AGREE THAT IS BUILT WRONG IN THAT THE SHIP IS NOT VERY STABLE ESPECIALLY IN ROUGH SEAS. IT WAS MOANING AND BANGING THE LAST NITE FROM PRINCESS CAY TO FORT LAUDERDALE. PUBLIC RESTROOMS ARE FEW, FAR BETWEEN AND IT LOOKS LIKE THAY HIDE THEM. I BELIEVE THIS SHIP WAS BUILT AS A PROFIT CENTER FOR PRINCESS. FROM THE TIME WE WALKED FROM THE EMBARKATION DESK UNTIL WE LEFT THE SHIP THEY WANT TO SELL YOU SOMETHING. I COMPLAINED ON MY PREVIOUS VOYAGE ABOUT HAVING TO PURCHASE ICE CREAM AND WAS TOLD THAT "IT IS HAG AND DASS" - I EXPECT HAG AND DASS CONSIDERING WHAT I PAID FOR THE CRUISE. OUTSIDE OF THE ROOM attendants, THE CREW MEMBERS COULD CARE LESS ABOUT THE PASSENGERS. I HAVE SEEN ELDERLY PEOPLE STRUGGLING TO CARRY THEIR FOOD IN THE BUFFET LINE AND THE CREW JUST WATCH. SOMEONE ASKED ABOUT COFFEE AND HE WAS TOLD "IT IS IN THE CORNER". CONVERSATIONS I HAD with OTHER PASSENGERS ALL HAD THE SAME COMMENTS. MANY PEOPLE WHO HAD SAILED PRINCESS MANY TIME SAID THAT THEY SAW A big difference IN THE QUALITY OF SERVICE, FOOD AND entertainment FROM THEIR PAST CRUISES. YOU DON'T CARRY 3000+ PEOPLE AND HAVE A THEATER THAT HOLDS 750 PEOPLE UNLESS YOU PLAN ON CUTTING DOWN ON PRODUCTION SHOWS AND SHOW THEM MORE OFTEN. THE BEST SHOW ON THE SHIP WAS BERT STRATTON AND THE BUT HIM IN A SMALL LOUNGE THAT HOLDS ABOUT 25 PEOPLE WITH A HUNDRED PEOPLE STANDING AROUND. WHY NOT BUT HIM IN THE ATRIUM? I COULD GO ON AND ON BUT I HAVE TO CALL CELEBRITY OR ROYAL CARIBBEAN FOR MY NEXT CRUISE Read Less
Sail Date: January 2005
I'm 25 years old and went on this cruise with my family on Sun Princess the Jan 8-18, 2005. The ship looks great still for being 10 years old. Food was not that good in the dining room. The buffet was pretty good. Most of the crew ... Read More
I'm 25 years old and went on this cruise with my family on Sun Princess the Jan 8-18, 2005. The ship looks great still for being 10 years old. Food was not that good in the dining room. The buffet was pretty good. Most of the crew were not too nice. The Anytime Dining was not good. The service was very bad. We had waiters refusing to let our steaks be well done, we had another waiter pressuring us to get alcoholic drinks after saying no twice then got a snotty remark back. The hot dog guy at the Terrace grill was very rude. The first day my sister asked if she could get Sauerkraut on her hot dog and he jumped at her and said in a mean sarcastic voice "yes miss!" Our ship did have people sick with the Norwalk Virus. The first day was fine, but the 2nd day of the cruise we could not serve ourselves at the buffet. We could not even touch the salt and pepper or the Sweet 'n Low for our ice teas. Later that day we got a letter in our room informing us that some passengers have the Norwalk virus and explained how to prevent it. The Captain also talked about it the next day. It was pretty bad on the ship. The crew was pissed off since they had to do everything for us. It was a big pain not being able to touch anything. Three days into the cruise the cabin across from us got the Norwalk and workers would come in everyday in special protection suits with masks and clean and spray the rooms down. They did that every day. Also, the entire ship was always being sprayed with some kind of spray. The cabin next to us also got the Norwalk virus and you could hear them flushing the toilet 50 times a day for at least 4 days. We had 4 cabins just in our area with Norwalk virus. The cabin that had it bad next to us was B224 and B207. In the buffet area, you had to wait a long time for a table until it was sanitized. There was not enough help since the crew had to get everything for us. Sometimes you would wait 4 minutes for an ice tea. They also shut down one side for the buffet since there was not much help. So you had longer lines. My sister heard that if someone vomited in a certain area, that they would quarantine the entire area and everyone inside. So if that happened around us, we would run out like hell. The cabin next to us was not able to go out at all since they had the virus. We saw a lot of doctors going into people rooms so when we saw that we would run away. Not too many people knew what was going on. Or the crew was trying to keep it a secret. A lot of crew members were very rude and treated us like all of us had the plague. I really did not care for this cruise. I did try to make the best of it. I've been on Princess 8 times now and now I don't know if I really want to sail on them anymore. Not because of the Norwalk, but because the service was terrible everywhere and just had a lot of rude workers. The two new girls up in the buffet area were the only nice ones and the dinning room service was so bad that I only went there three times. Something is wrong with Princess -- they are really starting to go down hill. I'm not hard to please but this service was pathetic. The pizza place was very good. And the service was better there than at the dining room so all of us went there 6 times. The pay steak house was pretty good. The charge is $15 per person. It's worth going to at least once. It use to be a lot better but it's still pretty good. The last day of the cruise, my sister asked one the of Purser desk workers if they knew how many people were affected. They did not know how many, but they did say that it was started by a group of passengers that had the Norwalk virus on another ship the week before they came on ours and lied about that they did not have any Norwalk problems before coming on the Sun Princess. So now I know that at least 89 passengers were sick. I felt so sorry for the people in the cabin next to us for all their bathroom problems. It was their first time on Princess and they get the Norwalk virus. We had high waves most of the trip. The waves were higher than the life boat deck. We had 13 to 14 foot waves on 4 days of the trip. We were flying at times. That was fun! I was in B216 way in the front so we really felt the ship moving. The ship is great. Nice and clean. You would not even know that it's old. The food needs major improvement and the service needs help. I can take bad food, but what ruined my cruise was the workers being very rude. Hopefully it was just this cruise. Maybe we had a lot of new workers and they were still learning. I have been on Princess 8 times and they always been great. The Sun Princess last year was awesome. I don't know how this ship can go from awesome to terrible within a year? I have been on Cruise West twice -- an all American crew so I can put up with bad service, but this was ridicules. Maybe this cruise everyone just woke up on the wrong side of the bed? Even when I was on the Statendam it was struck by a barge that put a big hole in the side of the ship and lost an engine that brought us in a day and half late, the service was still awesome. With all the bad things said, the good things was going to the nice beaches. If you go to Antigua, Deep Bay Beach is really nice. It's on a nice hotel and you have no beggars or people bugging you. The taxi was only $13 one way for all 4 of us. The town itself sucks, but the beaches are very nice. I'm very nervous to go back on Princess. I just like Princess because I get free Internet. I'm going to try Celebrity Cruise Lines to see how they are. I heard very good things about them. I'm 25 years old and I'm just afraid I may not fit in with Celebrity. But, I like Holland America. If you go on the Sun, hopefully they will improve by the time you go one them. I really can't tell you how it will be, but Princess use to be good. I still will go on Princess but will not spend much money to go on them. Don't be afraid of my review because it may be just my cruise. Make sure you read current reviews of the Sun before deciding to go on it. I don't want you to be afraid to go on the Sun. The Sun Princess is the perfect size and really is a cool ship. I just hope that it was my cruise that was bad. Read Less
1 Helpful Vote
Sail Date: January 2005
My husband & I were so excited about cruising on the QM2 but shortly after our arrival at Port Everglades that excitement disappeared because we had to wait online for 2 hours to board her. There is no excuse for this. Luckily the ... Read More
My husband & I were so excited about cruising on the QM2 but shortly after our arrival at Port Everglades that excitement disappeared because we had to wait online for 2 hours to board her. There is no excuse for this. Luckily the weather was lovely but imagine standing in the South Florida heat for that long. People would be dropping left & right. As we boarded we were shocked that all this young man did was point us to an elevator. No one escorted us to our cabin. One thing we did notice was that the Grand Lobby was not all that large. Our cabin was nothing special. Sure it was clean & the decor was pleasing but that was about it. The bathroom was exceptionally small. Since we were on Deck 4 our balcony was a cut out of the hull. Why bother! Not much of a view! The layout was a bit odd, I thought. There was a lot of "can't get there from here" areas. We snuck thru the Britannia restaurant quite a bit. We'd just wave our hands & say "Sorry, we're lost." lol. The food was OK, again nothing special or outstanding, sad to say. Our server was not all that friendly. Also, on several nights meals were mixed up. Room Service also never got it right. I ordered skimmed milk every morning & never got it. The Kings Court had a poor layout & after spending all that money you end up standing on long lines carrying a tray. Pitiful! Although the daily schedule looked like there was a lot to do, most was pretty boring stuff. Like knitting, napkin folding or scarf folding (bring your own scarf). The pools were pretty small compared to other cruise lines I have been on. The Spa was a good experience. I got a facial & the girl never once tried to sell me anything. Something that really irks me on other liners. I didn't feel that the staff went over & above at any point. Some were downright rude. My other gripe is the lack of handicap restrooms. In the States all restrooms have at least one handicap stall but on the QM2 they are in another area, makes no sense. My daughter pointed out that there are also no changing tables anywhere. She had to change her baby on the floor. Maybe they don't like babies on the ship. The ship did rock & roll quite a bit despite having 2 stabilizers. I personally never got sick but my hubby wore a patch. We had a much better time on the Caribbean Princess in July. Don't get me wrong we did have fun but it was because we had family & friends with us. I was very disappointed in the QM2, she just didn't live up to all the hype. Sort of like a beautiful woman who is brainless, the looks only go so far, lol. The disembarkation was painless, thank goodness. :-) I wouldn't recommend the QM2 to anyone, sorry. Read Less
Sail Date: January 2005
The QM2 is quite a beautiful ship but that is where the good stuff ends. We waited 3 hours to board her, it was total confusion. Locals told us this has been like this from the beginning. I learned the average age of our cruise was 66, no ... Read More
The QM2 is quite a beautiful ship but that is where the good stuff ends. We waited 3 hours to board her, it was total confusion. Locals told us this has been like this from the beginning. I learned the average age of our cruise was 66, no wonder the ship was so quiet all day. If Cunard is going into the Caribbean market I feel it will have to liven up a bit. Also, the pools were very small, no fun and games pool side either. There are no changing tables anywhere & if you are disabled it is hard to locate a handicap toilet, they are not in the bathrooms. We didn't find the staff very friendly either. We had room service for breakfast each morning & not once was the order 100% correct. In the Britannia dining room the food was excellent, but again, if you varied from the menu as written it got messed up. The Kings Court buffet area was not set up very well, each station was a bit different & therefore you had crowds milling around & again long lines. Our daughter was thrilled with their kid's program. She has a 14 month old but of course there were only 24 kids on the ship so it was sort of one on one. Some areas of the ship were hard to find, like the disco. Sometimes on the elevators you had to go up or down a level to get around the dining room so you could get to your destination. We had fun because 10 of us went but if we (hubby & I) were alone we would have been bored to death. We went on the Caribbean Princess in June & had a blast. I suppose this Grand Dame of the seas was built for the rich & elderly, not families looking to have a fun time. Read Less
Sail Date: December 2004
I've been on 5 cruises so far and this was the worst! EMBARKATION: This was easy, you hardly had any trouble. CABIN: Well I was in a balcony room and I must say, the decor got really annoying after 5 minutes. The bed was really ... Read More
I've been on 5 cruises so far and this was the worst! EMBARKATION: This was easy, you hardly had any trouble. CABIN: Well I was in a balcony room and I must say, the decor got really annoying after 5 minutes. The bed was really uncomfortable, kind of lumpy! I liked that they promoted Red Bull a lot so the fridge was always full ($4 a piece). The TV was horrible. It caught very little channels and only had movies available on the last day (how nice). When I ordered a movie it came out all static and I had to cancel it. EXCURSIONS: Everything was okay, except we didn't get to go to Jamaica which was the highlight of the whole cruise due to weather conditions. It wasn't Costa's fault but it sucked! DINING!!!!!!!: If you plan to eat upon your cruise, do not book Costa. The food was horrible!!! Not only did it taste horrible but it was prepared all sloppy. Most times I ended up skipping meals and getting pizza at midnight. Oh and try not to get a table at the back of the dining room because it vibrates and you'll get sick. I saw many people sitting around our table run off to the bathroom holding their stomachs. ENTERTAINMENT: Nothing special, typical cruise shows. But I must say, the boat is beautiful, lovely art everywhere. But I'd never book Costa again. Read Less
Sail Date: December 2004
Okay, this was supposed to be the big one...the 2004-05 New Year's cruise on the Millennium. Eastern Caribbean, embarking December 26. This cruise probably was close to the highest priced of all the year's cruises on this ship, ... Read More
Okay, this was supposed to be the big one...the 2004-05 New Year's cruise on the Millennium. Eastern Caribbean, embarking December 26. This cruise probably was close to the highest priced of all the year's cruises on this ship, if not the highest, probably costing more than twice what the ship sometimes charges for the same itinerary at low season rates. The ship was packed, full of families. Our family, ranging in age from 17 to over 80, had four cabins. I have cruised on Royal Caribbean and their acquisition Celebrity Cruises nine times, so I have some points of reference for this genre. And know what...Celebrity and the Millennium fell flat. The cruise was tacky and cheap. So bad, the cruise director was even booed off the stage during one show, letting him know the frustration. Ineptness and cost cutting were obvious everywhere. I don't know really where to start, so I'll give just a few highlights. Let's begin with New Year's Eve, the big event that we all paid a premium for. The big party was up on the pool deck. Get this...New Year's Eve, and no band playing, only the DJ, playing canned versions of the usual songs...Celebration, YMCA and all that. On a premium cruise line on NYE we all expected some class, like a live band that could respond to the crowd. Even Disney World has bands all over the place. Now get this...they were SELLING champagne on deck from rolling carts on New Year's Eve (don't ask about the rolling carts selling water in the buffet restaurant...). When asked, the waiters would tell us we could get free glasses of champagne inside, and it took us 10 minutes to locate a few glasses of the cheap stuff, just before midnight. This is in contrast to our experience last New Year's on the Navigator, where champagne flowed and live entertainment was brought out to ring in the new year on the big screen they set up. Let's move to their specialty restaurant, The Olympic. One of the most drop-dead beautiful rooms we have seen. This was supposed to be another high point on this cruise for us foodies. We even brought a few bottles of very expensive wine for the meal. For $30 more (each) than we paid for the regular food, you got to one course from a long list of appetizers, and one from a list of entrees, plus dessert, cheese and a few canapes. For $27-something more, they'd match each course with wine. The food looked great, so we asked if we could sample a few additional dishes. The waiter's response was something to the effect that the portions were huge, and while we could order anything, they discouraged this practice so as not be like the regular dining room. In effect, he tried to embarrass us into not sampling. My "huge" portion, by the way, was two-yes count 'em-two scallops and two tiny lobster tales (or one cut in half) around a small bed of pasta. My appetizer consisted of three small pieces of foie gras. One was stringy and watery, one was cooked too tough, and was just right (I know, know, Goldielocks had the same problem). In a real restaurant, I would have sent it back. Desserts were nothing special -- even the "Chef's Surprise" of several small tidbits. In fairness, the cheese was terrific, at just the right temperature and my daughter's goat cheese souffle and son's steak were very good. To make a short story about this dinner shorter (it did last 3 hours though), we didn't pay a corkage fee for our wine because despite asking the staff not to decant it before we were ready to drink it (old wine may or may not go bad quickly when it hits the air), the staff didn't communicate this and did anyway (it was still good, luckily). Let me just mention the Rose Bowl. This is at least our 5th New Years cruise. We have never been on a ship that didn't show the game -- often in a big room serving hors d'oeuvres. This cruise, despite boasting a sports bar (hidden away on deck 11), did not show the game (nor any other game that weekend). About 50 Michigan fans, all dressed in Michigan attire and clearly looking forward to this game (we were looking forward as well), were mad as heck. They said they were promised and assured, in person, every day, that the game will be shown. On game day, no game, only stonewalling. A call to the customer service desk got a "Rose Bowl, what's that?" response. One staffer admitted they could technically get the game, but had no rights to do so...this was interpreted as they didn't want to pay for decent satellite access. The consensus among the passengers was that this was yet another example of Millennium's nickle and diming. Entertainment? Virtually none worth seeing. First three nights, the same type of crew production numbers. The Cruise Director didn't appear for the first show until the end. A juggler/comic, an illusionist and some acrobats. A late night impressionist was so unnerved by the rough seas that she sat on the stage half the time...somehow couldn't keep her balance even by leaning on the piano and two chairs on stage. Pool games on days at sea the loud speaker blasting the entire time. An advertised "computer class" turned out to cost $20 when you showed up (no mention of a fee anywhere before this). Other random annoyances: a rude casino cashier who, despite looking up our son's age, seeing his and my ID and seeing our authorization for him to gamble (you can gamble and have wine/beer at 18) refused to believe me (i.e., adult father) that he has permission to do so. This happened because the check-in people (nice, but not filled-in) punched our son's ID card in the wrong place. The blackjack tournament participants, despite being given numbers, were forced to grab a table seat without a queue by the dour dealer. The 45 minute wait the last morning to get tea, and the other waiters and boss-guy telling us that these weren't their tables or that they were very busy (granted, we had already tipped). And the usual constant hoarding of pool chairs by 8 a.m. (not an effort by the cruise guys to stick to the rules of no reserving....). What was good? The dining room food was above average. Dining room service was cooly efficient. A terrific and little known cafe in the spa that served tasty and healthy food. An ice cream bar was that cool...even with the few servings that had large ice cubes in them on occasion. The room attendant was likewise efficient. And there were no towel police making you sign for them at the pool. Caveat emptor. Read Less
Sail Date: December 2004
We have sailed on NCL, Carnival, Holland America and Royal Caribbean- some more than once. We had heard wonderful things about Princess and were so excited about this, our ninth cruise. The embarkation was amazing- disembarkation efficient ... Read More
We have sailed on NCL, Carnival, Holland America and Royal Caribbean- some more than once. We had heard wonderful things about Princess and were so excited about this, our ninth cruise. The embarkation was amazing- disembarkation efficient and well done. Unfortunately the experience in between........the cruise itself, was disappointing. My husband (45), myself( 42) and our two kids ages 13 and 18. all felt the food was lackluster. We often ended up eating at the grill although we usually don't eat burgers and pizza. With the exception of Denise and Gavin the cruise staff seemed burned out and contemptuous of the passengers (especially the teens). The "teens" program for ages 13-17 often did not offer the programs listed on the itinerary- so after a few attempts we quit trying (plus, what 17 year old wants to hang out with 13 year olds and vice-versa?). The entertainment was good. We especially enjoyed Bert Stratton- FIND HIM -YOU WON'T REGRET IT!!!!!!! My son who always enjoys playing BINGO with his Dad, far preferred the horse races. As far as excursions go, we tried the Bob Scooter in St. Thomas (pricey but fun) -- but buy an underwater camera in advance- an $8.00 camera costs you $20 once on the boat. We also enjoyed the comedians. We tried Sabatini's, same fare as the rest of the ship, just an additional $20.00 per head, and the attention of the wait staff you would ordinarily get if tips were not guaranteed. Speaking of tips -- please note that you will be charged the tip unless you specifically ask to have it removed. We chose to tip the people who took care of us best -- and gave them way more than they would have received through ship tips. A couple of words of warning: 1. Check your bill!!!!! we were charged for things we never ordered -- even when the signatures did not match, or when we were assured the erroneous charges would be removed. I am still in the process of trying to have them removed so keep all of your receipts. 2. The health club instructor who taught the Pilates class I took, has VERY little training (two weeks worth, and he could not list the name of the facility or method). As a certified Pilates instructor of over 6 years, I can tell you that not only is it not worth the additional charge, but some of his directions could leave you injured. We as a family, all agree that Royal Caribbean will be the line we return to. I really wanted to post a positive review of this ship and will tell you that we met three families who were satisfied with their experience. Sadly , I can sum up our experience by saying: "My family and I had a good vacation, in spite of Princess, not because of it." Read Less
Sail Date: November 2004
We did a back-to-back cruise on Radiance. Nov 7th. Eastern and then Nov. 14th Western. The ship was beautiful, but the food and entertainment, even the service was not good. In fact, some nights, the food in the dining room was downright ... Read More
We did a back-to-back cruise on Radiance. Nov 7th. Eastern and then Nov. 14th Western. The ship was beautiful, but the food and entertainment, even the service was not good. In fact, some nights, the food in the dining room was downright terrible! We are both not even picky eaters! This is our 7 th cruise. 4 on RCI and 3 on Princess. The message here is: BUYER BEWARE! It is hit or miss with the service on the Radiance, Some people had good service, most had awful service. Some food was o.k. but most was absolutely terrible. The best entertainment was on the Western Caribbean portion of the cruise. The Drifters were fantastic, and Charley and company juggling act was great! Some on board activities were hilarious, especially The Quest! It is a MUST DO ACTIVITY. Cruise Director, Adam was great, Captain Kent, very eccentric! Windjammer cafe food (buffet) almost the same every day, except different sauces. Desserts were Excellent! Soft serve Ice Cream a plus! Overall: ship is beautiful, hope people will have better luck in the future with food! It was tasteless and lukewarm, steaks, disgusting! Pasta (swill)! Service, hit or miss, we had to change servers about 6 times to get someone decent. Room service was prompt/quick. Awful room stewards/attendants. Beds comfortable, sheets very soft! Bottom line: do not pay much for this cruise, take inside cabins, many people complained from outside wind noise from balconies, and sometimes you can hear people in the next room talking or doing other activities no matter which room you have! Embarkation: Good Disembarkation: Good Ports of Call: Great Pursers Office (Guest Relations). Watch your bills! Service, I would be fired from my job if I acting like that! Crown and Anchor Parties: Excellent Meet & Mingle: Excellent. Solarium Pool: A must see and experience. Baggage: very timely. Do your own excursions at the pier of the ports of call! (Haggle.) Much cheaper and you are the boss! SHIP EXCURSIONS DOWN RIGHT EXPENSIVE AND YOU ARE AT THEIR MERCY! I hope this helps some people. We are going on one more RCI trip to get the next level in the Crown and Anchor Society, then try other lines. Definitely will go back to Princess! We were several people in our 30's and 40's on this cruise. Out of 5 stars this ship deserves only 2.5 stars only for the beauty! Read Less
Sail Date: November 2004
This was our second cruise with Princess, the first one was on Golden Princess in 2002. We are comparing two fairly identical itineraries on 2 very similar ships (Star Princess is Golden Princess' sister ship). But the similarities ... Read More
This was our second cruise with Princess, the first one was on Golden Princess in 2002. We are comparing two fairly identical itineraries on 2 very similar ships (Star Princess is Golden Princess' sister ship). But the similarities stop here. While our first cruise in 2002 was nothing short of amazing, we rate Princess's last performance as pathetic, and as a result we will not travel with them again. THE FOOD -- Aside from Sabatini's Trattoria, food and food service were a huge disappointment. Horizon (the 24-hour buffet/bistro) disappointed BOTH in terms of quality and variety of the menu items and often served the same insipid food. Steaks at the steakhouse were just OK; service in the main dinning rooms was pathetic. Apparently, friendly professional service (and a smile!) were not included on this cruise. What happened since 2002 when the food served onboard Golden Princess was outstanding? EXCURSIONS DESK -- At the Excursions Desk, where one might expect to get information about our port-of-calls, staff were only interested in discussing Princess's own excursions. If you plan to go explore on your own, don't expect any help from these people. While we understand that these people are running a business and wish to sell as many excursions as they can, can't anyone help us with simple questions such as: "Where can we find a quiet beach?" There's all kinds of people on these ships, and they don't all want to go to the same beach. Funny how cruise lines try to cater to all, but expect all to get on the same bus. ENTERTAINMENT -- Not much to say except that here again, our 2002 cruise offered much better shows and performances. THE TORTOLA EXPERIENCE -- While in Tortola, we ventured out to the west end of the island where we found a beautiful and quiet beach called Smuggler's Cove. We were robbed within 30 minutes of our arrival. All of our money was gone, along with a brand new diving watch purchased in St. Thomas the previous day. After explaining our story to the police and the local tourism authority, to no effect, we got back on the ship and went to the "front desk" to explain our misfortune. There again, friendly, professional service was not included. We were obviously not expecting to get our money and watch back, but a little sympathy would have gone a long way. We were told what happens off the ship is not their business and they don't want to know about it. Ever heard of "we're very sorry this happened to you. We'll report the incident to the local authorities and let them know how we feel about it. And in the meantime, if there's anything we can do to help you your situation, please let us know." This cost nothing. Well, it cost Princess a couple of passengers who will not travel with them again. PUBLIC ROOMS AND STATEROOMS -- In general, public rooms on board Star Princess were impeccably clean. This ship is well look after, except for the hot tubs and two small pools which often seemed to be closed or out of order. Reminder to the Captain: when you have a sold out cruise with 2,600 passengers, make sure all pools are functional. On a happier note, our room attendant, who was very professional, attentive to details, and discreet, took great care of our cabin. OVERALL -- How a cruise line can go from offering a wonderful experience in 2002 to a lousy one in 2004 is hard to comprehend. We are thankful to our group leader, our travel agent, and our friends who offered their assistance, and with whom we will travel again soon... on a different cruise line. Read Less
Sail Date: November 2004
My husband and I have been on many cruises and booked this one a year ago after hearing all of the hype about the Queen Mary 2. We were going to be celebrating our 25th Wedding Anniversary and wanted to do something special. Originally we ... Read More
My husband and I have been on many cruises and booked this one a year ago after hearing all of the hype about the Queen Mary 2. We were going to be celebrating our 25th Wedding Anniversary and wanted to do something special. Originally we were thinking of going to Europe and taking a Mediterranean cruise, but we decided this would be a great opportunity. We were so excited about this trip and believed it would be the ultimate cruise experience. We expected impeccable service and the best of everything. We were sadly disappointed because this ship did not offer anything more than the other ships we have been on. In fact, we seemed to have gotten a lot less for a whole lot more money. The room service menu is very limited. If you choose not to eat in the dining room, you are only left with the Kings Court on Deck 7 which is a glorified employee's cafeteria. I didn't pay all of that money to walk around carrying a tray. This area is turned into four specialty restaurants by night, with the buffet areas used for salads and appetizers. The food in the dining room was okay - again nothing out of the ordinary. I didn't like anything on the menu the first two nights and finally had to ask if I could get a steak instead. The waiter had to call over the assistant manager in order to get approval. The staff all seemed not to be very organized. We finally had lobster after almost nine days at sea! There was one band on board for the entire 10 days. It almost became comical because they were in the disco, in the Queen's Room, in the indoor pool area for the sailing party - they must have been exhausted! The production shows were good, but other than that there was not much to do. There were many lecturers on board, but who wants to hear about preventing heart attacks while on vacation. Poolside was very boring and dull. Mostly all of the other passengers that I spoke to felt the same way. I expressed some of these impressions to the Maitre'D during a conversation at dinner one night. He told me that I was not on a cruise ship but a "luxury liner" that was built to do transatlantic voyages not cruises to the Caribbean. Well, then why was this particular cruise marketed as such? Or the next two cruises? He then insulted me further by saying that Cunard had to lower the dress code to only 3 formal nights, 4 informal nights, and 3 casual nights for these cruises. I didn't like the division of the classes. If you pay for a suite, you are entitled to the Princess or Queen's Grill restaurants. I only had an eleventh floor balcony - I guess that is considered steerage. The cruise director Brian was good, and we enjoyed visiting the islands. The ship cannot go into port, so you have to use tenders which can be rocky and take time. I would not recommend this ship. We could have taken two cruises with what it cost for this one. Read Less
Sail Date: November 2004
Quick Profile on My family. I am 31, My Wife is 39, We have 2 Hyperactive Children ages 3 & 6. I am a small business owner and my wife works w/ me. We are Upper middle Class on average. We are AVID Cruisers, we have ben on 7 Cruises in ... Read More
Quick Profile on My family. I am 31, My Wife is 39, We have 2 Hyperactive Children ages 3 & 6. I am a small business owner and my wife works w/ me. We are Upper middle Class on average. We are AVID Cruisers, we have ben on 7 Cruises in the last 2 years. We have sailed on Carnival's Conquest(2x), RCI's Voyager, Explorer, Navigator, and Grandeur. We have been on Norweigen as well. I am not going to Knock this boat however I am posting my feelings. Embarkation: We flew into Fort Lauderdale the day prior to sailing just in case. We stayed at the Laquinta Suites Airport. Fair to average. We had the hotel shuttle take us to the Port. I had My mom, wife and 2 kids w/ me on this trip. I have read how easy and quick the embarkation process was and it was NOT that way for us, we went from line to line to line the embarkation process was approx. 1 hr and we went to the ship around 2:00 to avoid the crowds!!! Yeah Right. Very unorganized!!! Ship: The ship is beautiful. I won't take that away from the Caribbean Princess! However, if you are expecting a large atrium, or huge glass elevators you are in for a surprise!!! This ship and probably the cruise line is, I feel, geared towards an older crowd. I just feel like it is a Diamond, where as, the other ships we have been on were not as ........... Fancy!!! I tend to enjoy the neons, and bright colors, and Fun, things to do onboard a ship!!! Hence Carnival and Royal Caribbean! A HUGE Problem on this ship is the elevator situation!!!! OMG!!! If you have a lack of patience don't even use the elevators!!!! Very Big Problem on this ship! Ship was very hard to navigate!!! Dining areas you get lost trying to find the Palms dining Room! The Kids Program was the highlight of the entire trip. They were very "hands on!" our kids loved it. Kudos on the Kids Club. Pro's on this ship: Kids Club, Food Selection (In my opinion, Princess spends more money on the food, ex. Lobster, Crab legs, Buffet in cafe Caribe! than on the boat.) I didn't say the food was excellent, I said that there was a large assortment available... But in Princess' defense I am from the South and I like seasonings on my food! W/ 3000+ people it is safer to nonseason than to overseason! Movies under the stars was Great!!!! We enjoyed it. Staterooms were a little larger than we were used to, and every room has it's own refrigerator! Con's on this ship: ELEVATORS!!!! Let me repeat this Elevators! Horrible, that is all I can say! The staff was NOT overly friendly like we were used to in the past. Numerous times we asked for things and they acted like they were "put out". Anytime seating, not great, Ship TV no selection, My kids and I watched the Flintstones meets the Jetsons and Top Cat, I'll bet 15x on this ship. Not a whole lot of television on this ship. Room service had small selection and took 1 hr for 3 ham and cheese sand. w/ 2 milks. If you have kids please keep in mind there is NO FREE JUICES or LEMONADE on this BOAT. All the Ice Cream you PAY for.... $1.50 for a scoop! Entertainment was geared towards a more older crowd so we stayed away, the theater was small. Dining was OK, very fancy but no taste!!!! Oh Well, I guess the summary is this: It was the least favorite cruise I have been on, and I really don't see us sailing on the Princess line anymore. I am young and like the activities on the other ships. I like the free punch , juices, and lemonade on the other ships. Entertainment was better on other ships, If you are teeter tottering either Princess lines or Royal Caribbean, Please you will enjoy Royal Caribbean much more... This is my opinion and opinions are like A*%holes, everyone has one!!!! Thanks. Read Less
Sail Date: October 2004
Star Princess October 31st - November 7th.  My partner, a friend and I were three of a group of 177 men sailing on the Star Princess which departed Fort Lauderdale October 31st, 2004 for the Caribbean. We arrived at the Port at ... Read More
Star Princess October 31st - November 7th.  My partner, a friend and I were three of a group of 177 men sailing on the Star Princess which departed Fort Lauderdale October 31st, 2004 for the Caribbean. We arrived at the Port at approximately 1 pm to board for our week long cruise. Despite the fact that next door in the convention center was the annual boat show, traffic was not too bad and Princess's porters quickly gathered our luggage from our car, we parked and entered the VERY long line for embarkation. Despite the length of the line this process went fairly quickly, after about an hour we were walking the gangplank to board. After checking out our cabin we decided to go to deck 14 where we had been told lunch was being served. Elevators were impossible to get so we walked up from deck 9 to 14 and proceeded back to the Horizon Cafe. What a disorganized mess this was. First off there were hundreds of people trying to get to the buffet. After waiting in line for what seemed forever we got to the buffet itself to find some of the most un-inviting food I have ever seen. To add to that, about a third of all the pans that were there were empty. I took a few small samples of things that looked slightly familiar, along with two rolls, I asked THREE employees for butter (It never did come) got some iceless ice tea from the drink station. Not only was there no ice but no glasses either, I had to use a coffee cup. At this point from all the confusion one of my friends got separated so my partner and I FINALLY found a seat and tried to eat. What we had taken was honestly some of the worst food I ever got from a buffet. I ate my two butterless rolls, drank the warm Ice Tea and left, more hungry than when I entered. We headed forward and I found the pizza station which had a very long line as well, I waited again, pleasant surprise, the pizza was some of the best I have ever had, I visited this station a lot throughout the cruise. Now able to make it to dinner and reunited with my friends we decided to explore the ship. Forget the elevators, most were out of service, I assume so luggage could be delivered to the rooms. We explored for awhile then headed back to our stateroom to find our luggage had been delivered, its now about 4 pm, so we unpacked. One thing I found real curious.....our room had a refrigerator but nothing in it, I assumed that it would be a mini bar, not. Funny, there is no where on the ship to get anything to put in it. I had filled out a form online where they asked what soda I liked, what water I liked, why bother? Fast forward to dinner.....We headed down to the Portofino dining room where our group of 177 was supposed to be all seated together...NOT....We were close, but scattered around the dining room sitting amongst people that were not part of our group. I ordered the Steak rare, it came well done. Still hungry from my earlier ordeal I ate it anyway. Being Halloween night the ship was alive with energy and people partying. The disco was pumping and a fun night was had by all. Funny thing though and this applied to the rest of the cruise, the only place one did not have to wait long for was bar service, they always had enough staff around to collect your money. End of the night was approaching fast, we decided to go to the Horizon 24 hour buffet for late night breakfast at 3 am.....Don't plan on this if you're hungry, they had no hot food at all, just some pastries, cheese and ICE for your ice tea, BUT now the ice tea tap dispensed water..... We retired for the night, ordering room service for the next morning as we did every morning. It always arrived on time, however rarely correct. One morning we got four containers full of butter but nothing to put it on, milk instead of crème for the coffee, two coffee cups instead of the three ordered, sometimes no sugar or equal. The food problem seemed to improve as the cruise progressed, perhaps I became more tolerant. My honest opinion is there are just too many people on board for the staff to handle efficiently. Also, I mentioned earlier the elevators. There are definitely not enough of them for the amount of people on board, there was always a fairly long wait except late at night. Tequila's Steakhouse......We did this upgrade restaurant one night, WOW fantastic food, great service. Our waiter Victor was courteous, professional, and knew their product. Highly recommended, ask for Victor. Internet access.....I was initially pleased to hear that they had wireless access onboard, this way I could do my work daily on my laptop and upload it to my server at home. Wrong again. My work uploads daily required about 45 minutes. They sell the wireless access for 35 cents a minute in 30 minute blocks of which I had purchased four. Unfortunately there is NO WAY to link these together, so after being connected 30 minutes it disconnected me. A very awkward interface to enter the 2nd 30 minute block, by the time I got this done too much time elapsed, my upload was trashed. I got in touch with the internet person and he just looked at me like I was an idiot, offered no work around and said it was out of his hands, he could do nothing. Corporate takes care of that.. My work around? I took my laptop off the ship to internet cafe's where they gladly let me plug in and do my uploads, all the time I needed and at a reasonable price. Our cabin D-208 was adequate and the attendant attentive. He saw to all our needs and requests and always smiled. No privacy at all on the balcony. I ended up mooning a few people up above us, un-intentionally. As I mentioned earlier I was in a group of 177 people, there were issues that were not handled properly by the ships staff, however since I am not one of the group leaders, I will refrain from further comment. There was a FOD party the first full day of the cruise, I don't think they quite expected the turnout they had of close to 300 people. They found more bar help real quickly to handle the thirsty cruisers. All in all, not impressed with Princess. I doubt very much if I will ever sail with them again. I have been on five previous cruises, all with Holland America. Read Less
Sail Date: October 2004
Let me start out by saying this was our ninth cruise...first time on Holland America, and it will be our last time on Holland America. We took the bus from Cruise Connections from Jacksonville which was 45 minutes late picking us up. (The ... Read More
Let me start out by saying this was our ninth cruise...first time on Holland America, and it will be our last time on Holland America. We took the bus from Cruise Connections from Jacksonville which was 45 minutes late picking us up. (The excuse for being late was he was tied up in traffic, but I can't imagine heavy traffic at 5:30 on a Sunday morning). We arrived at 12:30 and the embarkation was a nightmare. The line was so long and slow moving, it took us until 2:00 to board (that was suppose to be the fast line because we filled out our immigration papers online). We went to our suite, which was very nice, but the toilet seat was broken, and it took until 7:00 that night to have it replaced. We had requested an 8:00 dinner with a table for 8-10. When we got there, our dinner time was 8:30, and it was a table for two. Service in the dining room was extremely slow. We sat for 20 minutes with dirty dishes in front of us. We were celebrating our 10th anniversary, and our travel agent must have informed them. That night, after our meal, a man came over with a small cake with a candle. He asked if we were the Adams', and set the cake on the table and walked off. We sat there for 20 minutes, but no one ever came back, so we left. The next night, our waiter asked why we left. Every other cruise we have been on, the waiters entertained with singing & dancing each night. The only time there was anything like that, was one night the waiters walked through carrying baked Alaska with music playing. After shopping in St. Marteen, we returned to the ship to find we had no air conditioning in our room. It was out all afternoon. Around 6:30 the air came back on for about a minute then the lights, air, and water went out. We couldn't even get ready for dinner, so we ate at the buffet. When we got back to the room around 9:00, everything was working. There was also a pipe dripping on our balcony, and the water was running on our balcony and the balcony next door. We called and reported it. When the service man got there, he said that was normal and left. I really don't think having a wet balcony floor the entire cruise is normal. The entertainment consisted of a juggler (who spent a lot of time picking up objects he dropped) and a below average magician. Then one night, for the main entertainment, they had some of the Filipino crew in tee shirts and jeans do some kind of dance. We got up and left. The only enjoyable entertainment was a singer named Bobby Black and the ships singers & dancers. Also, I have never been on a ship that rocked side to side so much. All the passengers were complaining about it. I have never been seasick before, but on this cruise, I had to take Dramamine twice. One lady I talked to said her room-mate was in the bed seasick. People were reeling from one side to the other in the hallways when trying to walk. The seas didn't seem that rough to cause all this rocking. I was on the Carnival Glory last year, and went through a tropical depression. That ship didn't rock at all. I would like to compliment our steward and room service. Our steward took great care of us, and room service was very prompt. Also, the ship was beautiful and we were extremely pleased with our room. We disembarked around 9:45, ready to get home. Our bus was not there, and we had to stand outside and wait until 12:00 for the bus to arrive. We were the last ones waiting...all other busses had been gone. Again, we were told our bus was in traffic. There was no toilet paper or hand cleaner in the bathroom on the bus. Every other cruise we've been on we wished it was longer, but on this cruise, we were glad to get off the ship and go home. Read Less
Sail Date: October 2004
EMBARKATION: VERY efficient! We walked in (about 12:30) and were on the ship within 10 minutes. Our bags were delivered quickly and were at our room when we returned from lunch. DINING: We had the late seating in the traditional dining ... Read More
EMBARKATION: VERY efficient! We walked in (about 12:30) and were on the ship within 10 minutes. Our bags were delivered quickly and were at our room when we returned from lunch. DINING: We had the late seating in the traditional dining room. The service was good but I will choose early seating on my next cruise. We were eating until 10:00 every night and that was a little late for me. We also ate breakfast and lunch in the Palm dining room which was very nice with good food choices and quick service. The buffets were typical and always crowded so we rarely went there to eat. The grill had hamburgers, hot dogs and chicken and the pizza stand had the BEST pizza. A lot of good choices whether we were on the go or wanted a leisurely meal. CABIN: We were in a mini-suite on Dolphin and found it to be very comfortable. The balcony was nice even though it had no cover. We would have liked the mini-suite with the Caribe deck balcony which is half covered. Our cabin steward was very good after the first day when I talked to him about our cabin still not being cleaned at 2:30. From the second day forward, our cabin was cleaned when we returned from breakfast. SHORE EXCURSIONS: We did take excursions in St. Thomas and St. Maarten. We did not like St. Thomas and the excursion was not worth the money we paid for it but the St. Maarten excursion and the island were wonderful. ENTERTAINMENT: The comedians were great but the production shows were not good and we left 2 of them after about 15 minutes and then skipped the rest assuming they would be the same. The lounge entertainment was great and we especially enjoyed Burt in Crooner's Lounge. Don't miss the horse races....we had great fun there and the lounge was always full! We went to the Movies Under the Stars and loved the concept. It was very relaxing. The picture is great...even during the day! I went to the Spa for 2 treatments and it was the best! I would recommend this to everyone. The fitness equipment and classes were good also. I can't wait for our next cruise! Read Less
Sail Date: July 2004
This was my 25th cruise, 1st on this cruiseline. Here is a quick overview of my observations: Pros: 1. This is a beautiful ship and towers over all others at every port. 2. Our cabin steward was excellent, always watching out for us ... Read More
This was my 25th cruise, 1st on this cruiseline. Here is a quick overview of my observations: Pros: 1. This is a beautiful ship and towers over all others at every port. 2. Our cabin steward was excellent, always watching out for us especially when the pool towel supply ran low at the end of the cruise. 3. The spa was beautiful and my massage was excellent. 4. Embarkation, tendering and debarkation were the best ever. 5. Coin operated laundry facilities were excellent. Cons: 1. Bar service was the worst ever. Bartenders visited amongst themselves, restocked shelves, washed glasses or just about anything possible to avoid having to wait on customers. Bar waiters were impersonal and hard to find. Immediately, you get the feel that these people hate their jobs and would rather be anywhere but on this ship. Do not expect to be greeted or acknowledged by the waitstaff. Staff appears to be overworked, angry and stressed. (examples: when I asked for a glass of iced water in the casino bar, I was handed and glass with ice and told to go get the water pitcher on the bar and pour myself a glass....all the while the bartender is visiting with a bar waiter and joking amongst themselves; while watching the final edition of Princess Idol in Club Fusion, all of the bartender were in the back of the bar, cleaning and restocking, etc. and no one was available to take orders?) 2. Pool deck layout of lounge chairs. Six chairs are laid arm rest to armrest across the deck...with a single aisle for servers near the railing that overlooks the pool. The rows of chairs are positioned so close together that it is difficult at best to get to the sixth chair...and the wait staff doesn't even try to maneuver that area. Which means chairs number 4-6 don't get very good service - and the wait staff doesn't really care anyway. (Most cruise lines divide the chairs with a center aisle for waitstaff so they can accommodate all passengers and are at most 3 lounge chairs away from each guest) 3. Club Fusion - here the waitstaff has brought slow service to a whole new level. 3 Bartenders, 2 barwaiters and approximately 30 passengers and it takes 25 minutes for 2 drinks? Also, they begin closing down the bar at 12:30am while the DJ plays until 1am. So order before midnight if you want a drink during the last hour of music. 4. Personal choice dining: the wait staff and management are totally overwhelmed by this concept. Arriving at a time other than main or late seating times, totally screws up the wait staff. Every night we made reservations for dinner at whatever time they said they had availability and each night we still waited sometimes 30 minutes for a table. Several nights we waited 20 minutes at the table for water and menus. Twice the waiter took our orders and skipped one of our orders...we would chase him down and get his attention! 5. Pre-ordering champagne for a newly engaged couple...mistake there...they handed the couple the bill for the champagne, instead of the passenger that ordered the champagne. 6. Caribe Cafe Bar - closes at 10pm; however, because maintenance begins at 9pm and they hose down the entire area (Aft Deck 15-17) with a garden hose in the wind - most people run away to avoid the inevitable shower! 7. Movies Under the Stars: great concept if you could hear the dialogue. Either the sound guy's an idiot or the winds carry dialogue away - but all we heard clearly was background sounds. Oh yeah, and call early to reserve your seat - because it sells out quickly. 8. Late night dancing: if you intend on dancing after 11:30pm to something other than hip/hop, remix, or techno, pick another ship. 9. Maintenance: our balcony walls had lots of paint splatters on them. 10. Working ice dispensers in the Horizon and Caribe Cafes would be nice. The plastic bins with the spoon weren't very attractive. 11. Mattresses: $20 mattress on a $10 box springs 12. Dining room food: Both the Palm and Coral dining room food was mediocre. Certainly didn't meet my expectations. 13. Your "Coke" card won't work on Princess Cay. Very limited bar service too. Beware, drink service closes at 1:30 on Princess Cay, while the last tender runs at 3:00? 14. Horrible Caribbean one man band on Princess Cay. He sets up at the bar near the Volleyball Court, avoid this area! 15. Sewer Gas: This is a constant problem for this ship. From embarkation to debarkation the aroma is nauseating. Most notably during Movies Under the Stars, on pool deck and on balconies. GROSS! 16. The fitness center was state of the art, just not enough equipment for the number of passengers. Since the "Promenade" deck requires you use stairs to access a different deck if you want to walk or jog, most people move to the fitness center to use the treadmills. 17. No midnight buffets. 18. One deck party on Thursday night, which was at the Caribe Bar area deck 15. Too small to handle passengers. I will not travel this ship again. I am booked on the Grand in December and pray I have a better experience than this. Read Less
Sail Date: July 2004
Embarkation with Princess is the best. Remember to go on the regular line, not the express (two people work the regular lines!). Getting off the boat is just as easy, and you can find the customs people will look the other way if you are ... Read More
Embarkation with Princess is the best. Remember to go on the regular line, not the express (two people work the regular lines!). Getting off the boat is just as easy, and you can find the customs people will look the other way if you are just a wee bit over on your purchases. The public rooms are basically a disaster, especially Club Fusion, which is a revamping of the Vista Lounges from the other ships. 25% more people and the same sized rooms (except the casino...venue producer that it is!) means trouble. We had to stand for a show in the Explorer's lounge, now the secondary showroom. Club Fusion is beset by HORRIBLE sight lines (they used over 2 dozen flat screen TVs to try and fix this...but why should you watch a TV when you want to see it!!!. They should reconfigure that first thing in dry dock...blow it up would be more like it! The cabin was wonderful save for the balcony where everyone else on your side could look (we were on the outermost balcony). Some Einsteins decided to feed seagulls in St Thomas with the expected disastrous results. Didn't do shore excursions, per se. Went golfing at Mahogany Run on an excursion. Other people play too slow. We could have saved $15, but no big deal. Dining has been completely destroyed by this Personal Choice Dining nonsense. It is terrible and leads to crowd control issues and complete corruption of the schedule. That is too bad. Used to be you could expect to dress up two nights and look good. The food was good, but NO AMERICAN NIGHT on July 4th and NO BAKED ALASKA on final formal night...what is with that??? And, they had Prime Rib two nights. What is with that???? Sabatini's was exceptional! The entertainment was mixed at best. Princess's brand of entertainment was disjointed and without themes. A rock revue with only half rock and roll songs? Singing Volare set in Mexico? Oh boy...you get the picture. The performers worked hard, but with very poor material. The 'brought in' entertainment was much better, with a comic (Sarge) who was extremely funny and able to bend and shape his set very nicely@! But with he corrupted schedule and such, we missed something every day. Princess Idol was not run in the same manner as previous, with only one staff member getting to choose finalists. As well, I had to go to Graham, the Cruise Director, to extend PI because it was starting during late dinner!!!!! Oh boy. My wife went to the spa and found it lovely. I didn't go. The purser's staff was incredibly rude, with one, Stefano, telling me, "It is unfortunate that you selected Traditional Late Dining". Another, Terry told me moving chairs for another overbooked show couldn't be done, so I waited for his superior to get it done. You must also check to see if they'll accept a check from your bank. Ask beforehand. This trip had ups and downs, mostly due to Personal Choice Dining and public space issues. If you want to be treated like you are on the Carnival Caribbean, by all means GO...but if you are looking for something more refined...find another ship, FAST! Read Less
Sail Date: June 2004
Traveled with husband, mother in law, daughter-11 and son-6. Embarkment- Arrived at Port Canaveral at 11am and was on ship at 11:30 am. Luggage- Didn't receive luggage till well after 5pm. Carnival uses the elevators to deliver ... Read More
Traveled with husband, mother in law, daughter-11 and son-6. Embarkment- Arrived at Port Canaveral at 11am and was on ship at 11:30 am. Luggage- Didn't receive luggage till well after 5pm. Carnival uses the elevators to deliver luggage and only has one elevator available for passengers. 3,500 passengers trying to use one elevator. Terrible if you are on deck 9 ( pool) and want to go to your room on deck 2. Lunch Buffet- o.k nothing to brag about. Shows- o.k on a scale of 1-10 a 6, magician was terrible, shows are not for all children, g-strings and the full monty are more than I wanted my children to see, but that is up to you. Dining- Red Sail casual buffet dinner had limited choices with salad bar, Main Dining food was fair. Desserts were poor. Casino- was OK, over crowded and smokey. Pools- Overcrowded, no supervision by Carnival and or parents. Could not take a dip without being kicked or jumped on. Pools and hot tubs, except one hot tub was open till midnight and were crowded with teenagers. Slide- was good, except long lines and the decks and steps you had to climb up were very hot and you can not wear shoes on the slide. Midnight Buffet- again was o.k a few desserts, fruit and the grill was reopened, for burgers, dogs etc., Children's Clubs- were fair, not much for the 8 and over crowd to do. Open for 4 hrs then closed for 2, then open for 3 hours then closed for 2, then open for 3 hours then you had to pay $6.00 an hour till 3 am. And if you were late when they closed in the day they charged you for every minute you were late. Also, whoever signed the child in had to sign the child out, no exceptions. Rooms- nice, just as described or like other ships. Ship Layout- POOR- you could not go from front to rear on decks 3, 4, 5,. Example: if you are on deck 2 midship and wanted to go to the show which is one deck 3, you could not just take the elevator. You had to go to deck 6 walk to the front of the ship then take the elevator down to deck 3. Activities- Not many, and if you do not gamble and not just want to sit around, there was nothing much. Unless you like hairy chest contests etc., Disembarkment- TERRIBLE, you have to wait till your deck and color luggage is called, to exit the ship. We arrived in port at 7:00 am and were not called until 11:30 am and then had to wait in a long line to get off the ship, while you kept hearing the announcement, of how you must get off the ship immediately, embarkment for the next cruise is starting. Well, do you think I want to be here, since I waited 4 hours for you to call my deck and luggage color. Getting the luggage was like waiting at the airport it took forever. Overall experience on Carnival Glory- Fair, for the money I'd say poor, I will not cruise with Carnival again. Good Luck Read Less
Sail Date: June 2004
Our first cruise on the Celebrity line was on the Century. Our departure date was June 12, 2004 from Port Everglades, Florida. We have previously cruised on RCL Enchantment of the Seas. The total embarkation process was a breeze. Friendly ... Read More
Our first cruise on the Celebrity line was on the Century. Our departure date was June 12, 2004 from Port Everglades, Florida. We have previously cruised on RCL Enchantment of the Seas. The total embarkation process was a breeze. Friendly staff, quick entry, paperwork easily accomplished, champagne or orange juice offered as soon as onboard by white gloved staff. WOW...or so we thought. Then came the reality. Our room was not set up properly (we were on deck nine, just below penthouse level). We had to ask our cabin steward twice to separate our queen sized bed into two doubles as we had originally requested when we booked the cruise. We were not given our complementary Celebrity tote bags, and absolutely worst of all our cabin smelled like an overflowed toilet. There was a reeking smell from the toilet in the bathroom that flushing would not remove. And it lasted for days, Uhhhhh. And the hallway smelled like an ashtray....that's right, an ashtray. Celebrity lets passengers smoke just about anywhere they please...and we mean just about ANYWHERE, except the theatre, dining room, and a few other prohibited areas. There are smokers everywhere, in the hallways, in the lounges, in the excursion lines...you name it and they're lightin' up thick and thin. We found that we paid all our money (thousands of dollars) for the use of only a little less than half the ship, the rest was given over to the smokers and their pervasive exhaust-pipe smokey smell. On the pleasant side, our bags showed up in time to change for dinner, which with the exception of a chef that can barely cook a steak as ordered, was outstanding at every turn. Our dinner serving staff though was a little slow at first, but however, they shaped up to be outstanding for the remainder of the cruise, including the formal nights which were fabulous. In addition, the time we were late returning from shore, our assistant maitre'd accommodated us with a late seating (thank you, it was most sincerely appreciated). The softdrink service was however less than admirable at meals, with the exception of the dinner servers finally catching on that alcohol wasn't one of the dinner priorities for us. And then there was the Pool Bar, and the Mast Bar. Have you ever smelled rotten garbage in the sun? There was an absolutely reeking rotten fruit smell emanating from these two bars for six of the seven days of the cruise. I had to hold my breath just to order a diet soda. I don't know what the Century staff did, but they must have found it and got it cleaned up because on day six and a half it was finally cleaned. But whooooweeeee, what a stench. And then there was the leak. The continuous carpet soaking leak right in front of the entrance to the Aquaspa. The carpet was soaking wet and had to be dried by an industrial drier 24/7. The maintenance crew finally got around to showing up and worked on something in the ceiling and let me tell you, don't get in their way...they're workin' and you're not. Doesn't matter if you've paid thousands of your hard earned dollars to be there, just stay out of their way "pal" and you won't get stepped on. What an attitude. The ports. I have never figured out why the Caribbean islands build their cruise ship docks in the oldest parts of the cities. San Juan "old town" was quaint. The shops reminded us of discount marts, and guess what...the Fort on the top of the hill closes precisely at 5pm (just before you have a chance to get there after visiting some of these discount shops and then climbing the hill in 95 degree heat). Nice view from the hill, though. Just between us, skip the fort climb unless you want a picture standing in front of it, better yet, skip the shops, because the freebies and the discounts that are in the shopping book that is sold onboard at the shopping presentation, are few and far between, at least in San Juan anyway (if the shops aren't sold out or substituting the $40 rainbow topaz for the $50 rainbow topaz). Get the picture? We signed up for a St. Thomas Megan's beach excursion. What a waste. Celebrity makes you stand in line outside in the hot sun for almost half an hour for the excursion, loads you into the back of an open canopied truck with cushioned seats, where you're driven up and down very long and steep and narrow twisting mountain roads by a driver who passes on blind curves uphill, and where you arrive at an unkempt beach with no real shade except for some trees. Plus the locals sit at the only park benches that are in the shade and don't swim, they don't even have on bathing suits, they just sit there and talk to each other. In addition there is no food or drinking water there. And guess what...the water is c-o-l-d. There is bar service down the beach, though. St. Thomas downtown has interesting discount shops for jewelry and other assorted items. The cab ride back to the ship will take about 25-40 minutes depending on traffic. So get your cab early if you need to get back for any reason. We did. St. Martin was really very quaint. Small. The water taxi was fun. Nice clean green blue water. The beach was very kempt and clean, although you will have to pay for a chair to sit on it. The casinos looked kind of seedy though. And if your cruise ship docks at the end of the pier you will have a long walk back on the pier if you forget the sunscreen, or camera, or whatever. A checklist before going into St. Martin is probably a good idea. Heading back from St. Martin to Nassau is in open ocean. 125 miles of ocean from anything. The deep water. Swells, wind, and...a heavily rolling cruise ship, a heavily pitching cruise ship, up down left right, hold on...this baby's a roller. The salt shaker won't be sliding down the table, but you'll be walking down the halls like a drunk on a saturday night binge. Break out the seasickness medicine, you may need it. Let's just be real kind to Celebrity and say that the Century was state of the art in 1995. The shows were great. The dancers are very good. The singers are very good. The entertainers are very good. Didn't like the hawking of the entertainer's cd's, by the entertainers themselves, mixed in with the dialogue of the show, though. Tacky. Perhaps a mention of a picture and autograph session by the entertainer, or the cd's mentioned by the cruise director at the end of the show would have been more upscale and graceful. The midnight buffet ice carving presentation was great. Excellent carvings, food, cakes, and deserts. Except that on deck 5 where the grand presentation is located you can really feel the heavy vibration and the relentless pounding of the of the engines grinding away in the open ocean. It feels like you're sitting all dressed up with the ocean churning just below your feet and the ship's engines are pounding and straining just to barely keep up. I had visions of a dank 1940's cargo ship, not a luxury liner. We also reported our television broken and unusable. It was never repaired. On our disembarkation day we were assigned a time too late to catch our early flight, as we had requested. We would say, all in all, the Celebrity bills itself as a veritable five star cruise line. Indeed, you'll pay nearly five star rates. But in reality what you have here is maybe a barely three and a quarter star performance, and that really is being generous. The executive management at Celebrity should take a close look at what they are offering, and what they truly are delivering. Read Less
Sail Date: May 2004
By Vishal Khubani vishal@khubani.net Carnival Legend ~ May 31, 2004 sailing from New York Eastern Caribbean ~ San Juan, St. Thomas and Tortola The Carnival Legend is my third cruise experience and my second on Carnival. Previously, I ... Read More
By Vishal Khubani vishal@khubani.net Carnival Legend ~ May 31, 2004 sailing from New York Eastern Caribbean ~ San Juan, St. Thomas and Tortola The Carnival Legend is my third cruise experience and my second on Carnival. Previously, I have been on the Carnival Triumph and the Norwegian Dawn. Overall, the Legend is a fair cruise experience, but the management failures of Carnival shine through in almost every aspect of the ship's services. They clearly have the resources to provide us with a better cruise experience, but it is the mismanagement of those resources that causes all of the problems. A cruise ship is really just a segregated marketplace on the sea. This is a dream come true for any manager since all the money spent in any of the shops, cafes, casinos, etc. eventually comes back to the cruise company. The cruise companies have full control over the market and all its activities and therefore control both the supply and to some extent, the demand as well. This allows them to have precise command over the level of service they can and will provide to their customer while still being able to maximize their revenue in every case. Embarkation from New York City Embarkation is always tough from New York. Since we have sailed on Carnival previously and had a Category 11 penthouse, we were entitled to VIP "Skippers Club" embarkation; unfortunately almost none of the staff knew what that was and gave me blank stares as I asked them about "Skippers Club." We finally found a man who knew what he was doing and he directed us to the correct VIP line. How convenient! We only had two or three people ahead of us in line compared to the 20-30 people we would have had standing on the non-VIP line. The hostess taking our information refused to accept dining preferences at that time so we had to contact the Maitre'D once on board. When I called the purser's desk to see how I could speak with the Maitre'D, they told me he did not have a phone. Very strange. I had to go down in person, stand on yet another line, until the dining staff would even listen to my requests. Very unfriendly. Shame on you, Carnival. The Cabin I was in cabin 6258; empress deck aft. This is supposed to be a category 11 penthouse ... HA! The room is much smaller than a comparably priced category I sailed on in the Norwegian Dawn. NCL also offered huge bonuses such as Butler and Concierge services with their room. Carnival has never heard of these. NCL also gave us a flat screen TV and a DVD player - nothing like this was on the Legend. For a newer ship, such as the Legend, I would expect at least a DVD player, not just the VCR they gave us. The "refrigerator" is actually a mini bar that has no room for personal items. The room itself is actually not very comfortable. The lamps where nailed into the tables - not very classy at all. However, other features of this cabin, such as the double sinks, the whirlpool tub, oversized balcony and storage spaces were all welcome additions. When we arrived at the cabin, it too had several problems. The electricity was not working right, the air conditioning was inoperable, and we found several items in our cabin that were left behind by past cruisers. I should note that all problems were promptly solved after phoning the purser or seeing our room steward. A new policy on Carnival is pay-as-you-go beach towels! I have never heard of this before. They actually leave your beach towels in the room for you and make you responsible for returning them to your cabin before the last day of the cruise. And what if you don't? Twenty dollars is charged to your on-board account! Beach towels are no longer available freely on the deck. It's a BYOT policy; Bring Your Own Towel - whether it be to the decks or to the shore. Another thing that made the room very uncomfortable was the fact that the ship was extremely unsteady. There was lots of rocking and vibrating throughout the 8 days. It was so bad that we couldn't walk straight at times and bumped into each other often. The Captain claimed that since we had a lot of sea to cover (New York to the Caribbean), the ship had to travel faster than normal resulting in extra motions. I disagree because even when the ship was not required to move so quickly (like in between the ports-of-call), we still had the same problem. Our room steward, Atthaya, was very friendly and efficient. She was always around when we needed her and was able to answer all of our questions with ease and accuracy. You can just tell when people love their job and are highly motivated - she was one of them. The Entertainment I remember our cruise director, Chris Jefferson, from when he was a social host on the Triumph. Chris is a wonderful performer and a natural on stage, but it seems he may be a better follower than a leader. The entertainment on the Triumph was far superior to the Legend. Although very funny, the entertainment organized by Chris just wasn't enough. His social hosts were also hilarious, particularly Adam. The games they organized were just too good to stay away from: Who wants to be a Millionaire, trivia games, Name That Tune, The Newlywed Game just to name a few. However, the number of events available throughout the day just didn't measure up to the other ships I have been on; there were plenty of opportunities to get bored and nap. As far as nightly entertainment, the "Las Vegas-style" shows Carnival boasts about were only in existence for two of the nights. The remainder of the evenings we fell victim to cheap (and not funny) comics, soloist singers, big bands and guest talent acts. On occasion, there were also late night shows but they started at midnight and lasted for just 20-30 minutes. Expect to go to bed before 1 every night. The Legend's idea of a movie theatre is a Karaoke lounge (Firebird Lounge) with a screen in front of it. The timing was also not well planned at all. Our movie was set to start as the ship left one of the ports of call. Well, the lounge just happens to be right above the engine room. Needless to say, I missed the beginning of the movie and eventually had to walk out. Don't expect any popcorn either. The Legend's main entertainment lounge is named Follies. It has a similar design to other entertainment lounges in the Carnival fleet and has the same problems as well. The first level of seating is not raised, so short guests will have a problem seeing over taller ones. The top level features seats that are, in fact, raised. However, most of the seats in the upper level feature obstructed views as in all Carnival ships. The same barriers that keep guests from falling over obstruct their line-of-site. It's a wonder they have not fixed this problem yet. This is not a problem on other cruise lines and is a simple problem to fix at Carnival. This architectural design issue could have been avoided if Carnival paid just the slightest bit more attention to the guest's point-of-view. Dining / Bars Two words that prevent Carnival from ever being the world's leading cruise line: freestyle dining. They have wised up and now offer it on some of their ships but we have yet to see it on any Spirit-class vessels including the Legend. This is the main reason for the notoriously long buffet lines we constantly see on Carnival over and over again. The ship, for some reason, insists that all passengers eat at the same time - so they do! On other cruise lines, such as Norwegian, freestyle dining and a variety of restaurants allow guest to choose when and where they dine. This lessens the strain on buffets and keeps the lines short almost all of the time. The quality of the food on the Legend, however, is superb. The chefs deserve kudos. Nonetheless, they should know that no matter how good the food tastes, the management and serving of the food make the entire experience horrible. The long lines do a huge disservice to the end product. The Unicorn Cafe is the home of all the buffets and all the long lines. The Rotisserie, Deli, 24-hour pizzeria, The Grill, Taste of the Nations (featuring a different country's cuisine everyday) and Asian Corner are just some of types of food you will find there for lunchtime. Unfortunately, almost everything shuts down for dinner and all you're left with is the pizza, deli and rotisserie. The 24-hour pizzeria, for instance, constantly has a line except for breakfast time. This is due to the pizzas not being ready when the customers ask for them. They feature about six different types of pizza and four of the less popular options are never ready. You've got to take what they've got or wait some more. And sometimes they don't have anything. It is common for the server to ask you to wait 4-7 minutes for the next batch. There is absolutely no excuse for this amount of wait time to be fed on a cruise ship. Cruise ships, as we all know, are segregated marketplaces. It is very easy to predict demand for certain products based on previous behavior. The Legend needs to prepare their pizza and other foods based on these measurements - this is how they know how much staff and ovens they will need to use at any given time so the guests don't have to wait. There should constantly be large quantities of all different kinds of pizza pies available during the peak times. Similar predictions can be made for the demand for buffets and room service to avoid long wait times. Apparently, no one at Carnival bothered to take these simple measurements to make the predictions. The poolside section of the Unicorn Cafe is a high-traffic area, but unfortunately the tables don't have much of a high turn around. The tables need to be cleaned and reset much more often since it is so difficult to find a table by the pool. What's worse is the ongoing problem of guests saving deck chairs. Other fleets have gotten security involved in the enforcement of the rules regarding this, but Carnival has yet to jump on this bandwagon. Room service at Carnival is still the worst on the seven seas. The wait time for room service is regularly one hour. And, you can only choose from a limited menu of cold cuts and wraps - it's pitiful. You can't even use your fountain soda card through room service. Especially with the limited menu, there should not be that long of a wait time. In fact, the wait time for room service on any ship, no matter what the menu, should never be an hour! Moreover, room service does not accept the fountain soda card. Other fleets have far surpassed Carnival when it comes to room service menus; their menu is simply not worth the trouble. Here's an idea: why not take advantage of the 24-hour pizzeria and incorporate it into room service? It would be a wonderful addition and effortless to implement. Speaking of the fountain card, it's not worth it unless you drink more than 5-6 sodas a day. Carnival has also tightened their policy and will absolutely only serve one fountain drink at a time per card. Still, the bar waiters and waitresses hate serving fountain card holders. This is because it is more worth it for them to serve mixed drinks for the tips. Sure, fountain card holders pay their tip when they purchase their card but apparently that's not enough to change the servers' minds. During a show at Follies I had to order my diet coke 3 times before anyone would bring it to me - and even then they brought it at the end of the show. The next day, I wore my fountain card around my neck on a key chain - this made me invisible to all of the bar waiters and waitresses. They would not even come up to me to ask me if I wanted anything. Roel and Samson were among the bad bartenders; don't hesitate to complain to the bar manager if you come across them are or any others that don't cater to fountain card holders. Dining at the main restaurant, "Truffles," was always a pleasure. The staff was always friendly and efficient and the food was great. If you do eat there, be sure and ask for a table served by Luis - he can't stop smiling and will always make you feel like family. Listen to his recommendations, too! You won't be sorry! The Internet Cafe The internet cafe is run by an extremely friendly and knowledgeable manager - Jay. The prices are comparable to that of other ships. Jay even gave me an extra 10 minutes just for signing up on the first day. Woo hoo! One of the reasons I chose the Carnival Legend is because it is a new ship and I was expecting wireless internet service. Indeed, this was the case and I had my laptop ready to go when I saw the huge ad that said "Surf and Swim Wirelessly" picturing a gentleman with his laptop by the pool. Oh, how easily I was misled. The wireless access is only available in the internet cafe! The signal does not reach anywhere else on the ship - not even highly used areas like the atrium or the pool. What makes this worse is that when I did not have my laptop with me, I could not even use the desktops since I only had a wireless account. These accounts really should be one-and-the-same. The logins used for wireless should be the same logins used on the desktops. This is how Norwegian does it. Take a lesson from the Norwegian way, Carnival. Shopping On Board The stores on board have very limited selection. I was not able to find a stick of deodorant when I needed one. When I came down with a cough, they only had one type of cough syrup. Come prepared with everything you might need, don't expect to find anything on the ship. The other experience I had was with the Legend's Formalities store where you can rent tuxes, buy flowers or decorations for any event you are celebrating on board. The complimentary birthday cakes Carnival used to give upon request in the dining room no longer exist - they are now going to cost you ten bucks. For $32, you can even have your cabin decorated as a surprise for that special someone. I ordered birthday decorations for our cabin to be decorated between 7:30pm and 8:00pm one evening while I knew we would all be out having dinner. Well, those sharp Carnival employees decided to stop by at 9:30am instead. I sent them away and demanded a refund. I also had a problem with one of my photo frame purchases in the gallery. After I stood on a long line and asked the clerk to replace the frame he told me to come back tomorrow since he was the only one on duty and instead needed to take care of the customers behind me. How rude. And very poor management of staff! Ports of Call Our cruise offered a healthy variety of ports of call including San Juan, St. Thomas and Tortola. Tours and shopping in San Jan and St. Thomas are a must. Don't miss it! However, don't waste your money purchasing shore excursions on board. You'll find all the major ones for sale at the port for 30-40% off what you would've paid on board. Tortola, on the other hand, is almost not worth visiting. The ship is only in that dock from 7am-2pm anyway. Get off, stretch your legs, take a few pictures and get back on the ship. It's not a very interesting place to visit nor will you find any worthwhile shopping opportunities. All-in-all, we had a good vacation but know that it is such a pity that it couldn't be better. I hope Carnival can take a look at the management of their ships and make the small changes that in turn make huge differences for the guests. If you have specific questions about the Legend before booking your trip, I'd be happy to entertain them via email. Happy sailing! Read Less

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