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Cruise Ratings
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Sail Date: September 2019
Mikey is awesome he is full of energy keeping everyone interacted with lots partying dancing and Making your vacation at sea very memorable I’ve been on many carnival cruises and out of all this director is the best...he is funny and ... Read More
Mikey is awesome he is full of energy keeping everyone interacted with lots partying dancing and Making your vacation at sea very memorable I’ve been on many carnival cruises and out of all this director is the best...he is funny and makes everyone feel special. The Boat is awesome newly renovated many things to do so plan daily your activities. Kids have a great time leaving the adults to some alone time. The staff are great people always asking you if your okay or need anything extremely polite. The shows are live and you feel like your watching g a broadway show. FOOD FOOD FOOD GALORE...you are never left hungry 24 hr food stations...all you can eat ice cream and much much more...I recommend this cruise lune to all you want to have a great time...if your looking to be left alone and not bothered Carnival is not for you...Try NCL for that...Mikey keep up the awesome work...Vicky V. Read Less
Sail Date: August 2019
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my ... Read More
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my first & last time with MSC. The crew were not very friendly and definitely not over accommodating. Even our cabin guy was not personable. I had premium package & still had to pay for gelato, everything seemed to be extra. Getting our pictures was a major ordeal. We ordered & was told to return in 8 hours (10:30pm). Was told to come back in an hour. I really wanted to give MSC a chance but unfortunately it’s my first and last time. I received a good deal but when on the ship I had to upgrade because I didn’t receive what I expected. Royal Caribbean I’ll be back! Read Less
Sail Date: August 2019
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht ... Read More
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht Club suite, The whole experience in the Yacht Club was extremely good. Embarkation: we dropped of our bags at a special “Yacht Club” drop off point and were promptly guided to security (priority access); afterwards we were guided to a lounge and had do the formalities (check-in, cruise cards) and were offered some snacks and champagne. Once you were ready, you could board the ship whenever you wished. All in all, we were on the ship in less than 30 minutes and had a drink and some snacks - great start! Interior Suite: our stateroom was lovely, spacious, enough storage, good linen and towels - good bathroom was the MSC shampoo & body wash. However our room had no windows, no balcony it felt lovely and cozy. A welcome bottle of Prosecco was waiting in our room upon arrival. Nightly turndown was provided. Yacht club : we were blown away by the service provided by all YC Team Members - nothing was too much trouble. The private Yacht Club only spaces (pool, restaurant, hot tub, top sail lounge) are well decorated, luxurious, never overcrowded and always accessible. You have a separate concierge desk for all requests, so no need to go out of the YC if not wished. The Yacht Club Grill is lovely, and serves great food next to the pool. Top Sail Lounge is very relaxing with live music every evening. The restaurant serves a very fine cuisine and has good portions. Entertainment: lovely shows (including the famous Michael Jackson show), live music is never far away. I have tried the zipline and it was great! Pools and slides were cool. Hot tubs were perfect - not too hot. Overall experience : amazing experience with attention to detail. We would definitely do this again. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship ... Read More
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship was good but it can be better. When we bought our Cruise last year, the tourist who helped us said it was a different experience and it was. Just like she said, MSC caters to the Europeans! It's like nobody else matters but our money spends the same. The staff, mainly the ones dressed in white are stuck up with nasty attitudes! Never saw the Captain not one day! The only entertainment we enjoyed was the Michael Jackson show. That was the worse KARAOKE I've ever seen on a Cruise and it was just one night! MSC Seaside never starts any shows, bands, games, etc. on time. It's like they wait til the last minute to show up and set up. The music groups are amazing. Seaside has some Awesome singers but they only cater to certain people with their music and that's not right! When you advertise R&B SOUL, then that's what you need to be performing is R&B SOUL!! When you advertise Old School Jams, then perform Old School Jams! Their entertainment can use a lot of adjustment. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose Carnival because it was budget friendly! It was my husband, myself and our 2 year old and 6 other family members. Went onto the ship with such hesitation as everyone seemed to have terrible things to say about Carnival and I can ... Read More
We chose Carnival because it was budget friendly! It was my husband, myself and our 2 year old and 6 other family members. Went onto the ship with such hesitation as everyone seemed to have terrible things to say about Carnival and I can tell you none of them were true. Our steward Yoga was incredibly kind and thorough. The entertainment staff Adele and Lee made us feel like family and always at home and we were hugging them when we left the ship, they were fun, upbeat, kind and caring! The entertainment was phenomenal. The Cruise Director Mat was incredible, he has the best attitude and is so good at what he does as is everyone else. Cristian and Lauren who both do bar waiting we incredible they are such nice people and made us feel at home. But Tommy the head waiter in the Renoir Dining Room was absolutely incredible! When I say personable and kind I genuinely mean he made us feel so welcomed and we requested him every single night. We had a chaotic family of 9 and he and his team we wonderful. My daughter was looking for him every single day as we walked the ship and the last night she gave him a hug and we all took pictures. He knew every single one of us by name and I hope we get to see him and the others again next cruise, that goes for all the staff. Everyone from housekeeping to fun squad was great. By the end of the cruise we felt like a family on the ship! The only con is the added extras you pay for and they can get pricey but I would do it all over again. My entire family and I have already said this was our best family Vacation we have ever had. The Gaudette Family Read Less
3 Helpful Votes
Sail Date: August 2019
My wife and I do a couple cruises per year but this was the first for MSC. We took the Seaside August 31, 2019. I was a little hesitant after reading some of the negative comments in other reviews but our experience was great. Would ... Read More
My wife and I do a couple cruises per year but this was the first for MSC. We took the Seaside August 31, 2019. I was a little hesitant after reading some of the negative comments in other reviews but our experience was great. Would definitely do it again. We usually sail the larger ships of NCL, Royal Caribbean, etc and this ship seemed to be a perfect size. The Seaside is the most elegant ship we have ever been on. It is done in a very contemporary style and was very clean. The Grand Piazza was spectacular with four levels of grandeur including curved stairways with Swarovski crystal stair treads. Amazing. They have also done a fabulous job of utilizing outside space. Both buffet restaurants had lots of outside seating with great views. The buffet food was okay and varied. Most evenings we ate in the main dining room which was beautiful. We had very friendly waiters but again the food was just average compared to other cruise lines. The speciality restaurants were all in one place and very difficult to find.... plus expensive. We did hibachi one night and the bill was over $40 each with no drinks. It was also...just average. It did have a few quirky things... like the main adult pool was small and the whole pool was 6.5 feet deep with no steps so you have to hang onto the side all the time. It was salt water which was really nice but I still couldn’t just float like some other people. It was on the back of the ship and we had great ocean views from our chairs. .. and the lounge chairs had a built in pillow which made them very comfortable. They also have a great kids area with lots of water slides, pools, zip lines, etc. Our room was just a basic balcony cabin and was very beautiful. It had a desk and large sofa. The bed and pillows were very comfortable... the bathroom however was quite small. Our shower was only 24” by 24”. When you book the cruise they give you three different amenity levels. We choose the middle one which added about $150 to the total but it allowed you to choose your cabin. I think it is worth it since some balcony cabins have obstructed views or metal railings instead of glass. And now to my favorite part... the entertainment. I was not expecting very much and was totally pleasantly surprised. There was various entertainment venues around the ship with something going on most of the time but the nightly theater shows were spectacular. They had a different show every night with usually three times to pick from. They were only about an hour long each but was high energy from start to finish. It included large stage props, music, dancing, costumes, magic, comedy, and some unbelievable Cirque type acts. Embarkation and debarkation was also very organized and getting on and off was less than an hour. We are looking forward to cruise the Seaside again or try some of the other MSC ships. Read Less
Sail Date: August 2019
Chose this cruise because it left from NY. Short hour drive from our home state of RI. Prior to leaving for the trip I was concerned due to all the bad reviews. I knew going in what my expectations were and was not going to let other ... Read More
Chose this cruise because it left from NY. Short hour drive from our home state of RI. Prior to leaving for the trip I was concerned due to all the bad reviews. I knew going in what my expectations were and was not going to let other people's experiences ruin my good time. The cruise overall was very good, even better than expected. Embarkation was quick in NY. We were at the port about 15 minutes before our embarkation time and got on the vessel vey quickly. I would guess from the time we arrived to the port to the time we were on the ship was no more than 45 minutes. Due to the pending hurricane forming in the Bahamas they rerouted our port of calls. The captain did a wonderful job of getting us to all the ports just in a different order. Ports of call were nice. Worst part of all of it was the late people getting on when last call was called to board AT EVERY PORT. I mean come people, you have to plan better. My 8 year old and I would sit on our balcony at every port to see the late people running to the ship. We ate 90% of our meals in the restaurants. Breakfast served in the main dining was average. Dinners served there were very good. Not sure why the food reviews were so bad. Had pizza and burgers for lunch most days. Burgers on board from Guy's were VERY good. Tasted like a 5 guys burger. Pizza was passable. Onboard entertainment was good. The shows were excellent, just not enough of them. Piano bar with Eden was awesome. That guy is an excellent performer. One issue was one of the Fun Crew was a young lady from Jamaica. They put her in charge of a lot of the trivia, but she has a really hard time reading. Why would you make her do that job? Most people could not understand what the heck she was saying and then she would get mad when the crowd corrected her. Main dining room service was excellent for dinner every night. Room steward was great as well. Overall great cruise and would sail on the Sunrise again Read Less
2 Helpful Votes
Sail Date: August 2019
There were 5 of us on this cruise, all of us in our 60's, 2 first time cruisers and 3 experienced cruisers. My husband and I and been on 6 Carnival cruises - 4 Royal Caribbean and 5 Norwegian cruises. Traveling with us was my sister ... Read More
There were 5 of us on this cruise, all of us in our 60's, 2 first time cruisers and 3 experienced cruisers. My husband and I and been on 6 Carnival cruises - 4 Royal Caribbean and 5 Norwegian cruises. Traveling with us was my sister in one cabin and (first time cruisers), long time friends in another. We parked at the pier, $320 for 8 nights, split 3 ways isn't bad-we traveled together in one vehicle. Embarkation took maybe an hour from start to finish. Relatively simple. On board by noon, headed to Lido for our first Guy's Burger. After lunch I noticed that we had 3 separate tables for the 8:15 dinner service! Our reservations were linked together online and I assumed our dinner seating would automatically be linked like it has in the past when we traveled with others. I immediately went to the dining room and the maitre 'd was not there so we spoke with the girl there who said it was impossible to change for the first night and they might be able to change it the next day. She said the maitre 'd would be available around 6PM so we went back down and saw him then. He was very condescending and outright rude and said he had very few requests to change and it would be impossible to get us a table for 5 for the late seating. He could give us anytime dining which we ended up agreeing to. It worked out, but we had first time cruisers with us and I wanted them to experience the set dining experience with the same wait staff every night and the shows they perform at the end of the dinner service. We liked our servers the first night and tried to get the same wait staff the 2nd night and they said they weren't available. It was disappointing. We had different wait staff every night and different tables every night. I will say, the staff was excellent and the food was the best we've had on a ship. We all had balcony cabins on deck 8, very close to the glass elevators. Very convenient location but we could hear a lot of noise from the lobby at night when the parties were going on. The noise did not bother us, I actually enjoyed listening to it but others might find it annoying. The cabins were fine, standard Carnival. Our room steward was excellent. Always present, always pleasant. We asked for twice a day service, with ice please! I think twice a day is what differentiates a cruise from a hotel. It feels special. Really nice, big, flat screen TVs with on demand movies (some have a fee, most do not), one news channel, HGTV, Food Network, Discovery, History Channel (?), Nickelodeon, Cartoon Network and a bunch of Carnival channels including a Map Channel. The Lido deck is an absolute disaster. Pools were mobbed all the time, I'm talking a sea of heads. Loud music, too loud. The pathways to the buffet were the absolute worse designed areas I have ever seen! You have Guy's Burgers on one side and Blue Iguana on the other so there are lines of people at each place, then there are drink stations in this tiny passageway AND hand washing stations! It was ridiculous! Once inside the buffet area you have the deli on the Blue Iguana side and Lucky Bowl on Guy's side. Proceed to the buffet which was ALWAYS crowded and s-l-o-w moving people. We always managed to find a table but one of us had to stay with it while the rest attempted to get food. The pizza place was in the way back and the Seafood Shack was back there too. Food - Breakfast/Brunch/Dinner in the Sunshine Restaurant was always very good. We ate most meals here because everything else was very noisy, crowded and the food was just not as good. As stated before, we ended up with Any Time Dining. We always ate around 8:00 and getting a table took less than 10 minutes with the exception of elegant night, which took 30 minutes. Checking in at the desk was easy and using the HUB app was even easier. We believe the food in the main dining room was the best we've ever had on a ship. Hot, tasty and good portions. One in our little group has Celiac Disease and has to be gluten free. The wait staff was aware as she let them know before boarding and they went above and beyond to make sure she was well taken care of. Guys' Burgers were very good. The lines move very fast. Guys' Pig and Anchor - never saw a line. Ate there only once and it was just okay. No desire to go back. Blue Iguana - Always a line but they moved along. Always enjoy the burrito. Pizza place - Always a line, a very slow moving line. I really enjoyed the pizza on the Sunshine and Pride but not this one as much. It wasn't worth the wait. Deli - OMG.....the line might be small, but....we came back from port early and seeing how the line was short, decided on sandwiches for lunch. 5 people in line ahead of us, 5 people working inside. 25 minutes later we had 2 hot dogs and half a turkey wrap. 25 minutes! I really enjoyed that wrap but didn't want to wait in that long again. Buffet - yuck. Long lines ALL the time. People said, oh on go off times and you'll be fine. We tended to eat lunch around 2:00. That's kind of late for lunch and besides, it closes at 2:30. Forget about it! Long lines with the slowest moving people ever. Poorly designed, everything in one long display. One of the port days we got back late and decided to skip the dining room and try the buffet. It wasn't really too crowded. The food sucked. Little variety. Roast beef or what was supposed to be roast beef was inedible. My husband absolutely loves the buffet and wants to eat there most of the time. This night was our one and only dinner there. I ended up waiting in line for pizza after I attempted to eat that beef or whatever. Very disappointing. Makes me wonder how the food in the dining rooms can be so good and the food in the buffet so bad. We did not eat in any specialty restaurants, although we did have breakfast one morning in the Italian restaurant above the buffet area. They have a small breakfast buffet, all the food was ice cold, but they did have made to order omelets and eggs. It was not crowded at all but it was hot in there. Bars - We like to have a few drinks before dinner every night. There were 5 of us and we wanted to sit and chat over cocktails. It's hard to find a "quiet" bar! The Electric Violins played almost every night and they are very good but a bit loud and somber. The Red Frog Pub had karaoke almost every night at that time and that was very loud and carried out to the Alchemy Bar which was our favorite. We ended up sitting in a pretty empty Sports Bar every night because we could hear each other. When there was no karaoke, we went to Alchemy which had the best bartenders and best drinks. We did not do the drink package. Public areas - The ship's layout is very choppy but I had read up on this before hand and knew what to do. I lead my little troop around - elevator down to deck 5 - walk all the way through the shops, casino, Sushi restaurant, bars to the aft elevators to get to the Sunshine Restaurant where we ate twice a day. It really isn't that difficult to get around once you understand the layout. We found pockets of uneven air conditioning all around. The elevators were extremely warm. The buffet was downright uncomfortable. The Italian restaurant was very warm during breakfast. The Liquid Lounge (main theater) is small and uncomfortable. My legs were cramped when we sat in the chairs, they were fine if we were lucky enough to get a bench type seat. There were nights that it was absolutely freezing in there. Casino was comfortable but smoky - I do not understand why they can't do something about that - better smoke eaters - half smoking, half non-smoking...something! We always saw someone cleaning and the ship was pretty darn clean even though people left food and drinks everywhere! An entire bowl of noodles on staircase, smashed cupcakes on the floor near the elevator, a full drink right outside our cabin door that I almost tripped over! Which leads to my next topic - Guests - 95% of the guests we encountered were very friendly and talkative. Then there are those who walked around with their own music blaring, gangs of teenagers running wild (where are the parents?!). Twice someone banged on our cabin door, hard, like startling loud! Once in the afternoon when the snooze sign was out and once at 2AM. Lots of yelling going on. Crew - Fantastic. Everyone was personable, friendly and polite. We did have once exception at brunch - our waiter was obviously very sick. He looked miserable, was sniffling and didn't have any patience with our questions. He took our order and disappeared, we figured he was relived of his duty. Our meals never came and we ended up walking out. Entertainment - CD Chris "The Flying Scotsman" was excellent. Always visible, very high energy and entertaining. His one man show was surprisingly good. That's about it. The 2 "big" production shows of singing and dancing were just okay. One night they had a guest singer - Marcus Anthony, singing Motown. He was excellent, quite the entertainer. I thought the entertainment was sorely lacking on this cruise. Pretty boring. Unfortunately we never made it to the comedy club as the times were always the same with dinner and the shows in the main theater. HUB App is excellent! Kept daily tabs on our on board expenses, selected activities and put them into "My Planner" which reminds you 15 minutes before it starts, put in our request for a table in the My Time Dining part. The weather report was very accurate! I used it constantly! We used the Chat part - for $5 per person for the entire cruise we could communicate with each other via text message. Very convenient! Ports - We had not booked any excursions through Carnival as we had been to 2 out of 3 ports before. Didn't feel a need to. San Juan - we were planning to just walk around old downtown but it was so hot that we ended up taking a tour from the many, many locals trying to get you when you get off the ship. It was $15 per person and lasted almost 2 hours. We thought it was worth it. They drop you off at the top of the shopping area. Amber Cove - Basically an outdoor shopping mall with pools. Next time I would book an excursion. Grand Turk - We've been there several times and sad to say but I think it's going down hill fast. It used to be a relaxing beach day but now the locals have taken over and are aggressively trying to "sell" you beach chairs and umbrellas. There was trash all over and a lot of the buildings were boarded up. We walked as far down the beach as we could to get away from them and the crowds but again the heat got to us and we ended up negotiating 4 chairs and 2 umbrellas for $25. Luckily there was a little snack bar with bathrooms right behind us. I wanted to walk to Jack's Shack but it was just too far for us old timers. The water was beautiful and where we were, the trash wasn't as bad. Two dogs ended up staying with us under our lounge chairs so they brightened up the day! When we left NYC, hurricane Dorian looked like it might cause us some problems. We did receive a paper upon boarding explaining that our ports have been changed around and that they would keep us a safe distance from the storm at all times. Two days later we received another paper update with the arrival times changed but in our opinion, for the better! Slightly less time in San Juan but longer time in Amber Cove and Grand Turk. Carnival did an excellent job of keeping us safe. We had beautiful weather and nearly calm seas the entire trip. I think it might of rained at night once or twice but never saw a raindrop during the day. Even though it sounds like I did a lot of complaining above, all in all it was a great trip. I believe in honest reviews. Not sure if we will sail on the Sunrise again due to overcrowding and the Lido deck setup. Most of our cruises are out of NYC because it is a 2-1/2 hour drive for us. Hopefully Carnival will have a different ship sailing out of there soon. We normally sail in late September/October when kids are back in school. I thought sailing the week of Labor Day would cut back on the amount of kids onboard as most schools start right before Labor Day or that week. Don't get me wrong, I love kids but for some reason they (mostly teenagers) are wild on ships and I do not enjoy that. Read Less
2 Helpful Votes
Sail Date: August 2019
This was my first cruise however my parents were with us and they had been on many cruises. We were extremely disappointed as soon as we stepped on the ship. This shop had 2 tiny pools, 3 whirlpools and an over 21 area that did not mean ... Read More
This was my first cruise however my parents were with us and they had been on many cruises. We were extremely disappointed as soon as we stepped on the ship. This shop had 2 tiny pools, 3 whirlpools and an over 21 area that did not mean anything. The pools were so small it was impossible to get in. There was 1 store, a tiny candy shop for kids and 1 jewelry store. Nothing at all to do. They had a treasure hunt for the pictures that team members on the ship had taken. Each day you had to go on a search. No link or sign in to make things easier. I know I missed pictures and was very disappointed. Now the food that’s a whole different story. The buffet was so packed that it became too much and it was easier not to eat. No healthy food at all. It was also beyond hot. How can you stand in a line for an hour to eat in the heat. It was complete insane. The ports were beautiful and the staff was top notch. It is unfortunate that a ship like that has to have such bad reviews because the waiters, housekeepers and all were simply amazing. Unfortunately this ship left a really bad taste in my mouth and probably will be the first and last cruise for my family! Read Less
1 Helpful Vote
Sail Date: August 2019
Of variety, I like the crusero, but in this one I am disenchanted, because I saw things on board that I did not like, first long line to be able to eat, in the buffet, second cockroach we found inside the dishes and rates, the air in the ... Read More
Of variety, I like the crusero, but in this one I am disenchanted, because I saw things on board that I did not like, first long line to be able to eat, in the buffet, second cockroach we found inside the dishes and rates, the air in the rooms they turned it off at night, and it was very hot, the floor of the crusero is bad, you can stumble and fall, I saw it happened to a lady, you must have the video and see that, there are no good hygiene, we went to the restaurant a la carte and the water had very disgusting white argo, that made me go hungry, in a nutshell they should be more careful, I think there are very few personal paravtantas people, the meals need children, it is not that it is exacerbating, but There are many lack of children, sometimes the dishes and glass are dirty as they washed it, the rooms smell bad sometimes, the drink is very restricted, many pockets in that crusero, caramba put more varieties of juices ,,,, ,, Is it so expensive ??????? by God pure lemonade ,,, ,,, and if they put different it is necessary to go looking for it because it is a minute and it is over, ,,,, in short I am very disenchanted ,,,,,, it was better to stay on land ,,,, they must change, ,,,, and so we will be happier on board !!!!! Read Less
4 Helpful Votes
Sail Date: August 2019
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded ... Read More
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded the pools were terrible the shows were so so they nickel and dime you to death just watch out for all the waiters only wanna do is serve you tons of drinks I wouldn’t go on carnival again We did a personal behind-the-scenes tour met the captain he was very nice other than that the ship is nothing to rave about 20-year-old Rheem promised ship that should’ve spent their money someplace else they’ll get five years out of it and then they’ll retire and sell it to somebody else I wouldn’t go on it very overcrowded out of New York Oh just one more thing their cruise director the flying Scotsman is terrific he is the best thing they have if they lose him the ship is dead Read Less
Sail Date: August 2019
2nd time on Allure. Amazing ship with lots to do for kids. Chops was great, the food in the main dining room was great too and service was superb. Don’t miss the hotdogs on boardwalk, worth the calories. Rarely felt crowded even though ... Read More
2nd time on Allure. Amazing ship with lots to do for kids. Chops was great, the food in the main dining room was great too and service was superb. Don’t miss the hotdogs on boardwalk, worth the calories. Rarely felt crowded even though over 6000 passengers were sailing. Don’t forget to try ice skating and zip line. Flow rider is great but gets crowded on sea days. All the shows were fun. Because of Dorian, our cruise was extended by 3 days. Captain kept us updated at all times and the fun never stopped. Our beverage package and internet was extended free of charge. My only complaint is that I felt our room was not getting cold enough, we spoke to our steward and his supervisor came down to talk to us and reassured us that it was on maximum cool. It’s moving to Europe after the upcoming refurbishment. We may try it again then. Read Less
Sail Date: August 2019
We had FTTF and at 5PM our bags were not delivered yet. We found them out on a dolly in the mail hall and took them ourselves. Our room steward said we should tell customer service since we paid for that servcie and did not receive it. We ... Read More
We had FTTF and at 5PM our bags were not delivered yet. We found them out on a dolly in the mail hall and took them ourselves. Our room steward said we should tell customer service since we paid for that servcie and did not receive it. We received a call from the service manager the next day and we were refunded FTTF in full and still permitted to use all FTTF perks for the cruise duration. Carinval hub app worked great for me. Had to log out, back in a couple of times, but that was the worst of it. Southern Lights dining room-we requested a large table with strangers-first night we were in a booth alone. Neon and his crew were fantastic. Maitre D switched us to table 628, Mihaela and her assistants; Anom and Komang were our servers for the remainder of the cruise and they did not disappoint. Absolutely fabulous! Set up of ship is disjointed. I've only been on four ships, but liked the layout of this one least. Diffucult to move from floor to floor and aft to forward. In the big pucture of cruising, it's not a 'real' problem. It's just worth warning you about. Food demo at steakhouse-half hour ish. They give you samples to try of each item made and recipes to take home. Great way to sample. Shows were not as good as I'm used to. Also, timing with early dinner was kind of off. We didn't usually get out of dinner until 7:30 ish which is when the shows started-on opposite side of ship. Lip sync show was hysterical though! Basketball courts were closed during all dinner times due to their location and dining rooms-bouncing noise. This was a disappointment to my family who loves basketball. Grand Turk Rainbow Calypso Tour with Austin-If you are looking for a down to earth tour-with the reality of the island, spend the $30 pp and go inland and support the local culture/economy by purchasing a thing or two. Merchandise is similar to what you'd find in a straw market going down the road without the harassing behavior of other islands straw markets (Nassau). Free roaming donkeys, see the light house, and salt marshes. Back at ship, public beach is right there. And walk 500 yards up the beach (to the right if you are facing the ship. Left if you are facing the island), to Jack's Shack for lunch. Super friendly. Go to their website before cruise and sign up for a free rum shot. Half Moon Cay-Splurge on the $600 Beach Villa. You will not be disappointed. If that's too much money for you, find a family to split the expense with-still worth it! Shade from the sun when you want it. AC, hot tub, assorted snacks (fruit, veggies, nachos, dips/salsas) and drinks (sodas, bottled water), cooler with ice, refrigerator, towels, snorkel gear, floating mats, private bathroom with shower. We had Villa 'A' right next to Captain Jack's Bar. Perfect walking distance to grab lunch from BBQ and bring back for family. Right in the midst of the excitement with the privacy and space of the villa. Hair braiding-full head-$60, half $40, per braid $4. FYI the braiders are paid hourly as straw market employees (not Carnival employees) and not paid as the artists they are. They are totally exploited. They do not have to share their tips with the straw market though. My daughter got a full head of 66 box braids for $60 plus a $50 tip and that's still a fantastic deal. Had to skip Amber Cove and go to Nassau because of Hurricane Dorian. Excursion-Blue Lagoon Island Family Beach Day. Cleanest, prettiest island I've ever been to. $80 pp incluedes lunch and access to whole island. Dolphin, sea lion, sting ray interactions extra, but just viewing them and taking selfies-no charge. North Beach was literally empty. We were the only four there! Incredible views. Lunch was tasty too. Lunch server was a sweetheart who insisted we try the BBQ chicken-she was right! It was great and I'm not generally a BBQ chicken fan. I'd get it again. Every single staff memeber was fantastic on board the ship. Reviews that I read complained about constant lines. Thats only sometimes true and lines did move reasonably quickly. Pools always crowded. Aft pool always less crowded than mid. Club O2 was not as good as my daughter was used to. She felt the counselor didn't really do anything. For example, she shwoed up for a scavenger hunt. Counselor told kids to put themselves in groups of three. No one moved. So, no scavenger hunt happened. Several 'events' went this way and never happened. My daughter did make friends and 'hung out' with them, but no organized 15-17 teen activities actually happened. She had loads of fun despite this , but wishes activities happened. Read Less
1 Helpful Vote
Sail Date: August 2019
This was our 4th cruise on Allure of the Sea's... Arrived at the port at 10:30 and on board the ship by 11 very easy no issue. We went to the Park Cafe in central park and that is where we realized our itinerary was changed to ... Read More
This was our 4th cruise on Allure of the Sea's... Arrived at the port at 10:30 and on board the ship by 11 very easy no issue. We went to the Park Cafe in central park and that is where we realized our itinerary was changed to different ports. We were never told about the change until much later in the day. After 27 cruises we were fine with the changes and RCI refunded our shore excursion money right to our sea pass accounts no problem with that. Hurricane Dorian had a different agenda in mind for us!! Our 7 day cruise turned into a 10 day cruise. We visited 5 ports of call and RCI gave us the extra 3 days for free. New entertainment was brought on board, I have to say they really kept us safe and well fed!! Our captain kept the guests up-dated , we sailed in calm and beautiful waters. !. Food.. very good in dining room (had my time dining) If you go around 6 or 6:15 no wait after that we came out to see very long lines. Windhjammer ok, we prefer main dining room for breakfast nicer atmosphere a lot less congested, no wait ever. 2. Balcony room deck 9 , Phillip our cabin steward kept the room perfect! He was our favorite and we gave him a nice tip at the end. 3. Entertainment... Great, ice show, diving show, blue planet , headliner, comedian's (hilarious).. Tony Tillman was our headliner, very good!! 4. Costa Maya beautiful port , we took the tram to the beach (4.00 each) and it was terrible!!! Smelled of rotting sea weed or dead fish... gross. We left after an hour . There is NO beach just rocks and piles of seaweed do not go... Lots of little huts selling junk. Save your money stay around the port.Nice pool, shopping.... Nice cruise a little longer than we planned, but Royal Caribbean stepped up and kept us all safe.. You can't control mother nature( even though some guests were complaining ) We looked at it as a little extra vacay time and enjoyed it. can't wait until next cruise! Read Less
1 Helpful Vote
Sail Date: August 2019
ARRIVAL 1)We arrived at 12.30pm and it was straight through and onto the ship. We were sent to The Windjammer Buffet. It was absolutely heaving with people and after a 45 minute wait for a table, our food (which we had to get first) was ... Read More
ARRIVAL 1)We arrived at 12.30pm and it was straight through and onto the ship. We were sent to The Windjammer Buffet. It was absolutely heaving with people and after a 45 minute wait for a table, our food (which we had to get first) was cold. It wasn’t pleasant. It was elbow to elbow at the tables to eat. COMFORT 1)The Mattress on our bed was rock hard so didn’t sleep well. 2)Not enough seating around the ship for the volume of passengers. 3)Lots of noisy drunk passengers at 2am on 3 nights and they were allowed to continue waking up passengers and the crew did nothing to stop them. 4)Lots of uncomfortable queueing for everything onboard - food, drinks, toilets and entertainment. Virtually everything. 5)Impossible to watch the shows as the staff kept letting other people continuously into each audience and constant walking in front of us. 6)The ship docked at 2.16am on Saturday 31st August and the noise from everyone involved in the docking woke us up and we couldn’t get back to sleep and this was before a several hour, long journey home. HEALTH AND SAFETY 1)Smoking was allowed in the Casino on the ship which bellowed cigarette smoke into the Main Dining area. 2)One of the other buffet areas had another smoking area near to the swimming pool so it was pretty much the same experience. This is especially not good for babies and children breathing this in whilst in the pool. Or pregnant women, the elderly or ill. We found this very unpleasant. 3)Staff constantly mopping and passengers having to be careful walking on wet floors. 4)The ship can clearly not cope with over 5,000 passengers as everywhere we went people accidentally bumped into each other - couldn’t be helped under the squashed elbow to elbow circumstances. An extremely serious health and safety issue. 5)Lifts were continually full and had elbow to elbow people in them. Another serious health and safety issue. We had to take the stairs on several occasions. SWIMMING POOLS 1)Too crowded and we were unable to use them. INFINITY POOL 1)Was able to use it once - too crowded otherwise. JACUZZI 1)Was able to use one of them on one occasion - too crowded otherwise. CRUISE FOOD 1)Poor. We are used to excellent food (and a good selection on cruises) but didn’t experience it on this cruise. 2)The ship clearly struggles coping with the volume of passengers and there were long 30-45 minute queues at all eating places. 3)We decided we would try Jamie’s and pay extra as it was quieter in Central Park. They told us that they could get lobster for us from the main dining area as they had run out in their restaurant. We declined and ate in the main dining area. Why pay for the same thing? What a cheek. 4)Several mistakes made throughout the week with our food orders in The Main Dining Room. Long waits to be served. More examples of them not coping with the volume of passengers. DRINKS 1)There should be more cold drinks available throughout the ship but there are not. Or at least people coming round with trays of cups of water. Instead everyone had to queue at the bars for an excessive time or walk a fair distance to the complimentary drinks areas in the heat. 2)There were mistakes made on our drinks orders in the main dining area and we were charged. Had to speak to guest services to get it refunded and that involved more sessions of queueing at guest services with other disgruntled passengers for long periods of time. STATEROOM 1)The mattress was hard and uncomfortable which provided poor sleep and stiffness. 2)The steward did not introduce himself to us at any time. We had to introduce ourselves to him, once we had worked out who he actually was. ENTERTAINMENT 1)We had booked to see all the shows on board. On the first evening of our cruise we queued for nearly an hour, to be seated. The audience had drinks orders taken and then the Cruise Director announced the show was cancelled. He seemed to think it funny - we were not impressed. He was dreadful at his job throughout. 2)The timings of all our shows booked were moved around constantly throughout the week (at the last minute) which encroached on our other plans. 3)Bad customer service. We were appalled. CHANGE OF ITINERARY 1)Constant last minute changes of Itinerary. 2)The communication with passengers about the changes was absolutely inadequate by the Captain and his staff. 3)We had to continually queue at Guest Services to find out what was happening. 4)Dreadful Customer Service and communication. MISSED PORTS/SHORTENED VISITS 1)Saint Maarten was cancelled. 2)We had half a day in Puerto Rico. 3)We had a day in Laberdee (a resort). Food was poor. Not enough to go round. Toilets were in a dreadful condition by mid afternoon with loo roll piled high and over flowing out of the bins by the loos. 4)We had half a day in Nassau with nothing to do as our excursion was changed without us being told. 5)Didn’t receive what we paid for throughout. Extremely disappointed. EXCURSIONS 1)Our excursions were constantly moved around. Communication with passengers about the changes was absolutely inadequate. 2)We had to constantly queue at Guest Services for refunds on excursions. 3)We had booked an Excursion to go to The Blue Lagoon in Nassau on the last day and it was changed to 8am without us being told. Yes we had a refund but we missed the opportunity of seeing somewhere really lovely on our last day due to bad customer service and had to queue yet again for a refund. VOOM/GUEST SERVICES 1)When we expressed our disappointment to Guest Services re lack of communication to us, we were told to check out information on the app. Yes we had the Royal Caribbean app but we needed VOOM (the internet) to be able to use it, which would have involved extra expense. 2)Why couldn’t the captain and his staff have just kept everyone updated on tv screens or via the tannoy system? 3)Appalled. Dreadful customer service and lack of communication with passengers. ROYAL CARIBBEAN WEBSITE 1)One day before our holiday was due to finish, many passengers read that Royal Caribbean announced on their website that we were going to be taken to Mexico and not returned to Miami until Wednesday 4th September. Many passengers changed their flights and other plans. I have a copy of this information. 2)The Captain and his crew went quiet over this website announcement and when we queued (yet again) and asked at Guest Services, they wouldn’t say what was happening. 3)This left us feeling anxious and with uncertainty. 4)It was only when we were woken up by noise at 2.16am (on the last day of our holiday) that we realised we were in Miami. 5)We had suffered dreadful worry and anxiety that we would not have had to experience if customer communication had been adequate. An announcement over the tannoy would have been enough to put everyones minds at rest but the Captain and his crew buried their heads in the sand. WOULD WE USE ROYAL CARIBBEAN AGAIN? No we wouldn’t. We are avid cruisers and did not get what we paid for. Read Less
2 Helpful Votes
Sail Date: August 2019
This was our 36th cruise and was the first time chased by a hurricane. The Captain of the ship was very informative as to how he was going to avoid the storm that was in the area. First we were told that we were not stopping at San ... Read More
This was our 36th cruise and was the first time chased by a hurricane. The Captain of the ship was very informative as to how he was going to avoid the storm that was in the area. First we were told that we were not stopping at San Maartin, and that were we going to CoCoCay as an alternate stop, then when that island was threatened, we were going to stop at Nassau, Bahamas. We made it back to Miami at 1:30am Saturday morning. For the inconvenience they did refund one day costs for each passenger. Embarkation: The terminal in Miami is a brand new terminal and there are videos out on the web showing how easy it was to get in. I don't know what time they arrived at the port but we arrived at 10:30am and not only was the traffic horrendous but the first 5 levels of the parking garage were filled to capacity. Speaking of the garage, you had to go up to level 4 to drop off your luggage and then park your car, take an elevator down to the main level then once inside the terminal take an escalator back up to the ship's gangway. For those who need handicapped parking spots, they have them in the vicinity of the elevators on each level. Most ports we sailed out of, we dropped of the luggage on the ground floor and take an escalator up once. This up and down flow didn't make any sense. Once inside the terminal there seem to be confusion as to where to check in. One person told us to go to one area, another told us to go to another area. They now take your picture with hand held devices like an iPad. There was no order as to waiting on a line, people were just jumping to the next available agent. There are some things that still need to be worked out with the check in process. By the way, NCL is building a new terminal right next to Royal's. With just one single lane going by both terminals, it is going to be a nightmare getting to them. This was the opinion of the people who work there. SHIP: There are some changes to this ship that are different from the other Oasis ships. First, the Park Cafe on Deck 8 was expanded to accommodate more people. The biggest change we saw was to the Solarium. They made the area on Deck 14 smaller and there are no longer pools there, only seating. On deck 15 there are two hot tubs and one small pool. The pool was much smaller than the other Oasis ships have. The only way to get into the Solarium Bistro is via the inside lobby. There are doors to get out but you are told to enter thru the lobby area. Speaking of the Solarium, they needed to do a better job keeping children out of the area. There were several times people were asked to leave the area. Overall, the ship was the same as the other Oasis ships so there wasn't any new WOW factor. In fact this ship was the same as the Harmony except for the Park Cafe and Solarium areas. They added a new seafood restaurant on deck 16. As for the pools on deck 15, they are really small. if 25-30 people are in them it will seem crowded. There are three such pools on this deck. Definitely not enough pool capacity for over 5,000 passengers. They could have made larger pools by eliminating some of the hot tubs. Another feature which was eliminated was the information you can obtain in your cabin like the dinner menus, your itinerary from the cabin TV. You could only obtain this info from your phone. The dinner menus usually are displayed outside the dining rooms but this ship did not have any displays to show them. Entertainment : They had two excellent comedians that were very funny. Shows that are a must see are 1977 (ice show) and Flight Dare to Dream. This was a musical of the history of aviation throughout time. The ending will WOW you but I will not spoil it by saying what is was. As for the diving show in the Aqua Theatre, it was boring and repetitive to what we saw on the other Oasis ships. If it is the first time you will see it, then then go but if you've seen it before don't bother. As usual they had entertainment in the Promenade that is worth seeing. If you have children, they Adventure Ocean for different age groups was a wonderful area for your children to enjoy. Unfortunately, this area wasn't utilized as it should have been. There were a lot of foreign guests who seem not to use this venue. They had Laser Tag in Studio B, but you must have reservations. Dining: The food in the Windjammer was average at best. It seems the variety of the food did not change from day to day. Only the meat they served changed. They was one day they closed the second serving stations when we were at sea. We couldn't understand that logic since the place was very crowded. Except when we were in port, it was always a challenge to find seating. The Park Cafe was a very popular spot to get away from the crowds. If you will be looking for omelets, you find not find them in the Windjammer. You will have to go to either the Main Dining room, Johnny Rockets or El Loco Fresh on deck 15 by the sports complex. On other ships this was called "Wipeout". We had My Time dining and at 8:00pm seemed to be the busiest hour. Lines were almost out the door trying to get seating. You may want to book your time earlier than 7:30 to be on the safe side. We actually had the same waiter we had on the Harmony. He played his guitar and sang for the guest near the area where he serviced people. That's the first time in all our cruises that has happened. In speaking to some people who were long time Royal cruiser, we all felt the quality of the food and service have diminished in the dining rooms. It seems we are being forced to go to the restaurants that you have to pay for. Ports of Call: We were supposed to visit St. Maarten, San Juan and Labadee. However, due to the storm we visited San Juan, Labadee and Nassau, Bahamas. Been to all three several times so we didn't get off the ship. Royal Caribbean should do something with Labadee. It's boring and you have to listen for HOURS to these so called "musicians" banging away on their "drums". At one point one of the local restaurants turned up the music to drown out the drums. We were really looking forward to visiting CoCoCay but the storm prevented us from doing so. Debarkation: We took our own luggage and walked off the ship which occurred at 6:15 am. People were actually on line at 5:00am. They do not require to fill out the Declaration of items you may have bought and they now have many stations with cameras to confirm your identity. The process was well organized and the staff was informative, unlike the ones during the Embarkation process. However, you needed to take an elevator up the the level you were parked at. When there are hundreds or thousands of passengers in the need of an elevator, that could cause quite a wait for one. Luckily we were one of the first ones off the ship so it wasn't bad. Overall impression: It seems Royal Caribbean is attracting a lot for foreigners. At times it was a little difficult finding guests who spoke English. The ship is very similar to the Harmony of the Seas and there were some differences but not enough to impress you if you sailed on the other Oasis class ships. If you choose My Time dining, it would be best to reserve a time before 7:30pm. The crew on board was very friendly. The ship was very clean except for some of the bathrooms. One observation over the past couple of cruises is that Royal’s clientele seems to be changing and it shows. We originally cruised with Carnival and switched to Royal to get away from the clientele they had. It used to be that Royal attracted middle aged people now it seems to be the same crowd Carnival attracts. People were hanging their belongings on the interior balconies of the ship and it looked like a ghetto. These same people were rude and didn’t control their children from running around the ship. We have one more cruise planned on Royal later this year, if we run into the same type of crowd, we will be seeking other cruise lines in the future. This will be unfortunate since we are close to being Diamond Plus members. Read Less
1 Helpful Vote
Sail Date: August 2019
AWESOME SERVICE AND STAFF, ENTERTAINMENT WAS LOVELY AHMED WAS ONE OF KIND ABSOUTLEY LOVED HIM HIS PERSOANLITY , VERY OUTGOING ATTENTIVE SERVICE FROM ALL STAFF WAS ALWAYS ON POINT AND SO WAS THE SINGER OF THE NIGHT FOR THE BAR/CAFE ... Read More
AWESOME SERVICE AND STAFF, ENTERTAINMENT WAS LOVELY AHMED WAS ONE OF KIND ABSOUTLEY LOVED HIM HIS PERSOANLITY , VERY OUTGOING ATTENTIVE SERVICE FROM ALL STAFF WAS ALWAYS ON POINT AND SO WAS THE SINGER OF THE NIGHT FOR THE BAR/CAFE Argentino leoandro loved him beautiful voice and the spanish band as well. AWESOME SERVICE AND STAFF, ENTERTAINMENT WAS LOVELY AHMED WAS ONE OF KIND ABSOUTLEY LOVED HIM HIS PERSOANLITY , VERY OUTGOING ATTENTIVE SERVICE FROM ALL STAFF WAS ALWAYS ON POINT AND SO WAS THE SINGER OF THE NIGHT FOR THE BAR/CAFE Argentino leoandro loved him beautiful voice and the spanish band as well. I recommend them , i look forward to cruising with them next year 2020. Barcadi station was the spot. every night we were there housekeeping was great Atmosphere nice crowd. my family and I love every minute of it I must say I was sick for the 1st 2day (motions) Read Less
1 Helpful Vote
Sail Date: August 2019
$200 million dollar renovation? Let's start with my room. We had a grand sweet, room 7295. We had dirty water from someone else's room leaking into our bathroom. It was so bad that mold was growing. And not sure exactly what we ... Read More
$200 million dollar renovation? Let's start with my room. We had a grand sweet, room 7295. We had dirty water from someone else's room leaking into our bathroom. It was so bad that mold was growing. And not sure exactly what we were walking in, shower water, toilet water? It took 6 days and 5 visits to be fixed, and we had to be out of our room for 5 hours while thru fixed it. We had to keep towels on the floor just to keep our feet dry! On day 7 or toilet stopped flushing, and they had to send a plumber to fix that, Day 8, the last day was problem free thou! Lol. The formal dining room is more like a diner than a formal dining room, allot of booths, which was REALLY CLASSY on formal night! I would say the food is almost as good as our local diner as well! Expect to wait a long time at all other places to eat, long lines, no organization. After you get your food, good luck finding a seat. The pool is very small and over crowded. The slides are nothing special either. People smoke wherever they want, and nobody enforces anything. Complained to security, but they did nothing! There were people even smoking in the kids water park by the slides. People were taking their kid's out of the water because they were doing nothing about it. We couldn't sit on our balcony due to people smoking marijuana, the smell was so bad my 12yr old daughter was getting sick. Guest service said all they can do is send out a letter with the smoking policy! So nothing was done about that either. I personally don't recommend this cruise, I had to get a claim number with carnival for compensation, we will see how that goes, hopefully better then the cruise! At least they added allot of rooms and made the common areas smaller! There are not allot of shows, except for shoes about shopping on board, and comedy shows everyday, which are not kid friendly, even if they say it is, it was very inappropriate. The casino is nice, but you have to walk straight through the smoking area to get anywhere, as it is the only deck you can walk from one end to the other. Not a good set up if you have kids. The spa was nice, my wife had 2 services, and we did a couples massage. The massage was relaxing, but I have had allot better around my house for less money. I would not take this cruise for a family vacation ever again. It was easy getting on the boat, getting off was another story, we had priority with the suite, but nobody knew where to send us, we're we're moved 3 times to different floors carrying 6 suitcases! And all I wanted to do is get off the boat! Kid's club was a joke for my 12 year old daughter as well. All they did was sit in the room and play a video game, or play on their phones. She wanted out in less then an hour! Getting off the boat in ports took a long time as well. Carnival had people stopping everyone on the ramp to get off so they could take pictures. All this did was hold everyone up! Take pictures on the side out of the way! It took us 1.5hrs to get off st the first port, and about an hour st the others. San Juan was nice for shopping, but don't be out after dark, we're didn't feel safe. St. Thomas was beautiful. Grand Turk was our favorite, we went snorkeling, and then relaxed on the beach, wish we had more time there. I would not recommend carnival, we mighty have tried the cruise line again if the company made right by us for all the problems we had, but they did not! Don't waste your breath complaining to the company, they don't care, and already have your money! Find another cruise line! I would add photos, but it won't let me on my phone for some reason. Read Less
1 Helpful Vote
Sail Date: August 2019
I choose Carnival because I wanted to experience a different cruise line. Oh my goodness, have you ever been on a cruise where there was hardly any food? Unbelievable! You have to pay for everything! French fries ($2), no free chicken ... Read More
I choose Carnival because I wanted to experience a different cruise line. Oh my goodness, have you ever been on a cruise where there was hardly any food? Unbelievable! You have to pay for everything! French fries ($2), no free chicken wings ($5), restaurants were packed (the 3 free restuarants) and they were opened with limited time so with the long lines, good luck if you make it to the front before some crew member cuts you off and tells you that they are closed. Stood on a line for an hour to get a pre-made sandwich. Was so upset, decided to order in to room one night for dinner. Keep in mind that I am paying for my dinner. It took 2 and a half hours for the food to be delivered to the room. Speaking with the service desk was difficult. They answered the phone as if we're a bother. Nothing about this cruise was good, I am not one to bash anyone with bad reviews but please save your money and use another cruise line. For first time cruisers, you would be utterly disappointed if you go on this ship. I love cruises and I am glad I cruised on a different line before I went on carnival sunrise because if it was the other way around, I would never cruise again. I have a 2 yr old and I tried to take him into the pool. I was told that he could not go into the pool with swimming diapers and that he needed to be potty trained. No problem. So I tried to take him to the kiddie section for him to run around (no swimming), same thing. Horrible. Kiddie camp had 1 crew member with over 15 kids under 3 in one room with no toys, just sitting on the floor. Really? The entire ship had a lack of crew (long lines of people waiting) only to be serviced by a few crew members. How about the beverage package? Hmmm 5 oz. Of soda and the rest is ice. You will have to wait 5 mins to order another soda. Craving seafood? Better prepare yourself to pay your own tab because it ain't free my friend. I can go on and on but I think I have made my point. PS. When the ship came back to NY and docked, I saw oil floating in the water . . . Like a leakage. They are probably doing more harm than good seeing how they're cutting corners. I hope someone looks into this because we need to look out for our City. Read Less
3 Helpful Votes
Sail Date: August 2019
We are a gold level member of Carnival and had completely STOPPED using them after 2 bad experiences back to back in 2017. We decided to give them another try on our honeymoon cruise this week (currently writing this while on the ship, ... Read More
We are a gold level member of Carnival and had completely STOPPED using them after 2 bad experiences back to back in 2017. We decided to give them another try on our honeymoon cruise this week (currently writing this while on the ship, last day) and honestly it was a mistake to even entertain the thought of coming back. For the last 2 years we have been using Norwegian and LOVE it. Much higher class, much better service and better maintained. First, I want to state that we are in our 30's and 40's and are generally easy going and RARELY complain. (We are not the typical nagging customer "looking for a handout" complainers) so please know that everything I put here is the truth and not exaggerated: (see pics as well) The hallways and stateroom areas are not patrolled and quiet time or rules are not enforced, at all... period. Ever. We have had to call security 3 of the 5 nights of this cruise due to EXTREME noise from drunk, loud groups congregating and socializing in the hallways at 1 and 2AM. I recorded videos on 2 of the nights just to show security and guest services. Literally groups of 4-7 people were allowed to stay in the hallways just outside staterooms and LOUDLY socialize, yell, laugh and drink. A dozen different bars upstairs but they were on deck 6 which is ALL staterooms acting out. In speaking with the people at our dining table we learned that this was also the case on other decks and one couple even demanded another room after calling security and guest services didn't correct the issue. You can hear every noise through the walls on the Elation as well. The guests next door to us had 2 children, with names I could not pronounce but I knew their names... How? Because you could clearly hear them through the walls. The ship is VERY dirty and no rules are enforced on dishes, food and towels... As you can see from the pics, mounds of plates with half eaten food and glasses of cocktails are left all down the halls (pics taken on several decks). Half eaten food even tossed on the floor and left?! And not for short periods. This stuff is left for hours upon hours. A piece of glass is currently in my right foot from a broken wine glass left in the hallway by the drunken group that we had to complain about on multiple nights. Mounds of towels were tossed into the hallways and left for many hours. I had to assist a disabled guest with her wheelchair more than once when she was unable to get down the hallway due to towels on one side and 2 full trays of dishes and half eaten food on the other (surprise!) The dress code in the dining room isn't enforced, ever. Never. Again as you can see from the pics, half naked, soaking wet swimmers are allowed to walk into the dining room and eat, without shoes and all right in front of staff. We watched as pool water dripped off a ladies head and breasts into food and silverware baskets. Carnival staff standing FEET away and nothing is ever said or enforced (so why do you even advertise your "Dress code rule" .. Answer: to make customers believe it will be possible to have a decent meal without seeing thongs and butts or without eating pool water that has rolled off someone's head). The elevators were always dirty and had vomit in them two times that we used them (avoid pics if you have a weak stomach) Dishes left in the elevators just like the hallways. (See pics) The Elation is horribly maintained and "feels" like a badly managed rental apartment. Repairs are sub-par, walls are damaged all over the ship, paint doesn't match, an elevator in the atrium doesn't work so they block it off with a table and display boards. The same guests allowed to come into the dining room from the pool are also in the atriums and interior areas congregating and sitting on furniture, soaking it, and then the furniture stays wet for hours and you cannot sit down to enjoy shows or to have a drink. As you can see in the pics, trying to avoid the buffet and go to the dining room is useless. The tables are literally 6 inches apart. You are basically sitting on top of the people beside you, there is no one on one service, just one overworked waiter who works his way down the line taking EVERYONE'S order at one time. Our waiter actually took orders from 6 tables at once. 6! Due to that we waited on drinks for 23 mins (screenshot of times available) and what felt like longer for food (was too aggravated to time or worry about it by that point). The food is nothing special and basically the same every night. The food is very cold, not exaggerating, literally cold.. some was Luke warm but nothing has been "hot" The menu is slightly rearranged each night but it's generally the same. There are no displays or information readily available of what will be served for each meal (besides very vague details in Hub app Ex: Tonight is Caribbean night) The areas and boards where the "menu" or info would normally be were always blank or missing. The burger restaurant has a "menu" but you can't "order" ...they literally line you up and hand out exactly the same thing to every guest - a burger on a bun with cheese (you get to get your own toppings on a separate bar) so there's no choice for the doneness of your burger and to get one without cheese you have to literally yell and stop the "assembly line" process and then the service people just seem annoyed. The Mexican cantina is also an "assembly" line. The tacos were actually pretty good, the tortillas were fresh but the taco salad shells are left sitting out and are very stale, not crispy at all. The toppings for the cantina are on a separate bar but they were not well stocked and were empty most of the times. They were also "contaminated" with other items, cheese in the salsa, habanero in the cheese, sour cream all over the bar and mixed up. Wasn't clean or well cared for at all. Staff also let very very young children "serve" themselves from the buffet, 6 to 7 year old children "playing" in the food and unattended. Running through the dining room and around tables. The cleanliness and temperature of food is a great concern for us due to the recent news of Carnival Ships failing CDC inspections. Beware. Cabins were ok, showers are small and typical, doors and walls are very thin. No exaggerating. You will NOT get a peaceful night on this ship. The staff does not enforce any sort of rules or quiet time and you can hear everything, literally. The queen bed is 2 twins pushed together and they slide apart all night. You cannot hold onto your wife or husband without falling into the crack of the beds splitting. Have to push them together multiple times a night. When we told our room steward he said he would fix but never did. TV remote batteries were dead there's no table or night stand close to the bed for your phone or a drink to sit on. Public areas are not well maintained like the rest of the ship, pics provided of the public bathroom on deck 9 show examples. At least one stall was always out of order but no sign used to communicate, the toilet brush is simply laid on top of the toilet to signal that it doesn't work. Trash and urine left in the floors for at least 2 consecutive days that we are aware of, we did notice someone cleaning them today (last day). Very poor caulking and mismatched paint and repairs. On several occasions the "crew doors" were left swinging open and not closed, ceiling tiles were damaged and AC vents bent, damaged and held on the ceiling by tape. The ports of call on this cruise were Grand Turk and a strictly Carnival "owned" port called Amber Cove in the Dominican republic. Grand Turk was great, the excursions were crowded and overpriced as they always are so we opted to explore the island ourselves. The Amber Cove stop was super disappointing. Since it's owned by Carnival, it's basically all the same shops and merchandise as you find on the ship. Everything, literally everything is owned and controlled by Carnival. There's nothing "local" about the port. Nothing. It really takes away the point of traveling. The only way to see or do anything local is to find a way to get to the closest town of Puerta Plata. You have to force your way away from Carnivals influence and control. Locate a taxi which is a long walk away from the Port (Carnival wants to force you to stay there and spend your money there). The time in Port is very short and doesn't allow for you to really do much. (Except spend your money on Carnivals "stuff") speaking of money do not be fooled by the "cheers" package, you are limited to 15 drinks, still charged gratuity and limited to a time limit on how soon you can order one. To us it didn't matter but they fail to communicate that when they are collecting the crazy amount from you. (Check out Norwegians deals, truly unlimited drinks and even INCLUDED in Sky and Sun cruises...just FYI)*** I am not a Norwegian rep and I am not being paid in any way ... Seriously just a fan and happy customer**** Overall this cruise has the same issues that the other Carnival cruises have had that made us leave the brand. Carnival is basically the "Walmart" of cruising and they do great at making you feel exactly like "walmart". Get on board, spend your money, you do not matter, and get off so they can get the next group on. That's it. You spend over $1000 just to get on board then there's no peace and quiet, everything is dirty, no rules enforced, cold food, loud obnoxious people, vomit in elevators and bathrooms, dishes, food and trash tossed and left everywhere. Even when you call guest services for issues they aren't fixed and the ship is very old and in poor shape. ** I will also add that I have given Carnival proper notice of the extreme issues and have even sent this review and pics to their customer relations team and have yet to get a response.** Read Less
2 Helpful Votes
Sail Date: August 2019
Hubby and I on our first cruise which was also our honeymoon. With a swollen ankle, this by far was heaven in paradise. The food was great with a big variety of different tastes. Alot of activities like Bingo, Dress up Attire for ... Read More
Hubby and I on our first cruise which was also our honeymoon. With a swollen ankle, this by far was heaven in paradise. The food was great with a big variety of different tastes. Alot of activities like Bingo, Dress up Attire for Dinner, art auctions and galore of different shops. It was great and I cant wait for the next one. The water was beautiful, the people where friendly and the drinks never ran out. The sunrise and sunsets were beautiful, and the clouds were so close it felt you could reach out and touch one. The stars were bright and we were able to see the big dipper. But what surprise me the most was how dark it was at night The whole experience was amazing, I will alawys dwell on this trip, and in my heart of hearts this trip will alawys remind me that I am finally living my best life. Read Less
6 Helpful Votes
Sail Date: August 2019
I have been on 85 cruises and I wanted to try a mega ship. What a mistake. From the moment I booked this cruise I felt like I was being hustled. I received emails informing me that I had to book my dinner reservations I had to book all ... Read More
I have been on 85 cruises and I wanted to try a mega ship. What a mistake. From the moment I booked this cruise I felt like I was being hustled. I received emails informing me that I had to book my dinner reservations I had to book all my shows and I was given very unpleasant times with no choice in the matter . I also received several emails asking me to upgrade buying dining packages eating at restaurants and buying beverage packages and they just kept coming. Even at this early stage if I wouldn’t of paid in full I would’ve canceled the ship as I did read reviews and they weren’t very good. First of all the food is cold and second rate food they do not have good quality meat, fish chicken or pork. Everything is overcooked dry and tough. Most of them hidden with batter. When eating your dinner they come along and try and sell you a package to eat in their 12 private restaurants with no regard whether you’re eating or not. They hustle drink packages all along the boardwalk and every entrance throughout the ship. This ship should be renamed hustler of the seas. We joined the spa to use the steam room and they even added an 18% tip on top of that just to use the steam room and only 4 lounge chairs for 6500 people ruin the spa. We have never witnessed so many unhappy and dissatisfied passengers on any ship as this one. This ship has zero security they all hide. This ship is geared for mainly miss behaved children. We were in room 10 612 and it was very small for a balcony room but we had a great room steward. The drinks on the ship cost more than any other ship we’ve been on. We purchased a martini and a Cosmo and that bill was $31 for those two drinks. We were not interested in the drink package as people were complaining there was no liquor in their drinks. The shows were OK. The wipeout café is the only restaurant where you can get a omelette made. The wind jammer has repetitive food every day and some of it’s left over from last nights dinner. The solarium restaurant was nice but repetitive food again also cold. There is hardly enough entertainment and when there is they have five things going on at the same time. We were told that between passengers and crew there over 9000 people on board. It did not feel like a cruise it felt like a floating mall full of used car salesman. The staff is friendly but they’re trying to sell on a nonstop basis. On formal night I was in my tuxedo and next to me was a man with his T-shirt shorts and flip-flops eating dinner and that was acceptable on that ship. If you like to cruise for the art of cruising stay away from this ship you will definitely regret it. Read Less
2 Helpful Votes
Sail Date: August 2019
This was our (a couple in early 50s) first cruise ever. Embarkation from Fort Lauderdale was quick and painless. If you use ride sharing to get to the port, I would advise against using Uber, they charge per minute and wait times can ... Read More
This was our (a couple in early 50s) first cruise ever. Embarkation from Fort Lauderdale was quick and painless. If you use ride sharing to get to the port, I would advise against using Uber, they charge per minute and wait times can be long. Lyft has a flat fee per distance. I used the Royal Caribbean app to check in, and it gave us expedited boarding. RCL will give you a check in time but they don't enforce it. We showed up at the terminal around 10am, and were on the ship by 11am. We didn't realize that it would take so long to get our luggage -- we didn't get ours delivered until after 5pm on the embarkation day. Allure of the Seas is enormous, so even with 6000+ passengers, it never felt overwhelmingly crowded. Also, because the size of the ship, it did not rock or sway at all -- if you're worried about getting seasick, this is the boat for you. There are four large elevator banks and we never had to wait for a ride more than a few minutes. There are tons of secluded spots you can escape from the crowds. Our favorite was the stern part of the jogging track where there are some deck chairs and hardly any people. Service was prompt and courteous, but I got irked by the constant upselling of extra services. We couldn't finish a meal without a crew member trying to sell us the specialty dining package. We learned to tell them that we already have it, and it at least made them go away. The line to get to the Guest Service Desk on Deck 5 was ridiculous for the first two days. As the crew was mostly from East Asia and the Eastern Europe, some of them had really strong accents that made communication a challenge at times (not for the lack of effort, though, everyone did their absolute best). Also, the guests are from many different nationalities, and the concept of manners (or lack thereof) is different in other cultures. There are plenty of places to eat on the Allure, but finding out out what's open at any given time was a hassle. Even the 24/7 Cafe Promenade had sometimes pastries, sometimes sandwiches, and I could never figure out why. We went to the Windjammer Marketplace once for lunch and once for dinner and didn't enjoy either time much. Way too many people milling around and the layout was confusing. My travel partner saw a lady drop a spaghetti ladle to the floor and put it back into the sauce... blech. We mostly ate breakfast and lunch at the Solarium Bistro, which was never all that crowded and there was always a good selection of healthy foods. We chose the traditional dinner and enjoyed our table company a lot. Service was impeccable and the food ranged from quite decent to excellent. They would readily let us sample as many of the dishes as we wanted. One thing that concerned me was that hand sanitizer dispensers everywhere run out of soap towards the end of the cruise, and nobody was refilling them. We had the prepaid Refresh Drink Package which was a waste of money. There are only three soda machines on the ship, one on Deck 5 and two at the Windjammer Marketplace, and both are in the most crowded areas of the ship. We should've just taken our own bottles and filled them with free water and juices from the restaurants, and pay for an occasional few specialty drinks. Some of the specialty coffees and teas were okay but you can drink only so much Iced Chai Latte. We learned on the last day of our trip that shakes and malts at Johnny Rocket's are included in the Refresh Package! Another disappointment was the VOOM Internet. I got the "Surf & Stream" package, which was more like "Wait & Scream" package. Probably fast enough to check email, but I couldn't even pull up a YouTube video most times. Our cruise had only three stops, St Maarten, San Juan and Labadee. The day on St Maarten was outstanding, we joined a scooter/ATV tour by a local outfit called "ATV Island" and those guys were tremendous, I heartily recommend them. San Juan was a disappointment because the shore time was from 7am to 1pm, and most places didn't open until 9am. Labadee is just a cash cow for RCL, unless you want to join an overpriced shore excursion, there's not much there to do. We didn't even leave the ship. The entertainment crew on board was top notch. "Mamma Mia" was a super performance, and "Blue Planet" was quite enjoyable. They had karaoke every night and some surprisingly funny game shows we went to. There were quite good live bands every night as well. We avoided the Casino area because it reeked of stale cigarette smoke. We didn't spend a lot of time at the pools, but there were always available chairs. The music at the pool deck was blasting too loud for us, though. Overall, in spite of the negatives it was a fun and relaxing week on board the Allure. We wouldn't mind going back to Royal Caribbean, but will probably sample another cruise line next. Read Less
6 Helpful Votes
Sail Date: August 2019
I had high expectations as I heard and read lots of raving reviews on this boat. Here’s a summary of our experience. Service was awful. Too many people on board. Lines were long. Dining staff completely disorganized. We had anytime ... Read More
I had high expectations as I heard and read lots of raving reviews on this boat. Here’s a summary of our experience. Service was awful. Too many people on board. Lines were long. Dining staff completely disorganized. We had anytime dining and on one night it was a 1-2 hour wait to eat. In the buffet for dinner one night, a kid took a topping spoon at the sundae station, put the spoon in his mouth to taste the topping and put it back in the serving dish. Employee thought it was hilarious...I literally walked behind the buffet counter to remove the spoon and tray and expressed how disgusting it was that he wasn’t even going to remove the item from the topping station even though a kid just slobbered in it. Needed some credit adjustments on my folio for some refunds I was owed...spent 4 days trying to get that done and still not resolved and I’m already back home. Food wasn’t great. We grew tired of the staff continuously trying to force specialty restaurants and other up charge items to us. All they cared about was selling and selling. In addition, we also grew Tired of the staff trying to make us give them perfect 10s on the guest satisfaction survey so their respective departments won’t get in trouble. In April, I received an email that one of the ship’s engines wasn’t working so the itinerary was adjusted. Sailing was just this past week in August. We spent more time at sea than we did in ports. The ship was moving at a snail’s pace but when it needed to pick up speed to get to the next port all of a sudden the boat picked up speed with enough time to get to destination. At 10:30 pm Saturday night, we were almost back in fort lauderale so all this of “an engine not working and needing to adjust the itinerary for more time to get to ports” is a lie. Overall, very disappointed in Royal. I’ve been on 15+ cruises on many different cruise lines and Royal ranks near the bottom of my experiences. Read Less
Sail Date: August 2019
My wife and I took our daughters (ages 15 and 11) on the Carnival Breeze out of Port Canaveral (August 17, 2019 sailing). We've cruised on Carnival before (Pride, Vista), as well as Norwegian (Getaway) and Royal Caribbean (Harmony). ... Read More
My wife and I took our daughters (ages 15 and 11) on the Carnival Breeze out of Port Canaveral (August 17, 2019 sailing). We've cruised on Carnival before (Pride, Vista), as well as Norwegian (Getaway) and Royal Caribbean (Harmony). Like all of our previous cruises, we had a terrific time on the Breeze and I just don't get the negative reviews. We flew into Orlando the night before our cruise. We rented a car at MCO and stayed at the Courtyard in Lake Nona and highly recommend that property (new, clean, spacious, free parking, free breakfast). We drove to Port Canaveral the next morning, after making a pit stop at the liquor store to get some wine (Carnival allows 1 bottle/stateroom (1 less than Royal!)). I dropped my wife and daughters off at the terminal and then returned the rental car which was nearby on Mullet Street. The rental shuttle was dropping off folks from the ships, but would not take folks to the ship until it got clearance. As we arrived early, I just took a short Uber ride back to the terminal and met the family. Even though we arrived very early, we were still required to wait for our assigned boarding group. As soon as we boarded, we went straight to the Excursion Desk so I could sign my daughter and me up for the "Behind the Fun Ultimate Tour." They typically only have two groups of 16 for this tour and you have to sign up on board - no advance reservations. The tour on the Breeze was $95/person (it varies on ships). As it was my daughter's birthday gift, I'm glad we were able to get in (we were #16 and 17). The ship was very nice - yes, there are some signs of wear, but the ship has been in service since 2012 (and it did have a refurb since). This Dream-class ship was very similar to the Vista-class, and I think I prefer it to the Vista-class (especially the main theater). We grabbed lunch at Cucina del Capitano (complimentary for lunch) and Guy's Pig & Anchor (awesome) as there is no way we would go to the crazy Marketplace Lido. As promised, our rooms were available at 1:30 PM. We had a balcony and our girls were in the interior directly across the hall - just get extra keys so everyone can have access to the rooms. Like on Harmony of the Seas, I discovered that booking two rooms is cheaper than us all staying in the balcony room - crazy, right? Twice the space, bathrooms, etc. - so much better! After unpacking and the muster drill, we were enjoying vacation! First day was a sea day and we enjoyed the pool and waterpark. We never had a problem getting 4 chairs together close to the pool and we didn't get there especially early. There was always ample chairs available (even if you had to go up a deck). Amber Cove was OK. We just went to the Carnival area (pool, zip lines, slide, etc.). The shore excursions didn't particularly excite us and we just wanted to relax. The zip lines are $20/person (maybe $10 for child?) but we've zip-lined previously so we just did the slides and pool. This was my least favorite port. We didn't venture out ourselves, especially given the issues on the D.R. with tourists. St. Thomas is always nice. We got tickets for the cable car to Paradise Point. We were going to do it on our own as it is very close to the dock, but I saw the shore excursion through Carnival was actually cheaper (and you still just do it on your own). Have always wanted to see the view up there and it was nice. We didn't stay up there very long - all there is is a restaurant/bar and some shops. We returned to the ship for lunch and then took a cab to Emerald Beach (right near the airport). This was the third time we've been to St. Thomas with our girls, so we tried a different beach than Magens Bay. I very much recommend Emerald Beach - not at all crowded and there were facilities, a restaurant, and a bar. San Juan - as we docked right in Old San Juan, we walked around Old San Juan and the fortresses (we didn't actually go into them). We were disappointed the umbrellas were taken down from Fortaleza Street, but that was from the political protests. After our walk, we took a taxi to Isla Verde for the beach (right near the Embassy Suites). Another nice beach - not crowded, facilities, food choices, etc. This beach was recommended by a local driver - we were actually planning to go to Condado Beach but was told it was much rougher there. Grand Turk was probably my favorite day. We rented a golf cart from Omar. We did not make a reservation; we just got off the ship as soon as possible and briskly walked there (walk through the shops and parking lot) and I asked where Omar was and he was right ahead! We paid $75 for a 4-person cart. Not sure if folks with reservations got screwed as there did not seem to be a whole lot of golf carts there, but we got one! Just get his number before you leave in case of any mechanical issue. There was a very basic map on the cart, but it was minimally helpful. We planned to go to Pillory Beach and sort of went too far, but we were eventually able to find it and it did not disappoint! This is a great beach with a resort right there (again, facilities, food, drinks) and the water was crystal clear and amazing. There was a gentleman with a horse (Black Shadow) and we paid only $20 (each) for our girls to get a horseback ride along the beach and in the water (and it was a decent amount of time/distance) - so much cheaper than any excursion where you pay way more than that! Pillory Beach is so much better than the beach right there where the ship docks - way overcrowded! We then took the golf cart to Governor's Beach, which was much smaller (just beyond the beach where the ship docks) - just look for the rusted shipwreck. We did go to an area beyond it and we were the only people there, but it was rocky (but still beautiful). We returned the golf cart (we had to put just a little bit of gas in it to return it full) and spent about 10 minutes in the pool at Margaritaville. It was just about 5:30 (all aboard time) and we got back on the ship. We did late seating in the Blush Restaurant. Our table was in a lousy location (between a wall where the service station was and a window (but it was dark at dinner time)), so we requested a change and the next night we had a great table location between the aft windows and the main open area. Our servers (Ruben and Larry) were fantastic! We have found the food on Carnival to surpass that on NCL and Royal. The entertainment was good. Comedy shows in the Limelight were just OK - I've been to better - it just depends what comedians are on the ship that week. We always enjoy the guitar player (mainly in the Red Frog Pub - Dave) on the ships. We went to 88 Keys and Flick in the Ovation Theater - better than I expected (Royal and NCL do better production shows) - still enjoyable. We went to Hasbro the Game Show (again, we couldn't get selected to participate - darn!) and Lip Sync Battle (it was great the week we were there). MarQ was a great Cruise Director - I found him as good as Matt Mitchum. The Fun Squad were all great. We enjoyed the ropes course. My wife and I were able to negotiate a good deal for a couple's massage (I had never done that before and it was quite great). The "Behind the Fun Ultimate Tour" was worth the money - it is on the last sea day and you get some gifts with it (including a group photo on the ship's bow, and a group photo in the bridge with the Captain). We accessed the galley, bridge (met the Captain - Captain Rocco Lubrano - he was our captain on the Vista in 2017!), crew mess, crew lounge, engine control room, laundry room, HR room (with photos of crew quarters), back stage of the theater. Our room steward (Jason) was fantastic - we requested service two times a day and the rooms were always well taken care of. Please be sure to tip your room steward and waiters extra on the last day of the cruise - they work so hard! We had an extra dinner one night at Bonsai Sushi and it was excellent and had a great atmosphere. Guy's Burgers are addictive (although I think I only had 1!), and the BlueIguana has outstanding burritos/bowls/tacos (and a breakfast burrito). We had breakfast in the dining room every morning and it was great. The Sea Day brunches are also incredible. While we like Norwegian's freestyle cruising philosophy, and Royal has the most innovative ships, Carnival, in our opinion, has the best food, the most fun (great Cruise Directors and activities, etc.), and gives the best value. In the end, it comes to what date works for a cruise and the price. The Breeze worked for us and we had a wonderful cruise. We did have an issue with our shower (water pressure and drainage) - we reported it and it was resolved almost immediately - great service. Disembarkation was a bit delayed so we just hung out in the Limelight - not Carnival's fault. We rented a car again (as we drove down to West Palm Beach to visit family) from Alamo (same as before). I took the shuttle to the building and got the car quickly and picked up the family at the terminal. We were sad to see the Breeze disappear in the rear view mirror . . . Read Less

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