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2 Helpful Votes
Sail Date: December 2014
Norwegian figured out how to nickel-dime you to death! 1. The mini suite is about the size of a regular suite on Princess Ruby. The bathrooms don't have toiletries. They have a soap dispenser with soap that refuses to lather. The ... Read More
Norwegian figured out how to nickel-dime you to death! 1. The mini suite is about the size of a regular suite on Princess Ruby. The bathrooms don't have toiletries. They have a soap dispenser with soap that refuses to lather. The bath towels are the size of hand towels. The balcony is half the size compared to Princess so the provide tiny chairs and a postage stamp size table to make it fit. They turn your bed at night, but no chocolates on the pillow. There is absolutely no way to empty your suitcases since storage is virtually good for an over night stay. Where is a writing pad and a ballpoint pen, none provided. 2. There are more specialty restaurants than on most ships and it makes sens, it is a revenue generator. They charge $35 for the french restaurant and then they charge another $10 for a lobster tail. Add to it the fact that you did not eat your meal in the free restaurant (say $25 value) and the tab comes to $70. I can eat for that money at 95% of the restaurants in South Florida. 3. They charge for specialty coffee almost the same as Starbucks and then they charge you for a pastry. On Princess you can purchase a coffee card and the pastries or party sandwiches are free of charge. A bottle of water is $5 so drink sparingly. In one of the restaurants I ordered a french wine and was told they don't have it in spite of being on their menu. 4. When you disembark, there is no way to find your luggage on your own. There is no centralized luggage area and it takes a rocket scientist to figure out where to find your color tag. It took 55 minutes from the time I left the ship to the time I was ready to take a cab. The arrival area is a throw back from the 1950's and looks like a cattle herding area. 5. This ship catered properly only to the children, the adults were second class citizens. I had not been offered a single time a drink while I was around the pool or sitting in a bar, I had to go begging for one for my own money. A mixed drink is $9, a glass of wine anywhere between $8-10, a beer is $6. What is this, is it the Four Seasons hotel in Paris? Read Less
Sail Date: December 2014
In 2009 we did sail on the Summit a B2B and we were not impress. This year we choose to try it again mainly because it was leaving from San Juan and the itinary. The ship looks nicer than 5 years ago, we even took the same cabin (8066) ... Read More
In 2009 we did sail on the Summit a B2B and we were not impress. This year we choose to try it again mainly because it was leaving from San Juan and the itinary. The ship looks nicer than 5 years ago, we even took the same cabin (8066) concierge class (C2 this year it was a C3 in 2009) , we like it very much. Embarkation was a charm took fwe minutes and we were onboard. Service by our stewards was excellent and they were nice and pleasant. Oceanview café was ok food was good but we find usualy it was not warm an off. Dinner was good specialy the Top chef menu, we had a nice table for two, first week staff was ok but our waiter and assistant for the second week were much nicer and our sommelier Ivan was very competent. Speciality restaurants, they had a package thet we were interested (5 dinners) but we decide to take it on the second week, then when we try do this they are telling us it's all sold out, but beacause we are on a B2B they will ask the Maitre D to call us see if he can do something ( on embarkation day 2nd week) we did'nt hear from him (I can understand it's embarkation day) next day again went to Qsine and also they are telleing me that they will refer my request to Maitre D, in the afternoon we were checking the menu at Normandie the person there try to help us and he check ans saw we has a request and again said he was surprise Maitre D did'nt call us. and left a note again, next day in Oceanview café a waiter was doing the promotion of the Normandie and ask us if we were interested and again I mention that I was still waiting for Maitre D to call me, again he took our cabin number and will go see him and guess wath ? Still waiting for his call.Not use to that kind of service compare to the excellent service on Princess We did go to Qsine, it was ok but doesnt worth $45 extra, we did'nt try Normandie because of the no response of the Maitre D We found the wine expensive (same wine on Princess last year was around $8 less). The first week we did'nt have the Classic beverage package and the 2nd we had it. Then it was not possible to have a coffee package and at $5. for a americano or cappucino coffee, we decide to wait for the 2nd week We found that everyone was pushing to sell us the beverage package and to upgrade it to the premium. Talking of this we did appreciate to have it but we did not drink for his value ($700) Overall it was an ok cruise but probably the last time on Celibrity and we are going back on Princess even if their itinaries are not so great now except fot he Royal   Read Less
Sail Date: December 2014
We didn't feel crowded at all on Oasis until the last day -- disembarkation -- which was a mess. In fact, there are so many quiet spots on the ship. We especially enjoyed listening to the classical music performance by the pianist and ... Read More
We didn't feel crowded at all on Oasis until the last day -- disembarkation -- which was a mess. In fact, there are so many quiet spots on the ship. We especially enjoyed listening to the classical music performance by the pianist and violinist in Central Park every evening! Hardly anybody were there. We watched every show including the comedian. Most shows were not fully attended (apparently a lot of passengers who made the reservation didn't show up). There was no problem to get in even if we were on standby on some shows. The two and half hour full version Broadway Show "Cats" is phenomenal. It is even better than the one I watched in NYC! We did most things on the ship, i.e. rock climbing, surfriding, ziplining, ice skating, jogging.....and even cupcake making. The lines were short especially on port days. We have dined in most restaurants, i.e. free and for fee. The only disappointments were Johnny Rocket and the MDR. The duck and lobster on formal night in MDR were way overcooked. Chops Grille is outstanding. MY only complaint about Oasis is there is no library (I really enjoyed the spacious library on Holland America). But judged by the jam-packed casino, apparently RCCL caters to a different clientele. All the islands look like Waianae in Hawaii. I don't understand why people from the East Coast repeatedly go to these islands ( I heard a fellow passenger bragging that he has been to the Caribbean for 10 times). We joined a city sightseeing tour in St. Maarten. The driver just allowed us to take photo at two spots which were not scenic at all. The only interesting finding is that I had to pay to use the restroom on the French side. For an oceanview room which cost less than $700 pp with perks including two Specialty Restaurant dining, free soda package and SBC, I consider the cruise a real good deal. Read Less
Sail Date: December 2014
My wife and I had previously sailed on "Arabella" out of St. Thomas and I thought the Island Windjammer cruise would be a similar experience. My wife opted out of the cruise and I ended up as a "Solo" in one of the 2 ... Read More
My wife and I had previously sailed on "Arabella" out of St. Thomas and I thought the Island Windjammer cruise would be a similar experience. My wife opted out of the cruise and I ended up as a "Solo" in one of the 2 Solo Cabins (12). Flew from Detroit to St. Maarten and stayed over night at the Pasanggrahan Hotel. It was dated but clean and served its purpose. For some reason the bar and restaurant were closed and I ended up at "The Green House" which was just a five minute walk away. I recommend the Green House. The bar tender was friendly and the food was great. Boarded the Sagitta at the main port dock and the adventure began. There were 23 passengers, mostly from the US, I'm Canadian (Ontario) and there was a 4 member family from Calgary. We left at about 2:00 pm and sailed over to St. Barts. Now I have my first negative observation. Island Windjammers does not really explain the itinerary very well in their webpage. I thought we would be sailing (or motoring) some place every day. That's not the case. We stayed the first 2 nights anchored in St. Barts. I have been to St. Barts several times so I was disappointed that we were there that long. So on Tuesday we sailed over to a marine reserve (Anse de Colombier). Nice beach, very secluded no chairs but your could snorkel. Pulled anchor and sailed to Nevis (part of St. Kitts). Probably I should explain that Sagitta is not really a sailing ship. It is considered a motorized yacht with sails. The captain explained that even with the sail up he could not cut the engines. He needed the engines to steer. So if you are looking for a true sailing experience, Sagitta is not it. Anchored at Nevis harbour for the night and some went ashore for tours Wednesday. I've been to Nevis so I stayed on board. We left for Pinneys Beach Nevis (just a short sail away). Pinneys is a beautiful beach with a great beach bar called Sunshines. Great drinks and beautiful sand. Wednesday night we sailed to St. Kitts and anchored in the Harbour for dinner. On Thursday, several passengers went ashore and toured or shopped. At noon we sailed to South Friars Bay to the Ship Wrecked Bar for the afternoon. We had a bbq on the beach for dinner. A good time was had by all. Pulled anchor and did a night sail to Anguilla (the other side of St. Maartens). This was rocky night in my little bunk. Woke to Sandy Ground Anguilla in the morning. Anguilla is a beautiful place and I went ashore to Sandy Ground to find Elvis's Beach Bar. It was a national holiday so it was not going to open until night time. So I found "Dads" beach bar and it was great. All (but myself and one other passenger) went to Shoal Bay which is beach lovers dream. I have been there and I wanted to explore Sandy Ground. Had a great day. Went back to Sagitta for lunch and back to Dads for the afternoon. Now here is my second negative comment. I originally booked my flight back to Detroit (from St. Maarten) for 8:40 am, thinking that would be enough time to get to airport from the cruise dock. US Air changed the flight time to 8:05 am so I emailed Island Windjammers whether that would be enough time to catch the plane. I ended up changing my flight to a later one which cost me $200.00 US. So I was rather miffed when the captain said we would be sailing to St. Maarten on the last night and spent the Friday night at the dock in St. Maarten. If I had known this I could have easily been up and made the early flight saving myself some money. Island Windjammers really needs to include the itinerary information on the web site and booking information. Knowing you are docked in St. Maarten the last night does make a difference on travel plans. So... The food was good. Crew was great. Weather was warm and the sea is relaxing. By the Way: The solo cabins are SMALL. but there was a lounge outside the 2 solo's which came in really handy. Except for the travel glitches, I did enjoy the Sagitta. Would I do it again? Probably not. My wife really likes the Windstar Cruises for sailing, which are about the same cost and a great deal less "rustic".   Read Less
Sail Date: December 2014
Me and my wife drove down from Ottawa, Ontario, Canada (9 hour drive) and stayed at the Holiday Inn - Fort Lee who offers a park and cruise package for $160. The taxi to and from the port is $70, so we still saved quite a bit of money by ... Read More
Me and my wife drove down from Ottawa, Ontario, Canada (9 hour drive) and stayed at the Holiday Inn - Fort Lee who offers a park and cruise package for $160. The taxi to and from the port is $70, so we still saved quite a bit of money by not parking at the port ($400). Our ports were San Juan, St. Thomas, St. Maarten, St. Lucia, Barbados and St. Kitts, in that order. We arrived at the port at 12:30 and were on the ship within an hour, so embarkation for us was fast and smooth. Our cabin was on deck 4 exterior with a port hole, which turns out was a bit of a blessing because while the ship rocked for the first few days heading out, then again returning back to NYC, we hardly noticed the rocking on our deck. Michael was our steward who did a really excellent job in maintaining and cleaning our cabin - at each port we decided to buy him a small food item - something different that added a touch to him for the hard work he put in. One thing we did when we booked the cruise was to make our dinner reservations, which guaranteed our dinner sitting at whatever time we selected. During the cruise we noticed quite a few other passengers having to wait close to 30 minutes to be seated, so we highly recommend making the reservations (I would also bring a copy of the reservation confirmations in case there was a conflict, but that was not even necessary - everything was done smoothly). We did pre-reserve at Cagney's (the steak restaurant) as well as at Teppanyaki's which was the only restaurant to have at least three sellouts each night of the cruise. I highly (to the nth degree) recommend the Teppanyaki - the food is excellent and is made in front of the guests by a chef who puts on a really great show for the guests. The steak at Cagney's was pretty good just the same. The Pacific and Magenta dining rooms, when I first saw online pictures, appeared as if they were designed by members of the CNIB, however, in reality, the design and appearance were pretty nice. Both restaurants are on the same deck and offer the same menus, so if you are not able to get into one, the other may be available. As well, we had a different dinner during the cruise which I thought was somewhat impressive considering it was a 12 night cruise (I did expect some repetition before the cruise started). We ate lunch a couple of times at the buffet, choosing to make salads with grilled meat. The salad vegetables changed everyday providing us with a variety, but we also ate several times at the outdoor bbq on deck 12 which offered really good grilled meat, vegetables and a variety of salads. Lunch was also available at the Pacific dining room which was also really good. We ate most breakfasts at the Pacific dining room which had a repetitious menu, but the only dish we repeated was the eggs benedict which was really good. Other than that, we had a different breakfast each morning. We chose to eat this way because the portions are controlled at the restaurants, whereas at the buffet, it is pretty much a free for all, although the food was really good compared to Carnival cruises. One other thing we did pre-cruise was to research the various ports looking for different excursions and researching the various excursions. We did 3 excursions on our own, and 3 through the ship, but I must caution that if something occurs during an excursion we did on our own that delays our return to the port, it was possible the ship could have left without us. Also, at some islands the locals can be extremely pushy towards visitors, so be careful where you go on your own (for this cruise, do not do anything on your own at St. Lucia - the taxi fares are insane and the locals deceptive to visitors). As a second cautionary note, when visiting other places, do not look lost, but rather have a look of self-confidence and self-assuredness. At San Juan we walked to San Cristobal fort (20 minute uphill walk), followed by a walk into old San Juan for some shopping and a bit of dining. The fort closes at 6pm now, so arriving at the port at 3pm and disembarking by 3:30 allowed us plenty of time to visit the fort. The excursion on our ship was a sightseeing tour of San Juan followed by shopping in Old San Juan, but due to traffic, the people who took this excursion were not able to do very much shopping. On top of that, they did not visit the fort - they just drove past it. This is definitely an excursion you can do on your own. At St. Thomas we walked to the sky ride which was not even a 10 minute walk from the port (amazingly, a taxi driver offered us a ride there!). This excursion allowed us to take some really nice photos of the area and we enjoyed a really neat parrot show run by a woman I nicknamed Mrs. Parrot. From there we took a taxi ride on our own to Magen's Beach and were able to spend more time there than those who booked the excursion through the ship (just make sure you leave at least 90 minutes before the ship is to depart). At St. Maarten we did a scenic tour through the ship. We were able to learn about the French and Dutch sides of the island, then went to a beach for a couple of hours (farther down is the topless area if anyone is interested in that sort of thing!). One excursion I was interested in doing was ziplining at Loterie Farm - this one is not mentioned on the NCL website, but in the end, we did not feel like doing this. Some of the locals mentioned it is pretty good there, I just do not have any first hand information on this place. At St. Lucia we did the Diamond Falls and Botanical Gardens excursion through the ship. As a disclaimer, people are not allowed to stand under the falls anymore so if you see that picture, know it is false advertising. It is a 90 minute drive there and back and we could only spend 1 hour at the Gardens, but it would have been nice if we could have spent more time there. As a secondary caution, I did find out it costs $160 by taxi to go there if you want a 'private tour', but there is no difference between the private tour and the ship tour, so do this through the ship and you will save quite a bit of money. At Barbados, we visited Andromeda Botanical Gardens, which is not listed on the NCL website. It is a less than a 30 minute walk to Fairchild bus station or you can take a cab from the port there. Yes, Barbados does offer public transportation which is extremely safe and even walking to the bus station, we felt completely safe (although I was nagged by a taxi driver wanting to know why I knew where I was going, but had never visited Barbados before - it is called RESEARCH!). If you go by taxi, only go as Fairchild Station - it will save you a truckload of money compared to taking the taxi all the way to the botanical gardens. Bus fare return is less than $5.00 U.S. so it will be a lot cheaper than by taxi - just make sure you leave in time before the ship leaves - it is a 45 minute bus ride and roughly 40 minutes walking back (the return bus terminal is a bit farther back, but you can see Fairchild Station so it is easy to walk back, or again, take a taxi back to the port - your choice. The gardens is really nice and I highly recommend going there - you will be impressed. At St. Kitts we did the train ride and scenic drive through the ship - it cost $10 less per person not including cab fare if you did this on your own - as well, we were delayed in returning back to the port due to a malfunction on the train, but NCL did reimburse us a bit so we were okay with that. The train ride was still really nice, we took a lot of pictures and the scenery was really spectacular. As for nightly entertainment, we saw most of the shows which were really entertaining and done extremely well. We especially enjoyed the second last night on the ship in which the entire crew came onto the stage to thank the passengers for choosing the Gem. We were touched by this, and it allowed us to see the faces who behind the scenes worked very hard and were very professional in making our cruise really good. The entertainment at Spinnaker's lounge was a lot of fun, very entertaining and could be crass at times (watch out for the Quest challenge - you will laugh your heads off!). Both me and my wife were really impressed with this cruise, the staff and how well organized everything was, and we cannot wait to go on another NCL cruise. Read Less
1 Helpful Vote
Sail Date: December 2014
If this had been our first cruise we would probably never cruised again. The title of this review, P & Queue, is an overall impression of this cruise, it appeared that every couple of days we had to queue. Manchester Airport Arrived ... Read More
If this had been our first cruise we would probably never cruised again. The title of this review, P & Queue, is an overall impression of this cruise, it appeared that every couple of days we had to queue. Manchester Airport Arrived early after stopping over night at an airport hotel, had to queue for 2 and a half hours to check in, only one check in desk manned, the P&O representative said there should have been 7 and blamed Thompsons, but our contract was with P&O and they should have seen that the agreement they had with Thompsons was enforced. Flight OK, old plane very ordinary meals and service. Barbados Check in. We queued for 1 and half hours to register and then 1 hour to get through security. (Only 2 scanners for about 1500 passengers??) Bags did not arrive at our cabin until after 10.30pm, we landed at 5.15pm. Booking Gala Meals Booking for Christmas Day and New Years Eve meals was a farce, we queued for 2 and a half hours for the second sitting, people booking for the first sitting had to wait longer, also people "missed" breakfast due to the time they had to wait. One lady, a solo passenger, told us she had to queue for 4 hours and when she got to the front was told "as a solo she didn't have to queue as they could have slotted her in anywhere". Flight Back to Manchester 2 Thompson fights leaving at the same time from the same gate, very confusing and more queuing. Some of the restaurant staff on board ship were rude and hurried us out of the restaurants after breakfast and lunch as they were in a hurry to prepare tables for the following meal. (Not enough staff??) Our last cruise with P&O was in 2009, every thing went like clockwork, staff were excellent and all the service we received on board was perfect, following this we recommended P&O to our friends, never again, we have now booked another cruise with another Company, we never looked at P&O alternatives. Very disappointed Passenger, now booking with other Company's.   Read Less
1 Helpful Vote
Sail Date: December 2014
Well I am going to briefly recap this 11 day cruise. I was fortunate to attend both of the CC M &G and the follow up with the officers. First I want to thank the Officers for their time and effort to field our questions and concerns. ... Read More
Well I am going to briefly recap this 11 day cruise. I was fortunate to attend both of the CC M &G and the follow up with the officers. First I want to thank the Officers for their time and effort to field our questions and concerns. Personally I feel that some issues were very valid while others such as no services for Christmas were not. In this day and age if you wanted to attend a service we were in port on Christmas. I emailed the Catholic church for their schedule. That being said yes the choices for food in the restaurants for breakfast and lunch did tend to be unexciting after 11 days, but the buffets had something for everyone. The dinner portions were on the large side especially after ordering starters. An important thing to remember is NCL is "freestyle" if you want to be on a schedule than chose another line. We prefer NCL because depending on how you plan your day a set schedule crimps our style. This is my second time on the Pearl and we came back because the staff makes you feel like they are your family while you are with them. I know they are always going to be complaints but everyone can always improve. They do need to update the app because the Cagney's menu is out of date. Would have liked them to make more announcement about special events like the chocolate buffet that we found out after. It could have been an over site by us because there were so many things listed in the Freestyle Daily. Our room steward Mark Rillion was great always very cheerful and friendly. I am glad that everyone have name tags but I would like to see the waitstaff introduce themselves. There were some maintenance issues in the spa when it was brought to the attention at the spa desk it was not addressed but once Tony was informed at the CC meeting they were up there checking the spa. It was nice to see that the are always working to maintain the Pearl. Sometimes what we do not realize as guests that if we had to be a continuously working resort with no prolonged time off could we keep things perfect? The answer is no. NCL does the best at trying to keep things running smoothly. They did a get job with making Christmas away from home still feel like Christmas with the decoration, music, even Santa and his elves for kids of all ages. Did anyone see the Grinch walking around too. NYE was a blast for those who were in the atrium there was a balloon drop and the deck had Father Time with Baby New Year. Joel our Cruise Director was out singing with the band and Captain Paul was strolling the decks. What more can you say we had gorgeous days of sunshine cheerful music happy staff and new friendships formed. Thank you to all of the crew members who spent the Holidays with their Pearl family.   Read Less
Sail Date: December 2014
I booked a 2 week East/West Caribbean cruise on the Ruby. What I didn't realize was that it's 2 - 1 week cruises back-to-back. Never again. Much different clientele onboard....wedding parties, kids, party-hardy crowd. Not to my ... Read More
I booked a 2 week East/West Caribbean cruise on the Ruby. What I didn't realize was that it's 2 - 1 week cruises back-to-back. Never again. Much different clientele onboard....wedding parties, kids, party-hardy crowd. Not to my taste. Pre-cruise pkg was a 1 night stay at the Sheraton Yankee Clipper resort (which is now an O Resort). This hotel should be avoided at all cost! It's an old, run-down place in the middle of nowhere! Unless you had transportation, you had to walk more than a mile to find a deli. I was in the 'newer' Marina Tower (great ocean view), but upon arrival (had to haul my own bags), there was a man in my room. He had sprayed something that smelled like Raid all around. I had to leave the door and window open quite a while to let that smell dissipate. Then I found out the door was extremely hard to open from the outside. You had to really put your shoulder into it. All issues were brought to the attention of the desk clerks, but they could have cared less. Embarkation day was a mess. There was no welcome letter from Princess upon arrival at the hotel. I had to call the local number to get departure info. Luggage was not picked up, so I hauled it to the lobby myself and the Princess rep said to just leave it in the middle of the lobby and it would be taken care of. I refused to do that and made sure the porter took control of it instead. I have Platinum status and upon arrival at the pier, I sailed thru the check-in procedures and was on deck within 10 minutes! I booked an inside cabin. Steward was not the best. He only changed the bed linen twice in 14 days! He also let dirty glasses/dishes sit on the vanity for longer than he should. Often I would just take my dirty dishes to the buffet myself because I was tired of looking at them! The optional excursions I chose were okay. Some details had changed since I booked them and I wasn't happy about being dumped at a beach for 2 hours when it was only supposed to be a 20 minute photo op! The only crew members that weren't happy & smiling were the 3 grumpy bartenders at the Calypso bar. They were so surly and unpleasant every morning! The cruise director was among the missing! Only saw him at the end of a few shows in the Princess Theater to talk about the next day's activities. But his staff was everywhere! Dave, James, DJ Romeo, Ashley, Kassia, & Aly worked hard everyday to make sure all passengers were having a great time. A special shout out to James & Dave.....YOU GUYS ROCK! YOU ARE THE BEST!!!!! James was the Princess Pop choir director and kept everybody moving and grooving....and he was delighted to let us put in a few Christmas carols for our performances in the Piazza. Dave did the best music trivia games....he acted out the lyrics to almost every song and had the trivia players in stitches. It always turned into 1 big sing-along! Both James and Dave made sure I felt included in all the activities and kept me dancing at all the parties. So in conclusion....it was a good trip, I met some really nice people, and the weather was great.... Who could ask for more???? Read Less
Sail Date: December 2014
My husband and I sailed Dec.27. The ship was extremely crowded, and there were many screaming children aboard. (Parents, others really don't want to hear your loud children or see them perform cartwheels on the dance floor during ... Read More
My husband and I sailed Dec.27. The ship was extremely crowded, and there were many screaming children aboard. (Parents, others really don't want to hear your loud children or see them perform cartwheels on the dance floor during dinner.) I like children, but where are the manners? The ship had some nice features, but it also had some flaws. This was my 6th cruise in one year, I have been on both larger and smaller ships. I met some really nice people and had a great time in spite of some problems. Rocking of the ship: Ships should not rock back and forth in 23 knot winds (8 ft. seas) I was on the Oasis with 55 knot wind speed and 22 ft. seas and did not feel the ship like I did on the Getaway. The first couple of days were rough. Noise in the walls: Loud noises inside the walls. Binging, banging, and thumps through-out the night. Sounded like Big foot was running down the hallways. We were mid-ship on the 10th floor. I heard the same complaint from many other passengers. Food: Fair. Nothing special. The Italian restaurant was below average. The main dinning room did serve an exquisite chocolate molten dessert. Yummy!!! Entertainment: normal ship entertainment. Sugar Blue performed great blues.   Read Less
1 Helpful Vote
Sail Date: December 2014
My husband and I were excited to celebrate New Year's aboard the Celebrity Constellation. This was our fifth cruise with Celebrity Cruise Lines and our second aboard the Constellation. Check in and embarkation went smoothly. We were ... Read More
My husband and I were excited to celebrate New Year's aboard the Celebrity Constellation. This was our fifth cruise with Celebrity Cruise Lines and our second aboard the Constellation. Check in and embarkation went smoothly. We were greeted by our cabin steward almost immediately and that was the first and last time we saw him. Our stateroom (Concierge Class) was fine. Gone are the chocolates on the pillows each evening. Overall, our experience was a let down. The staff onboard are working very hard, but the cutbacks are everywhere. The service is the dining room, is "get them in and get them out" (select dining). We had reserved twice at the Tuscan Grille and ended up cancelling the second visit. If you are going to pay an extra $90.00 for two to dine, then the food and service should be exceptional. My husband's steak was not edible. The first one was ordered medium rare, came well done. He could not eat it so sent it back, the second came medium, but was so tough, that he could not cut it. Once the second steak was delivered, our server was no where to be seen, so my husband just gave up. No apologies, no questions as to why his plate was still full when the server picked up, just the bill, and a reminder that a gratuity would be appreciated. VERY DISAPPOINTING. We had an onboard credit that never showed up on our final bill. When we received it at 9pm the evening before debarkation, we went to Guest Services. They could do nothing for us. I have a hard time understanding when you have documentation showing the onboard credit from Celebrity Cruises (which we did), they cannot honour it and update your account. Instead, we had to wait until we travelled home, to call Celebrity Cruises, who immediately did refund the credit. This was the second cruise this had happened to us. Not sure, where the old Celebrity Cruise Line went, but we have moved on to another company which makes Celebrity look very poor. Too bad as our original experiences were amazing. Read Less
Sail Date: December 2014
I cruise solo often and a Diamond plus with RCCL, the Quantum is not for solo cruisers. They seat you alone in restaurants. Dynamic Dining no main dining room. Reservations required you don't have same server each day or meet people ... Read More
I cruise solo often and a Diamond plus with RCCL, the Quantum is not for solo cruisers. They seat you alone in restaurants. Dynamic Dining no main dining room. Reservations required you don't have same server each day or meet people from all over world. The ship is absolutely beautiful but geared towards younger people who , are not retired, don't have money to cruise as often as us repeat cruisers and only can cruise when on vacation. I will admit food much better. Most people cruising on this first Caribbean trip are not happy. I have a suite and have been unable to sleep due to the terrible loud creaking noise in cabin. Structural issue. WD 40 will not help. It is from floor to floor I the structural columns in cabin. Even the halls creak. When we are between ports and going slower it is fine but when at sea it is unbearable. Earplugs don't even work. Hoping they find problem before the Anthem is completed. Diamond lounge is a joke. So small, unappealing. Consiegers lounge beautiful ,but also very crowed because no one wants to go in Diamond lounge. Read Less
Sail Date: December 2014
This was my wife and I first cruise together. I took one about twenty years ago and I don't want it to count. We had the time of our lives. We flew into Miami a day before sailing and stayed at the YVE on Biscayne downtown. Loved the ... Read More
This was my wife and I first cruise together. I took one about twenty years ago and I don't want it to count. We had the time of our lives. We flew into Miami a day before sailing and stayed at the YVE on Biscayne downtown. Loved the hotel! Great location, found a awesome Peruvian place to eat just around the corner. We spent some time across the road at the open air market and really relaxed. We felt fairly safe in the area. The hotel had a shuttle to and from the port for $6 (usd) per person which was fair it seemed. We had no issues getting to the ship. We were amazed at how big the ship looked while in port. Once aboard we found we really liked the décor on the ship even though we had read online that it was outdated. The ship was clean, the service was beyond compare (we really had nothing to compare it with), and the food was awesome. We really like to meet people and this proved to be a great way to do just that. The couple we were seated with at dinner, well we couldn't have asked for a better couple. We hung out together at one of the ports and a few times on the ship. We had a good time just visiting. We caught a few of the shows and they were good. the family friendly comedian seemed to struggle to stay in the family friendly zone, but that would be hard for any comedian unless that was your show platform. The variety shows were good, casino was easy to get lured into and spend a couple of dollars, and the bars were a good time. Drinks were pricey, but we knew that before we left so it didn't bother us. We did go to one of the art auctions and didn't like it. It was fun to watch it happen, but we felt like the auctioneer was baiting you to bid on something you might not want. Quite a few "mystery" rounds of bidding. It wasn't something we would do again. We didn't purchase any excursions through Carnival. We just purchased them from the people at the ports at the end of the pier. We loved it. We felt safe and got to see a lot of stuff I think we wouldn't have seen if we would have booked through the ship. Embarkation and disembarkation went smooth. No complaints. Luggage was delivered to the room and we did self assist on disembarkation. Just have all your documents at ready and all should go smooth. In summary we will go on another cruise and want to do a different ship with different ports. This being our first, we wanted to get out and see different areas and experience the cruising life. I highly recommend a Carnival cruise. Read Less
3 Helpful Votes
Sail Date: December 2014
Just off Carnival Sunshine where we celebrated a new year with Son and family. I am always comparing Carnival and Royal Caribbean as we sail on both. I will list topics as I review Sunshine. Embarkation -Arrived around 1 and on ship in 30 ... Read More
Just off Carnival Sunshine where we celebrated a new year with Son and family. I am always comparing Carnival and Royal Caribbean as we sail on both. I will list topics as I review Sunshine. Embarkation -Arrived around 1 and on ship in 30 minutes. Stateroom - 2 with balcony near front of ship Port side.My husband and I in 1 room with small love seat that would make a small bed. My son and his wife had bunk beds for their 9 and 12 year old. Adequate storage but narrow space between bed and shelves in both staterooms. Long shower with curtain. We had 3 problems with toilet but service came soon to fix. A problem getting through on phone at 11:30 New Year's Eve but finally successful.Plumbing was right outside our room so they fixed it in hall each time. Fantastic steward by Marta and assistant. Food - Again I say Desserts are fabulous on Carnival and just OK on RC. Best tip is to take your buffet food to Havana Bar on aft.A few Cuban items at bar. Also wok and Italian available at no cost at lunch in this area.We always ate in this area for breakfast and lunch. Burrito and taco bar and Guy Fieri hamburgers at pool near this area. All very tasty. We had anytime dining. Hour wait the first night and received a dessert plate with apology. Not sure why but maybe not enough crew in dining room as saw empty tables. The rest of the cruise we asked for Perwira from Indonisa who was the best ever. So sometimes waited 20 minutes for his table. Check in at deck 5 Alchemy Bar( my favorite on any ship) and then go to deck 3 aft. New menu with many selections. Children always liked their food and adults seemed to enjoy appetizers more than entres.Did not care for most desserts except Choc Molten cake and Bitter and blanc.Buffet lunch was hit or miss. A lot of fried food but one day carved turkey and interesting salads each day. Desserts we awesome. Choc cheese cake was my favorite.RC always has mashed potatoes but only on lunch buffet one time. Sea Day Buffet was perfect. Kids club - Not as good as Enchantment on RC. kids went some each day but didn't stay long if no sports. rope course was12 year old granddaughters fav and putt putt 9 year old grandson's fav. Slides on long day were long waits and not 1 chair available. Ship was full and very crowded in public areas. Ship-Crew was extremely friendly and helpful.but so is RC. Jamie is best cruise director ever. . Production shows were high tech,loud, and entertaining but go early as not a lot of seats. Casino- Slots were very, very good to me. Husband won on 3 card poker. 1500 points on slots and you get free drinks.Every 15 minutes if you drink that fast. lol New year's eve seemed better on RC ,no chairs out on lido deck.Lobby also had a party and balloon drop but small area.some chairs available on serenity deck if you got there early. Miss the chairs and tables around pool which we have on RC. We loved serenity for pool days as a quiet place to read and some shade.But that separated us from family so sometimes sat with them on 2nd level. Jan 1 football day was the best!! pompoms and games on large screen. lido deck was full of cheering fans. Excursions- Only Grand Turk, son and family did flow rider and snorkeled and they loved it. My husband and I got on open-air free trolly in San Juan and it was really interesting and pleasant weather.We like to eat at Mojitos for local cusine. yummy but very busy and slow service this visit. You get cell service in San Juan so nice to keep in touch as this was a problem on ship. We get free drink vouchers on RC which makes the cruising experience different so hard to compare. My final thoughts- Carnival is trying hard to make the cruise fun and our family had a great week. Not a rowdy group maybe because it was an expensive week to cruise. We found a deal through a timeshare.   Read Less
1 Helpful Vote
Sail Date: December 2014
This was our second sailing with Celebrity. We had never cruised over Christmas and thought it might be a new fun way to celebrate the holidays- stress free. We did enjoy our week but if you are thinking of sailing the high seas over a ... Read More
This was our second sailing with Celebrity. We had never cruised over Christmas and thought it might be a new fun way to celebrate the holidays- stress free. We did enjoy our week but if you are thinking of sailing the high seas over a major holiday remember the KIDS will be everywhere. Our last time on Celebrity there were maybe 8 kids on the entire ship. This time we heard there were 700! It felt slightly like children had overtaken the ship and were running amuck. It did not ruin our cruise but it did seem to spread the crew thin and frazzled most guests. The lobby was very festive for Christmas but I would have loved to see one crèche as they did have a menorah. The beautiful lobby common areas were draped in garland with lights and they had a huge gingerbread collection. The Christmas show was just perfect and my favorite of any Celebrity show I have ever seen. The talented and beautiful Claire Vinkesteijn made all of it possible. We had the best massage of our entire lives from Karen. This was our first time experiencing Aqua Class. WOW. BLU is worth Aqua all on its own. yes there is a cool shower head and yes since only two per cabin for aqua class we had peace and quiet near our cabin but BLU was just amazing. The service impeccable. We also loved the foot stool on the balcony and spent many hours enjoying the sea. Read Less
1 Helpful Vote
Sail Date: December 2014
This was our first cruise experience and from talking to regulars we had high expectations as to what we were to experience. Frankly extremely disappointed not so much for the cruise but the treatment and demeanor we received. First off no ... Read More
This was our first cruise experience and from talking to regulars we had high expectations as to what we were to experience. Frankly extremely disappointed not so much for the cruise but the treatment and demeanor we received. First off no one ever told us it would take 2 hours to check in. My wife has a bad knee so if we had known that it would be that long we would have made alternate arrangements. We saw people in our line going to priority for various reasons i.e. cranky children etc. and were being let in When I asked the supervisor he told my wife to sit in a wheelchair at the back of the hall and wait until I got to the front. Nice customer service. After finally boarding the ship our next experience was 45 minutes standing in line to muster to be shown a 30 second lift jacket demonstration really? I know and understand it is a requirement and for our safety but I think this can be done in much less time. Invalid key card and requiring a new key (Ok so this happens at the best of places) Line ups for everything.. towels, supper, lunch no room to sit in the Wind Jammer etc. (started closing sections at 10:45AM) was supposed to be open until 11:30AM didn’t help either. Best is we received a letter on Thursday night in our room that their is a problem with our credit card. We call our bank only to find out that Royal Caribbean Cruise is using the wrong expiry date. We go to Guest services to get this straightened out. (We Thought). Friday night trying to buy a drink at the nightly show our cards are cut off. Nice. This time because it was the next to the last day we had to wait 45 minutes to see guest services. Again same problem, Expiry date, solution how much do you think you will spend tonight and we will pre-authorize that amount so there are no problems. Really this is the solution, you can imagine there was not a good feeling that we were even going to get off the ship without issues. Frankly we found the crew and customer service lacking, hardly anyone smiled and save for a few (our cabin Attendant ) was excellent! There was general feeling of poor attitude. One night I saw a least 4 or 5 instances of waiters bickering at each other within our earshot. I see more job satisfaction at McDonald’s We took this cruise to help reduce our stress levels from the daily grind but frankly left the ship with higher stress levels then when we boarded. We will cruise again but it won’t be with Royal Caribbean. Oh just so you know after we were let off the ship and lined up for US customs a TSA agent immediately spotted my wife’s condition and escorted her to the front of the line. Imagine that TSA with better customer service skills then a cruise Line…   Read Less
Sail Date: December 2014
I went on the 7 day cruise to the eastern Caribbean in December. I will honestly say that this was the worst vacation I have ever taken. If you have a family this is NOT the cruise for you. We had 15 people in our party and two of them ... Read More
I went on the 7 day cruise to the eastern Caribbean in December. I will honestly say that this was the worst vacation I have ever taken. If you have a family this is NOT the cruise for you. We had 15 people in our party and two of them were 14 and 16. NOTHING for these kids to do, they were bored the entire time we were on the ship. I had only cruised once before on Carnival and it was much better than the treatment I received on Princess. I am aware the Carnival is owned by Princess, but never in my entire life been more appalled by the staff on this ship. The staff just did not seem to care and they actually made me feel like I was bothering them when I asked for something. Especially the bartenders!!! I spent over $400 dollars on a drink package and every single time I went to a bar to ask for a drink I was met with miserable faces and an attitude. The food was good and the rooms were nice. The ship was beautiful but very poorly designed, a lot of unused space. Casino and club were very very very small and considering that there wasn't really anything going on past 9 o'clock, those two places were the only form of entertainment. This ship has actually turned me off of cruises for good. Read Less
Sail Date: December 2014
Just got off the ship today and must say we would not book the Allure again. This ship has much to offer....two rock climbing walls, zip line, mini golf, several pools, infinity hot tops, beautiful solarium, parades, many dining and ... Read More
Just got off the ship today and must say we would not book the Allure again. This ship has much to offer....two rock climbing walls, zip line, mini golf, several pools, infinity hot tops, beautiful solarium, parades, many dining and entertainment venues, Central Park and Boardwalk areas, etc.... So, you might ask, why wouldn't we book again? We could not stand the lines at lunch....Windjammer is too small, the dining room area they use for lunch is too small ( and apparently not enough staff to utilize more area) and you could wait in line 30 minutes! Yes, could I go get a hotdog quicker? I could, but I don't eat hot dogs.... Promenade Cafe, Sorrento's, the "cafe" on Central Park are way too small and drastically understaffed. Tables WHEN available remain " un- bussed" for LENGTHY periods of time. I could looking at piles of plates and uneaten food very unappetizing. Also, the lack of flexibility on dining/entertainment was not pleasant. We had reservation on Tuesday for the Aqua show. It was cancelled so our reservation was moved to Thursday. Unfortunately, we had reservations for Crowne Grille on Thursday and had to choose show or restaurant. We opted to cancel the restaurant, because we had booked this ship specifically for the shows. We were told all reservations for the Crowne Grille were filled for the week. Unfortunately, our Aqua show was again cancelled on Thursday. So, no show AGAIN as well as no dinner reservation. ALL shows are full, so if your show cancels, you are out of luck getting into an alternative. We ended up listening to the Central Park concert three nights because it was the only place we could get a seat. What were they thinking when they built the comedy show venue to hold only 120 people? Ship is pretty but you can tell less expensive materials were used. Food in dining room was good as well as good service at dinner. I think Windjammer food at lunch is getting pretty awful.....we have taken 40 cruises, and this is the first one I had to struggle to enjoy.   Read Less
Sail Date: December 2014
Holland America is in the process of redefining itself and that dichotomy was constantly in evidence this particular week. The most recent ship in its fleet was designed to look older than its age with classic wood tones and bygone era ... Read More
Holland America is in the process of redefining itself and that dichotomy was constantly in evidence this particular week. The most recent ship in its fleet was designed to look older than its age with classic wood tones and bygone era photos of New York City throughout the ship. But with the apparent dwindling of its reliably elderly crowd, HA has introduced such entertainment features as an energetic Dancing With the Stars, B.B. King Blues Club, and a Piano Bar whose playlist and singer is from the rock and roll generation. There are a couple of the cheesy song and dance revues in the main nightclub, but there was also an extremely entertaining (and extremely loud!) percussion show that began with warnings and earplugs for the less adventurous audience members. While there are still traditional dining seating times available, gone is the inventory of tables for 8 with the chance to meet new sailing companions. My spouse and I, as was the case everywhere we looked during the 8 p.m. seating, were assigned a table for two for the week. The larger crowd was clearly choosing open seating. No matter. The food in MDR was night after night just excellent. The choices were creative and well prepared. While we miss the efforts by MDR staff to bond with us for the week, the service is still efficient and polite. The BB King Club musicians were extremely talented and a real entertainment step up. If you're actually hoping for authentic blues, lower your anticipations. They play popular R & B hits with the aim to bring you to the dance floor. The HALcats were also talented and lots of fun. But they were inexplicably setup to provide evening dance music in the smallest possible venue - at the atrium bar. They belonged at the spacious Crow's Nest while the Crow's Nest guitarist proabably was better suited for the lobby bar. The week also featured a brand name stand up comic (Rondell Sheridan) who was just hilarious. An obvious cheapening of the entertainment budget: The once string quartet is now a piano/violin duo. And the nightclub orchestra has been replaced by recorded music. I imagine we will eventually get used to it. Other notes: PLENTY of enrichment programs and activities all day. Plenty. The private island, while more commercially developed, is still an absolute pleasure. The cabin, though a verandah, felt smaller than other lines on which we've sailed, but the bathroom boasted a tub and high end amenities. Embarkation was great. Disembarking not so great. Biggest negatives? We and numerous other passengers found the frequent intense vibrations (most noticeable in our cabins) disruptive and difficult to sleep through. And this particular week included a number of Holland America administrative types who were less focused on other passengers' enjoyment than their own. But can't say enough about the wonderful staff THROUGHOUT the ship. Always friendly, courteous and efficient. Kudos to our cabin steward who was particularly outstanding. Bottom line: it was a very enjoyable week on a mainstream cruise line that still pays attention to quality   Read Less
Sail Date: December 2014
Check in at Birmingham Airport was effortless although Secuity checks took a little longer. We flew on Dreamliner Premium and although we were looked after very well by the Cabin Crew I wouldn't pay for and upgrade on Dreamliner again ... Read More
Check in at Birmingham Airport was effortless although Secuity checks took a little longer. We flew on Dreamliner Premium and although we were looked after very well by the Cabin Crew I wouldn't pay for and upgrade on Dreamliner again as the extra cost of £660 per couple is not warrented for the few drinks, slightly more leg room and "improved" meal selection, breakfast coming back was abysmal! Now Azura, our 1st time on the ship,4 years old and one or two areas were in need of attention, cushions in the cabin were grubby but our cabin steward, Ted, was excellent, nothing was too much trouble,carpets in some of the public areas were starting to show wear. Food in the Main dining room was generally very good to excellent. We ate in The Glass House one evening and one lunchtime, for a small supplement and was excellent on both occaisions. We ate in XV11 one evening and although we enjoyed our meal our friends meal was a disaster. We also ate in Verona twice and it was brilliant, the £5 cover charge which has recently been introduced certainly impacted on the numbers wanting to dine but more pleasant for those who paid. Entertainment. We thoroughly enjoyed the Headliner Shows we went to, singing and dancing was a big improvement on previous cruises! The other entertainment revolved around tribute artists which in the main we enjoyed but found that the people in charge thought that because there were older people on board the had to turn the volume up to an incredible level.Tom O'Connor OK made us laugh a few times and Zoe Tyler? was a good female singer. Clem Curtis is just about acceptable but at 75 how much longer can he go on? We didn't partake in any of the entertainment crews activities. Being a Xmas cruise the ship was well festooned with decorations and looked the part.Christmas carols/choir was well attended as was the childrens panto and the crews panto was a sell out with people standing where ever they could. Overall an excellent cruise, with one hiccup on one of the excursions,Tortola land and sea,being curtailed due to the boat not turning up! and very poor tendering operation for excursion passengers by P & O staff but having visited all the islands several times we generally did our own thing. Return transfer was carried out efficiently and the flight back was on time, what more could you ask for? a Norovirus free cruise in the winter, that would be asking too much! Read Less
1 Helpful Vote
Sail Date: December 2014
Excited to take this 12 day trip as a well deserved vacation break. The problems began with the embarkation process, inadequate seating, chaos and mayhem when they roll up the doors to proceed, and the problems continued all the way ... Read More
Excited to take this 12 day trip as a well deserved vacation break. The problems began with the embarkation process, inadequate seating, chaos and mayhem when they roll up the doors to proceed, and the problems continued all the way through, even with the disembarkation process. Keep in mind this is a new ship and yes there should be minor hiccups, but many were major. Problems with our balcony stateroom: Our room air conditioner was not properly working for two days, keep us at a sweltering 74 - 75 degrees in the room. Finally on the second night they resolved that issue. Also on the first 4 nights we had a flat screen TV from the movie "Poltergeist" which glowed like a runaway nuclear reactor lighting the entire room depriving us of sleep every night. Complaints to Guest Services personal were handled by cold and indifferent attitudes for 4 days and nights. On the fourth night I phoned the Miami Office and complained and they sent a message to the ship telling them to rectify the problem. We were moved by a begrudging staff member to another room, probably because we went over their heads when they would not address or resolve the issues. Both rooms also creaked and cracked all night long waking us up at all hours of the night. On top of that at 3:30 in the morning they were moving laundry carts around on the deck below us also creating noises to wake the dead. These problems were not isolated to us, but our neighboring staterooms also had the same problems. The outside balconies were already ridden with a lot of rust. On a positive note, our stateroom attendants were wonderful and very attentive!!!! Problems with Dining: While the different restaurant themes were a change, the main menu items were similar at almost every restaurant. After a few days the selections became dull and mundane at the least. After 8 days of the 12 day cruise some of the restaurants were running out of food listed on the menu. Even the Windjammer Cafe had a smaller variety of foods with most of the same items day after day. The dining rooms were under staffed which resulted in slow service. Waits of up to 20 minutes to have your water glass refilled. Many times the wrong entrees were placed in front of us and were quickly resolved because they actually belonged to someone else at our table. I prefer assigned seating and an assigned staff to the table, this has always provided stellar service because the waiter know he/she will get bonus money for providing great service. With the new "Dynamic Dining" they realize they will only see us one night and the drive to excel has been taken out of their sails because they know there will not be any extra tipping. After day four the Seattle Hot Dog stand was out of Coney Island Dogs and regular American Hot Dogs. Room Service no longer includes eggs, bacon, sausage, hamburgers, or the entree for the day. All of there are now Ala-carte items at additional charges and fees. We abandoned using room service because the service was always running about 20 - 30 minutes late and the coffee was horrible. The Promenade Cafe is no longer open all night, it closes near midnight and re-opens at 6:00 AM Problems with Entertainment: The entertainment venues were only one per night (not two shows like other ships) and the seating of the theater is probably only a third of the total population on the ship. Even though reservations were made months in advance for the shows, arriving 15 to 20 minutes before the show found the theater completely full with over-crowded standing room. It wasn't until the last 2 nights that they actually scanned your card to make sure you had reservations before letting you in. Problems with Equipment: As previously indicated, air conditioning and televisions were failing, sliding doors would jamb and stick when opening or closing. Elevators would constantly freeze up and then reset themselves. If you were going up, the elevators would freeze briefly and then reset and you soon found yourself going down instead of up. Bionic Bar Robots would spill drinks resulting in charges for a drink never received. To add insult to injury, for the same $8.00 drink at a bar, the robot bartender charged you $12.00 plus a heavy gratuity resulting in a final price of around $14.00 for that $8.00 drink. My question is what is the robot going to do with it's gratuity earnings? . Problems with Staff: Guest services were cold and indifferent to complaint about failures and problems, I had to call the Miami office in order to rectify problems with our room that they chose to ignore. Dining staff were understaffed and spread too thinly resulting in very slow and poor service, not necessarily a fault of their own. In the Windjammer dishes would be piled on empty tables for up to 15 minutes before the staff decide to remove them and clean the table so another group could be seated. Our talks with the dining wait staff found that they were unhappy with the new "Dynamic Dining" because they knew it would result in a severe drop in there income from lost tips. But to be totally fair there were a few shining stars who worked hard to provide outstanding service even for one night. We did tip them for their excellence in service provided. Other: The Promenade Cafe was severely shrunk in size with less selections of food that were present the past cruises. The coffee at the Promenade was terrible tasting!!! When creamer was added the coffee was actually gray in color (like dish water) and was totally unappetizing. Maybe the bad coffee is actually a way to cut coffee expenses on-board the ship. Because the Promenade was so small there were no parades or events there, because they have installed plenty of high end stores with over priced items. The ship has no access to the bow area for the opportunity of photography. You can no longer go forward on the 15th floor and get a forward vantage point for photography. The 5th floor walkways are between the staterooms and the lifeboats which makes it impossible to photograph directly into the water to capture images of flying fish or other wildlife. Even from your balconies you are unable to look directly into the water because you are 20 feet from the edge of the ship with your view blocked by the lifeboats. The outside walkways are completely exposed to the elements so in inclement weather you are directly exposed to the bad weather. The walkways are not sheltered like on the other classes of ships. We arrived in the port of Bridgetown Barbados on Sunday when all the stores were closed and almost nothing to do and no place to go except the terminal port itself. A little forethought would have possibly switched the Port of Bridgetown with Martinique so we could have been able to shop at both ports on the respective days. Even to the point of disembarkation, there were failure. We were delayed by almost 2 hours after our appointed time before we were allowed to exit the ship, making us late for our scheduled pick-up. My only advice is to run in the other direction with any discussion about the Quantum of the Seas. The Anthem of the Seas is the sister ship of the Quantum, so I would expect epic failures there as well. If you have reservations consider switching them to another class of ship like the Oasis or the Liberty. While there were many new things like the bumper cars, the larger solarium with more pools/hot tubs, the Flowrider, the I-fly, and the Northstar, but these also commanded long waiting lists and although the experience enjoyable, it was far from being worth the wait and inconveniences. If this is the future of Royal Caribbean, I will be seeking other options for cruising. Read Less
1 Helpful Vote
Sail Date: December 2014
I've cruised many times, on big ships like Oasis of the Seas and little ships like Sovereign of the Seas. This ship design is totally flawed. I think Norwegian made a big mistake and they know it. First, I will start with the good ... Read More
I've cruised many times, on big ships like Oasis of the Seas and little ships like Sovereign of the Seas. This ship design is totally flawed. I think Norwegian made a big mistake and they know it. First, I will start with the good stuff: Best entertainment of any cruise ship I've ever been on hands down. Burn the Floor was great. Best solo traveler accommodations of any cruise line, including solo lounge and bar with gourmet cafe. New ship so everything looks nice and clean. Decent itinerary to St Martin and St Thomas. Now the umfortunate: Who the heck designed this ship? Worst design ever award! Everything is small. It's a big little ship. After a week you start feeling closed in. Horrible. While most ships are going with open floor plans, Norwegian went backwards with a compact plan. The main atrium lobby area is just a big home theater with lack of seating. This is where all the game shows happen. Go to the bathroom and you lose your seat no matter what. The most innovative feature of the ship, the boardwalk, was totally dead. Just smokers and nappers. The pool was smaller than my neighbor's pool on his house. It's a dipping pool. You jump in and out. Nobody was swimming. People were standing around looking uninspired. Carnival pulls up next to us, with Rhiannon playing, people dancing, swimming and having fun. I just wanted to grab a zip line and fly over. Get me off this depressing ship. The sad cruise. Day two... Gym: The gym had good equipment. But again it was small. Why put walls between treadmills? Felt like I was in a bathroom stall. It got very hot and loud. The running track has major obstacles. What were you thinking Norwegian? Food: Repetitive and lame. Same food in the buffet every single day! Nothing changed. The main dining room is nice, but the food was repetitive and boring just like the ship. The pay for restaurants were okay but nothing I'd remember. Restaurant service sucked everywhere. The ask if you know what you want or if you are ready to order. They don't greet you with specials or say welcome to such and such. Passengers take free style a bit too far. Shorts and t shirts should not be worn in the main dining room. Either I've been completely spoiled by Royal Caribbean or Norwegian just sucks Royally. As you do your research, notice how there are very few photos of the inside of the ship on the NCL website? That's because there's nothing to show you. That's all there is to it. It sucks.   Read Less
Sail Date: December 2014
I've cruised with many different lines, over the years. This was my first time with Celebrity, however, and I was excited after "hearing about" (IE- seeing on tv) it's acclaim. All I can say now is...just don't ... Read More
I've cruised with many different lines, over the years. This was my first time with Celebrity, however, and I was excited after "hearing about" (IE- seeing on tv) it's acclaim. All I can say now is...just don't go. Here, let me break this down for you future-cruisers: 1. FOOD: was acceptable, but not in any way up to the standards of Holland America or Royal Caribbean lines. Only two main dining room dishes were memorably good: a honey-pear chilled soup, and the creme brulee. The "specialty dining" (ones that you pay extra for) actually outnumbered the regular dining options; while the extra fees were reasonable, I myself didn't choose to dine in one of these fancier onboard restaurants. I heard mixed reviews about them, particularly QSine- people either loved it or absolutely hated it. 2. WAIT STAFF: in the main dining room, the table staff, sommelier, and waiters were utterly inept at their jobs. No one was at all courteous or friendly beyond what their job minimally required. Meals took, on average, 1.75 to 2 solid hours, simply because of the slowness of the staff. (Also to be noted- the music in the main dining room was obnoxiously loud club-like dance beat music, not in any way appropriate for a fine dining experience). The staff in the buffet-style almost-all-hours eatery on deck 10 were probably overworked, but still behaved much better than the fancy restaurant staff!! 3. ENTERTAINMENT: hmmm..."lackluster" seems too forgiving. Mediocre? Dismal? Utter crap? Yeah, let's go with that. What very few entertainment options were offered were very poorly executed, boring, unfunny, etc. Any smaller onboard activities were almost entirely focused on what I called "Celebrity's Model for Trying to Force People to Buy Things They Don't Want". Overly long lectures on the onboard spa (which was sickeningly overpriced, even for a cruise), or seminars that prodded constantly at everyone's apparent need to buy diamonds and tanzanite from every single port of call and/or the shops on ship. Raffles that did absolutely nothing for anyone. Demos of Apple products (which were conveniently sold onboard as well, hooray!) or camera tutorials that leaned heavily on the need to purchase a new camera....from..the ship..I'm not sure how else to put this- Celebrity, absolutely no one at all is interested in hearing about Morganite, Tanzanite, overpriced massages, or duty-free ANYTHING. We're only attending because that's the only options you've given us. 4. SHORE EXCURSIONS: ahhh, the sole reason I kind of enjoyed this cruise! These excursions (which I strongly recommend pre-booking online) were actually very reasonably priced. There wasn't a single one that I didn't enjoy. In particular, I highly recommend the "America's Cup Racing Yacht Regatta", and the "Kayak and Snorkel Eco Adventure"! My only minor complaint was that ONE of the excursions, in St Thomas, was run by someone who probably shouldn't be allowed to work with actual human beings. Just rude. But truly, I always looked forward to getting off the ship and going on these little tours! 5. GENERAL STAFF: the only staff member who wasn't a horrific trainwreck of poor service and rudeness was my cabin servicer/"the maid". She was perfect, and always smiling and utterly charming! Also ninja-like in her speed and efficiency of cabin cleaning. However, by far the worst person I had to interact with on the ship was, unfortunately, the cruise entertainment director. SUMMARY: Just don't. I've never, EVER, been on any vacation in my life in which I wanted desperately for it to be over so I could crawl back to my miserably cold, wet, dreary city (Chicago). And I have traveled a LOT. Celebrity is an absolute mess of a cruise line from top to bottom. The only thing I enjoyed on that trip was being able to escape the ship and go as far away from the port as possible to experience what the small islands were really about. I think it says something powerful about a cruise ship, if the only thing they did right was to get you to enjoy yourself as far away from the ship as possible. Don't go with Celebrity, or their even-more-expensive cousin, Princess Cruises. (Instead, I highly recommend Holland America Line, or Norwegian. Or avoid huge ships altogether and go on a Viking river cruise!) Read Less
Sail Date: December 2014
My family had a nice cruise on the Reflection. Overall, the cruise was good with food and service being mostly excellent. It was the little things and the continual feeling that I was in the middle of a week long sales pitch that really ... Read More
My family had a nice cruise on the Reflection. Overall, the cruise was good with food and service being mostly excellent. It was the little things and the continual feeling that I was in the middle of a week long sales pitch that really distracted from the experience. Embarkation: Very good. We arrived at 11:00ish and were on-board and at the Oceanview Cafe by about 11:30. Ship: Very beautiful and very clean. Cabin: we were in 1027, a concierge verandah towards the front of the ship. Cabin was beautiful and the balcony was nice. We have had this size room several times, this was the first time that it seemed a bit small. There were three of us (DH, DS 15, and myself). We were on a different cruise line last summer and the cabin was roomier, had a curtain divider, and 2 TVs so I guess we got a bit spoiled. I continue to think the storage over the bed is a too high for me (5'5'') and don't understand why the closet does not have some shelves. Food: We were unable to get traditional dining so we decided to do a splurge and spend a week eating at the speciality restaurants. They were all excellent with good service. Murano was our favorite and the Lawn Club Grill was our least favorite. The soufflé desserts were excellent as was the Murano lobster. Service was exceptional. Qsine is interesting and has good food and service. Tuscan Grille was a close second to Murano. The beef ravioli appetizer was a real standout. The service at LCG was not that good. For example, I asked about rubs/sauces on the menu and was told they would come "later". yes we had multiple sauces, but my steak had no rub and no flavor. Also, I am not sure what happened to the do it yourself concept as this was not offered and there was no interactive part of the meal at all. My husband thought his filet was the best of the week. It had a great dark outside searand was rare instead as request. My medium NY strip was grey. No color, no flavor. The buffet was very good for breakfast and lunch. Room Service: I am breaking this out because it was disappointing. The list seems to be smaller than it used to be. The choices are not very good or inspired. Delivery was very slow. There were add on choices for additional cost. Beverage Package: We had the regular package from 123 and upgraded to premium. Big mistake on our part. I upgraded to get better wine choices. The people managing the menu/purchasing for beverages and the package people need to get together. The wine limits make no sense versus the menu choices. At most of the specialty restaurants I had one choice at $9 (for which the classic would have been fine) or multiple choices above the $13 limit. I ended up with extra charges of $2-$6 a glass. If the package is going to be $9 and $13, they need to work to put more options on the menus that align with these price points. We did not have many mixed drinks, but did use the package for water and coffee. Going forward, I would take the free gratuities instead of the package. I would then buy the non-alcoholic package and wine by the bottle as I go. Entertainment: The band Xstrea (?) was very good most of the music was good. We were very disappointment with the daytime activities. There was one top chef activity that was good. It was on the last day. It was at the same time as the only enrichment speaker and one other event. at 10, 1, 2 there was nothing. If you look at the daily planner, most activities fall into a few categories: 1) for additional fee (fitness classes, wine tastings, bingo, etc.) 2)sales pitches/seminars - ("port shopping talks, spa seminars, even a specialty dining sales pitch) and 3)notices for actual sales/special events at various shops. There was live music throughout the week and the usual nighttime shows. There was one movie shown in celebrity central, no food demos except the one top chef, one speaker. The free in-room movie list was much shorter than prior cruises and the choices were older movies. It was really terrible compared to Princess choices. $13 for pay for view is steep and yet another area where it seems to have become about extra charges. Itinerary: St Maarten and St. Thomas were good ports. The 3:30 arrival in San Juan is silly and should be revisited. Wasted port in many ways. Disembarkation: We require an escort of the ship due to a block on one of our passports (from a known identify theft case). The wait was 20 mins. Once off, I didn't like how luggage was done on the carrousels. We waited another 15-20 mins for our bags to come around. I prefer when they are already lined up in groups by number. Conclusion: It was a good cruise. We will be elite for our next cruise, but it may be awhile until we take it. I am not sure if I am just bored with Celebrity or if things have deteriorated, but we just were not that impressed. Read Less
Sail Date: December 2014
This was our very first cruise we got on board and my luggage never made it to my cabin, went to customer service they looked in lost luggage and it was there, They asked me what color it was he walked in the back and brought to me. the ... Read More
This was our very first cruise we got on board and my luggage never made it to my cabin, went to customer service they looked in lost luggage and it was there, They asked me what color it was he walked in the back and brought to me. the bag was all torn up. so they said they would by me another. so that was ok. If you are looking for a ship that serves hot food(temp not spice) this is not the ship for you. Never had at hot meal on the boat. If you want a ship that is quite at night this is not the ship for you. The kids were unsupervised by the parents they ran all our the ship at all times of the night running up and down the hall way and slamming the doors. If you want a ship were you can lay around the pool this is not the ship for you. Unsupervised kids everywhere between the ages of 5 to about 18. so many kids in the pool all you saw were heads. they have an adult pool and hot tub but that was full of kids. The kids would get in the elevator with you and push every button and then jump out and run. so you had to stop at every floor. This is not a relaxing cruise unless you have about 4 kids and you do not want them around cause that what this ship is. Read Less
50 Helpful Votes
Sail Date: December 2014
We were on the New Year sailing. Very pleasant transfer to port & return. Check in was accomplished in a blink of the eye. It was nice to board and see the traditional champagne greeting. We were pleased with our veranda room and had ... Read More
We were on the New Year sailing. Very pleasant transfer to port & return. Check in was accomplished in a blink of the eye. It was nice to board and see the traditional champagne greeting. We were pleased with our veranda room and had excellent room stewards. We found the ship generally well maintained. We particularly enjoyed the Seven Seas Lounge for pre dinner cocktails. The cuisine was better than our previous Regent cruise although several dishes which should have been served hot were, at best, tepid. There is no cheese cart, only a plate but you can make the selections. We found 2 excellent waiters and sat in their sections. Entertainment was very weak w. an effort to use the troupe for just about everything. New Years Eve was a poor celebration. We missed 3 tender ports due to winds but there was no compensation, including port taxes. So what were the 'unhealthy' aspects? There were several families with very young, still diapered children. They used the pool,along w a variety of blow up rafts and tubes, all day. Regent has rules ags this but declined, despite many complaints, to enforce them. Ditto for the whirlpools. On the final day, probably due to an onslaught of complaints from other guests, the families removed the diapers, placed the babies in swimsuit & directly into the pool.Really, the USPHS should look into this. The toddler also put their hands into the buffet items. Read Less

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